Arch Case Studies

Cottage Health and Chartis: Clinical Informatics Improvement

Cottage Health partnered with Chartis to restructure their clinical informatics team and processes to align with organizational priorities, decrease unnecessary variability in care, help drive improvements in care effectiveness and efficiencies, and reduce burnout potential. Leveraging this new clinical informatics structure, Cottage Health has also increased organizational trust in IT and informatics.

Created in partnership with Cottage Health | Wednesday, November 16, 2022 | Report Brief Read Time: 0 minutes

Real-Time Monitoring of an EHR's...

Real-Time Monitoring of an EHR's Reliability and Response Time

Intermountain Healthcare uses Goliath Technologies’ solution to identify reliability and response time issues in their organization and monitor those issues to improve the end-user EHR experience.

Created in partnership with Intermountain Healthcare, Inc. | Thursday, November 10, 2022 | Report Brief Read Time: 0 minutes

Creating an Atmosphere of Trust...

Creating an Atmosphere of Trust with Clinical Workflows and Peer-Led Support Reduces Burnout

Yuma Regional Medical Center has focused on a peer- based, hierarchal system that allows physicians to feel comfortable talking about their workflow frustrations and confident that changes will be made.

Created in partnership with Yuma Regional Medical Center | Wednesday, November 9, 2022 | Report Brief Read Time: 0 minutes

Training For Physicians: One-On-One...

Training For Physicians: One-On-One Onboarding and Ongoing Training

Door County Medical Center has prioritized their initial onboarding for physicians and takes one-one-one training seriously. They have blocked out five to seven days from their EHR educator's schedule to dedicate their full attention to at-the-elbow support training.

Created in partnership with Door County Medical Center | Wednesday, November 9, 2022 | Report Brief Read Time: 0 minutes

Best Practice Alert (BPA)...

Best Practice Alert (BPA) Optimization

Dayton Children’s Hospital uses a specific BPA committee and feedback from end users to create the most effective BPAs.

Created in partnership with Dayton Childrens Hospital | Monday, August 15, 2022 | Report Brief Read Time: 0 minutes

Involving Key Stakeholders in IT...

Involving Key Stakeholders in IT Governance

Dayton Children’s Hospital designed their IT governance structure to create informed decision-making and more organizational buy-in by leveraging different councils, oversight groups, and workgroups as keys to a successful overall structure.

Created in partnership with Dayton Children's Hospital | Monday, August 15, 2022 | Report Brief Read Time: 0 minutes

Clinical Skills and Documentation...

Clinical Skills and Documentation Go Hand in Hand

Nurses practice documentation as they hone their skills. Having a focus on creating real-world training will mean that nurses will truly know what to do on their first day of clinical practice.

Created in partnership with Ohio State University Health System | Monday, August 8, 2022 | Report Brief Read Time: 0 minutes

In Basket Oversight: Reducing...

In Basket Oversight: Reducing Clutter to Improve Efficiency

Advocate Aurora Health reduces the clutter in clinicians' inboxes by critically analyzing content, retention time, encounter closures, and Signal data.

Created in partnership with Advocate Aurora Health | Wednesday, August 3, 2022 | Report Brief Read Time: 0 minutes

Working Elbow-to-Elbow: Nursing and...

Working Elbow-to-Elbow: Nursing and IT Integration Efforts Increase Ongoing EHR Success

UMH West’s use of elbow-to-elbow collaboration between nursing and IT leads to trust and EHR success.

Created in partnership with University of Michigan Health-West | Wednesday, July 13, 2022 | Report Brief Read Time: 0 minutes

Six Hour Go-live Training

Striving to make the transition to MEDITECH Expanse as smooth as possible Ozarks required a minimum of six hours of EHR education prior to going live.

Created in partnership with Ozarks Healthcare | Tuesday, July 12, 2022 | Report Brief Read Time: 0 minutes

Creating Transparent Partnerships...

Creating Transparent Partnerships between IT and Providers

Southern Illinois Healthcare wanted to excel at managing the expectations of their internal customers; by saying what they could do, when they could do it, and why they could or couldn’t do it in a particular time frame.

Created in partnership with Southern Illinois Healthcare (IDN) | Wednesday, June 29, 2022 | Report Brief Read Time: 0 minutes

Strong Guidelines: Building Trust...

Strong Guidelines: Building Trust between Nursing and IT

Ochsner uses the clear guideline of always putting the patient first integrated within their information systems that influence improved engagement with EHR end users.

Created in partnership with Ochsner Health System | Wednesday, June 29, 2022 | Report Brief Read Time: 0 minutes

Virtual Training Platform Enhances...

