Homecare Homebase (Home Health EHR) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Homecare Homebase's system has limitations regarding mobile devices. Staff members have to sync...
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Value
Homecare Homebase is fine when it comes to avoiding charging for every little thing. Things are...
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Loyalty, Relationship, Product
I hear a lot of great things about the system from our end users. Of course, they much prefer the...
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Relationship
Our relationship is great with Homecare Homebase. They invest in making sure we don't just call the...
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Product
The workflow in Homecare Homebase is definitely the solution's biggest strength because it gives us...
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Product
I really think the end users are the problem. I think Homecare Homebase is pretty easy, but the end...
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Relationship
Homecare Homebase’s support is really good. What is great about their support is that I have called...
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Culture, Value
I have complaints about Homecare Homebase’s billing department. They are very unclear. They do...
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Culture, Loyalty
Homecare Homebase does not keep all of their promises, but I would say they keep most of them. In...
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Product
Homecare Homebase could improve the scheduling console and the billing A/R department. It seems like...
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Operations
I wish Homecare Homebase gave more free training. It is hard to make changes if we don't have...
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Loyalty, Operations
Way back when we implemented Homecare Homebase's system, it was a little more costly than a couple...
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Product
The financial reporting in Homecare Homebase's system isn’t very robust. The vendor could improve...
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Operations
I think Homecare Homebase could have more webinars that discuss best practices or update their...
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Relationship
I don't feel that we hear from the executives above the base level. We deal with our system...
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Product
There is a lot in terms of scheduling, but that can kind of be a double-edged sword because it can...
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Culture, Operations
When Homecare Homebase pitched this solution, they basically said we could train somebody to do...
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Operations, Product
If we work in IT or part of our role involves training or dealing with problems, we can just be...
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Relationship, Product
The thing that vexes customers to a large degree is when the vendor codes part of the software...
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Relationship, Value
We have had many things set up incorrectly with Homecare Homebase, and that has cost us a...
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Product
I think Homecare Homebase is very versatile and powerful. Also, the mobile software is more...
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Value
There are definitely a lot of challenges with Homecare Homebase’s reports. When we drill down to the...
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Loyalty, Product
On a tablet and a smartphone, the screen is okay. It fits, but a lot of times, the verbiage is so...
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Operations
Training is difficult. The vendor does releases five times a year, and the process is almost funny,...
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Relationship
When we have releases, upgrades, or any kind of overall issues, the vendor is not responsive. We...
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Product
When it comes to integrations, some processes and financial outcomes are not easy for us to have...
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Product
The positive thing about the new Smart Scheduling tool in Homecare Homebase has been the time-saving...
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Product
Using Homecare Homebase on mobile devices is one of the areas that probably has the most frustrating...
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Operations, Value
We paid for support from Homecare Homebase for the implementation of a feature. Some costs were...
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Operations, Product
When we start to train new hires and get staff involved in different processes, it is a challenge to...
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Product
I know that my staff runs a lot of their own reports off to the side to try to confirm what we see...
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Relationship, Operations
Right now, we are waiting to do some things that have been taking quite a while. I have been waiting...
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Product
To improve how well optimized the system is for mobile devices, it would be nice if the system could...
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Relationship, Product
Having multiple service lines with Homecare Homebase is always somewhat challenging, but we are very...
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Relationship
Homecare Homebase's support is pretty good. The vendor provides a lot of written documentation to...
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Product
The reporting in Homecare Homebase's system is definitely an issue. There are a lot of challenges...
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Operations
The training for Homecare Homebase's system is difficult. When they put out their training manual, I...
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Relationship
We have a couple of really direct, phenomenal team members from Homecare Homebase. If it weren’t for...
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Product
Homecare Homebase's system is very out of date. Their field version is very out of date....
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Value
Homecare Homebase very rarely keeps development timelines. They do when it comes to some of the...
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Loyalty, Product
With the Homecare Homebase phone application, if the screen is okay, things fit, but the verbiage is...
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Product
Homecare Homebase’s optimization for mobile devices is satisfactory for people with Android devices,...
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Operations
Short of rollouts, there isn't a ton of ongoing education from Homecare Homebase. If we could create...
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Relationship
What we have learned over the years with Homecare Homebase is that we could have had a little more...
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Product
We use tablets with Homecare Homebase's system, and they are excellent. The system is user friendly...
