Millennium PowerChart (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
Some of the more specialized areas of practice in Millennium PowerChart, like chronic disease...
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Product
Millennium PowerChart has been very reliable. Ease of use is where it stinks. The solution's user...
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Loyalty
Oracle Health is in the process of basically blowing up Millennium PowerChart. The vendor's legacy...
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Culture, Loyalty, Relationship
Oracle Health keeps promises better than Cerner did, and I trust them more. We have to have a lot of...
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Culture, Loyalty, Relationship
Oracle Health is very impressive. They are a big deal. We are dealing with a massive corporation,...
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Loyalty
Someone who is contemplating purchasing Millennium PowerChart right now might want to just keep...
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Operations
We are transitioning over to the Oracle Health cloud. That has been a bit of a challenge. There was...
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Loyalty
We are preparing to move to the Oracle Health cloud environment, and we expect to have access to new...
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Product
Millennium PowerChart wasn't implemented here with a certain module. Because of that, many functions...
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Culture, Product
I would buy Millennium PowerChart again because our region’s market has nothing comparable. At the...
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Operations
Our implementation of Millennium PowerChart was chaotic. The team that came here was really bad. I...
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Relationship, Value
When it comes to support with Oracle Health, we open a service request, but if we do that, it means...
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Loyalty, Product
Millennium PowerChart still falls short of our ideal expectations. We recognize that it was designed...
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Product
Compared to our previous system, Millennium PowerChart was a major improvement. Our former EHR was...
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Operations
In our country, we have a problem where we don't invest in training teams or insist on mandatory...
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Loyalty, Relationship, Product
One of our priorities is to optimize what we have today. We have an issues log that is significant,...
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Loyalty
We are looking forward to what we can bring in to improve the patient and clinician workflow. Oracle...
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Relationship
There is no perfect EPR out there, but our relationship with Oracle Health is good. The...
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Operations, Product
The documentation from Oracle Health is there when there is an update, but the context-specific...
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Culture, Relationship
We have collaborated with Oracle Health to try to manage some of the charging and what is included....
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Product
The integration in the solution is way better than it was when we started. There are still...
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Loyalty
There is an element of frustration from end users around the usability of the solution, just because...
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Loyalty
If we were making a choice about whether to buy Millennium PowerChart again, I think we would...
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Loyalty, Value
Oracle Health works really hard, and they meet almost all of our needs as much as they can. They...
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Relationship
From an end-user perspective, it is sometimes hard to tell whether the delays are a result of my...
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Relationship
I worked with the vendor when they were Cerner for many years, and I had a really good relationship...
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Relationship
In our program, we have had certain workstreams where the turnover of the Oracle Health team has...
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Relationship
Oracle Health is doing their best. They are trying to help as much as they can. But we have been...
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Relationship
Some stuff has been quite challenging, but Oracle Health has tried to be as flexible as possible....
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Relationship, Operations
We are desperately trying to work as closely as possible with Oracle Health. There is one big team....
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Operations
We need Oracle Health to look after us because they know things and because we are nave. One of the...
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Loyalty, Product
We have yet to see the delivery of new technology in action. There has been talk of new things, but...
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Culture, Value
Oracle Health’s system is expensive, but it is not the most expensive thing. The way the contracts...
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Loyalty, Relationship, Product
The product quality is rock-solid. As long as we don't make any big changes to it, the only issue we...
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Relationship, Operations, Product
We did a code upgrade, but we are behind now. I need the organization’s domain to freeze so that we...
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Loyalty, Product
The solution is quite challenging. Once someone knows their way around, it is absolutely fine. For a...
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Relationship
The executive involvement is pretty good. We have an executive-aligned person who deals with whoever...
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Relationship
Oracle Health needs more people. I want people if I recognize them because I know that they were...
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Product
The functionality is pretty good in most areas. It is not as good as a unique thing built for...
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Loyalty, Product
I have been close to Oracle Health’s system and have been using it for many years. And I can count...
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Product
It is very unlikely the organization will use anything else. The system gets to a size where we...
