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Simple Health
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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Featured  Report

Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
Understanding the Rapidly Evolving Landscape
May 2021
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User Commentary

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Manager

We really like the Simple Health platform. We use it twofold. My providers use it as a...

Oct 2021
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Manager

VSee is addressing our telehealth needs. We can connect 100% of the time with our patients for their...

Oct 2021
||
(0)
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 or  to see details.

Manager

I never had any issues with Simple Health being down for the day or anything like that. Our...

Oct 2021
||
(0)
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 or  to see details.

Manager

We have several contracts with other facilities here in the state, and they are the ones who found...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VSee does not charge for every little thing. They just have a pay-per-provider fee every month.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Simple Health is separate from our EMR. It can be used as an EMR, but that would only work for...

Sep 2021
||
(0)
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Manager

If the VSee designers got their grandparents or someone with low technical savviness to test the...

Sep 2021
||
(0)
 Thank you  Helpful

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Manager

VSee is extraordinarily responsive. It is generally easier to send an email, and within an hour or...

Sep 2021
||
(0)
 Thank you  Helpful

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Manager

We are just trying to see patients, and Simple Health does well with that. It is a very convenient...

Sep 2021
||
(0)
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Manager

It took a couple of weeks to get the system set up for everyone to use, but I really think that was...

Sep 2021
||
(0)
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Manager

We can't really group all our patients in just one mass because of our specialty and the...

Sep 2021
||
(0)
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Manager

It seems like physicians can't turn off some functions in Simple Health, and that ends up resulting...

Sep 2021
||
(0)
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Manager

I am the only one that uses the system administratively. The other administrative staff has the...

Sep 2021
||
(0)
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Manager

I do wish that Simple Health had a payment system that was integrated differently. There is a...

Sep 2021
||
(0)
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Director

Simple Health is efficient. It has the image quality and connection speed that we require, but it...

Sep 2021
||
(0)
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Director

We used the solution before the COVID-19 pandemic. Having one waiting room has made things a lot...

Sep 2021
||
(0)
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Physician

With Simple Health, I am able to be anywhere and connect with patients visually. That is wonderful....

Aug 2021
||
(0)
 Thank you  Helpful

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Physician

I am going to be looking for another service because it is so difficult to get some of my patients...

Aug 2021
||
(0)
 Thank you  Helpful

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Physician

I haven't really used the vendor's help as much as I should have. I did get their help once, and...

Aug 2021
||
(0)
 Thank you  Helpful

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Physician

It is definitely a struggle to get new patients onto the application. The process can be complicated...

Aug 2021
||
(0)
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Physician

There is one little glitch, and that is easily rectified. But every time I start my day, the first...

Aug 2021
||
(0)
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Manager

The platform is straightforward. I know the vendor has videos about how to use it, but they don't...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

VSee's system doesn't integrate. The functionality doesn't meet our needs, and that is why we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People were asking for a telehealth system, and we didn't have one. So we got Simple Health. People...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

Simple Health has a lot of maintenance issues at times. The administrative staff members are the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VSee has not made me a whole lot of promises. There is a lot of downtime, and we do not get a whole...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have a problem, VSee’s support people often tell us that they do not know what to do and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VSee nickel-and-dimes us. We have to pay quite a bit extra to be able to administer our own video...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are absolutely sticking with Simple Health. We have invested heavily in the product, and VSee...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Vsee doesn’t charge for every little thing; they only charge for big changes. Compared to other...

Jul 2021
||
(0)
 Thank you  Helpful

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CEO/President

We have increased our service area in a very significant way through the vendor’s telehealth...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Every once in a while, we have issues where the visual part is a little sticky. The vendor is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Things have been okay, and we are still using the product. It works. We get what the vendor says...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

A while ago, VSee didn't have the option for us to use an online portal so that patients didn't have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our most significant outcome is that we can reach people who may be too sick to come into the clinic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Simple Health is part of our long-term plans. VSee has been really great about supporting us...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would give VSee a low score for scaling technology. They had issues with that. They were...

Dec 2020
||
(0)
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