TrakCare EPR (Global) Commentary
Filtered view: (Europe)

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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Manager

Relationship, Product

We have had a number of issues with the fixes or patches InterSystems gives us quite often...

May 2024
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Manager

Culture

InterSystems always seems to be coming up with new stuff. I have seen that at the annual...

May 2024
||
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Manager

Relationship

InterSystems must have some sort of internal red tape that stops them from being as flexible as...

May 2024
||
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Manager

Value

InterSystems seems to charge for an awful lot of stuff that I would expect to be part of the support...

May 2024
||
(0)
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Manager

Relationship

I would like to see more proactive engagement and generic support from InterSystems. I make a point...

May 2024
||
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Manager

Culture, Loyalty

From the sales pitch and marketing, TrakCare EPR seems to do what we want for sure, and if we had...

May 2024
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Manager

Relationship, Product

InterSystems is very much on top of what is required for our country, and they meet those needs very...

May 2024
||
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Manager

Product

The interface looks quite nice. I have seen much worse. In terms of the feedback we have had from...

May 2024
||
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Manager

Relationship

Generally, InterSystems’ support is quite good, but there are situations where the support people...

May 2024
||
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Manager

Relationship

InterSystems is not as proactive as I want them to be. The alerting process is simple. We just tag...

May 2024
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Manager

Relationship

Our biggest gripe with InterSystems is they never update tickets quick enough. Having them update...

May 2024
||
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Manager

Relationship

I have several full-timers who work on supporting TrakCare EPR, and it never seems that those people...

May 2024
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Manager

Relationship

I don't directly go to the top of the shop at InterSystems, but I know who to go to at the right...

May 2024
||
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Manager

Relationship

InterSystems is pretty good at getting involved in some of the things we want to do and helping us...

May 2024
||
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Manager

Operations

We had a training session with InterSystems, and we had to request it. We wanted to get a refresher...

May 2024
||
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Manager

Operations

I would like to see more technical training from InterSystems. They need a training team spin-off...

May 2024
||
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Manager

Operations

InterSystems' training was done well. There was superuser training for our project team, and then...

Feb 2024
||
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Manager

Product, Value

InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...

Feb 2024
||
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Manager

Loyalty, Product

InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...

Feb 2024
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Manager

Relationship, Product

InterSystems is trying to engage with clinical customers, but that process is very different for...

Feb 2024
||
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Manager

Relationship

In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...

Feb 2024
||
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Manager

Relationship

The vendor's ongoing web support is less timely than we would like it to be. There are times when...

Feb 2024
||
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Manager

Relationship

We have an account manager who we are very engaged with. However, it is difficult for us to get...

Feb 2024
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Manager

Relationship, Value

InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...

Feb 2024
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Manager

Operations

InterSystems had a bit of a change of approach with implementations, and instead of using their...

Feb 2024
||
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Manager

Operations

InterSystems' training was in person, but there was a lack of properly documented training materials...

Feb 2024
||
(0)
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Manager

Loyalty

Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...

Feb 2024
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Manager

Value

I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...

Feb 2024
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Manager

Loyalty

InterSystems is struggling in our country. We have been talking about moving to the new UI for...

Feb 2024
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Manager

Loyalty, Value

We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...

Feb 2024
||
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Manager

Loyalty, Relationship

We know the people from InterSystems, and they come and sort things out when we tell them something...

Feb 2024
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Director

Operations

The implementation of TrakCare EPR was quite a significant change for us. That was probably our...

Jan 2024
||
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Director

Culture

Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...

Jan 2024
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(0)
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Director

Loyalty, Product

We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...

Jan 2024
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Director

Loyalty

Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...

Jan 2024
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Director

Operations, Value

The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...

Jan 2024
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Director

Relationship

InterSystems' support team is quite decent. We get responses from them when we submit iService...

Jan 2024
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Director

Relationship, Product

InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...

Jan 2024
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Director

Product, Value

TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...

