Arch Case Studies: clinician-relationships-and-communication

Improving the EHR Experience with Virtual Scribes 2024

To reduce provider burnout and turnover exacerbated by the documentation burden, Cleveland Clinic Foundation (CCF), in partnership with IKS Health, implemented in-person and virtual scribes and leveraged Dragon Medical One.

Created in partnership with Cleveland Clinic Health System | Friday, November 15, 2024 | Report Brief Read Time: 0 minutes

Enhancing EHR Education During Work...

Enhancing EHR Education During Work Hours 2024

Hennepin Healthcare launched a specialized training program for nurses and providers to improve satisfaction with the EHR. The program offers tailored courses for the inpatient, ambulatory, and emergency departments and is integrated into working hours. Providers receive hour-long sessions, while nurses participate in shorter, 15-minute “snapshot sessions.”

Created in partnership with Hennepin County Medical Center | Wednesday, November 13, 2024 | Report Brief Read Time: 0 minutes

Optimizing Documentation, Enhancing...

Optimizing Documentation, Enhancing Workflows, and Improving Nursing Wellness 2024

MaineHealth is alleviating burnout by optimizing documentation, enhancing nursing workflows, creating supportive work environments, fostering teamwork, and minimizing unnecessary tasks.

Created in partnership with MaineHealth | Tuesday, November 12, 2024 | Report Brief Read Time: 0 minutes

Optimizing Clinician Training by...

Optimizing Clinician Training by Leveraging Data and Expertise 2024

UTHealth Houston leverages both EHR user efficiency data (i.e., Epic Signal data) and experts throughout the organization to ensure strong EHR education. In May 2021, UTHealth Houston was one of the first organizations in the United States to implement Epic during the global pandemic. Just three years after go-live, their overall Net EHR Experience Score ranks in the 97th percentile across the Arch Collaborative.

Created in partnership with UTHealth Houston | Thursday, November 7, 2024 | Report Brief Read Time: 0 minutes

Comprehensive Initial Training Sets...

Comprehensive Initial Training Sets Up Nurses for EHR Satisfaction 2024

Hamad Medical Corporation’s notably comprehensive approach to nurse onboarding education contributes to nurses at the organization reporting higher than average EHR satisfaction compared to nurses at other organizations measured in the Arch Collaborative.

Created in partnership with Hamad Medical Corporation | Thursday, October 24, 2024 | Report Brief Read Time: 0 minutes

Using Rover and Mobile Nursing...

Using Rover and Mobile Nursing Workflows to Improve Nurse Satisfaction and Patient Safety 2024

Royal Children’s Hospital Melbourne, who went live on Epic in 2016, deeply adopted Rover and mobile nursing workflows to improve nurses’ EHR satisfaction and patient safety, with improved Net EHR Experience Scores (NEES) over three Arch Collaborative measurements.

Created in partnership with Royal Children's Hospital Melbourne | Thursday, October 24, 2024 | Report Brief Read Time: 0 minutes

A Physician Success Story from the...

A Physician Success Story from the EHR Implementation and Beyond 2024

Henry County Hospital implemented MEDITECH Expanse in 2019, and five years into the use of the platform, their physicians report a Net EHR Experience Score (NEES) in the 95th percentile of all Arch Collaborative organizations. They also rate the organization high for shared EHR ownership and governance as well as EHR support.

Created in partnership with Henry County Hospital | Friday, October 11, 2024 | Report Brief Read Time: 0 minutes

Adapting Onboarding EHR Education...

Adapting Onboarding EHR Education to Meet Nurses’ Needs 2024

Children’s Healthcare of Atlanta meets nurses’ EHR onboarding education needs by offering flexible training approaches based on new hires’ experience levels.

Created in partnership with Children's Healthcare of Atlanta | Wednesday, September 18, 2024 | Report Brief Read Time: 0 minutes

Focusing on Providers through...

Focusing on Providers through Effective Initial and Ongoing EHR Education 2024

Ozarks Healthcare went live on MEDITECH Expanse in January of 2020, has measured three times with the Arch Collaborative, and has shown an increase in their Net EHR Experience Score (NEES) with each measurement. Several years into their MEDITECH Expanse implementation, Ozarks Healthcare adapted their new-hire EHR education to provide one-on-one instruction and structured opportunities for follow-up education. This approach has resulted in providers having high comfort navigating the EHR.

Created in partnership with Ozarks Healthcare | Monday, September 16, 2024 | Report Brief Read Time: 0 minutes

Focusing on Providers through EHR...

Focusing on Providers through EHR Governance and Support 2024

Ozarks Healthcare went live on MEDITECH Expanse in January of 2020, has measured three times with the Arch Collaborative, and has shown an increase in their Net EHR Experience Score (NEES) with each measurement. To help improve their providers’ EHR experience, Ozarks Healthcare created a strong governance structure with broad representation from across the organization, provided IT support with a personal touch, and customized their upgrade timeline to allow for better change management.

Created in partnership with Ozarks Healthcare | Monday, September 16, 2024 | Report Brief Read Time: 0 minutes

Partnering to Improve EHR Education...

Partnering to Improve EHR Education & Trust in IT by Enabling Learning & Efficiency 2024

M Health Fairview’s adoption of uPerform enhanced operational efficiency and content distribution, leading to improved utilization of learning materials and tools and improved satisfaction with the EHR, IT, and EHR education.

Created in partnership with University of Minnesota Medical Center, Fairview | Monday, June 3, 2024 | Report Brief Read Time: 0 minutes

Clinical Optimization and Workflow...

Clinical Optimization and Workflow Enhancement 2024

Chartis helped restructure the clinical informatics program and enhance clinical optimization at UCI Health by introducing Gemba rounds for workflow efficiency, aiding with orthopedic workflows, and facilitating the onboarding of a new CMIO.

Created in partnership with UCI Health | Wednesday, May 1, 2024 | Report Brief Read Time: 0 minutes

Transforming Initial EHR Education...

Transforming Initial EHR Education 2024

A Partnership between UW Medicine, Tegria, and Amplifire

Created in partnership with UW Medicine | Thursday, February 29, 2024 | Report Brief Read Time: 0 minutes

A Transformative Training...

A Transformative Training Experience through Adaptive and Role-Based EHR Education 2024

A partnership between Aspirus Health and uPerform

Created in partnership with Aspirus System | Friday, February 23, 2024 | Report Brief Read Time: 0 minutes

Engineering a User-Centric EHR...

Engineering a User-Centric EHR Experience

Sírio-Libanês Hospital addressed the initial challenges of their EHR implementation by developing a seamlessly integrated clinician portal, engaging physicians collaboratively, and continually upgrading the system to enhance user experience and patient care outcomes.

Created in partnership with Instituto Sírio-Libanês | Wednesday, January 3, 2024 | Report Brief Read Time: 0 minutes

A Multifaceted Approach to...

A Multifaceted Approach to Elevating EHR Reliability

Essentia Health uses a robust network infrastructure, transparent communication, data-driven performance tracking, proactive hardware management, and internal expertise development to promote EHR reliability.

Created in partnership with Essentia Health | Thursday, December 21, 2023 | Report Brief Read Time: 0 minutes

Elevating Quality Patient Care by...

Elevating Quality Patient Care by Optimizing the EHR & Cultivating Collaborative Leadership

Essentia Health utilizes clinical decision support tools, streamlined internal integration, and collaborative teams, including their Physician Informatics Group, to enhance the quality of patient care through their EHR.

Created in partnership with Essentia Health | Thursday, December 21, 2023 | Report Brief Read Time: 0 minutes

Increasing EHR Workflow Efficiency...

