Middle East & Africa EHR 2024
23 February 24
| Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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Manager
Loyalty
I would buy Cardiology Solutions again. It is Optum’s biggest...
Manager
Relationship
Large organizations should have their own support folks who handle the...
Manager
Relationship, Product, Value
From a security perspective, Optum includes a lot of additional...
Director
Relationship
Optum has a service that continually monitors the system. That is...
Director
Relationship, Operations, Product
We have had a lot of problems with the system since our...
Director
Product, Value
I have had the opportunity to recommend a product, and I have not...
Director
Relationship, Operations
Optum could have more knowledgeable first-line staff members. There...
Director
Loyalty
We have had some challenges with Optum in the cardiology space. Optum...
Analyst/Coordinator
Product, Value
In general, Optum could improve Cardiology Solutions with the ease of...
Analyst/Coordinator
Operations
Optum is more reactive than they are proactive. I haven't seen much...