Vibe Health by eVideon
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

Functionality and Upgrades

Vibe Health by eVideon is a user-friendly and easy-to-navigate system that is truly geared toward...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Vibe Health by eVideon has a lot of flexibility to customize content. We can do surveys and get...

Jul 2022
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Manager

Lessons Learned

We are a very innovative organization. We needed to build interfaces so our platform applications...

Jul 2022
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Manager

Functionality and Upgrades

Patients use a smart TV all-in-one solution, and there is a digital whiteboard as part of that....

Jul 2022
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Manager

Relationship

The folks at eVideon are a very responsive partner with us. We talk on a regular basis, and we are...

Jul 2022
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Manager

ROI / Cost (care and feeding)

One of the things I have really appreciated about working with eVideon has been that they have been...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn't have extraneous charges. Depending on the licensing model, we can add things if...

Jun 2022
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Director

Relationship

The vendor has fulfilled their promises, and they have resources available. When issues have come...

Jun 2022
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CNO

Implementation and Training

At the time, the vendor was not able to come on-site for the implementation, so the implementation...

May 2022
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CNO

Functionality and Upgrades

Nurses and clinicians are fine with Vibe Health. The system is just easy to use. The use of...

May 2022
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CNO

Relationship

We would like it if we could reach somebody in real time for practical assistance, like via a live...

May 2022
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CNO

Relationship

There really hasn't been any proactivity from the vendor because there haven't been any changes to...

May 2022
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CNO

Other Observations & Comments

Vibe Health is universally accessible, regardless of the type of communication device we use. The...

May 2022
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Director

Service and Support

The people at eVideon are the best ever. From the moment we met to the moment we saw what they do...

May 2022
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Director

Implementation and Training

My low score for eVideon's implementation is not necessarily eVideon's fault because the issues with...

May 2022
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Director

Functionality and Upgrades

Elderly people are challenged by the product. It is a great product, but some people want to be able...

May 2022
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Director

Lessons Learned

The problem that we are having with the clinicians is keeping them in the loop and keeping them...

May 2022
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Director

Technology

We had to buy a particular class of TV for the eVideon product to work. I think the product can only...

May 2022
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Analyst/Coordinator

Relationship

The eVideon team is trying to work with us to make sure that we have all of the updates. I know that...

Mar 2022
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Analyst/Coordinator

Relationship

I can’t say enough good things about eVideon and their products. eVideon is always trying to help us...

Mar 2022
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Analyst/Coordinator

Relationship

eVideon prioritizes us, and I assume that all of their customers feel the same way. eVideon makes us...

Mar 2022
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Nurse

Interfacing and Integration

Right now, the educational things that are on eVideon's system don’t directly connect with our EMR....

Mar 2022
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Nurse

Implementation and Training

The pandemic has split everything up in terms of training. I do have contacts if I ever have...

Mar 2022
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Nurse

Functionality and Upgrades

I would buy the product again because it seems really great. We have used the product for our TVs,...

Mar 2022
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Analyst/Coordinator

Relationship

The best, most impressive thing about eVideon is their drive for innovation. They are very attentive...

Mar 2022
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Analyst/Coordinator

Service and Support

The support from eVideon is very good. The support team's turnaround time is quick, and they are...

Mar 2022
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Director

Other Observations & Comments

Our only issue with the system is that we have a lot of staff turnover. That makes it difficult for...

Feb 2022
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Director

Other Observations & Comments

We are still getting some pushback from our nurses and doctors about the product. I understand that,...

Feb 2022
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Director

Functionality and Upgrades

eVideon's solution is absolutely phenomenal for patients with spinal cord injuries. Patients who are...

Feb 2022
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Director

Functionality and Upgrades

The product is easy to use, and the vendor can work with multiple teams in our hospital. eVideon is...

Feb 2022
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Director

Relationship

Inpatients can be a very fickle group. The solution allows us to entertain them with cable...

Feb 2022
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Director

Relationship

We have a very professional and friendly partnership with eVideon because they want to help us. They...

Feb 2022
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Director

Future Outlook

In the future, our satisfaction with the product will be even better than it is now because of the...

Feb 2022
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Director

Relationship

We have worked very well with eVideon's team, and we have been very happy with them. The pandemic...