Increasing EHR Workflow Efficiency by Reducing Clicks

Scripps Health undertook a project to successfully reduce clinician clicks within the EHR, engaged healthcare providers to streamline the process, and created a visual representation through their “click wheel.”

Created in partnership with Scripps Health | Thursday, December 21, 2023 | Report Brief Read Time: 0 minutes

Promptly Addressing Physician...

Promptly Addressing Physician Burnout through Psychological Support

Yuma Regional Medical Center created a multifaceted strategy led by a dedicated organizational psychologist to address physician burnout, demonstrating a holistic commitment to physicians' mental health and professional growth while setting a model for proactive and comprehensive burnout prevention in a healthcare. setting.

Created in partnership with Yuma Regional Medical Center | Thursday, December 21, 2023 | Report Brief Read Time: 0 minutes

Penn Medicine & Carelign Improve...

Penn Medicine & Carelign Improve Efficiency in Care Coordination & Documentation

Clinicians at Penn Medicine developed a team-based clinical communications tool called Carelign that focuses on improved data visualization, tasking, and documentation. This tool has proven beneficial for users in improving care coordination and clinician efficiency. Carelign has since spun out as a commercial entity called CareAlign to enable other healthcare organizations to realize the same benefits the application has provided to Penn Medicine. Please note throughout this case study that any use of the term “Carelign” is Penn Medicine’s tool, whereas, “CareAlign” is the commercially available product.

Created in partnership with Penn Medicine | Tuesday, November 21, 2023 | Report Brief Read Time: 0 minutes

Optimizing Nurse Training and...

Optimizing Nurse Training and Efficiency Through Task Forces

Valley Children’s Hospital addressed nursing concerns by forming task forces, revising training methods, and optimizing documentation practices with strong support from leadership, leading to improved EHR satisfaction.

Created in partnership with Valley Childrens Hospital | Tuesday, November 14, 2023 | Report Brief Read Time: 0 minutes

Better Together: Optimizing...

Better Together: Optimizing Solutions for Documentation Transformation Efforts

Baylor Scott & White Health reduces note bloat by using the Assessment, Plan, Subjective, Objective (APSO) notes and partnering with 3M to increase utilization of speech recognition software to help improve documentation efficiency.

Created in partnership with Baylor Scott & White Health | Friday, November 10, 2023 | Report Brief Read Time: 0 minutes

How to Achieve a 28-Point Increase...

How to Achieve a 28-Point Increase in EHR Satisfaction

Amsterdam UMC saw a 28-point jump in their Net EHR Experience Score after creating a clinician ambassador program and offering comprehensive ongoing EHR education.

Created in partnership with Amsterdam UMC | Monday, November 6, 2023 | Report Brief Read Time: 0 minutes

How to Achieve a 28-Point Increase...

How to Achieve a 28-Point Increase in EHR Satisfaction

Amsterdam UMC saw a 28-point jump in their Net EHR Experience Score after creating a clinician ambassador program and offering comprehensive ongoing EHR education.

Created in partnership with Amsterdam UMC | Monday, November 6, 2023 | Report Brief Read Time: 0 minutes

Cultivating Provider Satisfaction...

Cultivating Provider Satisfaction and Minimizing Burnout

Circle the City focuses on reducing burnout and enhancing clinician satisfaction by employing a mission-centered recruitment process, offering ongoing support through frequent one-on-ones with medical directors, promoting a patient-centered approach, and prioritizing community building and culture.

Created in partnership with Circle the City | Friday, November 3, 2023 | Report Brief Read Time: 0 minutes

Addressing EHR Efficiency through...

Addressing EHR Efficiency through Proactive Two-Way Communication

Houston Methodist uses Signal and NEAT data to identify and address EHR issues, fosters collaboration through councils and committees, and focuses on improving workflows and end-user/clinician efficiency based on user feedback. The organization also utilizes virtual nursing to alleviate documentation burden and enhance patient experiences.

Created in partnership with Houston Methodist | Friday, October 13, 2023 | Report Brief Read Time: 0 minutes

Promoting Clinician Satisfaction...

Promoting Clinician Satisfaction through Strategic Collaboration

UNC Health prioritizes a collaborative culture, enhanced analytics, and a strong clinical informatics team for overall satisfaction with the EHR.

Created in partnership with UNC Health Care | Monday, September 25, 2023 | Report Brief Read Time: 0 minutes

Maintaining System Satisfaction...

Maintaining System Satisfaction Through Consistent Planning, Testing, and Communication

University of Iowa Health Care prioritizes system redundancy to maintain consistent user environments, communicates with clinicians about service impacts, and collaborates closely with the EHR vendor and clinicians for testing and upgrades.

Created in partnership with University of Iowa Hospitals and Clinics | Monday, September 11, 2023 | Report Brief Read Time: 0 minutes

EHR Governance for Building...

EHR Governance for Building Clinician Trust

Lawndale Christian Health Center (Lawndale) believes superb customer service, along with high-performing technology and technical expertise, is foundational to EHR support.

Created in partnership with Lawndale Christian Health Center | Wednesday, September 6, 2023 | Report Brief Read Time: 0 minutes

Comprehensive EHR Education with...

Comprehensive EHR Education with Optimization and Upgrade Training

Essentia provides comprehensive training and optimization support for their providers. Regular upgrade schedules, education materials, and principal trainers with expertise in adult learning principles ensure effective communication and support for EHR changes and upgrades.

Created in partnership with Essentia Health | Wednesday, August 30, 2023 | Report Brief Read Time: 0 minutes

Using Multiple Methods and Testing...

Using Multiple Methods and Testing Competency for Well-Rounded Provider Onboarding

Mediclinic used tailored online and face-to-face training, competency assessments, and ongoing superuser support while ensuring competency and proficiency and keeping the training up-to-date.

Created in partnership with Mediclinic Middle East | Wednesday, August 30, 2023 | Report Brief Read Time: 0 minutes

Improving APP Efficiency through...

Improving APP Efficiency through EHR Personalization

The University of California San Francisco Health (UCSF Health) leverages onboarding, efficiency initiatives, and ongoing training to optimize APPs’ workflows and enhance their EHR experience.

Created in partnership with UCSF Health | Friday, August 18, 2023 | Report Brief Read Time: 0 minutes

Maintaining Fast System Response...

Maintaining Fast System Response Time Through Proactive Planning

Carle Health prioritizes provider satisfaction with the EHR system's response time by employing vendor collaboration, proactive monitoring, and a robust infrastructure.

Created in partnership with The Carle Foundation | Monday, August 7, 2023 | Report Brief Read Time: 0 minutes

Driving Efficiency through Adoption...

Driving Efficiency through Adoption of Evidence-Based Personalization

WellSpan Health achieves a high adoption rate of personalization tools among healthcare providers through early training, at-the-elbow support, management support, individualized assistance, and data-driven recommendations.

Created in partnership with WellSpan Health | Monday, July 31, 2023 | Report Brief Read Time: 0 minutes

Maintaining System Reliability...

Maintaining System Reliability Through Planning and Testing

Hennepin Healthcare maintains system reliability by establishing monthly well-planned downtime for maintenance and updates and by minimizing unplanned downtime through testing procedures.

Created in partnership with Hennepin County Medical Center | Monday, July 31, 2023 | Report Brief Read Time: 0 minutes

Trust Between Health System and EHR...

Trust Between Health System and EHR Vendor Creates Successful Users

MDVIP and athenahealth have created a partnership based on trust which helps their end users experience higher success with their EHRs and feel more supported by their EHR vendor and their organization.

Created in partnership with MDVIP | Friday, July 14, 2023 | Report Brief Read Time: 0 minutes

Elevating the Voice of Frontline...

