PointClickCare (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Loyalty

Lately, we have been focusing on our assisted living and more so on configuring and understanding...

Dec 2024
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VP/Other Executive

Culture, Value

I wouldn't say that the vendor's charges are unfair. PointClickCare is a business, and they have to...

Nov 2024
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VP/Other Executive

Product

I have suggestions that would make the system a bit more user friendly if the vendor would bother to...

Nov 2024
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Director

Operations, Product

PointClickCare is super easy to use, and we don't need much training. The vendor has a new solution...

Oct 2024
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Director

Loyalty, Product

I would not buy PointClickCare again because our facility's specialty is not PointClickCare's strong...

Oct 2024
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Director

Relationship

Recently, PointClickCare had a potential data breach and it has not been clear who has been...

Oct 2024
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Nurse

Product

We like PointClickCare. It is easy. It is very user friendly. It prompts us to do the next step, and...

Sep 2024
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Nurse

Relationship

PointClickCare always points us to Pulse, but who has time to go to Pulse? I might have time because...

Sep 2024
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Nurse

Culture, Value

Unfortunately, we got a good price with PointClickCare in the beginning, but now, everything is...

Sep 2024
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Analyst/Coordinator

Operations, Product

The thing I like the most about the system is its ease of use. Its processes are pretty easy once...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We are in the process of doing some enhancements. Once those enhancements happen, I think the system...

Jul 2024
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Analyst/Coordinator

Loyalty

We are working on a specific integration. We tried PointClickCare's Pharmacy Connect, but there are...

Jul 2024
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Analyst/Coordinator

Culture, Value

With the vendor's invoices, we are being charged for things that we shouldn't be charged for...

Jul 2024
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Analyst/Coordinator

Relationship

PointClickCare does a pretty good job. We have a technical account manager who pulls in people as...

Jul 2024
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CEO/President

Relationship

PointClickCare is a behemoth, and they act like it, so I do not like them. Any company as big as...

Jul 2024
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CEO/President

Value

I'm very disappointed in the vendor when it comes to interoperability. Interoperability is where...

Jul 2024
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CEO/President

Loyalty

We chose PointClickCare's system because it is an EMR for assisted living facilities. It is a simple...

Jul 2024
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CEO/President

Operations

My implementation with PointClickCare was terrible. An assisted living implementation should go very...

Jul 2024
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Director

Product

The product’s biggest strength is its simplicity. We can go between the SNF side and the assisted...

Apr 2024
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Director

Culture, Value

With the charges, the vendor just pieces everything out. Everything is a charge for setup fees,...

Apr 2024
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Manager

Relationship

PointClickCare has a community similar to Facebook for their customers where we can help each other...

Apr 2024
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Director

Operations

PointClickCare is such a big organization, but they have a fractured implementation process. We have...

Apr 2024
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Director

Culture, Value

We get charged for everything by PointClickCare. Generally, the team that we work with has been open...

Apr 2024
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Director

Relationship

We do have regular calls with PointClickCare, and they ask what kind of issues are coming up, but...

Apr 2024
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Director

Relationship, Value

We have to pay for customer support; we don't get it for free. That is a rub for me because if we...

Apr 2024
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Director

Loyalty, Relationship, Product

PointClickCare is getting much better at interoperability because they have had a very strong line...

Apr 2024
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Director

Loyalty, Relationship

PointClickCare is in the process of building an enterprise-wide dashboard, but that hasn't come to...

Apr 2024
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Director

Relationship, Operations

PointClickCare has been a wonderful partner, but over the last couple of years, they have put a lot...

Apr 2024
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Director

Relationship, Product

The product seems to handle billing okay. The vendor is working hard to improve the reporting capabilities....

Apr 2024
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Manager

Operations, Product

The PointClickCare system allows us to do a whole lot. I haven't used it for as many years as some...

Apr 2024
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Nurse

Relationship

Sometimes there is a bit of a delay with PointClickCare’s support. At times, they will acknowledge...

Mar 2024
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Director

Value

I think PointClickCare avoids charging for every little thing. They don't charge for something like...

Feb 2024
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Director

Operations

PointClickCare’s training is usually really good. However, they always want to do it over the web,...

Feb 2024
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COO

Culture, Value

PointClickCare charges for every little thing, but they do work with me on pricing, and they are...

Feb 2024
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VP/Other Executive

Loyalty, Product

We have had PointClickCare for quite a while. We tried it out, and then it went off the radar for a...

Feb 2024
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VP/Other Executive

Operations

PointClickCare is a very on-target group. When there is a new implementation, the vendor is on...

Feb 2024
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Director

Loyalty, Product

We want to stay abreast of the changes in PointClickCare’s Practitioner Engagement, and if it gets...

Jan 2024
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Director

Culture, Relationship

I think PointClickCare has gotten smart; they are not making promises so that they can avoid having...

Jan 2024
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Director

Operations

I have to score the quality and effectiveness of PointClickCare’s training really low. We had their...

Jan 2024
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Director

Culture, Product

The core functionality of PointClickCare is not frequently changing. For the most part, it works as...

Jan 2024
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Director

Relationship

Most of the time, we can't talk to somebody from PointClickCare’s support team. And half of the...

Jan 2024
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Director

Value

There is a percentage increase for PointClickCare every year, but we are not getting anything...

Jan 2024
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CEO/President

Relationship, Product

We have to take the timelines for PointClickCare’s promises with a grain of salt. One example is...

Jan 2024
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CEO/President

Relationship, Operations

Surveyors are always grateful we have PointClickCare when they come in because it is easy for them...

Jan 2024
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Director

Loyalty

We are discussing whether PointClickCare is part of our long-term plans. Since we are growing, we...

Jan 2024
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Director

Operations

PointClickCare does not offer any training unless we go to their annual conference. A lot of the...

Jan 2024
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Director

Loyalty

We have decided to move some of the billing and GL management away from PointClickCare and to...

Jan 2024
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Analyst/Coordinator

Relationship

Over the last calendar year, I have noticed a decline in the effectiveness of PointClickCare’s phone...

Dec 2023
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