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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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CIO

Relationship, Product

We don’t have certain Epic solutions because they have problems getting things approved by our...

Dec 2024
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CIO

Loyalty, Product

I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...

Dec 2024
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CIO

Loyalty, Relationship, Product

Our market is small compared to the rest of Epic’s global footprint, but they have been very...

Dec 2024
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CIO

Loyalty, Product

The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...

Dec 2024
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CIO

Relationship, Product

Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...

Dec 2024
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CIO

Relationship

Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...

Dec 2024
||
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CIO

Value

Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...

Dec 2024
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CIO

Operations

Epic could still innovate in the training space from classroom-based, multiple-hour training. I...

Dec 2024
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CIO

Loyalty

Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....

Dec 2024
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CIO

Loyalty

Epic has some partnerships in the ambient listening space. That is exciting to see because the...

Dec 2024
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CIO

Loyalty, Relationship, Product

There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....

Dec 2024
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CIO

Loyalty, Product

If I were to selfishly look at our area, I would say that Epic really needs to work with our...

Dec 2024
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Director

Relationship, Product

What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...

Nov 2024
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Director

Product

There are definitely things that we are asking Epic for, but I don't know whether they overpromise....

Nov 2024
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Director

Culture, Value

Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...

Nov 2024
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Director

Product

One thing Epic could do to improve would be to simplify the user interface. Their software is so...

Nov 2024
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Director

Product

I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...

Nov 2024
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Manager

Product, Value

Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...

Jul 2024
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Manager

Relationship

I have not seen the quality of support Epic provides in the past many years with any other vendor...

Jul 2024
||
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Manager

Relationship

I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...

Jul 2024
||
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Manager

Operations

For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...

Jul 2024
||
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Manager

Relationship

Epic identified risk issues that our team had not recognized because they were very uncommon events,...

Jul 2024
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Manager

Loyalty, Product

EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...

Jul 2024
||
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Manager

Operations

For my developers, Epic’s training is great. My developers can become certified, and every couple of...

Jul 2024
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Manager

Loyalty, Product

EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...

Jul 2024
||
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Manager

Loyalty, Product

We are expecting new things. For example, Epic is talking about smart summarization and speech to...

Jul 2024
||
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Manager

Relationship, Value

If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...

Jul 2024
||
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CMIO

Relationship, Product

The biggest opportunity for improvement is more flexibility in local configurations.

Jun 2024
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CMIO

Relationship, Product

Epic's strength is they are very focused on the clinician experience.

Jun 2024
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Director

Relationship, Product

I like that EpicCare Inpatient EHR is integrated, so we don't have a bunch of stuff bolted on. The...

May 2024
||
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Director

Loyalty, Relationship

Epic is growing internationally, and the more they grow, the better things are for us. They are...

May 2024
||
(0)
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Director

Product, Value

The skilled nursing care in our region is totally different than it is in the US, and that has been...

Apr 2024
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Director

Product

In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...

Apr 2024
||
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Director

Loyalty, Relationship

At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...

Apr 2024
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Director

Relationship

Epic has some of their senior people come to meetings. I don't know what those people are doing, but...

Apr 2024
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CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
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(0)
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CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
||
(0)
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VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
||
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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Global (Non-US) EMR Benefits 2023
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As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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