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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Canada)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

My likelihood to recommend Epic is very high. That's not a question. Epic is the center when we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

A lot of money goes into Epic, but the value is also very high. Epic is pushing the boundaries in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Epic's software is a very costly tool. My business partners would say that it’s a nice tool but that...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Epic’s training program is around the foundational build, which is what comes out of the box. The...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

In a certain space, we've had to build other solutions to bolt on to Epic's software because what...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

There are aspects of Epic that are really good. If someone does acute care, the system does really...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Epic doesn’t see certain specialties as areas where they will make money, so those have not been...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If we put in an Epic support ticket around something that is close to their foundational build,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Epic has a solid road map and is always making improvements.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Even with global situations and poor country-to-country relationships, which are outside the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have a great Epic team. Each Epic team comes on-site at least once a year to work with us.

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

EpicCare Inpatient EHR is complex software. It is hard to ensure that staff members are taking full...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If there is a workaround put in place because there is no Epic functionality built, it would be very...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Epic's strength is their attitude of partnership. They are here to solve problems together with us....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We had one interaction with Epic recently that was super impressive. We didn't have a certain kind...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Epic is pretty good at supporting our country’s community. They are talking about doing a UGM for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I used to have a direct relationship with our Epic BFF, but I haven’t even met our current BFF, who...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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CIO

We still do a fair bit of negotiating with Epic when our government comes up with new requirements....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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CIO

Epic doesn’t put their interests ahead of our interests. I find it remarkable that in a software...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

Epic is quite expensive. They are worth the money, but they do cost a lot. If I had to go get a new...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

I really liked the model that Epic brought for our go-lives, whether they were little or big. With...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CMIO

When it comes to specific requirements for our country, there seem to be costs associated with...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMIO

Our relationship with Epic is excellent. We have very good technical support and workflow support at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

There is so much focus on AI now that I feel like there might be too much focus on AI, though I am...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CMIO

I cannot speak for my entire organization, but I get my questions answered very quickly by the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

The usability of the solution is quite high. To be honest, I do not think that there is a comparable...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

I find that we are not getting notified when there are issues with potential issues with an upgrade....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMIO

Epic’s mobile applications are slowly expanding in functionality, but it is funny because Epic has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Epic’s Nebula-based AI tools are helpful but limited. They can be turned on or off, but there is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Epic has tried to address clinician training and ease-of-use concerns in EpicCare Inpatient EHR by...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

Epic is more customer focused than other vendors I have worked with. I have a dedicated contact who...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

In terms of interoperability, Epic has helped with some integrations, but not everything is...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMIO

With EpicCare Inpatient EHR, we have had major challenges with results routing because many...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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