TrakCare EPR (Global) Commentary
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Subject Expert
Everton Santos
VP of International
Commentary Summary
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User Commentary
Relationship, Product
The product has good things, but there are still times when it works badly. There is often a...
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Relationship, Product
The biggest strength of the vendor is network care.
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Relationship, Operations
My colleagues do a better job training our employees than the vendor. Also, an opportunity for...
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Loyalty, Value
Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...
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Value
InterSystems charges for small-time changes in configurations. They keep charging for regulatory...
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Relationship, Operations, Value
Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...
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Loyalty, Product
I want InterSystems to give a little more importance to the product line for our region. Though...
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Operations, Operations
InterSystems' training was done well. There was superuser training for our project team, and then...
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Product, Product, Value, Value
InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...
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Loyalty, Loyalty, Product, Product
InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...
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Relationship, Relationship, Product, Product
InterSystems is trying to engage with clinical customers, but that process is very different for...
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Relationship, Relationship
In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...
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Relationship, Relationship
The vendor's ongoing web support is less timely than we would like it to be. There are times when...
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Relationship, Relationship
We have an account manager who we are very engaged with. However, it is difficult for us to get...
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Relationship, Relationship, Value, Value
InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...
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Operations, Operations
InterSystems had a bit of a change of approach with implementations, and instead of using their...
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Operations, Operations
InterSystems' training was in person, but there was a lack of properly documented training materials...
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Loyalty, Loyalty
Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...
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Value, Value
I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...
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Loyalty, Loyalty
InterSystems is struggling in our country. We have been talking about moving to the new UI for...
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Loyalty, Loyalty, Value, Value
We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...
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Loyalty, Loyalty, Relationship, Relationship
We know the people from InterSystems, and they come and sort things out when we tell them something...
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Product
One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...
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Relationship
With InterSystems, there are no promises. There is work that we must do, and there are regulations...
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Relationship, Operations
We know InterSystems in general because we have been working with them for years. We have met...
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Loyalty
I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....
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Product
We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...
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Product
Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...
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Product
TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...
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Relationship
InterSystems has gotten better at delivering new technology. They have probably gotten better at...
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Operations
We don’t receive ongoing training from InterSystems. We have been requesting training in certain...
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Operations, Operations
The implementation of TrakCare EPR was quite a significant change for us. That was probably our...
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Culture, Culture
Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...
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Loyalty, Loyalty, Product, Product
We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...
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Loyalty, Loyalty
Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...
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Operations, Operations, Value, Value
The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...
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Relationship, Relationship
InterSystems' support team is quite decent. We get responses from them when we submit iService...
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Relationship, Relationship, Product, Product
InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...
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Product, Product, Value, Value
TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...
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Loyalty, Loyalty, Product, Product
We would recommend TrakCare EPR because it is a good product. The product has good functionality,...
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Product, Product, Value, Value
TrakCare EPR is a good patient management system when it is working. It records our wait times well....
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Loyalty, Loyalty, Value, Value
TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...
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Culture, Culture, Loyalty, Loyalty
InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...
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Relationship, Relationship
InterSystems' support people don't answer things quickly enough for us. It takes months for them to...
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Value, Value
Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...
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Culture, Culture, Relationship, Relationship
InterSystems makes a lot of false promises. For example, they were supposed to have a specific...
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Culture, Culture
InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...
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Relationship, Relationship, Product, Product
The vendor's biggest strengths are that they work well with the end users and look to find solutions...
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Relationship, Relationship, Operations, Operations, Product, Product
We have only gone live recently, so we are in the early days, but the feedback from the majority of...
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Loyalty, Loyalty
We will hopefully maximize the product to provide a better and safer service to our patients and...
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Operations, Operations
The deployment was complex, and the timelines were very tight on some of the deliverables. The...
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Product, Product
The analytics module was a big promise. Some establishments believed that TrakCare EPR was...
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Relationship, Relationship
The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...
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Loyalty, Loyalty, Relationship, Relationship
The system is designed so that we can't work alone. We have a very particular relationship with...
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Relationship, Relationship
The problem with the support people is that they want to close the tickets. They don't necessarily...
