QGenda Credentialing Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship, Product

There are certain things that I have an issue with in QGenda Credentialing. For example, I don't get...

Jun 2025
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Manager

Relationship

The support people from QGenda are great. I also enjoy the fact that QGenda Credentialing allows me...

Jun 2025
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Manager

Product, Value

QGenda Credentialing is ideal for credentialing. It helps me to track and monitor what is expiring,...

Jun 2025
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VP/Other Executive

Relationship

QGenda's support is excellent. The support people get back to us a lot. Also, instead of sending an...

Jun 2025
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VP/Other Executive

Value

The ability to prepopulate forms in the system is great for us, especially when we bring in new...

Jun 2025
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VP/Other Executive

Loyalty, Product

QGenda Credentialing is great for physician credentialing. I haven't seen anything that doesn't...

Jun 2025
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VP/Other Executive

Operations

QGenda does little webinars all the time on different training topics. I try to listen to some of...

Jun 2025
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Analyst/Coordinator

Product

QGenda Credentialing is heavily tailored for physicians. Other kinds of board-certified specialties...

Jun 2025
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Analyst/Coordinator

Culture, Product

We have eliminated some of our spreadsheet use due to the product, but that is a shame. We have some...

Jun 2025
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Analyst/Coordinator

Operations

We felt that the vendor underperformed when it came to the implementation services. We could have...

Jun 2025
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Analyst/Coordinator

Relationship, Operations, Product

I have noticed a consistent clip of pretty valuable upgrades. QGenda has a robust upgrade schedule....

Jun 2025
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Analyst/Coordinator

Relationship

We used to have a dedicated point of contact from QGenda, but that got dialed back to a team we can...

Jun 2025
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Analyst/Coordinator

Relationship, Operations, Product

The product is designed well for what it does, and the ease of use for end users is mostly good. The...

Jun 2025
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Analyst/Coordinator

Product

The solution has a centralized repository that connects to a unique user who is present in QGenda's...

Jun 2025
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Analyst/Coordinator

Loyalty, Value

We aren't sure whether the product is part of our long-term plans. We would like to make things...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

I can see where the vendor is going with some of the technology they are delivering. With other...

Jun 2025
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Manager

Operations

QGenda had some newer folks who were helping us with the go-live process, and they didn't really...

May 2025
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Manager

Loyalty, Relationship

QGenda Credentialing still needs a lot of work. If someone is looking into the system, they might...

May 2025
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Manager

Relationship, Operations, Product

QGenda Credentialing is not super user-friendly. There are just so many workflows, clicks, and...

May 2025
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Manager

Relationship, Product

It is really easy to see things in QGenda Credentialing. The dashboard makes it easy to know when we...

May 2025
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Manager

Relationship, Operations

Every couple of weeks or once a month, QGenda makes updates based on requests or suggestions from...

May 2025
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Manager

Operations, Product

QGenda Credentialing is a little bit confusing for the providers because of the way they have to...

May 2025
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Manager

Culture

With QGenda Credentialing, we have to pay for each provider, but that is all in the contract....

May 2025
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Manager

Loyalty

The number of spreadsheets we keep hasn’t changed at all due to QGenda Credentialing, but that is...

May 2025
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Manager

Loyalty, Operations

We did a couple of demos and were happy with QGenda's product, so we went with QGenda. Something...

Apr 2025
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Manager

Product

I have recommended QGenda Credentialing. I'm on a social media platform for credentialing, and a lot...

Apr 2025
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Manager

Operations, Product

I know some people are often looking to do more with QGenda Credentialing, even with the...

Apr 2025
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Manager

Relationship

QGenda’s support personnel are very helpful. Also, QGenda sends out expiring emails to the providers...

Apr 2025
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Manager

Product

The providers feel QGenda Credentialing is not as easy for them, but they are not in it every day....

Apr 2025
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Director

Loyalty, Product

There is one piece that QGenda hasn't been able to deliver on. We have been pulling teeth with them...

Apr 2025
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Director

Culture, Value

With QGenda, we have a package charge, and the vendor has never tried to add things on here and...

