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WellSky Hospice (Consolo)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Overall, using WellSky Hospice has been a positive experience. The feedback that I get from the...

Aug 2021
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CEO/President

WellSky’s support is pretty good. Support is one of those things that we hope to never need because...

Aug 2021
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(0)
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CEO/President

The interaction with WellSky’s executive team is nonexistent. I don’t have anybody educating me on...

Aug 2021
||
(0)
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CEO/President

I am just old-fashioned and like someone on-site teaching us. I like faces with names and that kind...

Aug 2021
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Director

I think our satisfaction with WellSky Hospice will remain the same in the next year unless there are...

Aug 2021
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(0)
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CFO

WellSky keeps most of their promises, but they are inconsistent. WellSky is going through...

Aug 2021
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(0)
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CFO

The vendor's release notes are not complete, and the vendor doesn't test the application upgrades...

Aug 2021
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(0)
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CFO

The vendor doesn’t tell us when they are delivering new technology. When they were a small company,...

Aug 2021
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(0)
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Director

The scheduler piece in WellSky Hospice is significantly lacking. That is a new upgrade that WellSky...

Aug 2021
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(0)
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Director

WellSky could enhance their reporting capabilities. It would be nice if there was a build-your-own...

Aug 2021
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(0)
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Director

We started with Consolo prior to them being purchased by WellSky. If there is a major concern or...

Aug 2021
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(0)
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Director

There are some enhancements that should be done to make the product better. WellSky says those...

Aug 2021
||
(0)
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Director

Every little thing that we get from WellSky is at an extra charge. We have different programs that...

Aug 2021
||
(0)
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Director

WellSky could have had some additional training. It was a little lacking. It wasn’t like an add-on...

Aug 2021
||
(0)
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Director

WellSky Hospice is lacking in areas that are very important. The patient screen for clinical...

Aug 2021
||
(0)
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CFO

We have a really good relationship with our account representative from WellSky. They get us...

Aug 2021
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(0)
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CFO

WellSky is a large software company. They own a bunch of products, and they are very busy preparing...

Aug 2021
||
(0)
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CFO

A support system for a software company gets a million different types of calls. There are some...

Aug 2021
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(0)
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CEO/President

WellSky Hospice is user friendly. Clinicians can access it anywhere. No one has complained about the...

Jul 2021
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CEO/President

We looked at one of WellSky's other modules before we bought this module, and we definitely like...

Jul 2021
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(0)
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CEO/President

Before WellSky took over, I was in constant communication with the vendor. I loved that. If there...

Jul 2021
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(0)
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CEO/President

WellSky Hospice's revenue and billing sides are simple. It can sometimes be a bit confusing on the...

Jul 2021
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(0)
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CEO/President

The overall feeling that I get from WellSky is that their relationship with their customers isn't...

Jul 2021
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(0)
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CEO/President

I loved our old vendor's training videos. We could refer our staff members to them. Since WellSky...

Jul 2021
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(0)
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CEO/President

WellSky Hospice mostly works the way that it is promoted to, except for its scheduling module. That...

Jul 2021
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(0)
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CEO/President

Our support experience with the solution has been challenging since WellSky took over. Before, we...

Jul 2021
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(0)
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CEO/President

WellSky has a basic EMR, and everything else is à la carte. We can do add-ons if we want, but the...

Jul 2021
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(0)
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Analyst/Coordinator

There are times that certain things don’t work, like eligibility. If Medicare releases an update,...

Jul 2021
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(0)
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Analyst/Coordinator

We just talked yesterday to a nurse who was bragging that the admission time was cut in half from...

Jul 2021
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(0)
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Analyst/Coordinator

When we print off some of the notes, they are not as pretty as they should be. Sometimes, depending...

Jul 2021
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(0)
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Analyst/Coordinator

We can very easily bill in the system. We put in the information, and the system automatically...

Jul 2021
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(0)
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Director

Our staff members like WellSky Hospice. The solution is pretty quick and easy to use. It has enabled...

Jul 2021
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(0)
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Director

WellSky could use some attention in their reporting. The data is there, but we have to export a lot...

Jul 2021
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(0)
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Director

We have had a good experience with WellSky Hospice. We have been able to work with the vendor and...

Jul 2021
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(0)
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Director

As Medicare gives new regulations, Consolo is on top of those. Our account representative is super...

Jun 2021
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(0)
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Director

One of the things I have liked about Consolo is that we can buy pieces. So we can start very small...

Jun 2021
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(0)
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Director

For nursing documentation, what I appreciate the most is that the system has the ability to do check...

Jun 2021
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(0)
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Director

Over the years, the vendor has been a partner who can meet our needs. But lately, I have not...

Jun 2021
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(0)
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Director

The vendor is really trying to come out with a new and improved product, and they come out with...

Jun 2021
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(0)
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Director

When we need the support of the vendor's team, we have to make an appointment to talk to somebody....

Jun 2021
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(0)
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Director

The vendor's integration between different entities and pharmacies or home health agencies is a...

Jun 2021
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(0)
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Director

I feel like there have been improvements to the system since WellSky purchased it. The biggest lack...

Jun 2021
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(0)
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Director

The vendor has a scheduler piece that can be purchased separately as an add-on to their system. With...

Jun 2021
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(0)
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Director

WellSky struggles with their reports for hospice certifications. The problem is their software...

Jun 2021
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(0)
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Director

The vendor has a good alert system as far as reminders go, and that has gotten a lot better on the...

Jun 2021
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(0)
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Director

WellSky has a tracker feature; it is a dashboard that lets us see recent admissions and discharges...

Jun 2021
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(0)
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Director

Consolo is very open and lets us do what we want to do. As far as building our own site goes, we are...

