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Sunrise Acute Care (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CMIO

Loyalty, Relationship

I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...

Oct 2024
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(0)
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CMIO

Product

Altera Digital Health doesn’t do a good job with multiple solutions. Voice dictation is a huge...

Oct 2024
||
(0)
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CMIO

Product

A lot of the workflows in Sunrise Acute Care aren't specific to our country. There is too much...

Oct 2024
||
(0)
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Director

Relationship

Altera Digital Health needs to improve their managed service support. They need to improve how they...

Oct 2024
||
(0)
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Director

Product

Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...

Oct 2024
||
(0)
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Director

Value

If there are custom things that we have to ask Altera Digital Health to configure, they charge us...

Oct 2024
||
(0)
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Director

Product

Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....

Oct 2024
||
(0)
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Director

Product

We had to have several customizations in Sunrise Acute Care, especially for integration with our...

Oct 2024
||
(0)
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Manager

Operations, Product

Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...

Jul 2024
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(0)
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CMIO

Relationship

Altera Digital Health has been working hard to do the work for our country-specific atmospheres and...

Jun 2024
||
(0)
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CMIO

Culture

Altera Digital Health mostly avoids charging for little things now. As we move into a bigger...

Jun 2024
||
(0)
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 or  to see details.

CMIO

Relationship, Product

I like the user interface as a clinician, and Altera Digital Health delivers upgrades that meet our...

Jun 2024
||
(0)
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CMIO

Relationship

The executive involvement has been fantastic. We need to be specific in what we tell Altera Digital...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations

With Sunrise Acute Care, we got something out of the box that was very basic and minimal, and we had...

Jun 2024
||
(0)
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Director

Loyalty, Product

As we implemented Sunrise Acute Care, we found things that were particularly unsafe. We have order...

Jun 2024
||
(0)
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Director

Product

We were hoping to have a much better UI with Sunrise Acute Care, but having had an initial look at...

Jun 2024
||
(0)
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Director

Product

One bit that we really did want to see from Sunrise Acute Care was the barcoding. If someone is...

Jun 2024
||
(0)
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Director

Relationship, Product

There is a lot of uncertainty about what Altera Digital Health offers, and there is a lot of toing...

Jun 2024
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(0)
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 or  to see details.

Director

Relationship, Product

Altera Digital Health is building new proposals around working in conjunction with trusts that have...

Jun 2024
||
(0)
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Director

Loyalty

Altera Digital Health was talking about bringing out their new iteration of the PAS. They were going...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

I understand that the vendor is going to have an international development team to help with updates...

Jun 2024
||
(0)
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Director

Culture

We sometimes have national recalls of things that we have used, and so to be able to then identify...

Jun 2024
||
(0)
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Director

Relationship

The overwhelming feeling is that we get a lot of support from Altera Digital Health if we are...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

The product doesn't work as promised. Altera Digital Health hasn’t met any of the promises that the...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

The vendor has a PAS, which is where we log all our patients and get paid for all of our activities,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have itemized what we need from Altera Digital Health in the next 12 months, and I would like to...

May 2024
||
(0)
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 or  to see details.

Manager

Product

We have used a lot of the data that has been collected by Sunrise Acute Care in third-party...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have a good partnership with Altera Digital Health. We had a testing plan with them that didn’t...

May 2024
||
(0)
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Manager

Product

We did a major upgrade with Altera Digital Health because we had started to get into a routine of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of ongoing support and interaction with the local staff, things are fine. We have good...

May 2024
||
(0)
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Manager

Product

Sunrise Acute Care is not bad on interoperability. I would just like to note that sometimes if there...

May 2024
||
(0)
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Director

Loyalty

We have deployed the solution quickly and successfully. The vendor has supported our vision to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have been talking to Altera Digital Health about a project for years, but there has been a big...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...

Mar 2024
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(0)
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 or  to see details.

VP/Other Executive

Relationship

The vendor’s executives are not involved unless we escalate something We haven't even been visited...

Mar 2024
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....

Mar 2024
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't know whether anything good is happening at Altera Digital Health because they restructured...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We like the personalized templates for clinical documentation in Sunrise Acute Care. The system...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In general, Altera Digital Health keeps their promises, and when we escalate things, they get...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Sunrise Acute Care meets some needs. There is room for improvement in terms of integration. I wish...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is good for smaller sites. For larger sites with high volume, there needs to be some...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health is really good at executive involvement; they have some really good people who...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is flexible and stable. There is a good community of practices here where we can share...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There could be improvements around mobility and small-form devices like phones and iPads. There is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are problems with how the product was implemented. For example, we have our own list of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We can improve on the training of the users. We are doing the usual classroom training for the EHR,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The one person providing support was trying their best to answer some of our questions, but they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...

Dec 2023
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(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The system is aging, and there is little substantial innovation or development. We do see small...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are things that need to be improved by Altera Digital Health’s support team. For instance,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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