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Vibe Health by eVideon Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Director

Value

eVideon is a bit more expensive than other vendors in this space because they are a little richer,...

Nov 2023
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Director

Loyalty

eVideon is much more innovative and more of a thought leader in this space than other vendors, and...

Nov 2023
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Director

Relationship

Our experience with eVideon has been really good. Their technology team, integration team, support...

Nov 2023
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Director

Loyalty

eVideon's system is most likely dead in the water for the long term because, financially speaking,...

Nov 2023
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Analyst/Coordinator

Relationship, Product

We would like to see better involvement from patients in their own care. We would also like the...

Sep 2023
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Analyst/Coordinator

Product

We are able to get rid of our physical whiteboards; those have to be manually kept up. The digital...

Sep 2023
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Analyst/Coordinator

Relationship, Product

eVideon has been very responsive. As we have built the system out, we have worked to find the best...

Sep 2023
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Analyst/Coordinator

Product

The ease of use for staff has been great and has allowed staff members to quickly glance at and...

Sep 2023
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Analyst/Coordinator

Relationship

eVideon has been receptive. They send people out and are always willing to go the extra mile. We are...

Sep 2023
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Analyst/Coordinator

Relationship

We have always had high-level support from eVideon, and we have felt comfortable with that support....

Sep 2023
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Analyst/Coordinator

Culture, Relationship

We were having a problem with another vendor, and things that were promised were not coming to...

Sep 2023
||
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CNIO

Relationship

eVideon really hits all of our check marks. They have been a great partner. Their support people are...

Aug 2023
||
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CNIO

Product, Value

eVideon has a pretty good price structure. Their price points are fair, and their recent upgrades...

Aug 2023
||
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CNIO

Loyalty, Relationship

We have had some road map strategy calls with the vendor, and we are aligned with what the vendor is...

Aug 2023
||
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CNIO

Product

On the nursing side of things, the system can sometimes be a little cumbersome when it comes to...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

Unlike other providers out there on the market, eVideon isn't considered a vendor to us; we consider...

Aug 2023
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Analyst/Coordinator

Relationship

Something I would like to see improved with eVideon’s support is usually when we call, we get a...

Aug 2023
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Analyst/Coordinator

Relationship, Product

eVideon’s development of the Vibe Health product has been focused on patient and nurse involvement,...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

eVideon has been a big partner with us on our journey with several projects to add functionality to...

Aug 2023
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Analyst/Coordinator

Relationship

eVideon was key in helping us through some of our COVID-19 initiatives. When COVID-19 was running...

Aug 2023
||
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VP/Other Executive

Product

The data on how patients use the product isn’t as robust as we would like, but the vendor has done a...

Aug 2023
||
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VP/Other Executive

Operations, Product

The product is easy to use, but the nurses and the PCAs don't have the initiative or the enthusiasm...

Aug 2023
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VP/Other Executive

Value

When we were looking at the product’s pricing, we had a lot of sticker shock. However, eVideon was...

Aug 2023
||
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VP/Other Executive

Product

The older portion of our patient population in acute care prefers face-to-face interactions. They...

Aug 2023
||
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Director

Loyalty

eVideon’s value comes from the new enhancements and features that they are pushing out. The...

Jul 2023
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Director

Loyalty, Relationship, Product

I think the vendor is on par with everyone else. They want to manage expectations, and they do a...

Jul 2023
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Director

Relationship, Product

Communication is the vendor’s biggest opportunity for improvement. They could offer more awareness...

Jul 2023
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Director

Product

The product is pretty simple to use for patients. The pillow speakers are easy to navigate through...

Jul 2023
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VP/Other Executive

Product

eVideon is very strong on the patient and clinical sides. A lot of their system's workflows,...

Jun 2023
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VP/Other Executive

Product

Some of the system's screens could be developed differently. That would make the system more...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

eVideon's customer support is always available. The vendor is fantastic that way. I have been able...

