Latin America PACS 2024
15 October 24
| Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Manager
Operations
My staff members don't really have much contact with this solution,...
Manager
Relationship
The people we work with from Roche have been good to work with as we...
Manager
Relationship, Operations
Sometimes, Roche will tell us that we need to upgrade different...
Manager
Culture
Sometimes we have a little bit of an issue with our sales...
Manager
Operations
The training I got when Roche initially implemented the solution was...
Manager
Relationship
The phone support from Roche has always been excellent. The vendor is...
Manager
Relationship, Product
I have been quite happy with Roche. cobas infinity POC solution is...
Manager
Operations
We did an upgrade several years ago that did not go well, but Roche...
Manager
Product
I use the product almost daily. I can quickly check certain results in...
Manager
Product
We have an LIS. We don't have a big hospital system from a vendor like...