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Simple Health Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Service and Support
Simple Health is part of our long-term plans. VSee has been really great about supporting us...
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CEO/President
Functionality and Upgrades
I would give VSee a low score for scaling technology. They had issues with that. They were...
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Physician
ROI / Cost (care and feeding)
I don’t know the billing details, but I haven’t heard any complaints regarding the vendor charging...
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Physician
Functionality and Upgrades
The system is pretty easy to use. But there are limited interruptions. Sometimes, we have used other...
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Director
Functionality and Upgrades
The connection with VSee is a little spotty. I have two platforms that I use because the VSee...
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Director
Functionality and Upgrades
When the product works, it is wonderful. I really love some aspects of the product, like the ability...
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Director
Functionality and Upgrades
I am really appreciative of the security measures the vendor takes. I feel confident that my calls...
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Director
Win/Loss - Why they were selected (by current clients)
I looked at a number of other vendors and decided that VSee was the right one. A few years ago, I...
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Director
Functionality and Upgrades
I have reached out to the vendor about the loss of sound. Clients can't hear me even though I can...
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Director
Functionality and Upgrades
The invite process is difficult. When I send invites to clients and they can't find them because the...
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Director
Future Outlook
If the vendor changed a few things, I could see myself being more satisfied with the product. I...
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CMIO
Implementation and Training
Because VSee has a more robust platform, it is more complicated to use than some other solutions....
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CMIO
Implementation and Training
I was impressed with how quickly VSee was able to get us up and running on their solution. We were...
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CMIO
Service and Support
VSee has been willing to work with us to make some customizations, which I have appreciated. So the...
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CMIO
Functionality and Upgrades
I would like to see better integration with our EMR and on the device side. VSee is working on that,...
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Physician
Service and Support
The vendor hasn't changed anything. They haven't made their technology better for me in a year. It...
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Physician
Functionality and Upgrades
What I like about the product is that it enables me to see and hear my patients, and patients can...
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Director
Service and Support
During the first couple of weeks of COVID-19, things with VSee were probably as good as could be...
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Director
Technology
We haven't made any plans to move away from VSee. Nobody else has the same kind of workflow as we...
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Director
Functionality and Upgrades
We don't use all of the product's features. There are a lot of things that the platform can do...
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Director
Relationship
Taking into account our use of the system now, VSee has absolutely been a great partner to work with...
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Director
Interfacing and Integration
When we tried integration with Simple Health to streamline the onboarding process, the system didn’t...
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Director
Other Observations & Comments
Simple Health functions very similarly to WhatsApp. That makes sense from a security standpoint. And...
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Director
Functionality and Upgrades
We are using Simple Health in a very limited way, and we haven’t needed anything more than what VSee...
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CEO/President
Functionality and Upgrades
I have a consultation group, and I really struggled getting on. The user-friendliness is not good....
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CEO/President
ROI / Cost (care and feeding)
VSee has been very fair with the pricing. When I signed up, less than 1% of our visits were...
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CEO/President
Future Outlook
Simple Health was glitchy starting out, but it has gotten much better. I plan to use Simple Health...
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Director
Service and Support
The support is where I have had the most problems. Whenever I have issues, I send the support people...
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Director
Technology
I understand that everything changed with VSee overnight, and that was overwhelming. That being...
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Director
Functionality and Upgrades
I really like how simple the technology is to use. It is very intuitive. We went from not having any...
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CIO
Interfacing and Integration
Simple Health doesn't meet all of our needs when it comes to integration. The system is not really...
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CIO
Lessons Learned
The system froze up a little due to the high demand when everyone jumped on telehealth. I don’t...
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CIO
Implementation and Training
We did all our own training. When I first started, VSee worked with me individually, but since our...
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CIO
Functionality and Upgrades
For the most part, the system is super easy for patients. They download an app and get a room code....
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Manager
Service and Support
VSee isn't always able to solve my problems, but they are very good with communication.
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Physician
Technology
The connection has not been very good, and I wish there were a better connection. There has seemed...
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Physician
Functionality and Upgrades
Patients are often having a hard time with the product in figuring it out and getting online. I am...