Feb 2022
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Director

Functionality and Upgrades

The product is very seamless. It is so seamless that we use it in more than just our traditional...

Feb 2022
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Manager

Functionality and Upgrades

There are some things that could be optimized in the product. In our electronic record, if we select...

Feb 2022
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Manager

Functionality and Upgrades

The solution is a great resource when it comes to educating patients. It adds another layer of...

Feb 2022
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Manager

Service and Support

eVideon's customer support is very good.

Feb 2022
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Director

Functionality and Upgrades

eVideon is doing fine. With the COVID-19 surge and everything else that is going on, we are getting...

Feb 2022
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Director

Implementation and Training

A refresher training for newer staff members would be helpful. The implementation was successful....

Feb 2022
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Director

Functionality and Upgrades

We are trying to find ways to help patients learn the system better, but there are some patients...

Feb 2022
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Director

ROI / Cost (care and feeding)

When the charges are practical, the vendor avoids charging for every little thing. However, if the...

Feb 2022
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Analyst/Coordinator

Relationship

eVideon's customer service has not changed, even in the midst of COVID-19. We still have had a...

Feb 2022
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Analyst/Coordinator

Relationship

eVideon has improved the functionality of the software by looking into the future and evaluating...

Feb 2022
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Analyst/Coordinator

Relationship

The CEO picks up the phone and meets with us to see whether we have any problems, whether we like...

Feb 2022
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Manager

Other Observations & Comments

I hear nothing from the end users, and in my business, hearing nothing is a great thing. That means...

Jan 2022
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Manager

Functionality and Upgrades

The product is absolutely part of our long-term plans. I have no intention of moving away from the...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing. Everything is covered in the service contract. We...

Jan 2022
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Manager

Relationship

I know the vendor's executives on a first-name basis. I would rate the executives above the scale if...

Jan 2022
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Manager

Functionality and Upgrades

I recommend the vendor to others all the time. I have no bones about the vendor. The system is very...

Jan 2022
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CIO

Functionality and Upgrades

The outcome we have had with the product is education, but that doesn't quite bridge the gap of what...

Nov 2021
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CIO

Future Outlook

We are considering expanding the system to include some of the vendor's newest innovations. They are...

Nov 2021
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CIO

Interfacing and Integration

We have had one nagging issue where we haven't been able to add music channels. The music channels...

Nov 2021
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Director

Win/Loss - Why they were selected (by current clients)

Price was a big factor when we were selecting a product. The integration and some of the...

Sep 2021
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Director

Interfacing and Integration

For the most part, clinicians don’t need to do much in terms of using the product because everything...

Sep 2021
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Director

Functionality and Upgrades

Clinical users sometimes have to go into what eVideon calls their Care Console. They have to log in...

Sep 2021
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Director

Implementation and Training

Training sessions were all virtualized because of COVID-19, but we had great feedback on the...

Sep 2021
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Director

Relationship

I think we are seeing a partnership with the vendor where we are developing new functionality for...

Sep 2021
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Director

Future Outlook

We have some things that we need that are still in development. In general, we are just looking to...

Sep 2021
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Director

Implementation and Training

Things have been great so far with eVideon. They have been a great partner. They helped us get...

Sep 2021
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Director

Functionality and Upgrades

So far, our clinicians and staff love the product. They haven’t really had any bad complaints like...

Sep 2021
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Director

Functionality and Upgrades

We have had a great experience with eVideon's system. It is a marvelous tool that allows medical...

Sep 2021
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Director

Implementation and Training

A lot of medical facilities try to reach out to other organizations to see how things work for them,...

Sep 2021
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Director

Relationship

eVideon is a well-developed organization that understands the needs of a healthcare system from...

Sep 2021
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Director

Functionality and Upgrades

Nurses and clinicians have extremely tight schedules, so the issue is being able to simplify...

Sep 2021
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Director

Functionality and Upgrades

The ability to customize the product is seamless. eVideon wants us to challenge them with things...

Sep 2021
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Director

ROI / Cost (care and feeding)

Honestly, we get our money's worth from eVideon's system. eVideon has great customer service and...

Sep 2021
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Director

Functionality and Upgrades

To a certain degree, we are limited in what we can ask for the product and how we can ask about...

Sep 2021
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