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Thank you !

Access info about Hospice on your dashboard or bookmark under

(Your Products / Your Organization's Products)


WellSky Hospice (Consolo) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

Relationship

WellSky is an oddity in the hospice world in that they focus on hospice and palliative care, and...

Dec 2020
(0)
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VP/Other Executive

Service and Support

Consolo's support is not good. I have no idea who our contact person is. When we were having a...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The documentation piece for the nurses is very confusing, doesn’t flow well, and isn’t consistent....

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Consolo has continued to overcharge us for things that we don’t use and things that we have tried to...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

My frustration is with the lack of customer service. I actually find the platform to be very user...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

This system is not a sophisticated instrument. There are some situations where it would be a good...

Dec 2020
(0)
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Director

Functionality and Upgrades

We have thought about shifting to another system that we use, but we haven't made any actions yet....

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is intuitive, and the layout is a bit easier to navigate than that of other systems that...

Dec 2020
(0)
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Director

Functionality and Upgrades

The scheduling functionality isn't ideal, so we don't use it much. It is cumbersome to move visits...

Dec 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

I would like the system to be integrated with our hospice pharmacy. I haven't gotten the appropriate...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some reports that are missing and others that are not tailored to what we need. In order...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I am not so wowed with this system that I would not consider moving to a new platform; I would...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The feedback from the nurses is that they find the solution highly repetitive. From an...

Dec 2020
(0)
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VP/Other Executive

Technology

I feel that there are insufficient server resources allocated either to the app or to our program,...

Dec 2020
(0)
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VP/Other Executive

Relationship

Before the acquisition, things were slow to move, and I had low expectations, so there were no...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

There is no training. Everything is done on documents. Apparently, there are supposed to be videos...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

The system is integrated with our pharmacy. That is a huge plus. But another integration was not...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

WellSky rolled out an app for hospice aides so that they could chart on their iPhones. The app is...

Dec 2020
(0)
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VP/Other Executive

Sales and Contracting

Since the acquisition, I haven't received a call from a sales executive, so there isn't a proactive...

Dec 2020
(0)
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VP/Other Executive

Service and Support

The existing product and customer support are excellent. WellSky has retained the Consolo services,...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Driving tangible outcomes isn't the vendor's forte. They have never positioned their tool as...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The application is web based, so whenever we log in, we have the most current version. We don't have...

Dec 2020
(0)
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Manager

Relationship

We are actively talking to other vendors. We have two different programs, and we are using two...

Dec 2020
(0)
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Manager

Relationship

One of my concerns is risk related to documentation, and the product just allows too many things to...

Dec 2020
(0)
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Manager

Functionality and Upgrades

When we began to look at options, we realized that they were expensive. The initial rollout and...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The vendor’s upgrades are generally done on the weekends or in the early morning, so we don’t...

Dec 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The training leaves a lot to be desired. The vendor releases new notes all the time, but the online...

Dec 2020
(0)
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Manager

Relationship

I don’t even know who our representative is. There is no attempt at relationship building with the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

When we readmit a patient, the system doesn’t check for the signature of the attending physician and...

Dec 2020
(0)
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Manager

Functionality and Upgrades

One of the ongoing frustrations is that all of our patients have care plans, and once a care plan is...

Dec 2020
(0)
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CNO

Functionality and Upgrades

The functionality for clinical, day-to-day operations is good if the system is current.

Dec 2020
(0)
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CNO

Implementation and Training

Currently, WellSky’s training only caters to certain types of learners, like auditory and visual....

Dec 2020
(0)
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CNO

ROI / Cost (care and feeding)

There are many financial reports and options that were not available to us with WellSky that we...

Dec 2020
(0)
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CNO

Implementation and Training

Two years ago, WellSky’s communication with updates that were coming was good. They weren’t...

Dec 2020
(0)
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CNO

Service and Support

I have a personal connection with some people at WellSky. We communicate, and I get things taken...

Dec 2020
(0)
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CNO

Service and Support

I have found, on occasion, that my communication through the help desk is very quick. The answers...

