QGenda Credentialing Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Product
I am very satisfied with QGenda's system.
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Operations
Getting assistance in training new users or when systems or features are not working is a nightmare....
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Operations, Product, Value
I would definitely recommend the credentialing system to other companies. It has worked well for our...
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Operations, Product
We implemented QGenda's solution within the past couple of years. Many of our physicians have been...
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Operations
QGenda provides webinars, weekly updates, and other resources. The training for credentialing and...
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Operations
During the implementation, QGenda helped set everything up by taking our providers’ existing records...
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Relationship
QGenda’s support is very good. They use a ticketing system, and typically within an hour of...
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Relationship, Product
Some capabilities are still not available in the credentialing system. For example, our enrollment...
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Relationship, Operations, Product
QGenda is continually developing new features within the system. They send regular updates, meet...
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Loyalty
I have not really seen a long-term road map from QGenda. They mention that future features will be...
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Product
The main issue with the credentialing system is notifications. I do not receive them the same way...
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Operations, Product
My advice to a customer is for them to make sure the system is set up to match how they plan to use...
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Product
With the credentialing system, there are times when certain data elements are not reportable using...
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Product, Value
The automatic certification tracking is a major benefit of QGenda's system. All expiring documents...
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Culture
We have regular billing cycles with QGenda. They send invoices, and we reconcile our number of users...
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Product
QGenda's scheduling application is wonderful. The scheduling piece is very easy and functional....
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Relationship
QGenda responds within a good amount of time, and we appreciate that. If a ticket takes longer than...
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Product
Most providers and companies in my area use QGenda for scheduling. The credentialing side uses the...
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Product
The issue with the application is with the credentialing side. For example, if a provider wants to...
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Operations, Product
The process of clinicians managing their own credentials in QGenda Credentialing is very simple. We...
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Product
Some of the newer functions that QGenda has discussed, like prefilling applications, are promising....
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Value
QGenda Credentialing is worth the money we spent on it because of the tracking. The tracking is huge...
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Operations
QGenda offers webinars that are very helpful, like course updates. I appreciate that they do those...
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Product
The ease of use and user-friendliness of QGenda Credentialing are excellent! However, I wish there...
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Loyalty, Product
I have been using QGenda Credentialing since my organization first started on it, and overall, I...
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Operations
We have faced some challenges with the system, especially during our initial rollout. While the...
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Product, Value
We went from a primarily manual paper process to a fully electronic one, so we love QGenda...
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Loyalty
We chose QGenda Credentialing because it just seemed to fit our current process the best. Plus, the...
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Relationship, Product
The visibility in QGenda Credentialing is huge for us. Supervisors are able to view where their team...
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Operations
Building QGenda Credentialing itself was a process, but QGenda made it very easy. Their training was...
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Relationship
QGenda’s help desk team is amazing. They respond almost immediately to everything. If we have a...
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Product
In QGenda Credentialing, we are not able to run reports on a couple of things that we would like to....
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Value
QGenda Credentialing drives efficiency because all of our items are saved in one place.
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Product
We pretty much only use QGenda's product for credentialing and reappointments to hospitals. I have...
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Relationship, Operations
I don't use the support often, but QGenda has been very responsive when I have reached out to them....
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Relationship
If an organization like ours needed a system and if I saw that QGenda Credentialing could benefit...
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Operations, Product
I don't really interface QGenda Credentialing with anything. I would like it if my hospital staff...
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Product
I would buy QGenda's system again because I like that everything is in one place. I can very quickly...
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Relationship, Product
There are certain things that I have an issue with in QGenda Credentialing. For example, I don't get...
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Relationship
The support people from QGenda are great. I also enjoy the fact that QGenda Credentialing allows me...
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Product, Value
QGenda Credentialing is ideal for credentialing. It helps me to track and monitor what is expiring,...
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Relationship
QGenda's support is excellent. The support people get back to us a lot. Also, instead of sending an...
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Value
The ability to prepopulate forms in the system is great for us, especially when we bring in new...
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Loyalty, Product
QGenda Credentialing is great for physician credentialing. I haven't seen anything that doesn't...
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Operations
QGenda does little webinars all the time on different training topics. I try to listen to some of...
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Product
QGenda Credentialing is heavily tailored for physicians. Other kinds of board-certified specialties...
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Culture, Product
We have eliminated some of our spreadsheet use due to the product, but that is a shame. We have some...
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Operations
We felt that the vendor underperformed when it came to the implementation services. We could have...
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Relationship, Operations, Product
I have noticed a consistent clip of pretty valuable upgrades. QGenda has a robust upgrade schedule....
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Relationship
We used to have a dedicated point of contact from QGenda, but that got dialed back to a team we can...
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Relationship, Operations, Product
The product is designed well for what it does, and the ease of use for end users is mostly good. The...
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Product
The solution has a centralized repository that connects to a unique user who is present in QGenda's...
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Loyalty, Value
We aren't sure whether the product is part of our long-term plans. We would like to make things...
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Loyalty, Product
I can see where the vendor is going with some of the technology they are delivering. With other...
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Operations
QGenda had some newer folks who were helping us with the go-live process, and they didn't really...
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Loyalty, Relationship
QGenda Credentialing still needs a lot of work. If someone is looking into the system, they might...
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Relationship, Operations, Product
QGenda Credentialing is not super user-friendly. There are just so many workflows, clicks, and...
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Relationship, Product
It is really easy to see things in QGenda Credentialing. The dashboard makes it easy to know when we...
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Relationship, Operations
Every couple of weeks or once a month, QGenda makes updates based on requests or suggestions from...
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Operations, Product
QGenda Credentialing is a little bit confusing for the providers because of the way they have to...
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Culture
With QGenda Credentialing, we have to pay for each provider, but that is all in the contract....
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Loyalty
The number of spreadsheets we keep hasn’t changed at all due to QGenda Credentialing, but that is...
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Loyalty, Operations
We did a couple of demos and were happy with QGenda's product, so we went with QGenda. Something...
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Product
I have recommended QGenda Credentialing. I'm on a social media platform for credentialing, and a lot...
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Operations, Product
I know some people are often looking to do more with QGenda Credentialing, even with the...
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Relationship
QGenda’s support personnel are very helpful. Also, QGenda sends out expiring emails to the providers...
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Product
The providers feel QGenda Credentialing is not as easy for them, but they are not in it every day....
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Loyalty, Product
There is one piece that QGenda hasn't been able to deliver on. We have been pulling teeth with them...
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Culture, Value
With QGenda, we have a package charge, and the vendor has never tried to add things on here and...
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Relationship
We haven't really had any new technology or life-changing upgrades since we got QGenda...
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Relationship
QGenda is trying to restructure their support, but there is still a pretty slow turnaround whenever...
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Product, Value
With QGenda Credentialing, I have been able to aggregate time saved on the onboarding piece. That...
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Loyalty, Product
When the providers download the app, they can only see the scheduling piece. If they want to access...
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Product
My end users have no problem with QGenda Credentialing. They are able to load things directly into...
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Operations, Product
Of the clinicians who use QGenda Credentialing, I have a gap. Most clinicians have no problem; it is...
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Loyalty
One of our higher-ups came from an organization that was a very big proponent of QGenda. They loved...
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Product, Value
QGenda Credentialing definitely drives efficiency by tracking the expirables and onboarding the...
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Relationship
We meet with the QGenda product team to talk about our wishlist, and the vendor sends out updates...
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Relationship
We have had an issue with some things relating to QGenda’s support. One issue we are having is not...
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Loyalty
We chose to add QGenda Credentialing because the software we used was not credentialing-geared...
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Relationship
QGenda works very hard to deliver what they say they are going to deliver and tweaks things that...
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Relationship
I really enjoy working with the people at QGenda. They genuinely all seem like they are invested in...
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Loyalty
QGenda Credentialing was the best tool when we selected it, and we would still choose it over other...
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Culture, Value
QGenda Credentialing charges a license per provider, and our leadership and QGenda's leadership...
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