EpicCare Inpatient EHR (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...
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Relationship
I have a regular catch-ups with an executive, and I find those enormously helpful.
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Loyalty, Relationship
We are extending our instance to other hospitals. I think the most important thing is for Epic to...
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Product
Our first priority is the comprehensive nature of the system and the ability to access all aspects...
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Operations, Product
The recent upgrades for the solution are pretty good. I like their processes, and they work well. We...
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Operations
Epic has a model for the go-live that only works well if people can do everything in the way that...
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Operations
There are so many factors that influence the success of an implementation. There are pockets of Epic...
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Product
There are parts of EpicCare Inpatient EHR that work brilliantly, so it isn't all bad. There are...
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Operations
Our Epic contact person during training was terrible. They were not great. They were almost never...
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Product
I don't think EpicCare Inpatient EHR has been designed with clinicians in mind, or with human...
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Product
I don't think that the reporting in EpicCare Inpatient EHR works well at all. We really struggle to...
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Relationship
An idea was brought up to Epic for them to keep an eye on changing governance at a national level,...
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Relationship
The vendor’s support is fantastic, and the relationships that our team has with Epic's technical...
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Product
EpicCare Inpatient EHR integrates with internal solutions quite well, and most of the time, it is...
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Relationship
Epic has their own vision of where the system needs to go, and they are very good at trying to get...
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Culture, Value
We pay a premium for having EpicCare Inpatient EHR, and when we need things that are specific to our...
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Relationship, Product, Value
The solution doesn’t remove administrative burden to enable clinicians to do the work they are paid...
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Product
Epic’s Nebula-based AI tools are helpful but limited. They can be turned on or off, but there is...
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Operations
Epic has tried to address clinician training and ease-of-use concerns in EpicCare Inpatient EHR by...
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Relationship
Epic is more customer focused than other vendors I have worked with. I have a dedicated contact who...
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Relationship, Product
In terms of interoperability, Epic has helped with some integrations, but not everything is...
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Product
With EpicCare Inpatient EHR, we have had major challenges with results routing because many...
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Product, Value
EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.
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Relationship, Operations
The implementation services for Epic are very good. They have very good support. We have good...
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Loyalty, Relationship, Product
Epic is starting to bring the rewards forward for all the investments they have made in AI. So it is...
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Value
Anything that Epic could do to make things more cost-effective or speed up the adoption of what they...
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Value
Epic doesn’t nickel-and-dime at all; they are probably the only vendor I have that doesn’t. If they...
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Relationship
Epic could improve their customers' experiences by ensuring that all of EpicCare Inpatient EHR's...
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Relationship, Product
Epic needs to better understand the European context and needs. Of course, we work kind of...
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Product
Our experience was always positive with Epic. If I had a wish, I would say Epic needs a European...
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Relationship
The thing I like most about Epic is the unique collaboration they have. Everything is mostly...
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Relationship, Operations
Epic needs to reduce the need for customer-side validation during AI implementations, provide better...
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Relationship, Product
Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...
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Relationship, Product
Epic supports our integration, but that integration is based on their road map. For example, if...
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Product
I like Epic, and I like the solution. I have used multiple EHRs, and I have found that Epic's are...
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Operations, Product
In the US, Epic is doing efficiency classes for nurses and physicians. Those are very helpful. Those...
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Relationship, Value
Our management keeps asking us about the ROI of each of the system's features and how that feature...
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Relationship
I usually don't get a fast response from the vendor by phone or email, but that is mainly because I...
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Relationship
The vendor's executive involvement depends on who is leading the team. Our last team was a bit more...
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Loyalty, Relationship, Value
Epic has given us a solution where we can target measurements, and we are satisfied with that. For...
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Operations
Most of our trainers are on our side. We don't have much support from Epic's training team. We have...
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Operations
I want Epic to put more emphasis on end-user training and how to get the most out of the system so...
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Relationship
Epic changes their TS people very frequently, and that affects our communication with them....
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Product, Value
Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...
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Relationship
We have a local Epic presence here for support, so we have people on the ground.
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Operations
Epic could make their training better by making it more pertinent to our country. The vendor is...
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Operations, Product
The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...
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Loyalty, Product
For MyChart, there are certain features that we have needed and been waiting for for years. We still...
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Operations, Product
We wanted to take all upgrades, regardless of applicability. That was our organization’s decision...
