Tegria Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Manager

Relationship

I don't hear anything about the firm’s end-user satisfaction unless somebody is not satisfied. We...

Sep 2024
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Manager

Relationship, Operations

The vendor is doing a great job in terms of maintaining and manning the ship for us. I don't hear...

Sep 2024
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Manager

Loyalty, Relationship

We selected Tegria because we had a previous relationship with Navin Haffty. A few facilities had a...

Sep 2024
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Manager

Relationship

Tegria hasn’t talked to us about AI, nor have I heard that they are using AI. The nice thing with...

Sep 2024
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Manager

Loyalty, Relationship

We like Tegria. Tegria will always fix any issues we have. I would tell others looking at Tegria...

Sep 2024
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CEO/President

Relationship

Sometimes Tegria meets our expectations, and sometimes they don't. I expect my help desk tickets to...

Sep 2024
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CEO/President

Relationship

If I’m having problems with something, I go to the Tegria analyst who is assigned to the module, and...

Sep 2024
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CEO/President

Relationship, Value

Tegria’s help desk has had very poor service. It has had a lot of turnover, and that has been pretty...

Sep 2024
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Manager

Relationship

Tegria is a really great group to work with. They are incredibly responsive anytime anything comes...

Sep 2024
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Director

Relationship

We have a good partnership with Tegria, and they do a good job. The managers are good, and I feel...

Aug 2024
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Director

Relationship, Value

In the past, there was an opportunity to see whether we could get more out of Tegria, and our call...

Aug 2024
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Director

Relationship

We meet with Tegria regularly. It used to be more frequent. They do meet the SLA. We have metrics...

Aug 2024
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Director

Operations

We would like to see Tegria have the ability to take on more ambulatory work as opposed to...

Aug 2024
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Director

Relationship

Tegria meets what is required. They are good with just being aware of whether something is a trend...

Aug 2024
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CIO

Relationship

A lot of the end users will file a ticket, and that ticket, through our ticketing system, goes...

Jul 2024
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CIO

Relationship

Tegria provides us with a fairly good dashboard about what they are looking at, like the volume of...

Jul 2024
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CIO

Services

Tegria does better for patients than employed staff, and the biggest difference between those groups...

Jul 2024
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CIO

Loyalty, Relationship

Tegria is meeting the SLA. They will have a few people that exceed the SLA, and they will have a few...

Jul 2024
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CIO

Relationship

We are struggling with Tegria’s support services. What we have noticed is that some basic...

Jul 2024
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CIO

Relationship, Value

Tegria has done a great job with the patients. They have a good team. But when we are looking at the...

Jul 2024
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Director

Relationship, Services

We frequently can't get into the system or get booted out, so we have to call the help desk. Tegria...

Jul 2024
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Director

Relationship, Services

Tegria’s strategic ability is good. I worked with them to build the program. Initially, their...

Jul 2024
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Director

Relationship

Our contact from Tegria is fabulous. They are pushing the scale up, in my opinion, because I have...

Jul 2024
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Director

Value

Tegria replaces a few FTEs, and hiring a few FTEs would cost significantly more. So, I would say...

Jul 2024
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Director

Relationship

For Tegria to be able to exceed our expectations, we would not have issues with their help desk....

Jul 2024
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Director

Relationship

Trying to explain to the Tegria help desk who we are and why we are calling is usually a challenge....

Jul 2024
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Manager

Relationship

According to what we have, I would say that the firm is meeting the SLA. They are closing their...

Jul 2024
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Manager

Relationship

The firm is supposed to be able to report on certain things, but they are unable to give me the type...

Jul 2024
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Manager

Value

I would probably not contract with Tegria again. It probably would not just be my decision, but...

Jul 2024
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Manager

Relationship

One of the things Tegria does really well that my team likes is taking day calls. That is one of the...

Jul 2024
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CIO

Relationship

Tegria is very strong from a help desk perspective. I like that the consultants have a very...

Jul 2024
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CIO

Value

Tegria is expensive, but relative to other firms, they are probably the lower end of the cost. We...

Jul 2024
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CIO

Relationship, Services

We would like better coverage from Tegria. There are times on weekends and holidays when our help...

Jul 2024
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Analyst/Coordinator

Relationship

Tegria has always had an excellent team. I don't really know what our SLAs are, but I know that...

Jul 2024
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Director

Loyalty, Relationship

I would sign with Tegria again for their help with support. However, I would not sign with them...

Jul 2024
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Director

Relationship

Tegria is very open to feedback and pretty flexible when it comes to things not working out; they...

Jul 2024
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Director

Value

Tegria works very well with their customers to make sure they are not charging for every little...

Jul 2024
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Director

Relationship

Tegria exceeded my expectations from the perspective that they recognized where they had an...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

Tegria was not my first choice when I was doing the RFP and RFI, but after using their service, I...

Jul 2024
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VP/Other Executive

Value

Tegria had some very good people, and they did what we asked them to do, but they didn’t exceed our...

Jul 2024
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VP/Other Executive

Relationship, Operations

Our team leader is very responsive, but while they are doing a good job, they are being pulled in...

Jul 2024
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VP/Other Executive

Relationship

Tegria did everything we asked of them. Their help desk had 24/7 support, and the support team was...

Jul 2024
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Director

Relationship

We don’t have wish lists or opportunities for improvements for Tegria. The staff and consultants...

Jun 2024
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Director

Relationship, Value

Tegria offers a great managed services program. The analysts that the firm provides us are quality...

Jun 2024
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Director

Relationship

The people from Tegria partner very well with the other full-time employees and leadership that we...

Jun 2024
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Director

Relationship

Because of some changes in policy that we had as a result of COVID-19, we had to let some of our...

Jun 2024
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CFO

Relationship

I would tell a peer or friend that they just really need to analyze the service offering. We kind of...

Jun 2024
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CFO

Relationship, Services

Tegria is not exceeding our expectations. They are doing what we expect them to do. Tegria has...

Jun 2024
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CFO

Operations, Value

My satisfaction with the end-user experience for the help desk services has more to do with our...

Jun 2024
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CFO

Relationship

I like that Tegria has some very knowledgeable employees who are hands on when it comes to solving...

Jun 2024
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Manager

Relationship

I like my go-to person at Tegria. I go to them for all of my technical needs, and if they left...

Apr 2024
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Manager

Relationship

Everything has been going great with Tegria. I like the online system for developing a help desk...

Feb 2024
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Manager

Loyalty, Relationship, Services

We were experiencing some disasters with our computers, so we asked our peers who they would...

Feb 2024
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VP/Other Executive

Relationship

Tegria does a great job. Many others across our enterprise have also engaged with them. They are...

Dec 2023
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VP/Other Executive

Relationship

Some of the Tegria representatives are remote, and sometimes our patients call and hear dogs or kids...

Dec 2023
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VP/Other Executive

Relationship

One thing that has been helpful for us is the feedback loop with Tegria. On multiple occasions,...

Dec 2023
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CEO/President

Relationship

The primary reason we outsource our IT is that we have had staffing issues. When Tegria took over...

Nov 2023
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CEO/President

Relationship, Operations

Things have gotten better with Tegria. We still have some issues when we request access for...

Nov 2023
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CEO/President

Relationship

We have regular meetings with Tegria's group to tackle our help tickets. We can track the time it...

Nov 2023
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CEO/President

Loyalty, Relationship, Services

If we continue to have the problems that we are having with Tegria, we may look somewhere else.

Nov 2023
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CEO/President

Services, Value

Before they were Tegria, we worked with Engage. They billed us on a monthly basis. When they became...

Nov 2023
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