Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The only time we have to loop in the Caregility executives is when we have a big issue, and they...
Login or Create an Account to see details.
Loyalty
Caregility Cloud is good. It is not pristine, but it does what we need. We have run into some...
Login or Create an Account to see details.
Operations, Product
The ease of use of Caregility Cloud is sometimes really good for some folks and sometimes really bad...
Login or Create an Account to see details.
Product
Caregility Cloud meets most of our goals. There have been some things that we have had to bend over...
Login or Create an Account to see details.
Relationship
We have gotten to the point where we don't try to use Caregility’s phone and web support because it...
Login or Create an Account to see details.
Value
Caregility used to avoid charging. But recently, Caregility decided they wanted to start charging...
Login or Create an Account to see details.
Relationship, Product
Not a lot has changed recently with Caregility Cloud, so I would love to see some more push on the...
Login or Create an Account to see details.
Product
The one-on-one video visits work very well in Caregility Cloud. They are pretty simple. The carts...
Login or Create an Account to see details.
Relationship
Caregility did a really good job meeting our needs early on, and their team has been easy to work...
Login or Create an Account to see details.
Product
Caregility Cloud is extremely easy with the intuitiveness of the button layouts. We would like to...
Login or Create an Account to see details.
Relationship
Caregility has not kept promises on delivery dates of expected upgrades and enhancements. Caregility...
Login or Create an Account to see details.
Relationship
We have several people we work with at Caregility. I would give them varying degrees of ratings....
Login or Create an Account to see details.
Value
I would tell others looking at Caregility that they need to really pay attention to the...
Login or Create an Account to see details.
Operations
Caregility’s training could improve by having up-to-date documentation available and current,...
Login or Create an Account to see details.
Loyalty
Caregility Cloud's is fabulous. It is changing the way we do healthcare. However, just like iPhones,...
Login or Create an Account to see details.
Product
Caregility Cloud feels like it is already well integrated. Our virtual team goes through our EHR to...
Login or Create an Account to see details.
Relationship, Operations
The thing that surprised me the most about Caregility came when I was talking to another vendor....
Login or Create an Account to see details.
Product
Our team has no real issues with Caregility Cloud. The system is very easy to use. We want more, but...
Login or Create an Account to see details.
Relationship
Caregility's executives are fabulous. They are always available.
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Caregility is really good about giving users different options and showing them what they can do...
Login or Create an Account to see details.
Relationship
Caregility does well with our relationship. They have been excellent. They take feedback well, and...
Login or Create an Account to see details.
Relationship
There are definitely opportunities for Caregility to improve their support models. They seem to...
Login or Create an Account to see details.
Relationship, Product
Caregility delivered a really solid product for us, and it is working pretty well. Caregility is...
Login or Create an Account to see details.
Relationship, Product
Overall, the experience has been really good. I would recommend Caregility Cloud.
Login or Create an Account to see details.
Operations
Caregility Cloud is not super intuitive. There needs to be a decent amount of training to understand...
Login or Create an Account to see details.
Relationship
We have had a lot of timeline issues, so when we are trying to make changes or updates, the timeline...
Login or Create an Account to see details.
Relationship
The representative and regional manager who work with me seem to know their company really well....
Login or Create an Account to see details.
Product
There is a lot of potential for user error when using Caregility, but that has more to do with the...
Login or Create an Account to see details.
Loyalty, Product
Caregility’s wall-mounted cameras are very sturdy. From the perspective of wall mounts, we will...
Login or Create an Account to see details.
Loyalty
I think the vendor's carts are great for the first few years. However, we have one cart that is not...
Login or Create an Account to see details.
Operations
I felt like training was more of a pull. The caveat is that it was during the pandemic, and I am...
Login or Create an Account to see details.
Product
As we have gone to additional use cases or transitioned from one telehealth software product to...
Login or Create an Account to see details.
Product
In terms of ease of use for end users, there are more clicks with Caregility Cloud than I would...
Login or Create an Account to see details.
Relationship
We are having a lot of customer support issues with Caregility. We have engaged their teams, and we...
Login or Create an Account to see details.
Relationship
Caregility has been a good partner in terms of giving us things here and there as we have needed...
Login or Create an Account to see details.
Product, Value
Caregility Cloud is a hardware and software that drives the outcome. I think it is just a tool to...
Login or Create an Account to see details.
Relationship
I think timeliness is the Caregility support team's issue. Also, we paid for an extended warranty on...
Login or Create an Account to see details.
Operations
For implementation and training, the vendor worked with us and our technical teams to get things...
Login or Create an Account to see details.
Relationship, Product
Caregility does proactive system monitoring for us. As a matter of fact, we are trying to expand...
Login or Create an Account to see details.
Product
Personally, I think Caregility Cloud is simple and intuitive, but our physicians have had some...
Login or Create an Account to see details.
