Caregility Cloud
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Schafer Jackson
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User Commentary

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Interfacing and Integration

MobiLab integrates with our other HIS systems. That makes it a time saver for our lab workflow. It...

Nov 2022
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Manager

Technology

The equipment from Caregility has a direct, massive impact by supporting us in catching certain...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Caregility responds quickly to us, and they do a lot of follow-ups on email orders or tickets that...

Nov 2022
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Manager

Relationship

When we are trying to get updates from Caregility about certain equipment, the vendor promises us...

Nov 2022
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Manager

Service and Support

Whenever we get communication from Caregility, the people are always personable and eager to help....

Nov 2022
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Manager

Technology

We have found that the volume of work we do does not match up with what Caregility expected, so the...

Nov 2022
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Manager

Functionality and Upgrades

I understand Caregility’s product, and it works pretty well. My team does not experience many issues...

Nov 2022
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Manager

Interfacing and Integration

It would be more helpful if the product had better integration with our EMR and improved reporting systems....

Nov 2022
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Manager

Functionality and Upgrades

Caregility Cloud is a new technology for us, and it meets our needs. The equipment and the portal we...

Nov 2022
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Manager

Relationship

Caregility is not very proactive; we have to ask them for everything. With the tickets we put in,...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We have seen some interesting and positive strides so far with Caregility Cloud, but there are not...

Nov 2022
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Manager

Future Outlook

The escalation pathway with Caregility Cloud has been one of the more seamless functionalities that...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The only piece I am not fond of in Caregility’s product is the reporting piece. We are still not...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

Our clinical staff doesn't use Caregility Cloud quite like they should because of the fact that it...

Nov 2022
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Director

Relationship

Caregility partners well with us and seems to be receptive to our input and suggestions. The vendor...

Nov 2022
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Director

Service and Support

If I want to tell Caregility something, I just tell them. The vendor's support can be over the phone...

Nov 2022
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Director

Lessons Learned

I would tell a peer that we have used products that were much less reliable than Caregility Cloud. I...

Nov 2022
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Director

Implementation and Training

Caregility’s implementation process and training are well done and comprehensive in nature.

Nov 2022
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Director

Technology

The platform's stability needs improvement. Over the past couple of years, there has been a higher...

Nov 2022
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Director

Functionality and Upgrades

The platform is extremely easy to use. We would like to see the product deliver virtual backgrounds.

Nov 2022
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Director

ROI / Cost (care and feeding)

Caregility has done some upgrades, and the platform has come a long way since we first launched it....

Oct 2022
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Director

Functionality and Upgrades

The only time I really hear about Caregility Cloud is when something has gone horribly wrong. That...

Oct 2022
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Analyst/Coordinator

Lessons Learned

Overall, Caregility's hardware is pretty solid, and that is why we went with them. I would buy the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We were told by Caregility that a certain upgrade would be ready to go live, but that was not the...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

We are waiting on an enhancement right now with an integration. We are trying to merge a solution...

Oct 2022
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Analyst/Coordinator

Relationship

We had to change a piece of hardware because the manufacturer of that hardware was no longer in...

Oct 2022
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Analyst/Coordinator

Implementation and Training

There is little to no training with Caregility. The only training the vendor ever provided us with...

Oct 2022
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Analyst/Coordinator

Technology

Caregility does not have a specialty scope function. Additionally, there is a software function that...

Oct 2022
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Analyst/Coordinator

Relationship

Caregility is good about responding to us when we have issues with the product. Their initial...

Oct 2022
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Analyst/Coordinator

Relationship

A lot of times, we find out about issues either from our end users or from other Caregility...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Caregility has a guest call feature that we use quite regularly. The guest call feature is fairly...

Oct 2022
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Analyst/Coordinator

Technology

There is obviously room for improvement in Caregility’s product. There are issues with certain cell...

Oct 2022
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Analyst/Coordinator

Lessons Learned

I would be very cautious to recommend Caregility Cloud to a large healthcare organization. The...

Oct 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

One of the reasons we selected Caregility was because they came to us with a price point that was...

Oct 2022
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Analyst/Coordinator

Future Outlook

We have spent a lot of money on Caregility Cloud, and we still have a lot of gaps. We cannot go...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Caregility Cloud gave us a huge advantage during the pandemic. It improved our patient care and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Many of our specialty areas have asked for ways to do certain things in the system, and we have...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Caregility has the right product to make things happen. They do a good job with preliminary support...

