EpicCare Dorothy (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:39:34 PM and Model.EvProductId = 323

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User Commentary

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Manager

Functionality and Upgrades

I only maintain the system, and I helped implement it. I do like that users can view the entire...

Sep 2020
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Manager

Functionality and Upgrades

I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...

Sep 2020
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Director

Service and Support

Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...

Sep 2020
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Director

Other Observations & Comments

I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...

Sep 2020
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Director

Service and Support

With the implementations and upgrades, there are occasionally some issues. I can’t really think of...

Sep 2020
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Director

Other Observations & Comments

Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....

Sep 2020
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Director

Service and Support

Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...

Sep 2020
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Director

Functionality and Upgrades

The EMR gives us some really good information. It is a good product. I would tell others that the...

Sep 2020
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Director

Service and Support

Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...

Sep 2020
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Director

Lessons Learned

The only reason I don’t give Epic’s implementation services a perfect rating is because they have...

Sep 2020
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Director

Functionality and Upgrades

The product works as it is promoted. It may not be exactly what we would like, but it does exactly...

Sep 2020
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Director

Technology

When enough folks request development, that is what the developers focus on. Epic does very well in...

Sep 2020
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Director

Functionality and Upgrades

Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...

Sep 2020
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Director

Functionality and Upgrades

Epic has made a lot of improvements. I really like the developments they have done within the last...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...

Aug 2020
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Director

ROI / Cost (care and feeding)

I am not really involved on the billing side. Initially, I thought our own IT support team was...

Aug 2020
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Director

Lessons Learned

The effectiveness of the implementation services depends on the level of service that is purchased....

Aug 2020
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Director

Implementation and Training

In terms of the initial training, Epic did a fairly good job. The problem that we found and continue...

Aug 2020
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Director

Relationship

Epic was very up front about the fact that their platform wasn't initially built for home health and...

Aug 2020
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Director

Interfacing and Integration

When it comes to improving the integration for home health and hospice, we just need to have a more...

Aug 2020
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Manager

Implementation and Training

Most of the training comes from an IT person who was given material, but that person doesn't...

Aug 2020
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Manager

Implementation and Training

The upgrades and the quality of the product are only as good as the Epic IT team that is installing...

Aug 2020
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Manager

Service and Support

The product isn't quite meeting all of our needs. The knowledge of the IT team that helps us put in...

Aug 2020
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Manager

Service and Support

As soon as one thing is built in the system, Epic moves on to something else, and we are no longer a...

Aug 2020
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Manager

Lessons Learned

I would tell others who are looking at the product to be specific during the building phase. We did...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We get gouged a little bit for projects and change orders. Those charges are outside of our monthly...

Jul 2020
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Director

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by Epic because they charge so much in general. Epic doesn't need to...

Jul 2020
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Director

Implementation and Training

Epic does a good job with their training. They have to teach to a certain level, so things are a...

Jul 2020
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Director

Relationship

The way that Epic handles their clients really needs to improve. A browser-based solution would be a...

Jul 2020
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Director

Service and Support

Epic is really good about keeping all of their promises. When Epic tells us that they are coding...

Jul 2020
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Director

Functionality and Upgrades

I would give the vendor a high rating for delivering new technology that meets our needs. Every...

Jul 2020
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Director

Service and Support

Epic's phone support is excellent. The support people answer the phone right away and help us....

Jul 2020
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Director

Relationship

I would give Epic a high rating for executive involvement but only because the executives have been...

Jul 2020
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Director

Functionality and Upgrades

There are two big improvements that I would like to see from Epic. One, there has to be a better way...

Jul 2020
 Helpful

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CEO/President

Other Observations & Comments

We have user group meetings, but that is the extent of the training. Epic does a lot more with the...

Jul 2020
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CEO/President

Functionality and Upgrades

Epic could make some improvements in terms of the efficiency for clinicians.

Jul 2020
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CEO/President

Functionality and Upgrades

I was impressed with how quickly Epic responded to a major change that we were experiencing on the...

Jul 2020
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CEO/President

Technology

The quality of the upgrades is much better than it used to be. Epic is trying really hard to deliver...

Jul 2020
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Director

ROI / Cost (care and feeding)

I am aware of the total package we purchased, and we are already revenue neutral. I know exactly...

Jul 2020
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Director

Lessons Learned

I would recommend Epic. They have the best product. I am pretty well satisfied with it, and I know...

Jul 2020
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Director

Implementation and Training

The thing with Epic's solution is that out of the box, we are getting a car that has not been put...

Jul 2020
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Director

Sales and Contracting

If I want to change a word on a user flow sheet, I should get as close to what it is going to be out...

Jul 2020
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Director

Other Observations & Comments

With upgrades, we are always one or two versions behind. I think that is intentional on our part. We...

Jul 2020
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Director

Service and Support

Epic is good at how they word their promises. There is a difference between the Epic leadership that...

Jul 2020
 Helpful

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Director

Other Observations & Comments

The upgrades have gone really well. When dealing with Epic, part of the problem is our own...

Jul 2020
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Director

Implementation and Training

Our organization provided the training under Epic’s guidance, and our training stunk. It is not like...

Jul 2020
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Director

Sales and Contracting

The product can do everything Epic said it could; it just requires a lot of build time. We have to...

Jul 2020
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Director

Functionality and Upgrades

As far as integration goes, the product works. EpicCare Dorothy is pretty good. I definitely have...

Jul 2020
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Director

Other Observations & Comments

Epic can fully integrate a cell phone into the medical record, so the use of a cell phone in the...

Jul 2020
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Director

Functionality and Upgrades

What the vendor offers on an Android is different from what they offer on an iPhone, and that is...

Jul 2020
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Director

Relationship

I don't know about Epic being proactive. They are a little more reactive. There is no problem unless...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

I really like the interoperability of EpicCare Dorothy. We are a big healthcare system, and we can...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor could improve by having an easier method to pull reports from any field in the...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The training is run in a way where people don't learn well. The trainers have users in the training...

Jul 2020
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CIO

Functionality and Upgrades

The product works well. Epic lives by the product working well. Judy is a software engineer, so that...

Jul 2020
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CIO

Functionality and Upgrades

I thought that the home health product was the icing on the cake when we rolled it out because of...

Jul 2020
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Director

Interfacing and Integration

I like the integration we have with EpicCare Dorothy. I can see everything in one place. That is...

Jun 2020
 Helpful

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Director

Service and Support

Epic's support for EpicCare Dorothy is great. They are very responsive and are there when we need them....

Jun 2020
 Helpful

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Director

Relationship

Epic gives us a lot of room with the Dorothy system. However, I would love more direction. I feel...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

The communication and information flow has greatly improved for our facility.

Jun 2020
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CFO

Functionality and Upgrades

Epic is kind of new to the home health and hospice areas. I always tell Epic that they think too...

Jun 2020
 Helpful

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CFO

Functionality and Upgrades

My biggest frustration is with what I think should be a canned report. We end up having to pay to...

Jun 2020
 Helpful

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CFO

Functionality and Upgrades

The users seem to be more than satisfied. I don't hear too many complaints. The biggest frustration...

Jun 2020
 Helpful

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CEO/President

Service and Support

The vendor has been very supportive during the COVID-19 crisis. They have been able to give us...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Epic has supported us during COVID-19, but we had a little glitch with our builds in the beginning....

Jun 2020
 Helpful

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Director

Interfacing and Integration

If the decision were up to me, I would purchase the system again. The integration is working well,...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I give the vendor a high rating for the recent upgrades. We have evolved greatly since we initially...

Jun 2020
 Helpful

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Director

Future Outlook

Epic is on the right track with product development, but a lot of the situation has to do with our...

Jun 2020
 Helpful

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Director

Relationship

Epic has been doing well with their ongoing support. We have had the same point person since our...

Jun 2020
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Director

Functionality and Upgrades

I would highly recommend the system to others. I would tell them that Epic has taken the best parts...

Jun 2020
 Helpful

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Director

Other Observations & Comments

Epic's educators don't include the frontline people. I would rather have a superuser educate our...

Jun 2020
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Nurse

Functionality and Upgrades

We would prefer to work only in Hyperspace where the inpatient and outpatient products work, but...

May 2020
 Helpful

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Nurse

Implementation and Training

We spent a good year working with the implementation, and I feel that we had to come up with our own...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

A big pain point is that the medication screen just doesn’t work well between Hyperspace and Epic's...

May 2020
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Nurse

Other Observations & Comments

Our leadership really wants the homecare staff to document in Hyperspace. We have the connectivity....

May 2020
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Nurse

Service and Support

Our Epic technical person is very good and has come a long way from when the person first started...

May 2020
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Nurse

Functionality and Upgrades

I still struggle with Epic UserWeb. There are so many different areas. There are the Nova release...

May 2020
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Nurse

Functionality and Upgrades

We struggle because there is a disconnect between Hyperspace and the remote client. I feel like when...

May 2020
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Manager

Lessons Learned

The Epic product is absolutely great for a whole system to use, but if I were a freestanding...

May 2020
 Helpful

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Manager

Interfacing and Integration

The integration between EpicCare Dorothy and our hospice piece puts us behind our competitors. The...

May 2020
 Helpful

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Manager

Lessons Learned

The upgrade implementations are getting better. The upgrades have helped us to understand Epic's...

May 2020
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Manager

Implementation and Training

We had an interesting training team. I don't know how much blame to put on Epic, but the biggest...

May 2020
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Manager

Other Observations & Comments

The solutions work well, but I think we overbuilt them. The blame is on us, but on the other hand,...

May 2020
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Manager

Functionality and Upgrades

Some of Epic's reporting and dashboards could be better. There should be some basic development...

May 2020
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Manager

Service and Support

Epic's support people have been good. When we have reached out, they have been responsive and have...