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PerfectServe Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
We have a team that meets with PerfectServe regularly. They are a good learning organization. I like...
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VP/Other Executive
We got sticker shock when we got the bill, but PerfectServe's system is worth what we are paying....
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VP/Other Executive
We like the terms that PerfectServe gave us in our contract. They were very fair. We negotiated well....
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VP/Other Executive
We have had a lot of growing pains to get to our current state with PerfectServe's system. If...
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VP/Other Executive
The great challenges for this tool are hinged on physician adoption. It makes a difference whether...
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VP/Other Executive
I think we will be in a better place with PerfectServe's system in a year. We haven't implemented...
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VP/Other Executive
The reporting in PerfectServe's system is still a challenge. We are really trying to get good...
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VP/Other Executive
I would recommend PerfectServe. They have a really good solution, and PerfectServe is here to stay....
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Director
We had some issues after going live with PerfectServe, but the vendor was back on-site with all...
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Director
In term of technology, PerfectServe has it all. The problem is that we can't absorb it all. The...
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Director
PerfectServe's support is great because of how responsive their people are. They are on top of...
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Director
PerfectServe is easy for our end users to use. The vendor makes tweaks to the system, but we aren't...
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Director
PerfectServe could improve their consultants’ explanations. Their consultants are supposed to answer...
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Nurse
There are still a few things we need to work on with PerfectServe. Over the years, I have told them...
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Nurse
I like the systems dynamic intelligence routing to get to the right provider at the right time. The...
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Nurse
The integration between PerfectServe's system and our EMR has been a very good thing. PerfectServe...
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Nurse
We are regularly engaged with PerfectServe, and we can reach out anytime we want. Our connection...
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CIO
Our end users like PerfectServe. When we have a patient come in, the solution will alert that...
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CIO
The vendor's service has been very good and stable. Occasionally, we will have times where we can't...
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CIO
PerfectServe is pretty perfect. We have had this solution for years. It works well enough that I...
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Physician
We are able to access metrics for how quickly a patient can get admitted from the door and go...
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Physician
There are components of PerfectServe we are working on making even better. We are very satisfied,...
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Physician
PerfectServe has saved us a lot of administrative time and has helped us to increase communication....
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Physician
Once PerfectServe finishes their implementations, they offer a seminar every so often through the...
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Physician
There are certain things that we aren’t getting as quickly as we would like. But PerfectServe is...
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Manager
The vendor's support is not perfect, but it is very good. The biggest issue is how long we have to...
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Manager
PerfectServe is not fast. Finding on-call providers is not easy because of the way the system is set...
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Manager
The vendor has been a good partner. I don't have anything negative to say. They are very available,...
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Manager
For the most part, everybody seems to like PerfectServe. I don't really talk to people about it...
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Manager
In terms of upgrading things or doing any kind of additional services, the vendor is quick to...
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Manager
We don't have any plans to change how we have the solution structured right now. We are actually...
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Manager
We have never had anybody from the vendor proactively reach out to us about new products to see...
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Manager
The solution is an easy way for our providers to be contacted without using a regular cell phone or...
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Nurse
PerfectServe's solution is one of my favorite plans. We have a number of alerts that we use in the...
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CMIO
The vendor's phone and web support are still good but not as good as they used to be. The vendor...
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CMIO
The vendor does well with keeping up their product. They listen to us when we ask for new features....
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CMIO
The vendor executives are very engaged. There is a bunch of work we are trying to do with the...
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CMIO
The vendor needs to work on being more proactive in identifying when their system is not optimally...
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VP/Other Executive
There have been a lot of changes related to bringing the solution outside of the acute care space...
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VP/Other Executive
There are different modules within the system, and the vendor charges for each one. We didn't...
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VP/Other Executive
We have done some things around the integration of our EMR so that nurses and physicians can stay...
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VP/Other Executive
We have complex on-call trees, and the PerfectServe system manages them. The system is very...
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VP/Other Executive
We have had some challenges with phone support and internal communication between different...
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VP/Other Executive
PerfectServe is very much involved. They meet with the team regularly. They are very engaging. I...
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VP/Other Executive
We are looking at providing a lot more integration to our clinicians. At some point, there will be...
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Manager
Up until recently, PerfectServe did not charge for every little thing. Now, I feel like they are...
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Manager
PerfectServe rolls out changes, and the vendor sometimes isn't clear in their communication about...
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Manager
One of the biggest issues we have had is identifying when there are gaps in coverage. Obviously, if...
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Manager
PerfectServe listens. When there is something we need, they are willing participants at the table to...
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Manager
Our physicians sometimes complain, but things have gotten better because we changed the model so...
