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PerfectServe
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Paul Hess
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User Commentary

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Other Observations & Comments

Everything about STAR Financials works, but I just think that with the technology that is out there...

Nov 2022
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Director

Functionality and Upgrades

At one point, PerfectServe released a horrible update to their mobile app, which is the vendor's...

Oct 2022
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Director

Implementation and Training

PerfectServe’s initial implementation was stellar. The people that the vendor brought on-site were...

Oct 2022
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Director

Service and Support

Our account advisor and the tech support team that is assigned to us are great. They know the...

Oct 2022
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Director

Relationship

The vendor’s executives were engaged when we were having problems, but they prevented us from...

Oct 2022
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Director

Other Observations & Comments

When it works, the product is great. It is like a car. A car is wonderful when it works and gets me...

Oct 2022
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Director

Functionality and Upgrades

I would recommend the product. I would be very honest with peers, and I would tell them that the...

Oct 2022
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Manager

Relationship

PerfectServe is always looking for ways to improve what we have, and they do what they say they...

Oct 2022
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CMIO

Sales and Contracting

PerfectServe tries to upsell us on other modules, and during the negotiation, their quotes were off....

Oct 2022
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CMIO

Future Outlook

What the vendor has forecasted for future development doesn’t look good. We are abandoning the...

Oct 2022
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VP/Other Executive

Relationship

I meet with PerfectServe's executives regularly, and we can meet even more often if needed.

Sep 2022
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VP/Other Executive

Relationship

Our relationship with PerfectServe is great. I have a tight alignment with their executive team....

Sep 2022
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VP/Other Executive

Service and Support

PerfectServe’s service is improving. They put in a new process, and I believe they can and will...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe still has so many bugs and kinks in their software that PerfectServe’s competitors do...

Sep 2022
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CMIO

Functionality and Upgrades

PerfectServe's application leaves a lot to be desired compared to competitors' applications as far...

Sep 2022
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CMIO

Technology

PerfectServe uses what they call patient-centered routing, which very intelligently sends the...

Sep 2022
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CMIO

Functionality and Upgrades

We do have some providers that use some of PerfectServe’s partner applications, and those products...

Sep 2022
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Nurse

Interfacing and Integration

We have got the product embedded into our EMR, and the product has been working as designed.

Aug 2022
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Nurse

Other Observations & Comments

We are looking at some improved workflows that would help us get consults and critical values to the...

Aug 2022
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Nurse

ROI / Cost (care and feeding)

A lot of our communication is so much faster with PerfectServe than without it. Having the solution...

Aug 2022
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Nurse

Relationship

We meet regularly with the vendor and are able to bring up or track any issues that we are working...

Aug 2022
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Manager

Implementation and Training

PerfectServe does a good job with implementations. Our implementation experience was slow moving in...

Aug 2022
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Manager

Functionality and Upgrades

We use the application for provider-to-provider communication, and it is straightforward and easy to...

Aug 2022
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Manager

Service and Support

PerfectServe does a good job of sending us notifications for system downtime related to upgrades....

Aug 2022
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Director

Interfacing and Integration

A challenge that we have encountered is the integration of the PerfectServe product with our EMR. We...

Aug 2022
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Director

Relationship

The vendor is pretty good about following through, but sometimes the follow-through takes a little...

Aug 2022
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Director

Functionality and Upgrades

One strength of PerfectServe's solution is that the product allows us to be able to reach whoever is...

Aug 2022
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Director

Lessons Learned

If we had to implement the PerfectServe product all over again, a key thing we have learned is to...

Aug 2022
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Director

Functionality and Upgrades

PerfectServe is a very closed system, so we can't use it for telehealth visits even though it is a...

Aug 2022
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Manager

Other Observations & Comments

Prior to installing the scheduling module, we didn't have a lot of issues with PerfectServe. We...

Jul 2022
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Analyst/Coordinator

Service and Support

PerfectServe's communication is great. We throw a lot of things that are difficult at PerfectServe....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

For new users, the idea of the PerfectServe system takes a little time to grasp. For example,...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

By integrating the PerfectServe system with our EMR, we have been able to automate our critical lab...

