Kareo EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
tebra doesn’t keep all their promises. Their phone lines are ridiculous. We can't get through to...
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Relationship
tebra’s proactivity is okay. They send too many emails, and they don't even mean anything. I feel...
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Loyalty, Product, Value
When I go to look for a new EHR, I look at customer reviews. I look at sites like KLAS, and I look...
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Product, Value
In the EHR, when we document, the documentation is seamless. It is not redundant. We don't have to...
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Relationship
tebra’s phone and web support are down. It has been hard to get someone. It wasn’t hard prior to the...
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Loyalty
I wouldn't recommend tebra to anybody. If I find something better that I am sure of, I will switch....
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Operations, Product
I like that there are not a lot of breaches on the billing side. The billing side is good and user...
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Product
I like the enormous specifics and billing features. I can add notes, run reports, and set up...
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Product
On balance, Kareo's system is a good deal. The billing suite is the highlight from a practice...
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Product
The system's note structure is one of the things that I definitely like. And I like the overall...
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Product
When we create clinical summaries in the Kareo solution for a select portion of our clientele, which...
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Product
There is a glitch in the Kareo system when we send a controlled substance prescription. The system...
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Operations
My biggest complaint with Kareo EHR/PM is that we didn't receive enough training for it in the...
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Relationship
The vendor's support team has been excellent. The vendor has a couple of people who are really good...
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Loyalty
I am not aware of any plans to move away from Kareo EHR/PM. As far as billing goes, Kareo EHR/PM is...
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Product, Value
When it comes to billing, the vendor has supported us as we have become more electronic. We are now...
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Product
I like how easy the system's billing part is to use. I am still discovering how nice it is to have...
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Product
The only way I can get an account to update in Kareo EHR/PM and show me real totals after work is to...
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Product
We have been waiting for PDMP integration for a while now with Kareo. I want that.
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Value
Kareo is good about their phone and web support. They also avoid charging for every little thing, so...
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Product
Lately, Kareo's system has had a lot of downtime, and that has been unique to any of the medical...
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Product
I would like some minor things improved. There are little things that bug me when I try to print a...
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Product
Kareo needs to consolidate the billing suite into a web-based thing and get away from the...
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Product
I wish I could have received more resolutions related to problematic things. There are a couple of...
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Product
I want to be able to look at different things in the Kareo solution. My workflow usually involves...
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Relationship, Product
I have noticed recently with Kareo that there seem to be a lot of stability issues. Things have...
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Product
Kareo merged with PatientPop to form tebra, and there have been a lot of integrations. Getting...
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Loyalty
My understanding is that there is no plan to move away from the Kareo solution. But it sounds like...
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Operations
I can't say that Kareo keeps all their promises. That is more nuanced than simply a yes or no for...
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Relationship
On one hand, the people at Kareo are responsive. I really like that it is easy to get ahold of...
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Loyalty, Relationship
The customer support people are always there if we call them, and they get back to us as well. I am...
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Loyalty, Value
Kareo's system is getting a little expensive, so that is why I am looking at other solutions. I wish...
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Operations
The training from Kareo is sometimes a bit like going from place to place instead of getting a...
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Product, Value
If I need a report from the vendor to break down all the panels that I have, then I have to pay for...
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Culture, Operations, Product
I am not crazy about Kareo's billing system. I hired one of the companies that the vendor listed as...
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Relationship
The vendor's customer service is unhelpful, and some of their representatives can be argumentative....
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Operations
I am not aware of the upgrades the vendor has done because I don't even know what version I am on. I...
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Product
We would like to have an integrated, HIPAA-compliant texting app. Having something integrated into...
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Relationship, Operations
I brought things to the vendor's attention, but I was left on my own. The vendor referred me to my...
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Relationship
The vendor’s relationship with us is one of their weak points. I can get ahold of someone at a call...
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Relationship, Operations
There have been a couple of features we have wanted to figure out, but the short answer is that the...
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Product, Value
The software is very user friendly. It is very robust in reporting and tracking things. It is all...
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Relationship, Product
My frustration points about the Kareo system are fairly minor, but they seem fairly intuitive, and...
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Relationship, Product
I put in a ticket for some missing functionality months ago, and I have not heard back about that.
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Product
I can whiz around in the product. I don't have any issues with what I do. And the delivery of new...
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Operations, Product
The only thing that makes the EHR kind of hard is finding where to start working on templates. I...
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Relationship
I have not had a problem with tebra’s support team. They have been really good. And they always tell...
