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Homecare Homebase (Home Health EHR) Comments
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KLAS Research Director - Paul Hess
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User Commentary

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Manager

Homecare Homebase has had some issues in the last couple of years. Their support, updates, and...

May 2021
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Manager

Our initial implementation was great. Since then though, the vendor has been rolling out things that...

May 2021
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Manager

The vendor could improve their communication. They sometimes make changes to things that they didn't...

May 2021
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Manager

We have our account representative and our incident manager. I haven't tried to go above them. They...

May 2021
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(0)
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VP/Other Executive

We are looking at replacing Homecare Homebase. There is another vendor that has been growing a lot...

Apr 2021
||
(0)
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VP/Other Executive

Our biggest problem with the solution is that it is not very interoperable. It isn't a disaster, but...

Apr 2021
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(0)
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VP/Other Executive

Every time we want an integration or some sort of release of data, it comes at a cost, even if we...

Apr 2021
||
(0)
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VP/Other Executive

If someone uses Google Docs, they can enter the program from anywhere and have it look the same. If...

Apr 2021
||
(0)
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VP/Other Executive

We want a product that is cloud based and that looks the same on the front and back ends. Then, our...

Apr 2021
||
(0)
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VP/Other Executive

Homecare Homebase is very far from reality with some things. We have to use separate applications...

Apr 2021
||
(0)
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Director

The initial implementation with Homecare Homebase went really smoothly. Homecare Homebase has a...

Apr 2021
||
(0)
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Director

The process Homecare Homebase has in place for an implementation is not bad, but I don’t feel like...

Apr 2021
||
(0)
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Director

The process for an integration is long and drawn out, and the vendor takes a long time to respond....

Apr 2021
||
(0)
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Director

There are things the system does well, but there are some negatives. The positives are that we can...

Apr 2021
||
(0)
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Director

We haven't had a very positive experience with Homecare Homebase. Sometimes we don't have very...

Apr 2021
||
(0)
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Director

Honestly, if we had not invested so much money into the platform, we would probably be looking...

Apr 2021
||
(0)
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Analyst/Coordinator

I don't have any problems with Homecare Homebase. They are a wonderful vendor. The system is easy to...

Apr 2021
||
(0)
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Director

When there is a new upgrade sent out, the vendor will send out a video on the product. Any in-depth...

Feb 2021
||
(0)
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Director

There is a different system that the hospital uses. Because we are on this product, the two products...

Feb 2021
||
(0)
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Director

Overall, when we went live with this product, the kickoff and go-live went very well. The system is...

Feb 2021
||
(0)
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Director

Homecare Homebase is not timely in their response to our tickets and our concerns as a consumer. We...

Feb 2021
||
(0)
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Director

There is a gap with Homecare Homebase correcting functionality issues. We put tickets in when we...

Feb 2021
||
(0)
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Director

I would not buy Homecare Homebase's system again due to the pricing model that the vendor uses. We...

Feb 2021
||
(0)
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Director

Interoperability is a little harder with Homecare Homebase. With their engine, we still have to get...

Feb 2021
||
(0)
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Director

The clinicians have really loved the product. Homecare Homebase does a pretty good job. There is...

Feb 2021
||
(0)
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Analyst/Coordinator

Homecare Homebase is Android based for point-of-care devices and tablets, and we have a mix of...

Jan 2021
||
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Analyst/Coordinator

Homecare Homebase's interoperability is second to none. The vendor is easy to work with, and they...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Homecare Homebase's support was good for many years, but in the last couple of years, ongoing...

Jan 2021
||
(0)
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Analyst/Coordinator

I would absolutely go with Homecare Homebase again. Their product is good. I have worked with other...

Jan 2021
||
(0)
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Manager

The vendor's involvement improved tremendously after we escalated to the executive leadership, and...

Jan 2021
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(0)
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Manager

Depending on the size of the organization, the solution is pretty decent. It gets the job done....

