TrakCare (Global) Commentary
Filtered view: (Europe)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
InterSystems could have greater flexibility in handling customization requests, and they could...
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Product
Industry experience is one of InterSystems' strengths, and I like the robustness of the...
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Loyalty, Product
I would choose TrakCare again. It is not perfect, but perfection doesn’t exist. While the...
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Product
As far as updates go, considering that we are a complex organization that often goes through our IT...
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Relationship
Lately, the vendor's support has been more effective, and that is partly because we have involved...
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Product
The system can definitely be improved. If I have to enter a patient, I know which field to use in...
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Relationship, Operations, Product
I would like a vendor to tell me that if I do a certain thing, the system will work better. Instead,...
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Relationship, Value
We have achieved a lot with TrakCare in a short time, but it is like when we build a house. We are...
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Product
The main problem I see with TrakCare isn’t specific to my department; we are just impacted by it,...
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Relationship
People take a long time to complete tasks and are afraid of making mistakes because the system is complex....
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Operations, Product
Perhaps we rushed into things a bit too quickly with TrakCare. Later, we realized that some things...
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Relationship
We are constantly acting as a pilot organization or lab rat for InterSystems. I have been working...
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Product
A specific type of billing feature has been available for a little while, but we still haven’t been...
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Relationship, Operations
Looking back over the last six months to a year, the situation hasn’t been consistent with...
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Relationship, Product
I haven’t had any issues with InterSystems in terms of relationships or responsiveness. They are...
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Operations, Product
In terms of updates, we had some issues when switching versions, but these issues were resolved....
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Culture, Value
The annual payment for TrakCare is very expensive, but on the other hand, all the services that...
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Relationship, Product
At the moment, I would say InterSystems doesn’t keep their promises when it comes to our...
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Relationship
InterSystems' support people communicate via telephone. That saves time because if we don’t...
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Operations, Product
Whether we would buy TrakCare again depends on who is being asked. From an IT director's...
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Product
More or less, most of our local needs are met with TrakCare. France is different from other...
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Product
Overall, TrakCare works more or less as we were shown, but things could be improved. We have asked...
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Product
TrakCare is built on a model where there are cells and fields to complete, and then the fields are...
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Product
Overall, TrakCare doesn’t meet our needs for various reasons. The first is due to the system's...
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Relationship, Product
In terms of follow-up for some things, InterSystems announces deadlines, and the periods are much...
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Loyalty, Operations, Product
We implemented a new TrakCare version recently, and the migration went well. There were some huge...
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Relationship
I am annoyed with InterSystems’ support because I still have a case where we have requested support...
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Operations
Training must be provided for users who use the system and not for people working on product...
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Operations, Product
TrakCare is quite good in terms of design. It is not difficult to use, but it isn't very practical.
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Value
There are always options to integrate TrakCare, but the costs for implementing interoperability with...
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Relationship, Product
We wanted to use the planning tool in TrakCare, but it wasn’t implemented; it didn’t run...
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Relationship
When we have a problem, we see how InterSystems requires us to re-create the steps until the problem...
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Product
One of the vendor’s greatest strengths is offering a unified record system that seamlessly...
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Relationship
To improve the customer experience, the vendor could streamline the order management process by...
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Relationship, Operations
The vendor could improve by ensuring that we have the freedom to customize things, even in new...
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Relationship, Product
We want support for mobile devices and further development in the AI field.
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Product
The system's strengths are its stability, database, and engine performance.
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Product
We like having the ability to customize the product.
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Product
There aren't many tangible outcomes from TrakCare. I can't say it has automated the medication...
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Product
The computerization of the emergency department is still not working. We have been saying this since...
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Relationship
A while ago, we looked at a version of MUI with the local management, and we held quite a few...
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Operations
InterSystems knows how to offer a vision, and with problems of standards related to billing, there...
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Product
TrakCare is not ergonomic whatsoever. It is far from being ergonomic, and that is one of the main...
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Relationship, Operations, Product
The upgrade we are doing now should have been done months ago. We can't get it right, and we have...
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Operations, Product
A while ago, InterSystems came to demonstrate MUI here, and they just told us to install it. Now,...
