Tegria Managed IT Services
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Brian Matsen
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User Commentary

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Director

Project Results

We are using Tegria's services, and it is nice to have a firm that specializes in our software. When...

Jan 2023
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Director

Sales and Contracting

The scoping has become a point of contention with the firm. They tried to narrow their scope, and...

Jan 2023
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Director

People and Knowledge

In our previous experiences with the firm, their consultants have been fantastic, and we have had...

Jan 2023
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Director

Sales and Contracting

The firm frequently offers to come in and help guide us through certain things. Tegria is a...

Jan 2023
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Director

People and Knowledge

I have had some very positive experiences with the firm. They provide good staff members whom we are...

Jan 2023
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Director

Other Observations

Right now, I would probably not do managed services with Tegria again. But at the time we engaged...

Jan 2023
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CIO

Relationship

I have no doubt in the capabilities of the firm, except in terms of their timeliness of response....

Jan 2023
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CIO

Other Observations

Timeliness is critical. IT is used in order to support clinical outcomes on a contemporaneous basis....

Jan 2023
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CIO

ROI and Cost

I absolutely received my money's worth. Tegria tailors their product. Their services are very low...

Jan 2023
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CIO

Other Observations

Tegria was responsive and knowledgeable, but their level of availability was limited because they...

Jan 2023
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CIO

Other Observations

Tegria avoided charging for every little thing. They had a very reasonable contract cost. And they...

Jan 2023
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CIO

Future Outlook

Tegria is the legacy of a company that was homegrown, so they have a not-for-profit health-system...

Jan 2023
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Manager

People and Knowledge

When I initially met with Tegria, I was told who my main consultant would be. The firm has been very...

Jan 2023
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Manager

People and Knowledge

Some of our users feel as though Tegria is not troubleshooting very well and is not enabling them to...

Jan 2023
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Manager

Tools and Methodology

Our new account manager gets back to us, but it may not be in the time frame that we would like. If...

Jan 2023
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Manager

Sales and Contracting

We are constantly adding people to the account, and we have to go back to the vendor and check to...

Jan 2023
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Manager

People and Knowledge

Some people from our IT team moved on, so we needed to reach out and have a good, reliable resource....

Jan 2023
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Manager

People and Knowledge

Tegria makes sure the system is at a good performance level, and if there are any issues whatsoever,...

Jan 2023
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Manager

ROI and Cost

Tegria brought in somebody who was already trained and could be additional support at a much lower...

Jan 2023
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Manager

Tools and Methodology

Tegria was slightly short on certain quotas, and then they carried things over to the next month to...

Jan 2023
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Director

Project Results

Tegria did a great job with our implementation and with getting us the consultants and staffing we...

Dec 2022
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Director

Tools and Methodology

Tegria could do more training classes for our IT staff. We would like a training program where we go...

Dec 2022
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Director

People and Knowledge

Tegria used to be more engaged. When Tegria merged with another company, it seemed like a lot of...

Dec 2022
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CIO

People and Knowledge

Things have been a little rocky, mostly because turnover in Tegria's staff has created...

Dec 2022
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CIO

People and Knowledge

Tegria is providing exceptional customer support to the point where our end users sometimes don't...

Dec 2022
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CIO

Relationship

Tegria has been incredibly responsive to every piece of feedback we have given them. Even when...

Dec 2022
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Manager

ROI and Cost

Tegria avoids charging us for every little thing. In fact, Tegria is willing to approach us when...

Dec 2022
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Manager

Project Results

Our expectations are high, but Tegria meets challenges and exceeds expectations. Tegria went through...

Dec 2022
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Manager

Lessons Learned

I would tell a peer that Tegria is mostly independent. We interact with the firm only during our...

Dec 2022
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Manager

Relationship

Tegria is very involved. We have a regular engagement with our account manager, and that person has...

Dec 2022
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Manager

Other Observations

There were some growing pains in the beginning because Tegria had to get up to speed with our...

Dec 2022
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Manager

Future Outlook

I would buy Tegria's services again. I have been very happy with Tegria. We used Navin Haffty for...

Dec 2022
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Director

Relationship

There are a handful of things that Tegria could do better, but in general, they are doing pretty...

Nov 2022
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Director

People and Knowledge

For the most part, Tegria’s agents are great. We get an occasional bad apple, but we have some of...

Nov 2022
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Director

Tools and Methodology

Tegria continues to be a really good partner. The work they do is incredibly challenging. I would...

Nov 2022
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Director

Relationship

Tegria has a lot of people who are trained on our systems, and we would appreciate it if those...

Nov 2022
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Manager

Relationship

Tegria’s leadership team and our account representative were very good at following up and being...

Oct 2022
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Manager

People and Knowledge

We brought Tegria in to help supplement one of our teams, but the actual staff the firm deployed to...

Oct 2022
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CFO

ROI and Cost

Tegria nickel-and-dimes us. We get charged for frivolous things like changing names or moving...

