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How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2020-2021)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Engage (merged with Tegria) Engage	97.1	0%	n=8	A+	A	A+	A	A+

CSI Companies CSI Healthcare IT	94.2	0%	n=30	A+	A	A	A-	A-

Medasource	93.7	0%	n=23	A	A	A	A-	A-

Experis Health Solutions ettain health	93.5	0%	n=33	A	A	A-	A-	A

HCTec	92.3	0%	n=7	A	A-	A+	B	A-

Optimum Healthcare IT	92.3	0%	n=13	A	A	A-	B	A-

Divurgent	92.0	0%	n=14	A	A-	A	B	A-

medSR Santa Rosa Consulting	87.4	N/A	n=6	A-	A-	A	B	B-

DeliverHealth Nuance	85.9	0%	n=10	A-	A-	B+	B	B-

The HCI Group	85.3	0%	n=21	B+	B	A-	B-	B-
	50.0	100.0

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