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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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Director

Product

Epic's biggest strengths are that the product is user-friendly and that it has good integrations...

Jan 2025
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Director

Product

One improvement Epic could make would be to offer mobile solutions, especially mobile x-ray and...

Jan 2025
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Manager

Product

Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...

Dec 2024
||
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Manager

Relationship

Epic could improve our experience by providing more support for our country's model of care. The...

Dec 2024
||
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Manager

Relationship

Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...

Dec 2024
||
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Analyst/Coordinator

Relationship, Product

What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...

Dec 2024
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Analyst/Coordinator

Loyalty

We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...

Dec 2024
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CIO

Relationship, Product

We don’t have certain Epic solutions because they have problems getting things approved by our...

Dec 2024
||
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CIO

Loyalty, Product

I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...

Dec 2024
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CIO

Loyalty, Relationship, Product

Our market is small compared to the rest of Epic’s global footprint, but they have been very...

Dec 2024
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(0)
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CIO

Loyalty, Product

The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...

Dec 2024
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Manager

Product

What I like most about the product is the freedom when it comes to furnishing.

Dec 2024
||
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Manager

Product

One way the product could improve would be by seeing quieter views.

Dec 2024
||
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Manager

Relationship, Product

The strongest features of the supplier are that they have a lot of capacity for development, they...

Dec 2024
||
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Manager

Relationship, Product

To improve our experience as a customer, the supplier could improve their content, the honor...

Dec 2024
||
(0)
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CMO

Loyalty, Product

We have these two mantras, which are digital first and Epic first. So if we can do something...

Dec 2024
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CMO

Value

In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...

Dec 2024
||
(0)
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CMO

Product, Value

The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...

Dec 2024
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CMO

Product

In terms of integration, Epic talks a better game than they deliver.

Dec 2024
||
(0)
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CMO

Relationship

Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...

Dec 2024
||
(0)
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CMO

Loyalty, Relationship

Epic is very active, and they are very interested in the market in our region at the moment. They...

Dec 2024
||
(0)
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CMO

Loyalty, Product

We are going through a really big process at the moment to try and get Epic to build us a certain...

Dec 2024
||
(0)
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CMIO

Product

Epic can improve on interoperability with other vendors, particularly for mobile and AI solutions.

Dec 2024
||
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CMIO

Relationship, Product

Epic's strength is that they have a fully integrated system. I like that they are constantly...

Dec 2024
||
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CIO

Relationship, Product

Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...

Dec 2024
||
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CIO

Relationship

Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...

Dec 2024
||
(0)
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CIO

Value

Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...

Dec 2024
||
(0)
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CIO

Operations

Epic could still innovate in the training space from classroom-based, multiple-hour training. I...

Dec 2024
||
(0)
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CIO

Loyalty

Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....

Dec 2024
||
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CIO

Loyalty

Epic has some partnerships in the ambient listening space. That is exciting to see because the...

Dec 2024
||
(0)
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CIO

Loyalty, Relationship, Product

There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....

Dec 2024
||
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CIO

Loyalty, Product

If I were to selfishly look at our area, I would say that Epic really needs to work with our...

Dec 2024
||
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Director

Product

Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...

Dec 2024
||
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Director

Product

Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...

Dec 2024
||
(0)
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Director

Relationship, Product

Epic is really up there with delivering new technology, especially on the AI front.

Dec 2024
||
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Director

Value

Some items are only available in the US or aren't compatible with our government health...

Dec 2024
||
(0)
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Director

Value

We would like Epic to reduce their cost model and employ more staff members from our country who...

Dec 2024
||
(0)
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Director

Relationship

Epic has a very patient-centered approach. They are always striving to improve their system to...

Dec 2024
||
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Director

Relationship

Epic needs to listen more. They could make that change.

Nov 2024
||
(0)
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Director

Relationship, Product

What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...

Nov 2024
||
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Director

Product

There are definitely things that we are asking Epic for, but I don't know whether they overpromise....

Nov 2024
||
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Director

Culture, Value

Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...

Nov 2024
||
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Director

Product

One thing Epic could do to improve would be to simplify the user interface. Their software is so...

Nov 2024
||
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Director

Product

I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...

Nov 2024
||
(0)
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CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
||
(0)
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CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
||
(0)
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Manager

Relationship

Epic's support has been outstanding, and the product is excellent. However, we do encounter some...