Oct 2022
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CFO

Relationship

Tegria is a great partner overall.

Oct 2022
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Manager

Tools and Methodology

Tegria is making improvements and adjustments all the time. They are trying to keep their metrics up...

Sep 2022
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CIO

Relationship

There is nothing that differentiates Tegria from anybody else. They are not doing anything cutting...

Sep 2022
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CIO

Relationship

When I was working with the firm when it was owned by Engage, I had an all-encompassing agreement,...

Sep 2022
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CIO

People and Knowledge

My team did not have enough knowledge, and I needed to augment my staff. Tegria’s staff is the best...

Sep 2022
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Manager

People and Knowledge

Tegria has not exceeded our expectations overall. The group at large is very good and meets or...

Sep 2022
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Manager

Other Observations

As a firm, strategic ability is something that Tegria is capable of. I just don’t think that we are...

Sep 2022
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Manager

ROI and Cost

Tegria adds good value. The contract that we have with them is a little odd because there are...

Sep 2022
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Manager

Project Results

We were drowning when we started working with Tegria. They were the light at the end of the tunnel....

Aug 2022
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CIO

People and Knowledge

We have a regular support agreement meeting with Tegria. The resources that the firm provides are...

Aug 2022
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CIO

People and Knowledge

Tegria goes far beyond what any other firm can provide; Tegria knows their platform very well. They...

Aug 2022
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VP/Other Executive

Project Results

Tegria helped us as part of our transition team, and they were vital in standing up our EMR in a...

Aug 2022
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VP/Other Executive

Tools and Methodology

There have been a few times when I would have liked for Tegria to present us with some best...

Aug 2022
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VP/Other Executive

ROI and Cost

For the most part, Tegria’s day-to-day people are more than competent in terms of taking care of our...

Aug 2022
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VP/Other Executive

Project Results

With the things that we have outlined and have had to get done, Tegria’s people have been very...

Aug 2022
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Manager

People and Knowledge

Tegria is a good company. Some firms out there have the worst client-facing people. Tegria is very...

Jul 2022
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Manager

Lessons Learned

Compared to what others charge, I would recommend Tegria. Our experiences with the firm's services...

Jul 2022
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Manager

Relationship

Tegria could have done better with their turnaround time on some of the things that we requested....

Jul 2022
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Manager

Relationship

We didn’t get where we are because we let vendors just do whatever they want to do. We are a tough...

Jul 2022
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Manager

Relationship

We have seen a lot of turnover in the firm’s staff because of the transition from Bluetree to...

Jul 2022
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VP/Other Executive

Project Results

Tegria brings their expertise in this space to the table. We gave them a portion of our low-level...

Jun 2022
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VP/Other Executive

Tools and Methodology

I would like the firm to be more proactive in making recommendations on how to improve services and...

Jun 2022
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Director

Relationship

The firm has been great at listening to our needs and being flexible. When we went live with them,...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

Our previous firm was awful and extremely expensive. That firm staffed our clinical help desk with...

Apr 2022
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Director

ROI and Cost

We have negotiated rates with the firm. They have been really great about working with us in terms...

Apr 2022
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Director

Future Outlook

We are adding to our outsourcing services, so of course, we will work with Bluetree Network again.

Apr 2022
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Director

Project Results

The firm is starting to collect patterns and identify strategic areas. They are starting to provide...

Apr 2022
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Manager

Project Results

Tegria goes above and beyond in taking care of things. They are always available for any questions I...

Apr 2022
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Manager

People and Knowledge

Tegria reaches out to me before I know there is a problem.

Apr 2022
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Manager

Other Observations

I would like to have a scheduled quarterly call with Tegria.

Apr 2022
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Director

Tools and Methodology

Tegria uses our systems that we grant them access to, and I would also laud Tegria for their strong...

Mar 2022
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Director

Relationship

Tegria is definitely receptive to new lines of work, and they grow with us as we grow. Tegria has...

Mar 2022
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Director

Project Results

Since Tegria got up to speed and got themselves adjusted, things have been good, and they have been...

Mar 2022
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Director

People and Knowledge

We get pretty high-up involvement from the firm. The higher-ups have all been empowered to make...

Mar 2022
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Director

Relationship

I don't think we have run into any issues with the management at Tegria. It is never the case that...

Mar 2022
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Director

People and Knowledge

The firm is going through a bit of change and turnover as they go from Bluetree Network to Tegria....

Mar 2022
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Director

Relationship

There is some room for improvement with driving tangible outcomes. That has to do with the scale and...

Mar 2022
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Director

People and Knowledge

If someone is on hold with Tegria and has been waiting for a couple of minutes, there is an option...

Mar 2022
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Director

Project Results

We definitely get good service out of Tegria. The work that they have taken away from us has really...

Mar 2022
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Director

Tools and Methodology

Tegria has a good training foundation that they send their staff through. Tegria doesn't just drop...

Mar 2022
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