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Access info about Mobile Charge Capture on your dashboard or bookmark under

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PatientKeeper Charge Capture Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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VP/Other Executive

Relationship

PatientKeeper added a few leaders to the organization, and the leaders have been meeting with...

Jan 2021
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VP/Other Executive

Service and Support

The vendor has been very supportive during the COVID-19 crisis. Our business model has been focused...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Our end users find the system to be pretty intuitive and easy to use.

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

The vendor does a good job with their implementation services, but we also have an internal team...

Jan 2021
(0)
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VP/Other Executive

Service and Support

PatientKeeper does a really good job with customer service and support. We have several things in...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

All of the testing, enhancements, and adjustments are going well. We have specific needs. We have a...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I wish that the system had better auditing functionality. When a user setting was changed, we can't...

Jan 2021
(0)
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Manager

Functionality and Upgrades

PatientKeeper could be more proactive when launching updates. PatientKeeper could test more...

Jan 2021
(0)
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Manager

Service and Support

We don't hear from any of the executives at PatientKeeper unless there is a problem that we raise...

Jan 2021
(0)
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Manager

Future Outlook

There aren't really any changes coming down the pike with PatientKeeper. In a year, the system is...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

At our organization, we have a million different applications, vendors, and other things like that....

Dec 2020
(0)
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Analyst/Coordinator

Technology

PatientKeeper is delivering new technology. We just haven't taken the vendor up on that new...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

PatientKeeper has been enhancing the product. There are a lot of modules and things that we haven't...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Every time that we go to PatientKeeper with something, they usually can make it happen if we put...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When it comes to product quality, sometimes we experience slowness. Occasionally, those issues could...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

In regard to COVID-19, PatientKeeper has been awesome. We have come to the vendor with integration...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We do a lot of preparation and testing before we actually implement any upgrades. We identify issues...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

We haven't had training in so long. When we first went live with the system, we had a couple of...

Dec 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

PatientKeeper's integration and interoperability are great. Those things save us.

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The biggest difference between PatientKeeper and other vendors is the way PatientKeeper handles...

Dec 2020
(0)
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Manager

Implementation and Training

We don't really need much training, but when we do need any, PatientKeeper is very available.

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

PatientKeeper has definitely given us some breaks with the charging. PatientKeeper has done things...

Nov 2020
(0)
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Manager

Relationship

I would give the product's functionality a lower score, but I would add the caveat that...

Nov 2020
(0)
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Manager

Functionality and Upgrades

In terms of what PatientKeeper could do better, there are some minor features that we are trying to...

Nov 2020
(0)
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Manager

Implementation and Training

The quality of the implementation services we get from PatientKeeper is very high. PatientKeeper has...

Oct 2020
(0)
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Manager

Relationship

We have had PatientKeeper's product for a while, and the vendor has been very good to us. I have no...

Oct 2020
(0)
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Manager

Relationship

We recently got some changes into our system that have significantly improved the overall speed of...

Oct 2020
(0)
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COO

Implementation and Training

The implementation took a long time, and that wasn’t great and was very frustrating. PatientKeeper...

Oct 2020
(0)
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COO

Interfacing and Integration

The system is very closely integrated with our health system, but half of our doctors go to another...

Oct 2020
(0)
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COO

Functionality and Upgrades

During our first year, we had some issues that took a while to figure out and fix. We still have a...

Oct 2020
(0)
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COO

Functionality and Upgrades

Initially, the system was very confusing. When a patient got registered in our EMR, a visit would...

Oct 2020
(0)
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COO

Functionality and Upgrades

The physicians in our health system have to select what location the patient is in, even if the...

Oct 2020
(0)
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COO

Service and Support

PatientKeeper has continued to support us during the pandemic. If anything, the load on them went...

Oct 2020
(0)
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Manager

Relationship

The vendor has reached out during the COVID-19 crisis, and that has been surprising. The vendor has...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The thing that I like most about PatientKeeper is their willingness to be flexible. They customize...

Sep 2020
(0)
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Manager

Service and Support

PatientKeeper has kept all of their promises. We have a close relationship with them. We are very...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

If our request is time or resource intensive, it usually involves a fee. If the request is...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have to take a bit of time to understand the product, but the ease of use for the end users is...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor is very proactive. We have a pretty solid relationship, and we know our representative...

