Millennium PowerChart (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The supplier could improve our experience by having faster responses to service requests.
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Loyalty, Product
Integration is where we get hamstrung with our configurations. That is a massive challenge for...
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Relationship
In terms of our stakeholder engagement piece, Oracle Health will tell us what they will do, but that...
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Loyalty
If we can sign some contracts that will give us accessibility into the cloud, then our satisfaction...
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Culture, Loyalty
We are moving most things to the cloud. There are still some things that are on-premises, but the...
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Loyalty
Oracle Health did a forum for us. We hadn't had one in a while due to the COVID-19 pandemic and...
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Operations
We don't really leverage the vendor's training. If we were to go back to ask the vendor for further...
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Product
Oracle Health's biggest opportunity to improve the product involves the back-end configuration...
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Relationship, Product
Oracle Health's strengths are that they provide solutions to the most critical workflows and that...
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Relationship, Operations
The Cerner deployment was difficult. That isn't unusual, but it was unfortunate because there have...
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Culture, Relationship
We are hoping for engagement from Oracle Health. Cerner wasn't great, and Oracle Health is worse....
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Loyalty, Value
When we bought Millennium PowerChart many years ago, the system was a world leader. But now, a lot...
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Value
Oracle Health is quite happily charging for every little thing, unlike Epic. Epic gives users one...
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Operations, Product
With Millennium PowerChart, the upgrades are all done online and happen seamlessly. The cutovers are...
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Operations, Product
Moving to Oracle Cloud's infrastructure hasn't been without its bumps. I'm not in the weeds on those...
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Product
Millennium PowerChart should have a more seamless ability to expose APIs. That is one of the areas...
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Loyalty
Oracle Health announced the release of their AI EMR that is going to ultimately replace Millennium...
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Culture, Relationship
Oracle Health making a press release about their new AI EMR kind of blindsided us, and it was a bit...
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Product
Our users want AI tools that are out there, like ambient AI. The problem is that Oracle Health is...
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Product
Even though I sound negative in some conversations about Oracle Health, I find myself defending...
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Relationship
Asking whether vendors like Oracle Health keep all their promises is like asking whether presidents...
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Loyalty, Value
There is no monetary ROI with products like Millennium PowerChart. The first time that we are going...
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Relationship, Product
Millennium PowerChart is very reliable, and the amount of downtime is minimal. Also, the ease of use...
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Product
Billing for physicians in Millennium PowerChart is a huge need that has not been met. All that...
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Product
The biggest opportunity for product improvement is the user experience. The system should be...
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Relationship, Product
To improve my experience as a customer, the vendor could simplify user-facing applications so that...
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Product
The vendor's biggest strength is the comprehensive suite of applications that provides coverage for...
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Product
My favorite thing about the product is that there are other users in my country, so we can compare...
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Operations
The vendor could improve my experience as a customer by having better training, especially in the...
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Operations
The biggest opportunity for product improvement would be for the vendor to have a more user-friendly...
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Product
The vendor's biggest strength is that the system is very customizable with many potential layers to...
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Culture, Relationship, Operations
If the vendor has new features, such as AI or cloud services, or if there are some events in our...
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Product, Value
One thing with Millennium PowerChart that has been an absolute positive has been the improvement in...
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Product
One thing that is high up on our agenda is we really haven't been able to deliver a meaningful...
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Relationship
It was telling that Epic had people at KLAS’ global summit, and Oracle Health didn’t have anyone...
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Loyalty
There are really only two vendors for our area. There is Epic, and there is Oracle Health. Epic has...
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Loyalty, Relationship
Something top in mind is we want to make it easier for clinicians to send documents out of...
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Culture, Loyalty, Relationship, Product
Oracle Health has presented some of their new vision of the EHR, but it is really hard to see how we...
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Product
I like that Millennium PowerChart has good file management. We can search for the appropriate file...
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Product
Users have fundamentally different experiences in Millennium PowerChart when there is a lot of...
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Relationship
I haven't seen any visible engagement from Cerner from the perspective of supporting our integration...
