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Vibe Health by eVideon
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Adam Cherrington
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User Commentary

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Director

The people at eVideon are the best ever. From the time that we met to now when we see what they do...

May 2022
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Director

My low score for eVideon's implementation is not necessarily eVideon's fault because the issues with...

May 2022
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Director

Elderly people are challenged by the product. It is a great product, but some people want to be able...

May 2022
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Director

The problem that we are having with the clinicians is keeping them in the loop and keeping them...

May 2022
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Director

We had to buy a particular class of TV for the eVideon product to work. I think the product can only...

May 2022
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Analyst/Coordinator

The eVideon team is trying to work with us to make sure that we have all of the updates. I know that...

Mar 2022
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Analyst/Coordinator

I can’t say enough good things about eVideon and their products. eVideon is always trying to help us...

Mar 2022
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Analyst/Coordinator

eVideon prioritizes us, and I assume that all of their customers feel the same way. eVideon makes us...

Mar 2022
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Nurse

Right now, the educational things that are on eVideon's system don’t directly connect with our EMR....

Mar 2022
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Nurse

The pandemic has split everything up in terms of training. I do have contacts if I ever have...

Mar 2022
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Nurse

I would buy the product again because it seems really great. We have used the product for our TVs,...

Mar 2022
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Analyst/Coordinator

The best, most impressive thing about eVideon is their drive for innovation. They are very attentive...

Mar 2022
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Analyst/Coordinator

The support from eVideon is very good. The support team's turnaround time is quick, and they are...

Mar 2022
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Director

Our only issue with the system is that we have a lot of staff turnover. That makes it difficult for...

Feb 2022
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Director

We are still getting some pushback from our nurses and doctors about the product. I understand that,...

Feb 2022
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Director

eVideon's solution is absolutely phenomenal for patients with spinal cord injuries. Patients who are...

Feb 2022
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Director

The product is easy to use, and the vendor can work with multiple teams in our hospital. eVideon is...

Feb 2022
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Director

Inpatients can be a very fickle group. The solution allows us to entertain them with cable...

Feb 2022
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Director

We have a very professional and friendly partnership with eVideon because they want to help us. They...

Feb 2022
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Director

In the future, our satisfaction with the product will be even better than it is now because of the...

Feb 2022
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Director

We have worked very well with eVideon's team, and we have been very happy with them. The pandemic...

Feb 2022
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Director

The product is very seamless. It is so seamless that we use it in more than just our traditional...

Feb 2022
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Manager

There are some things that could be optimized in the product. In our electronic record, if we select...

Feb 2022
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Manager

The solution is a great resource when it comes to educating patients. It adds another layer of...

Feb 2022
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Manager

eVideon's customer support is very good.

Feb 2022
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Director

eVideon is doing fine. With the COVID-19 surge and everything else that is going on, we are getting...

Feb 2022
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Director

A refresher training for newer staff members would be helpful. The implementation was successful....

Feb 2022
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Director

We are trying to find ways to help patients learn the system better, but there are some patients...

Feb 2022
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Director

When the charges are practical, the vendor avoids charging for every little thing. However, if the...

Feb 2022
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Analyst/Coordinator

eVideon's customer service has not changed, even in the midst of COVID-19. We still have had a...

Feb 2022
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Analyst/Coordinator

eVideon has improved the functionality of the software by looking into the future and evaluating...

Feb 2022
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Analyst/Coordinator

The CEO picks up the phone and meets with us to see whether we have any problems, whether we like...

Feb 2022
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Manager

I hear nothing from the end users, and in my business, hearing nothing is a great thing. That means...

Jan 2022
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Manager

The product is absolutely part of our long-term plans. I have no intention of moving away from the...

Jan 2022
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Manager

The vendor doesn’t charge for every little thing. Everything is covered in the service contract. We...

Jan 2022
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Manager

I know the vendor's executives on a first-name basis. I would rate the executives above the scale if...

Jan 2022
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Manager

I recommend the vendor to others all the time. I have no bones about the vendor. The system is very...

Jan 2022
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CIO

The outcome we have had with the product is education, but that doesn't quite bridge the gap of what...

Nov 2021
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CIO

We are considering expanding the system to include some of the vendor's newest innovations. They are...

Nov 2021
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CIO

We have had one nagging issue where we haven't been able to add music channels. The music channels...

Nov 2021
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Director

Price was a big factor when we were selecting a product. The integration and some of the...

Sep 2021
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Director

For the most part, clinicians don’t need to do much in terms of using the product because everything...

Sep 2021
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Director

Clinical users sometimes have to go into what eVideon calls their Care Console. They have to log in...

Sep 2021
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Director

Training sessions were all virtualized because of COVID-19, but we had great feedback on the...

Sep 2021
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Director

I think we are seeing a partnership with the vendor where we are developing new functionality for...

Sep 2021
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Director

We have some things that we need that are still in development. In general, we are just looking to...

Sep 2021
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Director

Things have been great so far with eVideon. They have been a great partner. They helped us get...

Sep 2021
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Director

So far, our clinicians and staff love the product. They haven’t really had any bad complaints like...

Sep 2021
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Director

We have had a great experience with eVideon's system. It is a marvelous tool that allows medical...

Sep 2021
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Director

A lot of medical facilities try to reach out to other organizations to see how things work for them,...

Sep 2021
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Director

eVideon is a well-developed organization that understands the needs of a healthcare system from...

Sep 2021
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Director

Nurses and clinicians have extremely tight schedules, so the issue is being able to simplify...

Sep 2021
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Director

The ability to customize the product is seamless. eVideon wants us to challenge them with things...

Sep 2021
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Director

Honestly, we get our money's worth from eVideon's system. eVideon has great customer service and...

Sep 2021
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Director

To a certain degree, we are limited in what we can ask for the product and how we can ask about...

Sep 2021
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Manager

With eVideon's help, we launched our internal TV station at one of our locations, and then we...

Jun 2021
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Manager

We didn't look around a lot when we picked eVideon. We knew what we wanted to do, and we wanted to...

Jun 2021
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Manager

We have TVs in areas where patients sit for 2–4 hours at a time. The patients' needs are totally...

Jun 2021
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Manager

We signed up with eVideon because they could do all the things we wanted to do. However, once we got...

Jun 2021
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Director

The vendor was saying channel selection was coming where if we go on our satellite TV or whatever,...

Jun 2021
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Director

The main thing we like is the integration with our electronic medical records. I like the different...

Jun 2021
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Director

eVideon has been accommodating to patients with disabilities. We normally use pillow speakers, and...

Jun 2021
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Manager

eVideon’s services for us are related to the in-room television systems. We use them for...

Jun 2021
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Manager

There has not been any ongoing training effort from eVideon. We got training during the...

Jun 2021
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Manager

As far as integration with eVideon's system goes, there is a very limited hardware compatibility...

Jun 2021
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Manager

There is nothing the system needs to do that is going unaddressed. eVideon has been a great partner...

Jun 2021
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Manager

Most of the time, we are the ones reaching out to eVideon. They are always very responsive and...

Jun 2021
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Manager

It is clear that there is an investment at the most senior level of eVideon to make sure they...

Jun 2021
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Article
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.



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