Jul 2022
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CMIO

Relationship

We work quite closely with the vendor. I know them quite well, and I appreciate all that they do....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

Things are going really well with PerfectServe. There was a period where we were taking on a lot and...

Jul 2022
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Analyst/Coordinator

Service and Support

PerfectServe’s help desk tends to have a 50/50 split in terms of good and bad support. Sometimes, we...

Jul 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We use the PerfectServe system because, under our umbrella of operational excellence, we can improve...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the recent improvements and innovations that PerfectServe made are big steps in the right...

Jul 2022
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CMIO

Future Outlook

PerfectServe's platform is incredibly powerful, but it is also incredibly complicated. The...

Jul 2022
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CMIO

Functionality and Upgrades

Sadly, we don’t use the PerfectServe solution in the OR. I would like to, but there are some big...

Jul 2022
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CMIO

Functionality and Upgrades

The PerfectServe system is used within the ED for external communication; the ED people use the...

Jul 2022
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CMIO

Interfacing and Integration

We have secure calls integrated with the PerfectServe system, but they aren't directly integrated...

Jul 2022
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CMIO

Other Observations & Comments

We don't have a centralized physician call center. We have the hospital switchboard, which is a...

Jul 2022
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Director

Service and Support

PerfectServe has good support. The system is cloud based, and it is meeting our communications...

Jul 2022
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Director

Other Observations & Comments

We may be moving away from PerfectServe's product, so we are looking at other products. Our EMR...

Jun 2022
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CMIO

Relationship

PerfectServe blames us for not using the product the way it is supposed to be used. They make us...

Jun 2022
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CMIO

Other Observations & Comments

PerfectServe fills a niche, and their product is more comprehensive than Epic's, so we feel stuck...

Jun 2022
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CMIO

ROI / Cost (care and feeding)

I don't know how many messages are being sent across PerfectServe's solution or whether we have...

Jun 2022
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CMIO

Functionality and Upgrades

PerfectServe isn't the easiest app to use, and it should be easier to use. Providers have been very...

Jun 2022
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CMIO

Relationship

I never hear from PerfectServe except when they are trying to sell us something.

Jun 2022
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Director

Relationship

When we ask our PerfectServe representative questions or bring up barriers that we have experienced,...

Jun 2022
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Director

Implementation and Training

When we implemented PerfectServe, the training that the vendor gave us was very good.

Jun 2022
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Director

Interfacing and Integration

From an integration perspective, PerfectServe isn't very good. We sat in on a call about that, and...

Jun 2022
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Director

Technology

The solution is silent. That is nice. It also doesn't impose on our other systems or workflows. We...

Jun 2022
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Director

Service and Support

The vendor's support is great. From a customer-experience standpoint, PerfectServe's people are...

Jun 2022
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VP/Other Executive

Implementation and Training

PerfectServe didn't have a good implementation plan. They were very scattered and didn't mention...

Jun 2022
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VP/Other Executive

Interfacing and Integration

PerfectServe is supposed to be integrated with our EMR so that the nurses don't have to go to the...

Jun 2022
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VP/Other Executive

Technology

PerfectServe is unresponsive when it comes to the product. The system design is poor, and in terms...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

PerfectServe is very expensive, and I don't think it drives value.

Jun 2022
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VP/Other Executive

Relationship

PerfectServe is not clear when they talk to us about our responsibilities for the product and what...

Jun 2022
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VP/Other Executive

Service and Support

When we call the vendor's service desk, there can be a 24-hour turnaround for even a callback. When...

Jun 2022
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CMO

ROI / Cost (care and feeding)

The vendor's cost structure is transparent. The structure is per user, but we have residents that...

Jun 2022
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CMO

Technology

One advantage is that the solution is easy. There are many different easy ways for someone to get...

Jun 2022
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CMO

Functionality and Upgrades

The system's scheduling piece is not really robust at all. We end up having either an inferior...