Elevating the Voice of Frontline Nursing Staff through Tiered Informatics Leadership

MD Anderson has successfully improved EHR satisfaction among nurses by establishing a strong nursing informatics team that works collaboratively to empower nurses, address their needs, and promote continual improvement in EHR utilization.

Created in partnership with University of Texas MD Anderson Cancer Center | Thursday, July 13, 2023 | Report Brief Read Time: 0 minutes

Engaging Providers throughout the...

Engaging Providers throughout the EHR Improvement Process

Sharp Rees-Stealy addresses EHR change requests by actively involving providers, using specialized work groups, and providing regular updates.

Created in partnership with Sharp HealthCare | Thursday, July 13, 2023 | Report Brief Read Time: 0 minutes

MDVIP Onboarding and Follow-Up...

MDVIP Onboarding and Follow-Up Education

MDVIP has specifically trained their EHR education team and invests significant time to aid providers in onboarding and ongoing EHR education. The communication and training start before the go-live, outlining the value of utilizing athenahealth’s EHR as their preferred system and then following up with consistent and appropriate training.

Created in partnership with MDVIP | Thursday, July 13, 2023 | Report Brief Read Time: 0 minutes

A System-Wide Approach for...

A System-Wide Approach for Organizational and Individual Clinician Wellness

Indiana Primary Health Care Association (IPHCA) created the Workforce Support Toolkit, which offers a stress screening and resource guide for healthcare clinicians, providing personalized strategies to prevent and address burnout, reshape workplace culture, and promote well-being through interdisciplinary intervention.

Created in partnership with Indiana Primary Health Care Association | Wednesday, July 12, 2023 | Report Brief Read Time: 0 minutes

Providing Consistent Communication...

Providing Consistent Communication Through Engaging Clinicians in Informatics

MetroHealth utilizes a comprehensive communication strategy involving provider champions, an informatics leadership team, personalized emails, and multiple tools to engage stakeholders in informatics initiatives, focusing on voluntary involvement, peer-to-peer communication, and virtual meetings to facilitate information sharing, feedback, and problem resolution.

Created in partnership with MetroHealth System | Wednesday, July 12, 2023 | Report Brief Read Time: 0 minutes

Tailored Personalization Support...

Tailored Personalization Support for Optimized Workflows

Penn Medicine specializes in personalizing and optimizing the use of the EHR for providers through tailored orientation sessions and ongoing support, aiming to enhance EHR usage and workflow efficiency.

Created in partnership with Penn Medicine | Wednesday, July 12, 2023 | Report Brief Read Time: 0 minutes

Leveraging Technology for Peak...

Leveraging Technology for Peak System Reliability

Connecticut Children's prioritizes system reliability through virtualization, redundancy, routine infrastructure assessments, and the monitoring of performance metrics.

Created in partnership with Connecticut Children's Medical Center | Monday, June 26, 2023 | Report Brief Read Time: 0 minutes

Using Guiding Principles and...

Using Guiding Principles and Standards as a Starting Point for EHR Requests 2023

Confluence Health provides effective EHR support by promoting the organization’s internal help desk, systematically prioritizing tickets, regularly communicating ticket status and updates, and following standards and guiding principles for consistency and effective decision-making.

Created in partnership with Confluence Health | Tuesday, June 20, 2023 | Report Brief Read Time: 0 minutes

Accessible, Tailored Ongoing Training

Franciscan Health utilizes an upgrades dashboard, personalized educational resources, an individualized refresher training, and close collaboration between physician trainers and informatics technicians to ensure effective training, spread information, and monitor metrics for physician satisfaction.

Created in partnership with Franciscan Health | Wednesday, June 14, 2023 | Report Brief Read Time: 0 minutes

Tailored Provider Onboarding with a...

Tailored Provider Onboarding with a Focus on Follow-Up

Lee Health redesigned their training to meet specific provider needs without overburdening providers with unnecessary information.

Created in partnership with Lee Health | Wednesday, June 14, 2023 | Report Brief Read Time: 0 minutes

Keeping Channels of Communication...

Keeping Channels of Communication Open with End Users and Leadership

Harris Health System uses two-way communication with their nurses when reviewing and implementing enhancements to the EHR, and they are proactive about keeping funding for their EHR-related projects and programs by demonstrating and articulating their value to the organization.

Created in partnership with Harris Health System | Monday, June 12, 2023 | Report Brief Read Time: 0 minutes

Keeping the Door Open for EHR Fixes...

Keeping the Door Open for EHR Fixes and Requests

The University of Michigan Health–West uses a balanced approach of collaboration with end users, effective communication, and careful management of long-term changes to ensure high satisfaction with the timeliness of EHR fixes.

Created in partnership with University of Michigan Health-West | Monday, June 12, 2023 | Report Brief Read Time: 0 minutes

Nurse Onboarding by Work...

Nurse Onboarding by Work Environment and Ongoing Training on Multiple Scales

Harris Health System trains onboarding nurses according to their specialty and then utilizes a combination of mass communication and one-on-one coaching to help keep nurses well trained.

Created in partnership with Harris Health System | Monday, June 12, 2023 | Report Brief Read Time: 0 minutes

Improving Clinician Wellness by...

Improving Clinician Wellness by Strengthening Relationships in the Workplace

We are social creatures, and we thrive on the social aspect of comradery whether we're at work, not at work, with family, or with friends.

Created in partnership with Harbin Clinic | Wednesday, May 31, 2023 | Report Brief Read Time: 0 minutes

Using Data and Relationships to...

Using Data and Relationships to Create Clinic-Specific Sprint Trainings

University of Vermont Health Network's two-week sprint training includes informatics experts and clinical leaders in optimizing EHR use through individual training and workflow optimization with the ultimate aim to improve user satisfaction.

Created in partnership with University of Vermont Health Network | Wednesday, May 31, 2023 | Report Brief Read Time: 0 minutes

Health Center and EHR Vendor...

Health Center and EHR Vendor Alignment Leads to Highly Successful Users

Wahiawa Health and athenahealth have set out on a journey to improve end-user EHR satisfaction by creating a strong relationship, utilizing impactful EHR education efforts, and having the right type of support available for end users.

Created in partnership with Wahiawa Center for Community Health | Tuesday, May 16, 2023 | Report Brief Read Time: 0 minutes

EPR Governance for Building...

EPR Governance for Building Clinician Trust

By making the EPR and related technologies and content more accessible, Birmingham and Solihull Mental Health Foundation Trust was able to increase their clinicians’ overall satisfaction with the EPR.

Created in partnership with Birmingham and Solihull Mental Health NHS Foundation Trust | Tuesday, May 9, 2023 | Report Brief Read Time: 0 minutes

EPR Governance for Building...

EPR Governance for Building Clinician Trust

By making the EPR and related technologies and content more accessible, Birmingham and Solihull Mental Health Foundation Trust was able to increase their clinicians’ overall satisfaction with the EPR.

Created in partnership with Birmingham and Solihull Mental Health NHS Foundation Trust | Tuesday, May 9, 2023 | Report Brief Read Time: 0 minutes

Monthly, Well-Planned Instances of...

Monthly, Well-Planned Instances of Downtime for Reducing Unplanned Outages

The University of Wisconsin Hospital and its clinics prevent unplanned software and hardware outages by proactively updating, fixing, and replacing their technology. They spend weeks preparing and testing before planned instances of downtime to help things run as quickly and smoothly as possible.

Created in partnership with UW Health | Tuesday, May 9, 2023 | Report Brief Read Time: 0 minutes

Proactively Tracking and Improving...

Proactively Tracking and Improving Chart Closure Rates

St. Charles discovered charting backlogs that were flying under the radar and started tracking closure rates and adjusting workloads to help providers stay on top of the load.

