Arch Webinars

EMR Conversion Success

EMR Conversion Success
Making a large EMR change successfully requires organizations to build and maintain trust. North Mississippi Health Services has a long history of trust among physicians both inside and outside their system. Join Dr. Ben Kilman to learn how North Mississippi has built and maintained clinician trust during the deployment of a new EMR and through COVID-19.

Created in partnership with North Mississippi Health Services, Inc. | Friday, February 11, 2022 | Report Brief Read Time: 25 minutes

MD Anderson Cancer Center Provider...

MD Anderson Cancer Center Provider Efficiency Sprints
MD Anderson Cancer Center continues to see incredible gains to their provider efficiency and satisfaction. Listen to them share how they approach their sprints.

Created in partnership with University of Texas MD Anderson Cancer Center | Monday, January 24, 2022 | Report Brief Read Time: 26 minutes

Physician Training: Learning to...

Physician Training: Learning to Ride the Wave
Surfers spend years learning to ride the wave. Physicians ride their own technology waves, with technology constantly moving under their feet. Kaiser Permanente Southern California achieved some of the highest EHR Education scores in the Collaborative. Join Dr. Ken Robinson and Mike Beck to learn how they help their physicians learn to ride the wave.

Created in partnership with Southern California Permanente Medical Group (SCPMG) | Monday, January 24, 2022 | Report Brief Read Time: 24 minutes

A Reflection on the Survey Results...

A Reflection on the Survey Results - University Hospital Southampton NHS Foundation Trust
In building out their own EPR system, University Hospital Southampton prioritized usability for their clinicians. End-user experience is top of mind and drives any changes made. This has resulted in an EPR that is very easy to learn, requires minimal training, and helps clinicians feel empowered.

Created in partnership with Southampton University Hospitals NHS Trust (SUHT) | Monday, December 6, 2021 | Report Brief Read Time: 31 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success - King Faisal Specialist Hospital and Research Center
King Faisal Specialist Hospital & Research Center, Saudi Arabia, utilized strong leadership to build high trust with their clinicians. This meant they had strong buy-in from top to bottom in implementing and strengthening their use of the EHR. They were able to build effective informatics teams and a strong group of superusers.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Monday, December 6, 2021 | Report Brief Read Time: 29 minutes

Implementing EHR Success Around the...

Implementing EHR Success Around the World
KLAS Data Scientist Jacob Jeppson takes a look at the factors affecting EHR satisfaction, and how they differ around the globe. The same pillars continue to stand out, no matter the region of the world.

Created in partnership with Arch Collaborative Members | Monday, December 6, 2021 | Report Brief Read Time: 23 minutes

Royal Children's Hospital - Driving...

Royal Children's Hospital - Driving Quality of Care
Royal Children's Hospital in Melbourne, Australia, has created an environment where EMR changes are always seen through the lens of how they will affect the patient. This has led to high clinician trust in the organization and high-quality care for their patients.

Created in partnership with Royal Children's Hospital Melbourne | Monday, December 6, 2021 | Report Brief Read Time: 29 minutes

Effective EHR Training and Education

Effective EHR Training and Education
Regardless of geographical location, we are more similar than we are different. Good training leads to improved EHR satisfaction.

Created in partnership with KLAS | Wednesday, December 1, 2021 | Report Brief Read Time: 22 minutes

Baptist Health and Divurgent Arch...

Baptist Health and Divurgent Arch Collaborative Summit 2021 Presentation
Baptist Health and Divurgent discuss the value and impact of virtual training for the clinicians at Baptist Health in Jacksonville Florida.

Created in partnership with Baptist Health | Friday, July 30, 2021 | Report Brief Read Time: 27 minutes

Clinician Wellness Panel

Clinician Wellness Panel
Listen to Joel Gordon, MD, Leslie Kohman, MD and Melissa Briley, MS, PA-C discuss their thoughts on wellness at the Arch Collaborative National Summit 2021

Created in partnership with KLAS | Friday, July 30, 2021 | Report Brief Read Time: 50 minutes

Franciscan Health Nurse Onboarding

Franciscan Health Nurse Onboarding
Franciscan Health presents at the Arch Collaborative National Summit 2021 about how they effectively onboard their new nurses.

