EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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Director

Relationship, Product

I like that EpicCare Inpatient EHR is integrated, so we don't have a bunch of stuff bolted on. The...

May 2024
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Director

Loyalty, Relationship

Epic is growing internationally, and the more they grow, the better things are for us. They are...

May 2024
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Director

Product, Value

The skilled nursing care in our region is totally different than it is in the US, and that has been...

Apr 2024
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Director

Product

In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...

Apr 2024
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Director

Loyalty, Relationship

At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...

Apr 2024
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Director

Relationship

Epic has some of their senior people come to meetings. I don't know what those people are doing, but...

Apr 2024
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CMIO

Loyalty, Loyalty, Product, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
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CMIO

Product, Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
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CMIO

Loyalty, Loyalty, Product, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
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CMIO

Culture, Culture, Loyalty, Loyalty, Value, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
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CMIO

Operations, Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
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CMIO

Relationship, Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
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CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
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CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
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VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
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VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
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VP/Other Executive

Relationship, Relationship, Product, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
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VP/Other Executive

Culture, Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
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VP/Other Executive

Operations, Operations, Product, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
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VP/Other Executive

Operations, Operations, Product, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
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CNIO

Product, Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
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CNIO

Loyalty, Loyalty, Relationship, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
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CNIO

Culture, Culture, Value, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
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CNIO

Relationship, Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
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CNIO

Operations, Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
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CNIO

Relationship, Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
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CNIO

Product, Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
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CNIO

Relationship, Relationship, Product, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
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CNIO

Relationship, Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
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CNIO

Culture, Culture, Relationship, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
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CNIO

Relationship, Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
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CNIO

Relationship, Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
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CNIO

Relationship, Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
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CNIO

Relationship, Relationship, Product, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
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Manager

Culture, Value

Epic is transparent with charging, but we are finding that anytime we need something, whether it is...

Jan 2024
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Manager

Relationship, Operations, Product

Epic is a big global company, and EpicCare Inpatient EHR is a proprietary system, and we have to...

Jan 2024
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Manager

Product

We get some good feedback from people on the ground who use EpicCare Inpatient EHR, and then we get...

Jan 2024
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Manager

Relationship, Operations

Epic’s support is great. I have no problems with being able to talk to their executives, the account...

Jan 2024
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Product, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Product, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
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VP/Other Executive

Culture, Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
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Manager

Product, Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
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Manager

Product, Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
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Manager

Product, Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
||
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CIO

Value

I just can't keep up with Epic. There is so much potential, and my budget just doesn't allow me to...

Dec 2023
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CIO

Value

Every other vendor pales in comparison to Epic in terms of not charging for every little thing. Epic...

Dec 2023
||
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CIO

Relationship, Product

Epic absolutely supports our integration goals; it is just that there are so many models out there...

Dec 2023
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CIO

Product

We were one of the early adopters of Epic in our region, and in the early days, the localization was...

Dec 2023
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Director

Relationship, Relationship, Value, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
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Director

Product, Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
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Director

Product, Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
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Director

Relationship, Relationship, Product, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
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CMIO

Product, Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
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CMIO

Relationship, Relationship, Operations, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
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CMIO

Relationship, Relationship, Product, Product, Value, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
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CMIO

Product, Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
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Director

Relationship, Relationship, Product, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
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Director

Relationship, Relationship, Product, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
||
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Analyst/Coordinator

Operations, Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
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Analyst/Coordinator

Operations, Operations, Product, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
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Analyst/Coordinator

Operations, Operations, Product, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
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Analyst/Coordinator

Loyalty, Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
||
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Analyst/Coordinator

Operations, Operations, Product, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
||
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Analyst/Coordinator

Product, Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
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CNIO

Relationship, Relationship, Product, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
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CNIO

Relationship, Relationship, Product, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
||
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CNIO

Relationship, Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
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CIO

Loyalty, Loyalty, Product, Product

We would like to see more development from Epic in terms of mobile applications. One of the great...

Nov 2023
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CIO

Product, Product

In terms of the product meeting our country’s specific needs, there are some issues around...

Nov 2023
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CIO

Loyalty, Loyalty, Product, Product

In terms of integration, we have our national network connected. What we don't have but are hoping...

Nov 2023
||
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CIO

Operations, Operations

From a technical point of view, the implementation went very well. But when we are using the...

Nov 2023
||
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CIO

Operations, Operations

When we implemented the product, the modules worked in a siloed way. Each area had to create their...