Relationship, Operations
We have had a very good experience with Caregility in terms of consistency and not having issues...
Login or Create an Account to see details.
Relationship
We haven't had any issues with the vendor's support team. They are proactively monitoring in case...
Login or Create an Account to see details.
Relationship, Value
Caregility is willing to work and try to do what they can to make the product cost effective for us....
Login or Create an Account to see details.
Operations, Value
Caregility talks about training our staff for installation, or they would do the installation, but...
Login or Create an Account to see details.
Operations, Product
The strengths of Caregility Cloud are the ease of use and flexibility. Caregility Cloud requires...
Login or Create an Account to see details.
Relationship, Product
I would like Caregility to get more involved in the artificial intelligence space. I would also like...
Login or Create an Account to see details.
Loyalty, Product
Caregility has virtual monitoring, so there is a way for a remote clinician, nurse, or even patient...
Login or Create an Account to see details.
Value
We use Caregility Cloud to monitor patients that are easily redirectable, so we have had a pretty...
Login or Create an Account to see details.
Relationship, Product
From a quality standpoint, Caregility Cloud is pretty good, and the support team is good. We have...
Login or Create an Account to see details.
Product
When the system works, the ease of use is great. The problem is the product doesn't work like it...
Login or Create an Account to see details.
Relationship
When they know that a problem is their issue, Caregility is really supportive and responsive. They...
Login or Create an Account to see details.
Relationship
Other than us reaching out to Caregility for support, the vendor has not reached out to us in terms...
Login or Create an Account to see details.
Culture, Relationship
Caregility implemented the system, and we haven't heard from them since. They haven't been involved....
Login or Create an Account to see details.
Relationship, Operations
I didn't have a choice in getting Caregility Cloud because it was already integrated into the...
Login or Create an Account to see details.
Relationship, Product
The Caregility product has been pretty flawless. Caregility Cloud actually has beautiful endpoints....
Login or Create an Account to see details.
Loyalty, Product
Caregility has added to Caregility Cloud, and they went through several updates that I think highly...
Login or Create an Account to see details.
Relationship, Value
We have always had a very strong and positive relationship with Caregility. Their support and their...
Login or Create an Account to see details.
Operations
Caregility Cloud is easy to use as far as setup and equipment go. During the meetings I used to sit...
Login or Create an Account to see details.
Product, Value
Telehealth helps with patient throughput and getting patients to see the doctor in a timely manner...
Login or Create an Account to see details.
Loyalty, Value
The reason our organization is reducing or not expanding virtual-care use cases could be the cost,...
Login or Create an Account to see details.
Relationship
Caregility is better than 99% of the other vendors I work with. Recently, we had an issue with some...
Login or Create an Account to see details.
Value
When we have projects, Caregility’s billing is very inclusive, and if I do part of the build, they...
Login or Create an Account to see details.
Operations
Caregility is excellent with their product. They are always improving it. Their documentation is...
Login or Create an Account to see details.
Relationship
Caregility’s service desk and engineers are far better than most people I work with. I cannot say...
Login or Create an Account to see details.
Product
I like that Caregility Cloud has different varieties of endpoints. Customers can buy an inexpensive...
Login or Create an Account to see details.
Relationship
If an issue comes out that affects everybody, Caregility sends something out. But for little issues,...
Login or Create an Account to see details.
Operations
Caregility’s implementations are fantastic, bar none. There is no other vendor I work with an...
Login or Create an Account to see details.
Product
Caregility Cloud just had an upgrade that provided new and better analytics as well as visibility...
Login or Create an Account to see details.
Relationship
When I engage with Caregility’s executive team, I have a positive experience. They do a nice job of...
Login or Create an Account to see details.
Relationship
If one specific individual at Caregility ever leaves, the whole company is going to fall apart. We...
Login or Create an Account to see details.
Relationship
We had an issue, and we kept calling the vendor. They kept saying they didn’t see an issue, and when...
Login or Create an Account to see details.
Relationship
We have regular meetings with Caregility’s people, and they frequently ask why we don't use them...
Login or Create an Account to see details.
Relationship, Product, Value
Thanks to Caregility Cloud, we are reducing sitter usage. However, we are frustrated with the...
Login or Create an Account to see details.
Value
Caregility Cloud is very expensive for what we get. I certainly wouldn't recommend that anyone...
Login or Create an Account to see details.
Loyalty, Relationship
I think our satisfaction with Caregility will go down because although we are continuing to expand,...
Login or Create an Account to see details.
Value
The solutions Caregility offers along with their hardware are far too expensive. We can't pay a huge...
Login or Create an Account to see details.
Operations
The vendor’s initial training was fantastic. The ongoing training has been so-so.
Login or Create an Account to see details.
Relationship, Product
If we hit an alert in the system, the system is supposed to send an SMS message. That feature...
Login or Create an Account to see details.
