Millennium PowerChart (Global) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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CIO

Culture

We have had certain things put into our Cerner contract that give us additional support. That isn’t...

Feb 2024
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CIO

Product

What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...

Feb 2024
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CIO

Relationship, Operations

If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...

Feb 2024
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CIO

Culture

Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...

Feb 2024
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CIO

Operations, Product

Before Millennium PowerChart, we came from a very open system. From a change management perspective,...

Feb 2024
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CIO

Product

Cerner needs to come up with some better propositions for the private sector. They rely a lot on...

Feb 2024
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CIO

Loyalty, Relationship

We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...

Jan 2024
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CIO

Relationship

A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...

Jan 2024
||
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CIO

Product

Oracle Health is quite constrained because of the government department they have to act through,...

Jan 2024
||
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CIO

Loyalty

Oracle Health's technology is good because they have new AI features. If we implement AI, that will...

Jan 2024
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CIO

Relationship, Value

Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...

Jan 2024
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Analyst/Coordinator

Product

Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...

Jan 2024
||
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Analyst/Coordinator

Operations

The quality and effectiveness of initial and ongoing training were not up to our expectations. The...

Jan 2024
||
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Analyst/Coordinator

Relationship

The service team never was proactive, so we had to report every incident.

Jan 2024
||
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Analyst/Coordinator

Relationship, Product

I received many complaints frequently about a certain issue.

Jan 2024
||
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Director

Relationship

Receiving feedback for the most complex problems takes a long time. The support needs to be more agile....

Dec 2023
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Director

Product

The vendor didn't develop the revenue cycle. We ended up having to develop another system for the...

Dec 2023
||
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Director

Relationship

Our main director is excellent. They try to meet any of our needs when we need help with critical...

Dec 2023
||
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Manager

Relationship, Product

We are doing a major transformative project with Oracle to use more of the product in terms of...

Dec 2023
||
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Manager

Relationship, Product

We find corners where the vendor is surprisingly underdelivering because they have this big US...

Dec 2023
||
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Manager

Product

There are little weird design decisions in Cerner's system. Even in terms of usability, Cerner is...

Dec 2023
||
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Nurse

Product

Cerner needs to improve the system's integration with existing equipment and machines.

Dec 2023
||
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Manager

Culture

Right now, if we want to buy any additional products or licenses from Cerner, that process could...

Nov 2023
||
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Manager

Operations, Product

The upgrades Oracle Health sends out every year are very challenging. I can't see my satisfaction...

Nov 2023
||
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Manager

Relationship

When we call Oracle Health's immediate response center, the support we get is pretty good, but there...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...

Oct 2023
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Analyst/Coordinator

Relationship

At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...

Oct 2023
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Analyst/Coordinator

Loyalty, Operations, Product

I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...

Oct 2023
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Analyst/Coordinator

Culture, Relationship

Our organization has an annual maintenance contract with Cerner, and Cerner has a different...

Oct 2023
||
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Manager

Product

Patient care has to be proactive and have high-quality standards. If we had standardized solutions...

Oct 2023
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Director

Relationship, Product

Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...

Oct 2023
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Director

Product

I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

Oracle Health needs to invest more on the innovative, technological side. There is no innovation...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

We don't see too much training and would like to see more. For private organizations, I would not...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Oracle Health could focus on usabililty and performance as the most important improvements that...

Sep 2023
||
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Physician

Product

The thing we like about the product is that we can build our own structures inside. Millennium...

Aug 2023
||
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Physician

Product

An improvement we would like to see Cerner make is with the user interface. It is not getting...

Aug 2023
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CIO

Product

Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...

Aug 2023
||
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Director

Product

Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...

Aug 2023
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Physician

Loyalty, Relationship, Product

Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...

Aug 2023
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Physician

Loyalty, Product

We are working with old code. We were promised for the longest time that Cerner was going to migrate...

Aug 2023
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Physician

Relationship

One thing that is good with Oracle Health is that although I don’t meet with their leaders very...

Aug 2023
||
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Physician

Operations

The implementation was excellent. The product had a learning curve, but after the learning curve,...

Aug 2023
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Physician

Relationship, Product

Whenever the potential for integration is there, Cerner does an integration. If the potential is not...

Aug 2023
||
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Physician

Operations, Product

Cerner started with a vanilla build that came directly from another country. When we started with...

Aug 2023
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Physician

Operations

In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...

