Simple Health Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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VP/Other Executive

Relationship

I have direct connection to one of the vendor’s executives. I have a direct connection to one of...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

Things were better before the acquisition in terms of how we used the system and the vendor's...

Apr 2023
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VP/Other Executive

Relationship

The support team is responsive, but it takes some time to get support. When we contact them, they...

Apr 2023
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VP/Other Executive

Relationship

We are the ones that notify the vendor when their system is down because we are seeing patients...

Apr 2023
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VP/Other Executive

Operations

I have been using the system for a long time, and we are pretty savvy when it comes to technology,...

Apr 2023
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VP/Other Executive

Relationship, Product

When the vendor releases new functionality, the new functionality is for their general clients. That...

Apr 2023
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VP/Other Executive

Relationship, Product

In the past, the product would have an outage maybe once a year. But the product’s downtime has been...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

When we started with VSee, we always talked to them about building a strategic partnership. But over...

Apr 2023
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VP/Other Executive

Loyalty

When we chose VSee at the beginning, they were a smaller company. They could manipulate their...

Apr 2023
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Manager

Product, Product, Value, Value

Thanks to Simple Health, our patients can access our providers from at home or anywhere. We can...

Apr 2023
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Manager

Operations, Operations, Product, Product

The product is simple but not very user friendly. If clients don't install the app, the product's...

Apr 2023
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