Product
The fact that we have to flag a reason every time we listen in, talk, or alert someone is not...
Login or Create an Account to see details.
Culture
There are multiple promises in Caregility’s contract that the vendor has not lived up to. The vendor...
Login or Create an Account to see details.
Operations
The initial training with Caregility was quite good, but since then, the training has been abysmal....
Login or Create an Account to see details.
Value
Caregility’s cost is moderate, and that is probably their best feature. They are not the most...
Login or Create an Account to see details.
Relationship
Caregility’s greatest weakness is their support structure. If the support structure were fixed, then...
Login or Create an Account to see details.
Relationship
Typically, when we need something done, we know the higher-ups at Caregility to get ahold of, but...
Login or Create an Account to see details.
Product
Caregility Cloud does not have a lot of downtime, and that is good. When there is downtime, things...
Login or Create an Account to see details.
Product
Caregility overpromises and underperforms. We have a lot of requests, and they just sit there. We...
Login or Create an Account to see details.
Value
Caregility does charge us for everything they can. We can buy their products with or without...
Login or Create an Account to see details.
Product
Caregility Cloud is pretty good but not fantastic. The vendor releases stuff that we may be looking...
Login or Create an Account to see details.
Operations, Product
There haven’t been a lot of advancements in technology on the software side of things. We install...
Login or Create an Account to see details.
Relationship
Caregility is very reactive. They say they do proactive monitoring, but they monitor things that are...
Login or Create an Account to see details.
Operations
A while ago, we were supposed to upgrade to a new version of the product, and then when it came time...
Login or Create an Account to see details.
Relationship
With a recent update, Caregility took away a specific functionality that we use a lot. We can’t...
Login or Create an Account to see details.
Relationship, Product
At the height of COVID-19, Caregility was like sliced bread. Now it is like they are trying to keep...
Login or Create an Account to see details.
Value
Based on the availability of all the existing vendors and products, Caregility has the best products...
Login or Create an Account to see details.
Relationship, Product
I would not say Caregility keeps all of their promises because they are growing and trying to gain...
Login or Create an Account to see details.
Relationship, Value
We have pretty good partnerships with Caregility when we request loaners. The relationship depends...
Login or Create an Account to see details.
Relationship, Product
The biggest strength of Caregility Cloud is the stability and the proactive monitoring. We can't...
Login or Create an Account to see details.
Relationship
The turnaround on some of Caregility’s features and functionality requests could be a little faster...
Login or Create an Account to see details.
Product
Caregility might be losing to some of the competitors from an AI standpoint, especially with the...
Login or Create an Account to see details.
Operations
I have not had many issues with the implementation services, but there is room for improvement. I...
Login or Create an Account to see details.
Loyalty, Value
Caregility has been pretty good over the last year. However, their proposal for future scalability...
Login or Create an Account to see details.
Product
Some of the challenges that we talk about with the vendor right now are that the system can't watch...
Login or Create an Account to see details.
Loyalty
On the system's ammo carts, Caregility Cloud is going through endpoints. The legacy carts are going...
Login or Create an Account to see details.
Relationship
One of our challenges with Caregility is that they have tall aspirations. That is great, but the...
Login or Create an Account to see details.
Relationship
Caregility is probably a notch above when it comes to proactive service. They give us some emails...
Login or Create an Account to see details.
Value
We have saved a lot of money on one-to-one sitting costs by using Caregility for telesitting. The...
Login or Create an Account to see details.
Product
We have felt the same way about Caregility for a long time. Caregility Cloud is a reliable tool, and...
Login or Create an Account to see details.
Product
The system's ease of use has been fantastic. Providers who have zero technical expertise can go into...
Login or Create an Account to see details.
Loyalty, Product
Caregility Cloud's equipment is great when it works, and it has gotten a lot better. However, we...
Login or Create an Account to see details.
Product, Value
When it comes to services and products, we have to push Caregility to get some of the outcomes that...
Login or Create an Account to see details.
Relationship
Caregility doesn't keep all of their promises. They try, but more often than not, we get bland...
Login or Create an Account to see details.
Relationship, Value
For almost any call that has any kind of critical need, Caregility is good about bringing in the...
Login or Create an Account to see details.
Relationship
When we communicate with Caregility and update tickets, there is definitely a severe delay before...
Login or Create an Account to see details.
Relationship
When I have had to escalate things, Caregility has been pretty prompt about getting back to me and...
Login or Create an Account to see details.
Loyalty
I think my organization would buy Caregility Cloud again. Considering the kind of services that the...
Login or Create an Account to see details.
Loyalty, Relationship
Caregility feels like a young company, even on their technical support side. We will get through an...
Login or Create an Account to see details.
Product
It would be big if Caregility Cloud could integrate with our EMR. Telehealth is sort of new to...
Login or Create an Account to see details.
​
Featured Reports
Preferences