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Thank you !

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WellSky Hospice (Consolo) Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

The solution is easy to use and easy to train people on. The material within the assessments that we...

Mar 2021
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Director

Consolo said they would help with the integration with other platforms. Consolo got the ball...

Mar 2021
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Director

When the vendor was Consolo, I could literally pick up my phone and call them. If they couldn't...

Mar 2021
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Director

I would buy the system from Consolo again. However, I am not sure I would buy the system from...

Mar 2021
(0)
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Director

I really like WellSky Hospice. It really meets our needs. I am highly satisfied with the system...

Jan 2021
(0)
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Director

WellSky Hospice is very easy to use. It follows the same logic all throughout its usage and is very...

Jan 2021
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Director

WellSky is an oddity in the hospice world in that they focus on hospice and palliative care, and...

Dec 2020
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VP/Other Executive

Consolo's support is not good. I have no idea who our contact person is. When we were having a...

Dec 2020
(0)
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VP/Other Executive

The documentation piece for the nurses is very confusing, doesn’t flow well, and isn’t consistent....

Dec 2020
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VP/Other Executive

Consolo has continued to overcharge us for things that we don’t use and things that we have tried to...

Dec 2020
(0)
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Director

My frustration is with the lack of customer service. I actually find the platform to be very user...

Dec 2020
(0)
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VP/Other Executive

This system is not a sophisticated instrument. There are some situations where it would be a good...

Dec 2020
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Director

We have thought about shifting to another system that we use, but we haven't made any actions yet....

Dec 2020
(0)
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Director

The system is intuitive, and the layout is a bit easier to navigate than that of other systems that...

Dec 2020
(0)
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Director

The scheduling functionality isn't ideal, so we don't use it much. It is cumbersome to move visits...

Dec 2020
(0)
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Director

I would like the system to be integrated with our hospice pharmacy. I haven't gotten the appropriate...

Dec 2020
(0)
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VP/Other Executive

There are some reports that are missing and others that are not tailored to what we need. In order...

Dec 2020
(0)
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VP/Other Executive

I am not so wowed with this system that I would not consider moving to a new platform; I would...

Dec 2020
(0)
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VP/Other Executive

The feedback from the nurses is that they find the solution highly repetitive. From an...

Dec 2020
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VP/Other Executive

I feel that there are insufficient server resources allocated either to the app or to our program,...

Dec 2020
(0)
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VP/Other Executive

Before the acquisition, things were slow to move, and I had low expectations, so there were no...

Dec 2020
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VP/Other Executive

There is no training. Everything is done on documents. Apparently, there are supposed to be videos...

Dec 2020
(0)
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VP/Other Executive

The system is integrated with our pharmacy. That is a huge plus. But another integration was not...

Dec 2020
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VP/Other Executive

WellSky rolled out an app for hospice aides so that they could chart on their iPhones. The app is...

Dec 2020
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VP/Other Executive

Since the acquisition, I haven't received a call from a sales executive, so there isn't a proactive...

Dec 2020
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VP/Other Executive

The existing product and customer support are excellent. WellSky has retained the Consolo services,...

Dec 2020
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VP/Other Executive

Driving tangible outcomes isn't the vendor's forte. They have never positioned their tool as...

Dec 2020
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VP/Other Executive

The application is web based, so whenever we log in, we have the most current version. We don't have...

Dec 2020
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Manager

We are actively talking to other vendors. We have two different programs, and we are using two...

Dec 2020
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Manager

One of my concerns is risk related to documentation, and the product just allows too many things to...

Dec 2020
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Manager

When we began to look at options, we realized that they were expensive. The initial rollout and...

Dec 2020
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Manager

The vendor’s upgrades are generally done on the weekends or in the early morning, so we don’t...

Dec 2020
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Manager

The training leaves a lot to be desired. The vendor releases new notes all the time, but the online...

Dec 2020
(0)
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Manager

I don’t even know who our representative is. There is no attempt at relationship building with the...

Dec 2020
(0)
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Manager

When we readmit a patient, the system doesn’t check for the signature of the attending physician and...

Dec 2020
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Manager

One of the ongoing frustrations is that all of our patients have care plans, and once a care plan is...

Dec 2020
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CNO

The functionality for clinical, day-to-day operations is good if the system is current.

Dec 2020
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CNO

Currently, WellSky’s training only caters to certain types of learners, like auditory and visual....