Virtual Training Platform Enhances EHR Education

In facing the challenge of frequent upgrades and enhancements, Baylor Scott & White Health uses uPerform's platform to keep their clinicians' training content up-to-date, relevant, and accessible.

Created in partnership with Baylor Scott & White Health | Tuesday, April 26, 2022 | Report Brief Read Time: 0 minutes

Learn to Ride the Wave: EHR...

Learn to Ride the Wave: EHR Education from KP Southern California

Kaiser Permanente Southern California (KPSC) increases proficiency and satisfaction with the EHR by investing heavily in physician training. This starts with comprehensive, role-based initial training that has a 91% satisfaction rate and is followed by a strategic, ongoing EHR-education master course for their physicians. The latter program saves physicians three to five minutes per hour from charting with 98% of attendees recommending it to their peers.

Created in partnership with Southern California Permanente Medical Group (SCPMG) | Tuesday, April 12, 2022 | Report Brief Read Time: 0 minutes

Clinician-Led Optimization

Royal Children’s Hospital sees EHR change and enhancement requests through a clinical lens by involving clinicians in all steps of the process.

Created in partnership with Royal Childrens Hospital Melbourne | Thursday, February 3, 2022 | Report Brief Read Time: 0 minutes

UW Health and AQuity Partnership

UW Health and AQuity partnered to decrease documentation burden and burnout among primary and specialty care physicians by implementing a virtual scribe program.

Created in partnership with UW Health | Friday, January 14, 2022 | Report Brief Read Time: 0 minutes

Manage Customizations through Data...

Manage Customizations through Data and Evidence

Connecticut Children’s reduced nursing documentation time and improved interoperability by using data-driven and evidence-based decision making.

Created in partnership with Connecticut Childrens Medical Center | Monday, November 22, 2021 | Report Brief Read Time: 0 minutes

Baptist Health and Divurgent...

Baptist Health and Divurgent Partnership

Baptist Health needed to decrease onboarding time for clinicians during the COVID-19 pandemic. Divurgent partnered with them to create interactive and engaging eLearning to accomplish this goal.

Created in partnership with Baptist Health | Friday, October 29, 2021 | Report Brief Read Time: 0 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success

King Faisal Specialist Hospital and Research Center (KFSH&RC) successfully implemented Cerner’s system by starting with leadership support at the top followed by strong multidisciplinary informatics teams.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Thursday, September 9, 2021 | Report Brief Read Time: 0 minutes

Building EPR Expertise—Rounding and...

Building EPR Expertise—Rounding and Digital Design Authorities

When looking to refine and improve EPR user experience after a number of years of "first of type" modular deployments with brand-new Lorenzo EPR software, Morecambe Bay focused on getting support into each ward, improving communication, and increasing end-user expertise.

Created in partnership with University Hospitals of Morecambe Bay NHS Foundation Trust | Thursday, August 19, 2021 | Report Brief Read Time: 0 minutes

Decreasing Turnover Rate by...

Decreasing Turnover Rate by Enhancing Training

The Guthrie Clinic implemented many changes with their training programs and communication in order to increase their providers’ satisfaction with the EHR.

Created in partnership with The Guthrie Clinic | Monday, July 19, 2021 | Report Brief Read Time: 0 minutes

Next-Level EHR Mastery Coaching

Intermountain Healthcare's renewed focus on provider coaching opportunities has been shown to lead to improvements in provider perceptions of the EHR.

Created in partnership with Intermountain Healthcare, Inc. | Friday, July 9, 2021 | Report Brief Read Time: 0 minutes

Collaborative Involvement Leads to...

Collaborative Involvement Leads to High Nurse Satisfaction

Bellin Health creates a space for end users' voices to be heard in a supportive environment that brings multiple departments together and creates high EHR satisfaction for nurses.

Created in partnership with Bellin Health System | Friday, June 25, 2021 | Report Brief Read Time: 0 minutes

Scenario-Based Training

Franciscan Health adjusted the curriculum, format, and instructors for their onboarding EHR education to better meet the needs of their nurses.

Created in partnership with Franciscan Health | Wednesday, June 9, 2021 | Report Brief Read Time: 0 minutes

Improve Trust in IT through...

Improve Trust in IT through Demonstrable Expertise

TidalHealth builds upon the expertise of their employees and their vendor to optimize their technology and workflows. Demonstrating expertise and intentionally seeking out clinicians to work in IT has built and established trust among the end users.

