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User Commentary

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Physician

ROI / Cost (care and feeding)

I don’t know the billing details, but I haven’t heard any complaints regarding the vendor charging...

Sep 2020
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Physician

Functionality and Upgrades

The system is pretty easy to use. But there are limited interruptions. Sometimes, we have used other...

Sep 2020
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Director

Functionality and Upgrades

The connection with VSee is a little spotty. I have two platforms that I use because the VSee...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

When the product works, it is wonderful. I really love some aspects of the product, like the ability...

Sep 2020
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Director

Functionality and Upgrades

I am really appreciative of the security measures the vendor takes. I feel confident that my calls...

Sep 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

I looked at a number of other vendors and decided that VSee was the right one. A few years ago, I...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I have reached out to the vendor about the loss of sound. Clients can't hear me even though I can...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The invite process is difficult. When I send invites to clients and they can't find them because the...

Sep 2020
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Director

Future Outlook

If the vendor changed a few things, I could see myself being more satisfied with the product. I...

Sep 2020
 Helpful

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CMIO

Implementation and Training

Because VSee has a more robust platform, it is more complicated to use than some other solutions....

Sep 2020
 Helpful

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CMIO

Implementation and Training

I was impressed with how quickly VSee was able to get us up and running on their solution. We were...

Sep 2020
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CMIO

Service and Support

VSee has been willing to work with us to make some customizations, which I have appreciated. So the...

Sep 2020
 Helpful

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CMIO

Functionality and Upgrades

I would like to see better integration with our EMR and on the device side. VSee is working on that,...

Sep 2020
 Helpful

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Physician

Service and Support

The vendor hasn't changed anything. They haven't made their technology better for me in a year. It...

Sep 2020
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Physician

Functionality and Upgrades

What I like about the product is that it enables me to see and hear my patients, and patients can...

Sep 2020
 Helpful

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Director

Service and Support

During the first couple of weeks of COVID-19, things with VSee were probably as good as could be...

Sep 2020
 Helpful

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Director

Technology

We haven't made any plans to move away from VSee. Nobody else has the same kind of workflow as we...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We don't use all of the product's features. There are a lot of things that the platform can do...

Sep 2020
 Helpful

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Director

Relationship

Taking into account our use of the system now, VSee has absolutely been a great partner to work with...

Sep 2020
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Director

Interfacing and Integration

When we tried integration with Simple Health to streamline the onboarding process, the system didn’t...

Sep 2020
 Helpful

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Director

Other Observations & Comments

Simple Health functions very similarly to WhatsApp. That makes sense from a security standpoint. And...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We are using Simple Health in a very limited way, and we haven’t needed anything more than what VSee...

Sep 2020
 Helpful

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CEO/President

Functionality and Upgrades

I have a consultation group, and I really struggled getting on. The user-friendliness is not good....

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

VSee has been very fair with the pricing. When I signed up, less than 1% of our visits were...

Aug 2020
 Helpful

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CEO/President

Future Outlook

Simple Health was glitchy starting out, but it has gotten much better. I plan to use Simple Health...

Aug 2020
 Helpful

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Director

Service and Support

The support is where I have had the most problems. Whenever I have issues, I send the support people...

Aug 2020
 Helpful

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Director

Technology

I understand that everything changed with VSee overnight, and that was overwhelming. That being...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I really like how simple the technology is to use. It is very intuitive. We went from not having any...

Aug 2020
 Helpful

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CIO

Interfacing and Integration

Simple Health doesn't meet all of our needs when it comes to integration. The system is not really...

Aug 2020
 Helpful

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CIO

Lessons Learned

The system froze up a little due to the high demand when everyone jumped on telehealth. I don’t...

Aug 2020
 Helpful

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CIO

Implementation and Training

We did all our own training. When I first started, VSee worked with me individually, but since our...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

For the most part, the system is super easy for patients. They download an app and get a room code....

Aug 2020
 Helpful

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Manager

Service and Support

VSee isn't always able to solve my problems, but they are very good with communication.

Aug 2020
 Helpful

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Physician

Technology

The connection has not been very good, and I wish there were a better connection. There has seemed...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

Patients are often having a hard time with the product in figuring it out and getting online. I am...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

We were mostly looking for the ease of getting patients connected even when they are out of the...

Aug 2020
 Helpful

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CEO/President

Technology

The program has never really failed. The vendor is keeping up with updates and things like that. The...

Aug 2020
 Helpful

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CEO/President

Other Observations & Comments

There wasn’t a lot of training, not that there needs to be, but I don’t even remember what the...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

The difficulty that we have is that we have a lot of technology-averse patients, and some of them...

Aug 2020
 Helpful

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CEO/President

Service and Support

We would like an account manager who actually checks in with us. I don't know who to ask for help at...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I am glad that I had already been using the product for a couple of years when COVID-19 happened and...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

The best measurable outcome I can think of would be to have a successful session with my patient. I...

