PerfectServe
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Paul Hess
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User Commentary

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Analyst/Coordinator

Implementation and Training

PerfectServe has recently instituted admin sessions for PerfectServe support staff. There is only so...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are occasions when the PerfectServe solution has limitations, specifically with the reporting...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

There is some interfacing between the PerfectServe solution and our EMR. I can't think of any other...

Mar 2023
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Analyst/Coordinator

Lessons Learned

When we look up the PerfectServe practitioner application online, the rating is really low. I think...

Mar 2023
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Analyst/Coordinator

Relationship

The executive involvement is amazing with this vendor. Those above the consultants we work with have...

Mar 2023
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Analyst/Coordinator

Sales and Contracting

PerfectServe does charge for certain things, but those things are generally bigger-build items. We...

Mar 2023
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Analyst/Coordinator

Lessons Learned

I would recommend PerfectServe to a peer with some advice. Advice is one of the things that I don't...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

I would like to see a little more flexibility with the admin console, which is called CSP. I would...

Mar 2023
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Analyst/Coordinator

Relationship

When we went live with the PerfectServe solution, there were some lessons we certainly learned. The...

Mar 2023
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Analyst/Coordinator

Service and Support

I usually call PerfectServe’s support phone line. For the most part, the support staff is really...

Mar 2023
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Analyst/Coordinator

Service and Support

We had a major issue with PerfectServe. I think things are going to be resolved now, but the vendor...

Mar 2023
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Analyst/Coordinator

Relationship

I am ready to leave the 24/7 part of the product because the vendor isn't solving a problem we have....

Mar 2023
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Analyst/Coordinator

Service and Support

Since our hospitals went live, the quality of our support has gone down. We have been assigned...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor's tracking portal is a little challenging to navigate, and it is a little dumb. It only...

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

The product has integrated really well with our EMR, so PerfectServe gets points for that.

Mar 2023
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Manager

Service and Support

If a provider says they didn't get a call or a text, we can track that information through a report....

Mar 2023
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Manager

Interfacing and Integration

The nice thing about PerfectServe is the integration with our EMR. It is nice that if we add...

Mar 2023
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Manager

Service and Support

When we have reached out for help, the vendor has been very helpful. We meet regularly with...

Mar 2023
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Nurse

Technology

Generally, PerfectServe is really responsive when we have a problem, but not all the time. They are...

Feb 2023
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Nurse

Interfacing and Integration

The problem that we have with PerfectServe is that they don't integrate their system with anybody...

Feb 2023
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Nurse

Other Observations & Comments

PerfectServe does not provide training. But we can train people on how to use the product.

Feb 2023
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Nurse

Functionality and Upgrades

The physicians’ scheduling interface is not great. It is not as user friendly as the physicians...

Feb 2023
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Nurse

Service and Support

The customer support is really good. PerfectServe does really well with that.

Feb 2023
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Nurse

Other Observations & Comments

If something is within the narrow scope of what the PerfectServe system is already set up to do,...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

The process for making changes in PerfectServe is so archaic. It is so challenging. The product is...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe keeps their promises, but there are a lot of limitations. The vendor doesn't really...

Feb 2023
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VP/Other Executive

Relationship

I have tried to give PerfectServe many opportunities over the past few years, especially while we...

Feb 2023
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Director

Service and Support

PerfectServe is working well for our hospital system. We have regular meetings with our consultant...

Feb 2023
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Director

Implementation and Training

The rollout with PerfectServe went well. We commend the vendor for what they did because the...

Feb 2023
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Director

Relationship

Our relationship with the vendor was strengthened because the vendor showed that they cared about...

Feb 2023
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VP/Other Executive

Technology

There are a lot of pain points, so PerfectServe may not be a long-term solution. From a technology...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe's billing is never correct, so we are always overpaying, and trying to get a credit...

Feb 2023
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Director

Interfacing and Integration

PerfectServe is not integrated with our EMR. Some practices integrate PerfectServe with their call schedules....

Feb 2023
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Director

Functionality and Upgrades

We have the ability to run a dashboard report with PerfectServe, and we use the product a lot....

Feb 2023
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Director

Relationship

In the beginning, there were some things PerfectServe told us they would do that they ended up not doing....

Feb 2023
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VP/Other Executive

Technology

We are having our scheduling software integrate with PerfectServe because I don't trust...

Feb 2023
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VP/Other Executive

Relationship

PerfectServe is a good partner. They listen to the feedback and input that we have.

Jan 2023
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VP/Other Executive

Other Observations & Comments

The product is very complex, and we are not sure whether that is a blessing or a curse. The...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The vendor tries to make changes that they believe would be helpful for their clients. However, the...