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Loyalty, Product
When Epic first came to the scene, we looked at the back end and tools. And Epic and Oracle Health...
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Relationship, Product
Millennium PowerChart meets most of our needs. The one thing is that it still takes Oracle Health a...
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Relationship
Cerner is now Oracle Health, and we had many changes after that acquisition. Things aren't as good...
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Operations
Users don't have a lot of choices for training with Millennium PowerChart. They have two choices....
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Loyalty, Value
Oracle Health's system meets some of our local needs. It has very strong integration and...
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Loyalty, Product
I wouldn't buy Millennium PowerChart again because it lacks flexibility and the investment is too...
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Product, Value
Using Millennium PowerChart, we have seen a reduction in medication errors and falls. The solution...
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Relationship
Oracle Health is engaging with us in a different way than they did several years ago. In the last...
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Loyalty, Relationship
Under the Cerner banner, whenever we went to meetings, the vendor would show us what they were...
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Loyalty
Historically, if something was generally available in the US, that didn’t mean that it was generally...
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Operations, Product
We have had several pretty smooth implementations with Oracle Health recently. There is still work...
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Relationship
In terms of where Oracle Health has had misses, it is probably a range of things. Sometimes, they...
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Loyalty, Value
There are examples of areas that have content that is available in some regions but not supported in...
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Loyalty
It has taken years for the vendor to localize. We have been trying to work with the vendor for a...
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Product
Some of the system doesn't integrate well or link with RIS products that well. There is a lot of...
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Loyalty, Value
Our organization serves millions of patients just in our local area. Once we had the system in, it...
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Operations
I would probably rate Cerner very low on their recent implementations. Their build quality was just...
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Relationship, Product
Cerner’s integrations are average. They are not great but not shocking. They just don't do what we...
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Product, Value
The system is very complicated. I would give it a low score for ease of use. If we actually gave it...
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Product
The system doesn't do everything that we want it to. It is just a big beast, so it takes forever to...
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Relationship
We do have support, but it is in-house. The team is supportive. The vendor helps us fully resolve...
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Product
Millennium PowerChart works for our clinical teams. It is not easy to use, but it is up and...
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Value
I would rate the system low on receiving our money’s worth. We pay a hell of a lot for not much.
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Product, Value
I would rate Millennium PowerChart in the middle of the road for my overall satisfaction. It is a...
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Culture
I don't have an idea of what the contract was meant to deliver. But I would say that the vendor...
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Loyalty
We like working with the vendor. They are moving fast now after trying to fix their company's ethos...
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Product
Millennium PowerChart has good broad coverage, but the broad coverage means that some of the details...
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Relationship
We get a ton of alerting and proactive crash counts, and the vendor gives us a lot of data. What...
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Product
Overall, the solution does pretty well. Users love it in ED. They launch into Millennium PowerChart...
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Product, Value
The system has been challenging around interoperability, and getting data into the system takes...
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Product
Measuring outcomes with Millennium PowerChart is complicated because it depends on whether we are...
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Culture, Value
The vendor avoids charging for every little thing, but that is not by default. That is by us looking...
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Culture, Relationship
Cerner is no more. The company is owned by Oracle Health, and the products are being developed by...
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Product
The vendor's biggest opportunities for product improvement are advanced analytics and AI...
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Product
Oracle Health's biggest strengths are CDS and interoperability. My favorite thing about Millennium...
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Relationship, Product
One of the vendor's greatest strengths is their worldwide availability.
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Product
The vendor's opportunities for product improvement include improving the system's performance and...
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Loyalty, Product
When we started with Cerner, they were just being acquired by Oracle Health, so it was tough when we...
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Relationship
The quality of the support that we are getting has dropped from what it was since Oracle Health's...
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Relationship
I have good relationships with Oracle Health and their clinical team. I can reach out to them, and...
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Relationship
I have reached out to regional executives, and they answer but don’t support us much. However, the...
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Value
We pay more and more for the solution, but we don’t get that much in return. The solution is costly....
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Relationship, Product
Oracle Health is flexible with changes and workflows, and they can meet most of our needs. Epic, on...
