Centricity EMR (GE) Comments

 

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Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

The patient engagement tools, including the patient portal, are lacking. The vendor has farmed out...

Aug 2020
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VP/Other Executive

Other Observations & Comments

Whether the product is part of our long-term plans depends on what athena does with the product. We...

Aug 2020
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VP/Other Executive

Technology

Years ago, the vendor's cloud strategy called Project Northstar was announced, and that project just...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We can self-upgrade the vendor's products, but it is never as easy as they say it is to do so. We...

Aug 2020
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VP/Other Executive

Service and Support

The vendor's training is minimized. They record videos. Once we experience any sort of unique...

Aug 2020
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VP/Other Executive

Interfacing and Integration

The vendor sometimes says that the product does things that it can't actually do. The vendor works...

Aug 2020
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VP/Other Executive

Technology

I want to see the product do more automation around specific workflows. The ability to customize the...

Aug 2020
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VP/Other Executive

Relationship

The vendor's executive involvement has gotten better since athena purchased them, but that depends...

Aug 2020
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VP/Other Executive

Service and Support

A downside to the company's acquisition is that we no longer have access to the Centricity...

Aug 2020
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VP/Other Executive

Lessons Learned

My advice to others is that the product is a good EMR for an organization that has an in-house IT...

Aug 2020
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Analyst/Coordinator

Technology

The vendor is difficult to work with. There are outages in the system all the time, and the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I have worked at my health system for several years, and I still really don't know how to use...

Apr 2020
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Analyst/Coordinator

Future Outlook

If Centricity EMR were meeting our needs, we wouldn't be laying down millions of dollars for a new...

Apr 2020
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CEO/President

Other Observations & Comments

The vendor is working on their road map and moving forward as they figure out how to integrate with...

Dec 2019
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CEO/President

Other Observations & Comments

The vendor is not proactive at all. They did just change their leadership team. Since the change,...

Dec 2019
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CEO/President

Functionality and Upgrades

The system is very customizable. We built a lot of what we needed separate from the vendor. Our...

Dec 2019
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CEO/President

Future Outlook

The vendor has not given us a concrete plan as far as the future goes. The overall idea is that...

Dec 2019
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CEO/President

Other Observations & Comments

I wouldn’t say that the vendor keeps promises 100% of the time; sometimes that takes a little work...

Dec 2019
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CEO/President

Functionality and Upgrades

The solution has a steep learning curve and is pretty difficult to catch on to.

Dec 2019
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CEO/President

Technology

The vendor has been fairly stagnant for a while in terms of new technology. Their technology is a...

Dec 2019
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CIO

ROI / Cost (care and feeding)

I know how important it is to have an enterprise solution for both the acute and ambulatory areas....

Nov 2019
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CIO

Relationship

Virence Health doesn’t make a lot of promises. I am probably more removed from that aspect. There...

Nov 2019
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CIO

ROI / Cost (care and feeding)

We get charged a lot. The vendor does nickel-and-dime us. They are starting to settle in. I think we...

Nov 2019
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CIO

Relationship

GE became Virence Health, and then Virence Health became athenahealth. The leadership is still from...

Nov 2019
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CIO

Functionality and Upgrades

When the vendor separated from GE, one of the goals was to have more ready access to development...

Nov 2019
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CIO

Relationship

I try not to bug the people with the vendor, and for the most part, I haven't. In my role, I...

Nov 2019
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Director

Functionality and Upgrades

The product streamlines all of our charts so that we are paperless. We have customized the system a...

Oct 2019
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CEO/President

Technology

Because we are contracted with GE through a third-party vendor, it is challenging to say whether GE...

Oct 2019
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CEO/President

Future Outlook

Virence Health is not part of our long-term plan because our organization will be adopting another system....

Oct 2019
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Director

Service and Support

The vendor keeps their promises. They are always super helpful with everything that I need or when I...

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

We are actively looking for another system to replace Centricity EMR. The standalone products from...

Sep 2019
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Analyst/Coordinator

Interfacing and Integration

There are certain things within Centricity EMR that are broken, and that causes extra work on the...

Sep 2019
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Analyst/Coordinator

Technology

One thing that is really frustrating about Centricity EMR is the fact that the language in a lot of...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

The biggest problems with Centricity EMR boil down to integration, but the system's ease of use is...

Sep 2019
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Analyst/Coordinator

Other Observations & Comments

Virence Health has done a better job of helping us with Centricity EMR lately, but they still don’t...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

It is tough to say how satisfied I am with Centricity EMR because I am trying to separate how I feel...

Sep 2019
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Manager

Other Observations & Comments

I was never a huge fan of Centricity. I am hoping that we will have a better relationship and more...

Jun 2019
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Manager

ROI / Cost (care and feeding)

Centricity did nickel-and-dime us. I hope Virence Health will be better and cost less money.

Jun 2019
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CMIO

Future Outlook

We are currently using Centricity EMR but will be transitioning to another EMR. GE Healthcare...

Jun 2019
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Manager

Future Outlook

We are hoping that our satisfaction with Virence Health goes up, and we are hopeful for the changes...

Jun 2019
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Manager

Functionality and Upgrades

We have a hard time with medication refills and the patient portal. Patients can see lab results in...

Jun 2019
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Manager

Functionality and Upgrades

There are definitely many things that could be improved in Centricity EMR, and I don’t know whether...

Jun 2019
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Manager

Implementation and Training

We don't use Virence Health's people for upgrades because their communication is terrible. We have...

