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Commentary Summary
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User Commentary
Product
I would like Kareo to focus on clinical-side improvements like PDMP integration for our state,...
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Product
The notes in the Kareo system are pretty solid, and the billing side of things is spot on.
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Product, Value
tebra's EHR is so much better than the system I used before. It is probably not as robust, but it...
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Product
tebra's telehealth platform is clunky and takes several hours to function after the visit has been...
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Culture, Relationship
I have been contacting tebra’s support team about an issue and have had no luck. This issue has been...
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Relationship
If there is some issue in the Kareo EHR/PM system, I get a rejection, or the system does not work....
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Loyalty, Relationship
I would buy something different rather than purchasing Kareo EHR/PM again. I have talked to my boss...
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Loyalty, Relationship
We use Kareo EHR/PM because it is cheaper than other solutions, so we stick to that. I have talked...
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Product
The integration with Kareo EHR/PM is sometimes okay and sometimes not. If we check our claims,...
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Loyalty, Relationship
I don't know what my future satisfaction will be with Kareo EHR/PM because I can't tell whether...
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Relationship
Kareo EHR/PM is a horrible EHR with no AI capability. The vendor has horrible customer service for...
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Product
I would like to see a more robust portal where a provider could have a library of homework and mail...
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Value
For a small provider, the price and service of tebra are the best. The multiple reminders are the...
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Product
Before tebra's merger, the product was promising but poorly implemented. Since the merger, useful...
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Relationship
Since becoming tebra, the vendor's support and client communications have been abysmal. When the...
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Relationship
We would love to have a support person assigned to our office. Then, if we had an issue, we would be...
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Relationship
We don't have any partnership connection with tebra. They don't invite us to meet with them from...
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Relationship
tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...
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Operations
When we initially got the system, we were able to meet with someone who showed us how to make...
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Loyalty, Product
It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...
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Culture, Product
We have been using the product for a few years, and we are getting complaints regarding statements...
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Operations
I would love to get services from the vendor for our practice. There is much we do not use and do...
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Loyalty
We are actively looking for a new EHR because of tebra’s customer support and the system's...
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Loyalty
I would tell someone considering the product to run. tebra needs to improve customer service and...
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Product, Value
We have several problems with the product. We have to log in to a separate program for billing...
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Product
There are some benefits of having the product. For example, we are able to send text messages to the...
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Product, Value
It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...
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Loyalty, Product
The solution ended up not being a good fit for our practice. Between the lack of customization and...
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Loyalty, Product, Value
We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...
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Product
The only complaint we have has to do with entering new patients. We would like to be able to enter...
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Product
It is so difficult to use the system to bill and upload documents. It is impossible to send...
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Loyalty
The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...
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Product
We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...
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Relationship
It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...
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Product
Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...
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Relationship
I would not consider tebra an engaged partner because when I call, I never get a representative or a...
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Product
There are a lot of fundamental issues with the product in areas such as patient intake, RCM...
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Product
The way tebra marketed the system to us made us think that it did things for mental health, but it...
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Culture, Value
tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.
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Operations
tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.
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Product
tebra is not good at integrating things, and one of the big complaints I have is that we can't print...
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Loyalty
We are looking at switching from tebra because they don’t have the functionality to meet our unique...
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Relationship
tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...
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Culture, Product
I would like itemized patient account statements. I am unable to see which parts of an account are...
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Product, Value
I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...
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Product
Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...
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Value
I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...
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Operations, Product
Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...
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Relationship
tebra's support people aren't good. They never do anything. They just tell us that nothing is going...
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Relationship
I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...
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Loyalty, Value
The one thing that would move me to another EHR, if anything, would be pricing. I have several...
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Product
There are some screenings that I do that are not in Kareo's product, and I would have to add them on...
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Product
There are a couple of insurances that we can't send information to electronically. We have to print...
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Relationship
When the vendor changed to tebra, they removed the customer service that we had before. In the past,...
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Relationship
It takes months to get an answer from tebra when I set up a case. They don’t answer the cases that I...
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Loyalty, Relationship
Nothing is missing from the system. Everything is there. There are just some things that need...
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Operations
The implementation of the product has been pretty seamless, and we had some new hires who did the...
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Relationship
We like that the vendor keeps things up-to-date. They stay current on the codes, the changes in the...
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Operations, Product, Value
The product is very easy to use, so training people is easy. The product is dependable. It doesn't...
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Relationship
I always get through to the vendor's customer service team, and I get to talk to somebody. They...
