Vibe Health by eVideon Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Our satisfaction for patients and staff members from last year to this year has improved...
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Relationship, Product
As long as Vibe Health consumes information, it responds appropriately. When the product works, it works....
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Relationship
The eVideon people we work with are great and fantastic. We have even had senior-level people...
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Loyalty, Product
We have seen improvements to eVideon's testing model, but with a lot of our upgrades, things will...
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Loyalty, Relationship
I think my satisfaction with eVideon will increase because they understand the level of support that...
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Loyalty, Relationship
It wasn't until one of our sites considered turning off Vibe Health due to a lack of responses and...
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Product
We have recently had some very positive upgrades for the system, but I would like to have more...
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Product
For us to be more satisfied with the solution, eVideon could bring some functionality that we need...
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Loyalty, Product
The solution has a certain look and feel that makes it easy for end users to use, but the market has...
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Product
eVideon’s integration with our EHR to assign educational content is big, and it is potentially tied...
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Operations
The initial training from eVideon was decent. The vendor told us that the system was super easy to...
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Operations, Product
The free movies and shows in the eVideon system are good because those are the only things that...
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Operations, Product
I'm not sure that the system really shows much of an outcome. We look at it for quality measures,...
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Loyalty, Relationship
Things are still going well with eVideon. As always, eVideon has been great with their customer...
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Loyalty, Relationship
We have recently felt that the vendor has had a little more room for improvement. eVideon keeps all...
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Loyalty
In terms of Vibe Health's current functionality meeting all of our needs today, we want to do a...
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Loyalty
Overall, eVideon's patient experience platform has been widely adopted in rooms, and patients like...
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Operations
We recently upgraded our servers. That wasn't a smooth process, and it resulted in some downtime. We...
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Product
Vibe Health rates perfectly for ease of use with patients, nurses, and clinicians. The system's...
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Loyalty
Vibe Health will be an integral part of our rooms in the future. That is one of the reasons we went...
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Product
This system is underused in our facility. The free movies and shows are used, but the educational...
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Operations
I think the vendor has a great program as far as training goes. I think we have really collaborated...
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Operations
During the implementation, I felt like we had a true partnership. eVideon was as committed as we...
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Relationship, Product
The design of Vibe Health by eVideon makes it very easy for patients to understand the information...
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Operations
The vendor needs to do better testing before deploying upgrades.
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Operations
I was just kind of thrown into the product, so I have done a lot of training on my own, but the...
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Relationship
The vendor's support could be improved in terms of responsiveness and follow-up.
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Relationship
If cable channels go down, the vendor is in a reactive state to that, whereas there should be more...
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Operations
If someone else were looking at getting Vibe Health by eVideon, my advice would be to make sure they...
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Operations
I have had no issues with eVideon's implementation services at all. They are very communicative, and...
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Relationship
eVideon's support has always been wonderful. The support people are very responsive. Our contact at...
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Product
Through no fault of eVideon, the ease of use for nurses and clinicians is lower. That is due to an...
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Loyalty
We have already recommended Vibe Health by eVideon to another hospital who is implementing it. There...
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Relationship, Operations
eVideon is very responsive. They are right there helping us decide how to implement their solutions...
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Product, Value
I would definitely recommend the system to another organization. The solution itself is great, but...
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Loyalty, Product
The innovation of eVideon stands out. There are a lot of capabilities that we are not taking...
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Product
Vibe Health by eVideon’s user interface looks great. It is very easy for patients, family members,...
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Product
eVideon’s basic offering is great, but when we want to get into some very specific EHR things, they...
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Relationship
eVideon is a smaller company, so they are very hands on. They have been very good about providing...
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Culture
The vendor has been really reasonable from a contracting perspective and has listened to a lot of...
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Product
We use the product more for entertainment purposes, so for television and movies. The vendor has...
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Product
The product works well with our other solutions. I don't think we have had any big issues with...
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Relationship
The vendor has a customer support person assigned to our hospital specifically, and that is really...
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Relationship
I have worked with people at all different levels in the vendor organization and have never had a...
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Operations
As far as implementations go, I would like a bit more guidance and help from the vendor and a little...
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Relationship
When we contact the vendor's support people, the speed at which they respond depends on the type of...
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Product
The product's ease of use for the patients could be better. The ease of use does depend on the unit...
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Operations, Product
The clinicians and nurses who use the system generally know how to use the pillow speakers. We do...
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Relationship
We talk with eVideon frequently. The people we work with at eVideon are on a first-name basis with...
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Product
With eVideon, there are lots of APIs. We tell the vendor what we want, we hook them up with our...
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Relationship, Product
I love eVideon. They have been a true partner. The patient TV is key for smart rooms. We have...