Oct 2022
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Analyst/Coordinator

Service and Support

Caregility is really good about following through with the warranties on the devices that we buy...

Oct 2022
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Analyst/Coordinator

Implementation and Training

We do a lot of our own training because we are very familiar with the system. However, the vendor...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Caregility does a good job of positioning their solution as a telemedicine device. I am curious to...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Caregility Cloud is seamlessly integrated with our EHR. It is a functional part that constantly...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We don't believe that the most current version of the system has been fully finished or developed...

Oct 2022
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Analyst/Coordinator

Relationship

We need a desktop app for the solution, but that hasn't been developed, and the vendor doesn't seem...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor isn't as timely as we would like them to be, and they haven't delivered the advantageous...

Oct 2022
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Analyst/Coordinator

Service and Support

Caregility has 24/7 support, and we have never had any issues with that support. The vendor's...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We have never had any concerns about the system's reliability until recently. Things are usually...

Oct 2022
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Analyst/Coordinator

Relationship

Caregility is pretty notorious for overpromising and underdelivering. A new version of the platform...

Oct 2022
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Director

Service and Support

I think that Caregility may have overpromised on what they could deliver in terms of scheduling. For...

Sep 2022
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Director

ROI / Cost (care and feeding)

Caregility’s pricing structure isn’t always easily understood. We have to subscribe to several...

Sep 2022
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Director

Interfacing and Integration

Caregility Cloud integrates very well with our EMR. The system is easy for our providers to use, and...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility Cloud has had a very positive impact on our clinicians’ efficiency. We use it to monitor...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Caregility’s hardware is rock solid. We don’t have any issues with it. They could strengthen some...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I have been supporting Caregility Cloud for some years now, and we have received top-tier...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Caregility’s training is mainly for our technicians. However, the recent training that our...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Caregility could do better at providing access for troubleshooting. We don't have access to logs and...

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would tell a peer that Caregility Cloud’s quality is pretty good. But as far as hands-on...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Using Caregility Cloud has had a positive impact on us. Patients can hit the Alert button and get a...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Caregility because they have a greater selection of products and better services than other...

Aug 2022
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Director

Relationship

We have a representative from Caregility, and that person seems very responsive.

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

The most important thing to us at the time we got the software was a seamless experience without the...

Aug 2022
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Director

Implementation and Training

I don’t think the vendor really has any physical training or anything. They could be better with...

Aug 2022
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Director

Service and Support

Caregility's customer service has always been excellent.

Aug 2022
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Director

Implementation and Training

For implementation, we had to create a lot of materials. The vendor was present and responsive to...

Aug 2022
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Director

Technology

Caregility Cloud does have capabilities for cameras and microphones that are in the software that...

Aug 2022
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Director

Relationship

The vendor could be more proactive by keeping us abreast of how they are updating the project...

Aug 2022
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Director

Future Outlook

Our satisfaction will go up because the vendor is very pensive about new features and whatnot....

Aug 2022
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Director

Other Observations & Comments

During the RFP process, we had a lot of stipulations and wrote a lot of things into our contract to...

Aug 2022
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Director

Functionality and Upgrades

The product does everything that we need it to for the most part but not exactly how we would like...

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Caregility's system because it fulfilled mandates in our RFP. Also, it had the ability to...

Aug 2022
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Director

Relationship

Caregility is a relatively new company, so we wanted to make sure that they were able to custom...

Aug 2022
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Manager

Lessons Learned

Overall, we are moving along OK. We are still working through some connection issues for some of our...

Aug 2022
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Manager

Functionality and Upgrades

We recently upgraded, and Caregility Cloud seems to be doing OK. Some good things came from the...

Aug 2022
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Analyst/Coordinator

Relationship

Our assigned account manager from Caregility is amazing. They make a point of staying with us and...

Aug 2022
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Analyst/Coordinator

Relationship

We would like to see more meetings on the development side of things with Caregility. I find their...

Aug 2022
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Manager

Functionality and Upgrades

The reporting platform leaves a lot to be desired, and that has been an issue during all the years...

Aug 2022
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Manager

Relationship

Caregility’s service people are extremely accessible. They do a great job, and that goes a long way...

Aug 2022
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Manager

Implementation and Training

The implementation was pretty straightforward. As far as setup and support go, the implementation...

Aug 2022
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Manager

Technology

Caregility’s product is too dependent on whether the device using the product is fully updated, and...

