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User Commentary
Relationship, Product
There are certain things that I have an issue with in QGenda Credentialing. For example, I don't get...
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Relationship
The support people from QGenda are great. I also enjoy the fact that QGenda Credentialing allows me...
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Product, Value
QGenda Credentialing is ideal for credentialing. It helps me to track and monitor what is expiring,...
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Relationship
QGenda's support is excellent. The support people get back to us a lot. Also, instead of sending an...
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Value
The ability to prepopulate forms in the system is great for us, especially when we bring in new...
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Loyalty, Product
QGenda Credentialing is great for physician credentialing. I haven't seen anything that doesn't...
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Operations
QGenda does little webinars all the time on different training topics. I try to listen to some of...
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Product
QGenda Credentialing is heavily tailored for physicians. Other kinds of board-certified specialties...
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Culture, Product
We have eliminated some of our spreadsheet use due to the product, but that is a shame. We have some...
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Operations
We felt that the vendor underperformed when it came to the implementation services. We could have...
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Relationship, Operations, Product
I have noticed a consistent clip of pretty valuable upgrades. QGenda has a robust upgrade schedule....
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Relationship
We used to have a dedicated point of contact from QGenda, but that got dialed back to a team we can...
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Relationship, Operations, Product
The product is designed well for what it does, and the ease of use for end users is mostly good. The...
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Product
The solution has a centralized repository that connects to a unique user who is present in QGenda's...
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Loyalty, Value
We aren't sure whether the product is part of our long-term plans. We would like to make things...
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Loyalty, Product
I can see where the vendor is going with some of the technology they are delivering. With other...
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Operations
QGenda had some newer folks who were helping us with the go-live process, and they didn't really...
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Loyalty, Relationship
QGenda Credentialing still needs a lot of work. If someone is looking into the system, they might...
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Relationship, Operations, Product
QGenda Credentialing is not super user-friendly. There are just so many workflows, clicks, and...
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Relationship, Product
It is really easy to see things in QGenda Credentialing. The dashboard makes it easy to know when we...
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Relationship, Operations
Every couple of weeks or once a month, QGenda makes updates based on requests or suggestions from...
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Operations, Product
QGenda Credentialing is a little bit confusing for the providers because of the way they have to...
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Culture
With QGenda Credentialing, we have to pay for each provider, but that is all in the contract....
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Loyalty
The number of spreadsheets we keep hasn’t changed at all due to QGenda Credentialing, but that is...
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Loyalty, Operations
We did a couple of demos and were happy with QGenda's product, so we went with QGenda. Something...
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Product
I have recommended QGenda Credentialing. I'm on a social media platform for credentialing, and a lot...
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Operations, Product
I know some people are often looking to do more with QGenda Credentialing, even with the...
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Relationship
QGenda’s support personnel are very helpful. Also, QGenda sends out expiring emails to the providers...
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Product
The providers feel QGenda Credentialing is not as easy for them, but they are not in it every day....
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Loyalty, Product
There is one piece that QGenda hasn't been able to deliver on. We have been pulling teeth with them...
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Culture, Value
With QGenda, we have a package charge, and the vendor has never tried to add things on here and...
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Relationship
We haven't really had any new technology or life-changing upgrades since we got QGenda...
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Relationship
QGenda is trying to restructure their support, but there is still a pretty slow turnaround whenever...
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Product, Value
With QGenda Credentialing, I have been able to aggregate time saved on the onboarding piece. That...
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Loyalty, Product
When the providers download the app, they can only see the scheduling piece. If they want to access...
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Product
My end users have no problem with QGenda Credentialing. They are able to load things directly into...
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Operations, Product
Of the clinicians who use QGenda Credentialing, I have a gap. Most clinicians have no problem; it is...
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Loyalty
One of our higher-ups came from an organization that was a very big proponent of QGenda. They loved...
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Product, Value
QGenda Credentialing definitely drives efficiency by tracking the expirables and onboarding the...
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Relationship
We meet with the QGenda product team to talk about our wishlist, and the vendor sends out updates...
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Relationship
We have had an issue with some things relating to QGenda’s support. One issue we are having is not...
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Loyalty
We chose to add QGenda Credentialing because the software we used was not credentialing-geared...
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Relationship
QGenda works very hard to deliver what they say they are going to deliver and tweaks things that...
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Relationship
I really enjoy working with the people at QGenda. They genuinely all seem like they are invested in...
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Loyalty
QGenda Credentialing was the best tool when we selected it, and we would still choose it over other...
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Culture, Value
QGenda Credentialing charges a license per provider, and our leadership and QGenda's leadership...
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Operations, Product
We are still learning how to effectively use the program because in between, we are doing other...
