PointClickCare (Assisted Living/Memory Care)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

We aren't satisfied with the solution. We are moving away from it because we have had multiple...

May 2022
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Analyst/Coordinator

People in my company have connections with the PointClickCare executives, and that makes the...

Apr 2022
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Analyst/Coordinator

I really wish PointClickCare would give their clients more access to actual data. A lot of times, I...

Apr 2022
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Analyst/Coordinator

PointClickCare is pretty much one solution across all the modules. Everything does the same thing....

Apr 2022
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Analyst/Coordinator

Whether clients are charged for everything depends on the package that clients have with the vendor....

Apr 2022
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Manager

I have had a great experience with PointClickCare. It helps us complete our day-to-day duties...

Mar 2022
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Manager

I understand that some things have to have charges, but it would be nice if the vendor didn't charge...

Mar 2022
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Manager

PointClickCare's incident reporting system is pretty basic. There isn't a lot that we can do in...

Mar 2022
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Manager

The vendor involved a lot of our management staff members in setting the system up. I completely...

Mar 2022
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Director

I probably would recommend this product to others because there isn’t another product out there that...

Mar 2022
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Director

The vendor is going to get a lower rating from me this year because I feel like they have taken...

Mar 2022
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Director

We can connect to the vendor's support team easily, but they don’t resolve our issues. We have had a...

Mar 2022
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Director

One of the challenges in the system is that there is not really a place to just track referrals. If...

Mar 2022
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COO

PointClickCare's EHR is a great system. We are able to get labs, x-rays, and inbound messages from...

Mar 2022
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COO

From a patient safety perspective, there is less of a chance for medical errors with...

Mar 2022
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Analyst/Coordinator

PointClickCare is doing great. They meet our assisted living and memory care needs. I love the way...

Mar 2022
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Analyst/Coordinator

We currently have a single database for all our communities, and those communities are spread across...

Mar 2022
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Analyst/Coordinator

I meet with PointClickCare on a frequent, regular basis. We talk about everything. I get responses...

Mar 2022
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VP/Other Executive

We don't take advantage of a lot of the functionality in PointClickCare’s system. I don't know...

Mar 2022
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Analyst/Coordinator

For the most part, the vendor does keep their promises, but not always in the timeliest of fashion....

Feb 2022
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Analyst/Coordinator

I only hear from the vendor if I reach out to them, so I make myself understand and find out things...

Feb 2022
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Analyst/Coordinator

There is a lot at play in different states for assisted living on what is available or what the...

Feb 2022
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Analyst/Coordinator

We must pay for a lot of the clinical pieces in order to get them added. And of course, everything...

Feb 2022
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Analyst/Coordinator

In the past, there was an onboarding process where PointClickCare took data from an old system and...

Feb 2022
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Analyst/Coordinator

The product is easy for a basic day-to-day user to sit down and use, but not so much for the...

Feb 2022
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Director

The system built for skilled nursing is being applied to assisted living and memory care in many...

Feb 2022
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Director

We have the best account representative that we could ever ask for. That person has a lot on their...

Feb 2022
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Director

We didn't really have any organized training, but I had a number of questions, and there were...

Feb 2022
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Director

We have been a customer of PointClickCare for a long time, and in the first couple of years that I...

Feb 2022
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Nurse

I don't often have to put in any support requests to the vendor. That is a testament to how good the...

Feb 2022
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Director

The product is pretty good. I can navigate through it. It keeps track of a calendar of events that...

Feb 2022
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Director

The vendor is very transparent with their educational piece, and they promote their new upgrades...

Feb 2022
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Director

PointClickCare's clinical integration is pretty good. We have integrated the solution with several...

Feb 2022
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Director

Once we populate one portion of the solution's nursing assessment software, that portion will...

Feb 2022
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Manager

PointClickCare keeps promises. There is always something we want the vendor to fix that they don’t...

Feb 2022
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Manager

The vendor seems a little fee happy. If we need a specific report, we have to pay to build that...

Feb 2022
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Manager

The major benefits and strengths of PointClickCare are that it is very easy for most nurses to use,...

Feb 2022
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Manager

The reporting could be improved. If the vendor could make all of the report outputs be common...

Feb 2022
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Manager

The census lines give us a bit of trouble, and that has been hard with staffing turnover. We can...

Feb 2022
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Analyst/Coordinator

The initial training was great. The vendor does a really good job with online training, but they...

Feb 2022
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Analyst/Coordinator

The vendor is working on things. There is complexity in the industry, but they have sure done a good...

Feb 2022
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Analyst/Coordinator

The help desk is always available, and the service is very fluid, but the support people don’t...

Feb 2022
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Nurse

Certain departments within our organization are struggling with the system. It is not what the staff...

Feb 2022
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Nurse

We have been trying to do things within the product but don't have the staff or the time to...

Feb 2022
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Director

PointClickCare has great customer service. When we use the 800 number, PointClickCare gets back to...

Jan 2022
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Director

When the vendor is initially training, everything is done in a very organized way. They have a...

Jan 2022
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Director

PointClickCare is on top of regulations. PointClickCare monitors the industry to see what is coming...

Jan 2022
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Director

There haven't been any issues that have come up with PointClickCare that haven't been resolved....

Jan 2022
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Director

We don't use all of PointClickCare's offerings. They continue to evolve their products. They have...

Dec 2021
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Director

If we have a concern or question, PointClickCare’s support people are on top of things. It is a...

Dec 2021
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Director

PointClickCare's system is pretty intuitive. It has a nice look to it, and we can navigate through...

Jul 2021
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Director

PointClickCare does not do release calls or answer questions about releases very well. I don’t know...

Jul 2021
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Director

I would like PointClickCare to do a better job of communicating with us, leading the chat about...

Jul 2021
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Director

PointClickCare did not have a specific solution for us, so now we have two different systems that we...

Jul 2021
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Director

PointClickCare is good at making sure that the software is ready to meet the documentation needs for...

Jun 2021
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Director

PointClickCare started out nickel-and-diming us, but that is definitely getting better.

Jun 2021
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Director

We have a collaborative relationship with PointClickCare. I can send a text message to our account...

Jun 2021
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Director

PointClickCare does not have enough people on their team. PointClickCare needs more people because...

Jun 2021
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CIO

It is incredibly expensive to do recurring billing. It is the most expensive thing we pay for every...

Jun 2021
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CIO

The vendor tends to get to the proverbial ten-yard line in the modules they roll out. In those last...

Jun 2021
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Director

Before we transitioned to the system, we worked on paper. This system allows us to readily access...

May 2021
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Director

PointClickCare is intuitive and easy to use. The vendor also offers training for it. They have...

May 2021
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