Tegria Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
We frequently can't get into the system or get booted out, so we have to call the help desk. Tegria...
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Relationship, Services
Tegria’s strategic ability is good. I worked with them to build the program. Initially, their...
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Relationship
Our contact from Tegria is fabulous. They are pushing the scale up, in my opinion, because I have...
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Value
Tegria replaces a few FTEs, and hiring a few FTEs would cost significantly more. So, I would say...
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Relationship
For Tegria to be able to exceed our expectations, we would not have issues with their help desk....
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Relationship
Trying to explain to the Tegria help desk who we are and why we are calling is usually a challenge....
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Relationship
According to what we have, I would say that the firm is meeting the SLA. They are closing their...
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Relationship
The firm is supposed to be able to report on certain things, but they are unable to give me the type...
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Value
I would probably not contract with Tegria again. It probably would not just be my decision, but...
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Relationship
One of the things Tegria does really well that my team likes is taking day calls. That is one of the...
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Relationship
Tegria is very strong from a help desk perspective. I like that the consultants have a very...
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Value
Tegria is expensive, but relative to other firms, they are probably the lower end of the cost. We...
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Relationship, Services
We would like better coverage from Tegria. There are times on weekends and holidays when our help...
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Relationship
Tegria has always had an excellent team. I don't really know what our SLAs are, but I know that...
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Loyalty, Relationship
I would sign with Tegria again for their help with support. However, I would not sign with them...
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Relationship
Tegria is very open to feedback and pretty flexible when it comes to things not working out; they...
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Value
Tegria works very well with their customers to make sure they are not charging for every little...
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Relationship
Tegria exceeded my expectations from the perspective that they recognized where they had an...
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Loyalty, Relationship
Tegria was not my first choice when I was doing the RFP and RFI, but after using their service, I...
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Value
Tegria had some very good people, and they did what we asked them to do, but they didn’t exceed our...
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Relationship, Operations
Our team leader is very responsive, but while they are doing a good job, they are being pulled in...
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Relationship
Tegria did everything we asked of them. Their help desk had 24/7 support, and the support team was...
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Relationship
We don’t have wish lists or opportunities for improvements for Tegria. The staff and consultants...
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Relationship, Value
Tegria offers a great managed services program. The analysts that the firm provides us are quality...
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Relationship
The people from Tegria partner very well with the other full-time employees and leadership that we...
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Relationship
Because of some changes in policy that we had as a result of COVID-19, we had to let some of our...
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Relationship
I would tell a peer or friend that they just really need to analyze the service offering. We kind of...
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Relationship, Services
Tegria is not exceeding our expectations. They are doing what we expect them to do. Tegria has...
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Operations, Value
My satisfaction with the end-user experience for the help desk services has more to do with our...
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Relationship
I like that Tegria has some very knowledgeable employees who are hands on when it comes to solving...
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Relationship
I like my go-to person at Tegria. I go to them for all of my technical needs, and if they left...
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Relationship
Everything has been going great with Tegria. I like the online system for developing a help desk...
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Loyalty, Relationship, Services
We were experiencing some disasters with our computers, so we asked our peers who they would...
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Relationship
Tegria does a great job. Many others across our enterprise have also engaged with them. They are...
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Relationship
Some of the Tegria representatives are remote, and sometimes our patients call and hear dogs or kids...
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Relationship
One thing that has been helpful for us is the feedback loop with Tegria. On multiple occasions,...
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Relationship
The primary reason we outsource our IT is that we have had staffing issues. When Tegria took over...
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Relationship, Operations
Things have gotten better with Tegria. We still have some issues when we request access for...
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Relationship
We have regular meetings with Tegria's group to tackle our help tickets. We can track the time it...
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Loyalty, Relationship, Services
If we continue to have the problems that we are having with Tegria, we may look somewhere else.
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Services, Value
Before they were Tegria, we worked with Engage. They billed us on a monthly basis. When they became...
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Relationship
We have been very happy with the engagement with Tegria. We have had other engagements with other...
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Relationship
We do have an account manager with Tegria to be able to work through things and work through when we...
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Value
Tegria’s pricing has been more than fair. We have maybe had one or two instances where we have gone...
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Relationship
Things with Tegria have been going great. They have provided excellent resources. When resources...
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Relationship
Tegria has a lot of reliability and consistency along with a knowledge base. We know that if we need...
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Relationship
We highly value Tegra. We don't really have a worry in terms of the bulk of work being thwarted or...
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Relationship
We would certainly recommend Tegria. There was a very specific resource need we needed to fill based...
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Relationship
We have a good relationship with Tegria. A few months ago, our relationship was better. But a few...
