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Access info about Mobile Charge Capture on your dashboard or bookmark under

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PatientKeeper Charge Capture Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

We have a really great, collaborative relationship with PatientKeeper. We love the people there, and...

Jun 2021
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Director

Sometimes, our EMR upgrades something without telling us, and then all of a sudden, something in...

Jun 2021
||
(0)
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Director

Our EMR vendor was going to show us their electronic charge capture tool, but they recommended that...

Jun 2021
||
(0)
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Director

PatientKeeper keeps their promises, but with technology, sometimes we don't know what we don't know...

Jun 2021
||
(0)
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Director

PatientKeeper has done the opposite of nickel-and-diming. They have been very supportive.

Jun 2021
||
(0)
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Director

New providers come in, and before we can get to training them, the providers tell us that they went...

Jun 2021
||
(0)
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Analyst/Coordinator

When we set up a new user, if we don’t copy an existing user’s access, it will not give that new...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Once in a while when we create a case by emailing PatientKeeper's customer support, a ticket is not...

Jun 2021
||
(0)
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Manager

PatientKeeper avoids charging for every little thing. They provided us with statements of works for...

Jun 2021
||
(0)
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Manager

I really like the group we work with from PatientKeeper, but we really struggled with a recent...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The user interface is very nice. Some of the functionality with our EMR is also very nice. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everybody from PatientKeeper, including those in support, integration, the executive team, and the...

Jun 2021
||
(0)
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Manager

PatientKeeper needs better synchronization between their USA support side and their India support...

Jun 2021
||
(0)
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Manager

PatientKeeper needs more resources. They have relied on a few subject matter experts too often. They...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The system is very intuitive and very easy for the end users if they take the time to navigate...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we need help, we can always depend on the customer support portal to have someone assigned to a...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

PatientKeeper is very open to our feedback, and they will often react to suggestions that we have...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

As time goes on, the doctors want things to update, and sometimes our current version of the system...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We work with a customer service manager, and they connect us with whomever we might need to work...

Jun 2021
||
(0)
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 or  to see details.

Manager

Unfortunately, PatientKeeper Charge Capture isn’t part of our long-term plans because we are moving...

Apr 2021
||
(0)
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 or  to see details.

Manager

PatientKeeper will reach out to us when they know that codes are going to change at the beginning of...

Apr 2021
||
(0)
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Manager

I like PatientKeeper Charge Capture because it saves us time, effort, and money.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PatientKeeper charges for upgrades. I don't like that. Not a lot of vendors that I have come in...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

I really like the new messaging. The system's mobile messaging is really great. That is something...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

Knowing about some of the newer things that PatientKeeper is coming out with, I can see my...

Apr 2021
||
(0)
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Director

I do not think the PatientKeeper enterprise system can ever be perfect. There are too many systems...

Apr 2021
||
(0)
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Director

We asked PatientKeeper to do something recently, and they could not do it. The request was rather...

Apr 2021
||
(0)
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Director

PatientKeeper is proactive. They monitor the service for us remotely and let us know when certain...

Apr 2021
||
(0)
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Director

The audience for the product is primarily physicians, and they can be particular. They learn the...

Apr 2021
||
(0)
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 or  to see details.

Director

I think that PatientKeeper's new enhancements are going to be easier to roll out than previous...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We feel like v.9.2 looks like previous upgrades, and we are waiting on a lot of fixes that are...

Mar 2021
||
(0)
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 or  to see details.

Director

PatientKeeper's solution is pretty easy to use. I have seen an improvement in the last few months in...

Mar 2021
||
(0)
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Director

The vendor has problems executing things that they say they can do when it comes to projects....

Mar 2021
||
(0)
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Director

Our account manager is really good about not nickel-and-diming us. That person has built a really...

Mar 2021
||
(0)
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VP/Other Executive

PatientKeeper added a few leaders to the organization, and the leaders have been meeting with...

