IBM Watson Health Outreach (Phytel) Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 9:17:44 PM and Model.EvProductId = 73187

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Other Observations & Comments

During COVID-19, the vendor offered us access to a module that allowed us to do our call campaigns...

Sep 2020
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Director

Service and Support

The vendor offered some scripts, and we could pretty quickly get things added to the appointment...

Sep 2020
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Director

Functionality and Upgrades

The product is doing what it is supposed to. What we love about it is that it doesn't require us to...

Sep 2020
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Director

Technology

The vendor used to do a better job of keeping their promises. My read on the situation is that...

Sep 2020
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Director

Relationship

The vendor offers solutions for addressing some of our issues, but the solutions may not be the...

Sep 2020
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Director

Functionality and Upgrades

We have had an increased number of complaints from the other users that the wrong address was given....

Sep 2020
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Director

Sales and Contracting

The vendor needs to be pretty aggressive with their development. In the product, we are still making...

Sep 2020
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Director

Functionality and Upgrades

We went through an RFP process last year to try to find a system-wide appointment reminder solution...

Sep 2020
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Director

Functionality and Upgrades

The score for the functionality meeting our needs is probably a little lower because it is a little...

Sep 2020
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Director

ROI / Cost (care and feeding)

I am a real Phytel enthusiast. The products we use are superb for us. Our return on equity was quite...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would buy this product again, but I haven’t looked at any other products. Given what the pricing...

Sep 2020
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Director

Service and Support

In terms of ongoing support through the person that I work with, that person has been great. That...

Sep 2020
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Director

Future Outlook

I think our satisfaction will be pretty good a year from now. Assuming that we can work out our...

Sep 2020
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Director

Functionality and Upgrades

My understanding of this solution is that it is primarily for contacting all of our patients, making...

Sep 2020
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VP/Other Executive

Future Outlook

We actually shifted away from IBM due to a couple of things. The evolution of our enterprise vendor...

Jun 2020
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CIO

Functionality and Upgrades

The product allows us to consistently reach out to the patient by automatically sending calls to...

Apr 2020
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CIO

Other Observations & Comments

Over the last year, we have spent some more energy on reengaging with Phytel and IBM, connecting...

Apr 2020
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CIO

ROI / Cost (care and feeding)

The vendor has expanded by continuing to develop products that they have. They have come and given...

Apr 2020
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CIO

Sales and Contracting

The vendor does a good job of keeping promises. I had to renegotiate my contract with the vendor,...

Apr 2020
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CIO

Other Observations & Comments

Phytel hasn’t done a lot to introduce new products lately; the product just is what it is. But we...

Apr 2020
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CIO

Functionality and Upgrades

We haven’t done anything recently with Phytel. If there is something new or different, or if they do...

Apr 2020
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CIO

Service and Support

The vendor does a good job with support, and we have a good relationship with our account manager....

Apr 2020
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CIO

Interfacing and Integration

Since the product integrates well with our practice management system, I would score the vendor high...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I like the revenue generation in IBM Watson Health Outreach. The tool brings business to the...

Feb 2020
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Manager

Service and Support

I would like to see more proactive troubleshooting from the support staff. As a provider...

Feb 2020
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Director

Future Outlook

The system isn’t part of our long-term plans. Our administration wants us to use the EMR vendor...

Jan 2020
 Helpful

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Director

Service and Support

Phytel does a great job. They are easy to work with. I find the product to be exceptional. It does...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Some of the functionality that we need is not currently available because something needs to be...

Jan 2020
 Helpful

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Director

Lessons Learned

If the capture information for outreach isn’t there in the system, then we are going to have poor outcomes....

Jan 2020
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Manager

Functionality and Upgrades

The reporting that we use in the office is good because we are able to log in and see what calls...

Dec 2019
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Manager

Service and Support

As of late, we have had some issues with support. We had a representative that was working with us....

Dec 2019
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Manager

ROI / Cost (care and feeding)

I know that we are over budget because I am continually told to not do more than I have to do. I...

Dec 2019
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