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PerfectServe
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Paul Hess
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User Commentary

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Analyst/Coordinator

Implementation and Training

PerfectServe has recently instituted admin sessions for PerfectServe support staff. There is only so...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are occasions when the PerfectServe solution has limitations, specifically with the reporting...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

There is some interfacing between the PerfectServe solution and our EMR. I can't think of any other...

Mar 2023
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Analyst/Coordinator

Lessons Learned

When we look up the PerfectServe practitioner application online, the rating is really low. I think...

Mar 2023
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Analyst/Coordinator

Relationship

The executive involvement is amazing with this vendor. Those above the consultants we work with have...

Mar 2023
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Analyst/Coordinator

Sales and Contracting

PerfectServe does charge for certain things, but those things are generally bigger-build items. We...

Mar 2023
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Analyst/Coordinator

Lessons Learned

I would recommend PerfectServe to a peer with some advice. Advice is one of the things that I don't...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

I would like to see a little more flexibility with the admin console, which is called CSP. I would...

Mar 2023
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Analyst/Coordinator

Relationship

When we went live with the PerfectServe solution, there were some lessons we certainly learned. The...

Mar 2023
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Analyst/Coordinator

Service and Support

I usually call PerfectServe’s support phone line. For the most part, the support staff is really...

Mar 2023
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Analyst/Coordinator

Service and Support

We had a major issue with PerfectServe. I think things are going to be resolved now, but the vendor...

Mar 2023
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Analyst/Coordinator

Relationship

I am ready to leave the 24/7 part of the product because the vendor isn't solving a problem we have....

Mar 2023
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Analyst/Coordinator

Service and Support

Since our hospitals went live, the quality of our support has gone down. We have been assigned...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor's tracking portal is a little challenging to navigate, and it is a little dumb. It only...

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

The product has integrated really well with our EMR, so PerfectServe gets points for that.

Mar 2023
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Manager

Service and Support

If a provider says they didn't get a call or a text, we can track that information through a report....

Mar 2023
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Manager

Interfacing and Integration

The nice thing about PerfectServe is the integration with our EMR. It is nice that if we add...

Mar 2023
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Manager

Service and Support

When we have reached out for help, the vendor has been very helpful. We meet regularly with...

Mar 2023
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Nurse

Technology

Generally, PerfectServe is really responsive when we have a problem, but not all the time. They are...

Feb 2023
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Nurse

Interfacing and Integration

The problem that we have with PerfectServe is that they don't integrate their system with anybody...

Feb 2023
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Nurse

Other Observations & Comments

PerfectServe does not provide training. But we can train people on how to use the product.

Feb 2023
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Nurse

Functionality and Upgrades

The physicians’ scheduling interface is not great. It is not as user friendly as the physicians...

Feb 2023
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Nurse

Service and Support

The customer support is really good. PerfectServe does really well with that.

Feb 2023
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Nurse

Other Observations & Comments

If something is within the narrow scope of what the PerfectServe system is already set up to do,...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

The process for making changes in PerfectServe is so archaic. It is so challenging. The product is...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe keeps their promises, but there are a lot of limitations. The vendor doesn't really...

Feb 2023
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VP/Other Executive

Relationship

I have tried to give PerfectServe many opportunities over the past few years, especially while we...

Feb 2023
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Director

Service and Support

PerfectServe is working well for our hospital system. We have regular meetings with our consultant...

Feb 2023
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Director

Implementation and Training

The rollout with PerfectServe went well. We commend the vendor for what they did because the...

Feb 2023
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Director

Relationship

Our relationship with the vendor was strengthened because the vendor showed that they cared about...

Feb 2023
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VP/Other Executive

Technology

There are a lot of pain points, so PerfectServe may not be a long-term solution. From a technology...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe's billing is never correct, so we are always overpaying, and trying to get a credit...

Feb 2023
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Director

Interfacing and Integration

PerfectServe is not integrated with our EMR. Some practices integrate PerfectServe with their call schedules....

Feb 2023
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Director

Functionality and Upgrades

We have the ability to run a dashboard report with PerfectServe, and we use the product a lot....

Feb 2023
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Director

Relationship

In the beginning, there were some things PerfectServe told us they would do that they ended up not doing....

Feb 2023
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VP/Other Executive

Technology

We are having our scheduling software integrate with PerfectServe because I don't trust...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe is a good partner. They listen to the feedback and input that we have.

