Caregility Cloud
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Schafer Jackson
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User Commentary

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Analyst/Coordinator

Value

It is really hard to prove any kind of tangible outcome from Caregility Cloud. The only way we see...

Sep 2023
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Analyst/Coordinator

Relationship

There are a couple of bugs every now and then within the system, but Caregility is really responsive...

Sep 2023
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Analyst/Coordinator

Loyalty

Caregility has a new telesitter program that I think would be very beneficial because we are in a...

Sep 2023
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Analyst/Coordinator

Relationship

I am very likely to recommend Caregility Cloud because of its reliability. There have been some bugs...

Sep 2023
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Analyst/Coordinator

Relationship

Most of the time, when I talk to somebody who is pitching me a new innovation or a new service that...

Sep 2023
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Analyst/Coordinator

Operations

There isn't a whole lot of training that goes along with Caregility Cloud. All end users have to...

Sep 2023
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Analyst/Coordinator

Operations

Caregility didn't go to the technical person who would be taking care of the endpoints after the...

Sep 2023
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Analyst/Coordinator

Operations

Our organization wants integration into our own infrastructure. And Caregility did a really good job...

Sep 2023
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Analyst/Coordinator

Operations, Product

If Caregility left the product alone and didn't do enhancements or bug fixes that fix one thing and...

Sep 2023
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Analyst/Coordinator

Relationship

Caregility does not have what it takes to operate as a software development shop in terms of release...

Sep 2023
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Analyst/Coordinator

Operations, Product

The user interface deserves a pretty high score. The vendor has even made some enhancements to the...

Sep 2023
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Analyst/Coordinator

Product

Caregility Cloud does not meet all of our needs. We are still trying to expand and do some things,...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Caregility hasn’t delivered any new technology from an industry standpoint. Everything since the...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor is dealing with a revolving door with their group. A few key people have been at the...

Sep 2023
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Analyst/Coordinator

Relationship

Caregility is not proactive in terms of giving us information on issues that other customers are...

Sep 2023
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Analyst/Coordinator

Relationship

We have not heard a single word from Caregility’s executives in some time, and there have been...

Sep 2023
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Analyst/Coordinator

Product

Certain modules work great and work as promoted in Caregility Cloud, and other modules haven’t...

Sep 2023
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Analyst/Coordinator

Loyalty

Caregility realized that upgrading the platform all at once was not going to work and that our stuff...

Sep 2023
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Analyst/Coordinator

Loyalty

We are drastically looking at our organization's long-term plan because of the way that telemedicine...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Everybody understands that there is lots of scope creep and development. But even on regulatory...

Sep 2023
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Analyst/Coordinator

Operations

Caregility does not do training. That is not to say they wouldn’t do training if we purchased it....

Sep 2023
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Analyst/Coordinator

Relationship

We have had calls with Caregility's support managers, development directors, and customer service...

Sep 2023
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Analyst/Coordinator

Loyalty

The things that we asked for in terms of interoperability are finally starting to come to light. If...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Caregility had a major outage. It was initially due to their data center's ISP failing. The vendor's...

Sep 2023
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Analyst/Coordinator

Value

We use the heck out of Caregility's system, so we can’t discount that too much. It is not like we...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

If a fellow customer told us they were looking to do one thing specifically and that thing was one...

Sep 2023
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Analyst/Coordinator

Relationship

Overall, our satisfaction with Caregility is based on their outages, disaster recovery plan,...

Sep 2023
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Director

Product

Anytime patients need one-to-one communication or we need some additional eyes and ears anywhere...

Sep 2023
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Director

Product

One of the things that I always find challenging is the field of view when using the device and...

Sep 2023
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Director

Product

The vendor delivers new technology, but we are very slow to make changes in certain areas because we...

Sep 2023
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Director

Product

At one of our sites, we have a set of monitors where someone is the eyes and ears of the patients....

Sep 2023
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Director

Operations, Product

The impact of Caregility’s technology has been highly positive. Our clinicians had a system like...

