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EpicCare Inpatient EMR (Global)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
Global (Non-US) EMR Benefits 2023:
What Benefits Can You Expect from Your EMR?
March 2023
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Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
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European EMR 2022: Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
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User Commentary

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Director

Relationship, Operations

Epic is good at setting up their platform so that we can go outside the walls of our organization....

May 2023
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Director

Product

We do quarterly upgrades, and Epic also does special update packages. There are way too many special...

May 2023
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Director

Operations, Value

If we teach people why they are going to do something in the system instead of teaching them how to...

May 2023
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Director

Relationship, Operations

Epic is a good, solid company. They have good people, and they train their people well. They have...

May 2023
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Director

Relationship, Relationship

Epic doesn't engage much with us in certain areas because working in those areas will not generate a...

Apr 2023
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Director

Operations, Operations

We would like to see Epic actually invest in their training tools. We are using one of Epic's tools,...

Apr 2023
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VP/Other Executive

Relationship

With the Epic engagement model, they engage in a consistent way with us as an organization and as a...

Mar 2023
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VP/Other Executive

Relationship, Product

One strength is the information sharing amongst Epic clients. I know that if I have a problem or a...

Mar 2023
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VP/Other Executive

Relationship

There has been more turnover at Epic's organization in the last little bit in terms of the...

Mar 2023
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VP/Other Executive

Operations

Epic offered virtual training during COVID-19, and there is some uncertainty around whether or not...

Mar 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

The one piece that I think is interesting is how Epic is growing in the international market. I see...

Mar 2023
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CMIO

Product

EpicCare Inpatient EMR is a very Americanized solution obviously, so there is still a fair bit of...

Dec 2022
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CMIO

Loyalty

My overall satisfaction is going to go up because we are expecting to do some very cool additional...

Dec 2022
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CMIO

Product

The system's integration is an important strength. There is one chart as opposed to other systems...

Dec 2022
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(0)
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CMIO

Product

The whole front end is very well designed for clinical workflow. The way we display things is highly...

Dec 2022
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(0)
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CMIO

Product

We have had some operational outcomes, especially related to HIM, paper scanning, and transcription....

Aug 2022
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(0)
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CMIO

Operations, Product

The big issue we have is making sure we have the operational resources to meet the end users’ needs....

Aug 2022
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(0)
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CMIO

Loyalty, Product

Things are going pretty well with Epic. All in all, the product is good, but it is really about the...

Aug 2022
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(0)
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CMIO

Operations, Product

I would tell other organizations to understand their own processes before implementing the Epic...

Aug 2022
||
(0)
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Director

Culture, Value

For the initial implementation, there were no unexpected costs. We actually came in under budget....

Jul 2022
||
(0)
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Director

Loyalty, Relationship, Operations

For the first six months, the benefits were mostly driven by the organization. But Epic was...

Jul 2022
||
(0)
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Director

Loyalty, Product

With patient engagement initiatives, the limiting factor is what organizations are willing to do. In...

Jul 2022
||
(0)
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Director

Product

What I like most about Epic's system is that the workflows are configurable to local needs and that...

Jul 2022
||
(0)
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Director

Relationship, Product

The biggest opportunity for Epic to improve their EMR is for them to continue their ongoing work to...

Jul 2022
||
(0)
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Director

Relationship

Epic has a highly skilled and professional team that truly is excited about the product and the...

Jul 2022
||
(0)
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Director

Loyalty, Product

Epic's system has been a powerful tool in moving us along in terms of cognitive computing for...

Jul 2022
||
(0)
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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