Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

TrakCare EPR (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
View Report
Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
View Report
Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Product

We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

InterSystems has gotten better at delivering new technology. They have probably gotten better at...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don’t receive ongoing training from InterSystems. We have been requesting training in certain...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

InterSystems needs to provide more resources to clients. I am not just referring to enhanced...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product updates and the reliability of the product are the vendor's biggest strengths.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite aspects of the product are the UI and UX.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for improvement in the product would be to simplify processes.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor could improve my experience as a customer by making changes to the functionality doctors...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

We have had some real challenges getting clinician buy-in. Part of that is because of poor change...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the best aspects of working with InterSystems is the level of communication. That has helped...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

InterSystems' approach to the early warning score functionality to assess patients who are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The two main criteria that motivated us to select InterSystems were affordability and the vendor's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our executive lead is great. They hear our concerns and offer really good solutions for product,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

InterSystems tends to talk more about the future, like AI development, when sometimes we need to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

InterSystems' biggest strength is the support before the go-live. From the director to the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Product development should be faster so that we don't have to wait too long. InterSystems needs to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

One of the challenges we have experienced with physician documentation templates is trying to make...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I think InterSystems understands their market well. They have a product that works well in Asia....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The biggest opportunities for product improvement are adding structured physician documentation, a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor could have quicker turnaround times on fixes and change requests.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

We have difficulty with the documentation provided by InterSystems. We are not able to do the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

InterSystems has gotten better with their local resources available to us. They have been better...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We practice medicine in our country differently than in the US or other countries. InterSystems'...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We want InterSystems to invest in AI that will help end users. That could help users get better...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very close relationship with InterSystems. We have regular meetings with them, and we can...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We need more support from InterSystems because there are a lot of projects that we would like to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The ease of use is the problem. There is a different culture to approaching patients, and our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

There are still limitations to manpower, so there is no proactive service. TrakCare is still...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

With InterSystems, the executive involvement is quite good; we meet with them every year. They...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We can use our application freely through the API that is provided by InterSystems. We still have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

InterSystems doesn't charge for every little thing, but there have been some things in the past that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We sometimes receive good support from InterSystems, but other times, we receive bad support. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

InterSystems could improve their support and the training for their customers.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

InterSystems could improve by getting more of their staff to actively learn local regulations and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems needs to have more support resources for TrakCare EPR.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We shared some concerns with the vendor about the system's performance when we first started on it,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

The biggest improvement that the vendor could make would be to have the product truly reflect local...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

When it comes to billing, all of the vendor's charges are consistent with the contract that we have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s support is lacking. When we submit a ticket, there is little to no response, and the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is a very good clinical system, and it integrates well. We are able to do good multisite...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are a few areas that are still lagging in the product. We are seeing a lot of patients, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we submit change requests, the vendor’s delivery timeline should be short. That would help us...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​