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Home Health
 

Vendor solutions providing core clinical and back office support for agencies providing home health services.

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
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Decision Insights

Latest Category Report

Health at Home White Paper 2021) Report Cover Image
White Paper
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Health at Home White Paper 2021
29 September 21
In the wake of COVID-19, health at home is growing in popularity as provider organizations seek to deliver high-quality, lower-cost patient care while minimizing the health risks associated with the hospital environment. To this end, organizations have begun offering acute care services at home, in addition to existing post–acute care options. The technology, supplies, services, and staffing needed for health at home can be quite complex, and the many interdependent pieces may be adopted à la carte or as a comprehensive offering. To help provider organizations better understand this dynamic market, this paper establishes a health at home framework and answers key questions about what provider organizations may want to consider for their own health at home strategies. While KLAS’ customer satisfaction research for health at home is emerging, we have existing data for areas like home health, hospice, and private duty/personal care; links to this data are provided where appropriate.

Recent Insights

COVID-19 Shifting Patient Care from Hospitals to Homes

  1. Why Are Organizations Adopting Health at Home Strategies?
  2. What Is Health at Home?
  3. What Outcomes Can Organizations Expect?
  4. How Will KLAS Continue to Measure Health at Home Vendors?
  5. Which Vendors Support Health at Home Initiatives?


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

Example Home Health products appearing in decisions image

Overall Score by Question Topic

Example Home Health overall score by question topic image

Provider Facility Size by Product

Example Home Health provider facility size by product image

Provider Facility Type by Product

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Related Articles
Article
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The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
Article
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eTech Insight – In-Home Care - Complementing Remote Patient Monitoring
08 July 20    |   Mike Davis
Providing in-home care using physicians and advanced practice providers delivers another level of patient-focused care that is driving new players into the market.
Article
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Transition to the PDGM
22 May 20    |   Jennifer Despain
We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be
Article
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Improve Your EHR Experience with Science
08 May 20    |   Connor Bice
Are organizations able to move the needle and improve their end users’ EHR experience? Arch Collaborative insights say that the answer is yes.
Current Time Inside Cache Tag Helper: 1/20/2022 8:59:59 PM and Model.SegmentId = 71
Related ReportsView All Reports
Performance
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Emerging Post–Acute Care Product Suites 2021
19 August 21    |   Emily Paxman and Paul Hess
Value-based reimbursements and changing regulations have brought more attention to post–acute care (PAC). Hoping to drive significant outcomes, many provider organizations are seeking a single-vendor offering to cover as many of their PAC settings and service lines as possible. As a result, vendors like MatrixCare, Netsmart, PointClickCare, and WellSky have made PAC product suites a top priority. This report focuses on MatrixCare and is part of a series examining the use of a single product suite across multiple post–acute care settings. The following pages include feedback from MatrixCare customers with multiple PAC service lines, exploring (1) their adoption of MatrixCare’s offerings, (2) outcomes from the product suite approach, (3) MatrixCare’s strengths and weaknesses, and (4) how likely MatrixCare is to meet long-term needs. Other reports in this series detail the other major post–acute care vendors, and future KLAS reports will examine customer satisfaction in individual care settings.
Performance
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Home Health EHR 2021
23 February 21    |   Jonathan Christensen and Paul Hess
Home health agency growth and consolidation have resulted in increasingly larger agencies, many of whom are seeking economies of scale and need strong IT solutions to drive them into the future. This report highlights home health EHR vendors’ performance among midsize and larger home health agencies (average daily census of >200) and explores a few key questions: Which vendors are most often used by midsize or larger organizations, and how do they perform? Are other vendors challenging Homecare Homebase’s significant presence in the largest agencies? How have recent acquisitions impacted satisfaction for MatrixCare (Brightree), Netsmart, and WellSky customers? Which solutions are most commonly used by independent agencies versus those owned by health systems?
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Interoperability 2020—Post-Acute and Behavioral Health
12 November 20    |   Coray Tate and Jonathan Christensen
Since it was established in November 2018, the CommonWell-Carequality connection has been utilized mostly by acute and ambulatory care organizations. More recently, post–acute care (home health, hospice, long-term care) and behavioral health organizations have started to connect to the national networks; the large majority of these early adopters find the connection valuable. This report—KLAS’ first on interoperability in the post–acute care and behavioral health markets—examines which vendors are connected today and the level of usability achieved by their most advanced customers.
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.
Flash Insights
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Patient-Driven Groupings Model (PDGM)
05 May 20    |   Jennifer Hickenlooper and Paul Hess
The new Patient-Driven Groupings Model (PDGM) proposed by Medicare went into effect January 1, 2020. Now that the dust has settled, KLAS reached out to home health organizations to understand how this change has impacted their operations. 52 agencies responded, sharing insights into how smooth or disruptive the transition was, how helpful home health vendors have been, and how the new model has impacted the bottom line. Note: The majority of responses came from agencies using Axxess, Brightree, Epic, Homecare Homebase, Netsmart, or WellSky.
Decision Insights
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Home Health 2019
07 February 19    |   Doug Tolley, Paul Hess and Sam Eaquinto
For many home health agencies, a quality EHR is a critical factor for staying in business. Home health EHR vendors are expected to be a strategic partner, helping customers navigate the current regulations and upcoming regulatory changes in the home health market. Accuracy of documentation and a focus on outcomes over activity are primary themes in market segment discussions. This report answers the critical questions of home health executives: Are other customers of my vendor satisfied? Which vendors do other home health agencies see as the most competitive when they are making their selections? When other agencies decide to make a change, where do they go?



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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