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2021 Best In Klas

Go-Live Support

REAL-TIME DATA

2021 Best In KLAS Go-Live Support

Go-Live Support

Best in KLAS Winner

97.1
Overall Performance Score

REAL-TIME DATA

Ranked Solutions
Category average: 91.7
Services average: 88.2

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Engage (merged with Tegria) Engage	97.1	n=8	0%	A+	A	A+	A	A+

CSI Healthcare IT	94.2	n=30	0%	A+	A	A	A-	A-

Medasource	93.7	n=23	0%	A	A	A	A-	A-

Experis Health Solutions ettain health	93.5	n=33	0%	A	A	A-	A-	A

HCTec	92.3	n=7	0%	A	A-	A+	B	A-

Optimum Healthcare IT	92.3	n=13	0%	A	A	A-	B	A-

Divurgent	92	n=14	0%	A	A-	A	B	A-

medSR Santa Rosa Consulting	87.4	n=6	N/A	A-	A-	A	B	B-

DeliverHealth Nuance	85.9	n=10	0%	A-	A-	B+	B	B-

The HCI Group	85.3	n=21	0%	B+	B	A-	B-	B-
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Engage (merged with Tegria) Engage 97.1 n=8	0%	A+	A	A+	A	A+
CSI Healthcare IT 94.2 n=30 COMMENTS	0%	A+	A	A	A-	A-
Medasource 93.7 n=23 COMMENTS	0%	A	A	A	A-	A-
Experis Health Solutions ettain health 93.5 n=33 COMMENTS	0%	A	A	A-	A-	A
HCTec 92.3 n=7 COMMENTS	0%	A	A-	A+	B	A-
Optimum Healthcare IT 92.3 n=13 COMMENTS	0%	A	A	A-	B	A-
Divurgent 92 n=14 COMMENTS	0%	A	A-	A	B	A-
medSR Santa Rosa Consulting 87.4 n=6	N/A	A-	A-	A	B	B-
DeliverHealth Nuance 85.9 n=10	0%	A-	A-	B+	B	B-
The HCI Group 85.3 n=21 COMMENTS	0%	B+	B	A-	B-	B-

Company/solution

Engage (merged with Tegria)
Engage

97.1

n=8

Censinet assessment N/A

loyalty

A+

operations

A

relationship

A+

services

A

value

A+

CSI Healthcare IT

94.2

n=30

Censinet assessment N/A

loyalty

A+

operations

A

relationship

A

services

A-

value

A-

93.7

n=23

Censinet assessment N/A

loyalty

A

operations

A

relationship

A

services

A-

value

A-

Experis Health Solutions
ettain health

93.5

n=33

Censinet assessment N/A

loyalty

A

operations

A

relationship

A-

services

A-

value

A

92.3

n=7

Censinet assessment N/A

loyalty

A

operations

A-

relationship

A+

services

B

value

A-

Optimum Healthcare IT

92.3

n=13

Censinet assessment N/A

loyalty

A

operations

A

relationship

A-

services

B

value

A-

92

n=14

Censinet assessment N/A

loyalty

A

operations

A-

relationship

A

services

B

value

A-

medSR
Santa Rosa Consulting

87.4

n=6

Censinet assessment N/A

loyalty

A-

operations

A-

relationship

A

services

B

value

B-

DeliverHealth
Nuance

85.9

n=10

Censinet assessment N/A

loyalty

A-

operations

A-

relationship

B+

services

B

value

B-

85.3

n=21

Censinet assessment N/A

loyalty

B+

operations

B

relationship

A-

services

B-

value

B-

Related Reports

View All Reports

Go-Live Support 2022

12 May 22 | Cathy McCabe and Kaleb Harris

Firms that provide go-live support for HIT implementations continue to consistently deliver high client satisfaction. Across the board, these firms are highly skilled and knowledgeable, making it rare for healthcare organizations to report a poor experience. Instead of asking which firm provides high-quality go-live support, organizations must decide which firm is the best fit for their organization.

Past Go-Live Support Awards