Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
PerfectServe Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Support is probably where PerfectServe lacks a little. We had a physician reach out to PerfectServe...
Login or Create an Account to see details.
VP/Other Executive
My best advice for the PerfectServe leadership would be to figure out how to make a tool that has...
Login or Create an Account to see details.
CMIO
I like how customizable the system is. We have the ability to make it work and flow the way we like....
Login or Create an Account to see details.
CMIO
The folks at PerfectServe are very good to work with. They address and resolve all of our concerns...
Login or Create an Account to see details.
Manager
The vendor is continually engaging with us. We have regular meetings with the vendor, and they...
Login or Create an Account to see details.
VP/Other Executive
Whether we will keep PerfectServe is under debate pretty much every few months. We have another...
Login or Create an Account to see details.
VP/Other Executive
When our contract was up a while ago, we had to make the decision to keep PerfectServe. We signed a...
Login or Create an Account to see details.
VP/Other Executive
The vendor keeps their promises, but sometimes the timeline isn't quite as rapid as they promised....
Login or Create an Account to see details.
VP/Other Executive
We had to do some training virtually because PerfectServe couldn't come onsite because of COVID-19....
Login or Create an Account to see details.
VP/Other Executive
PerfectServe is a point-and-click application, and that is great for ease of use. It is intuitive....
Login or Create an Account to see details.
VP/Other Executive
The only thing I would like to see PerfectServe do is add telehealth features to their programming...
Login or Create an Account to see details.
VP/Other Executive
The vendor is doing very well at maintaining accessibility to the application. They don't say a lot...
Login or Create an Account to see details.
CMO
While the system requires secure communications in order to do business, the system isn't actually...
Login or Create an Account to see details.
CMO
PerfectServe's ability to keep promises depends on our contract. As we have developed a more solid...
Login or Create an Account to see details.
CMO
When I first considered PerfectServe, I rejected the solution because of the pricing, which is based...
Login or Create an Account to see details.
CMO
The system highly depends on being appropriately set up. In almost every case where we have a...
Login or Create an Account to see details.
CMO
PerfectServe doesn't miss an opportunity to stay in touch with us. I don't know how they divide...
Login or Create an Account to see details.
CMO
We brought in PerfectServe because we had a lot of issues that I felt like they could help us with....
Login or Create an Account to see details.
CMO
PerfectServe has been very proactive in reaching out to us and talking about our needs. They also...
Login or Create an Account to see details.
Analyst/Coordinator
PerfectServe doesn't really fit in perfectly with the way our system is set up. There is a recurring...
Login or Create an Account to see details.
Analyst/Coordinator
We were told that there would be a way to submit online tickets when we first signed up. Getting...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has updated the system so that we can do everything online now, and that has been helpful....
Login or Create an Account to see details.
VP/Other Executive
PerfectServe probably has more one-offs as of late that they charge for. In general, the product is...
Login or Create an Account to see details.
VP/Other Executive
In a perfect setting and perfect world, PerfectServe can produce great workflows. We are a complex...
Login or Create an Account to see details.
VP/Other Executive
The ease of real-time communication between nurses and physicians has been great. The communication...
Login or Create an Account to see details.
CMO
PerfectServe has been a great partner. I have been really impressed with the build team at our...
Login or Create an Account to see details.
CMO
PerfectServe does a good job of defining what is in and out of scope. And with things that are out...
Login or Create an Account to see details.
Manager
Our doctors really like PerfectServe. They haven't had any complaints at all. The implementation was...
Login or Create an Account to see details.
Manager
Our organization doesn't have any issues with PerfectServe. I don't see anything coming in the...
Login or Create an Account to see details.
Manager
PerfectServe is very responsive and good. I feel bad for them because they keep asking us to talk to...
Login or Create an Account to see details.
Manager
PerfectServe is absolutely necessary. If the system went down, people would be lost. They use the...
Login or Create an Account to see details.
Manager
In general, the upgrades have been pretty flawless. PerfectServe is good at what they do, and we...
Login or Create an Account to see details.
Manager
PerfectServe has purchased a lot of tools, and there is a lot of functionality that they offer that...
Login or Create an Account to see details.
Manager
We have had our executives meet with PerfectServe, and the vendor has requested our feedback. They...
Login or Create an Account to see details.
Manager
There is a huge ROI with PerfectServe. Their system is expensive, but so many messages are going...
