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PatientKeeper Charge Capture Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
PatientKeeper added a few leaders to the organization, and the leaders have been meeting with...
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VP/Other Executive
Service and Support
The vendor has been very supportive during the COVID-19 crisis. Our business model has been focused...
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VP/Other Executive
Functionality and Upgrades
Our end users find the system to be pretty intuitive and easy to use.
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VP/Other Executive
Implementation and Training
The vendor does a good job with their implementation services, but we also have an internal team...
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VP/Other Executive
Service and Support
PatientKeeper does a really good job with customer service and support. We have several things in...
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Analyst/Coordinator
Functionality and Upgrades
All of the testing, enhancements, and adjustments are going well. We have specific needs. We have a...
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Analyst/Coordinator
Functionality and Upgrades
I wish that the system had better auditing functionality. When a user setting was changed, we can't...
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Manager
Functionality and Upgrades
PatientKeeper could be more proactive when launching updates. PatientKeeper could test more...
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Manager
Service and Support
We don't hear from any of the executives at PatientKeeper unless there is a problem that we raise...
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Manager
Future Outlook
There aren't really any changes coming down the pike with PatientKeeper. In a year, the system is...
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Analyst/Coordinator
Functionality and Upgrades
At our organization, we have a million different applications, vendors, and other things like that....
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Analyst/Coordinator
Technology
PatientKeeper is delivering new technology. We just haven't taken the vendor up on that new...
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Analyst/Coordinator
Functionality and Upgrades
PatientKeeper has been enhancing the product. There are a lot of modules and things that we haven't...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Every time that we go to PatientKeeper with something, they usually can make it happen if we put...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to product quality, sometimes we experience slowness. Occasionally, those issues could...
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Analyst/Coordinator
Interfacing and Integration
In regard to COVID-19, PatientKeeper has been awesome. We have come to the vendor with integration...
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Analyst/Coordinator
Functionality and Upgrades
We do a lot of preparation and testing before we actually implement any upgrades. We identify issues...
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Analyst/Coordinator
Service and Support
We haven't had training in so long. When we first went live with the system, we had a couple of...
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Analyst/Coordinator
Interfacing and Integration
PatientKeeper's integration and interoperability are great. Those things save us.
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Analyst/Coordinator
Service and Support
The biggest difference between PatientKeeper and other vendors is the way PatientKeeper handles...
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Manager
Implementation and Training
We don't really need much training, but when we do need any, PatientKeeper is very available.
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Manager
ROI / Cost (care and feeding)
PatientKeeper has definitely given us some breaks with the charging. PatientKeeper has done things...
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Manager
Relationship
I would give the product's functionality a lower score, but I would add the caveat that...
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Manager
Functionality and Upgrades
In terms of what PatientKeeper could do better, there are some minor features that we are trying to...
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Manager
Implementation and Training
The quality of the implementation services we get from PatientKeeper is very high. PatientKeeper has...
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Manager
Relationship
We have had PatientKeeper's product for a while, and the vendor has been very good to us. I have no...
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Manager
Relationship
We recently got some changes into our system that have significantly improved the overall speed of...
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COO
Implementation and Training
The implementation took a long time, and that wasn’t great and was very frustrating. PatientKeeper...
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COO
Interfacing and Integration
The system is very closely integrated with our health system, but half of our doctors go to another...
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COO
Functionality and Upgrades
During our first year, we had some issues that took a while to figure out and fix. We still have a...
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COO
Functionality and Upgrades
Initially, the system was very confusing. When a patient got registered in our EMR, a visit would...
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COO
Functionality and Upgrades
The physicians in our health system have to select what location the patient is in, even if the...
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COO
Service and Support
PatientKeeper has continued to support us during the pandemic. If anything, the load on them went...
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Manager
Relationship
The vendor has reached out during the COVID-19 crisis, and that has been surprising. The vendor has...
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Manager
Service and Support
The thing that I like most about PatientKeeper is their willingness to be flexible. They customize...
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Manager
Service and Support
PatientKeeper has kept all of their promises. We have a close relationship with them. We are very...
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Manager
ROI / Cost (care and feeding)
If our request is time or resource intensive, it usually involves a fee. If the request is...
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Manager
Functionality and Upgrades
We have to take a bit of time to understand the product, but the ease of use for the end users is...
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Manager
Service and Support
The vendor is very proactive. We have a pretty solid relationship, and we know our representative...
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Manager
Relationship
I would give the vendor high marks for executive involvement. The vendor had a new CEO step in, and...
