Webinars

You've Got a Friend

You've Got a Friend
Building a working relationship between clinicians and the technical staff that help support them can pay dividends in terms of EHR satisfaction. Sometimes all it takes to fix a problem is seeing a friendly face and knowing that they will likely have a solution for you.

Created in partnership with KLAS | Monday, November 11, 2019 | Report Brief Read Time: 14 minutes

Servant Leadership

Servant Leadership
The first in a series of videos to more succinctly explore the principles of the Arch Collaborative Guidebook 2019. Listen to principles that help define what it means to effectively lead your governance.

Created in partnership with KLAS | Friday, October 4, 2019 | Report Brief Read Time: 11 minutes

Improving Documentation Quality in...

Improving Documentation Quality in the Arch Collaborative
In a groundbreaking paper in the Journal of General Internal Medicine, Genna R. Cohen (Health Researcher, Mathematica) and her colleagues found that variation in physicians’ EHR documentation has the potential to cause harm to patients. Join Genna R. Cohen as she shares these results and as attendees discuss options for measuring and reducing documentation variation at Collaborative organizations. We have never done a webinar like this. We will not just share information; we will build a solution together!

Created in partnership with KLAS | Thursday, September 19, 2019 | Report Brief Read Time: 60 minutes

Part 2 of Arch Collaborative...

Part 2 of Arch Collaborative Guidebook Findings
The Arch Collaborative 2019 Guidebook, publishing soon, has 105 best practice guidelines for EHR and clinician-wellness success. Join us for a two-part webinar series covering much of the data behind the Guidebook findings. Part 1: EHR Education, Efficiency, Personalization, and Clinician Wellness. Part 2: Shared Ownership (Governance), Communication, Nursing Success, and Opioid Abuse Prevention.

Created in partnership with KLAS | Tuesday, August 13, 2019 | Report Brief Read Time: 55 minutes

Part 1 of Arch Collaborative...

Part 1 of Arch Collaborative Guidebook Findings
The Arch Collaborative 2019 Guidebook, publishing soon, has 105 best practice guidelines for EHR and clinician-wellness success. Join us for a two-part webinar series covering much of the data behind the Guidebook findings. Part 1: EHR Education, Efficiency, Personalization, and Clinician Wellness. Part 2: Shared Ownership (Governance), Communication, Nursing Success, and Opioid Abuse Prevention.

Created in partnership with KLAS | Tuesday, July 16, 2019 | Report Brief Read Time: 52 minutes

University of Kansas Moves the...

University of Kansas Moves the Needle of EHR Success
The University of Kansas has seen their provider Net EHR Experience Score improve by 7.5 points year over year. If you think that is a fluke, watch this video: https://www.youtube.com/watch?v=ntGDtXAPodE&feature=youtube. To learn more about what this group has done to move the needle, join Dr. Greg Ator for a webinar on July 9.

Created in partnership with The University of Kansas Health System | Tuesday, July 9, 2019 | Report Brief Read Time: 55 minutes

How Is EHR Satisfaction Related to...

How Is EHR Satisfaction Related to Clinician Wellness?
According to the International Classification of Diseases, or ICD-11, burnout is now a definitive medical diagnosis. Unfortunately, burnout is especially prevalent in healthcare circles, and the EHR is often cited as one of its primary causes. Join KLAS in this webinar to discuss the impact the EHR has on clinician wellness and to learn more about what KLAS has uncovered to help curb this challenging issue that too many clinicians face today.

Created in partnership with KLAS | Tuesday, June 18, 2019 | Report Brief Read Time: 52 minutes

Trainer-Quality Benchmark: What Are...

Trainer-Quality Benchmark: What Are We Learning?
In December, the Collaborative kicked off efforts to help organizations benchmark the feedback about their trainers against that of other organizations. With several organizations participating, we are learning a lot! Short training sessions matter. Creativity makes a huge difference. Clinicians report significant time savings from strong training. Come join us to learn the best practices of top trainers and hear direct feedback from trainers themselves.

Created in partnership with KLAS | Tuesday, June 11, 2019 | Report Brief Read Time: 61 minutes

Insights from Outside the US

Insights from Outside the US
To date, 13 organizations in 8 countries outside the United States have participated in the Arch Collaborative. Do these organizations always have high satisfaction because they don’t share the same billing and regulatory burdens that the US faces? Or are there other factors that make non-US implementations struggle more? It turns out that both are true. Join Taylor Davis and Rachel Dunscombe from KLAS as we explore what the US could learn from other countries’ healthcare IT efforts, as well as where non-US EHR implementations are consistently falling short.

Created in partnership with KLAS | Tuesday, April 16, 2019 | Report Brief Read Time: 48 minutes

Dramatic Improvements in Experience...

Dramatic Improvements in Experience without a Code Change
Borrowing the effective Sprint methodology from UCHealth, The University of Vermont Medical Center helped significantly improve the EHR experience for two of their ambulatory clinics. The surprise: this was all done without any code changes. Join Rachel McEntee, MD, and Ben Suratt, MD, as they share the education and workflow redesign that significantly improved the experience of two clinics in only a couple of months.

