Vibe Health by eVideon Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Operations
Our initial training for the system was very hands-on because the system allows us to customize by...
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Product
eVideon's system is a very nice product. Some things in it are a little more complex than we...
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Value
I don't remember the last time eVideon charged us for something that we have done with them. The...
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Relationship
I haven't seen proactive monitoring or alerts from the vendor. However, once we contact the vendor,...
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Relationship
Since we acquired eVideon, the vendor has shifted their customer service to another version. One...
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Relationship, Product
We have had a couple of issues with the system, but none of those issues have been massively...
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Loyalty, Relationship
We can contact eVideon's senior leaders when we need to. The vendor has made it very clear that if...
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Loyalty, Operations
We would definitely consider buying eVideon's system again. eVideon has been a pretty decent...
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Operations
I remember getting decent training on eVideon's system, but it was a onetime thing. People just...
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Relationship, Product
With eVideon, every time changes need to be made for the software or the videos, we get emails. We...
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Product
The main struggle that we have with eVideon is that people use the free movies and TV functions....
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Operations, Product
I am concerned about the usability of eVideon's system for the nurses. It is difficult to know...
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Relationship, Operations
eVideon had a leadership change, so there was also a change in the folks who were working with us. A...
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Relationship
I like eVideon. They are very responsive, and we like their stuff. Vibe Health is very user-friendly...
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Relationship
We worked with eVideon and another vendor on a project. eVideon was willing to work with us to...
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Relationship, Product
We haven't struggled, but eVideon has slowed down their development pace. They are able to update...
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Operations
I don't get too involved with the training portion, but from what I have gathered, eVideon does...
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Relationship, Product
For Vibe Health, there isn't really an end user. There isn't anything for anybody to do. It is kind...
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Product
Vibe Health is only integrated with Hatchmed door sign products, so that is the enclosure for the...
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Relationship, Product
We deal with a lot of issues in Vibe Health. The deployment is over an iPad, and iPads are...
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Product
With how eVideon’s system is built, there is no backup system, so once Vibe Health is down, it is...
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Relationship
In 12 months, I hope eVideon will have changed their direction and helped themself. They need to...
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Relationship
I would like eVideon to know what our issues are, meet with us, try to knock those out, and then try...
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Relationship, Product
At first, there was a lot of collaboration and hand-holding. We have been with the vendor for years...
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Relationship
eVideon doesn't break their promises; they just don't follow through with the answers. When we send...
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Operations
To improve the implementation, eVideon could definitely communicate, have someone who is engaged in...
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Operations
There is no initiative on eVideon’s part to come to us and show us the training. They did develop a...
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Product
eVideon has two products that we use. One is pretty good, and the other one is okay.
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Relationship
When we have updates or new facilities that need information, eVideon doesn't communicate very well....
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Relationship, Operations
When we went live, the support was there, and the dedication to our facility was there, and then...
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Relationship, Operations
When we went live with a whole new module in Vibe Health, eVideon came on-site. It was well...
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Product
Outcomes with eVideon involve squishy math. It's hard to measure happiness and satisfaction....
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Loyalty
In my mind, Vibe Health should do about 50 more things, but we have to ask what we want first. Also,...
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Loyalty, Relationship
eVideon has kept all of the promises that we have asked for. They have always been very supportive,...
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Relationship
eVideon gives the end user or the customer what they want, so Vibe Health is only as good as the...
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Product
Vibe Health interfaces well with some things, but it is still lacking spinal cord integration.
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Relationship
eVideon goes above and beyond what they are even required to do. They are very responsive. The...
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Relationship, Product
eVideon has a nicely set-up ticketing system. Anytime I have put in a request, I have gotten a...
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Product
Vibe Health would be more valuable if it contained an algorithm to take the precaution data and...
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Relationship
eVideon is a good, well respected company.
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Loyalty, Relationship
eVideon is just a true partner. They are a nimble company, and I really hope that does not change...
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Relationship, Operations
eVideon has been great because we have been implementing a lot of different areas. The vendor has...
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Relationship, Product
eVideon is focused on patients. In that regard, the vendor has done well.
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Loyalty
eVideon is very transparent about what they can and can't offer us. I received notifications that we...
