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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship, Product

Epic supports our integration, but that integration is based on their road map. For example, if...

Sep 2025
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Director

Product

I like Epic, and I like the solution. I have used multiple EHRs, and I have found that Epic's are...

Sep 2025
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Director

Operations, Product

In the US, Epic is doing efficiency classes for nurses and physicians. Those are very helpful. Those...

Sep 2025
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Director

Relationship, Value

Our management keeps asking us about the ROI of each of the system's features and how that feature...

Sep 2025
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Director

Relationship

I usually don't get a fast response from the vendor by phone or email, but that is mainly because I...

Sep 2025
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Director

Relationship

The vendor's executive involvement depends on who is leading the team. Our last team was a bit more...

Sep 2025
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Director

Loyalty, Relationship, Value

Epic has given us a solution where we can target measurements, and we are satisfied with that. For...

Sep 2025
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Director

Operations

Most of our trainers are on our side. We don't have much support from Epic's training team. We have...

Sep 2025
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Director

Operations

I want Epic to put more emphasis on end-user training and how to get the most out of the system so...

Sep 2025
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Director

Relationship

Epic changes their TS people very frequently, and that affects our communication with them....

Sep 2025
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Manager

Value

Epic does not charge for every little thing. EpicCare Inpatient EHR is a little expensive, but we...

Aug 2025
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Manager

Product, Value

I would recommend EpicCare Inpatient EHR. If someone can afford it, they shouldn't hesitate to take...

Aug 2025
||
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Manager

Relationship

Epic does keep all their promises. We have top upgrades each year with new features. They are...

Aug 2025
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Manager

Relationship

Epic’s support is super good. Sometimes we have some people who are not really up to our complexity...

Aug 2025
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Manager

Loyalty, Product

Clinically, EpicCare Inpatient EHR covers a big part of our needs really well. From an RCM...

Aug 2025
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Director

Operations

Epic's implementation plan is extraordinary. The vendor has a plan in place, and they will track...

Jul 2025
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Director

Operations

Epic has a very structured training system for end users and superusers. They had a system where...

Jul 2025
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Director

Culture, Value

Epic avoids charging. If we have paid the right amount for the volume of service we have and if we...

Jul 2025
||
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Director

Product

Our local regulations meet international standards, so we use all of the safe practice standards...

Jul 2025
||
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Manager

Loyalty, Product

The integration between Epic’s modules rates perfectly. But we have some difficulty integrating our...

Jul 2025
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Manager

Loyalty, Product

Our quality team has demands that are in EpicCare Inpatient EHR, but they are messed up due to our...

Jul 2025
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Manager

Product

I would like to see more of Epic’s solutions in my country if Epic can make them available at...

Jul 2025
||
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Manager

Relationship, Value

Epic is excellent. They are very helpful in terms of charging. From what I hear from my leaders,...

Jul 2025
||
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Manager

Product

EpicCare Inpatient EHR is definitely not meeting all our local needs. I believe it is below all our...

Jul 2025
||
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Director

Relationship

Epic demonstrates strong commitment and proactive engagement. They consistently drive the client...

Jul 2025
||
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Director

Product

Despite EpicCare Inpatient EHR's initial complexity, what I appreciate most about the product is how...

Jul 2025
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Director

Product

One of Epic's key opportunities lies in enhancing localization for the nonclinical modules,...

Jul 2025
||
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Director

Relationship

Epic has already set a high bar with an exceptional customer support team. Their support team goes...

Jul 2025
||
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Director

Operations, Product

EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...

Apr 2025
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Director

Product

Our biggest challenge continues to be on the RCM side. If there is anything with that related to...

Apr 2025
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Physician

Product

I would like to see Epic actively identifying areas for improvement within each instance. The...

Apr 2025
||
(0)
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Physician

Relationship, Product

Epic is very supportive, and the product has great functionality.

Apr 2025
||
(0)
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CMIO

Product

The biggest gap in Epic's product is CRM. That is a huge challenge for our region as a whole. We...

Mar 2025
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(0)
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CMIO

Value

In the United States, when there is a federal law change and some mandated change needs to occur,...

Mar 2025
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Director

Product

Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...

Dec 2024
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Director

Product

Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...

Dec 2024
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(0)
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Director

Relationship, Product

Epic is really up there with delivering new technology, especially on the AI front.

Dec 2024
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Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
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