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Product
QGenda’s organization of information is allowing us to keep passwords in QGenda Credentialing for...
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Relationship
With QGenda’s new customer service portal, we had an issue we sent in, and the vendor answered right...
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Culture, Operations
QGenda wasn't very clear up front when they were asking for all the information that I was uploading...
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Operations
I would rate the ease of use for QGenda Credentialing lower because QGenda is not making it easy for...
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Operations
From what I can see in QGenda’s update videos, QGenda Credentialing does work well if we are very...
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Loyalty
For us so far, I would say that QGenda Credentialing is working with what we can do with it right...
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Loyalty
We were recently at a conference where we looked at other credentialing software. When looked at the...
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Operations
It didn't help that the QGenda trainer we had in our live training sessions spoke very fast. They...
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Operations
QGenda needs to revisit their training. Maybe when they see all the people they have trained have...
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Operations
We have a certain number of remaining training sessions with QGenda, and the vendor has still not...
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Product
I thought I was sending all that needed to be signed, but once I got into the system and started...
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Operations
We get regular upgrades and emails, and then we can sign up to see the videos. QGenda keeps us...
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Product
About 99% of things in QGenda Credentialing are easy to track, but sometimes stuff like where the...
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Product
As far as a credentialing item goes, QGenda Credentialing is perfect. There is nothing wrong with...
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Operations
The initial training from QGenda was really good, and they have really good help with questions and...
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Relationship
When I get ahold of somebody from support and I really need it, the support people are good. But...
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Product, Value
What drives the most efficiency for me is that QGenda Credentialing makes it simple to track...
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Operations
We had been working with CredentialGenie for many years before they transitioned to QGenda...
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Loyalty, Product
QGenda Credentialing is very technology focused already. There is probably a lot of work that QGenda...
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Product
We don't integrate QGenda Credentialing with anything. We use the program just to track...
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Operations
The initial training from QGenda was great. The team was phenomenal. It was an easy transition for...
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Relationship, Operations
Everyone at QGenda’s customer service says they are there to answer any questions at any time, and I...
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Loyalty, Product
QGenda Credentialing is great. Most of our providers don't really do much with their own...
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Product
QGenda Credentialing doesn't really mold to our model of business quite the way we thought it might....
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Operations
The person from QGenda who trained us was superior to any other trainer I have ever had. I wanted to...
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Product
There are constantly bugs or hiccups in QGenda Credentialing. In our industry, we verify medical...
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Relationship
QGenda’s customer support is good and pretty responsive. It is web-based. We basically submit a...
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Product
The operating system for QGenda Credentialing is user-friendly, and navigating it is very intuitive....
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Relationship
I spend a lot of time working with QGenda and giving feedback. When they get into the development...
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Product, Value
Workflow management is a key part of QGenda Credentialing that helps our staff stay on track with...
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Product
There are some things I would like to see that I think QGenda is working toward. We want a little...
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Product
We are asking for a little bit more customization associated with automated notices going out from...
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Relationship
I have conversations about QGenda Credentialing with other organizations pretty often; I end up with...
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Relationship, Operations
We have someone at QGenda who is dedicated to our organization. If my team or I have issues or...
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Operations
I don’t want to say the QGenda Credentialing implementation was challenging, but I would have given...
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Relationship, Product
There have been some challenges with QGenda Credentialing. Reporting was one of our top priorities,...
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Loyalty
We moved to QGenda because things were not good with our previous vendor. We already had QGenda...
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Culture, Value
We aren't leveraging everything we can with QGenda Credentialing, so when we do things right, we get...
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Relationship
For credentialing, QGenda's system does not have everything we need or want, but the vendor has...
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Loyalty, Relationship, Product
To get a top score regarding delivering new technology, QGenda could continue their system's...
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Product
We have automated a lot of systems and put in a lot of forms that we are able to fill out in QGenda...
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Product
I would like QGenda Credentialing to be a little simpler because if I have to take it over at any...
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Relationship
Sometimes I have to push QGenda a little bit and remind them of their promise, and then they always...
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Product
We can create templates to fill out applications. I guess QGenda Credentialing is talking with a PDF...
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Relationship, Value
I think QGenda Credentialing is worth the money. I have dealt with other software programs, and they...
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Product
We can't narrow down the reporting as well as I would like with QGenda Credentialing, but QGenda is...
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Relationship, Operations
QGenda is proactive. We have a new update and training every week. We don't have to ask for those...
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Operations, Product
I would like to see QGenda improve some of the tabs and where they put certain items. I would also...
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Product
QGenda Credentialing is user friendly and easy to put data into. I also like that it is fast with no...
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