Vibe Health by eVideon Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations, Product
I know how to use the system. I'm able to teach other folks how to use it. I can show staff members...
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Relationship
The support is fantastic. I have used the vendor's support email so often that I’m confident with...
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Relationship
There were higher-ups we met with recently. They had secretaries I was familiar with. They seemed to...
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Value
I don’t know what we pay, but I wouldn’t want to get rid of the product. There is too much value in...
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Relationship, Product
I don’t have any concerns. The deeper I have gotten into my role and the more I have learned about...
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Loyalty, Product
We have been upgraded since we have been here, and we are getting ready to do it again. The vendor...
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Relationship
I can utilize the support email 24/7. There are weekends when I work shifts and show staff members...
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Relationship
When we have meetings, the vendor makes sure to send synopses and is receptive to any comments. They...
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Relationship
I just recommended the vendor. Someone was asking who we used. They were another health-education...
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Relationship
Anytime I have issues, the vendor is so quick to dive into a solution. If an issue is not easily...
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Relationship, Operations
When I have any questions or need to add videos or if there is an education topic we want to add,...
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Loyalty
We are trying to make sure that this platform aligns with the functional requirements that we...
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Product, Value
We have gotten tangible, obvious outcomes, like patients doing their meal ordering through the...
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Operations, Product
We would like to have a little more guidance, especially for patients. It would be nice if more tool...
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Culture, Loyalty
There are some things that eVideon showed us when we initially did the demonstration that either...
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Product
There are some more complicated workflows that we have where the system just hasn't quite met the...
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Loyalty, Relationship, Operations
With support, eVideon has been very responsive, but there have been some issues, primarily with...
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Loyalty, Relationship
One of the things that I know is a really big dissatisfier for the team that owns maintenance and...
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Operations
eVideon’s implementation team is awesome. They have fantastic project managers. They intentionally...
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Operations
During our go-live, there were some things in the system that weren't fully optimized. The system is...
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Operations
During our go-live, I wish we had had what eVideon called toasters. Those are big charger things. We...
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Relationship, Operations
Vibe Health isn't a difficult product to use, but it would be nice to receive a few more nudges from...
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Loyalty, Product
In some of our rooms, we want to be able to switch between our EHR and eVideon's whiteboard. We also...
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Product
There are little red lights on the TVs that are annoying for patients when it gets dark and the...
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Product
Our users love the system. It is a fantastic product that works as promised, and it is very...
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Relationship
I have been in the IT world for many years, and I have never seen a vendor be as easy to work with...
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Operations
The initial training from eVideon was a lot of new stuff all at once, and a lot of their other...
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Product
Our patient population isn't super tech-savvy, and that does create a little bit of a barrier when...
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Relationship
eVideon has been great at providing proactive service. We still have regular meetings with them, and...
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Relationship, Operations
eVideon is great at delivering new technology that meets our needs. They have been meeting...
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Loyalty, Product
Our satisfaction for patients and staff members from last year to this year has improved...
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Relationship, Product
As long as Vibe Health consumes information, it responds appropriately. When the product works, it works....
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Relationship
The eVideon people we work with are great and fantastic. We have even had senior-level people...
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Loyalty, Product
We have seen improvements to eVideon's testing model, but with a lot of our upgrades, things will...
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Loyalty, Relationship
I think my satisfaction with eVideon will increase because they understand the level of support that...
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Loyalty, Relationship
It wasn't until one of our sites considered turning off Vibe Health due to a lack of responses and...
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Product
We have recently had some very positive upgrades for the system, but I would like to have more...
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Product
For us to be more satisfied with the solution, eVideon could bring some functionality that we need...
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Loyalty, Product
The solution has a certain look and feel that makes it easy for end users to use, but the market has...
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Product
eVideon’s integration with our EHR to assign educational content is big, and it is potentially tied...
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Operations
The initial training from eVideon was decent. The vendor told us that the system was super easy to...
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Operations, Product
The free movies and shows in the eVideon system are good because those are the only things that...
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Operations, Product
I'm not sure that the system really shows much of an outcome. We look at it for quality measures,...
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Loyalty, Relationship
Things are still going well with eVideon. As always, eVideon has been great with their customer...
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Loyalty, Relationship
We have recently felt that the vendor has had a little more room for improvement. eVideon keeps all...