Jan 2024
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(0)
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Director

Loyalty, Product

We would recommend TrakCare EPR because it is a good product. The product has good functionality,...

Jan 2024
||
(0)
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Director

Product, Value

TrakCare EPR is a good patient management system when it is working. It records our wait times well....

Jan 2024
||
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Director

Loyalty, Value

TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...

Jan 2024
||
(0)
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Director

Culture, Loyalty

InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...

Jan 2024
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Director

Relationship

InterSystems' support people don't answer things quickly enough for us. It takes months for them to...

Jan 2024
||
(0)
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Director

Value

Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...

Jan 2024
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(0)
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Director

Culture, Relationship

InterSystems makes a lot of false promises. For example, they were supposed to have a specific...

Jan 2024
||
(0)
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Director

Culture

InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...

Jan 2024
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Director

Relationship, Product

The vendor's biggest strengths are that they work well with the end users and look to find solutions...

Jan 2024
||
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Director

Relationship, Operations, Product

We have only gone live recently, so we are in the early days, but the feedback from the majority of...

Jan 2024
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Director

Loyalty

We will hopefully maximize the product to provide a better and safer service to our patients and...

Jan 2024
||
(0)
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Director

Operations

The deployment was complex, and the timelines were very tight on some of the deliverables. The...

Jan 2024
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(0)
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CIO

Product

The analytics module was a big promise. Some establishments believed that TrakCare EPR was...

Jan 2024
||
(0)
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CIO

Relationship

The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...

Jan 2024
||
(0)
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CIO

Loyalty, Relationship

The system is designed so that we can't work alone. We have a very particular relationship with...

Jan 2024
||
(0)
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CIO

Relationship

The problem with the support people is that they want to close the tickets. They don't necessarily...

Jan 2024
||
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Director

Product

TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...

Dec 2023
||
(0)
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Director

Loyalty, Product

TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...

Dec 2023
||
(0)
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Director

Relationship

There are some people I would happily recommend InterSystems to in order to make their life a...

Dec 2023
||
(0)
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Director

Culture, Relationship

I get along with the executive that sells stuff to us. I like that person as a friend, but as a...

Dec 2023
||
(0)
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Director

Culture

I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...

Dec 2023
||
(0)
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Director

Loyalty, Value

TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...

Dec 2023
||
(0)
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Director

Relationship, Value

InterSystems' support is getting worse. The support team is not terrible, but in the past, they...

Dec 2023
||
(0)
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Director

Relationship

InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...

Dec 2023
||
(0)
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Manager

Loyalty, Product

The product is getting better. We have adapted in certain areas. The product has improved a lot, and...

Dec 2023
||
(0)
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Manager

Relationship, Product

We have been asking the vendor for a few years for the major annual update to be done without...

Dec 2023
||
(0)
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Manager

Loyalty, Product

In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...

Dec 2023
||
(0)
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Manager

Operations

The vendor doesn't provide a lot of training documentation. We create our documentation. However,...

Dec 2023
||
(0)
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Manager

Loyalty, Product

The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...

Dec 2023
||
(0)
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Manager

Relationship

InterSystems is a company that is very accessible compared to others. I have direct access to a lot...

Dec 2023
||
(0)
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Manager

Product

I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...

Dec 2023
||
(0)
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VP/Other Executive

Product, Value

The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

When it comes to our relationships with the vendor and our contact people, strategic alignment is...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations

I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...

Dec 2023
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(0)
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Physician

Product

One of the principal positive aspects is the capacity of the tool to consolidate all computerized...

Dec 2023
||
(0)
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Physician

Product, Value

The system could improve by separating patients' stays during the same hospitalization to get a more...

Dec 2023
||
(0)
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Physician

Loyalty, Value

I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...

Dec 2023
||
(0)
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Manager

Product

The requests for software upgrades take too long, sometimes several years. Certain functionalities...

Dec 2023
||
(0)
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Manager

Loyalty

We are moving away from TrakCare EPR due to a government decision to make our country's regions work...

