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Vibe Health by eVideon Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship

We are very happy with the vendor's support. eVideon is very quick to innovate. They are also very...

Mar 2024
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Manager

Loyalty, Product

eVideon is going to struggle a bit when Epic releases the MyChart Bedside TV. People might start...

Mar 2024
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Analyst/Coordinator

Relationship, Value

Vibe Health is an excellent product. eVideon performs very well. Their customer service is...

Mar 2024
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Manager

Loyalty

We are very happy with the system. Overall, the platform is really awesome. We went with eVideon...

Feb 2024
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Manager

Relationship

eVideon’s customer support is really good. They have a good web portal for tickets, and the vendor...

Feb 2024
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Manager

Product

Using the system is really easy, but a lot of patients are a little intimidated because we have...

Feb 2024
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Manager

Operations, Product

Using the system is easy for our staff, but we are finding things as we go with our workflows and...

Feb 2024
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Manager

Operations

eVideon has definitely been a great vendor to work with. We had a very tight timeline for our...

Feb 2024
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Manager

Operations

The training was great. However, after a couple of months, there is a lot that our people need to...

Feb 2024
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Manager

Loyalty, Relationship, Product

There were some features in the system that we were expecting on day one that we still need...

Feb 2024
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Director

Relationship, Product

We have interfaces with a bunch of other systems, and they all work together. In the real world,...

Jan 2024
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Director

Operations, Product

The product is pretty intuitive. Users open it up and go down and up with the menu or left or right....

Jan 2024
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Director

Relationship

If there is a new function we want or something that we have a question about, we will go to our...

Jan 2024
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Director

Value

The product is not the cheapest product, but if an organization can afford it, there are many...

Jan 2024
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Manager

Loyalty

We are potentially replacing Vibe Health. If there is a product that our EHR vendor creates or has...

Jan 2024
||
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Manager

Value

The Vibe Health system has a lot of capabilities, but the value depends on how much an organization...

Jan 2024
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Manager

Relationship

Our relationship with eVideon is good. They have a manager success person assigned to our...

Jan 2024
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Analyst/Coordinator

Product

I would tell someone looking into the product that the dashboard limitations are our main concern...

Dec 2023
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Analyst/Coordinator

Loyalty

I’m hoping that we can get on the new platform. We have barriers in our organization that are making...

Dec 2023
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Analyst/Coordinator

Product

There are a lot of outcomes from the dashboard for our various units that the vendor has been...

Dec 2023
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Director

Value

eVideon is a bit more expensive than other vendors in this space because they are a little richer,...

Nov 2023
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Director

Loyalty

eVideon is much more innovative and more of a thought leader in this space than other vendors, and...

Nov 2023
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Director

Relationship

Our experience with eVideon has been really good. Their technology team, integration team, support...

Nov 2023
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Director

Loyalty

eVideon's system is most likely dead in the water for the long term because, financially speaking,...

Nov 2023
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Analyst/Coordinator

Relationship, Product

We would like to see better involvement from patients in their own care. We would also like the...

Sep 2023
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Analyst/Coordinator

Product

We are able to get rid of our physical whiteboards; those have to be manually kept up. The digital...

Sep 2023
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Analyst/Coordinator

Relationship, Product

eVideon has been very responsive. As we have built the system out, we have worked to find the best...

Sep 2023
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Analyst/Coordinator

Product

The ease of use for staff has been great and has allowed staff members to quickly glance at and...

Sep 2023
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Analyst/Coordinator

Relationship

eVideon has been receptive. They send people out and are always willing to go the extra mile. We are...

Sep 2023
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Analyst/Coordinator

Relationship

We have always had high-level support from eVideon, and we have felt comfortable with that support....

Sep 2023
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Analyst/Coordinator

Culture, Relationship

We were having a problem with another vendor, and things that were promised were not coming to...

Sep 2023
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(0)
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CNIO

Relationship

eVideon really hits all of our check marks. They have been a great partner. Their support people are...

Aug 2023
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(0)
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CNIO

Product, Value

eVideon has a pretty good price structure. Their price points are fair, and their recent upgrades...

Aug 2023
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CNIO

Loyalty, Relationship

We have had some road map strategy calls with the vendor, and we are aligned with what the vendor is...

Aug 2023
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CNIO

Product

On the nursing side of things, the system can sometimes be a little cumbersome when it comes to...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

Unlike other providers out there on the market, eVideon isn't considered a vendor to us; we consider...

