American HealthTech Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/29/2020 8:17:50 PM and Model.EvProductId = 2475

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CIO

Sales and Contracting

At one time, we would have said that CPSI nickel-and-dimes. However, I do not feel that they charge...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

American HealthTech is pretty good in terms of interoperability with a couple of different areas in...

Feb 2020
 Helpful

 or  to see details.

CIO

Future Outlook

CPSI is in the middle of updating and bringing their old product into the American HealthTech work...

Feb 2020
 Helpful

 or  to see details.

CIO

Technology

American HealthTech is very easy to use, but there are a few times where it drags during the day. We...

Feb 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have great confidence in our CPSI representative, I have that person's phone number, and that...

Feb 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

With American HealthTech, interoperability is sometimes a challenge. CPSI is still trying to mesh...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

CPSI's system is a small-market tool, so I don’t believe it is scalable. CPSI isn't investing...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

CPSI did not nickel-and-dime us. Pretty much everything was included in the monthly fee. However,...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

CPSI has fallen behind the industry curve. Their product does not compete with competitors'...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were not selected (by non-clients)

CPSI did not keep their promises at all. That was one reason that we started looking to replace...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does not charge us for every little thing, but they advertise on their website that they...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

CPSI was not quite as prepared for the implementation as one major vendor we were working with, but...

Nov 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The training from CPSI is certainly superior to the other trainings from vendors that we work with....

Nov 2019
 Helpful

 or  to see details.

Manager

Future Outlook

The vendor is in the process of taking an older, outdated EMR and refreshing it to give it a new...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

We currently don’t have the ability to use some functionalities within the system that should be...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

I don’t know that I have ever worked with a vendor before that shields their employees like CPSI...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The acquisition of American HealthTech by CPSI has enabled American HealthTech to do better. The...

Apr 2019
 Helpful

 or  to see details.

CEO/President

Relationship

We haven't researched the competition well enough to know what the competition has to offer that...

Apr 2019
 Helpful

 or  to see details.

CEO/President

Relationship

I am a bit frustrated with American HealthTech because I feel like we aren't very familiar with what...

Apr 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

American HealthTech is currently working on the communications module because the module isn't fully...

Apr 2019
 Helpful

 or  to see details.

CEO/President

Relationship

We have experienced improved communication with CPSI, and they have changed some of the ways that...

Apr 2019
 Helpful

 or  to see details.

CEO/President

Sales and Contracting

The vendor has really improved in terms of charging us, and they are no longer nickel-and-diming us....

Apr 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The American HealthTech product is pretty inexpensive, and it is definitely user friendly. The...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

CPSI has laid the American HealthTech product out in an appropriate workflow. Having that workflow...

Apr 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

The American HealthTech product is not an enterprise solution. The vendor doesn't need to think...

Apr 2019
 Helpful

 or  to see details.

CFO

Lessons Learned

CPSI is basically moving their product to a web-based application instead of a module-based...

Apr 2019
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

CPSI finally got the resources to update the product the way it needs to be updated. The vendor has...

Apr 2019
 Helpful

 or  to see details.

CFO

Sales and Contracting

CPSI has changed the way that they charge for support. Instead of charging per call or per usage,...

Apr 2019
 Helpful

 or  to see details.

CFO

Relationship

CPSI's executives are fully involved. I can directly talk to them when I need to.

Apr 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We love the ease of use, and we can always find exactly what we need. We do still have to go to...

Apr 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I haven’t really ever had to call the support people because I can usually figure out any issues on...

Apr 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Our users seem to be doing okay with the American HealthTech product. We have had the product for...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We recently adopted a communication module and are testing out the versions of Work Center on the...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has touted quite a bit in the clinical area but not as much in the financial area. Most...

Dec 2018
 Helpful

 or  to see details.

VP/Other Executive

Technology

We are in the process of replacing American HealthTech because we have outgrown it. We are...

Jun 2018
 Helpful

 or  to see details.

Manager

Service and Support

It is a little hard to get a callback from CPSI, especially since we are in different time zones.

Apr 2018
 Helpful

 or  to see details.

Manager

Implementation and Training

The biggest up-front hurdle with American HealthTech is the extensive setup.

Apr 2018
 Helpful

 or  to see details.

Director

Future Outlook

We will be doing some implementation training on-site with CPSI because we switched to the...

Apr 2018
 Helpful

 or  to see details.

Director

Service and Support

We haven’t had any challenges while working with CPSI. The only difficulty was making sure we had...

Apr 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Clinicians still use paper for referrals from hospitals. We have been trying to reduce our paper by...

Apr 2018
 Helpful

 or  to see details.

