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Simple Health Comments
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KLAS Research & Sales Director - Schafer Jackson
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User Commentary

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Manager

The platform is straightforward. I know the vendor has videos about how to use it, but they don't...

Jul 2021
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Manager

VSee's system doesn't integrate. The functionality doesn't meet our needs, and that is why we are...

Jul 2021
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Manager

People were asking for a telehealth system, and we didn't have one. So we got Simple Health. People...

Jul 2021
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Manager

Simple Health has a lot of maintenance issues at times. The administrative staff members are the...

Jul 2021
||
(0)
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Manager

VSee has not made me a whole lot of promises. There is a lot of downtime, and we do not get a whole...

Jul 2021
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(0)
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Manager

When we have a problem, VSee’s support people often tell us that they do not know what to do and...

Jul 2021
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(0)
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Manager

VSee nickel-and-dimes us. We have to pay quite a bit extra to be able to administer our own video...

Jul 2021
||
(0)
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CEO/President

We are absolutely sticking with Simple Health. We have invested heavily in the product, and VSee...

Jul 2021
||
(0)
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CEO/President

Vsee doesn’t charge for every little thing; they only charge for big changes. Compared to other...

Jul 2021
||
(0)
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CEO/President

We have increased our service area in a very significant way through the vendor’s telehealth...

Jul 2021
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(0)
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CEO/President

Every once in a while, we have issues where the visual part is a little sticky. The vendor is...

Jul 2021
||
(0)
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CEO/President

Things have been okay, and we are still using the product. It works. We get what the vendor says...

Jul 2021
||
(0)
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CEO/President

A while ago, VSee didn't have the option for us to use an online portal so that patients didn't have...

Jul 2021
||
(0)
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CEO/President

Our most significant outcome is that we can reach people who may be too sick to come into the clinic...

Jul 2021
||
(0)
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CEO/President

Simple Health is part of our long-term plans. VSee has been really great about supporting us...

Dec 2020
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(0)
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CEO/President

I would give VSee a low score for scaling technology. They had issues with that. They were...

Dec 2020
||
(0)
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Physician

I don’t know the billing details, but I haven’t heard any complaints regarding the vendor charging...

Sep 2020
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(0)
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Physician

The system is pretty easy to use. But there are limited interruptions. Sometimes, we have used other...

Sep 2020
||
(0)
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Director

The connection with VSee is a little spotty. I have two platforms that I use because the VSee...

Sep 2020
||
(0)
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Director

When the product works, it is wonderful. I really love some aspects of the product, like the ability...

Sep 2020
||
(0)
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Director

I am really appreciative of the security measures the vendor takes. I feel confident that my calls...

Sep 2020
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(0)
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Director

I looked at a number of other vendors and decided that VSee was the right one. A few years ago, I...

Sep 2020
||
(0)
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Director

I have reached out to the vendor about the loss of sound. Clients can't hear me even though I can...

Sep 2020
||
(0)
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Director

The invite process is difficult. When I send invites to clients and they can't find them because the...

Sep 2020
||
(0)
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Director

If the vendor changed a few things, I could see myself being more satisfied with the product. I...

Sep 2020
||
(0)
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CMIO

Because VSee has a more robust platform, it is more complicated to use than some other solutions....

Sep 2020
||
(0)
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CMIO

I was impressed with how quickly VSee was able to get us up and running on their solution. We were...

Sep 2020
||
(0)
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CMIO

VSee has been willing to work with us to make some customizations, which I have appreciated. So the...

Sep 2020
||
(0)
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CMIO

I would like to see better integration with our EMR and on the device side. VSee is working on that,...

Sep 2020
||
(0)
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Physician

The vendor hasn't changed anything. They haven't made their technology better for me in a year. It...

Sep 2020
||
(0)
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Physician

What I like about the product is that it enables me to see and hear my patients, and patients can...

Sep 2020
||
(0)
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 or  to see details.

Director

During the first couple of weeks of COVID-19, things with VSee were probably as good as could be...

Sep 2020
||
(0)
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Director

We haven't made any plans to move away from VSee. Nobody else has the same kind of workflow as we...

Sep 2020
||
(0)
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 or  to see details.

Director

We don't use all of the product's features. There are a lot of things that the platform can do...

Sep 2020
||
(0)
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Director

Taking into account our use of the system now, VSee has absolutely been a great partner to work with...

