Homecare Homebase (Home Health EHR)
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User Commentary

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VP/Other Executive

Functionality and Upgrades

We would like more administrative controls on our side and more flexibility in how we divvy up...

Nov 2022
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VP/Other Executive

Service and Support

When we have issues with bugs or with the application, the support team can take a while to address...

Nov 2022
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Manager

Functionality and Upgrades

There is occasionally some slowness with Homecare Homebase, but the product is super easy to use,...

Nov 2022
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Director

Implementation and Training

To make up for all the problems we have experienced, the vendor would have to restructure the way...

Nov 2022
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Director

Sales and Contracting

When we bought Homecare Homebase's product, a lot of money went into the sale, and not everything...

Nov 2022
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Director

Service and Support

When we call the vendor’s support team, they can't help us, so we have to spend time on our end...

Nov 2022
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Director

Functionality and Upgrades

The product doesn't seem to do everything that the vendor told us it would do. Nothing is the same...

Nov 2022
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Director

Functionality and Upgrades

I love the checks and balances that are built into Homecare Homebase. The software keeps us from...

Oct 2022
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Director

ROI / Cost (care and feeding)

Money drives reality, so if a large national company like Homecare Homebase is pushing for...

Oct 2022
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Director

Service and Support

The vendor's support people sometimes take forever to answer us, and a percentage of the time, we...

Oct 2022
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Director

Relationship

Homecare Homebase delivers on what they say they will. However, it costs a lot of money for them to...

Oct 2022
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Director

ROI / Cost (care and feeding)

Homecare Homebase does not address some of the weaknesses of our particular platform, but it is...

Oct 2022
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Director

Functionality and Upgrades

Unless Homecare Homebase significantly evolves, we will get rid of the product because it does not...

Oct 2022
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Director

Implementation and Training

Homecare Homebase has the training that is expected for the industry standard; they make a good...

Oct 2022
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Director

Sales and Contracting

Some features do not work within Homecare Homebase the way the vendor said they would. We do not...

Oct 2022
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Director

Relationship

Some of my own ideas were progressive going into our procurement effort with Homecare Homebase in...

Oct 2022
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Director

Functionality and Upgrades

Homecare Homebase has easy technology; it has been around for a long time. The product is not...

Oct 2022
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Director

Service and Support

Some of the staffing turnovers at Homecare Homebase may have caught up to them, and that is not...

Oct 2022
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Director

Relationship

Having a good system administrator who performs very well is the strength of Homecare Homebase. As...

Oct 2022
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Director

Relationship

As we expressed some of our concerns, we received more executive contact from Homecare Homebase. We...

Oct 2022
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Director

Relationship

Homecare Homebase has a successful team that is made up of specific individuals such as the incident...

Oct 2022
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Director

ROI / Cost (care and feeding)

Homecare Homebase does an average job of making sure they do not charge us for every little thing....

Oct 2022
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Director

Functionality and Upgrades

Homecare Homebase’s development work is leaving gaps because the vendor struggles with execution....

Oct 2022
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Director

ROI / Cost (care and feeding)

We are constrained by the Homecare Homebase EHR system, and we might be accomplishing our outcomes...

Oct 2022
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VP/Other Executive

Service and Support

Homecare Homebase communicates with us frequently and keeps us updated on things. A lot of times,...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

I can use Homecare Homebase’s electronic visit verification app for my Medicare-certified side but...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Homecare Homebase’s reports really help us to look at everything, so that is a very good piece that...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The Homecare Homebase EMR is the best thing that we have had for the staff as well as the managers....

Oct 2022
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CEO/President

Service and Support

We recently sat down with the vendor’s leadership team to discuss some of our concerns. The...

Oct 2022
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CIO

Functionality and Upgrades

We get a lot of negative feedback about Homecare Homebase's mobile unit. The ease of use for the...

Aug 2022
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CIO

Relationship

Homecare Homebase does a great job with driving outcomes. We have a regular review with the vendor....

Aug 2022
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CIO

Other Observations & Comments

Homecare Homebase dabbles in the product and gets too excited about it. The product and all its...

Aug 2022
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Director

Functionality and Upgrades

Homecare Homebase is a good system. It is always compliant and up to date with regulations. The...

