Sunrise Acute Care (Global) Commentary
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Subject Expert
Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Manager

Operations, Product

Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...

Jul 2024
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CMIO

Relationship

Altera Digital Health has been working hard to do the work for our country-specific atmospheres and...

Jun 2024
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CMIO

Culture

Altera Digital Health mostly avoids charging for little things now. As we move into a bigger...

Jun 2024
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CMIO

Relationship, Product

I like the user interface as a clinician, and Altera Digital Health delivers upgrades that meet our...

Jun 2024
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CMIO

Relationship

The executive involvement has been fantastic. We need to be specific in what we tell Altera Digital...

Jun 2024
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Director

Operations

With Sunrise Acute Care, we got something out of the box that was very basic and minimal, and we had...

Jun 2024
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Director

Loyalty, Product

As we implemented Sunrise Acute Care, we found things that were particularly unsafe. We have order...

Jun 2024
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Director

Product

We were hoping to have a much better UI with Sunrise Acute Care, but having had an initial look at...

Jun 2024
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Director

Product

One bit that we really did want to see from Sunrise Acute Care was the barcoding. If someone is...

Jun 2024
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Director

Relationship, Product

There is a lot of uncertainty about what Altera Digital Health offers, and there is a lot of toing...

Jun 2024
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Director

Relationship, Product

Altera Digital Health is building new proposals around working in conjunction with trusts that have...

Jun 2024
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Director

Loyalty

Altera Digital Health was talking about bringing out their new iteration of the PAS. They were going...

Jun 2024
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Director

Loyalty, Relationship

I understand that the vendor is going to have an international development team to help with updates...

Jun 2024
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Director

Culture

We sometimes have national recalls of things that we have used, and so to be able to then identify...

Jun 2024
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Director

Relationship

The overwhelming feeling is that we get a lot of support from Altera Digital Health if we are...

Jun 2024
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Director

Relationship, Product

The product doesn't work as promised. Altera Digital Health hasn’t met any of the promises that the...

Jun 2024
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Director

Product

The vendor has a PAS, which is where we log all our patients and get paid for all of our activities,...

Jun 2024
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Manager

Loyalty, Product

We have itemized what we need from Altera Digital Health in the next 12 months, and I would like to...

May 2024
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Manager

Product

We have used a lot of the data that has been collected by Sunrise Acute Care in third-party...

May 2024
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Manager

Relationship

We have a good partnership with Altera Digital Health. We had a testing plan with them that didn’t...

May 2024
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Manager

Product

We did a major upgrade with Altera Digital Health because we had started to get into a routine of...

May 2024
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Manager

Relationship

In terms of ongoing support and interaction with the local staff, things are fine. We have good...

May 2024
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Manager

Product

Sunrise Acute Care is not bad on interoperability. I would just like to note that sometimes if there...

May 2024
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Director

Loyalty

We have deployed the solution quickly and successfully. The vendor has supported our vision to...

Apr 2024
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VP/Other Executive

Value

We have been talking to Altera Digital Health about a project for years, but there has been a big...

Mar 2024
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VP/Other Executive

Value

Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...

Mar 2024
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VP/Other Executive

Culture, Value

Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...

Mar 2024
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VP/Other Executive

Relationship

The vendor’s executives are not involved unless we escalate something We haven't even been visited...

Mar 2024
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VP/Other Executive

Product

We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....

Mar 2024
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VP/Other Executive

Relationship

I don't know whether anything good is happening at Altera Digital Health because they restructured...

Mar 2024
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CMIO

Loyalty, Product

We like the personalized templates for clinical documentation in Sunrise Acute Care. The system...

Mar 2024
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VP/Other Executive

Relationship

In general, Altera Digital Health keeps their promises, and when we escalate things, they get...

Mar 2024
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Analyst/Coordinator

Operations, Product

Sunrise Acute Care meets some needs. There is room for improvement in terms of integration. I wish...

Feb 2024
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Analyst/Coordinator

Product

The product is good for smaller sites. For larger sites with high volume, there needs to be some...

Feb 2024
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Director

Relationship

Altera Digital Health is really good at executive involvement; they have some really good people who...

Feb 2024
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Director

Product

Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...

Feb 2024
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Director

Operations, Product

The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...

Feb 2024
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Director

Product

The product is flexible and stable. There is a good community of practices here where we can share...

Feb 2024
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Director

Product

There could be improvements around mobility and small-form devices like phones and iPads. There is a...

Feb 2024
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Director

Operations, Product

There are problems with how the product was implemented. For example, we have our own list of...

Jan 2024
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Director

Operations

We can improve on the training of the users. We are doing the usual classroom training for the EHR,...

Jan 2024
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Director

Relationship

The one person providing support was trying their best to answer some of our questions, but they...

Jan 2024
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Director

Operations, Product

I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...

Jan 2024
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CMIO

Operations, Product

Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...

Dec 2023
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CMIO

Product

The system is aging, and there is little substantial innovation or development. We do see small...

Dec 2023
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Director

Operations

We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...

Dec 2023
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Director

Product

Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...

Dec 2023
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Director

Relationship

There are things that need to be improved by Altera Digital Health’s support team. For instance,...

Dec 2023
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Director

Relationship

I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...

Dec 2023
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CMIO

Value

The biggest strength of the product is that it is cheaper than other solutions.

Dec 2023
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CMIO

Loyalty, Product

We like the Sunrise Acute Care product very little. My satisfaction with the product has been...

Dec 2023
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CMIO

Product

Sunrise Acute Care has been very good, but the vendor hasn't kept up with technology. The system has...

Nov 2023
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CMIO

Product

The vendor does everything in parts, so the system feels like it is a bunch of pieces put together...

Nov 2023
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CMIO

Value

Every time we have to upgrade the system, there are significant charges. Also, anytime we want to...

Nov 2023
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CMIO

Operations, Product

We did an upgrade in the system that broke some things, so we can't do things as efficiently as we...

Nov 2023
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CMIO

Loyalty, Relationship

Altera Digital Health isn't happy that we are leaving them, so they aren't really doing anything for...

Nov 2023
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CMIO

Product

Allscripts' system is customizable, and that is one of its strengths.

Nov 2023
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(0)
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CMIO

Product

We like the capability to deliver content without having to go through the vendor each time. We can...

Nov 2023
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CMIO

Product

Opportunities for product improvement would be system stability, integration, analytics...

Nov 2023
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Director

Product

The most important improvement that Altera Digital Health could make would be providing a community...

Oct 2023
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Director

Relationship

We have regular meetings with Altera Digital Health, and we feel like a valued customer. We do have...

Oct 2023
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Director

Loyalty

There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...

Aug 2023
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Director

Product

Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...

Aug 2023
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Director

Relationship

Our contact person has visited us frequently, so that has massively changed things. We don't tend to...

Aug 2023
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Director

Product

In terms of clinical solutions, Altera Digital Health is a little light on their admin and...

Aug 2023
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Director

Relationship

Our relationship with Altera Digital Health has changed quite considerably within the past several...

Aug 2023
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Director

Product

Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...

Aug 2023
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Director

Product

There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...

Aug 2023
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Director

Product

We definitely have seen transformations and outcomes from the delivery of the product, but there is...

Aug 2023
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Manager

Product

Overall, as an electronic health record, Sunrise Acute Care consolidates our lab system and our...

Aug 2023
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Manager

Operations, Product, Value

If I were talking to a peer about things they could do to be successful in utilizing the product, I...

Aug 2023
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