Jan 2021
||
(0)
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Manager

There isn’t really anything else out there that is comparable. The solution meets the goals of what...

Jan 2021
||
(0)
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Manager

The vendor nickel-and-dimes with the user licensing and new technology. They might introduce...

Jan 2021
||
(0)
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Manager

We are working on a bunch of integrations. It is very hard to get all the specifications correctly...

Jan 2021
||
(0)
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Manager

Some improvements are the number of issues and bugs that come up and how the solution aligns with...

Jan 2021
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(0)
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Manager

Ultimately, there are times when it is almost impossible for any vendor to keep every promise....

Jan 2021
||
(0)
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Manager

I don't know what new technology the vendor has delivered. Homecare Homebase is up to date on their...

Jan 2021
||
(0)
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Analyst/Coordinator

HomeCare HomeBase is part of our long-term plans and has definitely become a strategy for us. We...

Jan 2021
||
(0)
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Analyst/Coordinator

Integration is an area where Homecare Homebase says they are good, and they say they have a lot of...

Jan 2021
||
(0)
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Analyst/Coordinator

HomeCare HomeBase is really good at doing regulatory work, making sure we are on top of things, and...

Jan 2021
||
(0)
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 or  to see details.

Director

The vendor has some pretty good technology in their future plans. I really like that from a workflow...

Jan 2021
||
(0)
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Director

From a competitive standpoint, the vendor is more advanced on the home health side than they are on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is quite expensive, and it can be heavy and laborious. We have the ability to customize...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We would buy the solution again, unfortunately. There is no alternative on the market yet. All the...

Dec 2020
||
(0)
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Director

The vendor's help desk is woefully understaffed. The vendor is doing the bare minimum to make sure...

Dec 2020
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(0)
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Director

We asked for an enhancement a few years ago, but the vendor only built it to be used in one aspect;...

Dec 2020
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(0)
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Director

The vendor has an interface with WorldView, and they will only allow WorldView to talk to client...

Dec 2020
||
(0)
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 or  to see details.

Director

A few years ago, the vendor went to a new model where instead of having one liaison, we had five....

Dec 2020
||
(0)
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Director

The large clients have more knowledge of the Homecare Homebase product than 90% of the people we...

Dec 2020
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(0)
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Director

The vendor has what they call cabinets, which are groups of 8–10 clients focused on various...

Dec 2020
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(0)
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Director

Every once in a while, our executive gets annoyed and calls high-level people at Homecare Homebase,...

Dec 2020
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(0)
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Manager

We had issues with the implementation. Lots of simple things were missed, and simple processes were...

Nov 2020
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(0)
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Manager

There are some tickets that get escalated, and the follow-through is poor. We had tickets that were...

Nov 2020
||
(0)
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Manager

With integration, it is Homecare Homebase's way or no way. That does not work for every organization...

Nov 2020
||
(0)
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Manager

The ease of use of the EHR is different for different members of our team. There are some for whom...

Nov 2020
||
(0)
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Manager

When we got the product, we didn’t necessarily have somebody who was trained or had access to it...

Nov 2020
||
(0)
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Analyst/Coordinator

Overall, Homecare Homebase's support is not great. The vendor has implemented what they refer to as...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

There is a lot of potential with the EHR itself, and Homecare Homebase has a lot of potential for...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I would say that Homecare Homebase does things to help us, but I wouldn't say that they keep all of...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We only really have problems with the system when a clinician or somebody from our back office has...

Oct 2020
||
(0)
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Analyst/Coordinator

Not only does Homecare Homebase have great ideas, but they also have a way for us to submit ideas....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a Homecare Homebase executive who was around when we were implementing, but that person was...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

If I am being really optimistic, I would like to say that we could have a higher score with Homecare...

Oct 2020
||
(0)
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Director

Homecare Homebase recently released an upgrade for medication, and that created such a hassle. The...

Oct 2020
||
(0)
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Director

Homecare Homebase is designed for homecare, and it is designed for promoting compliance. That is...

