PerfectServe
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

We have run into a couple of things. We thought we could create groups, but we are having some...

Jan 2022
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Manager

The biggest issue is physician buy-in on our side. We struggle with getting physicians to download...

Jan 2022
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Manager

PerfectServe comes through on whatever we need for our integration and interoperability goals....

Jan 2022
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Manager

PerfectServe proactively offered a lot of options during COVID-19, and they were willing to help...

Jan 2022
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Manager

The vendor’s service is very good. I am so impressed. PerfectServe is there for us, and they...

Jan 2022
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Manager

If I need to call the help line, I might have to wait on hold for a minute or two, but the support...

Jan 2022
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Manager

I like the response I get from the PerfectServe team when I have a problem. I email my go-to people...

Jan 2022
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Manager

We pushed through the go-live even though it was during COVID-19. We went through the virtual...

Jan 2022
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Manager

PerfectServe has been able to come through with everything on their work plan. They met all the...

Jan 2022
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Manager

The training modules are easy to follow, understand, and apply.

Jan 2022
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Manager

I really like PerfectServe. I like the service they provide and particularly like the 24/7 help...

Dec 2021
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Manager

It would be helpful if the user that is using PerfectServe's product could see the routing...

Dec 2021
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Manager

I have weekly calls with my representative at PerfectServe, and we can talk about problems that we...

Dec 2021
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Director

PerfectServe could always be better with their pricing. The solution is not cheap, but it is...

Dec 2021
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Director

The implementation team is outstanding. We rarely need any training, but when we first went live,...

Dec 2021
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Director

PerfectServe is a very good vendor. They are an excellent healthcare partner. They genuinely care...

Dec 2021
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Manager

PerfectServe's ease of use depends on the user's age level. Our younger staff members really...

Dec 2021
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Manager

We recently implemented several upgrades that have increased the functionality of PerfectServe. Our...

Dec 2021
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CMO

PerfectServe is geared toward nonemergent, routine processes, so it isn't good for acute...

Dec 2021
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CMO

There are a lot of holes and workarounds in PerfectServe. Everyone has to work around the system...

Dec 2021
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CMO

We have tried to work with the vendor to fill in the solution's gaps, but we have run into a wall....

Dec 2021
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CMO

Our problem is not with PerfectServe as a product. It is with our governance of PerfectServe. We...

Dec 2021
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CMO

PerfectServe tries to keep their promises, but they are slow to respond to us. They seem to be very...

Dec 2021
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CMO

The product doesn't work the way that we were told that it would work. It doesn't communicate with...

Dec 2021
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CMO

We need regular meetings with the vendor until we can get the solution fixed. We are now more...

Dec 2021
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Manager

We looked at several other systems that we thought could match what PerfectServe does with call...

Dec 2021
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Manager

PerfectServe is proactive, but they have had a lot of different project leaders over the years. The...

Dec 2021
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Manager

We wanted PerfectServe to help our physicians get more involved. Before, a lot of our staff members...

Dec 2021
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CIO

PerfectServe's software has some workflow capability for physicians' schedules and on-call...

Nov 2021
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CIO

PerfectServe doesn't have the integration that nurses want with our EMR.

Nov 2021
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CIO

Most of my work has been on the sales cycle side, and the salespeople have been good. PerfectServe...

Nov 2021
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CIO

I don't think there is a significant difference with the new version because it just facilitates...

Nov 2021
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Director

PerfectServe delivers on what they advertise. Their technical support and customer service have been...

Nov 2021
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Manager

Communication is something that everyone is looking at right now. We have the projects on the books,...

Nov 2021
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Manager

The vendor is very responsive and involved in taking care of things when they get a request. They...

Nov 2021
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Analyst/Coordinator

PerfectServe is the standard communication tool by definition. People are expected to use it when...

Oct 2021
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Analyst/Coordinator

Lately, we have seen some pretty cool things with integration. When a patient has a lab value that...

Oct 2021
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Analyst/Coordinator

I like the close relationship that I have with a couple of people at PerfectServe and the emphasis...

Oct 2021
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Analyst/Coordinator

PerfectServe has a lot of people who reach out and online resources, such as quick-start guides and...

Oct 2021
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Analyst/Coordinator

PerfectServe lacks a few functionalities that we wish we had. For example, we have some schedules...

Oct 2021
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Analyst/Coordinator

Some of our people feel like we pay a lot of money for PerfectServe. There was an up-front cost, and...

