TrakCare EPR (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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VP/Other Executive

Product

We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...

Jan 2024
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VP/Other Executive

Product

Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...

Jan 2024
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VP/Other Executive

Product

TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...

Jan 2024
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VP/Other Executive

Relationship

InterSystems has gotten better at delivering new technology. They have probably gotten better at...

Jan 2024
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VP/Other Executive

Operations

We don’t receive ongoing training from InterSystems. We have been requesting training in certain...

Jan 2024
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Director

Operations

InterSystems needs to provide more resources to clients. I am not just referring to enhanced...

Dec 2023
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Manager

Product

The product updates and the reliability of the product are the vendor's biggest strengths.

Dec 2023
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Manager

Product

My favorite aspects of the product are the UI and UX.

Dec 2023
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Manager

Product

The biggest opportunity for improvement in the product would be to simplify processes.

Dec 2023
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Manager

Relationship, Product

The vendor could improve my experience as a customer by making changes to the functionality doctors...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...

Dec 2023
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CEO/President

Loyalty, Product

We have had some real challenges getting clinician buy-in. Part of that is because of poor change...

Dec 2023
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Director

Relationship

One of the best aspects of working with InterSystems is the level of communication. That has helped...

Dec 2023
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Director

Relationship

Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...

Dec 2023
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Director

Product

We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...

Dec 2023
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CEO/President

Loyalty, Relationship

InterSystems' approach to the early warning score functionality to assess patients who are...

Dec 2023
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CEO/President

Loyalty, Product

It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...

Dec 2023
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VP/Other Executive

Loyalty

The two main criteria that motivated us to select InterSystems were affordability and the vendor's...

Dec 2023
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VP/Other Executive

Product

Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...

Dec 2023
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VP/Other Executive

Relationship

We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...

Dec 2023
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CEO/President

Relationship

Our executive lead is great. They hear our concerns and offer really good solutions for product,...

Dec 2023
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CEO/President

Product

One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...

Dec 2023
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Director

Loyalty, Relationship

InterSystems tends to talk more about the future, like AI development, when sometimes we need to...

Dec 2023
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VP/Other Executive

Relationship, Operations

InterSystems' biggest strength is the support before the go-live. From the director to the...

Dec 2023
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VP/Other Executive

Product

The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...

Dec 2023
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VP/Other Executive

Product

Product development should be faster so that we don't have to wait too long. InterSystems needs to...

Dec 2023
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Manager

Loyalty, Product

The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...

Dec 2023
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(0)
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Manager

Product

InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...

Dec 2023
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Manager

Product

One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...

Dec 2023
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Manager

Product, Value

The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...

Dec 2023
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Manager

Product

We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...

Dec 2023
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Manager

Relationship, Product

InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...

Dec 2023
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CIO

Product

One of the challenges we have experienced with physician documentation templates is trying to make...

Dec 2023
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CIO

Product

TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...

Dec 2023
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CIO

Relationship, Product

I think InterSystems understands their market well. They have a product that works well in Asia....

Dec 2023
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CIO

Product

The biggest opportunities for product improvement are adding structured physician documentation, a...

Dec 2023
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Manager

Relationship

The vendor could have quicker turnaround times on fixes and change requests.

Dec 2023
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CIO

Operations, Product

We have difficulty with the documentation provided by InterSystems. We are not able to do the...

Dec 2023
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CIO

Relationship, Value

InterSystems has gotten better with their local resources available to us. They have been better...

Dec 2023
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(0)
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CIO

Product

We practice medicine in our country differently than in the US or other countries. InterSystems'...

Dec 2023
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CIO

Product, Value

The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...

Dec 2023
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CIO

Loyalty

We want InterSystems to invest in AI that will help end users. That could help users get better...

Dec 2023
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Director

Relationship

We have a very close relationship with InterSystems. We have regular meetings with them, and we can...