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Relationship, Product
The system had some instances of downtime that I was not aware of, so I am not totally satisfied...
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Product, Value
Right now, we use the system as a patient experience tool, so the data that we have received from...
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Operations
I believe that we have been underutilizing the system, and we have manifested a need for more...
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Relationship
eVideon is incredibly responsive when I submit IT requests. Also, I have a go-to person from...
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Operations, Product
I know how to use the system. I'm able to teach other folks how to use it. I can show staff members...
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Relationship
The support is fantastic. I have used the vendor's support email so often that I’m confident with...
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Relationship
There were higher-ups we met with recently. They had secretaries I was familiar with. They seemed to...
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Value
I don’t know what we pay, but I wouldn’t want to get rid of the product. There is too much value in...
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Relationship, Product
I don’t have any concerns. The deeper I have gotten into my role and the more I have learned about...
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Loyalty, Product
We have been upgraded since we have been here, and we are getting ready to do it again. The vendor...
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Relationship
I can utilize the support email 24/7. There are weekends when I work shifts and show staff members...
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Relationship
When we have meetings, the vendor makes sure to send synopses and is receptive to any comments. They...
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Relationship
I just recommended the vendor. Someone was asking who we used. They were another health-education...
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Relationship
Anytime I have issues, the vendor is so quick to dive into a solution. If an issue is not easily...
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Relationship, Operations
When I have any questions or need to add videos or if there is an education topic we want to add,...
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Loyalty
We are trying to make sure that this platform aligns with the functional requirements that we...
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Product, Value
We have gotten tangible, obvious outcomes, like patients doing their meal ordering through the...
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Operations, Product
We would like to have a little more guidance, especially for patients. It would be nice if more tool...
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Culture, Loyalty
There are some things that eVideon showed us when we initially did the demonstration that either...
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Product
There are some more complicated workflows that we have where the system just hasn't quite met the...
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Loyalty, Relationship, Operations
With support, eVideon has been very responsive, but there have been some issues, primarily with...
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Loyalty, Relationship
One of the things that I know is a really big dissatisfier for the team that owns maintenance and...
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Operations
eVideon’s implementation team is awesome. They have fantastic project managers. They intentionally...
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Operations
During our go-live, there were some things in the system that weren't fully optimized. The system is...
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Operations
During our go-live, I wish we had had what eVideon called toasters. Those are big charger things. We...
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Relationship, Operations
Vibe Health isn't a difficult product to use, but it would be nice to receive a few more nudges from...
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Loyalty, Product
In some of our rooms, we want to be able to switch between our EHR and eVideon's whiteboard. We also...
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Product
There are little red lights on the TVs that are annoying for patients when it gets dark and the...
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Product
Our users love the system. It is a fantastic product that works as promised, and it is very...
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Relationship
I have been in the IT world for many years, and I have never seen a vendor be as easy to work with...
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Operations
The initial training from eVideon was a lot of new stuff all at once, and a lot of their other...
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Product
Our patient population isn't super tech-savvy, and that does create a little bit of a barrier when...
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Relationship
eVideon has been great at providing proactive service. We still have regular meetings with them, and...
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Relationship, Operations
eVideon is great at delivering new technology that meets our needs. They have been meeting...
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Loyalty, Product
Our satisfaction for patients and staff members from last year to this year has improved...
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Relationship, Product
As long as Vibe Health consumes information, it responds appropriately. When the product works, it works....
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Relationship
The eVideon people we work with are great and fantastic. We have even had senior-level people...
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Loyalty, Product
We have seen improvements to eVideon's testing model, but with a lot of our upgrades, things will...
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Loyalty, Relationship
I think my satisfaction with eVideon will increase because they understand the level of support that...
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Loyalty, Relationship
It wasn't until one of our sites considered turning off Vibe Health due to a lack of responses and...
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Product
We have recently had some very positive upgrades for the system, but I would like to have more...
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Product
For us to be more satisfied with the solution, eVideon could bring some functionality that we need...
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Loyalty, Product
The solution has a certain look and feel that makes it easy for end users to use, but the market has...
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Product
eVideon’s integration with our EHR to assign educational content is big, and it is potentially tied...
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Commentary Summary
Comment Type Breakout