EpicCare Inpatient EMR (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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CNIO

Relationship

Epic builds everything for the US. The vendor has been very supportive, but we probably don't have...

Jul 2022
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CNIO

Interfacing and Integration

Certain things outside of the solution impact its interoperability and use. We struggle to interface...

Jul 2022
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CNIO

Service and Support

Epic is very good at providing support. They were amazing during the COVID-19 pandemic. We work with...

Jul 2022
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CNIO

Other Observations & Comments

During the COVID-19 pandemic, Epic told us about what other health organizations were doing and...

Jul 2022
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CNIO

Functionality and Upgrades

We have seen a lot of benefits from the solution's flexibility. It is really nice when we can fix...

Jul 2022
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CNIO

Functionality and Upgrades

We like having the ability to customize the solution and get feedback on it. We can't do those...

Jul 2022
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CNIO

Future Outlook

We receive training around different modules. We are looking at some usability data based on...

Jul 2022
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Director

Relationship

Epic has given us a few freebies. While I am not a convert, I do recognize from working with other...

Jun 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

Our previous electronic medical record was reaching the end of its life. The system was difficult to...

May 2022
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CMIO

Implementation and Training

When Epic was involved with the implementation, I was quite impressed with their level of...

May 2022
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CMIO

Lessons Learned

I would have wanted to phase the implementation a bit more. We went by a big-bang approach not just...

May 2022
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CMIO

Relationship

One criticism I have of Epic is that they find it very difficult to say no to my folks, and that...

May 2022
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CMIO

Other Observations & Comments

My future satisfaction with the product may go down because I may get more and more greedy.

May 2022
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Director

ROI / Cost (care and feeding)

Throughout the pandemic, Epic was good about giving us discounts. I don't know whether other vendors...

Mar 2022
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Director

Functionality and Upgrades

Our end users would say that the product is quite hard to learn, but once someone has learned it,...

Mar 2022
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Director

Technology

I used to think that the portal was fantastic, and it is. But as a product in the modern world, the...

Mar 2022
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Director

Future Outlook

Epic's solution is part of our long-term plans. We made a business commitment, and we are trying to...

Mar 2022
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Director

Relationship

If we were in the place that we were in when we first picked the solution, we would definitely go...

Mar 2022
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Director

Sales and Contracting

Epic is reasonably fair with their licenses, and there are definitely things that we have on our...

Mar 2022
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Director

Other Observations & Comments

Epic's upgrades are generally really good, but every now and then, we miss small changes that sneak...

Mar 2022
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Director

Other Observations & Comments

Epic definitely has the ability to do integrations, but their systems also require a lot of...

Mar 2022
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Director

Technology

Epic does their best to make things really accessible, but the problem with any EMR is that there...

Mar 2022
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Director

Service and Support

Sometimes, Epic's people will give up way too easily when we have tricky problems. Other than that,...

Mar 2022
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Director

ROI / Cost (care and feeding)

There are definitely elements of the system that drive outcomes. We have seen the financial benefits...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I would recommend the system to others depending on how big their wallets are. Epic does their job...

Mar 2022
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