Aug 2020
 Helpful

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Physician

Service and Support

I have seen VSee making improvements since I have started with them. If they continue on that path...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Nothing with the system has affected my income. I would give VSee the top rating in terms of...

Aug 2020
 Helpful

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Manager

Technology

The only issue is the connectivity with the solution. There were some hiccups at first. People...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I was considering going with another vendor, but VSee is much more affordable. But they were in my...

Aug 2020
 Helpful

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Physician

Service and Support

The support VSee has given us during COVID-19 has been good; I haven't had any issues with it. VSee...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I tried and experimented with some other telehealth platforms besides the VSee platform to see what...

Aug 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The patient sign-on process is pretty cumbersome. I have counted the number of screens and clicks...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

Some patients are confused about the registration process. I have had to explain to my patients the...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

The product works as promoted. There are a few technical glitches every now and then. The audio...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I have an issue with the payment features. Right now, the product is only allowing Stripe, and in my...

Aug 2020
 Helpful

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Physician

Other Observations & Comments

There is new technology that is trying to address my needs, and that is the vendor's upper-tier...

Aug 2020
 Helpful

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Physician

Service and Support

The service from VSee is excellent. I haven't interacted with anyone outside of the support people....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We were using VSee's system before COVID-19, so it was already established, but VSee has supported...

Aug 2020
 Helpful

 or  to see details.

Manager

Future Outlook

If the decision were mine, I would purchase the VSee system again, partially because I am familiar...

Aug 2020
 Helpful

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Manager

Technology

VSee offers the option to download Simple Health as an app. People can use it on their tablets and...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We have been very satisfied with VSee. Overall, they have a very good product, especially for those...

Aug 2020
 Helpful

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CEO/President

Service and Support

VSee has supported us through the pandemic, and they have been very supportive and helpful.

Aug 2020
 Helpful

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CEO/President

Lessons Learned

I don’t want to blame or penalize VSee, but there is a cost associated with integration. We didn't...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The VSee product is great, and patients have been very happy from our point of view. There have been...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

VSee customized their system to be the way we wanted it. Simple Health didn't have the ability to...

Aug 2020
 Helpful

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CEO/President

Service and Support

I haven't had any executive involvement with VSee. We have a dedicated contact and some engineers...

Aug 2020
 Helpful

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CEO/President

Lessons Learned

People ask me about VSee, and I always tell them to go with VSee. I tell people not to go with other...

Aug 2020
 Helpful

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Manager

Service and Support

When I have had issues, I have been able to reach the vendor's phone support but only by first going...

Aug 2020
 Helpful

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Manager

Lessons Learned

The application works well for those with smartphones, but the system isn't very intuitive on...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Simple Health is very expensive. The primary reason we use the product is for video, but we have to...

Aug 2020
 Helpful

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Manager

Technology

At times, we have bandwidth issues and system downtimes that affect the end-user experience.

Aug 2020
 Helpful

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Manager

Sales and Contracting

A strength of VSee is the email response time of the sales and billing teams. When needed, I am able...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

One real advantage of Simple Health is that we have the same link for all appointments. We don't...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

One disadvantage of Simple Health is that we don't have the ability to add someone else to a visit....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Doctors can figure out the system pretty quickly, and my team can easily set up the system and...

Dec 2019
 Helpful

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Manager

Service and Support

VSee's online support could be more detailed, but when we reach out, they are always helpful. The...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We have worked with VSee for several years. Their system is easy to learn and start using...

Nov 2019
 Helpful

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Director

Technology

The integration with other products and platforms isn’t meeting our expectations. We have had...

Nov 2019
 Helpful

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Director

Future Outlook

Due to the service we provide, we need 99.9% reliability in terms of functionality, and with VSee’s...

Nov 2019
 Helpful

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CMIO

Functionality and Upgrades

VSee's system is very simple. It isn't new, but it does exactly what it is supposed to do. VSee is a...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

VSee doesn't nickel-and-dime us. We do pay an annual fee on an ongoing basis for access to the...

Jul 2019
 Helpful

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Manager

Interfacing and Integration

Simple Health is not an industry standard, and it doesn't integrate with our EMR. Those things, as...

Jul 2019
 Helpful

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Manager

Service and Support

VSee has kept their promises. When we ask for something, VSee does what we ask. When we need...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I usually find out about updates after they happen. In one instance, there was some sort of issue,...

Jul 2019
 Helpful

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Manager

Service and Support

The upgrades from VSee are done in reaction to issues. VSee is not proactive. Because the upgrades...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

VSee updated their URLs from dot-com to dot-me, and that threw off a bunch of people. I don't know...

Jul 2019
 Helpful

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Manager

F