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Relationship, Product
Epic is pushing everybody very fast into the AI space. Epic is 5,000 miles ahead of everybody, and...
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Relationship, Product
We really like Epic’s R&D. After UGM, one of our comments was about how patient centered and...
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Operations
There were a lot of pitfalls in the training space initially in our project. The training was good,...
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Value
I don't know many vendors that have an incentive program. Epic has the Honor Roll program, and they...
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Operations, Value
It was a lot of money to do the project, but we underestimated that when we standardized our Wi-Fi...
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Relationship, Operations
We support ourselves in all our implementations and upgrades now, but historically when Epic...
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Product
Epic’s system is really good for inpatient and ambulatory work, but when we move to the bookends of...
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Relationship
We have a lot of enhancement requests in, but Epic doesn't give us commitments because they don't...
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Product
There are things that are challenging and difficult in EpicCare Inpatient EHR, and we know what they...
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Loyalty
We haven't measured a lot of the outcomes, like we don't have our KPIs solid yet, but from what I...
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Relationship, Operations, Product
Epic meets most of our local needs because we have a country-specific instance of the system. Epic...
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Product
Epic has been pretty good at localizing EpicCare Inpatient EHR to meet our country-specific needs....
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Loyalty, Operations
I sure hope EpicCare Inpatient EHR is part of our long-term plans. I would buy it again. Once we are...
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Relationship, Operations
I'm really happy with the support that we get from Epic with upgrades. However, they could give us...
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Product
When I try to help new doctors come to the hospital who have used a different medical record system,...
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Relationship, Operations
When I go to Epic with a problem, they always find ways to try and resolve it. Even when they come...
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Value
As somebody who doesn't know how much money we put into this EpicCare Inpatient EHR, I feel like we...
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Relationship
I feel heard when we speak up about things that we think are good ideas. Epic tries to give us a...
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Product
Every time we get a new improvement or a new upgrade, it always seems to be something that aids our...
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Relationship, Product
The things that I like the most about the vendor are their abilities to quickly execute things and...
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Loyalty, Relationship, Product
Epic's biggest opportunity for improvement is enhancing the system's usability for the European market....
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Relationship
The vendor's biggest strengths are their innovation, their power to execute, and their engagement....
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Relationship
To improve customer experiences, the vendor could enhance medication workflows and provide certain...
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Relationship, Product
I would like Epic to keep focusing on regional and local needs.
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Relationship, Product
Continual improvement is Epic's strongest quality.
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Product
Epic's strength is their complete solution, development, and user-friendliness. I like the stability...
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Product
Further integration and interoperability are an area of improvement for Epic. They could also change...
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Operations, Product
The greatest opportunity to improve EpicCare Inpatient EHR would be through adaptation to European...
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Relationship
Epic provides excellent support and a complete healthcare platform. I like the flexibility of the product....
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Relationship, Product
Epic's strengths are their focus on R&D and the continual development of their products. I like that...
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Loyalty, Product
I would tell others to get EpicCare Inpatient EHR if they can pay for it. I am quite satisfied with...
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Relationship, Value
If Epic wants a higher rating in terms of their proactive service, they need to proactively reach...
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Operations
Epic's implementation services were good, and Epic has trained the system well. Additionally, Epic...
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Culture, Product
When organizations implement EpicCare Inpatient EHR, it usually isn't as perfect as they expect it...
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Operations, Product
EpicCare Inpatient EHR isn't as easy to use as I would like it to be. End users need some training....
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Product
The vendor's biggest strengths are the integration they have across areas of care. This allows us to...
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Culture
If the vendor lowered the price of the product, that would improve our experience.
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Product
The biggest opportunities for product improvement are to link the front-end and back-end reports to...
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Value
Epic does not charge for every little thing. EpicCare Inpatient EHR is a little expensive, but we...
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Product, Value
I would recommend EpicCare Inpatient EHR. If someone can afford it, they shouldn't hesitate to take...
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Relationship
Epic does keep all their promises. We have top upgrades each year with new features. They are...
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Relationship
Epic’s support is super good. Sometimes we have some people who are not really up to our complexity...
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Loyalty, Product
Clinically, EpicCare Inpatient EHR covers a big part of our needs really well. From an RCM...
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Product
Epic's strength is that they have a module that covers most needs. When we use Epic's modules, they...
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Relationship, Product
Epic needs to shift away from focusing on billing and insurance and start to focus on patient care....