Created in partnership with St. Charles Healthcare | Wednesday, April 5, 2023 | Report Brief Read Time: 0 minutes

Making Upgrades Easy to Cope With

Bellin Health built schedules to prepare, test, and deliver communication and training for upgrades to make changes as easy for clinicians as possible.

Created in partnership with Bellin Health System | Friday, March 3, 2023 | Report Brief Read Time: 0 minutes

Managing Wait Time for Fixes and...

Managing Wait Time for Fixes and Enhancements

Bellin Health developed a ticket system that accounts for different types of requests and keeps the end user in the loop.

Created in partnership with Bellin Health System | Friday, March 3, 2023 | Report Brief Read Time: 0 minutes

Patient Safety and Quality Care:...

Patient Safety and Quality Care: Making the Right Thing the Easiest Thing

Wellstar Health System maintains a culture of prioritizing patient care by using that as a lens through which they view the EHR.

Created in partnership with WellStar Health System | Friday, March 3, 2023 | Report Brief Read Time: 0 minutes

Planning Consistent and Tailored...

Planning Consistent and Tailored Communication

Bellin Health System built communication planning into their governance process and utilized leadership and superusers to help facilitate the communication for changes to the EHR.

Created in partnership with Bellin Health System | Friday, March 3, 2023 | Report Brief Read Time: 0 minutes

Success at SUNY: An Epic Initiative...

Success at SUNY: An Epic Initiative Driven by You for You

Providers need support. EPIC4Me was born out of necessity. SUNY released a tip of the day specific to an Epic feature that could save time for their physicians and providers. The buzz caught on.

Created in partnership with SUNY Upstate Medical University | Monday, February 27, 2023 | Report Brief Read Time: 0 minutes

Leveraging Informatics and IT Teams...

Leveraging Informatics and IT Teams to Increase Feelings of EHR Support

Harris Health System’s informatics and IT departments work together with end users to understand and resolve issues, creating robust EHR support for providers.

Created in partnership with Harris Health System | Monday, February 13, 2023 | Report Brief Read Time: 0 minutes

Mayo Clinic & 3M: The Path to...

Mayo Clinic & 3M: The Path to Automation and Ambient Documentation

Mayo Clinic and 3M lay the foundation for their collaborative journey to the automation of EHR provider tasks and ambient documentation by ensuring adoption of speech-enabled technologies.

Created in partnership with Mayo Foundation | Tuesday, January 31, 2023 | Report Brief Read Time: 0 minutes

Cottage Health and Chartis:...

Cottage Health and Chartis: Clinical Informatics Improvement

Cottage Health partnered with Chartis to restructure their clinical informatics team and processes to align with organizational priorities, decrease unnecessary variability in care, help drive improvements in care effectiveness and efficiencies, and reduce burnout potential. Leveraging this new clinical informatics structure, Cottage Health has also increased organizational trust in IT and informatics.

Created in partnership with Cottage Health | Wednesday, November 16, 2022 | Report Brief Read Time: 0 minutes

Real-Time Monitoring of an EHR's...

Real-Time Monitoring of an EHR's Reliability and Response Time

Intermountain Healthcare uses Goliath Technologies’ solution to identify reliability and response time issues in their organization and monitor those issues to improve the end-user EHR experience.

Created in partnership with Intermountain Healthcare, Inc. | Thursday, November 10, 2022 | Report Brief Read Time: 0 minutes

Creating an Atmosphere of Trust...

Creating an Atmosphere of Trust with Clinical Workflows and Peer-Led Support Reduces Burnout

Yuma Regional Medical Center has focused on a peer- based, hierarchal system that allows physicians to feel comfortable talking about their workflow frustrations and confident that changes will be made.

Created in partnership with Yuma Regional Medical Center | Wednesday, November 9, 2022 | Report Brief Read Time: 0 minutes

Training For Physicians: One-On-One...

Training For Physicians: One-On-One Onboarding and Ongoing Training

Door County Medical Center has prioritized their initial onboarding for physicians and takes one-one-one training seriously. They have blocked out five to seven days from their EHR educator's schedule to dedicate their full attention to at-the-elbow support training.

Created in partnership with Door County Medical Center | Wednesday, November 9, 2022 | Report Brief Read Time: 0 minutes

Best Practice Alert (BPA)...

Best Practice Alert (BPA) Optimization

Dayton Children’s Hospital uses a specific BPA committee and feedback from end users to create the most effective BPAs.

Created in partnership with Dayton Childrens Hospital | Monday, August 15, 2022 | Report Brief Read Time: 0 minutes

Involving Key Stakeholders in IT...

Involving Key Stakeholders in IT Governance

Dayton Children’s Hospital designed their IT governance structure to create informed decision-making and more organizational buy-in by leveraging different councils, oversight groups, and workgroups as keys to a successful overall structure.

Created in partnership with Dayton Children's Hospital | Monday, August 15, 2022 | Report Brief Read Time: 0 minutes

Clinical Skills and Documentation...

Clinical Skills and Documentation Go Hand in Hand

Nurses practice documentation as they hone their skills. Having a focus on creating real-world training will mean that nurses will truly know what to do on their first day of clinical practice.

Created in partnership with Ohio State University Health System | Monday, August 8, 2022 | Report Brief Read Time: 0 minutes

In Basket Oversight: Reducing...

In Basket Oversight: Reducing Clutter to Improve Efficiency

Advocate Aurora Health reduces the clutter in clinicians' inboxes by critically analyzing content, retention time, encounter closures, and Signal data.

Created in partnership with Advocate Aurora Health | Wednesday, August 3, 2022 | Report Brief Read Time: 0 minutes

Working Elbow-to-Elbow: Nursing and...

Working Elbow-to-Elbow: Nursing and IT Integration Efforts Increase Ongoing EHR Success

UMH West’s use of elbow-to-elbow collaboration between nursing and IT leads to trust and EHR success.

Created in partnership with University of Michigan Health-West | Wednesday, July 13, 2022 | Report Brief Read Time: 0 minutes

Six Hour Go-live Training

Striving to make the transition to MEDITECH Expanse as smooth as possible Ozarks required a minimum of six hours of EHR education prior to going live.

Created in partnership with Ozarks Healthcare | Tuesday, July 12, 2022 | Report Brief Read Time: 0 minutes

Creating Transparent Partnerships...

Creating Transparent Partnerships between IT and Providers

Southern Illinois Healthcare wanted to excel at managing the expectations of their internal customers; by saying what they could do, when they could do it, and why they could or couldn’t do it in a particular time frame.

Created in partnership with Southern Illinois Healthcare (IDN) | Wednesday, June 29, 2022 | Report Brief Read Time: 0 minutes

Strong Guidelines: Building Trust...

Strong Guidelines: Building Trust between Nursing and IT

Ochsner uses the clear guideline of always putting the patient first integrated within their information systems that influence improved engagement with EHR end users.

Created in partnership with Ochsner Health System | Wednesday, June 29, 2022 | Report Brief Read Time: 0 minutes

Virtual Training Platform Enhances...

Virtual Training Platform Enhances EHR Education

In facing the challenge of frequent upgrades and enhancements, Baylor Scott & White Health uses uPerform's platform to keep their clinicians' training content up-to-date, relevant, and accessible.

Created in partnership with Baylor Scott & White Health | Tuesday, April 26, 2022 | Report Brief Read Time: 0 minutes

Learn to Ride the Wave: EHR...

