PatientKeeper Charge Capture Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:50:01 PM and Model.EvProductId = 81587

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User Commentary

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Manager

Relationship

The vendor has reached out during the COVID-19 crisis, and that has been surprising. The vendor has...

Sep 2020
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Manager

Service and Support

The thing that I like most about PatientKeeper is their willingness to be flexible. They customize...

Sep 2020
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Manager

Service and Support

PatientKeeper has kept all of their promises. We have a close relationship with them. We are very...

Sep 2020
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Manager

ROI / Cost (care and feeding)

If our request is time or resource intensive, it usually involves a fee. If the request is...

Sep 2020
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Manager

Functionality and Upgrades

We have to take a bit of time to understand the product, but the ease of use for the end users is...

Sep 2020
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Manager

Service and Support

The vendor is very proactive. We have a pretty solid relationship, and we know our representative...

Sep 2020
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Manager

Relationship

I would give the vendor high marks for executive involvement. The vendor had a new CEO step in, and...

Sep 2020
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Manager

Service and Support

The vendor’s folks do a good job. Our representative is very good and personable. Our representative...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a very low volume of providers who use the handheld charge capture application. A lot of our...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor is getting much better at the upgrades. We get a mixed bag of feedback from our...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor does a lot of things well. Overall, the people we deal with give us a collaborative...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor communicated what they were working on with COVID-19 immediately. They kept up in...

Sep 2020
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CMIO

Future Outlook

We will use PatientKeeper Charge Capture for the foreseeable future. The solution is doing the job...

Sep 2020
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CMIO

Relationship

For the most part, the vendor keeps all of their promises. There are some areas that are frustrating...

Sep 2020
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CMIO

Functionality and Upgrades

PatientKeeper’s upgrades are pretty solid. We are only using one module, and it isn't really...

Sep 2020
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CMIO

Interfacing and Integration

The system does well in supporting our integration goals. The vendor worked with us pretty well to...

Sep 2020
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CMIO

Functionality and Upgrades

There are just some user interface issues with the system. With PatientKeeper Charge Capture, it is...

Sep 2020
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Manager

Service and Support

The vendor is very responsive, but the support is a little low level. I have not had a lot of...

Aug 2020
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Manager

Functionality and Upgrades

The system is pretty successful and easy to use when everything works. A lot of things are outside...

Aug 2020
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Manager

Functionality and Upgrades

Everyone has web accounts. When I was doing the training, that is how I presented it. A lot of...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would purchase the system again. It works very well, and it has been very successful for us. We...

Aug 2020
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Manager

Technology

The vendor is delivering new technology, but they do have another version that I am not sure we will...

Aug 2020
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Manager

Relationship

The vendor's service people reach out to us, but we don’t really hear too much from the upper-level...

Aug 2020
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Manager

Functionality and Upgrades

The product is stable and easy to use. It does what we need it to do.

Aug 2020
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Manager

Service and Support

The support for the product needs improvement. I feel like things come up that may affect our...

Aug 2020
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Analyst/Coordinator

Lessons Learned

If I were to purchase an EMR, I might try to have all of the services in one product. That really...

Apr 2020
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Analyst/Coordinator

Relationship

Over the long haul, the vendor has kept their promises. Things have changed in the last year. The...

Apr 2020
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Analyst/Coordinator

Service and Support

When we put an issue in front of the vendor, they are creative and put effort into resolving the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product is great. Our end users love it. But in the last year, we have had a lot of...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor's support varies widely. When we get full-on support, it is great. But sometimes, cases...

Apr 2020
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Analyst/Coordinator

Relationship

We are pretty upset about some significant delays in solving a pretty significant problem. The...

Apr 2020
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Analyst/Coordinator

Relationship

This hasn't been a good year for the vendor. In the past, they were better at anticipating our needs...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product has been great. Our institution loves it. Nobody wants to get rid of the...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

PatientKeeper understands the competition that is out there. There are lots of other EMRs and charge...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not sure whether the product is ready for all the functionality that PatientKeeper is pushing...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The new features aren't quite as functional as the basic product, which works very well. Sometimes...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

PatientKeeper tries to avoid charging us for every little thing. For a while, we were in a bit of a...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The product is excellent. It works at the highest level and exactly as promoted. Our physicians love...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We can capture way more charges than when things were billed on paper, so I would rate the solution...

Apr 2020
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Manager

Future Outlook

The solution is being sunsetted because our organization suffers from the best-of-breed philosophy...

Apr 2020
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Manager

Functionality and Upgrades

Despite what the end users think, the system is so easy to use. The end users are ridiculous. But...

Apr 2020
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Manager

Relationship

Our client success manager is amazing and very responsive. PatientKeeper has a really solid team of...

Apr 2020
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Manager

Service and Support

PatientKeeper has been a great partner. They are always forward thinking and are trying to keep in...

Mar 2020
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Manager

Future Outlook

The product is for sure a part of our long-term plans. I would like to tell the vendor to keep up...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I can't say that PatientKeeper charges me for every little thing. They are fair. They charge us for...

