PerfectServe
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Paul Hess
Senior Research Director
KLAS Senior Research Director - Paul Hess
 
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User Commentary

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Director

We may be moving away from PerfectServe's product, so we are looking at other products. Our EMR...

Jun 2022
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CMIO

PerfectServe blames us for not using the product the way it is supposed to be used. They make us...

Jun 2022
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CMIO

PerfectServe fills a niche, and their product is more comprehensive than Epic's, so we feel stuck...

Jun 2022
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CMIO

I don't know how many messages are being sent across PerfectServe's solution or whether we have...

Jun 2022
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CMIO

PerfectServe isn't the easiest app to use, and it should be easier to use. Providers have been very...

Jun 2022
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CMIO

I never hear from PerfectServe except when they are trying to sell us something.

Jun 2022
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Director

When we ask our PerfectServe representative questions or bring up barriers that we have experienced,...

Jun 2022
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Director

When we implemented PerfectServe, the training that the vendor gave us was very good.

Jun 2022
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Director

From an integration perspective, PerfectServe isn't very good. We sat in on a call about that, and...

Jun 2022
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Director

The solution is silent. That is nice. It also doesn't impose on our other systems or workflows. We...

Jun 2022
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Director

The vendor's support is great. From a customer-experience standpoint, PerfectServe's people are...

Jun 2022
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VP/Other Executive

PerfectServe didn't have a good implementation plan. They were very scattered and didn't mention...

Jun 2022
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VP/Other Executive

PerfectServe is supposed to be integrated with our EMR so that the nurses don't have to go to the...

Jun 2022
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VP/Other Executive

PerfectServe is unresponsive when it comes to the product. The system design is poor, and in terms...

Jun 2022
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VP/Other Executive

PerfectServe is very expensive, and I don't think it drives value.

Jun 2022
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VP/Other Executive

PerfectServe is not clear when they talk to us about our responsibilities for the product and what...

Jun 2022
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VP/Other Executive

When we call the vendor's service desk, there can be a 24-hour turnaround for even a callback. When...

Jun 2022
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CMO

The vendor's cost structure is transparent. The structure is per user, but we have residents that...

Jun 2022
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CMO

One advantage is that the solution is easy. There are many different easy ways for someone to get...

Jun 2022
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CMO

The system's scheduling piece is not really robust at all. We end up having either an inferior...

Jun 2022
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CMO

PerfectServe's system is a good product; it is robust and easy to use, and it has a lot of...

Jun 2022
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CMO

We are moving away from PerfectServe as soon as we can. We have moved to a third-party communication...

Jun 2022
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Manager

I would not buy PerfectServe's system again. PerfectServe and another vendor have a lot of...

May 2022
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Manager

We didn't contract the vendor for any ongoing training. We got a bunch of handouts that we can give...

May 2022
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Director

PerfectServe is super flexible and willing to dive into any possible integration that we suggest....

May 2022
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Director

The vendor is very proactive. They are unique because they are growing while territories are...

May 2022
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Director

The PerfectServe system is our first choice for communication with physicians, and we keep branching...

May 2022
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Director

We are holding the vendor back; they aren't holding us back. They have a lot of options that would...

May 2022
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Director

The outcomes of the product are good. We like the alerts and things like that. When we tell...

May 2022
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Director

One of the things that I like about PerfectServe is that they improve their core product and are...

May 2022
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Director

The product costs a hefty chunk of money every year, but I would defend PerfectServe for that. To...

May 2022
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Director

The only problem with PerfectServe is its name. When a doctor experiences an issue with the product,...

May 2022
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Physician

The training on the system was a disaster when we started. When we started using the product, we had...

May 2022
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Physician

The system is doing well in terms of meeting our integration and interoperability goals. We created...

May 2022
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Director

PerfectServe has great trainings in terms of tutorials and how to use the solution from an end user,...

Apr 2022
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Director

I don’t see anything that PerfectServe could improve on. The number-one outcome for us is that we...

Mar 2022
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Director

The PerfectServe system is working well. We recently embedded the PerfectServe system into our EMR....

