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PatientKeeper Charge Capture Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
The vendor has reached out during the COVID-19 crisis, and that has been surprising. The vendor has...
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Manager
Service and Support
The thing that I like most about PatientKeeper is their willingness to be flexible. They customize...
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Manager
Service and Support
PatientKeeper has kept all of their promises. We have a close relationship with them. We are very...
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Manager
ROI / Cost (care and feeding)
If our request is time or resource intensive, it usually involves a fee. If the request is...
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Manager
Functionality and Upgrades
We have to take a bit of time to understand the product, but the ease of use for the end users is...
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Manager
Service and Support
The vendor is very proactive. We have a pretty solid relationship, and we know our representative...
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Manager
Relationship
I would give the vendor high marks for executive involvement. The vendor had a new CEO step in, and...
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Manager
Service and Support
The vendor’s folks do a good job. Our representative is very good and personable. Our representative...
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Analyst/Coordinator
Functionality and Upgrades
We have a very low volume of providers who use the handheld charge capture application. A lot of our...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is getting much better at the upgrades. We get a mixed bag of feedback from our...
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Analyst/Coordinator
Relationship
The vendor does a lot of things well. Overall, the people we deal with give us a collaborative...
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Analyst/Coordinator
Service and Support
The vendor communicated what they were working on with COVID-19 immediately. They kept up in...
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CMIO
Future Outlook
We will use PatientKeeper Charge Capture for the foreseeable future. The solution is doing the job...
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CMIO
Relationship
For the most part, the vendor keeps all of their promises. There are some areas that are frustrating...
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CMIO
Functionality and Upgrades
PatientKeeper’s upgrades are pretty solid. We are only using one module, and it isn't really...
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CMIO
Interfacing and Integration
The system does well in supporting our integration goals. The vendor worked with us pretty well to...
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CMIO
Functionality and Upgrades
There are just some user interface issues with the system. With PatientKeeper Charge Capture, it is...
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Manager
Service and Support
The vendor is very responsive, but the support is a little low level. I have not had a lot of...
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Manager
Functionality and Upgrades
The system is pretty successful and easy to use when everything works. A lot of things are outside...
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Manager
Functionality and Upgrades
Everyone has web accounts. When I was doing the training, that is how I presented it. A lot of...
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Manager
ROI / Cost (care and feeding)
I would purchase the system again. It works very well, and it has been very successful for us. We...
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Manager
Technology
The vendor is delivering new technology, but they do have another version that I am not sure we will...
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Manager
Relationship
The vendor's service people reach out to us, but we don’t really hear too much from the upper-level...
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Manager
Functionality and Upgrades
The product is stable and easy to use. It does what we need it to do.
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Manager
Service and Support
The support for the product needs improvement. I feel like things come up that may affect our...
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Analyst/Coordinator
Lessons Learned
If I were to purchase an EMR, I might try to have all of the services in one product. That really...
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Analyst/Coordinator
Relationship
Over the long haul, the vendor has kept their promises. Things have changed in the last year. The...
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Analyst/Coordinator
Service and Support
When we put an issue in front of the vendor, they are creative and put effort into resolving the...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product is great. Our end users love it. But in the last year, we have had a lot of...
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Analyst/Coordinator
Service and Support
The vendor's support varies widely. When we get full-on support, it is great. But sometimes, cases...
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Analyst/Coordinator
Relationship
We are pretty upset about some significant delays in solving a pretty significant problem. The...
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Analyst/Coordinator
Relationship
This hasn't been a good year for the vendor. In the past, they were better at anticipating our needs...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product has been great. Our institution loves it. Nobody wants to get rid of the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
PatientKeeper understands the competition that is out there. There are lots of other EMRs and charge...
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Analyst/Coordinator
Functionality and Upgrades
I am not sure whether the product is ready for all the functionality that PatientKeeper is pushing...
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Analyst/Coordinator
Functionality and Upgrades
The new features aren't quite as functional as the basic product, which works very well. Sometimes...
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VP/Other Executive
ROI / Cost (care and feeding)
PatientKeeper tries to avoid charging us for every little thing. For a while, we were in a bit of a...
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VP/Other Executive
Functionality and Upgrades
The product is excellent. It works at the highest level and exactly as promoted. Our physicians love...
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Manager
ROI / Cost (care and feeding)
We can capture way more charges than when things were billed on paper, so I would rate the solution...
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Manager
Future Outlook
The solution is being sunsetted because our organization suffers from the best-of-breed philosophy...
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Manager
Functionality and Upgrades
Despite what the end users think, the system is so easy to use. The end users are ridiculous. But...
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Manager
Relationship
Our client success manager is amazing and very responsive. PatientKeeper has a really solid team of...
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Manager
Service and Support
PatientKeeper has been a great partner. They are always forward thinking and are trying to keep in...
