WellSky Hospice Consolo
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

We were with Consolo, and then they were acquired by WellSky, and we just stuck with them. With...

May 2022
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Director

The reporting could be better. From a workflow perspective, the product is lacking in quality...

May 2022
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Director

The vendor nickel-and-dimes on some things, but not on others. I am going to give WellSky an overall...

May 2022
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Director

I can't say that the vendor has made any improvements in the past year that have made things better...

May 2022
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Director

The product’s scheduler that WellSky rolled out was a good first step, but I do think that needs to...

May 2022
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Analyst/Coordinator

We have training reference videos and documents. If we don't want to watch a video, then we can...

May 2022
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Analyst/Coordinator

We would like to have a report for tracking catheters. That is the one report we can't pull.

May 2022
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Analyst/Coordinator

On the administrative side, WellSky Hospice Consolo makes things much easier. With the newest update...

May 2022
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Analyst/Coordinator

WellSky has been very good to work with. I would recommend WellSky Hospice Consolo. There is great...

May 2022
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Analyst/Coordinator

Our accounts receivable has decreased, and the number of unsent claims is much smaller than it used...

May 2022
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Analyst/Coordinator

If Medicare updates something in their system, WellSky makes sure that WellSky Hospice Consolo is...

May 2022
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Analyst/Coordinator

The system integrates with our pharmacy system, and that integration is wonderful. We just have to...

May 2022
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CEO/President

We have had no problems with the technology that WellSky has delivered. We really have had no...

May 2022
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CEO/President

There is comfort in knowing that the WellSky people will be on top of any necessary changes and...

May 2022
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CEO/President

We have the most interaction with the service people at WellSky, and I am extremely pleased with the...

May 2022
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CEO/President

The healthcare industry is still trying to figure out the best way to do hospice, so there is no...

May 2022
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CEO/President

WellSky's system only integrates with the care delivery product, and that is good, but I feel that...

May 2022
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COO

WellSky doesn’t have actual user-help documents or guides for their software; we have to go to the...

Mar 2022
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COO

The system doesn't give me what I need, and the vendor has definitely had time to develop some...

Mar 2022
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COO

There are sometimes issues going on that the vendor doesn't let us know about until they become...

Mar 2022
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COO

I have never heard of us being charged for anything that hasn't been agreed upon. We are charged...

Mar 2022
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COO

If someone is just looking to document things on the clinical side, then the solution is great. If...

Mar 2022
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COO

The solution is not at all audit friendly for the management of end users. We cannot extract data by...

Mar 2022
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COO

Initially, the product was great. As time went on, and it was purchased by WellSky, several issues...

Mar 2022
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COO

There are lots of things that make the solution very helpful. Drop-down menus, prompts, and lots of...

Mar 2022
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COO

The solution is very user friendly for our frontline staff. They can go in and just point and click....

Mar 2022
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Director

I would like a bit of education from WellSky whenever there are any new Medicare changes. Thinking...

Mar 2022
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Director

The product works really well. I have had very little trouble with its programming. WellSky has good...

Mar 2022
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Director

The alert around the system's charting has changed. I am not really sure when that change happened...

Mar 2022
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Director

I really like that WellSky keeps their help desk information up-to-date. They review that...

Mar 2022
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Director

WellSky keeps their promises. Some of their products were slow to come out though. I was really...

Mar 2022
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Director

WellSky doesn't charge us when we want to add screens. That is nice. It would be very challenging...

Mar 2022
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Director

WellSky's implementation services are very effective. Customers have to really pay attention to what...

Mar 2022
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Director

WellSky does a lot of virtual training sessions, and they are very good about offering those...

Mar 2022
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Director

The solution does a great job of meeting the unique needs of the hospice care area. I like that we...

Mar 2022
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Director

Our transitions of care are going very well with WellSky Hospice Consolo. Our staff members use the...

Mar 2022
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Director

We use the system on iPads, and there is some touchiness with that. We aren't sure whether that is...

Mar 2022
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Director

One of my favorite things about the system is its staging site. That site allows us to practice...

Mar 2022
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Director

I don't know how WellSky is going to meet the new Medicare requirements. Right now, I can get...

Mar 2022
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Director

WellSky is pretty proactive. We alerted them a couple of times when we had an issue. They followed...

Mar 2022
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Director

It is nice that the vendor added the Edmonton Symptom Assessment System to the solution to make sure...

Mar 2022
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Director

I am highly likely to recommend the solution because of how easy it is to use. It keeps us in...

Mar 2022
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CIO

We wanted to go to WellSky for all our lines of business, but it has been a rough year. If the...

Nov 2021
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CIO

Even if WellSky charged me for every little thing and actually delivered, I would be somewhat...

Nov 2021
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CIO

WellSky has great salespeople. They are great at marketing, talking about the future, and getting...

Nov 2021
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CIO

For hands-on clinician care, WellSky Hospice is a strong, reliable, and easy-to-use product. When it...

Nov 2021
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Director

The vendor's training was very short and quick. We received some handouts, and we had a trainer that...

Nov 2021
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Director

We work in an area where it can sometimes be difficult to get an internet connection. Without an...

Nov 2021
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Director

Our time with this solution has been kind of rough. We didn't have an easy time transitioning to...

Nov 2021
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Director

There are multiple steps for the simplest things in this product. Everything has to go to multiple...