Created in partnership with Franciscan Health | Friday, July 30, 2021 | Report Brief Read Time: 40 minutes

Kaiser Permanente Northwest Meeting...

Kaiser Permanente Northwest Meeting Unique Provider Needs
Kaiser Permanente Northwest presents at the Arch Collaborative Summit 2021 about how they meet the unique needs of their providers.

Created in partnership with Kaiser Permanente Northwest | Friday, July 30, 2021 | Report Brief Read Time: 38 minutes

Ongoing Measurement Panel

Ongoing Measurement Panel
Listen to Intermountain Healthcare, Providence, Ozarks Healthcare and UCSD discuss the different approaches their organizations have taken to remeasuring EHR satisfaction.

Created in partnership with KLAS | Friday, July 30, 2021 | Report Brief Read Time: 37 minutes

Spectrum Health Nurse Ongoing EHR...

Spectrum Health Nurse Ongoing EHR Education
Spectrum Health uses ongoing training and governance to remove "pebbles" and decrease the active time nurses spend in the EHR.

Created in partnership with Spectrum Health | Friday, July 30, 2021 | Report Brief Read Time: 38 minutes

SUNY Upstate Medical University...

SUNY Upstate Medical University Building Trust
SUNY Upstate Medical University presents at the Arch Collaborative National Summit 2021 about building trust between IT and physicians. They present the results of their survey, department by department, so that end users can see how their feedback is being used.

Created in partnership with SUNY Upstate Medical University | Friday, July 30, 2021 | Report Brief Read Time: 41 minutes

The Guthrie Clinic Physician...

The Guthrie Clinic Physician Onboarding
The Guthrie Clinic presents how they onboard and train their physicians to use the EHR.

Created in partnership with The Guthrie Clinic | Friday, July 30, 2021 | Report Brief Read Time: 37 minutes

TidalHealth Nursing Shared Ownership

TidalHealth Nursing Shared Ownership
TidalHealth (formerly Peninsula Regional Medical Center) presents at the Arch Collaborative National Summit 2021. They discuss the structure of their clinical informatics, their process for receiving enhancement requests and how they build trust between IT and nursing.

Created in partnership with TidalHealth | Friday, July 30, 2021 | Report Brief Read Time: 38 minutes

UW Health and AQuity Reducing Burnout

UW Health and AQuity Reducing Burnout
UW Health partners with AQuity to present the impact that virtual scribes have had on a subset of clinicians at UW Health.

Created in partnership with UW Health | Friday, July 30, 2021 | Report Brief Read Time: 26 minutes

Bellin Health Meeting Unique...

Bellin Health Meeting Unique Nursing Needs
Bellin Health presents at the Arch Collaborative National Summit 2021. Listen and learn about how Bellin engage their staff, improve efficiency in patient care, and structure their governance and informatics teams to achieve high EHR satisfaction among their nurses.

Created in partnership with Bellin Health System | Thursday, July 29, 2021 | Report Brief Read Time: 28 minutes

Intermountain Healthcare Provider...

Intermountain Healthcare Provider Ongoing EHR Education
Intermountain Healthcare presents at the Arch Collaborative Summit 2021 about how they turned around their EHR experience by collaborating with other healthcare systems, improving EHR education through coaching, and focusing on the providers' experience today, not what it could be in the future.

Created in partnership with Intermountain Healthcare, Inc. | Thursday, July 29, 2021 | Report Brief Read Time: 46 minutes

Improve, Improve, and Improve Again

Improve, Improve, and Improve Again
Franciscan Health first participated in the Arch Collaborative in 2017, and since then has measured every year. The frequent measurement itself is an impressive feat, but they also managed to increase their end-users EHR satisfaction with each measurement. Listen to find out how their intentional efforts to improve have significantly impacted the user experience.

Created in partnership with Franciscan Health | Monday, April 12, 2021 | Report Brief Read Time: 33 minutes

Community Health Network -...

Community Health Network - Onboarding Nurses with Two Tracks
Community Health Network emphasized the need for technical and workflow training, and sets the expectation that EHR education is a continual process. Nurses are assigned mentors, preceptors, and additional floor-based education to ensure they are never without educational aide.

Created in partnership with Community Health Network | Thursday, January 21, 2021 | Report Brief Read Time: 26 minutes

Connecticut Children's - High Trust...

Connecticut Children's - High Trust in IT
Connecticut Children's intently listened to their nurses and dramatically adjusted their flowsheets to better map to the work that nurses actually do. When IT leadership listens and acts on the information received from nurses, improvements are made.

Created in partnership with Connecticut Children's Medical Center | Thursday, January 21, 2021 | Report Brief Read Time: 19 minutes

Edward-Elmhurst Healthcare -...

Edward-Elmhurst Healthcare - Nursing Efficiency
Edward-Elmhurst Healthcare optimizes the way information is inputted into the EHR so that it always serves a purpose. In their opinion, if it doesn't help then it doesn't stay. Learn how they reduce clicks, and help other service lines get the information they need at the same time.

Created in partnership with Edward-Elmhurst Healthcare | Thursday, January 21, 2021 | Report Brief Read Time: 26 minutes

Henry Ford Health System -...

Henry Ford Health System - Improving Ongoing Training for Nurses
Henry Ford Health System saw improvement for three years in a row regarding how their nurses perceive their ongoing EHR education. Listen to Donna Summers, CNIO, discuss how they achieved these impressive results.

Created in partnership with Henry Ford Health System | Thursday, January 21, 2021 | Report Brief Read Time: 17 minutes

Spectrum Health - Improving...

Spectrum Health - Improving Wellness by Paying Attention
Spectrum Health actively works to "remove the pebbles" from their nurses lives. By focusing on the little problems before they cause bigger problems, Spectrum Health makes a positive impact on their nurses wellbeing. The ultimate goal is to help clinicians spend more time caring and less time charting.

Created in partnership with Spectrum Health | Thursday, January 21, 2021 | Report Brief Read Time: 29 minutes

Arch Collaborative At-a-Glance with...

Arch Collaborative At-a-Glance with Dr. Benj Barsotti
At this point, you have likely heard of the Arch Collaborative. But what is it? What are a high level summary of the findings? What can health systems gain from joining the Arch Collaborative, and are any doing anything besides sending out a survey? Come and listen to Tommy Rowley and Jason Hess from KLAS talk with Benj Barsotti, CMIO at Aspirus System to get answers to these questions.

Created in partnership with Aspirus System | Wednesday, November 11, 2020 | Report Brief Read Time: 46 minutes

Available Tools of the Arch...

Available Tools of the Arch Collaborative

Arch Collaborative Learning Summit 2020:

Come listen to a review of all available tools to Arch Collaborative members. We will present how new tools have been used and review where we might go next.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 45 minutes

Impacting Physician Burnout with...

Impacting Physician Burnout with Virtual Scribes

Arch Collaborative Learning Summit 2020: AQuity Presents with Community Health Network

Tune in to see how Community Health Network leverages Arch Collaborative data, along with HCAHPs, EPIC Signal data, and more to track the impact of virtual medical scribes on reducing physician burnout and improving clinical and financial results.

Created in partnership with Aquity Solutions | Monday, October 26, 2020 | Report Brief Read Time: 23 minutes

Improving Life by 1,000 Correlations

Arch Collaborative Learning Summit 2020

This KLAS lead breakout session will review the state of burnout among collaborative members. Will include new insights into how the electronic health record influences burnout for nurses and physicians.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 38 minutes

Improving the EHR Experience - Rush...

Improving the EHR Experience - Rush University Medical Center

Arch Collaborative Learning Summit 2020

Starting from the 63rd percentile in the Collaborative in 2017, Rush Health was to implement a plan that would lead to dramatic improvement. Today, Rush Health sits at the 93rd percentile of all Collaborative members. They got there by developing a team of practicing physician informaticists across core clinical areas, implementing a dedicated team for provider support, and making a campaign to improve the EHR experience at ambulatory clinics. Additionally, they focused their teams and efforts on technology enhancements and redesigns. Above all, Rush Health worked to improve how they communicated with providers. In this session, Jordan Dale and Meeta Shah outline how they built their team of physician informaticists, what their dedicated Provider Optimization and Experience Team (POET) focuses on, and how the RESET program spends two weeks embedded in clinics to drive EHR satisfaction and teamwork for the clinical team.

