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IBM Watson Health Outreach (Phytel) Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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Analyst/Coordinator

There are months where we have to go through and question some of IBM’s charges or have charges...

Apr 2021
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Analyst/Coordinator

I would like more communication from IBM when it comes to things and changes within their product. I...

Apr 2021
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Analyst/Coordinator

We have problems with recording that are partially due to other factors. I feel like if there are...

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Analyst/Coordinator

We struggle with COVID-19, but the vendor has helped with that as much as they can. I really like...

Apr 2021
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COO

We haven't had a ton of feedback from patients to say that they love or hate the system. No news is...

Apr 2021
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COO

IBM has been very supportive when we need them. Their support is awesome. They do a good job at...

Apr 2021
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COO

When IBM comes in, they talk about patient outreach and its ability to close gaps of care and bring...

Apr 2021
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COO

IBM doesn’t do a really great job of sharing their vision. The product functions and works really...

Apr 2021
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Director

If people get a multiyear contract or buy a suite of services, IBM doesn't nickel-and-dime. But if...

Feb 2021
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Director

The product is doing what we need it to do. There are just a few things that we would like to...

Feb 2021
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Director

What I really like about IBM is that they are very good at coming up with new outreach protocols....

Feb 2021
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Director

Something that I would like to see changed is some of the messaging in the system. There are...

Feb 2021
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Director

The solution has been a good outreach tool for us. I would definitely recommend it. We are working...

Feb 2021
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Director

We don't plan on the solution going anywhere. We did a review, and we ended up continuing with...

Feb 2021
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Director

IBM Watson Health Outreach is a light product that has listened to our EHR. The product uses an API,...

Jan 2021
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Director

During COVID-19, the vendor offered us access to a module that allowed us to do our call campaigns...

Sep 2020
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Director

The vendor offered some scripts, and we could pretty quickly get things added to the appointment...

Sep 2020
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Director

The product is doing what it is supposed to. What we love about it is that it doesn't require us to...

Sep 2020
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Director

The vendor used to do a better job of keeping their promises. My read on the situation is that...

Sep 2020
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Director

The vendor offers solutions for addressing some of our issues, but the solutions may not be the...

Sep 2020
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Director

We have had an increased number of complaints from the other users that the wrong address was given....

Sep 2020
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Director

The vendor needs to be pretty aggressive with their development. In the product, we are still making...

Sep 2020
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Director

We went through an RFP process last year to try to find a system-wide appointment reminder solution...

Sep 2020
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Director

The score for the functionality meeting our needs is probably a little lower because it is a little...

Sep 2020
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Director

I am a real Phytel enthusiast. The products we use are superb for us. Our return on equity was quite...

Sep 2020
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Director

I would buy this product again, but I haven’t looked at any other products. Given what the pricing...

Sep 2020
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Director

In terms of ongoing support through the person that I work with, that person has been great. That...

Sep 2020
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Director

I think our satisfaction will be pretty good a year from now. Assuming that we can work out our...

Sep 2020
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Director

My understanding of this solution is that it is primarily for contacting all of our patients, making...

Sep 2020
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