EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Operations
If we consider technical support as part of the whole thing, like training and supporting our team...
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Loyalty, Product
Epic doesn't have anything out of the box with integration for our HIE. But the requirements for our...
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Value
We are still losing money because we have a lot of denials. We saw immediate operational and...
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Relationship
All in all, we have had a very good experience with Epic. We like their engagement and support. They...
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Loyalty, Product
The main gap for Epic’s system in terms of local needs is the country-specific billing requirements....
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Product
Epic's biggest opportunities for improvement include adding Arabic language options to their AI and...
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Relationship
The biggest strengths of Epic are their support team, continued development, and patient care.
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Relationship, Product
Epic supports our integration, but that integration is based on their road map. For example, if...
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Product
I like Epic, and I like the solution. I have used multiple EHRs, and I have found that Epic's are...
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Operations, Product
In the US, Epic is doing efficiency classes for nurses and physicians. Those are very helpful. Those...
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Relationship, Value
Our management keeps asking us about the ROI of each of the system's features and how that feature...
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Relationship
I usually don't get a fast response from the vendor by phone or email, but that is mainly because I...
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Relationship
The vendor's executive involvement depends on who is leading the team. Our last team was a bit more...
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Loyalty, Relationship, Value
Epic has given us a solution where we can target measurements, and we are satisfied with that. For...
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Operations
Most of our trainers are on our side. We don't have much support from Epic's training team. We have...
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Operations
I want Epic to put more emphasis on end-user training and how to get the most out of the system so...
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Relationship
Epic changes their TS people very frequently, and that affects our communication with them....
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Value
Epic does not charge for every little thing. EpicCare Inpatient EHR is a little expensive, but we...
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Product, Value
I would recommend EpicCare Inpatient EHR. If someone can afford it, they shouldn't hesitate to take...
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Relationship
Epic does keep all their promises. We have top upgrades each year with new features. They are...
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Relationship
Epic’s support is super good. Sometimes we have some people who are not really up to our complexity...
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Loyalty, Product
Clinically, EpicCare Inpatient EHR covers a big part of our needs really well. From an RCM...
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Operations
Epic's implementation plan is extraordinary. The vendor has a plan in place, and they will track...
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Operations
Epic has a very structured training system for end users and superusers. They had a system where...
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Culture, Value
Epic avoids charging. If we have paid the right amount for the volume of service we have and if we...
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Product
Our local regulations meet international standards, so we use all of the safe practice standards...
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Loyalty, Product
The integration between Epic’s modules rates perfectly. But we have some difficulty integrating our...
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Loyalty, Product
Our quality team has demands that are in EpicCare Inpatient EHR, but they are messed up due to our...
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Product
I would like to see more of Epic’s solutions in my country if Epic can make them available at...
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Relationship, Value
Epic is excellent. They are very helpful in terms of charging. From what I hear from my leaders,...
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Product
EpicCare Inpatient EHR is definitely not meeting all our local needs. I believe it is below all our...
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Relationship
Epic demonstrates strong commitment and proactive engagement. They consistently drive the client...
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Product
Despite EpicCare Inpatient EHR's initial complexity, what I appreciate most about the product is how...
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Product
One of Epic's key opportunities lies in enhancing localization for the nonclinical modules,...
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Relationship
Epic has already set a high bar with an exceptional customer support team. Their support team goes...
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Operations, Product
EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...
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Product
Our biggest challenge continues to be on the RCM side. If there is anything with that related to...
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Product
I would like to see Epic actively identifying areas for improvement within each instance. The...
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Relationship, Product
Epic is very supportive, and the product has great functionality.
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Commentary Summary
Comment Type Breakout