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TigrPX Patient Engagement & Education System Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

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User Commentary

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Manager

As far as I know, the TigrPX platform is part of our long-term plans because we have different areas...

Feb 2021
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Manager

I would buy the product again if we could get the latest version, which is the internet-based...

Feb 2021
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Manager

I was present for the go-live in the beginning. The go-live was very good. Any ongoing trainings...

Feb 2021
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Manager

The ease of use for our users is a very important factor because our nurses aren't going to use a...

Feb 2021
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Manager

Anytime that I have had to reach out to anybody at TeleHealth Services, I have had immediate...

Feb 2021
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Analyst/Coordinator

The vendor has been emailing us about the different videos they have been supporting for COVID-19....

Dec 2020
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Analyst/Coordinator

I am not sure whether the system is part of our long-term plans. There are a lot of things going on...

Dec 2020
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Analyst/Coordinator

I have a very good working relationship with our liaison. That person is very good at following...

Dec 2020
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Analyst/Coordinator

The vendor helps us refresh and personalize our videos. Our liaison helped us do a big project of...

Dec 2020
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Analyst/Coordinator

We have seen an increase in patient usage. Our liaison really helped me develop something that...

Dec 2020
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Analyst/Coordinator

The vendor’s ongoing support is always there. When we have problems with product functionality, the...

Dec 2020
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Analyst/Coordinator

We could improve the worth of the product by making the videos more up to date. The vendor gave us a...

Dec 2020
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Analyst/Coordinator

I am very likely to recommend the product. If someone asked me about the system, I would say that it...

Dec 2020
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Analyst/Coordinator

Our staff members would love for the system to be able to play all the videos at once. Our liaison...

Dec 2020
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Manager

TeleHealth Services provided us with access to a COVID-19 education video. Also, because the...

Dec 2020
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Manager

The ongoing training is not as efficient as the implementation was. The vendor is lacking there. We...

Dec 2020
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Manager

We don’t use the system to its fullest potential because of the version we have. We expected to have...

Dec 2020
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Manager

Our project manager responds quickly regardless of whether the person can help us. The project...

Dec 2020
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Manager

I would tell others that are interested in the system that it is efficient with patient education...

Dec 2020
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Analyst/Coordinator

I can get a lot of data from the system, and I don’t use it to its fullest ability. But I do use the...

Dec 2020
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Analyst/Coordinator

I like the idea that I can go onto my computer, look at the videos, and see what the actions are. If...

Dec 2020
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Analyst/Coordinator

I have struggled with tangible outcomes. Our strategic manager tries really hard, and I would rate...

Dec 2020
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Analyst/Coordinator

My strategic outcomes person gets the results. That person is just an email away. I haven’t seen any...

Dec 2020
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Analyst/Coordinator

We have videos in the system that talk about COVID-19. We assigned those to the patients to watch...

Dec 2020
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Analyst/Coordinator

I am the one that is in charge of the system, so I am the one that is always challenged to make sure...

Dec 2020
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Analyst/Coordinator

When we went to the new upgrade, we had a challenge because of the firewalls that we install here,...

Dec 2020
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Analyst/Coordinator

My strategic outcomes manager is always trying to find better things. That person has gotten me...

Dec 2020
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Analyst/Coordinator

The solution is pretty easy. With the latest upgrade, the staff members don’t have to go into the...

Dec 2020
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Analyst/Coordinator

The staff members want the ability to program three or four videos all at one time so that they...

Dec 2020
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Director

I have dealt with TeleHealth Services for many years, and I feel we have had a working relationship...

Dec 2020
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Director

TeleHealth Services is very good at working with our nurses. For example, the ICU is a very...

Dec 2020
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Director

Some patients don’t understand the system. Some say it is easy to use, and some say it is not easy...

Dec 2020
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Director

We love the system and the vendor. TeleHealth Services is really good at giving us extra value for...

Nov 2020
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Director

The vendor has been very responsive. We have had very minimal calls with them because the product...

Nov 2020
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Nurse

We are trying to migrate a sister facility and network onto TeleHealth TIGR Patient Education...

Oct 2020
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Nurse

We don't have the most recent version of the software. This is partially because that version...