Learn to Ride the Wave: EHR Education from KP Southern California

Kaiser Permanente Southern California (KPSC) increases proficiency and satisfaction with the EHR by investing heavily in physician training. This starts with comprehensive, role-based initial training that has a 91% satisfaction rate and is followed by a strategic, ongoing EHR-education master course for their physicians. The latter program saves physicians three to five minutes per hour from charting with 98% of attendees recommending it to their peers.

Created in partnership with Southern California Permanente Medical Group (SCPMG) | Tuesday, April 12, 2022 | Report Brief Read Time: 0 minutes

Clinician-Led Optimization

Royal Children’s Hospital sees EHR change and enhancement requests through a clinical lens by involving clinicians in all steps of the process.

Created in partnership with Royal Childrens Hospital Melbourne | Thursday, February 3, 2022 | Report Brief Read Time: 0 minutes

UW Health and AQuity Partnership

UW Health and AQuity partnered to decrease documentation burden and burnout among primary and specialty care physicians by implementing a virtual scribe program.

Created in partnership with UW Health | Friday, January 14, 2022 | Report Brief Read Time: 0 minutes

Manage Customizations through Data...

Manage Customizations through Data and Evidence

Connecticut Children’s reduced nursing documentation time and improved interoperability by using data-driven and evidence-based decision making.

Created in partnership with Connecticut Childrens Medical Center | Monday, November 22, 2021 | Report Brief Read Time: 0 minutes

Baptist Health and Divurgent...

Baptist Health and Divurgent Partnership

Baptist Health needed to decrease onboarding time for clinicians during the COVID-19 pandemic. Divurgent partnered with them to create interactive and engaging eLearning to accomplish this goal.

Created in partnership with Baptist Health | Friday, October 29, 2021 | Report Brief Read Time: 0 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success

King Faisal Specialist Hospital and Research Center (KFSH&RC) successfully implemented Cerner’s system by starting with leadership support at the top followed by strong multidisciplinary informatics teams.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Thursday, September 9, 2021 | Report Brief Read Time: 0 minutes

Building EPR Expertise—Rounding and...

Building EPR Expertise—Rounding and Digital Design Authorities

When looking to refine and improve EPR user experience after a number of years of "first of type" modular deployments with brand-new Lorenzo EPR software, Morecambe Bay focused on getting support into each ward, improving communication, and increasing end-user expertise.

Created in partnership with University Hospitals of Morecambe Bay NHS Foundation Trust | Thursday, August 19, 2021 | Report Brief Read Time: 0 minutes

Building EPR Expertise—Rounding and...

Building EPR Expertise—Rounding and Digital Design Authorities

When looking to refine and improve EPR user experience after a number of years of "first of type" modular deployments with brand-new Lorenzo EPR software, Morecambe Bay focused on getting support into each ward, improving communication, and increasing end-user expertise.

Created in partnership with University Hospitals of Morecambe Bay NHS Foundation Trust | Thursday, August 19, 2021 | Report Brief Read Time: 0 minutes

Decreasing Turnover Rate by...

Decreasing Turnover Rate by Enhancing Training

The Guthrie Clinic implemented many changes with their training programs and communication in order to increase their providers’ satisfaction with the EHR.

Created in partnership with The Guthrie Clinic | Monday, July 19, 2021 | Report Brief Read Time: 0 minutes

Next-Level EHR Mastery Coaching

Intermountain Healthcare's renewed focus on provider coaching opportunities has been shown to lead to improvements in provider perceptions of the EHR.

Created in partnership with Intermountain Healthcare, Inc. | Friday, July 9, 2021 | Report Brief Read Time: 0 minutes

Collaborative Involvement Leads to...

Collaborative Involvement Leads to High Nurse Satisfaction

Bellin Health creates a space for end users' voices to be heard in a supportive environment that brings multiple departments together and creates high EHR satisfaction for nurses.

Created in partnership with Bellin Health System | Friday, June 25, 2021 | Report Brief Read Time: 0 minutes

Scenario-Based Training

Franciscan Health adjusted the curriculum, format, and instructors for their onboarding EHR education to better meet the needs of their nurses.

Created in partnership with Franciscan Health | Wednesday, June 9, 2021 | Report Brief Read Time: 0 minutes

Improve Trust in IT through...

Improve Trust in IT through Demonstrable Expertise

TidalHealth builds upon the expertise of their employees and their vendor to optimize their technology and workflows. Demonstrating expertise and intentionally seeking out clinicians to work in IT has built and established trust among the end users.

Created in partnership with TidalHealth | Monday, June 7, 2021 | Report Brief Read Time: 0 minutes

Nurse EHR Training Booster Shot

After nearly eight years on their EHR, Henry Ford Health System nurse leaders, educators, and informaticists partnered to create and implement a significant refresher course with impressive results.

Created in partnership with Henry Ford Health System | Tuesday, May 25, 2021 | Report Brief Read Time: 0 minutes

Improving Wellness By Paying...

Improving Wellness By Paying Attention

Spectrum Health’s wellness plan implements inclusive governance, places effective and trusted trainers at every turn, and removes the pebbles from their nurses’ shoes.

Created in partnership with Spectrum Health | Thursday, April 15, 2021 | Report Brief Read Time: 0 minutes

8-Week Sprints

MD Anderson put eight-week sprints into place and heavily utilized three groups, IS Liaisons, Epic ambulatory builders, and subject matter experts for each subspecialty to personalize the build and training for each ambulatory multidisciplinary center.

Created in partnership with University of Texas MD Anderson Cancer Center | Monday, October 19, 2020 | Report Brief Read Time: 0 minutes

Optimizing EHR Workflows

Sutter Health completely redesigned the workflow and documentation requirements for the nurses in their perioperative area, significantly decreasing the time nurses spent in their flowsheets.

Created in partnership with Sutter Health | Friday, September 25, 2020 | Report Brief Read Time: 0 minutes

Reducing Nursing Documentation Burden

Peninsula Health has reduced their nurses’ documentation burden, fixing existing issues through strong clinical engagement and has prevented additional burden, through adhering to defined change control.

Created in partnership with Peninsula Regional Medical Center | Thursday, July 23, 2020 | Report Brief Read Time: 0 minutes

Giving End Users a Voice in IT

Using a multipronged approach, Rush University Medical Center tackled EHR inefficiencies and the EHR frustrations of nurses and physicians.

Created in partnership with Rush University Medical Center | Wednesday, June 24, 2020 | Report Brief Read Time: 0 minutes

“5-Epic”: More Than a Help Desk

Gundersen Health System created a phone extension (“5-Epic”) that during normal business hours is staffed with an EHR trainer who can answer clinicians’ EHR-related questions.

Created in partnership with Gundersen Health System | Friday, June 12, 2020 | Report Brief Read Time: 0 minutes

Continuing Medical Education

Gundersen Health System fully invests in their ongoing EHR education by offering a three-day, on-site education program through which clinicians can earn CME credit and increase their EHR efficiency.

Created in partnership with Gundersen Health System | Friday, June 12, 2020 | Report Brief Read Time: 0 minutes

SmartChart

UVA Health System created a provider training program that uses provider self-assessments, in-person observations, and Epic's Signal data to customize the training to the individual.

SmartChart - Arch Collaborative Case Study

Created in partnership with UVA Health System | Tuesday, May 26, 2020 | Report Brief Read Time: 0 minutes

SmartChart: Change Management

UVA Health System built up an ongoing EHR education program from an idea, to a pilot, to a fully supported training program.

SmartChart: Change Management - Arch Collaborative Case Study

Created in partnership with UVA Health System | Tuesday, May 26, 2020 | Report Brief Read Time: 0 minutes

Epic Efficiency Course

ProHealth Care took advice from Gundersen Health System and Kaiser Permanente to build out a personalization course that helped their providers better personalize their EHR.