Apr 2025
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Director

Relationship

We haven't really had any new technology or life-changing upgrades since we got QGenda...

Apr 2025
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Director

Relationship

QGenda is trying to restructure their support, but there is still a pretty slow turnaround whenever...

Apr 2025
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Director

Product, Value

With QGenda Credentialing, I have been able to aggregate time saved on the onboarding piece. That...

Apr 2025
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Director

Loyalty, Product

When the providers download the app, they can only see the scheduling piece. If they want to access...

Apr 2025
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Director

Product

My end users have no problem with QGenda Credentialing. They are able to load things directly into...

Apr 2025
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Director

Operations, Product

Of the clinicians who use QGenda Credentialing, I have a gap. Most clinicians have no problem; it is...

Apr 2025
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Director

Loyalty

One of our higher-ups came from an organization that was a very big proponent of QGenda. They loved...

Apr 2025
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Director

Product, Value

QGenda Credentialing definitely drives efficiency by tracking the expirables and onboarding the...

Apr 2025
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Director

Relationship

We meet with the QGenda product team to talk about our wishlist, and the vendor sends out updates...

Apr 2025
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Director

Relationship

We have had an issue with some things relating to QGenda’s support. One issue we are having is not...

Apr 2025
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Director

Loyalty

We chose to add QGenda Credentialing because the software we used was not credentialing-geared...

Apr 2025
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Director

Relationship

QGenda works very hard to deliver what they say they are going to deliver and tweaks things that...

Apr 2025
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Director

Relationship

I really enjoy working with the people at QGenda. They genuinely all seem like they are invested in...

Apr 2025
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Director

Loyalty

QGenda Credentialing was the best tool when we selected it, and we would still choose it over other...

Apr 2025
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Director

Culture, Value

QGenda Credentialing charges a license per provider, and our leadership and QGenda's leadership...

Apr 2025
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Manager

Operations, Product

We are still learning how to effectively use the program because in between, we are doing other...

Mar 2025
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Manager

Product

QGenda’s organization of information is allowing us to keep passwords in QGenda Credentialing for...

Mar 2025
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Manager

Relationship

With QGenda’s new customer service portal, we had an issue we sent in, and the vendor answered right...

Mar 2025
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Manager

Culture, Operations

QGenda wasn't very clear up front when they were asking for all the information that I was uploading...

Mar 2025
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Manager

Operations

I would rate the ease of use for QGenda Credentialing lower because QGenda is not making it easy for...

Mar 2025
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Manager

Operations

From what I can see in QGenda’s update videos, QGenda Credentialing does work well if we are very...

Mar 2025
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Manager

Loyalty

For us so far, I would say that QGenda Credentialing is working with what we can do with it right...

Mar 2025
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Manager

Loyalty

We were recently at a conference where we looked at other credentialing software. When looked at the...

Mar 2025
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Manager

Operations

It didn't help that the QGenda trainer we had in our live training sessions spoke very fast. They...

Mar 2025
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Manager

Operations

QGenda needs to revisit their training. Maybe when they see all the people they have trained have...

Mar 2025
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Manager

Operations

We have a certain number of remaining training sessions with QGenda, and the vendor has still not...

Mar 2025
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Manager

Product

I thought I was sending all that needed to be signed, but once I got into the system and started...

Mar 2025
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Manager

Operations

We get regular upgrades and emails, and then we can sign up to see the videos. QGenda keeps us...

Mar 2025
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Manager

Product

About 99% of things in QGenda Credentialing are easy to track, but sometimes stuff like where the...

Mar 2025
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Manager

Product

As far as a credentialing item goes, QGenda Credentialing is perfect. There is nothing wrong with...

Mar 2025
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Manager

Operations

The initial training from QGenda was really good, and they have really good help with questions and...

Mar 2025
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Manager

Relationship

When I get ahold of somebody from support and I really need it, the support people are good. But...

Mar 2025
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Manager

Product, Value

What drives the most efficiency for me is that QGenda Credentialing makes it simple to track...