Oct 2020
||
(0)
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CCO

Over the last several years, we have experienced missed deadlines, developments that break things,...

Oct 2020
||
(0)
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 or  to see details.

CCO

The product Homecare Homebase built is good, and we plan to stay, but the executive team really...

Oct 2020
||
(0)
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CCO

My clinicians aren't delighted with the product, and I want my clinicians to be pleased with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the end of the day, everyone is going to complain about documentation, but that is the nature of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Homecare Homebase is the best solution for what it is built for, which is Medicare home health and...

Oct 2020
||
(0)
 Thank you  Helpful

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CIO

The system is probably in about 8 of the top 10 home health agencies out there. The industry is ripe...

Oct 2020
||
(0)
 Thank you  Helpful

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CIO

Homecare Homebase has some integration, but they are way behind. That is one complaint we hear. We...

Oct 2020
||
(0)
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CIO

Compliance with clinical documentation is one of Homecare Homebase’s strengths. I give them kudos...

Oct 2020
||
(0)
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 or  to see details.

CIO

Homecare Homebase was a little slow with COVID-19. We made a lot of changes ourselves before...

Oct 2020
||
(0)
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 or  to see details.

Director

When it comes to interfaces, I feel like we are getting nickel-and-dimed. The costs have gone up...

Sep 2020
||
(0)
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 or  to see details.

Director

The vendor usually makes us some type of deal. So in that aspect, we have a good relationship. The...

Sep 2020
||
(0)
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Analyst/Coordinator

The vendor makes a lot of promises to fix things by a certain timeline, but they sometimes don't end...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor has a wonderful implementation team, and those people come on-site for education. But...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor just switched to a new support platform, and they had a lot of issues with launching it....

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I have worked in several EMRs, and I really enjoy Homecare Homebase. It has a lot of potential. It...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

My major issues with Homecare Homebase lives in the payer authorization world. My patients are...

Aug 2020
||
(0)
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COO

I don't feel like Homecare Homebase can deliver on their promises. Their deployment is slow, and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Some core functionality is missing. We told Homecare Homebase what we required, and it is in the...

Aug 2020
||
(0)
 Thank you  Helpful

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COO

It takes Homecare Homebase a long time to fix things. I am still working on things that I asked for...

Aug 2020
||
(0)
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COO

The product is workflow driven. It forces the office and clinicians to be disciplined. It doesn't...

Aug 2020
||
(0)
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COO

Some competitors of the vendor are leveraging analytics in their products. Homecare Homebase doesn't...

Aug 2020
||
(0)
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COO

We came from a system where we still used paper documentation. The Homecare Homebase system has made...

Aug 2020
||
(0)
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COO

I always go back to compliance. For me, it is a big thing to know that the system has checks and...

Aug 2020
||
(0)
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COO

The visit sometimes takes a long time to document. That depends on how many issues a patient has....

Aug 2020
||
(0)
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COO

Right from the beginning of COVID-19, the vendor incorporated screening questions into every single...

Aug 2020
||
(0)
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COO

One negative thing about the system is that it is very expensive. The price could be the norm for...

Aug 2020
||
(0)
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Director

The vendor used to have different providers trial things on the front end, and if there were...

Aug 2020
||
(0)
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Director

I had an experience with a team from another hospice agency where we talked about that team's...

Aug 2020
||
(0)
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Director

We are training new staff members, and they are picking up on the system very quickly. One of the...

Aug 2020
||
(0)
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Director

The vendor is working on the product's functionality. That is one of the recent promises the vendor...

Aug 2020
||
(0)
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Director

Honestly, the Homecare Homebase implementation has been extremely difficult. In all fairness to...

Aug 2020
||
(0)
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Director

We chose Homecare Homebase for a number of reasons. We based our decision on the KLAS ratings as...

Aug 2020
||
(0)
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Director

It takes a while to get the final answer from the vendor. I would say that Homecare Homebase doesn't...