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Operations
InterSystems needs to provide more resources to clients. I am not just referring to enhanced...
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Culture
We had some negotiation and back-and-forth to work with the vendor on billing. There were some...
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Product
The product updates and the reliability of the product are the vendor's biggest strengths.
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Product
My favorite aspects of the product are the UI and UX.
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Product
On the report-building side, we hoped we would have various report specifications, but I'm still...
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Product
The biggest opportunity for improvement in the product would be to simplify processes.
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Relationship, Product
The vendor could improve my experience as a customer by making changes to the functionality doctors...
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Operations
The vendor could have done better with training at the beginning. They could have introduced the...
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Relationship, Operations
In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...
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Product, Product
TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...
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Loyalty, Loyalty, Product, Product
TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...
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Relationship, Relationship
There are some people I would happily recommend InterSystems to in order to make their life a...
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Loyalty, Product
We have had some real challenges getting clinician buy-in. Part of that is because of poor change...
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Relationship
One of the best aspects of working with InterSystems is the level of communication. That has helped...
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Relationship
Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...
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Product
We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...
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Product
InterSystems could improve the reporting and rule extraction methodology as well as respond to...
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Product
The product looks a bit dated in its design, and some parts are clunky. The interface could look...
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Culture, Culture, Relationship, Relationship
I get along with the executive that sells stuff to us. I like that person as a friend, but as a...
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Culture, Culture
I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...
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Loyalty, Relationship
InterSystems' approach to the early warning score functionality to assess patients who are...
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Loyalty, Product
It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...
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Loyalty
The two main criteria that motivated us to select InterSystems were affordability and the vendor's...
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Product
Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...
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Relationship
We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...
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Loyalty, Loyalty, Value, Value
TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...
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Product, Value
The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...
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Relationship
InterSystems is a little rigid in the market in our country, and their support and services are not...
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Relationship
Our executive lead is great. They hear our concerns and offer really good solutions for product,...
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Product
One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...
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Relationship, Relationship, Value, Value
InterSystems' support is getting worse. The support team is not terrible, but in the past, they...
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Relationship, Relationship
InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...
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Loyalty, Relationship
InterSystems tends to talk more about the future, like AI development, when sometimes we need to...
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Loyalty, Product
The product doesn’t yet have an integrated schedule of appointments. Before using this system, we...
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Relationship, Product
InterSystems is very attentive to interoperability. They take into account HL7 interoperability...
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Loyalty, Relationship, Product
There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...
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Loyalty, Loyalty, Product, Product
The product is getting better. We have adapted in certain areas. The product has improved a lot, and...
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Relationship, Relationship, Product, Product
We have been asking the vendor for a few years for the major annual update to be done without...
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Loyalty, Loyalty, Product, Product
In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...
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Operations, Operations
The vendor doesn't provide a lot of training documentation. We create our documentation. However,...
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Loyalty, Loyalty, Product, Product
The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...
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Relationship, Relationship
InterSystems is a company that is very accessible compared to others. I have direct access to a lot...
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Product, Product
I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...
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Relationship, Product
Since TrakCare EPR is so big, there should be different levels of attention. The system is very...
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Product
The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.
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Culture, Relationship
We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....
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Relationship, Operations
InterSystems' biggest strength is the support before the go-live. From the director to the...
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Product
The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...
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Product
Product development should be faster so that we don't have to wait too long. InterSystems needs to...
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Loyalty, Product
The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...
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Product
InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...
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Product
One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...
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Product, Value
The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...
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Product
We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...
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Relationship, Product
InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...
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Product
One of the challenges we have experienced with physician documentation templates is trying to make...
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Product
TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...
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Relationship
The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...
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Operations, Product
InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...
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Relationship, Product
I think InterSystems understands their market well. They have a product that works well in Asia....
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Product
The biggest opportunities for product improvement are adding structured physician documentation, a...
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Product, Product, Value, Value
The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...
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Relationship, Relationship
When it comes to our relationships with the vendor and our contact people, strategic alignment is...
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Relationship, Relationship, Operations, Operations
I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...
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Relationship, Product
I like the way the system does certain visualizations. The best opportunities come from listening to...