Aug 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

The ease of maintenance was the most compelling reason for selecting Caregililty Cloud. We have an...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has various functionalities that help all our departments. It has helped us hold virtual...

Aug 2022
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Analyst/Coordinator

Relationship

Caregility doesn’t keep all of their promises. Due to the expediential growth during the COVID-19...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The iObserver program has been extremely dissatisfying, and that is our biggest program. We have had...

Aug 2022
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Analyst/Coordinator

Relationship

Caregility involves their customers when making decisions on product enhancements and ongoing...

Aug 2022
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Manager

Functionality and Upgrades

The positives about Caregility Cloud are its usability and the quality of the visits. The WebRTC...

Aug 2022
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Manager

Relationship

Caregility has served as a good partner for us. Using their product gave us an opportunity to be...

Aug 2022
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Manager

Lessons Learned

Caregility does keep their promises, but they have shifting timelines. Caregility is a growing...

Aug 2022
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Manager

Technology

The iConsult piece of Caregility Cloud is fantastic and works well. It is being used to reach out to...

Aug 2022
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Manager

Relationship

Caregility's initial implementation of the product was fantastic, but the vendor's upgrades have...

Aug 2022
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Manager

Service and Support

Caregility's technical support team has recently improved; they had another round of funding, and...

Aug 2022
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Manager

Service and Support

For several months, when we called the support staff, whether Caregility would respond was up in the...

Aug 2022
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Manager

Future Outlook

We have a large investment in Caregility’s hardware, and we don’t plan to replace it any time soon,...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Caregility has not nickel-and-dimed us yet. The vendor's new stethoscope solution that is coming is...

Aug 2022
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Manager

Functionality and Upgrades

My understanding of single sign-on is that a platform will link to our active directory, and if a...

Aug 2022
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Manager

Functionality and Upgrades

The biggest outcome we have seen by using Caregility Cloud is the continued usage of outpatient...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am not sure whether I would buy Caregility Cloud again. The product seems to still be in its...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility avoids charging for every little thing. They are really good about working on things...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The lack of training has been our biggest pain point with Caregility. We have received pretty much...

Jul 2022
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Analyst/Coordinator

Service and Support

Caregility likes to listen to what we have to say regarding technology, and they sometimes implement...

Jul 2022
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Analyst/Coordinator

Service and Support

Caregility is pretty good about giving us a heads-up about things that are coming out and updates...

Jul 2022
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Analyst/Coordinator

Technology

We have run into some issues with Caregility Cloud because it is designed primarily to work with iPads....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The cloud solution is dependent on several factors, and it is sometimes hard for Caregility Cloud to...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Caregility Cloud integrates nicely with our other system, and I like that I can jump on to...

Jul 2022
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Analyst/Coordinator

Relationship

Caregility’s biggest problem is that the company is so young. I believe that the vendor is putting...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Caregility recently began integrating, and things are not quite there yet with their newest upcoming...

Jul 2022
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Analyst/Coordinator

Technology

Some of Caregility’s hardware is not as stable as I feel it should be. I think they can make things...

Jul 2022
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Analyst/Coordinator

Service and Support

I rated Caregility low because I have consistently told them what customers want, especially from a...

Jul 2022
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Analyst/Coordinator

Service and Support

I would want my colleagues to know that I believe Caregility has a great product. Caregility is...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility is really good at not charging us for everything, and they are very good at providing us...

Jul 2022
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Analyst/Coordinator

Implementation and Training

My impression of getting Caregility Cloud set up was very favorable. We had local IT people and...

Jun 2022
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Analyst/Coordinator

Technology

We have had very few technical problems other than the casual and temporary loss of wireless...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility scoped out the need, provided a product solution that met the need, and provided the...

Jun 2022
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Analyst/Coordinator

Relationship

We knew people who could give us infrastructure support, so we went with Caregility. Those people...

Jun 2022
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Director

Lessons Learned

If I were recommending the product to somebody, I would have to ask them why they are going to use...

May 2022
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Director

Interfacing and Integration

The solution integrates very easily. It is very easy to implement and plays very nicely with our EMR...

May 2022
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Director

ROI / Cost (care and feeding)

There are great aspects to the product. Caregility offers good features that other vendors don't...

May 2022
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Director

Service and Support

The support is pretty good. We have had some instances where we haven't had responsiveness, but...

May 2022
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Director

Future Outlook

In the long term, the quality we require for our telehealth needs just isn't there with Caregility's...

