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User Commentary
Product
There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...
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Culture, Value
If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...
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Operations, Product
The nice thing about the system is that it is a double-edged sword. It is heavily customizable....
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Product
I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...
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Relationship, Product
Epic still has some areas where they could grow, like with their reporting obligations to other...
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Loyalty
EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...
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Product
Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...
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Value
There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...
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Relationship, Product
When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...
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Product
I have used all the other EMRs, and I think Epic's product is the most solid product that is...
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Loyalty
I think our satisfaction with Epic will go down because want to do home care, population things, and...
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Relationship
Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...
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Relationship
Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...
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Operations
We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...
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Product
We would like to have an international build that is more patient centered versus billing focused....
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Relationship
The only time I have seen Epic be proactive is when they have noticed an actual system performance...
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Relationship, Product
Epic is working with us on results routing. They are helping us to work through that because it is...
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Value
Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...
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Loyalty, Relationship
Epic has been very consistent. They have been a good partner. They are still very focused on the US,...
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Relationship, Operations
Epic is good at setting up their platform so that we can go outside the walls of our organization....
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Product
We do quarterly upgrades, and Epic also does special update packages. There are way too many special...
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Operations, Value
If we teach people why they are going to do something in the system instead of teaching them how to...
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Relationship, Operations
Epic is a good, solid company. They have good people, and they train their people well. They have...
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Relationship, Relationship
Epic doesn't engage much with us in certain areas because working in those areas will not generate a...
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Operations, Operations
We would like to see Epic actually invest in their training tools. We are using one of Epic's tools,...
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Relationship
With the Epic engagement model, they engage in a consistent way with us as an organization and as a...
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Relationship, Product
One strength is the information sharing amongst Epic clients. I know that if I have a problem or a...
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Relationship
There has been more turnover at Epic's organization in the last little bit in terms of the...
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Operations
Epic offered virtual training during COVID-19, and there is some uncertainty around whether or not...
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Loyalty, Relationship, Product
The one piece that I think is interesting is how Epic is growing in the international market. I see...
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Product
EpicCare Inpatient EMR is a very Americanized solution obviously, so there is still a fair bit of...
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Loyalty
My overall satisfaction is going to go up because we are expecting to do some very cool additional...
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Product
The system's integration is an important strength. There is one chart as opposed to other systems...
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Product
The whole front end is very well designed for clinical workflow. The way we display things is highly...
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