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Relationship
I never get ahold of our representative, so that doesn't work well. When I need support, the hardest...
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Relationship
With almost every issue we have had, the vendor has tried their hardest to resolve things. However,...
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Relationship
The vendor’s customer service needs to get a lot better. tebra is trying, and it is very evident...
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Value
The product could not integrate into our lab systems because we didn’t have enough patients going...
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Relationship, Value
I don’t think that the vendor cares to engage with us. We don’t use their billing software, so they...
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Relationship, Product
A huge disadvantage with tebra is that it takes forever to get a new provider onboarded with them....
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Value
My ROI from using the Kareo system is good outcomes or good clients and getting money when I bill insurance....
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Product
The Kareo system is a general medical practice solution, so in the medical space, it is hugely...
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Product
Something I might wish for from tebra is a macOS integration of the PM side, which is the billing...
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Relationship
tebra doesn’t keep all their promises. Their phone lines are ridiculous. We can't get through to...
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Relationship
tebra’s proactivity is okay. They send too many emails, and they don't even mean anything. I feel...
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Loyalty, Product, Value
When I go to look for a new EHR, I look at customer reviews. I look at sites like KLAS, and I look...
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Product, Value
In the EHR, when we document, the documentation is seamless. It is not redundant. We don't have to...
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Relationship
tebra’s phone and web support are down. It has been hard to get someone. It wasn’t hard prior to the...
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Loyalty
I wouldn't recommend tebra to anybody. If I find something better that I am sure of, I will switch....
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Operations, Product
I like that there are not a lot of breaches on the billing side. The billing side is good and user...
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Product
I like the enormous specifics and billing features. I can add notes, run reports, and set up...
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Product
On balance, Kareo's system is a good deal. The billing suite is the highlight from a practice...
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Product
The system's note structure is one of the things that I definitely like. And I like the overall...
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Product
When we create clinical summaries in the Kareo solution for a select portion of our clientele, which...
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Product
There is a glitch in the Kareo system when we send a controlled substance prescription. The system...
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Operations
My biggest complaint with Kareo EHR/PM is that we didn't receive enough training for it in the...
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Relationship
The vendor's support team has been excellent. The vendor has a couple of people who are really good...
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Loyalty
I am not aware of any plans to move away from Kareo EHR/PM. As far as billing goes, Kareo EHR/PM is...
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Product, Value
When it comes to billing, the vendor has supported us as we have become more electronic. We are now...
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Product
I like how easy the system's billing part is to use. I am still discovering how nice it is to have...
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Product
The only way I can get an account to update in Kareo EHR/PM and show me real totals after work is to...
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Product
We have been waiting for PDMP integration for a while now with Kareo. I want that.
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Value
Kareo is good about their phone and web support. They also avoid charging for every little thing, so...
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Product
Lately, Kareo's system has had a lot of downtime, and that has been unique to any of the medical...
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Product
I would like some minor things improved. There are little things that bug me when I try to print a...
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Product
Kareo needs to consolidate the billing suite into a web-based thing and get away from the...
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Product
I wish I could have received more resolutions related to problematic things. There are a couple of...
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Product
I want to be able to look at different things in the Kareo solution. My workflow usually involves...
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Relationship, Product
I have noticed recently with Kareo that there seem to be a lot of stability issues. Things have...
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Product
Kareo merged with PatientPop to form tebra, and there have been a lot of integrations. Getting...
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Loyalty
My understanding is that there is no plan to move away from the Kareo solution. But it sounds like...
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Operations
I can't say that Kareo keeps all their promises. That is more nuanced than simply a yes or no for...
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Relationship
On one hand, the people at Kareo are responsive. I really like that it is easy to get ahold of...
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Loyalty, Relationship
The customer support people are always there if we call them, and they get back to us as well. I am...
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Loyalty, Value
Kareo's system is getting a little expensive, so that is why I am looking at other solutions. I wish...
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Operations
The training from Kareo is sometimes a bit like going from place to place instead of getting a...
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Product, Value
If I need a report from the vendor to break down all the panels that I have, then I have to pay for...
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Culture, Operations, Product
I am not crazy about Kareo's billing system. I hired one of the companies that the vendor listed as...
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Relationship
The vendor's customer service is unhelpful, and some of their representatives can be argumentative....
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Operations
I am not aware of the upgrades the vendor has done because I don't even know what version I am on. I...
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Product
We would like to have an integrated, HIPAA-compliant texting app. Having something integrated into...
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Relationship, Operations
I brought things to the vendor's attention, but I was left on my own. The vendor referred me to my...
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