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Product
EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...
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Operations
Epic's implementation plan is extraordinary. The vendor has a plan in place, and they will track...
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Operations
Epic has a very structured training system for end users and superusers. They had a system where...
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Culture, Value
Epic avoids charging. If we have paid the right amount for the volume of service we have and if we...
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Product
Our local regulations meet international standards, so we use all of the safe practice standards...
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Product
What is new for us in the Epic environment is EpicCare Inpatient EHR working with non-English,...
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Operations
Epic does a pretty good job of training people in the system. The problem is that EpicCare Inpatient...
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Loyalty, Value
We have not yet received our money's worth with EpicCare Inpatient EHR. When we put out the project,...
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Relationship, Product
I would absolutely recommend Epic. Everybody who wants to really get in the future and have a...
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Relationship
I was really impressed with Epic. It surprised me that Epic had such forthcoming, knowledgeable, and...
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Relationship, Product
When we started out with EpicCare Inpatient EHR, we had some ambitious goals that required some work...
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Relationship
We have regular meetings with our Epic TS people. We have Sherlock as an online tool, and we have a...
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Loyalty, Relationship, Product
We did some regular surveys on user satisfaction with EpicCare Inpatient EHR, and we still have many...
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Operations, Product
There are certain functions in EpicCare Inpatient EHR that need a lot of clicks due to regulatory...
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Relationship
Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...
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Product, Value
I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...
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Loyalty, Product
The integration between Epic’s modules rates perfectly. But we have some difficulty integrating our...
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Loyalty, Product
Our quality team has demands that are in EpicCare Inpatient EHR, but they are messed up due to our...
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Product
I would like to see more of Epic’s solutions in my country if Epic can make them available at...
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Relationship, Value
Epic is excellent. They are very helpful in terms of charging. From what I hear from my leaders,...
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Product
EpicCare Inpatient EHR is definitely not meeting all our local needs. I believe it is below all our...
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Relationship
Epic demonstrates strong commitment and proactive engagement. They consistently drive the client...
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Product
Despite EpicCare Inpatient EHR's initial complexity, what I appreciate most about the product is how...
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Product
One of Epic's key opportunities lies in enhancing localization for the nonclinical modules,...
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Relationship
Epic has already set a high bar with an exceptional customer support team. Their support team goes...
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Product
I like the integration possibilities that EpicCare Inpatient EHR has with other systems.
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Product
The system's UI could have more flexibility.
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Relationship
Some of Epic's strengths are thinking along with us and collaborating with us.
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Operations
Epic’s training is provided for the foundation system, but not for the way we have adapted the...
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Value
EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...
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Relationship
Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...
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Relationship
We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...
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Product
EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...
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Product
EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...
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Relationship
Epic has a very good ticketing portal where we can chat, document issues, and have long-term...
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Loyalty, Product
Data protection is definitely more important in our region. There are a couple of solutions that we...
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Product
With Epic, we have faced challenges linked to the fact that we are their only customer in the area....
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Relationship
I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...
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Operations, Product
EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...
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Operations
Epic’s training is very American. We configure our software, so our workflow differs from that of...
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Relationship, Product
EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...
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Operations, Product
EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...
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Product
Our biggest challenge continues to be on the RCM side. If there is anything with that related to...
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Product
I would like to see Epic actively identifying areas for improvement within each instance. The...
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Relationship, Product
Epic is very supportive, and the product has great functionality.
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Relationship
Epic is extremely supportive. They are really easy to work with. One executive in particular has...
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Operations
I would recommend Epic but with caveats. Any learning Epic provides from implementation to...
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Operations, Product
With regard to reporting, Epic is really struggling to get data out of the system and to build...
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Value
Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...
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Operations
The implementation for me and my organization rated at the top of the scale, but the upgrades could...
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Product
In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....
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Relationship, Product
A recent issue is about students and employee records. We can only have one Epic account per person,...
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Loyalty
I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...
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Relationship
Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...
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Product, Value
The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...
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Relationship, Product
Epic's strength is their involvement with our organization, as well as their willingness to work...
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Relationship, Product
Epic's biggest opportunity to improve the solution is to include extra testing for new development...
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Product
The issue with EpicCare Inpatient EHR is that it does so much. There are so many options and things...
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Relationship
Epic has an actual role called our BFF, and I can literally text that person, and they will respond...