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Relationship
The vendor needs to listen more to their clients according to the dynamics that are generated in...
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Relationship, Product
I like that InterSystems adapts the product to the reality of our region and that they are...
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Relationship
I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...
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Relationship
The vendor could have quicker turnaround times on fixes and change requests.
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Product, Product
One of the principal positive aspects is the capacity of the tool to consolidate all computerized...
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Product, Product, Value, Value
The system could improve by separating patients' stays during the same hospitalization to get a more...
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Loyalty, Loyalty, Value, Value
I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...
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Product, Product
The requests for software upgrades take too long, sometimes several years. Certain functionalities...
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Loyalty, Loyalty
We are moving away from TrakCare EPR due to a government decision to make our country's regions work...
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Operations, Product
We have difficulty with the documentation provided by InterSystems. We are not able to do the...
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Relationship, Value
InterSystems has gotten better with their local resources available to us. They have been better...
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Product
We practice medicine in our country differently than in the US or other countries. InterSystems'...
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Product, Value
The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...
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Loyalty
We want InterSystems to invest in AI that will help end users. That could help users get better...
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Product
I like TrakCare's comprehensiveness and the possibility of data extraction.
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Relationship
I wish InterSystems would interact directly with the hospital and not through the health service....
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Relationship
We have a very close relationship with InterSystems. We have regular meetings with them, and we can...
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Product
The biggest opportunity for product improvement is interoperability with other service platforms...
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Relationship
The vendor could reduce the acceptance tickets for a suggestion or notice.
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Relationship
The vendor's greatest strength is the quick responses from the field team. What I like most about...
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Relationship
We need more support from InterSystems because there are a lot of projects that we would like to...
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Product
The ease of use is the problem. There is a different culture to approaching patients, and our...
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Relationship, Operations
There are still limitations to manpower, so there is no proactive service. TrakCare is still...
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Relationship
With InterSystems, the executive involvement is quite good; we meet with them every year. They...
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Relationship, Product
We can use our application freely through the API that is provided by InterSystems. We still have...
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Relationship
InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...
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Operations
As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...
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Loyalty, Product
From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...
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Loyalty, Relationship
I don't know much about the vendor. We are still waiting to see how much they will progress in their...
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Loyalty, Relationship
Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...
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Product
It can be difficult to retrieve information from the system, particularly when it comes to operation...
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Product
The system needs some kind of alert for when a patient has some sort of allergy to a medication that...
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Product
Continuity of care is the biggest area where we have seen success with the system because it allows...
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Product
One challenge that we face with the system would be with the number of clicks involved in getting...
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Relationship, Operations
Earlier on, we would have liked to see InterSystems have a better understanding of the product and...
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Product, Value
The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...
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Product
TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...
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Relationship, Product
We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...
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Loyalty, Product
InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....
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Product
I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...
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Culture, Relationship
We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...
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Product, Value
The system allows for patient traceability in all areas, such as intensive care, emergency,...
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Relationship, Product
The product needs to be more friendly when searching for information. There are many steps and too...
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Product
Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...
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Relationship
I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...
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Loyalty
When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...
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Relationship, Product
InterSystems is really good at things related to moving the patients and facilitating communication...
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Relationship, Relationship, Product, Product
The most important improvement that InterSystems could focus on to enhance our organization-wide...
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Relationship, Operations
Supporting clients is crucial for vendors, and InterSystems has done a very poor job of supporting...
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Relationship
Our engagement with the vendor's team has improved recently. The vendor is now providing much more...
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Relationship, Operations
The vendor has engaged their customers in a common forum. We have people coming together from...
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Loyalty, Operations
We had a challenging phase when we were implementing the product. We invested a large sum in it...
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Loyalty
We were running on a tight budget, and in spite of that, we took the product because we thought it...
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Relationship, Value
InterSystems has been a great partner for us for a long time. Their solution is very comprehensive,...
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Culture, Value
InterSystems doesn't charge for every little thing, but there have been some things in the past that...
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Product
I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...
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Loyalty, Relationship
We sometimes receive good support from InterSystems, but other times, we receive bad support. We...
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Relationship
We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....
