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Homecare Homebase (Home Health EHR) Comments
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KLAS Research Director - Paul Hess
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User Commentary

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Director

Homecare Homebase has something called HCHB University where we go online and do training. We use...

Aug 2021
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Director

A lot of what was promised about Homecare Homebase’s training really didn't happen. Our staff didn't...

Aug 2021
||
(0)
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Director

Homecare Homebase allows every organization to tweak the solution to whatever they want. That is...

Aug 2021
||
(0)
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Director

The implementation went very poorly. There were a lot of issues. We have had to update and work on...

Aug 2021
||
(0)
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Director

The functionality within the system meets our needs. When it comes to the implementation and the...

Aug 2021
||
(0)
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Director

The product could be a little more user friendly for the clinicians in the field. Homecare Homebase...

Aug 2021
||
(0)
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Director

I have used multiple different systems, and Homecare Homebase's solution is actually my favorite...

Aug 2021
||
(0)
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Director

Homecare Homebase’s major strength is their scalability. They keep up with regulatory changes. We...

Jul 2021
||
(0)
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Director

The Homecare Homebase system is built on an old DOS program. The system could be a little more user...

Jul 2021
||
(0)
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Director

When I need a change made, I can go into the system and make the change myself about 90% of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We had an in-person training with Homecare Homebase, and that was great. It would have been a little...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Homecare Homebase really is one of the few vendors that fit all our service lines. Of course, they...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Since we have been live, we have manipulated the system in so many ways in terms of documentation,...

Jul 2021
||
(0)
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Analyst/Coordinator

We opened the solution up so that our staff could really see what was happening from all service...

Jul 2021
||
(0)
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Analyst/Coordinator

It is unfortunate that the vendor isn't doing their conferences every year because I think that the...

Jul 2021
||
(0)
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Analyst/Coordinator

Customer service has been a sore spot for us. It is very difficult to get tickets responded to and...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor does a little bit of nickel-and-diming; we are charged a fee for every change we want to...

Jul 2021
||
(0)
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 or  to see details.

COO

There is so much to Homecare Homebase that it is hard for one person to understand everything. It is...

Jul 2021
||
(0)
 Thank you  Helpful

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COO

Our company sometimes falls behind because we won't integrate things properly or we don't understand...

Jul 2021
||
(0)
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COO

The vendor has online learning. That has saved us a lot because it helped us train our staff...

Jul 2021
||
(0)
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COO

Every year, the vendor has a large user group meeting where they invite all of their customers. It...

Jul 2021
||
(0)
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COO

The only thing that we really had problems with was the vendor's support. I hope that some of the...

Jul 2021
||
(0)
 Thank you  Helpful

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CEO/President

Homecare Homebase doesn’t keep their promises when it comes to the QA of releases to help meet...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

The vendor doesn’t avoid nickel-and-diming; they enjoy making sure there is a price tag on...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

The vendor doesn’t approach a for-profit customer any differently than they approach a...

Jul 2021
||
(0)
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CEO/President

What makes or breaks a Homecare Homebase implementation is the efficiency of the visiting staff...

Jul 2021
||
(0)
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CEO/President

There is no ongoing training from Homecare Homebase. Their webinars are nothing more than slide...

Jul 2021
||
(0)
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CEO/President

There are very few things that we have heard from Homecare Homebase in the sales process that have...

Jul 2021
||
(0)
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CEO/President

The vendor has capability for interoperability, but if we want to have something done, we may have...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

Homecare Homebase has not done a good job of documenting the things that they have built in regard...

Jul 2021
||
(0)
 Thank you  Helpful

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CEO/President

When it comes to budgeting things in Homecare Homebase, we are not able to see some of the numbers...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have learned how to navigate the vendor’s support. We have learned when we can go on the web or...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

Homecare Homebase doesn’t notify us when there are issues. I have had someone tell me that they were...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

We have to drag Homecare Homebase executives into involvement kicking and screaming. The vendor has...

