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User Commentary
Relationship
I want faster responses and more consistent answers. I want the vendor to actually have the...
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Value
We would feel like we were getting our money’s worth if Oracle Health were not charging so much....
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Relationship
I would like Oracle Health's support to actually help settle some of the requests we have. We have a...
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Loyalty, Product
Millennium PowerChart has incredible functionality, but it is almost too complex to manage and...
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Loyalty, Product
The biggest thing that we notice about Millennium PowerChart is that we implemented a US-based EHR...
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Operations
People still use Millennium PowerChart wrong. I need a bit of guidance from Oracle Health about...
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Product
Millennium PowerChart is one of the better aspects of what we are using for our EHR. If we look at...
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Product
The user experience with Millennium PowerChart is not great; the system is not intuitive, but it is...
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Relationship
We would like decent support from Oracle Health. Issues that arise quite often take a substantial...
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Loyalty, Product
The acquisition of Cerner by Oracle Health definitely put things in motion. The vendor is changing a...
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Loyalty
Oracle Health is very clear that we will never have the best niche applications from them, so we...
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Culture, Loyalty, Relationship
We went with Cerner because of the flexibility. Cerner promised adaptability to the local market....
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Product
We do a lot of mandatory reporting, and no vendor is delivering on one data collection for us. We...
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Loyalty, Relationship
Cerner hasn't changed a lot locally, and we haven't seen much movement from them either. It seems...
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Relationship
When we deal directly with Cerner in terms of new innovations and things like that, they keep their...
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Loyalty, Product
Aligning with the national platform is essential nowadays and is something that we still have not...
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Product
Epic has dramatically taken most of the clients in the US. We have seen many hospitals replace...
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Loyalty, Product
We have probably done the most frequent upgrades with Millennium PowerChart. I don't know how many...
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Loyalty
Millennium PowerChart is going through a major change now from a different company to another. I...
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Product
Although we have challenges with interoperability, the most important thing for me is Millennium...
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Relationship, Product
Oracle Health meets some of our localized needs. But we have issues, for example, with dates in the...
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Loyalty, Product
Millennium PowerChart has been a life changer since we implemented it years ago. Someone from the...
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Operations
We don’t have issues with the training for Millennium PowerChart. We don’t receive regular training,...
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Product
Oracle Health is making a great effort to integrate further, but some APIs are not being met. Oracle...
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Relationship
The bureaucracy of Oracle Health has doubled since the merger. Before, we had team members who would...
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Relationship
Oracle Health is proactive, and they offer a lot of solutions; unfortunately, those solutions don’t...
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Relationship, Product
Cerner is trying hard, but they are still adjusting since the merger with Oracle Health, so it is...
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Relationship
Some of the issues we have with Oracle Health are that, in the scheme of things with the worldwide...
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Relationship
Cerner’s support for us as a client in a different country has been awful. We bought Cerner's FHIR...
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Operations, Product
When there is a defect with Millennium PowerChart, Oracle Health says that it is a learning issue,...
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Product
Oracle Health is okay. There are pros and cons to them. We have a client manager that I do all the...
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Product
Millennium PowerChart doesn't like talking to anything else. It is designed that way for...
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Loyalty
Cerner hasn't changed much in many years, but they have been taken over by Oracle Health, so I’m not...
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Loyalty, Value
Millennium PowerChart is part of our long-term plans; it is too expensive to change. Additionally,...
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Relationship, Product
Millennium PowerChart is a really big, fat database. We get reports out of it, and I have technical...
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Culture
When we implement something with Oracle Health, the contracts are very vague. And as much as we try...
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Culture, Loyalty, Value
We haven't finished our EMR journey because Cerner, unlike Epic, has a module-based EMR. So we don't...
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Relationship, Value
As far as product support goes with Oracle Health, we are not seeing an improvement. Oracle Health...
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Value
Millennium PowerChart works. It is not as amazing as it should be, and if we need changes, updates,...
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Operations
Oracle Health doesn’t really do training. We manage, maintain, and train people in-house. If we have...
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Product
The way that Oracle Health describes how Millennium PowerChart works is how they have made it work,...
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Product
The clinicals, ordering, results, and work through the various auxiliary departments, like labs and...
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Loyalty
Because of some requirements in our area, we can’t have a fully cloud-hosted solution unless Oracle...
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Loyalty
The major improvement Oracle Health could make would be to shift away from running Millennium...
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Product
There have been no major innovations in Millennium PowerChart. The vendor has just been upgrading...
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Product
Our experience with Millennium PowerChart is positive. I'm satisfied with the system's current...
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Relationship
Usually the vendor shares information with us and is proactive. The vendor's people are always...
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Operations
One problem with the vendor's training is that there are limited seats. The vendor needs to increase...
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Product
The program is adaptable to the needs of the facility. I like the interoperability of the different...
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Product
An opportunity for product improvement is further inclusion and incorporation of all hospital...
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Loyalty, Product
I am not sure if there is anything new coming from Oracle Health. For the system that we are using,...
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Loyalty, Relationship, Value
I don't see the analytics dashboard as helpful. We need another team to capture and look for...
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Product
I would like the vendor to improve their software. If there were a way to minimize the number of...
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Loyalty, Product
We are still waiting for Oracle Health to bridge the ongoing gaps, especially related to the revenue...
