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Homecare Homebase (Home Health EHR)
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User Commentary

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Manager

Homecare Homebase has really good training materials. The system is super simple to use, so I can...

Nov 2021
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Manager

We have access to everything we need. The system does what we need it to. Homecare Homebase usually...

Nov 2021
||
(0)
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Manager

I would like more demographic information to flow over from the EHR to our RPM system. There isn't a...

Nov 2021
||
(0)
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Manager

I don't have direct contact with HCHB's support. Our internal IT contacts HCHB through a ticketing...

Nov 2021
||
(0)
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VP/Other Executive

We are on a lot of homegrown systems, and we are going to have to put a lot of money into...

Oct 2021
||
(0)
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VP/Other Executive

The size of our agency doesn't fit the average support desk's staffing capabilities. We need a...

Oct 2021
||
(0)
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VP/Other Executive

Homecare Homebase is still the best vendor out there for home health and hospice. A lot of what...

Oct 2021
||
(0)
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VP/Other Executive

We had a road map with deadlines where Homecare Homebase was going to hit their release dates, and...

Oct 2021
||
(0)
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VP/Other Executive

Homecare Homebase is making great changes in support and content.

Oct 2021
||
(0)
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VP/Other Executive

Organizations like ours are usually rushing to get through implementations and stop the financial...

Oct 2021
||
(0)
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VP/Other Executive

The system is too costly to use for certain areas, so we don't use it in those areas. The...

Oct 2021
||
(0)
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Director

The transition to Homecare Homebase was a little rocky at first. It was not as smooth as promised. I...

Oct 2021
||
(0)
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Director

The vendor’s customer service is lacking a bit, but it is hard to find workers in any industry right...

Oct 2021
||
(0)
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Director

Homecare Homebase has a really great product. It is just so based on regulations that it doesn't...

Oct 2021
||
(0)
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Director

So far, the vendor has not kept all of their promises. There were a lot of promises about the...

Oct 2021
||
(0)
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Director

One promise Homecare Homebase has kept has been about helping us to decrease our office staff. That...

Oct 2021
||
(0)
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CEO/President

I have used several different programs, and Homecare Homebase is the most robust. It has always been...

Oct 2021
||
(0)
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CEO/President

The vendor is responsive, but things sometimes just take so long. There have been several times that...

Oct 2021
||
(0)
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CEO/President

It would be great if we had access to request additional training once a year. Every agency is...

Oct 2021
||
(0)
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CEO/President

The vendor actually does a very good job of meeting our integration goals, but it would be nice if...

Oct 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase does really well with their support. Their customer service is really great, or at...

Oct 2021
||
(0)
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Analyst/Coordinator

I would like Homecare Homebase to set an expiration date on one of our note types so that we can set...

Oct 2021
||
(0)
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Analyst/Coordinator

I would tell others that the product isn't going to run smoothly right at the beginning. Getting...

Oct 2021
||
(0)
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Manager

We considered switching away from Homecare Homebase a few years ago, but we had some people come in...

Oct 2021
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(0)
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Manager

We are really looking for an open API, and that is just not available with Homecare Homebase and...

Oct 2021
||
(0)
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Manager

I am not going to say there are broken promises; Homecare Homebase just doesn’t reveal a lot of...

Oct 2021
||
(0)
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Manager

We have to pay extra for training, so we don’t use Homecare Homebase for training. We do our own training....

Oct 2021
||
(0)
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Manager

I don’t know whether the vendor is having a manpower issue, but their response time is very slow in...

Oct 2021
||
(0)
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VP/Other Executive

Homecare Homebase's folks are nice. The frontline workers don't seem to be trained in complicated...

Oct 2021
||
(0)
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Manager

We are piloting one of the vendor’s other products. At first, we were wary because the system is...

Oct 2021
||
(0)
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Manager

Homecare Homebase used to be better at communicating with us. We don’t hear anything from the...

Oct 2021
||
(0)
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VP/Other Executive

I have to do things manually that I shouldn't have to. We are too sophisticated to be doing those...