Jul 2021
||
(0)
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CEO/President

Something good about Homecare Homebase’s system is that we can pull data and see exactly what is...

Jul 2021
||
(0)
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Nurse

We are happy that we are using the Homecare Homebase system. It has definitely helped us with our...

Jul 2021
||
(0)
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Nurse

Our biggest pain point with Homecare Homebase is support, and according to the vendor, they have big...

Jul 2021
||
(0)
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 or  to see details.

Nurse

The strengths are the rigidity of the Homecare Homebase system keeping us in compliance. It has...

Jul 2021
||
(0)
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 or  to see details.

Director

Homecare Homebase is very expensive. We knew that on the front end. We payed a lot of money to...

Jul 2021
||
(0)
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 or  to see details.

Director

The person who led the Homecare Homebase implementation at our facility was very good. Another...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase's supply integration isn't good. I get quite a few complaints about that. It is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase is working very well as far as compliance goes. We have had good audits while we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase has been trying to roll out an enhanced vital sign. Our staff members are excited...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of our biggest challenges with Homecare Homebase is corrections. It is difficult to get charts...

Jul 2021
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(0)
 Thank you  Helpful

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Director

Homecare Homebase's procurement integration works really well. It is a virtual fax machine that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At one point, the system went down completely. That is very rare. I called the vendor to put in a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Homecare Homebase. If someone has a large census, enough staff members, and the clinical...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

An organization must tailor their software to what their needs are and what their future needs may...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everybody stays current with Homecare Homebase. For the most part, the system works. There are areas...

Jul 2021
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(0)
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 or  to see details.

Director

There are things that Homecare Homebase could do better. There is a phone piece that the field...

Jul 2021
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(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase is not a cheap solution, but it is all encompassing. I do not have any complaints...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are implementing a module, and it has been very hard to get assistance and help. It has just been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want some integration with other systems, and that is a little slow coming, but the vendor is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a gap in knowledge transfer or communication with Homecare Homebase’s internal team. We...

Jul 2021
||
(0)
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VP/Other Executive

We have recently had some issues with the implementation. We have a new regulatory product that we...

Jun 2021
||
(0)
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VP/Other Executive

As we have looked at other products on the market, we have seen a lot of companies that are starting...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

We are not very happy with Homecare Homebase’s support, but it is hard to compare their support with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We started talking to Homecare Homebase a few years ago because we wanted to see improvements. They...

Jun 2021
||
(0)
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VP/Other Executive

Home health is Homecare Homebase's strength. The product was built for the home health service line....

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

As long as we are willing to accept the fact that things may or may not happen within the time frame...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

There is a cost if I need a new interface built, but once it is built, Homecare Homebase doesn't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is getting better about integration, but I would like to see them be more flexible when...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would love to see Homecare Homebase push what is next. I am not an IT person. I come from an...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

For the field staff, the ease of use is good, but it is harder for the office staff. The system is...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

We are a big customer. I don't hesitate to go right to an executive representative to say that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor doesn’t keep all of their promises. The service has been really poor. There is now a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase is sustained from nickel-and-diming us. Every interface has start-up costs with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial training was fantastic. The ongoing training is less so. Initially, we had a really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system doesn’t work as promoted. Our health system wants to be able to have full visibility into...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of use is good. We came from another product that was clunky, difficult, and repetitive....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some improvements that could be made around the scheduling piece as well as the financial...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is bad. Unless a problem is simple and easy, the issue ends up going to tier three,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The executive involvement is low. We have reached out to Homecare Homebase's executives. They get on...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase's solution is still the best out there. There are gaps and holes, and their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love Homecare Homebase's software when it comes to clinical management and being able to manage...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The HomeCare HomeBase system is just okay. Many clinicians come here from other sites excited...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When we were initially sold the system, we were told it could do a lot of things. However, once it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The tier-one support from HomeBase HomeCare works fine. However, the tier-two and tier-three support...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Homecare Homebase's system was the perfect home health hospice EMR about five years ago, but it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I have accidentally come across some representatives who seem to be able to get answers. Not enough...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Homecare Homebase communicates a lot, and if a change is coming, they note it. They would send...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I never notice emails from Homecare Homebase. I did one time get on a phone call with an executive,...

Jun 2021
||
(0)
 Thank you  Helpful

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CFO

If I were recommending the system to other organizations, I would say to not trust Homecare...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

While we were assured that the system would keep us very compliant, I don’t know what happened with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The support is awful. The support people are very nonresponsive. We consistently have tickets that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, we had trainers on-site. However, the training was very convoluted. There was a lot of...

Jun 2021
||
(0)
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 or  to see details.

Manager

If we are having any kind of mechanical problem, the only tool we can use is the tablet. We can’t...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is a double-edged sword. Some parts are really good. For working the office, the system...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a lot of hiccups because of our original training. We trained online due to COVID-19,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase takes a long time to answer us. When we get updates or we have questions about...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Homecare Homebase has had some issues in the last couple of years. Their support, updates, and...

May 2021
||
(0)
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 or  to see details.

Manager

Our initial implementation was great. Since then though, the vendor has been rolling out things that...

May 2021
||
(0)
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Manager

The vendor could improve their communication. They sometimes make changes to things that they didn't...

May 2021
||
(0)
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Manager

We have our account representative and our incident manager. I haven't tried to go above them. They...

May 2021
||
(0)
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VP/Other Executive

We are looking at replacing Homecare Homebase. There is another vendor that has been growing a lot...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

Our biggest problem with the solution is that it is not very interoperable. It isn't a disaster, but...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

Every time we want an integration or some sort of release of data, it comes at a cost, even if we...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

If someone uses Google Docs, they can enter the program from anywhere and have it look the same. If...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

We want a product that is cloud based and that looks the same on the front and back ends. Then, our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Homecare Homebase is very far from reality with some things. We have to use separate applications...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial implementation with Homecare Homebase went really smoothly. Homecare Homebase has a...

Apr 2021
||
(0)
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 or  to see details.

Director

The process Homecare Homebase has in place for an implementation is not bad, but I don’t feel like...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The process for an integration is long and drawn out, and the vendor takes a long time to respond....

Apr 2021
||
(0)
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 or  to see details.

Director

There are things the system does well, but there are some negatives. The positives are that we can...

Apr 2021
||
(0)
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 or  to see details.

Director

We haven't had a very positive experience with Homecare Homebase. Sometimes we don't have very...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Honestly, if we had not invested so much money into the platform, we would probably be looking...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't have any problems with Homecare Homebase. They are a wonderful vendor. The system is easy to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there is a new upgrade sent out, the vendor will send out a video on the product. Any in-depth...

Feb 2021
||
(0)
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 or  to see details.

Director

There is a different system that the hospital uses. Because we are on this product, the two products...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, when we went live with this product, the kickoff and go-live went very well. The system is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Homecare Homebase is not timely in their response to our tickets and our concerns as a consumer. We...

Feb 2021
||
(0)
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 or  to see details.

Director

There is a gap with Homecare Homebase correcting functionality issues. We put tickets in when we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not buy Homecare Homebase's system again due to the pricing model that the vendor uses. We...

Feb 2021
||
(0)
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Director

Interoperability is a little harder with Homecare Homebase. With their engine, we still have to get...

Feb 2021
||
(0)
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Director

The clinicians have really loved the product. Homecare Homebase does a pretty good job. There is...

Feb 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is Android based for point-of-care devices and tablets, and we have a mix of...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Homecare Homebase's interoperability is second to none. The vendor is easy to work with, and they...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Homecare Homebase's support was good for many years, but in the last couple of years, ongoing...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would absolutely go with Homecare Homebase again. Their product is good. I have worked with other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's involvement improved tremendously after we escalated to the executive leadership, and...

Jan 2021
||
(0)
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 or  to see details.

Manager

Depending on the size of the organization, the solution is pretty decent. It gets the job done....

Jan 2021
||
(0)
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Manager

There isn’t really anything else out there that is comparable. The solution meets the goals of what...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor nickel-and-dimes with the user licensing and new technology. They might introduce...

Jan 2021
||
(0)
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 or  to see details.

Manager

We are working on a bunch of integrations. It is very hard to get all the specifications correctly...

Jan 2021
||
(0)
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 or  to see details.

Manager

Some improvements are the number of issues and bugs that come up and how the solution aligns with...

Jan 2021
||
(0)
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Manager

Ultimately, there are times when it is almost impossible for any vendor to keep every promise....

Jan 2021
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Manager

I don't know what new technology the vendor has delivered. Homecare Homebase is up to date on their...

Jan 2021
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Analyst/Coordinator

HomeCare HomeBase is part of our long-term plans and has definitely become a strategy for us. We...

Jan 2021
||
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Analyst/Coordinator

Integration is an area where Homecare Homebase says they are good, and they say they have a lot of...

Jan 2021
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Analyst/Coordinator

HomeCare HomeBase is really good at doing regulatory work, making sure we are on top of things, and...

Jan 2021
||
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Director

The vendor has some pretty good technology in their future plans. I really like that from a workflow...

Jan 2021
||
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Director

From a competitive standpoint, the vendor is more advanced on the home health side than they are on...

Jan 2021
||
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Director

The system is quite expensive, and it can be heavy and laborious. We have the ability to customize...

Jan 2021
||
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Director

We would buy the solution again, unfortunately. There is no alternative on the market yet. All the...

Dec 2020
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Director

The vendor's help desk is woefully understaffed. The vendor is doing the bare minimum to make sure...

Dec 2020
||
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Director

We asked for an enhancement a few years ago, but the vendor only built it to be used in one aspect;...

Dec 2020
||
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Director

The vendor has an interface with WorldView, and they will only allow WorldView to talk to client...

Dec 2020
||
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Director

A few years ago, the vendor went to a new model where instead of having one liaison, we had five....

Dec 2020
||
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Director

The large clients have more knowledge of the Homecare Homebase product than 90% of the people we...

Dec 2020
||
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Director

The vendor has what they call cabinets, which are groups of 8–10 clients focused on various...

Dec 2020
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Director

Every once in a while, our executive gets annoyed and calls high-level people at Homecare Homebase,...

Dec 2020
||
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Manager

We had issues with the implementation. Lots of simple things were missed, and simple processes were...

Nov 2020
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Manager

There are some tickets that get escalated, and the follow-through is poor. We had tickets that were...

Nov 2020
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Manager

With integration, it is Homecare Homebase's way or no way. That does not work for every organization...

Nov 2020
||
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Manager

The ease of use of the EHR is different for different members of our team. There are some for whom...

Nov 2020
||
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Manager

When we got the product, we didn’t necessarily have somebody who was trained or had access to it...

Nov 2020
||
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Analyst/Coordinator

Overall, Homecare Homebase's support is not great. The vendor has implemented what they refer to as...

Oct 2020
||
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Analyst/Coordinator

There is a lot of potential with the EHR itself, and Homecare Homebase has a lot of potential for...

Oct 2020
||
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Analyst/Coordinator

I would say that Homecare Homebase does things to help us, but I wouldn't say that they keep all of...

Oct 2020
||
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Analyst/Coordinator

We only really have problems with the system when a clinician or somebody from our back office has...

Oct 2020
||
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Analyst/Coordinator

Not only does Homecare Homebase have great ideas, but they also have a way for us to submit ideas....

Oct 2020
||
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Analyst/Coordinator

We had a Homecare Homebase executive who was around when we were implementing, but that person was...

Oct 2020
||
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Analyst/Coordinator

If I am being really optimistic, I would like to say that we could have a higher score with Homecare...

Oct 2020
||
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Director

Homecare Homebase recently released an upgrade for medication, and that created such a hassle. The...

Oct 2020
||
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Director

Homecare Homebase is designed for homecare, and it is designed for promoting compliance. That is...

Oct 2020
||
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CCO

Over the last several years, we have experienced missed deadlines, developments that break things,...

Oct 2020
||
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CCO

The product Homecare Homebase built is good, and we plan to stay, but the executive team really...

Oct 2020
||
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CCO

My clinicians aren't delighted with the product, and I want my clinicians to be pleased with the...

Oct 2020
||
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Manager

At the end of the day, everyone is going to complain about documentation, but that is the nature of...

Oct 2020
||
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Manager

Homecare Homebase is the best solution for what it is built for, which is Medicare home health and...

Oct 2020
||
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CIO

The system is probably in about 8 of the top 10 home health agencies out there. The industry is ripe...

Oct 2020
||
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CIO

Homecare Homebase has some integration, but they are way behind. That is one complaint we hear. We...

Oct 2020
||
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CIO

Compliance with clinical documentation is one of Homecare Homebase’s strengths. I give them kudos...

Oct 2020
||
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CIO

Homecare Homebase was a little slow with COVID-19. We made a lot of changes ourselves before...

Oct 2020
||
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Director

When it comes to interfaces, I feel like we are getting nickel-and-dimed. The costs have gone up...

Sep 2020
||
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Director

The vendor usually makes us some type of deal. So in that aspect, we have a good relationship. The...

Sep 2020
||
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Analyst/Coordinator

The vendor makes a lot of promises to fix things by a certain timeline, but they sometimes don't end...

Aug 2020
||
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Analyst/Coordinator

The vendor has a wonderful implementation team, and those people come on-site for education. But...

Aug 2020
||
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Analyst/Coordinator

The vendor just switched to a new support platform, and they had a lot of issues with launching it....

Aug 2020
||
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Analyst/Coordinator

I have worked in several EMRs, and I really enjoy Homecare Homebase. It has a lot of potential. It...

Aug 2020
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Analyst/Coordinator

My major issues with Homecare Homebase lives in the payer authorization world. My patients are...

Aug 2020
||
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COO

I don't feel like Homecare Homebase can deliver on their promises. Their deployment is slow, and...

Aug 2020
||
(0)
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COO

Some core functionality is missing. We told Homecare Homebase what we required, and it is in the...

Aug 2020
||
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COO

It takes Homecare Homebase a long time to fix things. I am still working on things that I asked for...

Aug 2020
||
(0)
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COO

The product is workflow driven. It forces the office and clinicians to be disciplined. It doesn't...

Aug 2020
||
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COO

Some competitors of the vendor are leveraging analytics in their products. Homecare Homebase doesn't...

Aug 2020
||
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COO

We came from a system where we still used paper documentation. The Homecare Homebase system has made...

Aug 2020
||
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COO

I always go back to compliance. For me, it is a big thing to know that the system has checks and...

Aug 2020
||
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COO

The visit sometimes takes a long time to document. That depends on how many issues a patient has....

Aug 2020
||
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COO

Right from the beginning of COVID-19, the vendor incorporated screening questions into every single...

Aug 2020
||
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COO

One negative thing about the system is that it is very expensive. The price could be the norm for...

Aug 2020
||
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Director

The vendor used to have different providers trial things on the front end, and if there were...

Aug 2020
||
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Director

I had an experience with a team from another hospice agency where we talked about that team's...

Aug 2020
||
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Director

We are training new staff members, and they are picking up on the system very quickly. One of the...

Aug 2020
||
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Director

The vendor is working on the product's functionality. That is one of the recent promises the vendor...

Aug 2020
||
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Director

Honestly, the Homecare Homebase implementation has been extremely difficult. In all fairness to...

Aug 2020
||
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Director

We chose Homecare Homebase for a number of reasons. We based our decision on the KLAS ratings as...

Aug 2020
||
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Director

It takes a while to get the final answer from the vendor. I would say that Homecare Homebase doesn't...

Aug 2020
||
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Director

At this point, the support has improved. The vendor has had personnel changes, and we also have had...

Aug 2020
||
(0)
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Manager

The system is very cumbersome for the back office. We knew that going in. We had purchased the...

