Kareo EHR/PM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Loyalty

tebra failed us on multiple important fronts. I understand that the pandemic forced them to switch...

Oct 2024
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Physician

Relationship, Product

When tebra can get the portal to work and upload documents, the solution is great, but when they...

Aug 2024
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Physician

Product

The solution does what it needs to do, and updates seem to help. It saves my information when I...

Aug 2024
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Physician

Product, Value

I wish the solution had an automatic integration so that I didn't have to pay extra for faxing...

Aug 2024
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Physician

Operations

I have not done any training with tebra, and none of the trainings that have come up lately have...

Aug 2024
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Physician

Product

The only reason I have tebra is that my billing people work with them, and tebra was the easiest one...

Aug 2024
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Physician

Product

I would like Kareo to focus on clinical-side improvements like PDMP integration for our state,...

Jul 2024
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Physician

Product

The notes in the Kareo system are pretty solid, and the billing side of things is spot on.

Jul 2024
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Physician

Product, Value

tebra's EHR is so much better than the system I used before. It is probably not as robust, but it...

Jul 2024
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Physician

Product

tebra's telehealth platform is clunky and takes several hours to function after the visit has been...

Jul 2024
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Manager

Culture, Relationship

I have been contacting tebra’s support team about an issue and have had no luck. This issue has been...

Jun 2024
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Manager

Relationship

If there is some issue in the Kareo EHR/PM system, I get a rejection, or the system does not work....

Jun 2024
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Manager

Loyalty, Relationship

I would buy something different rather than purchasing Kareo EHR/PM again. I have talked to my boss...

Jun 2024
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Manager

Loyalty, Relationship

We use Kareo EHR/PM because it is cheaper than other solutions, so we stick to that. I have talked...

Jun 2024
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Manager

Product

The integration with Kareo EHR/PM is sometimes okay and sometimes not. If we check our claims,...

Jun 2024
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Manager

Loyalty, Relationship

I don't know what my future satisfaction will be with Kareo EHR/PM because I can't tell whether...

Jun 2024
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Physician

Relationship

Kareo EHR/PM is a horrible EHR with no AI capability. The vendor has horrible customer service for...

Jun 2024
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Physician

Product

I would like to see a more robust portal where a provider could have a library of homework and mail...

May 2024
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Physician

Value

For a small provider, the price and service of tebra are the best. The multiple reminders are the...

May 2024
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Manager

Product

Before tebra's merger, the product was promising but poorly implemented. Since the merger, useful...

May 2024
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Manager

Relationship

Since becoming tebra, the vendor's support and client communications have been abysmal. When the...

May 2024
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Manager

Relationship

We would love to have a support person assigned to our office. Then, if we had an issue, we would be...

Apr 2024
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Manager

Relationship

We don't have any partnership connection with tebra. They don't invite us to meet with them from...

Apr 2024
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Manager

Relationship

tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...

Apr 2024
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Manager

Operations

When we initially got the system, we were able to meet with someone who showed us how to make...

Apr 2024
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Manager

Loyalty, Product

It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...

Apr 2024
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CEO/President

Culture, Product

We have been using the product for a few years, and we are getting complaints regarding statements...

Apr 2024
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CEO/President

Operations

I would love to get services from the vendor for our practice. There is much we do not use and do...

Apr 2024
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VP/Other Executive

Loyalty

We are actively looking for a new EHR because of tebra’s customer support and the system's...

Apr 2024
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VP/Other Executive

Loyalty

I would tell someone considering the product to run. tebra needs to improve customer service and...

Apr 2024
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Physician

Product, Value

We have several problems with the product. We have to log in to a separate program for billing...

Mar 2024
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Physician

Product

There are some benefits of having the product. For example, we are able to send text messages to the...

Mar 2024
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CEO/President

Product, Value

It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...

Mar 2024
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Manager

Loyalty, Product

The solution ended up not being a good fit for our practice. Between the lack of customization and...

Mar 2024
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CEO/President

Loyalty, Product, Value

We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...

