Homecare Homebase (Home Health EHR)
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Paul Hess
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User Commentary

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Manager

We have had many issues with slowness. It takes forever to process things and open windows because...

May 2022
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Manager

There really hasn’t been ongoing training on the clinical side. There have been a couple of changes...

May 2022
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Manager

Homecare Homebase’s interfaces are right on target. They made sure that everything worked with our...

May 2022
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Manager

Homecare Homebase doesn’t nickel-and-dime us. Usually, we ask the vendor up front if there is going...

May 2022
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Manager

I would probably buy Homecare Homebase again because it works well. There are issues, but the...

May 2022
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Manager

We have had struggles with Homecare Homebase. The issue is not necessarily that it is not user...

May 2022
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Manager

We have regular meetings with a vendor admin and the support team, and we also have standing...

May 2022
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Manager

I don’t understand how such a significant percentage of homecare agencies are working on this...

May 2022
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Manager

Homecare Homebase did a great job of orienting us on the clinical side and helping with tablets,...

May 2022
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Manager

Homecare Homebase is absolutely part of our long-term plans. We are not going to be able to change...

May 2022
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Manager

Homecare Homebase’s support is not always the greatest.

May 2022
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VP/Other Executive

I am told that Homecare Homebase is the Epic solution of home health, and that is true. We have...

May 2022
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VP/Other Executive

Homecare Homebase helps our clinicians make sure that medical files are up-to-date, that orders are...

May 2022
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VP/Other Executive

Some of Homecare Homebase's training could be improved. We went live years ago, and when we have a...

May 2022
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VP/Other Executive

Homecare Homebase keeps their promises. I don't think that they go outside of our contract. We...

May 2022
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Director

Homecare Homebase is one of the best systems for home health. My field users and my office staff...

May 2022
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Director

One thing that Homecare Homebase could work on is tailoring the product to small agencies. Anytime...

May 2022
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VP/Other Executive

Homecare Homebase has been tremendously beneficial for us. Our old system didn't have a lot of...

May 2022
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Director

Anytime I call Homecare Homebase's support, someone is able to help with my urgent needs. It is rare...

May 2022
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Director

I like how Homecare Homebase stays up to date on regulations and regulatory policies. I also like...

May 2022
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Director

The customer service from Homecare Homebase is not always as good as it could be. The service team...

May 2022
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VP/Other Executive

The vendor doesn't keep their promises. They have told us they would be able to do certain things,...

May 2022
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VP/Other Executive

We have been a long-time customer, and the system has come a long way. There wasn't a lot of...

May 2022
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VP/Other Executive

The system has changed leadership over the years, and we have felt that there have been a lot of...

May 2022
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VP/Other Executive

We can't see everything in the system, and the staff needs to be able to see the patient's whole...

May 2022
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VP/Other Executive

10 years ago, I wouldn't have purchased the system again, but it has evolved, and we have evolved...

May 2022
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Director

In general, we are happy with the product. The main issue that we have with it is that we can't get...

Apr 2022
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Manager

Sometimes the system will go down or get stuck. Our IT person will reach out to Homecare Homebase,...

Apr 2022
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Nurse

Unfortunately, it takes the vendor a long time to fix issues and take user recommendations into...

Apr 2022
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Nurse

I would like the vendor's executives to know that the vendor's support leaves a lot to be desired....

Apr 2022
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Nurse

Our incident manager is very responsive. They really try to meet our needs, and they do a great job...

Apr 2022
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Nurse

The vendor's support needs attention. The vendor should continue to improve things so that agency...

Apr 2022
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VP/Other Executive

The product is a very labor-intensive software. Working with it and using it requires a lot of...

Mar 2022
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VP/Other Executive

Rolling out the product in a new office group is a very difficult process because we must...

Mar 2022
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VP/Other Executive

The vendor’s customer support is their weakest point. The vendor's customer service people do not...

Mar 2022
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Manager

Homecare Homebase strives to charge us for every little thing. That is what gives them their...

Mar 2022
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Manager

Homecare Homebase is a good product for a small agency, but it is difficult to use. If organizations...

Mar 2022
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Manager

Homecare Homebase has been proactive lately. That has been a positive. They seem to be trying.

