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PointClickCare (Assisted Living/Memory Care) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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VP/Other Executive

Relationship, Value

PointClickCare needs to upgrade their help section. Back in the old days, PointClickCare used to...

Mar 2025
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VP/Other Executive

Product, Value

Every little thing costs money with PointClickCare, so that is why we just don't get anything new....

Mar 2025
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VP/Other Executive

Product

When we are trying to produce a record for legal stuff, there is no standard in the PointClickCare...

Mar 2025
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Director

Value

PointClickCare is expensive. Also, there are some reports that would be nice to have with the system...

Mar 2025
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Director

Relationship

Lately, PointClickCare has been on a kick about wanting certain products to be self-led. I love...

Mar 2025
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Director

Loyalty

We are limited in the way PointClickCare allows data to come out. If there is data in the system but...

Mar 2025
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Director

Culture, Value

I have done demos with another vendor to see what they offer, and PointClickCare still wants to...

Mar 2025
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VP/Other Executive

Relationship

We are going through a transition, and PointClickCare has been helpful to the level that they have...

Feb 2025
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VP/Other Executive

Operations

PointClickCare has mostly a train-the-trainer model. So for my organization, I have to figure out...

Feb 2025
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VP/Other Executive

Relationship, Value

We learned that we can have a PointClickCare concierge who will review all the things we do and all...

Feb 2025
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VP/Other Executive

Product

PointClickCare's solution doesn't manage the nurse workload. It manages medications, orders, and...

Feb 2025
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VP/Other Executive

Relationship

PointClickCare’s support is so slow, and I often don't get a solution. I have to keep a little...

Feb 2025
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VP/Other Executive

Loyalty, Product

PointClickCare's system has a lot of good aspects, and we are not looking to move. It is a great...

Feb 2025
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VP/Other Executive

Value

Sometimes we struggle with PointClickCare's plan to push us to other vendors' products that...

Feb 2025
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Analyst/Coordinator

Relationship

PointClickCare's support is probably one of their places for improvement. It usually takes a couple...

Jan 2025
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Analyst/Coordinator

Operations

We have been happy with the vendor's training. When we are implementing something, we are happy with...

Jan 2025
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Analyst/Coordinator

Relationship

PointClickCare is proactive because we sometimes find out about upcoming regulations from them, like...

Jan 2025
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Director

Product

With PointClickCare, being able to do interfaces would help. We can’t do interfaces.

Jan 2025
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Director

Product

The staff members like PointClickCare. It is like the Epic system of the long-term care arena. But...

Jan 2025
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Director

Relationship

PointClickCare has room for improvement. They keep their promises, but sometimes the vendor just...

Jan 2025
||
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Director

Operations

Unfortunately, we had an implementation consultant from PointClickCare who was not available on...

Jan 2025
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Director

Loyalty, Relationship, Product

From an assisted living standpoint, interoperability is still in development with PointClickCare's...

Jan 2025
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Director

Loyalty, Product

Our number-one challenge in senior living is always the census and building that back up. Our...

Jan 2025
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VP/Other Executive

Operations, Product

If someone were looking into the product, I would tell them that I believe PointClickCare's system...

Jan 2025
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(0)
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VP/Other Executive

Operations, Product

Even though we implemented PointClickCare's system with our assisted living facilities (ALFs), I...

Jan 2025
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Analyst/Coordinator

Operations, Product

On the assisted living side, the system is very customizable. We can customize reports, and we can...

Jan 2025
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Manager

Product

I don't know that I really identify PointClickCare as having something specific for memory care. I...

Jan 2025
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Manager

Relationship, Product

PointClickCare works with a lot of different software, and they try to stay on top of things.

Jan 2025
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(0)
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Manager

Product

With PointClickCare, reporting tends to be an area where we are finding that the solution falls...

Jan 2025
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Manager

Value

PointClickCare charges for additional modules. They are more robust, so I guess we can't complain...

Jan 2025
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Analyst/Coordinator

Loyalty

We tried a different solution at first, and over a very short amount of time, we realized that it...

Dec 2024
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Analyst/Coordinator

Product, Value

PointClickCare has a business model driven by a lot of people who work on the clinical side of the...

Dec 2024
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Analyst/Coordinator

Relationship

PointClickCare has a fairly robust community forum; a lot of conversations happen within it. The...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

We had a recent upgrade, and we went through some training and implementation processes with...

Dec 2024
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Analyst/Coordinator

Product

We always want our software to do more, and the PointClickCare system often can't, but the vendor is...

Dec 2024
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Analyst/Coordinator

Product

We have people who have had experience with other software, and anytime I get a negative comment...

Dec 2024
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Director

Relationship

There are some good, solid pieces in PointClickCare, and the vendor does keep their promises, but...

Dec 2024
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Director

Operations, Product

PointClickCare’s system is very customizable, but in being customizable, we really need to...