Created in partnership with TidalHealth | Monday, June 7, 2021 | Report Brief Read Time: 0 minutes

Nurse EHR Training Booster Shot

After nearly eight years on their EHR, Henry Ford Health System nurse leaders, educators, and informaticists partnered to create and implement a significant refresher course with impressive results.

Created in partnership with Henry Ford Health System | Tuesday, May 25, 2021 | Report Brief Read Time: 0 minutes

Improving Wellness By Paying...

Improving Wellness By Paying Attention

Spectrum Health’s wellness plan implements inclusive governance, places effective and trusted trainers at every turn, and removes the pebbles from their nurses’ shoes.

Created in partnership with Spectrum Health | Thursday, April 15, 2021 | Report Brief Read Time: 0 minutes

8-Week Sprints

MD Anderson put eight-week sprints into place and heavily utilized three groups, IS Liaisons, Epic ambulatory builders, and subject matter experts for each subspecialty to personalize the build and training for each ambulatory multidisciplinary center.

Created in partnership with University of Texas MD Anderson Cancer Center | Monday, October 19, 2020 | Report Brief Read Time: 0 minutes

Optimizing EHR Workflows

Sutter Health completely redesigned the workflow and documentation requirements for the nurses in their perioperative area, significantly decreasing the time nurses spent in their flowsheets.

Created in partnership with Sutter Health | Friday, September 25, 2020 | Report Brief Read Time: 0 minutes

Reducing Nursing Documentation Burden

Peninsula Health has reduced their nurses’ documentation burden, fixing existing issues through strong clinical engagement and has prevented additional burden, through adhering to defined change control.

Created in partnership with Peninsula Regional Medical Center | Thursday, July 23, 2020 | Report Brief Read Time: 0 minutes

Giving End Users a Voice in IT

Using a multipronged approach, Rush University Medical Center tackled EHR inefficiencies and the EHR frustrations of nurses and physicians.

Created in partnership with Rush University Medical Center | Wednesday, June 24, 2020 | Report Brief Read Time: 0 minutes

“5-Epic”: More Than a Help Desk

Gundersen Health System created a phone extension (“5-Epic”) that during normal business hours is staffed with an EHR trainer who can answer clinicians’ EHR-related questions.

Created in partnership with Gundersen Health System | Friday, June 12, 2020 | Report Brief Read Time: 0 minutes

Continuing Medical Education

Gundersen Health System fully invests in their ongoing EHR education by offering a three-day, on-site education program through which clinicians can earn CME credit and increase their EHR efficiency.

Created in partnership with Gundersen Health System | Friday, June 12, 2020 | Report Brief Read Time: 0 minutes

SmartChart

UVA Health System created a provider training program that uses provider self-assessments, in-person observations, and Epic's Signal data to customize the training to the individual.

SmartChart - Arch Collaborative Case Study

Created in partnership with UVA Health System | Tuesday, May 26, 2020 | Report Brief Read Time: 0 minutes

SmartChart: Change Management

UVA Health System built up an ongoing EHR education program from an idea, to a pilot, to a fully supported training program.

SmartChart: Change Management - Arch Collaborative Case Study

Created in partnership with UVA Health System | Tuesday, May 26, 2020 | Report Brief Read Time: 0 minutes

Epic Efficiency Course

ProHealth Care took advice from Gundersen Health System and Kaiser Permanente to build out a personalization course that helped their providers better personalize their EHR.

Created in partnership with ProHealth Care | Thursday, March 5, 2020 | Report Brief Read Time: 0 minutes

Integrating Data Across Different...

Integrating Data Across Different EHRs

Anne Arundel Medical Center connected with every practice in their region (60% of those practices on diverse EHRs) enabling clinicians to access clinical data in real time.

Created in partnership with Anne Arundel Medical Center | Thursday, March 5, 2020 | Report Brief Read Time: 0 minutes

Top-of-License Training

By creating a curriculum that targets all clinicians, Community Health Network trains their clinicians in the OB/GYN unit to work at the top of their license.

Created in partnership with Community Health Network | Friday, February 21, 2020 | Report Brief Read Time: 0 minutes

Impactful Informatics

Community Health Network outlines how they built a team of provider informaticists and details the responsibilities these provider informaticists take upon themselves.

Created in partnership with Community Health Network | Tuesday, February 4, 2020 | Report Brief Read Time: 0 minutes

Super Thrive Program

Legacy Health implemented a Super Thrive program modeled after Kaiser Permanente Northwest's Pathways to Proficiency classes to help create more proficient EHR users. They focused on treating their providers well throughout their three-day off-site course to produce the best results.

