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User Commentary

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Manager

Service and Support

PerfectServe’s support is excellent. I have dealt with a lot of vendors, and PerfectServe is one of...

Nov 2020
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Manager

Functionality and Upgrades

PerfectServe had some issue with a data center a while ago, and the issue was pretty disruptive....

Nov 2020
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Manager

Technology

The design and layout are sleek. The system is very simple. It is clean, and it works all the time.

Nov 2020
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Manager

Interfacing and Integration

PerfectServe is a small company. They don’t have the level of integration that would be good. I know...

Nov 2020
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Manager

Future Outlook

PerfectServe is not part of our long-term plans. I am a little disappointed. PerfectServe has been...

Nov 2020
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CMIO

Future Outlook

We probably won’t be using PerfectServe in a year from now. The problem is that it isn’t meeting all...

Oct 2020
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CMIO

Relationship

I would recommend PerfectServe to other customers. PerfectServe has been very good to work with. I...

Oct 2020
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CMIO

Sales and Contracting

I wouldn’t say the vendor nickel-and-dimes. Their video-visit platform is priced a little high....

Oct 2020
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CMIO

Interfacing and Integration

When it comes to how PerfectServe could make the product work as promoted better, they should make...

Oct 2020
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Director

Future Outlook

Our CMIO is always looking to see how we can have better integration between our tools. Our...

Sep 2020
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Director

Relationship

I would buy the system again. PerfectServe has been flexible and very committed to our organization....

Sep 2020
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Director

ROI / Cost (care and feeding)

Our contracts with PerfectServe are pretty fair, and we work through any of the modules that we...

Sep 2020
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Director

Interfacing and Integration

We have been a little slow to adopt some things that would probably improve our integration with the...

Sep 2020
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Director

Relationship

Our PerfectServe representative touches base with our VP of information systems. We have encouraged...

Sep 2020
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Director

Functionality and Upgrades

One barrier that we have tried to work on is the ability to send an urgent message to anyone who is...

Sep 2020
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Director

Relationship

The people that we work with are pretty responsive and help us get things done. It is nice when we...

Sep 2020
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Director

Relationship

Our PerfectServe representative tries to facilitate periodic check-ins. There is an effort to get...

Sep 2020
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Director

Relationship

I would definitely recommend PerfectServe. They have been a good partner, and the system’s...

Sep 2020
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Director

Future Outlook

There are some projects on deck that I would love to see move forward. But that is on us. During the...

Sep 2020
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VP/Other Executive

Service and Support

We have continued to receive the same level of service throughout the COVID-19 pandemic. There has...

Sep 2020
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VP/Other Executive

Service and Support

PerfectServe is responsive in terms of customer service. We get personal attention when we need it....

Sep 2020
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VP/Other Executive

Future Outlook

I want to be able to send out messages to large groups, and PerfectServe hasn't gotten the feature...

Sep 2020
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Manager

Implementation and Training

I would give the vendor training a low score because it is pretty nonexistent. If we got new...

Sep 2020
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Manager

Other Observations & Comments

We would like to see the vendor offer more information. When they update anything, we only find out...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Generally, we just use the PerfectServe system for messages. It works and serves its purpose....

Sep 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We don’t get any training from PerfectServe because the product is pretty self-explanatory.

Sep 2020
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Manager

Service and Support

PerfectServe is a very flexible company, and they are very helpful. They are always looking at how...

Aug 2020
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Manager

Implementation and Training

The initial training was good. I felt like it was very comprehensive, and PerfectServe was very responsive....

Aug 2020
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Manager

Interfacing and Integration

I would not rate PerfectServe very highly in terms of supporting our integration goals. There is no...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I wouldn’t rate PerfectServe very high for driving tangible outcomes, but I am not sure that that is...

Aug 2020
 Helpful

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Manager

Service and Support

We haven’t received any upgrades, but when I have made requests or tried to open a service request,...

Aug 2020
 Helpful

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Director

Service and Support

We have been with PerfectServe for a few years, and in that time, we have gotten new functionality,...

Aug 2020
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Director

Functionality and Upgrades

The system has been problematic when PerfectServe has released things. There have been some residual...

Aug 2020
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Director

Implementation and Training

PerfectServe really doesn’t provide training. They have a portal that we can use to get resources,...

Aug 2020
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Director

Interfacing and Integration

The system isn’t really integrated, and we are working on that problem. The system has pretty much...

Aug 2020
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Director

Functionality and Upgrades

The product is not totally mature yet, and PerfectServe has been trying to make some usability...

Aug 2020
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Director

Functionality and Upgrades

Physicians have PerfectServe on their phones, and nurses have it within the EHR. Any credentialed...

Aug 2020
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Director

Functionality and Upgrades

There is always room for improvement with any application. The vendor has worked with us on...

Aug 2020
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Director

Functionality and Upgrades

PerfectServe definitely has gotten better as the years have gone by. Most of the enhancements we...

Aug 2020
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Director

ROI / Cost (care and feeding)

I don’t have an ROI on PerfectServe. The reason for going with PerfectServe was not that it was a...

