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PointClickCare (Assisted Living/Memory Care)
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Implementation and Training

There isn't really a lot of ongoing training. It falls on the customer to do that training...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

PointClickCare is pretty good about delivering new technology, but they could do a better job.

Feb 2023
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Analyst/Coordinator

Service and Support

The customer support from PointClickCare has slipped a bit lately.

Feb 2023
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Analyst/Coordinator

Relationship

PointClickCare is proactive on a lot of things. I have good relationships with a couple of people...

Feb 2023
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Analyst/Coordinator

Implementation and Training

I would say to a potential customer that PointClickCare’s sales process is great. Their...

Feb 2023
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Director

Interfacing and Integration

PointClickCare is not interoperable at all. I know the vendor is working on a practitioner...

Feb 2023
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Director

Functionality and Upgrades

Value-based care has a different approach than what PointClickCare was originally set up for, and we...

Feb 2023
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Director

Relationship

PointClickCare has gotten a little better at being proactive. They now have automatic messages that...

Feb 2023
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Director

Lessons Learned

We have been able to customize enough of the program to buffer our needs that are not being met, but...

Feb 2023
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Director

Service and Support

We have daily support until a certain time, but then PointClickCare also has an after-hours support...

Feb 2023
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CEO/President

Interfacing and Integration

Using the product, we can easily transfer information from the senior living areas to the skilled...

Jan 2023
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CEO/President

Relationship

I always encourage people to get involved with PointClickCare. I tell people to go to the summit...

Jan 2023
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CEO/President

Service and Support

At one point, we were not yet using Companion in our senior living area, but the vendor’s support...

Jan 2023
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CIO

Win/Loss - Why they were selected (by current clients)

What made us pick PointClickCare’s assisted living solution over other products is that it does have...

Dec 2022
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CIO

Relationship

If there is one negative I would say about PointClickCare, it is that they are really big, and they...

Dec 2022
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CIO

Functionality and Upgrades

PointClickCare seems to test their upgrades pretty well. The upgrades with PointClickCare are really...

Dec 2022
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CIO

Future Outlook

In the area of assisted living and memory care, we have a smaller spectrum of documentation. We...

Dec 2022
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CIO

Interfacing and Integration

PointClickCare is bringing in remote monitoring but could do even better in bringing in new...

Dec 2022
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CIO

Functionality and Upgrades

Everything is working well, and there are no issues with PointClickCare. We would and do recommend...

Dec 2022
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VP/Other Executive

ROI / Cost

PointClickCare charges for everything; it is ridiculous. It is nickel-and-diming. They make an...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Everything breaks no matter what PointClickCare comes up with. They find solutions for things that...

Nov 2022
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VP/Other Executive

Other Observations & Comments

PointClickCare is working on interoperability, and we are seeing improvements. They are well...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The PointClickCare system produces zero measurable data points for us. We do that on our own. We...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

PointClickCare is all over the place, and they are inconsistent. Their usage for the end user takes...

Nov 2022
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VP/Other Executive

Implementation and Training

We spend a lot of time building training programs to get people on board with the PointClickCare...

Nov 2022
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VP/Other Executive

Relationship

The vendor tries to have good support. We have a phenomenal person, or what they refer to as or...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

As a whole, the PointClickCare system is a pretty good clinical system and a pretty good billing...

Nov 2022
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Director

Service and Support

I don't like to call the PointClickCare service desk people because I have to educate them. They...

Oct 2022
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Director

Future Outlook

We are optimistic about our future with the product. It could only get better.

Oct 2022
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Director

Functionality and Upgrades

PointClickCare's product is supposed to be the number-one product out there, but it doesn't have in...

Oct 2022
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Director

Relationship

I don't feel that PointClickCare keeps their promises. With every implementation that we have done,...

Oct 2022
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Director

Functionality and Upgrades

The vendor doesn't listen to what the end users are doing. It seems like there are workarounds for...

Oct 2022
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Director

Relationship

We have a representative that we talk to on a regular basis, but I can't really say that many of our...

Oct 2022
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Director

ROI / Cost

I don't think we get our money's worth in any way, shape, or form.

Oct 2022
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Director

Lessons Learned

I am personally satisfied with the PointClickCare solution and would buy it again given the...

Oct 2022
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Director

Service and Support

The vendor is really proactive. If they know there is a problem, they send a notice out right away....

Oct 2022
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Director

Implementation and Training

PointClickCare does all their training remotely. They don't do any hands-on training.

Oct 2022
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Director

Functionality and Upgrades

The system is fairly easy for the nurses and aides, but it takes our management a certain amount of...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

PointClickCare is supposed to integrate with our EMR system, but it does not. The systems don't...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The incident reports in PointClickCare are time consuming, and the resident general notes disappear...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

PointClickCare is not simple to figure out. It would be nice if the product gave us tasks right on...

Oct 2022
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Analyst/Coordinator

Relationship

I don't know what PointClickCare’s vision is, and their technology is annoying.

Oct 2022
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VP/Other Executive

Service and Support

I have a roundabout way of getting to people if I need to, but if I am just calling the help desk, I...

Oct 2022
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VP/Other Executive

Sales and Contracting

When the product was sold to us, we were told that we would have access to behavior management and...

Oct 2022
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VP/Other Executive

Interfacing and Integration

The product has the capability for integration, but that is something that comes with a fee. If we...

Oct 2022
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Director

Service and Support

Customers tend to find the problems quicker than the vendor does, so communications about issues...

Oct 2022
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Director

Relationship

I am very blessed to have a good relationship with the vendor overall. If I don’t have something...

Oct 2022
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Director

Other Observations & Comments

The product does not support some of our more unique needs. There needs to be more attention given...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

I don't know whether it is because there are not many requests for functionality around entering...

Aug 2022
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VP/Other Executive

Relationship

PointClickCare does nickel-and-dime us. We have charges for everything. There is no way to only use...

Aug 2022
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VP/Other Executive

Relationship

The PointClickCare product does its job. It works just fine. However, the vendor's support is not...

Aug 2022
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Director

Lessons Learned

Any organization that is thinking of getting PointClickCare's system needs to have report writers or...

Aug 2022
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Director

ROI / Cost

One of the things that PointClickCare charges us for that gets under my skin is the resident...

Aug 2022
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CCO

Implementation and Training

We had some new changeovers with the product, and we had an account manager who was supposed to be...

Aug 2022
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CCO

Win/Loss - Why they were selected (by current clients)

I was a strong advocate for using the PointClickCare system because of the ease of use. We have used...

Aug 2022
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(0)
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Director

ROI / Cost

PointClickCare’s pricing is transparent. If we want to add extra modules, there is definitely a...

Jul 2022
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Director

Functionality and Upgrades

Overall, our experience with PointClickCare is very good. The actual system is very user friendly,...

Jul 2022
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Director

Implementation and Training

During the implementation, PointClickCare was responsive. After the product was implemented, the...

Jul 2022
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Director

Implementation and Training

The implementation process was very difficult. We were a facility that had nothing electronic. We...

Jul 2022
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Nurse

ROI / Cost

PointClickCare has made some changes over the last two years that have really made the product more...

Jul 2022
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Nurse

Interfacing and Integration

The biggest challenge is that when we have a resident move from assisted living to skilled nursing,...

Jul 2022
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Nurse

Service and Support

During our training, which all occurred before we went live, we had a point person, but when we were...

Jul 2022
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Director

Functionality and Upgrades

The Assisted Living and Memory Care solution from PointClickCare is nothing special. The vendor...

Jul 2022
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Director

Service and Support

The support team from PointClickCare takes so long to fix things. Sometimes, they take years to fix...

Jul 2022
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Director

Functionality and Upgrades

When I use PointClickCare's system, finding usable information is difficult. The system is a limited...

Jul 2022
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Director

Implementation and Training

PointClickCare had very cookie-cutter training. The vendor had training videos that taught us, and...

Jul 2022
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VP/Other Executive

ROI / Cost

PointClickCare avoids charging us and does a good job of managing charges. I was able to get a...

Jun 2022
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VP/Other Executive

Relationship

PointClickCare is doing super innovative things to connect the ecosystem. The user-defined...

Jun 2022
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Manager

Sales and Contracting

We have had an issue with PointClickCare keeping promises, but that is a matter of interpretation....

Jun 2022
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Manager

Service and Support

PointClickCare does a pretty good job, but there have been cases where we have asked for things to...

Jun 2022
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Manager

ROI / Cost

The biggest benefits we have received from working with PointClickCare are standardization of...

Jun 2022
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Director

ROI / Cost

We don't use a lot of the analytics features because there is an extra expense for those things.

Jun 2022
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Director

Functionality and Upgrades

PointClickCare is a solid company. They are helpful and they get the job done. PointClick Care is...

Jun 2022
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Director

ROI / Cost

Anytime we want an add-on, there is an additional cost. Not a lot of things are included. There are...

Jun 2022
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Director

Implementation and Training

Some of the vendor's implementation people are better than others. I have had some people who were...

Jun 2022
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Director

Relationship

We only see the vendor executives if we go to a convention. My liaison is horrible. I always deal...

Jun 2022
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Director

Service and Support

The vendor's help desk team is horrible. The first level of support people is bad. We have to throw...

Jun 2022
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Director

Technology

I have recommended PointClickCare to multiple people. I have used several other software products...

Jun 2022
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Director

Functionality and Upgrades

I don’t know whether PointClickCare really helps us with our pain points, but there are a lot of...

Jun 2022
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Director

Functionality and Upgrades

PointClickCare covers a lot, and learning everything is difficult. Even though the product is for...

Jun 2022
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Director

Relationship

So far, PointClickCare has done a lot for us, and they have been great. They are pretty good about...

Jun 2022
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Director

Relationship

Getting PointClickCare to call us back is sometimes hard. There have been times when I have waited...

Jun 2022
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Director

Future Outlook

We aren't satisfied with the solution. We are moving away from it because we have had multiple...

May 2022
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Analyst/Coordinator

Relationship

People in my company have connections with the PointClickCare executives, and that makes the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I really wish PointClickCare would give their clients more access to actual data. A lot of times, I...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

PointClickCare is pretty much one solution across all the modules. Everything does the same thing....

Apr 2022
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Analyst/Coordinator

ROI / Cost

Whether clients are charged for everything depends on the package that clients have with the vendor....

Apr 2022
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Manager

Relationship

I have had a great experience with PointClickCare. It helps us complete our day-to-day duties...

Mar 2022
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Manager

ROI / Cost

I understand that some things have to have charges, but it would be nice if the vendor didn't charge...

Mar 2022
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Manager

Functionality and Upgrades

PointClickCare's incident reporting system is pretty basic. There isn't a lot that we can do in...

Mar 2022
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Manager

Implementation and Training

The vendor involved a lot of our management staff members in setting the system up. I completely...

Mar 2022
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Director

Other Observations & Comments

I probably would recommend this product to others because there isn’t another product out there that...

Mar 2022
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Director

Technology

The vendor is going to get a lower rating from me this year because I feel like they have taken...

Mar 2022
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Director

Service and Support

We can connect to the vendor's support team easily, but they don’t resolve our issues. We have had a...

Mar 2022
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Director

Functionality and Upgrades

One of the challenges in the system is that there is not really a place to just track referrals. If...

Mar 2022
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