Aug 2022
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Director

Relationship

I would like the vendor to be a little more proactive when it comes to communicating with us. We...

Aug 2022
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Director

Relationship

Unless we see some improvement with Homecare Homebase, we will most likely not buy the product...

Aug 2022
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Director

Service and Support

There were a lot of unknowns during our implementation of Homecare Homebase. I have to reach out to...

Aug 2022
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Director

Functionality and Upgrades

Our organization stays up-to-date with Homecare Homebase because the vendor is consistent in pushing...

Aug 2022
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VP/Other Executive

Future Outlook

We are moving away from Homecare Homebase because it is a horrible EMR system. The system is so...

Aug 2022
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VP/Other Executive

Interfacing and Integration

In terms of interoperability, our hands are tied with the EMR system. We need a little more flexibility....

Aug 2022
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Director

Functionality and Upgrades

Homecare Homebase keeps the product updated with CMS requirements, but there aren’t a lot of enhancements....

Jul 2022
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Director

Sales and Contracting

When I go to an EHR vendor, I expect them to tell me everything that is required to make the system...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

We moved everything over to Homecare Homebase because it had advanced technology that our former...

Jul 2022
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Director

Implementation and Training

The transition to Homecare Homebase has been rough. We were very dissatisfied with the...

Jul 2022
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Director

Functionality and Upgrades

Homecare Homebase is a very complex system, so it is very difficult, and there are a lot of little...

Jul 2022
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Director

Functionality and Upgrades

Homecare Homebase makes updates to the system frequently, and the updates are automatic. The...

Jul 2022
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Manager

Relationship

The vendor is taking the product to the next level, and I like that. They brought in a lot of new...

Jul 2022
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Manager

Functionality and Upgrades

Homecare Homebase has moved to a more agile release methodology. So every other month, they release...

Jul 2022
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Manager

Interfacing and Integration

Homecare Homebase is extremely integration friendly. We have implemented what is called HCHB...

Jul 2022
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Manager

Relationship

One of the challenges with Homecare Homebase was that their support had been going downhill. As of...

Jul 2022
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Manager

Technology

For a while, everybody was complaining that the mobile product only operates on Android devices....

Jul 2022
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Director

Service and Support

We have had situations in the past where the vendor's service team has been slow to respond.

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

We changed to Homecare Homebase from our previous vendor to improve the overall processing and to...

Jul 2022
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Manager

Functionality and Upgrades

Homecare Homebase’s follow-up and transparency are not timely. There are lots of delays and...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Homecare Homebase will charge for every little thing including new functionality. A lot of vendors...

Jul 2022
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Manager

Relationship

There is plenty of room for improvement for Homecare Homebase. All of the training is left up to us....

Jul 2022
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Director

Other Observations & Comments

We have some struggles with Homecare Homebase, but we don't know whether we need to explore a new...

Jun 2022
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Director

Service and Support

It takes a long time to resolve things. Sometimes, we get good support, but that is very difficult...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Homecare Homebase works like it is supposed to and is very solid. There are certain clinical nuances...

Jun 2022
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VP/Other Executive

Technology

Homecare Homebase is still in the old Citrix model environment, which I am not a big fan of. It is...

Jun 2022
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VP/Other Executive

Relationship

Homecare Homebase is always ahead of the game for any PDPM, OASIS, and CMS changes. The vendor has...

Jun 2022
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VP/Other Executive

Relationship

When we escalated things, they stayed within our support group, and we weren't able to go any higher...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Homecare Homebase's licensing model is weird. If I am setting up a home health building or a license...

Jun 2022
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CFO

Relationship

The challenge is that Homecare Homebase is starting to lose some of their focus, and that was seen...

Jun 2022
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CFO

Implementation and Training

When the global pandemic hit, the vendor had to shift to a virtual environment, and that did not go...

Jun 2022
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Director

Functionality and Upgrades

The system requires a lot of manual work, much more than my old system. The system's workflows are...

Jun 2022
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Director

ROI / Cost (care and feeding)

The big driving factor in us purchasing the product was that our competitors used the product, and...

Jun 2022
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CFO

Functionality and Upgrades

I like the fact that Homecare Homebase requires a workflow to take us through the process, and we...