Jan 2023
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We initially engaged with PerfectServe because we were focused on on-call escalation and on-call...

Jan 2023
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VP/Other Executive

Service and Support

We would like to see more communication transparency around all the issues that are brought forward....

Jan 2023
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VP/Other Executive

Service and Support

There have been some specific features and functions that we have asked for that PerfectServe has...

Jan 2023
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VP/Other Executive

Service and Support

The troubleshooting process for PerfectServe is cumbersome and difficult. We have had providers...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Secure messages in PerfectServe have to be started by a nurse in order for a physician to respond....

Jan 2023
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Manager

Functionality and Upgrades

The only thing that I have an issue with in PerfectServe is that I can't transfer calls through the...

Jan 2023
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Manager

Relationship

I would say that my satisfaction would grow 12 months from now if the vendor did some different...

Jan 2023
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Manager

Service and Support

When I need support from the vendor, I usually deal with one person, and they are amazing. I don't...

Jan 2023
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Manager

Interfacing and Integration

PerfectServe integrates somewhat with the rest of our system, but the actual function for messaging...

Jan 2023
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Manager

Technology

PerfectServe hasn't really done anything new. The vendor has been able to meet a few of our needs,...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Some of the challenges that we have identified have to do with unavailable settings. The feedback we...

Jan 2023
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VP/Other Executive

Relationship

I would love to see more of what other people using PerfectServe have developed that is safe. That...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Our adoption of PerfectServe has been spotty. We have some service lines that live and breathe by...

Jan 2023
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VP/Other Executive

Implementation and Training

PerfectServe doesn't have a good justification for their choices. They want every single person to...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Outside of the vendor's road map, there is specific functionality within the existing applications...

Jan 2023
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VP/Other Executive

Service and Support

We have very little visibility into PerfectServe’s support, and we don't know what the trends and...

Jan 2023
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VP/Other Executive

Relationship

We have started to meet with PerfectServe’s executives. We meet regularly with them to try to push...

Jan 2023
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VP/Other Executive

Implementation and Training

The document PerfectServe gave us for the implementation was somewhat nondescript. When we filled it...

Jan 2023
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Director

Functionality and Upgrades

There is one key function piece that we need, and it is not on PerfectServe’s road map. They are now...

Jan 2023
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Director

Technology

The dynamic routing PerfectServe is capable of doing definitely meets our needs. PerfectServe is new...

Jan 2023
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Director

Implementation and Training

PerfectServe’s initial training is fine. There is not a lot of vendor involvement in the ongoing...

Jan 2023
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Director

Lessons Learned

Epic has its own communication platform, but that only goes so far. PerfectServe picks up the slack...

Jan 2023
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Director

Functionality and Upgrades

PerfectServe is like an iPhone. It is incredibly intuitive. The user can only click one place. The...

Jan 2023
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Manager

Service and Support

We love how easy the product is to navigate and how easy it is to get ahold of the vendor’s support...

Dec 2022
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VP/Other Executive

Interfacing and Integration

If PerfectServe could forge some meaningful connections with our EMR vendor, even though that is...

Dec 2022
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VP/Other Executive

Service and Support

PerfectServe’s executives are very responsive to any service needs that we have. And in terms of...

Dec 2022
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VP/Other Executive

Relationship

I really like our PerfectServe account representative, but this person can be a little too laid...

Dec 2022
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VP/Other Executive

Relationship

I would recommend that PerfectServe have more proactive engagement with our leadership team. With...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The PerfectServe solution routes calls depending on a physician’s preferences of how and when they...

Dec 2022
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Physician

Other Observations & Comments

We are not utilizing all of PerfectServe’s tools to the best of our abilities. We are using...

Dec 2022
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Physician

Service and Support

PerfectServe’s customer service team is excellent and engaged. The vendor listens to feedback for...

Dec 2022
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Physician

Functionality and Upgrades

When the product went live, it was very immature and had a lot of problems. In terms of...

Dec 2022
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Physician

Functionality and Upgrades

Our organization’s call services are very diverse, and PerfectServe helps us put a square peg into a...

Dec 2022
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Physician

Interfacing and Integration

I would buy PerfectServe again. But if I had a choice between PerfectServe and our EHR vendor's...

Dec 2022
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Manager

Relationship

The vendor is very engaged, and they always have been. Their people are very responsive, and the...

Nov 2022
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Manager

Functionality and Upgrades

The vendor offers some great customization options for the system. While we don't get dynamic...

Nov 2022
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Manager

Service and Support

I like how engaged our assigned PerfectServe support people are. All of those people are really...

Nov 2022
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Director

Functionality and Upgrades

At one point, PerfectServe released a horrible update to their mobile app, which is the vendor's...