Mar 2022
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Director

There are charges, but PerfectServe is pretty flexible with those charges. PerfectServe doesn't...

Mar 2022
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Director

I would recommend the PerfectServe system to others. It is not cheap, but for an organization that...

Mar 2022
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Director

There is not a lot of training involved. There are a lot of features in PerfectServe that are not...

Mar 2022
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Director

During the go-live period, there were a lot of things that didn't work as designed, so we had to...

Mar 2022
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Director

Internally, PerfectServe works really well. It has reduced the need for multiple pagers. We can send...

Mar 2022
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Director

PerfectServe has a vision, but they don't consistently deliver. There are some issues with the way...

Mar 2022
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Director

My recommendation of PerfectServe would depend on the type of complexity a friend is looking for. If...

Mar 2022
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VP/Other Executive

We are very satisfied with PerfectServe and have even expanded our use of it over the last year. The...

Mar 2022
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VP/Other Executive

The implementation team from PerfectServe has been consistent in the people we work with, and that...

Mar 2022
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VP/Other Executive

We have tried to avoid introducing another communication path, but our ambulatory sites feel like...

Mar 2022
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Manager

The system has a lot of good features, and it holds providers accountable. That is good, but the...

Mar 2022
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Manager

The vendor doesn't keep all of their promises. Years ago, they told us that they were going to make...

Mar 2022
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Manager

The best thing about working with PerfectServe is our direct contact. If that person were to leave...

Mar 2022
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Manager

Things are fine with PerfectServe. It would be nice if the system could integrate with Epic's...

Mar 2022
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Manager

I hope that my satisfaction with the vendor will go up in a year, but that depends on whether the...

Mar 2022
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Analyst/Coordinator

There are workarounds we have to use to get things to work in the PerfectServe system. It is not...

Mar 2022
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Analyst/Coordinator

There are things about the PerfectServe software that I wish I had known before. There are things...

Mar 2022
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Analyst/Coordinator

I still don’t understand how PerfectServe’s support works. When I try to use the online support...

Mar 2022
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Analyst/Coordinator

My PerfectServe representative is always really helpful. I know they get bombarded, but when I go to...

Mar 2022
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VP/Other Executive

PerfectServe is a good product for us. We implemented the product recently, and the implementation...

Mar 2022
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VP/Other Executive

An implementation we had was a success, but we went through at least two project lead changes at...

Mar 2022
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VP/Other Executive

The vendor could be a little more aggressive. That is tricky because most people don’t want a sales...

Mar 2022
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VP/Other Executive

We don’t need to be in constant communication with the vendor’s executives, but some visibility or...

Mar 2022
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VP/Other Executive

We have a very good support representative right now. That person is very responsive, very...

Mar 2022
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VP/Other Executive

We would like PerfectServe to incorporate as much integration as possible between their platform and...

Mar 2022
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VP/Other Executive

We are thinking of switching vendors, but there is some hesitancy because we have been with...

Mar 2022
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Manager

In the past, there was no ongoing training with PerfectServe. They made promises to come on-site and...

Feb 2022
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Manager

In the past, if we wanted a provider to set up an account, we had to fill out a spreadsheet...

Feb 2022
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Manager

We would like the on-site administrator for the product to have more access to the product because...

Feb 2022
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Manager

In the past, the PerfectServe system was not very user friendly, and PerfectServe's support was not...

Feb 2022
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VP/Other Executive

We regularly meet with PerfectServe where we talk about some of the strategic initiatives that we...

Feb 2022
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VP/Other Executive

We have integration with PerfectServe and our EMR. Our staff accesses PerfectServe from within our...

Feb 2022
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VP/Other Executive

We have talked a lot with PerfectServe about data and what data we can pull out to help improve who...

Feb 2022
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VP/Other Executive

The product is very intuitive. At the very beginning of the implementation, there was a lot of...

Feb 2022
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VP/Other Executive

PerfectServe lets us know when upgrades are happening. PerfectServe sends out release notes and...

