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Vibe Health by eVideon Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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CNIO

Relationship

We worked with eVideon and another vendor on a project. eVideon was willing to work with us to...

Dec 2025
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CNIO

Relationship, Product

We haven't struggled, but eVideon has slowed down their development pace. They are able to update...

Dec 2025
||
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Manager

Operations

I don't get too involved with the training portion, but from what I have gathered, eVideon does...

Nov 2025
||
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Manager

Relationship, Product

For Vibe Health, there isn't really an end user. There isn't anything for anybody to do. It is kind...

Nov 2025
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Manager

Product

Vibe Health is only integrated with Hatchmed door sign products, so that is the enclosure for the...

Nov 2025
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Manager

Relationship, Product

We deal with a lot of issues in Vibe Health. The deployment is over an iPad, and iPads are...

Nov 2025
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Manager

Product

With how eVideon’s system is built, there is no backup system, so once Vibe Health is down, it is...

Nov 2025
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Manager

Relationship

In 12 months, I hope eVideon will have changed their direction and helped themself. They need to...

Nov 2025
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Manager

Relationship

I would like eVideon to know what our issues are, meet with us, try to knock those out, and then try...

Nov 2025
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Manager

Relationship, Product

At first, there was a lot of collaboration and hand-holding. We have been with the vendor for years...

Nov 2025
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Manager

Relationship

eVideon doesn't break their promises; they just don't follow through with the answers. When we send...

Nov 2025
||
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Manager

Operations

To improve the implementation, eVideon could definitely communicate, have someone who is engaged in...

Nov 2025
||
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Manager

Operations

There is no initiative on eVideon’s part to come to us and show us the training. They did develop a...

Nov 2025
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Manager

Product

eVideon has two products that we use. One is pretty good, and the other one is okay.

Nov 2025
||
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Manager

Relationship

When we have updates or new facilities that need information, eVideon doesn't communicate very well....

Nov 2025
||
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Manager

Relationship, Operations

When we went live, the support was there, and the dedication to our facility was there, and then...

Nov 2025
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Director

Relationship, Operations

When we went live with a whole new module in Vibe Health, eVideon came on-site. It was well...

Nov 2025
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Director

Product

Outcomes with eVideon involve squishy math. It's hard to measure happiness and satisfaction....

Nov 2025
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Director

Loyalty

In my mind, Vibe Health should do about 50 more things, but we have to ask what we want first. Also,...

Nov 2025
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Analyst/Coordinator

Loyalty, Relationship

eVideon has kept all of the promises that we have asked for. They have always been very supportive,...

Oct 2025
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Analyst/Coordinator

Relationship

eVideon gives the end user or the customer what they want, so Vibe Health is only as good as the...

Oct 2025
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Analyst/Coordinator

Product

Vibe Health interfaces well with some things, but it is still lacking spinal cord integration.

Oct 2025
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Analyst/Coordinator

Relationship

eVideon goes above and beyond what they are even required to do. They are very responsive. The...

Oct 2025
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Analyst/Coordinator

Relationship, Product

eVideon has a nicely set-up ticketing system. Anytime I have put in a request, I have gotten a...

Oct 2025
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Analyst/Coordinator

Product

Vibe Health would be more valuable if it contained an algorithm to take the precaution data and...

Oct 2025
||
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Analyst/Coordinator

Relationship

eVideon is a good, well respected company.

Oct 2025
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Director

Loyalty, Relationship

eVideon is just a true partner. They are a nimble company, and I really hope that does not change...

Oct 2025
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Analyst/Coordinator

Relationship, Operations

eVideon has been great because we have been implementing a lot of different areas. The vendor has...

Oct 2025
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Analyst/Coordinator

Relationship, Product

eVideon is focused on patients. In that regard, the vendor has done well.

Oct 2025
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Analyst/Coordinator

Loyalty

eVideon is very transparent about what they can and can't offer us. I received notifications that we...

Sep 2025
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Analyst/Coordinator

Relationship, Product

The system had some instances of downtime that I was not aware of, so I am not totally satisfied...

Sep 2025
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Analyst/Coordinator

Product, Value

Right now, we use the system as a patient experience tool, so the data that we have received from...

Sep 2025
||
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Analyst/Coordinator

Operations

I believe that we have been underutilizing the system, and we have manifested a need for more...

Sep 2025
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Analyst/Coordinator

Relationship

eVideon is incredibly responsive when I submit IT requests. Also, I have a go-to person from...

Sep 2025
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Analyst/Coordinator

Operations, Product

I know how to use the system. I'm able to teach other folks how to use it. I can show staff members...

Jul 2025
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Analyst/Coordinator

Relationship

The support is fantastic. I have used the vendor's support email so often that I’m confident with...

Jul 2025
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Analyst/Coordinator

Relationship

There were higher-ups we met with recently. They had secretaries I was familiar with. They seemed to...

Jul 2025
||
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Analyst/Coordinator

Value

I don’t know what we pay, but I wouldn’t want to get rid of the product. There is too much value in...

Jul 2025
||
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Analyst/Coordinator

Relationship, Product

I don’t have any concerns. The deeper I have gotten into my role and the more I have learned about...

Jul 2025
||
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Analyst/Coordinator

Loyalty, Product

We have been upgraded since we have been here, and we are getting ready to do it again. The vendor...

Jul 2025
||
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Analyst/Coordinator

Relationship

I can utilize the support email 24/7. There are weekends when I work shifts and show staff members...

Jul 2025
||
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Analyst/Coordinator

Relationship

When we have meetings, the vendor makes sure to send synopses and is receptive to any comments. They...