Sep 2023
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Director

Value

The vendor tries to avoid charging for every little thing, but there are some things that they just...

Sep 2023
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Director

Operations

A number of things have to be considered when we do an implementation for an inpatient facility. We...

Sep 2023
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Director

Relationship

Caregility has been very committed to being a partner with the hospital. They have been very...

Sep 2023
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Director

Product

We integrated Caregility’s product with the EMR, so we have access to multiple feeds. We thought we...

Sep 2023
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Analyst/Coordinator

Product

Caregility is very willing to integrate their system with other vendors' systems and bring that data...

Aug 2023
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Analyst/Coordinator

Product

The vendor’s hardware is excellent. Their software occasionally has hiccups, but those are often due...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Caregility is very focused on inpatient care instead of ambulatory care. They don't have the range...

Aug 2023
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Analyst/Coordinator

Culture, Relationship

There is a communication issue between us and the vendor. We have a vision of where we are trying to...

Aug 2023
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Analyst/Coordinator

Relationship

When we go to Caregility’s support team, we have to do more than a normal amount of follow-up to get...

Aug 2023
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Analyst/Coordinator

Product

We have used multiple other vendors, and Caregility is better than any of the others we have used.

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

If someone is a newer customer coming in, they should know that Caregility is in an expansion and...

Aug 2023
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VP/Other Executive

Loyalty

I don't know about all of the outcomes yet, but we are going to be able to use the product for so...

Aug 2023
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Analyst/Coordinator

Relationship

Caregility is a good partner. They are responsive. They are flexible, and they are nimble. When...

Aug 2023
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Analyst/Coordinator

Operations

Generally, the vendor’s implementations are very good; they have a good team. However, a lot of the...

Aug 2023
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VP/Other Executive

Relationship, Operations

The relationship with Caregility from the beginning has been fairly positive. They are very...

Aug 2023
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VP/Other Executive

Operations

The training was really good. Once we decided to move forward with Caregility Cloud, we got turned...

Aug 2023
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VP/Other Executive

Product

The improvements are all focused on how much the cameras can actually do. I would like to really...

Aug 2023
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Analyst/Coordinator

Relationship

We are growing with Caregility, and Caregility keeps all of their promises. They have a hard time...

Aug 2023
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Analyst/Coordinator

Product, Value

I think the biggest strength of Caregility Cloud is that it has allowed our clinicians to provide...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Overall, I think Caregility just needs to work on the software side. The hardware is fairly stable,...

Aug 2023
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VP/Other Executive

Operations

We really don't need any ongoing training from Caregility; we are okay. We did look at one of the...

Aug 2023
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VP/Other Executive

Loyalty, Product

When I look at the main Caregility product, it works as promoted. Caregility Cloud’s ease of use is...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

I am concerned about Caregility’s long-term viability given the competitors coming into the...

Aug 2023
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VP/Other Executive

Relationship

We are working with Caregility now on their proactivity. We had a good practice in place, but...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

The interactions with a specific executive at Caregility are interesting because the executive is...

Aug 2023
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VP/Other Executive

Loyalty

Caregility Cloud is part of our long-term plans, but my concern is that competing products are...

Aug 2023
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VP/Other Executive

Loyalty

We offer video visits with Caregility Cloud, and I know the visits are being used. We know about the...

Aug 2023
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VP/Other Executive

Relationship, Operations

Caregility does not keep promises, particularly in terms of development timelines. Historically,...

Aug 2023
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VP/Other Executive

Loyalty, Operations

A while ago, we told Caregility that if they do a release, it needs to be a clean release to not...

Aug 2023
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VP/Other Executive

Value

Caregility’s charges are pretty high level, and I don't feel like I am being nickel-and-dimed. When...

Aug 2023
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Analyst/Coordinator

Relationship

Sometimes, the vendor overextends themselves. We don't believe that they are being deliberately...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

We had some problems with the vendor a while ago where some upgrades had to be recalled, but lately,...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor offers a monitoring service for our endpoints, and there is a little gap in the...

