Tegria Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
We haven’t had a problem with staffing consultants from Tegria that the firm has been unable to solve....
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Relationship
Tegria routinely meets with us about our metrics. They respond whenever we have a challenge. Tegria...
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Value
With Tegria, we have been able to change licensing models to best optimize them. The costs do go up,...
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Operations
We don't have a specialized team to create any builds. However, I can actually get builds done...
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Relationship, Operations
We had a security issue, and the first team to alert us that someone was sniffing around in our...
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Relationship, Operations
Tegria's services are broken down into several different things, and all of the Tegria folks I have...
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Operations, Value
Everything is expensive these days. If we are going to pay somebody, I would rather pay somebody who...
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Relationship, Operations
We have Tegria focus on upgrades. In between those, we have the firm do a sort of process...
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Relationship
Tegria’s management team gives us a regular update on where they are with their staffing, where they...
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Relationship
Tegria is always looking to improve their communication. They meet with us regularly. They are...
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Relationship
The last time we talked to Tegria about improvements, there were a lot of changes going on with...
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Relationship, Value
Tegria would love to be more engaged with us on projects, and we just don't have the resources,...
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Relationship
Tegria has stabilized their staffing, and even when staff members have to take time off, they...
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Relationship
A while after Tegria was onboarded here, they were still functioning in the first-90-days mode. The...
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Relationship
Tegria is extremely flexible and easy to work with. I wasn’t happy with part of our contract with...
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Loyalty, Relationship
We evaluated a couple of firms, and Tegria was the best. They were the firm we had the most...
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Relationship
Tegria does a pretty good job, but they do have their challenges with collecting enough information...
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Relationship
Tegria could pay more attention to detail. We have had help desk tickets that we have had to pick up...
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Relationship, Operations
If there is something that has a lot of interdepartmental issues, our EHR vendor is not good at...
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Relationship, Operations
I have a longtime working relationship with Tegria. We were in a tough spot with our current vendor,...
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Services, Value
I don't think Tegria needs to be as expensive as they are. However, the pricing is all bundled, and...
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Relationship
Tegria is very salesy now. They have grown into trying to figure out how to continue to expand. They...
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Loyalty, Relationship
We didn’t really consider other firms because Tegria has been with us for a long time. I don't think...
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Relationship
The challenges that we have had over the last six months have been related to Tegria’s staff...
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Relationship, Services
A few years ago, we found out that Tegria was going to be sunsetting a service that we subscribed...
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Relationship, Services
The individual at Tegria who oversees the tier-one support team has bent over backward for us. This...
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Relationship
If I think about a normal firm in the most generic sense of the term, I’m not going to have the ears...
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Loyalty, Value
I would hire Tegria again. They are very good to us, and they try as much as they can to not...
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Relationship, Services
I get to have calls with Tegria’s senior leadership team on the technical side, and those are really...
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Relationship, Operations
I think that, just like with any organization, we get really great teams from Tegria, and then we...
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Relationship, Services
Tegria’s help desk people are really good overall. They are responsive. We are a very small team,...
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Relationship, Operations
We are really quite satisfied with the ROI of the firm's service, but there are things here and...
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Operations
Tegria has a strong training program. I can’t think of anything that they would need to work on as a...
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Relationship
With Tegria, we have gone above the goals that we set with them. They have also exceeded my...
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Relationship
Tegria meets with us regularly to go over tickets that are misassigned that should have been...
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Relationship
Tegria held regular meetings with management on both sides to ensure success.
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Value
Tegria's rates were less than competitors' hourly rates.
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Relationship, Operations
Tegria is an expert in understanding how to help Epic clients deliver standard work as well as...
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Relationship, Services, Value
Our experience with Tegria has been excellent. They exceed expectations every day. Tegria’s...
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Relationship, Services
The leadership at Tegria often sends emails to my leadership to let us know how they are using their...
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Value
Tegria renegotiated a contract to meet our financial goals. When things were kind of pinched, the...
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Relationship, Services
Tegria’s strength is their flexibility. Their analysts are certified in multiple applications. Even...
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Operations
I am extremely satisfied with the outcomes that Tegria has provided. We recently had a project to...
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Relationship, Services
I can't think of anything Tegria could improve. I meet with their leadership often and discuss...
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Relationship, Operations
We have worked with Tegria for a long time. Tegria is really just an extension of our team. I can...
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Relationship
I worked with the firm a lot at another practice. Then I went to another company that didn’t use the...
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Relationship
I think it would raise the bar if the firm gave us a little more awareness of maybe what systems or...
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Value
The service is worth it, but it is expensive. This engagement would deserve a perfect score if the...
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Relationship, Services
Tegria is a great firm to work with. Our relationship with them is more like a partnership; they are...
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Relationship
Tegria is really just an extension of us, but they are super valuable. I’m very happy with them....
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Relationship, Value
Tegria has been an amazing partner to our organization. They have shifted their managed service...
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Loyalty, Services
Tegria is always very in tune with what our organization is doing, how we are doing it, and how the...
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Relationship, Services
Tegria is very highly engaged. We meet and do check-ins regularly. We periodically do overviews of...
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Operations, Services
Tegria handles break fix optimization projects, including upgrades and the Gold Stars program....
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Operations, Services
I would like Tegria to be more efficient with knowledge-transfer tools. We are working with bright...
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Loyalty
If someone were looking at this service, I would say to probably look for a product that integrates...
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Loyalty, Services
The response time from Tegria is not appropriate when we put in a ticket, and the resolution of our...
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Relationship, Services
When we built the program, I worked with Tegria a lot, and they were able to execute what we wanted.
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Relationship
Our partnership with Tegria is just in the middle of the range. Nothing is super outstanding, but...
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Value
Tegria's services fit the needs of a select number of patients who want to utilize the phone because...
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Relationship
Tegria’s staff and consultants are great. Back when the firm transitioned from Engage to Tegria,...
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Relationship, Services
We have found that sometimes someone calling will say that their question is not Epic-related on...
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Relationship
We have regular meetings with Tegria; there is a lot of engagement. Our executives are accustomed to...
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Relationship, Operations
It has been hit or miss with Tegria's analysts. Some have been great, but I have found that my...
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Relationship, Operations
Tegria’s analysts were very good in a niche area where we don't necessarily find too many analysts...
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