Mar 2022
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Manager

Homecare Homebase's executives will eventually get involved, but we have to fight our way to them....

Mar 2022
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CFO

The system is big and complex, and the vendor supports many large customers. There are a lot of...

Mar 2022
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CFO

I would rate the system's ease of use super highly. We were very concerned that our clinicians would...

Mar 2022
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CFO

If we have a problem in the system and someone doesn't know the answer quickly, then that problem...

Mar 2022
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CFO

Homecare Homebase is really good about alerting us to things. That was a big failing of our previous...

Mar 2022
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CFO

We don't really talk to anyone at Homecare Homebase above the director level.

Mar 2022
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CFO

The system has wildly improved our nursing side's compliance. I am very confident with the system....

Mar 2022
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CFO

Homecare Homebase is wildly more expensive than our previous system was, but we are getting our...

Mar 2022
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CFO

The product is absolutely part of our long-term plans. The bigger we get, the harder it becomes to...

Mar 2022
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CFO

We would absolutely buy this system again. Knowing what we know now, we might ask some different...

Mar 2022
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CFO

The vendor has absolutely kept their promises. They promised us that they would get things set up by...

Mar 2022
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CFO

The vendor charges us at a very granular level, but we were aware that that would happen before we...

Mar 2022
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CFO

Our implementation and the upgrades that we did for the system went very well. The people who...

Mar 2022
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CFO

The training that we received from the vendor was very good. We like a lot of the vendor's...

Mar 2022
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Director

Some of Homecare Homebase’s support has diminished. As an example, recently they moved their...

Mar 2022
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Director

We have limited our access to only the bare bones in order to try and reduce our costs as much as...

Mar 2022
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Director

There was a product interface that we were trying to run, and I am not even sure that it is now...

Mar 2022
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Director

Homecare Homebase is an amazing company with a ton of interfaces, and I think we are limiting the...

Mar 2022
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Manager

I like that Homecare Homebase has some things built into the system to keep everyone accountable. In...

Mar 2022
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Manager

Now that we have been using Homecare Homebase's software for a couple of years, I have noticed some...

Mar 2022
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Manager

We use the Homecare Homebase system for both hospice and home health. Those departments have some...

Mar 2022
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Manager

Some of the original plans of care in the Homecare Homebase software are good, but they don’t carry...

Mar 2022
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Manager

Our back-office users like the ease of use in the Homecare Homebase system. But the end users in the...

Feb 2022
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Manager

We would absolutely buy the Homecare Homebase system again. The vendor keeps up with regulations...

Feb 2022
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Manager

We had some issues when the vendor was going through our models. The vendor was dealing with people...

Feb 2022
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Manager

The vendor gives us a specific customer experience team that handles most things for us. Then, if...

Feb 2022
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Manager

Overall, the vendor does a good job with upgrades, but the last few upgrades have not been as smooth...

Feb 2022
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Manager

The online learning hub and webinars are getting much better than they were. The vendor has made...

Feb 2022
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Manager

Besides the billing piece, the vendor is really on top of new technology. They have a lot of new...

Feb 2022
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Manager

Overall, things are going well with Homecare Homebase. We are still enjoying the software that we...

Feb 2022
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Director

Now that I am further in and have used Homecare Homebase for a long time, I know a few shortcuts and...

Feb 2022
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Director

Some processes in Homecare Homebase are outside my line of sight. There are so many different things...

Feb 2022
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Director

Someone within our organization calls Homecare Homebase when there is a major IT issue. I have never...

Feb 2022
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Director

The only thing I would complain about is that when a clinician has a visit that is assigned to them,...

Feb 2022
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Director

Homecare Homebase is a system that has very linear processes. That is difficult sometimes,...

Feb 2022
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Director

Across the board, we would definitely recommend that a peer buy the entire Homecare Homebase package....

Feb 2022
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Manager

The initial rollout implementation did not go well with Homecare Homebase, and it is a very...

Feb 2022
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Manager

Homecare Homebase’s ongoing training is top notch, and the support we receive is outstanding. There...

Feb 2022
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Manager

Homecare Homebase is very fluid and nimble in the marketplace with all the upcoming changes. There...

Feb 2022
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Manager

Overall, the solution is a good platform for a multi-service market. Its scheduling module isn't...

Jan 2022
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Manager

The system has too many visual aspects and customization options. We prefer basic navigation tools...

Jan 2022
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Manager

The system's metric data and analytics are good. It helps us as a team to know where our strengths...

Jan 2022
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Manager

There are some refreshes and updates that occur on the solution's home health side. The vendor is...

Jan 2022
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Manager

The vendor needs to make their action items and displays more user friendly. Their displays should...

Jan 2022
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Manager

Overall, the system is like any other EHR application that I have used. There are minor issues here...

Jan 2022
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Manager

We have been working with the vendor on the system's integration as the system is kind of segregated...

Jan 2022
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Manager

Last year, the vendor's support got really bad. It is not as bad anymore, but it is still bad. It...

Jan 2022
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Manager

We have gone through a few upgrades on the system over the last year, and we have gotten some...

Jan 2022
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Manager

The vendor is testing our voice-capture signature, which gives the ability to capture patients'...

Jan 2022
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Manager

I don’t know of many organizations looking at the system, but some things that would be top of mind...

Jan 2022
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Director

Homecare Homebase has taken the approach of doing the bare minimum to meet regulatory requirements....

Jan 2022
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Director

The phone and web support for Homecare Homebase has been pretty bad. They are proud that they have...

Jan 2022
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Director

I would only recommend Homecare Homebase to a friend because there is no competing vendor right now...

Jan 2022
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VP/Other Executive

Homecare Homebase isn't perfect, but they are like the Epic of the home health world. They have most...

Dec 2021
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VP/Other Executive

Homecare Homebase has a Tableau server in an analytics ecosystem, and that provides a disparate...

Dec 2021
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VP/Other Executive

Homecare Homebase is not as responsive as another vendor we use is, but Homecare Homebase is still...

Dec 2021
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VP/Other Executive

We chose Homecare Homebase's product over others because it has closed-loop processes. The vendor...

Dec 2021
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Director

For better implementations and upgrades, Homecare Homebase's communication needs to be stronger. The...

Nov 2021
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Director

Cost is a big barrier to integration. It isn't that Homecare Homebase can't make integration happen,...

Nov 2021
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Director

I would like to see more executives on-site. It seems like we are always reaching out to Homecare...

Nov 2021
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Director

Everybody that gets the system will need to look at the same things, and that is how customizable...

Nov 2021
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Manager

Homecare Homebase has really good training materials. The system is super simple to use, so I can...

Nov 2021
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Manager

We have access to everything we need. The system does what we need it to. Homecare Homebase usually...

Nov 2021
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Manager

I would like more demographic information to flow over from the EHR to our RPM system. There isn't a...

Nov 2021
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Manager

I don't have direct contact with HCHB's support. Our internal IT contacts HCHB through a ticketing...

Nov 2021
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VP/Other Executive

We are on a lot of homegrown systems, and we are going to have to put a lot of money into...

Oct 2021
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VP/Other Executive

The size of our agency doesn't fit the average support desk's staffing capabilities. We need a...

Oct 2021
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VP/Other Executive

Homecare Homebase is still the best vendor out there for home health and hospice. A lot of what...

Oct 2021
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VP/Other Executive

We had a road map with deadlines where Homecare Homebase was going to hit their release dates, and...

Oct 2021
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VP/Other Executive

Homecare Homebase is making great changes in support and content.

Oct 2021
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VP/Other Executive

Organizations like ours are usually rushing to get through implementations and stop the financial...

Oct 2021
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VP/Other Executive

The system is too costly to use for certain areas, so we don't use it in those areas. The...

Oct 2021
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Director

The transition to Homecare Homebase was a little rocky at first. It was not as smooth as promised. I...

Oct 2021
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Director

The vendor’s customer service is lacking a bit, but it is hard to find workers in any industry right...

Oct 2021
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Director

Homecare Homebase has a really great product. It is just so based on regulations that it doesn't...

Oct 2021
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Director

So far, the vendor has not kept all of their promises. There were a lot of promises about the...

Oct 2021
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Director

One promise Homecare Homebase has kept has been about helping us to decrease our office staff. That...

Oct 2021
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CEO/President

I have used several different programs, and Homecare Homebase is the most robust. It has always been...

