IBM Watson Health Outreach (Phytel) Comments

 

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User Commentary

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VP/Other Executive

Future Outlook

We actually shifted away from IBM due to a couple of things. The evolution of our enterprise vendor...

Jun 2020
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CIO

Functionality and Upgrades

The product allows us to consistently reach out to the patient by automatically sending calls to...

Apr 2020
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CIO

Other Observations & Comments

Over the last year, we have spent some more energy on reengaging with Phytel and IBM, connecting...

Apr 2020
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CIO

ROI / Cost (care and feeding)

The vendor has expanded by continuing to develop products that they have. They have come and given...

Apr 2020
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CIO

Sales and Contracting

The vendor does a good job of keeping promises. I had to renegotiate my contract with the vendor,...

Apr 2020
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CIO

Other Observations & Comments

Phytel hasn’t done a lot to introduce new products lately; the product just is what it is. But we...

Apr 2020
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CIO

Functionality and Upgrades

We haven’t done anything recently with Phytel. If there is something new or different, or if they do...

Apr 2020
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CIO

Service and Support

The vendor does a good job with support, and we have a good relationship with our account manager....

Apr 2020
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CIO

Interfacing and Integration

Since the product integrates well with our practice management system, I would score the vendor high...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I like the revenue generation in IBM Watson Health Outreach. The tool brings business to the...

Feb 2020
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Manager

Service and Support

I would like to see more proactive troubleshooting from the support staff. As a provider...

Feb 2020
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Director

Future Outlook

The system isn’t part of our long-term plans. Our administration wants us to use the EMR vendor...

Jan 2020
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Director

Service and Support

Phytel does a great job. They are easy to work with. I find the product to be exceptional. It does...

Jan 2020
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Director

ROI / Cost (care and feeding)

Some of the functionality that we need is not currently available because something needs to be...

Jan 2020
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Director

Lessons Learned

If the capture information for outreach isn’t there in the system, then we are going to have poor outcomes....

Jan 2020
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Manager

Functionality and Upgrades

The reporting that we use in the office is good because we are able to log in and see what calls...

Dec 2019
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Manager

Service and Support

As of late, we have had some issues with support. We had a representative that was working with us....

Dec 2019
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Manager

ROI / Cost (care and feeding)

I know that we are over budget because I am continually told to not do more than I have to do. I...

Dec 2019
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Manager

Functionality and Upgrades

For what Phytel's system does, it works very well and consistently. We were hoping that when IBM...

Sep 2019
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Manager

Technology

Phytel's system is very robust and solid. I can think of maybe one time that it has gone down.

Sep 2019
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Manager

Future Outlook

Phytel's product is not part of our long-term plans. We will be moving to a competitor's product....

Sep 2019
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Director

Relationship

We have internal challenges in getting buy-in on the product level. IBM has helped us with that and...

Sep 2019
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Director

Functionality and Upgrades

Our outreach experience with IBM has been positive. The things we have achieved are in line with...

Sep 2019
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Director

Service and Support

I always explain to the people at our facilities that IBM's product is not just a solution but a...

Sep 2019
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Director

Relationship

The only IBM person that I talk to is our contact, and this person is great. If it wasn't for our...

Sep 2019
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Director

Relationship

Our interactions with IBM are pretty minimal right now. IBM has done all of the little things that...

Sep 2019
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Director

Other Observations & Comments

IBM Watson Health Outreach is a part of our long-term plans, as the system is key to what we do....

Sep 2019
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Director

Functionality and Upgrades

There are only a few of us who are completely involved in the system. Everything was seamless. We...

Sep 2019
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Director

Functionality and Upgrades

The system is very easy and not complicated. I am not very tech savvy, and taking people off the...

Sep 2019
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Director

Relationship

Phytel certainly keeps their promises. They haven't promised anything that they haven't delivered....

Sep 2019
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Director

ROI / Cost (care and feeding)

The price for the system has stayed about the same through IBM. I am happy to pay that price because...

Sep 2019
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Director

Other Observations & Comments

I haven't seen anything from IBM that makes our lives any easier. IBM is caught up in the cloud, and...

Sep 2019
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Director

Functionality and Upgrades

The product is pretty simplistic. We weren't looking for a lot of frills and whistles; we were...

Sep 2019
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Director

Functionality and Upgrades

The one annoyance of Phytel's system is that adding people is very tedious. I have to fill out a...

Sep 2019
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CEO/President

Functionality and Upgrades

So far, things have been going well with IBM Watson Health Outreach. We used Phytel's system before...

Sep 2019
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CEO/President

Functionality and Upgrades

The tools have been enhanced since IBM took over. We continue to be pleased with what we see and...

Sep 2019
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Director

Functionality and Upgrades

We use a certain feature on a daily basis for previsit planning. There is a sheet that can be...

May 2019
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Director

ROI / Cost (care and feeding)

The things I like best about the solution are the multiple functionalities that we can use to drive...

May 2019
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Director

Service and Support

Phytel was able to return on the investment that was promised. We had an excellent point person when...

May 2019
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Manager

Service and Support

We need better crowdsourcing of issues. We have had problems for a while, some of which we have been...

Mar 2019
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Manager

Functionality and Upgrades

My favorite thing about IBM Watson Health Outreach is the uniqueness. As far as we know, no other...

Mar 2019
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Manager

Functionality and Upgrades

When IBM’s system works, we have to do very little to maintain it. The analytics page is especially...