Jun 2022
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Director

Future Outlook

The system is a workflow-driven product. In theory, the workflow should help us stay compliant and...

Jun 2022
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Director

Implementation and Training

Our go-live wasn't very smooth at all. We were expecting great things from Homecare Homebase and did...

Jun 2022
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CFO

Functionality and Upgrades

If I were asked about this product 10 years ago, I would have said that it was the best in the...

Jun 2022
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CFO

Service and Support

The primary reason for starting to shift my thinking is the ability to get good support. Good...

Jun 2022
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CFO

Functionality and Upgrades

I have personally been a Homecare Homebase user for years, and I am a big fan. I am very pleased...

Jun 2022
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CFO

ROI / Cost (care and feeding)

Even with our frustrations on the support and user-experience sides, I do not feel as if there is a...

Jun 2022
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CEO/President

Relationship

The vendor's executive involvement and delivery of new technology have been weaker to a point in...

Jun 2022
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CEO/President

Relationship

Homecare Homebase has recently made some switches with our account manager, so the vendor has had a...

Jun 2022
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CEO/President

Future Outlook

Right now, Homecare Homebase is part of our long-term plans. We are committed to the system. I hope...

Jun 2022
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Director

Technology

There are some regulatory requirements, and Homecare Homebase doesn't always have a plan for those...

Jun 2022
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Director

Implementation and Training

I don't feel like the vendor reaches out to us. We have to go digging for the ongoing training. The...

Jun 2022
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Director

Relationship

We have our representatives at Homecare Homebase, but when we do call the vendor's executives to the...

Jun 2022
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Director

Future Outlook

Our decision to switch vendors is related to communication and ease of access. One of our new...

Jun 2022
||
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Director

Functionality and Upgrades

The scheduling is disastrous. The clinicians can only see things a week out. The clinicians can't...

Jun 2022
||
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Director

Relationship

Anytime a vendor comes in and trains somebody for each site that goes live, the sites learn...

Jun 2022
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Director

Functionality and Upgrades

The system was developed for post-acute care, and it has pretty robust analytics. We saw the...

Jun 2022
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Director

Functionality and Upgrades

On the home health side, the product does have all the stops to make sure that everything is taken...

Jun 2022
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VP/Other Executive

Relationship

I like how the product streamlines our workflow, prevents mistakes, and decreases office needs. I...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I would like the vendor to change some of the integrations in the software and not nickel-and-dime...

Jun 2022
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VP/Other Executive

Relationship

The vendor’s executive leadership is responsive. I don't know that the middle management leadership...

Jun 2022
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CEO/President

Relationship

Homecare Homebase is proactive as it relates to policy, procedure, and payment changes. The vendor...

Jun 2022
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CEO/President

Functionality and Upgrades

We were happy to see some workflow improvements come in the last Homecare Homebase upgrade. The...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Homecare Homebase charges for anything and everything. There is a fee for any interface or module we...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

I would not buy the Homecare Homebase product again because it is antiquated compared to new...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

Out of all our software suppliers, Homecare Homebase is the only one that charges us to have an open...

Jun 2022
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CEO/President

Implementation and Training

We don't use Homecare Homebase’s training model. We have internalized the training because the...

Jun 2022
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CEO/President

Functionality and Upgrades

The product is not efficient or effective for field employees using it in patients' homes. Other...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

It takes too long for clinicians to get through a visit, primarily an SOC visit. Homecare Homebase...

Jun 2022
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CEO/President

Relationship

Homecare Homebase keeps their promises in general, but not in the time frame we need or expect. The...

Jun 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

Homecare Homebase does better than average because they stay on top of the national regulations,...

Jun 2022
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CEO/President

Relationship

We have a quarterly business review where a customer experience person from Homecare Homebase walks...

Jun 2022
||
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Director

Relationship

Homecare Homebase is more responsive and friendly than our other vendor. Homecare Homebase's people...

May 2022
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Director

Functionality and Upgrades

Homecare Homebase has a big learning curve, but it is a good product. It is solid, stable, and...

May 2022
||
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Director

Service and Support

Homecare Homebase has multiple levels of support. The vendor's tier-one and tier-two support are...