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Product
Efficiency isn't Cerner's strong point because the system requires a lot of clicks for what should...
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Loyalty, Product
My overall satisfaction with Millennium PowerChart is in the middle of the road. With Cerner's...
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Product, Value
I would buy the fully integrated version of Millennium PowerChart. However, things like that always...
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Relationship, Value
The supplier could improve our experience as a customer by helping us upgrade to the latest version...
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Relationship
The biggest strength of the vendor is their communication. They are keen when it comes to taking...
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Culture, Product
When a user is not allowed to open a certain file, Millennium PowerChart should send a notification...
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Product
Millennium PowerChart includes everything about the patient, and it makes it easy to access and...
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Product, Value
I would want my peers at other organizations to know about the cost of the solution. I would also...
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Loyalty, Product
The biggest opportunity for solution improvement is to use clinical and process knowledge to create...
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Relationship, Product
The supplier could improve our experience as a customer by using the cloud and improving device compatibility....
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Relationship, Product
The biggest strength of the vendor is product maturity in terms of clinical knowledge and processes...
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Product
The biggest opportunity for solution improvement is to improve the code. It is so old and needs to...
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Product, Value
I would want my peers at other organizations to know that this solution is so complicated and needs...
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Relationship
The vendor's biggest strength is that they are a big company with a lot of resources.
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Relationship
I still believe that for our intents and purposes, Millennium PowerChart is the best EMR in the...
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Relationship, Product
For Oracle Health, the weird thing is that they still struggle with anything that is multimedia....
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Loyalty, Relationship, Product
We switched to Cerner years ago, and they are rock solid. We never have any major outages unless...
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Product
The solution is not intuitive. We notice at every corner how it still has heritage pieces from the...
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Relationship
Since Cerner was bought out by Oracle Health, we have been waiting for the big push from Oracle...
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Product
Millennium PowerChart is very much built for a global market. However, Millennium PowerChart is very...
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Culture
The sales pitch from Oracle Health is always way better than the actual product, but I don’t always...
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Loyalty, Product
Oracle Health’s innovation and the direction in which they are moving do not keep pace with...
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Product
Millennium PowerChart is stable and reliable; it is our functioning EMR. It meets our requirements...
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Relationship
Cerner’s support has dropped considerably since the acquisition by Oracle Health. The ability to get...
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Culture, Loyalty, Relationship
We often run into the issue of running out of space. The only reason we are going to get the new...
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Relationship
The executives from Oracle Health are very friendly. We recently had some come look at an issue, and...
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Culture, Relationship
The only time we have contact with our client relation officer from Oracle Health is if we contact...
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Product, Value
My biggest frustration with Oracle Health is the integration. We try not to integrate things, but if...
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Relationship, Operations
I am very dissatisfied with the amount of support we get compared to how much we spend on Millennium...
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Loyalty, Product
The software forces users to adhere to its workflows rather than being made to support the clinical...
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Product
Oracle Health needs to think through workflows for different regions and countries. Their workflows...
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Culture, Relationship, Value
If I were in my current situation with the client relationship that we have with Oracle Health, I...
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Loyalty, Value
What I like the most about Millenium PowerChart is that the system offers customization and...
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Relationship, Operations
Oracle Health used to be on-site with project assistance and used to really understand our unique...
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Loyalty, Product
Oracle Health is progressing. They just aren't progressing with us. Other Oracle Health clients are...
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Relationship, Product
The issue that we have with upgrading is that we are trying to get the information from Oracle...
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Culture, Value
With Oracle Health, there are a lot of hidden costs that we are not completely aware of.
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Relationship
Our interaction with Oracle Health was good at the beginning of 2024. We got involved in a customer...
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Loyalty, Product
Oracle Health delivers some new technology. That technology is often things that competitors are...
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Product
Millennium PowerChart's design is our biggest challenge. Stability and reliability are things that...
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Relationship
The vendor's executive involvement is limited for sure. I sometimes run into Oracle Health...
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Relationship, Product
The system's SR processes are challenging. I have a lot of SRs that have been out for months with no...
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Product
Nobody likes an EMR, but Millennium PowerChart isn't much worse than any other EMR. They are all...
