Kareo EHR/PM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship

We would love to have a support person assigned to our office. Then, if we had an issue, we would be...

Apr 2024
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Manager

Relationship

We don't have any partnership connection with tebra. They don't invite us to meet with them from...

Apr 2024
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Manager

Relationship

tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...

Apr 2024
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Manager

Operations

When we initially got the system, we were able to meet with someone who showed us how to make...

Apr 2024
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Manager

Loyalty, Product

It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...

Apr 2024
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CEO/President

Culture, Product

We have been using the product for a few years, and we are getting complaints regarding statements...

Apr 2024
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(0)
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CEO/President

Operations

I would love to get services from the vendor for our practice. There is much we do not use and do...

Apr 2024
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VP/Other Executive

Loyalty

We are actively looking for a new EHR because of tebra’s customer support and the system's...

Apr 2024
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VP/Other Executive

Loyalty

I would tell someone considering the product to run. tebra needs to improve customer service and...

Apr 2024
||
(0)
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Physician

Product, Value

We have several problems with the product. We have to log in to a separate program for billing...

Mar 2024
||
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Physician

Product

There are some benefits of having the product. For example, we are able to send text messages to the...

Mar 2024
||
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CEO/President

Product, Value

It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...

Mar 2024
||
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Manager

Loyalty, Product

The solution ended up not being a good fit for our practice. Between the lack of customization and...

Mar 2024
||
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CEO/President

Loyalty, Product, Value

We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...

Mar 2024
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CEO/President

Product

The only complaint we have has to do with entering new patients. We would like to be able to enter...

Mar 2024
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Manager

Product

It is so difficult to use the system to bill and upload documents. It is impossible to send...

Mar 2024
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Manager

Loyalty

The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...

Mar 2024
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Manager

Product

We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...

Mar 2024
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Manager

Relationship

It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...

Mar 2024
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Manager

Product

Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...

Mar 2024
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Manager

Relationship

I would not consider tebra an engaged partner because when I call, I never get a representative or a...

Mar 2024
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Manager

Product

There are a lot of fundamental issues with the product in areas such as patient intake, RCM...

Mar 2024
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Manager

Product

The way tebra marketed the system to us made us think that it did things for mental health, but it...

Mar 2024
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Manager

Culture, Value

tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.

Mar 2024
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Manager

Operations

tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.

Mar 2024
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Manager

Product

tebra is not good at integrating things, and one of the big complaints I have is that we can't print...

Mar 2024
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Manager

Loyalty

We are looking at switching from tebra because they don’t have the functionality to meet our unique...

Mar 2024
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Director

Relationship

tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...

Mar 2024
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Director

Culture, Product

I would like itemized patient account statements. I am unable to see which parts of an account are...

Mar 2024
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Director

Product, Value

I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...

Mar 2024
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CEO/President

Product

Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...

Mar 2024
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(0)
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CEO/President

Value

I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...

Mar 2024
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(0)
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CEO/President

Operations, Product

Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...

Mar 2024
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CEO/President

Relationship

tebra's support people aren't good. They never do anything. They just tell us that nothing is going...

Mar 2024
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CEO/President

Relationship

I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...

Mar 2024
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Physician

Loyalty, Value

The one thing that would move me to another EHR, if anything, would be pricing. I have several...

Feb 2024
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Physician

Product

There are some screenings that I do that are not in Kareo's product, and I would have to add them on...

Feb 2024
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Physician

Product

There are a couple of insurances that we can't send information to electronically. We have to print...

Feb 2024
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Physician

Relationship

When the vendor changed to tebra, they removed the customer service that we had before. In the past,...

Feb 2024
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CEO/President

Relationship

It takes months to get an answer from tebra when I set up a case. They don’t answer the cases that I...

Feb 2024
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CEO/President

Loyalty, Relationship

Nothing is missing from the system. Everything is there. There are just some things that need...

Feb 2024
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CEO/President

Operations

The implementation of the product has been pretty seamless, and we had some new hires who did the...

Feb 2024
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Director

Relationship

We like that the vendor keeps things up-to-date. They stay current on the codes, the changes in the...

Jan 2024
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Director

Operations, Product, Value

The product is very easy to use, so training people is easy. The product is dependable. It doesn't...

Jan 2024
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Director

Relationship

I always get through to the vendor's customer service team, and I get to talk to somebody. They...

Jan 2024
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Director

Relationship

I never get ahold of our representative, so that doesn't work well. When I need support, the hardest...

Jan 2024
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CEO/President

Relationship

With almost every issue we have had, the vendor has tried their hardest to resolve things. However,...

Jan 2024
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CEO/President

Relationship

The vendor’s customer service needs to get a lot better. tebra is trying, and it is very evident...