Aug 2020
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Director

Functionality and Upgrades

The system is a really basic, simple tool. If people know how to use an iPhone, then they will be...

Aug 2020
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Director

Technology

I have seen better user interfaces. PerfectServe’s user interface is a little bit clunky. That is an...

Aug 2020
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Director

Functionality and Upgrades

PerfectServe has continued to innovate and has stepped up. When COVID-19 came, we started providing...

Jul 2020
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Director

Functionality and Upgrades

There are various software updates, but we don't use all of those updates' capabilities....

Jul 2020
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Director

Functionality and Upgrades

PerfectServe has always exceeded our expectations. They tend to deliver things much faster than we...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

PerfectServe had an issue in the past where they had to migrate some of their functions. For the...

Jul 2020
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Director

Relationship

I don't know whether I am biased toward PerfectServe's executive involvement because I tend to...

Jul 2020
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Director

Other Observations & Comments

Attribution is a challenge for tangible outcomes. I would say that PerfectServe is definitely...

Jul 2020
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Director

Interfacing and Integration

PerfectServe has done a great job with integration, but our health system has done a poor job...

Jul 2020
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Director

Service and Support

With COVID-19, the vendor could have reached out and found out what we were doing. Certainly, the...

Jul 2020
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Director

Other Observations & Comments

We don’t fully utilize all of the PerfectServe features. In terms of upgrades, the vendor doesn’t...

Jul 2020
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Director

Other Observations & Comments

The solution probably could support our goals, but it doesn’t because of the way we implemented it...

Jul 2020
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Director

Future Outlook

We are moving away from something that actually works really well for us to something that we don’t...

Jul 2020
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Director

Implementation and Training

We had a big go-live a few years ago, and that was very well supported. People came to town and...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

In many ways, the vendor is an incomplete service. Some things are out of the vendor’s control, but...

Jul 2020
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Director

Service and Support

The vendor was really proactive with COVID-19. They reached out to us immediately and said we...

Jul 2020
 Helpful

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Director

Technology

One of the new things that the vendor came out with is called PerfectServe Reach. It allows us to...

Jul 2020
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Director

Implementation and Training

The vendor developed tip sheets during the training, but after they implement the system, they run...

Jul 2020
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Director

Interfacing and Integration

We have done a lot of integration with the vendor. We have one platform for DME authorization, and...

Jul 2020
 Helpful

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Director

Other Observations & Comments

We almost can’t keep up with the new technology that the vendor comes out with. COVID-19 definitely...

Jul 2020
 Helpful

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Director

Service and Support

The vendor's service has been proactive, especially in the last year. We meet regularly with their...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The vendor is continuing to improve the product, but as they continue to acquire other platforms and...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Our issues with PerfectServe's system are all about the routing and the inability to reroute calls....

Jul 2020
 Helpful

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Manager

Service and Support

PerfectServe’s executive involvement is alright. They have great customer service. We have someone...

Jul 2020
 Helpful

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Manager

Lessons Learned

PerfectServe's system is not a bad system, but if someone is hip to technology with automation, it...

Jul 2020
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Manager

Service and Support

PerfectServe misses expectations more than they meet them. I don’t think that is anything against...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The product is part of our long-term plans. If we were to buy it again, we would have to renegotiate...

Jul 2020
 Helpful

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Director

Lessons Learned

The overall product quality is very good. The key to the system is in the implementation process and...

Jul 2020
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Director

Technology

The vendor has the opportunity to improve their app product and make it more user friendly so that...

Jul 2020
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Analyst/Coordinator

Service and Support

Not all of the support people who answer the phone have the ability to answer our questions, so we...

Jul 2020
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Analyst/Coordinator

Implementation and Training

We are a large health system, and we are a mixed bag of complexity. I think that we could have been...

Jul 2020
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Analyst/Coordinator

Relationship

Our consultant is amazing. Maybe that is because our consultant understands holistically how the...

Jul 2020
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Analyst/Coordinator

Relationship

We had so many problems, and the executives worked with us on more than one occasion. Because of...

Jul 2020
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Analyst/Coordinator

Service and Support

I needed PerfectServe to list all of the help desk tickets somewhere that I could reference so that...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

During the implementation, we both succeeded in certain things, and we both failed in certain...

Jul 2020
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Analyst/Coordinator

Implementation and Training

Part of our problem was that the vendor didn't do any of the initial training. Today, the testing...

Jul 2020
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Analyst/Coordinator

Service and Support

The vendor has been excellent in supporting us during the COVID-19 crisis. They have been amazing....

Jul 2020
 Helpful

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Director

Implementation and Training

The vendor's training is great, and we are able to get pretty much everything we ask for within six...

Jun 2020
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Director

Functionality and Upgrades

The product is definitely helping us to drive tangible outcomes. We get tons of data from the...

Jun 2020
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Physician

Other Observations & Comments

PerfectServe has been fairly responsive during the COVID-19 crisis. PerfectServe’s support staff...

Jun 2020
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