Jun 2021
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(0)
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Director

The solution is easy to use and easy to train people on. The material within the assessments that we...

Mar 2021
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(0)
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Director

Consolo said they would help with the integration with other platforms. Consolo got the ball...

Mar 2021
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(0)
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Director

When the vendor was Consolo, I could literally pick up my phone and call them. If they couldn't...

Mar 2021
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(0)
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Director

I would buy the system from Consolo again. However, I am not sure I would buy the system from...

Mar 2021
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(0)
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Director

I really like WellSky Hospice. It really meets our needs. I am highly satisfied with the system...

Jan 2021
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(0)
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Director

WellSky Hospice is very easy to use. It follows the same logic all throughout its usage and is very...

Jan 2021
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(0)
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Director

WellSky is an oddity in the hospice world in that they focus on hospice and palliative care, and...

Dec 2020
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(0)
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VP/Other Executive

Consolo's support is not good. I have no idea who our contact person is. When we were having a...

Dec 2020
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(0)
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VP/Other Executive

The documentation piece for the nurses is very confusing, doesn’t flow well, and isn’t consistent....

Dec 2020
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(0)
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VP/Other Executive

Consolo has continued to overcharge us for things that we don’t use and things that we have tried to...

Dec 2020
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(0)
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Director

My frustration is with the lack of customer service. I actually find the platform to be very user...

Dec 2020
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(0)
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VP/Other Executive

This system is not a sophisticated instrument. There are some situations where it would be a good...

Dec 2020
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(0)
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Director

We have thought about shifting to another system that we use, but we haven't made any actions yet....

Dec 2020
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(0)
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Director

The system is intuitive, and the layout is a bit easier to navigate than that of other systems that...

Dec 2020
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(0)
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Director

The scheduling functionality isn't ideal, so we don't use it much. It is cumbersome to move visits...

Dec 2020
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(0)
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Director

I would like the system to be integrated with our hospice pharmacy. I haven't gotten the appropriate...

Dec 2020
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(0)
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VP/Other Executive

There are some reports that are missing and others that are not tailored to what we need. In order...

Dec 2020
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(0)
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VP/Other Executive

I am not so wowed with this system that I would not consider moving to a new platform; I would...

Dec 2020
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(0)
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VP/Other Executive

The feedback from the nurses is that they find the solution highly repetitive. From an...

Dec 2020
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(0)
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VP/Other Executive

I feel that there are insufficient server resources allocated either to the app or to our program,...

Dec 2020
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(0)
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VP/Other Executive

Before the acquisition, things were slow to move, and I had low expectations, so there were no...

Dec 2020
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(0)
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VP/Other Executive

There is no training. Everything is done on documents. Apparently, there are supposed to be videos...

Dec 2020
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(0)
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VP/Other Executive

The system is integrated with our pharmacy. That is a huge plus. But another integration was not...

Dec 2020
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(0)
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VP/Other Executive

WellSky rolled out an app for hospice aides so that they could chart on their iPhones. The app is...

Dec 2020
||
(0)
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VP/Other Executive

Since the acquisition, I haven't received a call from a sales executive, so there isn't a proactive...

Dec 2020
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(0)
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VP/Other Executive

The existing product and customer support are excellent. WellSky has retained the Consolo services,...

Dec 2020
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(0)
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VP/Other Executive

Driving tangible outcomes isn't the vendor's forte. They have never positioned their tool as...

Dec 2020
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(0)
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VP/Other Executive

The application is web based, so whenever we log in, we have the most current version. We don't have...

Dec 2020
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(0)
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Manager

We are actively talking to other vendors. We have two different programs, and we are using two...

Dec 2020
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(0)
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Manager

One of my concerns is risk related to documentation, and the product just allows too many things to...

Dec 2020
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(0)
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Manager

When we began to look at options, we realized that they were expensive. The initial rollout and...

Dec 2020
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(0)
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Manager

The vendor’s upgrades are generally done on the weekends or in the early morning, so we don’t...

Dec 2020
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(0)
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Manager

The training leaves a lot to be desired. The vendor releases new notes all the time, but the online...

Dec 2020
||
(0)
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Manager

I don’t even know who our representative is. There is no attempt at relationship building with the...

Dec 2020
||
(0)
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Manager

When we readmit a patient, the system doesn’t check for the signature of the attending physician and...

Dec 2020
||
(0)
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Manager

One of the ongoing frustrations is that all of our patients have care plans, and once a care plan is...

Dec 2020
||
(0)
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CNO

The functionality for clinical, day-to-day operations is good if the system is current.

Dec 2020
||
(0)
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CNO

Currently, WellSky’s training only caters to certain types of learners, like auditory and visual....

Dec 2020
||
(0)
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CNO

There are many financial reports and options that were not available to us with WellSky that we...

Dec 2020
||
(0)
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CNO

Two years ago, WellSky’s communication with updates that were coming was good. They weren’t...

Dec 2020
||
(0)
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CNO

I have a personal connection with some people at WellSky. We communicate, and I get things taken...

Dec 2020
||
(0)
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CNO

I have found, on occasion, that my communication through the help desk is very quick. The answers...

Dec 2020
||
(0)
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CNO

In the beginning, before WellSky, we had direct involvement with the executive group at Kinser....

Dec 2020
||
(0)
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CNO

The frontline staff working on WellSky like the workflow and the intuitive design. Those make the...

Dec 2020
||
(0)
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CNO

Because of our organization’s acquisition, we are merging to another EMR system and leaving WellSky....

Dec 2020
||
(0)
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CNO

WellSky hasn’t made a promise that they haven’t kept. But they definitely have dangled some carrots...

Dec 2020
||
(0)
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CNO

In terms of being able to accommodate the patient-related tracking mechanisms for COVID-19,...

Dec 2020
||
(0)
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