Caregility Cloud Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Nurse

Product

Personally, I think Caregility Cloud is simple and intuitive, but our physicians have had some...

Mar 2024
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Nurse

Relationship, Operations

We have had a very good experience with Caregility in terms of consistency and not having issues...

Mar 2024
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Director

Relationship

We haven't had any issues with the vendor's support team. They are proactively monitoring in case...

Mar 2024
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Director

Relationship, Value

Caregility is willing to work and try to do what they can to make the product cost effective for us....

Mar 2024
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Director

Operations, Value

Caregility talks about training our staff for installation, or they would do the installation, but...

Mar 2024
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Analyst/Coordinator

Operations, Product

The strengths of Caregility Cloud are the ease of use and flexibility. Caregility Cloud requires...

Mar 2024
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Analyst/Coordinator

Relationship, Product

I would like Caregility to get more involved in the artificial intelligence space. I would also like...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

Caregility has virtual monitoring, so there is a way for a remote clinician, nurse, or even patient...

Mar 2024
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Director

Value

We use Caregility Cloud to monitor patients that are easily redirectable, so we have had a pretty...

Feb 2024
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Director

Relationship, Product

From a quality standpoint, Caregility Cloud is pretty good, and the support team is good. We have...

Feb 2024
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Director

Product

When the system works, the ease of use is great. The problem is the product doesn't work like it...

Feb 2024
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Director

Relationship

When they know that a problem is their issue, Caregility is really supportive and responsive. They...

Feb 2024
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Director

Relationship

Other than us reaching out to Caregility for support, the vendor has not reached out to us in terms...

Feb 2024
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Director

Culture, Relationship

Caregility implemented the system, and we haven't heard from them since. They haven't been involved....

Feb 2024
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VP/Other Executive

Relationship, Operations

I didn't have a choice in getting Caregility Cloud because it was already integrated into the...

Feb 2024
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VP/Other Executive

Relationship, Product

The Caregility product has been pretty flawless. Caregility Cloud actually has beautiful endpoints....

Feb 2024
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Director

Loyalty, Product

Caregility has added to Caregility Cloud, and they went through several updates that I think highly...

Feb 2024
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Director

Relationship, Value

We have always had a very strong and positive relationship with Caregility. Their support and their...

Feb 2024
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Director

Operations

Caregility Cloud is easy to use as far as setup and equipment go. During the meetings I used to sit...

Feb 2024
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Director

Product, Value

Telehealth helps with patient throughput and getting patients to see the doctor in a timely manner...

Feb 2024
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Director

Loyalty, Loyalty, Value, Value

The reason our organization is reducing or not expanding virtual-care use cases could be the cost,...

Feb 2024
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Analyst/Coordinator

Relationship

Caregility is better than 99% of the other vendors I work with. Recently, we had an issue with some...

Feb 2024
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Analyst/Coordinator

Value

When we have projects, Caregility’s billing is very inclusive, and if I do part of the build, they...

Feb 2024
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Analyst/Coordinator

Operations

Caregility is excellent with their product. They are always improving it. Their documentation is...

Feb 2024
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Analyst/Coordinator

Relationship

Caregility’s service desk and engineers are far better than most people I work with. I cannot say...

Feb 2024
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Analyst/Coordinator

Product

I like that Caregility Cloud has different varieties of endpoints. Customers can buy an inexpensive...

Feb 2024
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Analyst/Coordinator

Relationship

If an issue comes out that affects everybody, Caregility sends something out. But for little issues,...

Feb 2024
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Analyst/Coordinator

Operations

Caregility’s implementations are fantastic, bar none. There is no other vendor I work with an...

Feb 2024
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VP/Other Executive

Product

Caregility Cloud just had an upgrade that provided new and better analytics as well as visibility...

Dec 2023
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VP/Other Executive

Relationship

When I engage with Caregility’s executive team, I have a positive experience. They do a nice job of...

Dec 2023
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Manager

Relationship

If one specific individual at Caregility ever leaves, the whole company is going to fall apart. We...

Dec 2023
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Manager

Relationship

We had an issue, and we kept calling the vendor. They kept saying they didn’t see an issue, and when...

