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TigrPX Patient Engagement & Education System
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Director
The last person from TeleHealth Services who worked with us helped us create bundles, and that was a...
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Director
Understanding the functionality of the system is very important, and understanding all the vendors...
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Director
The support is not there. We sometimes wonder whether we are receiving our money's worth because the...
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Director
We usually have someone that helps us build things and keep our platform utilized. That person is...
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Director
There are some opportunities around how our system is utilized, and things get a little confusing....
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Director
We have had a few IT issues with the system. We probably need to purchase some additional channels....
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Director
We could probably be leveraging some of the data in the system that we are not translating enough to...
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Director
For what the system costs on an annual basis and because the system has already been installed,...
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Director
We have remote control TV units. The bedside swing-arm units are literally fitted to the bed, and...
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Director
We haven’t had any additional fees for the system other than when we requested a quote for...
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Director
All of the educational content in the system is exactly how it was promoted to us. We have some...
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Director
We have a TeleHealth Services representative who is our point person, so I have never needed to use...
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Manager
TeleHealth Services delivers new technology pretty well. When we had the integration with our EMR,...
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Manager
We get our money's worth from the product. It has evidence-based content and is easy to use. The...
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Manager
The platform is very well put together for patient education. The product considers patients'...
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Manager
We have a good working relationship with our vendor representative. We try to maintain open...
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Manager
It would be helpful to tailor the reports a little differently. We would like TeleHealth Services to...
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Manager
TeleHealth Services needs to start looking ahead and thinking about different ways to reach...
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Nurse
I like the vendor's support and the ease of administrator use. If I have a problem, I make one phone...
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Nurse
TeleHealth Services' software application is intuitive for me to use, and it has a comprehensive...
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Nurse
If I want an improvement, I need to upgrade. For the version that I am using, I am not sure I can...
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Manager
TeleHealth Services will update the video lists and have those available when we request them. We...
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Manager
TeleHealth Services avoids nickel-and-diming; we just get our fee for renewal. That is pretty...
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Manager
TeleHealth Services has digital whiteboards that we are interested in. That is kind of looking to...
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Manager
We have a lot of elderly patients, so they do need some assistance with using the system. We have to...
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Manager
We use the system mostly for patient education. People like that when patients get information, it...
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Manager
We made it hard for the vendor to keep some of their promises because we were not utilizing every...
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Manager
The product seemed to have been installed very well. We didn't have problems with bringing it live...
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Manager
I like the shortness of the videos. The nurses wish videos were longer, but I keep pointing out that...
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Manager
We haven't really had any support needs, but I know I can call our representative if I need to. Our...
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Manager
If we had videos that were more pertinent to us, it would help us get our money’s worth. But I...
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Analyst/Coordinator
We haven’t upgraded to the newer version of the system because some of our outpatient clinics...
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Analyst/Coordinator
The only thing I have problems with is that we purchase videos from vendors through TigrPX Patient...
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Manager
The solution could use a bit of introductory training for patients. The hardest part of the solution...
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Manager
I have worked with the vendor's support a couple of times to customize things and add things for...
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Manager
When we received training for the system, the vendor had a representative who went over everything...
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Manager
Every patient has a TV in their room, and the solution is on that TV. We can make the solution...
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Nurse
This system is easy to train on. We are using it as part of our patient education, like for patients...
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Nurse
The staff does a lot of the setup, but the patients have a hard time navigating the system from...
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Nurse
We have no issues with the vendor’s implementation services. TeleHealth Services’ support is easy. I...
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Manager
In one of our areas, it is much easier to access TigrPX Patient Engagement & Education System than...
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Manager
More likely than not, TigrPX Patient Engagement & Education System is part of our long-term plans,...
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Manager
I would buy TigrPX Patient Engagement & Education System again. TeleHealth Services' support has...
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Manager
The initial training from TeleHealth Services was wonderful. The ongoing training is there, but we...
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Manager
I don't know whether we have actually really availed ourselves of any new technology from TeleHealth...
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Manager
We have monthly calls with our representative, and they are constantly trying to see how we could...
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Manager
TigrPX Patient Engagement & Education System works as it was promoted to work. TeleHealth Services...
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Manager
All hospitals are required to have some form of patient education video system. The one that we used...
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Manager
Once we get past the COVID-19 surge, we will be able to look at things a little less critically....