Mar 2020
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Manager

Service and Support

PatientKeeper's support people aren't proactive. They are more reactive. Sometimes they don't find...

Mar 2020
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Manager

Other Observations & Comments

We are already moving toward improving interoperability with PatientKeeper. Our charges are...

Mar 2020
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Director

Functionality and Upgrades

For a long time, we have asked for the ability to hold a charge by billing area. I don't think that...

Jan 2020
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Director

Technology

In terms of delivering new technology, PatientKeeper tries to work with us, and they actually...

Jan 2020
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Director

Functionality and Upgrades

Overall, PatientKeeper is very good, but there is room for improvement. We recently upgraded to a...

Jan 2020
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Director

Functionality and Upgrades

The version of PatientKeeper Charge Capture that we are on is okay. There are things that we are...

Jan 2020
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Director

Functionality and Upgrades

PatientKeeper has been a good partner, and their product has been good for us. The releases have...

Dec 2019
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Director

Interfacing and Integration

I would rate PatientKeeper's system highly for integration because we have a nice closed-loop circle...

Dec 2019
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Director

Functionality and Upgrades

We haven’t seen a ton of new things from PatientKeeper; they have a narrower scope.

Dec 2019
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Director

Relationship

We don’t talk to PatientKeeper frequently, but they are there when we need them. I don’t see the...

Dec 2019
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Physician

Interfacing and Integration

The PatientKeeper system also interfaces really well with EMRs. We have interfaced it with a couple...

Dec 2019
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Physician

Functionality and Upgrades

The PatientKeeper system has the ability to judge vitals and labs. We are able to track things very...

Dec 2019
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Physician

Functionality and Upgrades

PatientKeeper needs to start working on a way for the system to work as a standalone product. We...

Dec 2019
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Physician

Relationship

I have some interactions with PatientKeeper, and I suggest changes to them. They have done site...

Dec 2019
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Physician

Functionality and Upgrades

We have been using the product for a few years, and it does a good job for facilities that don't...

Dec 2019
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Manager

Interfacing and Integration

We have trouble with the interface between the PatientKeeper system and one of our other systems....

Nov 2019
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Manager

Technology

There hasn't been a lot of new technology from PatientKeeper. They are just now putting out an...

Nov 2019
 Helpful

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Manager

Relationship

PatientKeeper is very proactive. Our account representative reaches out to us all the time. We...

Nov 2019
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Director

Functionality and Upgrades

PatientKeeper Charge Capture is easy for our people to use, and the system will meet our needs even...

Nov 2019
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Director

Technology

PatientKeeper Charge Capture tends to run slowly and needs to be rebooted, and that costs us time....

Nov 2019
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Director

Implementation and Training

The only training we received from PatientKeeper was during the go-live. We onboard a lot of new...

Nov 2019
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Director

Interfacing and Integration

It is hard to tell whether PatientKeeper Charge Capture meets all of our integration needs. We have...

Nov 2019
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Director

ROI / Cost (care and feeding)

PatientKeeper supports us very well, and they are very responsive. We have definitely received our...

Nov 2019
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Director

Future Outlook

We anticipate our overall satisfaction with PatientKeeper Charge Capture going up. We are optimistic...

Nov 2019
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Director

Future Outlook

We still use a lot of paper and ancillary systems in our organization, so we will be consolidating...

Nov 2019
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Director

Implementation and Training

We had some frustrating issues during our recent upgrade for PatientKeeper Charge Capture. The...

Nov 2019
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Director

ROI / Cost (care and feeding)

The overall quality of PatientKeeper Charge Capture is high, but everything we do has an associated...

Nov 2019
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Director

Service and Support

PatientKeeper was quick to respond to our help-desk tickets. Our representative has been really...

Nov 2019
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Manager

Functionality and Upgrades

The program works great for what we use it for and is fairly simple. I have been with PatientKeeper...

Nov 2019
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Manager

Relationship

PatientKeeper is great. They send people to go over updates and show us new functions. When...

Nov 2019
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Analyst/Coordinator

Relationship

We have very good rapport with our contact person at PatientKeeper. We can reach that representative...

Oct 2019
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Analyst/Coordinator

Relationship

PatientKeeper assigned us a representative, and we can discuss ideas with that person. We had to...

Oct 2019
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Analyst/Coordinator

Implementation and Training

It would be nice if we could get some in-service training from PatientKeeper in order to train our...

Oct 2019
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Analyst/Coordinator

Technology

PatientKeeper Charge Capture is a very robust application, and our hospital workers are very happy...

Oct 2019
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Analyst/Coordinator

Technology

Some of our hospital workers like to use PatientKeeper Charge Capture on mobile devices, although it...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

In terms of reporting, the issue is currently more about downloading data to get the reporting in....

Oct 2019
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VP/Other Executive

Relationship

Our experience with PatientKeeper has always been very positive. They have bent over backward to...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We use a charge capture system, but we also capture some clinical invoicing that we do within our...

Oct 2019
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VP/Other Executive

Interfacing and Integration

PatientKeeper maintains interfaces from their system to our billing system. We have alerts in...

Oct 2019