Dec 2023
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Manager

Relationship

We have regular meetings with Caregility’s people, and they frequently ask why we don't use them...

Dec 2023
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Manager

Relationship, Product, Value

Thanks to Caregility Cloud, we are reducing sitter usage. However, we are frustrated with the...

Dec 2023
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Manager

Value

Caregility Cloud is very expensive for what we get. I certainly wouldn't recommend that anyone...

Dec 2023
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Manager

Loyalty, Relationship

I think our satisfaction with Caregility will go down because although we are continuing to expand,...

Dec 2023
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Manager

Value

The solutions Caregility offers along with their hardware are far too expensive. We can't pay a huge...

Dec 2023
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Manager

Operations

The vendor’s initial training was fantastic. The ongoing training has been so-so.

Dec 2023
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Manager

Relationship, Product

If we hit an alert in the system, the system is supposed to send an SMS message. That feature...

Dec 2023
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Manager

Product

The fact that we have to flag a reason every time we listen in, talk, or alert someone is not...

Dec 2023
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Manager

Culture

There are multiple promises in Caregility’s contract that the vendor has not lived up to. The vendor...

Dec 2023
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Manager

Operations

The initial training with Caregility was quite good, but since then, the training has been abysmal....

Dec 2023
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Manager

Value

Caregility’s cost is moderate, and that is probably their best feature. They are not the most...

Dec 2023
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Analyst/Coordinator

Relationship

Caregility’s greatest weakness is their support structure. If the support structure were fixed, then...

Dec 2023
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Analyst/Coordinator

Relationship

Typically, when we need something done, we know the higher-ups at Caregility to get ahold of, but...

Dec 2023
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Analyst/Coordinator

Product

Caregility Cloud does not have a lot of downtime, and that is good. When there is downtime, things...

Dec 2023
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Analyst/Coordinator

Product

Caregility overpromises and underperforms. We have a lot of requests, and they just sit there. We...

Dec 2023
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Analyst/Coordinator

Value

Caregility does charge us for everything they can. We can buy their products with or without...

Dec 2023
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Analyst/Coordinator

Product

Caregility Cloud is pretty good but not fantastic. The vendor releases stuff that we may be looking...

Dec 2023
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Analyst/Coordinator

Operations, Product

There haven’t been a lot of advancements in technology on the software side of things. We install...

Dec 2023
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Analyst/Coordinator

Relationship

Caregility is very reactive. They say they do proactive monitoring, but they monitor things that are...

Dec 2023
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Analyst/Coordinator

Operations

A while ago, we were supposed to upgrade to a new version of the product, and then when it came time...

Dec 2023
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Analyst/Coordinator

Relationship

With a recent update, Caregility took away a specific functionality that we use a lot. We can’t...

Dec 2023
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Analyst/Coordinator

Relationship, Product

At the height of COVID-19, Caregility was like sliced bread. Now it is like they are trying to keep...

Dec 2023
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Director

Value

Based on the availability of all the existing vendors and products, Caregility has the best products...

Nov 2023
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Director

Relationship, Product

I would not say Caregility keeps all of their promises because they are growing and trying to gain...

Nov 2023
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Director

Relationship, Value

We have pretty good partnerships with Caregility when we request loaners. The relationship depends...

Nov 2023
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Director

Relationship, Product

The biggest strength of Caregility Cloud is the stability and the proactive monitoring. We can't...

Nov 2023
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Director

Relationship

The turnaround on some of Caregility’s features and functionality requests could be a little faster...

Nov 2023
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Director

Product

Caregility might be losing to some of the competitors from an AI standpoint, especially with the...

Nov 2023
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Director

Operations

I have not had many issues with the implementation services, but there is room for improvement. I...

Nov 2023
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Director

Loyalty, Value

Caregility has been pretty good over the last year. However, their proposal for future scalability...

Nov 2023
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VP/Other Executive

Product

Some of the challenges that we talk about with the vendor right now are that the system can't watch...

Nov 2023
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VP/Other Executive

Loyalty

On the system's ammo carts, Caregility Cloud is going through endpoints. The legacy carts are going...

