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TrakCare EPR (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Operations

As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...

Nov 2023
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(0)
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Manager

Loyalty, Product

From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...

Nov 2023
||
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Manager

Loyalty, Relationship

I don't know much about the vendor. We are still waiting to see how much they will progress in their...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...

Nov 2023
||
(0)
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Director

Product

It can be difficult to retrieve information from the system, particularly when it comes to operation...

Nov 2023
||
(0)
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Director

Product

The system needs some kind of alert for when a patient has some sort of allergy to a medication that...

Nov 2023
||
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Director

Product

Continuity of care is the biggest area where we have seen success with the system because it allows...

Nov 2023
||
(0)
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Director

Product

One challenge that we face with the system would be with the number of clicks involved in getting...

Nov 2023
||
(0)
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CIO

Relationship, Operations

Earlier on, we would have liked to see InterSystems have a better understanding of the product and...

Nov 2023
||
(0)
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CIO

Product, Value

The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...

Nov 2023
||
(0)
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CIO

Product

TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...

Nov 2023
||
(0)
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CIO

Relationship, Product

We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...

Nov 2023
||
(0)
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CIO

Culture, Relationship

We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...

Nov 2023
||
(0)
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CIO

Product

Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...

Nov 2023
||
(0)
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CIO

Relationship

I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...

Nov 2023
||
(0)
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CIO

Loyalty

When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...

Nov 2023
||
(0)
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CIO

Relationship, Product

InterSystems is really good at things related to moving the patients and facilitating communication...

Nov 2023
||
(0)
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 or  to see details.

Director

Relationship, Relationship, Product, Product

The most important improvement that InterSystems could focus on to enhance our organization-wide...

Oct 2023
||
(0)
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Director

Relationship, Operations

Supporting clients is crucial for vendors, and InterSystems has done a very poor job of supporting...

Oct 2023
||
(0)
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Director

Relationship

Our engagement with the vendor's team has improved recently. The vendor is now providing much more...

Oct 2023
||
(0)
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Director

Relationship, Operations

The vendor has engaged their customers in a common forum. We have people coming together from...

Oct 2023
||
(0)
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Director

Loyalty, Operations

We had a challenging phase when we were implementing the product. We invested a large sum in it...

Oct 2023
||
(0)
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Director

Loyalty

We were running on a tight budget, and in spite of that, we took the product because we thought it...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

The support that we are receiving from InterSystems doesn't meet our expectations. The vendor's...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Value

It becomes costly for us to add extra licenses or things like that. There are times when we can't...

Sep 2023
||
(0)
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VP/Other Executive

Operations

InterSystems was very good when we were doing our preparation, initial training, and integration....

Sep 2023
||
(0)
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VP/Other Executive

Product

The product has gone several months without any downtime. That is a good thing. The system works in...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

InterSystems should be ready to integrate their system with other vendors' systems. Many of the...

Sep 2023
||
(0)
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Manager

Loyalty, Product

We do not have any plans to change TrakCare EPR; it is the backbone application for our...

Sep 2023
||
(0)
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Manager

Loyalty, Product

InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...

Sep 2023
||
(0)
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Manager

Culture, Operations

With the way we manage our operation, normally there are no hidden costs. We have very detailed...

Sep 2023
||
(0)
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Manager

Product

InterSystem’s worst module is the physician module. We have to do multiple clicks and actions when...

Jun 2023
||
(0)
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Manager

Product

There are a few problems with the clinical communications part of TrakCare EPR. For instance, the...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship

One issue we have with InterSystems is that they do not have enough staff. Turnaround takes a while,...

Jun 2023
||
(0)
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Manager

Relationship

We are going to meet regularly with InterSystems’ team to get their support and buy-in to help...

Jun 2023
||
(0)
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Manager

Product

There really needs to be something done about the maternity workflow in TrakCare EPR. It is an...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

InterSystems does not have enough resources for the lab at all. There isn't proper reporting for the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We have grown a lot, and utilizing TrakCare EPR has been going quite well. There is a learning curve...

Jun 2023
||
(0)
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Director

Relationship, Product

The support has become very poor. The RCM module doesn't meet the national requirements. The reports...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Value

We would like the vendor to work on expediting the process of integration with other systems and to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The most important improvement that the vendor could focus on in 2023 would be telemedicine with...

Jun 2023
||
(0)
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CIO

Relationship

We would like the vendor to focus on enhancing the customer experience and the support center.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We would like the vendor to focus on conducting on-site visits to audit the use of their system; we...

Jun 2023
||
(0)
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Director

Relationship

I want to see the vendor be more focused on customer requirements and develop quick deliverables...

Jun 2023
||
(0)
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Manager

Loyalty, Product

InterSystems keeps most of their promises but not all. There is some system limitation capability...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

We have put in a lot of requests for many enhancements. Things remain broken.

Mar 2023
||
(0)
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Manager

Relationship, Product

There is some limitation from vendor to vendor in terms of access privilege authentication.

Mar 2023
||
(0)
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Manager

Operations

Not every functionality has been demonstrated to a superuser. We require refresher training and...

Mar 2023
||
(0)
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Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
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18 September 19    |   Everton Santos
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
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Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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