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Value
One of the big reasons I am with tebra is that they don't nickel-and-dime. It is nice to have an...
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Operations
The implementation went fairly smoothly. However, there were a couple of nights when there were...
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Product
I have had trouble getting labs because lab integration has not occurred yet, and that has been a...
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Value
For the price that we pay, the product has everything a small practice needs to do their work. And...
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Operations
There is no hands-on training with tebra. We have asked, and the training is not very good....
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Relationship, Product
We have had problems with tebra and our ERA and payment posting. Billing hurts a little bit. Every...
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Product
tebra’s onboarding needs to be a lot easier. The onboarding is critical, and the vendor needs to...
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Relationship, Product
We are happy that tebra has taken over. They are making some very obvious and accessible changes...
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Culture
We have gotten a lot of email and sales pressure for an additional product that tebra is trying to...
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Operations, Product
The system is super easy to use, and it is easy to train people. I have come from different types of...
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Relationship
When Kareo was in play, I could call them, and their representatives were able to help us over the...
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Operations
tebra could do some training on some of the reports they pull because there are reports built into...
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Relationship, Product
We continue to have updates done to the system, and once updates come through, tebra asks for our...
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Value
It seems like every time we turn around, our cost goes up, or tebra adds more charges for the bots...
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Product
Since the takeover, there has been so much downtime. We can’t make notes or check people in when...
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Product
I don't think that the functionality for communicating with clients is as individualized as it could...
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Product
We seem to have a lot of trouble with the system not loading or timing out for our team members....
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Operations, Product
We have had to do a lot of internal work on the back end in order to set the system up to work for...
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Loyalty, Value
I am not sure whether I would buy the system again. One of the reasons we got it was that we had a...
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Relationship, Product
We occasionally ask for certain aspects to address issues, and tebra says they are working on...
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Operations
Our go-live went okay, but there was no sandbox to practice in, and I don’t think there is a sandbox...
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Product
There is no place in the system to bill for clinical services or sales that are not patient related....
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Product
Most of our notes are in the progress-note section, so that is where most of our issues come up. Our...
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Relationship
I don’t talk to anybody at tebra. I have filled out surveys and never heard back. After a while, we...
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Loyalty, Value
Our billing support staff doesn’t like the system, but most clinicians say it is okay. The Kareo...
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Product
We wouldn’t want to recommend the Kareo system to somebody that would be stuck with the system if...
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Loyalty
If Kareo continues to make improvements, they will be part of our long-range plans. If they don't,...
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Product
The internal fax functionality in Kareo's system is really crummy. It is really hard to get things...
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Relationship, Operations
We really liked the onboarding from Kareo, but now that we are further out, we don’t really have a...
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Product
During Kareo upgrades and improvements, one solved problem usually creates another problem. For...
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Product
Kareo’s message center definitely needs work. The message center is extremely unwieldy. We have to...
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Product
Kareo makes everything impossible that has to do with our assistants helping us. If somebody sends...
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Product
Our organization has been talking about drug registries for people who are using opiates and...
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Loyalty
If we were purchasing new software, we would look at other vendors. Kareo was recommended to us by a...
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Product
There are a lot of things about the Kareo system that are really well thought out. Kareo excels in...
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Loyalty
There are so many nuances to different people's practices. Up until Kareo made a very good decision...
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Culture
During the sales process, nobody went down to the granular level of how the Kareo system actually...
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Loyalty, Operations, Product
In terms of productivity, we want to be able to customize. One thing that Kareo doesn’t do that we...
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Operations
We don’t know whether there is really any ongoing training with Kareo. There is a university thing...
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Relationship
When the system is down, users can't reach anyone at Kareo because the vendor becomes overwhelmed...
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Relationship
When customers initially start with the system, the vendor engages them and provides some help....
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Relationship, Product
Kareo's system doesn't integrate with certain other systems, even though a lot of its competitors...
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Value
If I were going to buy an EHR, I would probably buy Kareo's EHR again, but I would ask specific...
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Relationship, Value
Kareo doesn't seem to change much in their system, but when they do change things, they make small,...
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Product
Kareo's system is very rudimentary, and it often has difficult workarounds. I have found its biggest...
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Operations, Product
Kareo's system is reliable, portable, and easy to use. Its documentation features are fairly simple,...
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Product
As soon as we create a chart in another system, it automatically puts information in the Kareo...
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Product
Some areas need attention. The UX on the web application isn't good; the product is buggy and slow....
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Product
The insurance information is displayed without us clicking to edit the information in the insurance...