Jan 2023
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VP/Other Executive

Other Observations & Comments

The product is very complex, and we are not sure whether that is a blessing or a curse. The...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The vendor tries to make changes that they believe would be helpful for their clients. However, the...

Jan 2023
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We initially engaged with PerfectServe because we were focused on on-call escalation and on-call...

Jan 2023
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VP/Other Executive

Service and Support

We would like to see more communication transparency around all the issues that are brought forward....

Jan 2023
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VP/Other Executive

Service and Support

There have been some specific features and functions that we have asked for that PerfectServe has...

Jan 2023
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VP/Other Executive

Service and Support

The troubleshooting process for PerfectServe is cumbersome and difficult. We have had providers...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Secure messages in PerfectServe have to be started by a nurse in order for a physician to respond....

Jan 2023
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Manager

Functionality and Upgrades

The only thing that I have an issue with in PerfectServe is that I can't transfer calls through the...

Jan 2023
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Manager

Relationship

I would say that my satisfaction would grow 12 months from now if the vendor did some different...

Jan 2023
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Manager

Service and Support

When I need support from the vendor, I usually deal with one person, and they are amazing. I don't...

Jan 2023
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Manager

Interfacing and Integration

PerfectServe integrates somewhat with the rest of our system, but the actual function for messaging...

Jan 2023
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Manager

Technology

PerfectServe hasn't really done anything new. The vendor has been able to meet a few of our needs,...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Some of the challenges that we have identified have to do with unavailable settings. The feedback we...

Jan 2023
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VP/Other Executive

Relationship

I would love to see more of what other people using PerfectServe have developed that is safe. That...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Our adoption of PerfectServe has been spotty. We have some service lines that live and breathe by...

Jan 2023
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VP/Other Executive

Implementation and Training

PerfectServe doesn't have a good justification for their choices. They want every single person to...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Outside of the vendor's road map, there is specific functionality within the existing applications...

Jan 2023
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VP/Other Executive

Service and Support

We have very little visibility into PerfectServe’s support, and we don't know what the trends and...

Jan 2023
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VP/Other Executive

Relationship

We have started to meet with PerfectServe’s executives. We meet regularly with them to try to push...

Jan 2023
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VP/Other Executive

Implementation and Training

The document PerfectServe gave us for the implementation was somewhat nondescript. When we filled it...

Jan 2023
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Director

Functionality and Upgrades

There is one key function piece that we need, and it is not on PerfectServe’s road map. They are now...

Jan 2023
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Director

Technology

The dynamic routing PerfectServe is capable of doing definitely meets our needs. PerfectServe is new...

Jan 2023
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Director

Implementation and Training

PerfectServe’s initial training is fine. There is not a lot of vendor involvement in the ongoing...

Jan 2023
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Director

Lessons Learned

Epic has its own communication platform, but that only goes so far. PerfectServe picks up the slack...

Jan 2023
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Director

Functionality and Upgrades

PerfectServe is like an iPhone. It is incredibly intuitive. The user can only click one place. The...

Jan 2023
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Manager

Service and Support

We love how easy the product is to navigate and how easy it is to get ahold of the vendor’s support...

Dec 2022
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VP/Other Executive

Interfacing and Integration

If PerfectServe could forge some meaningful connections with our EMR vendor, even though that is...

Dec 2022
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VP/Other Executive

Service and Support

PerfectServe’s executives are very responsive to any service needs that we have. And in terms of...

Dec 2022
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VP/Other Executive

Relationship

I really like our PerfectServe account representative, but this person can be a little too laid...

Dec 2022
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VP/Other Executive

Relationship

I would recommend that PerfectServe have more proactive engagement with our leadership team. With...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The PerfectServe solution routes calls depending on a physician’s preferences of how and when they...

Dec 2022
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Physician

Other Observations & Comments

We are not utilizing all of PerfectServe’s tools to the best of our abilities. We are using...

Dec 2022
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Physician

Service and Support

PerfectServe’s customer service team is excellent and engaged. The vendor listens to feedback for...

Dec 2022
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Physician

Functionality and Upgrades

When the product went live, it was very immature and had a lot of problems. In terms of...

Dec 2022
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Physician

Functionality and Upgrades

Our organization’s call services are very diverse, and PerfectServe helps us put a square peg into a...