Aug 2023
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Physician

Product

Cerner's product is the best of all of the third-party solutions; all of the data from the product...

Aug 2023
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Director

Loyalty, Product

Millennium PowerChart is fit for what we do. I can't complain about what it does for us. But our...

Jul 2023
||
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Director

Relationship

We do some little projects with Cerner, and there are some prices that go with those projects. But...

Jul 2023
||
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Director

Relationship

Oracle Health tends to keep their promises if they are given the opportunity. Our representatives...

Jul 2023
||
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Director

Relationship, Product

Oracle Health is a bit slower in terms of addressing our unique needs in our region. Some of the...

Jul 2023
||
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Director

Product

I would like Oracle Health to focus on the foundational blocks around integration and FHIR. I don’t...

Jul 2023
||
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Director

Loyalty, Product

With the integration with some of the different systems, like with the PACS and our systems for...

Jul 2023
||
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Director

Relationship

The acquisition hasn’t had much of an impact on us because the main players have stayed the same...

Jul 2023
||
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Director

Relationship, Operations, Product

We did an upgrade to our early-warning tool, and that has been a big body of work. Oracle Health has...

Jul 2023
||
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Director

Loyalty, Relationship

We still don't have the cloud-based platform. That platform would open up more possibilities. We...

Jul 2023
||
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Analyst/Coordinator

Relationship

With one of the upgrades that was taken, something got reset, and that issue created a patient...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Oracle Health could improve things from a physician-experience standpoint when it comes to...

Jul 2023
||
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Analyst/Coordinator

Relationship

We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...

Jul 2023
||
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Analyst/Coordinator

Relationship

The vendor told us that we needed to give the physicians access to a utility tool in order to have...

Jul 2023
||
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Director

Operations, Product

The product is fairly intuitive. We get fewer and fewer calls about how to use it because there are...

Jul 2023
||
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Director

Relationship

We have contact with a representative from Oracle Health if there is an incident. They are always...

Jul 2023
||
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Director

Loyalty, Product

Our workforce doesn’t see the benefits of the product, so they don't use it to its full capacity....

Jul 2023
||
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Director

Relationship, Product

We get comments from people asking why the product can’t do certain things or why it takes so long...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....

Jul 2023
||
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Analyst/Coordinator

Relationship

Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

The physician experience has not evolved for the product. We have not seen anything that has...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

We are finding that whenever the vendor takes out a certain component, the new component they put in...

Jul 2023
||
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CIO

Relationship, Product

I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...

Jun 2023
||
(0)
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Manager

Product, Value

We need modern FHIR-based integration for data in and out of the solution. We also need to have the...

Jun 2023
||
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Analyst/Coordinator

Relationship

The vendor could improve by focusing on providing customized builds to support our facility's processes....

Jun 2023
||
(0)
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Manager

Operations

Oracle Health's implementation efforts should focus more on delivering the correct solution to end...

Jun 2023
||
(0)
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CIO

Product, Product

There are a number of areas where the connectivity between Millennium PowerChart and the national...

Jun 2023
||
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CIO

Operations, Operations, Product, Product

The product has a learning curve, and we get a lot of feedback from users that the solution is...

Jun 2023
||
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CIO

Operations, Operations, Product, Product

Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...

Jun 2023
||
(0)
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Director

Value

Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...

Jun 2023
||
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Director

Relationship

Oracle Health does deliver; they are just a little slow sometimes.

Jun 2023
||
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Director

Relationship, Product

Oracle Health could improve in terms of being proactive. I would like something to benchmark where...

Jun 2023
||
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Director

Relationship

We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...

Jun 2023
||
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Manager

Culture, Value

Oracle Health should focus on AI and lower the cost of the hardware.

Jun 2023
||
(0)
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CIO

Relationship, Operations

We went with the out-of-the-box model for most of Millennium PowerChart, and we were surprised at...

May 2023
||
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CIO

Relationship

We have to badger Oracle Health’s support people about tickets and updates. Also, some of the...

May 2023
||
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CIO

Relationship

We have regular meetings with our account manager to go through our issues. The meetings are...

May 2023
||
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CIO

Operations

I have seen Millennium PowerChart work really well, so I know it can work well. However, it seems...

May 2023
||
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CIO

Value

Oracle Health charges us for every little thing. For example, what we pay for a certain service is...