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Manager
One thing that I note about PerfectServe that I really don’t see with many other vendors is they are...
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VP/Other Executive
Support is probably where PerfectServe lacks a little. We had a physician reach out to PerfectServe...
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VP/Other Executive
My best advice for the PerfectServe leadership would be to figure out how to make a tool that has...
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CMIO
I like how customizable the system is. We have the ability to make it work and flow the way we like....
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CMIO
The folks at PerfectServe are very good to work with. They address and resolve all of our concerns...
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Manager
The vendor is continually engaging with us. We have regular meetings with the vendor, and they...
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VP/Other Executive
Whether we will keep PerfectServe is under debate pretty much every few months. We have another...
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VP/Other Executive
When our contract was up a while ago, we had to make the decision to keep PerfectServe. We signed a...
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VP/Other Executive
The vendor keeps their promises, but sometimes the timeline isn't quite as rapid as they promised....
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VP/Other Executive
We had to do some training virtually because PerfectServe couldn't come onsite because of COVID-19....
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VP/Other Executive
PerfectServe is a point-and-click application, and that is great for ease of use. It is intuitive....
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VP/Other Executive
The only thing I would like to see PerfectServe do is add telehealth features to their programming...
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VP/Other Executive
The vendor is doing very well at maintaining accessibility to the application. They don't say a lot...
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CMO
While the system requires secure communications in order to do business, the system isn't actually...
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CMO
PerfectServe's ability to keep promises depends on our contract. As we have developed a more solid...
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CMO
When I first considered PerfectServe, I rejected the solution because of the pricing, which is based...
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CMO
The system highly depends on being appropriately set up. In almost every case where we have a...
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CMO
PerfectServe doesn't miss an opportunity to stay in touch with us. I don't know how they divide...
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CMO
We brought in PerfectServe because we had a lot of issues that I felt like they could help us with....
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CMO
PerfectServe has been very proactive in reaching out to us and talking about our needs. They also...
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Analyst/Coordinator
PerfectServe doesn't really fit in perfectly with the way our system is set up. There is a recurring...
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Analyst/Coordinator
We were told that there would be a way to submit online tickets when we first signed up. Getting...
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Analyst/Coordinator
The vendor has updated the system so that we can do everything online now, and that has been helpful....
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VP/Other Executive
PerfectServe probably has more one-offs as of late that they charge for. In general, the product is...
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VP/Other Executive
In a perfect setting and perfect world, PerfectServe can produce great workflows. We are a complex...
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VP/Other Executive
The ease of real-time communication between nurses and physicians has been great. The communication...
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CMO
PerfectServe has been a great partner. I have been really impressed with the build team at our...
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CMO
PerfectServe does a good job of defining what is in and out of scope. And with things that are out...
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Manager
Our doctors really like PerfectServe. They haven't had any complaints at all. The implementation was...
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Manager
Our organization doesn't have any issues with PerfectServe. I don't see anything coming in the...
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Manager
PerfectServe is very responsive and good. I feel bad for them because they keep asking us to talk to...
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Manager
PerfectServe is absolutely necessary. If the system went down, people would be lost. They use the...
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Manager
In general, the upgrades have been pretty flawless. PerfectServe is good at what they do, and we...
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Manager
PerfectServe has purchased a lot of tools, and there is a lot of functionality that they offer that...
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Manager
We have had our executives meet with PerfectServe, and the vendor has requested our feedback. They...
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Manager
There is a huge ROI with PerfectServe. Their system is expensive, but so many messages are going...
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Manager
PerfectServe has gone through a lot of transformations. They are in a much better place now, but...
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Manager
When we implemented PerfectServe's system, it was a huge win, but we had to purchase a second...
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Manager
PerfectServe is very pricy because they have a different support model. They build all our...
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Physician
PerfectServe has some connectivity issues. It seems to not be as streamlined as some other messaging...
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Physician
When implementing PerfectServe or upgrading it, it is difficult to actually get something done....
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Physician
Our application specialist from PerfectServe has been unbelievable. That person has been great. That...
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Physician
Working with our PerfectServe liaison is sometimes a little frustrating. That person sometimes takes...
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Physician
The initial training from PerfectServe was pretty good when we started. It didn’t take me very long...
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Physician
PerfectServe is a very powerful communication device. The nursing staff is able to get ahold of the...
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COO
PerfectServe's system is our standard. Our enterprise system isn't at the same point that...
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COO
I regularly touch base with the PerfectServe CEO. PerfectServe has done some pretty creative things...
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COO
We feel very comfortable with the solution and the vendor. PerfectServe went through a bumpy four...
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Director
We like that our nurses can now call one number, and if the physician has gone off service, the...
