EpicCare Dorothy (Home Health EHR) Comments

 

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Commentary Summary

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User Commentary

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Director

Service and Support

Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...

Nov 2020
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Director

Interfacing and Integration

We would buy Epic's system again, especially considering the other EMRs we had to get through to get...

Nov 2020
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Director

ROI / Cost (care and feeding)

I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...

Nov 2020
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Director

Implementation and Training

I have been through a couple of implementations in my life, and the on-site support and long-term...

Nov 2020
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Director

Implementation and Training

Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...

Nov 2020
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Director

Service and Support

Epic is very much on top of regulatory updates, and they address those appropriately. The service is...

Nov 2020
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Director

Implementation and Training

We struggled at the beginning with getting all of the regulatory processes in place, so that...

Nov 2020
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Manager

Functionality and Upgrades

Some of the things we can implement to make things a little bit easier on the hyperspace and...

Nov 2020
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Manager

Functionality and Upgrades

Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...

Nov 2020
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Manager

Implementation and Training

I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...

Nov 2020
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Manager

ROI / Cost (care and feeding)

One of the best things about Epic is that they don’t nickel-and-dime us.

Nov 2020
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Manager

Interfacing and Integration

As far as I can tell, Epic is on the leading edge in the interoperability space.

Nov 2020
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Manager

Relationship

I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...

Nov 2020
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Manager

Functionality and Upgrades

This system is really not that hard to use. The system works the way the vendor says it will work.

Nov 2020
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Manager

Service and Support

I really appreciate our tech support. That individual has been really helpful. Some of our issues...

Nov 2020
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Manager

Relationship

We had an interim director who had worked with Epic at other places and had much better experiences....

Nov 2020
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CMIO

Implementation and Training

Epic's implementations are usually quite good. When we have difficulties with an individual, we...

Oct 2020
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CMIO

Functionality and Upgrades

Epic delivers a good product. When they want to get into a certain space, they are usually not early...

Oct 2020
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CMIO

Future Outlook

We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...

Oct 2020
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Director

Lessons Learned

EpicCare Dorothy may not be the best homecare solution, but it works for the health system. If I...

Oct 2020
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Director

Other Observations & Comments

All of the new upgrades that come through are handled by the IT team members. They know how EpicCare...

Oct 2020
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Director

Implementation and Training

I don't like Epic's training because they want things to be taught in a certain way, but that way...

Oct 2020
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Director

Functionality and Upgrades

Every software program has its own idiosyncrasies. We have some problems that haven't been resolved...

Oct 2020
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Director

Functionality and Upgrades

Epic has to come up with a better medication profile because the profile has to go across the health...

Oct 2020
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Director

Other Observations & Comments

I am not sure I would ever think of a computer system as being a support system to get us through a...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The best thing about EpicCare Dorothy is the clinical integration. I am able to look at the story of...

Oct 2020
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Director

Functionality and Upgrades

EpicCare Dorothy is missing standard reports for managing the business. We have to have our IT...

Oct 2020
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CMIO

Functionality and Upgrades

With EpicCare Dorothy, I can see everything that VNA nurses put into the system. There is complete...

Oct 2020
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CMIO

Functionality and Upgrades

Updates with EpicCare Dorothy can be tricky because without Wi-Fi or a good hot spot, nurses can’t...

Oct 2020
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Manager

Functionality and Upgrades

If our hospital system didn't have EpicCare Dorothy, I personally would not buy it again. Epic is a...

Oct 2020
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Manager

Implementation and Training

When we first went on EpicCare Dorothy, we had all the normal training. This training came from a...

Oct 2020
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Manager

Implementation and Training

We didn't have a very good implementation. We had several experts from Epic. One was over homecare...

Oct 2020
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Manager

Implementation and Training

I don't think that Epic's initial training was very good. But our employees who are Epic trainers...

Oct 2020
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Manager

Functionality and Upgrades

We have the option to change anything we want in the system, or update it on our own. With other...

Oct 2020
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Manager

Functionality and Upgrades

The solution works just as the vendor said it would. There are issues that we would like to see...

Oct 2020
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Manager

Functionality and Upgrades

EpicCare Dorothy is a very complicated system. Our staff has a hard time with it. The documentation...

Oct 2020
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Manager

Functionality and Upgrades

There weren't many new items in the last upgrade. Epic updated our care plans, and we cannot resolve...

Oct 2020
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Manager

Service and Support

We get great support from our internal IT people. They are very supportive. We create tickets for...

Oct 2020
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Manager

Other Observations & Comments

I don't think the system helps us with our patient outcomes. It is our clinicians who are initiating...

Oct 2020
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Manager

Interfacing and Integration

The system is very complicated. I like its integration with our hospital because we can see our...

Oct 2020
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Manager

Functionality and Upgrades

I wish that Epic would fix the issue with resolving individual interventions within a visit....

Oct 2020
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Director

Service and Support

We have our own support people here, and they deal with Epic. Our people are great. They are the...

Oct 2020
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Director

ROI / Cost (care and feeding)

EpicCare Dorothy is extremely expensive, but the value comes down to whether the system is purchased...

Oct 2020
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Manager

Functionality and Upgrades

We have to take too many steps to edit medications. Maybe Epic can look at how they can make this...

Oct 2020
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Manager

Functionality and Upgrades

Our providers like the flow of our care plans a lot more since the vendor changed the care plans to...

Oct 2020
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Manager

Implementation and Training

I was a certified trainer, but to keep my certification I had to go through Epic's testing again. I...

Oct 2020
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Director

Functionality and Upgrades

I like the support we get from our team. The system is easy to use for our clinical teams to use. It...

Oct 2020
 Helpful

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Director

Interfacing and Integration

Now the majority of our orders for homecare come through the Epic product, and that is a huge...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

I would like to see improvements. Our private-duty nursing software is not part of the Epic system....

Oct 2020
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Analyst/Coordinator

Service and Support

Epic was pretty responsive at the beginning of the pandemic; they came out with screening. They were...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

It is very clear that EpicCare Dorothy is a side product in Hyperspace that Epic would like to...

Oct 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product is pretty decent because of the strength of the interoperability. When we moved to...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of cons, the workflows and the way the remote client is designed are very solidly dependent...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the system again if I were in an Epic organization and in the middle of a very heavily...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The clinical system can be very choppy. The views are not clean when we are looking at them. Users...

Oct 2020
 Helpful

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Manager

Service and Support

Epic as a whole has done really well with supporting us during the COVID-19 crisis.

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

As things stand right now, I would purchase this system again. If I had been asked about a year...

Oct 2020
 Helpful

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Manager

Relationship

Epic keeps all of their promises. Our technical contact at Epic is really good. This individual has...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have annual maintenance with Epic. If we wanted an additional module outside of EpicCare Dorothy,...

Oct 2020
 Helpful

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Manager

Implementation and Training

We had to go to a new federal requirement. This requirement was a huge reimbursement change. This...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Currently, we have a third-party infusion system that works outside of EpicCare Dorothy. I have...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The system's ease of use depends on who is asked. I work in IT and I find the system easy to use,...

Oct 2020
 Helpful

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Manager

Technology

The PDGM was done quite well. The vendor has done a good job of delivering new technology that meets...

Oct 2020
 Helpful

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Manager

Service and Support

The vendor does very well with their ongoing support. Epic is proactive. They do a good job of...

Oct 2020
 Helpful

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Manager

Relationship

I don't have too much feedback from an executive level. I get feedback from my technical consultant...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I only maintain the system, and I helped implement it. I do like that users can view the entire...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...

Sep 2020
 Helpful

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Director

Service and Support

Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...

Sep 2020
 Helpful

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Director

Other Observations & Comments

I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...

Sep 2020
 Helpful

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Director

Service and Support

With the implementations and upgrades, there are occasionally some issues. I can’t really think of...

Sep 2020
 Helpful

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Director

Other Observations & Comments

Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....

Sep 2020
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Director

Service and Support

Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The EMR gives us some really good information. It is a good product. I would tell others that the...

Sep 2020
 Helpful

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Director

Service and Support

Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...

Sep 2020
 Helpful

 or  to see details.

Director

Lessons Learned

The only reason I don’t give Epic’s implementation services a perfect rating is because they have...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The product works as it is promoted. It may not be exactly what we would like, but it does exactly...

Sep 2020
 Helpful

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Director

Technology

When enough folks request development, that is what the developers focus on. Epic does very well in...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...

Sep 2020
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Director

Functionality and Upgrades

Epic has made a lot of improvements. I really like the developments they have done within the last...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I am not really involved on the billing side. Initially, I thought our own IT support team was...

Aug 2020