Jun 2022
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CMO

Functionality and Upgrades

PerfectServe's system is a good product; it is robust and easy to use, and it has a lot of...

Jun 2022
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CMO

Future Outlook

We are moving away from PerfectServe as soon as we can. We have moved to a third-party communication...

Jun 2022
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Manager

Functionality and Upgrades

I would not buy PerfectServe's system again. PerfectServe and another vendor have a lot of...

May 2022
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Manager

Interfacing and Integration

We didn't contract the vendor for any ongoing training. We got a bunch of handouts that we can give...

May 2022
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Director

Functionality and Upgrades

PerfectServe is super flexible and willing to dive into any possible integration that we suggest....

May 2022
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Director

Relationship

The vendor is very proactive. They are unique because they are growing while territories are...

May 2022
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Director

ROI / Cost (care and feeding)

The PerfectServe system is our first choice for communication with physicians, and we keep branching...

May 2022
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Director

Relationship

We are holding the vendor back; they aren't holding us back. They have a lot of options that would...

May 2022
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Director

Functionality and Upgrades

The outcomes of the product are good. We like the alerts and things like that. When we tell...

May 2022
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Director

Relationship

One of the things that I like about PerfectServe is that they improve their core product and are...

May 2022
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Director

ROI / Cost (care and feeding)

The product costs a hefty chunk of money every year, but I would defend PerfectServe for that. To...

May 2022
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Director

Lessons Learned

The only problem with PerfectServe is its name. When a doctor experiences an issue with the product,...

May 2022
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Physician

Relationship

The training on the system was a disaster when we started. When we started using the product, we had...

May 2022
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Physician

Interfacing and Integration

The system is doing well in terms of meeting our integration and interoperability goals. We created...

May 2022
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Director

Implementation and Training

PerfectServe has great trainings in terms of tutorials and how to use the solution from an end user,...

Apr 2022
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Director

Functionality and Upgrades

I don’t see anything that PerfectServe could improve on. The number-one outcome for us is that we...

Mar 2022
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Director

Interfacing and Integration

The PerfectServe system is working well. We recently embedded the PerfectServe system into our EMR....

Mar 2022
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Director

ROI / Cost (care and feeding)

There are charges, but PerfectServe is pretty flexible with those charges. PerfectServe doesn't...

Mar 2022
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Director

ROI / Cost (care and feeding)

I would recommend the PerfectServe system to others. It is not cheap, but for an organization that...

Mar 2022
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Director

Implementation and Training

There is not a lot of training involved. There are a lot of features in PerfectServe that are not...

Mar 2022
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Director

Implementation and Training

During the go-live period, there were a lot of things that didn't work as designed, so we had to...

Mar 2022
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Director

Functionality and Upgrades

Internally, PerfectServe works really well. It has reduced the need for multiple pagers. We can send...

Mar 2022
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Director

Relationship

PerfectServe has a vision, but they don't consistently deliver. There are some issues with the way...

Mar 2022
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Director

Other Observations & Comments

My recommendation of PerfectServe would depend on the type of complexity a friend is looking for. If...

Mar 2022
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VP/Other Executive

Relationship

We are very satisfied with PerfectServe and have even expanded our use of it over the last year. The...

Mar 2022
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VP/Other Executive

Implementation and Training

The implementation team from PerfectServe has been consistent in the people we work with, and that...

Mar 2022
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VP/Other Executive

Other Observations & Comments

We have tried to avoid introducing another communication path, but our ambulatory sites feel like...

Mar 2022
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Manager

Functionality and Upgrades

The system has a lot of good features, and it holds providers accountable. That is good, but the...

Mar 2022
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Manager

Relationship

The vendor doesn't keep all of their promises. Years ago, they told us that they were going to make...

Mar 2022
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Manager

Service and Support

The best thing about working with PerfectServe is our direct contact. If that person were to leave...

Mar 2022
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Manager

Interfacing and Integration

Things are fine with PerfectServe. It would be nice if the system could integrate with Epic's...