Dec 2023
||
(0)
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Director

Operations

InterSystems trains some of our staff, and then we train other people. InterSystems is not training...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...

Sep 2023
||
(0)
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Director

Relationship

There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...

Sep 2023
||
(0)
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Director

Value

We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...

Sep 2023
||
(0)
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Manager

Loyalty

InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...

Aug 2023
||
(0)
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Manager

Relationship

We used to have an application specialist who called us regularly to check in with us, see how...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...

Aug 2023
||
(0)
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Director

Operations

InterSystems was several months late with the implementation of some of the tools we originally...

Aug 2023
||
(0)
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Director

Culture, Product

The vendor promised to improve the product's ease of use for end users, but that hasn't happened....

Aug 2023
||
(0)
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VP/Other Executive

Relationship

I would suggest that InterSystems carry on with their level of support and increase their level of...

Jul 2023
||
(0)
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Manager

Product

The vendor has room for improvement when it comes to meeting our country-specific workflows and...

Jul 2023
||
(0)
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Manager

Product

We have received some really good feedback from our people about how intuitive the system is,...

Jul 2023
||
(0)
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Manager

Relationship

InterSystems' support people are very good and responsive. The vendor's proactive service can be a...

Jul 2023
||
(0)
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Manager

Relationship

I think that the vendor would like us to lead more, specifically on the system's change aspect....

Jul 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Value

There is a huge amount of work to be done to get the user interface and the mobile aspects of...

Jun 2023
||
(0)
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Director

Culture, Relationship, Value

InterSystems tries to understand what we need. They have changed the commercial model and have come...

Jun 2023
||
(0)
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Director

Relationship

When I started at my current position, the vendor reached out to build a relationship with me as an...

Jun 2023
||
(0)
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Director

Value

Using the product has lowered our risk because our old products were out of support. TrakCare EPR...

Jun 2023
||
(0)
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Director

Operations

In terms of training, the vendor should focus on simplification and modernization. The vendor's...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

InterSystems has painted a picture of their future vision, and that picture is quite compelling and...

Jun 2023
||
(0)
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Director

Loyalty, Product

We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...

Jun 2023
||
(0)
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Director

Relationship

I don't think we have executed things amazingly well in our organization, and if we had been a bit...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations, Product

We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...

Jun 2023
||
(0)
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Manager

Operations

It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...

May 2023
||
(0)
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Manager

Product

I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...

May 2023
||
(0)
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Manager

Relationship

InterSystems is looking to do better with integrations for things such as pulling more information....

May 2023
||
(0)
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Nurse

Relationship

InterSystems does alert us at times to safety issues that come up in the safety logs, but the alerts...

May 2023
||
(0)
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Nurse

Culture, Value

InterSystems shows us what we are functionally asking for if we ask specific questions. But there is...

May 2023
||
(0)
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Nurse

Operations

We have to create integration training ourselves. It would be good to see more involvement from...

May 2023
||
(0)
 Thank you  Helpful

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Nurse

Loyalty

We are getting better with our end screens to make TrakCare EPR more of a user-friendly system. The...

May 2023
||
(0)
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Manager

Relationship

InterSystems’ ticket system has limitations, and we have gotten out of the habit of picking up the...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Product

TrakCare EPR delivers a lot for us, and the quality of the system has gotten better.

May 2023
||
(0)
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Manager

Operations

We went live with a module in TrakCare EPR, and the initial interaction from the implementation team...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We did some work in TrakCare EPR and added something, and one of the main bits of feedback we got...

May 2023
||
(0)
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Manager

Relationship

InterSystems’ web support has improved recently. For example, now there is a portal where we can...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

InterSystems’ timelines are tricky, and there are definitely gaps. It is difficult to know whether...

May 2023
||
(0)
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Manager

Relationship

There was a gap between us and the vendor’s product team when we explained exactly what we were...

May 2023
||
(0)
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