Crescendo (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:43:08 PM and Model.EvProductId = 75988

Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Relationship

The vendor keeps their promises, but they take a long time to do that because some extenuating...

Nov 2019
 Helpful

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Manager

Service and Support

The vendor is sometimes very good with upgrades. The vendor releases notes when they have upgrades,...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Some things would be easier for me to fix as an end user instead of submitting a ticket. But I have...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

The system is up to date, and the functionality is good. The system interfaces with strategic...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

One of the things I like the most about Crescendo is the reporting functionality. I am able to get...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

One of the things Crescendo handles well is billing. We get our billing done in a timely manner and...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The physician-order-tracking functionality in Crescendo is excellent. Crescendo is much better than...

Jul 2019
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VP/Other Executive

Functionality and Upgrades

Delta's product has always helped our performance in terms of Medicare compliance and The Joint...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Some frustrating things have come up with Crescendo that were not issues with our last system. The...

Jul 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

All the money in the world could not convince me to go with Crescendo again. There are a lot of...

Jun 2019
 Helpful

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Manager

Relationship

Delta broke all kinds of promises. When we implemented Crescendo, it was a relatively new program. I...

Jun 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Delta nickel-and-dimes us. At one point, we had to take down one of our systems and deal with all of...

Jun 2019
 Helpful

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Manager

Service and Support

Delta generally does things pretty quickly. I have given Delta a hard time about their support over...

Jun 2019
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Director

Functionality and Upgrades

It was more challenging to get information with our previous system, and the internet connectivity...

May 2019
 Helpful

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Director

Functionality and Upgrades

We have had some challenges with documentation and integration, and that has been a big downfall for...

May 2019
 Helpful

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Director

Relationship

Delta has been fair with their pricing, and the implementation was wonderful for us. We requested...

May 2019
 Helpful

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Director

Functionality and Upgrades

Crescendo has been great for effective and timely documentation. The upgrades Delta has been doing...

May 2019
 Helpful

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Director

Technology

I am not currently aware of any new technology that Delta is providing. There is talk that Delta is...

May 2019
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Director

Other Observations & Comments

We had a bit of a hang-up on the billing end during our implementation, but a lot of that was due to...

May 2019
 Helpful

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Director

Other Observations & Comments

We had a rocky start with Crescendo, but things are going very well now. Implementing any new EMR is...

May 2019
 Helpful

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CIO

Service and Support

Overall, things with Crescendo have been going very well, considering the size and volume of what we...

Feb 2019
 Helpful

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CIO

Service and Support

Delta is extraordinarily responsive to us. Some of the trainings and other things need to be...

Feb 2019
 Helpful

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CIO

Service and Support

We had some reporting needs that we just could not meet quickly enough. Delta was more than willing...

Feb 2019
 Helpful

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CIO

Service and Support

There are areas in Crescendo that need improvement, but that isn't unique to Delta's product. The...

Feb 2019
 Helpful

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CIO

Functionality and Upgrades

Delta could improve on their documentation associated with release notes and making sure things...

Feb 2019
 Helpful

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CIO

Interfacing and Integration

We have worked on multiple interfaces with Delta, and their interface team is excellent. We are in...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

Delta is doing okay. They have definitely improved a lot over the past few years. The front end of...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

One major issue for Delta is the financial component of their software. It still isn't very good...

Jul 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Most EMR vendors charge a big upfront cost and then charge ongoing maintenance fees. Delta didn't...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Crescendo is very easy for our clinicians to use, and it is easy for our system administrator to set...

Jul 2018
 Helpful

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Analyst/Coordinator

Technology

With Crescendo, we don’t have to have a signal. We can get our work done in disconnected mode, and...

May 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Overall, the Crescendo implementation was okay, but I know it is so much better for customers going...

May 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Delta sent us a very inexperienced trainer. But when we asked for additional resources, Delta came...

May 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Whenever we are implementing a new feature or need to reach out to somebody, the support from Delta...

May 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

We recently had a Crescendo upgrade, and I didn’t get one call from a user that had a problem with...

May 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Every time a user logs in to Crescendo, the system looks to see whether there are any updates....

May 2018
 Helpful

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Analyst/Coordinator

Future Outlook

The scheduling component in Crescendo is not integrated with the clinical component. When we trained...

May 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

When we are working in the clinical side of Crescendo and we want to go to the scheduling side, we...

May 2018
 Helpful

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Analyst/Coordinator

Service and Support

Crescendo has a number of work groups. Those groups consist of customers and Delta employees. Some...

May 2018
 Helpful

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Analyst/Coordinator

Service and Support

Delta's customer support is excellent. I can put in a ticket for something, and 90% of the time, the...