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Relationship
The proactivity of the vendor's service depends on the person that we get a response from. If a...
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Product, Value
In order for us to get a better return on our investment, the vendor needs to do a broader...
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Product
Millennium PowerChart's strength is that it is one consolidated solution. The system takes to itself...
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Product
The product works well for short-stay outpatient encounters and things like that. However, it...
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Product
No one keeps all of their promises. Oracle Health is an American company, so we have had some...
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Relationship, Operations
Doing upgrades in the system is unfortunately a very onerous process. We have a lot of custom things...
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Operations
When we do implementations, training and documentation are always challenging. We did an Oracle...
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Product
The product doesn't meet all of our needs. We have constantly opened service requests with Oracle...
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Loyalty
We would buy Millennium PowerChart again because we have the in-house resources and expertise to...
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Product
It is difficult to integrate Millennium PowerChart. Right now, our biggest issue is that the system...
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Product
There are always changes to Millennium PowerChart. In terms of quality, the system is challenging....
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Product
I like the fact that we can set up care pathways in Millennium PowerChart. We can also order certain...
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Product
Millennium PowerChart definitely meets the needs of our patients. We are able to order blood tests,...
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Product
I am not really happy with any of the IV fluid stuff in Cerner's system. The input and output are...
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Loyalty, Relationship
If we have an idea for Cerner, like a big banner up on top of the system as a safety thing, Cerner...
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Relationship, Product
I like the Cerner community. If an organization joins that community, that is really great from a...
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Operations
Cerner could definitely improve their training. There are resources available online that will...
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Loyalty, Product
Our technology is moving really quickly, and we need to be advancing. We need to have already had...
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Relationship, Operations
We rarely use the vendor's phone or web support, but when we do engage with it, we find it to be...
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Operations
If Cerner's implementation team is involved, I would never recommend Millennium PowerChart. However,...
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Relationship, Product
In terms of proactive service, Cerner is okay with Millennium PowerChart. However, from a system...
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Value
Cerner doesn't avoid charging us for every little thing. They definitely overcharge us....
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Loyalty
With how things are going, in 12 months, my overall satisfaction with the system is going to go...
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Relationship, Product
Our organization manages most of the Millennium PowerChart application. Cerner's involvement is very...
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Product
The vendor's main opportunity for improvement is with the physician documentation perspective. Years...
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Culture
I believe Oracle Health promised something in the demo of a product, but when they are actually...
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Operations, Product
Millennium PowerChart requires a lot more training than another product we use. Also, Millennium...
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Relationship
I want faster responses and more consistent answers. I want the vendor to actually have the...
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Value
We would feel like we were getting our money’s worth if Oracle Health were not charging so much....
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Relationship
I would like Oracle Health's support to actually help settle some of the requests we have. We have a...
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Loyalty, Product
Millennium PowerChart has incredible functionality, but it is almost too complex to manage and...
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Loyalty, Product
The biggest thing that we notice about Millennium PowerChart is that we implemented a US-based EHR...
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Operations
People still use Millennium PowerChart wrong. I need a bit of guidance from Oracle Health about...
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Product
Millennium PowerChart is one of the better aspects of what we are using for our EHR. If we look at...
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Product
The user experience with Millennium PowerChart is not great; the system is not intuitive, but it is...
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Relationship
We would like decent support from Oracle Health. Issues that arise quite often take a substantial...
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Loyalty, Product
The acquisition of Cerner by Oracle Health definitely put things in motion. The vendor is changing a...
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Loyalty
Oracle Health is very clear that we will never have the best niche applications from them, so we...
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Culture, Loyalty, Relationship
We went with Cerner because of the flexibility. Cerner promised adaptability to the local market....
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Product
We do a lot of mandatory reporting, and no vendor is delivering on one data collection for us. We...
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Loyalty, Relationship
Cerner hasn't changed a lot locally, and we haven't seen much movement from them either. It seems...
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Relationship
When we deal directly with Cerner in terms of new innovations and things like that, they keep their...
