Simple Health Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:21:25 AM and Model.EvProductId = 185721

Commentary Summary

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User Commentary

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Physician

ROI / Cost (care and feeding)

I don’t know the billing details, but I haven’t heard any complaints regarding the vendor charging...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The system is pretty easy to use. But there are limited interruptions. Sometimes, we have used other...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The connection with VSee is a little spotty. I have two platforms that I use because the VSee...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

When the product works, it is wonderful. I really love some aspects of the product, like the ability...

Sep 2020
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Director

Functionality and Upgrades

I am really appreciative of the security measures the vendor takes. I feel confident that my calls...

Sep 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

I looked at a number of other vendors and decided that VSee was the right one. A few years ago, I...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I have reached out to the vendor about the loss of sound. Clients can't hear me even though I can...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The invite process is difficult. When I send invites to clients and they can't find them because the...

Sep 2020
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Director

Future Outlook

If the vendor changed a few things, I could see myself being more satisfied with the product. I...

Sep 2020
 Helpful

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CMIO

Implementation and Training

Because VSee has a more robust platform, it is more complicated to use than some other solutions....

Sep 2020
 Helpful

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CMIO

Implementation and Training

I was impressed with how quickly VSee was able to get us up and running on their solution. We were...

Sep 2020
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CMIO

Service and Support

VSee has been willing to work with us to make some customizations, which I have appreciated. So the...

Sep 2020
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CMIO

Functionality and Upgrades

I would like to see better integration with our EMR and on the device side. VSee is working on that,...

Sep 2020
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Physician

Service and Support

The vendor hasn't changed anything. They haven't made their technology better for me in a year. It...

Sep 2020
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Physician

Functionality and Upgrades

What I like about the product is that it enables me to see and hear my patients, and patients can...

Sep 2020
 Helpful

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Director

Service and Support

During the first couple of weeks of COVID-19, things with VSee were probably as good as could be...

Sep 2020
 Helpful

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Director

Technology

We haven't made any plans to move away from VSee. Nobody else has the same kind of workflow as we...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We don't use all of the product's features. There are a lot of things that the platform can do...

Sep 2020
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Director

Relationship

Taking into account our use of the system now, VSee has absolutely been a great partner to work with...

Sep 2020
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Director

Interfacing and Integration

When we tried integration with Simple Health to streamline the onboarding process, the system didn’t...

Sep 2020
 Helpful

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Director

Other Observations & Comments

Simple Health functions very similarly to WhatsApp. That makes sense from a security standpoint. And...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We are using Simple Health in a very limited way, and we haven’t needed anything more than what VSee...

Sep 2020
 Helpful

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CEO/President

Functionality and Upgrades

I have a consultation group, and I really struggled getting on. The user-friendliness is not good....

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

VSee has been very fair with the pricing. When I signed up, less than 1% of our visits were...

Aug 2020
 Helpful

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CEO/President

Future Outlook

Simple Health was glitchy starting out, but it has gotten much better. I plan to use Simple Health...

Aug 2020
 Helpful

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Director

Service and Support

The support is where I have had the most problems. Whenever I have issues, I send the support people...

Aug 2020
 Helpful

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Director

Technology

I understand that everything changed with VSee overnight, and that was overwhelming. That being...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I really like how simple the technology is to use. It is very intuitive. We went from not having any...

Aug 2020
 Helpful

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CIO

Interfacing and Integration

Simple Health doesn't meet all of our needs when it comes to integration. The system is not really...

Aug 2020
 Helpful

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CIO

Lessons Learned

The system froze up a little due to the high demand when everyone jumped on telehealth. I don’t...

Aug 2020
 Helpful

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CIO

Implementation and Training

We did all our own training. When I first started, VSee worked with me individually, but since our...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

For the most part, the system is super easy for patients. They download an app and get a room code....

Aug 2020
 Helpful

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Manager

Service and Support

VSee isn't always able to solve my problems, but they are very good with communication.

Aug 2020
 Helpful

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Physician

Technology

The connection has not been very good, and I wish there were a better connection. There has seemed...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

Patients are often having a hard time with the product in figuring it out and getting online. I am...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

We were mostly looking for the ease of getting patients connected even when they are out of the...

Aug 2020
 Helpful

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CEO/President

Technology

The program has never really failed. The vendor is keeping up with updates and things like that. The...

Aug 2020
 Helpful

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CEO/President

Other Observations & Comments

There wasn’t a lot of training, not that there needs to be, but I don’t even remember what the...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

The difficulty that we have is that we have a lot of technology-averse patients, and some of them...

Aug 2020
 Helpful

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CEO/President

Service and Support

We would like an account manager who actually checks in with us. I don't know who to ask for help at...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I am glad that I had already been using the product for a couple of years when COVID-19 happened and...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

The best measurable outcome I can think of would be to have a successful session with my patient. I...