May 2022
||
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CFO

Implementation and Training

Training is available, but we have to pay for it after the initial training is done. So if we need a...

May 2022
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CFO

Functionality and Upgrades

I can run certain reports on specific teams, but I can't run other reports on specific teams. So...

May 2022
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CFO

Service and Support

There are delays in the vendor's support, and the support people seem to be learning the system...

May 2022
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Manager

Functionality and Upgrades

When we started working with Homecare Homebase, they were cutting edge with tablet technology. Field...

May 2022
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Manager

Functionality and Upgrades

We haven't done an implementation in years, but the system's version rollouts always go pretty smoothly....

May 2022
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CFO

Functionality and Upgrades

The analytics are very good. Because the system is so workflow driven, it really forces the clinical...

May 2022
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CFO

Functionality and Upgrades

One con is that while the system is very robust in analytics, we can get lost in the details. The...

May 2022
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CFO

Implementation and Training

Our implementation was a bit unique because it happened during COVID-19, and everything was done...

May 2022
||
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Manager

Technology

We have had many issues with slowness. It takes forever to process things and open windows because...

May 2022
||
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Manager

Other Observations & Comments

There really hasn’t been ongoing training on the clinical side. There have been a couple of changes...

May 2022
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Manager

Interfacing and Integration

Homecare Homebase’s interfaces are right on target. They made sure that everything worked with our...

May 2022
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Manager

ROI / Cost (care and feeding)

Homecare Homebase doesn’t nickel-and-dime us. Usually, we ask the vendor up front if there is going...

May 2022
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Manager

ROI / Cost (care and feeding)

I would probably buy Homecare Homebase again because it works well. There are issues, but the...

May 2022
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Manager

Functionality and Upgrades

We have had struggles with Homecare Homebase. The issue is not necessarily that it is not user...

May 2022
||
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Manager

Service and Support

We have regular meetings with a vendor admin and the support team, and we also have standing...

May 2022
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Manager

Relationship

I don’t understand how such a significant percentage of homecare agencies are working on this...

May 2022
||
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Manager

Implementation and Training

Homecare Homebase did a great job of orienting us on the clinical side and helping with tablets,...

May 2022
||
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Manager

Future Outlook

Homecare Homebase is absolutely part of our long-term plans. We are not going to be able to change...

May 2022
||
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Manager

Service and Support

Homecare Homebase’s support is not always the greatest.

May 2022
||
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VP/Other Executive

Other Observations & Comments

I am told that Homecare Homebase is the Epic solution of home health, and that is true. We have...

May 2022
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VP/Other Executive

Functionality and Upgrades

Homecare Homebase helps our clinicians make sure that medical files are up-to-date, that orders are...

May 2022
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VP/Other Executive

Implementation and Training

Some of Homecare Homebase's training could be improved. We went live years ago, and when we have a...

May 2022
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VP/Other Executive

Sales and Contracting

Homecare Homebase keeps their promises. I don't think that they go outside of our contract. We...

May 2022
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Director

Functionality and Upgrades

Homecare Homebase is one of the best systems for home health. My field users and my office staff...

May 2022
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Director

ROI / Cost (care and feeding)

One thing that Homecare Homebase could work on is tailoring the product to small agencies. Anytime...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Homecare Homebase has been tremendously beneficial for us. Our old system didn't have a lot of...

May 2022
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Director

Service and Support

Anytime I call Homecare Homebase's support, someone is able to help with my urgent needs. It is rare...

May 2022
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Director

Functionality and Upgrades

I like how Homecare Homebase stays up to date on regulations and regulatory policies. I also like...

May 2022
||
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Director

Service and Support

The customer service from Homecare Homebase is not always as good as it could be. The service team...

May 2022
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VP/Other Executive

Interfacing and Integration

The vendor doesn't keep their promises. They have told us they would be able to do certain things,...

May 2022
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VP/Other Executive

Functionality and Upgrades

We have been a long-time customer, and the system has come a long way. There wasn't a lot of...

May 2022
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VP/Other Executive

Relationship

The system has changed leadership over the years, and we have felt that there have been a lot of...