Created in partnership with Legacy Health | Thursday, January 9, 2020 | Report Brief Read Time: 0 minutes

A Directive to Improve the EHR

Lehigh Valley Health Network gives medical informaticists dedicated time and a directive to make the EHR more efficient.

Created in partnership with Lehigh Valley Health Network | Tuesday, October 8, 2019 | Report Brief Read Time: 0 minutes

A Culture of Empathy and...

A Culture of Empathy and Accountability

Novant Health helps providers find their appropriate work/life balance through a combination of empathy and accountability.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

Building Effective Best Practice...

Building Effective Best Practice Alerts

Novant Health has created a design process for their best practice alerts (BPAs) so that they are both meaningful and actionable and don’t irritate or distract providers.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

Training for Beginners and Advanced...

Training for Beginners and Advanced Users

Novant Health helps providers master their EHR through multiple opportunities for initial and ongoing EHR education.

Created in partnership with Novant Health | Monday, October 7, 2019 | Report Brief Read Time: 0 minutes

SWAT Program

MaineHealth has improved their clinicians' EHR experience by implementing a SWAT program to better train their providers and personalize their EHR.

Created in partnership with MaineHealth | Monday, July 22, 2019 | Report Brief Read Time: 0 minutes

Combatting Opioid Misuse with...

Combatting Opioid Misuse with Technology and Governance

WVU Medicine used innovative technology and governance to address the opioid crisis within their health system.

Created in partnership with WVU Medicine | Monday, May 6, 2019 | Report Brief Read Time: 0 minutes

Consistency Through Governance

WVU Medicine holds a council meeting each month that focuses on workflows and keeping the Epic EHR consistent across all locations.

Created in partnership with WVU Medicine | Monday, May 6, 2019 | Report Brief Read Time: 0 minutes

Provider Representation

WakeMed helps their providers avoid the pitfalls of burnout by giving them representation and support on their leadership team.

Created in partnership with WakeMed | Friday, May 3, 2019 | Report Brief Read Time: 0 minutes

Impactful Governance

Peninsula Regional Medical Center built an impactful governance structure to frequently assess the needs of their clinicians and adjust course when needed to help their nurses be proficient with the EHR.

Created in partnership with Peninsula Regional Medical Center | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Informatics—A Joint Effort

Geisinger Health System ensures that every clinical service line has access to a physician and nurse informaticist.

Created in partnership with Geisinger Health System | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Reducing Unwarranted Opioid...

Reducing Unwarranted Opioid Prescribing

WellStar Medical Group saw an 11% reduction in opioid prescriptions within six months of implementing a multi-pronged approach to raise awareness of opioid prescribing habits.

Created in partnership with WellStar Health System | Friday, April 26, 2019 | Report Brief Read Time: 0 minutes

Partnering with Vendors to Prevent...

Partnering with Vendors to Prevent Opioid Misuse

North Mississippi Medical Clinics partnered with Appriss Health and IllumiCare to better integrate all of the necessary patient information from their three EHRs to better prevent patients’ potential misuse of opioids.

Created in partnership with North Mississippi Health Services, Inc. | Thursday, April 25, 2019 | Report Brief Read Time: 0 minutes

ROI From Training

Petaluma Health Center adjusts the length of training based on the providers’ needs and sees an ROI from their effective training program.

Created in partnership with Petaluma Health Center | Thursday, April 25, 2019 | Report Brief Read Time: 0 minutes

Proactive Interoperability

UNC Health Care proactively seeks out sites to share data with by relying on public health initiatives, clinicians' curiosity, and an insatiable hunger for more data.

Created in partnership with UNC Health Care | Monday, April 22, 2019 | Report Brief Read Time: 0 minutes

EHR Training Sprints

The University of Vermont Medical Center replicated an EHR Sprint program to effectively and rapidly train all clinicians within a clinic during a two-week window.

Created in partnership with University of Vermont Medical Center | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

Sansum Clinic Opioid Prevention

Sansum Clinic has built out functionality within the Epic EHR both to monitor the controlled substances prescribed to their patients and to follow up on contracts that expire.

Created in partnership with Sansum Clinic | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

Training and Help Desk: One and the...

Training and Help Desk: One and the Same

Sansum Clinic merges EHR training and support into one team so that providers can be properly trained and supported to be better equipped to deliver quality patient care.

Created in partnership with Sansum Clinic | Thursday, April 18, 2019 | Report Brief Read Time: 0 minutes

A Model for Improvement

OrthoVirginia collaborated with other organizations to implement training, support, and governance programs that jointly helped improve their EHR satisfaction by 44 points.