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Relationship, Value
Epic has shifted to believing in the adoption of their products so much that they help users for...
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Value
For Epic, I would rate receiving my money's worth slightly above the middle of the road. That is not...
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Relationship
Epic meets most of our local needs. We don't install things off of the US foundation of EpicCare...
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Product
The biggest gap in Epic's product is CRM. That is a huge challenge for our region as a whole. We...
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Value
In the United States, when there is a federal law change and some mandated change needs to occur,...
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Relationship, Product
With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...
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Loyalty, Product
Epic was among the first vendors in the market to get AI into production.
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Loyalty, Value
I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...
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Product
With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...
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Relationship
Epic’s technical-services people tend to change. They are young people, and they change places and...
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Culture, Relationship
It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....
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Value
Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...
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Product
EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...
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Product
Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...
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Value
The cost of EpicCare Inpatient EHR in our country compared to the US dollar makes it a very...
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Relationship, Value
The solution is expensive, but Epic was very helpful during COVID-19 and gave us some functionality...
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Relationship
Epic’s support is really second to none. The vendor is very responsive. I could ring the higher-up...
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Loyalty, Product
EpicCare Inpatient EHR meets our local needs. The product functionality is fantastic. The system is...
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Operations
We run a very tight ship here in terms of implementation services, and we have nothing but praise...
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Value
As an end user, I absolutely love EpicCare Inpatient EHR. I used another EHR vendor, and I hated...
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Operations
It is quite difficult to start the training with Epic. Based on where we are, if we were to...
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Operations, Product
If an end user has had Epic's comprehensive training, I think the ease of use definitely rates up...
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Loyalty, Product
My likelihood to recommend EpicCare Inpatient EHR rates at the top of the scale. I rave about the...
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Product, Value
One feature I really like is Secure Chat. It makes it really easy for us to communicate with...
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Culture, Value
We struggle with Epic keeping their promises. I wonder whether that is a communication thing as we...
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Product
With Epic, we have completed deep implementations across the group of hospitals and in smaller...
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Relationship
There are a couple of levels to how Epic works with us strategically. With technical advisory...
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Product
Epic's biggest strengths are that the product is user-friendly and that it has good integrations...
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Product
One improvement Epic could make would be to offer mobile solutions, especially mobile x-ray and...
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Product
Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...
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Relationship
Epic could improve our experience by providing more support for our country's model of care. The...
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Relationship
Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...
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Relationship, Product
What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...
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Loyalty
We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...
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Relationship, Product
We don’t have certain Epic solutions because they have problems getting things approved by our...
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Loyalty, Product
I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...
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Loyalty, Relationship, Product
Our market is small compared to the rest of Epic’s global footprint, but they have been very...
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Loyalty, Product
The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...
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Product
What I like most about the product is the freedom when it comes to furnishing.
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Product
One way the product could improve would be by seeing quieter views.
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Relationship, Product
The strongest features of the supplier are that they have a lot of capacity for development, they...
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Relationship, Product
To improve our experience as a customer, the supplier could improve their content, the honor...
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Loyalty, Product
We have these two mantras, which are digital first and Epic first. So if we can do something...
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Value
In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...
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Product, Value
The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...
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Product
In terms of integration, Epic talks a better game than they deliver.
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Relationship
Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...
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Loyalty, Relationship
Epic is very active, and they are very interested in the market in our region at the moment. They...
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Loyalty, Product
We are going through a really big process at the moment to try and get Epic to build us a certain...
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Product
Epic can improve on interoperability with other vendors, particularly for mobile and AI solutions.
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Relationship, Product
Epic's strength is that they have a fully integrated system. I like that they are constantly...
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Relationship, Product
Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...
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Relationship
Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...
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Value
Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...
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Operations
Epic could still innovate in the training space from classroom-based, multiple-hour training. I...
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Loyalty
Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....
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Loyalty
Epic has some partnerships in the ambient listening space. That is exciting to see because the...
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Loyalty, Relationship, Product
There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....
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Loyalty, Product
If I were to selfishly look at our area, I would say that Epic really needs to work with our...
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Product
Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...
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Product
Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...
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Relationship, Product
Epic is really up there with delivering new technology, especially on the AI front.
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Value
Some items are only available in the US or aren't compatible with our government health...
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Value
We would like Epic to reduce their cost model and employ more staff members from our country who...
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Relationship
Epic has a very patient-centered approach. They are always striving to improve their system to...
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