Aug 2020
||
(0)
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Director

At this point, the support has improved. The vendor has had personnel changes, and we also have had...

Aug 2020
||
(0)
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Manager

The system is very cumbersome for the back office. We knew that going in. We had purchased the...

Aug 2020
||
(0)
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Manager

The system meets our needs because it really is giving us a lot in terms of utilization, and it...

Aug 2020
||
(0)
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 or  to see details.

Manager

With PDGM, Homecare Homebase has done a real nice job. They are usually a bit ahead of the game when...

Aug 2020
||
(0)
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COO

I have been very pleased with the system. Our experience was tough when we first started, as it...

Aug 2020
||
(0)
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COO

We are a small fish in a big pond, but I have always been pleased anytime we have had to reach out...

Aug 2020
||
(0)
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COO

Homecare Homebase has a tablet that has its own connectivity, and our staff members start the system...

Aug 2020
||
(0)
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Manager

We have made some improvements. I really feel that that is why we have had so few deficiencies....

Aug 2020
||
(0)
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Manager

In terms of setting up the system correctly, we kept asking about best practices, and Homecare...

Aug 2020
||
(0)
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Director

The vendor has delivered new technology. We can tell that the vendor is always striving to improve...

Aug 2020
||
(0)
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Director

The vendor's phone and web support have improved over the time that we have been with the vendor....

Aug 2020
||
(0)
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Director

We have a vendor executive representative that oversees our customer experience team to ensure the...

Aug 2020
||
(0)
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Director

The vendor's current reporting tools help us monitor staff performance, goals, and efficiencies.

Aug 2020
||
(0)
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Director

We are starting to see some improvements in Homecare Homebase's proactivity. Where we are now is...

Aug 2020
||
(0)
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Director

The EHR will support our integration goals once everything is functional. I think the system will do...

Aug 2020
||
(0)
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Director

Homecare Homebase is a good company, but our implementation was bad. We are just starting to turn...

Aug 2020
||
(0)
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Manager

If the decision had been up to me and we had a little more money, I would have definitely gone with...

Aug 2020
||
(0)
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Manager

Homecare Homebase doesn’t keep all their promises. I don't know that the support is what we had...

Aug 2020
||
(0)
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Manager

Homecare Homebase has a lot of turnover. The person that trained us was phenomenal but wasn’t with...

Aug 2020
||
(0)
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Manager

We have had some restructuring. We have some new clinicians who are not new to the system. But...

Aug 2020
||
(0)
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Manager

The system is working way better than our old system. It is meeting our survey goals very well. But...

Aug 2020
||
(0)
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Manager

There are a lot of limitations on our long-term care system that are frustrating to the clinicians,...

Aug 2020
||
(0)
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Manager

Homecare Homebase had their own versions of what we had done, but we had already implemented those...

Aug 2020
||
(0)
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Manager

I always have good luck with Homecare Homebase’s support team. I have had a really good experience....

Aug 2020
||
(0)
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Manager

Homecare Homebase keeps us well updated when they try to resolve an issue. We get emails every hour...

Aug 2020
||
(0)
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Manager

There are a lot of scheduling-issue reports that we can't get. Part of the problem is that we are...

Aug 2020
||
(0)
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Director

The software is adaptable. Because of the training I did with the vendor, I have been able to adapt...

Aug 2020
||
(0)
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Director

Our system administrator would say that the vendor promised things on the front end that turned out...

Aug 2020
||
(0)
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Director

The vendor does not avoid charging for every little thing. We are a small agency, and one of the...

Aug 2020
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Nurse

Our sales representative is really good and does what he or she promises. Our system administrator...

Aug 2020
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Nurse

We don't have too many problems with the EHR working as promoted. Homecare Homebase's product has a...

Aug 2020
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Nurse

Once users get used to the product, the system is really easy. The hard part is getting used to the...

Aug 2020
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Nurse

About 80% of the EHR's functionality is meeting our needs. There are several pieces that we need to...