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Loyalty, Product
Aligning with the national platform is essential nowadays and is something that we still have not...
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Product
Epic has dramatically taken most of the clients in the US. We have seen many hospitals replace...
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Loyalty, Product
We have probably done the most frequent upgrades with Millennium PowerChart. I don't know how many...
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Loyalty
Millennium PowerChart is going through a major change now from a different company to another. I...
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Product
Although we have challenges with interoperability, the most important thing for me is Millennium...
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Relationship, Product
Oracle Health meets some of our localized needs. But we have issues, for example, with dates in the...
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Loyalty, Product
Millennium PowerChart has been a life changer since we implemented it years ago. Someone from the...
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Operations
We don’t have issues with the training for Millennium PowerChart. We don’t receive regular training,...
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Product
Oracle Health is making a great effort to integrate further, but some APIs are not being met. Oracle...
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Relationship
The bureaucracy of Oracle Health has doubled since the merger. Before, we had team members who would...
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Relationship
Oracle Health is proactive, and they offer a lot of solutions; unfortunately, those solutions don’t...
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Relationship, Product
Cerner is trying hard, but they are still adjusting since the merger with Oracle Health, so it is...
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Relationship
Some of the issues we have with Oracle Health are that, in the scheme of things with the worldwide...
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Relationship
Cerner’s support for us as a client in a different country has been awful. We bought Cerner's FHIR...
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Operations, Product
When there is a defect with Millennium PowerChart, Oracle Health says that it is a learning issue,...
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Product
Oracle Health is okay. There are pros and cons to them. We have a client manager that I do all the...
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Product
Millennium PowerChart doesn't like talking to anything else. It is designed that way for...
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Loyalty
Cerner hasn't changed much in many years, but they have been taken over by Oracle Health, so I’m not...
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Loyalty, Value
Millennium PowerChart is part of our long-term plans; it is too expensive to change. Additionally,...
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Relationship, Product
Millennium PowerChart is a really big, fat database. We get reports out of it, and I have technical...
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Culture
When we implement something with Oracle Health, the contracts are very vague. And as much as we try...
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Culture, Loyalty, Value
We haven't finished our EMR journey because Cerner, unlike Epic, has a module-based EMR. So we don't...
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Relationship, Value
As far as product support goes with Oracle Health, we are not seeing an improvement. Oracle Health...
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Value
Millennium PowerChart works. It is not as amazing as it should be, and if we need changes, updates,...
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Operations
Oracle Health doesn’t really do training. We manage, maintain, and train people in-house. If we have...
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Product
The way that Oracle Health describes how Millennium PowerChart works is how they have made it work,...
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Product
The clinicals, ordering, results, and work through the various auxiliary departments, like labs and...
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Loyalty
Because of some requirements in our area, we can’t have a fully cloud-hosted solution unless Oracle...
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Loyalty
The major improvement Oracle Health could make would be to shift away from running Millennium...
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Product
There have been no major innovations in Millennium PowerChart. The vendor has just been upgrading...
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Product
Our experience with Millennium PowerChart is positive. I'm satisfied with the system's current...
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Relationship
Usually the vendor shares information with us and is proactive. The vendor's people are always...
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Operations
One problem with the vendor's training is that there are limited seats. The vendor needs to increase...
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Product
The program is adaptable to the needs of the facility. I like the interoperability of the different...
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Product
An opportunity for product improvement is further inclusion and incorporation of all hospital...
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Loyalty, Product
I am not sure if there is anything new coming from Oracle Health. For the system that we are using,...
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Loyalty, Relationship, Value
I don't see the analytics dashboard as helpful. We need another team to capture and look for...
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Product
I would like the vendor to improve their software. If there were a way to minimize the number of...
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Loyalty, Product
We are still waiting for Oracle Health to bridge the ongoing gaps, especially related to the revenue...
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Loyalty, Operations, Product
We moved Millennium PowerChart from on premises to the cloud to automatically get updates because...
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Culture, Relationship
Sometimes we really have to work hard to make Oracle Health fulfill their promises, but they do keep...
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Loyalty
Oracle Health meets all the basics for our localization needs, but as the market evolves, we are...