Created in partnership with ProHealth Care | Thursday, March 5, 2020 | Report Brief Read Time: 0 minutes

Integrating Data Across Different...

Integrating Data Across Different EHRs

Anne Arundel Medical Center connected with every practice in their region (60% of those practices on diverse EHRs) enabling clinicians to access clinical data in real time.

Created in partnership with Anne Arundel Medical Center | Thursday, March 5, 2020 | Report Brief Read Time: 0 minutes

Top-of-License Training

By creating a curriculum that targets all clinicians, Community Health Network trains their clinicians in the OB/GYN unit to work at the top of their license.

Created in partnership with Community Health Network | Friday, February 21, 2020 | Report Brief Read Time: 0 minutes

Impactful Informatics

Community Health Network outlines how they built a team of provider informaticists and details the responsibilities these provider informaticists take upon themselves.

Created in partnership with Community Health Network | Tuesday, February 4, 2020 | Report Brief Read Time: 0 minutes

Super Thrive Program

Legacy Health implemented a Super Thrive program modeled after Kaiser Permanente Northwest's Pathways to Proficiency classes to help create more proficient EHR users. They focused on treating their providers well throughout their three-day off-site course to produce the best results.

Created in partnership with Legacy Health | Thursday, January 9, 2020 | Report Brief Read Time: 0 minutes

A Directive to Improve the EHR

Lehigh Valley Health Network gives medical informaticists dedicated time and a directive to make the EHR more efficient.

Created in partnership with Lehigh Valley Health Network | Tuesday, October 8, 2019 | Report Brief Read Time: 0 minutes

A Culture of Empathy and...

A Culture of Empathy and Accountability

Novant Health helps providers find their appropriate work/life balance through a combination of empathy and accountability.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

Building Effective Best Practice...

Building Effective Best Practice Alerts

Novant Health has created a design process for their best practice alerts (BPAs) so that they are both meaningful and actionable and don’t irritate or distract providers.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

Training for Beginners and Advanced...

Training for Beginners and Advanced Users

Novant Health helps providers master their EHR through multiple opportunities for initial and ongoing EHR education.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

SWAT Program

MaineHealth has improved their clinicians' EHR experience by implementing a SWAT program to better train their providers and personalize their EHR.

Created in partnership with MaineHealth | Monday, July 22, 2019 | Report Brief Read Time: 0 minutes

Combatting Opioid Misuse with...

Combatting Opioid Misuse with Technology and Governance

WVU Medicine used innovative technology and governance to address the opioid crisis within their health system.

Created in partnership with WVU Medicine | Monday, May 6, 2019 | Report Brief Read Time: 0 minutes

Consistency Through Governance

WVU Medicine holds a council meeting each month that focuses on workflows and keeping the Epic EHR consistent across all locations.

Created in partnership with WVU Medicine | Monday, May 6, 2019 | Report Brief Read Time: 0 minutes

Provider Representation

WakeMed helps their providers avoid the pitfalls of burnout by giving them representation and support on their leadership team.

Created in partnership with WakeMed | Friday, May 3, 2019 | Report Brief Read Time: 0 minutes

Impactful Governance

Peninsula Regional Medical Center built an impactful governance structure to frequently assess the needs of their clinicians and adjust course when needed to help their nurses be proficient with the EHR.

Created in partnership with Peninsula Regional Medical Center | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Informatics—A Joint Effort

Geisinger Health System ensures that every clinical service line has access to a physician and nurse informaticist.

Created in partnership with Geisinger Health System | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Reducing Unwarranted Opioid...

Reducing Unwarranted Opioid Prescribing

WellStar Medical Group saw an 11% reduction in opioid prescriptions within six months of implementing a multi-pronged approach to raise awareness of opioid prescribing habits.

Created in partnership with WellStar Health System | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Partnering with Vendors to Prevent...

Partnering with Vendors to Prevent Opioid Misuse

North Mississippi Medical Clinics partnered with Appriss Health and IllumiCare to better integrate all of the necessary patient information from their three EHRs to better prevent patients’ potential misuse of opioids.

Created in partnership with North Mississippi Health Services, Inc. | Thursday, April 25, 2019 | Report Brief Read Time: 0 minutes

ROI From Training

Petaluma Health Center adjusts the length of training based on the providers’ needs and sees an ROI from their effective training program.

Created in partnership with Petaluma Health Center | Thursday, April 25, 2019 | Report Brief Read Time: 0 minutes

Proactive Interoperability

UNC Health Care proactively seeks out sites to share data with by relying on public health initiatives, clinicians' curiosity, and an insatiable hunger for more data.

Created in partnership with UNC Health Care | Monday, April 22, 2019 | Report Brief Read Time: 0 minutes

EHR Training Sprints

The University of Vermont Medical Center replicated an EHR Sprint program to effectively and rapidly train all clinicians within a clinic during a two-week window.

Created in partnership with University of Vermont Medical Center | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

Sansum Clinic Opioid Prevention

Sansum Clinic has built out functionality within the Epic EHR both to monitor the controlled substances prescribed to their patients and to follow up on contracts that expire.

Created in partnership with Sansum Clinic | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

Training and Help Desk: One and the...

Training and Help Desk: One and the Same

Sansum Clinic merges EHR training and support into one team so that providers can be properly trained and supported to be better equipped to deliver quality patient care.

Created in partnership with Sansum Clinic | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

A Model for Improvement

OrthoVirginia collaborated with other organizations to implement training, support, and governance programs that jointly helped improve their EHR satisfaction by 44 points.

Created in partnership with OrthoVirginia | Wednesday, April 17, 2019 | Report Brief Read Time: 0 minutes

Ambulatory Rounding

In addition to having their nurse informaticists round to their plethora of clinics, UCLA also encourages IT analysts, training staff, and help desk support personnel to visit a clinic one day each month.

Created in partnership with UCLA Health System | Thursday, March 21, 2019 | Report Brief Read Time: 0 minutes

Building a Team of Physician...

Building a Team of Physician Informaticists

UCLA Health built a widely representative team of physician informaticists so that most departments could have an IT expert within reach.

Created in partnership with UCLA Health System | Thursday, March 21, 2019 | Report Brief Read Time: 0 minutes

Nurse's EHR Training

To ensure that the nurse EHR training prepares nurses for real, clinical-life usage, UCLA carefully selects and prepares their nurse trainers.

Created in partnership with UCLA Health System | Wednesday, March 20, 2019 | Report Brief Read Time: 0 minutes

Collaborate then Build

At Heart of Texas, the CMIO and ACMIO became certified Epic physician builders, and a third physician at the organization was trained at Epic to actively build the EHR alongside IT, ensuring the EHR remains clinically focused.

Created in partnership with Heart of Texas Community Health Center | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

Improving Physicians Efficiency...

Improving Physicians Efficiency with Data-Driven, Customized Training

UC Davis Medical Center handpicked personable trainers who could customize EHR education to train providers one-on-one and improve their EHR efficiency and satisfaction.

Created in partnership with UC Davis Health | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

Training: Bigger in Texas

Heart of Texas Community Health Center provides 12–16 hours of initial training for all of their new providers and customizes this education to allow providers to move at their own pace.

Created in partnership with Heart of Texas Community Health Center | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

EHR Top 10 Tips and Tricks and PEP...

EHR Top 10 Tips and Tricks and PEP Early Interventions

The MetroHealth System proactively pushes EHR tips and tricks, monitors providers’ use of the EHR, and analyzes their system-provided efficiency profiles (PEP) data to identify potential areas of improvement that will increase users’ efficiency.

Created in partnership with MetroHealth System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Nurse EHR Optimizers

CentraCare Health uses nurse optimizers to connect nursing and the Information Systems group, which helps nurses stay engaged and helps provide Information Systems with EHR-improvement ideas.

