Caregility Cloud Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations, Product
We took on a new product that hadn't been placed in the field yet, so there were some learning...
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Operations
Whenever we have any concerns, Caregility will send someone for on-site training, or they will set...
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Product
There are not many bugs or issues with Caregility Cloud, and the software applications are very easy...
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Relationship
Caregility has good quality assurance and communicates well, and they are very reactive to our calls...
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Loyalty, Product
The only thing that is missing from Caregility Cloud is the AI component. The vendor has said that...
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Loyalty, Product
I have been really happy with Caregility Cloud in the few years that I have managed it, so I would...
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Relationship
Caregility's customer service is on point. They have done a great job with all supportive things. We...
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Operations
We had training. Caregility taught us how to use Caregility Cloud. However, there is just not much...
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Value
Caregility Cloud is absolutely driving tangible outcomes if we look at our cost avoidance, our...
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Loyalty, Product
Caregility Cloud's current functionality meeting all of our needs today rates between the middle and...
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Relationship, Product
We have never had problems with Caregility Cloud. The solution is easy, and it is embedded in...
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Loyalty
I would like to see Caregility step their game up, and I think they are going to have to.
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Loyalty, Operations
Our implementations with Caregility have been rough. Whatever upgrade we did a few months ago...
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Loyalty, Value
Caregility is always promising their new technology to us. They are going to want to charge for...
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Operations
From what I have heard, the Caregility trainer who came out was not flexible in terms of how our...
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Relationship, Operations
Caregility was very involved and engaged in the training that we received. The vendor's service is...
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Relationship, Product
A lot of the platforms we have been looking at have AI integration. Caregility has said that they...
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Product
I would love to have a more robust reporting system from Caregility. The vendor recently made some...
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Product
On the patient care side of things, the system's camera quality is great. However, the cameras are...
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Loyalty
Caregility's technology is fine, but their cameras are not. The camera quality is fine, but for some...
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Loyalty
We have a plan to expand. Caregility just isn't the vendor we are going with. Caregility's offerings...
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Loyalty, Operations
The Caregility representative I deal with is great. No one is perfect, but Caregility does a nice...
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Loyalty
Caregility Cloud is part of our long-term plans. We have a lot of investment in it. I would...
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Culture, Relationship, Operations, Value
When we bought the platform, it was the best at the time. However, enhancements were made, and it...
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Value
I would tell others who were looking at Caregility Cloud to decide whether they are going to go with...
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Relationship, Operations
Caregility Cloud's ease of use is amazing. We just went through a pilot with another solution, so we...
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Loyalty
With Caregility, when we are in the planning phase, they will come on-site and do an assessment of...
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Value
We were trying to justify virtual nursing, but now, Caregility Cloud is a bigger platform than just...
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Loyalty, Value
We can measure outcomes with Caregility Cloud. Our nurses get so much time back when we use the...
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Product
Caregility Cloud is already completely integrated into our EHR. We also identified a shortcoming,...
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Relationship
With Caregility, when we have an issue that isn't taken care of at level one, Caregility always has...
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Operations
Caregility's training is amazing. During a project, they will send people on-site or provide virtual...
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Loyalty, Relationship
Caregility's communication stands out. They will tell us when they are going to do an upgrade or put...
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Loyalty
I am fairly confident that we are not going with another vendor, but we did look at another solution...
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Relationship
We open tickets with Caregility, and a lot of the communication is done through email. It is hard to...
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Product
On upgrades and new releases, it is very confusing to see what is actually relevant to our...
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Relationship, Operations
Early on in our implementation, we had the Caregility executives on calls frequently, and they...
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Relationship
When we submit a customer enhancement, we often hear that it is coming. We heard that several years...
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Loyalty, Operations, Value
I would definitely implement Caregility Cloud again, but I would implement it properly. We were...
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Loyalty
We are fully up-to-date with Caregility Cloud. When the vendor has a release that is ready to go, it...
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Relationship
I rarely work with Caregility's executives, but when I have, they have been very helpful. I think...
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Value
From what I have seen, Caregility doesn't seem to nickel-and-dime on every little thing. Caregility...
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Loyalty, Product
We mostly have our use cases met through other applications and software. That is why we aren't...