Oct 2021
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CEO/President

The vendor is responsive, but things sometimes just take so long. There have been several times that...

Oct 2021
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CEO/President

It would be great if we had access to request additional training once a year. Every agency is...

Oct 2021
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CEO/President

The vendor actually does a very good job of meeting our integration goals, but it would be nice if...

Oct 2021
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Analyst/Coordinator

Homecare Homebase does really well with their support. Their customer service is really great, or at...

Oct 2021
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Analyst/Coordinator

I would like Homecare Homebase to set an expiration date on one of our note types so that we can set...

Oct 2021
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Analyst/Coordinator

I would tell others that the product isn't going to run smoothly right at the beginning. Getting...

Oct 2021
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Manager

We considered switching away from Homecare Homebase a few years ago, but we had some people come in...

Oct 2021
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Manager

We are really looking for an open API, and that is just not available with Homecare Homebase and...

Oct 2021
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Manager

I am not going to say there are broken promises; Homecare Homebase just doesn’t reveal a lot of...

Oct 2021
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Manager

We have to pay extra for training, so we don’t use Homecare Homebase for training. We do our own training....

Oct 2021
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Manager

I don’t know whether the vendor is having a manpower issue, but their response time is very slow in...

Oct 2021
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VP/Other Executive

Homecare Homebase's folks are nice. The frontline workers don't seem to be trained in complicated...

Oct 2021
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Manager

We are piloting one of the vendor’s other products. At first, we were wary because the system is...

Oct 2021
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Manager

Homecare Homebase used to be better at communicating with us. We don’t hear anything from the...

Oct 2021
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VP/Other Executive

I have to do things manually that I shouldn't have to. We are too sophisticated to be doing those...

Oct 2021
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Director

Homecare Homebase's system has had some glitches, but they have gotten resolved quickly. I could see...

Sep 2021
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Director

Homecare Homebase isn't the only game in the market, but they are the only vendor that is focused on...

Sep 2021
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Director

Homecare Homebase keeps their promises but not in a timely manner. Homecare Homebase meets our...

Sep 2021
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Director

We are absolutely happy with the solution. It is very compliant; everything that was promised works...

Sep 2021
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Director

Everything works, but there is not a lot of transparency as a provider on our end to resolve issues...

Sep 2021
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Director

As of today, Homecare Homebase is not 100% meeting our needs for electronic visit verification. So...

Sep 2021
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Director

The support was great up until probably prepandemic, but with everything going on, Homecare Homebase...

Sep 2021
||
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VP/Other Executive

The system’s streamlined workflow helps decrease the number of employees we need, and it helps us...

Sep 2021
||
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VP/Other Executive

I would like Homecare Homebase to stop nickel-and-diming for upgrades. When we upgrade, they charge...

Sep 2021
||
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VP/Other Executive

We have invested in the Homecare Homebase system. It was a diamond at one time, and it hasn't been...

Sep 2021
||
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VP/Other Executive

Over the next year, we will be comparing what is available to ensure that we are getting bang for...

Sep 2021
||
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VP/Other Executive

Interfacing is an area that Homecare Homebase has tried to improve. However, I haven’t really seen...

Sep 2021
||
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Manager

The implementation went well. Once we got training and learned about the product, it was easy to...

Sep 2021
||
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Manager

The product is quite easy to navigate. It has very good reports, and it is just an overall good...

Sep 2021
||
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Manager

Sometimes the support is a little slow on tickets.

Sep 2021
||
(0)
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VP/Other Executive

The Homecare Homebase system is very complicated. The ease of use is not there. We sent away staff...

Sep 2021
||
(0)
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VP/Other Executive

Homecare Homebase’s help desk always seems to be overwhelmed. There is not a lot of downtime, and...

Sep 2021
||
(0)
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VP/Other Executive

Homecare Homebase needs to rebuild their platform. It is tough because some of the basic...

Sep 2021
||
(0)
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VP/Other Executive

I like Homecare Homebase's system. The reason we started using the system was that one of our people...

Aug 2021
||
(0)
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VP/Other Executive

One time, we had an issue where we accidentally signed up for more training than we needed, and we...

Aug 2021
||
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Manager

We always struggle to train our staff members on Homecare Homebase's tablets because the tablets are...