Mar 2022
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Manager

Service and Support

I hope that my satisfaction with the vendor will go up in a year, but that depends on whether the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are workarounds we have to use to get things to work in the PerfectServe system. It is not...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

There are things about the PerfectServe software that I wish I had known before. There are things...

Mar 2022
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Analyst/Coordinator

Service and Support

I still don’t understand how PerfectServe’s support works. When I try to use the online support...

Mar 2022
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Analyst/Coordinator

Service and Support

My PerfectServe representative is always really helpful. I know they get bombarded, but when I go to...

Mar 2022
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VP/Other Executive

Implementation and Training

PerfectServe is a good product for us. We implemented the product recently, and the implementation...

Mar 2022
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VP/Other Executive

Service and Support

An implementation we had was a success, but we went through at least two project lead changes at...

Mar 2022
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VP/Other Executive

Relationship

The vendor could be a little more aggressive. That is tricky because most people don’t want a sales...

Mar 2022
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VP/Other Executive

Relationship

We don’t need to be in constant communication with the vendor’s executives, but some visibility or...

Mar 2022
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VP/Other Executive

Service and Support

We have a very good support representative right now. That person is very responsive, very...

Mar 2022
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VP/Other Executive

Interfacing and Integration

We would like PerfectServe to incorporate as much integration as possible between their platform and...

Mar 2022
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VP/Other Executive

Future Outlook

We are thinking of switching vendors, but there is some hesitancy because we have been with...

Mar 2022
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Manager

Relationship

In the past, there was no ongoing training with PerfectServe. They made promises to come on-site and...

Feb 2022
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Manager

Service and Support

In the past, if we wanted a provider to set up an account, we had to fill out a spreadsheet...

Feb 2022
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Manager

Functionality and Upgrades

We would like the on-site administrator for the product to have more access to the product because...

Feb 2022
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Manager

Relationship

In the past, the PerfectServe system was not very user friendly, and PerfectServe's support was not...

Feb 2022
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VP/Other Executive

Relationship

We regularly meet with PerfectServe where we talk about some of the strategic initiatives that we...

Feb 2022
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VP/Other Executive

Interfacing and Integration

We have integration with PerfectServe and our EMR. Our staff accesses PerfectServe from within our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We have talked a lot with PerfectServe about data and what data we can pull out to help improve who...

Feb 2022
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VP/Other Executive

Implementation and Training

The product is very intuitive. At the very beginning of the implementation, there was a lot of...

Feb 2022
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VP/Other Executive

Service and Support

PerfectServe lets us know when upgrades are happening. PerfectServe sends out release notes and...

Feb 2022
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VP/Other Executive

Service and Support

Sometimes, we call the PerfectServe support center, and we get a triage person who isn't very...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

PerfectServe is part of our long-term plans, but a lot of our physicians aren’t happy about that. We...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I am neutral with PerfectServe's system. I am not dissatisfied but I am not satisfied either. The...

Feb 2022
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VP/Other Executive

Relationship

PerfectServe delivers new functionality and communicates with us when they can’t do something. They...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

PerfectServe charges for every little thing. If we make our call schedule a little more challenging,...

Feb 2022
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VP/Other Executive

Implementation and Training

When there are upgrades, PerfectServe sends an email, and that is pretty much all they do....

Feb 2022
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(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Even if I am the admin on the account, I can’t add anything to the system. I have to ask...

Feb 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

PerfectServe's system doesn’t communicate with any of our other systems, so I don’t even know...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

When someone doesn’t have access to the system, it would be nice if we could just tell that person...

Feb 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

I have never heard of any vision with PerfectServe. Their vision has never been communicated to us.

Feb 2022
||
(0)
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VP/Other Executive

Relationship

The phone support from PerfectServe is not great, but the web support is a lot better. With phone...

Feb 2022
||
(0)
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VP/Other Executive

Future Outlook

I wish PerfectServe would do a quarterly business review to explain what they are doing for us, show...

