A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 92.1
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Medasource
|
96.5 |
+3%
|
n=15
|
A+
|
A
|
A
|
A-
|
A
|
||
| |
|
|
|
|||||||
| Tegria | 95.3 |
N/A
|
n=8
|
A+
|
A-
|
A+
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Divurgent
|
94.0 |
+3%
|
n=10
|
A
|
A-
|
A+
|
B+
|
A
|
||
| |
|
|
|
|||||||
|
CSI Companies
CSI Healthcare IT Go-Live Support
|
93.8 |
-3%
|
n=31
|
A
|
A-
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Experis Health Solutions
Experis Health (formerly ettain health) Go-Live Support
|
89.8 |
-4%
|
n=24
|
A-
|
A-
|
A
|
B+
|
B+
|
||
| |
|
|
|
|||||||
|
Optimum Healthcare IT
|
87.5 |
-6%
|
n=12
|
A-
|
B
|
A-
|
B+
|
B
|
||
50.0 |
100.0 |
|||||||||
Tegria
95.3
n=8
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
loyalty
A
operations
A-
relationship
A
services
A-
value
A-
loyalty
A-
operations
A-
relationship
A
services
B+
value
B+
87.5
n=12
loyalty
A-
operations
B
relationship
A-
services
B+
value
B
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
DeliverHealth
(Nuance) Go-Live Support L |
86.9 |
n=8
|
B
|
A-
|
A
|
B-
|
B
|
| |
|
|
|
||||
| HCTec L | 95.5 |
n=3
|
A+
|
A
|
A+
|
A+
|
A-
|
| |
|
|
|
||||
| The HCI Group L | 71.8 |
n=4
|
D
|
D+
|
B
|
C-
|
C-
|
L
&nbps;
DeliverHealth
(Nuance) Go-Live Support L
(Nuance) Go-Live Support L
86.9
n=8
n=8
loyalty
B
operations
A-
relationship
A
services
B-
value
B
HCTec
L
95.5
n=3
n=3
loyalty
A+
operations
A
relationship
A+
services
A+
value
A-
The HCI Group
L
71.8
n=4
n=4
loyalty
D
operations
D+
relationship
B
services
C-
value
C-
Other Notable Performances
Other Notable Performances
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
CSI Healthcare IT
Go-Live Support
Go-Live Support
n=30 100%
Divurgent
Go-Live Support
Go-Live Support
n=10 100%
Experis Health (formerly ettain health)
Go-Live Support
Go-Live Support
n=24 100%
Medasource
Go-Live Support
Go-Live Support
n=15 100%
Optimum Healthcare IT
Go-Live Support
Go-Live Support
n=11 100%
Tegria
Go-Live Support
Go-Live Support
n=8 100%
Would you buy again?
CSI Healthcare IT
Go-Live Support
Go-Live Support
n=31 100%
Divurgent
Go-Live Support
Go-Live Support
n=10 100%
Medasource
Go-Live Support
Go-Live Support
n=15 100%
Tegria
Go-Live Support
Go-Live Support
n=8 100%
Avoids charging for every little thing?
CSI Healthcare IT
Go-Live Support
Go-Live Support
n=30 100%
Divurgent
Go-Live Support
Go-Live Support
n=10 100%
Experis Health (formerly ettain health)
Go-Live Support
Go-Live Support
n=24 100%
Medasource
Go-Live Support
Go-Live Support
n=15 100%
Optimum Healthcare IT
Go-Live Support
Go-Live Support
n=11 100%
Tegria
Go-Live Support
Go-Live Support
n=8 100%
Would you buy again?
CSI Healthcare IT
Go-Live Support
Go-Live Support
n=31 100%
Divurgent
Go-Live Support
Go-Live Support
n=10 100%
Medasource
Go-Live Support
Go-Live Support
n=15 100%
Tegria
Go-Live Support
Go-Live Support
n=8 100%
