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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Product

There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...

Sep 2023
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Director

Culture, Value

If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...

Sep 2023
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Director

Operations, Product

The nice thing about the system is that it is a double-edged sword. It is heavily customizable....

Sep 2023
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Director

Product

I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...

Sep 2023
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Director

Relationship, Product

Epic still has some areas where they could grow, like with their reporting obligations to other...

Sep 2023
||
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Director

Loyalty

EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...

Sep 2023
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Director

Product

Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...

Sep 2023
||
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Director

Value

There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...

Sep 2023
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Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
||
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Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
||
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Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
||
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Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
||
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Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
||
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Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
||
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Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
||
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Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
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CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
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CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
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CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
||
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Director

Relationship, Operations

Epic is good at setting up their platform so that we can go outside the walls of our organization....

May 2023
||
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Director

Product

We do quarterly upgrades, and Epic also does special update packages. There are way too many special...

May 2023
||
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Director

Operations, Value

If we teach people why they are going to do something in the system instead of teaching them how to...

May 2023
||
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Director

Relationship, Operations

Epic is a good, solid company. They have good people, and they train their people well. They have...

May 2023
||
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Director

Relationship, Relationship

Epic doesn't engage much with us in certain areas because working in those areas will not generate a...

Apr 2023
||
(0)
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Director

Operations, Operations

We would like to see Epic actually invest in their training tools. We are using one of Epic's tools,...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

With the Epic engagement model, they engage in a consistent way with us as an organization and as a...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Product

One strength is the information sharing amongst Epic clients. I know that if I have a problem or a...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

There has been more turnover at Epic's organization in the last little bit in terms of the...

Mar 2023
||
(0)
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VP/Other Executive

Operations

Epic offered virtual training during COVID-19, and there is some uncertainty around whether or not...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

The one piece that I think is interesting is how Epic is growing in the international market. I see...

Mar 2023
||
(0)
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CMIO

Product

EpicCare Inpatient EMR is a very Americanized solution obviously, so there is still a fair bit of...

Dec 2022
||
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CMIO

Loyalty

My overall satisfaction is going to go up because we are expecting to do some very cool additional...

Dec 2022
||
(0)
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CMIO

Product

The system's integration is an important strength. There is one chart as opposed to other systems...

Dec 2022
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CMIO

Product

The whole front end is very well designed for clinical workflow. The way we display things is highly...

Dec 2022
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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European EMR 2022
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In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
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