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Loyalty, Operations, Product
We moved Millennium PowerChart from on premises to the cloud to automatically get updates because...
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Culture, Relationship
Sometimes we really have to work hard to make Oracle Health fulfill their promises, but they do keep...
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Loyalty
Oracle Health meets all the basics for our localization needs, but as the market evolves, we are...
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Product
In terms of product quality, Oracle Health rates very close to the top of the scale. Also, Oracle...
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Product
We like Millennium PowerChart's new design around the clinician's workflow and the fact that Oracle...
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Value
Millennium PowerChart's downfall is the nickel-and-diming over the different features. They charge...
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Relationship
Millennium PowerChart has all the relevant clinical content that allows for a complete workflow. The...
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Relationship, Product
The vendor could improve the speed at which updates and corrections to the solutions are released....
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Relationship, Product
Oracle Health has localized their solution to meet most of our country-specific workflow needs....
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Loyalty, Product
In Millennium PowerChart, there are a lot of ways for users to do the same things, and that can...
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Operations
When it comes to training, users need to know what they are after instead of having Oracle Health...
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Relationship
The best thing about working with Oracle Health is that their executives have a good relationship...
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Operations
The implementation of Millennium PowerChart was a long journey. Near the end, there was a lot of...
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Operations
During implementation, to a point, Oracle Health was helpful in identifying our targets and solving...
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Product
The concern from my team is more about the core aspects of Millennium PowerChart rather than the...
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Product
A lot of EPRs are workflow-based. In Millennium PowerChart, we generally need to know a lot about...
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Product
At the moment, particularly with the Oracle takeover of Cerner, the roadmap is in a state of flux ....
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Relationship
Oracle Health tends to conceal known issues. They wait until we find the issues ourselves, and then...
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Relationship
The transition to Oracle Health has undoubtedly introduced some logistical and administration...
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Loyalty
We would probably buy the product again, but we would do a lot more market research before jumping...
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Culture, Value
Millennium PowerChart is very expensive. The invoicing aspects are very complex. I would change...
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Operations
Because we are such an established site, we don't have too much training. However, we have new staff...
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Product
Oracle Health tends to close off Millennium PowerChart so that we can't integrate it easily with...
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Loyalty, Relationship
Oracle Health’s road map seems good. I expect Millennium PowerChart to get a lot better. I think...
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Relationship
Oracle Health’s proactive service has been pretty bad. When there is a known bug, I would like them...
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Product
My likelihood of recommending Millennium PowerChart is good. The design, stability, and reliability...
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Product
Oracle Health has been okay in terms of localizing Millennium PowerChart to meet our...
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Operations
Some of the vendor's teams are good, but the day-to-day service for issues and incidents is pretty...
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Product
Since the vendor was still Cerner, they have been promising a new integration engine, and we are...
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Relationship
The vendor's resources and expertise are very thin. They have been whittled away, and there are some...
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Product
Cerner needs to improve the user experience. The graphical user interface is now even more outdated....
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Operations
The implementation services are quite good. However, Oracle Health could have a better understanding...
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Relationship, Product
In terms of meeting our country-specific needs, the product is not a disaster, but it is also not...
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Loyalty, Product
The clinical usability of Millennium PowerChart is not good. Or at least the feedback is not good....
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Relationship, Product
We have had a couple of upgrades that have broken all our internal processes in the last while;...
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Culture, Relationship, Product
Millenium PowerChart doesn't work as well as Oracle Health promoted it to work, but if we want to...
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Product
Millenium PowerChart is awful at supporting our integration and interoperability goals. Oracle...
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Relationship, Product
Millenium PowerChart is very reliable. It is very stable apart from when Oracle Health upgrades it...
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Product
The ease of use for end users is low unless they are using PowerChart Touch, and then it is off the...
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Loyalty
I would like Oracle Health to really accelerate the replatforming of the product to be truly cloud...
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Culture
We have had certain things put into our Cerner contract that give us additional support. That isn’t...
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Product
What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...
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Relationship, Operations
If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...
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Culture
Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...
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Operations, Product
Before Millennium PowerChart, we came from a very open system. From a change management perspective,...
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Product
Cerner needs to come up with some better propositions for the private sector. They rely a lot on...
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Loyalty, Relationship
We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...
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Relationship
A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...
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Product
Oracle Health is quite constrained because of the government department they have to act through,...
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Loyalty
Oracle Health's technology is good because they have new AI features. If we implement AI, that will...
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Relationship, Value
Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...
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Product
Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...
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Operations
The quality and effectiveness of initial and ongoing training were not up to our expectations. The...
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Relationship
The service team never was proactive, so we had to report every incident.
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Relationship, Product
I received many complaints frequently about a certain issue.
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Relationship
Receiving feedback for the most complex problems takes a long time. The support needs to be more agile....
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Product
The vendor didn't develop the revenue cycle. We ended up having to develop another system for the...
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Relationship
Our main director is excellent. They try to meet any of our needs when we need help with critical...
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Relationship, Product
We are doing a major transformative project with Oracle to use more of the product in terms of...
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Relationship, Product
We find corners where the vendor is surprisingly underdelivering because they have this big US...
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Product
There are little weird design decisions in Cerner's system. Even in terms of usability, Cerner is...
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