Aug 2023
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Analyst/Coordinator

Relationship

Something I would like to see improved with eVideon’s support is usually when we call, we get a...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

eVideon’s development of the Vibe Health product has been focused on patient and nurse involvement,...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

eVideon has been a big partner with us on our journey with several projects to add functionality to...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

eVideon was key in helping us through some of our COVID-19 initiatives. When COVID-19 was running...

Aug 2023
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(0)
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VP/Other Executive

Product

The data on how patients use the product isn’t as robust as we would like, but the vendor has done a...

Aug 2023
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(0)
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VP/Other Executive

Operations, Product

The product is easy to use, but the nurses and the PCAs don't have the initiative or the enthusiasm...

Aug 2023
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(0)
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VP/Other Executive

Value

When we were looking at the product’s pricing, we had a lot of sticker shock. However, eVideon was...

Aug 2023
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(0)
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VP/Other Executive

Product

The older portion of our patient population in acute care prefers face-to-face interactions. They...

Aug 2023
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(0)
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Director

Loyalty

eVideon’s value comes from the new enhancements and features that they are pushing out. The...

Jul 2023
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(0)
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Director

Loyalty, Relationship, Product

I think the vendor is on par with everyone else. They want to manage expectations, and they do a...

Jul 2023
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(0)
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Director

Relationship, Product

Communication is the vendor’s biggest opportunity for improvement. They could offer more awareness...

Jul 2023
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(0)
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Director

Product

The product is pretty simple to use for patients. The pillow speakers are easy to navigate through...

Jul 2023
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(0)
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VP/Other Executive

Product

eVideon is very strong on the patient and clinical sides. A lot of their system's workflows,...

Jun 2023
||
(0)
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VP/Other Executive

Product

Some of the system's screens could be developed differently. That would make the system more...

Jun 2023
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(0)
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VP/Other Executive

Relationship

eVideon's customer support is always available. The vendor is fantastic that way. I have been able...

Jun 2023
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(0)
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VP/Other Executive

Value

eVideon's system is very cheap. The vendor doesn't nickel-and-dime us over every little piece of...

Jun 2023
||
(0)
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VP/Other Executive

Operations

eVideon does a pretty good job of training people and providing us with content.

Jun 2023
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(0)
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VP/Other Executive

Relationship

We have asked eVideon to do a lot of integration and interoperability, and they are always willing...

Jun 2023
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(0)
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Manager

Product

Vibe Health is so straightforward. There are just some people who get a little annoyed with helping...

Jun 2023
||
(0)
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Manager

Operations, Value

It was a big project to deploy the platform, but the implementation was excellent. The burden we...

Jun 2023
||
(0)
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Manager

Relationship

eVideon is a strategic partner. We can communicate with a vendor executive at all times.

Jun 2023
||
(0)
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Manager

Loyalty

When we first got the product years ago, it was a very dumbed-down system that had many points of...

Jun 2023
||
(0)
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Manager

Loyalty

We looked at some other products. But if we were starting over, I don't think I would do things...

Jun 2023
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(0)
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Manager

Relationship

Regarding support, every organization is struggling with keeping consistent people, so I would hate...

Jun 2023
||
(0)
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Manager

Loyalty, Product

We are using another vendor for a virtual-sitter system, and that product is integrated with...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

If someone needs improved communication, and if they want a suite of solutions beyond just the...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

We are working on a project with the vendor, and they are doing great.

Jun 2023
||
(0)
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Director

Product

More advanced systems let us know if something is happening, so it would be great to have some kind...

Jun 2023
||
(0)
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Director

Relationship, Product

We have experienced issues on the back end for some administration things, such as reporting, within...

May 2023
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(0)
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Director

Relationship, Product

We have had to push for any optimizations to the product. The vendor is open to it, but there...

May 2023
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(0)
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Director

Relationship

The vendor’s higher-ups are very responsive. The CEO texts me regularly.

May 2023
||
(0)
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Director

Value

While reviewing our budgets, we realized that we were not having a good ROI from Vibe Health. We...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

There are a number of different dimensions of data that we pull out of our EMR and display through...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We have made some adjustments to make sure that the system is meeting our needs, and the vendor has...

Apr 2023
||
(0)
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Analyst/Coordinator

Value

I think that we are a little early in our development to say for sure, but I really think that there...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

eVideon keeps their promises, but there have been some minor hiccups with that. When a hiccup...

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Relationship

I have never called eVideon's support, but every time I have reached out to their sales team or...

Apr 2023
||
(0)
 Thank you  Helpful

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