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Loyalty
I see my satisfaction staying where it is by next year because I don't think InterSystems will be...
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Loyalty, Product
We have a PACS that is integrated into TrakCare. We make contextual links, so we have a URL in a...
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Operations, Product
InterSystems can't manage to update the system. We are having huge problems. There are a lot of...
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Product
What bothers me most with TrakCare is that there are things that aren't implemented. For us in...
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Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
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Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
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Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
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Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
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Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
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Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
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Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
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Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
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Culture, Relationship
With TrakCare, we are doing something important with a project manager with intense interactions. We...
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Operations
At the moment, we have pretty much a single population of doctors because we only rolled TrakCare...
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Relationship
The vendor has a network of centers. So we can communicate among ourselves because we don’t have the...
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Culture, Loyalty
There is a bit of uncertainty regarding our future with InterSystems. We are in a complex phase. We...
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Loyalty, Product
There is the concern that InterSystems is an American company, so the product was designed in the...
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Loyalty, Product
InterSystems should continue to seek to improve ergonomics and ways for healthcare professionals to...
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Relationship
InterSystems is very responsive and flexible. They adapt well to customers’ needs. However,...
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Operations
We are still waiting for many things to be delivered, so the product doesn’t currently meet all our...
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Relationship
In terms of InterSystems tailoring the product to meet our local needs, things have improved a lot,...
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Loyalty
How antibiotic treatments are managed is something that we are working on with InterSystems, and we...
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Relationship, Product
We need InterSystems to be a bit more proactive because, in terms of integrating regulations, they...
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Loyalty, Relationship, Product
Monitoring updates works well with InterSystems. We have just worked on some updates with them. We...
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Product
The integration of reference sources for pharmaceuticals is something that takes InterSystems a huge...
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Relationship, Product
InterSystems’ integration is a very strong point for them. Everything that we have developed in...
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Product
The indicators of record completeness provide us with a good reference. That capability is related...
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Loyalty, Product
TrakCare is integral to our medical activities. There are two user experiences. The long-term...
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Value
InterSystems avoids charging us for every little thing, and we really appreciate that. We have...
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Loyalty
We chose InterSystems for a lot of reasons. Historically, we were clients of another vendor that...
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Product
The system's ease of use could still be improved. Its latest interface is okay, but depending on the...
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Product
We have to build health data warehouses and use TrakCare along with a certain health data warehouse...
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Relationship
I have been extremely satisfied with how the vendor has handled production outages and critical...
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Operations
The real strength is that InterSystems' implementation team will come in and meet directly with...
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Relationship, Operations
The only limitation InterSystems might have with our project is the availability of resources at any...
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Product
Localizing TrakCare to meet local needs is very important, and the French market is already specific...
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Product, Value
We have made good progress with the system from a regulatory standpoint. If I were to compare...
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Relationship, Operations
We are still in the early phases with TrakCare, but I can only praise the work that has been done....
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Product
In terms of care pathways, what happens in the emergency room is completely separate from a...
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Relationship
On the whole, the upgrades that we have received from the vendor have been good. The vendor has...
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Product
The system's integration has been effective because the vendor uses InterSystems' HealthShare...
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Relationship
InterSystems' support has definitely been improving in recent months, and it has certainly improved...
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Relationship, Product
The most important point for InterSystems to focus on is their ability to deliver the technical...
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Relationship
There are two types of support for InterSystems. There is request support for big things we are...
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Loyalty, Product
TrakCare is stable and reliable, and integrations and interoperability are some of the stronger...
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Product
We have a separate system for e-prescribing, and it would be great if TrakCare could take on those...
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Operations
When InterSystems can get the right people, the implementation services are good. They tend to make...
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Product
InterSystems configures stuff for us, and there is a local edition of TrakCare, so InterSystems...
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Product
My experience with TrakCare has better recently. We use TrakCare, and we have improved. TrakCare...
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Loyalty, Product
I would like TrakCare's system to be better. I would also like the vendor's IT solutions to be...
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Relationship, Operations
I am very happy with InterSystems' implementation services because things have improved with the...
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Relationship, Operations
InterSystems' proactive service could be better. In the beginning, it was very difficult for people...