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Product
In terms of product quality, Oracle Health rates very close to the top of the scale. Also, Oracle...
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Product
We like Millennium PowerChart's new design around the clinician's workflow and the fact that Oracle...
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Value
Millennium PowerChart's downfall is the nickel-and-diming over the different features. They charge...
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Relationship
Millennium PowerChart has all the relevant clinical content that allows for a complete workflow. The...
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Relationship, Product
The vendor could improve the speed at which updates and corrections to the solutions are released....
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Relationship, Product
Oracle Health has localized their solution to meet most of our country-specific workflow needs....
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Loyalty, Product
In Millennium PowerChart, there are a lot of ways for users to do the same things, and that can...
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Operations
When it comes to training, users need to know what they are after instead of having Oracle Health...
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Relationship
The best thing about working with Oracle Health is that their executives have a good relationship...
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Operations
The implementation of Millennium PowerChart was a long journey. Near the end, there was a lot of...
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Operations
During implementation, to a point, Oracle Health was helpful in identifying our targets and solving...
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Product
The concern from my team is more about the core aspects of Millennium PowerChart rather than the...
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Product
A lot of EPRs are workflow-based. In Millennium PowerChart, we generally need to know a lot about...
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Product
At the moment, particularly with the Oracle takeover of Cerner, the roadmap is in a state of flux ....
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Relationship
Oracle Health tends to conceal known issues. They wait until we find the issues ourselves, and then...
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Relationship
The transition to Oracle Health has undoubtedly introduced some logistical and administration...
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Loyalty
We would probably buy the product again, but we would do a lot more market research before jumping...
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Culture, Value
Millennium PowerChart is very expensive. The invoicing aspects are very complex. I would change...
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Operations
Because we are such an established site, we don't have too much training. However, we have new staff...
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Product
Oracle Health tends to close off Millennium PowerChart so that we can't integrate it easily with...
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Loyalty, Relationship
Oracle Health’s road map seems good. I expect Millennium PowerChart to get a lot better. I think...
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Relationship
Oracle Health’s proactive service has been pretty bad. When there is a known bug, I would like them...
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Product
My likelihood of recommending Millennium PowerChart is good. The design, stability, and reliability...
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Product
Oracle Health has been okay in terms of localizing Millennium PowerChart to meet our...
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Operations
Some of the vendor's teams are good, but the day-to-day service for issues and incidents is pretty...
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Product
Since the vendor was still Cerner, they have been promising a new integration engine, and we are...
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Relationship
The vendor's resources and expertise are very thin. They have been whittled away, and there are some...
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Product
Cerner needs to improve the user experience. The graphical user interface is now even more outdated....
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Operations
The implementation services are quite good. However, Oracle Health could have a better understanding...
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Relationship, Product
In terms of meeting our country-specific needs, the product is not a disaster, but it is also not...
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Loyalty, Product
The clinical usability of Millennium PowerChart is not good. Or at least the feedback is not good....
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Relationship, Product
We have had a couple of upgrades that have broken all our internal processes in the last while;...
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Culture, Relationship, Product
Millenium PowerChart doesn't work as well as Oracle Health promoted it to work, but if we want to...
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Product
Millenium PowerChart is awful at supporting our integration and interoperability goals. Oracle...
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Relationship, Product
Millenium PowerChart is very reliable. It is very stable apart from when Oracle Health upgrades it...
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Product
The ease of use for end users is low unless they are using PowerChart Touch, and then it is off the...
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Loyalty
I would like Oracle Health to really accelerate the replatforming of the product to be truly cloud...
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Culture
We have had certain things put into our Cerner contract that give us additional support. That isn’t...
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Product
What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...
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Relationship, Operations
If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...
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Culture
Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...
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Operations, Product
Before Millennium PowerChart, we came from a very open system. From a change management perspective,...
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Product
Cerner needs to come up with some better propositions for the private sector. They rely a lot on...
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Loyalty, Relationship
We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...
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Relationship
A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...
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Product
Oracle Health is quite constrained because of the government department they have to act through,...
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