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Loyalty
In terms of Vibe Health's current functionality meeting all of our needs today, we want to do a...
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Loyalty
Overall, eVideon's patient experience platform has been widely adopted in rooms, and patients like...
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Operations
We recently upgraded our servers. That wasn't a smooth process, and it resulted in some downtime. We...
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Product
Vibe Health rates perfectly for ease of use with patients, nurses, and clinicians. The system's...
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Loyalty
Vibe Health will be an integral part of our rooms in the future. That is one of the reasons we went...
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Product
This system is underused in our facility. The free movies and shows are used, but the educational...
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Operations
I think the vendor has a great program as far as training goes. I think we have really collaborated...
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Operations
During the implementation, I felt like we had a true partnership. eVideon was as committed as we...
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Relationship, Product
The design of Vibe Health by eVideon makes it very easy for patients to understand the information...
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Operations
The vendor needs to do better testing before deploying upgrades.
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Operations
I was just kind of thrown into the product, so I have done a lot of training on my own, but the...
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Relationship
The vendor's support could be improved in terms of responsiveness and follow-up.
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Relationship
If cable channels go down, the vendor is in a reactive state to that, whereas there should be more...
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Operations
If someone else were looking at getting Vibe Health by eVideon, my advice would be to make sure they...
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Operations
I have had no issues with eVideon's implementation services at all. They are very communicative, and...
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Relationship
eVideon's support has always been wonderful. The support people are very responsive. Our contact at...
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Product
Through no fault of eVideon, the ease of use for nurses and clinicians is lower. That is due to an...
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Loyalty
We have already recommended Vibe Health by eVideon to another hospital who is implementing it. There...
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Relationship, Operations
eVideon is very responsive. They are right there helping us decide how to implement their solutions...
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Product, Value
I would definitely recommend the system to another organization. The solution itself is great, but...
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Loyalty, Product
The innovation of eVideon stands out. There are a lot of capabilities that we are not taking...
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Product
Vibe Health by eVideon’s user interface looks great. It is very easy for patients, family members,...
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Product
eVideon’s basic offering is great, but when we want to get into some very specific EHR things, they...
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Relationship
eVideon is a smaller company, so they are very hands on. They have been very good about providing...
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Culture
The vendor has been really reasonable from a contracting perspective and has listened to a lot of...
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Product
We use the product more for entertainment purposes, so for television and movies. The vendor has...
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Product
The product works well with our other solutions. I don't think we have had any big issues with...
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Relationship
The vendor has a customer support person assigned to our hospital specifically, and that is really...
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Relationship
I have worked with people at all different levels in the vendor organization and have never had a...
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Operations
As far as implementations go, I would like a bit more guidance and help from the vendor and a little...
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Relationship
When we contact the vendor's support people, the speed at which they respond depends on the type of...
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Product
The product's ease of use for the patients could be better. The ease of use does depend on the unit...
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Operations, Product
The clinicians and nurses who use the system generally know how to use the pillow speakers. We do...
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Relationship
We talk with eVideon frequently. The people we work with at eVideon are on a first-name basis with...
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Product
With eVideon, there are lots of APIs. We tell the vendor what we want, we hook them up with our...
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Relationship, Product
I love eVideon. They have been a true partner. The patient TV is key for smart rooms. We have...
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Operations, Product
The ease of use for clinicians depends on their comfort with the solution and how often they use it....
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Relationship
eVideon is lovely to work with. They do a really good job partnering with us and providing support....
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Product
We aren't using all the integration points that eVideon's system has. We use the product in a very...
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Product
Sometimes the system goes down, but those instances are very minimal, and for us, they aren't really...
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Loyalty, Product
Right now, our use cases with eVideon's system are pretty minimal, but when we look at the product...
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Value
The system is very cost effective, low maintenance, and fluid. Even if we have to change what...
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Relationship, Operations
We have a little more of a strategic partnership with eVideon. We had them do some things that ended...
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Product
In the past, Vibe Health by eVideon tended to be hardware dependent on Amino set-top boxes, and it...
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Relationship
I see myself reaching out more to eVideon asking where we are we with product road maps. But they...
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Relationship
We are uniquely using the product, and we are working with the vendor, and they have been open to...
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Product
One piece of the product is the digital door side. That piece has higher ease of use because it is a...
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