Dec 2022
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Physician

Interfacing and Integration

I would buy PerfectServe again. But if I had a choice between PerfectServe and our EHR vendor's...

Dec 2022
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Manager

Relationship

The vendor is very engaged, and they always have been. Their people are very responsive, and the...

Nov 2022
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Manager

Functionality and Upgrades

The vendor offers some great customization options for the system. While we don't get dynamic...

Nov 2022
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Manager

Service and Support

I like how engaged our assigned PerfectServe support people are. All of those people are really...

Nov 2022
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Director

Functionality and Upgrades

At one point, PerfectServe released a horrible update to their mobile app, which is the vendor's...

Oct 2022
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Director

Implementation and Training

PerfectServe’s initial implementation was stellar. The people that the vendor brought on-site were...

Oct 2022
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Director

Service and Support

Our account advisor and the tech support team that is assigned to us are great. They know the...

Oct 2022
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Director

Relationship

The vendor’s executives were engaged when we were having problems, but they prevented us from...

Oct 2022
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Director

Other Observations & Comments

When it works, the product is great. It is like a car. A car is wonderful when it works and gets me...

Oct 2022
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Director

Functionality and Upgrades

I would recommend the product. I would be very honest with peers, and I would tell them that the...

Oct 2022
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Manager

Relationship

PerfectServe is always looking for ways to improve what we have, and they do what they say they...

Oct 2022
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CMIO

Sales and Contracting

PerfectServe tries to upsell us on other modules, and during the negotiation, their quotes were off....

Oct 2022
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CMIO

Future Outlook

What the vendor has forecasted for future development doesn’t look good. We are abandoning the...

Oct 2022
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VP/Other Executive

Relationship

I meet with PerfectServe's executives regularly, and we can meet even more often if needed.

Sep 2022
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VP/Other Executive

Relationship

Our relationship with PerfectServe is great. I have a tight alignment with their executive team....

Sep 2022
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VP/Other Executive

Service and Support

PerfectServe’s service is improving. They put in a new process, and I believe they can and will...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe still has so many bugs and kinks in their software that PerfectServe’s competitors do...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe's application leaves a lot to be desired compared to competitors' applications as far...

Sep 2022
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CMIO

Technology

PerfectServe uses what they call patient-centered routing, which very intelligently sends the...

Sep 2022
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CMIO

Functionality and Upgrades

We do have some providers that use some of PerfectServe’s partner applications, and those products...

Sep 2022
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Nurse

Interfacing and Integration

We have got the product embedded into our EMR, and the product has been working as designed.

Aug 2022
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Nurse

Other Observations & Comments

We are looking at some improved workflows that would help us get consults and critical values to the...

Aug 2022
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Nurse

ROI / Cost

A lot of our communication is so much faster with PerfectServe than without it. Having the solution...

Aug 2022
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Nurse

Relationship

We meet regularly with the vendor and are able to bring up or track any issues that we are working...

Aug 2022
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Manager

Implementation and Training

PerfectServe does a good job with implementations. Our implementation experience was slow moving in...

Aug 2022
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Manager

Functionality and Upgrades

We use the application for provider-to-provider communication, and it is straightforward and easy to...

Aug 2022
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Manager

Service and Support

PerfectServe does a good job of sending us notifications for system downtime related to upgrades....

Aug 2022
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Director

Interfacing and Integration

A challenge that we have encountered is the integration of the PerfectServe product with our EMR. We...

Aug 2022
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Director

Relationship

The vendor is pretty good about following through, but sometimes the follow-through takes a little...

Aug 2022
||
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Director

Functionality and Upgrades

One strength of PerfectServe's solution is that the product allows us to be able to reach whoever is...

Aug 2022
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Director

Lessons Learned

If we had to implement the PerfectServe product all over again, a key thing we have learned is to...

Aug 2022
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Director

Functionality and Upgrades

PerfectServe is a very closed system, so we can't use it for telehealth visits even though it is a...

Aug 2022
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Manager

Other Observations & Comments

Prior to installing the scheduling module, we didn't have a lot of issues with PerfectServe. We...

Jul 2022
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Analyst/Coordinator

Service and Support

PerfectServe's communication is great. We throw a lot of things that are difficult at PerfectServe....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

For new users, the idea of the PerfectServe system takes a little time to grasp. For example,...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

By integrating the PerfectServe system with our EMR, we have been able to automate our critical lab...

