Softek Revenue Cycle Optimization Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/27/2020 11:33:24 AM and Model.EvProductId = 215210

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Win/Loss - Why they were selected (by current clients)

I received Softek’s information from a colleague who had seen a presentation. What was intriguing...

Oct 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Not knowing whether everything gets to the Charge Viewer system gives me some anxiety from a revenue...

Oct 2020
 Helpful

 or  to see details.

Director

Project Results

The solution gave me a level of confidence that it was working as it was built to function. That was...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

We have had contact with some of Softek's support people. They upgrade things on their server, they...

Oct 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

What was really a selling point for us was that Softek was willing to work with us while we were...

Oct 2020
 Helpful

 or  to see details.

Director

People and Knowledge

When we had our on-site training, the vendor's trainer that came out was not as seasoned of a user...

Oct 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

The vendor was not only looking at trying to perfect a tool that they developed but also constantly...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Softek doesn't promise that they can do something and then not do it. When we give them feedback,...

Oct 2020
 Helpful

 or  to see details.

Director

Project Results

Without Panther, we could have been billing incorrectly for a long time without identifying broken...

Oct 2020
 Helpful

 or  to see details.

Director

ROI and Cost

We have received our money’s worth. Especially when it comes to pharmacy items. All we have to do is...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Softek is one of the few vendors that went above and beyond to help us. What they did extended well...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Softek has offered support during the COVID-19 crisis along the way. They even check our data...

Oct 2020
 Helpful

 or  to see details.

CFO

ROI and Cost

Softek has done an excellent job for us. They have a pharmacy tool that essentially identifies...

Sep 2020
 Helpful

 or  to see details.

CFO

People and Knowledge

Softek’s strength is their connection to our tool. Softek's programmers are all ex-coders that have...

Sep 2020
 Helpful

 or  to see details.

CFO

ROI and Cost

Softek has been very good about not charging us for extra work that we have asked them to do. That...

Sep 2020
 Helpful

 or  to see details.

CFO

Project Results

Softek charges a relatively small fee compared to the revenue we collect. We got a significant...

Jan 2020
 Helpful

 or  to see details.

CFO

Tools and Methodology

Softek left us with a tool that is a bolt-on to the Cerner system. Softek's expert trained our...

Jan 2020
 Helpful

 or  to see details.

CFO

Other Observations

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They...

Jan 2020
 Helpful

 or  to see details.

CFO

Relationship

We had an experience with Softek that we didn't get from big vendors. We met the executives. We made...

Jan 2020
 Helpful

 or  to see details.

CFO

Tools and Methodology

We really couldn't afford to lose revenue after our transition to the new Cerner EMR and patient...

Jan 2020
 Helpful

 or  to see details.

CFO

Other Observations

The only thing I would do differently with Softek would be to engage them on the system build months...

Jan 2020
 Helpful

 or  to see details.

Director

Project Results

All of these reports were going into a hole. Softek identified where everything was going in the...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

I have met the Softek executives several times. They are wonderful.

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Softek has done everything I have asked. They are working on another request for me right now, and I...

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Softek produces productivity reports. I can track their work performance. I can make sure their work...

Jan 2020
 Helpful

 or  to see details.

Director

Project Results

I would like to see Cerner bring in Softek as one of their partners. Softek is smaller, and they...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

When it comes to Cerner-related things specifically, Softek's strategic ability is top notch. There...

Dec 2019
 Helpful

 or  to see details.

Director

ROI and Cost

While we saw an initial pickup of things when Softek found an issue at the beginning of our...

Dec 2019
 Helpful

 or  to see details.

Director

Lessons Learned

For any other client going through a Cerner conversion, the earlier they adopt Softek's services,...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Softek exceeded our expectations because we didn't have very high expectations going into things....

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Softek's product currently produces a lot of false positives, and those require us to do research...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and...

Aug 2019
 Helpful

 or  to see details.

CFO

Project Results

We have spent a lot of time with Softek, and they have been able to point out things that weren't...

Jul 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

The only changes that we have to our pricing are our annual agreement charges. When we ask them to...

Jul 2019
 Helpful

 or  to see details.

Director

Project Results

Someone introduced us to Softek to help us work on our revenue cycle. Softek came in and worked with...

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

Softek has provided great customer service from the time we have engaged with them. They sent...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Project Results

Things went well with Softek. We didn’t have many areas of opportunity. We had pretty good processes...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

I would share with others that Softek is able to get data that vendors can’t provide. Softek has...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

In the project specifications that Softek gave us, there was old data, so I would tell others to...

Jul 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF