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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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Director

Relationship

Epic needs to listen more. They could make that change.

Nov 2024
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(0)
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Director

Relationship, Product

What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...

Nov 2024
||
(0)
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Director

Product

There are definitely things that we are asking Epic for, but I don't know whether they overpromise....

Nov 2024
||
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Director

Culture, Value

Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...

Nov 2024
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Director

Product

One thing Epic could do to improve would be to simplify the user interface. Their software is so...

Nov 2024
||
(0)
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Director

Product

I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...

Nov 2024
||
(0)
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CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
||
(0)
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CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
||
(0)
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Manager

Relationship

Epic's support has been outstanding, and the product is excellent. However, we do encounter some...

Oct 2024
||
(0)
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CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
||
(0)
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CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
||
(0)
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Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
||
(0)
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CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
||
(0)
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CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
||
(0)
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CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
||
(0)
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CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
||
(0)
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CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
||
(0)
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CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
||
(0)
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CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
||
(0)
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Physician

Relationship

Epic's biggest strengths are that they have good support and that they are approachable.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity to improve the product would be to provide physician builder support.

Aug 2024
||
(0)
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Physician

Product

My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.

Aug 2024
||
(0)
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Physician

Relationship

Epic could improve my experience by having an annual meeting or gathering for customers.

Aug 2024
||
(0)
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
||
(0)
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
(0)
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Physician

Product

Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity for product improvement is with AI.

Aug 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
||
(0)
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CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
||
(0)
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CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
||
(0)
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
||
(0)
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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
||
(0)
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
||
(0)
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
||
(0)
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Manager

Relationship, Product

Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...

Jul 2024
||
(0)
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Manager

Product

Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...

Jul 2024
||
(0)
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Manager

Relationship

Things are okay with respect to working with Epic, but there are things that we wish to see...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Relationship

We are waiting for Epic to tell us what the road map is for moving their solutions to the public...

Jul 2024
||
(0)
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Director

Loyalty, Product

I have worked with quite a lot of large systems in healthcare during my career. Epic is playing a...

Jul 2024
||
(0)
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Director

Product

Epic’s interoperability is very immature. Epic really needs to free up their data model. They have...

Jul 2024
||
(0)
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Director

Operations, Value

Epic charges us for every little thing for our heavy customization. One other big thing is their...

Jul 2024
||
(0)
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Director

Relationship

Our teams are meeting with Epic all the time; Epic is very proactive. We are in very close contact...

Jul 2024
||
(0)
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Manager

Product, Value

Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...

Jul 2024
||
(0)
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Manager

Relationship

I have not seen the quality of support Epic provides in the past many years with any other vendor...

Jul 2024
||
(0)
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Manager

Relationship

I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations

For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

Epic identified risk issues that our team had not recognized because they were very uncommon events,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations

For my developers, Epic’s training is great. My developers can become certified, and every couple of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...

Jul 2024
||
(0)
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Manager

Loyalty, Product

We are expecting new things. For example, Epic is talking about smart summarization and speech to...

Jul 2024
||
(0)
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Manager

Relationship, Value

If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...

Jul 2024
||
(0)
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 or  to see details.

CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

The biggest opportunity for improvement is more flexibility in local configurations.

Jun 2024
||
(0)
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CMIO

Relationship, Product

Epic's strength is they are very focused on the clinician experience.

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

I like that EpicCare Inpatient EHR is integrated, so we don't have a bunch of stuff bolted on. The...

May 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

Epic is growing internationally, and the more they grow, the better things are for us. They are...

May 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

The skilled nursing care in our region is totally different than it is in the US, and that has been...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Product

In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...

Apr 2024
||
(0)
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Director

Relationship

Epic has some of their senior people come to meetings. I don't know what those people are doing, but...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
||
(0)
 Thank you  Helpful

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CMIO

Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
||
(0)
 Thank you  Helpful

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CMIO

Culture, Loyalty, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
||
(0)
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CMIO

Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
||
(0)
 Thank you  Helpful

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CMIO

Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
||
(0)
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
||
(0)
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CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
||
(0)
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CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
||
(0)
 Thank you  Helpful

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CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
||
(0)
 Thank you  Helpful

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CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
||
(0)
 Thank you  Helpful

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CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic is transparent with charging, but we are finding that anytime we need something, whether it is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Epic is a big global company, and EpicCare Inpatient EHR is a proprietary system, and we have to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We get some good feedback from people on the ground who use EpicCare Inpatient EHR, and then we get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic’s support is great. I have no problems with being able to talk to their executives, the account...

Jan 2024
||
(0)
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