Centricity Business (Hospital) (GE) Comments
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User Commentary

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Manager

Service and Support

Our revenue cycle system has switched names and hands many times over the years. That being said,...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I feel like we are nickel-and-dimed a bit. We are charged for regulatory things that should be included....

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The product gets the job done. It is flexible, and the vendor listens to users. The billing and A/R...

Mar 2020
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VP/Other Executive

Other Observations & Comments

For the most part, Virence Health keeps their promises, but they sometimes take a while to fix things....

Jan 2020
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VP/Other Executive

Implementation and Training

Virence Health didn’t really offer training. They gave us a manual, and we developed and provided...

Jan 2020
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VP/Other Executive

Interfacing and Integration

The thing that I don’t like about my current software setup is the fragmentation of having to go in...

Jan 2020
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VP/Other Executive

Other Observations & Comments

At times, I have had to get my sales manager involved and have had to bump issues to that person....

Jan 2020
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VP/Other Executive

Implementation and Training

Our rollout was a little disorganized in terms of the project timeline. I have observed that with...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Some people don’t have tools like Centricity Business, so I feel fortunate that we can afford it in...

Jan 2020
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CIO

Functionality and Upgrades

Centricity Business is absolutely a workhorse. It is very stable. We do a lot of managed care here,...

Dec 2019
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CIO

Functionality and Upgrades

Centricity Business is not part of our long-term plans. Virence Health is a good company, but it is...

Dec 2019
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CIO

ROI / Cost (care and feeding)

Virence Health charges us for a lot when I don't think that they should.

Dec 2019
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Director

Interfacing and Integration

We are going to be moving to a unified system within a couple of years. We will be moving away from...

Oct 2019
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Director

Technology

GE does really well with developing new technology to meet our needs.

Oct 2019
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Director

Relationship

I have not had contact with the executives for some time. I haven't had to. I know some of the...

Oct 2019
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Director

Other Observations & Comments

If people are looking for a standalone system, I like our system. But if people are trying to go to...

Oct 2019
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Director

Implementation and Training

GE has been great with training. I have no complaints. We have never had a problem with GE's...

Oct 2019
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Analyst/Coordinator

Implementation and Training

Implementing Centricity Business was painful and hard, but I think the process would have been that...

Oct 2019
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Analyst/Coordinator

Implementation and Training

Virence Health was on-site quite frequently, and they were readily available to us. They could...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Some people have had a hard time with the transition to Centricity Business because they were used...

Oct 2019
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Analyst/Coordinator

Relationship

Virence Health has always been really good about delivering what they say they are going to,...

Oct 2019
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Analyst/Coordinator

Relationship

Virence Health keeps their promises, but sometimes, the time frames are elongated. I think that the...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We had people who had been using Centricity Business for professional billing and who took on...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We run into issues with Centricity Business sometimes, and we have to get a bit of custom work done....

Oct 2019
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Analyst/Coordinator

Relationship

It seems like the Virence Health team looks ahead when they see things, and they address any issues....

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Centricity Business is very expensive, but I think the system isn't more cost prohibitive than other...

Oct 2019
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Director

Other Observations & Comments

It sounds like the company put a spin on the buyout from GE to Virence Health and then Virence...

Jul 2019
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Manager

Other Observations & Comments

Since the acquisition, GE has communicated a road map with our information systems team but not down...

Jul 2019
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Manager

Other Observations & Comments

If I could tell GE anything, I would tell them to find a solution and stay with it so that they can...

Jul 2019
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Manager

Functionality and Upgrades

I love how the vendor keeps things within the context of the platform instead of saying a solution...

Jul 2019
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Manager

Relationship

Virence Health maintains the status quo as far as communication goes. We have a weekly call with one...

Jul 2019
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Manager

Service and Support

Nobody is perfect, including Virence Health. There aren't any vendors who can completely keep up...

Jul 2019
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Director

Relationship

I am a die-hard fan of GE, Virence Health, and IDX. When an organization chooses to move away from...

May 2019
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Director

Relationship

GE has kept their promises, especially over the past few years as they have been going through a...

May 2019
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Director

Future Outlook

I am encouraged by the change to Virence Health because the company was becoming stagnant under the...

May 2019
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Director

Sales and Contracting

I am not opposed to the things that I have been charged for in regard to Centricity Business. I feel...

May 2019
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Director

Future Outlook

The vendor is very focused on making the product more usable. Their focus is mainly on automation...

May 2019
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Director

Other Observations & Comments

With a larger market, Virence Health should be evaluating all of their business units and teams and...

May 2019
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Director

Interfacing and Integration

Virence Health needs to come up with a better approach to integrating with software for payer...

May 2019
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Director

Functionality and Upgrades

In order to run the eligibility check, GE's eligibility solution requires patients to be registered...

May 2019
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Director

Functionality and Upgrades

Nothing has really changed over the last year. There is at least one upgrade that we have chosen not...

Oct 2018
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Director

Other Observations & Comments

Thus far, nothing has changed because of the acquisition. The vendor is still supporting us. We...

Oct 2018
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Director

Other Observations & Comments

One of GE's greatest strengths has always been flexibility. The customers are allowed to make the...

Oct 2018
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Director

Service and Support

For the most part, GE has always listened to their customers and tried to figure out solutions. The...

Oct 2018
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Director

Lessons Learned

If another hospital were looking at GE, I would tell them that GE wouldn't be the right vendor...

Oct 2018
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Director

Other Observations & Comments

We use Centricity Business for our eligibility verification. We are interested to see what happens...

Oct 2018
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Manager

Future Outlook

We are finally replacing Centricity Business. We have patched the system so much that it has become...

Oct 2018
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Manager

Functionality and Upgrades

The support for Centricity Business is really good, but I have a big pain point with GE not...

Sep 2018
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Manager

Functionality and Upgrades

GE could do many things to enhance the current and future functionality of the system. We had to...

Sep 2018
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Manager

Functionality and Upgrades

The hospital product is a bit newer to us. It does not have as big of a customer basis so far;...

Sep 2018
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Manager

Technology

The design of Centricity Business feels a little old. GE's products across the board have an older...

Sep 2018
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Manager

Service and Support

The same people who support our hospital product support the ambulatory side as well. GE has...

Sep 2018
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Manager

Functionality and Upgrades

The feature sets have gotten smaller in terms of what is rolled out.

Dec 2017
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Manager

Service and Support

GE Healthcare works really hard to fix any problems in the upgrades before we push anything live....

Dec 2017
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Manager

Service and Support

It helps that we have a great relationship with the GE team that we work with. Whenever we need...

Dec 2017
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Manager

ROI / Cost (care and feeding)

If it takes GE under three hours to customize something, that work is free of charge. GE bills us...

Dec 2017
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Manager

Service and Support

I feel that we have a true partnership with GE; they value our feedback, and the people we work with...

Dec 2017
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Manager

Other Observations & Comments

In the last few upgrades, such as the bundle for care management, there have been new features that...

Dec 2017
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Manager

Implementation and Training

In terms of education, training, and support, there is documentation and a great community website...

Dec 2017
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Manager

Service and Support

As a very long-term GE client, we have built up a relationship with the vendor that works for us. We...

Dec 2017
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Manager

Other Observations & Comments

I know a number of us are a little nervous about GE's announcement that GE is looking to sell. We...

Dec 2017
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