Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

EpicCare Inpatient EHR (Global) Commentary
Filtered view: All

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
View Report
Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
View Report
Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CMIO

Loyalty, Loyalty, Product, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Loyalty, Product, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Culture, Loyalty, Loyalty, Value, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Product, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations, Product, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations, Product, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Loyalty, Relationship, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Culture, Value, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations, Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Product, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Culture, Relationship, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Product, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic is transparent with charging, but we are finding that anytime we need something, whether it is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Epic is a big global company, and EpicCare Inpatient EHR is a proprietary system, and we have to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We get some good feedback from people on the ground who use EpicCare Inpatient EHR, and then we get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic’s support is great. I have no problems with being able to talk to their executives, the account...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Product, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations, Product, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

I just can't keep up with Epic. There is so much potential, and my budget just doesn't allow me to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Every other vendor pales in comparison to Epic in terms of not charging for every little thing. Epic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic absolutely supports our integration goals; it is just that there are so many models out there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We were one of the early adopters of Epic in our region, and in the early days, the localization was...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Value, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Relationship, Operations, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Relationship, Product, Product, Value, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations, Product, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations, Product, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations, Product, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Product, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Product, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

We would like to see more development from Epic in terms of mobile applications. One of the great...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

In terms of the product meeting our country’s specific needs, there are some issues around...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Product, Product

In terms of integration, we have our national network connected. What we don't have but are hoping...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Operations

From a technical point of view, the implementation went very well. But when we are using the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Operations

When we implemented the product, the modules worked in a siloed way. Each area had to create their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Operations

For the training on the administrative side, the multiweek pathway and amount of registration are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Value, Value

Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Epic doesn’t charge extra for the things that are part of the package that we agreed on, but if I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

All the new technologies that Epic wants to deliver are cloud based, and I can't use them.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic needs to improve their interoperability. I can't get an RCM solution. Epic won't even look at...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

To help drive adoption, Epic sends us everything. They give us reports, dashboards, and everything....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

One of the most important improvements that Epic could focus on over the next 12 months would be to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The nice thing about the system is that it is a double-edged sword. It is heavily customizable....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic still has some areas where they could grow, like with their reporting obligations to other...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

The system can get too complicated sometimes. However, it is still probably way above average...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Relationship, Relationship

Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I don't know Epic's dollar value, but I look at Epic as a partner. A partner doesn’t look for money,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

EpicCare Inpatient EMR is not super easy to use, and the product requires some attention from end users....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our journey with Epic started with learning what Epic is like and learning about the tools to build...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic was very supportive at the beginning and provided an introduction to our end users. Epic came...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Loyalty, Product, Product

We are really trying to focus on more of the cultural change within our organization. We have a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship, Operations, Operations

Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

One thing that we love about Epic's system is the fact that it is a single database. As we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product, Value, Value

Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Loyalty, Relationship, Relationship

Epic is starting to be much more responsive to some of the unique demands that are coming from our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The system has good integration, so we have a mutual record viewer. The viewer does health...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Product, Product

Some IT things in the system are portrayed as easier to fix than they really are; there are some...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

The hyperdrive upgrade has been much more onerous than the vendor expected it to be. That has been...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system’s front-end reporting needs improvement. The feedback I hear from operations is that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our last upgrade of the system was a bit shaky. We ran into something a little self-inflicted, but...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s service team is sometimes annoyingly proactive. If there is an escalation that needs to be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Epic keeps all of their promises to the point where they are almost annoyingly specific sometimes to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that everything is one unified record in the entire continuum of care.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There is a lot Epic is doing that is super beneficial, especially in terms of offering more precise...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

We recommend Epic's system to nearly every single organization we talk to. There are a few...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Loyalty

We are very satisfied with Epic. We have very clear delivery plans for the future, and everybody is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We would like to see more of an understanding of the global market and the global healthcare...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product, Product

EpicCare Inpatient EMR has been a game changer for how we interoperate, not just internally but also...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Relationship

Epic is pretty responsive. When we have a question, we get answers within a couple of hours. If...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations, Operations, Value, Value

There is still some work to do to drive tangible outcomes, but we are getting there. We are still...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is good at setting up their platform so that we can go outside the walls of our organization....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We do quarterly upgrades, and Epic also does special update packages. There are way too many special...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

If we teach people why they are going to do something in the system instead of teaching them how to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is a good, solid company. They have good people, and they train their people well. They have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Epic doesn't engage much with us in certain areas because working in those areas will not generate a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

We would like to see Epic actually invest in their training tools. We are using one of Epic's tools,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​