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Value
The rate compression and inflation have really hit home health hard. The sustainability is really...
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Relationship
I feel really good about the conversations I am having with Homecare Homebase. I feel like I have a...
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Relationship, Product
As far as keeping all their promises, the developmental timelines are never what Homecare Homebase...
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Loyalty, Relationship, Product
Homecare Homebase is supposedly building a new platform, but they don't seem to be putting any focus...
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Product, Value
With the reporting and financial parts of Homecare Homebase as a whole, it is not an easy drill down...
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Operations
The implementation went pretty well; it got us going, but Homecare Homebase could have a bit more...
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Value
Homecare Homebase does not avoid charging us. I would love to have their care plans and pathways,...
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Product
The integration is sad. Homecare Homebase doesn't interoperate with our hospital system’s EHR at all...
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Operations
I would buy Homecare Homebase again because I have worked on several different types of products,...
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Relationship
Homecare Homebase communicates pretty well. Sometimes I hear from my coworkers that the system is...
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Operations
I hate to put the blame on Homecare Homebase because when we put garbage in, garbage comes out, but...
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Product
There are definitely some improvements that could be made to Homecare Homebase. The clinicians’...
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Relationship, Product
I am not an end user, but I hear that Homecare Homebase is a lot better than our old product and...
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Relationship, Product
The vendor is very quick to respond if there are any issues. Homecare Homebase is an easy...
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Operations, Product
We are very happy with the EHR, but we wish it were a little more user friendly in terms of being...
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Value
The vendor avoids charging for every little thing, but they are expensive to begin with.
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Loyalty, Product
There are some portions of the product that could be a little more robust for end users,...
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Relationship
There are always some bugs and stuff with new releases, but the vendor does work to resolve them...
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Loyalty, Value
I don't care for the fact that we have to use Samsung tablets for the Homecare Homebase system. I am...
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Relationship
With Homecare Homebase’s customer support, if I get specific people on the phone, I know I am going...
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Product
We have had multiple complaints about the system's slowness. We got an incomplete resolution with...
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Relationship, Operations, Product
Whenever we have an upgrade from Homecare Homebase, we always have problems the next day. The vendor...
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Operations, Product
The modules in the Homecare Homebase system are helpful in onboarding people, and the program itself...
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Value
Every time we call about something, Homecare Homebase says that thing is an enhancement they can...
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Loyalty
The Homecare Homebase system is a really good program clinically but not financially. We looked at...
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Product
The Homecare Homebase system is always available, and that is the number-one most important thing....
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Product
I would like to see the EHR become a little more modern. It feels old to the user base, so that...
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Value
The Homecare Homebase system is a very expensive product not only to implement but also to carry on...
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Relationship
Homecare Homebase has tremendously improved their response time. They have created a new portal for...
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Loyalty, Product
Everything in Homecare Homebase is a little too difficult. It is not intuitive software, and there...
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Relationship, Operations
The upgrades are quite common, and that is a good thing. Homecare Homebase tries to make sure the...
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Value
The financial reports in Homecare Homebase are very basic. The vendor does have quite a few other...
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Loyalty, Product
The financial side of Homecare Homebase isn't as robust yet as another EHR we use. We are still...
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Relationship
To get in touch with Homecare Homebase’s IT people, we have to be one of a certain number of pro...
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Relationship
Homecare Homebase provides regular meetings where they align our goals with what we can get out of...
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Product
From a data perspective, I like Homecare Homebase. I have learned that there are a lot of hard stops...
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Loyalty
Homecare Homebase’s mobile platform is outdated. Now they are in the process of creating a new one,...
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Loyalty, Operations
The selling point for Homecare Homebase was that it was going to be easier to onboard staff coming...
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Relationship
Homecare Homebase’s support team is terrible. If they have a known issue in the system but don't...
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Relationship, Product
Homecare Homebase is built with guide rails that enforce regulatory compliance, so our staff can't...
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Product
My only big wish for Homecare Homebase is optimization. We definitely have some missing...
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Loyalty, Relationship, Product
Homecare Homebase definitely has areas that help us, but those only help when they are set up in the...
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Operations
When our organization originally got training, it was during the COVID-19 pandemic, and not everyone...
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Relationship
It is hard to get answers from Homecare Homebase in a timely manner when we have a problem. It is...
