Caregility Cloud
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Implementation and Training

For implementation, we had to create a lot of materials. The vendor was present and responsive to...

Aug 2022
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Director

Technology

Caregility Cloud does have capabilities for cameras and microphones that are in the software that...

Aug 2022
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Director

Relationship

The vendor could be more proactive by keeping us abreast of how they are updating the project...

Aug 2022
||
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Director

Future Outlook

Our satisfaction will go up because the vendor is very pensive about new features and whatnot....

Aug 2022
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Director

Other Observations & Comments

During the RFP process, we had a lot of stipulations and wrote a lot of things into our contract to...

Aug 2022
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Director

Functionality and Upgrades

The product does everything that we need it to for the most part but not exactly how we would like...

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Caregility's system because it fulfilled mandates in our RFP. Also, it had the ability to...

Aug 2022
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Director

Relationship

Caregility is a relatively new company, so we wanted to make sure that they were able to custom...

Aug 2022
||
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Manager

Lessons Learned

Overall, we are moving along OK. We are still working through some connection issues for some of our...

Aug 2022
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Manager

Functionality and Upgrades

We recently upgraded, and Caregility Cloud seems to be doing OK. Some good things came from the...

Aug 2022
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Analyst/Coordinator

Relationship

Our assigned account manager from Caregility is amazing. They make a point of staying with us and...

Aug 2022
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Analyst/Coordinator

Relationship

We would like to see more meetings on the development side of things with Caregility. I find their...

Aug 2022
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Manager

Functionality and Upgrades

The reporting platform leaves a lot to be desired, and that has been an issue during all the years...

Aug 2022
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Manager

Relationship

Caregility’s service people are extremely accessible. They do a great job, and that goes a long way...

Aug 2022
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Manager

Implementation and Training

The implementation was pretty straightforward. As far as setup and support go, the implementation...

Aug 2022
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Manager

Technology

Caregility’s product is too dependent on whether the device using the product is fully updated, and...

Aug 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

The ease of maintenance was the most compelling reason for selecting Caregililty Cloud. We have an...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has various functionalities that help all our departments. It has helped us hold virtual...

Aug 2022
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Analyst/Coordinator

Relationship

Caregility doesn’t keep all of their promises. Due to the expediential growth during the COVID-19...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The iObserver program has been extremely dissatisfying, and that is our biggest program. We have had...

Aug 2022
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Analyst/Coordinator

Relationship

Caregility involves their customers when making decisions on product enhancements and ongoing...

Aug 2022
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Manager

Functionality and Upgrades

The positives about Caregility Cloud are its usability and the quality of the visits. The WebRTC...

Aug 2022
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Manager

Relationship

Caregility has served as a good partner for us. Using their product gave us an opportunity to be...

Aug 2022
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Manager

Lessons Learned

Caregility does keep their promises, but they have shifting timelines. Caregility is a growing...

Aug 2022
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Manager

Technology

The iConsult piece of Caregility Cloud is fantastic and works well. It is being used to reach out to...

Aug 2022
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Manager

Relationship

Caregility's initial implementation of the product was fantastic, but the vendor's upgrades have...

Aug 2022
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Manager

Service and Support

Caregility's technical support team has recently improved; they had another round of funding, and...

Aug 2022
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Manager

Service and Support

For several months, when we called the support staff, whether Caregility would respond was up in the...

Aug 2022
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Manager

Future Outlook

We have a large investment in Caregility’s hardware, and we don’t plan to replace it any time soon,...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Caregility has not nickel-and-dimed us yet. The vendor's new stethoscope solution that is coming is...

Aug 2022
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Manager

Functionality and Upgrades

My understanding of single sign-on is that a platform will link to our active directory, and if a...

Aug 2022
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Manager

Functionality and Upgrades

The biggest outcome we have seen by using Caregility Cloud is the continued usage of outpatient...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am not sure whether I would buy Caregility Cloud again. The product seems to still be in its...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility avoids charging for every little thing. They are really good about working on things...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The lack of training has been our biggest pain point with Caregility. We have received pretty much...