Oct 2020
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Nurse

TeleHealth Services has a clinical outcomes manager who works directly with the end user to ensure...

Oct 2020
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Director

There is a representative from the company who is incredibly supportive and agrees that the product...

Sep 2020
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Director

Due to financial reasons, the solution is not updated. The solution was updated, but then it wasn't...

Sep 2020
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Director

We are happy to have a phenomenal representative from the vendor. I can't say anything bad about the...

Sep 2020
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Manager

We are reevaluating in the next 12 months but not because of what TeleHealth Services offers us. We...

Sep 2020
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Manager

We haven’t updated our configuration to take advantage of what we should be taking advantage of....

Sep 2020
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Manager

The system isn’t fully integrated with our EMR, but we are writing back documentation, and we don’t...

Sep 2020
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Manager

Our problem with TeleHealth Services is that our nursing initiatives are never single threaded....

Sep 2020
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Manager

The vendor offered us things during the pandemic. They offered us all sorts of content, but we...

Sep 2020
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Director

We have the older TIGR system for when patients need to say things, such as the garbage is full, the...

Sep 2020
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Director

I have been dealing with the vendor for many years. They are very responsive when there is an issue...

Sep 2020
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Director

We had a unit that we vacated and turned into a COVID-19 treatment facility. The vendor overnighted...

Sep 2020
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Director

The trainer was very good. That person came and taught the nurses on different shifts about how to...

Sep 2020
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Director

We did an upgrade. It was very hard for the vendor to get into some of the rooms. The vendor had to...

Sep 2020
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Director

On every report that I have run, the TIGR system has always come out on top. The good thing about...

Sep 2020
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Director

The attendants don't have phones, but the manager does, so we can reach the manager. The individual...

Sep 2020
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Manager

We aren't using the TIGR system for much right now. It is basically our TV system. We don't really...

Sep 2020
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Manager

TeleHealth Services doesn't avoid charging for every little thing. We looked at expanding and doing...

Sep 2020
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Manager

A couple of years ago, TeleHealth Services had a vendor account manager come out and try to work...

Sep 2020
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Manager

There were simple things that we tried to work with TeleHealth Services on, and we couldn't find a...

Sep 2020
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Nurse

Our enterprise system pretty much takes over everything. I really haven't done a good job of...

Jul 2020
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Nurse

I receive great support from my TeleHealth Services representative. That person is helpful with my...

Jul 2020
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Manager

TeleHealth Services supported us through COVID-19 because they had video solutions ready to go. We...

Jul 2020
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Manager

I don't think the vendor nickel-and-dimes us. We pay a monthly fee, and I have been pleased with...

Jul 2020
(0)
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Manager

One benefit of TeleHealth Services is the account manager assigned to us. The account manager calls...

Jul 2020
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Manager

One downside of TeleHealth Services is that the vendor isn't easy to find. Cost is sometimes an...

Jul 2020
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Manager

We probably haven't leaned into TeleHealth Services' system as much as we have leaned into other...

Apr 2020
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Manager

The majority of the issues come from when we want to use some specific information or specific...

Apr 2020
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Manager

The TeleHealth Services system will probably stick around, but it is more of a vestige of a time...

Apr 2020
(0)
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Manager

TeleHealth Services definitely nickel-and-dimes. When it comes to their support, I have had...

Apr 2020
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Manager

Everybody claims our readmission rates are going to drop because we put something like TeleHealth...

Apr 2020
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Manager

In terms of overall product quality and upgrades, the vendor is kind of middle of the road. I don't...

Apr 2020
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Analyst/Coordinator

I am hoping my satisfaction will go up a year from now because of the new content that the vendor is...

Mar 2020
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Analyst/Coordinator

The vendor said they are getting new, updated videos for women’s health, and we should be seeing...

Mar 2020
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Analyst/Coordinator

There are so many spelling errors in the closed captioning. We want videos that are more specific to...

Mar 2020
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Analyst/Coordinator

There are different ways we can get on the system and have it play through the TV. I have been...

Mar 2020
(0)
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Analyst/Coordinator

Our representative continuously checks in with me and is very willing to meet. I send our...

Mar 2020
(0)
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Director

The system is hard to interface, and we haven't been able to connect so far. We haven't been able to...

Mar 2020
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