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Product
We want less lag in the desktop view. Also, it seems like we need to attend a whole year of school...
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Product
We want improvements in the integrations in terms of better quality and quantity of certain exercises....
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Product
If possible, we would like to see an option in the notes for physicians to mark things visually or...
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Product
We want the practice settings to include follow-ups or initial evaluations in the online booking options....
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Product
We want patients to have the ability to change or cancel their appointments in the allotted time...
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Product, Value
We want the ability to require patients to put their credit cards on file prior to booking...
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Operations, Product
The process of taking notes and scheduling things when there is no lag is working well.
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Loyalty, Loyalty, Operations, Operations, Value, Value
The product was basic in many ways. The tool was good for us when we opened our practice because the...
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Relationship, Relationship
Kareo is not a very efficient organization. We send questions to the support people and do not hear...
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Loyalty, Loyalty, Operations, Operations
Kareo’s billing practices with the payers were very challenging even from the outset. We didn’t know...
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Operations, Operations
Kareo provided minimal training. Things were pretty herky jerky. When we went back to the vendor for...
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Relationship, Relationship, Product, Product
We have suffered through a lot of sluggishness and outage issues with Kareo. We have had spells when...
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Relationship, Relationship
We have had some high-level, productive exchanges with Kareo. When we have talked to the vendor's...
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Product
I have no issues at all with the product, but I am not a high user. The product is more geared...
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Culture, Relationship
The vendor has kept their promises, and they have been very quick to make things right. For example,...
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Relationship, Operations
The vendor has always been there for me in terms of training and support. Whenever I have had a...
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Loyalty, Relationship
In terms of my own plans and dreams for growth, I feel like I don't utilize the EHR fully, but the...
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Operations, Product
This product is better than other EHRs I have used. The vendor gives me announcements when they have...
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Operations
When I use the vendor’s training and search for what I need help with, I have a heck of a time...
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Value
Kareo's product really is a full package. The vendor even offers faxing capabilities now. The...
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Operations, Value
I walked right into using the EHR and had no questions. Learning the system was not difficult. I had...
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Product
The solution does not reduce pain points or help us achieve expected measurable outcomes well. From...
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Operations
Kareo’s training was great in the beginning, but then we were left with only an online platform to...
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Relationship
Kareo doesn’t really reach out with any proactiveness. Most updates are due to comments put in by...
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Operations
When we started with Kareo, their training was very good. Kareo's system is easy to get on and use....
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Operations
There have been no implementation services with upgrades. Kareo doesn't seem to care about feedback,...
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Relationship, Product
The problem is that Kareo is inconsistent and unreliable. We need them to make individualizing note...
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Relationship
Kareo merged with another company in July. They have since gotten more officious and less able to...
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Relationship
When we call the vendor's support people, they put us on hold for a long time. Once someone does...
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Culture, Relationship
I wanted a manager assigned to our account, and Kareo gave us one, but then the individual left...
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Relationship
Kareo’s website goes down at least once every couple of months for a very long length of time, and...
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Product
The outputs from the Kareo system for reports are flawed. The system can't count everything that we...
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Product
I would redesign the EHR so that a person in behavioral health can use it the way a person in...
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Relationship
Kareo doesn't keep all of their promises. We requested something from them, but that thing hasn't...
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Operations, Product
The system is easy to use, but we would like to see it be more user friendly for physical...
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Product
Our connection with the system isn't great. There are server issues, so sometimes when we are...
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Relationship, Product
We found it fascinating that Kareo would tell us that we were using the wrong codes for primary...
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Culture
The vendor promoted the system by saying that they knew all about our billing. However, they didn't...
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Product
When we first started with the system, it held all of our claims. Based on what we have heard about...
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Loyalty, Relationship, Product
I have loved the Kareo system. It is very intuitive, and the only issues that we have had since the...
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Product
We have been in touch with companies that want to use our data or send us information, and Kareo's...
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Relationship, Operations
Kareo hasn’t reached out since we got on board. They have never reached out about training,...
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Product
Kareo's system is missing some of the features I would prefer. The vendor has been slow to deliver...
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Culture, Value
Kareo laid out all charges in advance, so there weren’t any surprises, and it didn't feel like each...
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Relationship
The main thing that could make Kareo’s support better is faster responses. When I put in a request,...
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Product
We work with surgery centers that use different systems, and we have been able to get one of the...
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Loyalty
We decided to go with Kareo's system based on the price and how quickly the vendor could get...
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Relationship, Operations
It seems like whoever I talk to at Kareo is trained well and can take care of things. I can't think...