May 2022
||
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VP/Other Executive

Functionality and Upgrades

We can't see everything in the system, and the staff needs to be able to see the patient's whole...

May 2022
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VP/Other Executive

Functionality and Upgrades

10 years ago, I wouldn't have purchased the system again, but it has evolved, and we have evolved...

May 2022
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Director

Functionality and Upgrades

In general, we are happy with the product. The main issue that we have with it is that we can't get...

Apr 2022
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Manager

Service and Support

Sometimes the system will go down or get stuck. Our IT person will reach out to Homecare Homebase,...

Apr 2022
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Nurse

Service and Support

Unfortunately, it takes the vendor a long time to fix issues and take user recommendations into...

Apr 2022
||
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Nurse

Service and Support

I would like the vendor's executives to know that the vendor's support leaves a lot to be desired....

Apr 2022
||
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Nurse

Relationship

Our incident manager is very responsive. They really try to meet our needs, and they do a great job...

Apr 2022
||
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Nurse

Service and Support

The vendor's support needs attention. The vendor should continue to improve things so that agency...

Apr 2022
||
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VP/Other Executive

Functionality and Upgrades

The product is a very labor-intensive software. Working with it and using it requires a lot of...

Mar 2022
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VP/Other Executive

Implementation and Training

Rolling out the product in a new office group is a very difficult process because we must...

Mar 2022
||
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VP/Other Executive

Service and Support

The vendor’s customer support is their weakest point. The vendor's customer service people do not...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Homecare Homebase strives to charge us for every little thing. That is what gives them their...

Mar 2022
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Manager

Functionality and Upgrades

Homecare Homebase is a good product for a small agency, but it is difficult to use. If organizations...

Mar 2022
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Manager

Relationship

Homecare Homebase has been proactive lately. That has been a positive. They seem to be trying.

Mar 2022
||
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Manager

Sales and Contracting

Homecare Homebase's executives will eventually get involved, but we have to fight our way to them....

Mar 2022
||
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CFO

Functionality and Upgrades

The system is big and complex, and the vendor supports many large customers. There are a lot of...

Mar 2022
||
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CFO

Functionality and Upgrades

I would rate the system's ease of use super highly. We were very concerned that our clinicians would...

Mar 2022
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CFO

Service and Support

If we have a problem in the system and someone doesn't know the answer quickly, then that problem...

Mar 2022
||
(0)
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CFO

Service and Support

Homecare Homebase is really good about alerting us to things. That was a big failing of our previous...

Mar 2022
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CFO

Other Observations & Comments

We don't really talk to anyone at Homecare Homebase above the director level.

Mar 2022
||
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CFO

ROI / Cost (care and feeding)

The system has wildly improved our nursing side's compliance. I am very confident with the system....

Mar 2022
||
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CFO

ROI / Cost (care and feeding)

Homecare Homebase is wildly more expensive than our previous system was, but we are getting our...

Mar 2022
||
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CFO

Future Outlook

The product is absolutely part of our long-term plans. The bigger we get, the harder it becomes to...

Mar 2022
||
(0)
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CFO

Other Observations & Comments

We would absolutely buy this system again. Knowing what we know now, we might ask some different...

Mar 2022
||
(0)
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CFO

Implementation and Training

The vendor has absolutely kept their promises. They promised us that they would get things set up by...

Mar 2022
||
(0)
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CFO

Sales and Contracting

The vendor charges us at a very granular level, but we were aware that that would happen before we...

Mar 2022
||
(0)
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CFO

Implementation and Training

Our implementation and the upgrades that we did for the system went very well. The people who...

Mar 2022
||
(0)
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CFO

Implementation and Training

The training that we received from the vendor was very good. We like a lot of the vendor's...

Mar 2022
||
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Director

Service and Support

Some of Homecare Homebase’s support has diminished. As an example, recently they moved their...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

We have limited our access to only the bare bones in order to try and reduce our costs as much as...

Mar 2022
||
(0)
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Director

Interfacing and Integration

There was a product interface that we were trying to run, and I am not even sure that it is now...

