Tegria Managed IT Services
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Project Results
We are using Tegria's services, and it is nice to have a firm that specializes in our software. When...
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Sales and Contracting
The scoping has become a point of contention with the firm. They tried to narrow their scope, and...
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People and Knowledge
In our previous experiences with the firm, their consultants have been fantastic, and we have had...
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Sales and Contracting
The firm frequently offers to come in and help guide us through certain things. Tegria is a...
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People and Knowledge
I have had some very positive experiences with the firm. They provide good staff members whom we are...
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Other Observations
Right now, I would probably not do managed services with Tegria again. But at the time we engaged...
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Relationship
I have no doubt in the capabilities of the firm, except in terms of their timeliness of response....
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Other Observations
Timeliness is critical. IT is used in order to support clinical outcomes on a contemporaneous basis....
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ROI and Cost
I absolutely received my money's worth. Tegria tailors their product. Their services are very low...
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Other Observations
Tegria was responsive and knowledgeable, but their level of availability was limited because they...
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Other Observations
Tegria avoided charging for every little thing. They had a very reasonable contract cost. And they...
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Future Outlook
Tegria is the legacy of a company that was homegrown, so they have a not-for-profit health-system...
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People and Knowledge
When I initially met with Tegria, I was told who my main consultant would be. The firm has been very...
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People and Knowledge
Some of our users feel as though Tegria is not troubleshooting very well and is not enabling them to...
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Tools and Methodology
Our new account manager gets back to us, but it may not be in the time frame that we would like. If...
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Sales and Contracting
We are constantly adding people to the account, and we have to go back to the vendor and check to...
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People and Knowledge
Some people from our IT team moved on, so we needed to reach out and have a good, reliable resource....
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People and Knowledge
Tegria makes sure the system is at a good performance level, and if there are any issues whatsoever,...
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ROI and Cost
Tegria brought in somebody who was already trained and could be additional support at a much lower...
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Tools and Methodology
Tegria was slightly short on certain quotas, and then they carried things over to the next month to...
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Project Results
Tegria did a great job with our implementation and with getting us the consultants and staffing we...
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Tools and Methodology
Tegria could do more training classes for our IT staff. We would like a training program where we go...
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People and Knowledge
Tegria used to be more engaged. When Tegria merged with another company, it seemed like a lot of...
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People and Knowledge
Things have been a little rocky, mostly because turnover in Tegria's staff has created...
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People and Knowledge
Tegria is providing exceptional customer support to the point where our end users sometimes don't...
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Relationship
Tegria has been incredibly responsive to every piece of feedback we have given them. Even when...
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ROI and Cost
Tegria avoids charging us for every little thing. In fact, Tegria is willing to approach us when...
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Project Results
Our expectations are high, but Tegria meets challenges and exceeds expectations. Tegria went through...
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Lessons Learned
I would tell a peer that Tegria is mostly independent. We interact with the firm only during our...
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Relationship
Tegria is very involved. We have a regular engagement with our account manager, and that person has...
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Other Observations
There were some growing pains in the beginning because Tegria had to get up to speed with our...
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Future Outlook
I would buy Tegria's services again. I have been very happy with Tegria. We used Navin Haffty for...
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Relationship
There are a handful of things that Tegria could do better, but in general, they are doing pretty...
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People and Knowledge
For the most part, Tegria’s agents are great. We get an occasional bad apple, but we have some of...
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Tools and Methodology
Tegria continues to be a really good partner. The work they do is incredibly challenging. I would...
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Relationship
Tegria has a lot of people who are trained on our systems, and we would appreciate it if those...
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Relationship
Tegria’s leadership team and our account representative were very good at following up and being...
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People and Knowledge
We brought Tegria in to help supplement one of our teams, but the actual staff the firm deployed to...
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ROI and Cost
Tegria nickel-and-dimes us. We get charged for frivolous things like changing names or moving...
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Relationship
Tegria is a great partner overall.
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Tools and Methodology
Tegria is making improvements and adjustments all the time. They are trying to keep their metrics up...
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Relationship
There is nothing that differentiates Tegria from anybody else. They are not doing anything cutting...
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Relationship
When I was working with the firm when it was owned by Engage, I had an all-encompassing agreement,...
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People and Knowledge
My team did not have enough knowledge, and I needed to augment my staff. Tegria’s staff is the best...
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People and Knowledge
Tegria has not exceeded our expectations overall. The group at large is very good and meets or...
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Other Observations
As a firm, strategic ability is something that Tegria is capable of. I just don’t think that we are...
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ROI and Cost
Tegria adds good value. The contract that we have with them is a little odd because there are...
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Project Results
We were drowning when we started working with Tegria. They were the light at the end of the tunnel....
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People and Knowledge
We have a regular support agreement meeting with Tegria. The resources that the firm provides are...
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People and Knowledge
Tegria goes far beyond what any other firm can provide; Tegria knows their platform very well. They...
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Project Results
Tegria helped us as part of our transition team, and they were vital in standing up our EMR in a...
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Tools and Methodology
There have been a few times when I would have liked for Tegria to present us with some best...
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ROI and Cost
For the most part, Tegria’s day-to-day people are more than competent in terms of taking care of our...
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Project Results
With the things that we have outlined and have had to get done, Tegria’s people have been very...
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People and Knowledge
Tegria is a good company. Some firms out there have the worst client-facing people. Tegria is very...
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Lessons Learned
Compared to what others charge, I would recommend Tegria. Our experiences with the firm's services...
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Relationship
Tegria could have done better with their turnaround time on some of the things that we requested....
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Relationship
We didn’t get where we are because we let vendors just do whatever they want to do. We are a tough...
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Relationship
We have seen a lot of turnover in the firm’s staff because of the transition from Bluetree to...
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Project Results
Tegria brings their expertise in this space to the table. We gave them a portion of our low-level...
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Tools and Methodology
I would like the firm to be more proactive in making recommendations on how to improve services and...
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Relationship
The firm has been great at listening to our needs and being flexible. When we went live with them,...
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Win/Loss - Why they were selected (by current clients)
Our previous firm was awful and extremely expensive. That firm staffed our clinical help desk with...
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ROI and Cost
We have negotiated rates with the firm. They have been really great about working with us in terms...
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Future Outlook
We are adding to our outsourcing services, so of course, we will work with Bluetree Network again.
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Project Results
The firm is starting to collect patterns and identify strategic areas. They are starting to provide...
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Project Results
Tegria goes above and beyond in taking care of things. They are always available for any questions I...
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People and Knowledge
Tegria reaches out to me before I know there is a problem.
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Other Observations
I would like to have a scheduled quarterly call with Tegria.
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Tools and Methodology
Tegria uses our systems that we grant them access to, and I would also laud Tegria for their strong...
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Relationship
Tegria is definitely receptive to new lines of work, and they grow with us as we grow. Tegria has...
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Project Results
Since Tegria got up to speed and got themselves adjusted, things have been good, and they have been...
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People and Knowledge
We get pretty high-up involvement from the firm. The higher-ups have all been empowered to make...
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Relationship
I don't think we have run into any issues with the management at Tegria. It is never the case that...
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People and Knowledge
The firm is going through a bit of change and turnover as they go from Bluetree Network to Tegria....
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Relationship
There is some room for improvement with driving tangible outcomes. That has to do with the scale and...
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People and Knowledge
If someone is on hold with Tegria and has been waiting for a couple of minutes, there is an option...
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Project Results
We definitely get good service out of Tegria. The work that they have taken away from us has really...
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Tools and Methodology
Tegria has a good training foundation that they send their staff through. Tegria doesn't just drop...
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