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Operations, Product
Kareo's EHR and PM system is user friendly. It is set up like a paper chart in terms of structure,...
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Relationship, Value
Kareo’s support is pretty good. Kareo doesn't charge for support, and they usually come through for...
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Product
The reporting could be improved within Kareo's system. Filtering reports could be a little easier.
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Operations, Product
Kareo sends automatic updates for the desktop version. When I log in, the system just lets me know...
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Culture, Relationship
Kareo promised that there would be no impact if we ever switched back to a different billing group,...
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Culture, Relationship
No one from Kareo wanted to listen to us. When we explained to them how important the billing issues...
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Product
We have never seen any updates for the scheduling side of the system. We have seen some updates for...
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Relationship
Kareo just eliminated their support chat feature, and they take forever to respond to our emails....
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Loyalty, Product
Nothing has changed or improved in the product. The only thing that would be worse than the pain of...
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Culture, Product
We shouldn't have to do timely filing because the vendor should be sending out claims, but they...
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Operations, Product
There was a certain function in the system that worked until the vendor did an upgrade. Then, that...
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Culture, Relationship
The vendor's executives aren't involved at all. We tried to get them to pay attention to us a long...
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Culture, Relationship
There is a problem with the way that the vendor sends their claims out. We can bill claims the next...
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Operations
We had to take all of the vendor's training before we could get to Kareo's system. It would have...
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Culture, Product
The program seemed to work with our state's immunization information system, but it took forever....
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Product
The product doesn’t have any ability to report or break down patient information. That is a limiting...
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Operations
Kareo's system was very easy to implement. That was great because it didn't take long to get the...
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Operations, Product
The product is very user friendly, and it is easy to jump in and learn to use it. I just trained...
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Operations
Kareo has great ideas, but it is the actual implementation of those ideas that they fall back on. I...
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Relationship
It is easy enough to stay on with Kareo’s support team and wait to talk to someone, but I know...
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Relationship
Kareo is very proactive. They are also very willing to make the necessary adjustments we need as...
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Product
Kareo is fair, and our experience with the product is okay for the most part. We like the template...
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Loyalty
One reason we switched to Kareo's EHR was that it had the capability of sending appointment...
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Relationship
We have reached out to Kareo about our issues, but there has been no resolution. There is a lack of...
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Loyalty
The reason we switched to Kareo's EHR was that we were looking for an EHR with integrated billing....
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Culture, Loyalty, Value
The EHR is not really doing what the vendor advertised it to do. We are not benefitting from all the...
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Product
For what our practice does, Kareo's product is really good and provides an easy way to do the work...
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Loyalty, Product
Kareo's system has a lot of integration with things we need for practice management, but there are...
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Relationship
Kareo’s support is not very user friendly. We almost don’t want to send anything to the vendor's...
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Operations, Product
We need a little more help with the billing aspect of the EHR. The training needs to emphasize the...
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Product
We have some frustrations with the product's inability to integrate with our clinical modules. The...
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Relationship
We really like the customer support we receive for the billing piece because we are a small,...
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Relationship
When I need help, I just call Kareo, and their support team is actually pretty good. I always call...
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Operations, Product
I don't mind the EMR; it is not my favorite product, but it is not the worst EMR. I like the billing...
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Operations
When I first started with Kareo, I went at my own pace. I had a customer success person, and that...
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Product
There was a recent upgrade to the layout of the product’s face sheets, and I didn't like the...
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Product
I would like to track our Medicare patients easier with a visit countdown. If the patient has a set...
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Product
The vendor needs to make sure the solution doesn't crash so often. It crashes, and then it is fine...
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Operations
Overall, the implementation went well. The training was helpful. We just did it online. Kareo...
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Product
We have been having endless problems with Kareo's system. For example, when patients get...
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Product
Integration is a challenge with the notes process in Kareo's system. The process is very tedious,...
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Product
Kareo's upgrades are trivial things compared to what I have been asking for over the time frame that...
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Relationship
I Google things a lot to find information because when I call Kareo's customer service team,...
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Operations
Kareo's system is very user friendly. I did the training, but even before I did the training, I was...
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Operations
I would love to stay with Kareo if they could bring things up to par because I don't care to learn a...
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Relationship
Kareo's phone support is bad. Kareo has phone support hours, but Kareo is facing workforce issues....
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Relationship
I reach out to our Kareo account manager when I have issues and can't get through to someone, and...
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Product
The web-based version is easy. The desktop version is a little more intricate; the user has to know...
