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TrakCare EPR (Global) Commentary
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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Manager

Loyalty, Operations

Some of the people who were involved in our rollout left the business. Those people really knew our...

Jul 2024
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Manager

Loyalty, Product

The new TrakCare EPR mobile interface is almost like a bank app. It has lots of shortcuts, so the...

Jul 2024
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Manager

Value

InterSystems avoids charging for small things. We literally ask them for something, and then we get...

Jul 2024
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Manager

Operations, Product

TrakCare EPR is not an intuitive product for physicians. The physicians are the drivers of the bus,...

Jul 2024
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Manager

Product

When we are doing upgrades to TrakCare EPR, we have issues with the lab piece. It isn't embedded...

Jul 2024
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Manager

Relationship

There is always a bit of a delay with InterSystems because they don't have very many staff members,...

Jul 2024
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Manager

Relationship

InterSystems’ service is not that proactive. I sometimes feel they could come to us more quickly.

Jul 2024
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Manager

Relationship

InterSystems’ executive involvement is good, but we normally drive the outcomes. The local team...

Jul 2024
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CIO

Loyalty, Value

Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...

Feb 2024
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CIO

Value

InterSystems charges for small-time changes in configurations. They keep charging for regulatory...

Feb 2024
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CIO

Relationship, Operations, Value

Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...

Feb 2024
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CIO

Loyalty, Product

I want InterSystems to give a little more importance to the product line for our region. Though...

Feb 2024
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Director

Relationship

InterSystems is a little rigid in the market in our country, and their support and services are not...

Dec 2023
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VP/Other Executive

Relationship

The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...

Dec 2023
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VP/Other Executive

Operations, Product

InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...

Dec 2023
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Director

Relationship

InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...

Nov 2023
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Manager

Operations

As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...

Nov 2023
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Manager

Loyalty, Product

From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...

Nov 2023
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Manager

Loyalty, Relationship

I don't know much about the vendor. We are still waiting to see how much they will progress in their...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...

Nov 2023
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Director

Product

It can be difficult to retrieve information from the system, particularly when it comes to operation...

Nov 2023
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(0)
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Director

Product

The system needs some kind of alert for when a patient has some sort of allergy to a medication that...

Nov 2023
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Director

Product

Continuity of care is the biggest area where we have seen success with the system because it allows...

Nov 2023
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Director

Product

One challenge that we face with the system would be with the number of clicks involved in getting...

Nov 2023
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CIO

Relationship, Operations

Earlier on, we would have liked to see InterSystems have a better understanding of the product and...

Nov 2023
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(0)
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CIO

Product, Value

The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...

Nov 2023
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(0)
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CIO

Product

TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...

Nov 2023
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(0)
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CIO

Relationship, Product

We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...

Nov 2023
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(0)
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CIO

Culture, Relationship

We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...

Nov 2023
||
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CIO

Product

Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...

Nov 2023
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(0)
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CIO

Relationship

I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...

Nov 2023
||
(0)
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CIO

Loyalty

When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...

Nov 2023
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(0)
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CIO

Relationship, Product

InterSystems is really good at things related to moving the patients and facilitating communication...

Nov 2023
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(0)
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Director

Relationship, Product

The most important improvement that InterSystems could focus on to enhance our organization-wide...

Oct 2023
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(0)
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Director

Relationship, Operations

Supporting clients is crucial for vendors, and InterSystems has done a very poor job of supporting...

Oct 2023
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(0)
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Director

Relationship

Our engagement with the vendor's team has improved recently. The vendor is now providing much more...

Oct 2023
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(0)
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Director

Relationship, Operations

The vendor has engaged their customers in a common forum. We have people coming together from...

Oct 2023
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Director

Loyalty, Operations

We had a challenging phase when we were implementing the product. We invested a large sum in it...

Oct 2023
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(0)
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Director

Loyalty

We were running on a tight budget, and in spite of that, we took the product because we thought it...

Oct 2023
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(0)
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VP/Other Executive

Relationship

The support that we are receiving from InterSystems doesn't meet our expectations. The vendor's...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Value

It becomes costly for us to add extra licenses or things like that. There are times when we can't...

Sep 2023
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(0)
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VP/Other Executive

Operations

InterSystems was very good when we were doing our preparation, initial training, and integration....

Sep 2023
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(0)
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VP/Other Executive

Product

The product has gone several months without any downtime. That is a good thing. The system works in...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

InterSystems should be ready to integrate their system with other vendors' systems. Many of the...

Sep 2023
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(0)
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Manager

Loyalty, Product

We do not have any plans to change TrakCare EPR; it is the backbone application for our...

Sep 2023
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Manager

Loyalty, Product

InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...

Sep 2023
||
(0)
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Manager

Culture, Operations

With the way we manage our operation, normally there are no hidden costs. We have very detailed...

Sep 2023
||
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Global (Non-US) EMR Benefits 2023
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