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IBM Watson Health Outreach (Phytel) Comments
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KLAS Research Director - Adam Cherrington
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User Commentary

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Director

If people get a multiyear contract or buy a suite of services, IBM doesn't nickel-and-dime. But if...

Feb 2021
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Director

The product is doing what we need it to do. There are just a few things that we would like to...

Feb 2021
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Director

What I really like about IBM is that they are very good at coming up with new outreach protocols....

Feb 2021
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Director

Something that I would like to see changed is some of the messaging in the system. There are...

Feb 2021
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Director

The solution has been a good outreach tool for us. I would definitely recommend it. We are working...

Feb 2021
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Director

We don't plan on the solution going anywhere. We did a review, and we ended up continuing with...

Feb 2021
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Director

IBM Watson Health Outreach is a light product that has listened to our EHR. The product uses an API,...

Jan 2021
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Director

During COVID-19, the vendor offered us access to a module that allowed us to do our call campaigns...

Sep 2020
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Director

The vendor offered some scripts, and we could pretty quickly get things added to the appointment...

Sep 2020
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Director

The product is doing what it is supposed to. What we love about it is that it doesn't require us to...

Sep 2020
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Director

The vendor used to do a better job of keeping their promises. My read on the situation is that...

Sep 2020
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Director

The vendor offers solutions for addressing some of our issues, but the solutions may not be the...

Sep 2020
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Director

We have had an increased number of complaints from the other users that the wrong address was given....

Sep 2020
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Director

The vendor needs to be pretty aggressive with their development. In the product, we are still making...

Sep 2020
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Director

We went through an RFP process last year to try to find a system-wide appointment reminder solution...

Sep 2020
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Director

The score for the functionality meeting our needs is probably a little lower because it is a little...

Sep 2020
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Director

I am a real Phytel enthusiast. The products we use are superb for us. Our return on equity was quite...

Sep 2020
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Director

I would buy this product again, but I haven’t looked at any other products. Given what the pricing...

Sep 2020
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Director

In terms of ongoing support through the person that I work with, that person has been great. That...

Sep 2020
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Director

I think our satisfaction will be pretty good a year from now. Assuming that we can work out our...

Sep 2020
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Director

My understanding of this solution is that it is primarily for contacting all of our patients, making...

Sep 2020
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VP/Other Executive

We actually shifted away from IBM due to a couple of things. The evolution of our enterprise vendor...

Jun 2020
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CIO

The product allows us to consistently reach out to the patient by automatically sending calls to...

Apr 2020
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CIO

Over the last year, we have spent some more energy on reengaging with Phytel and IBM, connecting...

Apr 2020
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CIO

The vendor has expanded by continuing to develop products that they have. They have come and given...

Apr 2020
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CIO

The vendor does a good job of keeping promises. I had to renegotiate my contract with the vendor,...

Apr 2020
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CIO

Phytel hasn’t done a lot to introduce new products lately; the product just is what it is. But we...

Apr 2020
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CIO

We haven’t done anything recently with Phytel. If there is something new or different, or if they do...

Apr 2020
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CIO

The vendor does a good job with support, and we have a good relationship with our account manager....

Apr 2020
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CIO

Since the product integrates well with our practice management system, I would score the vendor high...

Apr 2020
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