Created in partnership with Rush University Medical Center (IDN) | Monday, October 26, 2020 | Report Brief Read Time: 49 minutes

Improving Through Sprints - MD...

Improving Through Sprints - MD Anderson

Arch Collaborative Learning Summit 2020

MD Anderson has successfully implemented EHR improvement sprints in 15 centers and has reached over 850 providers in their THRIVE programs. They have measured all along the way and have seen themselves come from the 48th percentile among Collaborative members and to the 96th percentile. Greg Fetzer, Ruston Juneau, and Michael Bersin will share the details of how they developed the sprint program by using parts of the THRIVE program and how they customize it to the needs of each center they visit.

Created in partnership with University of Texas MD Anderson Cancer Center | Monday, October 26, 2020 | Report Brief Read Time: 48 minutes

Increasing EHR Usability Through...

Increasing EHR Usability Through Documentation Improvement - Mayo Clinic

Arch Collaborative Learning Summit 2020

Join in and listen to Dr. Gordon from Mayo Clinic discuss how partnering with 3M has impacted their organization for the better.

Created in partnership with Mayo Foundation | Monday, October 26, 2020 | Report Brief Read Time: 21 minutes

Nursing EHR Success - Sutter Health

Arch Collaborative Learning Summit 2020

For many organizations, reducing documentation is one key to improving the EHR user experience. Sutter Health has been able to accomplish this goal for their perioperative nurses. By going to frontline nurses to design and validate the best workflows, creating a train-the-trainers program, and building superusers, the Sutter Health team was able to develop a program that decreased the number of flowsheet rows for preop by 45% and for PAT by 65%. It also decreased the number of flowsheet templates by 91%. This led to a nearly 45-point jump in the Net EHR Experience score of these nurses. Come listen as Donna Woelfel, Fiona Dennison, and Megan Haberlein detail how they built a program that decreased documentation, increased efficiency, provided more standardization, and ultimately led to a decreased cognitive burden in EHR charting.

Created in partnership with Sutter Health | Monday, October 26, 2020 | Report Brief Read Time: 42 minutes

Operationalizing the Arch...

Operationalizing the Arch Collaborative - OrthoVirginia

Arch Collaborative Learning Summit 2020

Last year, OrthoVirginia presented to the Collaborative because they were able to dramatically improve their orthopedic surgeons’ satisfaction with the EHR. This year, physician satisfaction has climbed even higher, making OrthoVirginia’s surgeons some of the happiest doctors in the Collaborative. However, in focusing on the physician experience, PT and OT satisfaction remained stagnant. Utilizing the Arch Collaborative survey data, OrthoVirginia has been able to show the return on investment and implement changes for PT and OT that have already yielded some success. This session focuses on how Cap Eschenroeder and Jonathan Moquin use the Arch Collaborative as an inspiration for change and how the data is used to build a team and a larger coalition dedicated to improving the EHR experience for all end users.

Created in partnership with OrthoVirginia | Monday, October 26, 2020 | Report Brief Read Time: 45 minutes

Pillars of EHR Satisfaction

Pillars of EHR Satisfaction
Further data has strengthened the original pillars of the Arch Collaborative. New insights into training, governance, and meeting users' needs will be discussed.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 36 minutes

Telehealth Challenges and...

Telehealth Challenges and Efficiency Gains - Monument Health and Rush University Medical Center Part

Arch Collaborative Learning Summit 2020

Come learn how Nuance is using the Arch Collaborative data to improve the end-user experience of the electronic health record.

Created in partnership with Nuance | Monday, October 26, 2020 | Report Brief Read Time: 45 minutes

Epic's Signal Data and it's...

Epic's Signal Data and it's Relationship to EHR Satisfaction and Burnout
Many insights can be taken from Epic's Signal data, and useful data helps decision makers make tough decisions. How well does this efficiency data relate to the Arch Collaborative data? Epic and KLAS worked together to analyze and compare this data, join us in learning what findings were uncovered.

Created in partnership with Epic | Wednesday, July 15, 2020 | Report Brief Read Time: 46 minutes

Providing High-Quality Care (Webinar)

Providing High-Quality Care (Webinar)
Only 60% of clinicians agree that their EHR enables them to deliver high-quality care. What do they do to make sure that their EHR helps them. And what is it that the other 40% find wrong with the EHR so that it doesn't enable them to provide high-quality care? This webinar categorizes many of the comments made from these two diverse groups to see if there are trends that can help make the EHR better support high-quality care delivery.

Created in partnership with KLAS | Wednesday, July 15, 2020 | Report Brief Read Time: 58 minutes

The Science of Improving the EHR...

The Science of Improving the EHR Experience (Webinar)
This webinar explores the improvements that health systems have made to improve the EHR experience for their end-users. Join us in learning more about the data, the best practices, so that you can find out for yourselves that improving the EHR experience is not only possible, but that it's quite doable.

Created in partnership with KLAS | Wednesday, July 15, 2020 | Report Brief Read Time: 51 minutes

Optimizing Your EHR Training and...

Optimizing Your EHR Training and Education
HIMSS20 might be canceled, but we still want to share some helpful insights from one of KLAS' planned Arch Collaborative presentations. Watch to learn more about optimizing EHR training and education at your organization.

Created in partnership with KLAS | Thursday, March 12, 2020 | Report Brief Read Time: 14 minutes

EHR Usability and Clinician Burnout

EHR Usability and Clinician Burnout
EHR usability has a tangible impact on physician burnout. But just how much? Join Dr. Edward Melnick, MD, MHS, Program Director at the Yale-VA Clinical Informatics Fellowship Program and Taylor Davis, MS Stat, VP of Innovation at KLAS Research for this discussion on EHR usability, burnout, and what health systems are doing to improve both. The discussion covers independent data from both speakers’ organizations and insights into how executions on that data have made strides in improving healthcare.

Created in partnership with KLAS | Tuesday, February 4, 2020 | Report Brief Read Time: 60 minutes

Personalizing the EHR

Personalizing the EHR
EHRs are not a one size fits all solution, but inordinate amounts of customization become too heavy to support. So what can health systems do? The answer may lie in personalization.

Created in partnership with KLAS | Friday, January 10, 2020 | Report Brief Read Time: 21 minutes

You've Got a Friend

You've Got a Friend
Building a working relationship between clinicians and the technical staff that help support them can pay dividends in terms of EHR satisfaction. Sometimes all it takes to fix a problem is seeing a friendly face and knowing that they will likely have a solution for you.

Created in partnership with KLAS | Monday, November 11, 2019 | Report Brief Read Time: 14 minutes

Servant Leadership

Servant Leadership
The first in a series of videos to more succinctly explore the principles of the Arch Collaborative Guidebook 2019. Listen to principles that help define what it means to effectively lead your governance.

Created in partnership with KLAS | Friday, October 4, 2019 | Report Brief Read Time: 11 minutes

Improving Documentation Quality in...

Improving Documentation Quality in the Arch Collaborative
In a groundbreaking paper in the Journal of General Internal Medicine, Genna R. Cohen (Health Researcher, Mathematica) and her colleagues found that variation in physicians’ EHR documentation has the potential to cause harm to patients. Join Genna R. Cohen as she shares these results and as attendees discuss options for measuring and reducing documentation variation at Collaborative organizations. We have never done a webinar like this. We will not just share information; we will build a solution together!

Created in partnership with KLAS | Thursday, September 19, 2019 | Report Brief Read Time: 60 minutes

Part 1 of Arch Collaborative...

Part 1 of Arch Collaborative Guidebook Findings
The Arch Collaborative 2019 Guidebook, publishing soon, has 105 best practice guidelines for EHR and clinician-wellness success. Join us for a two-part webinar series covering much of the data behind the Guidebook findings. Part 1: EHR Education, Efficiency, Personalization, and Clinician Wellness. Part 2: Shared Ownership (Governance), Communication, Nursing Success, and Opioid Abuse Prevention.

Created in partnership with KLAS | Tuesday, July 16, 2019 | Report Brief Read Time: 52 minutes

University of Kansas Moves the...

University of Kansas Moves the Needle of EHR Success
The University of Kansas has seen their provider Net EHR Experience Score improve by 7.5 points year over year. If you think that is a fluke, watch this video: https://www.youtube.com/watch?v=ntGDtXAPodE&feature=youtube. To learn more about what this group has done to move the needle, join Dr. Greg Ator for a webinar on July 9.

Created in partnership with The University of Kansas Health System | Tuesday, July 9, 2019 | Report Brief Read Time: 55 minutes

How Is EHR Satisfaction Related to...

How Is EHR Satisfaction Related to Clinician Wellness?
According to the International Classification of Diseases, or ICD-11, burnout is now a definitive medical diagnosis. Unfortunately, burnout is especially prevalent in healthcare circles, and the EHR is often cited as one of its primary causes. Join KLAS in this webinar to discuss the impact the EHR has on clinician wellness and to learn more about what KLAS has uncovered to help curb this challenging issue that too many clinicians face today.

Created in partnership with KLAS | Tuesday, June 18, 2019 | Report Brief Read Time: 52 minutes

Trainer-Quality Benchmark: What Are...

Trainer-Quality Benchmark: What Are We Learning?
In December, the Collaborative kicked off efforts to help organizations benchmark the feedback about their trainers against that of other organizations. With several organizations participating, we are learning a lot! Short training sessions matter. Creativity makes a huge difference. Clinicians report significant time savings from strong training. Come join us to learn the best practices of top trainers and hear direct feedback from trainers themselves.

Created in partnership with KLAS | Tuesday, June 11, 2019 | Report Brief Read Time: 61 minutes

Insights from Outside the US

Insights from Outside the US
To date, 13 organizations in 8 countries outside the United States have participated in the Arch Collaborative. Do these organizations always have high satisfaction because they don’t share the same billing and regulatory burdens that the US faces? Or are there other factors that make non-US implementations struggle more? It turns out that both are true. Join Taylor Davis and Rachel Dunscombe from KLAS as we explore what the US could learn from other countries’ healthcare IT efforts, as well as where non-US EHR implementations are consistently falling short.

Created in partnership with KLAS | Tuesday, April 16, 2019 | Report Brief Read Time: 48 minutes

Dramatic Improvements in Experience...

Dramatic Improvements in Experience without a Code Change
Borrowing the effective Sprint methodology from UCHealth, The University of Vermont Medical Center helped significantly improve the EHR experience for two of their ambulatory clinics. The surprise: this was all done without any code changes. Join Rachel McEntee, MD, and Ben Suratt, MD, as they share the education and workflow redesign that significantly improved the experience of two clinics in only a couple of months.

Created in partnership with University of Vermont Medical Center | Tuesday, April 9, 2019 | Report Brief Read Time: 61 minutes

Using the EHR to Combat Opioid Abuse

Using the EHR to Combat Opioid Abuse
Lots of programs for combatting opioid abuse sound good, but providers on the ground see what really works. When providers from North Mississippi Health Services rated their EHR far above others for helping combat opioid abuse, the KLAS team had to know what they are doing differently. Join Dr. Ben Kilman as he shares his organization's efforts in partnering with IllumiCare to give providers one-click access to PMP information. Understand the people, processes, and technology that were required to make these efforts successful.

Created in partnership with North Mississippi Health Services, Inc. | Tuesday, March 19, 2019 | Report Brief Read Time: 48 minutes

Improve Clinical Outcomes

Improve Clinical Outcomes
Can the EHR effectively improve clinical outcomes? Not by itself. However, when an organization changes processes, educates clinicians, and focuses on teamwork, amazing progress can be made in improving patient care and delivering better outcomes for families and the community. Join President of WellStar Medical Group, Dr. Rob Schreiner, as he shares three examples of how WellStar has used the EHR, education, and teamwork to improve clinical outcomes. WellStar Health System has measured in the top 5% of healthcare organizations for EHR satisfaction two years in a row.

Created in partnership with WellStar Health System | Tuesday, March 12, 2019 | Report Brief Read Time: 54 minutes

Moving the Needle: OrthoVirginia...

Moving the Needle: OrthoVirginia Launches Forward in Satisfaction
OrthoVirginia was the second organization in the Collaborative to remeasure. Their Net Experience score jumped over 30 points. You could argue that they should not be able to move the needle: their specialty is the lowest satisfaction specialty measured in the Collaborative. Join Dr. Eschenroeder and his team to learn what OrthoVirginia has done over the past year to jump over 30 points Net Experience, how they effectively utilize scribes, and how to help any physician become a successful EHR expert.

Created in partnership with OrthoVirginia | Wednesday, February 20, 2019 | Report Brief Read Time: 59 minutes

Physician Champions

Physician Champions
Tower Health has a Physician Champion program made up of energetic people who round the floor and help clinicians with concerns. Come learn about the Tower Health Physician Champions and how this organization became 93rd percentile for overall clinician EHR satisfaction in the Arch Collaborative.

Created in partnership with Tower Health | Friday, January 25, 2019 | Report Brief Read Time: 61 minutes

Underutilized Powerhouse: Which EHR...

Underutilized Powerhouse: Which EHR Personalizations Matter?
Less than 40% of physicians report heavily utilizing EHR personalization tools, but those that do are dramatically more satisfied. Join the KLAS team on January 8, 2019, as we investigate adoption of personalization tools and methods for using this powerful technique to dramatically improve the EHR experience. Which personalization tools make the biggest difference for which EHRs? How are successful organizations helping their clinicians adopt these functionalities? How are organizations successfully training on personalization tools?

Created in partnership with KLAS | Tuesday, January 8, 2019 | Report Brief Read Time: 30 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53 minutes

Culture of Success

Culture of Success
Culture is nebulous, but we know strong culture when we see it! Join the KLAS team as we detail the culture we observe among successful organizations and the concrete steps we observe high-performing organizations take to keep a strong culture. Warning: this webinar is not for the faint of heart!

Created in partnership with KLAS | Tuesday, November 20, 2018 | Report Brief Read Time: 53 minutes

The Impact of the EHR

The Impact of the EHR
Cerner, Epic, Allscripts, Meditech, athenahealth, and other EHR vendors-how much does the actual EHR brand impact the user experience? Join multiple members of the KLAS team as we detail the highs and lows of user success with different EHRs. What drives the differences? Can you be successful with your current EHR?

Created in partnership with KLAS | Tuesday, November 13, 2018 | Report Brief Read Time: 49 minutes

Improving Organizational...

Improving Organizational Communication: Let Nursing Take the Lead (with Deaconess Health System)
Who runs the IT change management in your organization? Physicians? Administration? IT? Join Dr. Diane Hunt and Dawn Rowley of Deaconess Health System as they highlight the incredible power of inviting nursing leadership to lead IT change management and governance, and how this change in their organization has driven 94th percentile EHR satisfaction from providers and 95th satisfaction percentile from nurses. Is your organization missing a huge opportunity to let nursing take a real leadership role?

Created in partnership with Deaconess Health System | Tuesday, October 16, 2018 | Report Brief Read Time: 57 minutes

Scribes, Voice Rec, and Bears—Oh My!

Scribes, Voice Rec, and Bears—Oh My!
The Arch Collaborative does not have all the answers when it comes to how scribes and voice recognition impact EHR success. The clinician feedback received on this topic has been unexpected and needs to be discussed. Join us for a group discussion as we consider what we have learned in this area and how these tools impact EHR satisfaction, the delivery of care, and physician wellness.

Created in partnership with KLAS | Tuesday, October 9, 2018 | Report Brief Read Time: 48 minutes

EHR Success—One Thing Money Can’t...

EHR Success—One Thing Money Can’t Buy?
If EHR success could be bought, wouldn’t the most money-rich organizations also have incredible EHR success? Join KLAS analysts Taylor Davis and Doug Tolley as they reveal correlations between EHR investment, staffing, and the user experience. Learn why leadership—not more money—is the most critical component of EHR success.

Created in partnership with KLAS | Tuesday, September 18, 2018 | Report Brief Read Time: 49 minutes

There Are Many Paths to Education...

There Are Many Paths to Education Success—But What Are the Principles?
KLAS analysts Taylor Davis and Connor Bice were shocked to find that organizations who do at-the-elbow training don’t systematically achieve higher satisfaction. Learn what they have since uncovered about why successful organizations focus on principles and people rather than programs. What are the key drivers of success at organizations where clinicians are experts at using the EHR as a tool to deliver great care?