Jul 2022
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Analyst/Coordinator

Service and Support

Caregility likes to listen to what we have to say regarding technology, and they sometimes implement...

Jul 2022
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Analyst/Coordinator

Service and Support

Caregility is pretty good about giving us a heads-up about things that are coming out and updates...

Jul 2022
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Analyst/Coordinator

Technology

We have run into some issues with Caregility Cloud because it is designed primarily to work with iPads....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The cloud solution is dependent on several factors, and it is sometimes hard for Caregility Cloud to...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Caregility Cloud integrates nicely with our other system, and I like that I can jump on to...

Jul 2022
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Analyst/Coordinator

Relationship

Caregility’s biggest problem is that the company is so young. I believe that the vendor is putting...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Caregility recently began integrating, and things are not quite there yet with their newest upcoming...

Jul 2022
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Analyst/Coordinator

Technology

Some of Caregility’s hardware is not as stable as I feel it should be. I think they can make things...

Jul 2022
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Analyst/Coordinator

Service and Support

I rated Caregility low because I have consistently told them what customers want, especially from a...

Jul 2022
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Analyst/Coordinator

Service and Support

I would want my colleagues to know that I believe Caregility has a great product. Caregility is...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility is really good at not charging us for everything, and they are very good at providing us...

Jul 2022
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Analyst/Coordinator

Implementation and Training

My impression of getting Caregility Cloud set up was very favorable. We had local IT people and...

Jun 2022
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Analyst/Coordinator

Technology

We have had very few technical problems other than the casual and temporary loss of wireless...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility scoped out the need, provided a product solution that met the need, and provided the...

Jun 2022
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Analyst/Coordinator

Relationship

We knew people who could give us infrastructure support, so we went with Caregility. Those people...

Jun 2022
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Director

Lessons Learned

If I were recommending the product to somebody, I would have to ask them why they are going to use...

May 2022
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Director

Interfacing and Integration

The solution integrates very easily. It is very easy to implement and plays very nicely with our EMR...

May 2022
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Director

ROI / Cost (care and feeding)

There are great aspects to the product. Caregility offers good features that other vendors don't...

May 2022
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Director

Service and Support

The support is pretty good. We have had some instances where we haven't had responsiveness, but...

May 2022
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Director

Future Outlook

In the long term, the quality we require for our telehealth needs just isn't there with Caregility's...

May 2022
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Director

Service and Support

The solution played a really important role during the pandemic. The vendor was super supportive and...

May 2022
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Director

Relationship

The vendor is so pleasant to work with, and a nice vendor is not often found. We appreciate their...

May 2022
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Director

Relationship

The vendor announced to us that something was going to be in their next release, but the release got...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor is very transparent with costs. They are reasonable in their prices, and the vendor does...

May 2022
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Director

Technology

The quality of the video in Caregility Cloud is a huge issue. There are drop-offs when we call...

May 2022
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Director

Service and Support

The solutions and workarounds that the vendor gives us aren’t always the best or well thought out....

May 2022
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Director

Functionality and Upgrades

The vendor has a poor QA process when doing releases. Often, we are left troubleshooting and...

May 2022
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Manager

Functionality and Upgrades

I don’t want to say that Caregility is not fulfilling their promises. They just keep promising...

Mar 2022
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Manager

Service and Support

Caregility is in transition with a lot of new technology, and they have run into some problems,...

Mar 2022
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Manager

Relationship

I have frequent standing meetings with some of Caregility’s executives about what is going on with...

Mar 2022
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Manager

Future Outlook

Caregility is coming up with some new things. If they get those things in place, we will be able to...

Mar 2022
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Manager

Technology

We are running into situations where the Caregility cameras pause or go offline, which means we...

Mar 2022
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Manager

Service and Support

Caregility has some new support people on board. Some of them are really good, and some are still...

Mar 2022
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Manager

Service and Support

Overall, our experience with Caregility has been pretty good compared to some of our other vendors....