Nov 2023
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VP/Other Executive

Relationship

One of our challenges with Caregility is that they have tall aspirations. That is great, but the...

Nov 2023
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VP/Other Executive

Relationship

Caregility is probably a notch above when it comes to proactive service. They give us some emails...

Nov 2023
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VP/Other Executive

Value

We have saved a lot of money on one-to-one sitting costs by using Caregility for telesitting. The...

Nov 2023
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VP/Other Executive

Product

We have felt the same way about Caregility for a long time. Caregility Cloud is a reliable tool, and...

Nov 2023
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Manager

Product

The system's ease of use has been fantastic. Providers who have zero technical expertise can go into...

Nov 2023
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Manager

Loyalty, Product

Caregility Cloud's equipment is great when it works, and it has gotten a lot better. However, we...

Nov 2023
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Manager

Product, Value

When it comes to services and products, we have to push Caregility to get some of the outcomes that...

Nov 2023
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Manager

Relationship

Caregility doesn't keep all of their promises. They try, but more often than not, we get bland...

Nov 2023
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Manager

Relationship, Value

For almost any call that has any kind of critical need, Caregility is good about bringing in the...

Nov 2023
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Manager

Relationship

When we communicate with Caregility and update tickets, there is definitely a severe delay before...

Nov 2023
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Manager

Relationship

When I have had to escalate things, Caregility has been pretty prompt about getting back to me and...

Nov 2023
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Manager

Loyalty

I think my organization would buy Caregility Cloud again. Considering the kind of services that the...

Nov 2023
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Manager

Loyalty, Relationship

Caregility feels like a young company, even on their technical support side. We will get through an...

Nov 2023
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Manager

Product

It would be big if Caregility Cloud could integrate with our EMR. Telehealth is sort of new to...

Nov 2023
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Director

Loyalty

The product itself works. It does what is intended. One thing that we didn't do a good job of as we...

Sep 2023
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Director

Loyalty

We are starting to see some changes, and there are some things on the radar that will help us if...

Sep 2023
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Director

Relationship, Operations

Early on, we had some issues getting someone on-site because we were somewhat remote. There were...

Sep 2023
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Director

Relationship

Caregility keeps us updated on everything that is going on related to the solution, and we do have...

Sep 2023
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Director

Product

There are some issues with the workflow piece of the product. If we interact with one of the cameras...

Sep 2023
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Director

Operations

I would buy Caregility Cloud again. Initially, if someone had asked us whether we would buy...

Sep 2023
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Director

Operations

We had hiccups with the initial rollout because our previous vendor had had a certain setup and it...

Sep 2023
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Director

Operations

There is some training provided, but there is not a whole lot of ongoing training. The initial...

Sep 2023
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Analyst/Coordinator

Relationship

Most of the time, when I talk to somebody who is pitching me a new innovation or a new service that...

Sep 2023
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Analyst/Coordinator

Value

It is really hard to prove any kind of tangible outcome from Caregility Cloud. The only way we see...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Tele Critical care provides guidance to ICU staff, mainly during code situations.

Sep 2023
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Analyst/Coordinator

Product

Main challenge is equipment failures/network disconnects.

Sep 2023
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Analyst/Coordinator

Operations

There isn't a whole lot of training that goes along with Caregility Cloud. All end users have to...

Sep 2023
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Analyst/Coordinator

Operations

Caregility didn't go to the technical person who would be taking care of the endpoints after the...

Sep 2023
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Analyst/Coordinator

Operations

Our organization wants integration into our own infrastructure. And Caregility did a really good job...

Sep 2023
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Analyst/Coordinator

Relationship

There are a couple of bugs every now and then within the system, but Caregility is really responsive...

Sep 2023
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Analyst/Coordinator

Loyalty

Caregility has a new telesitter program that I think would be very beneficial because we are in a...

Sep 2023
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Analyst/Coordinator

Relationship

I am very likely to recommend Caregility Cloud because of its reliability. There have been some bugs...

Sep 2023
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Analyst/Coordinator

Operations, Product

The user interface deserves a pretty high score. The vendor has even made some enhancements to the...

Sep 2023
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Analyst/Coordinator

Product

Caregility Cloud does not meet all of our needs. We are still trying to expand and do some things,...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Caregility hasn’t delivered any new technology from an industry standpoint. Everything since the...

Sep 2023
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Analyst/Coordinator

Relationship

We have had calls with Caregility's support managers, development directors, and customer service...

Sep 2023
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Analyst/Coordinator

Loyalty

The things that we asked for in terms of interoperability are finally starting to come to light. If...

Sep 2023
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Analyst/Coordinator

Operations, Product

If Caregility left the product alone and didn't do enhancements or bug fixes that fix one thing and...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor is dealing with a revolving door with their group. A few key people have been at the...

Sep 2023
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Analyst/Coordinator

Relationship

Caregility is not proactive in terms of giving us information on issues that other customers are...

Sep 2023
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Analyst/Coordinator

Relationship

We have not heard a single word from Caregility’s executives in some time, and there have been...

Sep 2023
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Analyst/Coordinator

Value

We use the heck out of Caregility's system, so we can’t discount that too much. It is not like we...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

If a fellow customer told us they were looking to do one thing specifically and that thing was one...

Sep 2023
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Analyst/Coordinator

Relationship

Overall, our satisfaction with Caregility is based on their outages, disaster recovery plan,...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Caregility had a major outage. It was initially due to their data center's ISP failing. The vendor's...

Sep 2023
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Analyst/Coordinator

Product

The main benefit is the flexibility for end users to be able to connect from any type of device via...

Sep 2023
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Analyst/Coordinator

Product

The main challege is software upgrade issues as well as Caregility's inability to fix the most basic...

Sep 2023
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Analyst/Coordinator

Loyalty

We are drastically looking at our organization's long-term plan because of the way that telemedicine...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Everybody understands that there is lots of scope creep and development. But even on regulatory...

Sep 2023
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Analyst/Coordinator

Relationship

Caregility does not have what it takes to operate as a software development shop in terms of release...

Sep 2023
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Analyst/Coordinator

Operations

Caregility does not do training. That is not to say they wouldn’t do training if we purchased it....

Sep 2023
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Analyst/Coordinator

Product

Certain modules work great and work as promoted in Caregility Cloud, and other modules haven’t...

Sep 2023
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Analyst/Coordinator

Loyalty

Caregility realized that upgrading the platform all at once was not going to work and that our stuff...

Sep 2023
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Director

Product

Anytime patients need one-to-one communication or we need some additional eyes and ears anywhere...

Sep 2023
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Director

Product

One of the things that I always find challenging is the field of view when using the device and...

Sep 2023
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Director

Product

The vendor delivers new technology, but we are very slow to make changes in certain areas because we...

Sep 2023
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Director

Product

At one of our sites, we have a set of monitors where someone is the eyes and ears of the patients....

Sep 2023
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Director

Operations, Product

The impact of Caregility’s technology has been highly positive. Our clinicians had a system like...

Sep 2023
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Director

Value

The vendor tries to avoid charging for every little thing, but there are some things that they just...

Sep 2023
||
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Director

Operations

A number of things have to be considered when we do an implementation for an inpatient facility. We...

Sep 2023
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Director

Relationship

Caregility has been very committed to being a partner with the hospital. They have been very...

Sep 2023
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Director

Product

We integrated Caregility’s product with the EMR, so we have access to multiple feeds. We thought we...

Sep 2023
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Analyst/Coordinator

Product

Caregility is very willing to integrate their system with other vendors' systems and bring that data...

Aug 2023
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Analyst/Coordinator

Product

The vendor’s hardware is excellent. Their software occasionally has hiccups, but those are often due...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Caregility is very focused on inpatient care instead of ambulatory care. They don't have the range...

Aug 2023
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Analyst/Coordinator

Culture, Relationship

There is a communication issue between us and the vendor. We have a vision of where we are trying to...

Aug 2023
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Analyst/Coordinator

Relationship

When we go to Caregility’s support team, we have to do more than a normal amount of follow-up to get...

Aug 2023
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Analyst/Coordinator

Product

We have used multiple other vendors, and Caregility is better than any of the others we have used.

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

If someone is a newer customer coming in, they should know that Caregility is in an expansion and...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

The main benefit is flexibility and willingness of Caregility to implement solutions and...

Aug 2023
||
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Analyst/Coordinator

Relationship

With the increase in Caregility's customer base, customer service has taken a hit. Time to...

Aug 2023
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Analyst/Coordinator

Relationship

Caregility is a good partner. They are responsive. They are flexible, and they are nimble. When...

Aug 2023
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Analyst/Coordinator

Operations

Generally, the vendor’s implementations are very good; they have a good team. However, a lot of the...

Aug 2023
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Analyst/Coordinator

Relationship

We are growing with Caregility, and Caregility keeps all of their promises. They have a hard time...

Aug 2023
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Analyst/Coordinator

Product, Value

I think the biggest strength of Caregility Cloud is that it has allowed our clinicians to provide...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

Overall, I think Caregility just needs to work on the software side. The hardware is fairly stable,...

Aug 2023
||
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VP/Other Executive

Product, Value

The main benefit of the solution is that it saves time for our clinicians and gives our patients...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Our relationship with Caregility from the beginning has been fairly positive. They are very customer...

Aug 2023
||
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VP/Other Executive

Operations

The vendor's training was really good. Once we decided to move forward with Caregility Cloud, we got...

Aug 2023
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VP/Other Executive

Loyalty

We are going to be able to use the product for so many things. It has so many capabilities. We are...

Aug 2023
||
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VP/Other Executive

Relationship, Product

The vendor's improvements are all focused on how much the cameras can actually do. I would like to...

Aug 2023
||
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VP/Other Executive

Operations

We really don't need any ongoing training from Caregility; we are okay. We did look at one of the...

Aug 2023
||
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VP/Other Executive

Loyalty, Product

When I look at the main Caregility product, it works as promoted. Caregility Cloud’s ease of use is...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

I am concerned about Caregility’s long-term viability given the competitors coming into the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

We are working with Caregility now on their proactivity. We had a good practice in place, but...

Aug 2023
||
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VP/Other Executive

Loyalty, Relationship

The interactions with a specific executive at Caregility are interesting because the executive is...

Aug 2023
||
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VP/Other Executive

Loyalty

Caregility Cloud is part of our long-term plans, but my concern is that competing products are...

Aug 2023
||
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VP/Other Executive

Loyalty

We offer video visits with Caregility Cloud, and I know the visits are being used. We know about the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Caregility does not keep promises, particularly in terms of development timelines. Historically,...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Operations

A while ago, we told Caregility that if they do a release, it needs to be a clean release to not...

Aug 2023
||
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VP/Other Executive

Value

Caregility’s charges are pretty high level, and I don't feel like I am being nickel-and-dimed. When...

Aug 2023
||
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Analyst/Coordinator

Relationship

Sometimes, the vendor overextends themselves. We don't believe that they are being deliberately...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We had some problems with the vendor a while ago where some upgrades had to be recalled, but lately,...

Aug 2023
||
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Analyst/Coordinator

Relationship

The vendor offers a monitoring service for our endpoints, and there is a little gap in the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There will always be glitches and things that break in systems, but overall, Caregility Cloud is a...

Aug 2023
||
(0)
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Manager

Loyalty, Product

Caregility Cloud has been a pretty seamless, easy-to-use application. When we first looked at it,...

Jul 2023
||
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Manager

Product

Even though we like that Caregility Cloud pops out in a separate browser window, some of our...

Jul 2023
||
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Manager

Operations

Better QA would improve Caregility’s implementation process. We have had instances where an upgrade...

Jul 2023
||
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Manager

Value

Caregility is working with us with pricing, but Caregility Cloud is still a rather expensive solution....

Jul 2023
||
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Manager

Relationship

We have asked to add things to the road map, but the vendor doesn't always get at those things. If...

Jul 2023
||
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Manager

Relationship

The vendor is a great partner and a great disruptor in this space. There are a lot of awesome...

