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Caregility Cloud Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Other C-Suite

If we were starting over, I would do an RFP and learn more about what other products are out there,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Other C-Suite

If we have a patient in one of our hospitals that needs a consultation from a specialist who is not...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Other C-Suite

Caregility Cloud is really a great way for our remote monitoring team to have eyes on the physical...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Other C-Suite

Caregility’s support people are good. And even when they have any technical issue, they are really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Caregility is working on some use of AI that might help sitters get alerts. They have some of this...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Other C-Suite

I’d like Caregility to keep bringing new ideas and solutions to customers, to continue getting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Whenever Caregility asks me to be a referral, I do it. I appreciate them. They've been a good...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Other C-Suite

The financial cost of Caregility is a challenge. It's hard because they're a company just like we...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Other C-Suite

We haven't had to do a lot of training recently because we've been so embedded with Caregility. But...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Other C-Suite

Caregility has a lot of vision. But things are changing so fast. There's so much more we can do with...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Other C-Suite

It's possible that Caregility Cloud is part of our long-term plans. I'm not going to say 100% one...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

Our salesperson has been with us from the beginning. They were here recently and wanted to make sure...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

I would not buy Caregility Cloud again because of the vendor's development output and timeline....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

I don't see that Caregility's product has changed so dramatically that we need training, and that's...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Other C-Suite

Caregility is slipping. I just think they're not aware of the competition in the market, so there's...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Other C-Suite

Caregility Cloud is our current footprint serving as a backup, but we envision going in a different...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Caregility Cloud is a good fit for our organization. It is a useful tool that provides a needed...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Caregility sometimes overpromises and underdelivers. There are a lot of internal struggles with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Caregility could be more transparent and have better documentation on new releases. Additionally,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Caregility's support is hit or miss depending on the type of problem we report, who is assigned, how...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

We needed a feature on the Caregility Cloud portal that would provide an open authorization for an...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have a really good relationship with Caregility’s salespeople, support people, and executive...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

I have been happy with Caregiliyt's ability to jump in and tell us about new features and how to use...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We have a partnership with Caregility to look at different strategies and new equipment that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I haven’t heard any complaints about Caregility, so I’m assuming that everybody is pleased with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Caregility has been a great partner. We have had some trouble with different hardware, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are some features that have been in development for a long time that I wish were live already,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

When things change, we have to ask the vendor questions and work through that kind of stuff....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor has overpromised on a lot of their design and innovation. Their customer support is not...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have had a terrible time with Caregility. When we have broken equipment, the replacement has...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

There are some AI functions that Caregility hasn't quite developed out yet. We would like voice...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I would buy Caregility Cloud again. I think the vendor is charging properly for what they are doing....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The system's new cameras are great. They are easy to install. I think setting up those cameras is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The system has been implemented properly for what our organization has integrated. There is nothing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Caregility keeps their promises. It just takes a very long time for us to get anything out of them....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Caregility's road map isn't matching what it needs to right now, but Caregility Cloud has come a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

A while ago, Caregility identified an issue, and they said they would fix it instead of trying to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Caregility does a pretty decent job with upgrades. Their upgrades are a lot better than they were a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Caregility has been pretty decent about not charging for every little thing. We met with them...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

From a patient safety perspective, when there are staffing challenges in a unit, remote monitoring...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We need to know whether Caregility is using or planning to use any AI or similar technology in the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Caregility does regular updates, and they will even tell us when we have a camera down that we might...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Caregility Cloud does seem fairly simple for the users to engage with, but it would be helpful to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

We are not doing as much as we want with Caregility Cloud, but we are using it where we see it being...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Caregility may not always keep their promises on the timeline that we want them to, but they still...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have had problems with Caregility's equipment having issues or going bad much sooner than we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Caregility Cloud has a nice functionality where it texts people about paying their bills. That helps...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Caregility is always scoping the next thing and being innovative. They are looking to where there...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We don't have very many issues with Caregility’s product at all. And when we do, they are resolved...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Upgrades for Caregility Cloud are seamless. And Caregility has training classes for the admins who...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Caregility has people who come on-site if we have issues. Another one of our vendors does not do...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Caregility gives us all kinds of access to the admin portals for the technical folks who are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