Mar 2022
||
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Director

Technology

Homecare Homebase is an amazing company with a ton of interfaces, and I think we are limiting the...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

I like that Homecare Homebase has some things built into the system to keep everyone accountable. In...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Now that we have been using Homecare Homebase's software for a couple of years, I have noticed some...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

We use the Homecare Homebase system for both hospice and home health. Those departments have some...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Some of the original plans of care in the Homecare Homebase software are good, but they don’t carry...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Our back-office users like the ease of use in the Homecare Homebase system. But the end users in the...

Feb 2022
||
(0)
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Manager

Sales and Contracting

We would absolutely buy the Homecare Homebase system again. The vendor keeps up with regulations...

Feb 2022
||
(0)
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Manager

Implementation and Training

We had some issues when the vendor was going through our models. The vendor was dealing with people...

Feb 2022
||
(0)
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Manager

Service and Support

The vendor gives us a specific customer experience team that handles most things for us. Then, if...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

Overall, the vendor does a good job with upgrades, but the last few upgrades have not been as smooth...

Feb 2022
||
(0)
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Manager

Implementation and Training

The online learning hub and webinars are getting much better than they were. The vendor has made...

Feb 2022
||
(0)
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Manager

Relationship

Besides the billing piece, the vendor is really on top of new technology. They have a lot of new...

Feb 2022
||
(0)
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Manager

Relationship

Overall, things are going well with Homecare Homebase. We are still enjoying the software that we...

Feb 2022
||
(0)
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Director

Technology

Now that I am further in and have used Homecare Homebase for a long time, I know a few shortcuts and...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Some processes in Homecare Homebase are outside my line of sight. There are so many different things...

Feb 2022
||
(0)
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Director

Service and Support

Someone within our organization calls Homecare Homebase when there is a major IT issue. I have never...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The only thing I would complain about is that when a clinician has a visit that is assigned to them,...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Homecare Homebase is a system that has very linear processes. That is difficult sometimes,...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Across the board, we would definitely recommend that a peer buy the entire Homecare Homebase package....

Feb 2022
||
(0)
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Manager

Implementation and Training

The initial rollout implementation did not go well with Homecare Homebase, and it is a very...

Feb 2022
||
(0)
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Manager

Service and Support

Homecare Homebase’s ongoing training is top notch, and the support we receive is outstanding. There...

Feb 2022
||
(0)
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Manager

Implementation and Training

Homecare Homebase is very fluid and nimble in the marketplace with all the upcoming changes. There...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Overall, the solution is a good platform for a multi-service market. Its scheduling module isn't...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The system has too many visual aspects and customization options. We prefer basic navigation tools...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The system's metric data and analytics are good. It helps us as a team to know where our strengths...

Jan 2022
||
(0)
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Manager

Relationship

There are some refreshes and updates that occur on the solution's home health side. The vendor is...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor needs to make their action items and displays more user friendly. Their displays should...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Overall, the system is like any other EHR application that I have used. There are minor issues here...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

We have been working with the vendor on the system's integration as the system is kind of segregated...

Jan 2022
||
(0)
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Manager

Service and Support

Last year, the vendor's support got really bad. It is not as bad anymore, but it is still bad. It...

Jan 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have gone through a few upgrades on the system over the last year, and we have gotten some...

Jan 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

The vendor is testing our voice-capture signature, which gives the ability to capture patients'...

Jan 2022
||
(0)
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Manager

Lessons Learned

I don’t know of many organizations looking at the system, but some things that would be top of mind...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

Homecare Homebase has taken the approach of doing the bare minimum to meet regulatory requirements....

Jan 2022
||
(0)
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 or  to see details.

Director

Service and Support

The phone and web support for Homecare Homebase has been pretty bad. They are proud that they have...

Jan 2022
||
(0)
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Director

Lessons Learned

I would only recommend Homecare Homebase to a friend because there is no competing vendor right now...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Homecare Homebase isn't perfect, but they are like the Epic of the home health world. They have most...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Homecare Homebase has a Tableau server in an analytics ecosystem, and that provides a disparate...

Dec 2021
||
(0)
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VP/Other Executive

Relationship

Homecare Homebase is not as responsive as another vendor we use is, but Homecare Homebase is still...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

We chose Homecare Homebase's product over others because it has closed-loop processes. The vendor...

Dec 2021
||
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