Mar 2024
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CEO/President

Product

The only complaint we have has to do with entering new patients. We would like to be able to enter...

Mar 2024
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Manager

Product

It is so difficult to use the system to bill and upload documents. It is impossible to send...

Mar 2024
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Manager

Loyalty

The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...

Mar 2024
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Manager

Product

We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...

Mar 2024
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Manager

Relationship

It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...

Mar 2024
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Manager

Product

Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...

Mar 2024
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Manager

Relationship

I would not consider tebra an engaged partner because when I call, I never get a representative or a...

Mar 2024
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Manager

Product

There are a lot of fundamental issues with the product in areas such as patient intake, RCM...

Mar 2024
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Manager

Product

The way tebra marketed the system to us made us think that it did things for mental health, but it...

Mar 2024
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Manager

Culture, Value

tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.

Mar 2024
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Manager

Operations

tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.

Mar 2024
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Manager

Product

tebra is not good at integrating things, and one of the big complaints I have is that we can't print...

Mar 2024
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Manager

Loyalty

We are looking at switching from tebra because they don’t have the functionality to meet our unique...

Mar 2024
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Director

Relationship

tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...

Mar 2024
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Director

Culture, Product

I would like itemized patient account statements. I am unable to see which parts of an account are...

Mar 2024
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Director

Product, Value

I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...

Mar 2024
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CEO/President

Product

Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...

Mar 2024
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(0)
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CEO/President

Value

I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...

Mar 2024
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CEO/President

Operations, Product

Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...

Mar 2024
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CEO/President

Relationship

tebra's support people aren't good. They never do anything. They just tell us that nothing is going...

Mar 2024
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CEO/President

Relationship

I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...

Mar 2024
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Physician

Loyalty, Value

The one thing that would move me to another EHR, if anything, would be pricing. I have several...

Feb 2024
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Physician

Product

There are some screenings that I do that are not in Kareo's product, and I would have to add them on...

Feb 2024
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Physician

Product

There are a couple of insurances that we can't send information to electronically. We have to print...

Feb 2024
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Physician

Relationship

When the vendor changed to tebra, they removed the customer service that we had before. In the past,...

Feb 2024
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CEO/President

Relationship

It takes months to get an answer from tebra when I set up a case. They don’t answer the cases that I...

Feb 2024
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CEO/President

Loyalty, Relationship

Nothing is missing from the system. Everything is there. There are just some things that need...

Feb 2024
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CEO/President

Operations

The implementation of the product has been pretty seamless, and we had some new hires who did the...

Feb 2024
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Director

Relationship

We like that the vendor keeps things up-to-date. They stay current on the codes, the changes in the...

Jan 2024
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Director

Operations, Product, Value

The product is very easy to use, so training people is easy. The product is dependable. It doesn't...

Jan 2024
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Director

Relationship

I always get through to the vendor's customer service team, and I get to talk to somebody. They...

Jan 2024
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Director

Relationship

I never get ahold of our representative, so that doesn't work well. When I need support, the hardest...

Jan 2024
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CEO/President

Relationship

With almost every issue we have had, the vendor has tried their hardest to resolve things. However,...

Jan 2024
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(0)
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CEO/President

Relationship

The vendor’s customer service needs to get a lot better. tebra is trying, and it is very evident...

Jan 2024
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(0)
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CEO/President

Value

The product could not integrate into our lab systems because we didn’t have enough patients going...

Jan 2024
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CEO/President

Relationship, Value

I don’t think that the vendor cares to engage with us. We don’t use their billing software, so they...

Jan 2024
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CEO/President

Relationship, Product

A huge disadvantage with tebra is that it takes forever to get a new provider onboarded with them....

Jan 2024
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CEO/President

Value

My ROI from using the Kareo system is good outcomes or good clients and getting money when I bill insurance....

Jan 2024
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(0)
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CEO/President

Product

The Kareo system is a general medical practice solution, so in the medical space, it is hugely...

Jan 2024
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CEO/President

Product

Something I might wish for from tebra is a macOS integration of the PM side, which is the billing...

Jan 2024
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