Dec 2023
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Director

Relationship

We need more support from InterSystems because there are a lot of projects that we would like to...

Dec 2023
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CEO/President

Product

The ease of use is the problem. There is a different culture to approaching patients, and our...

Nov 2023
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CEO/President

Relationship, Operations

There are still limitations to manpower, so there is no proactive service. TrakCare is still...

Nov 2023
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CEO/President

Relationship

With InterSystems, the executive involvement is quite good; we meet with them every year. They...

Nov 2023
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CEO/President

Relationship, Product

We can use our application freely through the API that is provided by InterSystems. We still have...

Nov 2023
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VP/Other Executive

Loyalty, Product

InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....

Nov 2023
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VP/Other Executive

Product

I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Value

InterSystems doesn't charge for every little thing, but there have been some things in the past that...

Oct 2023
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(0)
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Analyst/Coordinator

Product

I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...

Oct 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We sometimes receive good support from InterSystems, but other times, we receive bad support. We...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....

Oct 2023
||
(0)
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Manager

Relationship, Operations

InterSystems could improve their support and the training for their customers.

Oct 2023
||
(0)
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CEO/President

Loyalty

In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...

Jun 2023
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(0)
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Director

Relationship, Operations

InterSystems could improve by getting more of their staff to actively learn local regulations and...

Jun 2023
||
(0)
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Director

Relationship

InterSystems needs to have more support resources for TrakCare EPR.

Jun 2023
||
(0)
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CEO/President

Product

If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...

May 2023
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CEO/President

Relationship

We shared some concerns with the vendor about the system's performance when we first started on it,...

May 2023
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CEO/President

Relationship, Product

The biggest improvement that the vendor could make would be to have the product truly reflect local...

May 2023
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(0)
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CEO/President

Loyalty

When it comes to billing, all of the vendor's charges are consistent with the contract that we have...

May 2023
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Director

Relationship

The vendor’s support is lacking. When we submit a ticket, there is little to no response, and the...

May 2023
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(0)
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Director

Product

The product is a very good clinical system, and it integrates well. We are able to do good multisite...

May 2023
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(0)
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Director

Loyalty, Product

There are a few areas that are still lagging in the product. We are seeing a lot of patients, and...

May 2023
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(0)
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Director

Relationship

When we submit change requests, the vendor’s delivery timeline should be short. That would help us...

May 2023
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(0)
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CIO

Product

The product quality of TrakCare EPR is the best, and the engagement with the vendor is going great....

Apr 2023
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(0)
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CIO

Culture, Value

InterSystems won't charge for every little thing, but if they create more adoption in our area, it...

Apr 2023
||
(0)
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CIO

Relationship

The tech support team from InterSystems is quite approachable. The attention from the senior...

Apr 2023
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(0)
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CIO

Product

InterSystems’ leadership focus should be on the localization of their product, especially when it...

Apr 2023
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(0)
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VP/Other Executive

Product

One thing the users dislike is the system's inability to help users comply with government...

Apr 2023
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(0)
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VP/Other Executive

Relationship

One problem with the product is clinical documentation quality, but we won't fault InterSystems for...

Apr 2023
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(0)
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VP/Other Executive

Loyalty

Some of our user groups are extremely dissatisfied with the product. One reason for that is that our...

Apr 2023
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(0)
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VP/Other Executive

Product

Because our local healthcare systems are different from international systems, our new users...

Apr 2023
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(0)
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VP/Other Executive

Value

The vendor charges a lot for the analyzers in the lab module. Compared to local vendors,...

Apr 2023
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(0)
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VP/Other Executive

Relationship

We are publishing all of the user requests and break fixes that are on the vendor's site. We...

Apr 2023
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(0)
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CIO

Relationship

We call the local team first, and if the local team is not available, they direct us to the...

Mar 2023
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(0)
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CIO

Relationship

InterSystems looks after a lot of hospitals, and we need some of the help that they offer. There are...

Mar 2023
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