Login or Create an Account to see details.
Manager
PerfectServe has gone through a lot of transformations. They are in a much better place now, but...
Login or Create an Account to see details.
Manager
When we implemented PerfectServe's system, it was a huge win, but we had to purchase a second...
Login or Create an Account to see details.
Manager
PerfectServe is very pricy because they have a different support model. They build all our...
Login or Create an Account to see details.
Physician
PerfectServe has some connectivity issues. It seems to not be as streamlined as some other messaging...
Login or Create an Account to see details.
Physician
When implementing PerfectServe or upgrading it, it is difficult to actually get something done....
Login or Create an Account to see details.
Physician
Our application specialist from PerfectServe has been unbelievable. That person has been great. That...
Login or Create an Account to see details.
Physician
Working with our PerfectServe liaison is sometimes a little frustrating. That person sometimes takes...
Login or Create an Account to see details.
Physician
The initial training from PerfectServe was pretty good when we started. It didn’t take me very long...
Login or Create an Account to see details.
Physician
PerfectServe is a very powerful communication device. The nursing staff is able to get ahold of the...
Login or Create an Account to see details.
COO
PerfectServe's system is our standard. Our enterprise system isn't at the same point that...
Login or Create an Account to see details.
COO
I regularly touch base with the PerfectServe CEO. PerfectServe has done some pretty creative things...
Login or Create an Account to see details.
COO
We feel very comfortable with the solution and the vendor. PerfectServe went through a bumpy four...
Login or Create an Account to see details.
Director
We like that our nurses can now call one number, and if the physician has gone off service, the...
Login or Create an Account to see details.
Director
From our standpoint, when we go live at a new site, PerfectServe doesn’t really play a role. The...
Login or Create an Account to see details.
Manager
PerfectServe is doing very well for us. They suit our needs. Their help center is number one in our...
Login or Create an Account to see details.
Manager
Lately, I have been really impressed with PerfectServe’s ability to stay true to what is up and...
Login or Create an Account to see details.
Manager
Even though the vendor's name is PerfectServe, nothing is perfect. But by and large, the feedback I...
Login or Create an Account to see details.
Manager
PerfectServe is really good at reaching out. I have a direct line to a person who I can email or...
Login or Create an Account to see details.
Manager
I wish I could see the back-end routing configurations in PerfectServe. Sometimes I call the help...
Login or Create an Account to see details.
Manager
One of our doctors loves the system because it is convenient and easy to navigate through....
Login or Create an Account to see details.
CMIO
The things that PerfectServe sends us for training are useful. I don’t think we have had to request...
Login or Create an Account to see details.
CMIO
PerfectServe could improve the speed of app loading.
Login or Create an Account to see details.
CMIO
I am very impressed with all of PerfectServe’s support. PerfectServe’s support is very prompt. They...
Login or Create an Account to see details.
CMIO
PerfectServe's system is pretty good for getting our money’s worth. If someone asked me about it, I...
Login or Create an Account to see details.
Director
We are decreasing our use of the PerfectServe system. We have what I would consider the vendor's...
Login or Create an Account to see details.
Director
The quality of the PerfectServe system is pretty high. Everyone is really happy with the system.
Login or Create an Account to see details.
Director
The fact that PerfectServe started off as a provider-focused application and not a nursing-focused...
Login or Create an Account to see details.
Director
I have regular meetings with one of the PerfectServe leaders. I am working at the highest level of...
Login or Create an Account to see details.
Director
PerfectServe is very expensive. We should be getting more from them based on what we pay.
Login or Create an Account to see details.
Director
I would recommend PerfectServe. They have a lot of potential; they just have to realize that...
Login or Create an Account to see details.
Director
PerfectServe is very responsive. If there is a glitch, the vendor fixes it. However, the system...
Login or Create an Account to see details.
Manager
PerfectServe’s support is excellent. I have dealt with a lot of vendors, and PerfectServe is one of...
Login or Create an Account to see details.
Manager
PerfectServe had some issue with a data center a while ago, and the issue was pretty disruptive....
Login or Create an Account to see details.
Manager
The design and layout are sleek. The system is very simple. It is clean, and it works all the time.
Login or Create an Account to see details.
Manager
PerfectServe is a small company. They don’t have the level of integration that would be good. I know...
Login or Create an Account to see details.
