Softek Revenue Cycle Optimization
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Trent Davis
Research Director
KLAS Research Director - Trent Davis
 
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User Commentary

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VP/Other Executive

People and Knowledge

The consultant that has been working with us is very good. Technically, they are amazing. They are...

Nov 2022
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VP/Other Executive

Tools and Methodology

The firm is training us, and they are doing a really great job of integrating my team into the...

Nov 2022
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VP/Other Executive

People and Knowledge

I like the firm’s reaction time for things that we are working on, their availability, and their...

Nov 2022
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Director

People and Knowledge

When we went to Softek, they offered us an option where we could consult with them and get their...

Aug 2022
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Director

Future Outlook

If I was going to recommend something for Softek to do, it would be to work more with the Soarian...

Aug 2022
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Director

Relationship

I would buy Softek's services again in a heartbeat. My recommendation to anyone implementing a...

Aug 2022
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Director

Relationship

Softek could check in on their clients more and maybe market new things that they come up with. They...

Aug 2022
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Director

Project Results

Softek is a unique little vendor that actually connects to the Cerner database, and they give us...

Aug 2022
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Director

Tools and Methodology

Softek does a lot of revenue cycle work. They help us manage a lot of things, and our department...

Aug 2022
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Director

Tools and Methodology

Softek has given us a lot of insight into some of our challenges. We had some issues, and they had a...

Aug 2022
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Director

Relationship

Softek helps us identify issues, and they help us reconcile our charges to make sure that we have...

Aug 2022
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Director

ROI and Cost

Softek charges one set price, and we get all the services and support that we need included in that...

Jun 2022
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Director

Other Observations

There are some limitations with the firm’s tools being able to do charge reconciliation. But we have...

Jun 2022
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Director

People and Knowledge

Softek provides support services for us. When we have questions, we reach out to Softek. They are...

Jun 2022
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Director

Project Results

Sometimes, it takes the firm quite some time to get us the pieces that we need. I would like to see...

Jun 2022
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Director

Tools and Methodology

We wanted to make sure that we weren't missing charges. Our EHR vendor didn't have a good...

Jun 2022
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VP/Other Executive

Tools and Methodology

We found an issue with revenue delay. If the clinicians were documenting after the date of service...

May 2022
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VP/Other Executive

Relationship

When I have a new user, I can reach out to our consultant. Our consultant is wonderful because they...

May 2022
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VP/Other Executive

Relationship

I appreciate Softek’s flexibility. We have the access we need to work with our client services folks...

May 2022
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VP/Other Executive

Project Results

Softek provides a system that helps us with potential revenue gaps and leakage in our EHR. Softek...

May 2022
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VP/Other Executive

Tools and Methodology

We are using Softek's product for physician documentation. It shows us undocumented charges, which...

May 2022
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VP/Other Executive

Tools and Methodology

In the beginning, we were drawn to Softek by their optimization consulting. We wanted to learn how...

May 2022
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VP/Other Executive

People and Knowledge

Softek assigned us a consultant who is so flexible. That makes it very easy to work with them. We...

May 2022
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VP/Other Executive

ROI and Cost

Softek touches everything. Their product uploads everything out of our EHR. I tell my peers that...

May 2022
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VP/Other Executive

Relationship

In the beginning, we had a difficult time getting user access. Softek could have been a bit more...

May 2022
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Director

Tools and Methodology

The firm needs to branch out beyond revenue because their product can be used for compliance,...

May 2022
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Director

Project Results

The tool enables compliance and pulls live data from Cerner's system. Softek's product gives us a...

May 2022
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Director

Project Results

Some Cerner customers have misconceptions about the product and say that it isn't accurate or...

May 2022
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Director

Relationship

Softek's people know more than our Cerner people do. I don't see an end date to working with Softek...

May 2022
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Director

Tools and Methodology

At one point, I wasn’t aware that we had Softek's product with their services, but I would have...

May 2022
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Director

ROI and Cost

We definitely get our money’s worth from Softek. When we utilize their tool, we receive our money...

May 2022
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Director

Tools and Methodology

Softek has good strategic ability. They are branching out. They just came out with a new product,...

May 2022
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Director

Future Outlook

Softek was very helpful in getting data through reports and audits and then representing the data in...

May 2022
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Director

People and Knowledge

Softek has been a great vendor to work with. We work with key people at Softek, we are part of the...

May 2022
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Director

Other Observations

The product we worked with Softek on is not really capable of meeting our robust vision, but the...

May 2022
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Director

Project Results

Softek helped us understand what our question really was. We asked them to perform a task, and they...

May 2022
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Director

Project Results

We got what we asked for, but in terms of helping us form a strategy for some of our more complex...

May 2022
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Director

Project Results

In the beginning, we had a lot of engagement from Softek, and we have been able to utilize them for...

Apr 2022
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Director

Relationship

A few things we love about Softek are their availability and how quick they are to respond to and...

Apr 2022
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Director

Tools and Methodology

One thing I would suggest would be for Softek to gain better partnerships with some of the big EMR...

Apr 2022
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