QGenda Credentialing Commentary
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Subject Expert
Mike Allen
Research Director
Commentary Summary
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User Commentary
Relationship
I spend a lot of time working with QGenda and giving feedback. When they get into the development...
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Product, Value
Workflow management is a key part of QGenda Credentialing that helps our staff stay on track with...
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Product
There are some things I would like to see that I think QGenda is working toward. We want a little...
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Product
We are asking for a little bit more customization associated with automated notices going out from...
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Relationship
I have conversations about QGenda Credentialing with other organizations pretty often; I end up with...
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Relationship, Operations
We have someone at QGenda who is dedicated to our organization. If my team or I have issues or...
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Operations
I don’t want to say the QGenda Credentialing implementation was challenging, but I would have given...
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Relationship, Product
There have been some challenges with QGenda Credentialing. Reporting was one of our top priorities,...
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Loyalty
We moved to QGenda because things were not good with our previous vendor. We already had QGenda...
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Culture, Value
We aren't leveraging everything we can with QGenda Credentialing, so when we do things right, we get...
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Relationship
For credentialing, QGenda's system does not have everything we need or want, but the vendor has...
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Loyalty, Relationship, Product
To get a top score regarding delivering new technology, QGenda could continue their system's...
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Product
We have automated a lot of systems and put in a lot of forms that we are able to fill out in QGenda...
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Product
I would like QGenda Credentialing to be a little simpler because if I have to take it over at any...
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Relationship
Sometimes I have to push QGenda a little bit and remind them of their promise, and then they always...
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Product
We can create templates to fill out applications. I guess QGenda Credentialing is talking with a PDF...
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Relationship, Value
I think QGenda Credentialing is worth the money. I have dealt with other software programs, and they...
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Product
We can't narrow down the reporting as well as I would like with QGenda Credentialing, but QGenda is...
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Relationship, Operations
QGenda is proactive. We have a new update and training every week. We don't have to ask for those...
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Operations, Product
I would like to see QGenda improve some of the tabs and where they put certain items. I would also...
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Product
QGenda Credentialing is user friendly and easy to put data into. I also like that it is fast with no...
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Loyalty
We originally had a different vendor's system that was bought out by QGenda, so we are still in the...
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Product
I like the system. With the version we are on, we are able to run reports on everything. On the old...
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Operations, Product
One of the biggest problems that I have had with the system so far has been learning how to run...
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Culture, Relationship
We had a good relationship with our previous vendor. They were good to us with their prices. QGenda...
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Loyalty, Value
I have looked at other programs, but QGenda Credentialing was the only program that really matched...
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Loyalty, Product
We were using a different scheduling system, and we moved to QGenda's scheduling system. Then we saw...
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Product, Value
We have a lot of different locations, so our issue in QGenda Credentialing is that it is labor...
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Operations
Our implementation of QGenda Credentialing went well. The QGenda person who was working with us set...
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Relationship, Operations
QGenda is always making changes and updating things. They are pretty responsive to our requests, and...
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Relationship
The QGenda help desk is very great. I use it more for the scheduling piece, but there is a box on...
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Operations, Product
The ease of use of QGenda Credentialing is getting better, but if someone is not tech savvy, they...
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Relationship
We rarely need QGenda's support. At this point, we are pretty self-sufficient. There may be an...
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Relationship
I don't have much to complain about with the product. My only concern is a small one. The product's...
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Relationship, Operations
Every week, I receive an email with instructions for new updates. It is virtually every week that...
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Operations
I love QGenda Credentialing for its ease of use. Getting the product up and running was a really...
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Product
We have been seeing great things from QGenda Credentialing so far. We like the reporting...
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Culture
We did have a discrepancy with invoicing for QGenda Credentialing, and it did take a while to get...
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Operations
The implementation went well. They had us give them some background information we had so they could...
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Relationship, Value
Working with QGenda has been a good experience. My contact person is very helpful. With QGenda's...
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Product
QGenda Credentialing has been helpful with our credentialing tasks, expired documents, and...
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Loyalty, Relationship
The vendor is innovative and continues to add more and more. We definitely see some of the benefits...
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Product
QGenda Credentialing doesn’t necessarily share data with QGenda's scheduling product. That is a big...
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Product
We have been using QGenda Credentialing for a while, and we are just now starting to leverage the...
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Relationship, Operations
I wish we had done a better job with the implementation. We could have done a better job on our end...
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Loyalty
I really like QGenda's product. Getting it set up has been a long process, but the vendor has been...
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Culture, Loyalty
We had a different QGenda solution for a long time. When we learned that QGenda had a credentialing...
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Loyalty, Relationship
QGenda's people are very helpful and responsive. We haven't really run into any roadblocks. We...
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Loyalty, Operations
QGenda offers webinars on different product features. We haven't ventured over to those yet, but we...
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Product, Value
Once an organization gets data into QGenda's system, they can assign access to users. For an...
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Operations, Value
QGenda Credentialing has absolutely been an asset to our processes and procedures because we...
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Operations
I don't know whether this is QGenda's fault or the industry's fault, but we have to send in a form...
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Relationship, Operations
QGenda Credentialing is a good organizational tool. The vendor is trying to keep up with the market...
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Product
The reporting feature and the notes are my favorite things about QGenda Credentialing. We can attach...
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Product
QGenda could improve their email function. It is very generic. QGenda has a very robust...
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Relationship
QGenda does not overcharge us at all. QGenda’s customer service is top notch. Normally, when we need...
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Operations
The implementation of QGenda Credentialing was great. The vendor has a really good step-by-step...
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Operations, Product
We deal with doctors and advanced practitioners who sometimes are not so excited about using an...
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Relationship
QGenda’s support team is very responsive, and they send us updates on different things that they are...
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Product, Value
I have worked with a lot of different human resources systems in my career in healthcare. QGenda...
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Product
When a customer is first starting with QGenda Credentialing, if the customer already has a pretty...
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Loyalty, Value
Credentialing software is something that is not big in the market, and even among the platforms that...
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Product, Value
I would definitely recommend the platform with certain contingencies. I would be open about some of...
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Operations
When we moved into the new version, the implementation was very messy, and timelines weren't hit....
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Operations
The training was virtual, and QGenda recorded the training so that we could go back and rewatch it...
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Relationship
QGenda takes feedback from their customers, and as long as they know something is going to benefit...
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Relationship
When QGenda has made changes to the system, we have not been notified. I would think they would send...
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Relationship
QGenda Credentialing is straightforward and incredibly easy to utilize. It is new, so certain things...
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Loyalty, Relationship
We are very old school, and we do a lot of things internally, so we already had a credentialing...
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Culture, Operations
QGenda is incredibly transparent. Once we are onboarded, we really don't know what needs we have...
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Culture
QGenda doesn’t nickel-and-dime. Out of the different options we discussed with different vendors...
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Operations
With the implementation, the creators of QGenda Credentialing didn't quite understand how...
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Relationship, Product
Some things are glitchy and don't work quite right in QGenda Credentialing, and that is to be...
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