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EpicCare Inpatient EMR (Global)
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Everton Santos
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KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Loyalty, Product

The system can get too complicated sometimes. However, it is still probably way above average...

Aug 2023
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Director

Culture, Relationship

Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...

Aug 2023
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Manager

Value

I don't know Epic's dollar value, but I look at Epic as a partner. A partner doesn’t look for money,...

Aug 2023
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Manager

Operations, Product

EpicCare Inpatient EMR is not super easy to use, and the product requires some attention from end users....

Aug 2023
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Manager

Operations

Our journey with Epic started with learning what Epic is like and learning about the tools to build...

Aug 2023
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Manager

Operations

Epic was very supportive at the beginning and provided an introduction to our end users. Epic came...

Aug 2023
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Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
||
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Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
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Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
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Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
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Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
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Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
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Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
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Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
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CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
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CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
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CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
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CMIO

Operations

Epic intends to keep their promises. They haven't said anything that has been false or misleading....

Jun 2023
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CMIO

Product

I recommend EpicCare Inpatient EMR to others. The system's internal components are very well...

Jun 2023
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CMIO

Product

The vendor could improve EpicCare Inpatient EMR by giving it the ability to do tasks with fewer...

Jun 2023
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CMIO

Product

My criticism of the system is that Epic generally really tries to provide everything that end users...

Jun 2023
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CNIO

Product

EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...

Jun 2023
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CNIO

Product

We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...

Jun 2023
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CNIO

Loyalty, Product

We are really trying to focus on more of the cultural change within our organization. We have a...

Jun 2023
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CNIO

Relationship, Operations

Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...

Jun 2023
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CNIO

Product

One thing that we love about Epic's system is the fact that it is a single database. As we...

Jun 2023
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CNIO

Product, Value

Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...

Jun 2023
||
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CNIO

Loyalty, Relationship

Epic is starting to be much more responsive to some of the unique demands that are coming from our...

Jun 2023
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CNIO

Relationship

Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...

Jun 2023
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Manager

Relationship, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
||
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Manager

Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
||
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Director

Product

The system has good integration, so we have a mutual record viewer. The viewer does health...

May 2023
||
(0)
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Director

Culture, Product

Some IT things in the system are portrayed as easier to fix than they really are; there are some...

May 2023
||
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Director

Operations

The hyperdrive upgrade has been much more onerous than the vendor expected it to be. That has been...

May 2023
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Director

Product

The system’s front-end reporting needs improvement. The feedback I hear from operations is that...

May 2023
||
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Director

Relationship, Operations

Our last upgrade of the system was a bit shaky. We ran into something a little self-inflicted, but...

May 2023
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Director

Relationship

Epic’s service team is sometimes annoyingly proactive. If there is an escalation that needs to be...

May 2023
||
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Director

Culture, Relationship

Epic keeps all of their promises to the point where they are almost annoyingly specific sometimes to...

May 2023
||
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Director

Product

I like that everything is one unified record in the entire continuum of care.

May 2023
||
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Director

Loyalty, Product

There is a lot Epic is doing that is super beneficial, especially in terms of offering more precise...

May 2023
||
(0)
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CNIO

Product

We recommend Epic's system to nearly every single organization we talk to. There are a few...

May 2023
||
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CNIO

Loyalty

We are very satisfied with Epic. We have very clear delivery plans for the future, and everybody is...

May 2023
||
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CNIO

Loyalty, Relationship, Product

We would like to see more of an understanding of the global market and the global healthcare...

May 2023
||
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CNIO

Product

EpicCare Inpatient EMR has been a game changer for how we interoperate, not just internally but also...

May 2023
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CNIO

Relationship

Epic is pretty responsive. When we have a question, we get answers within a couple of hours. If...

May 2023
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CNIO

Operations, Value

There is still some work to do to drive tangible outcomes, but we are getting there. We are still...

May 2023
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Director

Relationship, Operations

Epic is good at setting up their platform so that we can go outside the walls of our organization....

May 2023
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Director

Product

We do quarterly upgrades, and Epic also does special update packages. There are way too many special...

May 2023
||
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Director

Operations, Value

If we teach people why they are going to do something in the system instead of teaching them how to...

May 2023
||
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Director

Relationship, Operations

Epic is a good, solid company. They have good people, and they train their people well. They have...

May 2023
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VP/Other Executive

Relationship

With the Epic engagement model, they engage in a consistent way with us as an organization and as a...