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Manager
Future Outlook
The product is for sure a part of our long-term plans. I would like to tell the vendor to keep up...
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Manager
ROI / Cost (care and feeding)
I can't say that PatientKeeper charges me for every little thing. They are fair. They charge us for...
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Manager
Service and Support
PatientKeeper's support people aren't proactive. They are more reactive. Sometimes they don't find...
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Manager
Other Observations & Comments
We are already moving toward improving interoperability with PatientKeeper. Our charges are...
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Director
Functionality and Upgrades
For a long time, we have asked for the ability to hold a charge by billing area. I don't think that...
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Director
Technology
In terms of delivering new technology, PatientKeeper tries to work with us, and they actually...
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Director
Functionality and Upgrades
Overall, PatientKeeper is very good, but there is room for improvement. We recently upgraded to a...
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Director
Functionality and Upgrades
The version of PatientKeeper Charge Capture that we are on is okay. There are things that we are...
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Director
Functionality and Upgrades
PatientKeeper has been a good partner, and their product has been good for us. The releases have...
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Director
Interfacing and Integration
I would rate PatientKeeper's system highly for integration because we have a nice closed-loop circle...
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Director
Functionality and Upgrades
We haven’t seen a ton of new things from PatientKeeper; they have a narrower scope.
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Director
Relationship
We don’t talk to PatientKeeper frequently, but they are there when we need them. I don’t see the...
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Physician
Interfacing and Integration
The PatientKeeper system also interfaces really well with EMRs. We have interfaced it with a couple...
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Physician
Functionality and Upgrades
The PatientKeeper system has the ability to judge vitals and labs. We are able to track things very...
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Physician
Functionality and Upgrades
PatientKeeper needs to start working on a way for the system to work as a standalone product. We...
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Physician
Relationship
I have some interactions with PatientKeeper, and I suggest changes to them. They have done site...
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Physician
Functionality and Upgrades
We have been using the product for a few years, and it does a good job for facilities that don't...
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Manager
Interfacing and Integration
We have trouble with the interface between the PatientKeeper system and one of our other systems....
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Manager
Technology
There hasn't been a lot of new technology from PatientKeeper. They are just now putting out an...
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Manager
Relationship
PatientKeeper is very proactive. Our account representative reaches out to us all the time. We...
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Director
Functionality and Upgrades
PatientKeeper Charge Capture is easy for our people to use, and the system will meet our needs even...
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Director
Technology
PatientKeeper Charge Capture tends to run slowly and needs to be rebooted, and that costs us time....
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Director
Implementation and Training
The only training we received from PatientKeeper was during the go-live. We onboard a lot of new...
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Director
Interfacing and Integration
It is hard to tell whether PatientKeeper Charge Capture meets all of our integration needs. We have...
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Director
ROI / Cost (care and feeding)
PatientKeeper supports us very well, and they are very responsive. We have definitely received our...
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Director
Future Outlook
We anticipate our overall satisfaction with PatientKeeper Charge Capture going up. We are optimistic...
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Director
Future Outlook
We still use a lot of paper and ancillary systems in our organization, so we will be consolidating...
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Director
Implementation and Training
We had some frustrating issues during our recent upgrade for PatientKeeper Charge Capture. The...
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Director
ROI / Cost (care and feeding)
The overall quality of PatientKeeper Charge Capture is high, but everything we do has an associated...
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Director
Service and Support
PatientKeeper was quick to respond to our help-desk tickets. Our representative has been really...
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Manager
Functionality and Upgrades
The program works great for what we use it for and is fairly simple. I have been with PatientKeeper...
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Manager
Relationship
PatientKeeper is great. They send people to go over updates and show us new functions. When...
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Analyst/Coordinator
Relationship
We have very good rapport with our contact person at PatientKeeper. We can reach that representative...
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Analyst/Coordinator
Relationship
PatientKeeper assigned us a representative, and we can discuss ideas with that person. We had to...
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Analyst/Coordinator
Implementation and Training
It would be nice if we could get some in-service training from PatientKeeper in order to train our...
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Analyst/Coordinator
Technology
PatientKeeper Charge Capture is a very robust application, and our hospital workers are very happy...
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Analyst/Coordinator
Technology
Some of our hospital workers like to use PatientKeeper Charge Capture on mobile devices, although it...
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VP/Other Executive
Functionality and Upgrades
In terms of reporting, the issue is currently more about downloading data to get the reporting in....
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VP/Other Executive
Relationship
Our experience with PatientKeeper has always been very positive. They have bent over backward to...
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VP/Other Executive
Functionality and Upgrades
We use a charge capture system, but we also capture some clinical invoicing that we do within our...
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VP/Other Executive
Interfacing and Integration
PatientKeeper maintains interfaces from their system to our billing system. We have alerts in...
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