Simple Health
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Patients have difficulties accessing the visit or walking through the intake part of opening the...

Apr 2022
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Analyst/Coordinator

Going between the browser and the app on the bottom of the window is difficult. We use both the...

Apr 2022
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Analyst/Coordinator

Once people know how to use the actual website, it is really user friendly. It is really detailed,...

Apr 2022
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Analyst/Coordinator

I brought up an issue before, and our representative had some influence. We asked for a way to do...

Apr 2022
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Analyst/Coordinator

We get to see some clients virtually through VSee's solution, and that is a positive. If we were to...

Apr 2022
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Analyst/Coordinator

We have all struggled with the solution. Every provider who uses it has had issues with the audio...

Apr 2022
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Analyst/Coordinator

The only time we are aware of changes is when we log in. Nobody from the vendor contacts our...

Apr 2022
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Analyst/Coordinator

The solution could be a little more user friendly. We had some difficulty initially, but now that we...

Apr 2022
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Analyst/Coordinator

If someone is in a virtual call, they continually get a pinging signal if someone comes into the...

Apr 2022
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Analyst/Coordinator

Simple Health is not integrated into anything we have. I would like it if Simple Health could be...

Apr 2022
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Manager

We were given some initial training on the system, but if we have a question or something isn't...

Mar 2022
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Manager

We have clients who struggle to learn how to set up Simple Health. We send them invites, but they...

Mar 2022
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Analyst/Coordinator

I am not sure that we got any training from the vendor, and I am not aware of any outside training.

Mar 2022
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Analyst/Coordinator

The system works very well. On my side, everything is working fine. Anytime we have problems, the...

Mar 2022
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Analyst/Coordinator

I am not sure how much we paid for the system, but what we paid was probably worth it. We see a lot...

Mar 2022
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CEO/President

I am planning to make telehealth a permanent part of my practice moving forward. I don't have...

Feb 2022
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CEO/President

I have never been charged by VSee for any miscellaneous things. The only thing I can remember being...

Feb 2022
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CEO/President

It would be really helpful if my patients didn't have the ability to call me at their scheduled...

Feb 2022
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CEO/President

Sometimes patients tell me that they forgot their password, and I always try to explain to them that...

Feb 2022
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CIO

Simple Health's quality is really good. Overall, I am satisfied with the product.

Feb 2022
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CIO

I have to send an email to VSee’s support to add users, so every time I want to give a new provider...

Feb 2022
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CIO

We are transitioning away from Simple Health as it has become redundant. The majority of our...

Feb 2022
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CEO/President

The vendor has actually been very good to work with. If I have a question or want to change...

Jan 2022
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CEO/President

There is one difficulty with the product that the vendor has been fixing. The product only works...

Jan 2022
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CEO/President

During the COVID-19 pandemic, we were having difficulty with the vendor’s support. Tech support was...

Jan 2022
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Director

We use Simple Health because it is a better program than the other product we are trying to utilize....

Dec 2021
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Director

I like that Simple Health has good connectivity to our clients no matter how bad the clients' Wi-Fi...

Dec 2021
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Director

Simple Health does everything we need it to do, and it is super simple to work. All I have to do...

Dec 2021
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Director

VSee could improve their support operation. It would be nice to add a live-help button to the...

Dec 2021
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CEO/President

As a product, VSee was excellent. Users would download the app on their phones, and once they got...

Dec 2021
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CEO/President

Some of our early challenges with VSee were around the fact that we were using it in a way the...

Dec 2021
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CEO/President

We survived the pandemic because we were able to put VSee in place quickly. We had zero experience...

Dec 2021
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CEO/President

The vendor is very diligent in terms of wanting to improve the service and implement new changes. I...

Dec 2021
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CEO/President

When we were first setting up VSee and being trained, we had issues with the time zones. The time...

Dec 2021
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Manager

We really like the Simple Health platform. We use it twofold. My providers use it as a...

Oct 2021
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Manager

VSee is addressing our telehealth needs. We can connect 100% of the time with our patients for their...

Oct 2021
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Manager

I never had any issues with Simple Health being down for the day or anything like that. Our...

Oct 2021
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Manager

We have several contracts with other facilities here in the state, and they are the ones who found...

Oct 2021
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Manager

VSee does not charge for every little thing. They just have a pay-per-provider fee every month.

Sep 2021
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Manager

Simple Health is separate from our EMR. It can be used as an EMR, but that would only work for...

Sep 2021
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Manager

If the VSee designers got their grandparents or someone with low technical savviness to test the...

Sep 2021
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Manager

VSee is extraordinarily responsive. It is generally easier to send an email, and within an hour or...

Sep 2021
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Manager

We are just trying to see patients, and Simple Health does well with that. It is a very convenient...

Sep 2021
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Manager

It took a couple of weeks to get the system set up for everyone to use, but I really think that was...

Sep 2021
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Manager

We can't really group all our patients in just one mass because of our specialty and the...

Sep 2021
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Manager

It seems like physicians can't turn off some functions in Simple Health, and that ends up resulting...

Sep 2021
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Manager

I am the only one that uses the system administratively. The other administrative staff has the...

Sep 2021
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Manager

I do wish that Simple Health had a payment system that was integrated differently. There is a...

Sep 2021
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Director

Simple Health is efficient. It has the image quality and connection speed that we require, but it...

Sep 2021
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Director

We used the solution before the COVID-19 pandemic. Having one waiting room has made things a lot...

Sep 2021
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Physician

With Simple Health, I am able to be anywhere and connect with patients visually. That is wonderful....

Aug 2021
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Physician

I am going to be looking for another service because it is so difficult to get some of my patients...

Aug 2021
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Physician

I haven't really used the vendor's help as much as I should have. I did get their help once, and...

Aug 2021
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Physician

It is definitely a struggle to get new patients onto the application. The process can be complicated...

Aug 2021
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Physician

There is one little glitch, and that is easily rectified. But every time I start my day, the first...

Aug 2021
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Manager

The platform is straightforward. I know the vendor has videos about how to use it, but they don't...

Jul 2021
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Manager

VSee's system doesn't integrate. The functionality doesn't meet our needs, and that is why we are...

Jul 2021
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Manager

People were asking for a telehealth system, and we didn't have one. So we got Simple Health. People...

Jul 2021
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Manager

Simple Health has a lot of maintenance issues at times. The administrative staff members are the...

Jul 2021
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Manager

VSee has not made me a whole lot of promises. There is a lot of downtime, and we do not get a whole...

Jul 2021
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Manager

When we have a problem, VSee’s support people often tell us that they do not know what to do and...

Jul 2021
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Manager

VSee nickel-and-dimes us. We have to pay quite a bit extra to be able to administer our own video...

Jul 2021
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CEO/President

We are absolutely sticking with Simple Health. We have invested heavily in the product, and VSee...

Jul 2021
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CEO/President

Vsee doesn’t charge for every little thing; they only charge for big changes. Compared to other...

Jul 2021
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CEO/President

We have increased our service area in a very significant way through the vendor’s telehealth...

Jul 2021
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CEO/President

Every once in a while, we have issues where the visual part is a little sticky. The vendor is...

Jul 2021
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CEO/President

Things have been okay, and we are still using the product. It works. We get what the vendor says...

Jul 2021
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CEO/President

A while ago, VSee didn't have the option for us to use an online portal so that patients didn't have...

Jul 2021
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CEO/President

Our most significant outcome is that we can reach people who may be too sick to come into the clinic...

Jul 2021
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