Oct 2021
||
(0)
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Director

Homecare Homebase's system has had some glitches, but they have gotten resolved quickly. I could see...

Sep 2021
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(0)
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Director

Homecare Homebase isn't the only game in the market, but they are the only vendor that is focused on...

Sep 2021
||
(0)
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Director

Homecare Homebase keeps their promises but not in a timely manner. Homecare Homebase meets our...

Sep 2021
||
(0)
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Director

We are absolutely happy with the solution. It is very compliant; everything that was promised works...

Sep 2021
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(0)
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Director

Everything works, but there is not a lot of transparency as a provider on our end to resolve issues...

Sep 2021
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(0)
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Director

As of today, Homecare Homebase is not 100% meeting our needs for electronic visit verification. So...

Sep 2021
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Director

The support was great up until probably prepandemic, but with everything going on, Homecare Homebase...

Sep 2021
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(0)
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VP/Other Executive

The system’s streamlined workflow helps decrease the number of employees we need, and it helps us...

Sep 2021
||
(0)
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VP/Other Executive

I would like Homecare Homebase to stop nickel-and-diming for upgrades. When we upgrade, they charge...

Sep 2021
||
(0)
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VP/Other Executive

We have invested in the Homecare Homebase system. It was a diamond at one time, and it hasn't been...

Sep 2021
||
(0)
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VP/Other Executive

Over the next year, we will be comparing what is available to ensure that we are getting bang for...

Sep 2021
||
(0)
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VP/Other Executive

Interfacing is an area that Homecare Homebase has tried to improve. However, I haven’t really seen...

Sep 2021
||
(0)
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Manager

The implementation went well. Once we got training and learned about the product, it was easy to...

Sep 2021
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(0)
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Manager

The product is quite easy to navigate. It has very good reports, and it is just an overall good...

Sep 2021
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(0)
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Manager

Sometimes the support is a little slow on tickets.

Sep 2021
||
(0)
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VP/Other Executive

The Homecare Homebase system is very complicated. The ease of use is not there. We sent away staff...

Sep 2021
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(0)
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VP/Other Executive

Homecare Homebase’s help desk always seems to be overwhelmed. There is not a lot of downtime, and...

Sep 2021
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(0)
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VP/Other Executive

Homecare Homebase needs to rebuild their platform. It is tough because some of the basic...

Sep 2021
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(0)
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VP/Other Executive

I like Homecare Homebase's system. The reason we started using the system was that one of our people...

Aug 2021
||
(0)
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VP/Other Executive

One time, we had an issue where we accidentally signed up for more training than we needed, and we...

Aug 2021
||
(0)
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Manager

We always struggle to train our staff members on Homecare Homebase's tablets because the tablets are...

Aug 2021
||
(0)
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Manager

The vendor's support is good. Homecare Homebase did a good job of fixing the issues that we...

Aug 2021
||
(0)
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Manager

The solution is pricey. It isn't the cheapest software out there. I would buy it again if it were...

Aug 2021
||
(0)
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Manager

Potential buyers of this product need to make sure that they have someone who is knowledgeable about...

Aug 2021
||
(0)
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Manager

We can't get really far with requests in the system because every time that we need something to be...

Aug 2021
||
(0)
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Manager

One thing that we have a problem with is the Requests for Anticipated Payment (RAP) in the solution....

Aug 2021
||
(0)
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Manager

The system has good reports that we can look at on a management level. Their reporting is the best...

Aug 2021
||
(0)
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Manager

Ever since we did certain updates, we have had a lot of glitches in the system. The vendor has had...

Aug 2021
||
(0)
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CEO/President

The only thing that is tough with Homecare Homebase is that everything costs money. Every extra...

Aug 2021
||
(0)
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CEO/President

There was a big learning curve because the EHR is a massive system that has lots of capabilities....

Aug 2021
||
(0)
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CEO/President

Overall, the vendor does a really nice job of getting us going so that we are able to do the basics,...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase has kept up really well with new technology. Overall, I am satisfied with the...

