Tegria Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Operations
Tegria was helping us primarily with the build. That was the majority of what they were here for....
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Relationship, Operations
The only challenge with Tegria was getting some of their folks out of the this-is-the-way-we-do-it...
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Operations
The knowledge of the folks Tegria had here doing configuration work with us was really good....
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Loyalty
Once we planned and were ready to finalize our EMR implementation, we brought Tegria in again. They...
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Operations
In terms of resources, we used Tegria to help us with some of the build and to familiarize our team...
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Value
For the most part, Tegria was good with the service and did not charge extra. I feel like they were...
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Relationship, Operations
With Tegria’s go-live support, there was a lot of chaos, at least from what we experienced on the...
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Operations, Services
Tegria came in, checked the boxes, and didn't think outside of them. We had a very poor...
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Relationship
There were people from Tegria who we worked with routinely. We also had an assigned resource...
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Operations
We did a good job of selecting because there were quite a number of folks who could do a MEDITECH...
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Operations
The firm's support was good and effective, but there were a large number of folks coming on-site on...
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Relationship, Operations
The people from Tegria were very professional. The firm had high-quality people with very few...
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Value
We spent a lot of money on our engagement with Tegria, and that was not really their fault, but...
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Relationship
There was a layer of bureaucracy that stuff had to go through, but at the end of the day, we got...
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Relationship
The firm has great representation and clout with our software. We have a contact person, and we can...
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Relationship, Value
Tegria's services are very expensive. Tegria charges for every flight and every per diem thing. Any...
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Value
There has been no nickel-and-diming from Tegria. They have been very transparent about the rates....
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Relationship
The firm was always timely. They always executed and made the deadlines.
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Relationship
The Tegria folks all had previous experience with our EMR. They are definitely high-quality people....
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