Jul 2023
||
(0)
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Manager

Relationship, Operations

Caregility has been a partner for many years and great with relationship with company. They've...

Jul 2023
||
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Manager

Relationship

Support and resources seem to be on a downtrend. Taking long to resolve issues appropriately, and...

Jul 2023
||
(0)
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Director

Loyalty

If someone has an old, outdated phone from 2012, it will be hard to have a video visit via...

Jul 2023
||
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Director

Operations, Product

We are having a few hiccups with the group-visit feature in Caregility Cloud, and we are trying to...

Jul 2023
||
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Director

Relationship

Caregility treats me and my team in a bit of an old-school manner. They like to come on-site and...

Jul 2023
||
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Director

Operations

I don't want to sound like an “!#$%&”, but our implementation was great because our team was great....

Jul 2023
||
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Director

Loyalty

I am hopeful that Caregility is going to help us streamline some of the changes we are making. Those...

Jul 2023
||
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Director

Relationship

I don't have many needs, but Caregility is always anxious to tell me about what I don't know I need....

Jul 2023
||
(0)
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Director

Relationship, Product

Sometimes when a patient goes in, they get put in a waiting room, but the provider never notices...

Jul 2023
||
(0)
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Director

Product

The billing is a little strange and confusing. That is probably my biggest struggle.

Jul 2023
||
(0)
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Director

Culture

Our contract switched after a few months, and Caregility wanted to go back and use the new contract...

Jul 2023
||
(0)
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Director

Loyalty, Relationship, Product

We have had a few discussions about workflows but have seen no focus or support from Caregility to...

Jul 2023
||
(0)
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Manager

Relationship

Caregility is having some growing pains. We have had a couple of switches in our account...

Jun 2023
||
(0)
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Manager

Product

The biggest issue in Caregility Cloud continues to be with the reports in terms of getting to use...

Jun 2023
||
(0)
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Manager

Relationship, Product

Main benefit is Visual contact with patients and providers in remote situations.

Jun 2023
||
(0)
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Manager

Relationship, Product

Probably not the vendor's issue, but we have broadband issues with the population we serve.

Jun 2023
||
(0)
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Manager

Product

Caregility Cloud has been great for clinician efficiency, especially coming from our previous...

Jun 2023
||
(0)
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Manager

Relationship

There have been customer service issues with Caregility’s customer relations team. Some things are...

Jun 2023
||
(0)
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Manager

Value

Caregility nickel-and-dimes us from a services standpoint. We were trying to use the product...

Jun 2023
||
(0)
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Manager

Loyalty, Product

Being open source, Caregility Cloud is very open ended and interoperable with other systems. We can...

Jun 2023
||
(0)
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Manager

Relationship, Operations

Caregility is puttering along. I think they are trying, but they could use more support for their...

Jun 2023
||
(0)
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Manager

Relationship, Product

Caregility has a lot of issues with quality control. They have made promises that they have changed...

May 2023
||
(0)
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Manager

Relationship

The Caregility executive management level needs to be more involved. For example, we implemented an...

May 2023
||
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Manager

Relationship

There isn't a lot of follow-up from Caregility. If something breaks, they say that they will get...

May 2023
||
(0)
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Manager

Relationship, Product, Value

Caregility Cloud allows our physicians and our critical care nurses to provide clinical solutions to...

May 2023
||
(0)
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Director

Relationship, Product

Caregility is always developing new technology.

May 2023
||
(0)
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Director

Relationship

We have far less downtime with the hardware and the software than we had with the previous product...

May 2023
||
(0)
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Director

Product

Caregility Cloud has a dashboard that needs some work. It is difficult to navigate it to pull data....

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Something that is starting to go well and is moving things in the right direction for Caregility is...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

It takes Caregility too long to give us updates. We keep hearing about an update, and it keeps...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Caregility needs to separate their notifications between their products. We keep getting...

May 2023
||
(0)
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Director

Loyalty

Caregility Cloud really served a purpose during the pandemic, and it was a great web solution. It...

May 2023
||
(0)
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Director

Relationship

Caregility’s team was great, but the reliability of the product was not there. The vendor tried, but...

