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Sunrise Acute Care (Global) Commentary
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Everton Santos
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User Commentary

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CIO

Loyalty, Relationship

Our experience with Altera Digital Health has been really positive. The vendor has changed beyond...

Nov 2025
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(0)
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CIO

Relationship, Product

Altera Digital Health is not quite so good at regulatory stuff. Often, there are regulatory things...

Nov 2025
||
(0)
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CIO

Culture, Value

Altera Digital Health absolutely does not avoid charging for every little thing. Everything comes...

Nov 2025
||
(0)
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CIO

Operations, Product

We had a particularly difficult upgrade with Altera Digital Health. However, the last couple have...

Nov 2025
||
(0)
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CIO

Loyalty, Product

Sometimes the design of the solution is clunky. Altera Digital Health knows that, and they made real...

Nov 2025
||
(0)
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CIO

Loyalty

Altera Digital Health has a really good vision, but often things like a certain AI software, which...

Nov 2025
||
(0)
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CIO

Relationship

Altera Digital Health has really good support. They absolutely work with us in partnership. Even if...

Nov 2025
||
(0)
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CIO

Relationship

Altera Digital Health is less proactive than I would like. My own technology team is probably closer...

Nov 2025
||
(0)
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CNIO

Operations, Product

In my role, I use Sunrise Acute Care mainly for the validation of new things. I also use it to test,...

Sep 2025
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(0)
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CNIO

Relationship

I think Altera Digital Health wants to keep all promises, and that is enough for me. However, I have...

Sep 2025
||
(0)
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CNIO

Product

Integration is probably my bugbear with Altera Digital Health. Sunrise Acute Care has difficulty...

Sep 2025
||
(0)
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CNIO

Value

Altera Digital Health does not avoid charging for every little thing. I think they are extortionate....

Sep 2025
||
(0)
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 or  to see details.

CNIO

Loyalty, Product

The product design is questionable, although the stability and reliability are good. However, we had...

Sep 2025
||
(0)
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CNIO

Product

I recommend Altera Digital Health to others, but with a spiel to prep them and give them a level of...

Sep 2025
||
(0)
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CNIO

Relationship, Product

Three years ago, I would have said that the solution only met a few of our local needs, but now I...

Sep 2025
||
(0)
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CNIO

Loyalty, Product

One of the main needs Sunrise Acute Care isn’t meeting for us is having things at the patient level...

Sep 2025
||
(0)
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CNIO

Loyalty, Product

There is room for improvement with the solution's ease of use. Altera Digital Health delivers on a...

Sep 2025
||
(0)
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CNIO

Relationship

Altera Digital Health's support people will listen, and they trust us. I have worked with lots of...

Sep 2025
||
(0)
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Manager

Loyalty, Relationship

The vendor has a significant opportunity in terms of making a full mobile solution.

Sep 2025
||
(0)
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Manager

Relationship

To enhance the customer experience, the vendor should proactively provide national standards content...

Sep 2025
||
(0)
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Manager

Relationship

Altera Digital Health has good customer service at all levels.

Sep 2025
||
(0)
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Nurse

Product

One of the vendor's major opportunities for product improvement is to accelerate the release of new...

Sep 2025
||
(0)
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Nurse

Operations

To improve our experience as a customer, the vendor could provide more on-site support and deliver...

Sep 2025
||
(0)
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Nurse

Relationship

One of the vendor's key strengths is the effectiveness of their communication channels with...

Sep 2025
||
(0)
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CIO

Product

Charting is the biggest area of opportunity for Altera Digital Health. It would be great if we could...

Sep 2025
||
(0)
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CIO

Product

The thing with Altera Digital Health is that they sit under the Harris Healthcare group, and Harris...

Sep 2025
||
(0)
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CIO

Loyalty, Relationship

To continue to serve us as we need, Altera Digital Health should continue to have constant...

Sep 2025
||
(0)
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CIO

Product

There is more and more coming through from an AI point of view. A lot of things come through and...

Sep 2025
||
(0)
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CIO

Loyalty, Product

Altera Digital Health has created a mobile app for Sunrise Acute Care, but it needs to be developed...

Sep 2025
||
(0)
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 or  to see details.

CIO

Relationship

Sunrise Acute Care is a very joined-up solution that provides ease of use for the end user, and it...

Sep 2025
||
(0)
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Director

Product

The vendor's biggest opportunities for improving the product are to enhance its PS-CA and its FHIR capabilities....

Sep 2025
||
(0)
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Director

Product

My favorite things about the product are its operational and maintenance dashboards.

Sep 2025
||
(0)
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Director

Relationship

The vendor's biggest strengths are their excellent product support, strong culture of continual...

Sep 2025
||
(0)
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Director

Product

The biggest opportunities for product improvement are integration with AI platforms and enhanced...

Sep 2025
||
(0)
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Director

Relationship, Product

The changes that would improve my experience as a customer are faster turnaround times for...

Sep 2025
||
(0)
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Director

Product

What I like most about the product is that it offers configurable parameters and is a rules-based solution....

Sep 2025
||
(0)
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Director

Relationship

The vendor’s biggest strengths are the active involvement of leadership and the broader range of...

Sep 2025
||
(0)
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Director

Relationship

The vendor’s biggest strengths are their strong locally based staff members who understand our...

Sep 2025
||
(0)
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Director

Relationship, Operations

A couple of changes that would improve my experience as a customer would be if the vendor would work...

Sep 2025
||
(0)
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Director

Product

I like the product's flexibility and configurability.

Sep 2025
||
(0)
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Director

Product

The biggest opportunities for product improvement are building government localization into the core...

Sep 2025
||
(0)
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Director

Operations, Product

Some opportunities for product improvement are shifting the application to a web browser, AI...

Aug 2025
||
(0)
 Thank you  Helpful

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Director

Product

I like the product's potential for CDS, and I like that integration is kept up-to-date.

Aug 2025
||
(0)
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CIO

Product

The system's stability and reliability are dependent on our network infrastructure, and our...

Jun 2025
||
(0)
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CIO

Relationship

Altera Digital Health will tell us about known issues, but when it comes to local configurations,...

Jun 2025
||
(0)
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CIO

Loyalty, Relationship

Altera Digital Health has a road map. I will give them that. Recently, they have been delivering on...

Jun 2025
||
(0)
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CIO

Operations

Altera Digital Health's training is poor. I think that is because the system is configurable. We get...

Jun 2025
||
(0)
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CIO

Value

If Altera Digital Health's rate of change were faster, I would say yes to buying their system again...

Jun 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship

The main thing that would make the most impact for us over the next year would be Altera Digital...

Jun 2025
||
(0)
 Thank you  Helpful

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CIO

Product

Integration is a really key aspect because our workflows often depend on us integrating Sunrise...

Jun 2025
||
(0)
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CIO

Product

One big issue is that Altera Digital Health's PAS and EPR are not interoperable. They don't even...

Jun 2025
||
(0)
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CIO

Relationship

The vendor's support is very poor. We have some cases that have been open for more than a year that...

Jun 2025
||
(0)
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 or  to see details.

CIO

Value

Altera Digital Health isn't always up front about all of the costs that are involved in something....

Jun 2025
||
(0)
 Thank you  Helpful

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CIO

Relationship

I don't think that Altera Digital Health reduces our pain points or provides benefits beyond meeting...

Jun 2025
||
(0)
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CIO

Operations

Altera Digital Health's implementation services are getting better. The frustration comes when they...

Jun 2025
||
(0)
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CIO

Relationship, Product

Sunrise Acute Care meets most local needs. That is because it is configurable, so we have a lot of...

Jun 2025
||
(0)
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 or  to see details.

Manager

Product, Value

The biggest opportunity for Altera Digital Health is to not rely on Citrix; they need to cut that.

May 2025
||
(0)
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Manager

Relationship, Product

Altera Digital Health's biggest strength is that we have a local point of contact. I like the...

May 2025
||
(0)
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 or  to see details.

Physician

Loyalty

We are moving away from the system. Sunrise Acute Care is an incumbent system, but it is cumbersome...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Sometimes, Altera Digital Health overpromises, and then we have to backtrack and fix configurations....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Altera Digital Health charges us for every little thing. They don't avoid that. Unforeseen events...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Sunrise Acute Care works well. We have decided that we are going to get all of our facilities on...

May 2025
||
(0)
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 or  to see details.

CMIO

Relationship

We have easy access to Altera Digital Health's executives. They communicate well with us, and they...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Value

We have pretty quick access to Altera Digital Health when it comes to support. It is just that we...

May 2025
||
(0)
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 or  to see details.

CMIO

Loyalty

The vendor has gotten a lot better at looking for collaboration from people in our area. We have...

Apr 2025
||
(0)
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CMIO

Product

Sunrise Acute Care meets nearly all of our localized needs. The system has custom configuration to...

Apr 2025
||
(0)
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VP/Other Executive

Product

Sunrise Acute Care is a highly configurable EMR product that is built on an open architecture. The...

Feb 2025
||
(0)
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VP/Other Executive

Product

Altera Digital Health needs to invest more into their R&D for the solution to allow for built-in...

Feb 2025
||
(0)
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Director

Operations

Altera Digital Health could improve their implementation methodology. The system is quite flexible...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to put in a lot of effort, but Sunrise Acute Care does integrate with other systems. I think...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Other modules of Sunrise Acute Care exist, but we haven't contracted for them, and some of them get...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I had a particularly bad experience with the vendor's offshore support team in the middle of the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a local Altera Digital Health team, and they answer their phone 24/7. We have senior-level...

Jan 2025
||
(0)
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 or  to see details.

Director

Loyalty, Product

We want the mobile version to be fully integrated and to be built to absolutely meet our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

A lot of the training courses we have access to are delivered from the US, so our staff has to log...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health as a company is great. Some really good individuals there want to make a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We need our implementation of Sunrise Acute Care to meet our country’s standards and requirements....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

To improve my experience as a customer, the vendor could change the product quality and system...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What I like most about the product is that is an open platform that is customizable to meet local needs....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunities for product improvement are mobility and integration with AI and ML tools.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest strength of the vendor is that they maintain a long-term partnership and relationship.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would like to see Altera Digital Health provide further customization for our needs because...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...

Dec 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system works ok. It is slow. This is not necessarily an issue with the product, but if we can't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The embedded RIS components in Sunrise Acute Care offer very limited functionality.

Dec 2024
||
(0)
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 or  to see details.

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