IBM Watson Health Outreach (Phytel)
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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Director

The vendor does not provide a lot of training materials.

Feb 2022
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Director

I like the algorithms that the product has and how easily the product interacts with the vendor's...

Feb 2022
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Director

We have had some challenges with the product’s change in ownership from Phytel to IBM. The support...

Feb 2022
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Director

The phone calls with the product are easy for patients. The patients are comfortable with the...

Feb 2022
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Director

I am on the fence about whether the vendor keeps all their promises because the vendor is so quick...

Feb 2022
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CEO/President

We used Phytel's software before IBM acquired Phytel. We had a basis for a relationship there, and...

Dec 2021
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CEO/President

The vendor needs to continue to innovate and be able to easily demonstrate their value and the ROI...

Dec 2021
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CEO/President

We saw the value in the system because we tested and tried other vendors' systems to see what they...

Dec 2021
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Manager

The solution definitely meets our needs. Our whole goal in buying the solution was to be able to...

Dec 2021
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Manager

IBM isn't the best at delivering results. If we need them to look into something like a file or a...

Dec 2021
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Manager

Some of the vendor's analytics are helpful when it comes to running reports for our needs. The...

Dec 2021
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Manager

IBM has a site where we can do provider reconciliations, but IBM doesn't keep that site updated. The...

Dec 2021
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Manager

There is no way for us to solve our problems with the solution over the web. If we have a problem,...

Dec 2021
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Manager

The solution pretty much runs itself. There are things that we wish that the product could do for us...

Dec 2021
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Director

I love everything about the Phytel system. It is a great product, and I appreciate that it is...

Nov 2021
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Director

The vendor has been pretty fair at comping things for us. The vendor was better when they were...

Nov 2021
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Director

We have an amazing account manager.

Nov 2021
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Director

I see very little volatility with our system. It is pretty stable. I can't remember the last time we...

Nov 2021
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Director

I don't feel like the vendor has kept up with current trends with outreach. In some instances, we...

Nov 2021
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Director

The vendor has broadened the scope based on patient communication preferences. The analytics could...

Nov 2021
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Director

We elected to go with a different appointment reminder system. Part of the new system was going to...

Nov 2021
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