Aug 2020
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Nurse

Homecare Homebase has a lot of great ideas with analytics. The end users all use mobile devices and...

Aug 2020
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Nurse

Since we are newer with Homecare Homebase's system, we haven't had a chance to dive into our ROI...

Aug 2020
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Analyst/Coordinator

The vendor has a solid platform. It is just bizarre and random in terms of what it will and will not...

Aug 2020
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Analyst/Coordinator

Maybe in the future, Homecare Homebase will surprise us. But we have a very frustrated organization...

Aug 2020
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Director

During the COVID-19 crisis, when it came to clinical assessments, Homecare Homebase was always...

Aug 2020
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Director

For me, when it comes to whether I would purchase the system again, I would give a yes or a no...

Aug 2020
||
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Director

There are many restrictions on the product, and we don't have much freedom to figure things out...

Aug 2020
||
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Director

If we want to change something in our assessments or forms, we always have to pay the vendor for...

Aug 2020
||
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Director

We always have meetings with different people from the vendor to make sure that our operations are...

Aug 2020
||
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Director

The vendor is always looking to streamline documentation and to advance their technology and...

Aug 2020
||
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Director

The vendor just changed their support center. They used to always answer in a timely manner, but now...

Aug 2020
||
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Director

If the vendor's regular staff members cannot fix the issue, then the issue goes to a higher level....

Aug 2020
||
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Analyst/Coordinator

Homecare Homebase loves to nickel-and-dime. They want a statement of work to fix even the things...

Aug 2020
||
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Analyst/Coordinator

The implementation of Homecare Homebase's software went pretty smoothly. But they show us one thing...

Aug 2020
||
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Analyst/Coordinator

Homecare Homebase’s sales team is phenomenal. We sat in multiple demos for multiple tiers of...

Aug 2020
||
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Analyst/Coordinator

The way Homecare Homebase handles enhancement requests is we go to another portal and submit an...

Aug 2020
||
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Director

I hope that my satisfaction will increase a year from now. The vendor is listening to us and trying...

Aug 2020
||
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Director

The initial training is fine, but Homecare Homebase doesn't do ongoing training without it being an...

Aug 2020
||
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Director

The response times to some of the tickets are delayed. The way the vendor tiers the tickets create a...

Aug 2020
||
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Director

Homecare Homebase has numerous customers to work with, but in my opinion, the vendor prioritizes the...

Aug 2020
||
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Director

The product may be better suited for larger organizations with multiple offices in multiple towns,...

Aug 2020
||
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Director

Homecare Homebase's system is very sophisticated. The vendor stays on top of all of the quality...

Aug 2020
||
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Analyst/Coordinator

We paid a lot of money for the Homecare Homebase product, so we kind of have to keep it as part of...

Aug 2020
||
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Analyst/Coordinator

We would not purchase the system again. Homecare Homebase's sales team is phenomenal, and if we had...

Aug 2020
||
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Analyst/Coordinator

Homecare Homebase is built for home health, and I am sure it works phenomenally for home health. We...

Aug 2020
||
(0)
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Analyst/Coordinator

Homecare Homebase loves to push out new technology, but whether that new technology works is another...

Aug 2020
||
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Analyst/Coordinator

I have access to a Homecare Homebase incident manager, and we have a phenomenal system admin. That...

Aug 2020
||
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Analyst/Coordinator

In the old version of Homecare Homebase's software, if a medication was unlisted, we typed it in and...

Aug 2020
||
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Director

The vendor has been pretty good about not nickel-and-diming. But we have also been vocal in our...

Jul 2020
||
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Director

The implementors weren’t Homecare Homebase specialists. The vendor used certified outsiders and...

Jul 2020
||
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Director

The software works okay. It does what it is intended to do. The stock reports work. The user...

Jul 2020
||
(0)
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COO

I have always been a huge proponent of Homecare Homebase. I am somebody who really likes the...