Dec 2024
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(0)
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Director

Value

With PointClickCare, I have to pay extra for a database copy that gets run regularly, and with...

Dec 2024
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(0)
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Director

Value

We get marked for everything with PointClickCare. One of the things that drives me crazy is that we...

Dec 2024
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(0)
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Director

Product

PointClickCare is a core EHR, but it lacks things like occupancy, and we can only run reports on...

Dec 2024
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(0)
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Director

Loyalty

PointClickCare is working behind the scenes on a lot of stuff, so hopefully we will be more...

Dec 2024
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(0)
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Director

Relationship

Our PointClickCare account executive is excellent. Also, the support we get is excellent, but we pay...

Dec 2024
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Director

Loyalty

We are in the process of evaluating alternatives to PointClickCare. There are better products out...

Dec 2024
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Director

Product

PointClickCare has a marketplace, and everything has to go through the marketplace in order for it...

Dec 2024
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Manager

Loyalty

Lately, we have been focusing on our assisted living and more so on configuring and understanding...

Dec 2024
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(0)
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VP/Other Executive

Culture, Value

I wouldn't say that the vendor's charges are unfair. PointClickCare is a business, and they have to...

Nov 2024
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(0)
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VP/Other Executive

Product

I have suggestions that would make the system a bit more user friendly if the vendor would bother to...

Nov 2024
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(0)
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Director

Operations, Product

PointClickCare is super easy to use, and we don't need much training. The vendor has a new solution...

Oct 2024
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(0)
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Director

Loyalty, Product

I would not buy PointClickCare again because our facility's specialty is not PointClickCare's strong...

Oct 2024
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(0)
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Director

Relationship

Recently, PointClickCare had a potential data breach and it has not been clear who has been...

Oct 2024
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(0)
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Nurse

Product

We like PointClickCare. It is easy. It is very user friendly. It prompts us to do the next step, and...

Sep 2024
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(0)
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Nurse

Relationship

PointClickCare always points us to Pulse, but who has time to go to Pulse? I might have time because...

Sep 2024
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(0)
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Nurse

Culture, Value

Unfortunately, we got a good price with PointClickCare in the beginning, but now, everything is...

Sep 2024
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(0)
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Analyst/Coordinator

Operations, Product

The thing I like the most about the system is its ease of use. Its processes are pretty easy once...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We are in the process of doing some enhancements. Once those enhancements happen, I think the system...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty

We are working on a specific integration. We tried PointClickCare's Pharmacy Connect, but there are...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

With the vendor's invoices, we are being charged for things that we shouldn't be charged for...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

PointClickCare does a pretty good job. We have a technical account manager who pulls in people as...

Jul 2024
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CEO/President

Relationship

PointClickCare is a behemoth, and they act like it, so I do not like them. Any company as big as...

Jul 2024
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(0)
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CEO/President

Value

I'm very disappointed in the vendor when it comes to interoperability. Interoperability is where...

Jul 2024
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(0)
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CEO/President

Loyalty

We chose PointClickCare's system because it is an EMR for assisted living facilities. It is a simple...

Jul 2024
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(0)
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CEO/President

Operations

My implementation with PointClickCare was terrible. An assisted living implementation should go very...

Jul 2024
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(0)
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Director

Product

The product’s biggest strength is its simplicity. We can go between the SNF side and the assisted...

Apr 2024
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(0)
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Director

Culture, Value

With the charges, the vendor just pieces everything out. Everything is a charge for setup fees,...

Apr 2024
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(0)
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Manager

Relationship

PointClickCare has a community similar to Facebook for their customers where we can help each other...

Apr 2024
||
(0)
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Director

Operations

PointClickCare is such a big organization, but they have a fractured implementation process. We have...

Apr 2024
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(0)
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Director

Culture, Value

We get charged for everything by PointClickCare. Generally, the team that we work with has been open...

Apr 2024
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(0)
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Director

Relationship

We do have regular calls with PointClickCare, and they ask what kind of issues are coming up, but...

Apr 2024
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(0)
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Director

Relationship, Value

We have to pay for customer support; we don't get it for free. That is a rub for me because if we...

Apr 2024
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(0)
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Director

Loyalty, Relationship, Product

PointClickCare is getting much better at interoperability because they have had a very strong line...

Apr 2024
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(0)
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Director

Loyalty, Relationship

PointClickCare is in the process of building an enterprise-wide dashboard, but that hasn't come to...

Apr 2024
||
(0)
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Director

Relationship, Operations

PointClickCare has been a wonderful partner, but over the last couple of years, they have put a lot...

Apr 2024
||
(0)
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Director

Relationship, Product

The product seems to handle billing okay. The vendor is working hard to improve the reporting capabilities....

Apr 2024
||
(0)
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Manager

Operations, Product

The PointClickCare system allows us to do a whole lot. I haven't used it for as many years as some...

Apr 2024
||
(0)
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