Jun 2023
||
(0)
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VP/Other Executive

Value

eVideon's system is very cheap. The vendor doesn't nickel-and-dime us over every little piece of...

Jun 2023
||
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VP/Other Executive

Operations

eVideon does a pretty good job of training people and providing us with content.

Jun 2023
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VP/Other Executive

Relationship

We have asked eVideon to do a lot of integration and interoperability, and they are always willing...

Jun 2023
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Manager

Product

Vibe Health is so straightforward. There are just some people who get a little annoyed with helping...

Jun 2023
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Manager

Operations, Value

It was a big project to deploy the platform, but the implementation was excellent. The burden we...

Jun 2023
||
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Manager

Relationship

eVideon is a strategic partner. We can communicate with a vendor executive at all times.

Jun 2023
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Manager

Loyalty

When we first got the product years ago, it was a very dumbed-down system that had many points of...

Jun 2023
||
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Manager

Loyalty

We looked at some other products. But if we were starting over, I don't think I would do things...

Jun 2023
||
(0)
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Manager

Relationship

Regarding support, every organization is struggling with keeping consistent people, so I would hate...

Jun 2023
||
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Manager

Loyalty, Product

We are using another vendor for a virtual-sitter system, and that product is integrated with...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

If someone needs improved communication, and if they want a suite of solutions beyond just the...

Jun 2023
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(0)
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Director

Loyalty, Relationship

We are working on a project with the vendor, and they are doing great.

Jun 2023
||
(0)
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Director

Product

More advanced systems let us know if something is happening, so it would be great to have some kind...

Jun 2023
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(0)
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Director

Relationship, Product

We have experienced issues on the back end for some administration things, such as reporting, within...

May 2023
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(0)
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Director

Relationship, Product

We have had to push for any optimizations to the product. The vendor is open to it, but there...

May 2023
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Director

Relationship

The vendor’s higher-ups are very responsive. The CEO texts me regularly.

May 2023
||
(0)
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Director

Value

While reviewing our budgets, we realized that we were not having a good ROI from Vibe Health. We...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

There are a number of different dimensions of data that we pull out of our EMR and display through...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

We have made some adjustments to make sure that the system is meeting our needs, and the vendor has...

Apr 2023
||
(0)
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Analyst/Coordinator

Value

I think that we are a little early in our development to say for sure, but I really think that there...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

eVideon keeps their promises, but there have been some minor hiccups with that. When a hiccup...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

I have never called eVideon's support, but every time I have reached out to their sales team or...

Apr 2023
||
(0)
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Manager

Loyalty, Relationship, Product

eVideon is doing a lot of innovation. We are asking them to do a lot of things, and so far, eVideon...

Apr 2023
||
(0)
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Manager

Product

I have been very happy with Vibe Health’s quality. The vendor has done extremely well with the...

Apr 2023
||
(0)
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Director

Product

All the bug fixes are very clunky. It is hard to get people to help us out. With one of the...

Mar 2023
||
(0)
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Director

Operations

eVideon has the best intentions with their training. There is no ongoing training unless we ask very...

Mar 2023
||
(0)
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Director

Product

There is no integration at all between Vibe Health and other solutions.

Mar 2023
||
(0)
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Director

Product

Vibe Health doesn't meet our needs. It is difficult to get into the system. For every reset, we have...

Mar 2023
||
(0)
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Director

Relationship

The customer support team is fast to respond, but they usually respond with more questions than...

Mar 2023
||
(0)
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Director

Relationship

eVideon did initiate contact when they noticed we were not getting any views on the platform. The...

Mar 2023
||
(0)
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Director

Relationship, Operations, Product

We did an update recently that failed, and our management interface was down for some time, but the...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

eVideon’s tech support team could be a little more robust. Getting support is a little cumbersome....