Feb 2022
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VP/Other Executive

Sometimes, we call the PerfectServe support center, and we get a triage person who isn't very...

Feb 2022
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VP/Other Executive

PerfectServe is part of our long-term plans, but a lot of our physicians aren’t happy about that. We...

Feb 2022
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VP/Other Executive

I am neutral with PerfectServe's system. I am not dissatisfied but I am not satisfied either. The...

Feb 2022
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VP/Other Executive

PerfectServe delivers new functionality and communicates with us when they can’t do something. They...

Feb 2022
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VP/Other Executive

PerfectServe charges for every little thing. If we make our call schedule a little more challenging,...

Feb 2022
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VP/Other Executive

When there are upgrades, PerfectServe sends an email, and that is pretty much all they do....

Feb 2022
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VP/Other Executive

Even if I am the admin on the account, I can’t add anything to the system. I have to ask...

Feb 2022
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VP/Other Executive

PerfectServe's system doesn’t communicate with any of our other systems, so I don’t even know...

Feb 2022
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VP/Other Executive

When someone doesn’t have access to the system, it would be nice if we could just tell that person...

Feb 2022
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VP/Other Executive

I have never heard of any vision with PerfectServe. Their vision has never been communicated to us.

Feb 2022
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VP/Other Executive

The phone support from PerfectServe is not great, but the web support is a lot better. With phone...

Feb 2022
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VP/Other Executive

I wish PerfectServe would do a quarterly business review to explain what they are doing for us, show...

Feb 2022
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Nurse

PerfectServe has grown leaps and bounds in the time we have worked with them. They are a stellar...

Feb 2022
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Nurse

PerfectServe is a business. They have to make money, so I don't consider the things they do charge...

Feb 2022
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Nurse

When I teach classes on how to use PerfectServe, people sometimes get frustrated, but that is only...

Feb 2022
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Nurse

PerfectServe’s support people are always good, and they have great music when we are on hold. They...

Feb 2022
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Nurse

With PerfectServe, we have started to achieve some actual findings from a patient-healthcare...

Feb 2022
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VP/Other Executive

We are big fans of the PerfectServe technology. We have done a pretty strong implementation. We...

Feb 2022
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VP/Other Executive

PerfectServe’s quality is very good. To some extent, its biggest challenge has to do with the robust...

Feb 2022
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VP/Other Executive

The challenges that we are running into with PerfectServe have more to do with our use of the...

Feb 2022
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VP/Other Executive

Some of the tasks that we have had have certainly involved PerfectServe throwing resources at our...

Feb 2022
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VP/Other Executive

We have gotten good service from PerfectServe over the years. I used to get a lot of attention from...

Feb 2022
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Manager

We had good support during the setup. We only moved to PerfectServe because the hospital said...

Jan 2022
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Manager

When everything is set up and running, the system works pretty smoothly; there is no need for any...

Jan 2022
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Manager

We are making some big changes around the office. We are expanding and moving offices and updating...

Jan 2022
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VP/Other Executive

We use PerfectServe's after-hours program. We also use features that allow us to text and call...

Jan 2022
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VP/Other Executive

We want a product that is more up to date and interactive than PerfectServe is. There are some...

Jan 2022
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Manager

We have run into a couple of things. We thought we could create groups, but we are having some...

Jan 2022
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Manager

The biggest issue is physician buy-in on our side. We struggle with getting physicians to download...

Jan 2022
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Manager

PerfectServe comes through on whatever we need for our integration and interoperability goals....

Jan 2022
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Manager

PerfectServe proactively offered a lot of options during COVID-19, and they were willing to help...

Jan 2022
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Manager

The vendor’s service is very good. I am so impressed. PerfectServe is there for us, and they...

Jan 2022
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Manager

If I need to call the help line, I might have to wait on hold for a minute or two, but the support...

Jan 2022
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Manager

I like the response I get from the PerfectServe team when I have a problem. I email my go-to people...

Jan 2022
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Manager

We pushed through the go-live even though it was during COVID-19. We went through the virtual...

