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2023 Best In Klas

Go-Live Support

REAL-TIME DATA

Go-Live Support

Best in KLAS Winner

96.5
Overall Performance Score

REAL-TIME DATA

Ranked Solutions
Category average: 92.1
Services average: 89.7

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Medasource Go-Live Support	96.5	n=15	+3%	--	A+	A	A	A-	A

Tegria Go-Live Support	95.3	n=8	N/A	--	A+	A-	A+	A-	A

Divurgent Go-Live Support	94	n=10	+3%	--	A	A-	A+	B+	A

CSI Healthcare IT Go-Live Support	93.8	n=31	-3%	--	A	A-	A	A-	A-

Experis Health Solutions Experis Health (formerly ettain health) Go-Live Support	89.8	n=24	-4%	--	A-	A-	A	B+	B+

Optimum Healthcare IT Go-Live Support	87.5	n=12	-6%	--	A-	B	A-	B+	B
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Medasource Go-Live Support 96.5 n=15 COMMENTS	+3%	--	A+	A	A	A-	A
Tegria Go-Live Support 95.3 n=8 COMMENTS	N/A	--	A+	A-	A+	A-	A
Divurgent Go-Live Support 94 n=10 COMMENTS	+3%	--	A	A-	A+	B+	A
CSI Healthcare IT Go-Live Support 93.8 n=31 COMMENTS	-3%	--	A	A-	A	A-	A-
Experis Health Solutions Experis Health (formerly ettain health) Go-Live Support 89.8 n=24 COMMENTS	-4%	--	A-	A-	A	B+	B+
Optimum Healthcare IT Go-Live Support 87.5 n=12 COMMENTS	-6%	--	A-	B	A-	B+	B

Company/solution

Medasource
Go-Live Support

96.5

n=15

Censinet assessment N/A

culture

loyalty

A+

operations

relationship

services

A-

value

COMMENTS

Tegria
Go-Live Support

95.3

n=8

Censinet assessment N/A

culture

loyalty

A+

operations

A-

relationship

A+

services

A-

value

COMMENTS

Divurgent
Go-Live Support

n=10

Censinet assessment N/A

culture

loyalty

operations

A-

relationship

A+

services

B+

value

COMMENTS

CSI Healthcare IT
Go-Live Support

93.8

n=31

Censinet assessment N/A

culture

loyalty

operations

A-

relationship

services

A-

value

A-

COMMENTS

Experis Health Solutions
Experis Health (formerly ettain health) Go-Live Support

89.8

n=24

Censinet assessment N/A

culture

loyalty

A-

operations

A-

relationship

services

B+

value

B+

COMMENTS

Optimum Healthcare IT
Go-Live Support

87.5

n=12

Censinet assessment N/A

culture

loyalty

A-

operations

relationship

A-

services

B+

value

COMMENTS

Solutions Not Ranked

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

DeliverHealth (Nuance) Go-Live Support * L	86.9	n=8	--	B	A-	A	B-	B

HCTec Go-Live Support * L	95.5	n=3	--	A+	A	A+	A+	A-

The HCI Group Go-Live Support * L	71.8	n=4	--	D	D+	B	C-	C-

Company/solution	Overall performance score (100-point scale)	Total evaluations

DeliverHealth (Nuance) Go-Live Support * L culture -- loyalty B operations A- relationship A services B- value B	86.9	n=8

HCTec Go-Live Support * L culture -- loyalty A+ operations A relationship A+ services A+ value A-	95.5	n=3

The HCI Group Go-Live Support * L culture -- loyalty D operations D+ relationship B services C- value C-	71.8	n=4

Company/solution

DeliverHealth
(Nuance) Go-Live Support * L

86.9
n=8

culture

loyalty

operations

A-

relationship

services

B-

value

HCTec
Go-Live Support * L

95.5
n=3

culture

loyalty

A+

operations

relationship

A+

services

A+

value

A-

The HCI Group
Go-Live Support * L

71.8
n=4

culture

loyalty

operations

D+

relationship

services

C-

value

C-

Other notable performances in Go-Live Support Other notable performances

Solutions for which at least 100% of respondents answered yes.

Avoids charging for every little thing?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=30 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Experis Health (formerly ettain health)
Experis Health (formerly ettain health) Go-Live Support

n=24 100%

Medasource
Medasource Go-Live Support

n=15 100%

Optimum Healthcare IT
Optimum Healthcare IT Go-Live Support

n=11 100%

Tegria
Tegria Go-Live Support

n=8 100%

Would you buy again?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=31 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Medasource
Medasource Go-Live Support

n=15 100%

Tegria
Tegria Go-Live Support

n=8 100%

Avoids charging for every little thing?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=30 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Experis Health (formerly ettain health)
Experis Health (formerly ettain health) Go-Live Support

n=24 100%

Medasource
Medasource Go-Live Support

n=15 100%

Optimum Healthcare IT
Optimum Healthcare IT Go-Live Support

n=11 100%

Tegria
Tegria Go-Live Support

n=8 100%

Would you buy again?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=31 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Medasource
Medasource Go-Live Support

n=15 100%

Tegria
Tegria Go-Live Support

n=8 100%

Related Reports

View All Reports

Performance

Go-Live Support 2022

12 May 22 | Cathy McCabe and Kaleb Harris

Firms that provide go-live support for HIT implementations continue to consistently deliver high client satisfaction. Across the board, these firms are highly skilled and knowledgeable, making it rare for healthcare organizations to report a poor experience. Instead of asking which firm provides high-quality go-live support, organizations must decide which firm is the best fit for their organization.

Go-Live Support

Past Go-Live Support Awards

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