Jul 2025
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Analyst/Coordinator

Relationship

I just recommended the vendor. Someone was asking who we used. They were another health-education...

Jul 2025
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Analyst/Coordinator

Relationship

Anytime I have issues, the vendor is so quick to dive into a solution. If an issue is not easily...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

When I have any questions or need to add videos or if there is an education topic we want to add,...

Jul 2025
||
(0)
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Manager

Loyalty

We are trying to make sure that this platform aligns with the functional requirements that we...

Jun 2025
||
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Manager

Product, Value

We have gotten tangible, obvious outcomes, like patients doing their meal ordering through the...

Jun 2025
||
(0)
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Manager

Operations, Product

We would like to have a little more guidance, especially for patients. It would be nice if more tool...

Jun 2025
||
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Manager

Culture, Loyalty

There are some things that eVideon showed us when we initially did the demonstration that either...

Jun 2025
||
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Manager

Product

There are some more complicated workflows that we have where the system just hasn't quite met the...

Jun 2025
||
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Manager

Loyalty, Relationship, Operations

With support, eVideon has been very responsive, but there have been some issues, primarily with...

Jun 2025
||
(0)
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Manager

Loyalty, Relationship

One of the things that I know is a really big dissatisfier for the team that owns maintenance and...

Jun 2025
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Manager

Operations

eVideon’s implementation team is awesome. They have fantastic project managers. They intentionally...

Jun 2025
||
(0)
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Manager

Operations

During our go-live, there were some things in the system that weren't fully optimized. The system is...

Jun 2025
||
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Manager

Operations

During our go-live, I wish we had had what eVideon called toasters. Those are big charger things. We...

Jun 2025
||
(0)
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Manager

Relationship, Operations

Vibe Health isn't a difficult product to use, but it would be nice to receive a few more nudges from...

Jun 2025
||
(0)
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Director

Loyalty, Product

In some of our rooms, we want to be able to switch between our EHR and eVideon's whiteboard. We also...

Jun 2025
||
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Director

Product

There are little red lights on the TVs that are annoying for patients when it gets dark and the...

Jun 2025
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(0)
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Director

Product

Our users love the system. It is a fantastic product that works as promised, and it is very...

Jun 2025
||
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Director

Relationship

I have been in the IT world for many years, and I have never seen a vendor be as easy to work with...

Jun 2025
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(0)
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Analyst/Coordinator

Operations

The initial training from eVideon was a lot of new stuff all at once, and a lot of their other...

Jun 2025
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(0)
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Analyst/Coordinator

Product

Our patient population isn't super tech-savvy, and that does create a little bit of a barrier when...

Jun 2025
||
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Analyst/Coordinator

Relationship

eVideon has been great at providing proactive service. We still have regular meetings with them, and...

Jun 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

eVideon is great at delivering new technology that meets our needs. They have been meeting...

Jun 2025
||
(0)
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Manager

Loyalty, Product

Our satisfaction for patients and staff members from last year to this year has improved...

May 2025
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(0)
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Manager

Relationship, Product

As long as Vibe Health consumes information, it responds appropriately. When the product works, it works....

May 2025
||
(0)
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Manager

Relationship

The eVideon people we work with are great and fantastic. We have even had senior-level people...

May 2025
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(0)
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Manager

Loyalty, Product

We have seen improvements to eVideon's testing model, but with a lot of our upgrades, things will...

May 2025
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Manager

Loyalty, Relationship

I think my satisfaction with eVideon will increase because they understand the level of support that...

May 2025
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Manager

Loyalty, Relationship

It wasn't until one of our sites considered turning off Vibe Health due to a lack of responses and...

May 2025
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Manager

Product

We have recently had some very positive upgrades for the system, but I would like to have more...

May 2025
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(0)
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Director

Product

For us to be more satisfied with the solution, eVideon could bring some functionality that we need...

May 2025
||
(0)
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Director

Loyalty, Product

The solution has a certain look and feel that makes it easy for end users to use, but the market has...

May 2025
||
(0)
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Director

Product

eVideon’s integration with our EHR to assign educational content is big, and it is potentially tied...

May 2025
||
(0)
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Analyst/Coordinator

Operations

The initial training from eVideon was decent. The vendor told us that the system was super easy to...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations, Product

The free movies and shows in the eVideon system are good because those are the only things that...

Mar 2025
||
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Analyst/Coordinator

Operations, Product

I'm not sure that the system really shows much of an outcome. We look at it for quality measures,...

Mar 2025
||
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CNIO

Loyalty, Relationship

Things are still going well with eVideon. As always, eVideon has been great with their customer...

Feb 2025
||
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CNIO

Loyalty, Relationship

We have recently felt that the vendor has had a little more room for improvement. eVideon keeps all...

Feb 2025
||
(0)
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CNIO

Loyalty

In terms of Vibe Health's current functionality meeting all of our needs today, we want to do a...

Feb 2025
||
(0)
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CNIO

Loyalty

Overall, eVideon's patient experience platform has been widely adopted in rooms, and patients like...

Feb 2025
||
(0)
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CNIO

Operations

We recently upgraded our servers. That wasn't a smooth process, and it resulted in some downtime. We...

Feb 2025
||
(0)
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CNIO

Product

Vibe Health rates perfectly for ease of use with patients, nurses, and clinicians. The system's...

Feb 2025
||
(0)
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CNIO

Loyalty

Vibe Health will be an integral part of our rooms in the future. That is one of the reasons we went...

Feb 2025
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