Virtual Care Management Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 10:30:51 AM and Model.EvProductId = 194294

Commentary Summary

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User Commentary

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Director

Service and Support

SnapMD does what they say they are going to do, but they do it very slowly. When we open an account...

May 2020
 Helpful

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Director

Relationship

All of the executives I have met from SnapMD, from the CEO to the VPs, are kind of abrasive. They...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We are not spending a lot of money with SnapMD, so despite the fact that we are not very happy with...

May 2020
 Helpful

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Director

Functionality and Upgrades

We have a user-based system without a lot of technological comfort. SnapMD offered us a great...

Dec 2019
 Helpful

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Director

Implementation and Training

We designed our system according to how we wanted the system. SnapMD came and implemented the...

Dec 2019
 Helpful

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Director

Service and Support

We have nothing but great support from SnapMD. I get a real person on the phone, and that person...

Dec 2019
 Helpful

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Manager

Technology

Patients have such a hard time getting connected with the system. That has become quite a problem...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

SnapMD’s product works fine. It meets our needs. When a user identifies a need or a shortcoming, the...

Nov 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

We reviewed some other vendors, but they were just too expensive. We stayed with SnapMD because they...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Giving a demo in the SnapMD system is very difficult because of the way their platform interface is;...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I love the teledermatology portion of the system. The issue for me is the billing portion. That is...

Aug 2019
 Helpful

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CEO/President

Lessons Learned

Virtual Care Management is a platform that we use, but for reasons that are unrelated to SnapMD, our...

Apr 2019
 Helpful

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CIO

Service and Support

Things are going well with SnapMD. They had a comprehensive, technical implementation in which they...

Feb 2019
 Helpful

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CIO

Functionality and Upgrades

One of my critiques is that the error messages are very much IT oriented. They don’t tell us what is...

Feb 2019
 Helpful

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CIO

Interfacing and Integration

The system is moderately easy for the clinicians to use. It isn’t as intuitive as we want it to be,...

Feb 2019
 Helpful

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CEO/President

Win/Loss - Why they were selected (by current clients)

I was looking for a system and didn’t want to brand it through other providers. I wanted to brand it...

Oct 2018
 Helpful

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CEO/President

Service and Support

The system has evolved in the last couple of years, but the changes haven’t been earth shattering....

Oct 2018
 Helpful

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CEO/President

Other Observations & Comments

In the beginning, SnapMD didn’t have a lot of brochures of what patients should know. We had to...

Oct 2018
 Helpful

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CEO/President

Functionality and Upgrades

I would like to see more utilization. I have ideas of what SnapMD could do to make the system more...

Oct 2018
 Helpful

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CEO/President

Functionality and Upgrades

The workflow is very solid and very strong. Overall, the system is easy to use. There are always...

Oct 2018
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

We needed a company that was a little more flexible. The larger telehealth companies were pretty...

Oct 2018
 Helpful

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Director

Functionality and Upgrades

I have been able to use Virtual Care Management for some urgent care. It was nice to be able to pick...

Oct 2018
 Helpful

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Director

Functionality and Upgrades

We do some wellness work on Virtual Care Management for some of our partners. We use the information...

Oct 2018
 Helpful

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Director

Functionality and Upgrades

Moving to Virtual Care Management was a big adjustment. The biggest adjustment was the clinic-type...

Oct 2018
 Helpful

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Director

Functionality and Upgrades

There are still a couple of issues with some different payment models. We bill insurance for the...

Oct 2018
 Helpful

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Director

Relationship

SnapMD is pretty good at keeping promises. Things come to fruition about 80% of the time, and in the...

Oct 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

When we were researching Virtual Care Management, we had a requirement list. We wanted something...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

The workflows in Virtual Care Management have been very adaptable. We haven’t come up with anything...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

Virtual Care Management is easy and convenient for patients. It has a direct-to-consumer model, so...

Oct 2018
 Helpful

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Manager

Service and Support

The services SnapMD has provided for Virtual Care Management have been very good. SnapMD has been...

Oct 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

We evaluated several big companies before choosing SnapMD, and most of the solutions we saw had too...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

SnapMD does a fairly good job of streamlining workflows for physicians. Some of the gaps we...

Oct 2018
 Helpful

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Manager

Other Observations & Comments

We have had issues with patients not being able to connect to SnapMD's Virtual Care Management. It...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

The billing portion of SnapMD's Virtual Care Management is helpful to our practice. It protects...

Oct 2018
 Helpful

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Manager

Other Observations & Comments

We don't know of anything new that SnapMD has offered for Virtual Care Management, but we haven't...

Oct 2018
 Helpful

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CEO/President

Service and Support

Virtual Care Management is a solid platform. SnapMD has good support.

Oct 2018
 Helpful

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CEO/President

Functionality and Upgrades

The only negative is SnapMD is a little rigid.

Oct 2018
 Helpful

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CEO/President

Functionality and Upgrades

SnapMD is locked into the workflow they have. I know they try to adapt, but they already have their...

Oct 2018
 Helpful

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CEO/President

Technology

SnapMD has a mobile app, and there is a link that patients can use to log in. That is convenient for...

Oct 2018
 Helpful

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CEO/President

Service and Support

SnapMD helped me develop a virtual clinic for workers’ compensation and adapt their platform to meet...