Jul 2022
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CMIO

Relationship

We work quite closely with the vendor. I know them quite well, and I appreciate all that they do....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

Things are going really well with PerfectServe. There was a period where we were taking on a lot and...

Jul 2022
||
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Analyst/Coordinator

Service and Support

PerfectServe’s help desk tends to have a 50/50 split in terms of good and bad support. Sometimes, we...

Jul 2022
||
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We use the PerfectServe system because, under our umbrella of operational excellence, we can improve...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the recent improvements and innovations that PerfectServe made are big steps in the right...

Jul 2022
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CMIO

Future Outlook

PerfectServe's platform is incredibly powerful, but it is also incredibly complicated. The...

Jul 2022
||
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CMIO

Functionality and Upgrades

Sadly, we don’t use the PerfectServe solution in the OR. I would like to, but there are some big...

Jul 2022
||
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CMIO

Functionality and Upgrades

The PerfectServe system is used within the ED for external communication; the ED people use the...

Jul 2022
||
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CMIO

Interfacing and Integration

We have secure calls integrated with the PerfectServe system, but they aren't directly integrated...

Jul 2022
||
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CMIO

Other Observations & Comments

We don't have a centralized physician call center. We have the hospital switchboard, which is a...

Jul 2022
||
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Director

Service and Support

PerfectServe has good support. The system is cloud based, and it is meeting our communications...

Jul 2022
||
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Director

Other Observations & Comments

We may be moving away from PerfectServe's product, so we are looking at other products. Our EMR...

Jun 2022
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CMIO

Relationship

PerfectServe blames us for not using the product the way it is supposed to be used. They make us...

Jun 2022
||
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CMIO

Other Observations & Comments

PerfectServe fills a niche, and their product is more comprehensive than Epic's, so we feel stuck...

Jun 2022
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(0)
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 or  to see details.

CMIO

ROI / Cost

I don't know how many messages are being sent across PerfectServe's solution or whether we have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

PerfectServe isn't the easiest app to use, and it should be easier to use. Providers have been very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I never hear from PerfectServe except when they are trying to sell us something.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we ask our PerfectServe representative questions or bring up barriers that we have experienced,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we implemented PerfectServe, the training that the vendor gave us was very good.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

From an integration perspective, PerfectServe isn't very good. We sat in on a call about that, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The solution is silent. That is nice. It also doesn't impose on our other systems or workflows. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's support is great. From a customer-experience standpoint, PerfectServe's people are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

PerfectServe didn't have a good implementation plan. They were very scattered and didn't mention...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

PerfectServe is supposed to be integrated with our EMR so that the nurses don't have to go to the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

PerfectServe is unresponsive when it comes to the product. The system design is poor, and in terms...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

PerfectServe is very expensive, and I don't think it drives value.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PerfectServe is not clear when they talk to us about our responsibilities for the product and what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

When we call the vendor's service desk, there can be a 24-hour turnaround for even a callback. When...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost

The vendor's cost structure is transparent. The structure is per user, but we have residents that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Technology

One advantage is that the solution is easy. There are many different easy ways for someone to get...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

The system's scheduling piece is not really robust at all. We end up having either an inferior...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

PerfectServe's system is a good product; it is robust and easy to use, and it has a lot of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Future Outlook

We are moving away from PerfectServe as soon as we can. We have moved to a third-party communication...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would not buy PerfectServe's system again. PerfectServe and another vendor have a lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We didn't contract the vendor for any ongoing training. We got a bunch of handouts that we can give...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PerfectServe is super flexible and willing to dive into any possible integration that we suggest....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is very proactive. They are unique because they are growing while territories are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The PerfectServe system is our first choice for communication with physicians, and we keep branching...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are holding the vendor back; they aren't holding us back. They have a lot of options that would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The outcomes of the product are good. We like the alerts and things like that. When we tell...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the things that I like about PerfectServe is that they improve their core product and are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The product costs a hefty chunk of money every year, but I would defend PerfectServe for that. To...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The only problem with PerfectServe is its name. When a doctor experiences an issue with the product,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The training on the system was a disaster when we started. When we started using the product, we had...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The system is doing well in terms of meeting our integration and interoperability goals. We created...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

PerfectServe has great trainings in terms of tutorials and how to use the solution from an end user,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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