Dec 2020
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CNO

There are many financial reports and options that were not available to us with WellSky that we...

Dec 2020
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CNO

Two years ago, WellSky’s communication with updates that were coming was good. They weren’t...

Dec 2020
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CNO

I have a personal connection with some people at WellSky. We communicate, and I get things taken...

Dec 2020
(0)
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CNO

I have found, on occasion, that my communication through the help desk is very quick. The answers...

Dec 2020
(0)
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CNO

In the beginning, before WellSky, we had direct involvement with the executive group at Kinser....

Dec 2020
(0)
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CNO

The frontline staff working on WellSky like the workflow and the intuitive design. Those make the...

Dec 2020
(0)
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CNO

Because of our organization’s acquisition, we are merging to another EMR system and leaving WellSky....

Dec 2020
(0)
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CNO

WellSky hasn’t made a promise that they haven’t kept. But they definitely have dangled some carrots...

Dec 2020
(0)
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CNO

In terms of being able to accommodate the patient-related tracking mechanisms for COVID-19,...

Dec 2020
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CIO

WellSky definitely avoids charging for every little thing. WellSky has been really good in support...

Aug 2020
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CIO

We developed all our own training for our staff. I think WellSky needs to ramp up their...

Aug 2020
(0)
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Director

We utilize the vendor's secure messaging app. There are days that I want to throw my phone out the...

Aug 2020
(0)
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Director

It is cumbersome the way we do ePrescribing with our physicians. I would like to see that updated...

Aug 2020
(0)
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Director

We have gone back and forth with medication issues with Consolo because we did an interface between...

Aug 2020
(0)
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Director

Since WellSky has taken over, I have not been aware of executive involvement. We were very...

Aug 2020
(0)
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Director

Some of the reports don’t do what we want them to do. There is a specific report that I want to run...

Aug 2020
(0)
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CIO

Our end users love the system. It has done great with meeting our needs, but there is always room...

Aug 2020
(0)
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CIO

WellSky’s biggest challenge is that they are merging multiple companies and platforms together. In...

Aug 2020
(0)
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CIO

We are actually looking at tangible outcomes and measuring key performance indicators from our...

Aug 2020
(0)
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CFO

WellSky’s system is the only hospice EHR that I have worked with, but having spoken to people who...

Aug 2020
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CFO

WellSky is not doing so well in my book. While I may not be fully satisfied with the product, I know...

Aug 2020
(0)
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CFO

I would like the training to be more hands on. Right now, the vendor has a removed model where they...

Aug 2020
(0)
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Director

The solution can be as specific as an organization wants to make it. Using it is as simple as...

Aug 2020
(0)
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Director

When we first went with Consolo, we had hands-on training, which I prefer. I know there is a lot of...

Aug 2020
(0)
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Director

With the upgrades, WellSky sends things out, but maybe an email would work better. There isn’t...

Aug 2020
(0)
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Director

Overall, we are very satisfied with the solution. I hope three years from now that we still have it...

Aug 2020
(0)
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CFO

I don’t use the system the way the majority of my staff members do, but the system is inundated with...

Aug 2020
(0)
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CFO

I just don’t feel like there is a lot of accountability for the system. The system always assumed...

Aug 2020
(0)
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CFO

There is no executive involvement now that the vendor is part of a big corporation. Previously, when...

Aug 2020
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Director

We have a fairly good working relationship with WellSky. If we have big items that we are trying to...

Aug 2020
(0)
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Director

I know of someone in another organization, and when that person logs on to an iPad every day, the...

Aug 2020
(0)
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CEO/President

The trend that I am seeing in the hospice industry is that more and more people are selecting...

Aug 2020
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CEO/President

One of the things that the vendor is working on is their palliative care product. We recently rolled...

Aug 2020
(0)
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CEO/President

I would like the vendor to proactively reach out to me. I am very old fashioned in that sense. Since...

Aug 2020
(0)
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CEO/President

From a reporting and billing standpoint, the product could be a lot easier. It is more protected...

Aug 2020
(0)
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CEO/President

The product has been helpful for people at the field level. It is pretty easy to grasp, and it is...

Aug 2020
(0)
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CEO/President

We are really pleased with Consolo. I have used Consolo's system for a long time because of its ease...

Aug 2020
(0)
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CEO/President

The transition in ownership has been pretty seamless, all things considered. I would thank the...