Mar 2025
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Manager

Operations

We had been working with CredentialGenie for many years before they transitioned to QGenda...

Mar 2025
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Manager

Loyalty, Product

QGenda Credentialing is very technology focused already. There is probably a lot of work that QGenda...

Mar 2025
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Manager

Product

We don't integrate QGenda Credentialing with anything. We use the program just to track...

Mar 2025
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Manager

Operations

The initial training from QGenda was great. The team was phenomenal. It was an easy transition for...

Mar 2025
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Manager

Relationship, Operations

Everyone at QGenda’s customer service says they are there to answer any questions at any time, and I...

Mar 2025
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Manager

Loyalty, Product

QGenda Credentialing is great. Most of our providers don't really do much with their own...

Mar 2025
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Analyst/Coordinator

Product

QGenda Credentialing doesn't really mold to our model of business quite the way we thought it might....

Mar 2025
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Analyst/Coordinator

Operations

The person from QGenda who trained us was superior to any other trainer I have ever had. I wanted to...

Mar 2025
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Analyst/Coordinator

Product

There are constantly bugs or hiccups in QGenda Credentialing. In our industry, we verify medical...

Mar 2025
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Analyst/Coordinator

Relationship

QGenda’s customer support is good and pretty responsive. It is web-based. We basically submit a...

Mar 2025
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Analyst/Coordinator

Product

The operating system for QGenda Credentialing is user-friendly, and navigating it is very intuitive....

Mar 2025
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Director

Relationship

I spend a lot of time working with QGenda and giving feedback. When they get into the development...

Feb 2025
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Director

Product, Value

Workflow management is a key part of QGenda Credentialing that helps our staff stay on track with...

Feb 2025
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Director

Product

There are some things I would like to see that I think QGenda is working toward. We want a little...

Feb 2025
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Director

Product

We are asking for a little bit more customization associated with automated notices going out from...

Feb 2025
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Director

Relationship

I have conversations about QGenda Credentialing with other organizations pretty often; I end up with...

Feb 2025
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Director

Relationship, Operations

We have someone at QGenda who is dedicated to our organization. If my team or I have issues or...

Feb 2025
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Director

Operations

I don’t want to say the QGenda Credentialing implementation was challenging, but I would have given...

Feb 2025
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Director

Relationship, Product

There have been some challenges with QGenda Credentialing. Reporting was one of our top priorities,...

Feb 2025
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CIO

Loyalty

We moved to QGenda because things were not good with our previous vendor. We already had QGenda...

Feb 2025
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CIO

Culture, Value

We aren't leveraging everything we can with QGenda Credentialing, so when we do things right, we get...

Feb 2025
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CIO

Relationship

For credentialing, QGenda's system does not have everything we need or want, but the vendor has...

Feb 2025
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CIO

Loyalty, Relationship, Product

To get a top score regarding delivering new technology, QGenda could continue their system's...

Feb 2025
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Manager

Product

We have automated a lot of systems and put in a lot of forms that we are able to fill out in QGenda...

Jan 2025
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Manager

Product

I would like QGenda Credentialing to be a little simpler because if I have to take it over at any...

Jan 2025
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Manager

Relationship

Sometimes I have to push QGenda a little bit and remind them of their promise, and then they always...

Jan 2025
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Analyst/Coordinator

Product

We can create templates to fill out applications. I guess QGenda Credentialing is talking with a PDF...

Nov 2024
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Analyst/Coordinator

Relationship, Value

I think QGenda Credentialing is worth the money. I have dealt with other software programs, and they...

Nov 2024
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Analyst/Coordinator

Product

We can't narrow down the reporting as well as I would like with QGenda Credentialing, but QGenda is...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

QGenda is proactive. We have a new update and training every week. We don't have to ask for those...

Nov 2024
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Analyst/Coordinator

Operations, Product

I would like to see QGenda improve some of the tabs and where they put certain items. I would also...

Aug 2024
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Analyst/Coordinator

Product

QGenda Credentialing is user friendly and easy to put data into. I also like that it is fast with no...

Aug 2024
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