Homecare Homebase (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 6:16:55 PM and Model.EvProductId = 2093

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The vendor makes a lot of promises to fix things by a certain timeline, but they sometimes don't end...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor has a wonderful implementation team, and those people come on-site for education. But...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor just switched to a new support platform, and they had a lot of issues with launching it....

Aug 2020
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Analyst/Coordinator

Lessons Learned

I have worked in several EMRs, and I really enjoy Homecare Homebase. It has a lot of potential. It...

Aug 2020
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Analyst/Coordinator

Lessons Learned

My major issues with Homecare Homebase lives in the payer authorization world. My patients are...

Aug 2020
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COO

Service and Support

I don't feel like Homecare Homebase can deliver on their promises. Their deployment is slow, and...

Aug 2020
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COO

Sales and Contracting

Some core functionality is missing. We told Homecare Homebase what we required, and it is in the...

Aug 2020
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COO

Service and Support

It takes Homecare Homebase a long time to fix things. I am still working on things that I asked for...

Aug 2020
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COO

Functionality and Upgrades

The product is workflow driven. It forces the office and clinicians to be disciplined. It doesn't...

Aug 2020
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COO

Functionality and Upgrades

Some competitors of the vendor are leveraging analytics in their products. Homecare Homebase doesn't...

Aug 2020
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COO

Functionality and Upgrades

We came from a system where we still used paper documentation. The Homecare Homebase system has made...

Aug 2020
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COO

Functionality and Upgrades

I always go back to compliance. For me, it is a big thing to know that the system has checks and...

Aug 2020
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COO

Functionality and Upgrades

The visit sometimes takes a long time to document. That depends on how many issues a patient has....

Aug 2020
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COO

Service and Support

Right from the beginning of COVID-19, the vendor incorporated screening questions into every single...

Aug 2020
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COO

ROI / Cost (care and feeding)

One negative thing about the system is that it is very expensive. The price could be the norm for...

Aug 2020
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Director

Service and Support

The vendor used to have different providers trial things on the front end, and if there were...

Aug 2020
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Director

Functionality and Upgrades

I had an experience with a team from another hospice agency where we talked about that team's...

Aug 2020
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Director

Technology

We are training new staff members, and they are picking up on the system very quickly. One of the...

Aug 2020
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Director

Functionality and Upgrades

The vendor is working on the product's functionality. That is one of the recent promises the vendor...

Aug 2020
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Director

Implementation and Training

Honestly, the Homecare Homebase implementation has been extremely difficult. In all fairness to...

Aug 2020
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Director

Functionality and Upgrades

We chose Homecare Homebase for a number of reasons. We based our decision on the KLAS ratings as...

Aug 2020
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Director

Service and Support

It takes a while to get the final answer from the vendor. I would say that Homecare Homebase doesn't...

Aug 2020
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Director

Service and Support

At this point, the support has improved. The vendor has had personnel changes, and we also have had...

Aug 2020
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Manager

Functionality and Upgrades

The system is very cumbersome for the back office. We knew that going in. We had purchased the...

Aug 2020
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Manager

Functionality and Upgrades

The system meets our needs because it really is giving us a lot in terms of utilization, and it...

Aug 2020
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Manager

Functionality and Upgrades

With PDGM, Homecare Homebase has done a real nice job. They are usually a bit ahead of the game when...

Aug 2020
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COO

Functionality and Upgrades

I have been very pleased with the system. Our experience was tough when we first started, as it...

Aug 2020
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COO

Relationship

We are a small fish in a big pond, but I have always been pleased anytime we have had to reach out...

Aug 2020
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COO

Functionality and Upgrades

Homecare Homebase has a tablet that has its own connectivity, and our staff members start the system...

Aug 2020
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Manager

Functionality and Upgrades

We have made some improvements. I really feel that that is why we have had so few deficiencies....

Aug 2020
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Manager

Lessons Learned

In terms of setting up the system correctly, we kept asking about best practices, and Homecare...

Aug 2020
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Director

Technology

The vendor has delivered new technology. We can tell that the vendor is always striving to improve...

Aug 2020
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Director

Service and Support

The vendor's phone and web support have improved over the time that we have been with the vendor....

Aug 2020
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Director

Relationship

We have a vendor executive representative that oversees our customer experience team to ensure the...

Aug 2020
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Director

Functionality and Upgrades

The vendor's current reporting tools help us monitor staff performance, goals, and efficiencies.

Aug 2020
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Director

Service and Support

We are starting to see some improvements in Homecare Homebase's proactivity. Where we are now is...

Aug 2020
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Director

Future Outlook

The EHR will support our integration goals once everything is functional. I think the system will do...

Aug 2020
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Director

Future Outlook

Homecare Homebase is a good company, but our implementation was bad. We are just starting to turn...

Aug 2020
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Manager

Other Observations & Comments

If the decision had been up to me and we had a little more money, I would have definitely gone with...

Aug 2020
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Manager

Service and Support

Homecare Homebase doesn’t keep all their promises. I don't know that the support is what we had...

Aug 2020
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Manager

Other Observations & Comments

Homecare Homebase has a lot of turnover. The person that trained us was phenomenal but wasn’t with...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have had some restructuring. We have some new clinicians who are not new to the system. But...