Aug 2020
(0)
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Director

WellSky has been good. My representative hasn’t visited me at my location, but the person came to...

Jul 2020
(0)
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Director

Consolo is user friendly. I am older and not very computer literate, but I am a Consolo superuser....

Jul 2020
(0)
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Director

The help I receive from the vendor is tremendous. If I can’t figure something out, then they have...

Jul 2020
(0)
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Director

Consolo hasn’t been contaminated by home health. It has hospice terminology, and that is different...

Jul 2020
(0)
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Director

I have the system on my iPhone so that I can access Consolo from wherever. My nurses access the...

Jul 2020
(0)
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Director

At first, I thought WellSky’s acquisition of Consolo wasn’t so good. I saw that as doing something...

Jul 2020
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Director

We can purchase different tools. The other agencies I worked at that used Consolo were penny...

Jul 2020
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Director

When I worked at other organizations using Consolo, whenever I called the help line, I kind of knew...

Jul 2020
(0)
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Director

When contracting with Consolo, if we purchased the very minimum, then we couldn’t do billing. I...

Jul 2020
(0)
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Director

We have had support from the vendor as it relates to COVID-19. Medicare has made some changes and...

Jul 2020
(0)
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Director

We have requested some specific things from WellSky during the COVID-19 crisis. There hasn’t been...

Jul 2020
(0)
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Director

We sometimes get an update that fixes one problem but creates a couple of other problems along the...

Jul 2020
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Director

I wish we would have real-time signature of our patients in a way that forced our nurses to complete...

Jul 2020
(0)
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Director

I would recommend the product because of its ease of use and because of how WellSky is usually very...

Jul 2020
(0)
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Manager

I have had a good contact at WellSky for quite a while. That person hasn’t ghosted me, so I just try...

Jul 2020
(0)
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Manager

The system has done well with driving tangible outcomes. We don’t purchase the upgrade or add-ons....

Jul 2020
(0)
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Manager

I would highly recommend the system to others. I know we have our negative things, but the system is...

Jul 2020
(0)
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Manager

During the COVID-19 crisis, the vendor has been sending out weekly updates for us to read. The...

Jul 2020
(0)
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Manager

Soon, we should have the election statement addendum coming up. We started that talk with the vendor...

Jul 2020
(0)
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Director

WellSky has had some trainings. We appreciated that they edited the encounter types on our charts so...

Jul 2020
(0)
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Director

We have had a lot of difficulties because the product doesn't have any kind of scheduling platform....

Jul 2020
(0)
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Director

The improvements that have been made to the product are up to par or above. WellSky has just started...

Jul 2020
(0)
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Director

The advanced encounter charting will be a very good tool to use, although there are some glitches...

Jul 2020
(0)
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Director

It seems like ever since WellSky purchased Consolo, I have gotten ten emails about different tools...

Jul 2020
(0)
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Manager

When we first got onto Consolo's system, the vendor promised us that we would have a scheduling...

Jul 2020
(0)
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Manager

Since Consolo merged with WellSky, we have had a distant relationship. The vendor has quit talking...

Jul 2020
(0)
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Manager

Over the last few weeks, things have gotten much better. I would give the vendor a high rating for...

Jul 2020
(0)
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Director

Everything that we want adds to the cost, so we really have to think about it. It would be nice if...

Jul 2020
(0)
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Director

If the Consolo software is upgraded, the vendor does a really good job. There are webinars and...

Jul 2020
(0)
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Director

The support team is good about getting back to us. We get our money's worth with the main Consolo...

Jul 2020
(0)
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CFO

We have a long-term relationship with our contact person who is great at customer service. We get...

Jul 2020
(0)
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CFO

WellSky’s support system is terrible. The vendor has a help desk, and we log support calls with the...

Jul 2020
(0)
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CFO

We aren’t sure yet whether WellSky is part of our long-term plans. Based on the vendor’s customer...

Jul 2020
(0)
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CFO

I don’t think WellSky makes any promises. They don’t communicate. I would tell the vendor to talk to...

Jul 2020
(0)
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CFO

In terms of charging, there is a lot of back-and-forth with the vendor. The vendor bases their...

Jul 2020
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CFO

I am extremely dissatisfied with WellSky’s upgrades. The vendor does a software release every two...

Jul 2020
(0)
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