Tegria Managed IT Services Commentary

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We did not consider any firms other than Tegria. We have been with this group for quite a long time....

Tegria’s strengths are their partnership, their communication, and their onboarding training. For...

This is probably the same with anybody when we bring on new staff, but there is a ramp-up time with...

Tegria has a really good account management team. It's not just one person assigned to our account....

Tegria is definitely very affordable for the amount of value we get out of their services.

When I started working with the Tegria team, the direction I had received from our leadership team...

With Tegria, we've had quite a bit of turnover in our account managers; that happens. That's not...

We've had a hard time evaluating performance with Tegria. The challenge that we've had is that...

From week to week, Tegria gets the job done. Just like other vendors, they have staff turnover....

In our arrangement, we had paid for a number of volume-based contacts, and we were using only some...

I think we prompt Tegria to ask for best practices about what we should be doing. They obviously do...

Frequently, we have to talk about either one of Tegria's specialists who didn't follow an agreement...

In our statement of work with Tegria, there are certain days that basically don't exist in the...

We'll decrease the amount of managed IT services we use, and that's because we have selected another...

Our end-user experience with Tegria's help desk has been very good. Tegria addresses any of our...

Most of the time, the support is fine with Tegria. That just depends on who we talk to and what the...

Tegria's managed IT services are fine. Truthfully, we haven't really had any issues, so there has...

For our specialist positions, Tegria provides excellent, extremely skilled consultants in key areas....

I feel more of a partnership with Tegria now than previously when they were more transactionally...

Tegria is pretty good. They take good care of us. I feel that when I do raise opportunities with...

Tegria is meeting the SLA. We always have the argument that their contract allows them to exclude...

Tegria is exceeding my expectations. Luckily for them, the incumbent was awful. Tegria was standing...

Tegria does not exceed expectations. We have to be very proactive with their resources to move into...

Working with Tegria has been a steady, cost-effective arrangement for us. We initially had a few...

We haven’t had a problem with staffing consultants from Tegria that the firm has been unable to solve....

Tegria routinely meets with us about our metrics. They respond whenever we have a challenge. Tegria...

With Tegria, we have been able to change licensing models to best optimize them. The costs do go up,...

We don't have a specialized team to create any builds. However, I can actually get builds done...

We had a security issue, and the first team to alert us that someone was sniffing around in our...

Tegria's services are broken down into several different things, and all of the Tegria folks I have...

Everything is expensive these days. If we are going to pay somebody, I would rather pay somebody who...

We have Tegria focus on upgrades. In between those, we have the firm do a sort of process...

Tegria’s management team gives us a regular update on where they are with their staffing, where they...

Tegria is always looking to improve their communication. They meet with us regularly. They are...

The last time we talked to Tegria about improvements, there were a lot of changes going on with...

Tegria would love to be more engaged with us on projects, and we just don't have the resources,...

Tegria has stabilized their staffing, and even when staff members have to take time off, they...

A while after Tegria was onboarded here, they were still functioning in the first-90-days mode. The...

Tegria is extremely flexible and easy to work with. I wasn’t happy with part of our contract with...

We evaluated a couple of firms, and Tegria was the best. They were the firm we had the most...

Tegria does a pretty good job, but they do have their challenges with collecting enough information...

Tegria could pay more attention to detail. We have had help desk tickets that we have had to pick up...

If there is something that has a lot of interdepartmental issues, our EHR vendor is not good at...

I have a longtime working relationship with Tegria. We were in a tough spot with our current vendor,...

I don't think Tegria needs to be as expensive as they are. However, the pricing is all bundled, and...

Tegria is very salesy now. They have grown into trying to figure out how to continue to expand. They...

We didn’t really consider other firms because Tegria has been with us for a long time. I don't think...

The challenges that we have had over the last six months have been related to Tegria’s staff...

A few years ago, we found out that Tegria was going to be sunsetting a service that we subscribed...

The individual at Tegria who oversees the tier-one support team has bent over backward for us. This...

If I think about a normal firm in the most generic sense of the term, I’m not going to have the ears...

I would hire Tegria again. They are very good to us, and they try as much as they can to not...

I get to have calls with Tegria’s senior leadership team on the technical side, and those are really...

I think that, just like with any organization, we get really great teams from Tegria, and then we...

Tegria’s help desk people are really good overall. They are responsive. We are a very small team,...

We are really quite satisfied with the ROI of the firm's service, but there are things here and...

Tegria has a strong training program. I can’t think of anything that they would need to work on as a...

With Tegria, we have gone above the goals that we set with them. They have also exceeded my...

Tegria meets with us regularly to go over tickets that are misassigned that should have been...