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IBM Watson Health Outreach (Phytel)
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Adam Cherrington
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User Commentary

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Analyst/Coordinator

There are months where we have to go through and question some of IBM’s charges or have charges...

Apr 2021
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Analyst/Coordinator

I would like more communication from IBM when it comes to things and changes within their product. I...

Apr 2021
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Analyst/Coordinator

We have problems with recording that are partially due to other factors. I feel like if there are...

Apr 2021
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Analyst/Coordinator

We struggle with COVID-19, but the vendor has helped with that as much as they can. I really like...

Apr 2021
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COO

We haven't had a ton of feedback from patients to say that they love or hate the system. No news is...

Apr 2021
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COO

IBM has been very supportive when we need them. Their support is awesome. They do a good job at...

Apr 2021
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COO

When IBM comes in, they talk about patient outreach and its ability to close gaps of care and bring...

Apr 2021
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COO

IBM doesn’t do a really great job of sharing their vision. The product functions and works really...

Apr 2021
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Director

If people get a multiyear contract or buy a suite of services, IBM doesn't nickel-and-dime. But if...

Feb 2021
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Director

The product is doing what we need it to do. There are just a few things that we would like to...

Feb 2021
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Director

What I really like about IBM is that they are very good at coming up with new outreach protocols....

Feb 2021
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Director

Something that I would like to see changed is some of the messaging in the system. There are...

Feb 2021
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Director

The solution has been a good outreach tool for us. I would definitely recommend it. We are working...

Feb 2021
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Director

We don't plan on the solution going anywhere. We did a review, and we ended up continuing with...

Feb 2021
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Director

IBM Watson Health Outreach is a light product that has listened to our EHR. The product uses an API,...

Jan 2021
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