Oct 2021
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Analyst/Coordinator

PerfectServe's help desk is available 24/7. That has been huge for us; having them available to...

Oct 2021
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Director

We have had some integration issues with our scheduling system. So we input our schedule, and the...

Oct 2021
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Director

There is another secure communications system out there that has the ability for providers and care...

Oct 2021
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Director

Our overall experience with PerfectServe has been pretty good. They provide very good support in...

Oct 2021
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Director

There are potentially some opportunities around the product functionality. One of the key issues we...

Oct 2021
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Director

The vendor is working on functionality for the software to exist within the EMR itself, and I think...

Oct 2021
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Director

We have had some issues with the alerts not always firing when we get a text message. The vendor...

Oct 2021
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Director

PerfectServe calls to let us know when they need to shut things down to do upgrades. They always do...

Oct 2021
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Director

The vendor gives us the training we need. They have a lot of marketing things, and anytime I ask for...

Oct 2021
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Director

The product works as promoted. I always say that if a doctor comes in complaining about the system,...

Oct 2021
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Director

PerfectServe is on top of integration. A lot of people have apps on their phones and computers, but...

Oct 2021
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Director

When the vendor tells us that they are going to do something on the system, they do it. The vendor...

Oct 2021
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Director

The vendor's phone and web support are great. The first line of the call center is full of new...

Oct 2021
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Director

The executive involvement is really good. PerfectServe has an executive who regularly reaches out....

Oct 2021
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Director

When we have a project, the vendor works just as hard as we do. They do a good job of keeping an eye...

Oct 2021
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Director

Without a doubt, we have gotten our money’s worth. I can’t even imagine what our workload would be...

Oct 2021
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Director

If PerfectServe ever has a customer on the fence about buying the product, I am more than happy to...

Oct 2021
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Director

Overall, this product is an excellent communication system. It started as a way for nurses to...

Oct 2021
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Director

All vendors communicate, but PerfectServe goes above and beyond. They communicate very well. If a...

Oct 2021
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Physician

Last year, I would have said I would not buy PerfectServe again, but this year, I would say I would....

Sep 2021
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Physician

The texting functionality with PerfectServe is quick. The time stamps are accurate, and the vendor's...

Sep 2021
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Physician

There is a continued delay when I use secure calling in PerfectServe. For example, the system is...

Sep 2021
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Analyst/Coordinator

PerfectServe has some glitches, but overall, it works. In the software, we can either set up...

Aug 2021
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Analyst/Coordinator

We have physicians who think PerfectServe was a good addition and physicians who find it to be...

Aug 2021
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Analyst/Coordinator

The vendor's customer service is great. The people on the other end of the 1-800 number are great....

Aug 2021
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Director

We have never really fully committed to PerfectServe. Because of that, we don't have some of the...

Aug 2021
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Director

PerfectServe isn't quite as good as they used to be with implementation services. Our most recent...

Aug 2021
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Director

The product’s biggest strength is that it is effectively tying our medical staff together. The...

Aug 2021
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Director

I would like the vendor to work on the scheduling interface. It is not easy to read. As the...

Aug 2021
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Manager

The solution isn't cheap, but I would still give it the highest rating for giving us our money's worth....

Aug 2021
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Manager

In our most recent implementation, the main feature that we were interested in gaining was two-way...

Aug 2021
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Manager

I would like to have some way of incorporating things into the solution a little bit better for...

Aug 2021
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Manager

The vendor is pretty good about keeping us informed about the things that they are doing. They are...

Aug 2021
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Manager

It is rare that we receive communication from the vendor's executive level. I would expect to see...

Aug 2021
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VP/Other Executive

The vendor has been really proactive in reaching out to us about features that they know we were...

Jul 2021
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VP/Other Executive

We like PerfectServe. The biggest result has been the ability to manage the call schedule on the fly...

Jul 2021
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VP/Other Executive

PerfectServe's solution can be integrated in Epic's software, and we can launch it from a...

Jul 2021
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VP/Other Executive

If we are sending a secure message to another provider, we can do a long message because it can be...

Jul 2021
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Analyst/Coordinator

We work specifically with success managers. That kind of support is something that PerfectServe does...

Jun 2021
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Analyst/Coordinator

The PerfectServe system is complicated. If a customer is not immersed, then they would have to rely...

Jun 2021
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Analyst/Coordinator

We have been on the product for a couple of years, and PerfectServe is just now getting ramped up to...

Jun 2021
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VP/Other Executive

We have a team that meets with PerfectServe regularly. They are a good learning organization. I like...