Manager
PerfectServe is not part of our long-term plans. I am a little disappointed. PerfectServe has been...
Login or Create an Account to see details.
CMIO
We probably won’t be using PerfectServe in a year from now. The problem is that it isn’t meeting all...
Login or Create an Account to see details.
CMIO
I would recommend PerfectServe to other customers. PerfectServe has been very good to work with. I...
Login or Create an Account to see details.
CMIO
I wouldn’t say the vendor nickel-and-dimes. Their video-visit platform is priced a little high....
Login or Create an Account to see details.
CMIO
When it comes to how PerfectServe could make the product work as promoted better, they should make...
Login or Create an Account to see details.
Director
Our CMIO is always looking to see how we can have better integration between our tools. Our...
Login or Create an Account to see details.
Director
I would buy the system again. PerfectServe has been flexible and very committed to our organization....
Login or Create an Account to see details.
Director
Our contracts with PerfectServe are pretty fair, and we work through any of the modules that we...
Login or Create an Account to see details.
Director
We have been a little slow to adopt some things that would probably improve our integration with the...
Login or Create an Account to see details.
Director
Our PerfectServe representative touches base with our VP of information systems. We have encouraged...
Login or Create an Account to see details.
Director
One barrier that we have tried to work on is the ability to send an urgent message to anyone who is...
Login or Create an Account to see details.
Director
The people that we work with are pretty responsive and help us get things done. It is nice when we...
Login or Create an Account to see details.
Director
Our PerfectServe representative tries to facilitate periodic check-ins. There is an effort to get...
Login or Create an Account to see details.
Director
I would definitely recommend PerfectServe. They have been a good partner, and the system’s...
Login or Create an Account to see details.
Director
There are some projects on deck that I would love to see move forward. But that is on us. During the...
Login or Create an Account to see details.
VP/Other Executive
We have continued to receive the same level of service throughout the COVID-19 pandemic. There has...
Login or Create an Account to see details.
VP/Other Executive
PerfectServe is responsive in terms of customer service. We get personal attention when we need it....
Login or Create an Account to see details.
VP/Other Executive
I want to be able to send out messages to large groups, and PerfectServe hasn't gotten the feature...
Login or Create an Account to see details.
Manager
I would give the vendor training a low score because it is pretty nonexistent. If we got new...
Login or Create an Account to see details.
Manager
We would like to see the vendor offer more information. When they update anything, we only find out...
Login or Create an Account to see details.
Analyst/Coordinator
Generally, we just use the PerfectServe system for messages. It works and serves its purpose....
Login or Create an Account to see details.
Analyst/Coordinator
We don’t get any training from PerfectServe because the product is pretty self-explanatory.
Login or Create an Account to see details.
Manager
PerfectServe is a very flexible company, and they are very helpful. They are always looking at how...
Login or Create an Account to see details.
Manager
The initial training was good. I felt like it was very comprehensive, and PerfectServe was very responsive....
Login or Create an Account to see details.
Manager
I would not rate PerfectServe very highly in terms of supporting our integration goals. There is no...
Login or Create an Account to see details.
Manager
I wouldn’t rate PerfectServe very high for driving tangible outcomes, but I am not sure that that is...
Login or Create an Account to see details.
Manager
We haven’t received any upgrades, but when I have made requests or tried to open a service request,...
Login or Create an Account to see details.
Director
We have been with PerfectServe for a few years, and in that time, we have gotten new functionality,...
Login or Create an Account to see details.
Director
The system has been problematic when PerfectServe has released things. There have been some residual...
Login or Create an Account to see details.
Director
PerfectServe really doesn’t provide training. They have a portal that we can use to get resources,...
Login or Create an Account to see details.
Director
The system isn’t really integrated, and we are working on that problem. The system has pretty much...
Login or Create an Account to see details.
Director
The product is not totally mature yet, and PerfectServe has been trying to make some usability...
Login or Create an Account to see details.
Director
Physicians have PerfectServe on their phones, and nurses have it within the EHR. Any credentialed...
Login or Create an Account to see details.
Director
There is always room for improvement with any application. The vendor has worked with us on...
Login or Create an Account to see details.
Director
PerfectServe definitely has gotten better as the years have gone by. Most of the enhancements we...
Login or Create an Account to see details.
Director
I don’t have an ROI on PerfectServe. The reason for going with PerfectServe was not that it was a...
Login or Create an Account to see details.