Jun 2019
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Manager

Interfacing and Integration

Centricity EMR has some integration, but the system generally doesn’t talk well with other products....

Jun 2019
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Manager

Functionality and Upgrades

Virence Health has had a lot of issues with their support in the past, but they have been getting...

Jun 2019
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Manager

Functionality and Upgrades

We had a really rough upgrade because Virence Health changed the way they exchanged a lot of data,...

May 2019
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Manager

Relationship

GE has been making a lot of changes recently since they were acquired by Virence Health. The vendor...

May 2019
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Director

ROI / Cost (care and feeding)

Virence Health charges for everything no matter what. We feel that some charges should come under...

May 2019
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Director

Technology

This system is not web based. The company bought a number of third-party systems that run on...

May 2019
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Director

Functionality and Upgrades

Virence Health has not kept the software state of the art. The releases we get have bugs and errors,...

May 2019
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CEO/President

Interfacing and Integration

It is very hard to get products to integrate with Centricity EMR to the point that we have had to...

May 2019
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CEO/President

Functionality and Upgrades

Once we got used to Centricity EMR, we could use it, but the system wasn't as intuitive as most...

May 2019
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CEO/President

Functionality and Upgrades

The last time that the vendor rolled out a new version of the product to us, our whole system froze,...

May 2019
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CEO/President

Relationship

GE promised us from day one to be proactive in their monitoring and to give us a heads up when...

May 2019
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CEO/President

Functionality and Upgrades

The vendor told us that they were going to do a huge upgrade to the whole system and revamp it to be...

May 2019
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CEO/President

Relationship

I wouldn't buy Centricity EMR again. That is because everything has been up in the air since the...

May 2019
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CEO/President

Relationship

We have had to chase Virence Health several times to get our dimes back and to get our service...

May 2019
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CEO/President

Other Observations & Comments

I haven't closely followed everything with athenahealth and Virence Health. Virence Health is the...

Apr 2019
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CEO/President

Functionality and Upgrades

I am inclined to buy Centricity EMR again, but I haven't recently investigated what is out there....

Apr 2019
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CEO/President

Implementation and Training

I find Centricity EMR to be pretty easy. We do all of our own training in-house. I have used the...

Apr 2019
 Helpful

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CEO/President

Interfacing and Integration

The integration between the PM side and the EMR isn't as smooth as it should be. The vendor has...

Apr 2019
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CEO/President

Other Observations & Comments

Our corporate people haven't been in a rush to do upgrades to Centricity EMR. In the last upgrade we...

Apr 2019
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CEO/President

Other Observations & Comments

Our particular setting is very challenging and complex. We contracted with a third-party vendor to...

Apr 2019
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CEO/President

Service and Support

We support ourselves internally, so I don't know much about the support from Virence Health. I would...

Apr 2019
 Helpful

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CEO/President

Future Outlook

We have a lot of things on hold because we are figuring out some things internally. Once we get...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

I definitely made friends with the Centricity EMR vendor, and I like the system's reporting ability....

Apr 2019
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Analyst/Coordinator

Relationship

In terms of the client-manager relationship, something got lost as the company became bigger. When...

Apr 2019
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COO

Functionality and Upgrades

The EMR must be from the Stone Age because ePrescribing still isn't possible. I hate the product....

Apr 2019
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COO

Other Observations & Comments

Virence Health is pretty average. Nothing about them makes them stand out.

Apr 2019
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COO

Technology

The platform really hasn't been updated in a long time. The product itself is years behind other...

Apr 2019
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COO

Service and Support

Centricity EMR doesn't support small practices. GE Healthcare was always trying to come up with...

Apr 2019
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COO

Other Observations & Comments

The good side of the EMR is our reporting function. The system doesn't have a data warehouse, so we...

Apr 2019
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COO

Future Outlook

The vendor has shared their plan of how they are going to modernize and fix the product a little...

Apr 2019
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Manager

Technology

We went through all the iterations for meaningful use with Centricity EMR. There were growing pains,...

Apr 2019
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Manager

Functionality and Upgrades

The last upgrade that we did introduced multiple issues. We have had issues with single-factor...

Apr 2019
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Manager

Functionality and Upgrades

When we did an upgrade for Centricity EMR, our system initially crashed. Fixing the situation took...

Apr 2019
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Manager

Functionality and Upgrades

GE had a hotfix for some of the issues we were having, but they later withdrew the hotfix to make...

Apr 2019
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Manager

Service and Support

The vendor is having their internal staff leave. I have had a lot of relationships with the internal...

Apr 2019
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Manager

Implementation and Training

There is no such thing as ongoing training for Centricity EMR. We tried to buy training. What the...

Apr 2019
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Manager

Functionality and Upgrades

One of the nice things about Centricity EMR is that it is customizable. We have customized the forms...

Apr 2019
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Manager

Implementation and Training

When the vendor delivers new technology, they don't even know how it works. For example, they kind...

Apr 2019
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Manager

Relationship

The vendor executives are involved, but I don't have a high opinion of them. The vendor typically...

Apr 2019
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Manager

ROI / Cost (care and feeding)

Right now, all the vendor is trying to do is keep up. They aren't driving technology at all, and...

Apr 2019
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Director

Other Observations & Comments

Ever since Virence Health merged with athena, I have really felt that maintaining two different EMRs...

Apr 2019
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Director

Service and Support

Getting support has been difficult during the Virence Health and athena merger. Virence Health still...

Apr 2019
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Director

Lessons Learned

Virence Health needs to understand the level of competence they have. The PM part of the system is...

Apr 2019