Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2022 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Acute Care EMR

Community Hospital
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 76.8
Software average: 80.6
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                     
MEDITECH
Expanse Acute Care EMR  
KLAS comments icon
83.5
n=31
0%
B-
B+
B-
B
B
B
         
 
 
 
 
 
 
Cerner
Millennium PowerChart/CommunityWorks Clinicals  
KLAS comments icon
78.9
n=71
0%
C+
B
C+
B
B-
C-
         
 
 
 
 
 
 
Allscripts
Sunrise Acute Care  
KLAS comments icon
69.6
n=18
0%
D
C
C-
C
B-
D-
         
 
 
 
 
 
 
CPSI
Evident Thrive EHR  
KLAS comments icon
65.1
n=21
0%
D
D+
D+
C-
D+
F
         
 
 
 
 
 
 
Allscripts
Paragon Clinicals  
KLAS comments icon
56.7
n=26
0%
F
F
D
D
D-
F
 
50.0
100.0
 
*Limited Data
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
MEDITECH
Expanse Acute Care EMR
 
83.5
n=31
KLAS comments icon  COMMENTS
    0%
B-
B+
B-
B
B
B
Cerner
Millennium PowerChart/CommunityWorks Clinicals
 
78.9
n=71
KLAS comments icon  COMMENTS
    0%
C+
B
C+
B
B-
C-
Allscripts
Sunrise Acute Care
 
69.6
n=18
KLAS comments icon  COMMENTS
    0%
D
C
C-
C
B-
D-
CPSI
Evident Thrive EHR
 
65.1
n=21
KLAS comments icon  COMMENTS
    0%
D
D+
D+
C-
D+
F
Allscripts
Paragon Clinicals
 
56.7
n=26
KLAS comments icon  COMMENTS
    0%
F
F
D
D
D-
F
Company/solution
 
Censinet assessment N/A
 
culture
B-
loyalty
B+
operations
B-
product
B
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C+
loyalty
B
operations
C+
product
B
relationship
B-
value
C-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D
loyalty
C
operations
C-
product
C
relationship
B-
value
D-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D
loyalty
D+
operations
D+
product
C-
relationship
D+
value
F
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D
product
D
relationship
D-
value
F
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


  S  L  NP  C      *Limited Data
Company/solution
Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                   
athenahealth
athenaClinicals for Hospitals & Health Systems [S]
S
70.1
n=17
D+
C-
C-
C-
C-
C+
       
 
 
 
 
 
 
CPSI
Centriq Clinicals (Healthland) * [NP]
L NP
87.3
n=8
A-
A
B+
B
B+
B+
       
 
 
 
 
 
 
Epic
Care Inpatient EMR *
L
87.5
n=8
B+
A
B
B+
A-
B+
       
 
 
 
 
 
 
Epic
Community Connect Care EMR [C]
C
82.8
n=71
B-
A-
B-
B+
B-
C+
       
 
 
 
 
 
 
MEDHOST
Enterprise Clinicals *
L
72.1
n=15
C+
C
C
C
C+
F
       
 
 
 
 
 
 
MEDITECH
C/S Enterprise Medical Record v.5 and v.6 [S]
S
80.8
n=43
B-
B-
B-
B-
B+
B-
 

  S  L  NP  C      *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
athenahealth
athenaClinicals for Hospitals & Health Systems [S]
S
culture
D+
loyalty
C-
operations
C-
product
C-
relationship
C-
value
C+
70.1
n=17
     
CPSI
Centriq Clinicals (Healthland) * [NP]
L NP
culture
A-
loyalty
A
operations
B+
product
B
relationship
B+
value
B+
87.3
n=8
     
Epic
Care Inpatient EMR *
L
culture
B+
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
87.5
n=8
     
Epic
Community Connect Care EMR [C]
C
culture
B-
loyalty
A-
operations
B-
product
B+
relationship
B-
value
C+
82.8
n=71
     
MEDHOST
Enterprise Clinicals *
L
culture
C+
loyalty
C
operations
C
product
C
relationship
C+
value
F
72.1
n=15
     
MEDITECH
C/S Enterprise Medical Record v.5 and v.6 [S]
S
culture
B-
loyalty
B-
operations
B-
product
B-
relationship
B+
value
B-
80.8
n=43
 

  S  L  NP  C      *Limited Data

Company/solution
athenahealth
athenaClinicals for Hospitals & Health Systems [S] S
70.1
n=17
culture
D+
loyalty
C-
operations
C-
product
C-
relationship
C-
value
C+
 

CPSI
Centriq Clinicals (Healthland) * [NP] L NP
87.3
n=8
culture
A-
loyalty
A
operations
B+
product
B
relationship
B+
value
B+
 

Epic
Care Inpatient EMR * L
87.5
n=8
culture
B+
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
 

Epic
Community Connect Care EMR [C] C
82.8
n=71
culture
B-
loyalty
A-
operations
B-
product
B+
relationship
B-
value
C+
 

MEDHOST
Enterprise Clinicals * L
72.1
n=15
culture
C+
loyalty
C
operations
C
product
C
relationship
C+
value
F
 

MEDITECH
C/S Enterprise Medical Record v.5 and v.6 [S] S
80.8
n=43
culture
B-
loyalty
B-
operations
B-
product
B-
relationship
B+
value
B-
 
 
 
 
 
 
Related Reports
 
 
Performance
KLAS article icon
Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.
 
 

Past Acute Care EMR Awards