Dec 2020
(0)
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CNO

Relationship

In the beginning, before WellSky, we had direct involvement with the executive group at Kinser....

Dec 2020
(0)
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CNO

Lessons Learned

The frontline staff working on WellSky like the workflow and the intuitive design. Those make the...

Dec 2020
(0)
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CNO

Future Outlook

Because of our organization’s acquisition, we are merging to another EMR system and leaving WellSky....

Dec 2020
(0)
 Thank you  Helpful

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CNO

Service and Support

WellSky hasn’t made a promise that they haven’t kept. But they definitely have dangled some carrots...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CNO

Service and Support

In terms of being able to accommodate the patient-related tracking mechanisms for COVID-19,...

Dec 2020
(0)
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CIO

Future Outlook

WellSky definitely avoids charging for every little thing. WellSky has been really good in support...

Aug 2020
(0)
 Thank you  Helpful

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CIO

Implementation and Training

We developed all our own training for our staff. I think WellSky needs to ramp up their...

Aug 2020
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

We utilize the vendor's secure messaging app. There are days that I want to throw my phone out the...

Aug 2020
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

It is cumbersome the way we do ePrescribing with our physicians. I would like to see that updated...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have gone back and forth with medication issues with Consolo because we did an interface between...

Aug 2020
(0)
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Director

Relationship

Since WellSky has taken over, I have not been aware of executive involvement. We were very...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of the reports don’t do what we want them to do. There is a specific report that I want to run...

Aug 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

Our end users love the system. It has done great with meeting our needs, but there is always room...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

WellSky’s biggest challenge is that they are merging multiple companies and platforms together. In...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We are actually looking at tangible outcomes and measuring key performance indicators from our...

Aug 2020
(0)
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CFO

Technology

WellSky’s system is the only hospice EHR that I have worked with, but having spoken to people who...

Aug 2020
(0)
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CFO

Functionality and Upgrades

WellSky is not doing so well in my book. While I may not be fully satisfied with the product, I know...

Aug 2020
(0)
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 or  to see details.

CFO

Implementation and Training

I would like the training to be more hands on. Right now, the vendor has a removed model where they...

Aug 2020
(0)
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Director

Functionality and Upgrades

The solution can be as specific as an organization wants to make it. Using it is as simple as...

Aug 2020
(0)
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 or  to see details.

Director

Implementation and Training

When we first went with Consolo, we had hands-on training, which I prefer. I know there is a lot of...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

With the upgrades, WellSky sends things out, but maybe an email would work better. There isn’t...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, we are very satisfied with the solution. I hope three years from now that we still have it...

Aug 2020
(0)
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 or  to see details.

CFO

Functionality and Upgrades

I don’t use the system the way the majority of my staff members do, but the system is inundated with...

Aug 2020
(0)
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CFO

Service and Support

I just don’t feel like there is a lot of accountability for the system. The system always assumed...

Aug 2020
(0)
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CFO

Relationship

There is no executive involvement now that the vendor is part of a big corporation. Previously, when...

Aug 2020
(0)
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Director

Relationship

We have a fairly good working relationship with WellSky. If we have big items that we are trying to...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I know of someone in another organization, and when that person logs on to an iPad every day, the...

Aug 2020
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

The trend that I am seeing in the hospice industry is that more and more people are selecting...

Aug 2020
(0)
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CEO/President

Other Observations & Comments

One of the things that the vendor is working on is their palliative care product. We recently rolled...

Aug 2020
(0)
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CEO/President

Relationship

I would like the vendor to proactively reach out to me. I am very old fashioned in that sense. Since...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

From a reporting and billing standpoint, the product could be a lot easier. It is more protected...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has been helpful for people at the field level. It is pretty easy to grasp, and it is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We are really pleased with Consolo. I have used Consolo's system for a long time because of its ease...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The transition in ownership has been pretty seamless, all things considered. I would thank the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

WellSky has been good. My representative hasn’t visited me at my location, but the person came to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Consolo is user friendly. I am older and not very computer literate, but I am a Consolo superuser....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The help I receive from the vendor is tremendous. If I can’t figure something out, then they have...