Aug 2021
||
(0)
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Manager

The vendor's support is good. Homecare Homebase did a good job of fixing the issues that we...

Aug 2021
||
(0)
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Manager

The solution is pricey. It isn't the cheapest software out there. I would buy it again if it were...

Aug 2021
||
(0)
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Manager

Potential buyers of this product need to make sure that they have someone who is knowledgeable about...

Aug 2021
||
(0)
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Manager

We can't get really far with requests in the system because every time that we need something to be...

Aug 2021
||
(0)
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Manager

One thing that we have a problem with is the Requests for Anticipated Payment (RAP) in the solution....

Aug 2021
||
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Manager

The system has good reports that we can look at on a management level. Their reporting is the best...

Aug 2021
||
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Manager

Ever since we did certain updates, we have had a lot of glitches in the system. The vendor has had...

Aug 2021
||
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CEO/President

The only thing that is tough with Homecare Homebase is that everything costs money. Every extra...

Aug 2021
||
(0)
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CEO/President

There was a big learning curve because the EHR is a massive system that has lots of capabilities....

Aug 2021
||
(0)
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CEO/President

Overall, the vendor does a really nice job of getting us going so that we are able to do the basics,...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase has kept up really well with new technology. Overall, I am satisfied with the...

Aug 2021
||
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CEO/President

Initially, the vendor was great, and they really tried to respond to us when we were having...

Aug 2021
||
(0)
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CEO/President

We would like to get more help with the analytical reporting so that we can understand it well...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase was really on top of trying to help us be in compliance during the pandemic. I...

Aug 2021
||
(0)
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Manager

We are very happy with Homecare Homebase. In fact, we are happy enough to be adding more lines of...

Aug 2021
||
(0)
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Manager

I like the support that I get from Homecare Homebase. The vendor is very seldom unable to help us....

Aug 2021
||
(0)
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Manager

I like how customizable Homecare Homebase is. We can customize the software to our needs, and the...

Aug 2021
||
(0)
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Manager

In the field, my staff has a lot of accountability. There are a lot of fields to document. On my...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor's support people are pretty good. For a while, they were a little slow in getting us to...

Aug 2021
||
(0)
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Analyst/Coordinator

Compared to the other applications that I have worked with, Homecare Homebase is fairly low...

Aug 2021
||
(0)
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Analyst/Coordinator

The solution has been well-received by our people. From a learning perspective, we can get onboard...

Aug 2021
||
(0)
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Director

Homecare Homebase is constantly changing and reassigning their support and business teams. That is...

Aug 2021
||
(0)
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Director

I would like to see Homecare Homebase implement some of our product ideas. There are a lot of good...

Aug 2021
||
(0)
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Director

Homecare Homebase does a very good job with regulatory updates and financial projections. They have...

Aug 2021
||
(0)
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Director

Homecare Homebase's system works really well for nurses in the field. It is easy to use and flows nicely....

Aug 2021
||
(0)
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CEO/President

Homecare Homebase has a good structure of support with the client experience managers. We have...

Aug 2021
||
(0)
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CEO/President

Homecare Homebase's system isn't priced for an agency of our size. We had to hire a bunch of...

Aug 2021
||
(0)
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CEO/President

One of the reasons that we bought Homecare Homebase's system was the thorough and step-by-step...

Aug 2021
||
(0)
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CEO/President

Occasionally, when we put in a ticket to have things fixed, the support people tell us to do things...

Aug 2021
||
(0)
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CEO/President

We would like to have a secure texting platform across everything because even people in the...

Aug 2021
||
(0)
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CEO/President

We have had some real trouble with integration. The system isn't as user friendly or standardized as...

Aug 2021
||
(0)
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CEO/President

There is a wide range of skill levels for field staff, and though there is good training that is...

Aug 2021
||
(0)
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Manager

Homecare Homebase outsourced the training, and the staff members that came here brought their...

Aug 2021
||
(0)
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Manager

There are always some glitches with our field staff using Homecare Homebase on iPads. I don't know...

Aug 2021
||
(0)
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Manager

Something that was a little bit of a challenge is that as we went through the implementation, there...

Aug 2021
||
(0)
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Manager

Homecare Homebase is skill driven in terms of authorization, and it is a great product for the...