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Operations, Product
The ease of use for clinicians depends on their comfort with the solution and how often they use it....
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Relationship
eVideon is lovely to work with. They do a really good job partnering with us and providing support....
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Product
We aren't using all the integration points that eVideon's system has. We use the product in a very...
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Product
Sometimes the system goes down, but those instances are very minimal, and for us, they aren't really...
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Loyalty, Product
Right now, our use cases with eVideon's system are pretty minimal, but when we look at the product...
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Value
The system is very cost effective, low maintenance, and fluid. Even if we have to change what...
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Relationship, Operations
We have a little more of a strategic partnership with eVideon. We had them do some things that ended...
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Product
In the past, Vibe Health by eVideon tended to be hardware dependent on Amino set-top boxes, and it...
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Relationship
I see myself reaching out more to eVideon asking where we are we with product road maps. But they...
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Relationship
We are uniquely using the product, and we are working with the vendor, and they have been open to...
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Product
One piece of the product is the digital door side. That piece has higher ease of use because it is a...
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Operations
eVideon offers regular training via an actual Teams meeting that we can log in to with questions,...
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Relationship
There are times when people call out to me and aren't able to figure out what is going on. If I have...
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Relationship
eVideon absolutely drives outcomes. Their service is so quick. For example, I try to get out...
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Operations, Product
There are so many advantages of Vibe Health by eVideon in my area. The education part that they can...
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Operations
For training, eVideon was on-site and did some initial face-to-face training with a...
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Relationship
eVideon is very open to ideas, thoughts, and different ways of doing things and has reacted...
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Relationship
If I needed to pick up the phone and call the CEO of eVideon, I know that he would take my call and...
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Relationship
Throughout the selection process, eVideon was very receptive to multiple conversations, clarifying...
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Product
With Vibe Health, the patients are enjoying the ability to complete some environmental controls...
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Product
Vibe Health by eVideon does integrate, but our system is always changing, so it is kind of like...
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Value
There is nothing negative I can think of about eVideon’s charges. They are pretty straightforward....
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Relationship
From a proactive standpoint, I would like to see eVideon see some of the issues we see before they...
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Relationship
eVideon is easy to get ahold of and helpful. They deal with problems. I would have no problem...
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Product
We use Vibe Health by eVideon for a few different reasons: their digital patient whiteboard and...
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Product
Vibe Health by eVideon is pretty easy for patients. It takes a little more effort for clinicians...
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Relationship
I have recommended the company itself. eVideon is very easy to work with. Their response to tickets...
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Loyalty, Product
There are some enhancements that we would like to do with the Vibe Health by eVideon product; we...
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Relationship, Product
eVideon has been very responsive. As we have built the system out, we have worked to find the best...
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Product
The ease of use for staff has been great and has allowed staff members to quickly glance at and...
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Relationship
eVideon has been receptive. They send people out and are always willing to go the extra mile. We are...
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Relationship
We have always had high-level support from eVideon, and we have felt comfortable with that support....
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Product
We are able to get rid of our physical whiteboards; those have to be manually kept up. The digital...
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Culture, Relationship
We were having a problem with another vendor, and things that were promised were not coming to...
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Relationship, Product
We would like to see better involvement from patients in their own care. We would also like the...
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Loyalty, Product
We are doing a lot of different things with eVideon. We have a digital whiteboard and door sign...
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Loyalty, Relationship
eVideon recently has been connecting me with other clients of theirs who are using similar products...
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Product, Value
An outcome of using Vibe Health by eVideon is increased patient education. One of our deficiencies...
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Relationship
With support, eVideon’s turnaround time is very quick. When I have an urgent issue, I would like to...
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Operations, Product
There is no way to mandate that patients complete certain education products or education videos....
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Operations
One of the vendor's VPs has been focusing on training for users of the system. The vendor has...
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Relationship
If anybody ever asks me, I'm always going to recommend eVideon just based on the things that they...
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Loyalty, Relationship
We chose eVideon because they were going to be our partner in all aspects. I have no complaints....
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Relationship, Operations
Integrating our EMR with Vibe Health by eVideon has been pretty straightforward. With our EMR...
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Product
We have several suites of Vibe Health products. We have TVs that our patients can use to access...
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Product, Value
One thing that we have allowed our patients to do, in conjunction with both our nurse call system...
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Relationship
Timeliness was an issue for eVideon. They told us they would have a product for us to view by...
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Loyalty
After talking with eVideon, they had a lot of features we really liked. They were willing to develop...
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Operations
The implementation was perfectly smooth, but there were definitely some growing pains with eVideon,...
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Loyalty, Relationship, Product
We have created new solutions with eVideon. We have some enhancements that they are currently...
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