Softek Revenue Cycle Optimization
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
People and Knowledge
The consultant that has been working with us is very good. Technically, they are amazing. They are...
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Tools and Methodology
The firm is training us, and they are doing a really great job of integrating my team into the...
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People and Knowledge
I like the firm’s reaction time for things that we are working on, their availability, and their...
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People and Knowledge
When we went to Softek, they offered us an option where we could consult with them and get their...
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Future Outlook
If I was going to recommend something for Softek to do, it would be to work more with the Soarian...
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Relationship
I would buy Softek's services again in a heartbeat. My recommendation to anyone implementing a...
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Relationship
Softek could check in on their clients more and maybe market new things that they come up with. They...
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Project Results
Softek is a unique little vendor that actually connects to the Cerner database, and they give us...
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Tools and Methodology
Softek does a lot of revenue cycle work. They help us manage a lot of things, and our department...
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Tools and Methodology
Softek has given us a lot of insight into some of our challenges. We had some issues, and they had a...
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Relationship
Softek helps us identify issues, and they help us reconcile our charges to make sure that we have...
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ROI and Cost
Softek charges one set price, and we get all the services and support that we need included in that...
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Other Observations
There are some limitations with the firm’s tools being able to do charge reconciliation. But we have...
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People and Knowledge
Softek provides support services for us. When we have questions, we reach out to Softek. They are...
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Project Results
Sometimes, it takes the firm quite some time to get us the pieces that we need. I would like to see...
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Tools and Methodology
We wanted to make sure that we weren't missing charges. Our EHR vendor didn't have a good...
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Tools and Methodology
We found an issue with revenue delay. If the clinicians were documenting after the date of service...
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Relationship
When I have a new user, I can reach out to our consultant. Our consultant is wonderful because they...
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Relationship
I appreciate Softek’s flexibility. We have the access we need to work with our client services folks...
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Project Results
Softek provides a system that helps us with potential revenue gaps and leakage in our EHR. Softek...
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Tools and Methodology
We are using Softek's product for physician documentation. It shows us undocumented charges, which...
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Tools and Methodology
In the beginning, we were drawn to Softek by their optimization consulting. We wanted to learn how...
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People and Knowledge
Softek assigned us a consultant who is so flexible. That makes it very easy to work with them. We...
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ROI and Cost
Softek touches everything. Their product uploads everything out of our EHR. I tell my peers that...
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Relationship
In the beginning, we had a difficult time getting user access. Softek could have been a bit more...
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Tools and Methodology
The firm needs to branch out beyond revenue because their product can be used for compliance,...
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Project Results
The tool enables compliance and pulls live data from Cerner's system. Softek's product gives us a...
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Project Results
Some Cerner customers have misconceptions about the product and say that it isn't accurate or...
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Relationship
Softek's people know more than our Cerner people do. I don't see an end date to working with Softek...
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Tools and Methodology
At one point, I wasn’t aware that we had Softek's product with their services, but I would have...
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ROI and Cost
We definitely get our money’s worth from Softek. When we utilize their tool, we receive our money...
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Tools and Methodology
Softek has good strategic ability. They are branching out. They just came out with a new product,...
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Future Outlook
Softek was very helpful in getting data through reports and audits and then representing the data in...
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People and Knowledge
Softek has been a great vendor to work with. We work with key people at Softek, we are part of the...
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Other Observations
The product we worked with Softek on is not really capable of meeting our robust vision, but the...
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Project Results
Softek helped us understand what our question really was. We asked them to perform a task, and they...
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Project Results
We got what we asked for, but in terms of helping us form a strategy for some of our more complex...
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Project Results
In the beginning, we had a lot of engagement from Softek, and we have been able to utilize them for...
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Relationship
A few things we love about Softek are their availability and how quick they are to respond to and...
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Tools and Methodology
One thing I would suggest would be for Softek to gain better partnerships with some of the big EMR...
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