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User Commentary
Relationship
Epic's support has been outstanding, and the product is excellent. However, we do encounter some...
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Product
Epic has a massive amount of functionality and possibilities, and that is very exciting.
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Relationship
Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...
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Loyalty, Operations, Product
We are now reaching a point with the system where we can see how its build is too complex for some...
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Loyalty
When we decided to go with Epic, we needed a company that was able to build up the things that we...
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Relationship
If I have a problem, then I will get the right people from the vendor. I have a very good...
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Loyalty, Product
Something that is really important to us is knowing what is going on with generative and ambient AI....
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Product
One of the big advantages of Epic's system is that it gives us the ability to execute things. After...
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Operations, Product
A part of the problem with the system is its design and user experience. One thing that we always...
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Relationship, Product
EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...
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Relationship, Operations
There are a lot of things to improve in the system. We get reviews, but we miss when the next step...
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Product
We are really happy that we have a powerful platform that we can use to steer our organization. We...
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Relationship
Epic's biggest strengths are that they have good support and that they are approachable.
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Relationship, Product
Epic's biggest opportunity to improve the product would be to provide physician builder support.
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Product
My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.
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Relationship
Epic could improve my experience by having an annual meeting or gathering for customers.
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Relationship, Product
The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...
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Culture, Relationship
Epic does very well in terms of keeping promises because they only promise something when they are...
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Product
Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.
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Relationship, Product
Epic's biggest opportunity for product improvement is with AI.
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Relationship, Product
EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...
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Value
I think Epic needs to do better with monetizing the AI developments that they are putting into the...
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Value
My most important feedback for Epic is probably about their Connect model. That model is brilliant,...
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Product
What I like most about the product is the great degree of customization and personalization in the product....
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Relationship, Product
The vendor could improve my experience as a customer by doing further work on integrating up- and...
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Relationship, Operations, Product
I would say Epic was very open to adapting their software to most of our local needs and really...
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Product
The biggest opportunities for product improvement would be more options for loading data and...
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Product
The biggest strength of the vendor is having a sound software architecture that is incredibly well...
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Relationship, Product
Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...
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Product
Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...
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Relationship
Things are okay with respect to working with Epic, but there are things that we wish to see...
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Culture, Loyalty, Relationship
We are waiting for Epic to tell us what the road map is for moving their solutions to the public...
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Loyalty, Product
I have worked with quite a lot of large systems in healthcare during my career. Epic is playing a...
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Product
Epic’s interoperability is very immature. Epic really needs to free up their data model. They have...
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Operations, Value
Epic charges us for every little thing for our heavy customization. One other big thing is their...
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Relationship
Our teams are meeting with Epic all the time; Epic is very proactive. We are in very close contact...
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Product, Value
Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...
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Relationship
I have not seen the quality of support Epic provides in the past many years with any other vendor...
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Relationship
I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...
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Loyalty, Relationship, Product
An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...
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Operations
For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...
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Relationship
Epic identified risk issues that our team had not recognized because they were very uncommon events,...
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Loyalty, Product
EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...
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Operations
For my developers, Epic’s training is great. My developers can become certified, and every couple of...
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Loyalty, Product
EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...
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Loyalty, Product
We are expecting new things. For example, Epic is talking about smart summarization and speech to...
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Relationship, Value
If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...
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Relationship, Product
Epic's strongest attribute is the individualization of the product by the end user.
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Relationship, Product
I would like to see faster product development that can contribute to our regional market. I would...
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Relationship, Product
The biggest opportunity for improvement is more flexibility in local configurations.
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Relationship, Product
Epic's strength is they are very focused on the clinician experience.
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Relationship, Product
I like that EpicCare Inpatient EHR is integrated, so we don't have a bunch of stuff bolted on. The...
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Loyalty, Relationship
Epic is growing internationally, and the more they grow, the better things are for us. They are...
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Product, Value
The skilled nursing care in our region is totally different than it is in the US, and that has been...
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Product
In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...
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Loyalty, Relationship
At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...
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Relationship
Epic has some of their senior people come to meetings. I don't know what those people are doing, but...
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Loyalty, Product
We are still fairly early on the journey. Because everything is integrated onto a single platform...
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Product
We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...
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Loyalty, Product
Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...
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Culture, Loyalty, Value
Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...
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Operations
During Epic’s initial training, we found their training strategy unimplementable for us, and we...
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Relationship
Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...
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Relationship
Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...
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Relationship, Product
Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.
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Product
Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...
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Relationship, Operations
When Epic does implementations, they always introduce that we are going to go from wherever we are...
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Relationship, Product
Epic is the best vendor we work with when we have severe problems with one of their solutions. They...
