Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

TrakCare EPR (Global) Commentary
Filtered view: (Europe)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
View Report
Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
View Report
Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Operations

InterSystems' training was done well. There was superuser training for our project team, and then...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

InterSystems is trying to engage with clinical customers, but that process is very different for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's ongoing web support is less timely than we would like it to be. There are times when...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an account manager who we are very engaged with. However, it is difficult for us to get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

InterSystems had a bit of a change of approach with implementations, and instead of using their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

InterSystems' training was in person, but there was a lack of properly documented training materials...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

InterSystems is struggling in our country. We have been talking about moving to the new UI for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We know the people from InterSystems, and they come and sort things out when we tell them something...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of TrakCare EPR was quite a significant change for us. That was probably our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems' support team is quite decent. We get responses from them when we submit iService...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would recommend TrakCare EPR because it is a good product. The product has good functionality,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

TrakCare EPR is a good patient management system when it is working. It records our wait times well....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems' support people don't answer things quickly enough for us. It takes months for them to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

InterSystems makes a lot of false promises. For example, they were supposed to have a specific...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor's biggest strengths are that they work well with the end users and look to find solutions...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We have only gone live recently, so we are in the early days, but the feedback from the majority of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We will hopefully maximize the product to provide a better and safer service to our patients and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The deployment was complex, and the timelines were very tight on some of the deliverables. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The analytics module was a big promise. Some establishments believed that TrakCare EPR was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

The system is designed so that we can't work alone. We have a very particular relationship with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The problem with the support people is that they want to close the tickets. They don't necessarily...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are some people I would happily recommend InterSystems to in order to make their life a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I get along with the executive that sells stuff to us. I like that person as a friend, but as a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

InterSystems' support is getting worse. The support team is not terrible, but in the past, they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product is getting better. We have adapted in certain areas. The product has improved a lot, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have been asking the vendor for a few years for the major annual update to be done without...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor doesn't provide a lot of training documentation. We create our documentation. However,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems is a company that is very accessible compared to others. I have direct access to a lot...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When it comes to our relationships with the vendor and our contact people, strategic alignment is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One of the principal positive aspects is the capacity of the tool to consolidate all computerized...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The system could improve by separating patients' stays during the same hospitalization to get a more...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The requests for software upgrades take too long, sometimes several years. Certain functionalities...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are moving away from TrakCare EPR due to a government decision to make our country's regions work...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

InterSystems trains some of our staff, and then we train other people. InterSystems is not training...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to have an application specialist who called us regularly to check in with us, see how...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

InterSystems was several months late with the implementation of some of the tools we originally...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The vendor promised to improve the product's ease of use for end users, but that hasn't happened....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would suggest that InterSystems carry on with their level of support and increase their level of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor has room for improvement when it comes to meeting our country-specific workflows and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have received some really good feedback from our people about how intuitive the system is,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems' support people are very good and responsive. The vendor's proactive service can be a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I think that the vendor would like us to lead more, specifically on the system's change aspect....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship, Value

There is a huge amount of work to be done to get the user interface and the mobile aspects of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Value

InterSystems tries to understand what we need. They have changed the commercial model and have come...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I started at my current position, the vendor reached out to build a relationship with me as an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Using the product has lowered our risk because our old products were out of support. TrakCare EPR...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In terms of training, the vendor should focus on simplification and modernization. The vendor's...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

InterSystems has painted a picture of their future vision, and that picture is quite compelling and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think we have executed things amazingly well in our organization, and if we had been a bit...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems is looking to do better with integrations for things such as pulling more information....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

InterSystems does alert us at times to safety issues that come up in the safety logs, but the alerts...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Value

InterSystems shows us what we are functionally asking for if we ask specific questions. But there is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

We have to create integration training ourselves. It would be good to see more involvement from...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We are getting better with our end screens to make TrakCare EPR more of a user-friendly system. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems’ ticket system has limitations, and we have gotten out of the habit of picking up the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

TrakCare EPR delivers a lot for us, and the quality of the system has gotten better.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We went live with a module in TrakCare EPR, and the initial interaction from the implementation team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We did some work in TrakCare EPR and added something, and one of the main bits of feedback we got...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems’ web support has improved recently. For example, now there is a portal where we can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems’ timelines are tricky, and there are definitely gaps. It is difficult to know whether...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There was a gap between us and the vendor’s product team when we explained exactly what we were...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​