Caregility Cloud ™
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

I don’t want to say that Caregility is not fulfilling their promises. They just keep promising...

Mar 2022
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Manager

Caregility is in transition with a lot of new technology, and they have run into some problems,...

Mar 2022
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Manager

I have frequent standing meetings with some of Caregility’s executives about what is going on with...

Mar 2022
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Manager

Caregility is coming up with some new things. If they get those things in place, we will be able to...

Mar 2022
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Manager

We are running into situations where the Caregility cameras pause or go offline, which means we...

Mar 2022
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Manager

Caregility has some new support people on board. Some of them are really good, and some are still...

Mar 2022
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Manager

Overall, our experience with Caregility has been pretty good compared to some of our other vendors....

Mar 2022
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Manager

In our remote ICU team, the core nurse has a number of patients they are watching remotely through...

Mar 2022
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CMIO

We have been very happy with Caregility. They have done a good job of helping us get the system set...

Mar 2022
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CMIO

The one thing Caregility did not give us that they said they would was real-time reporting on what...

Mar 2022
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CMIO

Caregility has a strong technology product and understands the healthcare space that still needs to...

Mar 2022
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Director

I have a really good working relationship with the account representative at Caregility. We can...

Jan 2022
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Director

We have a good relationship with our Caregility account representative. They are very flexible....

Jan 2022
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Director

We used Caregility's system in a new facility, and it was not an out-of-the-box system. We...

Jan 2022
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Director

Caregility keeps their promises. We have discovered a few bugs or issues with support along the way,...

Jan 2022
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Director

Caregility is very flexible, and they value our relationship. We have a long-term commitment with...

Jan 2022
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Director

Based on our initial evaluation of Caregility, their product is supposed to be a lot more reliable...

Jan 2022
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Director

One of the major reasons we went with Caregility is that they had proactive monitoring pieces in...

Jan 2022
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Director

We haven’t had as many failures with Caregility's system as we did with our previous product....

Jan 2022
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Director

We have had some ups and downs with the audio settings in Caregility's system. The issues seem to...

Jan 2022
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Director

We had a bit of a speed bump with Caregility's support and proactive monitoring. But we have worked...

Jan 2022
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Director

Caregility is very organized. They assign a project manager to every implementation, and they...

Jan 2022
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Director

Caregility has done everything we have asked them to do. If we need something different, they are...

Jan 2022
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Director

There is an issue where if someone presses a certain button, the system puts the other person on...

Jan 2022
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Director

We have everything we need and more from Caregility. The system was intended for our monitoring...

Jan 2022
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Director

Caregility is getting a lot better, but we had some inconsistencies with support. As soon as we...

Jan 2022
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Director

Initially, we struggled a bit to get Caregility where we needed them to be. Their leadership was...

Jan 2022
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Director

When I first contacted Caregility to do a product demo for our executive leadership, Caregility...

Jan 2022
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Director

Getting our money’s worth is always the tricky part. Caregility’s product is very good. I am always...

Jan 2022
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Analyst/Coordinator

The only recommendation is better communication when there are issues with the platform. Caregility...

Nov 2021
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Analyst/Coordinator

We suggested several changes and enhancements to the platform, and the vendor was very receptive to...

Nov 2021
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Analyst/Coordinator

There are some things that we would like to see in the system that aren't quite there yet, but the...

Nov 2021
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Analyst/Coordinator

The vendor has had issues with their technology platform. As a result, there have been software...

Nov 2021
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Analyst/Coordinator

We have communication issues with the vendor. There is a lack of urgency on issues and a lack of...

Nov 2021
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Analyst/Coordinator

We have reduced the mortality rate in the ICU setting. Caregility's technology helps our providers...

Nov 2021
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Analyst/Coordinator

Our long-term plan is to keep Caregility's system. We have had some challenges with the vendor, but...

Nov 2021
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Analyst/Coordinator

I would probably look elsewhere instead of buying this solution again. We have had too many issues...

Nov 2021
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Analyst/Coordinator

Caregility keeps most promises. They might not always be realistic about how long something will...

Nov 2021
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Analyst/Coordinator

Caregility's system integrates with our portal and some alerts via APIs. Caregility has all the...

Nov 2021
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Analyst/Coordinator

The executive team has been involved, and I am not sure that is a good thing. The executives have...

Nov 2021
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Analyst/Coordinator

I am not opposed to the price. When I compare telehealth solutions, Caregility's system is on the...

Nov 2021
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Director

One outcome is the ability to connect individuals who may not have been able to connect with us...

Nov 2021
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Director

We are in a rural area, so reception isn't great or consistent. Caregility has made some...

Nov 2021
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Director

With the utilization of Caregility's system, we don't have a high uptake or high adoption. Many of...