Created in partnership with KLAS | Thursday, September 6, 2018 | Report Brief Read Time: 51 minutes

How Does the Clinician EHR...

How Does the Clinician EHR Experience Impact Patient Satisfaction and Clinical Outcomes?
With over 110 organizations participating in the Collaborative, join KLAS analysts Taylor Davis and Jacob Jeppson as they share the initial insights we are seeing as we correlate Collaborative EHR experience data with HCAHPS patient satisfaction and CMS clinical outcomes data.

Created in partnership with KLAS | Thursday, August 23, 2018 | Report Brief Read Time: 50 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59 minutes

Collaborative User Satisfaction and...

Collaborative User Satisfaction and Epic PEP Data Correlation
Surveying users is hard and takes time away from clinicians. For customers using Epic, the Physician Efficiency Profile (PEP) reports are easy to access, contain user-level data, and are delivered on a regular basis. How possible is it to use PEP reports to understand, or predict, the satisfaction of an individual user? What are the most successful Epic customers doing as they utilize PEP data? What can we learn from these correlations? We have more content than we can present in an hour, so buckle up as Taylor Davis (KLAS) and Taylor Andrews (Epic) share their joint research on combining PEP data with Arch Collaborative surveys.

Created in partnership with Epic | Tuesday, August 7, 2018 | Report Brief Read Time: 58 minutes

Make Health IT Change Easier by...

Make Health IT Change Easier by Using Kotter’s 8-Step Model (with WellStar Health System)
Seasoned healthcare leaders know that having the best idea for a change is less than half of the work; they must also create and manage the process that brings about that change in technology and operations with the least disruption possible to patients and caregivers. Join Dr. Rob Schreiner in part two of this webinar series as he describes John Kotter’s time-honored and highly regarded change-management process, using real-life examples of health IT change in the largest health system in Georgia.

Created in partnership with WellStar Health System | Wednesday, July 25, 2018 | Report Brief Read Time: 58 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43 minutes

Combating Physician Burnout with...

Combating Physician Burnout with Clinical Fulfillment with JPS Health Network
Physician burnout is on the lips of most healthcare executives these days. Come learn from an organization that has seen lows in physician burnout, but whose providers today report the highest fulfillment levels in the Collaborative! How did a humble public health system create a team and environment where physicians and clinicians love to work? How does their high-performance EHR aid their success?

Created in partnership with JPS Health Network | Wednesday, June 13, 2018 | Report Brief Read Time: 55 minutes

Individual Motivation Versus...

Individual Motivation Versus Counting Clicks with WellStar Medical Group
Can EHR success be achieved without competent, empowered physician leadership? Join Dr. Rob Schreiner, President of the top-performing Wellstar Medical Group, as he discusses how applying the science of individual motivation (Daniel Pink’s autonomy, mastery and purpose) and systematic change management (John Kotter’s classic 8-Step Change Model) can increase the tempo of your EHR optimization for years after deployment and better than counting clicks.

Created in partnership with WellStar Health System | Tuesday, April 17, 2018 | Report Brief Read Time: 58 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47 minutes

Optimizing the EHR for Organization...

Optimizing the EHR for Organization Needs with Nationwide Children's Hospital
Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

Created in partnership with Nationwide Children's Hospital | Tuesday, January 16, 2018 | Report Brief Read Time: 59 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58 minutes

Physician Engagement with Memorial...

Physician Engagement with Memorial Health System
Memorial Health boasts the highest Collaborative satisfaction score of any US organization using Cerner. Join David Graham, CIO and CMIO of Memorial Health System, as he provides insights into Memorial Health’s unique approaches to listening and responding to physician needs. Topics will include governance, support structure, and ongoing training.

Created in partnership with Memorial Health System | Wednesday, December 6, 2017 | Report Brief Read Time: 56 minutes

Governance and Clinician Trust with...

Governance and Clinician Trust with Kaiser Permanente Northwest
Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).

Created in partnership with Kaiser Permanente Northwest | Monday, November 13, 2017 | Report Brief Read Time: 61 minutes

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