TigrPX Patient Engagement & Education System Comments

 

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Current Time Inside Cache Tag Helper: 12/2/2020 6:00:43 PM and Model.EvProductId = 2822

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Functionality and Upgrades

We love the system and the vendor. TeleHealth Services is really good at giving us extra value for...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has been very responsive. We have had very minimal calls with them because the product...

Nov 2020
 Helpful

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Nurse

Sales and Contracting

We are trying to migrate a sister facility and network onto TeleHealth TIGR Patient Education...

Oct 2020
 Helpful

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Nurse

Other Observations & Comments

We don't have the most recent version of the software. This is partially because that version...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

TeleHealth Services has a clinical outcomes manager who works directly with the end user to ensure...

Oct 2020
 Helpful

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Director

Service and Support

There is a representative from the company who is incredibly supportive and agrees that the product...

Sep 2020
 Helpful

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Director

Lessons Learned

Due to financial reasons, the solution is not updated. The solution was updated, but then it wasn't...

Sep 2020
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Director

Relationship

We are happy to have a phenomenal representative from the vendor. I can't say anything bad about the...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are reevaluating in the next 12 months but not because of what TeleHealth Services offers us. We...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven’t updated our configuration to take advantage of what we should be taking advantage of....

Sep 2020
 Helpful

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Manager

Interfacing and Integration

The system isn’t fully integrated with our EMR, but we are writing back documentation, and we don’t...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Our problem with TeleHealth Services is that our nursing initiatives are never single threaded....

Sep 2020
 Helpful

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Manager

Service and Support

The vendor offered us things during the pandemic. They offered us all sorts of content, but we...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We have the older TIGR system for when patients need to say things, such as the garbage is full, the...

Sep 2020
 Helpful

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Director

Service and Support

I have been dealing with the vendor for many years. They are very responsive when there is an issue...

Sep 2020
 Helpful

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Director

Service and Support

We had a unit that we vacated and turned into a COVID-19 treatment facility. The vendor overnighted...

Sep 2020
 Helpful

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Director

Implementation and Training

The trainer was very good. That person came and taught the nurses on different shifts about how to...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We did an upgrade. It was very hard for the vendor to get into some of the rooms. The vendor had to...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

On every report that I have run, the TIGR system has always come out on top. The good thing about...

Sep 2020
 Helpful

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Director

Service and Support

The attendants don't have phones, but the manager does, so we can reach the manager. The individual...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

We aren't using the TIGR system for much right now. It is basically our TV system. We don't really...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

TeleHealth Services doesn't avoid charging for every little thing. We looked at expanding and doing...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

A couple of years ago, TeleHealth Services had a vendor account manager come out and try to work...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

There were simple things that we tried to work with TeleHealth Services on, and we couldn't find a...

Sep 2020
 Helpful

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Nurse

Other Observations & Comments

Our enterprise system pretty much takes over everything. I really haven't done a good job of...

Jul 2020
 Helpful

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Nurse

Service and Support

I receive great support from my TeleHealth Services representative. That person is helpful with my...

Jul 2020
 Helpful

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Manager

Service and Support

TeleHealth Services supported us through COVID-19 because they had video solutions ready to go. We...

Jul 2020
 Helpful

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Manager

Service and Support

I don't think the vendor nickel-and-dimes us. We pay a monthly fee, and I have been pleased with...

Jul 2020
 Helpful

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Manager

Service and Support

One benefit of TeleHealth Services is the account manager assigned to us. The account manager calls...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

One downside of TeleHealth Services is that the vendor isn't easy to find. Cost is sometimes an...

Jul 2020
 Helpful

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Manager

Relationship

We probably haven't leaned into TeleHealth Services' system as much as we have leaned into other...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The majority of the issues come from when we want to use some specific information or specific...

Apr 2020
 Helpful

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Manager

Future Outlook

The TeleHealth Services system will probably stick around, but it is more of a vestige of a time...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

TeleHealth Services definitely nickel-and-dimes. When it comes to their support, I have had...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Everybody claims our readmission rates are going to drop because we put something like TeleHealth...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of overall product quality and upgrades, the vendor is kind of middle of the road. I don't...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I am hoping my satisfaction will go up a year from now because of the new content that the vendor is...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor said they are getting new, updated videos for women’s health, and we should be seeing...

