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User Commentary
Culture
We have had certain things put into our Cerner contract that give us additional support. That isn’t...
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Product
What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...
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Relationship, Operations
If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...
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Culture
Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...
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Operations, Product
Before Millennium PowerChart, we came from a very open system. From a change management perspective,...
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Product
Cerner needs to come up with some better propositions for the private sector. They rely a lot on...
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Loyalty
Oracle Health's technology is good because they have new AI features. If we implement AI, that will...
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Relationship, Value
Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...
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Product
Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...
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Operations
The quality and effectiveness of initial and ongoing training were not up to our expectations. The...
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Relationship
The service team never was proactive, so we had to report every incident.
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Relationship, Product
I received many complaints frequently about a certain issue.
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Product
Cerner needs to improve the system's integration with existing equipment and machines.
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Loyalty, Product
We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...
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Relationship
At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...
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Loyalty, Operations, Product
I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...
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Culture, Relationship
Our organization has an annual maintenance contract with Cerner, and Cerner has a different...
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Product
Patient care has to be proactive and have high-quality standards. If we had standardized solutions...
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Relationship, Product
Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...
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Product
I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...
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Loyalty, Product
Oracle Health needs to invest more on the innovative, technological side. There is no innovation...
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Loyalty, Value
We don't see too much training and would like to see more. For private organizations, I would not...
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Relationship, Product
Oracle Health could focus on usabililty and performance as the most important improvements that...
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Product
The thing we like about the product is that we can build our own structures inside. Millennium...
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Product
An improvement we would like to see Cerner make is with the user interface. It is not getting...
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Product
Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...
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Product
Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...
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Loyalty, Relationship, Product
Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...
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Loyalty, Product
We are working with old code. We were promised for the longest time that Cerner was going to migrate...
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Relationship
One thing that is good with Oracle Health is that although I don’t meet with their leaders very...
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Operations
The implementation was excellent. The product had a learning curve, but after the learning curve,...
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Relationship, Product
Whenever the potential for integration is there, Cerner does an integration. If the potential is not...
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Operations, Product
Cerner started with a vanilla build that came directly from another country. When we started with...
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Operations
In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...
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Product
Cerner's product is the best of all of the third-party solutions; all of the data from the product...
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Relationship
With one of the upgrades that was taken, something got reset, and that issue created a patient...
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Product
Oracle Health could improve things from a physician-experience standpoint when it comes to...
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Relationship
We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...
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Relationship
The vendor told us that we needed to give the physicians access to a utility tool in order to have...
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Product
Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...
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Operations, Product
The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....
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Relationship
Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...
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Relationship, Product
The physician experience has not evolved for the product. We have not seen anything that has...
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Relationship, Product
We are finding that whenever the vendor takes out a certain component, the new component they put in...
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Relationship, Product
I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...
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Product, Value
We need modern FHIR-based integration for data in and out of the solution. We also need to have the...
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Relationship
The vendor could improve by focusing on providing customized builds to support our facility's processes....
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Operations
Oracle Health's implementation efforts should focus more on delivering the correct solution to end...
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Value
Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...
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Relationship
Oracle Health does deliver; they are just a little slow sometimes.
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Relationship, Product
Oracle Health could improve in terms of being proactive. I would like something to benchmark where...
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Relationship
We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...
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Culture, Value
Oracle Health should focus on AI and lower the cost of the hardware.
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Relationship
Things are excellent with Cerner. They have proven that they are really giving high priority to our...
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Relationship
We like Cerner’s support. We have their immediate-response team. Whenever we have an issue, Cerner's...
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Loyalty
In terms of the Oracle Health acquisition, the vendor will be much stronger because today they have...
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Product
I would love to see Cerner focus much more on their patient portal, or at least on their mobile...
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