Sep 2020
||
(0)
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Director

When we tried integration with Simple Health to streamline the onboarding process, the system didn’t...

Sep 2020
||
(0)
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Director

Simple Health functions very similarly to WhatsApp. That makes sense from a security standpoint. And...

Sep 2020
||
(0)
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Director

We are using Simple Health in a very limited way, and we haven’t needed anything more than what VSee...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have a consultation group, and I really struggled getting on. The user-friendliness is not good....

Aug 2020
||
(0)
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 or  to see details.

CEO/President

VSee has been very fair with the pricing. When I signed up, less than 1% of our visits were...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Simple Health was glitchy starting out, but it has gotten much better. I plan to use Simple Health...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is where I have had the most problems. Whenever I have issues, I send the support people...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I understand that everything changed with VSee overnight, and that was overwhelming. That being...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really like how simple the technology is to use. It is very intuitive. We went from not having any...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Simple Health doesn't meet all of our needs when it comes to integration. The system is not really...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system froze up a little due to the high demand when everyone jumped on telehealth. I don’t...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We did all our own training. When I first started, VSee worked with me individually, but since our...

Aug 2020
||
(0)
 Thank you  Helpful

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CIO

For the most part, the system is super easy for patients. They download an app and get a room code....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VSee isn't always able to solve my problems, but they are very good with communication.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The connection has not been very good, and I wish there were a better connection. There has seemed...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Patients are often having a hard time with the product in figuring it out and getting online. I am...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We were mostly looking for the ease of getting patients connected even when they are out of the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The program has never really failed. The vendor is keeping up with updates and things like that. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There wasn’t a lot of training, not that there needs to be, but I don’t even remember what the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The difficulty that we have is that we have a lot of technology-averse patients, and some of them...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We would like an account manager who actually checks in with us. I don't know who to ask for help at...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I am glad that I had already been using the product for a couple of years when COVID-19 happened and...

Aug 2020
||
(0)
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 or  to see details.

Physician

The best measurable outcome I can think of would be to have a successful session with my patient. I...

Aug 2020
||
(0)
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Physician

I have seen VSee making improvements since I have started with them. If they continue on that path...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nothing with the system has affected my income. I would give VSee the top rating in terms of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only issue is the connectivity with the solution. There were some hiccups at first. People...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I was considering going with another vendor, but VSee is much more affordable. But they were in my...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support VSee has given us during COVID-19 has been good; I haven't had any issues with it. VSee...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I tried and experimented with some other telehealth platforms besides the VSee platform to see what...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The patient sign-on process is pretty cumbersome. I have counted the number of screens and clicks...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Some patients are confused about the registration process. I have had to explain to my patients the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The product works as promoted. There are a few technical glitches every now and then. The audio...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have an issue with the payment features. Right now, the product is only allowing Stripe, and in my...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There is new technology that is trying to address my needs, and that is the vendor's upper-tier...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The service from VSee is excellent. I haven't interacted with anyone outside of the support people....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were using VSee's system before COVID-19, so it was already established, but VSee has supported...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were mine, I would purchase the VSee system again, partially because I am familiar...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VSee offers the option to download Simple Health as an app. People can use it on their tablets and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have been very satisfied with VSee. Overall, they have a very good product, especially for those...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

VSee has supported us through the pandemic, and they have been very supportive and helpful.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don’t want to blame or penalize VSee, but there is a cost associated with integration. We didn't...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The VSee product is great, and patients have been very happy from our point of view. There have been...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

VSee customized their system to be the way we wanted it. Simple Health didn't have the ability to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I haven't had any executive involvement with VSee. We have a dedicated contact and some engineers...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

People ask me about VSee, and I always tell them to go with VSee. I tell people not to go with other...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have had issues, I have been able to reach the vendor's phone support but only by first going...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The application works well for those with smartphones, but the system isn't very intuitive on...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Simple Health is very expensive. The primary reason we use the product is for video, but we have to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At times, we have bandwidth issues and system downtimes that affect the end-user experience.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A strength of VSee is the email response time of the sales and billing teams. When needed, I am able...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One real advantage of Simple Health is that we have the same link for all appointments. We don't...

Aug 2020
||
(0)
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 or  to see details.

Manager

One disadvantage of Simple Health is that we don't have the ability to add someone else to a visit....

Aug 2020
||
(0)
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