Aug 2021
||
(0)
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CEO/President

Initially, the vendor was great, and they really tried to respond to us when we were having...

Aug 2021
||
(0)
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CEO/President

We would like to get more help with the analytical reporting so that we can understand it well...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase was really on top of trying to help us be in compliance during the pandemic. I...

Aug 2021
||
(0)
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Manager

We are very happy with Homecare Homebase. In fact, we are happy enough to be adding more lines of...

Aug 2021
||
(0)
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Manager

I like the support that I get from Homecare Homebase. The vendor is very seldom unable to help us....

Aug 2021
||
(0)
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Manager

I like how customizable Homecare Homebase is. We can customize the software to our needs, and the...

Aug 2021
||
(0)
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Manager

In the field, my staff has a lot of accountability. There are a lot of fields to document. On my...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor's support people are pretty good. For a while, they were a little slow in getting us to...

Aug 2021
||
(0)
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Analyst/Coordinator

Compared to the other applications that I have worked with, Homecare Homebase is fairly low...

Aug 2021
||
(0)
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Analyst/Coordinator

The solution has been well-received by our people. From a learning perspective, we can get onboard...

Aug 2021
||
(0)
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Director

Homecare Homebase is constantly changing and reassigning their support and business teams. That is...

Aug 2021
||
(0)
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Director

I would like to see Homecare Homebase implement some of our product ideas. There are a lot of good...

Aug 2021
||
(0)
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Director

Homecare Homebase does a very good job with regulatory updates and financial projections. They have...

Aug 2021
||
(0)
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Director

Homecare Homebase's system works really well for nurses in the field. It is easy to use and flows nicely....

Aug 2021
||
(0)
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CEO/President

Homecare Homebase has a good structure of support with the client experience managers. We have...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase's system isn't priced for an agency of our size. We had to hire a bunch of...

Aug 2021
||
(0)
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CEO/President

One of the reasons that we bought Homecare Homebase's system was the thorough and step-by-step...

Aug 2021
||
(0)
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CEO/President

Occasionally, when we put in a ticket to have things fixed, the support people tell us to do things...

Aug 2021
||
(0)
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CEO/President

We would like to have a secure texting platform across everything because even people in the...

Aug 2021
||
(0)
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CEO/President

We have had some real trouble with integration. The system isn't as user friendly or standardized as...

Aug 2021
||
(0)
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CEO/President

There is a wide range of skill levels for field staff, and though there is good training that is...

Aug 2021
||
(0)
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Manager

Homecare Homebase outsourced the training, and the staff members that came here brought their...

Aug 2021
||
(0)
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Manager

There are always some glitches with our field staff using Homecare Homebase on iPads. I don't know...

Aug 2021
||
(0)
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Manager

Something that was a little bit of a challenge is that as we went through the implementation, there...

Aug 2021
||
(0)
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Manager

Homecare Homebase is skill driven in terms of authorization, and it is a great product for the...

Aug 2021
||
(0)
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Manager

The Homecare Homebase system looks clean, but other software programs eliminate multiple unnecessary...

Aug 2021
||
(0)
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COO

Our experience has gone well. In the past year, we haven’t seen a lot of change other than the...

Aug 2021
||
(0)
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COO

The vendor is really good with the way they manage their accounts because I have multiple people...

Aug 2021
||
(0)
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COO

There are add-ons for the program, like the analytics. Those are pretty pricey. We did a trial of...

Aug 2021
||
(0)
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COO

The outcomes with this product are good because when we are reviewing discharges, we can run reports...

Aug 2021
||
(0)
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COO

The best thing about the software is that it has real-time data. For my clinicians in the field, it...

Aug 2021
||
(0)
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COO

I like that the vendor does a lot of webinars. If anything new is coming up, Homecare Homebase sends...

Aug 2021
||
(0)
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COO

The integration is good because everything flows smoothly through here from one department to the...

Aug 2021
||
(0)
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COO

I am extremely pro Homecare Homebase. I think the fact that the company was developed by a homecare...

