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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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Commentary Summary

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User Commentary

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Director

Relationship, Operations, Product

Epic has a lot of bright, young kids. The vendor brings in new blood on a regular basis, so there is...

May 2025
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Director

Relationship

Epic has programs where they give back to us. One program is called Level Up. In it, they show...

May 2025
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Director

Loyalty

I would buy Epic's system again in a heartbeat. It has to be part of our long-term plans because we...

May 2025
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Director

Relationship

I would rate Epic's delivery of new technology just above the middle of the road. Also, Epic’s...

Apr 2025
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Director

Product, Value

EpicCare Inpatient EHR works great in an acute care hospital. Outside of that, it isn't the perfect...

Apr 2025
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Director

Relationship

The senior people we work with at Epic are really great. They are very responsive in terms of...

Apr 2025
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Director

Operations

The only training Epic does is for the IT people. Epic's training is based on their base...

Apr 2025
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VP/Other Executive

Product

The issue with EpicCare Inpatient EHR is that it does so much. There are so many options and things...

Mar 2025
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VP/Other Executive

Relationship

Epic has an actual role called our BFF, and I can literally text that person, and they will respond...

Mar 2025
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VP/Other Executive

Relationship, Value

Epic has shifted to believing in the adoption of their products so much that they help users for...

Mar 2025
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VP/Other Executive

Value

For Epic, I would rate receiving my money's worth slightly above the middle of the road. That is not...

Mar 2025
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VP/Other Executive

Relationship

Epic meets most of our local needs. We don't install things off of the US foundation of EpicCare...

Mar 2025
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CIO

Relationship, Product

We don’t have certain Epic solutions because they have problems getting things approved by our...

Dec 2024
||
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CIO

Loyalty, Product

I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...

Dec 2024
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CIO

Loyalty, Relationship, Product

Our market is small compared to the rest of Epic’s global footprint, but they have been very...

Dec 2024
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CIO

Loyalty, Product

The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...

Dec 2024
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CIO

Relationship, Product

Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...

Dec 2024
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CIO

Relationship

Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...

Dec 2024
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CIO

Value

Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...

Dec 2024
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CIO

Operations

Epic could still innovate in the training space from classroom-based, multiple-hour training. I...

Dec 2024
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CIO

Loyalty

Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....

Dec 2024
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CIO

Loyalty

Epic has some partnerships in the ambient listening space. That is exciting to see because the...

Dec 2024
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CIO

Loyalty, Relationship, Product

There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....

Dec 2024
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CIO

Loyalty, Product

If I were to selfishly look at our area, I would say that Epic really needs to work with our...

Dec 2024
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Director

Relationship, Product

What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...

Nov 2024
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Director

Product

There are definitely things that we are asking Epic for, but I don't know whether they overpromise....

Nov 2024
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Director

Culture, Value

Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...

Nov 2024
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Director

Product

One thing Epic could do to improve would be to simplify the user interface. Their software is so...

Nov 2024
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Director

Product

I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...

Nov 2024
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Manager

Product, Value

Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...

Jul 2024
||
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Manager

Relationship

I have not seen the quality of support Epic provides in the past many years with any other vendor...

Jul 2024
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Manager

Relationship

I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...

Jul 2024
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Manager

Operations

For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...

Jul 2024
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Manager

Relationship

Epic identified risk issues that our team had not recognized because they were very uncommon events,...

Jul 2024
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Manager

Loyalty, Product

EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...

Jul 2024
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Manager

Operations

For my developers, Epic’s training is great. My developers can become certified, and every couple of...

Jul 2024
||
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Manager

Loyalty, Product

EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...

Jul 2024
||
(0)
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Manager

Loyalty, Product

We are expecting new things. For example, Epic is talking about smart summarization and speech to...

Jul 2024
||
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Manager

Relationship, Value

If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...

Jul 2024
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(0)
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CMIO

Relationship, Product

The biggest opportunity for improvement is more flexibility in local configurations.

Jun 2024
||
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CMIO

Relationship, Product

Epic's strength is they are very focused on the clinician experience.

Jun 2024
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