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Smart Pumps
Avoiding Buyer's Remorse

March 8, 2010

Approximately one in five customers who purchased the highest-rated B. Braun Outlook or the new Hospira Symbiq say that they would not buy the same pump again, nor would 17 percent of those using the small, user-friendly Baxter Sigma pump. Conversely, 99 percent of interviewed customers who purchased the CareFusion Alaris pump would repeat the decision. What accounts for these differences in customer satisfaction and buyer’s remorse?

Purchasing infusion pumps is a multi-stakeholder decision, and Alaris has shown its ability to satisfy nearly every stakeholder at almost every type of facility. Where do other pumps vendors fall down? How important are hospital size, wireless functionality, EMR integration, and department buy-in to the overall success of a product, and which vendors can deliver in which situations?

author - Robert Ellis
Project Manager
Robert Ellis
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.