Jul 2020
||
(0)
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COO

My number-one issue is with the vendor's customer service. There are things that the software will...

Jul 2020
||
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COO

I went through forms training at Homecare Homebase a couple of years ago to learn how to help manage...

Jul 2020
||
(0)
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COO

At the vendor's user conference, the vendor offered several different courses. I was super excited...

Jul 2020
||
(0)
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COO

The way that CMS is paying us is totally different this year than last year. They scrubbed how...

Jul 2020
||
(0)
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COO

The system is robust, and I like it. It just isn't easy to use because there is a lot to it. That is...

Jul 2020
||
(0)
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COO

I have a long-term relationship with Homecare Homebase, and at this point, because I have used it...

Jul 2020
||
(0)
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Analyst/Coordinator

I am not sure that I would buy the product again. I guess I would, but we have been with the company...

Jul 2020
||
(0)
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Analyst/Coordinator

The vendor immediately came out with COVID-19 questionnaires that we incorporated into our...

Jul 2020
||
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Analyst/Coordinator

During the implementation, it took a long time to create our custom exports and work with the vendor...

Jul 2020
||
(0)
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Analyst/Coordinator

The vendor provides training webinars and has resources in a new portal, but they are impossible to...

Jul 2020
||
(0)
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Analyst/Coordinator

It is hard to know what other systems are out there. I can't even imagine what is out there because...

Jul 2020
||
(0)
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Analyst/Coordinator

Overall, the software does well at the point of care and pushing data back to the clinicians in...

Jul 2020
||
(0)
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Analyst/Coordinator

We have little glitches here and there that we report to the vendor. When something is going on, it...

Jul 2020
||
(0)
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Analyst/Coordinator

Homecare Homebase put things in place for tracking COVID-19 patients. We are able to track the care...

Jul 2020
||
(0)
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Analyst/Coordinator

Homecare Homebase is proactive. We get information at the end of releases instead of being involved...

Jul 2020
||
(0)
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Analyst/Coordinator

There are parts of the system that could use some upgrades. Homecare Homebase does upgrades, and...

Jul 2020
||
(0)
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Analyst/Coordinator

There are some hiccups with certain things where the system branches out. There are limitations on...

Jul 2020
||
(0)
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Analyst/Coordinator

We are getting an upcoming function around medication. The end result will be for clinicians out in...

Jul 2020
||
(0)
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Analyst/Coordinator

I use the phone support for quick fixes or to enable a user account. We sometimes have issues with...

Jul 2020
||
(0)
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Manager

Homecare Homebase constantly listens to their customers and improves the software. There are a lot...

Jul 2020
||
(0)
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Manager

I would recommend Homecare Homebase's product to any decently sized homecare agency. We have to have...

Jul 2020
||
(0)
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Manager

Homecare Homebase is very clear when we have to pay for a work order to go down a specific pathway....

Jul 2020
||
(0)
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Manager

Homecare Homebase releases training videos that introduce us to both sides: the Homecare Homebase R2...

Jul 2020
||
(0)
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Manager

The system isn't easy to use, but it isn't hard to use once people know the system. Users have to...

Jul 2020
||
(0)
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Manager

I would like to see the user interface for the billing pathways and assessments be improved. That...

Jul 2020
||
(0)
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Manager

If I have an immediate issue, there are a lot of avenues that I can go down. I can call the support...

Jul 2020
||
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Manager

If I have any complicated, long-term things that need to be addressed, Homecare Homebase has an...

Jul 2020
||
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Manager

In the portal, Homecare Homebase has a community idea section where we can submit enhancement...

Jul 2020
||
(0)
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Manager

When I think about tangible outcomes, I think about our scores for clinical outcomes. Those have...

Jul 2020
||
(0)
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Manager

I would like Homecare Homebase to focus their efforts on making the UI and reporting for the billing...

Jul 2020
||
(0)
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Director

The vendor's development is very buggy. It does not come out into the production environment free of...