Mar 2019
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Manager

Functionality and Upgrades

IBM has a product that will work when all the data is entered on behalf of the practices to the...

Mar 2019
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VP/Other Executive

Other Observations & Comments

I don't have any current plans to replace the system. I also know that we have a lot of different...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

The system only calls people who have diagnosed diseases. It cannot see who has had an appointment,...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Things have been going well with the system. We use it, and we like it.

Mar 2019
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Manager

Functionality and Upgrades

This system was practically a plug-and-play system. It was very easy to learn, and we were able to...

Mar 2019
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Manager

Functionality and Upgrades

I would like for IBM's system to have more flexibility. I want to do more with it. We are working...

Mar 2019
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Manager

Technology

The market is moving fast, and we need a vendor that moves with the market. We have that with IBM....

Mar 2019
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Manager

ROI / Cost (care and feeding)

Everything is expensive with this system. Although I am very happy with the product, it does come...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Things are going great with IBM's tool. Before we had the tool, if a patient didn't schedule a...

Feb 2019
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VP/Other Executive

Relationship

Our relationship with IBM is fantastic. We have a manager we connect with for the system, and that...

Feb 2019
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VP/Other Executive

Other Observations & Comments

We have improved a great deal with IBM Watson Health Outreach. But I think we would be miles ahead...

Feb 2019
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VP/Other Executive

Implementation and Training

The implementation was a big bang on IBM’s end. There were a lot of things to do on our end, but...

Feb 2019
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VP/Other Executive

Implementation and Training

The training and implementation services that we received were very good. The services were very...

Feb 2019
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VP/Other Executive

Service and Support

We get good service from IBM. We have been fortunate to have some good folks to work with. They have...

Feb 2019
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VP/Other Executive

Service and Support

IBM was patient as we went through all of the back-and-forth interactions. They came on-site a...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

The product became IBM Watson Health Outreach soon after we got started with it. We have always...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

If I were in charge, I would definitely buy the IBM tool again. We were promised that we would get...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

The product has delivered everything that we have expected. We do want additional functionality, but...

Feb 2019
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VP/Other Executive

Sales and Contracting

We are charged a flat rate that was agreed upon. We have the opportunity to renegotiate the rates. I...

Feb 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

There is definitely a link between IBM Watson Health Outreach and our improvement in our ACO. We had...

Feb 2019
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VP/Other Executive

ROI / Cost (care and feeding)

It would be great if IBM could just reduce their prices. I know they have invested R&D into the...

Feb 2019
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Director

Service and Support

Support for IBM Watson Health Outreach is great. If I have any problems or questions, I can log a...

Jan 2019
 Helpful

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Director

ROI / Cost (care and feeding)

IBM Watson Health Outreach is a great patient outreach system. The product is easy to use and makes...

Jan 2019
 Helpful

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CIO

Future Outlook

We are moving to replace IBM Watson Health Outreach with another solution. Our staff actually likes...

Oct 2018
 Helpful

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CIO

Functionality and Upgrades

We have many outreach campaigns that we send to patients to get their responses. We can set the...

Oct 2018
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CIO

Service and Support

IBM is a great company to work with. We could not have achieved what we have achieved without them....

Oct 2018
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CIO

Functionality and Upgrades

We are getting patients to the office. There are populations that just don't respond, but we are...

Oct 2018
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VP/Other Executive

Functionality and Upgrades

At this point in time, I don't believe that IBM is putting enough resources into making their...

Sep 2018
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Director

Functionality and Upgrades

IBM Watson Health Outreach has been great. It has been a reliable and consistent product. Our issues...

Sep 2018
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Director

Functionality and Upgrades

IBM Watson Health Outreach is a very strong product. We put in our data for demographics, visits,...

Sep 2018
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Director

Interfacing and Integration

We get data from IBM Watson Health Outreach to go back to our EMR. If a patient confirms an...

Sep 2018
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Director

Implementation and Training

We provided IBM with a notice when we were transitioning to a new EMR. We wanted to give them time...

Sep 2018
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Manager

Relationship

We have a great relationship with IBM. They have helped us to develop service-agreement programs,...

Sep 2018
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Manager

Functionality and Upgrades

We have really liked the technology and functionality that we get using IBM Watson Health Outreach....

Sep 2018
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Analyst/Coordinator

Interfacing and Integration

Our experience with IBM Watson Health Outreach has mostly been positive. There is sometimes a...

Jun 2018
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VP/Other Executive

Service and Support

The people we worked with at Phytel are no longer working with IBM, and that includes the people who...

Jun 2018
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Director

Functionality and Upgrades

IBM Watson Health Outreach is an excellent product. My biggest question is whether we will be able...

Jun 2018
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CMIO

Service and Support

Our lead people have said the support is good.

Jun 2018
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CMIO

ROI / Cost (care and feeding)

I think IBM does drive outcomes very well. Our outcomes regarding increased revenue have been met.

Jun 2018
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CMIO

Other Observations & Comments

We use the system for gap closures, quality measures, and revenue improvement. We haven’t set...

Jun 2018
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CMIO

Functionality and Upgrades

IBM isn’t perfect at helping us achieve our goals because of how they pull their data from charge...

Jun 2018
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CMIO

ROI / Cost (care and feeding)

IBM has helped us increase use of mammography and to get patients back in for scheduled preventive visits....

Jun 2018
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CMIO

ROI / Cost (care and feeding)

IBM has contributed a little to helping us achieve our patient-outcome goals mainly because of gap...

Jun 2018