Aug 2020
 Helpful

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Physician

Service and Support

I have seen VSee making improvements since I have started with them. If they continue on that path...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Nothing with the system has affected my income. I would give VSee the top rating in terms of...

Aug 2020
 Helpful

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Manager

Technology

The only issue is the connectivity with the solution. There were some hiccups at first. People...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I was considering going with another vendor, but VSee is much more affordable. But they were in my...

Aug 2020
 Helpful

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Physician

Service and Support

The support VSee has given us during COVID-19 has been good; I haven't had any issues with it. VSee...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I tried and experimented with some other telehealth platforms besides the VSee platform to see what...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

The patient sign-on process is pretty cumbersome. I have counted the number of screens and clicks...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

Some patients are confused about the registration process. I have had to explain to my patients the...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

The product works as promoted. There are a few technical glitches every now and then. The audio...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I have an issue with the payment features. Right now, the product is only allowing Stripe, and in my...

Aug 2020
 Helpful

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Physician

Other Observations & Comments

There is new technology that is trying to address my needs, and that is the vendor's upper-tier...

Aug 2020
 Helpful

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Physician

Service and Support

The service from VSee is excellent. I haven't interacted with anyone outside of the support people....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We were using VSee's system before COVID-19, so it was already established, but VSee has supported...

Aug 2020
 Helpful

 or  to see details.

Manager

Future Outlook

If the decision were mine, I would purchase the VSee system again, partially because I am familiar...

Aug 2020
 Helpful

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Manager

Technology

VSee offers the option to download Simple Health as an app. People can use it on their tablets and...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We have been very satisfied with VSee. Overall, they have a very good product, especially for those...

Aug 2020
 Helpful

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CEO/President

Service and Support

VSee has supported us through the pandemic, and they have been very supportive and helpful.

Aug 2020
 Helpful

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CEO/President

Lessons Learned

I don’t want to blame or penalize VSee, but there is a cost associated with integration. We didn't...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

The VSee product is great, and patients have been very happy from our point of view. There have been...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

VSee customized their system to be the way we wanted it. Simple Health didn't have the ability to...

Aug 2020
 Helpful

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CEO/President

Service and Support

I haven't had any executive involvement with VSee. We have a dedicated contact and some engineers...

Aug 2020
 Helpful

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CEO/President

Lessons Learned

People ask me about VSee, and I always tell them to go with VSee. I tell people not to go with other...

Aug 2020
 Helpful

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Manager

Service and Support

When I have had issues, I have been able to reach the vendor's phone support but only by first going...

Aug 2020
 Helpful

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Manager

Lessons Learned

The application works well for those with smartphones, but the system isn't very intuitive on...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Simple Health is very expensive. The primary reason we use the product is for video, but we have to...

Aug 2020
 Helpful

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Manager

Technology

At times, we have bandwidth issues and system downtimes that affect the end-user experience.

Aug 2020
 Helpful

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Manager

Sales and Contracting

A strength of VSee is the email response time of the sales and billing teams. When needed, I am able...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

One real advantage of Simple Health is that we have the same link for all appointments. We don't...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

One disadvantage of Simple Health is that we don't have the ability to add someone else to a visit....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Doctors can figure out the system pretty quickly, and my team can easily set up the system and...

Dec 2019
 Helpful

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Manager

Service and Support

VSee's online support could be more detailed, but when we reach out, they are always helpful. The...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We have worked with VSee for several years. Their system is easy to learn and start using...

Nov 2019
 Helpful

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Director

Technology

The integration with other products and platforms isn’t meeting our expectations. We have had...

Nov 2019
 Helpful

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Director

Future Outlook

Due to the service we provide, we need 99.9% reliability in terms of functionality, and with VSee’s...

Nov 2019
 Helpful

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CMIO

Functionality and Upgrades

VSee's system is very simple. It isn't new, but it does exactly what it is supposed to do. VSee is a...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

VSee doesn't nickel-and-dime us. We do pay an annual fee on an ongoing basis for access to the...

Jul 2019
 Helpful

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Manager

Interfacing and Integration

Simple Health is not an industry standard, and it doesn't integrate with our EMR. Those things, as...

Jul 2019
 Helpful

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Manager

Service and Support

VSee has kept their promises. When we ask for something, VSee does what we ask. When we need...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I usually find out about updates after they happen. In one instance, there was some sort of issue,...

Jul 2019
 Helpful

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Manager

Service and Support

The upgrades from VSee are done in reaction to issues. VSee is not proactive. Because the upgrades...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

VSee updated their URLs from dot-com to dot-me, and that threw off a bunch of people. I don't know...

Jul 2019
 Helpful

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Manager

F