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Cerner Revenue Cycle Management, Report 1 of 4

Cerner Revenue Cycle Management, Report 1 of 4
Commitments Made Versus Commitments Kept

Authored by: Boyd Stewart & Alex McIntosh December 13, 2018 | Read Time: 3  minutes

In August 2018, 37 representatives from 17 current Cerner RCM clients and 24 representatives from 12 third-party consulting firms gathered in Salt Lake City with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was best described by Bert Zimmerli, CFO of host organization Intermountain Healthcare, in his invitation to peers to participate: “To work together to help accelerate client success and satisfaction with Cerner’s revenue cycle management solutions” and to work with Cerner “to formulate a plan worthy of our confidence.” Prior to the summit, many Cerner RCM customers had expressed varying degrees of dissatisfaction with the solution and with Cerner’s development. To find out whether customers’ perceptions of Cerner and the RCM solution have changed, KLAS has reached out to the provider organizations and firms who attended the summit, as well as a handful of other advanced Cerner RCM customers, to gather feedback on the proposed changes and the future of Cerner’s RCM solution.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.