Tegria Managed IT Services Commentary

Filtered view: All

Tegria has done a great job when it comes to innovation and pushing a lot of our technology forward...

Knowing the change in the landscape around what's available with AI, Tegria really needs to start...

We have legacy SLAs that are probably a little bit looser than I would like them to be. In the...

The Tegria engineers and the consultants that we work with have been top notch. They're really good,...

Tegria’s help desk services are very good. We have very short wait times when callers reach out for...

On the positive side, when we were grandfathered in with this existing Tegria contract, we were...

Our biggest struggle has actually been on the sales side for Tegria’s organization. We've struggled...

Sometimes Tegria has come to us with pricing that is too high for our organization. I'm not sure...

At times, our Tegria account manager has been nonexistent, and other times, they are super...

Tegria’s people are great, and their analysts are extremely knowledgeable. They even help our team,...

We're looking to integrate our IV pumps with our EHR, and Tegria has been very helpful and...

Tegria is doing not only what they're asked but also anything they run across where they need to...

We have a reasonable rate with Tegria. It's very much below what I've seen in the industry.

We hear from Tegria's people quite frequently.

Tegria is a great team to work with. They care and are willing to step in and help no matter what.

One thing that has been valuable with Tegria is that, over time, we've changed the way our contract...

We did not consider any firms other than Tegria. We have been with this group for quite a long time....

Tegria’s strengths are their partnership, their communication, and their onboarding training. For...

This is probably the same with anybody when we bring on new staff, but there is a ramp-up time with...

Tegria has a really good account management team. It's not just one person assigned to our account....

Tegria is definitely very affordable for the amount of value we get out of their services.

When I started working with the Tegria team, the direction I had received from our leadership team...

With Tegria, we've had quite a bit of turnover in our account managers; that happens. That's not...

We've had a hard time evaluating performance with Tegria. The challenge that we've had is that...

From week to week, Tegria gets the job done. Just like other vendors, they have staff turnover....

In our arrangement, we had paid for a number of volume-based contacts, and we were using only some...

I think we prompt Tegria to ask for best practices about what we should be doing. They obviously do...

Frequently, we have to talk about either one of Tegria's specialists who didn't follow an agreement...

In our statement of work with Tegria, there are certain days that basically don't exist in the...

We'll decrease the amount of managed IT services we use, and that's because we have selected another...

Our end-user experience with Tegria's help desk has been very good. Tegria addresses any of our...

Most of the time, the support is fine with Tegria. That just depends on who we talk to and what the...

Tegria's managed IT services are fine. Truthfully, we haven't really had any issues, so there has...

For our specialist positions, Tegria provides excellent, extremely skilled consultants in key areas....

I feel more of a partnership with Tegria now than previously when they were more transactionally...

Tegria is pretty good. They take good care of us. I feel that when I do raise opportunities with...

Tegria is meeting the SLA. We always have the argument that their contract allows them to exclude...

Tegria is exceeding my expectations. Luckily for them, the incumbent was awful. Tegria was standing...

Tegria does not exceed expectations. We have to be very proactive with their resources to move into...

Working with Tegria has been a steady, cost-effective arrangement for us. We initially had a few...

We haven’t had a problem with staffing consultants from Tegria that the firm has been unable to solve....

Tegria routinely meets with us about our metrics. They respond whenever we have a challenge. Tegria...

With Tegria, we have been able to change licensing models to best optimize them. The costs do go up,...

We don't have a specialized team to create any builds. However, I can actually get builds done...

We had a security issue, and the first team to alert us that someone was sniffing around in our...

Tegria's services are broken down into several different things, and all of the Tegria folks I have...

Everything is expensive these days. If we are going to pay somebody, I would rather pay somebody who...

We have Tegria focus on upgrades. In between those, we have the firm do a sort of process...

Tegria’s management team gives us a regular update on where they are with their staffing, where they...

Tegria is always looking to improve their communication. They meet with us regularly. They are...

The last time we talked to Tegria about improvements, there were a lot of changes going on with...

Tegria would love to be more engaged with us on projects, and we just don't have the resources,...

Tegria has stabilized their staffing, and even when staff members have to take time off, they...