Nov 2023
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CIO

Operations, Operations

For the training on the administrative side, the multiweek pathway and amount of registration are...

Nov 2023
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CIO

Relationship, Relationship, Value, Value

Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...

Nov 2023
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CMIO

Value

Epic doesn’t charge extra for the things that are part of the package that we agreed on, but if I...

Oct 2023
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CMIO

Product

All the new technologies that Epic wants to deliver are cloud based, and I can't use them.

Oct 2023
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CMIO

Loyalty, Product

Epic needs to improve their interoperability. I can't get an RCM solution. Epic won't even look at...

Oct 2023
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CMIO

Relationship

To help drive adoption, Epic sends us everything. They give us reports, dashboards, and everything....

Oct 2023
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CMIO

Loyalty, Product

One of the most important improvements that Epic could focus on over the next 12 months would be to...

Oct 2023
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Director

Product

There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...

Sep 2023
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Director

Culture, Value

If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...

Sep 2023
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Director

Operations, Product

The nice thing about the system is that it is a double-edged sword. It is heavily customizable....

Sep 2023
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Director

Product

I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...

Sep 2023
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Director

Relationship, Product

Epic still has some areas where they could grow, like with their reporting obligations to other...

Sep 2023
||
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Director

Loyalty

EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...

Sep 2023
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Director

Product

Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...

Sep 2023
||
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Director

Value

There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...

Sep 2023
||
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Director

Loyalty, Loyalty, Product, Product

The system can get too complicated sometimes. However, it is still probably way above average...

Aug 2023
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Director

Culture, Culture, Relationship, Relationship

Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...

Aug 2023
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Manager

Value

I don't know Epic's dollar value, but I look at Epic as a partner. A partner doesn’t look for money,...

Aug 2023
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Manager

Operations, Product

EpicCare Inpatient EMR is not super easy to use, and the product requires some attention from end users....

Aug 2023
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Manager

Operations

Our journey with Epic started with learning what Epic is like and learning about the tools to build...

Aug 2023
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Manager

Operations

Epic was very supportive at the beginning and provided an introduction to our end users. Epic came...

Aug 2023
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Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
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(0)
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Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
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Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
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Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
||
(0)
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Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
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(0)
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Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
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Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
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Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
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CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
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CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
||
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CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
||
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CNIO

Product, Product

EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...

Jun 2023
||
(0)
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CNIO

Product, Product

We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...

Jun 2023
||
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CNIO

Loyalty, Loyalty, Product, Product

We are really trying to focus on more of the cultural change within our organization. We have a...

Jun 2023
||
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CNIO

Relationship, Relationship, Operations, Operations

Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...

Jun 2023
||
(0)
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CNIO

Product, Product

One thing that we love about Epic's system is the fact that it is a single database. As we...

Jun 2023
||
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CNIO

Product, Product, Value, Value

Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...

Jun 2023
||
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CNIO

Loyalty, Loyalty, Relationship, Relationship

Epic is starting to be much more responsive to some of the unique demands that are coming from our...

Jun 2023
||
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CNIO

Relationship, Relationship

Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...

Jun 2023
||
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Manager

Relationship, Relationship, Product, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
||
(0)
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Manager

Relationship, Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
||
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Director

Product, Product

The system has good integration, so we have a mutual record viewer. The viewer does health...

May 2023
||
(0)
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Director

Culture, Culture, Product, Product

Some IT things in the system are portrayed as easier to fix than they really are; there are some...

May 2023
||
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Director

Operations, Operations

The hyperdrive upgrade has been much more onerous than the vendor expected it to be. That has been...

May 2023
||
(0)
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Director

Product

The system’s front-end reporting needs improvement. The feedback I hear from operations is that...

May 2023
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Director

Relationship, Operations

Our last upgrade of the system was a bit shaky. We ran into something a little self-inflicted, but...

May 2023
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Director

Relationship

Epic’s service team is sometimes annoyingly proactive. If there is an escalation that needs to be...

May 2023
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Director

Culture, Relationship

Epic keeps all of their promises to the point where they are almost annoyingly specific sometimes to...

May 2023
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Director

Product

I like that everything is one unified record in the entire continuum of care.

May 2023
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Director

Loyalty, Product

There is a lot Epic is doing that is super beneficial, especially in terms of offering more precise...

May 2023
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