Nov 2021
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Director

Overall, the ease of use is in the middle of the road, and our satisfaction is also in the middle of...

Nov 2021
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Director

I find the Caregility system to be easy to implement and deal with. There might have been an issue...

Nov 2021
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Director

Caregility kept promises with the immediate needs that were part of the product. However, we have...

Nov 2021
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Director

We aren't leveraging some of the product's functionality, but that is our choice. For the most part,...

Nov 2021
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Director

The vendor is implementing a new portal, and we are just starting the implementation process. I...

Nov 2021
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Director

The vendor notifies us of anything upcoming and alerts us immediately if they are experiencing...

Nov 2021
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Director

There are really good things about the product, but there would be some definite downfalls of moving...

Nov 2021
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Director

We picked Caregility's system because its integration with our EMR was easy. We also went with...

Nov 2021
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Analyst/Coordinator

We are charged per license for each individual unit's users. We aren't nickel-and-dimed for every...

Nov 2021
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Analyst/Coordinator

The vendor doesn't really do a lot of training. I am sure that they would offer it if we purchased...

Nov 2021
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Analyst/Coordinator

There are times when there are random functionality outages and we don't know what is going on. The...

Nov 2021
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Analyst/Coordinator

We are heavily invested in the system. It isn't going anywhere for a while. We used to use another...

Nov 2021
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Analyst/Coordinator

The vendor keeps their promises to an extent. There are some things in development that were...

Nov 2021
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Manager

Caregility has an opportunity to continue to grow in terms of communication. There have been large...

Nov 2021
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Manager

I would rate the quality of our administrative staff's experience with the equipment low, but I...

Nov 2021
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Manager

One outcome of the product has been the institution of a virtual ICU. We have brought experienced...

Nov 2021
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Manager

Our overall experience with Caregility has been positive. The system has a lot of benefits, but if I...

Nov 2021
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Manager

Caregility does their best to keep promises. If they tell us they will do something, they try their...

Nov 2021
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Manager

Caregility’s portal is easy to work through. We don't have any issues at all. The system integrates...

Nov 2021
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Manager

Caregility knows where our future lies and where we want to go, but we haven't made advancements in...

Nov 2021
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Manager

Anytime we have had a serious issue, Caregility's executives have gotten involved.

Nov 2021
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Director

Caregility has been a great vendor. We are so fortunate to have the relationship that we have with...

Nov 2021
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Director

My only caution with Caregility is that they are growing and diversifying their product line so...

Nov 2021
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Manager

We have had some latency and camera issues with the product, but overall, I would say we have had a...

Nov 2021
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CMIO

Caregility is invisible. I guarantee that no patient or end user knows the name Caregility. The...

Nov 2021
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CMIO

I suspect that we are paying for a full service, including scheduling, documentation, and billing,...

Nov 2021
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Director

The solution's eMobile carts function without significant technical issues. Those carts allow...

Nov 2021
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Director

Caregility's wall mounts have had some issues with displaying images. We have had to have some...

Nov 2021
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Analyst/Coordinator

The Caregility equipment is reliable, and it works 99.9% of the time. The vendor is great in terms...

Nov 2021
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Analyst/Coordinator

Patients benefit from using the text link where the provider sends the patient a link through their...

Nov 2021
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Analyst/Coordinator

In some ways, Caregility bites off more than they can chew. They sometimes overpromise enhancements...

Nov 2021
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Analyst/Coordinator

The Caregility team members that are assigned to our organization are very supportive and responsive...

Nov 2021
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Analyst/Coordinator

Caregility probably keeps 75% of their promises. I wouldn't say the rest of the promises aren't...

Nov 2021
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Analyst/Coordinator

We have seen improvements in our scores for patient outcomes, and Caregility is the backbone of that...

Nov 2021
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Analyst/Coordinator

There is a version release coming that has significant enhancements to Caregility's platform....

Oct 2021
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Analyst/Coordinator

Knowing what is out there on the market, we would give strong consideration to Caregility's software...

Oct 2021
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Analyst/Coordinator

Customer service is Caregility’s strength. Their executives are always involved. They want to make...

Oct 2021
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Analyst/Coordinator

What attracted us to Caregility's platform was at the time, we were using a deep link integration...

Oct 2021
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Analyst/Coordinator

One plus in working with Caregility is they are a relatively small organization, so we get a...

Oct 2021
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Analyst/Coordinator

Some of the real advantages of the Caregility platform and features that are very important to us...

Oct 2021
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Analyst/Coordinator

The biggest challenge with Caregility's platform has been the WebRTC nature of the platform because...

Oct 2021
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Analyst/Coordinator

We have been able to give our providers fast access to their patients. We have gotten nothing but...

Oct 2021
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Analyst/Coordinator

With the system, providers are more accessible, so there is now less wait time. The system has made...

