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TigrPX Patient Engagement & Education System Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
As far as I know, the TigrPX platform is part of our long-term plans because we have different areas...
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Manager
I would buy the product again if we could get the latest version, which is the internet-based...
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Manager
I was present for the go-live in the beginning. The go-live was very good. Any ongoing trainings...
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Manager
The ease of use for our users is a very important factor because our nurses aren't going to use a...
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Manager
Anytime that I have had to reach out to anybody at TeleHealth Services, I have had immediate...
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Analyst/Coordinator
The vendor has been emailing us about the different videos they have been supporting for COVID-19....
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Analyst/Coordinator
I am not sure whether the system is part of our long-term plans. There are a lot of things going on...
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Analyst/Coordinator
I have a very good working relationship with our liaison. That person is very good at following...
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Analyst/Coordinator
The vendor helps us refresh and personalize our videos. Our liaison helped us do a big project of...
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Analyst/Coordinator
We have seen an increase in patient usage. Our liaison really helped me develop something that...
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Analyst/Coordinator
The vendor’s ongoing support is always there. When we have problems with product functionality, the...
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Analyst/Coordinator
We could improve the worth of the product by making the videos more up to date. The vendor gave us a...
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Analyst/Coordinator
I am very likely to recommend the product. If someone asked me about the system, I would say that it...
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Analyst/Coordinator
Our staff members would love for the system to be able to play all the videos at once. Our liaison...
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Manager
TeleHealth Services provided us with access to a COVID-19 education video. Also, because the...
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Manager
The ongoing training is not as efficient as the implementation was. The vendor is lacking there. We...
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Manager
We don’t use the system to its fullest potential because of the version we have. We expected to have...
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Manager
Our project manager responds quickly regardless of whether the person can help us. The project...
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Manager
I would tell others that are interested in the system that it is efficient with patient education...
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Analyst/Coordinator
I can get a lot of data from the system, and I don’t use it to its fullest ability. But I do use the...
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Analyst/Coordinator
I like the idea that I can go onto my computer, look at the videos, and see what the actions are. If...
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Analyst/Coordinator
I have struggled with tangible outcomes. Our strategic manager tries really hard, and I would rate...
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Analyst/Coordinator
My strategic outcomes person gets the results. That person is just an email away. I haven’t seen any...
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Analyst/Coordinator
We have videos in the system that talk about COVID-19. We assigned those to the patients to watch...
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Analyst/Coordinator
I am the one that is in charge of the system, so I am the one that is always challenged to make sure...
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Analyst/Coordinator
When we went to the new upgrade, we had a challenge because of the firewalls that we install here,...
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Analyst/Coordinator
My strategic outcomes manager is always trying to find better things. That person has gotten me...
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Analyst/Coordinator
The solution is pretty easy. With the latest upgrade, the staff members don’t have to go into the...
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Analyst/Coordinator
The staff members want the ability to program three or four videos all at one time so that they...
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Director
I have dealt with TeleHealth Services for many years, and I feel we have had a working relationship...
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Director
TeleHealth Services is very good at working with our nurses. For example, the ICU is a very...
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Director
Some patients don’t understand the system. Some say it is easy to use, and some say it is not easy...
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Director
We love the system and the vendor. TeleHealth Services is really good at giving us extra value for...
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Director
The vendor has been very responsive. We have had very minimal calls with them because the product...
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Nurse
We are trying to migrate a sister facility and network onto TeleHealth TIGR Patient Education...
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Nurse
We don't have the most recent version of the software. This is partially because that version...
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Nurse
TeleHealth Services has a clinical outcomes manager who works directly with the end user to ensure...
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Director
There is a representative from the company who is incredibly supportive and agrees that the product...
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Director
Due to financial reasons, the solution is not updated. The solution was updated, but then it wasn't...
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Director
We are happy to have a phenomenal representative from the vendor. I can't say anything bad about the...
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Manager
We are reevaluating in the next 12 months but not because of what TeleHealth Services offers us. We...
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Manager
We haven’t updated our configuration to take advantage of what we should be taking advantage of....
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Manager
The system isn’t fully integrated with our EMR, but we are writing back documentation, and we don’t...
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Manager
Our problem with TeleHealth Services is that our nursing initiatives are never single threaded....
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Manager
The vendor offered us things during the pandemic. They offered us all sorts of content, but we...
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Director
We have the older TIGR system for when patients need to say things, such as the garbage is full, the...
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Director
I have been dealing with the vendor for many years. They are very responsive when there is an issue...
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Director
We had a unit that we vacated and turned into a COVID-19 treatment facility. The vendor overnighted...
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Director
The trainer was very good. That person came and taught the nurses on different shifts about how to...
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Director
We did an upgrade. It was very hard for the vendor to get into some of the rooms. The vendor had to...
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Director
On every report that I have run, the TIGR system has always come out on top. The good thing about...
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Director
The attendants don't have phones, but the manager does, so we can reach the manager. The individual...
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Manager
We aren't using the TIGR system for much right now. It is basically our TV system. We don't really...
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Manager
TeleHealth Services doesn't avoid charging for every little thing. We looked at expanding and doing...
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Manager
A couple of years ago, TeleHealth Services had a vendor account manager come out and try to work...
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Manager
There were simple things that we tried to work with TeleHealth Services on, and we couldn't find a...
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Nurse
Our enterprise system pretty much takes over everything. I really haven't done a good job of...
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Nurse
I receive great support from my TeleHealth Services representative. That person is helpful with my...
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Manager
TeleHealth Services supported us through COVID-19 because they had video solutions ready to go. We...
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Manager
I don't think the vendor nickel-and-dimes us. We pay a monthly fee, and I have been pleased with...
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Manager
One benefit of TeleHealth Services is the account manager assigned to us. The account manager calls...
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Manager
One downside of TeleHealth Services is that the vendor isn't easy to find. Cost is sometimes an...
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Manager
We probably haven't leaned into TeleHealth Services' system as much as we have leaned into other...
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Manager
The majority of the issues come from when we want to use some specific information or specific...
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Manager
The TeleHealth Services system will probably stick around, but it is more of a vestige of a time...
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Manager
TeleHealth Services definitely nickel-and-dimes. When it comes to their support, I have had...
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Manager
Everybody claims our readmission rates are going to drop because we put something like TeleHealth...
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Manager
In terms of overall product quality and upgrades, the vendor is kind of middle of the road. I don't...
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Analyst/Coordinator
I am hoping my satisfaction will go up a year from now because of the new content that the vendor is...
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Analyst/Coordinator
The vendor said they are getting new, updated videos for women’s health, and we should be seeing...
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Analyst/Coordinator
There are so many spelling errors in the closed captioning. We want videos that are more specific to...
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Analyst/Coordinator
There are different ways we can get on the system and have it play through the TV. I have been...
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Analyst/Coordinator
Our representative continuously checks in with me and is very willing to meet. I send our...
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Director
The system is hard to interface, and we haven't been able to connect so far. We haven't been able to...
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