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Loyalty, Product
We work with TrakCare because we must. If I could change things, I would. TrakCare is part of our...
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Culture, Loyalty, Relationship
InterSystems works as it was initially shown. Based on what InterSystems said, TrakCare is okay. In...
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Operations, Product
InterSystems created and implemented data tools, and that is good. InterSystems carries out internal...
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Operations, Product
Setting TrakCare up in our region would be quite complicated. Some things should be changed because...
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Loyalty, Product
Much of TrakCare could be improved, especially the things we use daily. InterSystems should create...
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Operations
TrakCare isn't the best product on the market, and we have had awful problems with our upgrades. We...
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Relationship
A while ago, we had a session with InterSystems where we met with a wide range of senior people at...
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Product
InterSystems has some of the best integration engines on the market, but through TrakCare, they...
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Product
The patient administration element of the system is fairly reliable, and it doesn't go down often....
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Product
TrakCare's theater system isn't great at all. The scheduling element of theaters just doesn't fit...
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Relationship, Product
A lot of the tickets that we raise get responses. However, we have some issues. When we have an...
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Relationship
It is fair to say that our relationship with InterSystems is tense. We don't feel like we are...
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Product
When we moved to a new platform, we started doing patches instead of upgrades. That made our lives...
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Product
The chronological visibility of episodes could be improved in TrakCare. The vendor could also...
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Product
The system is fast, stable, and completely integrated. There are new tools available for...
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Loyalty
We looked at TrakCare's advanced version a few years ago. It didn't bring me what I was hoping it...
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Relationship
InterSystems doesn’t have enough people on the ground to support the customer base. InterSystems...
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Product
For TrakCare, we have done so much local customization and have drifted away from what the vendor...
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Product
We took the approach very early on that we were going to aim to use TrakCare to do as much as we...
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Relationship, Product
TrakCare problems tend to get resolved relatively quickly because somebody else globally has already...
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Loyalty, Relationship
We have a relatively good relationship with InterSystems, and they support us fairly well. We have...
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Loyalty, Relationship
We would like to use less paper for our encounter records. For that, we have to move to the new user...
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Loyalty
We have seen demos of some of the AI things that will be available from InterSystems, and those look...
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Relationship
InterSystems’ customer support is generally very good, but my main complaint is that we have a fair...
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Culture
We keep upgrading TrakCare and telling users that they will get some nice new stuff, but that...
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Culture, Value
We have had a couple of instances of InterSystems taking slight advantage of us when they say they...
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Operations
We haven’t had training from InterSystems for a long time. I would really like to see regular...
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Product
TrakCare does everything we need it to do, and it meets most of our needs, but it is starting to be...
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Relationship
I think InterSystems engages in good faith around things. Things do or don't get delivered, but by...
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Relationship, Product
I want to remove a certain piece from the system so that I have it held within our electronic...
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Relationship
We have a dedicated resource team from InterSystems, but the team keeps changing without the vendor...
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Relationship
I don't think InterSystems is responding to things that I'm asking them to do, even though those...
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Culture, Operations
We haven't received any new functionality for quite some time. Despite us requesting help to train...
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Relationship
There are pockets of good things going on with InterSystems. We are doing some work with them on...
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Product
My biggest issue with the way the system works is that there are often multiple ways to do the same...
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Relationship
On more than one occasion recently, I have become aware of an issue and reached out to the vendor...
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Product, Value
I don't think we can afford Epic or any other type of all-singing, all-dancing solutions. I don't...
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Relationship
InterSystems could work on our ability to develop digital clinical notes in a way that suits us...
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Product
We do have quite a lot of integrations with this solution. For example, it is integrated with our...
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Relationship
I have a really good account manager. They try their best. They know what our issues are, and I can...
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Relationship, Operations
Things have been more challenging with InterSystems recently than in previous years. My high...
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Operations
InterSystems could improve our experience by reducing the time it takes to get updates and...
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Product
One area for improvement in the product is the move to a new UI as the current layout is difficult...
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Product
I like that the product is browser based. It avoids the need to maintain additional applications....