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Relationship
So far, Caregility has been good at resolving concerns as promised. However, it is hard for us to...
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Relationship
Caregility will deliver some features that we haven't asked for when we would rather have them work...
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Operations
With Caregility's training, there are times when the vendor could pare down and get right to the...
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Relationship
Caregility's on-call support is pretty good. We enjoy working with the vendor's people on the...
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Product
Caregility Cloud works okay. There are times when we don't know why cameras fall off the network and...
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Relationship
We asked Caregility Cloud for enhancements, and we waited for a few years to get what we requested....
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Product
While uglier, Caregility's initial 1.0 design for the system's UI was better and simpler. It gave...
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Product
Our outpatient providers who deal directly with patients use Caregility Cloud quite frequently. The...
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Relationship
We were really disillusioned with Caregility. They came in a while ago and made all these promises...
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Value
Caregility does nickel-and-dime us a bit, but the pricing is not bad on the product. If we are doing...
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Relationship
I wouldn't buy Caregility Cloud again because their support is awful. Their product is not bad. We...
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Relationship
I like everything that Caregility has, but I just wish we could get it all. The vendor has a robot,...
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Loyalty, Relationship
Caregility is doing everything. They connect sensors and AI tools with vendors' systems, so when we...
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Relationship
What stands out about Caregility’s training is their availability. Even when a person is promoted,...
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Relationship
If we communicate our challenge, Caregility goes back to their executive board and tries to see how...
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Product
I’m not fully satisfied with the product working as promoted. Sometimes, I think the issue is our...
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Relationship, Product
Based on personal experience with many different vendors in the past and my experience in terms of...
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Operations, Value
For the most part, Caregility has been a good partner for us, and they don't nickel-and-dime for...
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Culture, Value
I recently received a message from Caregility that they are changing their licensing and concurrent...
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Loyalty, Relationship
For the most part, Caregility keeps their promises. There has been some development work that we...
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Loyalty, Operations
Caregility will say that they are working on something, but the deployment rate will take a really...
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Loyalty, Relationship, Product
Caregility’s products are great, and the software works great. But there are other vendors out there...
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Relationship
We don't ever have to reach out to Caregility. They always come to us, check up on us, and make sure...
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Loyalty, Product
Ideally, when we want to put a product in a room, we don't want a ton of stuff. We want one machine...
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Value
It is difficult to figure out what the hard numbers and ROI are for something like Caregility Cloud,...
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Relationship
Caregility does a really good job of understanding our needs and working with us to meet those...
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Loyalty, Product
Caregility Cloud's interface is really user-friendly, and the product is really strong and is going...
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Loyalty, Relationship
I have worked with a lot of vendors in my career, and one of the biggest reasons we work with...
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Loyalty, Product
In its current state, I would probably not buy the solution again, just because technology has...
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Product
I would like Caregility Cloud to have a true virtual exam kit. That would basically be an all-in-one...
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Product
I would like Caregility to have different types of wearable devices for ICU monitoring that capture...
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Product
I wish Caregility had more on the infotainment side of things. For example, it would be nice to have...
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Relationship, Product
Caregility over-promised and under-delivered with the new version of iConsult. It took years from...
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Value
Caregility is pretty good about not charging for everything. They do not nickel-and-dime us. I will...
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Operations
With Caregility, we do all our own implementations, but they did help with some upgrades. Caregility...
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Relationship, Operations, Product
Caregility is pretty good with integration in terms of being open to integrating things. It just...
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Operations, Product
Caregility Cloud’s ease of use is pretty good. It is fairly easy to use, especially once we have...
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Loyalty
Caregility Cloud definitely has room for improvement with product quality. It meets some of our...
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Relationship
With Caregility, it can sometimes take multiple days to get someone to even respond to a standard...
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Loyalty, Product
A lot of other vendors have a fall risk and fall detection AI solution, and Caregility says they are...
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Relationship, Product
In Caregility Cloud, I wish the customers had the ability to easily view any of their outstanding...
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Operations
We had some trouble with the Caregility hardware in the ICU during the implementation process....
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Relationship
Caregility has done a really good job of engaging with us. We are in communication with the vendor,...
