Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2024 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2024 Best In Klas
 

Patient Communications

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 83.1
Software average: 79.6
Grading Scale

Overall performance score
(100-point scale)
Trend
(2023-2024)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                   
RevSpring
Talksoft Patient Engagement  
KLAS comments icon
89.6
+1%
22
A-
A-
A-
B+
A
A-
         
 
 
 
 
 
Upfront
Upfront  
KLAS comments icon
88.2
-5%
24
B
A-
B+
B
A
A
         
 
 
 
 
 
CipherHealth
CipherOutreach  
KLAS comments icon
86.4
-4%
18
B+
A-
B+
B
B+
B
         
 
 
 
 
 
Luma Health
Luma Health  
KLAS comments icon
86.1
0%
42
B
B+
B
B+
B+
A-
         
 
 
 
 
 
Artera
Artera  
KLAS comments icon
85.3
-2%
29
B
B+
B+
B
B+
B+
         
 
 
 
 
 
Relatient
Patient Engagement Platform  
KLAS comments icon
76.7
-3%
25
C
C
B-
B-
C
B+
         
 
 
 
 
 
TeleVox
(Intrado) HouseCalls Pro  
KLAS comments icon
68.1
-15%
27
D
D
C-
C
C
C
 
50.0
100.0
 
 
culture
A-
loyalty
A-
operations
A-
product
B+
relationship
A
value
A-
 
 
culture
B
loyalty
A-
operations
B+
product
B
relationship
A
value
A
 
 
culture
B+
loyalty
A-
operations
B+
product
B
relationship
B+
value
B
 
 
culture
B
loyalty
B+
operations
B
product
B+
relationship
B+
value
A-
 
 
culture
B
loyalty
B+
operations
B+
product
B
relationship
B+
value
B+
 
 
culture
C
loyalty
C
operations
B-
product
B-
relationship
C
value
B+
 
 
culture
D
loyalty
D
operations
C-
product
C
relationship
C
value
C
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Klara
Klara
L
85.5
9
B
A-
B
B
B-
A
       
 
 
 
 
 
PerfectServe
Patient & Family Communication
L
80.2
7
B-
B
C+
C+
C+
B+
 

L      

&nbps;
Klara
Klara L
85.5
9
culture
B
loyalty
A-
operations
B
product
B
relationship
B-
value
A
 

PerfectServe
Patient & Family Communication L
80.2
7
culture
B-
loyalty
B
operations
C+
product
C+
relationship
C+
value
B+
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Communications Awards