2023 Best In KLAS Acute Care EMR Small

Performance

UK & Ireland EPR 2024

09 July 24 | Eder Lagemann and Spencer Corbett

Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.

Acute care EHR purchasing remained high throughout 2023. While market energy in 2022 was mostly driven by small organizations, the majority of 2023 purchases were the result of large multispecialty and specialty organizations making go-forward decisions. Of the 319 hospitals impacted by go-forward decisions (including migrations and specialty hospital wins), 79% were part of health systems while the remainder were standalone hospitals. Key decision drivers were acquisition activity and the need to streamline IT departments and improve clinical usability. This report examines these and other trends in EHR purchases that occurred in the US from January–December 2023.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

MEDITECH Expanse Acute Care EMR	84.8	n=31	N/A	B	A-	B-	B+	B	B+

Oracle Health (Cerner) Millennium PowerChart/CommunityWorks Clinicals	66.0	n=31	N/A	F	C	C-	C	D	F

TruBridge CPSI Evident Thrive EHR	61.1	n=27	N/A	D-	F	D	D	D+	D-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

MEDITECH Expanse Acute Care EMR 84.8 n=31	N/A	B	A-	B-	B+	B	B+
Oracle Health (Cerner) Millennium PowerChart/CommunityWorks Clinicals 66 n=31 COMMENTS	N/A	F	C	C-	C	D	F
TruBridge CPSI Evident Thrive EHR 61.1 n=27 COMMENTS	N/A	D-	F	D	D	D+	D-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Altera Digital Health Paragon Clinicals (Allscripts) * [NP] L	49	n=8	F	F	F	F	F	F

athenahealth athenaClinicals for Hospitals & Health Systems * [NP] L S	58.1	n=8	F	F	C-	D-	F	B-

Epic Community Connect EpicCare EMR * [C] L C	86.8	n=14	A-	A	B	B+	B	B

MEDHOST Enterprise Clinicals * L	68	n=8	C+	D	C+	D	C	D

MEDITECH C/S Enterprise Medical Record v.5 and v.6 [NP] NP	77.4	n=18	C+	B	C+	C+	C	C

TruBridge CPSI Centriq Clinicals (Healthland) * [NP] L NP	64.9	n=6	C+	F	C	D+	C	F

Company/solution	Overall performance score (100-point scale)	Total evaluations

Altera Digital Health Paragon Clinicals (Allscripts) * [NP] L culture F loyalty F operations F product F relationship F value F	49	n=8

athenahealth athenaClinicals for Hospitals & Health Systems * [NP] L S culture F loyalty F operations C- product D- relationship F value B-	58.1	n=8

Epic Community Connect EpicCare EMR * [C] L C culture A- loyalty A operations B product B+ relationship B value B	86.8	n=14

MEDHOST Enterprise Clinicals * L culture C+ loyalty D operations C+ product D relationship C value D	68	n=8

MEDITECH C/S Enterprise Medical Record v.5 and v.6 [NP] NP culture C+ loyalty B operations C+ product C+ relationship C value C	77.4	n=18

TruBridge CPSI Centriq Clinicals (Healthland) * [NP] L NP culture C+ loyalty F operations C product D+ relationship C value F	64.9	n=6

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