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Director
From our standpoint, when we go live at a new site, PerfectServe doesn’t really play a role. The...
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Manager
PerfectServe is doing very well for us. They suit our needs. Their help center is number one in our...
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Manager
Lately, I have been really impressed with PerfectServe’s ability to stay true to what is up and...
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Manager
Even though the vendor's name is PerfectServe, nothing is perfect. But by and large, the feedback I...
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Manager
PerfectServe is really good at reaching out. I have a direct line to a person who I can email or...
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Manager
I wish I could see the back-end routing configurations in PerfectServe. Sometimes I call the help...
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Manager
One of our doctors loves the system because it is convenient and easy to navigate through....
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CMIO
The things that PerfectServe sends us for training are useful. I don’t think we have had to request...
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CMIO
PerfectServe could improve the speed of app loading.
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CMIO
I am very impressed with all of PerfectServe’s support. PerfectServe’s support is very prompt. They...
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CMIO
PerfectServe's system is pretty good for getting our money’s worth. If someone asked me about it, I...
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Director
We are decreasing our use of the PerfectServe system. We have what I would consider the vendor's...
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Director
The quality of the PerfectServe system is pretty high. Everyone is really happy with the system.
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Director
The fact that PerfectServe started off as a provider-focused application and not a nursing-focused...
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Director
I have regular meetings with one of the PerfectServe leaders. I am working at the highest level of...
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Director
PerfectServe is very expensive. We should be getting more from them based on what we pay.
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Director
I would recommend PerfectServe. They have a lot of potential; they just have to realize that...
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Director
PerfectServe is very responsive. If there is a glitch, the vendor fixes it. However, the system...
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Manager
PerfectServe’s support is excellent. I have dealt with a lot of vendors, and PerfectServe is one of...
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Manager
PerfectServe had some issue with a data center a while ago, and the issue was pretty disruptive....
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Manager
The design and layout are sleek. The system is very simple. It is clean, and it works all the time.
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Manager
PerfectServe is a small company. They don’t have the level of integration that would be good. I know...
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Manager
PerfectServe is not part of our long-term plans. I am a little disappointed. PerfectServe has been...
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CMIO
We probably won’t be using PerfectServe in a year from now. The problem is that it isn’t meeting all...
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CMIO
I would recommend PerfectServe to other customers. PerfectServe has been very good to work with. I...
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CMIO
I wouldn’t say the vendor nickel-and-dimes. Their video-visit platform is priced a little high....
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CMIO
When it comes to how PerfectServe could make the product work as promoted better, they should make...
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Director
Our CMIO is always looking to see how we can have better integration between our tools. Our...
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Director
I would buy the system again. PerfectServe has been flexible and very committed to our organization....
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Director
Our contracts with PerfectServe are pretty fair, and we work through any of the modules that we...
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Director
We have been a little slow to adopt some things that would probably improve our integration with the...
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Director
Our PerfectServe representative touches base with our VP of information systems. We have encouraged...
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Director
One barrier that we have tried to work on is the ability to send an urgent message to anyone who is...
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Director
The people that we work with are pretty responsive and help us get things done. It is nice when we...
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Director
Our PerfectServe representative tries to facilitate periodic check-ins. There is an effort to get...
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Director
I would definitely recommend PerfectServe. They have been a good partner, and the system’s...
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Director
There are some projects on deck that I would love to see move forward. But that is on us. During the...
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VP/Other Executive
We have continued to receive the same level of service throughout the COVID-19 pandemic. There has...
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VP/Other Executive
PerfectServe is responsive in terms of customer service. We get personal attention when we need it....
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VP/Other Executive
I want to be able to send out messages to large groups, and PerfectServe hasn't gotten the feature...
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Manager
I would give the vendor training a low score because it is pretty nonexistent. If we got new...
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Manager
We would like to see the vendor offer more information. When they update anything, we only find out...
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Analyst/Coordinator
Generally, we just use the PerfectServe system for messages. It works and serves its purpose....
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Analyst/Coordinator
We don’t get any training from PerfectServe because the product is pretty self-explanatory.
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Manager
PerfectServe is a very flexible company, and they are very helpful. They are always looking at how...
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Manager
The initial training was good. I felt like it was very comprehensive, and PerfectServe was very responsive....
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Manager
I would not rate PerfectServe very highly in terms of supporting our integration goals. There is no...
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Manager
I wouldn’t rate PerfectServe very high for driving tangible outcomes, but I am not sure that that is...
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Manager
We haven’t received any upgrades, but when I have made requests or tried to open a service request,...
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Director
We have been with PerfectServe for a few years, and in that time, we have gotten new functionality,...
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Director
The system has been problematic when PerfectServe has released things. There have been some residual...