Aug 2023
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Analyst/Coordinator

Product

There will always be glitches and things that break in systems, but overall, Caregility Cloud is a...

Aug 2023
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Manager

Loyalty, Product

Caregility Cloud has been a pretty seamless, easy-to-use application. When we first looked at it,...

Jul 2023
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Manager

Product

Even though we like that Caregility Cloud pops out in a separate browser window, some of our...

Jul 2023
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Manager

Operations

Better QA would improve Caregility’s implementation process. We have had instances where an upgrade...

Jul 2023
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Manager

Value

Caregility is working with us with pricing, but Caregility Cloud is still a rather expensive solution....

Jul 2023
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Manager

Relationship

We have asked to add things to the road map, but the vendor doesn't always get at those things. If...

Jul 2023
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Manager

Relationship

The vendor is a great partner and a great disruptor in this space. There are a lot of awesome...

Jul 2023
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Director

Loyalty

If someone has an old, outdated phone from 2012, it will be hard to have a video visit via...

Jul 2023
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Director

Operations, Product

We are having a few hiccups with the group-visit feature in Caregility Cloud, and we are trying to...

Jul 2023
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Director

Relationship

Caregility treats me and my team in a bit of an old-school manner. They like to come on-site and...

Jul 2023
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Director

Operations

I don't want to sound like an “!#$%&”, but our implementation was great because our team was great....

Jul 2023
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Director

Loyalty

I am hopeful that Caregility is going to help us streamline some of the changes we are making. Those...

Jul 2023
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Director

Relationship

I don't have many needs, but Caregility is always anxious to tell me about what I don't know I need....

Jul 2023
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Director

Relationship, Product

Sometimes when a patient goes in, they get put in a waiting room, but the provider never notices...

Jul 2023
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Director

Product

The billing is a little strange and confusing. That is probably my biggest struggle.

Jul 2023
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Director

Culture

Our contract switched after a few months, and Caregility wanted to go back and use the new contract...

Jul 2023
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Director

Loyalty, Relationship, Product

We have had a few discussions about workflows but have seen no focus or support from Caregility to...

Jul 2023
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Manager

Relationship

Caregility is having some growing pains. We have had a couple of switches in our account...

Jun 2023
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Manager

Product

The biggest issue in Caregility Cloud continues to be with the reports in terms of getting to use...

Jun 2023
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Manager

Product

Caregility Cloud has been great for clinician efficiency, especially coming from our previous...

Jun 2023
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Manager

Relationship

There have been customer service issues with Caregility’s customer relations team. Some things are...

Jun 2023
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Manager

Value

Caregility nickel-and-dimes us from a services standpoint. We were trying to use the product...

Jun 2023
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Manager

Loyalty, Product

Being open source, Caregility Cloud is very open ended and interoperable with other systems. We can...

Jun 2023
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Manager

Relationship, Operations

Caregility is puttering along. I think they are trying, but they could use more support for their...

Jun 2023
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Manager

Relationship, Product

Caregility has a lot of issues with quality control. They have made promises that they have changed...

May 2023
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Manager

Relationship

The Caregility executive management level needs to be more involved. For example, we implemented an...

May 2023
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Manager

Relationship

There isn't a lot of follow-up from Caregility. If something breaks, they say that they will get...

May 2023
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Manager

Relationship, Product, Value

Caregility Cloud allows our physicians and our critical care nurses to provide clinical solutions to...

May 2023
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Director

Relationship, Product

Caregility is always developing new technology.

May 2023
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Director

Relationship

We have far less downtime with the hardware and the software than we had with the previous product...

May 2023
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Director

Product

Caregility Cloud has a dashboard that needs some work. It is difficult to navigate it to pull data....

May 2023
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Analyst/Coordinator

Loyalty, Product

Something that is starting to go well and is moving things in the right direction for Caregility is...

May 2023
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Analyst/Coordinator

Relationship

It takes Caregility too long to give us updates. We keep hearing about an update, and it keeps...

May 2023
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Analyst/Coordinator

Relationship

Caregility needs to separate their notifications between their products. We keep getting...

May 2023
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Director

Loyalty

Caregility Cloud really served a purpose during the pandemic, and it was a great web solution. It...

May 2023
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Director

Relationship

Caregility’s team was great, but the reliability of the product was not there. The vendor tried, but...

May 2023
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Director

Relationship

Caregility’s support is fantastic. It definitely has improved. The people are always a pleasure to...

May 2023
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Analyst/Coordinator

Relationship

I asked for a feature within the first few months of having the product, and it wasn't a central...

May 2023
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Analyst/Coordinator

Relationship

I have noticed that Caregility tries to isolate us. When we have a problem, they tell us it is our...

May 2023
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Analyst/Coordinator

Relationship, Operations

Caregility has focus-group meetings that usually last an hour, and they saturate the entire hour...

May 2023
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Analyst/Coordinator

Relationship

Caregility’s culture and infrastructure have lacked a bit during this last year. They feel more like...

May 2023
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Analyst/Coordinator

Culture, Value

Caregility charges for parts, such as batteries, and they have multiple licensing fees. I would...

May 2023
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Analyst/Coordinator

Relationship

When I try to resolve problems with Caregility, that is like pulling teeth. I constantly have to ask...

May 2023
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Analyst/Coordinator

Relationship

Caregility fixes simple issues quickly, but they are very delayed when it comes to downtime, and...

May 2023
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Analyst/Coordinator

Operations, Product

Caregility’s internal QA testing is probably the worst that I have seen. They miss some of the...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations, Product

Caregility is trying to integrate more features. However, I would like them to prioritize some of...

May 2023
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Analyst/Coordinator

Operations

I wish Caregility would come on-site more for the training. Sometimes they do mass virtual training...

May 2023
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Analyst/Coordinator

Product

Overall, Caregility Cloud is a good product. We are happy with it. We have a lot of end points with...

May 2023
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Manager

Product

Our monitoring includes watching the patients, but there is an interaction in some of our rooms...

Apr 2023
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Manager

Product, Value

The concept of what Caregility was trying to do in the past has had a big impact. It has brought a...

Apr 2023
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Manager

Relationship

The vendor keeps their promises but not in a timely manner. They are trying to catch up on some...

Apr 2023
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Manager

Relationship

On a normal day, trying to get a Caregility support person above level one is difficult.

Apr 2023
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Manager

Loyalty, Relationship

Caregility has a couple of platforms that are really good and others that need to cook a little...

Apr 2023
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Manager

Relationship

Caregility's biggest strength is that when they get involved with a customer that has issues, they...

Apr 2023
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Manager

Product, Product

The system has technical gaps when it comes to multiparty scenarios, such as when we add...

Apr 2023
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Manager

Product, Product, Value, Value

The impact that a product has on physicians depends on what physician is asked about it. If a...

Apr 2023
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Manager

Relationship, Relationship

Caregility has a very robust development team. That team allows for a lot of third-party...

Apr 2023
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Manager

Relationship, Relationship

Caregility offers 24-hour service, and they are fairly responsive when it comes to communication....

Apr 2023
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Manager

Product, Product

Just like any hardware vendor, Caregility makes small changes to most product lines as time goes on....

Apr 2023
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Manager

Value, Value

Caregility isn't great when it comes to not charging us for every little thing. Our relationship...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Recent upgrades of Caregility Cloud are causing issues with all kinds of connectivity. The product...

Apr 2023
||
(0)
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Manager

Product

When the program works, it works. The connectivity has been a major pain point. It is a big deal...

Apr 2023
||
(0)
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Manager

Product

I wish the vendor would at least keep me updated and push the next update out as soon as possible....

Apr 2023
||
(0)
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Manager

Relationship

My IT people speak highly of Caregility’s support. When things do happen, the vendor is very...

Apr 2023
||
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Manager

Loyalty

If the vendor could fix the issues that we have had, things would be a lot better. I want to be...

Apr 2023
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Manager

Relationship, Operations

The vendor took optimization comments and suggestions from us when we went live. They told us they...