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Loyalty, Relationship
InterSystems seems to have a clear vision of their direction and a clear understanding that their...
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Relationship, Product
There are definitely challenges in TrakCare in relation to the flexibility from an EPR side of...
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Relationship, Operations, Product
InterSystems has been good in terms of workstreams, particularly around migration. They were...
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Product
TrakCare’s reporting side, including the analytics platform or the actual physical printing and...
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Operations
Some of this might be because InterSystems had a smaller team for our build, but there should have...
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Relationship, Product
InterSystems does interfacing and integration well, and their support is very well structured. The...
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Product
The analytics for bed management in TrakCare are built against the patient. If the patient doesn’t...
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Product
One challenge in TrakCare is having a workable way of moving or deleting records. That is not easily...
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Operations
InterSystems’ training is very generic, so there is a lot of work that we have to do to try and...
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Relationship
InterSystems is not always transparent about where they are with developments. It can take a while...
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Loyalty, Product
Our region has quite a fragmented model at the moment, and TrakCare is well placed for us because as...
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Product
InterSystems doesn’t have a native app version of TrakCare. The system is really good for laptops...
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Loyalty
InterSystems did a big launch recently in relation to InterSystems IntelliCare, which is their new...
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Relationship
InterSystems could show us what they have done before they formalize what we have asked for into a...
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Product
The scheduling pieces of TrakCare wasn’t workable from an inpatient scheduling perspective. It was...
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Loyalty, Product
One challenge we have with TrakCare is around how we set up some pieces and simplify some of the...
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Product
For the vast majority of things, TrakCare works really well and is solid. Most of our users are...
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Relationship
With InterSystems, we can raise tickets and log them through this initial triaging that takes place,...
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Loyalty, Relationship
InterSystems is good to deal with in terms of having regular reviews and touchpoints, and their...
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Loyalty, Relationship
InterSystems’ attention and effort go more toward other regions for deploying new technology, and...
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Loyalty
InterSystems is part of our long-term plans for now, but that might change if we have a national...
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Relationship, Product
Some of the clinical bits in TrakCare aren’t as well supported as other areas. InterSystems has...
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Product
We have some challenges in TrakCare around certain security groups or access profiles and what we...
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Operations
One challenge we had with InterSystems was that they thought there would be more cross-collaboration...
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Product
We are quite close to the standard version of TrakCare because some sites had a lot of...
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Loyalty, Product
There are different versions of TrakCare in our organization, and the version we use is quite...
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Loyalty
I have seen other systems in practice, and Epic and Oracle Health do have a lot of merits to them....
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Relationship, Product
InterSystems' strength is their expertise in the field. I like that TrakCare is a product with...
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Relationship, Product
InterSystems could have better adaptations to business organizations and processes and could have...
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Relationship, Product, Value
We have seen improved time to resolution of issues.
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Product
In terms of opportunities for improvement, I would like the use of tablet or handheld devices, the...
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Product
What I like the most about the system is the possibility of customization. I also like its...
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Product
The vendor's strengths are the ERP solution, the integration engine, and the human capital of...
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Product
What I like the most about the product is its standardization.
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Product
The vendor should change to have comprehensive functionality for dematerialization.
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Product
The system's main strengths are its robustness and standards.
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Relationship, Product
The vendor's opportunities for improvement are in the interfaces and dematerialization.
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Product
Generally, TrakCare is very good. It gives us a fairly comprehensive electronic health record and...
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Loyalty, Relationship
We have done a number of surveys over the years that indicate that users do struggle with the...
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Relationship
In general, InterSystems is definitely present as a vendor. We have high-level engagement with our...
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Product
There is quite a bit of functionality that TrakCare and its associated products can deliver, and we...
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Product
TrakCare is a modular tool that progresses well, but there are some opportunities to enhance the...
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Relationship
The senior management team at InterSystems is very proactive and engaged.
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Product
InterSystems' main asset is the centralization of the EMR for all departments. What I like the most...
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Operations
We do most of our own training, so we don't use much of InterSystems' training services. But when...
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Loyalty
We did the first step of InterSystems’ TrakCare Advance Program. We have gotten our findings from...