May 2023
||
(0)
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Director

Relationship

Caregility’s support is fantastic. It definitely has improved. The people are always a pleasure to...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I asked for a feature within the first few months of having the product, and it wasn't a central...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I have noticed that Caregility tries to isolate us. When we have a problem, they tell us it is our...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Caregility has focus-group meetings that usually last an hour, and they saturate the entire hour...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Caregility’s culture and infrastructure have lacked a bit during this last year. They feel more like...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Value

Caregility charges for parts, such as batteries, and they have multiple licensing fees. I would...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

When I try to resolve problems with Caregility, that is like pulling teeth. I constantly have to ask...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Caregility fixes simple issues quickly, but they are very delayed when it comes to downtime, and...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Caregility’s internal QA testing is probably the worst that I have seen. They miss some of the...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Operations, Product

Caregility is trying to integrate more features. However, I would like them to prioritize some of...

May 2023
||
(0)
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Analyst/Coordinator

Operations

I wish Caregility would come on-site more for the training. Sometimes they do mass virtual training...

May 2023
||
(0)
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Analyst/Coordinator

Product

Overall, Caregility Cloud is a good product. We are happy with it. We have a lot of end points with...

May 2023
||
(0)
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Manager

Product

Our monitoring includes watching the patients, but there is an interaction in some of our rooms...

Apr 2023
||
(0)
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Manager

Product, Value

The concept of what Caregility was trying to do in the past has had a big impact. It has brought a...

Apr 2023
||
(0)
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Manager

Relationship

Caregility's biggest strength is that when they get involved with a customer that has issues, they...

Apr 2023
||
(0)
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Manager

Relationship

The vendor keeps their promises but not in a timely manner. They are trying to catch up on some...

Apr 2023
||
(0)
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Manager

Relationship

On a normal day, trying to get a Caregility support person above level one is difficult.

Apr 2023
||
(0)
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Manager

Loyalty, Relationship

Caregility has a couple of platforms that are really good and others that need to cook a little...

Apr 2023
||
(0)
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Manager

Product, Product

The system has technical gaps when it comes to multiparty scenarios, such as when we add...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

The impact that a product has on physicians depends on what physician is asked about it. If a...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Caregility has a very robust development team. That team allows for a lot of third-party...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Caregility offers 24-hour service, and they are fairly responsive when it comes to communication....

Apr 2023
||
(0)
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Manager

Product, Product

Just like any hardware vendor, Caregility makes small changes to most product lines as time goes on....

Apr 2023
||
(0)
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Manager

Value, Value

Caregility isn't great when it comes to not charging us for every little thing. Our relationship...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Recent upgrades of Caregility Cloud are causing issues with all kinds of connectivity. The product...

Apr 2023
||
(0)
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Manager

Product

When the program works, it works. The connectivity has been a major pain point. It is a big deal...

Apr 2023
||
(0)
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Manager

Product

I wish the vendor would at least keep me updated and push the next update out as soon as possible....

Apr 2023
||
(0)
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Manager

Relationship

My IT people speak highly of Caregility’s support. When things do happen, the vendor is very...

Apr 2023
||
(0)
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Manager

Loyalty

If the vendor could fix the issues that we have had, things would be a lot better. I want to be...

Apr 2023
||
(0)
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Manager

Relationship, Operations

The vendor took optimization comments and suggestions from us when we went live. They told us they...

Apr 2023
||
(0)
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Nurse

Operations

Caregility offers training more on a request basis than an ongoing basis.

Apr 2023
||
(0)
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Nurse

Operations, Product

We tried some other video solutions, and they didn't integrate well. We had cloud computing issues,...

Apr 2023
||
(0)
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Nurse

Relationship

We haven't had issues where we have not heard back from the customer support team or have not gotten...

Apr 2023
||
(0)
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Nurse

Product

We made virtual visits available to the patients, and that really exploded with COVID-19. Patients...

Apr 2023
||
(0)
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Nurse

Relationship, Operations

We went live with Caregility Cloud at a time when I am sure Caregility was swamped, but they...

Apr 2023
||
(0)
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