Director
The system is a really basic, simple tool. If people know how to use an iPhone, then they will be...
Login or Create an Account to see details.
Director
I have seen better user interfaces. PerfectServe’s user interface is a little bit clunky. That is an...
Login or Create an Account to see details.
Director
PerfectServe has continued to innovate and has stepped up. When COVID-19 came, we started providing...
Login or Create an Account to see details.
Director
There are various software updates, but we don't use all of those updates' capabilities....
Login or Create an Account to see details.
Director
PerfectServe has always exceeded our expectations. They tend to deliver things much faster than we...
Login or Create an Account to see details.
Director
PerfectServe had an issue in the past where they had to migrate some of their functions. For the...
Login or Create an Account to see details.
Director
I don't know whether I am biased toward PerfectServe's executive involvement because I tend to...
Login or Create an Account to see details.
Director
Attribution is a challenge for tangible outcomes. I would say that PerfectServe is definitely...
Login or Create an Account to see details.
Director
PerfectServe has done a great job with integration, but our health system has done a poor job...
Login or Create an Account to see details.
Director
With COVID-19, the vendor could have reached out and found out what we were doing. Certainly, the...
Login or Create an Account to see details.
Director
We don’t fully utilize all of the PerfectServe features. In terms of upgrades, the vendor doesn’t...
Login or Create an Account to see details.
Director
The solution probably could support our goals, but it doesn’t because of the way we implemented it...
Login or Create an Account to see details.
Director
We are moving away from something that actually works really well for us to something that we don’t...
Login or Create an Account to see details.
Director
We had a big go-live a few years ago, and that was very well supported. People came to town and...
Login or Create an Account to see details.
Director
In many ways, the vendor is an incomplete service. Some things are out of the vendor’s control, but...
Login or Create an Account to see details.
Director
The vendor was really proactive with COVID-19. They reached out to us immediately and said we...
Login or Create an Account to see details.
Director
One of the new things that the vendor came out with is called PerfectServe Reach. It allows us to...
Login or Create an Account to see details.
Director
The vendor developed tip sheets during the training, but after they implement the system, they run...
Login or Create an Account to see details.
Director
We have done a lot of integration with the vendor. We have one platform for DME authorization, and...
Login or Create an Account to see details.
Director
We almost can’t keep up with the new technology that the vendor comes out with. COVID-19 definitely...
Login or Create an Account to see details.
Director
The vendor's service has been proactive, especially in the last year. We meet regularly with their...
Login or Create an Account to see details.
Director
The vendor is continuing to improve the product, but as they continue to acquire other platforms and...
Login or Create an Account to see details.
Manager
Our issues with PerfectServe's system are all about the routing and the inability to reroute calls....
Login or Create an Account to see details.
Manager
PerfectServe’s executive involvement is alright. They have great customer service. We have someone...
Login or Create an Account to see details.
Manager
PerfectServe's system is not a bad system, but if someone is hip to technology with automation, it...
Login or Create an Account to see details.
Manager
PerfectServe misses expectations more than they meet them. I don’t think that is anything against...
Login or Create an Account to see details.
Manager
The product is part of our long-term plans. If we were to buy it again, we would have to renegotiate...
Login or Create an Account to see details.
Director
The overall product quality is very good. The key to the system is in the implementation process and...
Login or Create an Account to see details.
Director
The vendor has the opportunity to improve their app product and make it more user friendly so that...
Login or Create an Account to see details.
Analyst/Coordinator
Not all of the support people who answer the phone have the ability to answer our questions, so we...
Login or Create an Account to see details.
Analyst/Coordinator
We are a large health system, and we are a mixed bag of complexity. I think that we could have been...
Login or Create an Account to see details.
Analyst/Coordinator
Our consultant is amazing. Maybe that is because our consultant understands holistically how the...
Login or Create an Account to see details.
Analyst/Coordinator
We had so many problems, and the executives worked with us on more than one occasion. Because of...
Login or Create an Account to see details.
Analyst/Coordinator
I needed PerfectServe to list all of the help desk tickets somewhere that I could reference so that...
Login or Create an Account to see details.
Analyst/Coordinator
During the implementation, we both succeeded in certain things, and we both failed in certain...
Login or Create an Account to see details.
Analyst/Coordinator
Part of our problem was that the vendor didn't do any of the initial training. Today, the testing...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has been excellent in supporting us during the COVID-19 crisis. They have been amazing....