Mar 2023
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VP/Other Executive

Relationship, Product

One strength is the information sharing amongst Epic clients. I know that if I have a problem or a...

Mar 2023
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VP/Other Executive

Relationship

There has been more turnover at Epic's organization in the last little bit in terms of the...

Mar 2023
||
(0)
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VP/Other Executive

Operations

Epic offered virtual training during COVID-19, and there is some uncertainty around whether or not...

Mar 2023
||
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VP/Other Executive

Loyalty, Relationship, Product

The one piece that I think is interesting is how Epic is growing in the international market. I see...

Mar 2023
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CMIO

Relationship

We have requested certain things from the vendor that they haven't fulfilled. It has taken the...

Feb 2023
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CMIO

Product

EpicCare Inpatient EMR is a very Americanized solution obviously, so there is still a fair bit of...

Dec 2022
||
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CMIO

Loyalty

My overall satisfaction is going to go up because we are expecting to do some very cool additional...

Dec 2022
||
(0)
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CMIO

Product

The system's integration is an important strength. There is one chart as opposed to other systems...

Dec 2022
||
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CMIO

Product

The whole front end is very well designed for clinical workflow. The way we display things is highly...

Dec 2022
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CIO

Loyalty, Operations

There were some false assumptions on both sides that led to us not being satisfied with the Epic...

Dec 2022
||
(0)
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CIO

Loyalty

Epic has a community with millions of patients and with data that we can check things against....

Dec 2022
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Physician

Product

User accounts are troublesome for us. I am not sure whether that is because of the way we managed...

Dec 2022
||
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Physician

Value

I might not purchase the product again, but I don’t actually know how much easier another system...

Dec 2022
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(0)
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Physician

Relationship, Product

Epic's product has been in the market for quite a long time. It has the necessary features for...

Dec 2022
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Physician

Product

The product's interface is pretty cluttered. Epic has some type of legacy code that sets interesting...

Dec 2022
||
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Physician

Value

Epic’s problems are their reputation and the cost of their product. We expect something clearly...

Dec 2022
||
(0)
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Director

Relationship, Operations

Epic provides strong and proactive support. They have an excellent implementation methodology, and...

Dec 2022
||
(0)
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Manager

Culture, Relationship

Epic is one of the few vendors that usually only promise things when they know for sure that they...

Dec 2022
||
(0)
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Manager

Operations

To do the vendor's virtual training, our people have to work at night and follow the vendor's...

Dec 2022
||
(0)
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Manager

Loyalty, Product

Unfortunately, Epic made some very bad choices and delivered a certain version of the software that...

Dec 2022
||
(0)
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Manager

Value

Epic is very good at supporting our country. However, we have to pay the vendor a lot to make sure...

Dec 2022
||
(0)
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Manager

Product

Epic has software that originated in the seventies. On one hand, they don't have new technology at...

Dec 2022
||
(0)
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Manager

Relationship

When Epic finds a patient-safety issue, they are proactive.

Dec 2022
||
(0)
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Manager

Loyalty

If Epic can pull off making a web-based product, things will get way better. The vendor is working...

Dec 2022
||
(0)
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Manager

Product

I really like that Epic's system is very intuitive for end users. Epic is trying to up the scores...

Dec 2022
||
(0)
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Manager

Relationship, Operations

Epic has a very high standard for how their team implements things and works with us to do an...

Dec 2022
||
(0)
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Manager

Operations

Epic is really great at having efficiency tools to help us take another look at how we build things...

Dec 2022
||
(0)
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CMO

Culture, Product

I am a little ambivalent about whether I would buy the product again. If I were to buy it again, I...

Nov 2022
||
(0)
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CMO

Relationship, Operations, Value

Epic keeps their promises when it comes to implementations, functionalities, and support. However,...

Nov 2022
||
(0)
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CMO

Relationship

The vendor's support people are in a different time zone. That is a barrier. However, their support...

Nov 2022
||
(0)
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CMO

Product

Epic has a complex system. When a client is aware of that, they have a lot of functionality and...

Nov 2022
||
(0)
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CMIO

Relationship

Epic should be more orientated with our country in terms of waiting list management and interoperability....

Nov 2022
||
(0)
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CMIO

Relationship, Value

Epic is proactive about supporting us; they always deliver on the things they say they will do. The...

Nov 2022
||
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Asia/Oceania EMR 2022
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