Aug 2020
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Manager

Functionality and Upgrades

The system is working way better than our old system. It is meeting our survey goals very well. But...

Aug 2020
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Manager

Other Observations & Comments

There are a lot of limitations on our long-term care system that are frustrating to the clinicians,...

Aug 2020
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Manager

Other Observations & Comments

Homecare Homebase had their own versions of what we had done, but we had already implemented those...

Aug 2020
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Manager

Service and Support

I always have good luck with Homecare Homebase’s support team. I have had a really good experience....

Aug 2020
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Manager

Service and Support

Homecare Homebase keeps us well updated when they try to resolve an issue. We get emails every hour...

Aug 2020
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Manager

Functionality and Upgrades

There are a lot of scheduling-issue reports that we can't get. Part of the problem is that we are...

Aug 2020
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Director

Service and Support

The software is adaptable. Because of the training I did with the vendor, I have been able to adapt...

Aug 2020
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Director

Other Observations & Comments

Our system administrator would say that the vendor promised things on the front end that turned out...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. We are a small agency, and one of the...

Aug 2020
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Nurse

Service and Support

Our sales representative is really good and does what he or she promises. Our system administrator...

Aug 2020
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Nurse

Functionality and Upgrades

We don't have too many problems with the EHR working as promoted. Homecare Homebase's product has a...

Aug 2020
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Nurse

Functionality and Upgrades

Once users get used to the product, the system is really easy. The hard part is getting used to the...

Aug 2020
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Nurse

Functionality and Upgrades

About 80% of the EHR's functionality is meeting our needs. There are several pieces that we need to...

Aug 2020
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Nurse

Future Outlook

Homecare Homebase has a lot of great ideas with analytics. The end users all use mobile devices and...

Aug 2020
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Nurse

Future Outlook

Since we are newer with Homecare Homebase's system, we haven't had a chance to dive into our ROI...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor has a solid platform. It is just bizarre and random in terms of what it will and will not...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Maybe in the future, Homecare Homebase will surprise us. But we have a very frustrated organization...

Aug 2020
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Director

Relationship

During the COVID-19 crisis, when it came to clinical assessments, Homecare Homebase was always...

Aug 2020
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Director

Future Outlook

For me, when it comes to whether I would purchase the system again, I would give a yes or a no...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

There are many restrictions on the product, and we don't have much freedom to figure things out...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If we want to change something in our assessments or forms, we always have to pay the vendor for...

Aug 2020
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Director

Interfacing and Integration

We always have meetings with different people from the vendor to make sure that our operations are...

Aug 2020
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Director

Functionality and Upgrades

The vendor is always looking to streamline documentation and to advance their technology and...

Aug 2020
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Director

Service and Support

The vendor just changed their support center. They used to always answer in a timely manner, but now...

Aug 2020
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Director

Relationship

If the vendor's regular staff members cannot fix the issue, then the issue goes to a higher level....

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Homecare Homebase loves to nickel-and-dime. They want a statement of work to fix even the things...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The implementation of Homecare Homebase's software went pretty smoothly. But they show us one thing...

Aug 2020
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Analyst/Coordinator

Relationship

Homecare Homebase’s sales team is phenomenal. We sat in multiple demos for multiple tiers of...

Aug 2020
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Analyst/Coordinator

Service and Support

The way Homecare Homebase handles enhancement requests is we go to another portal and submit an...

Aug 2020
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Director

Future Outlook

I hope that my satisfaction will increase a year from now. The vendor is listening to us and trying...

Aug 2020
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Director

ROI / Cost (care and feeding)

The initial training is fine, but Homecare Homebase doesn't do ongoing training without it being an...

Aug 2020
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Director

Service and Support

The response times to some of the tickets are delayed. The way the vendor tiers the tickets create a...

Aug 2020
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Director

Relationship

Homecare Homebase has numerous customers to work with, but in my opinion, the vendor prioritizes the...

Aug 2020
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Director

Other Observations & Comments

The product may be better suited for larger organizations with multiple offices in multiple towns,...

Aug 2020
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Director

Functionality and Upgrades

Homecare Homebase's system is very sophisticated. The vendor stays on top of all of the quality...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We paid a lot of money for the Homecare Homebase product, so we kind of have to keep it as part of...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We would not purchase the system again. Homecare Homebase's sales team is phenomenal, and if we had...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Homecare Homebase is built for home health, and I am sure it works phenomenally for home health. We...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

Homecare Homebase loves to push out new technology, but whether that new technology works is another...

Aug 2020
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Analyst/Coordinator

Relationship

I have access to a Homecare Homebase incident manager, and we have a phenomenal system admin. That...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

In the old version of Homecare Homebase's software, if a medication was unlisted, we typed it in and...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor has been pretty good about not nickel-and-diming. But we have also been vocal in our...

Jul 2020
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Director

Implementation and Training

The implementors weren’t Homecare Homebase specialists. The vendor used certified outsiders and...

Jul 2020
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Director

Functionality and Upgrades

The software works okay. It does what it is intended to do. The stock reports work. The user...