Apr 2023
||
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Nurse

Operations

Caregility offers training more on a request basis than an ongoing basis.

Apr 2023
||
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Nurse

Operations, Product

We tried some other video solutions, and they didn't integrate well. We had cloud computing issues,...

Apr 2023
||
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Nurse

Relationship

We haven't had issues where we have not heard back from the customer support team or have not gotten...

Apr 2023
||
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Nurse

Product

We made virtual visits available to the patients, and that really exploded with COVID-19. Patients...

Apr 2023
||
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Nurse

Relationship, Operations

We went live with Caregility Cloud at a time when I am sure Caregility was swamped, but they...

Apr 2023
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Director

Loyalty, Value

Caregility Cloud is Best in KLAS in the virtual care platform space, but the industry is catching up...

Mar 2023
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Director

Product

There are some reporting capabilities and feature sets I have been asking for for a long time. There...

Mar 2023
||
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Director

Operations

Caregility had multiple training sessions at different hours, so they supported our team.

Mar 2023
||
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Director

Product

There are a couple of features that should be different, but for the most part, Caregility Cloud...

Mar 2023
||
(0)
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Director

Product

Our health system has a very stringent security policy, and there are a couple of areas where the...

Mar 2023
||
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Director

Relationship

The customer support from Caregility is solid, but the tricky problems take a while to solve.

Mar 2023
||
(0)
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Director

Relationship, Product

We have duplicative internal monitoring, so my team is doing most of the proactive work. The vendor...

Mar 2023
||
(0)
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Director

Relationship

I have a great relationship with Caregility’s executive leadership.

Mar 2023
||
(0)
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Director

Product

Caregility delivers a solution that homes in on the acute inpatient space. The next level of...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

The solution has a moderate positive impact on clinician efficiency. The impact can never be high...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

We contracted through Caregility for a different telehealth solution, and it was terrible. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

The product could be better because, during the deployment, the vendor had to modify some things...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

When we were going to deploy the new units and software, we were inundated with COVID-19 patients,...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The product doesn't communicate with our EHR. It doesn't put in any information. I don't know what...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The volume has two different controls, the device control and the software control. The vendor needs...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

I haven't heard of Caregility downsizing or firing anybody, unlike a different vendor. I will remain...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I am satisfied with what the product does. We don't want something more overbearing or something...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Any time I contact the support team about anything, there is a ticket placed within 15 minutes. I...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

With the old solution, we didn't know whether a unit was down unless we pressed the button and tried...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I am very happy with the solution at hand. It works well. Whenever we have a glitch in the system or...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

In terms of technology, Caregility is very grounded. They have great research and development, and...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

I work with a lot of different vendors, and Caregility’s implementation team was top notch. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

When we call the tech support team at Caregility, someone picks up. They are available 24/7....

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

We have to do a lot of training for the older folks that are trying to figure out the application on...

Feb 2023
||
(0)
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Director

Product

Caregility has been a solid organization when it comes to their hardware, but when they added new...

Jan 2023
||
(0)
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Director

Product

Caregility is pretty solid with integration. They are doing their level best with a challenging product....

Jan 2023
||
(0)
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Director

Loyalty, Relationship

A year from now, I hope I can say that we have added more cameras from Caregility for different...

Jan 2023
||
(0)
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Director

Loyalty

I would tell a peer that Caregility has had a solid track record with high-performance hardware,...

Jan 2023
||
(0)
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Director

Relationship

I have a great relationship with Caregility because we spent a lot of time with them when we...

Jan 2023
||
(0)
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Manager

Product

Caregility Cloud does well with interpreters and family members; it is fairly easy to add people to...

Jan 2023
||
(0)
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Manager

Loyalty, Product

Caregility Cloud is a fully integrated solution, so it ties in well with the things we are doing...

Jan 2023
||
(0)
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Manager

Product

We want the ability to control the phone number dialing from the hospital. If I have to call a...

Jan 2023
||
(0)
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Manager

Relationship

Caregility is good at retaining feedback that we say is a priority. If they mark our feedback as a...