Aug 2020
||
(0)
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Manager

The system meets our needs because it really is giving us a lot in terms of utilization, and it...

Aug 2020
||
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Manager

With PDGM, Homecare Homebase has done a real nice job. They are usually a bit ahead of the game when...

Aug 2020
||
(0)
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COO

I have been very pleased with the system. Our experience was tough when we first started, as it...

Aug 2020
||
(0)
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COO

We are a small fish in a big pond, but I have always been pleased anytime we have had to reach out...

Aug 2020
||
(0)
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COO

Homecare Homebase has a tablet that has its own connectivity, and our staff members start the system...

Aug 2020
||
(0)
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Manager

We have made some improvements. I really feel that that is why we have had so few deficiencies....

Aug 2020
||
(0)
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Manager

In terms of setting up the system correctly, we kept asking about best practices, and Homecare...

Aug 2020
||
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Director

The vendor has delivered new technology. We can tell that the vendor is always striving to improve...

Aug 2020
||
(0)
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Director

The vendor's phone and web support have improved over the time that we have been with the vendor....

Aug 2020
||
(0)
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Director

We have a vendor executive representative that oversees our customer experience team to ensure the...

Aug 2020
||
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Director

The vendor's current reporting tools help us monitor staff performance, goals, and efficiencies.

Aug 2020
||
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Director

We are starting to see some improvements in Homecare Homebase's proactivity. Where we are now is...

Aug 2020
||
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Director

The EHR will support our integration goals once everything is functional. I think the system will do...

Aug 2020
||
(0)
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Director

Homecare Homebase is a good company, but our implementation was bad. We are just starting to turn...

Aug 2020
||
(0)
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Manager

If the decision had been up to me and we had a little more money, I would have definitely gone with...

Aug 2020
||
(0)
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Manager

Homecare Homebase doesn’t keep all their promises. I don't know that the support is what we had...

Aug 2020
||
(0)
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Manager

Homecare Homebase has a lot of turnover. The person that trained us was phenomenal but wasn’t with...

Aug 2020
||
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Manager

We have had some restructuring. We have some new clinicians who are not new to the system. But...

Aug 2020
||
(0)
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Manager

The system is working way better than our old system. It is meeting our survey goals very well. But...

Aug 2020
||
(0)
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Manager

There are a lot of limitations on our long-term care system that are frustrating to the clinicians,...

Aug 2020
||
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Manager

Homecare Homebase had their own versions of what we had done, but we had already implemented those...

Aug 2020
||
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Manager

I always have good luck with Homecare Homebase’s support team. I have had a really good experience....

Aug 2020
||
(0)
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Manager

Homecare Homebase keeps us well updated when they try to resolve an issue. We get emails every hour...

Aug 2020
||
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Manager

There are a lot of scheduling-issue reports that we can't get. Part of the problem is that we are...

Aug 2020
||
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Director

The software is adaptable. Because of the training I did with the vendor, I have been able to adapt...

Aug 2020
||
(0)
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Director

Our system administrator would say that the vendor promised things on the front end that turned out...

Aug 2020
||
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Director

The vendor does not avoid charging for every little thing. We are a small agency, and one of the...

Aug 2020
||
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Nurse

Our sales representative is really good and does what he or she promises. Our system administrator...

Aug 2020
||
(0)
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Nurse

We don't have too many problems with the EHR working as promoted. Homecare Homebase's product has a...

Aug 2020
||
(0)
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Nurse

Once users get used to the product, the system is really easy. The hard part is getting used to the...

Aug 2020
||
(0)
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Nurse

About 80% of the EHR's functionality is meeting our needs. There are several pieces that we need to...

Aug 2020
||
(0)
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Nurse

Homecare Homebase has a lot of great ideas with analytics. The end users all use mobile devices and...

Aug 2020
||
(0)
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Nurse

Since we are newer with Homecare Homebase's system, we haven't had a chance to dive into our ROI...

Aug 2020
||
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