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Operations
Once users get the hang of the Homecare Homebase platform, they like the simplicity of the program,...
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Relationship
The vendor’s support is excellent. If anything is not going correctly, Homecare Homebase is on top...
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Product
There are a couple of things the vendor might think about integrating into the system, but I love...
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Product
Home Health EHR is a good platform. I like the dashboards, analytics, and real-time reporting.
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Culture, Value
Homecare Homebase charges for every little thing. They are adding a fee for their analytics...
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Product
We have had some issues with the product. The biggest example of those issues has to do with...
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Relationship
We had some interoperability issues with the system's interface with another product, but the vendor...
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Operations
The last implementation we did with the vendor was very backward and wonky.
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Relationship, Operations
We have some team members who are pretty tech savvy, so those team members haven't had too many...
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Culture, Value
We were very surprised to find out that we were charged a dollar per referral on top of the system's...
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Loyalty, Relationship, Product
The mobile app is not perfect, but the vendor is making great progress, especially in the personal...
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Relationship, Product
I would recommend the product because it is the best home health and hospice EHR out there, even...
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Operations
We have to pay for ongoing training, and the training is substandard. The system is overwhelming and...
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Product
The way the Homecare Homebase system is built very much protects our clinicians. So many items can...
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Relationship, Product
It is really hard to get enhancements that the vendor doesn't have on their road map, but Homecare...
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Relationship
I would 100% buy the Homecare Homebase EHR again. Part of why is just comfort; it is what I have...
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Loyalty, Product
The Homecare Homebase EHR has been a challenge for the field clinicians, and if they have different...
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Relationship, Product
There are some areas that Homecare Homebase is really good at, and there are some other areas where...
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Loyalty, Relationship, Product
I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...
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Relationship
Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...
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Relationship
Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....
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Product
We would like Homecare Homebase to make episode realignment easier and give us more report freedom....
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Relationship
Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...
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Loyalty, Relationship
Homecare Homebase is making improvements and sharing a lot of information on the things they are...
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Product
For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...
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Product
Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....
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Loyalty
I feel like Homecare Homebase has the most rounded application that I have supported in terms of...
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Relationship
The vendor's support is a lot better than it used to be. I have no problem with getting...
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Loyalty, Product
We have a general inpatient unit for hospice, and the documentation in the system isn't really...
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Operations, Product
I like Homecare Homebase's home health product a little more than the hospice product as far as the...
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Product
Our team would like better clinical tools in Homecare Homebase's system. Having those tools might...
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Loyalty
Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...
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Loyalty, Product, Value
Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...
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Product
There are many manual steps in the system due to the way it is designed. I always compare the...
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Relationship
The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...
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Culture
The salespeople from Homecare Homebase promised things that they never could deliver on. We are...
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Relationship, Operations, Product
Homecare Homebase does beta testing for all of their updates, and they find potential problems...
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Relationship, Product
Overall, Homecare Homebase is good software, and the vendor keeps up with regulatory issues. The...
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Value
Homecare Homebase charges for every interface and add-on module. We start racking up costs when they...
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Relationship, Product
Generally speaking, I would like Homecare Homebase to play nicer and quicker with others. Sometimes...
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Relationship, Product, Value
Homecare Homebase does a great job of driving tangible outcomes. We have been using the product for...
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Relationship
Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...
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Relationship
Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...
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Relationship, Product
The analytics and reports in the system come short of supporting our operation. If we have a report...
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Product
Some things are good with the product, but things could be better overall. The system needs to be a...
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Loyalty, Product
Our main need with a palliative EHR is the Part B billing functionality with multiple rate sets. We...
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Product
We don't hear a ton of frustration from clinicians specific to Homecare Homebase, such as issues...
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Loyalty
Homecare Homebase has a road map in place, but it is more of a three-year to five-year strategy. We...
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Culture, Value
With Homecare Homebase, there have some cases where we have been able to negotiate no charge with...
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Loyalty
Homecare Homebase has laid out their Firebase API strategy. They are more focused on outbound data...
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Value
Because of some state regulations, we get extra charges from the vendor for the setup and follow-up...
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Relationship
In Homecare Homebase, if we get stuck somewhere, there is nothing on the tablet that helps us to try...
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Relationship
Homecare Homebase's support people work well because they are out in the field with the patients.
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Relationship, Operations
We have regular meetings with Homecare Homebase on what the updates are and everything. The vendor...
