A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 92.7
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2021-2022) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
CSI Companies
CSI Healthcare IT Go-Live Support 
|
96.5 |
+2%
|
n=32
|
A+
|
A
|
A
|
A
|
A
|
||
| |
|
|
|
|||||||
|
Experis Health Solutions
ettain health Go-Live Support
|
93.9 |
0%
|
n=33
|
A+
|
A
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
DeliverHealth
Go-Live Support (Nuance) |
93.6 |
+9%
|
n=7
|
A
|
A
|
A-
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Medasource
Go-live Support
|
93.6 |
0%
|
n=12
|
A+
|
A
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Optimum Healthcare IT
|
92.8 |
0%
|
n=17
|
A
|
A-
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
medSR
(MedMatica and Santa Rosa Staffing) medSR (formerly MedMatica and Santa Rosa) Go-Live Support |
91.4 |
+5%
|
n=11
|
A
|
A-
|
A+
|
A-
|
B
|
||
| |
|
|
|
|||||||
|
Divurgent
|
91.3 |
-1%
|
n=12
|
A
|
A-
|
A-
|
B
|
B+
|
||
| |
|
|
|
|||||||
|
The HCI Group
|
90.9 |
+7%
|
n=9
|
A-
|
B+
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
Medix Technology
Medix Go-Live Support |
87.8 |
+2%
|
n=8
|
B+
|
B+
|
A
|
B+
|
B
|
||
50.0 |
100.0 |
|||||||||
loyalty
A+
operations
A
relationship
A
services
A
value
A
loyalty
A+
operations
A
relationship
A
services
A-
value
A-
DeliverHealth
Go-Live Support (Nuance)
Go-Live Support (Nuance)
93.6
n=7
loyalty
A
operations
A
relationship
A-
services
A-
value
A
93.6
n=12
loyalty
A+
operations
A
relationship
A
services
A-
value
A-
92.8
n=17
loyalty
A
operations
A-
relationship
A
services
B+
value
A-
medSR
(MedMatica and Santa Rosa Staffing) medSR (formerly MedMatica and Santa Rosa) Go-Live Support
(MedMatica and Santa Rosa Staffing) medSR (formerly MedMatica and Santa Rosa) Go-Live Support
91.4
n=11
loyalty
A
operations
A-
relationship
A+
services
A-
value
B
Medix Technology
Medix Go-Live Support
Medix Go-Live Support
87.8
n=8
loyalty
B+
operations
B+
relationship
A
services
B+
value
B
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| HCTec L | 92.5 |
n=5
|
A
|
A-
|
A+
|
A-
|
B+
|
L
&nbps;
HCTec
L
92.5
n=5
n=5
loyalty
A
operations
A-
relationship
A+
services
A-
value
B+