Mar 2022
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Manager

Functionality and Upgrades

In our remote ICU team, the core nurse has a number of patients they are watching remotely through...

Mar 2022
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CMIO

Implementation and Training

We have been very happy with Caregility. They have done a good job of helping us get the system set...

Mar 2022
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CMIO

Functionality and Upgrades

The one thing Caregility did not give us that they said they would was real-time reporting on what...

Mar 2022
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CMIO

Relationship

Caregility has a strong technology product and understands the healthcare space that still needs to...

Mar 2022
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Director

Relationship

I have a really good working relationship with the account representative at Caregility. We can...

Jan 2022
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Director

Relationship

We have a good relationship with our Caregility account representative. They are very flexible....

Jan 2022
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Director

Technology

We used Caregility's system in a new facility, and it was not an out-of-the-box system. We...

Jan 2022
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Director

Service and Support

Caregility keeps their promises. We have discovered a few bugs or issues with support along the way,...

Jan 2022
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Director

Relationship

Caregility is very flexible, and they value our relationship. We have a long-term commitment with...

Jan 2022
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Director

Future Outlook

Based on our initial evaluation of Caregility, their product is supposed to be a lot more reliable...

Jan 2022
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Director

Service and Support

One of the major reasons we went with Caregility is that they had proactive monitoring pieces in...

Jan 2022
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Director

Technology

We haven’t had as many failures with Caregility's system as we did with our previous product....

Jan 2022
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Director

Other Observations & Comments

We have had some ups and downs with the audio settings in Caregility's system. The issues seem to...

Jan 2022
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Director

Other Observations & Comments

We had a bit of a speed bump with Caregility's support and proactive monitoring. But we have worked...

Jan 2022
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Director

Relationship

Caregility is very organized. They assign a project manager to every implementation, and they...

Jan 2022
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Director

Relationship

Caregility has done everything we have asked them to do. If we need something different, they are...

Jan 2022
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Director

Functionality and Upgrades

There is an issue where if someone presses a certain button, the system puts the other person on...

Jan 2022
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Director

Interfacing and Integration

We have everything we need and more from Caregility. The system was intended for our monitoring...

Jan 2022
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Director

Service and Support

Caregility is getting a lot better, but we had some inconsistencies with support. As soon as we...

Jan 2022
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Director

Service and Support

Initially, we struggled a bit to get Caregility where we needed them to be. Their leadership was...

Jan 2022
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Director

Relationship

When I first contacted Caregility to do a product demo for our executive leadership, Caregility...

Jan 2022
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Director

ROI / Cost (care and feeding)

Getting our money’s worth is always the tricky part. Caregility’s product is very good. I am always...

Jan 2022
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Analyst/Coordinator

Relationship

The only recommendation is better communication when there are issues with the platform. Caregility...

Nov 2021
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Analyst/Coordinator

Relationship

We suggested several changes and enhancements to the platform, and the vendor was very receptive to...

Nov 2021
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Analyst/Coordinator

Service and Support

There are some things that we would like to see in the system that aren't quite there yet, but the...

Nov 2021
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Analyst/Coordinator

Technology

The vendor has had issues with their technology platform. As a result, there have been software...

Nov 2021
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Analyst/Coordinator

Service and Support

We have communication issues with the vendor. There is a lack of urgency on issues and a lack of...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

We have reduced the mortality rate in the ICU setting. Caregility's technology helps our providers...

Nov 2021
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Analyst/Coordinator

Future Outlook

Our long-term plan is to keep Caregility's system. We have had some challenges with the vendor, but...

Nov 2021
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Analyst/Coordinator

Technology

I would probably look elsewhere instead of buying this solution again. We have had too many issues...

Nov 2021
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Analyst/Coordinator

Relationship

Caregility keeps most promises. They might not always be realistic about how long something will...

Nov 2021
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Analyst/Coordinator

Interfacing and Integration

Caregility's system integrates with our portal and some alerts via APIs. Caregility has all the...