Jan 2022
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Manager

PerfectServe has been able to come through with everything on their work plan. They met all the...

Jan 2022
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Manager

The training modules are easy to follow, understand, and apply.

Jan 2022
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Manager

I really like PerfectServe. I like the service they provide and particularly like the 24/7 help...

Dec 2021
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Manager

It would be helpful if the user that is using PerfectServe's product could see the routing...

Dec 2021
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Manager

I have weekly calls with my representative at PerfectServe, and we can talk about problems that we...

Dec 2021
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Director

PerfectServe could always be better with their pricing. The solution is not cheap, but it is...

Dec 2021
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Director

The implementation team is outstanding. We rarely need any training, but when we first went live,...

Dec 2021
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Director

PerfectServe is a very good vendor. They are an excellent healthcare partner. They genuinely care...

Dec 2021
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Manager

PerfectServe's ease of use depends on the user's age level. Our younger staff members really...

Dec 2021
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Manager

We recently implemented several upgrades that have increased the functionality of PerfectServe. Our...

Dec 2021
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CMO

PerfectServe is geared toward nonemergent, routine processes, so it isn't good for acute...

Dec 2021
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CMO

There are a lot of holes and workarounds in PerfectServe. Everyone has to work around the system...

Dec 2021
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CMO

We have tried to work with the vendor to fill in the solution's gaps, but we have run into a wall....

Dec 2021
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CMO

Our problem is not with PerfectServe as a product. It is with our governance of PerfectServe. We...

Dec 2021
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CMO

PerfectServe tries to keep their promises, but they are slow to respond to us. They seem to be very...

Dec 2021
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CMO

The product doesn't work the way that we were told that it would work. It doesn't communicate with...

Dec 2021
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CMO

We need regular meetings with the vendor until we can get the solution fixed. We are now more...

Dec 2021
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Manager

We looked at several other systems that we thought could match what PerfectServe does with call...

Dec 2021
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Manager

PerfectServe is proactive, but they have had a lot of different project leaders over the years. The...

Dec 2021
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Manager

We wanted PerfectServe to help our physicians get more involved. Before, a lot of our staff members...

Dec 2021
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CIO

PerfectServe's software has some workflow capability for physicians' schedules and on-call...

Nov 2021
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CIO

PerfectServe doesn't have the integration that nurses want with our EMR.

Nov 2021
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CIO

Most of my work has been on the sales cycle side, and the salespeople have been good. PerfectServe...

Nov 2021
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CIO

I don't think there is a significant difference with the new version because it just facilitates...

Nov 2021
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Director

PerfectServe delivers on what they advertise. Their technical support and customer service have been...

Nov 2021
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Manager

Communication is something that everyone is looking at right now. We have the projects on the books,...

Nov 2021
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Manager

The vendor is very responsive and involved in taking care of things when they get a request. They...

Nov 2021
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Analyst/Coordinator

PerfectServe is the standard communication tool by definition. People are expected to use it when...

Oct 2021
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Analyst/Coordinator

Lately, we have seen some pretty cool things with integration. When a patient has a lab value that...

Oct 2021
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Analyst/Coordinator

I like the close relationship that I have with a couple of people at PerfectServe and the emphasis...

Oct 2021
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Analyst/Coordinator

PerfectServe has a lot of people who reach out and online resources, such as quick-start guides and...

Oct 2021
||
(0)
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Analyst/Coordinator

PerfectServe lacks a few functionalities that we wish we had. For example, we have some schedules...

Oct 2021
||
(0)
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Analyst/Coordinator

Some of our people feel like we pay a lot of money for PerfectServe. There was an up-front cost, and...

Oct 2021
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Analyst/Coordinator

PerfectServe's help desk is available 24/7. That has been huge for us; having them available to...

Oct 2021
||
(0)
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Director

We have had some integration issues with our scheduling system. So we input our schedule, and the...

Oct 2021
||
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Director

There is another secure communications system out there that has the ability for providers and care...

Oct 2021
||
(0)
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Director

Our overall experience with PerfectServe has been pretty good. They provide very good support in...

