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Kareo EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Loyalty

tebra failed us on multiple important fronts. I understand that the pandemic forced them to switch...

Oct 2024
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Physician

Relationship, Product

When tebra can get the portal to work and upload documents, the solution is great, but when they...

Aug 2024
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Physician

Product

The solution does what it needs to do, and updates seem to help. It saves my information when I...

Aug 2024
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Physician

Product, Value

I wish the solution had an automatic integration so that I didn't have to pay extra for faxing...

Aug 2024
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Physician

Operations

I have not done any training with tebra, and none of the trainings that have come up lately have...

Aug 2024
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Physician

Product

The only reason I have tebra is that my billing people work with them, and tebra was the easiest one...

Aug 2024
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Physician

Product

I would like Kareo to focus on clinical-side improvements like PDMP integration for our state,...

Jul 2024
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(0)
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Physician

Product

The notes in the Kareo system are pretty solid, and the billing side of things is spot on.

Jul 2024
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Physician

Product, Value

tebra's EHR is so much better than the system I used before. It is probably not as robust, but it...

Jul 2024
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Physician

Product

tebra's telehealth platform is clunky and takes several hours to function after the visit has been...

Jul 2024
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Manager

Culture, Relationship

I have been contacting tebra’s support team about an issue and have had no luck. This issue has been...

Jun 2024
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Manager

Relationship

If there is some issue in the Kareo EHR/PM system, I get a rejection, or the system does not work....

Jun 2024
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(0)
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Manager

Loyalty, Relationship

I would buy something different rather than purchasing Kareo EHR/PM again. I have talked to my boss...

Jun 2024
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(0)
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Manager

Loyalty, Relationship

We use Kareo EHR/PM because it is cheaper than other solutions, so we stick to that. I have talked...

Jun 2024
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Manager

Product

The integration with Kareo EHR/PM is sometimes okay and sometimes not. If we check our claims,...

Jun 2024
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(0)
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Manager

Loyalty, Relationship

I don't know what my future satisfaction will be with Kareo EHR/PM because I can't tell whether...

Jun 2024
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(0)
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Physician

Relationship

Kareo EHR/PM is a horrible EHR with no AI capability. The vendor has horrible customer service for...

Jun 2024
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(0)
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Physician

Product

I would like to see a more robust portal where a provider could have a library of homework and mail...

May 2024
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(0)
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Physician

Value

For a small provider, the price and service of tebra are the best. The multiple reminders are the...

May 2024
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Manager

Product

Before tebra's merger, the product was promising but poorly implemented. Since the merger, useful...

May 2024
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(0)
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Manager

Relationship

Since becoming tebra, the vendor's support and client communications have been abysmal. When the...

May 2024
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Manager

Relationship

We would love to have a support person assigned to our office. Then, if we had an issue, we would be...

Apr 2024
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Manager

Relationship

We don't have any partnership connection with tebra. They don't invite us to meet with them from...

Apr 2024
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Manager

Relationship

tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...

Apr 2024
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(0)
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Manager

Operations

When we initially got the system, we were able to meet with someone who showed us how to make...

Apr 2024
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Manager

Loyalty, Product

It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...

Apr 2024
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CEO/President

Culture, Product

We have been using the product for a few years, and we are getting complaints regarding statements...

Apr 2024
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(0)
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CEO/President

Operations

I would love to get services from the vendor for our practice. There is much we do not use and do...

Apr 2024
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(0)
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VP/Other Executive

Loyalty

We are actively looking for a new EHR because of tebra’s customer support and the system's...

Apr 2024
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(0)
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VP/Other Executive

Loyalty

I would tell someone considering the product to run. tebra needs to improve customer service and...

Apr 2024
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(0)
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Physician

Product, Value

We have several problems with the product. We have to log in to a separate program for billing...

Mar 2024
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(0)
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Physician

Product

There are some benefits of having the product. For example, we are able to send text messages to the...

Mar 2024
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(0)
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CEO/President

Product, Value

It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...

Mar 2024
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(0)
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Manager

Loyalty, Product

The solution ended up not being a good fit for our practice. Between the lack of customization and...

Mar 2024
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(0)
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CEO/President

Loyalty, Product, Value

We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...

Mar 2024
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(0)
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CEO/President

Product

The only complaint we have has to do with entering new patients. We would like to be able to enter...