Nov 2021
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Analyst/Coordinator

Relationship

The executive team has been involved, and I am not sure that is a good thing. The executives have...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am not opposed to the price. When I compare telehealth solutions, Caregility's system is on the...

Nov 2021
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Director

Functionality and Upgrades

One outcome is the ability to connect individuals who may not have been able to connect with us...

Nov 2021
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Director

Technology

We are in a rural area, so reception isn't great or consistent. Caregility has made some...

Nov 2021
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Director

Functionality and Upgrades

With the utilization of Caregility's system, we don't have a high uptake or high adoption. Many of...

Nov 2021
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Director

Functionality and Upgrades

Overall, the ease of use is in the middle of the road, and our satisfaction is also in the middle of...

Nov 2021
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Director

Implementation and Training

I find the Caregility system to be easy to implement and deal with. There might have been an issue...

Nov 2021
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Director

Service and Support

Caregility kept promises with the immediate needs that were part of the product. However, we have...

Nov 2021
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Director

Functionality and Upgrades

We aren't leveraging some of the product's functionality, but that is our choice. For the most part,...

Nov 2021
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Director

Future Outlook

The vendor is implementing a new portal, and we are just starting the implementation process. I...

Nov 2021
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Director

Relationship

The vendor notifies us of anything upcoming and alerts us immediately if they are experiencing...

Nov 2021
||
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Director

Other Observations & Comments

There are really good things about the product, but there would be some definite downfalls of moving...

Nov 2021
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Director

Interfacing and Integration

We picked Caregility's system because its integration with our EMR was easy. We also went with...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are charged per license for each individual unit's users. We aren't nickel-and-dimed for every...

Nov 2021
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Analyst/Coordinator

Other Observations & Comments

The vendor doesn't really do a lot of training. I am sure that they would offer it if we purchased...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

There are times when there are random functionality outages and we don't know what is going on. The...

Nov 2021
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Analyst/Coordinator

Future Outlook

We are heavily invested in the system. It isn't going anywhere for a while. We used to use another...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor keeps their promises to an extent. There are some things in development that were...

Nov 2021
||
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Manager

Relationship

Caregility has an opportunity to continue to grow in terms of communication. There have been large...

Nov 2021
||
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Manager

Service and Support

I would rate the quality of our administrative staff's experience with the equipment low, but I...

Nov 2021
||
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Manager

ROI / Cost (care and feeding)

One outcome of the product has been the institution of a virtual ICU. We have brought experienced...

Nov 2021
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Manager

Functionality and Upgrades

Our overall experience with Caregility has been positive. The system has a lot of benefits, but if I...

Nov 2021
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Manager

Relationship

Caregility does their best to keep promises. If they tell us they will do something, they try their...

Nov 2021
||
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Manager

Functionality and Upgrades

Caregility’s portal is easy to work through. We don't have any issues at all. The system integrates...

Nov 2021
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Manager

Functionality and Upgrades

Caregility knows where our future lies and where we want to go, but we haven't made advancements in...

Nov 2021
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Manager

Relationship

Anytime we have had a serious issue, Caregility's executives have gotten involved.

Nov 2021
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Director

Relationship

Caregility has been a great vendor. We are so fortunate to have the relationship that we have with...

Nov 2021
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Director

Service and Support

My only caution with Caregility is that they are growing and diversifying their product line so...

Nov 2021
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Manager

Functionality and Upgrades

We have had some latency and camera issues with the product, but overall, I would say we have had a...

Nov 2021
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CMIO

Functionality and Upgrades

Caregility is invisible. I guarantee that no patient or end user knows the name Caregility. The...

Nov 2021
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CMIO

Other Observations & Comments

I suspect that we are paying for a full service, including scheduling, documentation, and billing,...

Nov 2021
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Director

Functionality and Upgrades

The solution's eMobile carts function without significant technical issues. Those carts allow...

Nov 2021
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Director

Functionality and Upgrades

Caregility's wall mounts have had some issues with displaying images. We have had to have some...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The Caregility equipment is reliable, and it works 99.9% of the time. The vendor is great in terms...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Patients benefit from using the text link where the provider sends the patient a link through their...