Oct 2022
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Director

Implementation and Training

PerfectServe’s initial implementation was stellar. The people that the vendor brought on-site were...

Oct 2022
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Director

Service and Support

Our account advisor and the tech support team that is assigned to us are great. They know the...

Oct 2022
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Director

Relationship

The vendor’s executives were engaged when we were having problems, but they prevented us from...

Oct 2022
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Director

Other Observations & Comments

When it works, the product is great. It is like a car. A car is wonderful when it works and gets me...

Oct 2022
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Director

Functionality and Upgrades

I would recommend the product. I would be very honest with peers, and I would tell them that the...

Oct 2022
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Manager

Relationship

PerfectServe is always looking for ways to improve what we have, and they do what they say they...

Oct 2022
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CMIO

Sales and Contracting

PerfectServe tries to upsell us on other modules, and during the negotiation, their quotes were off....

Oct 2022
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CMIO

Future Outlook

What the vendor has forecasted for future development doesn’t look good. We are abandoning the...

Oct 2022
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VP/Other Executive

Relationship

I meet with PerfectServe's executives regularly, and we can meet even more often if needed.

Sep 2022
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VP/Other Executive

Relationship

Our relationship with PerfectServe is great. I have a tight alignment with their executive team....

Sep 2022
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VP/Other Executive

Service and Support

PerfectServe’s service is improving. They put in a new process, and I believe they can and will...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe still has so many bugs and kinks in their software that PerfectServe’s competitors do...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe's application leaves a lot to be desired compared to competitors' applications as far...

Sep 2022
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CMIO

Technology

PerfectServe uses what they call patient-centered routing, which very intelligently sends the...

Sep 2022
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CMIO

Functionality and Upgrades

We do have some providers that use some of PerfectServe’s partner applications, and those products...

Sep 2022
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Nurse

Interfacing and Integration

We have got the product embedded into our EMR, and the product has been working as designed.

Aug 2022
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Nurse

Other Observations & Comments

We are looking at some improved workflows that would help us get consults and critical values to the...

Aug 2022
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Nurse

ROI / Cost

A lot of our communication is so much faster with PerfectServe than without it. Having the solution...

Aug 2022
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Nurse

Relationship

We meet regularly with the vendor and are able to bring up or track any issues that we are working...

Aug 2022
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Manager

Implementation and Training

PerfectServe does a good job with implementations. Our implementation experience was slow moving in...

Aug 2022
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Manager

Functionality and Upgrades

We use the application for provider-to-provider communication, and it is straightforward and easy to...

Aug 2022
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Manager

Service and Support

PerfectServe does a good job of sending us notifications for system downtime related to upgrades....

Aug 2022
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Director

Interfacing and Integration

A challenge that we have encountered is the integration of the PerfectServe product with our EMR. We...

Aug 2022
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Director

Relationship

The vendor is pretty good about following through, but sometimes the follow-through takes a little...

Aug 2022
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Director

Functionality and Upgrades

One strength of PerfectServe's solution is that the product allows us to be able to reach whoever is...

Aug 2022
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Director

Lessons Learned

If we had to implement the PerfectServe product all over again, a key thing we have learned is to...

Aug 2022
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Director

Functionality and Upgrades

PerfectServe is a very closed system, so we can't use it for telehealth visits even though it is a...

Aug 2022
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Manager

Other Observations & Comments

Prior to installing the scheduling module, we didn't have a lot of issues with PerfectServe. We...

Jul 2022
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Analyst/Coordinator

Service and Support

PerfectServe's communication is great. We throw a lot of things that are difficult at PerfectServe....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

For new users, the idea of the PerfectServe system takes a little time to grasp. For example,...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

By integrating the PerfectServe system with our EMR, we have been able to automate our critical lab...

Jul 2022
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CMIO

Relationship

We work quite closely with the vendor. I know them quite well, and I appreciate all that they do....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

Things are going really well with PerfectServe. There was a period where we were taking on a lot and...

Jul 2022
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Analyst/Coordinator

Service and Support

PerfectServe’s help desk tends to have a 50/50 split in terms of good and bad support. Sometimes, we...

Jul 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We use the PerfectServe system because, under our umbrella of operational excellence, we can improve...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the recent improvements and innovations that PerfectServe made are big steps in the right...

Jul 2022
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CMIO

Future Outlook

PerfectServe's platform is incredibly powerful, but it is also incredibly complicated. The...

Jul 2022
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CMIO

Functionality and Upgrades

Sadly, we don’t use the PerfectServe solution in the OR. I would like to, but there are some big...

Jul 2022
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CMIO

Functionality and Upgrades

The PerfectServe system is used within the ED for external communication; the ED people use the...

Jul 2022
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CMIO

Interfacing and Integration

We have secure calls integrated with the PerfectServe system, but they aren't directly integrated...

