Caregility Cloud Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
There are some AI functions that Caregility hasn't quite developed out yet. We would like voice...
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Value
I would buy Caregility Cloud again. I think the vendor is charging properly for what they are doing....
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Product
The system's new cameras are great. They are easy to install. I think setting up those cameras is...
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Product
The system has been implemented properly for what our organization has integrated. There is nothing...
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Relationship
Caregility keeps their promises. It just takes a very long time for us to get anything out of them....
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Product
Caregility's road map isn't matching what it needs to right now, but Caregility Cloud has come a...
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Relationship
A while ago, Caregility identified an issue, and they said they would fix it instead of trying to...
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Operations
Caregility does a pretty decent job with upgrades. Their upgrades are a lot better than they were a...
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Value
Caregility has been pretty decent about not charging for every little thing. We met with them...
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Value
From a patient safety perspective, when there are staffing challenges in a unit, remote monitoring...
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Product
We need to know whether Caregility is using or planning to use any AI or similar technology in the...
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Relationship
Caregility does regular updates, and they will even tell us when we have a camera down that we might...
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Operations
Caregility Cloud does seem fairly simple for the users to engage with, but it would be helpful to...
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Loyalty, Relationship
We are not doing as much as we want with Caregility Cloud, but we are using it where we see it being...
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Relationship
Caregility may not always keep their promises on the timeline that we want them to, but they still...
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Product
We have had problems with Caregility's equipment having issues or going bad much sooner than we...
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Product, Value
Caregility Cloud has a nice functionality where it texts people about paying their bills. That helps...
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Relationship
Caregility is always scoping the next thing and being innovative. They are looking to where there...
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Relationship
We don't have very many issues with Caregility’s product at all. And when we do, they are resolved...
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Operations
Upgrades for Caregility Cloud are seamless. And Caregility has training classes for the admins who...
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Loyalty, Relationship
Caregility has people who come on-site if we have issues. Another one of our vendors does not do...
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Relationship, Product
Caregility gives us all kinds of access to the admin portals for the technical folks who are...
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Relationship, Product
With Caregility, we are still dealing with some HL7 things that haven't been converted over to FHIR....
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Operations
When we went live on the system several years ago, Caregility didn't have a lot of people to do...
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Loyalty
We don't currently have any technology in place for an acute hospital-at-home program. While there...
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Operations
We don't have a large need for training, but when it is required, Caregility is very responsive and...
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Product
We have the system integrated with our EHR, and it works quite well. The system's integrations have...
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Relationship
I think Caregility is one of the better vendors out there, and their support is very good. The...
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Value
The system's price is on the higher side, but based on our past experiences with other systems,...
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Relationship
In the past, we had a high level of engagement with Caregility's executive team, especially as we...
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Product
Caregility could improve the system's medical check functionality and enhance the analytics within...
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Loyalty, Product
We use Caregility's system for patient safety. The solution meets all of our needs. Our management...
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Product
Caregility's equipment isn't as good as the equipment of another system that we have. With...
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Operations
Caregility's training is pretty good. The way the vendor promoted Caregility Cloud was very good....
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Product, Value
We are very satisfied with Caregility because we use their system to keep patients safe. We really...
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Product
I would like to see Caregility add more languages to the system. I requested a few particular...
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Product
We haven’t tackled interfacing yet, such as doing our documentation through Caregility Cloud’s...
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Relationship
We call Caregility for everything. There isn't a lot of proactivity from them, but we haven’t needed...
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Value
Caregility Cloud is a little expensive for what we get, but I would definitely recommend Caregility...
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Loyalty, Product
Caregility needs to build tighter relationships with peripheral industries and partner with other...
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Value
Eventually, Caregility will need to revisit the cost of their infrastructure. As new vendors enter...
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Product
The main challenge we face with Caregility Cloud integration is the time to resolution. There is an...
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Product
I like the fact that Caregility Cloud is a comprehensive solution that covers nearly all virtual...