Oct 2024
||
(0)
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CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
||
(0)
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CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
||
(0)
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Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
||
(0)
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CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
||
(0)
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CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
||
(0)
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CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
||
(0)
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CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
||
(0)
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CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
||
(0)
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CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
||
(0)
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CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
||
(0)
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Physician

Relationship

Epic's biggest strengths are that they have good support and that they are approachable.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity to improve the product would be to provide physician builder support.

Aug 2024
||
(0)
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Physician

Product

My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.

Aug 2024
||
(0)
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Physician

Relationship

Epic could improve my experience by having an annual meeting or gathering for customers.

Aug 2024
||
(0)
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
||
(0)
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
(0)
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Physician

Product

Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity for product improvement is with AI.

Aug 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
||
(0)
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CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
||
(0)
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CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
||
(0)
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
||
(0)
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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
||
(0)
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
||
(0)
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
||
(0)
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Manager

Relationship, Product

Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...

Jul 2024
||
(0)
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Manager

Product

Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...

Jul 2024
||
(0)
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Manager

Relationship

Things are okay with respect to working with Epic, but there are things that we wish to see...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Relationship

We are waiting for Epic to tell us what the road map is for moving their solutions to the public...

Jul 2024
||
(0)
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Director

Loyalty, Product

I have worked with quite a lot of large systems in healthcare during my career. Epic is playing a...

Jul 2024
||
(0)
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Director

Product

Epic’s interoperability is very immature. Epic really needs to free up their data model. They have...

Jul 2024
||
(0)
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Director

Operations, Value

Epic charges us for every little thing for our heavy customization. One other big thing is their...

Jul 2024
||
(0)
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Director

Relationship

Our teams are meeting with Epic all the time; Epic is very proactive. We are in very close contact...

Jul 2024
||
(0)
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Manager

Product, Value

Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...

Jul 2024
||
(0)
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Manager

Relationship

I have not seen the quality of support Epic provides in the past many years with any other vendor...

Jul 2024
||
(0)
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Manager

Relationship

I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...

Jul 2024
||
(0)
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Manager

Operations

For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...

Jul 2024
||
(0)
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Manager

Relationship

Epic identified risk issues that our team had not recognized because they were very uncommon events,...

Jul 2024
||
(0)
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Manager

Loyalty, Product

EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...

Jul 2024
||
(0)
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Manager

Operations

For my developers, Epic’s training is great. My developers can become certified, and every couple of...

Jul 2024
||
(0)
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Manager

Loyalty, Product

EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...

Jul 2024
||
(0)
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Manager

Loyalty, Product

We are expecting new things. For example, Epic is talking about smart summarization and speech to...

Jul 2024
||
(0)
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Manager

Relationship, Value

If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...

Jul 2024
||
(0)
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CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
||
(0)
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CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
(0)
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CMIO

Relationship, Product

The biggest opportunity for improvement is more flexibility in local configurations.

Jun 2024
||
(0)
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CMIO

Relationship, Product

Epic's strength is they are very focused on the clinician experience.

Jun 2024
||
(0)
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Director

Relationship, Product

I like that EpicCare Inpatient EHR is integrated, so we don't have a bunch of stuff bolted on. The...

May 2024
||
(0)
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Director

Loyalty, Relationship

Epic is growing internationally, and the more they grow, the better things are for us. They are...

May 2024
||
(0)
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Director

Product, Value

The skilled nursing care in our region is totally different than it is in the US, and that has been...

Apr 2024
||
(0)
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Director

Product

In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...

Apr 2024
||
(0)
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Director

Loyalty, Relationship

At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...

Apr 2024
||
(0)
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Director

Relationship

Epic has some of their senior people come to meetings. I don't know what those people are doing, but...

Apr 2024
||
(0)
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CMIO

Loyalty, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
||
(0)
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CMIO

Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
||
(0)
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CMIO

Loyalty, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
||
(0)
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CMIO

Culture, Loyalty, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
||
(0)
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CMIO

Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
||
(0)
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CMIO

Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
||
(0)
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CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
||
(0)
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CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
||
(0)
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VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
||
(0)
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VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
||
(0)
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
||
(0)
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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
||
(0)
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CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
||
(0)
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CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
||
(0)
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CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
||
(0)
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CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
||
(0)
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CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
||
(0)
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CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
||
(0)
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CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
||
(0)
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CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
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CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
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CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
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CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
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CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
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CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
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CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
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