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CEO/President
Functionality and Upgrades
We were mostly looking for the ease of getting patients connected even when they are out of the...
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CEO/President
Technology
The program has never really failed. The vendor is keeping up with updates and things like that. The...
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CEO/President
Other Observations & Comments
There wasn’t a lot of training, not that there needs to be, but I don’t even remember what the...
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CEO/President
Functionality and Upgrades
The difficulty that we have is that we have a lot of technology-averse patients, and some of them...
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CEO/President
Service and Support
We would like an account manager who actually checks in with us. I don't know who to ask for help at...
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Physician
Functionality and Upgrades
I am glad that I had already been using the product for a couple of years when COVID-19 happened and...
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Physician
Functionality and Upgrades
The best measurable outcome I can think of would be to have a successful session with my patient. I...
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Physician
Service and Support
I have seen VSee making improvements since I have started with them. If they continue on that path...
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Manager
ROI / Cost (care and feeding)
Nothing with the system has affected my income. I would give VSee the top rating in terms of...
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Manager
Technology
The only issue is the connectivity with the solution. There were some hiccups at first. People...
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Manager
Functionality and Upgrades
I was considering going with another vendor, but VSee is much more affordable. But they were in my...
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Physician
Service and Support
The support VSee has given us during COVID-19 has been good; I haven't had any issues with it. VSee...
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Physician
Functionality and Upgrades
I tried and experimented with some other telehealth platforms besides the VSee platform to see what...
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Physician
Functionality and Upgrades
The patient sign-on process is pretty cumbersome. I have counted the number of screens and clicks...
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Physician
Functionality and Upgrades
Some patients are confused about the registration process. I have had to explain to my patients the...
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Physician
Functionality and Upgrades
The product works as promoted. There are a few technical glitches every now and then. The audio...
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Physician
Functionality and Upgrades
I have an issue with the payment features. Right now, the product is only allowing Stripe, and in my...
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Physician
Other Observations & Comments
There is new technology that is trying to address my needs, and that is the vendor's upper-tier...
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Physician
Service and Support
The service from VSee is excellent. I haven't interacted with anyone outside of the support people....
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Manager
Functionality and Upgrades
We were using VSee's system before COVID-19, so it was already established, but VSee has supported...
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Manager
Future Outlook
If the decision were mine, I would purchase the VSee system again, partially because I am familiar...
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Manager
Technology
VSee offers the option to download Simple Health as an app. People can use it on their tablets and...
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CEO/President
ROI / Cost (care and feeding)
We have been very satisfied with VSee. Overall, they have a very good product, especially for those...
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CEO/President
Service and Support
VSee has supported us through the pandemic, and they have been very supportive and helpful.
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CEO/President
Lessons Learned
I don’t want to blame or penalize VSee, but there is a cost associated with integration. We didn't...
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CEO/President
Functionality and Upgrades
The VSee product is great, and patients have been very happy from our point of view. There have been...
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CEO/President
Functionality and Upgrades
VSee customized their system to be the way we wanted it. Simple Health didn't have the ability to...
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CEO/President
Service and Support
I haven't had any executive involvement with VSee. We have a dedicated contact and some engineers...
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CEO/President
Lessons Learned
People ask me about VSee, and I always tell them to go with VSee. I tell people not to go with other...
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Manager
Service and Support
When I have had issues, I have been able to reach the vendor's phone support but only by first going...
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Manager
Lessons Learned
The application works well for those with smartphones, but the system isn't very intuitive on...
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Manager
ROI / Cost (care and feeding)
Simple Health is very expensive. The primary reason we use the product is for video, but we have to...
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Manager
Technology
At times, we have bandwidth issues and system downtimes that affect the end-user experience.
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Manager
Sales and Contracting
A strength of VSee is the email response time of the sales and billing teams. When needed, I am able...
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Manager
Functionality and Upgrades
One real advantage of Simple Health is that we have the same link for all appointments. We don't...
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Manager
Functionality and Upgrades
One disadvantage of Simple Health is that we don't have the ability to add someone else to a visit....
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