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Relationship
Caregility is very personable and engaging. I have nothing but great things to say about them. Their...
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Value
Caregility Cloud is a pretty expensive solution. Caregility charges us for a lot of things.
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Loyalty
Caregility Cloud is a contender for possibly replacing our telesitting solution in the future...
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Relationship
Caregility has been struggling from a growth perspective. They seem to be a little bit...
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Product, Value
In working with Caregility Cloud, we have had to adjust some of our workflows to what the...
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Relationship
I deal a lot with Caregility’s support team, and I really don't have any major issues with them....
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Product
There are a lot of things that are pretty nice with Caregility Cloud. We are able to use third-party...
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Product
It would be helpful if there were more openness for third-party reporting in Caregility Cloud. We...
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Operations
We don't really use a whole lot of vendor training with Caregility, but when we do request training...
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Loyalty, Product
We have asked Caregility for some long-term enhancements or things that have been on the road map...
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Product, Value
In Caregility Cloud, there are a lot of dropdown boxes that we have to run through every time we...
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Relationship
With Caregility’s support team, we keep having to circle back for things like return shipping...
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Relationship, Product
I feel like Caregility has made up a lot of ground with the things we have voiced frustrations...
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Relationship
Caregility Cloud is generally customer driven, which is very nice. Caregility regularly meets with...
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Relationship
Generally speaking, the support is pretty good. We had issues in the past, and Caregility heard...
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Value
The pricing for Caregility Cloud is good. In comparison to the few vendors I have used elsewhere,...
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Operations
Caregility trains me and the other team members, and we do a lot of the training ourselves. I would...
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Product, Value
Larger organizations definitely could benefit from Caregility Cloud. It is scalable. However, for...
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Product
Caregility Cloud is good from an IT perspective; it is very user friendly. However, the clinicians...
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Product
Caregility Cloud is good for everything we use it for. There are really no major issues. It meets...
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Product
Most things work properly in Caregility Cloud. We did have a few hiccups though; the functionality...
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Product, Value
We utilize Caregility Cloud very well, and we have repurposed it in ways that Caregility may not...
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Loyalty, Relationship
Generally, things are great with Caregility Cloud. We have had our hiccups, but overall, the rapport...
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Product
We rarely run into any issues with the integrations that we use with the solution.
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Culture
Caregility has overpromised and underdelivered with things like development, new services, and...
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Product
We need a dashboard with Caregility Cloud. At this point, it is not okay that they don't have a...
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Loyalty, Relationship, Product
Caregility has really struggled with data analytics for us; they haven't been able to deliver the...
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Relationship
With Caregility, the technology is there. The hardware is definitely there. Caregility wants to be...
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Product
Since the inception of our relationship with Caregility, we have been doing more virtual nursing....
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Relationship, Operations
Caregility is pretty easy to work with, and they are pretty good with training. We have a very good...
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Relationship
One of the things that Caregility could improve on is that they tend to promise some things that we...
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Relationship, Product
I would love to see Caregility come up with a better process for upgrades. When we have hundreds of...
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Operations
Caregility offers a lot of training, but Caregility Cloud is pretty simple to use.
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Product
With Caregility Cloud, we have only had a couple of issues. The functionality is really...
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Product
We are using Caregility Cloud for virtual critical care and virtual nursing. If a patient is in the...
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Operations
We lack confidence in Caregility’s implementation services. During upgrades, there is just a concern...
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Product
The user experience with Caregility Cloud is not at a consumer level. We are surprised at some of...
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Relationship, Value
I am feeling like I pay a lot for Caregility Cloud. We already have a pretty strong team in...
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Loyalty, Relationship
Caregility is falling short on their development road map. They are missing what the next generation...
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Loyalty
Caregility has been a good partner. We are looking forward to using AI for fall prevention and...
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Relationship
Caregility has been great. I would love to work with them again. Whenever we have run into a...
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Product
The desktop part of Caregility Cloud is pretty intuitive. It is not difficult to use. It has a...