Oct 2018
 Helpful

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Manager

Technology

Virtual Care Management is a little slow when it comes to loading appointments and flipping through...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

There was a bit of a learning curve at the beginning. We had some problems with time zones. Patients...

Oct 2018
 Helpful

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Manager

Technology

Occasionally, the video appointments don't work out very well. It depends on how ready the patient...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

I am not sure whether there is anything out there that can give us what the SnapMD system gives us....

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

The SnapMD system is a pretty good help when it comes to scheduling. Patients register themselves.

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

I would like to be able to print out that information so that we have a hard copy. To do that, I...

Oct 2018
 Helpful

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Physician

Functionality and Upgrades

Virtual Care Management is very easy to use. Our version does not have a lot of perks, but...

Sep 2018
 Helpful

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Physician

Functionality and Upgrades

We don't have the ability to create our own templates. That is something that SnapMD needs to work...

Sep 2018
 Helpful

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Physician

Service and Support

SnapMD's pricing is hard to beat, but I think they need to be better at working with their...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

We don’t utilize the system very much. We have had it for some time now, but it has been a challenge...

Sep 2018
 Helpful

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Manager

Other Observations & Comments

We may look for a different platform, but SnapMD has been going through some changes. So hopefully...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

Using the system is not easy even though, hypothetically, it should be. On his or her device, a user...

Sep 2018
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

When I searched for the best telehealth platform online, SnapMD came up many times. I spoke with...

Sep 2018
 Helpful

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Director

Service and Support

SnapMD has great support. We get 24/7 support. I don’t even have to utilize my IT department. As...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

I use the system on the administrative side. Our providers seem to think it is really easy. They...

Sep 2018
 Helpful

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Director

Relationship

SnapMD has done everything I have asked them to do as long as it was feasible. We purchased the...

Sep 2018
 Helpful

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Director

Relationship

SnapMD always checks on us to see whether things are going well if they don’t hear from us. I work...

Sep 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The positive thing about the system for us is probably the system's ease of use for patients. If...

Sep 2018
 Helpful

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VP/Other Executive

Relationship

The SnapMD staff members are wonderful people that keep their word. They are nice. People have lost...

Sep 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The SnapMD system has a completely different care-delivery model. Physicians are used to having...

Sep 2018
 Helpful

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VP/Other Executive

Technology

I can see the system being used for traditional telehealth visits and also for virtual visits that...

Sep 2018
 Helpful

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Director

Service and Support

Our experience with SnapMD has been fairly positive. Their tool has numerous, beneficial features...

Sep 2018
 Helpful

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Director

Service and Support

Every time we have identified an issue and brought it to SnapMD, they have been responsive.

Sep 2018
 Helpful

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Director

Other Observations & Comments

SnapMD’s tool is evolving. We originally had to set up patient accounts with an email address as a...

Sep 2018
 Helpful

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Director

Future Outlook

Doing triage over the phone is very awkward, so our nursing leadership is very excited to get...

Sep 2018
 Helpful

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Director

Future Outlook

There are things that SnapMD is supposed to roll out this year that I would really like to see. They...

Aug 2018
 Helpful

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Director

Service and Support

All of the support we have received from SnapMD has been spot on. Somebody on the support team picks...

Aug 2018
 Helpful

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Director

Implementation and Training

The implementation of the SnapMD system went very smoothly, and we designed what we wanted. SnapMD...

Aug 2018
 Helpful

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Director

Interfacing and Integration

The interfaces of SnapMD's system are so simple; people can do things intuitively. However, I still...

Aug 2018
 Helpful

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Director

Relationship

We hear regularly from SnapMD's executives. The executives have scheduled a trip to visit us, so...

Aug 2018
 Helpful

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Director

ROI / Cost (care and feeding)

In terms of flexibility and cost, SnapMD's system is great for provider organizations who want to...

Aug 2018
 Helpful

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Director

ROI / Cost (care and feeding)

SnapMD does not nickel-and-dime. They purposefully avoid it. There were no start-up costs. All of...

Aug 2018
 Helpful

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Director

Service and Support

I have seldom found a company in this day and age that is sticking to building a platform versus...

Aug 2018
 Helpful

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Director

Relationship

SnapMD has gone to their existing customers as well as to the market to design workflows. Compared...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

SnapMD has taken their customers and sample markets and allowed them to help design the system's...

Aug 2018
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

SnapMD has created the Patient Presenter Workflow. This is the biggest feature that attracted us to...

Aug 2018
 Helpful

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CIO

Functionality and Upgrades

We are using Virtual Care Management for our on-demand visits. The product provides robust patient...

Jul 2018
 Helpful

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CIO

Other Observations & Comments

We are using Virtual Care Management as a standalone product. We currently don’t have a way to send...

Jul 2018
 Helpful

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Director

Functionality and Upgrades

We are just using Virtual Care Management right now for virtual visits. We use our own providers....

Jun 2018
 Helpful

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Director

Service and Support

SnapMD is responsive when we have requests for new features, though it would be nice if we didn’t...

Jun 2018
 Helpful

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Director

Service and Support

I think SnapMD could reach out to us more. They could offer training, they could follow up more, and...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

I don’t think Virtual Care Management was set up with a tangible outcome in mind. The program just...

Jun 2018
 Helpful

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Director

Other Observations & Comments

The SnapMD CEO came on-site to meet with our senior leadership. We made some requests, but we never...

Jun 2018
 Helpful

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