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PointClickCare (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
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Commentary Summary

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User Commentary

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Director

Relationship

There are some good, solid pieces in PointClickCare, and the vendor does keep their promises, but...

Dec 2024
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Director

Operations, Product

PointClickCare’s system is very customizable, but in being customizable, we really need to...

Dec 2024
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Director

Value

With PointClickCare, I have to pay extra for a database copy that gets run regularly, and with...

Dec 2024
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Director

Value

We get marked for everything with PointClickCare. One of the things that drives me crazy is that we...

Dec 2024
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Director

Product

PointClickCare is a core EHR, but it lacks things like occupancy, and we can only run reports on...

Dec 2024
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Director

Loyalty

PointClickCare is working behind the scenes on a lot of stuff, so hopefully we will be more...

Dec 2024
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Director

Relationship

Our PointClickCare account executive is excellent. Also, the support we get is excellent, but we pay...

Dec 2024
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Director

Loyalty

We are in the process of evaluating alternatives to PointClickCare. There are better products out...

Dec 2024
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Director

Product

PointClickCare has a marketplace, and everything has to go through the marketplace in order for it...

Dec 2024
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(0)
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Manager

Loyalty

Lately, we have been focusing on our assisted living and more so on configuring and understanding...

Dec 2024
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(0)
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VP/Other Executive

Culture, Value

I wouldn't say that the vendor's charges are unfair. PointClickCare is a business, and they have to...

Nov 2024
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(0)
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VP/Other Executive

Product

I have suggestions that would make the system a bit more user friendly if the vendor would bother to...

Nov 2024
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Director

Operations, Product

PointClickCare is super easy to use, and we don't need much training. The vendor has a new solution...

Oct 2024
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(0)
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Director

Loyalty, Product

I would not buy PointClickCare again because our facility's specialty is not PointClickCare's strong...

Oct 2024
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(0)
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Director

Relationship

Recently, PointClickCare had a potential data breach and it has not been clear who has been...

Oct 2024
||
(0)
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Nurse

Product

We like PointClickCare. It is easy. It is very user friendly. It prompts us to do the next step, and...

Sep 2024
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Nurse

Relationship

PointClickCare always points us to Pulse, but who has time to go to Pulse? I might have time because...

Sep 2024
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Nurse

Culture, Value

Unfortunately, we got a good price with PointClickCare in the beginning, but now, everything is...

Sep 2024
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(0)
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Analyst/Coordinator

Operations, Product

The thing I like the most about the system is its ease of use. Its processes are pretty easy once...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We are in the process of doing some enhancements. Once those enhancements happen, I think the system...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty

We are working on a specific integration. We tried PointClickCare's Pharmacy Connect, but there are...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Value

With the vendor's invoices, we are being charged for things that we shouldn't be charged for...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

PointClickCare does a pretty good job. We have a technical account manager who pulls in people as...

Jul 2024
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CEO/President

Relationship

PointClickCare is a behemoth, and they act like it, so I do not like them. Any company as big as...

Jul 2024
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(0)
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CEO/President

Value

I'm very disappointed in the vendor when it comes to interoperability. Interoperability is where...

Jul 2024
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(0)
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CEO/President

Loyalty

We chose PointClickCare's system because it is an EMR for assisted living facilities. It is a simple...

Jul 2024
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(0)
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CEO/President

Operations

My implementation with PointClickCare was terrible. An assisted living implementation should go very...

Jul 2024
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Director

Product

The product’s biggest strength is its simplicity. We can go between the SNF side and the assisted...

Apr 2024
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Director

Culture, Value

With the charges, the vendor just pieces everything out. Everything is a charge for setup fees,...

Apr 2024
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Manager

Relationship

PointClickCare has a community similar to Facebook for their customers where we can help each other...

Apr 2024
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(0)
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Director

Operations

PointClickCare is such a big organization, but they have a fractured implementation process. We have...

Apr 2024
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(0)
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Director

Culture, Value

We get charged for everything by PointClickCare. Generally, the team that we work with has been open...

Apr 2024
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(0)
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Director

Relationship

We do have regular calls with PointClickCare, and they ask what kind of issues are coming up, but...

Apr 2024
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(0)
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Director

Relationship, Value

We have to pay for customer support; we don't get it for free. That is a rub for me because if we...

Apr 2024
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(0)
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Director

Loyalty, Relationship, Product

PointClickCare is getting much better at interoperability because they have had a very strong line...

Apr 2024
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Director

Loyalty, Relationship

PointClickCare is in the process of building an enterprise-wide dashboard, but that hasn't come to...

Apr 2024
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Director

Relationship, Operations

PointClickCare has been a wonderful partner, but over the last couple of years, they have put a lot...

Apr 2024
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Director

Relationship, Product

The product seems to handle billing okay. The vendor is working hard to improve the reporting capabilities....

Apr 2024
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(0)
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Manager

Operations, Product

The PointClickCare system allows us to do a whole lot. I haven't used it for as many years as some...

Apr 2024
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(0)
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Nurse

Relationship

Sometimes there is a bit of a delay with PointClickCare’s support. At times, they will acknowledge...

Mar 2024
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(0)
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Director

Value

I think PointClickCare avoids charging for every little thing. They don't charge for something like...

Feb 2024
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(0)
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Director

Operations

PointClickCare’s training is usually really good. However, they always want to do it over the web,...

Feb 2024
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(0)
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COO

Culture, Value

PointClickCare charges for every little thing, but they do work with me on pricing, and they are...

Feb 2024
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(0)
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VP/Other Executive

Loyalty, Product

We have had PointClickCare for quite a while. We tried it out, and then it went off the radar for a...

Feb 2024
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(0)
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VP/Other Executive

Operations

PointClickCare is a very on-target group. When there is a new implementation, the vendor is on...

Feb 2024
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(0)
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Director

Loyalty, Product

We want to stay abreast of the changes in PointClickCare’s Practitioner Engagement, and if it gets...

Jan 2024
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(0)
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Director

Culture, Relationship

I think PointClickCare has gotten smart; they are not making promises so that they can avoid having...

Jan 2024
||
(0)
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Director

Operations

I have to score the quality and effectiveness of PointClickCare’s training really low. We had their...

Jan 2024
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(0)
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Director

Culture, Product

The core functionality of PointClickCare is not frequently changing. For the most part, it works as...

Jan 2024
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(0)
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Director

Relationship

Most of the time, we can't talk to somebody from PointClickCare’s support team. And half of the...

Jan 2024
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(0)
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Director

Value

There is a percentage increase for PointClickCare every year, but we are not getting anything...

Jan 2024
||
(0)
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CEO/President

Relationship, Product

We have to take the timelines for PointClickCare’s promises with a grain of salt. One example is...

Jan 2024
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(0)
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CEO/President

Relationship, Operations

Surveyors are always grateful we have PointClickCare when they come in because it is easy for them...

Jan 2024
||
(0)
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Director

Loyalty

We are discussing whether PointClickCare is part of our long-term plans. Since we are growing, we...

Jan 2024
||
(0)
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Director

Operations

PointClickCare does not offer any training unless we go to their annual conference. A lot of the...

Jan 2024
||
(0)
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Director

Loyalty

We have decided to move some of the billing and GL management away from PointClickCare and to...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Over the last calendar year, I have noticed a decline in the effectiveness of PointClickCare’s phone...

Dec 2023
||
(0)
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View All Reports
Related Reports
Perception
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Facility-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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