IBM Watson Health Outreach (Phytel)
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Implementation and Training

The vendor does not provide a lot of training materials.

Feb 2022
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Director

Interfacing and Integration

I like the algorithms that the product has and how easily the product interacts with the vendor's...

Feb 2022
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Director

Service and Support

We have had some challenges with the product’s change in ownership from Phytel to IBM. The support...

Feb 2022
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(0)
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Director

Functionality and Upgrades

The phone calls with the product are easy for patients. The patients are comfortable with the...

Feb 2022
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(0)
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Director

Relationship

I am on the fence about whether the vendor keeps all their promises because the vendor is so quick...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

We used Phytel's software before IBM acquired Phytel. We had a basis for a relationship there, and...

Dec 2021
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CEO/President

Other Observations & Comments

The vendor needs to continue to innovate and be able to easily demonstrate their value and the ROI...

Dec 2021
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CEO/President

Win/Loss - Why they were selected (by current clients)

We saw the value in the system because we tested and tried other vendors' systems to see what they...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The solution definitely meets our needs. Our whole goal in buying the solution was to be able to...

Dec 2021
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Manager

Service and Support

IBM isn't the best at delivering results. If we need them to look into something like a file or a...

Dec 2021
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Manager

Interfacing and Integration

Some of the vendor's analytics are helpful when it comes to running reports for our needs. The...

Dec 2021
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Manager

Relationship

IBM has a site where we can do provider reconciliations, but IBM doesn't keep that site updated. The...

Dec 2021
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Manager

Service and Support

There is no way for us to solve our problems with the solution over the web. If we have a problem,...

Dec 2021
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Manager

Functionality and Upgrades

The solution pretty much runs itself. There are things that we wish that the product could do for us...

Dec 2021
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