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Manager
Service and Support
The vendor’s folks do a good job. Our representative is very good and personable. Our representative...
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Analyst/Coordinator
Functionality and Upgrades
We have a very low volume of providers who use the handheld charge capture application. A lot of our...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is getting much better at the upgrades. We get a mixed bag of feedback from our...
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Analyst/Coordinator
Relationship
The vendor does a lot of things well. Overall, the people we deal with give us a collaborative...
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Analyst/Coordinator
Service and Support
The vendor communicated what they were working on with COVID-19 immediately. They kept up in...
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CMIO
Future Outlook
We will use PatientKeeper Charge Capture for the foreseeable future. The solution is doing the job...
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CMIO
Relationship
For the most part, the vendor keeps all of their promises. There are some areas that are frustrating...
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CMIO
Functionality and Upgrades
PatientKeeper’s upgrades are pretty solid. We are only using one module, and it isn't really...
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CMIO
Interfacing and Integration
The system does well in supporting our integration goals. The vendor worked with us pretty well to...
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CMIO
Functionality and Upgrades
There are just some user interface issues with the system. With PatientKeeper Charge Capture, it is...
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Manager
Service and Support
The vendor is very responsive, but the support is a little low level. I have not had a lot of...
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Manager
Functionality and Upgrades
The system is pretty successful and easy to use when everything works. A lot of things are outside...
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Manager
Functionality and Upgrades
Everyone has web accounts. When I was doing the training, that is how I presented it. A lot of...
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Manager
ROI / Cost (care and feeding)
I would purchase the system again. It works very well, and it has been very successful for us. We...
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Manager
Technology
The vendor is delivering new technology, but they do have another version that I am not sure we will...
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Manager
Relationship
The vendor's service people reach out to us, but we don’t really hear too much from the upper-level...
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Manager
Functionality and Upgrades
The product is stable and easy to use. It does what we need it to do.
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Manager
Service and Support
The support for the product needs improvement. I feel like things come up that may affect our...
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Analyst/Coordinator
Lessons Learned
If I were to purchase an EMR, I might try to have all of the services in one product. That really...
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Analyst/Coordinator
Relationship
Over the long haul, the vendor has kept their promises. Things have changed in the last year. The...
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Analyst/Coordinator
Service and Support
When we put an issue in front of the vendor, they are creative and put effort into resolving the...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product is great. Our end users love it. But in the last year, we have had a lot of...
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Analyst/Coordinator
Service and Support
The vendor's support varies widely. When we get full-on support, it is great. But sometimes, cases...
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Analyst/Coordinator
Relationship
We are pretty upset about some significant delays in solving a pretty significant problem. The...
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Analyst/Coordinator
Relationship
This hasn't been a good year for the vendor. In the past, they were better at anticipating our needs...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product has been great. Our institution loves it. Nobody wants to get rid of the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
PatientKeeper understands the competition that is out there. There are lots of other EMRs and charge...
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Analyst/Coordinator
Functionality and Upgrades
I am not sure whether the product is ready for all the functionality that PatientKeeper is pushing...
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Analyst/Coordinator
Functionality and Upgrades
The new features aren't quite as functional as the basic product, which works very well. Sometimes...
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VP/Other Executive
ROI / Cost (care and feeding)
PatientKeeper tries to avoid charging us for every little thing. For a while, we were in a bit of a...
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VP/Other Executive
Functionality and Upgrades
The product is excellent. It works at the highest level and exactly as promoted. Our physicians love...
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Manager
ROI / Cost (care and feeding)
We can capture way more charges than when things were billed on paper, so I would rate the solution...
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Manager
Future Outlook
The solution is being sunsetted because our organization suffers from the best-of-breed philosophy...
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Manager
Functionality and Upgrades
Despite what the end users think, the system is so easy to use. The end users are ridiculous. But...
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Manager
Relationship
Our client success manager is amazing and very responsive. PatientKeeper has a really solid team of...
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Manager
Service and Support
PatientKeeper has been a great partner. They are always forward thinking and are trying to keep in...
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Manager
Future Outlook
The product is for sure a part of our long-term plans. I would like to tell the vendor to keep up...
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Manager
ROI / Cost (care and feeding)
I can't say that PatientKeeper charges me for every little thing. They are fair. They charge us for...
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Manager
Service and Support
PatientKeeper's support people aren't proactive. They are more reactive. Sometimes they don't find...
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Manager
Other Observations & Comments
We are already moving toward improving interoperability with PatientKeeper. Our charges are...
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