Jun 2021
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VP/Other Executive

We got sticker shock when we got the bill, but PerfectServe's system is worth what we are paying....

Jun 2021
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VP/Other Executive

We like the terms that PerfectServe gave us in our contract. They were very fair. We negotiated well....

Jun 2021
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VP/Other Executive

We have had a lot of growing pains to get to our current state with PerfectServe's system. If...

Jun 2021
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VP/Other Executive

The great challenges for this tool are hinged on physician adoption. It makes a difference whether...

Jun 2021
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VP/Other Executive

I think we will be in a better place with PerfectServe's system in a year. We haven't implemented...

Jun 2021
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VP/Other Executive

The reporting in PerfectServe's system is still a challenge. We are really trying to get good...

Jun 2021
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VP/Other Executive

I would recommend PerfectServe. They have a really good solution, and PerfectServe is here to stay....

Jun 2021
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Director

We had some issues after going live with PerfectServe, but the vendor was back on-site with all...

May 2021
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Director

In term of technology, PerfectServe has it all. The problem is that we can't absorb it all. The...

May 2021
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Director

PerfectServe's support is great because of how responsive their people are. They are on top of...

May 2021
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Director

PerfectServe is easy for our end users to use. The vendor makes tweaks to the system, but we aren't...

May 2021
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Director

PerfectServe could improve their consultants’ explanations. Their consultants are supposed to answer...

May 2021
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Nurse

There are still a few things we need to work on with PerfectServe. Over the years, I have told them...

May 2021
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Nurse

I like the systems dynamic intelligence routing to get to the right provider at the right time. The...

May 2021
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Nurse

The integration between PerfectServe's system and our EMR has been a very good thing. PerfectServe...

May 2021
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Nurse

We are regularly engaged with PerfectServe, and we can reach out anytime we want. Our connection...

May 2021
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CIO

Our end users like PerfectServe. When we have a patient come in, the solution will alert that...

May 2021
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CIO

The vendor's service has been very good and stable. Occasionally, we will have times where we can't...

May 2021
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CIO

PerfectServe is pretty perfect. We have had this solution for years. It works well enough that I...

May 2021
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Physician

We are able to access metrics for how quickly a patient can get admitted from the door and go...

Apr 2021
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Physician

There are components of PerfectServe we are working on making even better. We are very satisfied,...

Apr 2021
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Physician

PerfectServe has saved us a lot of administrative time and has helped us to increase communication....

Apr 2021
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Physician

Once PerfectServe finishes their implementations, they offer a seminar every so often through the...

Apr 2021
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Physician

There are certain things that we aren’t getting as quickly as we would like. But PerfectServe is...

Apr 2021
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Manager

The vendor's support is not perfect, but it is very good. The biggest issue is how long we have to...

Mar 2021
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Manager

PerfectServe is not fast. Finding on-call providers is not easy because of the way the system is set...

Mar 2021
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Manager

The vendor has been a good partner. I don't have anything negative to say. They are very available,...

Mar 2021
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Manager

For the most part, everybody seems to like PerfectServe. I don't really talk to people about it...

Mar 2021
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Manager

In terms of upgrading things or doing any kind of additional services, the vendor is quick to...

Mar 2021
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Manager

We don't have any plans to change how we have the solution structured right now. We are actually...

Mar 2021
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Manager

We have never had anybody from the vendor proactively reach out to us about new products to see...

Mar 2021
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Manager

The solution is an easy way for our providers to be contacted without using a regular cell phone or...

Mar 2021
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Nurse

PerfectServe's solution is one of my favorite plans. We have a number of alerts that we use in the...

Mar 2021
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CMIO

The vendor's phone and web support are still good but not as good as they used to be. The vendor...

Mar 2021
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CMIO

The vendor does well with keeping up their product. They listen to us when we ask for new features....

Mar 2021
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CMIO

The vendor executives are very engaged. There is a bunch of work we are trying to do with the...

Mar 2021
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CMIO

The vendor needs to work on being more proactive in identifying when their system is not optimally...

Mar 2021
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VP/Other Executive

There have been a lot of changes related to bringing the solution outside of the acute care space...

Mar 2021
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VP/Other Executive

There are different modules within the system, and the vendor charges for each one. We didn't...

Mar 2021
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VP/Other Executive

We have done some things around the integration of our EMR so that nurses and physicians can stay...

Mar 2021
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VP/Other Executive

We have complex on-call trees, and the PerfectServe system manages them. The system is very...

