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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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Director

Operations, Product

EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...

Apr 2025
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Director

Product

Our biggest challenge continues to be on the RCM side. If there is anything with that related to...

Apr 2025
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Physician

Product

I would like to see Epic actively identifying areas for improvement within each instance. The...

Apr 2025
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Physician

Relationship, Product

Epic is very supportive, and the product has great functionality.

Apr 2025
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CMIO

Product

The biggest gap in Epic's product is CRM. That is a huge challenge for our region as a whole. We...

Mar 2025
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CMIO

Value

In the United States, when there is a federal law change and some mandated change needs to occur,...

Mar 2025
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Director

Product

Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...

Dec 2024
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Director

Product

Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...

Dec 2024
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Director

Relationship, Product

Epic is really up there with delivering new technology, especially on the AI front.

Dec 2024
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Manager

Relationship

Epic's support has been outstanding, and the product is excellent. However, we do encounter some...

Oct 2024
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Physician

Relationship

Epic's biggest strengths are that they have good support and that they are approachable.

Aug 2024
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Physician

Relationship, Product

Epic's biggest opportunity to improve the product would be to provide physician builder support.

Aug 2024
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Physician

Product

My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.

Aug 2024
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Physician

Relationship

Epic could improve my experience by having an annual meeting or gathering for customers.

Aug 2024
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Physician

Product

Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.

Aug 2024
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Physician

Relationship, Product

Epic's biggest opportunity for product improvement is with AI.

Aug 2024
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Manager

Relationship, Product

Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...

Jul 2024
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Manager

Product

Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...

Jul 2024
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Manager

Relationship

Things are okay with respect to working with Epic, but there are things that we wish to see...

Jul 2024
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Related Reports
Performance
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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.



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