Jan 2023
||
(0)
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Manager

Loyalty, Relationship

Caregility was a small company, and they continue to grow. Unfortunately, we have seen some of the...

Jan 2023
||
(0)
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Director

Relationship

Caregility’s support turnaround is usually the same day or within a couple of hours, but it could...

Jan 2023
||
(0)
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Director

Product

There have been some delays on Caregility's upgrade, so they have slipped on some of their...

Jan 2023
||
(0)
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Director

Relationship

Things have gone very well with Caregility. The vendor has flexibility and is willing to share their...

Jan 2023
||
(0)
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Director

Product

Caregility Cloud is a nimble, flexible, agile, and cohesive platform for all use cases. If someone...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Caregility has made some changes to the system, and we would like to know more about those changes....

Jan 2023
||
(0)
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Director

Loyalty

Caregility Cloud is a good product. I always recommend it. My satisfaction with it will probably...

Jan 2023
||
(0)
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Director

Relationship

There is customer satisfaction in the relationship between users, organizations, and the vendor....

Jan 2023
||
(0)
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Director

Loyalty, Product

Caregility does not meet all of our needs today from an interpretation service standpoint, and that...

Dec 2022
||
(0)
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Director

Relationship

We have regular support meetings with Caregility, and we are going to reduce the calls where we...

Dec 2022
||
(0)
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Director

Relationship

We have held at least a couple of meetings with the executives at Caregility already, and now we are...

Dec 2022
||
(0)
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Director

Product

I have not seen any vendors come out with a better solution at this point, so I would buy Caregility...

Dec 2022
||
(0)
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Director

Relationship

We have been working well with Caregility, and they have been flexible in working with us. The...

Dec 2022
||
(0)
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Director

Product

I was a little bit skeptical about so many different endpoints with Caregility Cloud. We had a few...

Dec 2022
||
(0)
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Director

Product

Caregility’s portal is pretty good, and the vendor is flexible. We can create a video session and...

Dec 2022
||
(0)
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Director

Operations

I have heard of no issues with training from the fixed endpoint aspect of the product in the ICU and...

Dec 2022
||
(0)
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Director

Product

The product's ease of use has been pretty straightforward. Caregility has their own separate portal...

Dec 2022
||
(0)
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Director

Product

Part of the challenge we still have with Caregility is they still need to improve on generating...

Dec 2022
||
(0)
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Director

Relationship, Product

Overall satisfaction from a stability standpoint has been good with regard to getting the attention...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

Unfortunately, Caregility has a tendency to overpromise. They will give us timelines, and they have...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We found several major bugs with one of the vendor's recent updates; we are wondering how those bugs...

Nov 2022
||
(0)
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Manager

Relationship, Product

Caregility has done more proactive things than other vendors I have dealt with in the past, and that...

Nov 2022
||
(0)
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 or  to see details.

Manager

Loyalty

The product does what it is supposed to do. We are going to be using the product in some new...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

Caregility's support team has been pretty good and pretty responsive in the past. When we first...

Nov 2022
||
(0)
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Manager

Product, Value

The equipment from Caregility has a direct, massive impact by supporting us in catching certain...

Nov 2022
||
(0)
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Manager

Relationship

Caregility responds quickly to us, and they do a lot of follow-ups on email orders or tickets that...

Nov 2022
||
(0)
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Manager

Culture, Relationship

When we are trying to get updates from Caregility about certain equipment, the vendor promises us...

Nov 2022
||
(0)
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Manager

Relationship

Whenever we get communication from Caregility, the people are always personable and eager to help....

Nov 2022
||
(0)
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Manager

Relationship, Product

We have found that the volume of work we do does not match up with what Caregility expected, so the...

Nov 2022
||
(0)
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Manager

Operations, Product

I understand Caregility’s product, and it works pretty well. My team does not experience many issues...

Nov 2022
||
(0)
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Manager

Product

It would be more helpful if the product had better integration with our EMR and improved reporting systems....