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Relationship, Operations
InterSystems could improve their support and the training for their customers.
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Relationship
The support that we are receiving from InterSystems doesn't meet our expectations. The vendor's...
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Culture, Value
It becomes costly for us to add extra licenses or things like that. There are times when we can't...
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Operations
InterSystems was very good when we were doing our preparation, initial training, and integration....
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Product
The product has gone several months without any downtime. That is a good thing. The system works in...
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Loyalty, Product
InterSystems should be ready to integrate their system with other vendors' systems. Many of the...
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Loyalty, Product
We do not have any plans to change TrakCare EPR; it is the backbone application for our...
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Loyalty, Product
InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...
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Culture, Operations
With the way we manage our operation, normally there are no hidden costs. We have very detailed...
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Operations, Operations
InterSystems trains some of our staff, and then we train other people. InterSystems is not training...
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Loyalty, Loyalty, Product, Product
TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...
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Loyalty, Loyalty, Relationship, Relationship
InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...
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Relationship, Relationship
There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...
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Value, Value
We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...
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Loyalty, Loyalty
InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...
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Relationship, Relationship
We used to have an application specialist who called us regularly to check in with us, see how...
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Loyalty, Loyalty, Relationship, Relationship
I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...
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Operations, Operations
InterSystems was several months late with the implementation of some of the tools we originally...
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Culture, Culture, Product, Product
The vendor promised to improve the product's ease of use for end users, but that hasn't happened....
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Relationship, Relationship
I would suggest that InterSystems carry on with their level of support and increase their level of...
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Product, Product
The vendor has room for improvement when it comes to meeting our country-specific workflows and...
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Product, Product
We have received some really good feedback from our people about how intuitive the system is,...
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Relationship, Relationship
InterSystems' support people are very good and responsive. The vendor's proactive service can be a...
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Relationship, Relationship
I think that the vendor would like us to lead more, specifically on the system's change aspect....
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Relationship, Operations
InterSystems has a good presence in our area. They have lots of implementations and an important...
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Loyalty
TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...
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Culture, Culture, Loyalty, Loyalty, Relationship, Relationship, Value, Value
There is a huge amount of work to be done to get the user interface and the mobile aspects of...
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Culture, Culture, Relationship, Relationship, Value, Value
InterSystems tries to understand what we need. They have changed the commercial model and have come...
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Product
InterSystem’s worst module is the physician module. We have to do multiple clicks and actions when...
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Product
There are a few problems with the clinical communications part of TrakCare EPR. For instance, the...
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Loyalty, Relationship
One issue we have with InterSystems is that they do not have enough staff. Turnaround takes a while,...
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Relationship
We are going to meet regularly with InterSystems’ team to get their support and buy-in to help...
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Product
There really needs to be something done about the maternity workflow in TrakCare EPR. It is an...
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Product
InterSystems does not have enough resources for the lab at all. There isn't proper reporting for the...
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Relationship, Operations, Product
We have grown a lot, and utilizing TrakCare EPR has been going quite well. There is a learning curve...
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Relationship, Product
The support has become very poor. The RCM module doesn't meet the national requirements. The reports...
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Loyalty
In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...
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Value
We would like the vendor to work on expediting the process of integration with other systems and to...
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Product
The most important improvement that the vendor could focus on in 2023 would be telemedicine with...
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Relationship
We would like the vendor to focus on enhancing the customer experience and the support center.
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Relationship
We would like the vendor to focus on conducting on-site visits to audit the use of their system; we...
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Relationship, Operations
InterSystems could improve by getting more of their staff to actively learn local regulations and...
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Relationship
InterSystems needs to have more support resources for TrakCare EPR.
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Relationship
I want to see the vendor be more focused on customer requirements and develop quick deliverables...
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Relationship, Relationship
When I started at my current position, the vendor reached out to build a relationship with me as an...
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Value, Value
Using the product has lowered our risk because our old products were out of support. TrakCare EPR...
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Operations, Operations
In terms of training, the vendor should focus on simplification and modernization. The vendor's...
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Loyalty, Loyalty, Relationship, Relationship
InterSystems has painted a picture of their future vision, and that picture is quite compelling and...
