Simple Health
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Patients have difficulties accessing the visit or walking through the intake part of opening the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Going between the browser and the app on the bottom of the window is difficult. We use both the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Once people know how to use the actual website, it is really user friendly. It is really detailed,...

Apr 2022
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Analyst/Coordinator

Service and Support

I brought up an issue before, and our representative had some influence. We asked for a way to do...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We get to see some clients virtually through VSee's solution, and that is a positive. If we were to...

Apr 2022
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Analyst/Coordinator

Relationship

We have all struggled with the solution. Every provider who uses it has had issues with the audio...

Apr 2022
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Analyst/Coordinator

Service and Support

The only time we are aware of changes is when we log in. Nobody from the vendor contacts our...

Apr 2022
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Analyst/Coordinator

Implementation and Training

The solution could be a little more user friendly. We had some difficulty initially, but now that we...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

If someone is in a virtual call, they continually get a pinging signal if someone comes into the...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Simple Health is not integrated into anything we have. I would like it if Simple Health could be...

Apr 2022
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Manager

Service and Support

We were given some initial training on the system, but if we have a question or something isn't...

Mar 2022
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Manager

Implementation and Training

We have clients who struggle to learn how to set up Simple Health. We send them invites, but they...

Mar 2022
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Analyst/Coordinator

Implementation and Training

I am not sure that we got any training from the vendor, and I am not aware of any outside training.

Mar 2022
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Analyst/Coordinator

Service and Support

The system works very well. On my side, everything is working fine. Anytime we have problems, the...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am not sure how much we paid for the system, but what we paid was probably worth it. We see a lot...

Mar 2022
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CIO

Functionality and Upgrades

Simple Health's quality is really good. Overall, I am satisfied with the product.

Feb 2022
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CIO

Functionality and Upgrades

I have to send an email to VSee’s support to add users, so every time I want to give a new provider...

Feb 2022
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CIO

Future Outlook

We are transitioning away from Simple Health as it has become redundant. The majority of our...

Feb 2022
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CEO/President

Relationship

The vendor has actually been very good to work with. If I have a question or want to change...

Jan 2022
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CEO/President

Service and Support

There is one difficulty with the product that the vendor has been fixing. The product only works...

Jan 2022
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CEO/President

Relationship

During the COVID-19 pandemic, we were having difficulty with the vendor’s support. Tech support was...

Jan 2022
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Director

ROI / Cost (care and feeding)

We use Simple Health because it is a better program than the other product we are trying to utilize....

Dec 2021
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Director

Functionality and Upgrades

I like that Simple Health has good connectivity to our clients no matter how bad the clients' Wi-Fi...

Dec 2021
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Director

Functionality and Upgrades

Simple Health does everything we need it to do, and it is super simple to work. All I have to do...

Dec 2021
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Director

Service and Support

VSee could improve their support operation. It would be nice to add a live-help button to the...

Dec 2021
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CEO/President

Functionality and Upgrades

As a product, VSee was excellent. Users would download the app on their phones, and once they got...

Dec 2021
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CEO/President

Relationship

Some of our early challenges with VSee were around the fact that we were using it in a way the...

Dec 2021
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CEO/President

Implementation and Training

We survived the pandemic because we were able to put VSee in place quickly. We had zero experience...

Dec 2021
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CEO/President

Relationship

The vendor is very diligent in terms of wanting to improve the service and implement new changes. I...

Dec 2021
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CEO/President

Functionality and Upgrades

When we were first setting up VSee and being trained, we had issues with the time zones. The time...

Dec 2021
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