Aug 2021
||
(0)
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VP/Other Executive

Homecare Homebase meets regulatory requirements the majority of the time. They have a good dashboard...

Aug 2021
||
(0)
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VP/Other Executive

Support from Homecare Homebase is horrible. We submit tickets and don’t hear back from anyone for...

Aug 2021
||
(0)
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VP/Other Executive

The interfaces we have with Homecare Homebase and our other system are problematic. The hardest part...

Aug 2021
||
(0)
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VP/Other Executive

Homecare Homebase was sold to us as a home health and hospice system. It really does not work for...

Aug 2021
||
(0)
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VP/Other Executive

The Homecare Homebase system works well in the field. My nurses like the ease of use as they...

Aug 2021
||
(0)
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VP/Other Executive

I have been using the Homecare Homebase system for many years. I used it at my last job as well. I...

Aug 2021
||
(0)
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Director

Homecare Homebase has something called HCHB University where we go online and do training. We use...

Aug 2021
||
(0)
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Director

A lot of what was promised about Homecare Homebase’s training really didn't happen. Our staff didn't...

Aug 2021
||
(0)
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Director

Homecare Homebase allows every organization to tweak the solution to whatever they want. That is...

Aug 2021
||
(0)
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Director

The implementation went very poorly. There were a lot of issues. We have had to update and work on...

Aug 2021
||
(0)
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Director

The functionality within the system meets our needs. When it comes to the implementation and the...

Aug 2021
||
(0)
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Director

The product could be a little more user friendly for the clinicians in the field. Homecare Homebase...

Aug 2021
||
(0)
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Director

I have used multiple different systems, and Homecare Homebase's solution is actually my favorite...

Aug 2021
||
(0)
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Director

Homecare Homebase’s major strength is their scalability. They keep up with regulatory changes. We...

Jul 2021
||
(0)
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Director

The Homecare Homebase system is built on an old DOS program. The system could be a little more user...

Jul 2021
||
(0)
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Director

When I need a change made, I can go into the system and make the change myself about 90% of the...

Jul 2021
||
(0)
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Nurse

We had an in-person training with Homecare Homebase, and that was great. It would have been a little...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase really is one of the few vendors that fit all our service lines. Of course, they...

Jul 2021
||
(0)
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Analyst/Coordinator

Since we have been live, we have manipulated the system in so many ways in terms of documentation,...

Jul 2021
||
(0)
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Analyst/Coordinator

We opened the solution up so that our staff could really see what was happening from all service...

Jul 2021
||
(0)
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Analyst/Coordinator

It is unfortunate that the vendor isn't doing their conferences every year because I think that the...

Jul 2021
||
(0)
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Analyst/Coordinator

Customer service has been a sore spot for us. It is very difficult to get tickets responded to and...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor does a little bit of nickel-and-diming; we are charged a fee for every change we want to...

Jul 2021
||
(0)
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COO

There is so much to Homecare Homebase that it is hard for one person to understand everything. It is...

Jul 2021
||
(0)
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COO

Our company sometimes falls behind because we won't integrate things properly or we don't understand...

Jul 2021
||
(0)
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COO

The vendor has online learning. That has saved us a lot because it helped us train our staff...

Jul 2021
||
(0)
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COO

Every year, the vendor has a large user group meeting where they invite all of their customers. It...

Jul 2021
||
(0)
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COO

The only thing that we really had problems with was the vendor's support. I hope that some of the...

Jul 2021
||
(0)
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CEO/President

Homecare Homebase doesn’t keep their promises when it comes to the QA of releases to help meet...

Jul 2021
||
(0)
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CEO/President

The vendor doesn’t avoid nickel-and-diming; they enjoy making sure there is a price tag on...

Jul 2021
||
(0)
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CEO/President

The vendor doesn’t approach a for-profit customer any differently than they approach a...

Jul 2021
||
(0)
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CEO/President

What makes or breaks a Homecare Homebase implementation is the efficiency of the visiting staff...

Jul 2021
||
(0)
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CEO/President

There is no ongoing training from Homecare Homebase. Their webinars are nothing more than slide...