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Loyalty, Loyalty, Product, Product
We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...
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Relationship, Relationship
I don't think we have executed things amazingly well in our organization, and if we had been a bit...
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Loyalty, Loyalty, Operations, Operations, Product, Product
We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...
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Product
One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....
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Product
If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...
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Relationship
We shared some concerns with the vendor about the system's performance when we first started on it,...
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Relationship, Product
The biggest improvement that the vendor could make would be to have the product truly reflect local...
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Loyalty
When it comes to billing, all of the vendor's charges are consistent with the contract that we have...
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Operations, Operations
It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...
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Product, Product
I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...
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Relationship, Relationship
InterSystems is looking to do better with integrations for things such as pulling more information....
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Operations, Product
It is taking too long to achieve things. One part of the product is only implemented and live in the...
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Relationship
The users say the help desk is deficient because calls aren’t getting answered. When users have...
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Loyalty
The overall EMR implementation has improved our internal processes. We want to enhance this product...
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Product
Users are complaining about the number of clicks. There are too many windows. With the new version,...
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Product, Value
Critical patients are suffering as a result of paper being used and mixed with the EMR. The main...
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Product
Certain components or modules inside of the EMR system can be changed without administrative rights,...
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Loyalty, Product
We are working on the laboratory integration at the moment. It is taking a long time and is not easy....
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Product
I really like how all of our patient data is in the EMR. It is easy to access and much better than paper....
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Operations
We recently upgraded to a newer version, and that migration was painful and very challenging for us....
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Relationship
The support and resources allocated to our organization are not enough. Users are complaining, and...
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Product
InterSystems needs to invest in better system usability. Users are complaining about there being way...
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Operations
The implementation in the public sector is a different reality. The methodology for the...
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Relationship, Relationship
InterSystems does alert us at times to safety issues that come up in the safety logs, but the alerts...
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Culture, Culture, Value, Value
InterSystems shows us what we are functionally asking for if we ask specific questions. But there is...
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Operations, Operations
We have to create integration training ourselves. It would be good to see more involvement from...
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Loyalty, Loyalty
We are getting better with our end screens to make TrakCare EPR more of a user-friendly system. The...
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Product
I like the electronic record and the digital records per user. There was an update that made...
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Relationship, Relationship
InterSystems’ ticket system has limitations, and we have gotten out of the habit of picking up the...
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Product, Product
TrakCare EPR delivers a lot for us, and the quality of the system has gotten better.
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Operations, Operations
We went live with a module in TrakCare EPR, and the initial interaction from the implementation team...
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Product, Product
We did some work in TrakCare EPR and added something, and one of the main bits of feedback we got...
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Relationship, Relationship
InterSystems’ web support has improved recently. For example, now there is a portal where we can...
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Relationship, Relationship
InterSystems’ timelines are tricky, and there are definitely gaps. It is difficult to know whether...
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Relationship, Relationship
There was a gap between us and the vendor’s product team when we explained exactly what we were...
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Product
I appreciate TrakCare EPR's robust database and limited amount of downtime.
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Relationship
InterSystems could improve by increasing the number of support resources for TrakCare EPR.
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Loyalty, Relationship
The product is good and stable. We have a really good relationship with InterSystems; the vendor...
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Product
TrakCare EPR's main strength is that it is a flexible platform that does what we need it to do. I...
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Operations
InterSystems could improve their integrations. I wish that there were base integrations ready for us...
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Relationship
The vendor’s support is lacking. When we submit a ticket, there is little to no response, and the...
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Product
The product is a very good clinical system, and it integrates well. We are able to do good multisite...
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Loyalty, Product
There are a few areas that are still lagging in the product. We are seeing a lot of patients, and...
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Relationship
When we submit change requests, the vendor’s delivery timeline should be short. That would help us...
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Product
The product quality of TrakCare EPR is the best, and the engagement with the vendor is going great....
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Culture, Value
InterSystems won't charge for every little thing, but if they create more adoption in our area, it...
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Relationship
The tech support team from InterSystems is quite approachable. The attention from the senior...
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Product
InterSystems’ leadership focus should be on the localization of their product, especially when it...
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