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User Commentary
Operations, Product
Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...
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Relationship
Altera Digital Health has been working hard to do the work for our country-specific atmospheres and...
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Culture
Altera Digital Health mostly avoids charging for little things now. As we move into a bigger...
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Relationship, Product
I like the user interface as a clinician, and Altera Digital Health delivers upgrades that meet our...
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Relationship
The executive involvement has been fantastic. We need to be specific in what we tell Altera Digital...
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Operations
With Sunrise Acute Care, we got something out of the box that was very basic and minimal, and we had...
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Loyalty, Product
As we implemented Sunrise Acute Care, we found things that were particularly unsafe. We have order...
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Product
We were hoping to have a much better UI with Sunrise Acute Care, but having had an initial look at...
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Product
One bit that we really did want to see from Sunrise Acute Care was the barcoding. If someone is...
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Relationship, Product
There is a lot of uncertainty about what Altera Digital Health offers, and there is a lot of toing...
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Relationship, Product
Altera Digital Health is building new proposals around working in conjunction with trusts that have...
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Loyalty
Altera Digital Health was talking about bringing out their new iteration of the PAS. They were going...
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Loyalty, Relationship
I understand that the vendor is going to have an international development team to help with updates...
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Culture
We sometimes have national recalls of things that we have used, and so to be able to then identify...
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Relationship
The overwhelming feeling is that we get a lot of support from Altera Digital Health if we are...
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Relationship, Product
The product doesn't work as promised. Altera Digital Health hasn’t met any of the promises that the...
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Product
The vendor has a PAS, which is where we log all our patients and get paid for all of our activities,...
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Loyalty, Product
We have itemized what we need from Altera Digital Health in the next 12 months, and I would like to...
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Product
We have used a lot of the data that has been collected by Sunrise Acute Care in third-party...
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Relationship
We have a good partnership with Altera Digital Health. We had a testing plan with them that didn’t...
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Product
We did a major upgrade with Altera Digital Health because we had started to get into a routine of...
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Relationship
In terms of ongoing support and interaction with the local staff, things are fine. We have good...
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Product
Sunrise Acute Care is not bad on interoperability. I would just like to note that sometimes if there...
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Loyalty
We have deployed the solution quickly and successfully. The vendor has supported our vision to...
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Value
We have been talking to Altera Digital Health about a project for years, but there has been a big...
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Value
Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...
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Culture, Value
Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...
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Relationship
The vendor’s executives are not involved unless we escalate something We haven't even been visited...
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Product
We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....
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Relationship
I don't know whether anything good is happening at Altera Digital Health because they restructured...
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Loyalty, Product
We like the personalized templates for clinical documentation in Sunrise Acute Care. The system...
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Relationship
In general, Altera Digital Health keeps their promises, and when we escalate things, they get...
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Operations, Product
Sunrise Acute Care meets some needs. There is room for improvement in terms of integration. I wish...
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Product
The product is good for smaller sites. For larger sites with high volume, there needs to be some...
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Relationship
Altera Digital Health is really good at executive involvement; they have some really good people who...
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Product
Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...
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Operations, Product
The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...
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Product
The product is flexible and stable. There is a good community of practices here where we can share...
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Product
There could be improvements around mobility and small-form devices like phones and iPads. There is a...
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Operations, Product
There are problems with how the product was implemented. For example, we have our own list of...
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Operations
We can improve on the training of the users. We are doing the usual classroom training for the EHR,...
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Relationship
The one person providing support was trying their best to answer some of our questions, but they...
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Operations, Product
I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...
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Operations, Product
Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...
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Product
The system is aging, and there is little substantial innovation or development. We do see small...
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Operations
We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...
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Product
Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...
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Relationship
There are things that need to be improved by Altera Digital Health’s support team. For instance,...
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Relationship
I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...
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Value
The biggest strength of the product is that it is cheaper than other solutions.
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Loyalty, Product
We like the Sunrise Acute Care product very little. My satisfaction with the product has been...
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Product
Sunrise Acute Care has been very good, but the vendor hasn't kept up with technology. The system has...
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Product
The vendor does everything in parts, so the system feels like it is a bunch of pieces put together...
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Value
Every time we have to upgrade the system, there are significant charges. Also, anytime we want to...
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Operations, Product
We did an upgrade in the system that broke some things, so we can't do things as efficiently as we...
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Loyalty, Relationship
Altera Digital Health isn't happy that we are leaving them, so they aren't really doing anything for...
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Product
Allscripts' system is customizable, and that is one of its strengths.
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Product
We like the capability to deliver content without having to go through the vendor each time. We can...
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Product
Opportunities for product improvement would be system stability, integration, analytics...
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Product
The most important improvement that Altera Digital Health could make would be providing a community...
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Relationship
We have regular meetings with Altera Digital Health, and we feel like a valued customer. We do have...
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