Created in partnership with CentraCare Health System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Patient Focused, Magnet Designated

CentraCare Health's St. Cloud Hospital achieves high nursing job fulfillment and EHR satisfaction by always putting the patient first.

Created in partnership with CentraCare Health System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Power of Titles

The MetroHealth System uses the prestige and respect of titles to staff a clinical informatics team responsible for disseminating helpful information to peers in their areas.

Created in partnership with MetroHealth System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

DataBay: Google-Like Capability

Anne Arundel Medical Center built an intuitive search platform so that every employee could obtain trusted, official organizational data.

Created in partnership with Anne Arundel Medical Center | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

EHR Development for a Children's...

EHR Development for a Children's Hospital

EHRs often struggle to support pediatric needs, but Nationwide Children’s Hospital found success with fine-tuned EHR changes.

Created in partnership with Nationwide Children's Hospital | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

Homework and Collaboration

At the end of their onboarding EHR training, providers at Anne Arundel Medical Center are given homework to reach out to a proficient user in their specialty to learn and adopt their preferred personalizations.

Created in partnership with Anne Arundel Medical Center | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

New Provider Training

UW Health breaks up the initial EHR training into shorter classroom sessions followed by three at-the-elbow sessions within 90 days to better customize the education to the needs of their providers.

Created in partnership with UW Health | Wednesday, August 8, 2018 | Report Brief Read Time: 0 minutes

Fluid Structure for Ongoing Training

The EHR training team at Renown Health involves itself in EHR change management early on, listens to clinicians' ideas about EHR education, and makes a plan to educate before changes occur.

Created in partnership with Renown Health | Friday, August 3, 2018 | Report Brief Read Time: 0 minutes

Initial EHR Training for Nurses

Renown Health ensures EHR mastery by providing 16 hours of EHR education for all of their nurses.

Created in partnership with Renown Health | Friday, August 3, 2018 | Report Brief Read Time: 0 minutes

Clinician Update Meeting

By holding a biweekly clinician update meeting, Children's Hospital is able to rapidly enact changes to the EHR that help improve patient care.

Created in partnership with Children's Hospital & Medical Center | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

One Team Care: A Clinical Operation...

One Team Care: A Clinical Operation Transformation

During a large EHR upgrade, Vidant Health required providers to complete new training (which counted as CME credit) before they could receive their EHR login information.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Reverse Lecture Training

Based on lessons learned during their EHR implementation training, Vidant Health modified the onboarding that new providers attend.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Training Options for Providers and...

Training Options for Providers and Nurses

Children's Hospital allows the nursing and physician leadership groups to train in ways that best meet the needs of their clinicians.

Created in partnership with Children's Hospital & Medical Center | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Centralizing Data

Lehigh Valley Health Network created an enterprise analytics team and a data governance board to centralize data aggregation and build helpful dashboards for clinical end users.

Created in partnership with Lehigh Valley Health Network | Tuesday, July 10, 2018 | Report Brief Read Time: 0 minutes

A Process to Optimize...

A Process to Optimize Personalization Training and Adoption

Lehigh Valley Health Network (LVHN) created a program to assist physicians with the creation and adoption of EHR personalizations to enable higher EHR satisfaction.

Created in partnership with Lehigh Valley Health Network | Thursday, June 14, 2018 | Report Brief Read Time: 0 minutes

Clinical Decision Support Governance

MemorialCare established a rules and alerts committee and an evidence-based best-practice team to create effective clinical decision support rules that are presented in various formats to reduce alert fatigue for their clinicians.

Created in partnership with MemorialCare | Monday, June 11, 2018 | Report Brief Read Time: 0 minutes

Physicians' Concierge Service

MemorialCare created clinical training specialists (CTSs) to facilitate communication with clinicians and clinical-optimization efforts.

Created in partnership with MemorialCare | Monday, June 11, 2018 | Report Brief Read Time: 0 minutes

Dyadic Leadership

Northwestern Medicine instituted dyadic leadership to increase collaboration between administration and clinical leadership to improve clinician fulfillment.

Created in partnership with Northwestern Medicine | Friday, May 11, 2018 | Report Brief Read Time: 0 minutes

A Predictable Experience

Compass Medical uses routine and predictability to manage the expectations of their clinicians and to set expectations with their EHR vendor.

Created in partnership with Compass Medical, PC | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Accelerate Program

Baylor Scott & White Health created a refresher program that significantly raises EHR satisfaction and personalization levels for those who participate and also counts for CME credit.

Created in partnership with Baylor Scott & White Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Culture-Driven Success

New leadership led by example and improved employee well-being by implementing various programs to recognize excellent performance.

Created in partnership with JPS Health Network | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Empowering Physicians to Make Changes

John Muir Health empowered physicians to enhance their EHR by building relationships with physician informaticists and giving physicians the power to prioritize EHR change requests.

Created in partnership with John Muir Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Establishing Cultural Values: A...

Establishing Cultural Values: A Pilgrimage

Mayo Clinic places such a strong emphasis on their cultural values that they created a Values Council, even sending selected leaders on a pilgrimage to more deeply understand the organization's Franciscan heritage.

Created in partnership with Mayo Foundation | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Five-Minute Films

Hunterdon Medical Center eliminates wait time for access to educational resources regarding EHR usage by deploying five-minute films to resolve the most common questions.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Healthy Competition

Hunterdon Medical Center encourages healthy competition among their own providers to improve both patient-care quality and clinician fulfillment.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

How to Handle EHR Updates

Fairview Health Services creates a list of the top 10 most impactful features of the EHR at the time of each EHR update.

Created in partnership with Fairview Health Services | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Learning Content Management System

Allina Health purchased a learning content management system (LCMS) to quickly manage and disseminate content related to the EHR updates and create customized solutions to those affected by each update.

Created in partnership with Allina Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Multifaceted Approach to EHR...

Multifaceted Approach to EHR Personalization

UW Health approached EHR personalization through multiple methods to ensure that providers have multiple opportunities to increase efficiency.

Created in partnership with UW Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Physician Builders with a Holistic...

Physician Builders with a Holistic View of the EHR

Tower Health found that trauma surgeons had some unique advantages for being physician builders because of their work environment and schedules.

Created in partnership with Tower Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Physician Liaisons

JPS Health Network increases providers' fulfillment by leveraging physician liaisons who work with providers at-the-elbow to solve any EHR problems or (when the situation requires it) accurately communicate the concern to the IT team.

Created in partnership with JPS Health Network | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Statewide Interoperability

El Camino Hospital, following Sutter Health's example, actively collaborates with other Epic sites in California to normalize data exchange.

Created in partnership with El Camino Health (IDN) | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

The Science of Motivation

WellStar Health System uses principles found within Daniel Pink's book Drive to motivate their employees, effectively increasing collaboration to improve patient care.

Created in partnership with WellStar Health System | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Training: A Continual and...

Training: A Continual and Customized Effort

Hunterdon Medical Center customizes training for the specialty and the clinician, adjusting follow-up EHR education as needed to best support highly impacted specialties.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Vendor Collaboration

Legacy Health developed their own EHR-personalization strategy by adapting Epic's recommendations.

Created in partnership with Legacy Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Ambulatory Coaches

Sutter Medical Foundation paired ambulatory coaches with physicians it supports (from Sutter Medical Group and Sutter North Medical Group) to help set up the EHR to meet their workflow needs, also ensuring physicians had a familiar contact to reach out to for additional aid.

Created in partnership with Sutter Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

An Evolving Approach to Training

Sydney Local Health District (SLHD) frequently evaluates their training to consistently provide high-quality education.