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Relationship
Homecare Homebase seems to have a lot of turnover. Since I have been here, we have had several...
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Culture, Relationship, Value
The vendor is exceptionally good at keeping their promises. They have a culture in the company of...
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Product
The EHR's financial reporting is good enough to accomplish our goals, and it works close enough to...
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Product
Overall, things are going well with Homecare Homebase. It is the best solution on the market. One...
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Product, Value
Despite the product being not very user friendly, expensive, and hard to implement, it is better...
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Value
We use Homecare Homebase extensively in a mobile setting across our enterprise. The product isn't...
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Product
One of Homecare Homebase's biggest opportunities for improvement is to provide more flexibility from...
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Relationship
We have regular calls and meetings with our contact at Homecare Homebase. When I put in a ticket,...
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Operations, Product
Homecare Homebase is very user friendly and simple to use as long as people follow its rules. I...
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Relationship
We have had good luck with Homecare Homebase. I haven't had any issues or concerns with it that...
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Operations, Value
Homecare Homebase does have good training, but we have to pay for it. There is a little training...
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Operations, Product, Value
Some of the back-end things in Homecare Homebase are not easy to use. We have certain pathways, and...
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Relationship, Product
With the majority of the things that we ask Homecare Homebase to do, like resetting passwords or...
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Loyalty, Relationship
There has been really good communication from Homecare Homebase on what is coming out, but there is...
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Product
The Homecare Homebase financials piece is a horrible product. Homecare Homebase was written by...
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Value
Whether we are receiving our money’s worth is a loaded question. That is the part of Homecare...
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Operations
We had to do a lot of our initial and ongoing training for the system. It would be great to receive...
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Loyalty, Product, Value
When we switched to Homecare Homebase, some of our metrics improved. That was good. The system is...
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Culture, Value
Homecare Homebase has given us some discounts, but they seem to charge us left and right for every...
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Relationship, Operations
I would advise someone implementing Homecare Homebase to have a team on staff devoted to supporting...
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Loyalty, Product
The vendor is doing alright with delivering new technology through the product that meets our needs....
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Relationship
We are able to get ahold of people when it comes to support. We have been able to get our problems solved....
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Relationship
The vendor has some individuals who are really strong account managers, and then they have some...
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Operations, Product, Value
When we went live with the Homecare Homebase mobile app, it took a bit of buy-in from our field...
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Product
In the Homecare Homebase app, the font is in all capital letters. The field clinicians can only...
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Relationship, Product
We had a case that was a big deal and affected one of our departments. The case was open for a long...
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Operations
Based on the number of tickets that we have to put in, I would rate the financial reporting from...
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Loyalty
As of now, we can only use Homecare Homebase with Androids. But the vendor is in the process of...
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Relationship
Homecare Homebase has CellTrak. CellTrak helps with implementations. I guess they are kind of...
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Operations
Things have changed, and even in the analytics training, some things don't match. We go through the...
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Product
A big issue that we are running into right now is that Homecare Homebase is not certified for Part B...
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Relationship
We have issues getting ahold of our account executive in a timely manner. We have some good people...
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Relationship
We have issues with Homecare Homebase’s support people not really understanding solutions or being...
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Product
Homecare Homebase follows all the changing home health regulations and specifics with Medicare. It...
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Product
Homecare Homebase is pretty cumbersome for a provider in the field at the point of care in terms of...
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Product
The vendor has an analytics tool that we use to analyze how fast we get the order signed from when...
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Operations, Product
There is a lot of repetition and burdensome documentation in Homecare Homebase. We are constantly...
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Relationship
We have an account representative with Homecare Homebase who does the scheduled update calls with...
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Value
We have to be careful with Homecare Homebase or they will charge us for little things. For a lot of...
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Value
We haven’t really used Homecare Homebase’s implementation services other than when we started mostly...
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Operations
We had somebody at our organization do paid training from Homecare Homebase, and they were very...
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Loyalty
If someone were looking into Homecare Homebase, they would need to think about how many office staff...
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Operations
We really like the customer experience portal, and it is really helpful, but there are some things...
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Product
Homecare Homebase definitely helps with compliance. The workflows are very self-explanatory, so the...
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Operations
We would have liked to have had more knowledgeable people from Homecare Homebase to do the training....