Nov 2021
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Director

We would like to see better workflows and functionality from the system. We waste a lot of time...

Nov 2021
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CEO/President

Overall, using WellSky Hospice has been a positive experience. The feedback that I get from the...

Aug 2021
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CEO/President

WellSky’s support is pretty good. Support is one of those things that we hope to never need because...

Aug 2021
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CEO/President

The interaction with WellSky’s executive team is nonexistent. I don’t have anybody educating me on...

Aug 2021
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CEO/President

I am just old-fashioned and like someone on-site teaching us. I like faces with names and that kind...

Aug 2021
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Director

I think our satisfaction with WellSky Hospice will remain the same in the next year unless there are...

Aug 2021
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CFO

WellSky keeps most of their promises, but they are inconsistent. WellSky is going through...

Aug 2021
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CFO

The vendor's release notes are not complete, and the vendor doesn't test the application upgrades...

Aug 2021
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CFO

The vendor doesn’t tell us when they are delivering new technology. When they were a small company,...

Aug 2021
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Director

The scheduler piece in WellSky Hospice is significantly lacking. That is a new upgrade that WellSky...

Aug 2021
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Director

WellSky could enhance their reporting capabilities. It would be nice if there was a build-your-own...

Aug 2021
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Director

We started with Consolo prior to them being purchased by WellSky. If there is a major concern or...

Aug 2021
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Director

There are some enhancements that should be done to make the product better. WellSky says those...

Aug 2021
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Director

Every little thing that we get from WellSky is at an extra charge. We have different programs that...

Aug 2021
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Director

WellSky could have had some additional training. It was a little lacking. It wasn’t like an add-on...

Aug 2021
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Director

WellSky Hospice is lacking in areas that are very important. The patient screen for clinical...

Aug 2021
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CFO

We have a really good relationship with our account representative from WellSky. They get us...

Aug 2021
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CFO

WellSky is a large software company. They own a bunch of products, and they are very busy preparing...

Aug 2021
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CFO

A support system for a software company gets a million different types of calls. There are some...

Aug 2021
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CEO/President

WellSky Hospice is user friendly. Clinicians can access it anywhere. No one has complained about the...

Jul 2021
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CEO/President

We looked at one of WellSky's other modules before we bought this module, and we definitely like...

Jul 2021
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CEO/President

Before WellSky took over, I was in constant communication with the vendor. I loved that. If there...

Jul 2021
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CEO/President

WellSky Hospice's revenue and billing sides are simple. It can sometimes be a bit confusing on the...

Jul 2021
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CEO/President

The overall feeling that I get from WellSky is that their relationship with their customers isn't...

Jul 2021
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CEO/President

I loved our old vendor's training videos. We could refer our staff members to them. Since WellSky...

Jul 2021
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CEO/President

WellSky Hospice mostly works the way that it is promoted to, except for its scheduling module. That...

Jul 2021
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CEO/President

Our support experience with the solution has been challenging since WellSky took over. Before, we...

Jul 2021
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CEO/President

WellSky has a basic EMR, and everything else is à la carte. We can do add-ons if we want, but the...

Jul 2021
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Analyst/Coordinator

There are times that certain things don’t work, like eligibility. If Medicare releases an update,...

Jul 2021
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Analyst/Coordinator

We just talked yesterday to a nurse who was bragging that the admission time was cut in half from...

Jul 2021
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Analyst/Coordinator

When we print off some of the notes, they are not as pretty as they should be. Sometimes, depending...

Jul 2021
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Analyst/Coordinator

We can very easily bill in the system. We put in the information, and the system automatically...

Jul 2021
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Director

Our staff members like WellSky Hospice. The solution is pretty quick and easy to use. It has enabled...

Jul 2021
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Director

WellSky could use some attention in their reporting. The data is there, but we have to export a lot...

Jul 2021
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Director

We have had a good experience with WellSky Hospice. We have been able to work with the vendor and...

Jul 2021
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Director

As Medicare gives new regulations, Consolo is on top of those. Our account representative is super...

Jun 2021
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Director

One of the things I have liked about Consolo is that we can buy pieces. So we can start very small...

Jun 2021
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Director

For nursing documentation, what I appreciate the most is that the system has the ability to do check...

Jun 2021
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Director

Over the years, the vendor has been a partner who can meet our needs. But lately, I have not...

Jun 2021
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Director

The vendor is really trying to come out with a new and improved product, and they come out with...

Jun 2021
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Director

When we need the support of the vendor's team, we have to make an appointment to talk to somebody....

Jun 2021
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Director

The vendor's integration between different entities and pharmacies or home health agencies is a...

Jun 2021
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Director

I feel like there have been improvements to the system since WellSky purchased it. The biggest lack...

Jun 2021
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Director

The vendor has a scheduler piece that can be purchased separately as an add-on to their system. With...

Jun 2021
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Director

WellSky struggles with their reports for hospice certifications. The problem is their software...

Jun 2021
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Director

The vendor has a good alert system as far as reminders go, and that has gotten a lot better on the...

Jun 2021
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Director

WellSky has a tracker feature; it is a dashboard that lets us see recent admissions and discharges...

Jun 2021
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Director

Consolo is very open and lets us do what we want to do. As far as building our own site goes, we are...

Jun 2021
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