May 2022
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Director

Service and Support

The solution played a really important role during the pandemic. The vendor was super supportive and...

May 2022
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Director

Relationship

The vendor is so pleasant to work with, and a nice vendor is not often found. We appreciate their...

May 2022
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Director

Relationship

The vendor announced to us that something was going to be in their next release, but the release got...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor is very transparent with costs. They are reasonable in their prices, and the vendor does...

May 2022
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Director

Technology

The quality of the video in Caregility Cloud is a huge issue. There are drop-offs when we call...

May 2022
||
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Director

Service and Support

The solutions and workarounds that the vendor gives us aren’t always the best or well thought out....

May 2022
||
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Director

Functionality and Upgrades

The vendor has a poor QA process when doing releases. Often, we are left troubleshooting and...

May 2022
||
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Manager

Functionality and Upgrades

I don’t want to say that Caregility is not fulfilling their promises. They just keep promising...

Mar 2022
||
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Manager

Service and Support

Caregility is in transition with a lot of new technology, and they have run into some problems,...

Mar 2022
||
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Manager

Relationship

I have frequent standing meetings with some of Caregility’s executives about what is going on with...

Mar 2022
||
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Manager

Future Outlook

Caregility is coming up with some new things. If they get those things in place, we will be able to...

Mar 2022
||
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Manager

Technology

We are running into situations where the Caregility cameras pause or go offline, which means we...

Mar 2022
||
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Manager

Service and Support

Caregility has some new support people on board. Some of them are really good, and some are still...

Mar 2022
||
(0)
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Manager

Service and Support

Overall, our experience with Caregility has been pretty good compared to some of our other vendors....

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

In our remote ICU team, the core nurse has a number of patients they are watching remotely through...

Mar 2022
||
(0)
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CMIO

Implementation and Training

We have been very happy with Caregility. They have done a good job of helping us get the system set...

Mar 2022
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CMIO

Functionality and Upgrades

The one thing Caregility did not give us that they said they would was real-time reporting on what...

Mar 2022
||
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CMIO

Relationship

Caregility has a strong technology product and understands the healthcare space that still needs to...

Mar 2022
||
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Director

Relationship

I have a really good working relationship with the account representative at Caregility. We can...

Jan 2022
||
(0)
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Director

Relationship

We have a good relationship with our Caregility account representative. They are very flexible....

Jan 2022
||
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Director

Technology

We used Caregility's system in a new facility, and it was not an out-of-the-box system. We...

Jan 2022
||
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Director

Service and Support

Caregility keeps their promises. We have discovered a few bugs or issues with support along the way,...

Jan 2022
||
(0)
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Director

Relationship

Caregility is very flexible, and they value our relationship. We have a long-term commitment with...

Jan 2022
||
(0)
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Director

Future Outlook

Based on our initial evaluation of Caregility, their product is supposed to be a lot more reliable...

Jan 2022
||
(0)
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Director

Service and Support

One of the major reasons we went with Caregility is that they had proactive monitoring pieces in...

Jan 2022
||
(0)
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Director

Technology

We haven’t had as many failures with Caregility's system as we did with our previous product....

Jan 2022
||
(0)
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Director

Other Observations & Comments

We have had some ups and downs with the audio settings in Caregility's system. The issues seem to...

Jan 2022
||
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Director

Other Observations & Comments

We had a bit of a speed bump with Caregility's support and proactive monitoring. But we have worked...

Jan 2022
||
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Director

Relationship

Caregility is very organized. They assign a project manager to every implementation, and they...

Jan 2022
||
(0)
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Director

Relationship

Caregility has done everything we have asked them to do. If we need something different, they are...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

There is an issue where if someone presses a certain button, the system puts the other person on...

Jan 2022
||
(0)
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Director

Interfacing and Integration

We have everything we need and more from Caregility. The system was intended for our monitoring...

Jan 2022
||
(0)
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Director

Service and Support

Caregility is getting a lot better, but we had some inconsistencies with support. As soon as we...

Jan 2022
||
(0)
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Director

Service and Support

Initially, we struggled a bit to get Caregility where we needed them to be. Their leadership was...

Jan 2022
||
(0)
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Director

Relationship

When I first contacted Caregility to do a product demo for our executive leadership, Caregility...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Getting our money’s worth is always the tricky part. Caregility’s product is very good. I am always...

Jan 2022
||
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