Jul 2021
||
(0)
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CEO/President

There are very few things that we have heard from Homecare Homebase in the sales process that have...

Jul 2021
||
(0)
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CEO/President

The vendor has capability for interoperability, but if we want to have something done, we may have...

Jul 2021
||
(0)
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CEO/President

Homecare Homebase has not done a good job of documenting the things that they have built in regard...

Jul 2021
||
(0)
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CEO/President

When it comes to budgeting things in Homecare Homebase, we are not able to see some of the numbers...

Jul 2021
||
(0)
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CEO/President

We have learned how to navigate the vendor’s support. We have learned when we can go on the web or...

Jul 2021
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CEO/President

Homecare Homebase doesn’t notify us when there are issues. I have had someone tell me that they were...

Jul 2021
||
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CEO/President

We have to drag Homecare Homebase executives into involvement kicking and screaming. The vendor has...

Jul 2021
||
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CEO/President

Something good about Homecare Homebase’s system is that we can pull data and see exactly what is...

Jul 2021
||
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Nurse

We are happy that we are using the Homecare Homebase system. It has definitely helped us with our...

Jul 2021
||
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Nurse

Our biggest pain point with Homecare Homebase is support, and according to the vendor, they have big...

Jul 2021
||
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Nurse

The strengths are the rigidity of the Homecare Homebase system keeping us in compliance. It has...

Jul 2021
||
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Director

Homecare Homebase is very expensive. We knew that on the front end. We payed a lot of money to...

Jul 2021
||
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Director

The person who led the Homecare Homebase implementation at our facility was very good. Another...

Jul 2021
||
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Director

Homecare Homebase's supply integration isn't good. I get quite a few complaints about that. It is...

Jul 2021
||
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Director

Homecare Homebase is working very well as far as compliance goes. We have had good audits while we...

Jul 2021
||
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Director

Homecare Homebase has been trying to roll out an enhanced vital sign. Our staff members are excited...

Jul 2021
||
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Director

One of our biggest challenges with Homecare Homebase is corrections. It is difficult to get charts...

Jul 2021
||
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Director

Homecare Homebase's procurement integration works really well. It is a virtual fax machine that...

Jul 2021
||
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Director

At one point, the system went down completely. That is very rare. I called the vendor to put in a...

Jul 2021
||
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Director

I like Homecare Homebase. If someone has a large census, enough staff members, and the clinical...

Jul 2021
||
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Director

An organization must tailor their software to what their needs are and what their future needs may...

Jul 2021
||
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Director

Everybody stays current with Homecare Homebase. For the most part, the system works. There are areas...

Jul 2021
||
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Director

There are things that Homecare Homebase could do better. There is a phone piece that the field...

Jul 2021
||
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Director

Homecare Homebase is not a cheap solution, but it is all encompassing. I do not have any complaints...

Jul 2021
||
(0)
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Director

We are implementing a module, and it has been very hard to get assistance and help. It has just been...

Jul 2021
||
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Director

We want some integration with other systems, and that is a little slow coming, but the vendor is...

Jul 2021
||
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Director

There is a gap in knowledge transfer or communication with Homecare Homebase’s internal team. We...

Jul 2021
||
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VP/Other Executive

We have recently had some issues with the implementation. We have a new regulatory product that we...

Jun 2021
||
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VP/Other Executive

As we have looked at other products on the market, we have seen a lot of companies that are starting...

Jun 2021
||
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VP/Other Executive

We are not very happy with Homecare Homebase’s support, but it is hard to compare their support with...

Jun 2021
||
(0)
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VP/Other Executive

We started talking to Homecare Homebase a few years ago because we wanted to see improvements. They...

Jun 2021
||
(0)
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VP/Other Executive

Home health is Homecare Homebase's strength. The product was built for the home health service line....

Jun 2021
||
(0)
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VP/Other Executive

As long as we are willing to accept the fact that things may or may not happen within the time frame...