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Relationship
We were the first to discover an issue with Caregility Cloud, but it seemed like Caregility should...
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Loyalty, Relationship, Product
I definitely want to explore some of Caregility’s AI offerings and see where they are at with that....
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Product, Value
Caregility Cloud has been a good solution for us and is pretty straightforward for end users.
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Product
I would like to have a doorbell in Caregility Cloud, and that is something that the solution...
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Relationship
Caregility engages quickly. Whether through phone or email support, they reach out or get back to us...
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Loyalty, Value
I wouldn't say that we are not expanding use cases with Caregility, but I would say that it is going...
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Relationship
The person we work with at Caregility is fully engaged. I would rate their involvement at the top of...
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Relationship
We are extremely satisfied with Caregility because of their customer engagement, the commitment that...
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Value
From a clinician's perspective, Caregility Cloud is very easy. The nurses who do the remote...
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Relationship
I'm very happy with the service of Caregility Cloud. If something breaks, Caregility is very...
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Relationship, Product
One of the positive outcomes that I can hearken back on is when we place a large order and...
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Culture, Relationship
I highly recommend Caregility due to their customer service. They are very good at customer service....
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Loyalty, Product
I would buy Caregility Cloud again because I have seen the technology evolve. I worked with...
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Product
The product is durable and works, but it doesn't sell itself. Careegility needs to create some...
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Loyalty, Product
Our health system has outgrown Caregility, and it would be too invasive to upgrade everything in the...
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Relationship
Caregility really listens to the customer when it comes to changes we feel would benefit the...
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Relationship, Operations, Product
Caregility gives us release notes, and they are methodical and organized with how they do the...
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Operations
I know that Caregility is very willing to add training as needed and do ad hoc work, but their...
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Relationship
When I have an issue and have to call Caregility, it is easy to open up a ticket and everything, but...
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Value
Caregility Cloud has done significant things for patient care, and anything to help improve patient...
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Operations
Caregility is very easy to work with when it comes to the actual initial implementation and...
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Operations
We recently went through an update process, and it went extremely smoothly. Caregility did an...
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Product
The product quality of Caregility Cloud is good; upgrades are not great. I am more satisfied than...
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Loyalty
Caregility Cloud has capabilities, but because of some of the other detractors like cost and...
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Operations
Caregility’s training is okay. It is better than average. I'm not dissatisfied, but I'm also not...
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Loyalty, Value
I would tell others looking at Caregility Cloud that it has good functionality once it is embedded,...
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Loyalty, Product
Caregility has some good strategies moving forward for cool equipment integrations like putting a...
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Relationship
We have had a very good relationship with Caregility. They have been a very trusted vendor. We have...
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Loyalty
Caregility Cloud is one of the few products that support our goal to integrate everything through...
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Loyalty
We wouldn't buy Caregility Cloud again. We are looking to replace it. Cost is a large factor in that...
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Product
The product quality is a little challenging. I would like for the cameras to be more heavy-duty for...
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Culture, Relationship
Caregility is really good. They were very honest when they were offering the products. From the...
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Operations
What I like about Caregility is they trained our IT team, so there are a lot of things that our IT...
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Loyalty, Relationship
I really like Caregility Cloud so far. Caregility is very reliable and easy to work with. They are...
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Loyalty
We partnered with Caregility for on-demand or urgent-type visits for telemedicine during the...
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Value
If hardware were cheaper, we would buy more and expand faster. Outside of that, we are able to prove...
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Product, Value
With virtual nursing, one of the biggest things that the system has had an impact on has been our...
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Loyalty, Operations
I think this is typical with any type of technology, but sometimes, once we get Caregility Cloud...
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Culture, Relationship
We struggle with Caregility's support team. The vendor's salespeople and our clinical resources are...
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Relationship
Caregility works with special interest groups pretty regularly for updates and enhancements. They...
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Product
We struggle with Caregility's services because sometimes, other healthcare systems will request...
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Relationship
Caregility Cloud is very intuitive. The vendor takes a lot of our feedback. They address issues...
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Value
What we use Caregility Cloud for is excellent. The product is fantastic, and even though we spend a...