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Culture, Relationship
The main issue with Oracle Health’s support is that when we ask for support, the support people are...
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Loyalty, Relationship
The acquisition by Oracle Health has helped both Cerner and their clients move forward, but Oracle...
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Culture, Value
With the new version of the system installed, the product is improved and has a more modern look....
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Relationship, Operations, Product
Users need to know exactly how to ask something to get the answers that they need. The same concepts...
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Operations
Oracle Health has a lot of courses available to help clients learn about the system and to support...
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Product
Millennium PowerChart is a comprehensive application that covers all aspects of hospital-based care.
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Loyalty, Product
Millennium PowerChart lacks consistent design patterns, making it more difficult to learn. There...
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Culture, Value
Oracle Health now charges for every little thing. We have gotten invoices that we have had to go...
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Relationship, Operations
Regarding implementation, Oracle Health works very hard, but they take on too many sites at the same...
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Operations
Oracle Health’s training rates in the middle of the road now because it is all web based. It is no...
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Relationship
Oracle Health has had a long relationship with their customers in our region. The vendor receives a...
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Loyalty
Millennium PowerChart is not part of our long-term plans. We are going to go live with another...
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Relationship, Value
We pay a lot of money for Oracle Health’s proactive services, and we still find the issues. Then we...
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Product
I like that the product allows multiple people to see the information and action items.
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Relationship, Product
The biggest strength of the vendor is the ability to contact other health services across the...
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Product
The product feels like a fancy spreadsheet of spreadsheets and has not been adapted to the future of...
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Operations
This year with Oracle Health was quite good. Last year, they were going into a transition between...
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Relationship, Product
We were having an issue with the way things went through the system, and we told Oracle Health that...
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Operations
Oracle Health’s training is a problem. They have quite a good learning team. Unfortunately, I'm not...
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Relationship, Product
When it comes to integration, Oracle Health doesn't have any major issues on their side. But...
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Loyalty
We are working on the introduction of generative AI and medical-documentation building. Oracle...
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Relationship
Oracle Health is relegating the responsibility of support to us. I'm not sure what the contractual...
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Relationship
Oracle Health is anticipating problems and working on solutions to fix them. When we introduced the...
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Product
I would definitely recommend Cerner’s Millennium PowerChart system to anyone else. Whatever we ask...
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Loyalty, Product
Currently, we are in a world of big data. We need to have a solution to make use of the data as much...
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Product
I personally don't have any issues with Millennium PowerChart. I don't use it in the way the doctors...
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Culture, Value
Oracle Health is quite expensive when it comes to enabling or changing anything on the back end of...
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Product
We want more integration. We are still focused mainly on Oracle Health. If and where possible, if we...
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Relationship
Our version of the EHR is a watered-down version because it is managed by a central authority that...
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Product
Oracle Health just finished a project where they integrated a subset of the patient bedside devices,...
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Product
The biggest opportunity for Millennium PowerChart's improvement is the integration of AI advancements....
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Product
Millennium PowerChart is clinically robust and has good clinical backing of content with...
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Relationship, Value
Oracle Health could improve our experience as a customer by having timely and inclusive product...
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Relationship
The vendor's biggest strengths are their strong clinical workflows, 24/7 support, and continued relationship....
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Value
Our company has to review the cost of the hardware and software because it is very expensive.
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Product
The things I like most about the product are that it adapts to our workflows and business and...
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Operations
The training with Oracle Health was dreadful. I would like to see Oracle Health spend time on-site,...
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Loyalty, Operations
During the implementation, Oracle Health could have listened to users instead of jamming something...
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Product
Millennium PowerChart is fragmented in a way that we have to go to more than one place just to get...
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Product, Value
Due to the volume, value, and size of an EHR, there is nothing more complex than upgrading an EHR....
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Relationship
We set up a process with Oracle Health where the priority and severity of tickets are defined, and...
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Loyalty
We are doing an evaluation of the market because Oracle Health is coming out with a new platform....
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Loyalty
If Oracle Health is able to show the value of having their ERP and EHR together, that will be...