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Culture
Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...
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Operations, Product
Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...
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Operations, Product
Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...
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Product
EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...
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Loyalty, Relationship
If Epic can do something, they promise to do it, and there is a very good chance that it is going to...
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Culture, Value
Epic tries as much as possible to make the contract work for us in terms of not charging us for...
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Relationship
Epic has been very helpful and has allowed us to outsource work when we move to new things, like...
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Operations
Epic teaches the solution rather than the pathways. As providers, we need the training to be better...
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Relationship
Epic had to rewrite how they did certain integrations for us because of our unique approach to what...
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Product
Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...
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Relationship, Product
Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.
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Relationship
If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...
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Culture, Relationship
I would tell someone considering Epic how the vendor has partnered with us to work through our...
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Relationship
We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...
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Relationship
We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...
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Relationship
To customize the product more for our country, Epic needs to be more proactive with the changes in...
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Relationship, Product
Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...
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Culture, Value
Epic is transparent with charging, but we are finding that anytime we need something, whether it is...
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Relationship, Operations, Product
Epic is a big global company, and EpicCare Inpatient EHR is a proprietary system, and we have to...
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Product
We get some good feedback from people on the ground who use EpicCare Inpatient EHR, and then we get...
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Relationship, Operations
Epic’s support is great. I have no problems with being able to talk to their executives, the account...
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Loyalty, Relationship, Product
Epic and other vendors' products have limitations when we look at the deep technology. There are no...
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Loyalty, Relationship, Product
I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....
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Relationship, Operations, Product
We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...
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Culture
The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...
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Relationship, Operations
Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...
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Product
The biggest strengths are that the vendor allows us to customize the system to a high degree and...
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Product
The thing I like most about the product is that there are many options for customization and...
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Product
The biggest opportunity to improve the product is in ensuring a more seamless transition between...
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Relationship, Operations
To improve our experience as a customer, the vendor could make release notes include more testing...
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Value
I just can't keep up with Epic. There is so much potential, and my budget just doesn't allow me to...
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Value
Every other vendor pales in comparison to Epic in terms of not charging for every little thing. Epic...
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Relationship, Product
Epic absolutely supports our integration goals; it is just that there are so many models out there...
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Product
We were one of the early adopters of Epic in our region, and in the early days, the localization was...
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Relationship, Value
One of Epic's main strengths is that they are committed to providing continual updates to the EHR....
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Product
I appreciate the flexibility we have in designing EpicCare Inpatient EHR.
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Product
Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....
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Relationship, Product
If Epic could facilitate better connections between the products within their system, that would...
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Product
I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...
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Relationship, Operations
I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...
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Relationship, Product, Value
Epic could improve by giving better visibility into actions performed by different user profiles. I...
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Product
The reporting and the high degree of personalization are what I like most about the EHR.
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Relationship, Product
Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...
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Relationship, Product
Epic could improve their product with unified workflows. They could also optimize the upgrade...
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Operations
The vendor's training is very expensive. We have training in our region, and virtual training is an...
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Operations, Product
In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....
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Operations, Product
The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...
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Loyalty
We usually have to do our training for the system ourselves, but that is okay. With everything we...
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Operations, Product
I think that the system's ease of use is okay, but some older physicians are terrible with the...
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Product
We would like Epic to build some more things. However, that can be difficult because we sometimes do...
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Relationship
We can call or email Epic, and we have frequent meetings with them. The people who we work with from...
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Relationship, Product
The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...
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Relationship, Product
There are opportunities to improve the way we exchange information with and collaborate with other...
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Relationship
The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...
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Loyalty, Product
We would like to see more development from Epic in terms of mobile applications. One of the great...
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Product
In terms of the product meeting our country’s specific needs, there are some issues around...
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Loyalty, Product
In terms of integration, we have our national network connected. What we don't have but are hoping...
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Operations
From a technical point of view, the implementation went very well. But when we are using the...
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Operations
When we implemented the product, the modules worked in a siloed way. Each area had to create their...
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Operations
For the training on the administrative side, the multiweek pathway and amount of registration are...
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Relationship, Value
Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...
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Value
Epic doesn’t charge extra for the things that are part of the package that we agreed on, but if I...
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Product
All the new technologies that Epic wants to deliver are cloud based, and I can't use them.
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Loyalty, Product
Epic needs to improve their interoperability. I can't get an RCM solution. Epic won't even look at...
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Relationship
To help drive adoption, Epic sends us everything. They give us reports, dashboards, and everything....
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Loyalty, Product
One of the most important improvements that Epic could focus on over the next 12 months would be to...
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