Oct 2021
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Analyst/Coordinator

We are providing healthcare opportunities to patients that may not have had an easy time getting...

Oct 2021
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Analyst/Coordinator

One thing that makes Caregility a great partner for us is their willingness to bend and mold into...

Oct 2021
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Analyst/Coordinator

Caregility is absolutely part of our long-term plans. They pay attention to detail, and they are...

Oct 2021
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Manager

Some of the outcomes that we have received from the product have been improved nurse and patient...

Oct 2021
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Manager

The vendor moved quickly and had some quality issues with the product's assembly. They have been...

Oct 2021
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Manager

The vendor is good with training because we only have their hardware. The vendor's people make...

Oct 2021
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Manager

I expect the vendor to deliver. We have had some issues, but the vendor has been responsive. Most of...

Oct 2021
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Manager

Caregility is an all-inclusive telehealth brand. We only have experience with their hardware...

Oct 2021
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Manager

I highly recommend the Caregility Platform to anyone, based on Caregility’s follow-through and...

Oct 2021
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Manager

Everything is working well, as promised. But one pain point would be that Caregility needs to follow...

Oct 2021
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Manager

Caregility has a module in their cloud platform called iObserver, and that allows technicians to...

Oct 2021
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Manager

The product is very easy to use. It is very self-explanatory when we are in the application...

Oct 2021
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Manager

Caregility has allowed us to have a single platform for all of our telehealth modalities. If there...

Oct 2021
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Manager

The system definitely allows for a second set of eyes. It augments the skills of the providers. We...

Oct 2021
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Manager

We generally don’t stay on the very latest version because if we lived by the sword, we would die by...

Oct 2021
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Manager

We don’t get charged for every little thing. We have a maintenance contract, and everything operates...

Oct 2021
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Manager

Usually, if we need support, we have a Teams call or in-person support. We had a couple of incidents...

Oct 2021
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Manager

Caregility Platform has given us a lot more flexibility compared to what we had with our previous...

Oct 2021
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Manager

With our overall admin portal, the existing version was built a while back and needs some tweaking....

Oct 2021
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Manager

There is definitely some room for improvement with some of the installations in terms of the...

Oct 2021
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Manager

Functionality, accessibility, costs, and reliability were all factors of why we chose Caregility...

Oct 2021
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Manager

From an accessibility standpoint, we needed linking to allow our providers to be remote and less...

Oct 2021
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Manager

The vendor keeps all promises and humors my crazy requests.

Oct 2021
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Director

We are enthusiastic about Caregility. They provided a quick install, including contract negotiation...

Oct 2021
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Director

There is some bandwidth throttling that Cargility is releasing, and we have been waiting a while for...

Oct 2021
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Director

With Caregility, we have been able to go from accommodating a small percentage of our entire health...

Oct 2021
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Director

Caregility has delayed an upgrade for a bit. They are still having some bugs, so we are just waiting...

Oct 2021
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Director

Caregility grew so fast, so they are trying to now put processes and procedures in place for phone...

Oct 2021
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Director

We have asked the vendor for the ability to do a preflight check on the end-user side to make sure...

Oct 2021
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Director

Caregility's pricing is not that bad. During the COVID-19 pandemic, the system has kept people...

Oct 2021
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Director

As our EMR vendor continues developing their video-enabled platform, we will probably move away from...

Oct 2021
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Director

I would like to see some improvements to Caregility's system. I want a better virtual waiting room....

Oct 2021
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Director

The vendor has elicited feedback from us. They have to balance all of their customers' needs. They...

Oct 2021
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Director

The vendor still has opportunities on their analytics platform. They are continually making...

Oct 2021
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Director

The vendor has a dashboard portal that shows our enterprise setup for cameras and carts across the...

Oct 2021
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Director

Caregility seems to be a flat organization. We have had good experiences with all levels of their...

Oct 2021
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Director

The system's user interface and ease of use are very good. That is super important for telehealth...

Oct 2021
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Director

Our experience with the solution has been very good. We are satisfied with our interactions with the...

Oct 2021
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Director

The vendor's implementation services are solid and comprehensive. Caregility has thought them out...

Oct 2021
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Director

The system is sometimes a little bit confusing for the patients. The vendor could do a better job of...

Sep 2021
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Director

Physicians' number one complaint is that there is no education material for the patients. There have...

Sep 2021
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Director

Caregility is very good at communicating during implementations. They have very constant communication....

Sep 2021
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Director

Initially, we had the option of sending out a text or an email link. Caregility added that option on...

Sep 2021
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Director

We are sort of waiting to see what happens with our EMR vendor and their video database to decide...

Sep 2021
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Director

Currently, Caregility's platform is our enterprise solution for video visits. The system is doing a...