Aug 2021
||
(0)
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Manager

The Homecare Homebase system looks clean, but other software programs eliminate multiple unnecessary...

Aug 2021
||
(0)
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COO

Our experience has gone well. In the past year, we haven’t seen a lot of change other than the...

Aug 2021
||
(0)
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COO

The vendor is really good with the way they manage their accounts because I have multiple people...

Aug 2021
||
(0)
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COO

There are add-ons for the program, like the analytics. Those are pretty pricey. We did a trial of...

Aug 2021
||
(0)
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COO

The outcomes with this product are good because when we are reviewing discharges, we can run reports...

Aug 2021
||
(0)
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COO

The best thing about the software is that it has real-time data. For my clinicians in the field, it...

Aug 2021
||
(0)
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COO

I like that the vendor does a lot of webinars. If anything new is coming up, Homecare Homebase sends...

Aug 2021
||
(0)
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COO

The integration is good because everything flows smoothly through here from one department to the...

Aug 2021
||
(0)
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COO

I am extremely pro Homecare Homebase. I think the fact that the company was developed by a homecare...

Aug 2021
||
(0)
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VP/Other Executive

Homecare Homebase meets regulatory requirements the majority of the time. They have a good dashboard...

Aug 2021
||
(0)
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VP/Other Executive

Support from Homecare Homebase is horrible. We submit tickets and don’t hear back from anyone for...

Aug 2021
||
(0)
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VP/Other Executive

The interfaces we have with Homecare Homebase and our other system are problematic. The hardest part...

Aug 2021
||
(0)
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VP/Other Executive

Homecare Homebase was sold to us as a home health and hospice system. It really does not work for...

Aug 2021
||
(0)
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VP/Other Executive

The Homecare Homebase system works well in the field. My nurses like the ease of use as they...

Aug 2021
||
(0)
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VP/Other Executive

I have been using the Homecare Homebase system for many years. I used it at my last job as well. I...

Aug 2021
||
(0)
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Director

Homecare Homebase has something called HCHB University where we go online and do training. We use...

Aug 2021
||
(0)
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Director

A lot of what was promised about Homecare Homebase’s training really didn't happen. Our staff didn't...

Aug 2021
||
(0)
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Director

Homecare Homebase allows every organization to tweak the solution to whatever they want. That is...

Aug 2021
||
(0)
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Director

The implementation went very poorly. There were a lot of issues. We have had to update and work on...

Aug 2021
||
(0)
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 or  to see details.

Director

The functionality within the system meets our needs. When it comes to the implementation and the...

Aug 2021
||
(0)
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 or  to see details.

Director

The product could be a little more user friendly for the clinicians in the field. Homecare Homebase...

Aug 2021
||
(0)
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Director

I have used multiple different systems, and Homecare Homebase's solution is actually my favorite...

Aug 2021
||
(0)
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Director

Homecare Homebase’s major strength is their scalability. They keep up with regulatory changes. We...

Jul 2021
||
(0)
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Director

The Homecare Homebase system is built on an old DOS program. The system could be a little more user...

Jul 2021
||
(0)
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Director

When I need a change made, I can go into the system and make the change myself about 90% of the...

Jul 2021
||
(0)
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Nurse

We had an in-person training with Homecare Homebase, and that was great. It would have been a little...

Jul 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase really is one of the few vendors that fit all our service lines. Of course, they...

Jul 2021
||
(0)
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Analyst/Coordinator

Since we have been live, we have manipulated the system in so many ways in terms of documentation,...

Jul 2021
||
(0)
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Analyst/Coordinator

We opened the solution up so that our staff could really see what was happening from all service...

Jul 2021
||
(0)
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Analyst/Coordinator

It is unfortunate that the vendor isn't doing their conferences every year because I think that the...

Jul 2021
||
(0)
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Analyst/Coordinator

Customer service has been a sore spot for us. It is very difficult to get tickets responded to and...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor does a little bit of nickel-and-diming; we are charged a fee for every change we want to...

Jul 2021
||
(0)
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COO

There is so much to Homecare Homebase that it is hard for one person to understand everything. It is...

Jul 2021
||
(0)
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COO

Our company sometimes falls behind because we won't integrate things properly or we don't understand...

