2021 Best In KLAS Go-Live Support

Firms that provide go-live support for HIT implementations continue to consistently deliver high client satisfaction. Across the board, these firms are highly skilled and knowledgeable, making it rare for healthcare organizations to report a poor experience. Instead of asking which firm provides high-quality go-live support, organizations must decide which firm is the best fit for their organization.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Engage (merged with Tegria) Engage	97.1	n=8	0%	A+	A	A+	A	A+

CSI Healthcare IT	94.2	n=30	0%	A+	A	A	A-	A-

Medasource	93.7	n=23	0%	A	A	A	A-	A-

Experis Health Solutions (formerly ettain health) ettain health	93.5	n=33	0%	A	A	A-	A-	A

HCTec	92.3	n=7	0%	A	A-	A+	B	A-

Optimum Healthcare IT	92.3	n=13	0%	A	A	A-	B	A-

Divurgent	92	n=14	0%	A	A-	A	B	A-

medSR (MedMatica and Santa Rosa Staffing) Santa Rosa Consulting	87.4	n=6	N/A	A-	A-	A	B	B-

DeliverHealth Nuance	85.9	n=10	0%	A-	A-	B+	B	B-

The HCI Group	85.3	n=21	0%	B+	B	A-	B-	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Engage (merged with Tegria) Engage 97.1 n=8	0%	A+	A	A+	A	A+
CSI Healthcare IT 94.2 n=30 COMMENTS	0%	A+	A	A	A-	A-
Medasource 93.7 n=23 COMMENTS	0%	A	A	A	A-	A-
Experis Health Solutions (formerly ettain health) ettain health 93.5 n=33 COMMENTS	0%	A	A	A-	A-	A
HCTec 92.3 n=7 COMMENTS	0%	A	A-	A+	B	A-
Optimum Healthcare IT 92.3 n=13 COMMENTS	0%	A	A	A-	B	A-
Divurgent 92 n=14 COMMENTS	0%	A	A-	A	B	A-
medSR (MedMatica and Santa Rosa Staffing) Santa Rosa Consulting 87.4 n=6	N/A	A-	A-	A	B	B-
DeliverHealth Nuance 85.9 n=10	0%	A-	A-	B+	B	B-
The HCI Group 85.3 n=21 COMMENTS	0%	B+	B	A-	B-	B-

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Past Go-Live Support Awards

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