Login or Create an Account to see details.
Director
The vendor's training is great, and we are able to get pretty much everything we ask for within six...
Login or Create an Account to see details.
Director
The product is definitely helping us to drive tangible outcomes. We get tons of data from the...
Login or Create an Account to see details.
Physician
PerfectServe has been fairly responsive during the COVID-19 crisis. PerfectServe’s support staff...
Login or Create an Account to see details.
Physician
I would probably not buy the system again. It is difficult to bring someone up on the system. We...
Login or Create an Account to see details.
Physician
The application is okay, but I do not like the user interface. It is too difficult and bare bones...
Login or Create an Account to see details.
Physician
PerfectServe includes an automatic escalation system. If we are the on-call provider and we get...
Login or Create an Account to see details.
Physician
The application’s interface is just plain. It is almost like the vendor went online and found a...
Login or Create an Account to see details.
CMO
We use PerfectServe for all of our scheduling. We use it for communication from nurses to providers,...
Login or Create an Account to see details.
CMO
The vendor does a good job of having 24/7 tech support and availability. They do a very good job of...
Login or Create an Account to see details.
CMO
At times, we feel like PerfectServe nickel-and-dimes. Building things costs money, and adding a list...
Login or Create an Account to see details.
CMO
The vendor provides good support. They make upgrades in their products that are beneficial for the...
Login or Create an Account to see details.
CMO
With PerfectServe’s training, there were a lot of videos and training materials because the vendor...
Login or Create an Account to see details.
CMO
The vendor brought our medical staff together in terms of communication and enhanced the way we...
Login or Create an Account to see details.
CMO
The product has done a great job. Physicians are finicky, so we have learned along with the vendor....
Login or Create an Account to see details.
CMO
The vendor takes a long time to develop their product, and they always seem to be behind the...
Login or Create an Account to see details.
CMO
By sending a person to our team and training our team, the vendor took the lead in terms of forming...
Login or Create an Account to see details.
CMO
The vendor used to be more involved when the person who ran the company was the founder. They were...
Login or Create an Account to see details.
CMIO
If we were to reimplement the system, we would do things differently. The product has evolved, and...
Login or Create an Account to see details.
CMIO
The product is vendor supported. The vendor doesn’t really train our frontline staff, so that isn’t...
Login or Create an Account to see details.
CMIO
From a technical point of view, the solution works well. I would like to see better analytics. We...
Login or Create an Account to see details.
CMIO
The platform is incredibly powerful and sophisticated. When it is optimally configured, it really...
Login or Create an Account to see details.
CMIO
The current model is vendor supported. When we need to make a change, we have to call the vendor,...
Login or Create an Account to see details.
CMIO
We have integration with our EMR. We have FHIR apps and use them for message routing. The vendor has...
Login or Create an Account to see details.
CMIO
The vendor has great functionality built in, and the functional capability is excellent....
Login or Create an Account to see details.
CMIO
We have recently had some issues with the vendor’s support, so I am going to ding them on their...
Login or Create an Account to see details.
CMIO
The vendor is pretty proactive in terms of reaching out to us and making sure that we have a plan...
Login or Create an Account to see details.
CMIO
We are on a positive trajectory with the vendor. We have had a couple of regrouping, collaborative...
Login or Create an Account to see details.
Manager
In terms of executive involvement, PerfectServe is low. I don’t know what executives are involved in...
Login or Create an Account to see details.
Manager
In terms of helping us during the COVID-19 crisis, PerfectServe really hasn’t. Our business dried up...
Login or Create an Account to see details.
Manager
I really like working with PerfectServe. They are good, and I recommend them highly. They are very...
Login or Create an Account to see details.
Manager
When I started working here, we were researching other companies. Some companies charged per message...
Login or Create an Account to see details.
Manager
PerfectServe understands weird scenarios and workflows. I have dealt with other answering services...
Login or Create an Account to see details.
Nurse
The vendor's support is stellar. The vendor has been national for years now, and their call center...
Login or Create an Account to see details.
Nurse
We are very hopeful that the bidirectional platform will help turn around patient outcomes a lot...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
No Failure to Communicate: Clinical Communication Platforms 2020
The Current Landscape of Secure Communication
Secure Comms: An Evolving Healthcare Market
The Explosive Growth of Secure Communication