Caregility Cloud
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Value
It is really hard to prove any kind of tangible outcome from Caregility Cloud. The only way we see...
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Relationship
There are a couple of bugs every now and then within the system, but Caregility is really responsive...
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Loyalty
Caregility has a new telesitter program that I think would be very beneficial because we are in a...
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Relationship
I am very likely to recommend Caregility Cloud because of its reliability. There have been some bugs...
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Relationship
Most of the time, when I talk to somebody who is pitching me a new innovation or a new service that...
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Operations
There isn't a whole lot of training that goes along with Caregility Cloud. All end users have to...
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Operations
Caregility didn't go to the technical person who would be taking care of the endpoints after the...
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Operations
Our organization wants integration into our own infrastructure. And Caregility did a really good job...
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Operations, Product
If Caregility left the product alone and didn't do enhancements or bug fixes that fix one thing and...
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Relationship
Caregility does not have what it takes to operate as a software development shop in terms of release...
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Operations, Product
The user interface deserves a pretty high score. The vendor has even made some enhancements to the...
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Product
Caregility Cloud does not meet all of our needs. We are still trying to expand and do some things,...
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Relationship, Product
Caregility hasn’t delivered any new technology from an industry standpoint. Everything since the...
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Relationship
The vendor is dealing with a revolving door with their group. A few key people have been at the...
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Relationship
Caregility is not proactive in terms of giving us information on issues that other customers are...
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Relationship
We have not heard a single word from Caregility’s executives in some time, and there have been...
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Product
Certain modules work great and work as promoted in Caregility Cloud, and other modules haven’t...
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Loyalty
Caregility realized that upgrading the platform all at once was not going to work and that our stuff...
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Loyalty
We are drastically looking at our organization's long-term plan because of the way that telemedicine...
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Relationship, Product
Everybody understands that there is lots of scope creep and development. But even on regulatory...
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Operations
Caregility does not do training. That is not to say they wouldn’t do training if we purchased it....
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Relationship
We have had calls with Caregility's support managers, development directors, and customer service...
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Loyalty
The things that we asked for in terms of interoperability are finally starting to come to light. If...
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Loyalty, Relationship, Product
Caregility had a major outage. It was initially due to their data center's ISP failing. The vendor's...
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Value
We use the heck out of Caregility's system, so we can’t discount that too much. It is not like we...
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Loyalty, Relationship
If a fellow customer told us they were looking to do one thing specifically and that thing was one...
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Relationship
Overall, our satisfaction with Caregility is based on their outages, disaster recovery plan,...
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Product
Anytime patients need one-to-one communication or we need some additional eyes and ears anywhere...
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Product
One of the things that I always find challenging is the field of view when using the device and...
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Product
The vendor delivers new technology, but we are very slow to make changes in certain areas because we...
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Product
At one of our sites, we have a set of monitors where someone is the eyes and ears of the patients....
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Operations, Product
The impact of Caregility’s technology has been highly positive. Our clinicians had a system like...
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Value
The vendor tries to avoid charging for every little thing, but there are some things that they just...
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Operations
A number of things have to be considered when we do an implementation for an inpatient facility. We...
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Relationship
Caregility has been very committed to being a partner with the hospital. They have been very...
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Product
We integrated Caregility’s product with the EMR, so we have access to multiple feeds. We thought we...
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Product
Caregility is very willing to integrate their system with other vendors' systems and bring that data...
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Product
The vendor’s hardware is excellent. Their software occasionally has hiccups, but those are often due...
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Relationship, Product
Caregility is very focused on inpatient care instead of ambulatory care. They don't have the range...
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Culture, Relationship
There is a communication issue between us and the vendor. We have a vision of where we are trying to...
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Relationship
When we go to Caregility’s support team, we have to do more than a normal amount of follow-up to get...
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Product
We have used multiple other vendors, and Caregility is better than any of the others we have used.
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Loyalty, Relationship
If someone is a newer customer coming in, they should know that Caregility is in an expansion and...
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Loyalty
I don't know about all of the outcomes yet, but we are going to be able to use the product for so...
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Relationship
Caregility is a good partner. They are responsive. They are flexible, and they are nimble. When...
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Operations
Generally, the vendor’s implementations are very good; they have a good team. However, a lot of the...
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Relationship, Operations
The relationship with Caregility from the beginning has been fairly positive. They are very...
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Operations
The training was really good. Once we decided to move forward with Caregility Cloud, we got turned...