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Value
One of my wish-list items is for Caregility to have a lower-end solution so that I could deploy the...
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Operations
Caregility’s training is good, but if I don't call them and ask them what else we could be doing...
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Relationship
Caregility’s support people are very knowledgeable. We get on the phone with a support person, and...
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Product
We use Caregility Cloud as a standalone product, so there are no integrations, and that limits the...
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Relationship, Operations
Caregility is really good at upgrades. The documentation is really good, and they do things...
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Relationship, Operations
I don't have any problems with Caregility's support. During the implementation, the access to...
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Operations
Caregility's implementation services and quality control are starting to slip. They are pushing...
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Product, Value
Caregility Cloud is pretty easy and intuitive. It is a good solution. Caregility Cloud's ability to...
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Product
Some specialties need a little more flexibility in the design, and that is one example of why I...
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Loyalty
I would tell someone thinking about implementing Caregility Cloud that it is a really solid...
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Value
There are times when we are nickel-and-dimed when we look at the overall spending that we have. I...
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Operations, Product
Caregility Cloud is extremely simple, and there is not a whole lot of training required. It has been...
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Product
The reporting in Caregility Cloud has been a struggle. That is one area that we would like to see a...
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Relationship, Product
We were having some issues with the Caregility Cloud upgrades, but the vendor has really improved...
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Product
We are using Caregility Cloud in several hospitals for a variety of reasons. There are a bunch of...
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Product
A few years ago, I ordered many Caregility carts. Those were the first generation of the really...
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Operations
Caregility's training has gotten dramatically better. I don't know that I would give anyone a top...
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Loyalty
There has never been a question about whether Caregility Cloud would stay at our organization. If...
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Relationship
We have actually been Caregility customers for years. I feel like Caregility has been incredibly...
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Operations
Caregility’s training uses a train-the-trainer model, and they provide tip sheets and guides.
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Relationship
Caregility’s support responsiveness is decent. We log a ticket, and then the support people call us...
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Relationship
I like Caregility’s thoughtfulness about expansion and their strategic partnership. They are...
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Relationship
The only time we have to loop in the Caregility executives is when we have a big issue, and they...
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Loyalty
Caregility Cloud is good. It is not pristine, but it does what we need. We have run into some...
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Operations, Product
The ease of use of Caregility Cloud is sometimes really good for some folks and sometimes really bad...
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Product
Caregility Cloud meets most of our goals. There have been some things that we have had to bend over...
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Relationship
We have gotten to the point where we don't try to use Caregility’s phone and web support because it...
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Value
Caregility used to avoid charging. But recently, Caregility decided they wanted to start charging...
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Relationship, Product
Not a lot has changed recently with Caregility Cloud, so I would love to see some more push on the...
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Product
The one-on-one video visits work very well in Caregility Cloud. They are pretty simple. The carts...
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Relationship
Caregility did a really good job meeting our needs early on, and their team has been easy to work...
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Product
Caregility Cloud is extremely easy with the intuitiveness of the button layouts. We would like to...
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Relationship
Caregility has not kept promises on delivery dates of expected upgrades and enhancements. Caregility...
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Relationship
We have several people we work with at Caregility. I would give them varying degrees of ratings....
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Value
I would tell others looking at Caregility that they need to really pay attention to the...
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Operations
Caregility’s training could improve by having up-to-date documentation available and current,...
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Loyalty
We are doing an RFP to look at other audio and video vendors for multiple applications across our...
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Relationship, Operations
Caregility has some clinical people who are driving some of their decisions, so they understand the...
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Relationship, Product
Some of the vendor’s software sometimes has some quality control issues. They vendor has some bugs...
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Value
It has felt like even once we had the system up and were making a change, the vendor wanted another...
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Operations
The vendor did that initial training, and all the additional training we do through our own group,...
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Relationship, Operations
We regularly meet with people at Caregility. The vendor has a very personable executive team. They...
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Product
The product is still growing and evolving from a Caregility perspective. There are application...
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Loyalty
Caregility Cloud isn’t part of our long-term plans at this time. Currently, we have Caregility Cloud...
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Relationship, Operations
We had an issue with an upgrade ensuring that there had been no changes on Caregility's side. We...
