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PointClickCare (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
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User Commentary

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Director

Operations

PointClickCare is such a big organization, but they have a fractured implementation process. We have...

Apr 2024
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Director

Culture, Value

We get charged for everything by PointClickCare. Generally, the team that we work with has been open...

Apr 2024
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Director

Relationship

We do have regular calls with PointClickCare, and they ask what kind of issues are coming up, but...

Apr 2024
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Director

Relationship, Value

We have to pay for customer support; we don't get it for free. That is a rub for me because if we...

Apr 2024
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Director

Loyalty, Relationship, Product

PointClickCare is getting much better at interoperability because they have had a very strong line...

Apr 2024
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Director

Loyalty, Relationship

PointClickCare is in the process of building an enterprise-wide dashboard, but that hasn't come to...

Apr 2024
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Director

Relationship, Operations

PointClickCare has been a wonderful partner, but over the last couple of years, they have put a lot...

Apr 2024
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Director

Relationship, Product

The product seems to handle billing okay. The vendor is working hard to improve the reporting capabilities....

Apr 2024
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(0)
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Manager

Operations, Product

The PointClickCare system allows us to do a whole lot. I haven't used it for as many years as some...

Apr 2024
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Nurse

Relationship

Sometimes there is a bit of a delay with PointClickCare’s support. At times, they will acknowledge...

Mar 2024
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Director

Value

I think PointClickCare avoids charging for every little thing. They don't charge for something like...

Feb 2024
||
(0)
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Director

Operations

PointClickCare’s training is usually really good. However, they always want to do it over the web,...

Feb 2024
||
(0)
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COO

Culture, Value

PointClickCare charges for every little thing, but they do work with me on pricing, and they are...

Feb 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We have had PointClickCare for quite a while. We tried it out, and then it went off the radar for a...

Feb 2024
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(0)
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VP/Other Executive

Operations

PointClickCare is a very on-target group. When there is a new implementation, the vendor is on...

Feb 2024
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(0)
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Director

Loyalty, Product

We want to stay abreast of the changes in PointClickCare’s Practitioner Engagement, and if it gets...

Jan 2024
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Director

Culture, Relationship

I think PointClickCare has gotten smart; they are not making promises so that they can avoid having...

Jan 2024
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(0)
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Director

Operations

I have to score the quality and effectiveness of PointClickCare’s training really low. We had their...

Jan 2024
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(0)
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Director

Culture, Product

The core functionality of PointClickCare is not frequently changing. For the most part, it works as...

Jan 2024
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(0)
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Director

Relationship

Most of the time, we can't talk to somebody from PointClickCare’s support team. And half of the...

Jan 2024
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(0)
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Director

Value

There is a percentage increase for PointClickCare every year, but we are not getting anything...

Jan 2024
||
(0)
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CEO/President

Relationship, Product

We have to take the timelines for PointClickCare’s promises with a grain of salt. One example is...

Jan 2024
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(0)
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CEO/President

Relationship, Operations

Surveyors are always grateful we have PointClickCare when they come in because it is easy for them...

Jan 2024
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(0)
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Director

Loyalty

We are discussing whether PointClickCare is part of our long-term plans. Since we are growing, we...

Jan 2024
||
(0)
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Director

Operations

PointClickCare does not offer any training unless we go to their annual conference. A lot of the...

Jan 2024
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(0)
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Director

Loyalty

We have decided to move some of the billing and GL management away from PointClickCare and to...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Over the last calendar year, I have noticed a decline in the effectiveness of PointClickCare’s phone...

Dec 2023
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(0)
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Director

Product

The system doesn't align with our workflows. It is a challenge for enterprise clients to use because...

Oct 2023
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(0)
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Director

Loyalty, Product

PointClickCare is behind their competition in terms of the system's functionalities and alignment...

Oct 2023
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(0)
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Director

Loyalty, Relationship

PointClickCare isn't proactive. We have been talking about the same features that they need to...

Oct 2023
||
(0)
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Director

Product

The system is great for end users. It is easy to use and navigate.

Oct 2023
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(0)
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CIO

Loyalty, Operations

We switched to PointClickCare because they are a leader in the industry. They are good at...

Oct 2023
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(0)
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CIO

Culture

PointClickCare does a good job of having add-on modules so that we can find a price point that works...

Oct 2023
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(0)
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CIO

Operations

We had such a long implementation process. Toward the end, we felt like we had to keep reminding the...

Oct 2023
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(0)
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Director

Product

The product's reporting could be a little stronger. The workflows could be a little cleaner. But...

Sep 2023
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(0)
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Director

Loyalty, Product

This could be in relation to COVID-19, but we have a unique subset that creates special requirements...

Sep 2023
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(0)
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Director

Operations, Product

The biggest problem is that the senior living software was definitely developed using the skilled...

Sep 2023
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(0)
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Director

Loyalty

I am looking forward to seeing the integration of some of the pieces, such as AI, that...

Sep 2023
||
(0)
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Director

Relationship

Once we receive a human to help us, the support is phenomenal. It doesn't take very long to get the...

Sep 2023
||
(0)
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Director

Operations, Product

PointClickCare's assisted living and memory care product is an easy product to use. It is easy to...

Sep 2023
||
(0)
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Director

Operations

Some things that made PointClickCare stand out against their competitors were the ease of the...

Sep 2023
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Director

Relationship

We have had a few managers from PointClickCare, and I don’t know who my current manager is. It would...

Sep 2023
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(0)
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COO

Operations, Product

We have built a lot of modules and user-defined assessments in PointClickCare, and that is why we...

Sep 2023
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(0)
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COO

Value

We love PointClickCare, but honestly, they do sort of charge us for every little thing. We are...

Sep 2023
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(0)
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Analyst/Coordinator

Product

I like that the product is simple to use. The clinical teams are able to start using it quickly...

Aug 2023
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(0)
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Analyst/Coordinator

Product

The reporting in the product could be improved with more reports and custom reports. Things like...

Aug 2023
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(0)
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Manager

Product

PointClickCare is easy to use. We find little glitches every once in a while, but I am not...

Jul 2023
||
(0)
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Manager

Relationship

We definitely go to PointClickCare, and the communication with them is excellent. We have a...

Jul 2023
||
(0)
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Manager

Product

Some of the accessibility to reporting is lacking, so PointClickCare needs to bump up their...

Jul 2023
||
(0)
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Manager

Operations

With the initial training, a couple of things were beyond worthless. We have let PointClickCare...

Jul 2023
||
(0)
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Manager

Relationship, Product

The system doesn't cover everything, but PointClickCare is working on workarounds, and they try to...

Jul 2023
||
(0)
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Manager

Relationship

I avoid the phone and web support teams at all costs. Most of the time, the support I get is really...

Jul 2023
||
(0)
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Manager

Loyalty

In hindsight, it would have been nice to have been able to develop the whole senior living thing...

Jul 2023
||
(0)
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CIO

Value

The vendor charges us for everything, but we know about charges in advance. A lot of people say...

Jul 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty

At the end of the day, we picked PointClickCare's solution because we have buildings that use other...

Jul 2023
||
(0)
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Nurse

Operations, Product

PointClickCare is a simple program. It is user friendly, intuitive, and deep enough for my setting,...

Jul 2023
||
(0)
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Nurse

Product

I would like to see the incident reporting module expanded. The vendor bought a product called...

Jul 2023
||
(0)
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Nurse

Relationship

The help desk team is not skilled enough to help with more complicated problems. I end up emailing...

Jul 2023
||
(0)
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Director

Product

The product’s greatest strength is the interaction between different modules. After writing a note...

Jun 2023
||
(0)
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Director

Operations

When we first implemented PointClickCare's system, things were challenging. We had been on paper...

Jun 2023
||
(0)
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Director

Relationship

The vendor doesn’t have much executive involvement with us. It is hard to reach anybody at that level....

Jun 2023
||
(0)
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Manager

Product

Using PointClickCare to do our charting really helps streamline the charting process. There are a...

Jun 2023
||
(0)
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Director

Operations

PointClickCare sometimes overpromises and underdelivers things. For example, they were rolling out...

Jun 2023
||
(0)
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Director

Value

PointClickCare nickel-and-dimes for every penny they can get. They often enjoy putting together...

Jun 2023
||
(0)
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Director

Relationship

The vendor's service is sometimes really quick and helpful, but I sometimes have cases that stay...

Jun 2023
||
(0)
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Director

Product

Our biggest challenge is the accuracy and reliability of the data flowing from one system to another....

Jun 2023
||
(0)
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Director

Relationship

Our relationship with PointClickCare started improving when we signed up for a technical account...

Jun 2023
||
(0)
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Director

Relationship

The vendor’s response to cases is horrific lately. It used to be really good, but now we wait a...

May 2023
||
(0)
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Director

Relationship

Unless someone is a preferred and certified partner of PointClickCare, there is no integration, and...

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Product

The PointClickCare system was built for skilled nursing facilities, and PointClickCare has made it...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The product is skill focused because it is regulation based. The vendor is very good at keeping...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

PointClickCare's support team has a very good process, and the support people understand the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We now do more train-the-trainer sessions. When the vendor has new modules, they often do a Webex...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really like our account managers. They are great and get back to us quickly. They are always...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Product

We love having the ability to electronically document and pull data at any time instead of having to...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Product

We would like to have all the data in one place instead of running it all through individual...

Apr 2023
||
(0)
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Director

Relationship

The vendor used to be very timely with their support. I am sure they are having the same staffing...

Apr 2023
||
(0)
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