Sep 2021
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Director

The challenge with Caregility's system is that it is not scalable for us. We would like to have an...

Sep 2021
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Director

The vendor hasn't done any work with anything that could augment a video visit with a provider. That...

Sep 2021
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Chief Innovation Officer

We needed to do patient visitations with their loved ones during the COVID-19 pandemic. So we got a...

Sep 2021
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Chief Innovation Officer

Caregility's solution served its purpose. Caregility is a small company. Their support was just okay....

Sep 2021
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Chief Innovation Officer

Caregility's solution doesn't have the functionality for multiple calls. An individual can't call...

Sep 2021
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Manager

With Caregility, we have proactive monitoring on our devices, and that is a big win for us. We are...

Sep 2021
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Manager

Caregility has worked well, but they are going through some growing pains. They are still building...

Sep 2021
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Manager

Caregility would be a better value if they could adjust the cost of their devices and licenses. They...

Sep 2021
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Manager

Caregility is a very good partner. They are closely integrated with us, so if we have any questions,...

Sep 2021
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Manager

Caregility is working on connectivity. We have had patients that have had issues with allowing...

Sep 2021
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Manager

Caregility is working on some things. They have made improvements to the system. We would like them...

Aug 2021
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Manager

When Caregility's cameras disconnect from the network, the system creates a log file. It would be...

Aug 2021
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Manager

We forecast that we will have this solution for the long term because it is integrated into another...

Aug 2021
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Manager

I would like to see the solution's functionality on the front end be improved. We can pay for better...

Aug 2021
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Manager

The solution integrates with our remote patient monitoring application. There is a link in that...

Aug 2021
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Manager

We are having some troubleshooting issues with the system. The vendor is redesigning their portal...

Aug 2021
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Manager

The product doesn't eliminate any visits. It allows providers to have better communication with...

Jul 2021
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Manager

Everything that I have heard about the products from our patients has been positive. I haven't had...

Jul 2021
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Manager

Since we started with the solution, hospital-to-hospital consultations have been easy. This system...

Jul 2021
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Manager

Caregility keeps their promises, but sometimes that takes a little longer than I would like it to....

Jul 2021
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Manager

We want to have more functionality with the vendor's reporting. We need more data, and the data that...

Jul 2021
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Analyst/Coordinator

Whenever there is a problem with Caregility, the executives are really proactive. They call me on...

Jul 2021
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Director

Costs are never lowered. They are just not. We have to pay support fees and maintenance, and there...

Jul 2021
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Director

During the pandemic, many patients we took care of were COVID-19 patients, so we had extra tasks to...

Jul 2021
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Director

The subscription model that Caregility has for concurrent users in the system could be improved. It...

Jul 2021
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Director

Caregility used a train-the-trainer model and was only willing to do a limited number of sessions....

Jul 2021
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Director

During the pandemic, in a short period of time, Caregility developed a cart that was new and more...

Jul 2021
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Director

Caregility has an online tool dashboard. We can go in and look at all of our systems, how they are...

Jul 2021
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Director

Even during normal times, the Caregility program helps reduce mortality rates. It helps reduce the...

Jul 2021
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Manager

Caregility's support has improved. They are still slow to respond sometimes though, and there are...

Jul 2021
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Manager

We have talked to some of Caregility's leadership people, but their hands are tied. They say that...

Jul 2021
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Manager

We will be more satisfied with Caregility when they deliver on what they say that they are going to...

Jul 2021
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Manager

We have tablets in our patients' rooms, and Caregility has an option for us to put a button in those...

Jul 2021
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Analyst/Coordinator

Taking into account what we have now from Caregility, I can see us easily doubling it over the next...

Jul 2021
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Analyst/Coordinator

For the most part, the young physicians love Caregility's technology and would say that it is good....

Jul 2021
||
(0)
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Analyst/Coordinator

Caregility really tries to keep promises. I am always on them about things, and they do listen to...

Jul 2021
||
(0)
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Analyst/Coordinator

I would like to see Caregility's pricing model be simpler, but every vendor that I deal with does it...

Jul 2021
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Analyst/Coordinator

Some of the vendor's equipment, such as their tables, are an older model, and I would like them to...

Jul 2021
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Manager

If a user needs someone else to come into a call on the solution, then they can click a button and...

Jul 2021
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Director

Caregility is very transparent with their pricing. I haven't really experienced any conflicts. The...

Jun 2021
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Director

I regret that I don't have an opportunity to explore all of the software's abilities because...

Jun 2021
||
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Director

Caregility's program is very good. It is well developed to support specialty telehealth programs...

Jun 2021
||
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Director

In terms of our relationship with Caregility, they have been great to work with. We haven't really...

Jun 2021
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Director

We are always looking for solutions that are reliable and cost effective. Until we come across a...

Jun 2021
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