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Product
Some of the system's expansions don't need cameras or the full suite of technology that is needed...
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Loyalty, Value
I think the system's tangible outcomes are all about patient care. From a provider perspective,...
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Product
There are some opportunities that the vendor is missing with the system. The system's equipment is...
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Relationship
I can't think of any time when Caregility told us one thing and did another. Overall, Caregility's...
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Relationship
Caregility's support is sometimes hit or miss. We have been working with the vendor on some things...
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Loyalty, Relationship
Caregility doesn't keep all of their promises. They could improve their development timelines and...
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Value
I don't feel nickel-and-dimed by Caregility. We have a broad footprint, and we do a lot of our own...
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Relationship
The vendor's support team has come to us multiple times. They have tried to fix things.
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Product
I wouldn't buy this solution again. When we purchased the product, the vendor was in a phase where...
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Culture, Loyalty
Caregility's response time, interactions with us as a whole, and fixes with equipment issues have...
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Loyalty
We got started with Caregility because during COVID-19, our hospitals were full, and we had nowhere...
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Operations
I would rate Caregility as middle of the road in terms of training. Caregility provides us with...
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Loyalty, Relationship
We probably wouldn't buy Caregility Cloud again. There are other solutions. Our EHR vendor has their...
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Relationship
Certain people are not necessarily impactful in solving our problems, but the majority are empowered...
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Relationship, Operations
From an upgrade perspective, there have been habits where we find out more and more information as...
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Loyalty
We know there is some functionality coming that will meet all of our needs, and we have a pathway to...
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Product
Caregility Cloud has a very simplistic design and efficient navigation for the end user. Caregility...
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Loyalty, Relationship, Product
The technology has the ability to be superior to other technology offered in the space. Caregility...
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Relationship, Product, Value
Caregility has been very reliable. We have used the system for our high-acuity patient interactions,...
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Loyalty
Caregility Cloud's is fabulous. It is changing the way we do healthcare. However, just like iPhones,...
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Product
Caregility Cloud feels like it is already well integrated. Our virtual team goes through our EHR to...
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Relationship, Operations
The thing that surprised me the most about Caregility came when I was talking to another vendor....
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Product
Our team has no real issues with Caregility Cloud. The system is very easy to use. We want more, but...
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Relationship
Caregility's executives are fabulous. They are always available.
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Loyalty, Relationship, Operations
Caregility is really good about giving users different options and showing them what they can do...
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Relationship
Caregility does well with our relationship. They have been excellent. They take feedback well, and...
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Relationship
There are definitely opportunities for Caregility to improve their support models. They seem to...
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Relationship, Product
Caregility delivered a really solid product for us, and it is working pretty well. Caregility is...
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Relationship, Product
Overall, the experience has been really good. I would recommend Caregility Cloud.
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Operations
Caregility Cloud is not super intuitive. There needs to be a decent amount of training to understand...
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Relationship
We have had a lot of timeline issues, so when we are trying to make changes or updates, the timeline...
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Relationship
The representative and regional manager who work with me seem to know their company really well....
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Product
There is a lot of potential for user error when using Caregility, but that has more to do with the...
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Loyalty, Product
Caregility’s wall-mounted cameras are very sturdy. From the perspective of wall mounts, we will...
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Loyalty
I think the vendor's carts are great for the first few years. However, we have one cart that is not...
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Operations
I felt like training was more of a pull. The caveat is that it was during the pandemic, and I am...
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Product
As we have gone to additional use cases or transitioned from one telehealth software product to...
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Product
In terms of ease of use for end users, there are more clicks with Caregility Cloud than I would...
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Relationship
We are having a lot of customer support issues with Caregility. We have engaged their teams, and we...
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Relationship
Caregility has been a good partner in terms of giving us things here and there as we have needed...
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Product, Value
Caregility Cloud is a hardware and software that drives the outcome. I think it is just a tool to...
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Relationship
I think timeliness is the Caregility support team's issue. Also, we paid for an extended warranty on...
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Operations
For implementation and training, the vendor worked with us and our technical teams to get things...
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Relationship, Product
Caregility does proactive system monitoring for us. As a matter of fact, we are trying to expand...
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