Feb 2022
||
(0)
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 or  to see details.

Nurse

Relationship

PerfectServe has grown leaps and bounds in the time we have worked with them. They are a stellar...

Feb 2022
||
(0)
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 or  to see details.

Nurse

ROI / Cost (care and feeding)

PerfectServe is a business. They have to make money, so I don't consider the things they do charge...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

When I teach classes on how to use PerfectServe, people sometimes get frustrated, but that is only...

Feb 2022
||
(0)
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Nurse

Service and Support

PerfectServe’s support people are always good, and they have great music when we are on hold. They...

Feb 2022
||
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

With PerfectServe, we have started to achieve some actual findings from a patient-healthcare...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are big fans of the PerfectServe technology. We have done a pretty strong implementation. We...

Feb 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

PerfectServe’s quality is very good. To some extent, its biggest challenge has to do with the robust...

Feb 2022
||
(0)
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 or  to see details.

VP/Other Executive

Other Observations & Comments

The challenges that we are running into with PerfectServe have more to do with our use of the...

Feb 2022
||
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Some of the tasks that we have had have certainly involved PerfectServe throwing resources at our...

Feb 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We have gotten good service from PerfectServe over the years. I used to get a lot of attention from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had good support during the setup. We only moved to PerfectServe because the hospital said...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When everything is set up and running, the system works pretty smoothly; there is no need for any...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are making some big changes around the office. We are expanding and moving offices and updating...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use PerfectServe's after-hours program. We also use features that allow us to text and call...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

We want a product that is more up to date and interactive than PerfectServe is. There are some...

Jan 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have run into a couple of things. We thought we could create groups, but we are having some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The biggest issue is physician buy-in on our side. We struggle with getting physicians to download...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PerfectServe comes through on whatever we need for our integration and interoperability goals....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe proactively offered a lot of options during COVID-19, and they were willing to help...

Jan 2022
||
(0)
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 or  to see details.

Manager

Service and Support

The vendor’s service is very good. I am so impressed. PerfectServe is there for us, and they...

Jan 2022
||
(0)
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 or  to see details.

Manager

Service and Support

If I need to call the help line, I might have to wait on hold for a minute or two, but the support...

Jan 2022
||
(0)
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 or  to see details.

Manager

Service and Support

I like the response I get from the PerfectServe team when I have a problem. I email my go-to people...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We pushed through the go-live even though it was during COVID-19. We went through the virtual...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe has been able to come through with everything on their work plan. They met all the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training modules are easy to follow, understand, and apply.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I really like PerfectServe. I like the service they provide and particularly like the 24/7 help...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It would be helpful if the user that is using PerfectServe's product could see the routing...

Dec 2021
||
(0)
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Manager

Implementation and Training

I have weekly calls with my representative at PerfectServe, and we can talk about problems that we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

PerfectServe could always be better with their pricing. The solution is not cheap, but it is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation team is outstanding. We rarely need any training, but when we first went live,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PerfectServe is a very good vendor. They are an excellent healthcare partner. They genuinely care...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

PerfectServe's ease of use depends on the user's age level. Our younger staff members really...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We recently implemented several upgrades that have increased the functionality of PerfectServe. Our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

PerfectServe is geared toward nonemergent, routine processes, so it isn't good for acute...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

There are a lot of holes and workarounds in PerfectServe. Everyone has to work around the system...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

We have tried to work with the vendor to fill in the solution's gaps, but we have run into a wall....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

Our problem is not with PerfectServe as a product. It is with our governance of PerfectServe. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

PerfectServe tries to keep their promises, but they are slow to respond to us. They seem to be very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

The product doesn't work the way that we were told that it would work. It doesn't communicate with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

We need regular meetings with the vendor until we can get the solution fixed. We are now more...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We looked at several other systems that we thought could match what PerfectServe does with call...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

PerfectServe is proactive, but they have had a lot of different project leaders over the years. The...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We wanted PerfectServe to help our physicians get more involved. Before, a lot of our staff members...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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