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Director
PerfectServe really doesn’t provide training. They have a portal that we can use to get resources,...
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Director
The system isn’t really integrated, and we are working on that problem. The system has pretty much...
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Director
The product is not totally mature yet, and PerfectServe has been trying to make some usability...
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Director
Physicians have PerfectServe on their phones, and nurses have it within the EHR. Any credentialed...
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Director
There is always room for improvement with any application. The vendor has worked with us on...
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Director
PerfectServe definitely has gotten better as the years have gone by. Most of the enhancements we...
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Director
I don’t have an ROI on PerfectServe. The reason for going with PerfectServe was not that it was a...
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Director
The system is a really basic, simple tool. If people know how to use an iPhone, then they will be...
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Director
I have seen better user interfaces. PerfectServe’s user interface is a little bit clunky. That is an...
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Director
PerfectServe has continued to innovate and has stepped up. When COVID-19 came, we started providing...
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Director
There are various software updates, but we don't use all of those updates' capabilities....
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Director
PerfectServe has always exceeded our expectations. They tend to deliver things much faster than we...
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Director
PerfectServe had an issue in the past where they had to migrate some of their functions. For the...
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Director
I don't know whether I am biased toward PerfectServe's executive involvement because I tend to...
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Director
Attribution is a challenge for tangible outcomes. I would say that PerfectServe is definitely...
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Director
PerfectServe has done a great job with integration, but our health system has done a poor job...
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Director
With COVID-19, the vendor could have reached out and found out what we were doing. Certainly, the...
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Director
We don’t fully utilize all of the PerfectServe features. In terms of upgrades, the vendor doesn’t...
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Director
The solution probably could support our goals, but it doesn’t because of the way we implemented it...
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Director
We are moving away from something that actually works really well for us to something that we don’t...
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Director
We had a big go-live a few years ago, and that was very well supported. People came to town and...
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Director
In many ways, the vendor is an incomplete service. Some things are out of the vendor’s control, but...
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Director
The vendor was really proactive with COVID-19. They reached out to us immediately and said we...
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Director
One of the new things that the vendor came out with is called PerfectServe Reach. It allows us to...
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Director
The vendor developed tip sheets during the training, but after they implement the system, they run...
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Director
We have done a lot of integration with the vendor. We have one platform for DME authorization, and...
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Director
We almost can’t keep up with the new technology that the vendor comes out with. COVID-19 definitely...
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Director
The vendor's service has been proactive, especially in the last year. We meet regularly with their...
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Director
The vendor is continuing to improve the product, but as they continue to acquire other platforms and...
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Manager
Our issues with PerfectServe's system are all about the routing and the inability to reroute calls....
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Manager
PerfectServe’s executive involvement is alright. They have great customer service. We have someone...
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Manager
PerfectServe's system is not a bad system, but if someone is hip to technology with automation, it...
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Manager
PerfectServe misses expectations more than they meet them. I don’t think that is anything against...
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Manager
The product is part of our long-term plans. If we were to buy it again, we would have to renegotiate...
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Director
The overall product quality is very good. The key to the system is in the implementation process and...
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Director
The vendor has the opportunity to improve their app product and make it more user friendly so that...
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Analyst/Coordinator
Not all of the support people who answer the phone have the ability to answer our questions, so we...
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Analyst/Coordinator
We are a large health system, and we are a mixed bag of complexity. I think that we could have been...
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Analyst/Coordinator
Our consultant is amazing. Maybe that is because our consultant understands holistically how the...
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Analyst/Coordinator
We had so many problems, and the executives worked with us on more than one occasion. Because of...
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Analyst/Coordinator
I needed PerfectServe to list all of the help desk tickets somewhere that I could reference so that...
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Analyst/Coordinator
During the implementation, we both succeeded in certain things, and we both failed in certain...
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Analyst/Coordinator
Part of our problem was that the vendor didn't do any of the initial training. Today, the testing...
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Analyst/Coordinator
The vendor has been excellent in supporting us during the COVID-19 crisis. They have been amazing....
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Director
The vendor's training is great, and we are able to get pretty much everything we ask for within six...
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Director
The product is definitely helping us to drive tangible outcomes. We get tons of data from the...
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Physician
PerfectServe has been fairly responsive during the COVID-19 crisis. PerfectServe’s support staff...
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Physician
I would probably not buy the system again. It is difficult to bring someone up on the system. We...
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Physician
The application is okay, but I do not like the user interface. It is too difficult and bare bones...
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Physician
PerfectServe includes an automatic escalation system. If we are the on-call provider and we get...
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Physician
The application’s interface is just plain. It is almost like the vendor went online and found a...
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