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Loyalty
We are considering other systems, but I’m leaning toward staying with Oracle Health and going to...
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Product, Value
We worked really hard with Oracle Health to do preventative measurement by monitoring things before...
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Operations
Getting training from Oracle Health shouldn’t be reactive, but we have to go through a lot of...
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Operations
Our training with Oracle Health has been pretty positive and very draining. There have been a lot of...
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Operations, Product, Value
Oracle Health is a bit expensive. In my eyes, their systems aren't as good as everything else, but I...
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Operations, Product
We are at a very early stage in the product's development, so we weren't really ready for our...
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Operations
The training we received wasn't great. The maintenance training was very poor. We raised the risk...
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Loyalty, Product
With Millennium PowerChart, we expected to just buy one solution, but we have actually bought a...
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Relationship, Product
Oracle Health has full monitoring, and we have active recurring meetings with them to try to make...
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Relationship, Operations
An organization that wants to use the system should be aware of the in-house resources that are...
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Product
We need a guidebook to get through the first bit of the system, like the launch pages where we are...
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Relationship
Oracle Health's web support outshines their phone support. The vendor can log tickets in the system,...
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Loyalty, Product
We have a lot of mandatory government reporting requirements, so there are a lot of outpatient and...
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Product
Millennium PowerChart largely meets our needs. We do have different privacy legislation, for...
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Relationship
Oracle Health’s support people are awful. They push the customers to do the majority of the work....
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Operations
I don't think there is anything way better than Millennium PowerChart on the market right now that...
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Loyalty, Value
There is a reason Oracle Health is rewriting Millennium PowerChart with the new EHR. Millennium...
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Operations
Oracle Health did a terrible implementation. We are still cleaning up from the mess of them...
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Relationship, Product
Millennium PowerChart is working reasonably well. We have very little downtime. Millennium...
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Product
Millennium PowerChart and our PACS interact in a number of ways that work well, but more could be...
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Loyalty
I think Millennium PowerChart will be part of the hospital's long-term plan. I haven't been involved...
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Culture, Relationship
Oracle Health charges for things that we wouldn't really expect, especially considering that we are...
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Loyalty
Oracle Health has their own AI offering, but that is in beta at the moment. Our latest meeting with...
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Loyalty
We are going to use our Oracle Health instance and integrate ambient voice technology that we will...
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Product
There are some aspects of the system that are solidly baked into the system and that are more...
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Loyalty, Operations
If we could go back, we definitely would choose a different pathway when implementing the solution....
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Operations
The project was challenging. Oracle Health has a reference model for our region. Basically, every...
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Value
The costs were pretty predictable. I have no complaints there.
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Operations
I didn't like Oracle Health’s implementation framework. Their approach was entirely based on passing...
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Operations
I would expect more from the vendor in terms of helping a hospital prepare for the requirements to...
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Operations
Our trainers were mostly the superusers we trained locally. The project ran long, and we did a lot...
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Product
We seem to have been able to integrate with everything and to be able to send stuff out to the community....
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Product
Sometimes the frontline staff members have a different view because they are used to working mostly...
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Relationship, Product
Cerner is developing an AI strategy. That is good to hear, but they haven't done it yet. They need...
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Relationship, Operations
Through the implementation, we could have been better served with the executive involvement. When we...
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Product, Value
The big thing for us is improving quality and safety, and even though it is early, we have already...
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Culture
There are things that were included in the Millennium PowerChart go-live that still haven't been...
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Product
Millennium PowerChart’s integration with our PACS is not great. The integration is only for reports...
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Relationship, Product
With Oracle Health, there is some localization that has happened in certain areas, and Oracle Health...
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Loyalty, Product
Oracle Health has a vision, but we haven't seen anything demonstrable, so their vision is extremely...
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Loyalty
One thing that would lead me to not choose Millennium PowerChart personally is the modernization of...
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Relationship
There are things that I have to wait a long time for if I want to get the Oracle Health US team to...
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Relationship, Operations
We had quite a catastrophically bad upgrade for Millennium PowerChart. Oracle Health wasn't willing...
