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EpicCare Inpatient EMR (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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CNIO

Relationship

Epic builds everything for the US. The vendor has been very supportive, but we probably don't have...

Jul 2022
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CNIO

Interfacing and Integration

Certain things outside of the solution impact its interoperability and use. We struggle to interface...

Jul 2022
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CNIO

Service and Support

Epic is very good at providing support. They were amazing during the COVID-19 pandemic. We work with...

Jul 2022
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CNIO

Other Observations & Comments

During the COVID-19 pandemic, Epic told us about what other health organizations were doing and...

Jul 2022
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CNIO

Functionality and Upgrades

We have seen a lot of benefits from the solution's flexibility. It is really nice when we can fix...

Jul 2022
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CNIO

Functionality and Upgrades

We like having the ability to customize the solution and get feedback on it. We can't do those...

Jul 2022
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CNIO

Future Outlook

We receive training around different modules. We are looking at some usability data based on...

Jul 2022
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(0)
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Director

Relationship

Epic has given us a few freebies. While I am not a convert, I do recognize from working with other...

Jun 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

Our previous electronic medical record was reaching the end of its life. The system was difficult to...

May 2022
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CMIO

Implementation and Training

When Epic was involved with the implementation, I was quite impressed with their level of...

May 2022
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CMIO

Lessons Learned

I would have wanted to phase the implementation a bit more. We went by a big-bang approach not just...

May 2022
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CMIO

Relationship

One criticism I have of Epic is that they find it very difficult to say no to my folks, and that...

May 2022
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CMIO

Other Observations & Comments

My future satisfaction with the product may go down because I may get more and more greedy.

May 2022
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(0)
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Director

ROI / Cost (care and feeding)

Throughout the pandemic, Epic was good about giving us discounts. I don't know whether other vendors...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Our end users would say that the product is quite hard to learn, but once someone has learned it,...

Mar 2022
||
(0)
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Director

Technology

I used to think that the portal was fantastic, and it is. But as a product in the modern world, the...

Mar 2022
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Director

Future Outlook

Epic's solution is part of our long-term plans. We made a business commitment, and we are trying to...

Mar 2022
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Director

Relationship

If we were in the place that we were in when we first picked the solution, we would definitely go...

Mar 2022
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Director

Sales and Contracting

Epic is reasonably fair with their licenses, and there are definitely things that we have on our...

Mar 2022
||
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Director

Other Observations & Comments

Epic's upgrades are generally really good, but every now and then, we miss small changes that sneak...

Mar 2022
||
(0)
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Director

Other Observations & Comments

Epic definitely has the ability to do integrations, but their systems also require a lot of...

Mar 2022
||
(0)
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Director

Technology

Epic does their best to make things really accessible, but the problem with any EMR is that there...

Mar 2022
||
(0)
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Director

Service and Support

Sometimes, Epic's people will give up way too easily when we have tricky problems. Other than that,...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

There are definitely elements of the system that drive outcomes. We have seen the financial benefits...

Mar 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would recommend the system to others depending on how big their wallets are. Epic does their job...

Mar 2022
||
(0)
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.
Performance
KLAS article icon
Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.



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