Oct 2021
||
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Director

There are potentially some opportunities around the product functionality. One of the key issues we...

Oct 2021
||
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Director

The vendor is working on functionality for the software to exist within the EMR itself, and I think...

Oct 2021
||
(0)
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Director

We have had some issues with the alerts not always firing when we get a text message. The vendor...

Oct 2021
||
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Director

PerfectServe calls to let us know when they need to shut things down to do upgrades. They always do...

Oct 2021
||
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Director

The vendor gives us the training we need. They have a lot of marketing things, and anytime I ask for...

Oct 2021
||
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Director

The product works as promoted. I always say that if a doctor comes in complaining about the system,...

Oct 2021
||
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Director

PerfectServe is on top of integration. A lot of people have apps on their phones and computers, but...

Oct 2021
||
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Director

When the vendor tells us that they are going to do something on the system, they do it. The vendor...

Oct 2021
||
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Director

The vendor's phone and web support are great. The first line of the call center is full of new...

Oct 2021
||
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Director

The executive involvement is really good. PerfectServe has an executive who regularly reaches out....

Oct 2021
||
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Director

When we have a project, the vendor works just as hard as we do. They do a good job of keeping an eye...

Oct 2021
||
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Director

Without a doubt, we have gotten our money’s worth. I can’t even imagine what our workload would be...

Oct 2021
||
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Director

If PerfectServe ever has a customer on the fence about buying the product, I am more than happy to...

Oct 2021
||
(0)
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Director

Overall, this product is an excellent communication system. It started as a way for nurses to...

Oct 2021
||
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Director

All vendors communicate, but PerfectServe goes above and beyond. They communicate very well. If a...

Oct 2021
||
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Physician

Last year, I would have said I would not buy PerfectServe again, but this year, I would say I would....

Sep 2021
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(0)
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Physician

The texting functionality with PerfectServe is quick. The time stamps are accurate, and the vendor's...

Sep 2021
||
(0)
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Physician

There is a continued delay when I use secure calling in PerfectServe. For example, the system is...

Sep 2021
||
(0)
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Analyst/Coordinator

PerfectServe has some glitches, but overall, it works. In the software, we can either set up...

Aug 2021
||
(0)
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Analyst/Coordinator

We have physicians who think PerfectServe was a good addition and physicians who find it to be...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor's customer service is great. The people on the other end of the 1-800 number are great....

Aug 2021
||
(0)
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Director

We have never really fully committed to PerfectServe. Because of that, we don't have some of the...

Aug 2021
||
(0)
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Director

PerfectServe isn't quite as good as they used to be with implementation services. Our most recent...

Aug 2021
||
(0)
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Director

The product’s biggest strength is that it is effectively tying our medical staff together. The...

Aug 2021
||
(0)
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Director

I would like the vendor to work on the scheduling interface. It is not easy to read. As the...

Aug 2021
||
(0)
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Manager

The solution isn't cheap, but I would still give it the highest rating for giving us our money's worth....

Aug 2021
||
(0)
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Manager

In our most recent implementation, the main feature that we were interested in gaining was two-way...

Aug 2021
||
(0)
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Manager

I would like to have some way of incorporating things into the solution a little bit better for...

Aug 2021
||
(0)
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Manager

The vendor is pretty good about keeping us informed about the things that they are doing. They are...

Aug 2021
||
(0)
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Manager

It is rare that we receive communication from the vendor's executive level. I would expect to see...

Aug 2021
||
(0)
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VP/Other Executive

The vendor has been really proactive in reaching out to us about features that they know we were...

Jul 2021
||
(0)
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VP/Other Executive

We like PerfectServe. The biggest result has been the ability to manage the call schedule on the fly...

Jul 2021
||
(0)
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VP/Other Executive

PerfectServe's solution can be integrated in Epic's software, and we can launch it from a...

Jul 2021
||
(0)
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VP/Other Executive

If we are sending a secure message to another provider, we can do a long message because it can be...

Jul 2021
||
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