Nov 2022
||
(0)
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Manager

Product, Value

Caregility Cloud is a new technology for us, and it meets our needs. The equipment and the portal we...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

Caregility is not very proactive; we have to ask them for everything. With the tickets we put in,...

Nov 2022
||
(0)
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Manager

Product, Value

The escalation pathway with Caregility Cloud has been one of the more seamless functionalities that...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

The only piece I am not fond of in Caregility’s product is the reporting piece. We are still not...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

Our clinical staff doesn't use Caregility Cloud quite like they should because of the fact that it...

Nov 2022
||
(0)
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 or  to see details.

Director

Relationship

Caregility partners well with us and seems to be receptive to our input and suggestions. The vendor...

Nov 2022
||
(0)
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Director

Relationship

If I want to tell Caregility something, I just tell them. The vendor's support can be over the phone...

Nov 2022
||
(0)
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Director

Relationship

I would tell a peer that we have used products that were much less reliable than Caregility Cloud. I...

Nov 2022
||
(0)
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Director

Operations

Caregility’s implementation process and training are well done and comprehensive in nature.

Nov 2022
||
(0)
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Director

Product

The platform's stability needs improvement. Over the past couple of years, there has been a higher...

Nov 2022
||
(0)
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Director

Product

The platform is extremely easy to use. We would like to see the product deliver virtual backgrounds.

Nov 2022
||
(0)
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Director

Product

Caregility has done some upgrades, and the platform has come a long way since we first launched it....

Oct 2022
||
(0)
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Director

Product

The only time I really hear about Caregility Cloud is when something has gone horribly wrong. That...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Overall, Caregility's hardware is pretty solid, and that is why we went with them. I would buy the...

Oct 2022
||
(0)
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Analyst/Coordinator

Operations

We were told by Caregility that a certain upgrade would be ready to go live, but that was not the...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture

We had to change a piece of hardware because the manufacturer of that hardware was no longer in...

Oct 2022
||
(0)
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Analyst/Coordinator

Operations

There is little to no training with Caregility. The only training the vendor ever provided us with...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Caregility does not have a specialty scope function. Additionally, there is a software function that...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Caregility is good about responding to us when we have issues with the product. Their initial...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

A lot of times, we find out about issues either from our end users or from other Caregility...

Oct 2022
||
(0)
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Analyst/Coordinator

Product, Value

Caregility has a guest call feature that we use quite regularly. The guest call feature is fairly...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

There is obviously room for improvement in Caregility’s product. There are issues with certain cell...

Oct 2022
||
(0)
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Analyst/Coordinator

Product, Value

I would be very cautious to recommend Caregility Cloud to a large healthcare organization. The...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty

One of the reasons we selected Caregility was because they came to us with a price point that was...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

We have spent a lot of money on Caregility Cloud, and we still have a lot of gaps. We cannot go...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Value

Caregility Cloud gave us a huge advantage during the pandemic. It improved our patient care and...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

Many of our specialty areas have asked for ways to do certain things in the system, and we have...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Caregility has the right product to make things happen. They do a good job with preliminary support...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Caregility is really good about following through with the warranties on the devices that we buy...

Oct 2022
||
(0)
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Analyst/Coordinator

Operations

We do a lot of our own training because we are very familiar with the system. However, the vendor...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty

Caregility does a good job of positioning their solution as a telemedicine device. I am curious to...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Caregility Cloud is seamlessly integrated with our EHR. It is a functional part that constantly...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

We don't believe that the most current version of the system has been fully finished or developed...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture, Relationship

We need a desktop app for the solution, but that hasn't been developed, and the vendor doesn't seem...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty

The vendor isn't as timely as we would like them to be, and they haven't delivered the advantageous...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Caregility has 24/7 support, and we have never had any issues with that support. The vendor's...

Oct 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

We have never had any concerns about the system's reliability until recently. Things are usually...

Oct 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Loyalty

Caregility is pretty notorious for overpromising and underdelivering. A new version of the platform...

Oct 2022
||
(0)
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