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Product
The improvements are all focused on how much the cameras can actually do. I would like to really...
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Relationship
We are growing with Caregility, and Caregility keeps all of their promises. They have a hard time...
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Product, Value
I think the biggest strength of Caregility Cloud is that it has allowed our clinicians to provide...
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Relationship, Product
Overall, I think Caregility just needs to work on the software side. The hardware is fairly stable,...
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Operations
We really don't need any ongoing training from Caregility; we are okay. We did look at one of the...
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Loyalty, Product
When I look at the main Caregility product, it works as promoted. Caregility Cloud’s ease of use is...
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Loyalty, Relationship
I am concerned about Caregility’s long-term viability given the competitors coming into the...
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Relationship
We are working with Caregility now on their proactivity. We had a good practice in place, but...
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Loyalty, Relationship
The interactions with a specific executive at Caregility are interesting because the executive is...
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Loyalty
Caregility Cloud is part of our long-term plans, but my concern is that competing products are...
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Loyalty
We offer video visits with Caregility Cloud, and I know the visits are being used. We know about the...
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Relationship, Operations
Caregility does not keep promises, particularly in terms of development timelines. Historically,...
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Loyalty, Operations
A while ago, we told Caregility that if they do a release, it needs to be a clean release to not...
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Value
Caregility’s charges are pretty high level, and I don't feel like I am being nickel-and-dimed. When...
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Relationship
Sometimes, the vendor overextends themselves. We don't believe that they are being deliberately...
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Relationship, Operations
We had some problems with the vendor a while ago where some upgrades had to be recalled, but lately,...
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Relationship
The vendor offers a monitoring service for our endpoints, and there is a little gap in the...
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Product
There will always be glitches and things that break in systems, but overall, Caregility Cloud is a...
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Loyalty, Product
Caregility Cloud has been a pretty seamless, easy-to-use application. When we first looked at it,...
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Product
Even though we like that Caregility Cloud pops out in a separate browser window, some of our...
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Operations
Better QA would improve Caregility’s implementation process. We have had instances where an upgrade...
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Value
Caregility is working with us with pricing, but Caregility Cloud is still a rather expensive solution....
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Relationship
We have asked to add things to the road map, but the vendor doesn't always get at those things. If...
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Relationship
The vendor is a great partner and a great disruptor in this space. There are a lot of awesome...
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Loyalty
If someone has an old, outdated phone from 2012, it will be hard to have a video visit via...
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Operations, Product
We are having a few hiccups with the group-visit feature in Caregility Cloud, and we are trying to...
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Relationship
Caregility treats me and my team in a bit of an old-school manner. They like to come on-site and...
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Operations
I don't want to sound like an “!#$%&”, but our implementation was great because our team was great....
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Loyalty
I am hopeful that Caregility is going to help us streamline some of the changes we are making. Those...
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Relationship
I don't have many needs, but Caregility is always anxious to tell me about what I don't know I need....
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Relationship, Product
Sometimes when a patient goes in, they get put in a waiting room, but the provider never notices...
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Product
The billing is a little strange and confusing. That is probably my biggest struggle.
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Culture
Our contract switched after a few months, and Caregility wanted to go back and use the new contract...
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Loyalty, Relationship, Product
We have had a few discussions about workflows but have seen no focus or support from Caregility to...
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Relationship
Caregility is having some growing pains. We have had a couple of switches in our account...
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Product
The biggest issue in Caregility Cloud continues to be with the reports in terms of getting to use...
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Product
Caregility Cloud has been great for clinician efficiency, especially coming from our previous...
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Relationship
There have been customer service issues with Caregility’s customer relations team. Some things are...
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Value
Caregility nickel-and-dimes us from a services standpoint. We were trying to use the product...
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Loyalty, Product
Being open source, Caregility Cloud is very open ended and interoperable with other systems. We can...
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Relationship, Operations
Caregility is puttering along. I think they are trying, but they could use more support for their...
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Relationship, Product
Caregility has a lot of issues with quality control. They have made promises that they have changed...
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Relationship
The Caregility executive management level needs to be more involved. For example, we implemented an...
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Relationship
There isn't a lot of follow-up from Caregility. If something breaks, they say that they will get...
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Relationship, Product, Value
Caregility Cloud allows our physicians and our critical care nurses to provide clinical solutions to...
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Relationship, Product
Caregility is always developing new technology.
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Relationship
We have far less downtime with the hardware and the software than we had with the previous product...
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Product
Caregility Cloud has a dashboard that needs some work. It is difficult to navigate it to pull data....
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Loyalty, Product
Something that is starting to go well and is moving things in the right direction for Caregility is...
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Relationship
It takes Caregility too long to give us updates. We keep hearing about an update, and it keeps...
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Relationship
Caregility needs to separate their notifications between their products. We keep getting...
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Loyalty
Caregility Cloud really served a purpose during the pandemic, and it was a great web solution. It...
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Relationship
Caregility’s team was great, but the reliability of the product was not there. The vendor tried, but...
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Relationship
Caregility’s support is fantastic. It definitely has improved. The people are always a pleasure to...
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Relationship
I asked for a feature within the first few months of having the product, and it wasn't a central...
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Relationship
I have noticed that Caregility tries to isolate us. When we have a problem, they tell us it is our...
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Relationship, Operations
Caregility has focus-group meetings that usually last an hour, and they saturate the entire hour...
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Relationship
Caregility’s culture and infrastructure have lacked a bit during this last year. They feel more like...
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Culture, Value
Caregility charges for parts, such as batteries, and they have multiple licensing fees. I would...
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Relationship
When I try to resolve problems with Caregility, that is like pulling teeth. I constantly have to ask...
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Relationship
Caregility fixes simple issues quickly, but they are very delayed when it comes to downtime, and...
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Operations, Product
Caregility’s internal QA testing is probably the worst that I have seen. They miss some of the...
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Loyalty, Relationship, Operations, Product
Caregility is trying to integrate more features. However, I would like them to prioritize some of...
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Operations
I wish Caregility would come on-site more for the training. Sometimes they do mass virtual training...
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Product
Overall, Caregility Cloud is a good product. We are happy with it. We have a lot of end points with...
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Product
Our monitoring includes watching the patients, but there is an interaction in some of our rooms...
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Product, Value
The concept of what Caregility was trying to do in the past has had a big impact. It has brought a...
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Relationship
The vendor keeps their promises but not in a timely manner. They are trying to catch up on some...
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Relationship
On a normal day, trying to get a Caregility support person above level one is difficult.
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Loyalty, Relationship
Caregility has a couple of platforms that are really good and others that need to cook a little...
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Relationship
Caregility's biggest strength is that when they get involved with a customer that has issues, they...
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Product, Product
The system has technical gaps when it comes to multiparty scenarios, such as when we add...
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Product, Product, Value, Value
The impact that a product has on physicians depends on what physician is asked about it. If a...
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Relationship, Relationship
Caregility has a very robust development team. That team allows for a lot of third-party...
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Relationship, Relationship
Caregility offers 24-hour service, and they are fairly responsive when it comes to communication....
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Product, Product
Just like any hardware vendor, Caregility makes small changes to most product lines as time goes on....
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Value, Value
Caregility isn't great when it comes to not charging us for every little thing. Our relationship...
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Loyalty, Product
Recent upgrades of Caregility Cloud are causing issues with all kinds of connectivity. The product...
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Product
When the program works, it works. The connectivity has been a major pain point. It is a big deal...
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Product
I wish the vendor would at least keep me updated and push the next update out as soon as possible....
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Relationship
My IT people speak highly of Caregility’s support. When things do happen, the vendor is very...
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Loyalty
If the vendor could fix the issues that we have had, things would be a lot better. I want to be...
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Relationship, Operations
The vendor took optimization comments and suggestions from us when we went live. They told us they...
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Operations
Caregility offers training more on a request basis than an ongoing basis.
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Operations, Product
We tried some other video solutions, and they didn't integrate well. We had cloud computing issues,...
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Relationship
We haven't had issues where we have not heard back from the customer support team or have not gotten...
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Product
We made virtual visits available to the patients, and that really exploded with COVID-19. Patients...
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Relationship, Operations
We went live with Caregility Cloud at a time when I am sure Caregility was swamped, but they...
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Loyalty, Value
Caregility Cloud is Best in KLAS in the virtual care platform space, but the industry is catching up...
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Product
There are some reporting capabilities and feature sets I have been asking for for a long time. There...
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Operations
Caregility had multiple training sessions at different hours, so they supported our team.
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Product
There are a couple of features that should be different, but for the most part, Caregility Cloud...
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Product
Our health system has a very stringent security policy, and there are a couple of areas where the...
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Relationship
The customer support from Caregility is solid, but the tricky problems take a while to solve.
