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Softek Revenue Cycle Optimization Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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Softek develops products that we don't even think we need until we see them. The firm is actively...

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We really haven't had a problem with the firm. On occasion, the executives just call us. They are...

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Softek delivers and communicates. They are there and respond in a timely manner. But more...

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Softek does so much for us. I can't even begin to think about all that they do. I would tell others...

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We have a few consultants working with us. Softek brings in more if they are producing a report or...

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Softek absolutely doesn't nickel-and-dime. They are refreshing to work with. The company calls us,...

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Analyst/Coordinator

The charge reconciliation product could be improved, and Softek should start with that. Softek could...

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Analyst/Coordinator

The Softek system can provide us with reports and information that another system can't. Even some...

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Director

I love Softek. They are one of the best firm partners that I have worked with for being such a...

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Director

When we realized something Softek could do, we asked them about it, and they immediately took the...

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Director

Softek had consultants that were made up of engineers, charge-services experts, and patient...

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Director

Early on, Softek gave us a resource, and things got a little bit frustrating because we had already...

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Director

Softek helped us with system performance when we had to deal with purging some old patients so that...

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Director

Softek has brought more bang for my buck than I ever could have imagined. They deserve every bit of...

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Director

We have known about Softek for years, and we thought they looked like a pretty good company. Then...

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Director

I would encourage everybody that is doing a Cerner implementation for revenue cycle and charge...

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Director

We brought Softek in on our project, and they gave us a deal. They gave us a consultant to really...

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Director

Softek gives people an unfettered trial use of the software with a consultant to help us with other...

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CFO

Softek’s product works very well with our EMR system. Softek's system is homegrown to work well with...

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CFO

The Softek platform is great. It has been built from the ground up, and it could be a little more...

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CFO

Softek did a very nice job. They were very attentive to our needs and feedback. They are still...

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CFO

I thought the engagement went well. The vendor had to swap out one of the on-site representatives,...

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CFO

Softek was very straightforward in terms of fees. We were on the hook for travel, and the vendor...

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Manager

Softek has been able to develop some new productivity tools for us where we can really gauge the...

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Manager

I work directly with one specific person, and that is nice because that person gets to know our...

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Manager

Softek has a different perspective because they work with so many health systems, and they look...

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Manager

Softek’s engineers seem to know our third-party revenue cycle system better than anybody else I have...

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Manager

Softek is absolutely worth their value. The reason that they excel is that they have developed a...

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Director

I received Softek’s information from a colleague who had seen a presentation. What was intriguing...

Oct 2020
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Director

Not knowing whether everything gets to the Charge Viewer system gives me some anxiety from a revenue...

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Director

The solution gave me a level of confidence that it was working as it was built to function. That was...

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Director

We have had contact with some of Softek's support people. They upgrade things on their server, they...

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Director

What was really a selling point for us was that Softek was willing to work with us while we were...

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Director

When we had our on-site training, the vendor's trainer that came out was not as seasoned of a user...

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Director

The vendor was not only looking at trying to perfect a tool that they developed but also constantly...

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Director

Softek doesn't promise that they can do something and then not do it. When we give them feedback,...

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Director

Without Panther, we could have been billing incorrectly for a long time without identifying broken...

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Director

We have received our money’s worth. Especially when it comes to pharmacy items. All we have to do is...

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Director

Softek is one of the few vendors that went above and beyond to help us. What they did extended well...

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Director

Softek has offered support during the COVID-19 crisis along the way. They even check our data...

Oct 2020
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CFO

Softek has done an excellent job for us. They have a pharmacy tool that essentially identifies...

Sep 2020
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CFO

Softek’s strength is their connection to our tool. Softek's programmers are all ex-coders that have...

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CFO

Softek has been very good about not charging us for extra work that we have asked them to do. That...

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