Created in partnership with University of Vermont Medical Center | Tuesday, April 9, 2019 | Report Brief Read Time: 61 minutes

Using the EHR to Combat Opioid Abuse

Using the EHR to Combat Opioid Abuse
Lots of programs for combatting opioid abuse sound good, but providers on the ground see what really works. When providers from North Mississippi Health Services rated their EHR far above others for helping combat opioid abuse, the KLAS team had to know what they are doing differently. Join Dr. Ben Kilman as he shares his organization's efforts in partnering with IllumiCare to give providers one-click access to PMP information. Understand the people, processes, and technology that were required to make these efforts successful.

Created in partnership with North Mississippi Health Services, Inc. | Tuesday, March 19, 2019 | Report Brief Read Time: 48 minutes

Improve Clinical Outcomes

Improve Clinical Outcomes
Can the EHR effectively improve clinical outcomes? Not by itself. However, when an organization changes processes, educates clinicians, and focuses on teamwork, amazing progress can be made in improving patient care and delivering better outcomes for families and the community. Join President of WellStar Medical Group, Dr. Rob Schreiner, as he shares three examples of how WellStar has used the EHR, education, and teamwork to improve clinical outcomes. WellStar Health System has measured in the top 5% of healthcare organizations for EHR satisfaction two years in a row.

Created in partnership with WellStar Health System | Tuesday, March 12, 2019 | Report Brief Read Time: 54 minutes

Moving the Needle: OrthoVirginia...

Moving the Needle: OrthoVirginia Launches Forward in Satisfaction
OrthoVirginia was the second organization in the Collaborative to remeasure. Their Net Experience score jumped over 30 points. You could argue that they should not be able to move the needle: their specialty is the lowest satisfaction specialty measured in the Collaborative. Join Dr. Eschenroeder and his team to learn what OrthoVirginia has done over the past year to jump over 30 points Net Experience, how they effectively utilize scribes, and how to help any physician become a successful EHR expert.

Created in partnership with OrthoVirginia | Wednesday, February 20, 2019 | Report Brief Read Time: 59 minutes

Physician Champions

Physician Champions
Tower Health has a Physician Champion program made up of energetic people who round the floor and help clinicians with concerns. Come learn about the Tower Health Physician Champions and how this organization became 93rd percentile for overall clinician EHR satisfaction in the Arch Collaborative.

Created in partnership with Tower Health | Friday, January 25, 2019 | Report Brief Read Time: 61 minutes

Underutilized Powerhouse: Which EHR...

Underutilized Powerhouse: Which EHR Personalizations Matter?
Less than 40% of physicians report heavily utilizing EHR personalization tools, but those that do are dramatically more satisfied. Join the KLAS team on January 8, 2019, as we investigate adoption of personalization tools and methods for using this powerful technique to dramatically improve the EHR experience. Which personalization tools make the biggest difference for which EHRs? How are successful organizations helping their clinicians adopt these functionalities? How are organizations successfully training on personalization tools?

Created in partnership with KLAS | Tuesday, January 8, 2019 | Report Brief Read Time: 30 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53 minutes

Culture of Success

Culture of Success
Culture is nebulous, but we know strong culture when we see it! Join the KLAS team as we detail the culture we observe among successful organizations and the concrete steps we observe high-performing organizations take to keep a strong culture. Warning: this webinar is not for the faint of heart!

Created in partnership with KLAS | Tuesday, November 20, 2018 | Report Brief Read Time: 53 minutes

The Impact of the EHR

The Impact of the EHR
Cerner, Epic, Allscripts, Meditech, athenahealth, and other EHR vendors-how much does the actual EHR brand impact the user experience? Join multiple members of the KLAS team as we detail the highs and lows of user success with different EHRs. What drives the differences? Can you be successful with your current EHR?

Created in partnership with KLAS | Tuesday, November 13, 2018 | Report Brief Read Time: 49 minutes

Improving Organizational...

Improving Organizational Communication: Let Nursing Take the Lead (with Deaconess Health System)
Who runs the IT change management in your organization? Physicians? Administration? IT? Join Dr. Diane Hunt and Dawn Rowley of Deaconess Health System as they highlight the incredible power of inviting nursing leadership to lead IT change management and governance, and how this change in their organization has driven 94th percentile EHR satisfaction from providers and 95th satisfaction percentile from nurses. Is your organization missing a huge opportunity to let nursing take a real leadership role?

Created in partnership with Deaconess Health System | Tuesday, October 16, 2018 | Report Brief Read Time: 57 minutes

Scribes, Voice Rec, and Bears—Oh My!

Scribes, Voice Rec, and Bears—Oh My!
The Arch Collaborative does not have all the answers when it comes to how scribes and voice recognition impact EHR success. The clinician feedback received on this topic has been unexpected and needs to be discussed. Join us for a group discussion as we consider what we have learned in this area and how these tools impact EHR satisfaction, the delivery of care, and physician wellness.