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Relationship, Operations, Product
As Caregility Cloud gets implemented and put into the field, some of the hardware has technical...
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Operations
We would like better and more up-to-date communication from Caregility during implementations or...
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Relationship
There are a lot of good people at Caregility, but some just are not very proficient or helpful, so...
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Relationship, Product
The ease of use for Caregility Cloud has been pretty solid. We have been with Caregility for several...
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Relationship, Product
We have been running into a lot of support challenges recently with Caregility. Some upgrades have...
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Loyalty
Caregility Cloud does what the vendor says it should. As far as I know, our organization is really...
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Loyalty, Operations, Product
We are trying to integrate Caregility Cloud with our television systems, and at this point in time,...
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Operations, Product
We took on a new product that hadn't been placed in the field yet, so there were some learning...
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Operations
Whenever we have any concerns, Caregility will send someone for on-site training, or they will set...
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Product
There are not many bugs or issues with Caregility Cloud, and the software applications are very easy...
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Relationship
Caregility has good quality assurance and communicates well, and they are very reactive to our calls...
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Loyalty, Product
The only thing that is missing from Caregility Cloud is the AI component. The vendor has said that...
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Loyalty, Product
I have been really happy with Caregility Cloud in the few years that I have managed it, so I would...
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Relationship
Caregility's customer service is on point. They have done a great job with all supportive things. We...
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Operations
We had training. Caregility taught us how to use Caregility Cloud. However, there is just not much...
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Value
Caregility Cloud is absolutely driving tangible outcomes if we look at our cost avoidance, our...
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Loyalty, Product
Caregility Cloud's current functionality meeting all of our needs today rates between the middle and...
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Relationship, Product
We have never had problems with Caregility Cloud. The solution is easy, and it is embedded in...
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Loyalty
I would like to see Caregility step their game up, and I think they are going to have to.
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Loyalty, Operations
Our implementations with Caregility have been rough. Whatever upgrade we did a few months ago...
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Loyalty, Value
Caregility is always promising their new technology to us. They are going to want to charge for...
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Operations
From what I have heard, the Caregility trainer who came out was not flexible in terms of how our...
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Relationship, Operations
Caregility was very involved and engaged in the training that we received. The vendor's service is...
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Relationship, Product
A lot of the platforms we have been looking at have AI integration. Caregility has said that they...
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Product
I would love to have a more robust reporting system from Caregility. The vendor recently made some...
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Product
On the patient care side of things, the system's camera quality is great. However, the cameras are...
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Loyalty
Caregility's technology is fine, but their cameras are not. The camera quality is fine, but for some...
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Loyalty
We have a plan to expand. Caregility just isn't the vendor we are going with. Caregility's offerings...
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Loyalty, Operations
The Caregility representative I deal with is great. No one is perfect, but Caregility does a nice...
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Loyalty
Caregility Cloud is part of our long-term plans. We have a lot of investment in it. I would...
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Culture, Relationship, Operations, Value
When we bought the platform, it was the best at the time. However, enhancements were made, and it...
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Value
I would tell others who were looking at Caregility Cloud to decide whether they are going to go with...
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Relationship, Operations
Caregility Cloud's ease of use is amazing. We just went through a pilot with another solution, so we...
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Loyalty
With Caregility, when we are in the planning phase, they will come on-site and do an assessment of...
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Value
We were trying to justify virtual nursing, but now, Caregility Cloud is a bigger platform than just...
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Loyalty, Value
We can measure outcomes with Caregility Cloud. Our nurses get so much time back when we use the...
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Product
Caregility Cloud is already completely integrated into our EHR. We also identified a shortcoming,...
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Relationship
With Caregility, when we have an issue that isn't taken care of at level one, Caregility always has...
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Operations
Caregility's training is amazing. During a project, they will send people on-site or provide virtual...
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Loyalty, Relationship
Caregility's communication stands out. They will tell us when they are going to do an upgrade or put...
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Loyalty
I am fairly confident that we are not going with another vendor, but we did look at another solution...
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