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Relationship, Product
We have duplicative internal monitoring, so my team is doing most of the proactive work. The vendor...
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Relationship
I have a great relationship with Caregility’s executive leadership.
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Product
Caregility delivers a solution that homes in on the acute inpatient space. The next level of...
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Product, Value
The solution has a moderate positive impact on clinician efficiency. The impact can never be high...
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Loyalty
We contracted through Caregility for a different telehealth solution, and it was terrible. The...
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Operations
The product could be better because, during the deployment, the vendor had to modify some things...
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Operations
When we were going to deploy the new units and software, we were inundated with COVID-19 patients,...
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Product
The product doesn't communicate with our EHR. It doesn't put in any information. I don't know what...
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Product
The volume has two different controls, the device control and the software control. The vendor needs...
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Loyalty
I haven't heard of Caregility downsizing or firing anybody, unlike a different vendor. I will remain...
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Product
I am satisfied with what the product does. We don't want something more overbearing or something...
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Relationship
Any time I contact the support team about anything, there is a ticket placed within 15 minutes. I...
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Product
With the old solution, we didn't know whether a unit was down unless we pressed the button and tried...
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Product
I am very happy with the solution at hand. It works well. Whenever we have a glitch in the system or...
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Relationship
In terms of technology, Caregility is very grounded. They have great research and development, and...
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Operations
I work with a lot of different vendors, and Caregility’s implementation team was top notch. The...
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Relationship
When we call the tech support team at Caregility, someone picks up. They are available 24/7....
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Operations
We have to do a lot of training for the older folks that are trying to figure out the application on...
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Product
Caregility has been a solid organization when it comes to their hardware, but when they added new...
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Product
Caregility is pretty solid with integration. They are doing their level best with a challenging product....
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Loyalty, Relationship
A year from now, I hope I can say that we have added more cameras from Caregility for different...
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Loyalty
I would tell a peer that Caregility has had a solid track record with high-performance hardware,...
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Relationship
I have a great relationship with Caregility because we spent a lot of time with them when we...
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Product
Caregility Cloud does well with interpreters and family members; it is fairly easy to add people to...
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Loyalty, Product
Caregility Cloud is a fully integrated solution, so it ties in well with the things we are doing...
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Product
We want the ability to control the phone number dialing from the hospital. If I have to call a...
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Relationship
Caregility is good at retaining feedback that we say is a priority. If they mark our feedback as a...
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Loyalty, Relationship
Caregility was a small company, and they continue to grow. Unfortunately, we have seen some of the...
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Relationship
Caregility’s support turnaround is usually the same day or within a couple of hours, but it could...
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Product
There have been some delays on Caregility's upgrade, so they have slipped on some of their...
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Relationship
Things have gone very well with Caregility. The vendor has flexibility and is willing to share their...
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Product
Caregility Cloud is a nimble, flexible, agile, and cohesive platform for all use cases. If someone...
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Loyalty, Product
Caregility has made some changes to the system, and we would like to know more about those changes....
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Loyalty
Caregility Cloud is a good product. I always recommend it. My satisfaction with it will probably...
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Relationship
There is customer satisfaction in the relationship between users, organizations, and the vendor....
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Loyalty, Product
Caregility does not meet all of our needs today from an interpretation service standpoint, and that...
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Relationship
We have regular support meetings with Caregility, and we are going to reduce the calls where we...
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Relationship
We have held at least a couple of meetings with the executives at Caregility already, and now we are...
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Product
I have not seen any vendors come out with a better solution at this point, so I would buy Caregility...
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Relationship
We have been working well with Caregility, and they have been flexible in working with us. The...
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Product
I was a little bit skeptical about so many different endpoints with Caregility Cloud. We had a few...
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Product
Caregility’s portal is pretty good, and the vendor is flexible. We can create a video session and...
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Operations
I have heard of no issues with training from the fixed endpoint aspect of the product in the ICU and...
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Product
The product's ease of use has been pretty straightforward. Caregility has their own separate portal...
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Product
Part of the challenge we still have with Caregility is they still need to improve on generating...
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Relationship, Product
Overall satisfaction from a stability standpoint has been good with regard to getting the attention...
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Relationship
Unfortunately, Caregility has a tendency to overpromise. They will give us timelines, and they have...
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Relationship, Operations, Product
We found several major bugs with one of the vendor's recent updates; we are wondering how those bugs...
