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Home Health
 

Vendor solutions providing core clinical and back office support for agencies providing home health services.

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Paul Hess
Senior Research Director
KLAS Senior Research Director - Paul Hess
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Home Health EHR 2021: A Look at the Experience of Midsize to Large Home Health Agencies) Report Cover Image
Performance
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Home Health EHR 2021: A Look at the Experience of Midsize to Large Home Health Agencies
23 February 21
<div class="row" style="margin-top: 10px;"> <div class="col-"> <p>Home health agency growth and consolidation have resulted in increasingly larger agencies, many of whom are seeking economies of scale and need strong IT solutions to drive them into the future. This report highlights home health EHR vendors’ performance among midsize and larger home health agencies (average daily census of &gt;200) and explores a few key questions:</p> <ul> <li>Which vendors are most often used by midsize or larger organizations, and how do they perform?</li> <li>Are other vendors challenging Homecare Homebase’s significant presence in the largest agencies?</li> <li>How have recent acquisitions impacted satisfaction for MatrixCare (Brightree), Netsmart, and WellSky customers?</li> <li>Which solutions are most commonly used by independent agencies versus those owned by health systems?</li> </ul> </div></div>

Recent Insights

in this study

Key Findings:

  1. MatrixCare Home Health Top Performer for Midsize Independent Agencies; Epic Provides Strong Experience for Health System–Owned Agencies
  2. Homecare Homebase Breadth of Functionality Drives Loyalty; Support Has Declined
  3. WellSky Product Meets Needs; Customers Report Dip in Support amid Vendor Growth
  4. Netsmart Customers Looking Elsewhere as Product Development Lags and Vendor Focus Shifts to myUnity Platform


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

Example Home Health products appearing in decisions image

Overall Score by Question Topic

Example Home Health overall score by question topic image

Provider Facility Size by Product

Example Home Health provider facility size by product image

Provider Facility Type by Product

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Related Articles
Article
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The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
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eTech Insight – In-Home Care - Complementing Remote Patient Monitoring
08 July 20    |   Mike Davis
Providing in-home care using physicians and advanced practice providers delivers another level of patient-focused care that is driving new players into the market.
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Transition to the PDGM
22 May 20    |   Jennifer Despain
We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be
Article
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Improve Your EHR Experience with Science
08 May 20    |   Connor Bice
Are organizations able to move the needle and improve their end users’ EHR experience? Arch Collaborative insights say that the answer is yes.
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
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Interoperability 2020—Post-Acute and Behavioral Health
12 November 20    |   Coray Tate and Jonathan Christensen
Since it was established in November 2018, the CommonWell-Carequality connection has been utilized mostly by acute and ambulatory care organizations. More recently, post–acute care (home health, hospice, long-term care) and behavioral health organizations have started to connect to the national networks; the large majority of these early adopters find the connection valuable. This report—KLAS’ first on interoperability in the post–acute care and behavioral health markets—examines which vendors are connected today and the level of usability achieved by their most advanced customers.
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.
Flash Insights
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Patient-Driven Groupings Model (PDGM)
05 May 20    |   Jennifer Hickenlooper and Paul Hess
The new Patient-Driven Groupings Model (PDGM) proposed by Medicare went into effect January 1, 2020. Now that the dust has settled, KLAS reached out to home health organizations to understand how this change has impacted their operations. 52 agencies responded, sharing insights into how smooth or disruptive the transition was, how helpful home health vendors have been, and how the new model has impacted the bottom line. Note: The majority of responses came from agencies using Axxess, Brightree, Epic, Homecare Homebase, Netsmart, or WellSky.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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