Mar 2024
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(0)
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Manager

Product

It is so difficult to use the system to bill and upload documents. It is impossible to send...

Mar 2024
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(0)
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Manager

Loyalty

The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...

Mar 2024
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(0)
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Manager

Product

We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...

Mar 2024
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(0)
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Manager

Relationship

It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...

Mar 2024
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(0)
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Manager

Product

Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...

Mar 2024
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(0)
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Manager

Relationship

I would not consider tebra an engaged partner because when I call, I never get a representative or a...

Mar 2024
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(0)
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Manager

Product

There are a lot of fundamental issues with the product in areas such as patient intake, RCM...

Mar 2024
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(0)
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Manager

Product

The way tebra marketed the system to us made us think that it did things for mental health, but it...

Mar 2024
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(0)
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Manager

Culture, Value

tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.

Mar 2024
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(0)
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Manager

Operations

tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.

Mar 2024
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(0)
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Manager

Product

tebra is not good at integrating things, and one of the big complaints I have is that we can't print...

Mar 2024
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(0)
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Manager

Loyalty

We are looking at switching from tebra because they don’t have the functionality to meet our unique...

Mar 2024
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(0)
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Director

Relationship

tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...

Mar 2024
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(0)
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Director

Culture, Product

I would like itemized patient account statements. I am unable to see which parts of an account are...

Mar 2024
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(0)
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Director

Product, Value

I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...

Mar 2024
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(0)
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CEO/President

Product

Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...

Mar 2024
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(0)
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CEO/President

Value

I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...

Mar 2024
||
(0)
 Thank you  Helpful

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CEO/President

Operations, Product

Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...

Mar 2024
||
(0)
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CEO/President

Relationship

tebra's support people aren't good. They never do anything. They just tell us that nothing is going...

Mar 2024
||
(0)
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CEO/President

Relationship

I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...

Mar 2024
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(0)
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Physician

Loyalty, Value

The one thing that would move me to another EHR, if anything, would be pricing. I have several...

Feb 2024
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(0)
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Physician

Product

There are some screenings that I do that are not in Kareo's product, and I would have to add them on...

Feb 2024
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(0)
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Physician

Product

There are a couple of insurances that we can't send information to electronically. We have to print...

Feb 2024
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(0)
 Thank you  Helpful

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Physician

Relationship

When the vendor changed to tebra, they removed the customer service that we had before. In the past,...

Feb 2024
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(0)
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CEO/President

Relationship

It takes months to get an answer from tebra when I set up a case. They don’t answer the cases that I...

Feb 2024
||
(0)
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CEO/President

Loyalty, Relationship

Nothing is missing from the system. Everything is there. There are just some things that need...

Feb 2024
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(0)
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CEO/President

Operations

The implementation of the product has been pretty seamless, and we had some new hires who did the...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

We like that the vendor keeps things up-to-date. They stay current on the codes, the changes in the...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Operations, Product, Value

The product is very easy to use, so training people is easy. The product is dependable. It doesn't...

Jan 2024
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(0)
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Director

Relationship

I always get through to the vendor's customer service team, and I get to talk to somebody. They...

Jan 2024
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(0)
 Thank you  Helpful

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Director

Relationship

I never get ahold of our representative, so that doesn't work well. When I need support, the hardest...

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

With almost every issue we have had, the vendor has tried their hardest to resolve things. However,...

Jan 2024
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(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor’s customer service needs to get a lot better. tebra is trying, and it is very evident...

Jan 2024
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(0)
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CEO/President

Value

The product could not integrate into our lab systems because we didn’t have enough patients going...

Jan 2024
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(0)
 Thank you  Helpful

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CEO/President

Relationship, Value

I don’t think that the vendor cares to engage with us. We don’t use their billing software, so they...

Jan 2024
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(0)
 Thank you  Helpful

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CEO/President

Relationship, Product

A huge disadvantage with tebra is that it takes forever to get a new provider onboarded with them....

Jan 2024
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(0)
 Thank you  Helpful

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CEO/President

Value

My ROI from using the Kareo system is good outcomes or good clients and getting money when I bill insurance....

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Product

The Kareo system is a general medical practice solution, so in the medical space, it is hugely...

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Product

Something I might wish for from tebra is a macOS integration of the PM side, which is the billing...

Jan 2024
||
(0)
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Comprehensive Ambulatory Platforms 2021
16 December 21    |   Aaron Gleave and Alex McIntosh
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.



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