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Relationship, Product
Caregility has done more proactive things than other vendors I have dealt with in the past, and that...
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Loyalty
The product does what it is supposed to do. We are going to be using the product in some new...
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Relationship
Caregility's support team has been pretty good and pretty responsive in the past. When we first...
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Product, Value
The equipment from Caregility has a direct, massive impact by supporting us in catching certain...
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Relationship
Caregility responds quickly to us, and they do a lot of follow-ups on email orders or tickets that...
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Culture, Relationship
When we are trying to get updates from Caregility about certain equipment, the vendor promises us...
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Relationship
Whenever we get communication from Caregility, the people are always personable and eager to help....
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Relationship, Product
We have found that the volume of work we do does not match up with what Caregility expected, so the...
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Operations, Product
I understand Caregility’s product, and it works pretty well. My team does not experience many issues...
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Product
It would be more helpful if the product had better integration with our EMR and improved reporting systems....
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Product, Value
Caregility Cloud is a new technology for us, and it meets our needs. The equipment and the portal we...
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Relationship
Caregility is not very proactive; we have to ask them for everything. With the tickets we put in,...
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Product, Value
The escalation pathway with Caregility Cloud has been one of the more seamless functionalities that...
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Product
The only piece I am not fond of in Caregility’s product is the reporting piece. We are still not...
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Product
Our clinical staff doesn't use Caregility Cloud quite like they should because of the fact that it...
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Relationship
Caregility partners well with us and seems to be receptive to our input and suggestions. The vendor...
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Relationship
If I want to tell Caregility something, I just tell them. The vendor's support can be over the phone...
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Relationship
I would tell a peer that we have used products that were much less reliable than Caregility Cloud. I...
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Operations
Caregility’s implementation process and training are well done and comprehensive in nature.
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Product
The platform's stability needs improvement. Over the past couple of years, there has been a higher...
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Product
The platform is extremely easy to use. We would like to see the product deliver virtual backgrounds.
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Product
Caregility has done some upgrades, and the platform has come a long way since we first launched it....
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Product
The only time I really hear about Caregility Cloud is when something has gone horribly wrong. That...
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Loyalty, Product
Overall, Caregility's hardware is pretty solid, and that is why we went with them. I would buy the...
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Operations
We were told by Caregility that a certain upgrade would be ready to go live, but that was not the...
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Culture
We had to change a piece of hardware because the manufacturer of that hardware was no longer in...
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Operations
There is little to no training with Caregility. The only training the vendor ever provided us with...
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Loyalty, Product
Caregility does not have a specialty scope function. Additionally, there is a software function that...
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Relationship
Caregility is good about responding to us when we have issues with the product. Their initial...
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Relationship
A lot of times, we find out about issues either from our end users or from other Caregility...
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Product, Value
Caregility has a guest call feature that we use quite regularly. The guest call feature is fairly...
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Product
There is obviously room for improvement in Caregility’s product. There are issues with certain cell...
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Product, Value
I would be very cautious to recommend Caregility Cloud to a large healthcare organization. The...
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Loyalty
One of the reasons we selected Caregility was because they came to us with a price point that was...
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Product
We have spent a lot of money on Caregility Cloud, and we still have a lot of gaps. We cannot go...
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Loyalty, Value
Caregility Cloud gave us a huge advantage during the pandemic. It improved our patient care and...
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Product
Many of our specialty areas have asked for ways to do certain things in the system, and we have...
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Relationship
Caregility has the right product to make things happen. They do a good job with preliminary support...
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Relationship
Caregility is really good about following through with the warranties on the devices that we buy...
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Operations
We do a lot of our own training because we are very familiar with the system. However, the vendor...
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Loyalty
Caregility does a good job of positioning their solution as a telemedicine device. I am curious to...
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Loyalty, Product
Caregility Cloud is seamlessly integrated with our EHR. It is a functional part that constantly...
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Loyalty, Operations, Product
We don't believe that the most current version of the system has been fully finished or developed...
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Culture, Relationship
We need a desktop app for the solution, but that hasn't been developed, and the vendor doesn't seem...
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Loyalty
The vendor isn't as timely as we would like them to be, and they haven't delivered the advantageous...
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Relationship
Caregility has 24/7 support, and we have never had any issues with that support. The vendor's...
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Operations, Product
We have never had any concerns about the system's reliability until recently. Things are usually...
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Culture, Loyalty
Caregility is pretty notorious for overpromising and underdelivering. A new version of the platform...
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