Jul 2022
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CMIO

Other Observations & Comments

We don't have a centralized physician call center. We have the hospital switchboard, which is a...

Jul 2022
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Director

Service and Support

PerfectServe has good support. The system is cloud based, and it is meeting our communications...

Jul 2022
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Director

Other Observations & Comments

We may be moving away from PerfectServe's product, so we are looking at other products. Our EMR...

Jun 2022
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CMIO

Relationship

PerfectServe blames us for not using the product the way it is supposed to be used. They make us...

Jun 2022
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CMIO

Other Observations & Comments

PerfectServe fills a niche, and their product is more comprehensive than Epic's, so we feel stuck...

Jun 2022
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CMIO

ROI / Cost

I don't know how many messages are being sent across PerfectServe's solution or whether we have...

Jun 2022
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CMIO

Functionality and Upgrades

PerfectServe isn't the easiest app to use, and it should be easier to use. Providers have been very...

Jun 2022
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CMIO

Relationship

I never hear from PerfectServe except when they are trying to sell us something.

Jun 2022
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Director

Relationship

When we ask our PerfectServe representative questions or bring up barriers that we have experienced,...

Jun 2022
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Director

Implementation and Training

When we implemented PerfectServe, the training that the vendor gave us was very good.

Jun 2022
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Director

Interfacing and Integration

From an integration perspective, PerfectServe isn't very good. We sat in on a call about that, and...

Jun 2022
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Director

Technology

The solution is silent. That is nice. It also doesn't impose on our other systems or workflows. We...

Jun 2022
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Director

Service and Support

The vendor's support is great. From a customer-experience standpoint, PerfectServe's people are...

Jun 2022
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VP/Other Executive

Implementation and Training

PerfectServe didn't have a good implementation plan. They were very scattered and didn't mention...

Jun 2022
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VP/Other Executive

Interfacing and Integration

PerfectServe is supposed to be integrated with our EMR so that the nurses don't have to go to the...

Jun 2022
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VP/Other Executive

Technology

PerfectServe is unresponsive when it comes to the product. The system design is poor, and in terms...

Jun 2022
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VP/Other Executive

ROI / Cost

PerfectServe is very expensive, and I don't think it drives value.

Jun 2022
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VP/Other Executive

Relationship

PerfectServe is not clear when they talk to us about our responsibilities for the product and what...

Jun 2022
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VP/Other Executive

Service and Support

When we call the vendor's service desk, there can be a 24-hour turnaround for even a callback. When...

Jun 2022
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CMO

ROI / Cost

The vendor's cost structure is transparent. The structure is per user, but we have residents that...

Jun 2022
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CMO

Technology

One advantage is that the solution is easy. There are many different easy ways for someone to get...

Jun 2022
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CMO

Functionality and Upgrades

The system's scheduling piece is not really robust at all. We end up having either an inferior...

Jun 2022
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CMO

Functionality and Upgrades

PerfectServe's system is a good product; it is robust and easy to use, and it has a lot of...

Jun 2022
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CMO

Future Outlook

We are moving away from PerfectServe as soon as we can. We have moved to a third-party communication...

Jun 2022
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Manager

Functionality and Upgrades

I would not buy PerfectServe's system again. PerfectServe and another vendor have a lot of...

May 2022
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Manager

Interfacing and Integration

We didn't contract the vendor for any ongoing training. We got a bunch of handouts that we can give...

May 2022
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Director

Functionality and Upgrades

PerfectServe is super flexible and willing to dive into any possible integration that we suggest....

May 2022
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Director

Relationship

The vendor is very proactive. They are unique because they are growing while territories are...

May 2022
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Director

ROI / Cost

The PerfectServe system is our first choice for communication with physicians, and we keep branching...

May 2022
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Director

Relationship

We are holding the vendor back; they aren't holding us back. They have a lot of options that would...

May 2022
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Director

Functionality and Upgrades

The outcomes of the product are good. We like the alerts and things like that. When we tell...

May 2022
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Director

Relationship

One of the things that I like about PerfectServe is that they improve their core product and are...

May 2022
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Director

ROI / Cost

The product costs a hefty chunk of money every year, but I would defend PerfectServe for that. To...

May 2022
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Director

Lessons Learned

The only problem with PerfectServe is its name. When a doctor experiences an issue with the product,...

May 2022
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Physician

Relationship

The training on the system was a disaster when we started. When we started using the product, we had...

May 2022
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Physician

Interfacing and Integration

The system is doing well in terms of meeting our integration and interoperability goals. We created...

May 2022
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Director

Implementation and Training

PerfectServe has great trainings in terms of tutorials and how to use the solution from an end user,...

Apr 2022
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