Jul 2020
(0)
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Director

Technology

Consolo hasn’t been contaminated by home health. It has hospice terminology, and that is different...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I have the system on my iPhone so that I can access Consolo from wherever. My nurses access the...

Jul 2020
(0)
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Director

Other Observations & Comments

At first, I thought WellSky’s acquisition of Consolo wasn’t so good. I saw that as doing something...

Jul 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We can purchase different tools. The other agencies I worked at that used Consolo were penny...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

When I worked at other organizations using Consolo, whenever I called the help line, I kind of knew...

Jul 2020
(0)
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Director

Other Observations & Comments

When contracting with Consolo, if we purchased the very minimum, then we couldn’t do billing. I...

Jul 2020
(0)
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Director

Service and Support

We have had support from the vendor as it relates to COVID-19. Medicare has made some changes and...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

We have requested some specific things from WellSky during the COVID-19 crisis. There hasn’t been...

Jul 2020
(0)
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Director

Functionality and Upgrades

We sometimes get an update that fixes one problem but creates a couple of other problems along the...

Jul 2020
(0)
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Director

Functionality and Upgrades

I wish we would have real-time signature of our patients in a way that forced our nurses to complete...

Jul 2020
(0)
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Director

Lessons Learned

I would recommend the product because of its ease of use and because of how WellSky is usually very...

Jul 2020
(0)
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Manager

Service and Support

I have had a good contact at WellSky for quite a while. That person hasn’t ghosted me, so I just try...

Jul 2020
(0)
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Manager

Other Observations & Comments

The system has done well with driving tangible outcomes. We don’t purchase the upgrade or add-ons....

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would highly recommend the system to others. I know we have our negative things, but the system is...

Jul 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, the vendor has been sending out weekly updates for us to read. The...

Jul 2020
(0)
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Manager

Relationship

Soon, we should have the election statement addendum coming up. We started that talk with the vendor...

Jul 2020
(0)
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Director

Other Observations & Comments

WellSky has had some trainings. We appreciated that they edited the encounter types on our charts so...

Jul 2020
(0)
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Director

Functionality and Upgrades

We have had a lot of difficulties because the product doesn't have any kind of scheduling platform....

Jul 2020
(0)
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Director

Other Observations & Comments

The improvements that have been made to the product are up to par or above. WellSky has just started...

Jul 2020
(0)
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Director

Functionality and Upgrades

The advanced encounter charting will be a very good tool to use, although there are some glitches...

Jul 2020
(0)
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Director

Service and Support

It seems like ever since WellSky purchased Consolo, I have gotten ten emails about different tools...

Jul 2020
(0)
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Manager

Functionality and Upgrades

When we first got onto Consolo's system, the vendor promised us that we would have a scheduling...

Jul 2020
(0)
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Manager

Relationship

Since Consolo merged with WellSky, we have had a distant relationship. The vendor has quit talking...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Over the last few weeks, things have gotten much better. I would give the vendor a high rating for...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Everything that we want adds to the cost, so we really have to think about it. It would be nice if...

Jul 2020
(0)
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Director

Implementation and Training

If the Consolo software is upgraded, the vendor does a really good job. There are webinars and...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

The support team is good about getting back to us. We get our money's worth with the main Consolo...

Jul 2020
(0)
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CFO

Relationship

We have a long-term relationship with our contact person who is great at customer service. We get...

Jul 2020
(0)
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CFO

Service and Support

WellSky’s support system is terrible. The vendor has a help desk, and we log support calls with the...

Jul 2020
(0)
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CFO

Lessons Learned

We aren’t sure yet whether WellSky is part of our long-term plans. Based on the vendor’s customer...

Jul 2020
(0)
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CFO

Relationship

I don’t think WellSky makes any promises. They don’t communicate. I would tell the vendor to talk to...

Jul 2020
(0)
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CFO

ROI / Cost (care and feeding)

In terms of charging, there is a lot of back-and-forth with the vendor. The vendor bases their...

Jul 2020
(0)
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CFO

Functionality and Upgrades

I am extremely dissatisfied with WellSky’s upgrades. The vendor does a software release every two...

Jul 2020
(0)
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