Jan 2024
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(0)
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CEO/President

Value

The product could not integrate into our lab systems because we didn’t have enough patients going...

Jan 2024
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(0)
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CEO/President

Relationship, Value

I don’t think that the vendor cares to engage with us. We don’t use their billing software, so they...

Jan 2024
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(0)
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CEO/President

Relationship, Product

A huge disadvantage with tebra is that it takes forever to get a new provider onboarded with them....

Jan 2024
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(0)
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CEO/President

Value

My ROI from using the Kareo system is good outcomes or good clients and getting money when I bill insurance....

Jan 2024
||
(0)
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CEO/President

Product

The Kareo system is a general medical practice solution, so in the medical space, it is hugely...

Jan 2024
||
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CEO/President

Product

Something I might wish for from tebra is a macOS integration of the PM side, which is the billing...

Jan 2024
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Manager

Relationship

tebra doesn’t keep all their promises. Their phone lines are ridiculous. We can't get through to...

Oct 2023
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Manager

Relationship

tebra’s proactivity is okay. They send too many emails, and they don't even mean anything. I feel...

Oct 2023
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Manager

Loyalty, Product, Value

When I go to look for a new EHR, I look at customer reviews. I look at sites like KLAS, and I look...

Oct 2023
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(0)
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Physician

Product, Value

In the EHR, when we document, the documentation is seamless. It is not redundant. We don't have to...

Aug 2023
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(0)
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Physician

Relationship

tebra’s phone and web support are down. It has been hard to get someone. It wasn’t hard prior to the...

Aug 2023
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(0)
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Physician

Loyalty

I wouldn't recommend tebra to anybody. If I find something better that I am sure of, I will switch....

Aug 2023
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(0)
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Physician

Operations, Product

I like that there are not a lot of breaches on the billing side. The billing side is good and user...

Aug 2023
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(0)
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Physician

Product

I like the enormous specifics and billing features. I can add notes, run reports, and set up...

Aug 2023
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(0)
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Physician

Product

On balance, Kareo's system is a good deal. The billing suite is the highlight from a practice...

Aug 2023
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(0)
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Physician

Product

The system's note structure is one of the things that I definitely like. And I like the overall...

Aug 2023
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(0)
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Physician

Product

When we create clinical summaries in the Kareo solution for a select portion of our clientele, which...

Aug 2023
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(0)
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Physician

Product

There is a glitch in the Kareo system when we send a controlled substance prescription. The system...

Aug 2023
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(0)
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Manager

Operations

My biggest complaint with Kareo EHR/PM is that we didn't receive enough training for it in the...

Aug 2023
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(0)
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Manager

Relationship

The vendor's support team has been excellent. The vendor has a couple of people who are really good...

Aug 2023
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(0)
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Manager

Loyalty

I am not aware of any plans to move away from Kareo EHR/PM. As far as billing goes, Kareo EHR/PM is...

Aug 2023
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(0)
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Manager

Product, Value

When it comes to billing, the vendor has supported us as we have become more electronic. We are now...

Aug 2023
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(0)
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Manager

Product

I like how easy the system's billing part is to use. I am still discovering how nice it is to have...

Aug 2023
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(0)
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Manager

Product

The only way I can get an account to update in Kareo EHR/PM and show me real totals after work is to...

Aug 2023
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(0)
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Physician

Product

We have been waiting for PDMP integration for a while now with Kareo. I want that.

Aug 2023
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(0)
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Physician

Value

Kareo is good about their phone and web support. They also avoid charging for every little thing, so...

Aug 2023
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(0)
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Physician

Product

Lately, Kareo's system has had a lot of downtime, and that has been unique to any of the medical...

Aug 2023
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(0)
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Physician

Product

I would like some minor things improved. There are little things that bug me when I try to print a...

Aug 2023
||
(0)
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Physician

Product

Kareo needs to consolidate the billing suite into a web-based thing and get away from the...

Aug 2023
||
(0)
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Physician

Product

I wish I could have received more resolutions related to problematic things. There are a couple of...

Aug 2023
||
(0)
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Physician

Product

I want to be able to look at different things in the Kareo solution. My workflow usually involves...

Aug 2023
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(0)
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Physician

Relationship, Product

I have noticed recently with Kareo that there seem to be a lot of stability issues. Things have...

Aug 2023
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Physician

Product

Kareo merged with PatientPop to form tebra, and there have been a lot of integrations. Getting...

Aug 2023
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(0)
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Physician

Loyalty

My understanding is that there is no plan to move away from the Kareo solution. But it sounds like...

Aug 2023
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Physician

Operations

I can't say that Kareo keeps all their promises. That is more nuanced than simply a yes or no for...

