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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CCO

Relationship, Product

There is a limitation with InterSystems because they don't cover all the modalities well. That is a...

Oct 2024
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(0)
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CCO

Relationship

We have contact with InterSystems. We are able to reach them. Support is not a problem.

Oct 2024
||
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CCO

Loyalty, Relationship, Operations

InterSystems will be in touch and assist with our next implementation. They came to the team to...

Oct 2024
||
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CCO

Relationship, Operations

In the beginning, we had some hiccups. But as the rollout progressed and we and the vendor became...

Oct 2024
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CCO

Culture, Value

We would buy TrackCare again. One reason is the pricing. We work in an environment where the...

Oct 2024
||
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CCO

Product

The ease of use is in the eye of the beholder. In the beginning, everybody said TrakCare was not...

Oct 2024
||
(0)
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CCO

Relationship, Product

Overall, I think we have had a good experience with InterSystems. InterSystems fully understands our...

Oct 2024
||
(0)
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CCO

Relationship

InterSystems understands the system. The system is not perfect. No EHR system is perfect, but the...

Oct 2024
||
(0)
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Manager

Product

InterSystems delivered a web-based environment for their product, and that was a good thing. We like...

Oct 2024
||
(0)
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Manager

Relationship, Operations, Product

We recently had an upgrade for TrakCare, and there were many issues. InterSystems addressed the...

Oct 2024
||
(0)
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Manager

Loyalty, Product

InterSystems is making a minimal effort to move data from another system to TrakCare. They just want...

Oct 2024
||
(0)
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Manager

Product

Our end users complain about the interface in TrakCare. They say it is not that helpful or useful....

Oct 2024
||
(0)
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Manager

Loyalty

One reason we went with InterSystems is that they are more available in our region than other vendors....

Oct 2024
||
(0)
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Manager

Product

InterSystems limits the integration in TrakCare. We want to implement some integration features, but...

Oct 2024
||
(0)
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Manager

Loyalty, Operations

Some of the people who were involved in our rollout left the business. Those people really knew our...

Jul 2024
||
(0)
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Manager

Loyalty, Product

The new TrakCare EPR mobile interface is almost like a bank app. It has lots of shortcuts, so the...

Jul 2024
||
(0)
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Manager

Value

InterSystems avoids charging for small things. We literally ask them for something, and then we get...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

TrakCare EPR is not an intuitive product for physicians. The physicians are the drivers of the bus,...

Jul 2024
||
(0)
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Manager

Product

When we are doing upgrades to TrakCare EPR, we have issues with the lab piece. It isn't embedded...

Jul 2024
||
(0)
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Manager

Relationship

There is always a bit of a delay with InterSystems because they don't have very many staff members,...

Jul 2024
||
(0)
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Manager

Relationship

InterSystems’ service is not that proactive. I sometimes feel they could come to us more quickly.

Jul 2024
||
(0)
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Manager

Relationship

InterSystems’ executive involvement is good, but we normally drive the outcomes. The local team...

Jul 2024
||
(0)
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CIO

Loyalty, Value

Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...

Feb 2024
||
(0)
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CIO

Value

InterSystems charges for small-time changes in configurations. They keep charging for regulatory...

Feb 2024
||
(0)
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CIO

Relationship, Operations, Value

Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...

Feb 2024
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

I want InterSystems to give a little more importance to the product line for our region. Though...

Feb 2024
||
(0)
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Director

Relationship

InterSystems is a little rigid in the market in our country, and their support and services are not...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...

Dec 2023
||
(0)
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VP/Other Executive

Operations, Product

InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...

Dec 2023
||
(0)
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 or  to see details.

Director

Relationship

InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...

Nov 2023
||
(0)
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Manager

Loyalty, Product

From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...

Nov 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

I don't know much about the vendor. We are still waiting to see how much they will progress in their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product

It can be difficult to retrieve information from the system, particularly when it comes to operation...

Nov 2023
||
(0)
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Director

Product

The system needs some kind of alert for when a patient has some sort of allergy to a medication that...

Nov 2023
||
(0)
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Director

Product

Continuity of care is the biggest area where we have seen success with the system because it allows...

Nov 2023
||
(0)
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Director

Product

One challenge that we face with the system would be with the number of clicks involved in getting...

Nov 2023
||
(0)
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CIO

Relationship, Operations

Earlier on, we would have liked to see InterSystems have a better understanding of the product and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...

Nov 2023
||
(0)
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 or  to see details.

CIO

Relationship

I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

InterSystems is really good at things related to moving the patients and facilitating communication...

Nov 2023
||
(0)
 Thank you  Helpful

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Article
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An Expansive Look at the Middle East EMR Market
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With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Performance
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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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