EpicCare Inpatient EHR (Global) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CMIO

Value

Epic doesn’t charge extra for the things that are part of the package that we agreed on, but if I...

Oct 2023
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CMIO

Product

All the new technologies that Epic wants to deliver are cloud based, and I can't use them.

Oct 2023
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CMIO

Loyalty, Product

Epic needs to improve their interoperability. I can't get an RCM solution. Epic won't even look at...

Oct 2023
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CMIO

Relationship

To help drive adoption, Epic sends us everything. They give us reports, dashboards, and everything....

Oct 2023
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CMIO

Loyalty, Product

One of the most important improvements that Epic could focus on over the next 12 months would be to...

Oct 2023
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Manager

Value

I don't know Epic's dollar value, but I look at Epic as a partner. A partner doesn’t look for money,...

Aug 2023
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Manager

Operations, Product

EpicCare Inpatient EMR is not super easy to use, and the product requires some attention from end users....

Aug 2023
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Manager

Operations

Our journey with Epic started with learning what Epic is like and learning about the tools to build...

Aug 2023
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Manager

Operations

Epic was very supportive at the beginning and provided an introduction to our end users. Epic came...

Aug 2023
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Director

Product

The system’s front-end reporting needs improvement. The feedback I hear from operations is that...

May 2023
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Director

Relationship, Operations

Our last upgrade of the system was a bit shaky. We ran into something a little self-inflicted, but...

May 2023
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Director

Relationship

Epic’s service team is sometimes annoyingly proactive. If there is an escalation that needs to be...

May 2023
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Director

Culture, Relationship

Epic keeps all of their promises to the point where they are almost annoyingly specific sometimes to...

May 2023
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Director

Product

I like that everything is one unified record in the entire continuum of care.

May 2023
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Director

Loyalty, Product

There is a lot Epic is doing that is super beneficial, especially in terms of offering more precise...

May 2023
||
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