May 2023
||
(0)
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CIO

Operations

I was underwhelmed with Oracle Health’s implementation services throughout the project, and I think...

May 2023
||
(0)
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CIO

Operations

Implementation training is not Oracle Health’s core business. The vendor is getting really lax in...

May 2023
||
(0)
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Director

Product, Product

Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...

May 2023
||
(0)
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Director

Product, Product

Millennium PowerChart’s reliability and reportability is very good. The amount of information that...

May 2023
||
(0)
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Director

Loyalty, Loyalty, Product, Product

Our IT department has probably had a more positive experience than our other teams have with...

May 2023
||
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Director

Product, Product

We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...

May 2023
||
(0)
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Director

Operations, Operations

Our entire implementation experience was appalling, but I don’t know whether that was because of...

May 2023
||
(0)
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Director

Relationship, Relationship

There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...

May 2023
||
(0)
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Director

Value, Value

The cost of the whole Millennium PowerChart system was really high. We have also had to go to...

May 2023
||
(0)
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Director

Operations, Operations

A lot of the problems with Millennium PowerChart happened because we had to either go live when we...

May 2023
||
(0)
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Director

Product, Product, Value, Value

I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...

May 2023
||
(0)
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Director

Product, Product

I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...

May 2023
||
(0)
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Analyst/Coordinator

Value

Oracle Health doesn’t avoid charging for every little thing. There are still some things that pop...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

When issues are raised, it takes a little longer than normal for them to be resolved. I know there...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

If I were talking to a peer considering Oracle Health, I would talk about the product's ease of use,...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has three big strengths. First, they have an excellent relationship with our team. The...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Cerner has some opportunities for improvement. Cerner has been slow to move developments from US to...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Operations

The implementation really set us up on a bad note, and things have not improved since then. The...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Value, Value, Value, Value

The product’s continuing issues with the hosted data center are beneficial to Oracle Health because...

Apr 2023
||
(0)
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VP/Other Executive

Product, Product, Product, Product

I can't get a FHIR connection working in the product. I would like the vendor to improve the inbound...

Apr 2023
||
(0)
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VP/Other Executive

Product, Product, Product, Product

Cerner has a number of products in their armory, such as CareAware Connect and PowerChart Touch,...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

One way the vendor could improve their support is for us to not be reliant on the US support team...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

The vendor has certainly had a bit of a changing workforce. But I don't think our account management...

Apr 2023
||
(0)
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CIO

Relationship

Things are excellent with Cerner. They have proven that they are really giving high priority to our...

Apr 2023
||
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CIO

Relationship

We like Cerner’s support. We have their immediate-response team. Whenever we have an issue, Cerner's...

Apr 2023
||
(0)
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CIO

Loyalty

In terms of the Oracle Health acquisition, the vendor will be much stronger because today they have...

Apr 2023
||
(0)
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CIO

Product

I would love to see Cerner focus much more on their patient portal, or at least on their mobile...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

Cerner is an American company, and their product was designed for the American health system. We had...

Mar 2023
||
(0)
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Manager

Relationship, Relationship

With the vendor's timelines, things are very slow. Considering the size and complexity of things, it...

Mar 2023
||
(0)
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Manager

Operations, Operations

We do a lot of the Cerner training in-house because we have a training department, and staff members...

Mar 2023
||
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Manager

Product, Product

Everything that communicates with Cerner's system communicates through a single point, the...

Mar 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

There are still a lot of gaps we have where Cerner can't accommodate us, or they just don't have...

Mar 2023
||
(0)
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Manager

Culture, Culture, Value, Value

With the acquisition by Oracle Health, I would be a bit more reluctant to recommend Millennium...

Mar 2023
||
(0)
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Manager

Operations

We had our training for Millennium PowerChart through a third party. Each organization and each...

Mar 2023
||
(0)
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Manager

Operations, Product

With Millennium PowerChart, computer literate people understand it faster than people who aren't...

Mar 2023
||
(0)
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Manager

Product

I would like to see more integrations between Millennium PowerChart and our PACS. It would be nice...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

At one point, Cerner migrated to something called Dynamic Documentation. It was a solution that...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

When we find critical defects in the system, Cerner gives us a date for when those things will be...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

Cerner’s training methodology is not in line with the best practices we have seen.

Mar 2023
||
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Analyst/Coordinator

Relationship, Product

When our physicians modify the diagnosis display, they leave annotations to keep track of what is...

Mar 2023
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