Jun 2021
||
(0)
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VP/Other Executive

There is a cost if I need a new interface built, but once it is built, Homecare Homebase doesn't...

Jun 2021
||
(0)
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VP/Other Executive

The vendor is getting better about integration, but I would like to see them be more flexible when...

Jun 2021
||
(0)
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VP/Other Executive

I would love to see Homecare Homebase push what is next. I am not an IT person. I come from an...

Jun 2021
||
(0)
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VP/Other Executive

For the field staff, the ease of use is good, but it is harder for the office staff. The system is...

Jun 2021
||
(0)
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VP/Other Executive

We are a big customer. I don't hesitate to go right to an executive representative to say that...

Jun 2021
||
(0)
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Director

The vendor doesn’t keep all of their promises. The service has been really poor. There is now a...

Jun 2021
||
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Director

Homecare Homebase is sustained from nickel-and-diming us. Every interface has start-up costs with...

Jun 2021
||
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Director

The initial training was fantastic. The ongoing training is less so. Initially, we had a really...

Jun 2021
||
(0)
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Director

The system doesn’t work as promoted. Our health system wants to be able to have full visibility into...

Jun 2021
||
(0)
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Director

The ease of use is good. We came from another product that was clunky, difficult, and repetitive....

Jun 2021
||
(0)
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Director

There are some improvements that could be made around the scheduling piece as well as the financial...

Jun 2021
||
(0)
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Director

The support is bad. Unless a problem is simple and easy, the issue ends up going to tier three,...

Jun 2021
||
(0)
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Director

The executive involvement is low. We have reached out to Homecare Homebase's executives. They get on...

Jun 2021
||
(0)
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Director

Homecare Homebase's solution is still the best out there. There are gaps and holes, and their...

Jun 2021
||
(0)
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Director

I love Homecare Homebase's software when it comes to clinical management and being able to manage...

Jun 2021
||
(0)
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CFO

The HomeCare HomeBase system is just okay. Many clinicians come here from other sites excited...

Jun 2021
||
(0)
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CFO

When we were initially sold the system, we were told it could do a lot of things. However, once it...

Jun 2021
||
(0)
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CFO

The tier-one support from HomeBase HomeCare works fine. However, the tier-two and tier-three support...

Jun 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's system was the perfect home health hospice EMR about five years ago, but it...

Jun 2021
||
(0)
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CFO

I have accidentally come across some representatives who seem to be able to get answers. Not enough...

Jun 2021
||
(0)
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CFO

Homecare Homebase communicates a lot, and if a change is coming, they note it. They would send...

Jun 2021
||
(0)
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CFO

I never notice emails from Homecare Homebase. I did one time get on a phone call with an executive,...

Jun 2021
||
(0)
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CFO

If I were recommending the system to other organizations, I would say to not trust Homecare...

Jun 2021
||
(0)
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CFO

While we were assured that the system would keep us very compliant, I don’t know what happened with...

Jun 2021
||
(0)
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CFO

The support is awful. The support people are very nonresponsive. We consistently have tickets that...

Jun 2021
||
(0)
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Manager

Initially, we had trainers on-site. However, the training was very convoluted. There was a lot of...

Jun 2021
||
(0)
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Manager

If we are having any kind of mechanical problem, the only tool we can use is the tablet. We can’t...

Jun 2021
||
(0)
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Manager

The system is a double-edged sword. Some parts are really good. For working the office, the system...

Jun 2021
||
(0)
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Director

We have had a lot of hiccups because of our original training. We trained online due to COVID-19,...

Jun 2021
||
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Director

Homecare Homebase takes a long time to answer us. When we get updates or we have questions about...

Jun 2021
||
(0)
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Manager

Homecare Homebase has had some issues in the last couple of years. Their support, updates, and...

May 2021
||
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Manager

Our initial implementation was great. Since then though, the vendor has been rolling out things that...

May 2021
||
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Manager

The vendor could improve their communication. They sometimes make changes to things that they didn't...

May 2021
||
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Manager

We have our account representative and our incident manager. I haven't tried to go above them. They...