Jan 2021
||
(0)
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VP/Other Executive

The vendor has been very supportive during the COVID-19 crisis. Our business model has been focused...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our end users find the system to be pretty intuitive and easy to use.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does a good job with their implementation services, but we also have an internal team...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PatientKeeper does a really good job with customer service and support. We have several things in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All of the testing, enhancements, and adjustments are going well. We have specific needs. We have a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish that the system had better auditing functionality. When a user setting was changed, we can't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientKeeper could be more proactive when launching updates. PatientKeeper could test more...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't hear from any of the executives at PatientKeeper unless there is a problem that we raise...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There aren't really any changes coming down the pike with PatientKeeper. In a year, the system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At our organization, we have a million different applications, vendors, and other things like that....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientKeeper is delivering new technology. We just haven't taken the vendor up on that new...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientKeeper has been enhancing the product. There are a lot of modules and things that we haven't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Every time that we go to PatientKeeper with something, they usually can make it happen if we put...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to product quality, sometimes we experience slowness. Occasionally, those issues could...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In regard to COVID-19, PatientKeeper has been awesome. We have come to the vendor with integration...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do a lot of preparation and testing before we actually implement any upgrades. We identify issues...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't had training in so long. When we first went live with the system, we had a couple of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientKeeper's integration and interoperability are great. Those things save us.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest difference between PatientKeeper and other vendors is the way PatientKeeper handles...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really need much training, but when we do need any, PatientKeeper is very available.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientKeeper has definitely given us some breaks with the charging. PatientKeeper has done things...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give the product's functionality a lower score, but I would add the caveat that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of what PatientKeeper could do better, there are some minor features that we are trying to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the implementation services we get from PatientKeeper is very high. PatientKeeper has...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had PatientKeeper's product for a while, and the vendor has been very good to us. I have no...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recently got some changes into our system that have significantly improved the overall speed of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The implementation took a long time, and that wasn’t great and was very frustrating. PatientKeeper...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The system is very closely integrated with our health system, but half of our doctors go to another...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

During our first year, we had some issues that took a while to figure out and fix. We still have a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Initially, the system was very confusing. When a patient got registered in our EMR, a visit would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The physicians in our health system have to select what location the patient is in, even if the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

PatientKeeper has continued to support us during the pandemic. If anything, the load on them went...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has reached out during the COVID-19 crisis, and that has been surprising. The vendor has...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The thing that I like most about PatientKeeper is their willingness to be flexible. They customize...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientKeeper has kept all of their promises. We have a close relationship with them. We are very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If our request is time or resource intensive, it usually involves a fee. If the request is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to take a bit of time to understand the product, but the ease of use for the end users is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very proactive. We have a pretty solid relationship, and we know our representative...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give the vendor high marks for executive involvement. The vendor had a new CEO step in, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s folks do a good job. Our representative is very good and personable. Our representative...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a very low volume of providers who use the handheld charge capture application. A lot of our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is getting much better at the upgrades. We get a mixed bag of feedback from our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does a lot of things well. Overall, the people we deal with give us a collaborative...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor communicated what they were working on with COVID-19 immediately. They kept up in...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We will use PatientKeeper Charge Capture for the foreseeable future. The solution is doing the job...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

For the most part, the vendor keeps all of their promises. There are some areas that are frustrating...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

PatientKeeper’s upgrades are pretty solid. We are only using one module, and it isn't really...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system does well in supporting our integration goals. The vendor worked with us pretty well to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are just some user interface issues with the system. With PatientKeeper Charge Capture, it is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very responsive, but the support is a little low level. I have not had a lot of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is pretty successful and easy to use when everything works. A lot of things are outside...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everyone has web accounts. When I was doing the training, that is how I presented it. A lot of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would purchase the system again. It works very well, and it has been very successful for us. We...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is delivering new technology, but they do have another version that I am not sure we will...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service people reach out to us, but we don’t really hear too much from the upper-level...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is stable and easy to use. It does what we need it to do.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support for the product needs improvement. I feel like things come up that may affect our...

Aug 2020
||
(0)
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 or  to see details.

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