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Loyalty
We are in a slightly difficult situation where we have really configured the system extensively, but...
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Loyalty, Relationship
TrakCare is absolutely fine and meets our needs. This solution is what runs our business, basically....
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Relationship
InterSystems tries their best to keep promises. My only hesitation is when they hit resource blocks....
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Product
There is a new version of the patching process, but it still seems to be awfully long and drawn out....
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Loyalty
We are still waiting for the new user interface to be delivered effectively so that the usability...
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Relationship
Some of InterSystems' strengths are the executive team and product specialists based in our region....
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Relationship, Operations, Product
We went through a fairly significant upgrade that was quite intense and challenging. It took a long...
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Relationship, Product
The vendor probably meets most needs throughout our country. We have certain standards that we need...
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Loyalty, Operations, Product
The upgrades aren't seamless. We have to take our system down and have it offline. Then we have to...
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Relationship
There is probably no difficulty with integrations because I have an established process there. There...
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Operations
The vendor interacts with us regarding training modules, but we produce most of the stuff ourselves....
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Loyalty, Relationship, Product
I would like more open integrations regarding our requirements. We are a big board, and we have lots...
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Loyalty, Value
The vendor doesn’t keep all their promises. They give a lot of answers, but they don't always make...
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Value
TrakCare has been sustainable with what we have built it on. Flexibility has not been there, but I...
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Loyalty
We just got an update that took many hours. InterSystems has ridiculous numbers that they put on...
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Loyalty, Operations
We had a couple of iterations in our first major upgrade for TrakCare. That comes down to the...
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Operations
InterSystems’ implementation services were phenomenal. They were brilliant. InterSystems’...
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Loyalty, Operations
InterSystems doesn't provide our ongoing training. We do that ourselves, but the initial training...
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Value
We do find that we have to fight for everything that we get from InterSystems, but they do tend to...
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Loyalty, Product
No product is ever going to meet all of an organization's needs unless they get a bespoke. There are...
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Relationship, Operations
We are on the latest version of TrakCare. It is causing some problems that some of InterSystems’...
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Relationship
I really question the support quality. The vendor's teams don't always communicate well. It is...
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Relationship
The local support team tells us they will escalate an issue, but we have never spoken with or gotten...
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Product
TrakCare is difficult. There are many functionalities, especially in the emergency department, that...
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Operations
In the implementation, the lack of planning was evident. Everything felt a bit rushed. Despite...
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Product
Some things have been implemented into TrakCare well, especially medication. Radiology works well;...
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Product, Value
The integrations are one of InterSystems' strengths, although the integrations are very expensive....
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Loyalty
Whether the product is in our long-term plans will depend on what the local team can achieve in the...
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Culture, Loyalty
From what I have seen of the upcoming new versions, they look interesting. So at least InterSystems...
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Operations
With InterSystems, if we don't pay for something, we don't get access. So if I don't order training,...
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Relationship
InterSystems knows how to do things, especially when we consider how much InterSystems spends on...
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Loyalty, Product
The alerting system is not really implemented, and it is terrible not to have email alerts and such....
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Product
Emergencies are currently a real pain point. In the emergency portion, there are patients we can't...
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Value
The emergency department cannot function properly with TrakCare. That is a real concern for the...
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Relationship
I haven't seen proactivity from the vendor. If we don't report an incident, no one will tell us...
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Relationship, Operations, Product
New clients with fresh installations are fine, but historical clients have ongoing issues. Things...
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Culture
InterSystems sold us on their analytical tool; we wanted to be able to track things like the...
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Relationship, Operations
When we implemented the product and started the first tests, there were lots of technical problems....
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Relationship, Product
Our relationship with InterSystems is pretty good, even if there are sometimes minor issues....
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Product
We understand that we have to be very careful with some functionalities in TrakCare EPR and take...
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Relationship
InterSystems doesn’t keep all of their promises. However, our region’s team is always ready to help...
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Loyalty
We are going to transition to a new interface in TrakCare EPR that has many other functionalities...
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Relationship, Product
We get the impression that InterSystems can’t do everything they want with the solution. One...
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Relationship, Operations
InterSystems could improve their implementations with after-sales service. They need to improve...
