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EpicCare Inpatient EHR (Global) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The biggest opportunity for product improvement is cost. It's expensive in the current fiscal...
What I like most about the product is that clinicians like it.
The vendor's biggest strength is the partnership. They are invested in our success rather than theirs....
Epic's biggest strength is that our success is their success, so they commit to the partnership and...
There are some specific workflows that are awkward, such as discharge and readmission when patients...
What I like most about the product is that the extensive functionality of the product reduces our...
You cannot get a better product than EpicCare Inpatient EHR.
My likelihood to recommend Epic is very high. That's not a question. Epic is the center when we...
A lot of money goes into Epic, but the value is also very high. Epic is pushing the boundaries in...
Epic's software is a very costly tool. My business partners would say that it’s a nice tool but that...
Epic’s training program is around the foundational build, which is what comes out of the box. The...
In a certain space, we've had to build other solutions to bolt on to Epic's software because what...
There are aspects of Epic that are really good. If someone does acute care, the system does really...
Epic doesn’t see certain specialties as areas where they will make money, so those have not been...
If we put in an Epic support ticket around something that is close to their foundational build,...
Epic has a solid road map and is always making improvements.
Even with global situations and poor country-to-country relationships, which are outside the...
We have a great Epic team. Each Epic team comes on-site at least once a year to work with us.
EpicCare Inpatient EHR is complex software. It is hard to ensure that staff members are taking full...
If there is a workaround put in place because there is no Epic functionality built, it would be very...
Epic's strength is their attitude of partnership. They are here to solve problems together with us....
We had one interaction with Epic recently that was super impressive. We didn't have a certain kind...
Epic is pretty good at supporting our country’s community. They are talking about doing a UGM for...
I used to have a direct relationship with our Epic BFF, but I haven’t even met our current BFF, who...
We still do a fair bit of negotiating with Epic when our government comes up with new requirements....
Epic doesn’t put their interests ahead of our interests. I find it remarkable that in a software...
Epic is quite expensive. They are worth the money, but they do cost a lot. If I had to go get a new...
I really liked the model that Epic brought for our go-lives, whether they were little or big. With...
When it comes to specific requirements for our country, there seem to be costs associated with...
Our relationship with Epic is excellent. We have very good technical support and workflow support at...
There is so much focus on AI now that I feel like there might be too much focus on AI, though I am...
I cannot speak for my entire organization, but I get my questions answered very quickly by the...
The usability of the solution is quite high. To be honest, I do not think that there is a comparable...
I find that we are not getting notified when there are issues with potential issues with an upgrade....
Epic’s mobile applications are slowly expanding in functionality, but it is funny because Epic has...
Commentary Summary
Comment Type Breakout