2021 Best In KLAS Acute Care EMR Community Hospital

EMR purchasing continued to be high in 2021, despite hospitals and health systems grappling with inflation, lingering complications from COVID-19, overburdened clinicians, and a historic nurse shortage. This report examines trends in EMR purchases that occurred in the US from January–December 2021. A Note about Acquisitions In 2021, Oracle entered the acute care EMR space through their acquisition of Cerner, becoming the second biggest EMR provider in the US. Additionally, at the beginning of 2022, Harris acquired Allscripts’ EMR technology, effectively increasing their number of inpatient beds by a factor of 17.

Performance

Patient Access 2021

09 December 21 | Alex McIntosh and Dustin Cragun

Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.

When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key IT systems that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and Epic.) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Cerner “complete look” provides a high-level analysis of the key IT systems that make up Cerner’s Millennium enterprise suite. (Other reports in the series do the same for Allscripts, Epic, and MEDITECH.)

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

MEDITECH Expanse Acute Care EMR	83.5	n=31	0%	B-	B+	B-	B	B	B

Oracle Health (Cerner) Cerner Millennium PowerChart/CommunityWorks Clinicals	78.9	n=71	0%	C+	B	C+	B	B-	C-

Altera Digital Health Allscripts Sunrise Acute Care	69.6	n=18	N/A	D	C	C-	C	B-	D-

CPSI Evident Thrive EHR	65.1	n=21	0%	D	D+	D+	C-	D+	F

Altera Digital Health Allscripts Paragon Clinicals	56.7	n=26	0%	F	F	D	D	D-	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

MEDITECH Expanse Acute Care EMR 83.5 n=31	0%	B-	B+	B-	B	B	B
Oracle Health (Cerner) Cerner Millennium PowerChart/CommunityWorks Clinicals 78.9 n=71	0%	C+	B	C+	B	B-	C-
Altera Digital Health Allscripts Sunrise Acute Care 69.6 n=18	N/A	D	C	C-	C	B-	D-
CPSI Evident Thrive EHR 65.1 n=21	0%	D	D+	D+	C-	D+	F
Altera Digital Health Allscripts Paragon Clinicals 56.7 n=26	0%	F	F	D	D	D-	F

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