With Caregility, we are still dealing with some HL7 things that haven't been converted over to FHIR....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

When we went live on the system several years ago, Caregility didn't have a lot of people to do...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We don't currently have any technology in place for an acute hospital-at-home program. While there...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We don't have a large need for training, but when it is required, Caregility is very responsive and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We have the system integrated with our EHR, and it works quite well. The system's integrations have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I think Caregility is one of the better vendors out there, and their support is very good. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The system's price is on the higher side, but based on our past experiences with other systems,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

In the past, we had a high level of engagement with Caregility's executive team, especially as we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Caregility could improve the system's medical check functionality and enhance the analytics within...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We use Caregility's system for patient safety. The solution meets all of our needs. Our management...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Caregility's equipment isn't as good as the equipment of another system that we have. With...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Caregility's training is pretty good. The way the vendor promoted Caregility Cloud was very good....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We are very satisfied with Caregility because we use their system to keep patients safe. We really...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I would like to see Caregility add more languages to the system. I requested a few particular...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We haven’t tackled interfacing yet, such as doing our documentation through Caregility Cloud’s...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We call Caregility for everything. There isn't a lot of proactivity from them, but we haven’t needed...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Caregility Cloud is a little expensive for what we get, but I would definitely recommend Caregility...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Caregility needs to build tighter relationships with peripheral industries and partner with other...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Eventually, Caregility will need to revisit the cost of their infrastructure. As new vendors enter...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

The main challenge we face with Caregility Cloud integration is the time to resolution. There is an...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I like the fact that Caregility Cloud is a comprehensive solution that covers nearly all virtual...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Caregility is very personable and engaging. I have nothing but great things to say about them. Their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Caregility Cloud is a pretty expensive solution. Caregility charges us for a lot of things.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Caregility Cloud is a contender for possibly replacing our telesitting solution in the future...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Caregility has been struggling from a growth perspective. They seem to be a little bit...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

In working with Caregility Cloud, we have had to adjust some of our workflows to what the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

I deal a lot with Caregility’s support team, and I really don't have any major issues with them....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are a lot of things that are pretty nice with Caregility Cloud. We are able to use third-party...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

It would be helpful if there were more openness for third-party reporting in Caregility Cloud. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We don't really use a whole lot of vendor training with Caregility, but when we do request training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have asked Caregility for some long-term enhancements or things that have been on the road map...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

In Caregility Cloud, there are a lot of dropdown boxes that we have to run through every time we...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

With Caregility’s support team, we keep having to circle back for things like return shipping...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I feel like Caregility has made up a lot of ground with the things we have voiced frustrations...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Caregility Cloud is generally customer driven, which is very nice. Caregility regularly meets with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Generally speaking, the support is pretty good. We had issues in the past, and Caregility heard...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The pricing for Caregility Cloud is good. In comparison to the few vendors I have used elsewhere,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Caregility trains me and the other team members, and we do a lot of the training ourselves. I would...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Larger organizations definitely could benefit from Caregility Cloud. It is scalable. However, for...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Caregility Cloud is good from an IT perspective; it is very user friendly. However, the clinicians...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Caregility Cloud is good for everything we use it for. There are really no major issues. It meets...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Most things work properly in Caregility Cloud. We did have a few hiccups though; the functionality...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We utilize Caregility Cloud very well, and we have repurposed it in ways that Caregility may not...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Generally, things are great with Caregility Cloud. We have had our hiccups, but overall, the rapport...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

We rarely run into any issues with the integrations that we use with the solution.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Caregility has overpromised and underdelivered with things like development, new services, and...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

We need a dashboard with Caregility Cloud. At this point, it is not okay that they don't have a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Caregility has really struggled with data analytics for us; they haven't been able to deliver the...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

With Caregility, the technology is there. The hardware is definitely there. Caregility wants to be...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Since the inception of our relationship with Caregility, we have been doing more virtual nursing....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Caregility is pretty easy to work with, and they are pretty good with training. We have a very good...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

One of the things that Caregility could improve on is that they tend to promise some things that we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.