Sep 2020
(0)
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Manager

Relationship

I would give the vendor high marks for executive involvement. The vendor had a new CEO step in, and...

Sep 2020
(0)
 Thank you  Helpful

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Manager

Service and Support

The vendor’s folks do a good job. Our representative is very good and personable. Our representative...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have a very low volume of providers who use the handheld charge capture application. A lot of our...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor is getting much better at the upgrades. We get a mixed bag of feedback from our...

Sep 2020
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The vendor does a lot of things well. Overall, the people we deal with give us a collaborative...

Sep 2020
(0)
 Thank you  Helpful

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Analyst/Coordinator

Service and Support

The vendor communicated what they were working on with COVID-19 immediately. They kept up in...

Sep 2020
(0)
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CMIO

Future Outlook

We will use PatientKeeper Charge Capture for the foreseeable future. The solution is doing the job...

Sep 2020
(0)
 Thank you  Helpful

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CMIO

Relationship

For the most part, the vendor keeps all of their promises. There are some areas that are frustrating...

Sep 2020
(0)
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CMIO

Functionality and Upgrades

PatientKeeper’s upgrades are pretty solid. We are only using one module, and it isn't really...

Sep 2020
(0)
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CMIO

Interfacing and Integration

The system does well in supporting our integration goals. The vendor worked with us pretty well to...

Sep 2020
(0)
 Thank you  Helpful

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CMIO

Functionality and Upgrades

There are just some user interface issues with the system. With PatientKeeper Charge Capture, it is...

Sep 2020
(0)
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Manager

Service and Support

The vendor is very responsive, but the support is a little low level. I have not had a lot of...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The system is pretty successful and easy to use when everything works. A lot of things are outside...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Everyone has web accounts. When I was doing the training, that is how I presented it. A lot of...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would purchase the system again. It works very well, and it has been very successful for us. We...

Aug 2020
(0)
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Manager

Technology

The vendor is delivering new technology, but they do have another version that I am not sure we will...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's service people reach out to us, but we don’t really hear too much from the upper-level...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is stable and easy to use. It does what we need it to do.

Aug 2020
(0)
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Manager

Service and Support

The support for the product needs improvement. I feel like things come up that may affect our...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

If I were to purchase an EMR, I might try to have all of the services in one product. That really...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Over the long haul, the vendor has kept their promises. Things have changed in the last year. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we put an issue in front of the vendor, they are creative and put effort into resolving the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Overall, the product is great. Our end users love it. But in the last year, we have had a lot of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support varies widely. When we get full-on support, it is great. But sometimes, cases...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

We are pretty upset about some significant delays in solving a pretty significant problem. The...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

This hasn't been a good year for the vendor. In the past, they were better at anticipating our needs...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Overall, the product has been great. Our institution loves it. Nobody wants to get rid of the...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

PatientKeeper understands the competition that is out there. There are lots of other EMRs and charge...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am not sure whether the product is ready for all the functionality that PatientKeeper is pushing...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The new features aren't quite as functional as the basic product, which works very well. Sometimes...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

PatientKeeper tries to avoid charging us for every little thing. For a while, we were in a bit of a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is excellent. It works at the highest level and exactly as promoted. Our physicians love...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We can capture way more charges than when things were billed on paper, so I would rate the solution...

Apr 2020
(0)
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Manager

Future Outlook

The solution is being sunsetted because our organization suffers from the best-of-breed philosophy...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Despite what the end users think, the system is so easy to use. The end users are ridiculous. But...

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

Our client success manager is amazing and very responsive. PatientKeeper has a really solid team of...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

PatientKeeper has been a great partner. They are always forward thinking and are trying to keep in...

Mar 2020
(0)
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 or  to see details.

Manager

Future Outlook

The product is for sure a part of our long-term plans. I would like to tell the vendor to keep up...

Mar 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I can't say that PatientKeeper charges me for every little thing. They are fair. They charge us for...

Mar 2020
(0)
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Manager

Service and Support

PatientKeeper's support people aren't proactive. They are more reactive. Sometimes they don't find...

Mar 2020
(0)
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Manager

Other Observations & Comments

We are already moving toward improving interoperability with PatientKeeper. Our charges are...

Mar 2020
(0)
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