May 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We are getting ready to look at an ADT interface from our Epic system into Crescendo so that we can...

May 2018
 Helpful

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Manager

Functionality and Upgrades

We had a lot of problems with Crescendo, and Delta was very responsive. They were trying. However,...

Apr 2018
 Helpful

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Manager

Interfacing and Integration

Delta has done well with covering the conditions of participation. Having those conditions...

Apr 2018
 Helpful

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Manager

Technology

Crescendo is incredibly slow. The software is web based and cloud based. When our field clinicians...

Apr 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

Delta had quite a few agencies on Crescendo when we decided to go live. We had discussed going to...

Apr 2018
 Helpful

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Manager

Sales and Contracting

We had a lot of issues with things not working in the way that Delta said they would. They continued...

Apr 2018
 Helpful

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Manager

Service and Support

Delta's support people were wonderful at responding to immediate issues that we would have had to...

Apr 2018
 Helpful

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Manager

Service and Support

Delta's support people were never able to find solutions for issues with speed or lost data. They...

Apr 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

If we wanted reports other than Delta's available reports, we had to pay for them to create those...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

There are some very good things about Crescendo, but there are also some challenges with the...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

There are things about Delta that make me want to continue to work with them, but certain things in...

Apr 2018
 Helpful

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Nurse

Service and Support

Delta’s customer service is good. The service representatives really try to work with the customers...

Apr 2018
 Helpful

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Nurse

Technology

Some things in the program require a lot of technical resources to fix because of the tool being web...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

The scheduling piece of Crescendo was oversold. The reporting piece has a lot of gaps. The reporting...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

There is no face sheet in the Crescendo system. We often get requests to have a face sheet with the...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

The clinical documentation in Crescendo is set up pretty well. It really addresses medical necessity...

Apr 2018
 Helpful

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Nurse

Interfacing and Integration

There is a disconnect with Crescendo and our staff members related to the scheduling program; they...

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

There is a lot of work for schedulers in Crescendo. The messages do not automatically disappear....

Apr 2018
 Helpful

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Nurse

Implementation and Training

Delta had all of their customers migrating to Crescendo at the same time; consequently, they...

Apr 2018
 Helpful

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Director

Technology

Crescendo goes down a lot, and it can take a long time to load screens between activities. That can...

Apr 2018
 Helpful

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Director

Technology

We have internet connectivity issues with Crescendo. Our nurses often have to use a wireless card to...

Apr 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our newer people will like Crescendo because they weren't used to our old system. Our old system...

Apr 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

Delta provides excellent support, but it is difficult for them to address the Conditions of...

Apr 2018
 Helpful

 or  to see details.

CEO/President

Future Outlook

Delta has definitely taken some good steps towards improving the product. Delta has had some...

Jan 2018
 Helpful

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CEO/President

Other Observations & Comments

A while ago, we were having so many issues with Crescendo, and we had a lack of communication and...

Jan 2018
 Helpful

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CEO/President

Other Observations & Comments

Delta’s support team has had some turnover. Communication from Delta was an issue. In the past, we...

Jan 2018
 Helpful

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CEO/President

Technology

Our main issue is that occasionally we lose data from clinicians in the field. Also, the application...

Jan 2018
 Helpful

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CEO/President

Technology

We had some issues with some of our large charts that have thousands of records. Crescendo really...

Jan 2018
 Helpful

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CEO/President

Service and Support

Over the last year, there have been a lot of improvements in Crescendo. The system's stability has...

Jan 2018
 Helpful

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CEO/President

Future Outlook

We were concerned because the platform that Crescendo was built on was being sunsetted. But when we...

Jan 2018
 Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We were trying to determine whether Delta could handle our needs as we grow. One of the reasons we...

Jan 2018
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Delta is starting to move some of the scheduling functions into Crescendo. We have a separate piece...

Jan 2018
 Helpful

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Functionality and Upgrades

Crescendo is an improvement to Delta's Encore product, which is pretty old. Crescendo does a lot of...

Dec 2017
 Helpful

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Director

Other Observations & Comments

Our nurses are great at their jobs, but they aren't very technical. Sometimes they struggle to...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Crescendo is a good product, but Delta needs to update the system's billing piece. The billing is...

Nov 2017
 Helpful

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CEO/President

Functionality and Upgrades

We upgraded to the product because we wanted a cloud-based system with real-time capabilities....

Nov 2017
 Helpful

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CEO/President

Functionality and Upgrades

I have a problem with how slow Crescendo is. The screens change too slowly, and the system processes...

Nov 2017
 Helpful

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