Mar 2021
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VP/Other Executive

We have had some challenges with phone support and internal communication between different...

Mar 2021
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VP/Other Executive

PerfectServe is very much involved. They meet with the team regularly. They are very engaging. I...

Mar 2021
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VP/Other Executive

We are looking at providing a lot more integration to our clinicians. At some point, there will be...

Mar 2021
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Manager

Up until recently, PerfectServe did not charge for every little thing. Now, I feel like they are...

Mar 2021
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Manager

PerfectServe rolls out changes, and the vendor sometimes isn't clear in their communication about...

Mar 2021
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Manager

One of the biggest issues we have had is identifying when there are gaps in coverage. Obviously, if...

Mar 2021
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Manager

PerfectServe listens. When there is something we need, they are willing participants at the table to...

Mar 2021
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Manager

Our physicians sometimes complain, but things have gotten better because we changed the model so...

Mar 2021
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Manager

One thing that I note about PerfectServe that I really don’t see with many other vendors is they are...

Mar 2021
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VP/Other Executive

Support is probably where PerfectServe lacks a little. We had a physician reach out to PerfectServe...

Mar 2021
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VP/Other Executive

My best advice for the PerfectServe leadership would be to figure out how to make a tool that has...

Mar 2021
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CMIO

I like how customizable the system is. We have the ability to make it work and flow the way we like....

Mar 2021
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CMIO

The folks at PerfectServe are very good to work with. They address and resolve all of our concerns...

Mar 2021
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Manager

The vendor is continually engaging with us. We have regular meetings with the vendor, and they...

Mar 2021
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VP/Other Executive

Whether we will keep PerfectServe is under debate pretty much every few months. We have another...

Mar 2021
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VP/Other Executive

When our contract was up a while ago, we had to make the decision to keep PerfectServe. We signed a...

Mar 2021
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VP/Other Executive

The vendor keeps their promises, but sometimes the timeline isn't quite as rapid as they promised....

Mar 2021
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VP/Other Executive

We had to do some training virtually because PerfectServe couldn't come onsite because of COVID-19....

Mar 2021
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VP/Other Executive

PerfectServe is a point-and-click application, and that is great for ease of use. It is intuitive....

Feb 2021
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VP/Other Executive

The only thing I would like to see PerfectServe do is add telehealth features to their programming...

Feb 2021
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VP/Other Executive

The vendor is doing very well at maintaining accessibility to the application. They don't say a lot...

Feb 2021
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CMO

While the system requires secure communications in order to do business, the system isn't actually...

Feb 2021
||
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CMO

PerfectServe's ability to keep promises depends on our contract. As we have developed a more solid...

Feb 2021
||
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CMO

When I first considered PerfectServe, I rejected the solution because of the pricing, which is based...

Feb 2021
||
(0)
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CMO

The system highly depends on being appropriately set up. In almost every case where we have a...

Feb 2021
||
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CMO

PerfectServe doesn't miss an opportunity to stay in touch with us. I don't know how they divide...

Feb 2021
||
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CMO

We brought in PerfectServe because we had a lot of issues that I felt like they could help us with....

Feb 2021
||
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CMO

PerfectServe has been very proactive in reaching out to us and talking about our needs. They also...

Feb 2021
||
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Analyst/Coordinator

PerfectServe doesn't really fit in perfectly with the way our system is set up. There is a recurring...

Feb 2021
||
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Analyst/Coordinator

We were told that there would be a way to submit online tickets when we first signed up. Getting...

Feb 2021
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Analyst/Coordinator

The vendor has updated the system so that we can do everything online now, and that has been helpful....

Feb 2021
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VP/Other Executive

PerfectServe probably has more one-offs as of late that they charge for. In general, the product is...

Jan 2021
||
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VP/Other Executive

In a perfect setting and perfect world, PerfectServe can produce great workflows. We are a complex...

Jan 2021
||
(0)
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VP/Other Executive

The ease of real-time communication between nurses and physicians has been great. The communication...

Jan 2021
||
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CMO

PerfectServe has been a great partner. I have been really impressed with the build team at our...

Jan 2021
||
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CMO

PerfectServe does a good job of defining what is in and out of scope. And with things that are out...

Jan 2021
||
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Manager

Our doctors really like PerfectServe. They haven't had any complaints at all. The implementation was...

Jan 2021
||
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Manager

Our organization doesn't have any issues with PerfectServe. I don't see anything coming in the...

Jan 2021
||
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