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Operations
We have tried to get adaptive training on an ongoing basis from Oracle Health for some of our teams,...
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Product
I am constantly getting complaints from end users on the stability of Millennium PowerChart and how...
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Relationship, Product
Oracle Health still hasn’t developed some of the regulatory framework they need for our country, so...
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Relationship
The vendor certainly helped us with our interoperability when we started, but a lot of that is done...
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Loyalty
We have just seen the vendor's road map; they are proposing that AI will be available to the US at...
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Product
From a system perspective, Millennium PowerChart does lay out things clearly. I love that we can...
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Loyalty, Product
Having moved from a paper base to an electronic base, we wouldn't go back. But obviously, we don't...
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Product
One challenge is that clinicians do not understand the different components. That is not related to...
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Loyalty, Product
I quite like the system. From what I have seen of what Oracle Health has done demos of for us, there...
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Product
We are doing some work under standard nursing terminology, and obviously we use SNOMED CT within the...
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Relationship
If I have any issues, I can reach out to a few of my colleagues at Oracle Health, and they are...
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Relationship, Operations, Product
With Oracle Health's EMR, generally I didn't have high expectations to start with because if we had...
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Operations
For the vendor's initial training, they provided basic stuff, but the training wasn't hands-on. It...
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Product
The product needs to have better patient-focused inclusions. Also, when we implemented it, there was...
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Loyalty, Product
One challenge for us is that we are part of a regional program, so if we are going to make a change...
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Relationship, Product
The vendor's biggest strength is that they have the ability now that they are Oracle Health to...
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Loyalty, Product
Things with the solution could improve if my organization stopped looking at the solution as a...
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Relationship
Oracle Health needs to meet the needs of our region better. They need to stop putting people on...
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Culture, Value
The charging models for what Oracle Health invoices and how they do it has changed and is changing....
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Product
We had a group from the vendor who looked after all the infrastructure in the data center. They did...
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Culture, Relationship
We had a contract with an entity within the vendor for application support. Supposedly, they were...
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Culture, Relationship
We had contracts with Cerner, and those contracts supported the way Cerner worked and their...
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Operations
There is a training domain refresh and cloning process that happens regularly, and Oracle Health...
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Relationship
Oracle Health is pretty responsive to localizing Millennium PowerChart. A lot of our stuff is tied...
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Product
We are rolling the system out to places that didn't have it before. A lot of clinicians said they...
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Relationship, Product
Oracle Health’s new technology is tied to the cloud, and we aren’t there and are struggling to get...
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Operations, Product
I would never recommend Millennium PowerChart. It works for clinicians, but they aren’t there having...
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Relationship, Operations
Oracle Health tried to get Millennium PowerChart stood up at our organization, and they couldn’t get...
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Operations
One of the things that was problematic when Cerner started deploying Millennium PowerChart to our...
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Operations
The lack of respect for any healthcare workers who are not doctors would be laughable if it weren't...
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Product
The vendor should focus on the nursing personalization of processes and associated workflows. We...
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Relationship
The supplier could improve our experience by having faster responses to service requests.
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Loyalty, Product
Integration is where we get hamstrung with our configurations. That is a massive challenge for...
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Relationship
In terms of our stakeholder engagement piece, Oracle Health will tell us what they will do, but that...
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Loyalty
If we can sign some contracts that will give us accessibility into the cloud, then our satisfaction...
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Culture, Loyalty
We are moving most things to the cloud. There are still some things that are on-premises, but the...
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Loyalty
Oracle Health did a forum for us. We hadn't had one in a while due to the COVID-19 pandemic and...
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Operations
We don't really leverage the vendor's training. If we were to go back to ask the vendor for further...
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Product
Oracle Health's biggest opportunity to improve the product involves the back-end configuration...
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Relationship, Product
Oracle Health's strengths are that they provide solutions to the most critical workflows and that...
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Relationship, Operations
The Cerner deployment was difficult. That isn't unusual, but it was unfortunate because there have...
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Culture, Relationship
We are hoping for engagement from Oracle Health. Cerner wasn't great, and Oracle Health is worse....
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