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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Canada)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

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User Commentary

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VP/Other Executive

My likelihood to recommend Epic is very high. That's not a question. Epic is the center when we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

A lot of money goes into Epic, but the value is also very high. Epic is pushing the boundaries in...

Comment Tone Positive
Pillars Value
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Director

Epic's software is a very costly tool. My business partners would say that it’s a nice tool but that...

Comment Tone Negative
Pillars Product, Value
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Director

Epic’s training program is around the foundational build, which is what comes out of the box. The...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

In a certain space, we've had to build other solutions to bolt on to Epic's software because what...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

There are aspects of Epic that are really good. If someone does acute care, the system does really...

Comment Tone Negative
Pillars Product
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Director

Epic doesn’t see certain specialties as areas where they will make money, so those have not been...

Comment Tone Negative
Pillars Product
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Director

If we put in an Epic support ticket around something that is close to their foundational build,...

Comment Tone Negative
Pillars Relationship
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Director

Epic has a solid road map and is always making improvements.

Comment Tone Positive
Pillars Loyalty, Relationship
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Director

Even with global situations and poor country-to-country relationships, which are outside the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have a great Epic team. Each Epic team comes on-site at least once a year to work with us.

Comment Tone Positive
Pillars Relationship, Operations
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Director

EpicCare Inpatient EHR is complex software. It is hard to ensure that staff members are taking full...

Comment Tone Negative
Pillars Product
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Director

If there is a workaround put in place because there is no Epic functionality built, it would be very...

Comment Tone Negative
Pillars Relationship, Product
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Director

Epic's strength is their attitude of partnership. They are here to solve problems together with us....

Comment Tone Positive
Pillars Relationship
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CIO

We had one interaction with Epic recently that was super impressive. We didn't have a certain kind...

Comment Tone Positive
Pillars Value
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CIO

Epic is pretty good at supporting our country’s community. They are talking about doing a UGM for...

Comment Tone Positive
Pillars Relationship
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CIO

I used to have a direct relationship with our Epic BFF, but I haven’t even met our current BFF, who...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
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CIO

We still do a fair bit of negotiating with Epic when our government comes up with new requirements....

Comment Tone Negative
Pillars Culture
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CIO

Epic doesn’t put their interests ahead of our interests. I find it remarkable that in a software...

Comment Tone Positive
Pillars Relationship, Product
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CIO

Epic is quite expensive. They are worth the money, but they do cost a lot. If I had to go get a new...

Comment Tone Negative
Pillars Value
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CIO

I really liked the model that Epic brought for our go-lives, whether they were little or big. With...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CMIO

When it comes to specific requirements for our country, there seem to be costs associated with...

Comment Tone Negative
Pillars Value
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CMIO

Our relationship with Epic is excellent. We have very good technical support and workflow support at...

Comment Tone Positive
Pillars Relationship
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CMIO

There is so much focus on AI now that I feel like there might be too much focus on AI, though I am...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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CMIO

I cannot speak for my entire organization, but I get my questions answered very quickly by the...

Comment Tone Positive
Pillars Relationship
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CMIO

The usability of the solution is quite high. To be honest, I do not think that there is a comparable...

Comment Tone Positive
Pillars Product
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CMIO

I find that we are not getting notified when there are issues with potential issues with an upgrade....

Comment Tone Negative
Pillars Relationship, Product
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CMIO

Epic’s mobile applications are slowly expanding in functionality, but it is funny because Epic has...

Comment Tone Negative
Pillars Product
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CMIO

Epic’s Nebula-based AI tools are helpful but limited. They can be turned on or off, but there is...

Comment Tone Negative
Pillars Product
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CMIO

Epic has tried to address clinician training and ease-of-use concerns in EpicCare Inpatient EHR by...

Comment Tone Positive
Pillars Operations
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CMIO

Epic is more customer focused than other vendors I have worked with. I have a dedicated contact who...

Comment Tone Positive
Pillars Relationship
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CMIO

In terms of interoperability, Epic has helped with some integrations, but not everything is...

Comment Tone Negative
Pillars Relationship, Product
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CMIO

With EpicCare Inpatient EHR, we have had major challenges with results routing because many...

Comment Tone Negative
Pillars Product
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CIO

Epic is starting to bring the rewards forward for all the investments they have made in AI. So it is...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

Anything that Epic could do to make things more cost-effective or speed up the adoption of what they...

Comment Tone Negative
Pillars Value
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CIO

Epic doesn’t nickel-and-dime at all; they are probably the only vendor I have that doesn’t. If they...

Comment Tone Negative
Pillars Value
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