Director

Future Outlook

CPSI hasn’t been working toward limiting our interfacing or interoperability costs yet, but I think...

Apr 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is a part of our disaster recovery plan because it moves us away from using paper records...

Apr 2018
 Helpful

 or  to see details.

Director

Future Outlook

We are bound to have some ups and downs, but our overall satisfaction should remain high. Sometimes...

Apr 2018
 Helpful

 or  to see details.

Director

Relationship

CPSI has had some changes in their management. Because they have been merging different companies,...

Apr 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish that CPSI would keep up with some of the other EMR vendors. For example, I know of an EMR...

Apr 2018
 Helpful

 or  to see details.

Manager

Service and Support

A handful of the CPSI techs have been very helpful. Getting ahold of people is pretty easy. If I...

Apr 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We were considering EHRs last year. We talked with one vendor that could organize for the sweeping...

Apr 2018
 Helpful

 or  to see details.

Manager

Relationship

Things have been going well with American HealthTech. We have gone through some hurdles, but CPSI...

Apr 2018
 Helpful

 or  to see details.

Manager

Relationship

CPSI keeps most of their promises. But when they lay out their goals for the year and find that they...

Apr 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

It would be helpful if CPSI could get their programs to integrate better with each other. The...

Apr 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

American HealthTech is a good-quality product. But people don’t use it to its full functionality,...

Apr 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

American HealthTech is user friendly. If we have issues, we can email CPSI, and they will call us...

Mar 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

If there is a change to American HealthTech, we will get it in the mail, and CPSI will tell us what...

Mar 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There is a help button in American HealthTech. However, if we click that button, it doesn't work. It...

Mar 2018
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We are happy with American HealthTech. CPSI doesn't nickel-and-dime us, and they are consistent. We...

Mar 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It can be time consuming to build programs and questions for user-defined assessments in American...

Mar 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We really like the user-defined assessments in American HealthTech. We like the system's general...

Mar 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

American HealthTech is the first long-term care system that I have ever worked on. We had to do a...

Mar 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

American HealthTech automatically configures the contractual portion. The bills come out, and...

Mar 2018
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would look at other systems besides American HealthTech if I had a choice. That isn't because I am...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

CPSI has vastly improved since we started working with them. They are more proactive. CPSI is good...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

CPSI charges for every little thing. One of our centers has a self-scanning system, but we have to...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

American HealthTech's ease of use depends on the module. Basic documentation is easy, but doing...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

CPSI does a good job upgrading American HealthTech, but the upgrades sometimes create problems...

Feb 2018
 Helpful

 or  to see details.

CEO/President

Future Outlook

We have ended our relationship with CPSI because they lacked technology. We couldn't interface with...

Jan 2018
 Helpful

 or  to see details.

CEO/President

Relationship

CPSI could listen to our questions better. They have poor customer service, and they made promises...

Jan 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

CPSI has done a good job on the clinical side of things. They keep it upgraded and up to date. With...

Jan 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

They haven't touched the financial side. They keep telling us that they are making a package for...

Jan 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I have worked on several systems like American HealthTech, and I am not very impressed by the...

Jan 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The clinical side of American HealthTech is very strong, and it is the main reason we keep using the...

Jan 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

We can send data to our pharmacies and to CMS from American HealthTech. We haven't needed to send or...

Jan 2018
 Helpful

 or  to see details.

Director

Relationship

We have had American HealthTech for a long time. We have a good relationship with CPSI, and we...

Jan 2018
 Helpful

 or  to see details.

Director

Implementation and Training

CPSI constantly updates American HealthTech. The upgrades sometimes come too often. Implementing the...

Jan 2018
 Helpful

 or  to see details.

Director

Technology

The functionality in American HealthTech is good. The flow is nice, and the users are happy that...

Jan 2018
 Helpful

 or  to see details.

Manager

Technology

Clinicians have everything they need out in the field. Our current functionality needs are being...

Jan 2018
 Helpful

 or  to see details.

Manager

Service and Support

I can't think of anything that CPSI could do to make us more interoperable; we have what we need....

Jan 2018
 Helpful

 or  to see details.

Manager

Service and Support

The support we get from CPSI is good. They help us when we need it, and they send out updates often...

Jan 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I haven't used anything other than American HealthTech, so I do not know what else is out there or...

Dec 2017
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see better managed-care tracking on the financial side of the system. We would like...

Dec 2017
 Helpful

 or  to see details.

Manager

Sales and Contracting

We had a good support relationship with CPSI for a while, but we don't have that anymore. We used to...

Dec 2017
 Helpful

 or  to see details.

Manager

Future Outlook

We have seen some very good things from the American HealthTech solution lately. CPSI purchased...

Nov 2017
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF