EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Canada)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
EpicCare Inpatient EHR is complex software. It is hard to ensure that staff members are taking full...
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Relationship, Product
If there is a workaround put in place because there is no Epic functionality built, it would be very...
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Relationship
Epic's strength is their attitude of partnership. They are here to solve problems together with us....
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Value
We had one interaction with Epic recently that was super impressive. We didn't have a certain kind...
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Relationship
Epic is pretty good at supporting our country’s community. They are talking about doing a UGM for...
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Loyalty, Relationship, Value
I used to have a direct relationship with our Epic BFF, but I haven’t even met our current BFF, who...
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Culture
We still do a fair bit of negotiating with Epic when our government comes up with new requirements....
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Relationship, Product
Epic doesn’t put their interests ahead of our interests. I find it remarkable that in a software...
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Value
Epic is quite expensive. They are worth the money, but they do cost a lot. If I had to go get a new...
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Relationship, Operations
I really liked the model that Epic brought for our go-lives, whether they were little or big. With...
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Value
When it comes to specific requirements for our country, there seem to be costs associated with...
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Relationship
Our relationship with Epic is excellent. We have very good technical support and workflow support at...
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Loyalty, Relationship, Product
There is so much focus on AI now that I feel like there might be too much focus on AI, though I am...
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Relationship
I cannot speak for my entire organization, but I get my questions answered very quickly by the...
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Product
The usability of the solution is quite high. To be honest, I do not think that there is a comparable...
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Relationship, Product
I find that we are not getting notified when there are issues with potential issues with an upgrade....
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Product
Epic’s mobile applications are slowly expanding in functionality, but it is funny because Epic has...
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Product
Epic’s Nebula-based AI tools are helpful but limited. They can be turned on or off, but there is...
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Operations
Epic has tried to address clinician training and ease-of-use concerns in EpicCare Inpatient EHR by...
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Relationship
Epic is more customer focused than other vendors I have worked with. I have a dedicated contact who...
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Relationship, Product
In terms of interoperability, Epic has helped with some integrations, but not everything is...
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Product
With EpicCare Inpatient EHR, we have had major challenges with results routing because many...
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Loyalty, Relationship, Product
Epic is starting to bring the rewards forward for all the investments they have made in AI. So it is...
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Value
Anything that Epic could do to make things more cost-effective or speed up the adoption of what they...
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Value
Epic doesn’t nickel-and-dime at all; they are probably the only vendor I have that doesn’t. If they...
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Operations, Product
We wanted to take all upgrades, regardless of applicability. That was our organization’s decision...
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Relationship, Product
Epic is pushing everybody very fast into the AI space. Epic is 5,000 miles ahead of everybody, and...
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Relationship, Product
We really like Epic’s R&D. After UGM, one of our comments was about how patient centered and...
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Operations
There were a lot of pitfalls in the training space initially in our project. The training was good,...
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Value
I don't know many vendors that have an incentive program. Epic has the Honor Roll program, and they...
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Operations, Value
It was a lot of money to do the project, but we underestimated that when we standardized our Wi-Fi...
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Relationship, Operations
We support ourselves in all our implementations and upgrades now, but historically when Epic...
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Product
Epic’s system is really good for inpatient and ambulatory work, but when we move to the bookends of...
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Relationship
We have a lot of enhancement requests in, but Epic doesn't give us commitments because they don't...
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Product
There are things that are challenging and difficult in EpicCare Inpatient EHR, and we know what they...
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Loyalty
We haven't measured a lot of the outcomes, like we don't have our KPIs solid yet, but from what I...
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Relationship, Operations, Product
Epic meets most of our local needs because we have a country-specific instance of the system. Epic...
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Product
The vendor's biggest strengths are the integration they have across areas of care. This allows us to...
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Culture
If the vendor lowered the price of the product, that would improve our experience.
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Product
The biggest opportunities for product improvement are to link the front-end and back-end reports to...
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Product
Epic's strength is that they have a module that covers most needs. When we use Epic's modules, they...
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Relationship, Product
Epic needs to shift away from focusing on billing and insurance and start to focus on patient care....
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Commentary Summary
Comment Type Breakout