Nov 2021
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Analyst/Coordinator

Relationship

In some ways, Caregility bites off more than they can chew. They sometimes overpromise enhancements...

Nov 2021
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Analyst/Coordinator

Service and Support

The Caregility team members that are assigned to our organization are very supportive and responsive...

Nov 2021
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Analyst/Coordinator

Relationship

Caregility probably keeps 75% of their promises. I wouldn't say the rest of the promises aren't...

Nov 2021
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have seen improvements in our scores for patient outcomes, and Caregility is the backbone of that...

Nov 2021
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Analyst/Coordinator

Future Outlook

There is a version release coming that has significant enhancements to Caregility's platform....

Oct 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Knowing what is out there on the market, we would give strong consideration to Caregility's software...

Oct 2021
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Analyst/Coordinator

Relationship

Customer service is Caregility’s strength. Their executives are always involved. They want to make...

Oct 2021
||
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

What attracted us to Caregility's platform was at the time, we were using a deep link integration...

Oct 2021
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Analyst/Coordinator

Relationship

One plus in working with Caregility is they are a relatively small organization, so we get a...

Oct 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the real advantages of the Caregility platform and features that are very important to us...

Oct 2021
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Analyst/Coordinator

Lessons Learned

The biggest challenge with Caregility's platform has been the WebRTC nature of the platform because...

Oct 2021
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have been able to give our providers fast access to their patients. We have gotten nothing but...

Oct 2021
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the system, providers are more accessible, so there is now less wait time. The system has made...

Oct 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are providing healthcare opportunities to patients that may not have had an easy time getting...

Oct 2021
||
(0)
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Analyst/Coordinator

Relationship

One thing that makes Caregility a great partner for us is their willingness to bend and mold into...

Oct 2021
||
(0)
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Analyst/Coordinator

Relationship

Caregility is absolutely part of our long-term plans. They pay attention to detail, and they are...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

Some of the outcomes that we have received from the product have been improved nurse and patient...

Oct 2021
||
(0)
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Manager

Service and Support

The vendor moved quickly and had some quality issues with the product's assembly. They have been...

Oct 2021
||
(0)
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Manager

Implementation and Training

The vendor is good with training because we only have their hardware. The vendor's people make...

Oct 2021
||
(0)
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Manager

Relationship

I expect the vendor to deliver. We have had some issues, but the vendor has been responsive. Most of...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

Caregility is an all-inclusive telehealth brand. We only have experience with their hardware...

Oct 2021
||
(0)
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Manager

Relationship

I highly recommend the Caregility Platform to anyone, based on Caregility’s follow-through and...

Oct 2021
||
(0)
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Manager

Service and Support

Everything is working well, as promised. But one pain point would be that Caregility needs to follow...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

Caregility has a module in their cloud platform called iObserver, and that allows technicians to...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

The product is very easy to use. It is very self-explanatory when we are in the application...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

Caregility has allowed us to have a single platform for all of our telehealth modalities. If there...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

The system definitely allows for a second set of eyes. It augments the skills of the providers. We...

Oct 2021
||
(0)
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Manager

Other Observations & Comments

We generally don’t stay on the very latest version because if we lived by the sword, we would die by...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

We don’t get charged for every little thing. We have a maintenance contract, and everything operates...

Oct 2021
||
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Manager

Service and Support

Usually, if we need support, we have a Teams call or in-person support. We had a couple of incidents...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

Caregility Platform has given us a lot more flexibility compared to what we had with our previous...

Oct 2021
||
(0)
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Manager

Relationship

With our overall admin portal, the existing version was built a while back and needs some tweaking....

Oct 2021
||
(0)
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Manager

Implementation and Training

There is definitely some room for improvement with some of the installations in terms of the...

Oct 2021
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

Functionality, accessibility, costs, and reliability were all factors of why we chose Caregility...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

From an accessibility standpoint, we needed linking to allow our providers to be remote and less...

