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2023 Best In Klas

Go-Live Support

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS Go-Live Support

Go-Live Support

Best in KLAS Winner

96.5
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 92.1
Services average: 89.7

Grading Scale

Company/solution	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

Medasource Go-Live Support	96.5	+3%	n=15	--	A+	A	A	A-	A

Tegria Go-Live Support	95.3	N/A	n=8	--	A+	A-	A+	A-	A

Divurgent Go-Live Support	94.0	+3%	n=10	--	A	A-	A+	B+	A

CSI Companies CSI Healthcare IT Go-Live Support	93.8	-3%	n=31	--	A	A-	A	A-	A-

Experis Health Solutions Experis Health (formerly ettain health) Go-Live Support	89.8	-4%	n=24	--	A-	A-	A	B+	B+

Optimum Healthcare IT Go-Live Support	87.5	-6%	n=12	--	A-	B	A-	B+	B
	50.0	100.0

Company/solution

Medasource
Go-Live Support

96.5

n=15

culture

--

loyalty

A+

operations

A

relationship

A

services

A-

value

A

Tegria
Go-Live Support

95.3

n=8

culture

--

loyalty

A+

operations

A-

relationship

A+

services

A-

value

A

Divurgent
Go-Live Support

94

n=10

culture

--

loyalty

A

operations

A-

relationship

A+

services

B+

value

A

CSI Companies
CSI Healthcare IT Go-Live Support

93.8

n=31

culture

--

loyalty

A

operations

A-

relationship

A

services

A-

value

A-

Experis Health Solutions
Experis Health (formerly ettain health) Go-Live Support

89.8

n=24

culture

--

loyalty

A-

operations

A-

relationship

A

services

B+

value

B+

Optimum Healthcare IT
Go-Live Support

87.5

n=12

culture

--

loyalty

A-

operations

B

relationship

A-

services

B+

value

B

Solutions Not Ranked

Ordered alphabetically

L

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

DeliverHealth (Nuance) Go-Live Support * L	86.9	n=8	--	B	A-	A	B-	B

HCTec Go-Live Support * L	95.5	n=3	--	A+	A	A+	A+	A-

The HCI Group Go-Live Support * L	71.8	n=4	--	D	D+	B	C-	C-

L

Company/solution

DeliverHealth
(Nuance) Go-Live Support * L

86.9
n=8

culture

--

loyalty

B

operations

A-

relationship

A

services

B-

value

B

HCTec
Go-Live Support * L

95.5
n=3

culture

--

loyalty

A+

operations

A

relationship

A+

services

A+

value

A-

The HCI Group
Go-Live Support * L

71.8
n=4

culture

--

loyalty

D

operations

D+

relationship

B

services

C-

value

C-

Other notable performances in Go-Live Support Other notable performances

Ranked solutions for which at least 100% of respondents answered yes.

Avoids charging for every little thing?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=30 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Experis Health (formerly ettain health)
Experis Health (formerly ettain health) Go-Live Support

n=24 100%

Medasource
Medasource Go-Live Support

n=15 100%

Optimum Healthcare IT
Optimum Healthcare IT Go-Live Support

n=11 100%

Tegria
Tegria Go-Live Support

n=8 100%

Would you buy again?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=31 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Medasource
Medasource Go-Live Support

n=15 100%

Tegria
Tegria Go-Live Support

n=8 100%

Avoids charging for every little thing?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=30 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Experis Health (formerly ettain health)
Experis Health (formerly ettain health) Go-Live Support

n=24 100%

Medasource
Medasource Go-Live Support

n=15 100%

Optimum Healthcare IT
Optimum Healthcare IT Go-Live Support

n=11 100%

Tegria
Tegria Go-Live Support

n=8 100%

Would you buy again?

CSI Healthcare IT
CSI Healthcare IT Go-Live Support

n=31 100%

Divurgent
Divurgent Go-Live Support

n=10 100%

Medasource
Medasource Go-Live Support

n=15 100%

Tegria
Tegria Go-Live Support

n=8 100%

Related Reports

View All Reports

How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Past Go-Live Support Awards