Tegria Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
I don't hear anything about the firm’s end-user satisfaction unless somebody is not satisfied. We...
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Relationship, Operations
The vendor is doing a great job in terms of maintaining and manning the ship for us. I don't hear...
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Loyalty, Relationship
We selected Tegria because we had a previous relationship with Navin Haffty. A few facilities had a...
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Relationship
Tegria hasn’t talked to us about AI, nor have I heard that they are using AI. The nice thing with...
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Loyalty, Relationship
We like Tegria. Tegria will always fix any issues we have. I would tell others looking at Tegria...
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Relationship
Sometimes Tegria meets our expectations, and sometimes they don't. I expect my help desk tickets to...
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Relationship
If I’m having problems with something, I go to the Tegria analyst who is assigned to the module, and...
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Relationship, Value
Tegria’s help desk has had very poor service. It has had a lot of turnover, and that has been pretty...
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Relationship
Tegria is a really great group to work with. They are incredibly responsive anytime anything comes...
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Relationship
We have a good partnership with Tegria, and they do a good job. The managers are good, and I feel...
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Relationship, Value
In the past, there was an opportunity to see whether we could get more out of Tegria, and our call...
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Relationship
We meet with Tegria regularly. It used to be more frequent. They do meet the SLA. We have metrics...
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Operations
We would like to see Tegria have the ability to take on more ambulatory work as opposed to...
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Relationship
Tegria meets what is required. They are good with just being aware of whether something is a trend...
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Relationship
A lot of the end users will file a ticket, and that ticket, through our ticketing system, goes...
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Relationship
Tegria provides us with a fairly good dashboard about what they are looking at, like the volume of...
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Services
Tegria does better for patients than employed staff, and the biggest difference between those groups...
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Loyalty, Relationship
Tegria is meeting the SLA. They will have a few people that exceed the SLA, and they will have a few...
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Relationship
We are struggling with Tegria’s support services. What we have noticed is that some basic...
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Relationship, Value
Tegria has done a great job with the patients. They have a good team. But when we are looking at the...
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Relationship, Services
We frequently can't get into the system or get booted out, so we have to call the help desk. Tegria...
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Relationship, Services
Tegria’s strategic ability is good. I worked with them to build the program. Initially, their...
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Relationship
Our contact from Tegria is fabulous. They are pushing the scale up, in my opinion, because I have...
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Value
Tegria replaces a few FTEs, and hiring a few FTEs would cost significantly more. So, I would say...
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Relationship
For Tegria to be able to exceed our expectations, we would not have issues with their help desk....
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Relationship
Trying to explain to the Tegria help desk who we are and why we are calling is usually a challenge....
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Relationship
According to what we have, I would say that the firm is meeting the SLA. They are closing their...
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Relationship
The firm is supposed to be able to report on certain things, but they are unable to give me the type...
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Value
I would probably not contract with Tegria again. It probably would not just be my decision, but...
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Relationship
One of the things Tegria does really well that my team likes is taking day calls. That is one of the...
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Relationship
Tegria is very strong from a help desk perspective. I like that the consultants have a very...
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Value
Tegria is expensive, but relative to other firms, they are probably the lower end of the cost. We...
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Relationship, Services
We would like better coverage from Tegria. There are times on weekends and holidays when our help...
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Relationship
Tegria has always had an excellent team. I don't really know what our SLAs are, but I know that...
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Loyalty, Relationship
I would sign with Tegria again for their help with support. However, I would not sign with them...
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Relationship
Tegria is very open to feedback and pretty flexible when it comes to things not working out; they...
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Value
Tegria works very well with their customers to make sure they are not charging for every little...
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Relationship
Tegria exceeded my expectations from the perspective that they recognized where they had an...
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Loyalty, Relationship
Tegria was not my first choice when I was doing the RFP and RFI, but after using their service, I...
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Value
Tegria had some very good people, and they did what we asked them to do, but they didn’t exceed our...
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Relationship, Operations
Our team leader is very responsive, but while they are doing a good job, they are being pulled in...
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Relationship
Tegria did everything we asked of them. Their help desk had 24/7 support, and the support team was...
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Relationship
We don’t have wish lists or opportunities for improvements for Tegria. The staff and consultants...
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Relationship, Value
Tegria offers a great managed services program. The analysts that the firm provides us are quality...
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Relationship
The people from Tegria partner very well with the other full-time employees and leadership that we...
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Relationship
Because of some changes in policy that we had as a result of COVID-19, we had to let some of our...
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Relationship
I would tell a peer or friend that they just really need to analyze the service offering. We kind of...
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Relationship, Services
Tegria is not exceeding our expectations. They are doing what we expect them to do. Tegria has...
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Operations, Value
My satisfaction with the end-user experience for the help desk services has more to do with our...
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Relationship
I like that Tegria has some very knowledgeable employees who are hands on when it comes to solving...
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Relationship
I like my go-to person at Tegria. I go to them for all of my technical needs, and if they left...
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Relationship
Everything has been going great with Tegria. I like the online system for developing a help desk...
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Loyalty, Relationship, Services
We were experiencing some disasters with our computers, so we asked our peers who they would...
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Relationship
Tegria does a great job. Many others across our enterprise have also engaged with them. They are...
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Relationship
Some of the Tegria representatives are remote, and sometimes our patients call and hear dogs or kids...
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Relationship
One thing that has been helpful for us is the feedback loop with Tegria. On multiple occasions,...
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Relationship
The primary reason we outsource our IT is that we have had staffing issues. When Tegria took over...
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Relationship, Operations
Things have gotten better with Tegria. We still have some issues when we request access for...
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Relationship
We have regular meetings with Tegria's group to tackle our help tickets. We can track the time it...
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Loyalty, Relationship, Services
If we continue to have the problems that we are having with Tegria, we may look somewhere else.
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Services, Value
Before they were Tegria, we worked with Engage. They billed us on a monthly basis. When they became...
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