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Sunrise Acute Care (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CMIO

Loyalty

The vendor has gotten a lot better at looking for collaboration from people in our area. We have...

Apr 2025
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CMIO

Product

Sunrise Acute Care meets nearly all of our localized needs. The system has custom configuration to...

Apr 2025
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VP/Other Executive

Product

Sunrise Acute Care is a highly configurable EMR product that is built on an open architecture. The...

Feb 2025
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VP/Other Executive

Product

Altera Digital Health needs to invest more into their R&D for the solution to allow for built-in...

Feb 2025
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Director

Operations

Altera Digital Health could improve their implementation methodology. The system is quite flexible...

Jan 2025
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(0)
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Director

Product

We have to put in a lot of effort, but Sunrise Acute Care does integrate with other systems. I think...

Jan 2025
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Director

Value

Other modules of Sunrise Acute Care exist, but we haven't contracted for them, and some of them get...

Jan 2025
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(0)
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Director

Relationship

I had a particularly bad experience with the vendor's offshore support team in the middle of the...

Jan 2025
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(0)
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Director

Relationship

There is a local Altera Digital Health team, and they answer their phone 24/7. We have senior-level...

Jan 2025
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Director

Loyalty, Product

We want the mobile version to be fully integrated and to be built to absolutely meet our...

Jan 2025
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Director

Operations

A lot of the training courses we have access to are delivered from the US, so our staff has to log...

Jan 2025
||
(0)
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Director

Relationship

Altera Digital Health as a company is great. Some really good individuals there want to make a...

Jan 2025
||
(0)
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Director

Operations

We need our implementation of Sunrise Acute Care to meet our country’s standards and requirements....

Jan 2025
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(0)
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Director

Relationship, Product

To improve my experience as a customer, the vendor could change the product quality and system...

Dec 2024
||
(0)
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Director

Product

What I like most about the product is that is an open platform that is customizable to meet local needs....

Dec 2024
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(0)
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Director

Product

The biggest opportunities for product improvement are mobility and integration with AI and ML tools.

Dec 2024
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(0)
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Director

Relationship

The biggest strength of the vendor is that they maintain a long-term partnership and relationship.

Dec 2024
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(0)
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Director

Operations, Product

I would like to see Altera Digital Health provide further customization for our needs because...

Dec 2024
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(0)
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Director

Product

There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...

Dec 2024
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(0)
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Director

Operations

We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...

Dec 2024
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(0)
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Director

Loyalty, Product

The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...

Dec 2024
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(0)
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Manager

Product

The system works ok. It is slow. This is not necessarily an issue with the product, but if we can't...

Dec 2024
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(0)
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Director

Product

There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...

Dec 2024
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(0)
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Director

Product

The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...

Dec 2024
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(0)
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Physician

Operations, Product

I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....

Dec 2024
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(0)
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Physician

Product

The embedded RIS components in Sunrise Acute Care offer very limited functionality.

Dec 2024
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(0)
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CMIO

Loyalty, Relationship

I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...

Oct 2024
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(0)
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CMIO

Product

Altera Digital Health doesn’t do a good job with multiple solutions. Voice dictation is a huge...

Oct 2024
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(0)
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CMIO

Product

A lot of the workflows in Sunrise Acute Care aren't specific to our country. There is too much...

Oct 2024
||
(0)
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Director

Relationship

Altera Digital Health needs to improve their managed service support. They need to improve how they...

Oct 2024
||
(0)
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Director

Product

Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...

Oct 2024
||
(0)
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Director

Value

If there are custom things that we have to ask Altera Digital Health to configure, they charge us...

Oct 2024
||
(0)
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Director

Product

Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....

Oct 2024
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(0)
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Director

Product

We had to have several customizations in Sunrise Acute Care, especially for integration with our...

Oct 2024
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(0)
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Manager

Operations, Product

Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...

Jul 2024
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(0)
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CMIO

Relationship

Altera Digital Health has been working hard to do the work for our country-specific atmospheres and...

Jun 2024
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(0)
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CMIO

Culture

Altera Digital Health mostly avoids charging for little things now. As we move into a bigger...

Jun 2024
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(0)
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CMIO

Relationship, Product

I like the user interface as a clinician, and Altera Digital Health delivers upgrades that meet our...

Jun 2024
||
(0)
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CMIO

Relationship

The executive involvement has been fantastic. We need to be specific in what we tell Altera Digital...

Jun 2024
||
(0)
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Director

Operations

With Sunrise Acute Care, we got something out of the box that was very basic and minimal, and we had...

Jun 2024
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(0)
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 or  to see details.

Director

Loyalty, Product

As we implemented Sunrise Acute Care, we found things that were particularly unsafe. We have order...

Jun 2024
||
(0)
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Director

Product

We were hoping to have a much better UI with Sunrise Acute Care, but having had an initial look at...

Jun 2024
||
(0)
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Director

Product

One bit that we really did want to see from Sunrise Acute Care was the barcoding. If someone is...

Jun 2024
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(0)
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Director

Relationship, Product

There is a lot of uncertainty about what Altera Digital Health offers, and there is a lot of toing...

Jun 2024
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(0)
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Director

Relationship, Product

Altera Digital Health is building new proposals around working in conjunction with trusts that have...

Jun 2024
||
(0)
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Director

Loyalty

Altera Digital Health was talking about bringing out their new iteration of the PAS. They were going...

Jun 2024
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(0)
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Director

Loyalty, Relationship

I understand that the vendor is going to have an international development team to help with updates...

Jun 2024
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(0)
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Director

Culture

We sometimes have national recalls of things that we have used, and so to be able to then identify...

Jun 2024
||
(0)
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Director

Relationship

The overwhelming feeling is that we get a lot of support from Altera Digital Health if we are...

Jun 2024
||
(0)
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Director

Relationship, Product

The product doesn't work as promised. Altera Digital Health hasn’t met any of the promises that the...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

The vendor has a PAS, which is where we log all our patients and get paid for all of our activities,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have itemized what we need from Altera Digital Health in the next 12 months, and I would like to...

May 2024
||
(0)
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 or  to see details.

Manager

Product

We have used a lot of the data that has been collected by Sunrise Acute Care in third-party...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have a good partnership with Altera Digital Health. We had a testing plan with them that didn’t...

May 2024
||
(0)
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 or  to see details.

Manager

Product

We did a major upgrade with Altera Digital Health because we had started to get into a routine of...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

In terms of ongoing support and interaction with the local staff, things are fine. We have good...

May 2024
||
(0)
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Manager

Product

Sunrise Acute Care is not bad on interoperability. I would just like to note that sometimes if there...

May 2024
||
(0)
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