Jul 2021
||
(0)
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COO

The vendor has online learning. That has saved us a lot because it helped us train our staff...

Jul 2021
||
(0)
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COO

Every year, the vendor has a large user group meeting where they invite all of their customers. It...

Jul 2021
||
(0)
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COO

The only thing that we really had problems with was the vendor's support. I hope that some of the...

Jul 2021
||
(0)
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CEO/President

Homecare Homebase doesn’t keep their promises when it comes to the QA of releases to help meet...

Jul 2021
||
(0)
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CEO/President

The vendor doesn’t avoid nickel-and-diming; they enjoy making sure there is a price tag on...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

The vendor doesn’t approach a for-profit customer any differently than they approach a...

Jul 2021
||
(0)
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CEO/President

What makes or breaks a Homecare Homebase implementation is the efficiency of the visiting staff...

Jul 2021
||
(0)
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CEO/President

There is no ongoing training from Homecare Homebase. Their webinars are nothing more than slide...

Jul 2021
||
(0)
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CEO/President

There are very few things that we have heard from Homecare Homebase in the sales process that have...

Jul 2021
||
(0)
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CEO/President

The vendor has capability for interoperability, but if we want to have something done, we may have...

Jul 2021
||
(0)
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CEO/President

Homecare Homebase has not done a good job of documenting the things that they have built in regard...

Jul 2021
||
(0)
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CEO/President

When it comes to budgeting things in Homecare Homebase, we are not able to see some of the numbers...

Jul 2021
||
(0)
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CEO/President

We have learned how to navigate the vendor’s support. We have learned when we can go on the web or...

Jul 2021
||
(0)
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CEO/President

Homecare Homebase doesn’t notify us when there are issues. I have had someone tell me that they were...

Jul 2021
||
(0)
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CEO/President

We have to drag Homecare Homebase executives into involvement kicking and screaming. The vendor has...

Jul 2021
||
(0)
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CEO/President

Something good about Homecare Homebase’s system is that we can pull data and see exactly what is...

Jul 2021
||
(0)
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Nurse

We are happy that we are using the Homecare Homebase system. It has definitely helped us with our...

Jul 2021
||
(0)
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Nurse

Our biggest pain point with Homecare Homebase is support, and according to the vendor, they have big...

Jul 2021
||
(0)
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Nurse

The strengths are the rigidity of the Homecare Homebase system keeping us in compliance. It has...

Jul 2021
||
(0)
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Director

Homecare Homebase is very expensive. We knew that on the front end. We payed a lot of money to...

Jul 2021
||
(0)
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Director

The person who led the Homecare Homebase implementation at our facility was very good. Another...

Jul 2021
||
(0)
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Director

Homecare Homebase's supply integration isn't good. I get quite a few complaints about that. It is...

Jul 2021
||
(0)
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Director

Homecare Homebase is working very well as far as compliance goes. We have had good audits while we...

Jul 2021
||
(0)
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Director

Homecare Homebase has been trying to roll out an enhanced vital sign. Our staff members are excited...

Jul 2021
||
(0)
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Director

One of our biggest challenges with Homecare Homebase is corrections. It is difficult to get charts...

Jul 2021
||
(0)
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Director

Homecare Homebase's procurement integration works really well. It is a virtual fax machine that...

Jul 2021
||
(0)
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Director

At one point, the system went down completely. That is very rare. I called the vendor to put in a...

Jul 2021
||
(0)
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Director

I like Homecare Homebase. If someone has a large census, enough staff members, and the clinical...

Jul 2021
||
(0)
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Director

An organization must tailor their software to what their needs are and what their future needs may...

Jul 2021
||
(0)
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Director

Everybody stays current with Homecare Homebase. For the most part, the system works. There are areas...

Jul 2021
||
(0)
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Director

There are things that Homecare Homebase could do better. There is a phone piece that the field...

Jul 2021
||
(0)
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Director

Homecare Homebase is not a cheap solution, but it is all encompassing. I do not have any complaints...

Jul 2021
||
(0)
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Director

We are implementing a module, and it has been very hard to get assistance and help. It has just been...

Jul 2021
||
(0)
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Director

We want some integration with other systems, and that is a little slow coming, but the vendor is...

Jul 2021
||
(0)
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