ElationEMR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
It would be nice if Elation Health had an internal dictation system. It is a lot of money for a...
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Loyalty
Elation Health is pretty responsive when we have issues and questions. They must have listened to...
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Product
Our experience has been good overall, but we still have an issue that we have not been able to...
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Product
It would be nice if we could integrate our state’s vaccine reporting, but I know that is something...
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Loyalty
We had another product before Elation Health's product, and it was an all-in-one product. It was a...
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Operations, Product
When I train new people on the system, it is simple. The system is just super user friendly; it is...
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Relationship
Elation Health has been pretty good about keeping promises, but I don’t know that I would say they...
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Value
EHRs are so expensive. However, I never have any surprise bills from Elation Health.
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Operations
The implementation was rough. Part of that had to do with how the data was coming from the old...
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Relationship, Operations
We talked to one of Elation Health's developers who worked on the billing software, upgrades, and...
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Relationship
There is a little bot that we can ask a question to, and if the vendor has a video or an article on...
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Relationship, Operations
Elation Health does upgrades quite often, and that is very nice. If they get enough suggestions...
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Product
The system needs better calendar and booking features. The calendar and online booking features are...
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Loyalty, Relationship
I want the product to be part of my long-term plans. Unfortunately, I think some of the issues that...
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Operations
The implementation was complicated because the vendor said they could bring my data in, and then...
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Product
Some things about the product are amazing, and then some things are not. The clinical side is pretty...
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Relationship
As far as the vendor's executive involvement goes, I have talked to one of the vendor's executives,...
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Loyalty
The vendor has promised that AI scribing things are coming, so that is hopeful. I don't know whether...
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Relationship
The vendor's support team is a nightmare. We sometimes get quick responses, but those are not always...
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Culture, Value
I would buy the solution again assuming the price point was similar. When we signed up, we locked in...
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Product
Telecommunications are not directly integrated with the system, so we use a third-party solution for...
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Relationship, Operations
The user experience in the EHR is straightforward. Anytime the vendor adds features, there are...
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Product
Some things make the patient portal a little clunky. When patients are using the patient portal on a...
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Product
Elation Health often has alerts if they are going to do maintenance. If there is planned downtime,...
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Loyalty
I really didn't know that our EHR vendor's offerings were available in Elation Health's system. I...
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Loyalty
Elation Health was recommended to me by a colleague, so I checked out how their system worked. I...
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Relationship, Operations
Elation Health’s support is fine. If we have trouble, we call the support team, and we also can do a...
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Product, Value
I haven't had any issues with Elation Health not keeping promises. I would buy the product again....
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Relationship, Product
Elation Health is always coming out with something new even though they don't have everything we...
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Product
One thing that could be improved is the ability of information from patient forms to flow...
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Loyalty
When we were previously looking for a solution, the biggest thing we wanted was simplicity, and that...
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Product
The biggest thing we would like to see from the vendor is help with some of the numbers we try to...
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Relationship
When we had somebody assigned to us, it was awesome. But that person dropped off, and that is...
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Culture, Loyalty, Product
In the beginning, I was told that we would be able to pull medical records from the surrounding...
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Product
The product is functioning and serving its purpose.
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Operations
The vendor's training could be better, considering we have done everything on our own.
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Relationship
Any EMR has its bumps. There are times when the responses from Elation Health are slow. I have a...
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Operations
The initial training from Elation Health felt solid. However, the follow-up training has been a...
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Culture
The system has some weaknesses, especially compared to what we thought we would get when it was sold...
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Loyalty, Product
Elation Health was our top choice for quite some time. The EMR has a much better user experience for...
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Relationship, Operations
We are very happy with ElationEMR/PM. It works well and is easy to use. There are no real problems....
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Value
We have used a myriad of systems in other places, and ElationEMR/PM really does work well for a...
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Relationship, Product
For HIPAA reasons, I understand why stuff needs to run through the patient portal for communication...
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Relationship
Elation Health does seem to be proactive. If any problems or changes come along, the vendor lets us...
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Product
We would tell a peer in a small office that the layout of the EMR and the ability to move through it...
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Product, Value
We like ElationEMR/PM, but it doesn’t help us from the valuable health point of view at all, which...
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Relationship, Product
The management side works well for us as providers. Everything works well on the primary care side,...
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Operations, Product
The product is a good option for direct primary care practices, and I appreciate that because not...
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Operations
I wish that my new admins could watch some videos or meet with somebody from Elation Health at least...
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Product
If someone makes a chart in our billing system, that creates a record in the EMR, but sometimes if...
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Relationship
Elation Health is always trying to look at additional things that they really need to add and...
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Relationship
I wish Elation Health would have something where we could do a practice checkup where a person from...
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Relationship
Elation Health’s support is not super easy to access. We can email them, but I don’t have time to...
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Loyalty
Elation Health has a close competitor called Cerbo, so if I were to choose a system to go with, I...
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Value
I always found Elation Health's system to be the easiest EHR to use of the cloud-based EHRs. Elation...
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Relationship
Usually, we are letting Elation Health know about problems on the user end, but if we haven’t...
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Relationship, Operations
Elation Health is pretty responsive to problems. Transitioning to Elation Health's billing piece...
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Loyalty, Product
I would still go with another vendor over Elation Health. I know that the platform is online and...
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Relationship, Operations
Elation Health is very good at implementing updates, and we get the updates, but the vendor is not...
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Product, Value
The system has its issues, but it is still a great system. Sometimes we have issues receiving...
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Product
On the billing side, I enjoy the system. It is one of the easiest billing solutions I have ever...
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Relationship
Elation Health keeps most of their promises and delivers things if I complain enough, but I am...
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Value
Elation Health charges for statements and mailers. We pay only a small amount above postage, but if...
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Operations
I am not a fan of the training. Elation Health always says the tutorials are online. I want to talk...
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Product
Elation Health is adding quality measures for the state, and that is helpful because those measures...
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Relationship
Elation Health has no 1-800 number to call. All we can do is send them an email on their website and...
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Product
Elation Health's product could have better reporting to the state, such as better MIPS and eCQM...
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Value
Elation Health's product is a good product for small businesses. It is affordable, especially if...
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Loyalty, Product
The product is very user friendly, meaning that when we looked at other systems, we were a bit iffy...
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Loyalty
We are looking into integrating behavioral health into Elation Health's system, but I’m a little...
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Loyalty
One reason we looked at switching away from Elation Health to another vendor was that their billing...
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Relationship, Operations
There are some things that Elation Health does have that we have to reach out for if we want them...
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Relationship, Product
While I have been using the system, the vendor has integrated something that has automated the...
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Value
We always want more for our money. If we add on billing, that is an additional cost, and if we go...
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Product
I like that the product is smooth. The vendor hasn't made any major upgrades that have taken away...
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Loyalty
I think that Elation Health is looking at having an integrated dictation product. That would be...
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Value
Elation Health avoids charging us for every little thing. The only complaint that most practices...
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Product
I would like to be able to deep dive into preventative care, value-based gap closure, and things...
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Relationship
At their core, Elation Health is focused on the experiences of our providers. Their continued focus...
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