Aug 2023
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Physician

Relationship

On one hand, the people at Kareo are responsive. I really like that it is easy to get ahold of...

Aug 2023
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Manager

Loyalty, Relationship

The customer support people are always there if we call them, and they get back to us as well. I am...

Aug 2023
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(0)
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Manager

Loyalty, Value

Kareo's system is getting a little expensive, so that is why I am looking at other solutions. I wish...

Aug 2023
||
(0)
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Manager

Operations

The training from Kareo is sometimes a bit like going from place to place instead of getting a...

Aug 2023
||
(0)
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CEO/President

Product, Value

If I need a report from the vendor to break down all the panels that I have, then I have to pay for...

Jul 2023
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(0)
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CEO/President

Culture, Operations, Product

I am not crazy about Kareo's billing system. I hired one of the companies that the vendor listed as...

Jul 2023
||
(0)
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CEO/President

Relationship

The vendor's customer service is unhelpful, and some of their representatives can be argumentative....

Jul 2023
||
(0)
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Physician

Operations

I am not aware of the upgrades the vendor has done because I don't even know what version I am on. I...

Jul 2023
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(0)
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Physician

Product

We would like to have an integrated, HIPAA-compliant texting app. Having something integrated into...

Jul 2023
||
(0)
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CEO/President

Relationship, Operations

I brought things to the vendor's attention, but I was left on my own. The vendor referred me to my...

Jul 2023
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(0)
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Director

Relationship

The vendor’s relationship with us is one of their weak points. I can get ahold of someone at a call...

Jul 2023
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(0)
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Director

Relationship, Operations

There have been a couple of features we have wanted to figure out, but the short answer is that the...

Jul 2023
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(0)
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Director

Product, Value

The software is very user friendly. It is very robust in reporting and tracking things. It is all...

Jul 2023
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(0)
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Director

Relationship, Product

My frustration points about the Kareo system are fairly minor, but they seem fairly intuitive, and...

Jul 2023
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(0)
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CEO/President

Relationship, Product

I put in a ticket for some missing functionality months ago, and I have not heard back about that.

Jul 2023
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(0)
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CEO/President

Product

I can whiz around in the product. I don't have any issues with what I do. And the delivery of new...

Jul 2023
||
(0)
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CEO/President

Operations, Product

The only thing that makes the EHR kind of hard is finding where to start working on templates. I...

Jul 2023
||
(0)
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CEO/President

Relationship

I have not had a problem with tebra’s support team. They have been really good. And they always tell...

Jul 2023
||
(0)
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CEO/President

Value

One of the big reasons I am with tebra is that they don't nickel-and-dime. It is nice to have an...

Jul 2023
||
(0)
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CEO/President

Operations

The implementation went fairly smoothly. However, there were a couple of nights when there were...

Jul 2023
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(0)
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CEO/President

Product

I have had trouble getting labs because lab integration has not occurred yet, and that has been a...

Jul 2023
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(0)
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CEO/President

Value

For the price that we pay, the product has everything a small practice needs to do their work. And...

Jul 2023
||
(0)
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Manager

Operations

There is no hands-on training with tebra. We have asked, and the training is not very good....

Jul 2023
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(0)
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Manager

Relationship, Product

We have had problems with tebra and our ERA and payment posting. Billing hurts a little bit. Every...

Jul 2023
||
(0)
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CEO/President

Product

tebra’s onboarding needs to be a lot easier. The onboarding is critical, and the vendor needs to...

Jun 2023
||
(0)
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CEO/President

Relationship, Product

We are happy that tebra has taken over. They are making some very obvious and accessible changes...

Jun 2023
||
(0)
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CEO/President

Culture

We have gotten a lot of email and sales pressure for an additional product that tebra is trying to...

Jun 2023
||
(0)
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Manager

Operations, Product

The system is super easy to use, and it is easy to train people. I have come from different types of...

Jun 2023
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(0)
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Manager

Relationship

When Kareo was in play, I could call them, and their representatives were able to help us over the...

Jun 2023
||
(0)
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Manager

Operations

tebra could do some training on some of the reports they pull because there are reports built into...

Jun 2023
||
(0)
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Manager

Relationship, Product

We continue to have updates done to the system, and once updates come through, tebra asks for our...

Jun 2023
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(0)
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Manager

Value

It seems like every time we turn around, our cost goes up, or tebra adds more charges for the bots...

Jun 2023
||
(0)
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Manager

Product

Since the takeover, there has been so much downtime. We can’t make notes or check people in when...

Jun 2023
||
(0)
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Manager

Product

I don't think that the functionality for communicating with clients is as individualized as it could...

Jun 2023
||
(0)
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Manager

Product

We seem to have a lot of trouble with the system not loading or timing out for our team members....

Jun 2023
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(0)
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Manager

Operations, Product

We have had to do a lot of internal work on the back end in order to set the system up to work for...

Jun 2023
||
(0)
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Director

Loyalty, Value

I am not sure whether I would buy the system again. One of the reasons we got it was that we had a...

Jun 2023
||
(0)
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Director

Relationship, Product

We occasionally ask for certain aspects to address issues, and tebra says they are working on...

Jun 2023
||
(0)
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Director

Operations

Our go-live went okay, but there was no sandbox to practice in, and I don’t think there is a sandbox...

Jun 2023
||
(0)
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Director

Product

There is no place in the system to bill for clinical services or sales that are not patient related....

Jun 2023
||
(0)
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Director

Product

Most of our notes are in the progress-note section, so that is where most of our issues come up. Our...

Jun 2023
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Director

Relationship

I don’t talk to anybody at tebra. I have filled out surveys and never heard back. After a while, we...

Jun 2023
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Director

Loyalty, Value

Our billing support staff doesn’t like the system, but most clinicians say it is okay. The Kareo...

Jun 2023
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CEO/President

Product

We wouldn’t want to recommend the Kareo system to somebody that would be stuck with the system if...

May 2023
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CEO/President

Loyalty

If Kareo continues to make improvements, they will be part of our long-range plans. If they don't,...

May 2023
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CEO/President

Product

The internal fax functionality in Kareo's system is really crummy. It is really hard to get things...

May 2023
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CEO/President

Relationship, Operations

We really liked the onboarding from Kareo, but now that we are further out, we don’t really have a...

May 2023
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CEO/President

Product

During Kareo upgrades and improvements, one solved problem usually creates another problem. For...

May 2023
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CEO/President

Product

Kareo’s message center definitely needs work. The message center is extremely unwieldy. We have to...

May 2023
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CEO/President

Product

Kareo makes everything impossible that has to do with our assistants helping us. If somebody sends...

May 2023
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CEO/President

Product

Our organization has been talking about drug registries for people who are using opiates and...

May 2023
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CEO/President

Loyalty

If we were purchasing new software, we would look at other vendors. Kareo was recommended to us by a...

May 2023
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CEO/President

Product

There are a lot of things about the Kareo system that are really well thought out. Kareo excels in...

May 2023
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CEO/President

Loyalty

There are so many nuances to different people's practices. Up until Kareo made a very good decision...

May 2023
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CEO/President

Culture

During the sales process, nobody went down to the granular level of how the Kareo system actually...

May 2023
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CEO/President

Loyalty, Operations, Product

In terms of productivity, we want to be able to customize. One thing that Kareo doesn’t do that we...

May 2023
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CEO/President

Operations

We don’t know whether there is really any ongoing training with Kareo. There is a university thing...

May 2023
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CEO/President

Relationship

When the system is down, users can't reach anyone at Kareo because the vendor becomes overwhelmed...

May 2023
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CEO/President

Relationship

When customers initially start with the system, the vendor engages them and provides some help....

May 2023
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CEO/President

Relationship, Product

Kareo's system doesn't integrate with certain other systems, even though a lot of its competitors...

May 2023
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CEO/President

Value

If I were going to buy an EHR, I would probably buy Kareo's EHR again, but I would ask specific...

May 2023
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CEO/President

Relationship, Value

Kareo doesn't seem to change much in their system, but when they do change things, they make small,...

May 2023
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CEO/President

Product

Kareo's system is very rudimentary, and it often has difficult workarounds. I have found its biggest...

May 2023
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CEO/President

Operations, Product

Kareo's system is reliable, portable, and easy to use. Its documentation features are fairly simple,...

May 2023
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Analyst/Coordinator

Product

As soon as we create a chart in another system, it automatically puts information in the Kareo...

May 2023
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Physician

Product

Some areas need attention. The UX on the web application isn't good; the product is buggy and slow....

May 2023
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Physician

Product

The insurance information is displayed without us clicking to edit the information in the insurance...

May 2023
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Physician

Product

We want less lag in the desktop view. Also, it seems like we need to attend a whole year of school...

May 2023
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Physician

Product

We want improvements in the integrations in terms of better quality and quantity of certain exercises....

May 2023
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Physician

Product

If possible, we would like to see an option in the notes for physicians to mark things visually or...

May 2023
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Physician

Product

We want the practice settings to include follow-ups or initial evaluations in the online booking options....

May 2023
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Physician

Product

We want patients to have the ability to change or cancel their appointments in the allotted time...

May 2023
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Physician

Product, Value

We want the ability to require patients to put their credit cards on file prior to booking...

May 2023
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Physician

Operations, Product

The process of taking notes and scheduling things when there is no lag is working well.

May 2023
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