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Relationship, Product
Homecare Homebase is pretty established and well known within the industry, and Home Health EHR is...
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Relationship
Homecare Homebase has a very robust support structure in place. We have people dedicated to us, and...
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Product
There are always defects, issues, and known problems with every vendor, but it would be nice to...
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Product
When Homecare Homebase releases something brand new, we don't always jump on board because we know...
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Product
The interface of the mobile solution is a little dated and needs to keep up with mobile platforms as...
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Loyalty, Relationship
We haven't seen anything truly new from Homecare Homebase. They have preferred partners that we are...
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Relationship
Homecare Homebase’s customer support has improved over the last few years. We were very loud and...
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Product
The product is decently optimized for mobile solutions such as tablets and smartphones, though the...
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Loyalty, Product
To increase my satisfaction, I would like improvements in our GL mapping because we have a lot of...
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Product
Even though the product has its issues, it is honestly the best EHR to use just because it makes...
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Culture, Value
The vendor is pretty good about taking care of things. If we have an unusual request or something...
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Operations
I have been with this organization for about as long as we have been with Homecare Homebase. I...
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Relationship
The vendor’s involvement is more with our CEO and some of the upper administration, but I don't hear...
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Relationship
I would say that Homecare Homebase has been a good product for us. There are definitely pros and...
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Loyalty, Product
We are working on reports now, and we are almost working outside of the system to some degree. The...
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Loyalty
The vendor is supposed to release a cloud version, and some of the things that we are complaining...
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Product
We are happy with the product; it works well for what we need, and the product itself has been...
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Relationship
The support has been improving. Probably our biggest complaint is that the vendor is reluctant to...
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Value
The vendor doesn't charge for every little thing. There are some add-ons that have a cost. That is a...
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Culture, Loyalty, Relationship
The vendor has new leadership and product teams as well as a new sales team. Our experience in the...
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Relationship
The vendor can work more on their enhancement releases. We tend to hold back on getting our releases...
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Operations
The vendor tends to do an implementation that is very focused on the software. What is lacking is...
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Operations
The vendor has an online learning hub, and we pay for a subscription. The hub is supposed to allow...
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Product
When it comes down to the regulatory pieces that allow our agencies to meet the accrediting...
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Product
We have trimmed Homecare Homebase down a bit. It was taking nurses a very long time to finish notes...
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Product
We can’t use Apple products. When we onboard staff, they sometimes want to use their own tablets or...
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Relationship, Product
My organization has been using Homecare Homebase since I started there. For the size of our...
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Value
Thinking back through the amount of time that we have had Homecare Homebase, I don't recall ever...
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Operations, Product
The analytics are great. We can take out-of-the-box reports and create our reports and dashboards as...
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Relationship
The vendor's executive involvement could improve. Homecare Homebase could do a better job of taking...
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Relationship
For day-to-day things, Homecare Homebase has a good call center. The smaller items that I need...
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Loyalty, Product
We are on a certain EMR, and knowing where the vendor is going with outcome-based measures, I would...
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Product
Homecare Homebase is not there yet with delivering new technology that meets our needs. What could...
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Product
I would like providers to have more access to the charts. I want that to be the company's decision....
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Loyalty
We are happy, but we are looking for other options for a system-wide application. We may decide to...
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Value
Homecare Homebase charges for every little thing. Of course, there is a consolidated place where we...
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Loyalty
I hope Homecare Homebase does what they say. They are looking at being tablet agnostic, meaning the...
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Loyalty
Homecare Homebase is probably the leader in the home health industry. I love their back-office...
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Loyalty, Relationship
I work well with Homecare Homebase. If they see that all of their clients need an enhancement, then...
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Relationship
The vendor is very responsive to our complaints and needs. They don't turn things over quickly, but...
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Relationship, Operations, Product
We probably needed to have a more robust change management initiative when we rolled out the system....
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Operations
Homecare Homebase's initial training was excellent. There isn't going to be ongoing training, but...
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Relationship
Homecare Homebase keeps their promises. It doesn't happen as fast as I want it to sometimes, but the...
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Product
For the home health EHR, the vendor tells me the integration is going to work, but it hasn't worked...
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Relationship
We have people we can connect with at Homecare Homebase, and they are very responsive, especially on...
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Relationship
We have regular check-ins with Homecare Homebase, and they tell us so many things and talk about how...
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