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

eVideon has a lot of good fail-safes on their end, so if there are technical issues, the vendor...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

eVideon’s end-user care console is like a website where we can view information and pull reports and...

Mar 2023
||
(0)
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Director

Operations, Product, Value

Our patients are in an older demographic, and they have no problem figuring out how to work the...

Mar 2023
||
(0)
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Director

Relationship

A lot of the folks that I worked with originally have left the vendor. I don't think the newer crowd...

Mar 2023
||
(0)
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Director

Relationship, Operations

eVideon is a solid partner, and we are very happy with them. The vendor is very receptive. Our...

Mar 2023
||
(0)
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Manager

Loyalty

We are expanding and working toward moving to the next level with eVideon, and that is good.

Mar 2023
||
(0)
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Manager

Culture

Working with eVideon was an outstanding experience. They were absolutely fantastic to work with as a...

Mar 2023
||
(0)
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Manager

Relationship

The vendor’s support hasn't been perfect, but it is excellent. The vendor's people are very...

Mar 2023
||
(0)
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Manager

Relationship

The vendor has met our standards in terms of providing us with the information needed to support the...

Mar 2023
||
(0)
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Manager

Relationship

We certainly like working with the vendor’s leadership team. They do a lot of work on-site, and they...

Mar 2023
||
(0)
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Manager

Relationship

We would like to see a little more development with eVideon's on-site support. They do have an...

Mar 2023
||
(0)
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Director

Relationship, Value

We have asked eVideon to meet with our team to do some solution design multiple times throughout our...

Dec 2022
||
(0)
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Director

Loyalty

Patients don't complain much about the product, and we don't get any questions or concerns....

Dec 2022
||
(0)
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Director

Product

We struggle to get our end users compliant, and we struggle to get our end users to follow the...

Dec 2022
||
(0)
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Manager

Culture, Operations, Product

We would like to be able to view how the product would look on the TV. We have heard other people...

Dec 2022
||
(0)
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Manager

Relationship

I would tell a peer that I have watched eVideon grow and that the vendor has been great at...

Dec 2022
||
(0)
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Manager

Product

I would like to have more access to the server. I think that would save everyone time; currently, I...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship

Our senior leadership team makes the decisions about whether we keep the solution. If they see value...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship

eVideon keeps telling us that they are going to get something that we have been asking for, but they...

Dec 2022
||
(0)
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Manager

Relationship, Product

Vibe Health runs well. I haven't heard of any malfunctions. To my knowledge, there haven’t been any...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty

I only have great things to say about the vendor. We are really satisfied with them, and we are...

Dec 2022
||
(0)
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Manager

Operations, Product

The program's appearance on the patient side is super user friendly and self-explanatory. I like...

Dec 2022
||
(0)
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Manager

Operations, Product

We wish the video content were available in more languages; that is our big issue with Vibe Health....

Dec 2022
||
(0)
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Manager

Loyalty

The product is easy to use, but the staff does not perceive that because Vibe Health is not built...

Dec 2022
||
(0)
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Manager

Relationship

eVideon provides very good email support. The person assigned to my account is very responsive. I...

Dec 2022
||
(0)
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Manager

Culture

eVideon is transparent with pricing. The content we stream through the product is also sold by...

Dec 2022
||
(0)
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CIO

Loyalty, Relationship

Our satisfaction with eVideon has gone down since the time they were a smaller organization. The...

Dec 2022
||
(0)
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CIO

Operations

The vendor did a good job on the initial training; they had clinical experts available for...

Dec 2022
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product

We would like to see eVideon improve how they measure growth and interoperability with other...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have been transparent with the leadership team. Those people are very receptive and are trying to...

Dec 2022
||
(0)
 Thank you  Helpful

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CIO

Relationship

The vendor is on the cutting edge. They know what customers want. The vendor needs to make sure they...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

As the vendor has grown, they have become less proactive due to resource restraints. The vendor has...

Dec 2022
||
(0)
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