Oct 2021
||
(0)
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Manager

Relationship

The vendor keeps all promises and humors my crazy requests.

Oct 2021
||
(0)
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Director

Relationship

We are enthusiastic about Caregility. They provided a quick install, including contract negotiation...

Oct 2021
||
(0)
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Director

Other Observations & Comments

There is some bandwidth throttling that Cargility is releasing, and we have been waiting a while for...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

With Caregility, we have been able to go from accommodating a small percentage of our entire health...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

Caregility has delayed an upgrade for a bit. They are still having some bugs, so we are just waiting...

Oct 2021
||
(0)
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Director

Service and Support

Caregility grew so fast, so they are trying to now put processes and procedures in place for phone...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

We have asked the vendor for the ability to do a preflight check on the end-user side to make sure...

Oct 2021
||
(0)
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Director

ROI / Cost (care and feeding)

Caregility's pricing is not that bad. During the COVID-19 pandemic, the system has kept people...

Oct 2021
||
(0)
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Director

Future Outlook

As our EMR vendor continues developing their video-enabled platform, we will probably move away from...

Oct 2021
||
(0)
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Director

Technology

I would like to see some improvements to Caregility's system. I want a better virtual waiting room....

Oct 2021
||
(0)
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Director

Relationship

The vendor has elicited feedback from us. They have to balance all of their customers' needs. They...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

The vendor still has opportunities on their analytics platform. They are continually making...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

The vendor has a dashboard portal that shows our enterprise setup for cameras and carts across the...

Oct 2021
||
(0)
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Director

Relationship

Caregility seems to be a flat organization. We have had good experiences with all levels of their...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

The system's user interface and ease of use are very good. That is super important for telehealth...

Oct 2021
||
(0)
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Director

Relationship

Our experience with the solution has been very good. We are satisfied with our interactions with the...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

The vendor's implementation services are solid and comprehensive. Caregility has thought them out...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

The system is sometimes a little bit confusing for the patients. The vendor could do a better job of...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

Physicians' number one complaint is that there is no education material for the patients. There have...

Sep 2021
||
(0)
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Director

Implementation and Training

Caregility is very good at communicating during implementations. They have very constant communication....

Sep 2021
||
(0)
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Director

Functionality and Upgrades

Initially, we had the option of sending out a text or an email link. Caregility added that option on...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

We are sort of waiting to see what happens with our EMR vendor and their video database to decide...

Sep 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Currently, Caregility's platform is our enterprise solution for video visits. The system is doing a...

Sep 2021
||
(0)
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Director

ROI / Cost (care and feeding)

The challenge with Caregility's system is that it is not scalable for us. We would like to have an...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

The vendor hasn't done any work with anything that could augment a video visit with a provider. That...

Sep 2021
||
(0)
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Chief Innovation Officer

ROI / Cost (care and feeding)

We needed to do patient visitations with their loved ones during the COVID-19 pandemic. So we got a...

Sep 2021
||
(0)
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Chief Innovation Officer

Functionality and Upgrades

Caregility's solution served its purpose. Caregility is a small company. Their support was just okay....

Sep 2021
||
(0)
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Chief Innovation Officer

Functionality and Upgrades

Caregility's solution doesn't have the functionality for multiple calls. An individual can't call...

Sep 2021
||
(0)
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Manager

Service and Support

With Caregility, we have proactive monitoring on our devices, and that is a big win for us. We are...

Sep 2021
||
(0)
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Manager

Future Outlook

Caregility has worked well, but they are going through some growing pains. They are still building...

Sep 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

Caregility would be a better value if they could adjust the cost of their devices and licenses. They...

Sep 2021
||
(0)
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Manager

Relationship

Caregility is a very good partner. They are closely integrated with us, so if we have any questions,...

Sep 2021
||
(0)
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Manager

Functionality and Upgrades

Caregility is working on connectivity. We have had patients that have had issues with allowing...

Sep 2021
||
(0)
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