May 2021
||
(0)
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VP/Other Executive

We are looking at replacing Homecare Homebase. There is another vendor that has been growing a lot...

Apr 2021
||
(0)
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VP/Other Executive

Our biggest problem with the solution is that it is not very interoperable. It isn't a disaster, but...

Apr 2021
||
(0)
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VP/Other Executive

Every time we want an integration or some sort of release of data, it comes at a cost, even if we...

Apr 2021
||
(0)
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VP/Other Executive

If someone uses Google Docs, they can enter the program from anywhere and have it look the same. If...

Apr 2021
||
(0)
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VP/Other Executive

We want a product that is cloud based and that looks the same on the front and back ends. Then, our...

Apr 2021
||
(0)
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VP/Other Executive

Homecare Homebase is very far from reality with some things. We have to use separate applications...

Apr 2021
||
(0)
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Director

The initial implementation with Homecare Homebase went really smoothly. Homecare Homebase has a...

Apr 2021
||
(0)
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Director

The process Homecare Homebase has in place for an implementation is not bad, but I don’t feel like...

Apr 2021
||
(0)
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Director

The process for an integration is long and drawn out, and the vendor takes a long time to respond....

Apr 2021
||
(0)
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Director

There are things the system does well, but there are some negatives. The positives are that we can...

Apr 2021
||
(0)
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Director

We haven't had a very positive experience with Homecare Homebase. Sometimes we don't have very...

Apr 2021
||
(0)
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Director

Honestly, if we had not invested so much money into the platform, we would probably be looking...

Apr 2021
||
(0)
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Analyst/Coordinator

I don't have any problems with Homecare Homebase. They are a wonderful vendor. The system is easy to...

Apr 2021
||
(0)
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Director

When there is a new upgrade sent out, the vendor will send out a video on the product. Any in-depth...

Feb 2021
||
(0)
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Director

There is a different system that the hospital uses. Because we are on this product, the two products...

Feb 2021
||
(0)
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Director

Overall, when we went live with this product, the kickoff and go-live went very well. The system is...

Feb 2021
||
(0)
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Director

Homecare Homebase is not timely in their response to our tickets and our concerns as a consumer. We...

Feb 2021
||
(0)
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Director

There is a gap with Homecare Homebase correcting functionality issues. We put tickets in when we...

Feb 2021
||
(0)
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Director

I would not buy Homecare Homebase's system again due to the pricing model that the vendor uses. We...

Feb 2021
||
(0)
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Director

Interoperability is a little harder with Homecare Homebase. With their engine, we still have to get...

Feb 2021
||
(0)
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Director

The clinicians have really loved the product. Homecare Homebase does a pretty good job. There is...

Feb 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is Android based for point-of-care devices and tablets, and we have a mix of...

Jan 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's interoperability is second to none. The vendor is easy to work with, and they...

Jan 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase's support was good for many years, but in the last couple of years, ongoing...

Jan 2021
||
(0)
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Analyst/Coordinator

I would absolutely go with Homecare Homebase again. Their product is good. I have worked with other...

Jan 2021
||
(0)
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Manager

The vendor's involvement improved tremendously after we escalated to the executive leadership, and...

Jan 2021
||
(0)
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Manager

Depending on the size of the organization, the solution is pretty decent. It gets the job done....

Jan 2021
||
(0)
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Manager

There isn’t really anything else out there that is comparable. The solution meets the goals of what...

Jan 2021
||
(0)
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Manager

The vendor nickel-and-dimes with the user licensing and new technology. They might introduce...

Jan 2021
||
(0)
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Manager

We are working on a bunch of integrations. It is very hard to get all the specifications correctly...

Jan 2021
||
(0)
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Manager

Some improvements are the number of issues and bugs that come up and how the solution aligns with...

Jan 2021
||
(0)
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Manager

Ultimately, there are times when it is almost impossible for any vendor to keep every promise....

Jan 2021
||
(0)
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Manager

I don't know what new technology the vendor has delivered. Homecare Homebase is up to date on their...

Jan 2021
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