Created in partnership with OrthoVirginia | Wednesday, April 17, 2019 | Report Brief Read Time: 0 minutes

Ambulatory Rounding

In addition to having their nurse informaticists round to their plethora of clinics, UCLA also encourages IT analysts, training staff, and help desk support personnel to visit a clinic one day each month.

Created in partnership with UCLA Health System | Thursday, March 21, 2019 | Report Brief Read Time: 0 minutes

Building a Team of Physician...

Building a Team of Physician Informaticists

UCLA Health built a widely representative team of physician informaticists so that most departments could have an IT expert within reach.

Created in partnership with UCLA Health System | Thursday, March 21, 2019 | Report Brief Read Time: 0 minutes

Nurse's EHR Training

To ensure that the nurse EHR training prepares nurses for real, clinical-life usage, UCLA carefully selects and prepares their nurse trainers.

Created in partnership with UCLA Health System | Wednesday, March 20, 2019 | Report Brief Read Time: 0 minutes

Collaborate then Build

At Heart of Texas, the CMIO and ACMIO became certified Epic physician builders, and a third physician at the organization was trained at Epic to actively build the EHR alongside IT, ensuring the EHR remains clinically focused.

Created in partnership with Heart of Texas Community Health Center | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

Improving Physicians Efficiency...

Improving Physicians Efficiency with Data-Driven, Customized Training

UC Davis Medical Center handpicked personable trainers who could customize EHR education to train providers one-on-one and improve their EHR efficiency and satisfaction.

Created in partnership with UC Davis Health | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

Training: Bigger in Texas

Heart of Texas Community Health Center provides 12–16 hours of initial training for all of their new providers and customizes this education to allow providers to move at their own pace.

Created in partnership with Heart of Texas Community Health Center | Monday, November 19, 2018 | Report Brief Read Time: 0 minutes

EHR Top 10 Tips and Tricks and PEP...

EHR Top 10 Tips and Tricks and PEP Early Interventions

The MetroHealth System proactively pushes EHR tips and tricks, monitors providers’ use of the EHR, and analyzes their system-provided efficiency profiles (PEP) data to identify potential areas of improvement that will increase users’ efficiency.

Created in partnership with MetroHealth System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Nurse EHR Optimizers

CentraCare Health uses nurse optimizers to connect nursing and the Information Systems group, which helps nurses stay engaged and helps provide Information Systems with EHR-improvement ideas.

Created in partnership with CentraCare Health System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Patient Focused, Magnet Designated

CentraCare Health's St. Cloud Hospital achieves high nursing job fulfillment and EHR satisfaction by always putting the patient first.

Created in partnership with CentraCare Health System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

Power of Titles

The MetroHealth System uses the prestige and respect of titles to staff a clinical informatics team responsible for disseminating helpful information to peers in their areas.

Created in partnership with MetroHealth System | Friday, September 21, 2018 | Report Brief Read Time: 0 minutes

A Clinician's Purpose

Wirral University Teaching Hospital NHS Foundation Trust helps clinicians find fulfillment in their profession by giving clinicians the power to keep the EHR clinically focused.

Created in partnership with Wirral University Teaching Hospital NHS Foundation | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

DataBay: Google-Like Capability

Anne Arundel Medical Center built an intuitive search platform so that every employee could obtain trusted, official organizational data.

Created in partnership with Anne Arundel Medical Center | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

EHR Development for a Children's...

EHR Development for a Children's Hospital

EHRs often struggle to support pediatric needs, but Nationwide Children’s Hospital found success with fine-tuned EHR changes.

Created in partnership with Nationwide Children's Hospital | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

Homework and Collaboration

At the end of their onboarding EHR training, providers at Anne Arundel Medical Center are given homework to reach out to a proficient user in their specialty to learn and adopt their preferred personalizations.

Created in partnership with Anne Arundel Medical Center | Friday, September 7, 2018 | Report Brief Read Time: 0 minutes

New Provider Training

UW Health breaks up the initial EHR training into shorter classroom sessions followed by three at-the-elbow sessions within 90 days to better customize the education to the needs of their providers.

Created in partnership with UW Health | Wednesday, August 8, 2018 | Report Brief Read Time: 0 minutes

Fluid Structure for Ongoing Training

The EHR training team at Renown Health involves itself in EHR change management early on, listens to clinicians' ideas about EHR education, and makes a plan to educate before changes occur.

Created in partnership with Renown Health | Friday, August 3, 2018 | Report Brief Read Time: 0 minutes

Initial EHR Training for Nurses

Renown Health ensures EHR mastery by providing 16 hours of EHR education for all of their nurses.