Created in partnership with Sydney Local Health District | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Continuum of Training

Allina Health strives to make training convenient by going where the provider is and customizes training by working with specialty workflows and using Epic's PEP data.

Created in partnership with Allina Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Enterprise Analytics and Clinical...

Enterprise Analytics and Clinical Applications Leadership

UW Health bridges the communication gap between clinical applications teams and enterprise analytics analysts to develop an IT strategy that meets the needs of the entire organization.

Created in partnership with UW Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Epic Elevate: A Provider...

Epic Elevate: A Provider Optimization Program

NYU Langone Health has a team of physician informaticists that offers best-practice guidance for electronic health record (EHR) use and actively engages providers at the practice level to learn providers' concerns, gain trust, and ensure that optimizations made are clinician driven.

Created in partnership with NYU Langone Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Protected FTE for Ambulatory EHR...

Protected FTE for Ambulatory EHR Clinical Champions

Tower Health offers .2FTEs of protected time to ambulatory clinical providers so that they can train other clinical users on EHR best practices.

Created in partnership with Tower Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Successful Initial EHR Training for...

Successful Initial EHR Training for a First-Time EHR Install

The Royal Children's Hospital migrated from a paper charting system to an EHR and executed a very successful initial EHR training program.

Created in partnership with Royal Children's Hospital Melbourne | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

User-Centered Design

Salford Royal hired a user design firm to assess the flow of information within the hospital. To optimize this flow, they adjusted the EHR as well as the physical layout of the hospital.

Created in partnership with Salford Royal | Tuesday, May 8, 2018 | Report Brief Read Time: 0 minutes

User-Centered Design

Salford Royal hired a user design firm to assess the flow of information within the hospital. To optimize this flow, they adjusted the EHR as well as the physical layout of the hospital.

Created in partnership with Salford Royal | Tuesday, May 8, 2018 | Report Brief Read Time: 0 minutes

"Energy of Activation" Blurring...

"Energy of Activation" Blurring Lines between EHR Operations and IT

Edward-Elmhurst Health set up skilled teams of clinical informaticists and IT analysts working together to deliver effective and timely EHR enhancements, with the two CMIOs labeling the process "Energy of Activation."

Created in partnership with Edward-Elmhurst Healthcare | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

EHR Support Assistance

The Mayo Clinic created a support team to teach classes and respond to electronic requests with just-in-time training to clinicians in need.

Created in partnership with Mayo Foundation | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Multiple Approaches to Ongoing EHR...

Multiple Approaches to Ongoing EHR Education

Salford Royal, an NHS hospital in the UK, provides different ongoing education programs to ensure that clinicians get the EHR support they require when and where they need it.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Multiple Approaches to Ongoing EHR...

Multiple Approaches to Ongoing EHR Education

Salford Royal, an NHS hospital in the UK, provides different ongoing education programs to ensure that clinicians get the EHR support they require when and where they need it.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Physician Led, Professionally Managed

Kaiser Permanente Northwest IT leadership wanted to remain in touch with clinical end users, learn their needs, and attempt to meet their requests in a timely manner.

Created in partnership with Kaiser Permanente Northwest | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Salford Royal Experience Center

Salford Royal built a centralized location where clinicians can go for EHR education, governance meetings, and informal conversations for EHR optimization.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Salford Royal Experience Center

Salford Royal built a centralized location where clinicians can go for EHR education, governance meetings, and informal conversations for EHR optimization.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Who Should Train?

Mayo Clinic spends a lot of time preparing their trainers so that they will be completely prepared to customize the training experience for providers.

Created in partnership with Mayo Foundation | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Pyramid of Change

Kaiser Permanente Northwest identified a root cause of EHR frustration and created a way for clinicians to feel empowered by their EHR.

Created in partnership with Kaiser Permanente Northwest | Sunday, May 6, 2018 | Report Brief Read Time: 0 minutes

Pathways to Proficiency

Kaiser Permanente Northwest created a program that takes their physicians off-site for distraction-free EHR education.

Created in partnership with Kaiser Permanente Northwest | Saturday, May 5, 2018 | Report Brief Read Time: 0 minutes

High Nurse Satisfaction through...

High Nurse Satisfaction through Engaging Governance

Akron Children's Hospital's nursing staff created a highly efficient EHR-governance council to support the management of EHR changes needed by nurses and other interdisciplinary teams.

Created in partnership with Akron Children's Hospital | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Improving Clinician Fulfillment...

Improving Clinician Fulfillment with Increased EHR Support

Akron Children's Hospital increased clinician fulfillment through a renewed focus on supporting EHR education with additional support resources focused on operational areas in the organization.

Created in partnership with Akron Children's Hospital | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Personalizing the EHR before the...

Personalizing the EHR before the Go-Live

OrthoVirginia offered staggered EHR training for providers and utilized superusers to provide at-the-elbow support during class and provide personalization guidance following class.

Created in partnership with OrthoVirginia | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Utilizing Email Effectively

Kaiser Permanente Northwest developed an email format that allows readers to quickly access the information needed for their role.

Created in partnership with Kaiser Permanente Northwest | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Pager Trainer

NorthShore University HealthSystem has 7.1 FTEs who are able to respond to provider pages and can often solve issues through immediate training.

Created in partnership with NorthShore University HealthSystem | Thursday, May 3, 2018 | Report Brief Read Time: 0 minutes

Physician Onboarding Program

NorthShore University HealthSystem onboards new hires with online EHR instruction, followed by nurse-assisted EHR documentation in their first days of practice.

Created in partnership with NorthShore University HealthSystem | Thursday, May 3, 2018 | Report Brief Read Time: 0 minutes

Home for Dinner Program

NorthShore University HealthSystem created an ongoing training program to help providers become more efficient so they can finish their work and be "home for dinner."

Created in partnership with NorthShore University HealthSystem | Friday, April 27, 2018 | Report Brief Read Time: 0 minutes

A Diverse Physician Advisory...

A Diverse Physician Advisory Committee

To gain a diverse clinical perspective on the EHR, Memorial Health System created a diverse physician IT advisory group to help initiate change.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

A Model for Initial Training

Memorial Health System adapted their initial EHR training to the needs and pace of their clinicians, resulting in highly satisfied clinicians.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Bypassing the Help Desk for...

Bypassing the Help Desk for Clinical Issues

Benefis Health System developed a workflow for clinicians to receive immediate assistance from the informatics team.

Created in partnership with Benefis Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

EHR Enhancement Management

Greater Hudson Valley Health System, a community hospital with limited resources, created an environment where EHR development tasks are properly prioritized.

Created in partnership with Greater Hudson Valley Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

EHR Governance - A Nursing Impact

Deaconess Health System utilized their nursing informatics operations group to manage their inpatient EHR governance.

Created in partnership with Deaconess Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

How to Effectively Approach Payer...

How to Effectively Approach Payer Changes

Kadlec Regional Medical Center used their EHR as a tool to quickly respond to changes in payer requirements, resulting in fewer rejected claims and less lost revenue.

Created in partnership with Kadlec Regional Medical Center | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Increasing RVUs through EHR...

Increasing RVUs through EHR Personalization

Kadlec Regional Medical Center set a goal to have all physicians up to their previous EHR RVU production within a year of implementing Epic and saw a 20% increase in patients seen per day.

Created in partnership with Kadlec Regional Medical Center | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Informatics Labs

Memorial Health System created multiple informatics labs in which providers and IT staff could work collaboratively to achieve greater EHR efficiency.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Why Hiring Matters

Greater Hudson Valley Health System, a community hospital with insufficient IT staff, established a culture of implicit trust between IT and the clinicians for EHR support.

Created in partnership with Greater Hudson Valley Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

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