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Product
TrakCare EPR works pretty well. We have deployed many functionalities. Our users like the software...
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Operations
We are happy with InterSystems’ training. We have everything we need. They can come over in person,...
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Relationship
It is extremely difficult for InterSystems' teams in our region to be heard by their US teams...
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Operations, Product
TrakCare EPR is still quite complicated because all the information is scattered. The same...
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Relationship
There are ups and downs with InterSystems’ customer support. They really make an effort when they...
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Relationship
We use partners for training. We don't use InterSystems directly. The Italian market is very strange...
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Relationship, Product
InterSystems’ policy is a bit one sided. They started many years ago by mainly offering tools to...
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Relationship
If problems come out internationally, InterSystems alerts us immediately.
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Relationship
General satisfaction depends on the partner someone gets with InterSystems. Because we have multiple...
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Relationship
Regarding the development of timelines, something was promised to me in the first quarter of this...
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Product
TrakCare EPR is a very solid product, but unfortunately, it is becoming a medical device. Lots of...
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Loyalty
InterSystems thought their new UI was more ready than it actually was. They needed to keep the...
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Relationship
As we have updated to a new feature, we have had a few queries for InterSystems, but we haven’t...
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Relationship, Product
When we look at the questionnaires from TrakCare EPR, they don’t quite fit the bill. We feel like...
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Loyalty, Relationship
InterSystems actually genuinely looks like they are starting to go downhill. They seem to be pulling...
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Relationship
We are doing well because we have our inpatient EPR system up and running, and we are doing our own...
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Product
I would like to see TrakCare EPR's intuitiveness improved. I'm not a great lover of Apple products,...
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Product
TrakCare EPR has been pretty good. It has improved and become more intuitive. It is part of the...
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Relationship, Operations
InterSystems' support is okay. The people we work with are pretty good. And there has not been an...
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Relationship, Operations, Product
I think InterSystems' updates could be quicker. And when we give feedback and suggest stuff, those...
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Operations
During the initial rollout of TrakCare EPR, we probably could have done with a little more help from...
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Relationship, Product
A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...
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Product
There is nothing we like about the product. Everything needs to be improved or discontinued. I am...
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Relationship
InterSystems tried to adapt TrakCare EPR as much as possible to our needs. We really worked together...
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Loyalty, Product
In short-stay follow-up, patients are in the hospital for a few days to a couple of weeks, and then...
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Product
There are problems that InterSystems is already well aware of in terms of discharge prescriptions...
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Product
TrakCare EPR is pretty easy. Compared to our previous system, TrakCare EPR is much easier to...
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Product
TrakCare EPR works a lot with structured data questionnaires. The system is very segmented, but we...
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Culture, Loyalty, Operations
We got off to an extremely complicated start with InterSystems. We were presented with a piece of...
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Product
There are two tools in TrakCare EPR. There is the patient file, and there is the whole planning...
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Operations
We are having difficulty actually training users who don't know TrakCare EPR, but I don't know...
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Loyalty, Product
We are missing half of TrakCare EPR. It doesn't work all the way. TrakCare EPR and our other system...
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Product
The stability of TrakCare EPR will depend quite a lot on both the computer tool and the network that...
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Loyalty, Value
We were told about developments, such as the potential arrival of artificial intelligence technology...
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Loyalty
Today, my likelihood of recommending TrakCare EPR is slightly higher than the middle of the road...
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Loyalty, Relationship
We chose InterSystems' product because we think it is a solution that can evolve, and we have worked...
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Culture, Value
Since we have signed a specific contract with InterSystems, we don’t have to pay extra for certain...
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Operations
Changing applications is always complex, and we have had some turnover with our employees. Training...
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Loyalty
I have heard that there will be AI in TrakCare EPR by next year, and that could be very interesting.
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Relationship, Product
The tool that InterSystems has for making service requests is not very ergonomic or user friendly.
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Value
TrakCare EPR is pretty good, but InterSystems' costs are still very high for medium-sized...
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Loyalty, Operations, Product
There are a lot of things in TrakCare EPR that we have to adapt because of our type of facility. For...
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