Created in partnership with Renown Health | Friday, August 3, 2018 | Report Brief Read Time: 0 minutes

Clinician Update Meeting

By holding a biweekly clinician update meeting, Children's Hospital is able to rapidly enact changes to the EHR that help improve patient care.

Created in partnership with Children's Hospital & Medical Center | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

One Team Care: A Clinical Operation...

One Team Care: A Clinical Operation Transformation

During a large EHR upgrade, Vidant Health required providers to complete new training (which counted as CME credit) before they could receive their EHR login information.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Reverse Lecture Training

Based on lessons learned during their EHR implementation training, Vidant Health modified the onboarding that new providers attend.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Training Options for Providers and...

Training Options for Providers and Nurses

Children's Hospital allows the nursing and physician leadership groups to train in ways that best meet the needs of their clinicians.

Created in partnership with Children's Hospital & Medical Center | Tuesday, July 17, 2018 | Report Brief Read Time: 0 minutes

Centralizing Data

Lehigh Valley Health Network created an enterprise analytics team and a data governance board to centralize data aggregation and build helpful dashboards for clinical end users.

Created in partnership with Lehigh Valley Health Network | Tuesday, July 10, 2018 | Report Brief Read Time: 0 minutes

A Process to Optimize...

A Process to Optimize Personalization Training and Adoption

Lehigh Valley Health Network (LVHN) created a program to assist physicians with the creation and adoption of EHR personalizations to enable higher EHR satisfaction.

Created in partnership with Lehigh Valley Health Network | Thursday, June 14, 2018 | Report Brief Read Time: 0 minutes

Clinical Decision Support Governance

MemorialCare established a rules and alerts committee and an evidence-based best-practice team to create effective clinical decision support rules that are presented in various formats to reduce alert fatigue for their clinicians.

Created in partnership with MemorialCare | Monday, June 11, 2018 | Report Brief Read Time: 0 minutes

Physicians' Concierge Service

MemorialCare created clinical training specialists (CTSs) to facilitate communication with clinicians and clinical-optimization efforts.

Created in partnership with MemorialCare | Monday, June 11, 2018 | Report Brief Read Time: 0 minutes

Provider-Led Decision-Making

Indiana Regional Medical Center created a team of clinicians to decide which EHR would be their go-forward plan.

Created in partnership with Indiana Regional Medical Center | Monday, June 11, 2018 | Report Brief Read Time: 0 minutes

Dyadic Leadership

Northwestern Medicine instituted dyadic leadership to increase collaboration between administration and clinical leadership to improve clinician fulfillment.

Created in partnership with Northwestern Medicine | Friday, May 11, 2018 | Report Brief Read Time: 0 minutes

A Predictable Experience

Compass Medical uses routine and predictability to manage the expectations of their clinicians and to set expectations with their EHR vendor.

Created in partnership with Compass Medical, PC | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Accelerate Program

Baylor Scott & White Health created a refresher program that significantly raises EHR satisfaction and personalization levels for those who participate and also counts for CME credit.

Created in partnership with Baylor Scott & White Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Culture-Driven Success

New leadership led by example and improved employee well-being by implementing various programs to recognize excellent performance.

Created in partnership with JPS Health Network | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Empowering Physicians to Make Changes

John Muir Health empowered physicians to enhance their EHR by building relationships with physician informaticists and giving physicians the power to prioritize EHR change requests.

Created in partnership with John Muir Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Establishing Cultural Values: A...

Establishing Cultural Values: A Pilgrimage

Mayo Clinic places such a strong emphasis on their cultural values that they created a Values Council, even sending selected leaders on a pilgrimage to more deeply understand the organization's Franciscan heritage.

Created in partnership with Mayo Foundation | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Five-Minute Films

Hunterdon Medical Center eliminates wait time for access to educational resources regarding EHR usage by deploying five-minute films to resolve the most common questions.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Healthy Competition

Hunterdon Medical Center encourages healthy competition among their own providers to improve both patient-care quality and clinician fulfillment.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

How to Handle EHR Updates

Fairview Health Services creates a list of the top 10 most impactful features of the EHR at the time of each EHR update.

Created in partnership with Fairview Health Services | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Learning Content Management System

Allina Health purchased a learning content management system (LCMS) to quickly manage and disseminate content related to the EHR updates and create customized solutions to those affected by each update.

Created in partnership with Allina Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Multifaceted Approach to EHR...

Multifaceted Approach to EHR Personalization

UW Health approached EHR personalization through multiple methods to ensure that providers have multiple opportunities to increase efficiency.

Created in partnership with UW Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Physician Builders with a Holistic...