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

There are so many spelling errors in the closed captioning. We want videos that are more specific to...

Mar 2020
 Helpful

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Analyst/Coordinator

Technology

There are different ways we can get on the system and have it play through the TV. I have been...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

Our representative continuously checks in with me and is very willing to meet. I send our...

Mar 2020
 Helpful

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Director

Interfacing and Integration

The system is hard to interface, and we haven't been able to connect so far. We haven't been able to...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

With TeleHealth Services, we have a patient-outcomes manager who is fabulous and provides awesome...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We get our package with TeleHealth Services, and if we want to change anything with video content or...

Jan 2020
 Helpful

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Manager

Implementation and Training

The implementation with TeleHealth Services went smoothly. We renewed a contract, and that went very...

Jan 2020
 Helpful

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Manager

Technology

We have small glitches with the system at one of our hospitals. We have to place a ticket, and it...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

With the way we utilize the system, it is really its own standalone system. TeleHealth Services has...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If we would utilize the offerings from TeleHealth Services the way that they have been explained to...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

There are some videos and content that we just can't find, but I don't know whether that is a...

Jan 2020
 Helpful

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Manager

Service and Support

From my experience, TeleHealth Services' support has been excellent with our patient-outcomes...

Jan 2020
 Helpful

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Manager

Technology

I am very cautious about recommending something. I haven't had a chance to compare TeleHealth...

Jan 2020
 Helpful

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Manager

Service and Support

I am very impressed with the at-the-elbow support from TeleHealth Services. Our representative has...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have received our money's worth from the system. I am sure that there are other good things that...

Dec 2019
 Helpful

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Manager

Relationship

I have never asked for anything that TeleHealth Services did not provide or could not explain. I...

Dec 2019
 Helpful

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Manager

Service and Support

The program is excellent, but our utilization of it is not as good as it could be. Whenever we need...

Dec 2019
 Helpful

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Manager

Relationship

We have a personal account representative, and we have yet to send an email or phone request without...

Dec 2019
 Helpful

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Manager

Relationship

We don't have any specific charges from the vendor. We have added content that they found from other...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

TeleHealth Services has done really well with their upgrades.

Dec 2019
 Helpful

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Manager

Implementation and Training

I would rate the ongoing training a bit lower than the initial training, but that isn't because of...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The functionality meeting our needs is more on us and the way our system works and less on the...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I am not aware of any new technology from TeleHealth Services. They do put new content in. We have...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

I would absolutely rate TeleHealth Services' support very highly. I have regular calls with the...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are getting good information out to our patients through the system. We have mandatory things...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

From an educational standpoint, the tool meets our needs. It is a little clunky to use, but the...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

I have a phenomenal support person. I have good support from my liaison. I don’t know about...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We haven’t seen any tangible outcomes yet, but we are definitely getting our money’s worth. The cost...

Dec 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I really don’t have anything negative to say. The hardest part is the technology side. Integrating...

Dec 2019
 Helpful

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Director

Other Observations & Comments

We have been using the system for several years. The initial software was purchased, so we just...

Dec 2019
 Helpful

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Director

Future Outlook

We don't have any plans to move to another system. We didn't optimize the system to its fullest...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

In our experience, TeleHealth Services has kept all their promises. A lot of our issues have been...

Dec 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

People like the system. Our organization hasn't always done a great job of facilitating the...

Dec 2019
 Helpful

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Director

Technology

The ease of use is hard to rate. We have had some challenges with helping staff members remember how...

Dec 2019
 Helpful

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Nurse

Technology

I would like to eventually replace the solution. TeleHealth Services' product is a video system...

Dec 2019
 Helpful

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Nurse

Other Observations & Comments

We had one little issue, but the vendor took care of it pretty promptly. That little issue is the...

Dec 2019
 Helpful

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Nurse

Functionality and Upgrades

The capability is there, but we haven't taken advantage of all of the system's capabilities....

Dec 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The vendor's biggest weakness is maintenance time. We have to purchase the video content and have...

Dec 2019
 Helpful

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Nurse

Relationship

The ideal situation is to have an outcomes manager from TeleHealth Services working with a primary...

Dec 2019
 Helpful

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