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Relationship
Tegria does not consistently exceed expectations; that is not because they have been bad. A lot of...
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Relationship
We haven't used Tegria a lot to handle strategic conversations. Normally, we use the firm to execute...
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Services
In addition to the support that Tegria is providing, they have a good bunch of people who have...
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Value
Tegria’s focus is to keep the ship running, and they do their best at that. I have plenty of...
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Relationship, Operations
When Tegria purchased another company, there was a rough transition because of people moving to...
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Value
Tegria makes sure they charge for everything, and they are not willing to work with us on the...
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Relationship
Tegria’s people have been very helpful and knowledgeable, and they provide us with a lot of...
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Relationship
Our relationship with Tegria feels like a business-to-customer relationship as opposed to a...
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Relationship
Over the years, Tegria has been a tremendous help. They walk us through processes without...
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Relationship
The firm’s service people are fantastic. I don't have a lot of experience, but in my experience, the...
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Relationship
In some of my more recent engagements with Tegria, I can see and feel the time it takes for...
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Loyalty, Relationship
Tegria has had to learn our priorities as an organization. The firm's strategic ability has gotten...
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Relationship
I have had interactions with several Tegria consultants, and their competencies for managing...
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Relationship
The firm’s knowledge and prior experience stand out. The firm brings all of the ideas and...
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Relationship
After our EHR vendor, Tegria is probably the next company that I would consider to be a true partner...
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Relationship
Tegria's staff and consultants are very smart and know what they are doing. Tegria recognized before...
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Relationship
Overall, our engagement with Tegria has gone really well. But there are a few things that the firm...
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Relationship
Tegria has fast responses and is willing to help out with patches and timelines. I have no qualms....
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Relationship, Operations
Most of Tegria’s staff is knowledgeable, but we have to train them to our organization's specific...
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Relationship
The firm’s executives are very engaged, and they always check on us and want to know how we are...
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Relationship
One person may not know about everything in the application, and there are times when we have to...
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Relationship
If somebody is looking to supplement their team so that the team has more time to focus on...
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Relationship, Operations
It was bumpy getting started with Tegria in the beginning but for no other reason than we were a...
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Relationship
We don't get a huge volume anymore through our old EMR, and Tegria has worked with us and has...
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Relationship
I am jaded when it comes to vendors because I have been in healthcare for a long time; I have worked...
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Relationship
From my perspective as an end user, I am lucky because I have had one consistent account manager...
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Relationship
Tegria is exceeding the SLA because there is a small number of tickets. The firm could have let us...
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Relationship
Tegria’s strength is their partnership. We work really closely together, and they are always willing...
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Relationship, Operations
When our organization hires new people, they seem to take a bit of time to follow the processes. And...
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Relationship
We recently addressed an issue we had with some staff, and Tegria is taking a stronger step with...
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Loyalty
We looked at several firms, and some were very close to being chosen. However, we chose Tegria...
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Value
The service feels expensive, but I do understand that there is a big overhead cost that goes into...
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Relationship, Services
Tegria’s agents support multiple small clients, and our system is a little different than most. We...
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Value
I don't feel nickel-and-dimed by Tegria. They meet their SLAs, and we are able to build metrics into...
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Relationship, Services
One of the things that we previously heard from our employees was that a lot of the work that they...
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Relationship
The firm has really knowledgeable people that are working for them. When we have a gap in our...
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Relationship, Operations
I have had some open positions because it is hard to recruit analysts for the applications we use....
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Relationship
Every time a service ticket is closed, whether it is closed by Tegria or by my analysts, emails go...
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Loyalty, Relationship
We are planning on continuing with Tegria. Coming in and out of COVID-19, there has been turnover...
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Relationship
Tegria hears from me pretty consistently. We meet regularly, and I am extremely satisfied with the...
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Value
It would be nice if Tegria could bundle more services than the tier-one break fix and could take...
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Relationship, Value
Tegria supports a lot of customers with the same staff without the provider knowing they are doing...
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Relationship
Tegria does a really good job with the problems they can solve. But end users expect more from a...
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Relationship
Tegria does a good job. They meet expectations. They do what we expect them to do. Tegria is good at...
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Operations
Tegria has a good onboarding process. When the firm hires new staff, the firm takes the notes and...
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Relationship
Maybe this is typical, but Tegria is staffed to a particular call volume, and if they get surges,...
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Relationship
Tegria is very easy to work with. I was not involved in all the services Tegria provided for our...
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Operations, Services
The biggest improvement Tegria needs to make is a transfer of knowledge. We were left a bit out in...
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