Physician Builders with a Holistic View of the EHR

Tower Health found that trauma surgeons had some unique advantages for being physician builders because of their work environment and schedules.

Created in partnership with Tower Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Physician Liaisons

JPS Health Network increases providers' fulfillment by leveraging physician liaisons who work with providers at-the-elbow to solve any EHR problems or (when the situation requires it) accurately communicate the concern to the IT team.

Created in partnership with JPS Health Network | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Statewide Interoperability

El Camino Hospital, following Sutter Health's example, actively collaborates with other Epic sites in California to normalize data exchange.

Created in partnership with El Camino Health (IDN) | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

The Science of Motivation

WellStar Health System uses principles found within Daniel Pink's book Drive to motivate their employees, effectively increasing collaboration to improve patient care.

Created in partnership with WellStar Health System | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Training: A Continual and...

Training: A Continual and Customized Effort

Hunterdon Medical Center customizes training for the specialty and the clinician, adjusting follow-up EHR education as needed to best support highly impacted specialties.

Created in partnership with Hunterdon Medical Center | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Vendor Collaboration

Legacy Health developed their own EHR-personalization strategy by adapting Epic's recommendations.

Created in partnership with Legacy Health | Thursday, May 10, 2018 | Report Brief Read Time: 0 minutes

Ambulatory Coaches

Sutter Medical Foundation paired ambulatory coaches with physicians it supports (from Sutter Medical Group and Sutter North Medical Group) to help set up the EHR to meet their workflow needs, also ensuring physicians had a familiar contact to reach out to for additional aid.

Created in partnership with Sutter Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

An Evolving Approach to Training

Sydney Local Health District (SLHD) frequently evaluates their training to consistently provide high-quality education.

Created in partnership with Sydney Local Health District | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Continuum of Training

Allina Health strives to make training convenient by going where the provider is and customizes training by working with specialty workflows and using Epic's PEP data.

Created in partnership with Allina Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Enterprise Analytics and Clinical...

Enterprise Analytics and Clinical Applications Leadership

UW Health bridges the communication gap between clinical applications teams and enterprise analytics analysts to develop an IT strategy that meets the needs of the entire organization.

Created in partnership with UW Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Epic Elevate: A Provider...

Epic Elevate: A Provider Optimization Program

NYU Langone Health has a team of physician informaticists that offers best-practice guidance for electronic health record (EHR) use and actively engages providers at the practice level to learn providers' concerns, gain trust, and ensure that optimizations made are clinician driven.

Created in partnership with NYU Langone Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Protected FTE for Ambulatory EHR...

Protected FTE for Ambulatory EHR Clinical Champions

Tower Health offers .2FTEs of protected time to ambulatory clinical providers so that they can train other clinical users on EHR best practices.

Created in partnership with Tower Health | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

Successful Initial EHR Training for...

Successful Initial EHR Training for a First-Time EHR Install

The Royal Children's Hospital migrated from a paper charting system to an EHR and executed a very successful initial EHR training program.

Created in partnership with Royal Children's Hospital Melbourne | Wednesday, May 9, 2018 | Report Brief Read Time: 0 minutes

User-Centered Design

Salford Royal hired a user design firm to assess the flow of information within the hospital. To optimize this flow, they adjusted the EHR as well as the physical layout of the hospital.

Created in partnership with Salford Royal | Tuesday, May 8, 2018 | Report Brief Read Time: 0 minutes

"Energy of Activation" Blurring...

"Energy of Activation" Blurring Lines between EHR Operations and IT

Edward-Elmhurst Health set up skilled teams of clinical informaticists and IT analysts working together to deliver effective and timely EHR enhancements, with the two CMIOs labeling the process "Energy of Activation."

Created in partnership with Edward-Elmhurst Healthcare | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

EHR Support Assistance

The Mayo Clinic created a support team to teach classes and respond to electronic requests with just-in-time training to clinicians in need.

Created in partnership with Mayo Foundation | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Multiple Approaches to Ongoing EHR...

Multiple Approaches to Ongoing EHR Education

Salford Royal, an NHS hospital in the UK, provides different ongoing education programs to ensure that clinicians get the EHR support they require when and where they need it.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Physician Led, Professionally Managed

Kaiser Permanente Northwest IT leadership wanted to remain in touch with clinical end users, learn their needs, and attempt to meet their requests in a timely manner.

Created in partnership with Kaiser Permanente Northwest | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Salford Royal Experience Center

Salford Royal built a centralized location where clinicians can go for EHR education, governance meetings, and informal conversations for EHR optimization.

Created in partnership with Salford Royal | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Who Should Train?