Created in partnership with KLAS | Tuesday, October 9, 2018 | Report Brief Read Time: 48 minutes

EHR Success—One Thing Money Can’t...

EHR Success—One Thing Money Can’t Buy?
If EHR success could be bought, wouldn’t the most money-rich organizations also have incredible EHR success? Join KLAS analysts Taylor Davis and Doug Tolley as they reveal correlations between EHR investment, staffing, and the user experience. Learn why leadership—not more money—is the most critical component of EHR success.

Created in partnership with KLAS | Tuesday, September 18, 2018 | Report Brief Read Time: 49 minutes

There Are Many Paths to Education...

There Are Many Paths to Education Success—But What Are the Principles?
KLAS analysts Taylor Davis and Connor Bice were shocked to find that organizations who do at-the-elbow training don’t systematically achieve higher satisfaction. Learn what they have since uncovered about why successful organizations focus on principles and people rather than programs. What are the key drivers of success at organizations where clinicians are experts at using the EHR as a tool to deliver great care?

Created in partnership with KLAS | Thursday, September 6, 2018 | Report Brief Read Time: 51 minutes

How Does the Clinician EHR...

How Does the Clinician EHR Experience Impact Patient Satisfaction and Clinical Outcomes?
With over 110 organizations participating in the Collaborative, join KLAS analysts Taylor Davis and Jacob Jeppson as they share the initial insights we are seeing as we correlate Collaborative EHR experience data with HCAHPS patient satisfaction and CMS clinical outcomes data.

Created in partnership with KLAS | Thursday, August 23, 2018 | Report Brief Read Time: 50 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59 minutes

Collaborative User Satisfaction and...

Collaborative User Satisfaction and Epic PEP Data Correlation
Surveying users is hard and takes time away from clinicians. For customers using Epic, the Physician Efficiency Profile (PEP) reports are easy to access, contain user-level data, and are delivered on a regular basis. How possible is it to use PEP reports to understand, or predict, the satisfaction of an individual user? What are the most successful Epic customers doing as they utilize PEP data? What can we learn from these correlations? We have more content than we can present in an hour, so buckle up as Taylor Davis (KLAS) and Taylor Andrews (Epic) share their joint research on combining PEP data with Arch Collaborative surveys.

Created in partnership with Epic | Tuesday, August 7, 2018 | Report Brief Read Time: 58 minutes

Make Health IT Change Easier by...

Make Health IT Change Easier by Using Kotter’s 8-Step Model (with WellStar Health System)
Seasoned healthcare leaders know that having the best idea for a change is less than half of the work; they must also create and manage the process that brings about that change in technology and operations with the least disruption possible to patients and caregivers. Join Dr. Rob Schreiner in part two of this webinar series as he describes John Kotter’s time-honored and highly regarded change-management process, using real-life examples of health IT change in the largest health system in Georgia.

Created in partnership with WellStar Health System | Wednesday, July 25, 2018 | Report Brief Read Time: 58 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43 minutes

Combating Physician Burnout with...

Combating Physician Burnout with Clinical Fulfillment with JPS Health Network
Physician burnout is on the lips of most healthcare executives these days. Come learn from an organization that has seen lows in physician burnout, but whose providers today report the highest fulfillment levels in the Collaborative! How did a humble public health system create a team and environment where physicians and clinicians love to work? How does their high-performance EHR aid their success?

Created in partnership with JPS Health Network | Wednesday, June 13, 2018 | Report Brief Read Time: 55 minutes

Individual Motivation Versus...

Individual Motivation Versus Counting Clicks with WellStar Medical Group
Can EHR success be achieved without competent, empowered physician leadership? Join Dr. Rob Schreiner, President of the top-performing Wellstar Medical Group, as he discusses how applying the science of individual motivation (Daniel Pink’s autonomy, mastery and purpose) and systematic change management (John Kotter’s classic 8-Step Change Model) can increase the tempo of your EHR optimization for years after deployment and better than counting clicks.

Created in partnership with WellStar Health System | Tuesday, April 17, 2018 | Report Brief Read Time: 58 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47 minutes

Optimizing the EHR for Organization...

Optimizing the EHR for Organization Needs with Nationwide Children's Hospital
Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

Created in partnership with Nationwide Children's Hospital | Tuesday, January 16, 2018 | Report Brief Read Time: 59 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58 minutes

Physician Engagement with Memorial...

Physician Engagement with Memorial Health System
Memorial Health boasts the highest Collaborative satisfaction score of any US organization using Cerner. Join David Graham, CIO and CMIO of Memorial Health System, as he provides insights into Memorial Health’s unique approaches to listening and responding to physician needs. Topics will include governance, support structure, and ongoing training.

Created in partnership with Memorial Health System | Wednesday, December 6, 2017 | Report Brief Read Time: 56 minutes

Governance and Clinician Trust with...

Governance and Clinician Trust with Kaiser Permanente Northwest
Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).

Created in partnership with Kaiser Permanente Northwest | Monday, November 13, 2017 | Report Brief Read Time: 61 minutes

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