Jul 2020
||
(0)
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Director

The vendor is way behind on support tickets, and they are way behind on enhancements that we have...

Jul 2020
||
(0)
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Director

The vendor proactively sends out communication about things that are happening periodically. I don’t...

Jul 2020
||
(0)
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COO

There are some add-on features that we get charged for, but I know up front what my costs are. If I...

Jul 2020
||
(0)
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COO

We have no plans or desires to change to another system. The vendor is always ahead of the game for...

Jul 2020
||
(0)
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COO

Homecare Homebase recently changed their support portal, and there were a few glitches at first. I...

Jul 2020
||
(0)
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COO

No software out there has the capabilities and foresight that Homecare Homebase has. The vendor’s...

Jul 2020
||
(0)
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COO

A lot of people think of the cost associated with the software, but in the scheme of things, we get...

Jul 2020
||
(0)
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COO

The point-of-care documentation allows our field users to complete the documentation while they are...

Jul 2020
||
(0)
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COO

Small agencies can’t afford some of the add-on features that big agencies can afford. Vendors need...

Jul 2020
||
(0)
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COO

The staff members that we interacted with for the implementation explained the system well and...

Jul 2020
||
(0)
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COO

The vendor’s approach is proactive. They look out for us at the user conference. They send emails...

Jul 2020
||
(0)
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COO

The vendor’s founder uses agencies to drive the system to providers’ needs so that we can be...

Jul 2020
||
(0)
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COO

I don't think the vendor has supported us through COVID-19, but they gave us some assessment items.

Jul 2020
||
(0)
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Analyst/Coordinator

The product definitely works better than the vendor's hospice product. The system was specifically...

Jul 2020
||
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Analyst/Coordinator

The analytics piece of the product has been great. We can pull a lot of data with that piece. I...

Jul 2020
||
(0)
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Analyst/Coordinator

I think the product is doing pretty well at helping us drive tangible outcomes. We can drive patient...

Jul 2020
||
(0)
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Analyst/Coordinator

The system is pretty expensive, and the vendor does charge for everything. We do get a comprehensive...

Jul 2020
||
(0)
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Manager

I like the reporting of the product, and I love that it is built for compliance. We have to work...

Jul 2020
||
(0)
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Manager

Homecare Homebase's system works well. I am very happy with the software. I like the interface a...

Jul 2020
||
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Manager

The user roles are clearly defined, so the departments don't have to constantly communicate and...

Jul 2020
||
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Manager

On the point-of-care side, I do like the assessments and pathways, and I like how we have been able...

Jul 2020
||
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Manager

The vendor does not keep all of their promises. They keep their promises about 70% of the time.

Jul 2020
||
(0)
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Manager

The vendor doesn’t avoid charging for every little thing, but they don’t nickel-and-dime. We just...

Jul 2020
||
(0)
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Manager

The vendor’s phone support doesn’t do anything. The support people are empowered to solve our...

Jul 2020
||
(0)
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Manager

If we are calling about how to do something or to ask what I need to do, the first person we call...

Jul 2020
||
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Manager

Homecare Homebase has good integration capabilities. The vendor is able to integrate all of the...

Jul 2020
||
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Manager

Within the software, there is communication to go directly back to the clinical side. That is...

Jul 2020
||
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Director

The product should be part of our long-term plans. It cost a lot of money. The vendor charges us for...

Jul 2020
||
(0)
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Director

Sometimes the vendor keeps their promises, and sometimes they don't. When it comes to supporting our...

Jul 2020
||
(0)
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Manager

I love Homecare Homebase. I have been working with it for years, so I am familiar with all of the...

Jul 2020
||
(0)
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Manager

We run into little issues whenever there is an upgrade or a production release. I am familiar with...

Jul 2020
||
(0)
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Manager

The system’s billing piece could be more user friendly. I have knowledge on the actual software...

Jul 2020
||
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VP/Other Executive

The system is very difficult to use. We probably have more problems on the hospice side than on the...

Jul 2020
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