Mayo Clinic spends a lot of time preparing their trainers so that they will be completely prepared to customize the training experience for providers.

Created in partnership with Mayo Foundation | Monday, May 7, 2018 | Report Brief Read Time: 0 minutes

Pyramid of Change

Kaiser Permanente Northwest identified a root cause of EHR frustration and created a way for clinicians to feel empowered by their EHR.

Created in partnership with Kaiser Permanente Northwest | Sunday, May 6, 2018 | Report Brief Read Time: 0 minutes

Pathways to Proficiency

Kaiser Permanente Northwest created a program that takes their physicians off-site for distraction-free EHR education.

Created in partnership with Kaiser Permanente Northwest | Saturday, May 5, 2018 | Report Brief Read Time: 0 minutes

High Nurse Satisfaction through...

High Nurse Satisfaction through Engaging Governance

Akron Children's Hospital's nursing staff created a highly efficient EHR-governance council to support the management of EHR changes needed by nurses and other interdisciplinary teams.

Created in partnership with Akron Children's Hospital | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Improving Clinician Fulfillment...

Improving Clinician Fulfillment with Increased EHR Support

Akron Children's Hospital increased clinician fulfillment through a renewed focus on supporting EHR education with additional support resources focused on operational areas in the organization.

Created in partnership with Akron Children's Hospital | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Personalizing the EHR before the...

Personalizing the EHR before the Go-Live

OrthoVirginia offered staggered EHR training for providers and utilized superusers to provide at-the-elbow support during class and provide personalization guidance following class.

Created in partnership with OrthoVirginia | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Utilizing Email Effectively

Kaiser Permanente Northwest developed an email format that allows readers to quickly access the information needed for their role.

Created in partnership with Kaiser Permanente Northwest | Friday, May 4, 2018 | Report Brief Read Time: 0 minutes

Pager Trainer

NorthShore University HealthSystem has 7.1 FTEs who are able to respond to provider pages and can often solve issues through immediate training.

Created in partnership with NorthShore University HealthSystem | Thursday, May 3, 2018 | Report Brief Read Time: 0 minutes

Physician Onboarding Program

NorthShore University HealthSystem onboards new hires with online EHR instruction, followed by nurse-assisted EHR documentation in their first days of practice.

Created in partnership with NorthShore University HealthSystem | Thursday, May 3, 2018 | Report Brief Read Time: 0 minutes

Home for Dinner Program

NorthShore University HealthSystem created an ongoing training program to help providers become more efficient so they can finish their work and be "home for dinner."

Created in partnership with NorthShore University HealthSystem | Friday, April 27, 2018 | Report Brief Read Time: 0 minutes

A Diverse Physician Advisory...

A Diverse Physician Advisory Committee

To gain a diverse clinical perspective on the EHR, Memorial Health System created a diverse physician IT advisory group to help initiate change.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

A Model for Initial Training

Memorial Health System adapted their initial EHR training to the needs and pace of their clinicians, resulting in highly satisfied clinicians.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Bypassing the Help Desk for...

Bypassing the Help Desk for Clinical Issues

Benefis Health System developed a workflow for clinicians to receive immediate assistance from the informatics team.

Created in partnership with Benefis Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

EHR Enhancement Management

Greater Hudson Valley Health System, a community hospital with limited resources, created an environment where EHR development tasks are properly prioritized.

Created in partnership with Greater Hudson Valley Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

EHR Governance - A Nursing Impact

Deaconess Health System utilized their nursing informatics operations group to manage their inpatient EHR governance.

Created in partnership with Deaconess Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

How to Effectively Approach Payer...

How to Effectively Approach Payer Changes

Kadlec Regional Medical Center used their EHR as a tool to quickly respond to changes in payer requirements, resulting in fewer rejected claims and less lost revenue.

Created in partnership with Kadlec Regional Medical Center | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Increasing RVUs through EHR...

Increasing RVUs through EHR Personalization

Kadlec Regional Medical Center set a goal to have all physicians up to their previous EHR RVU production within a year of implementing Epic and saw a 20% increase in patients seen per day.

Created in partnership with Kadlec Regional Medical Center | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Informatics Labs

Memorial Health System created multiple informatics labs in which providers and IT staff could work collaboratively to achieve greater EHR efficiency.

Created in partnership with Memorial Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

Why Hiring Matters

Greater Hudson Valley Health System, a community hospital with insufficient IT staff, established a culture of implicit trust between IT and the clinicians for EHR support.

Created in partnership with Greater Hudson Valley Health System | Thursday, April 26, 2018 | Report Brief Read Time: 0 minutes

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