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The product is part of our long-term plans. There was some frustration, and we were talking about...
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We have a very good customer success manager who is always there to help. That person does a great...
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I don't think we have ever been nickel-and-dimed. We were charged for something, but we were having...
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In terms of ease of use, we used the navigation with the pillow speakers, but that isn't always the...
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There are barriers for the nurses and clinicians with assigning education to patients. Most...
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We haven't really done any specific upgrades. I don't know that there have been any real upgrades in...
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I don't have a lot to compare the system to. I have seen a couple of demos from other vendors, but I...
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The product is meeting most of our needs. We probably need to revisit some things and make the...
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Manager
TeleHealth Services has provided a good customer success and outcomes manager, but with the support...
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Nurse
We have some excellent support. The support person is constantly in touch with us, sends us reports,...
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Nurse
The vendor's training was excellent. We had live support, and we went around the hospital for a few...
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Nurse
We love the solution. It is very easy to operate for the patients. It works through the telephone....
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Manager
As far as I know, the TigrPX platform is part of our long-term plans because we have different areas...
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Manager
I would buy the product again if we could get the latest version, which is the internet-based...
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Manager
I was present for the go-live in the beginning. The go-live was very good. Any ongoing trainings...
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Manager
The ease of use for our users is a very important factor because our nurses aren't going to use a...
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Manager
Anytime that I have had to reach out to anybody at TeleHealth Services, I have had immediate...
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Analyst/Coordinator
The vendor has been emailing us about the different videos they have been supporting for COVID-19....
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Analyst/Coordinator
I am not sure whether the system is part of our long-term plans. There are a lot of things going on...
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Analyst/Coordinator
I have a very good working relationship with our liaison. That person is very good at following...
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Analyst/Coordinator
The vendor helps us refresh and personalize our videos. Our liaison helped us do a big project of...
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Analyst/Coordinator
We have seen an increase in patient usage. Our liaison really helped me develop something that...
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Analyst/Coordinator
The vendor’s ongoing support is always there. When we have problems with product functionality, the...
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Analyst/Coordinator
We could improve the worth of the product by making the videos more up to date. The vendor gave us a...
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Analyst/Coordinator
I am very likely to recommend the product. If someone asked me about the system, I would say that it...
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Analyst/Coordinator
Our staff members would love for the system to be able to play all the videos at once. Our liaison...
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Manager
TeleHealth Services provided us with access to a COVID-19 education video. Also, because the...
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Manager
The ongoing training is not as efficient as the implementation was. The vendor is lacking there. We...
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Manager
We don’t use the system to its fullest potential because of the version we have. We expected to have...
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Manager
Our project manager responds quickly regardless of whether the person can help us. The project...
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Manager
I would tell others that are interested in the system that it is efficient with patient education...
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Analyst/Coordinator
I can get a lot of data from the system, and I don’t use it to its fullest ability. But I do use the...
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Analyst/Coordinator
I like the idea that I can go onto my computer, look at the videos, and see what the actions are. If...
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Analyst/Coordinator
I have struggled with tangible outcomes. Our strategic manager tries really hard, and I would rate...
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Analyst/Coordinator
My strategic outcomes person gets the results. That person is just an email away. I haven’t seen any...
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Analyst/Coordinator
We have videos in the system that talk about COVID-19. We assigned those to the patients to watch...
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Analyst/Coordinator
I am the one that is in charge of the system, so I am the one that is always challenged to make sure...
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Analyst/Coordinator
When we went to the new upgrade, we had a challenge because of the firewalls that we install here,...
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Analyst/Coordinator
My strategic outcomes manager is always trying to find better things. That person has gotten me...
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Analyst/Coordinator
The solution is pretty easy. With the latest upgrade, the staff members don’t have to go into the...
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Analyst/Coordinator
The staff members want the ability to program three or four videos all at one time so that they...
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Director
I have dealt with TeleHealth Services for many years, and I feel we have had a working relationship...
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Director
TeleHealth Services is very good at working with our nurses. For example, the ICU is a very...
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Director
Some patients don’t understand the system. Some say it is easy to use, and some say it is not easy...
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Director
We love the system and the vendor. TeleHealth Services is really good at giving us extra value for...
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Director
The vendor has been very responsive. We have had very minimal calls with them because the product...
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