A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 83.1
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
RevSpring
Talksoft Patient Engagement |
89.6 |
+1%
|
22
|
A-
|
A-
|
A-
|
B+
|
A
|
A-
|
|
|
|
|
|
|
||||||
Upfront
Upfront |
88.2 |
-5%
|
24
|
B
|
A-
|
B+
|
B
|
A
|
A
|
|
|
|
|
|
|
||||||
CipherHealth
CipherOutreach |
86.4 |
-4%
|
18
|
B+
|
A-
|
B+
|
B
|
B+
|
B
|
|
|
|
|
|
|
||||||
Luma Health
Luma Health |
86.1 |
0%
|
42
|
B
|
B+
|
B
|
B+
|
B+
|
A-
|
|
|
|
|
|
|
||||||
Artera
Artera |
85.3 |
-2%
|
29
|
B
|
B+
|
B+
|
B
|
B+
|
B+
|
|
|
|
|
|
|
||||||
Relatient
Patient Engagement Platform |
76.7 |
-3%
|
25
|
C
|
C
|
B-
|
B-
|
C
|
B+
|
|
|
|
|
|
|
||||||
TeleVox
(Intrado) HouseCalls Pro |
68.1 |
-15%
|
27
|
D
|
D
|
C-
|
C
|
C
|
C
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Klara
Klara L |
85.5 |
9
|
B
|
A-
|
B
|
B
|
B-
|
A
|
|
|
|
|
|
||||
PerfectServe
Patient & Family Communication L |
80.2 |
7
|
B-
|
B
|
C+
|
C+
|
C+
|
B+
|
Klara L
9
Patient & Family Communication L
7