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Product
Kareo's system is one of the simpler EMRs that I have worked with, so it is easy to learn. However,...
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Loyalty, Product, Value
The system's patient portal is often down. We get calls from patients quite a lot about how they...
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Relationship
It is difficult for us to communicate with Kareo, and there isn't an easy way for us to get help. We...
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Product
The solution's clinical side is average, and the system doesn't have many glitches. The product is...
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Product
There are a lot of problems with Kareo's system. We are constantly having issues with regard to the...
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Product
There are a lot of things we can customize in Kareo's system to apply things to our practice, but...
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Product
I like that Kareo's system gives us the ability to have note types and those kinds of customizable...
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Operations, Product
Kareo’s user guides and templates could be amazing, but they are so completely convoluted, and it is...
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Relationship
Kareo’s customer service is awful. The vendor doesn't offer a way to actually address concerns....
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Loyalty
If it wasn’t such a huge pain to have to transfer all our data and patient information to another...
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Product, Value
I like that administrative users in Kareo's system are basically free. That is a good thing....
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Relationship
We haven't been very happy with the product. It is not geared toward our specialty, and that is what...
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Operations
We had an EHR before Kareo's system, and that system's vendor was a lot more helpful with the...
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Culture
Kareo didn't have a sandbox version for us to play around with to see whether it was going to work...
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Relationship
Kareo doesn’t support interoperability at all. They don’t help us with anything that we struggle...
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Product
The product is not a bad system in terms of being user friendly. It is just missing some key...
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Product, Value
I would absolutely not recommend the product to a peer or friend. Anybody that I have talked to that...
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Operations
Kareo has their customer service, but they are mostly working from home, and I don't think the...
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Relationship, Product
Kareo's EHR downtime isn't very high, and if they do have downtime, they have good communication...
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Value
Kareo recently really increased their pricing, and the product doesn't value the price increase.
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Loyalty
We are very unhappy with Kareo's system. I am excited about finding a replacement EMR.
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Culture, Relationship, Product
Our biggest issue with Kareo is their ePrescribing. Kareo works with DrFirst for ePrescribing, but...
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Product
If a doctor is in the middle of writing a note or sending a prescription but backs out of the page...
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Product
Kareo offers direct messaging to patients, and that feature has been good. The online portal has...
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Product
Formatting notes in Kareo's system is very difficult because the templating is constrictive. The...
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Product
A big issue is that about once a month, the program crashes. We can't even get into the website for...
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Product
Sometimes when we use Kareo’s mobile app on our tablets for vitals, the heart rate will request a...
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Product
Kareo’s billing program is good. It is not stellar, but the vendor keeps driving toward excellence....
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Value
We have spent more hours on phone calls with Kareo than is reasonable. Our nurses are frustrated...
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Product
Until recently, there was no way for the owner of our company to see unassigned notes in the system....
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Product, Value
When it comes to interoperability, it isn't easy for us to extract the things that we worked on...
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Operations
Kareo's training is terrible, but it isn't as bad as it could be. The vendor has Kareo University,...
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Product
When we entered sizable patient records, the system crashed and wouldn't take the records. Then,...
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Culture
Some of the things that Kareo promised us would work in the system don't work at all. We can't have...
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Culture, Loyalty
The system had to be replaced; it nearly cost us our business. Our billing company said that if we...
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Product
As just a basic EHR charting system and prescribing system, the product does okay. Every now and...
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Loyalty, Value
We settled on Kareo's system because it seemingly had all of the functions that we needed and the...
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Relationship, Operations, Product
As an EHR system, the product does what it is supposed to do. It keeps records. The product is...
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Relationship, Operations, Product
Kareo's product goes down sometimes, especially whenever the vendor does their updates. The updates...
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Relationship
When things go wrong because of Kareo’s updates, the vendor is usually pretty on top of those...
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Relationship
The vendor’s support is awful. If we call in, it is like the vendor just got some person off the...
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Relationship, Product
All of Kareo's functionality is cloud based, so I think they probably don't spend as much money as...
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Operations, Product
The product is really easy to use. And every doctor I have talked to says every EHR has its downtime...
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Operations
When we first signed up with Kareo, we had a representative that was basically bothering us almost...
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Relationship
Kareo is pretty aligned with what we are trying to get done.
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Operations, Product
Kareo EHR is pretty basic and user friendly. It seems self-explanatory, and it is easy to function....
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Loyalty, Product
One thing I would change about Kareo EHR is adding the ability to set up favorites in terms of...
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Value
When we initially started with Kareo, their telemedicine system was so bad that we just said we...
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