EpicCare Inpatient EHR (Global) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Product

There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...

Sep 2023
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Director

Culture, Value

If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...

Sep 2023
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Director

Operations, Product

The nice thing about the system is that it is a double-edged sword. It is heavily customizable....

Sep 2023
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Director

Product

I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...

Sep 2023
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Director

Relationship, Product

Epic still has some areas where they could grow, like with their reporting obligations to other...

Sep 2023
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Director

Loyalty

EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...

Sep 2023
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Director

Product

Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...

Sep 2023
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Director

Value

There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...

Sep 2023
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Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
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Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
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Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
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Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
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Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
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Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
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Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
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Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
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CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
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CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
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CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
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Director

Relationship, Operations

Epic is good at setting up their platform so that we can go outside the walls of our organization....

May 2023
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Director

Product

We do quarterly upgrades, and Epic also does special update packages. There are way too many special...

May 2023
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Director

Operations, Value

If we teach people why they are going to do something in the system instead of teaching them how to...

May 2023
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Director

Relationship, Operations

Epic is a good, solid company. They have good people, and they train their people well. They have...

May 2023
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Director

Relationship, Relationship

Epic doesn't engage much with us in certain areas because working in those areas will not generate a...

Apr 2023
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Director

Operations, Operations

We would like to see Epic actually invest in their training tools. We are using one of Epic's tools,...

Apr 2023
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VP/Other Executive

Relationship

With the Epic engagement model, they engage in a consistent way with us as an organization and as a...

Mar 2023
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VP/Other Executive

Relationship, Product

One strength is the information sharing amongst Epic clients. I know that if I have a problem or a...

Mar 2023
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VP/Other Executive

Relationship

There has been more turnover at Epic's organization in the last little bit in terms of the...

Mar 2023
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VP/Other Executive

Operations

Epic offered virtual training during COVID-19, and there is some uncertainty around whether or not...

Mar 2023
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VP/Other Executive

Loyalty, Relationship, Product

The one piece that I think is interesting is how Epic is growing in the international market. I see...

Mar 2023
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CMIO

Product

EpicCare Inpatient EMR is a very Americanized solution obviously, so there is still a fair bit of...

Dec 2022
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CMIO

Loyalty

My overall satisfaction is going to go up because we are expecting to do some very cool additional...

Dec 2022
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CMIO

Product

The system's integration is an important strength. There is one chart as opposed to other systems...

Dec 2022
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CMIO

Product

The whole front end is very well designed for clinical workflow. The way we display things is highly...

Dec 2022
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