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PointClickCare (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Operations, Product

The thing I like the most about the system is its ease of use. Its processes are pretty easy once...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We are in the process of doing some enhancements. Once those enhancements happen, I think the system...

Jul 2024
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Analyst/Coordinator

Loyalty

We are working on a specific integration. We tried PointClickCare's Pharmacy Connect, but there are...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Value

With the vendor's invoices, we are being charged for things that we shouldn't be charged for...

Jul 2024
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Analyst/Coordinator

Relationship

PointClickCare does a pretty good job. We have a technical account manager who pulls in people as...

Jul 2024
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CEO/President

Relationship

PointClickCare is a behemoth, and they act like it, so I do not like them. Any company as big as...

Jul 2024
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CEO/President

Value

I'm very disappointed in the vendor when it comes to interoperability. Interoperability is where...

Jul 2024
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(0)
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CEO/President

Loyalty

We chose PointClickCare's system because it is an EMR for assisted living facilities. It is a simple...

Jul 2024
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(0)
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CEO/President

Operations

My implementation with PointClickCare was terrible. An assisted living implementation should go very...

Jul 2024
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Director

Product

The product’s biggest strength is its simplicity. We can go between the SNF side and the assisted...

Apr 2024
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(0)
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Director

Culture, Value

With the charges, the vendor just pieces everything out. Everything is a charge for setup fees,...

Apr 2024
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Manager

Relationship

PointClickCare has a community similar to Facebook for their customers where we can help each other...

Apr 2024
||
(0)
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Director

Operations

PointClickCare is such a big organization, but they have a fractured implementation process. We have...

Apr 2024
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Director

Culture, Value

We get charged for everything by PointClickCare. Generally, the team that we work with has been open...

Apr 2024
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(0)
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Director

Relationship

We do have regular calls with PointClickCare, and they ask what kind of issues are coming up, but...

Apr 2024
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(0)
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Director

Relationship, Value

We have to pay for customer support; we don't get it for free. That is a rub for me because if we...

Apr 2024
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(0)
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Director

Loyalty, Relationship, Product

PointClickCare is getting much better at interoperability because they have had a very strong line...

Apr 2024
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(0)
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Director

Loyalty, Relationship

PointClickCare is in the process of building an enterprise-wide dashboard, but that hasn't come to...

Apr 2024
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(0)
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Director

Relationship, Operations

PointClickCare has been a wonderful partner, but over the last couple of years, they have put a lot...

Apr 2024
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(0)
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Director

Relationship, Product

The product seems to handle billing okay. The vendor is working hard to improve the reporting capabilities....

Apr 2024
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(0)
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Manager

Operations, Product

The PointClickCare system allows us to do a whole lot. I haven't used it for as many years as some...

Apr 2024
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(0)
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Nurse

Relationship

Sometimes there is a bit of a delay with PointClickCare’s support. At times, they will acknowledge...

Mar 2024
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(0)
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Director

Value

I think PointClickCare avoids charging for every little thing. They don't charge for something like...

Feb 2024
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(0)
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Director

Operations

PointClickCare’s training is usually really good. However, they always want to do it over the web,...

Feb 2024
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(0)
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COO

Culture, Value

PointClickCare charges for every little thing, but they do work with me on pricing, and they are...

Feb 2024
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(0)
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VP/Other Executive

Loyalty, Product

We have had PointClickCare for quite a while. We tried it out, and then it went off the radar for a...

Feb 2024
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(0)
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VP/Other Executive

Operations

PointClickCare is a very on-target group. When there is a new implementation, the vendor is on...

Feb 2024
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(0)
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Director

Loyalty, Product

We want to stay abreast of the changes in PointClickCare’s Practitioner Engagement, and if it gets...

Jan 2024
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(0)
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Director

Culture, Relationship

I think PointClickCare has gotten smart; they are not making promises so that they can avoid having...

Jan 2024
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(0)
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Director

Operations

I have to score the quality and effectiveness of PointClickCare’s training really low. We had their...

Jan 2024
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(0)
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Director

Culture, Product

The core functionality of PointClickCare is not frequently changing. For the most part, it works as...

Jan 2024
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(0)
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Director

Relationship

Most of the time, we can't talk to somebody from PointClickCare’s support team. And half of the...

Jan 2024
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(0)
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Director

Value

There is a percentage increase for PointClickCare every year, but we are not getting anything...

Jan 2024
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(0)
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CEO/President

Relationship, Product

We have to take the timelines for PointClickCare’s promises with a grain of salt. One example is...

Jan 2024
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(0)
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CEO/President

Relationship, Operations

Surveyors are always grateful we have PointClickCare when they come in because it is easy for them...

Jan 2024
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(0)
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Director

Loyalty

We are discussing whether PointClickCare is part of our long-term plans. Since we are growing, we...

Jan 2024
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(0)
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Director

Operations

PointClickCare does not offer any training unless we go to their annual conference. A lot of the...

Jan 2024
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(0)
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Director

Loyalty

We have decided to move some of the billing and GL management away from PointClickCare and to...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Over the last calendar year, I have noticed a decline in the effectiveness of PointClickCare’s phone...

Dec 2023
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(0)
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Director

Product

The system doesn't align with our workflows. It is a challenge for enterprise clients to use because...

Oct 2023
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(0)
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Director

Loyalty, Product

PointClickCare is behind their competition in terms of the system's functionalities and alignment...

Oct 2023
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(0)
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Director

Loyalty, Relationship

PointClickCare isn't proactive. We have been talking about the same features that they need to...

Oct 2023
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(0)
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Director

Product

The system is great for end users. It is easy to use and navigate.

Oct 2023
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(0)
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CIO

Loyalty, Operations

We switched to PointClickCare because they are a leader in the industry. They are good at...

Oct 2023
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(0)
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CIO

Culture

PointClickCare does a good job of having add-on modules so that we can find a price point that works...

Oct 2023
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(0)
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CIO

Operations

We had such a long implementation process. Toward the end, we felt like we had to keep reminding the...

Oct 2023
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(0)
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Director

Product

The product's reporting could be a little stronger. The workflows could be a little cleaner. But...

Sep 2023
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(0)
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Director

Loyalty, Product

This could be in relation to COVID-19, but we have a unique subset that creates special requirements...

Sep 2023
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(0)
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Director

Operations, Product

The biggest problem is that the senior living software was definitely developed using the skilled...

Sep 2023
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(0)
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Director

Loyalty

I am looking forward to seeing the integration of some of the pieces, such as AI, that...

Sep 2023
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(0)
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Director

Relationship

Once we receive a human to help us, the support is phenomenal. It doesn't take very long to get the...

Sep 2023
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(0)
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Director

Operations, Product

PointClickCare's assisted living and memory care product is an easy product to use. It is easy to...

Sep 2023
||
(0)
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Director

Operations

Some things that made PointClickCare stand out against their competitors were the ease of the...

Sep 2023
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(0)
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Director

Relationship

We have had a few managers from PointClickCare, and I don’t know who my current manager is. It would...

Sep 2023
||
(0)
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 or  to see details.

COO

Operations, Product

We have built a lot of modules and user-defined assessments in PointClickCare, and that is why we...

Sep 2023
||
(0)
 Thank you  Helpful

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COO

Value

We love PointClickCare, but honestly, they do sort of charge us for every little thing. We are...

Sep 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

I like that the product is simple to use. The clinical teams are able to start using it quickly...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The reporting in the product could be improved with more reports and custom reports. Things like...

Aug 2023
||
(0)
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Facility-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
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Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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