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TrakCare EPR (Global)
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Everton Santos
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KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Loyalty, Product

We do not have any plans to change TrakCare EPR; it is the backbone application for our...

Sep 2023
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Manager

Loyalty, Product

InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...

Sep 2023
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Manager

Culture, Operations

With the way we manage our operation, normally there are no hidden costs. We have very detailed...

Sep 2023
||
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Director

Operations

InterSystems trains some of our staff, and then we train other people. InterSystems is not training...

Sep 2023
||
(0)
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Director

Loyalty, Product

TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...

Sep 2023
||
(0)
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Director

Relationship

There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...

Sep 2023
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Director

Value

We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...

Sep 2023
||
(0)
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Manager

Loyalty

InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...

Aug 2023
||
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Manager

Relationship

We used to have an application specialist who called us regularly to check in with us, see how...

Aug 2023
||
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Manager

Loyalty, Relationship

I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...

Aug 2023
||
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Director

Operations

InterSystems was several months late with the implementation of some of the tools we originally...

Aug 2023
||
(0)
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Director

Culture, Product

The vendor promised to improve the product's ease of use for end users, but that hasn't happened....

Aug 2023
||
(0)
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VP/Other Executive

Relationship

I would suggest that InterSystems carry on with their level of support and increase their level of...

Jul 2023
||
(0)
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Manager

Product

The vendor has room for improvement when it comes to meeting our country-specific workflows and...

Jul 2023
||
(0)
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Manager

Product

We have received some really good feedback from our people about how intuitive the system is,...

Jul 2023
||
(0)
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Manager

Relationship

InterSystems' support people are very good and responsive. The vendor's proactive service can be a...

Jul 2023
||
(0)
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Manager

Relationship

I think that the vendor would like us to lead more, specifically on the system's change aspect....

Jul 2023
||
(0)
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CIO

Relationship, Operations

InterSystems has a good presence in our area. They have lots of implementations and an important...

Jun 2023
||
(0)
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CIO

Loyalty

TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...

Jun 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Value

There is a huge amount of work to be done to get the user interface and the mobile aspects of...

Jun 2023
||
(0)
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Director

Culture, Relationship, Value

InterSystems tries to understand what we need. They have changed the commercial model and have come...

Jun 2023
||
(0)
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Manager

Product

InterSystem’s worst module is the physician module. We have to do multiple clicks and actions when...

Jun 2023
||
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Manager

Product

There are a few problems with the clinical communications part of TrakCare EPR. For instance, the...

Jun 2023
||
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Manager

Loyalty, Relationship

One issue we have with InterSystems is that they do not have enough staff. Turnaround takes a while,...

Jun 2023
||
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Manager

Relationship

We are going to meet regularly with InterSystems’ team to get their support and buy-in to help...

Jun 2023
||
(0)
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Manager

Product

There really needs to be something done about the maternity workflow in TrakCare EPR. It is an...

Jun 2023
||
(0)
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Manager

Product

InterSystems does not have enough resources for the lab at all. There isn't proper reporting for the...

Jun 2023
||
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Manager

Relationship, Operations, Product

We have grown a lot, and utilizing TrakCare EPR has been going quite well. There is a learning curve...

Jun 2023
||
(0)
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Director

Relationship, Product

The support has become very poor. The RCM module doesn't meet the national requirements. The reports...

Jun 2023
||
(0)
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CEO/President

Loyalty

In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...

Jun 2023
||
(0)
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Manager

Value

We would like the vendor to work on expediting the process of integration with other systems and to...

Jun 2023
||
(0)
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Manager

Product

The most important improvement that the vendor could focus on in 2023 would be telemedicine with...

Jun 2023
||
(0)
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CIO

Relationship

We would like the vendor to focus on enhancing the customer experience and the support center.

Jun 2023
||
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CIO

Relationship

We would like the vendor to focus on conducting on-site visits to audit the use of their system; we...

Jun 2023
||
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Director

Relationship, Operations

InterSystems could improve by getting more of their staff to actively learn local regulations and...

Jun 2023
||
(0)
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Director

Relationship

InterSystems needs to have more support resources for TrakCare EPR.

Jun 2023
||
(0)
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Director

Relationship

I want to see the vendor be more focused on customer requirements and develop quick deliverables...

Jun 2023
||
(0)
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Director

Relationship

When I started at my current position, the vendor reached out to build a relationship with me as an...

Jun 2023
||
(0)
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Director

Value

Using the product has lowered our risk because our old products were out of support. TrakCare EPR...

Jun 2023
||
(0)
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Director

Operations

In terms of training, the vendor should focus on simplification and modernization. The vendor's...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

InterSystems has painted a picture of their future vision, and that picture is quite compelling and...

Jun 2023
||
(0)
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Director

Loyalty, Product

We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...

Jun 2023
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(0)
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Director

Relationship

I don't think we have executed things amazingly well in our organization, and if we had been a bit...

Jun 2023
||
(0)
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Director

Loyalty, Operations, Product

We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...

Jun 2023
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(0)
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Manager

Product

One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....

Jun 2023
||
(0)
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CEO/President

Product

If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...

May 2023
||
(0)
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CEO/President

Relationship

We shared some concerns with the vendor about the system's performance when we first started on it,...

May 2023
||
(0)
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CEO/President

Relationship, Product

The biggest improvement that the vendor could make would be to have the product truly reflect local...

May 2023
||
(0)
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CEO/President

Loyalty

When it comes to billing, all of the vendor's charges are consistent with the contract that we have...

May 2023
||
(0)
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Manager

Operations

It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...

May 2023
||
(0)
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Manager

Product

I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...

May 2023
||
(0)
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Manager

Relationship

InterSystems is looking to do better with integrations for things such as pulling more information....

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

It is taking too long to achieve things. One part of the product is only implemented and live in the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

The users say the help desk is deficient because calls aren’t getting answered. When users have...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

The overall EMR implementation has improved our internal processes. We want to enhance this product...

May 2023
||
(0)
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Analyst/Coordinator

Product

Users are complaining about the number of clicks. There are too many windows. With the new version,...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

Critical patients are suffering as a result of paper being used and mixed with the EMR. The main...

May 2023
||
(0)
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Analyst/Coordinator

Product

Certain components or modules inside of the EMR system can be changed without administrative rights,...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are working on the laboratory integration at the moment. It is taking a long time and is not easy....

May 2023
||
(0)
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Analyst/Coordinator

Product

I really like how all of our patient data is in the EMR. It is easy to access and much better than paper....

May 2023
||
(0)
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Analyst/Coordinator

Operations

We recently upgraded to a newer version, and that migration was painful and very challenging for us....

May 2023
||
(0)
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Director

Relationship

The support and resources allocated to our organization are not enough. Users are complaining, and...

May 2023
||
(0)
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Director

Product

InterSystems needs to invest in better system usability. Users are complaining about there being way...

May 2023
||
(0)
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Director

Operations

The implementation in the public sector is a different reality. The methodology for the...

May 2023
||
(0)
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Nurse

Relationship

InterSystems does alert us at times to safety issues that come up in the safety logs, but the alerts...

May 2023
||
(0)
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Nurse

Culture, Value

InterSystems shows us what we are functionally asking for if we ask specific questions. But there is...

May 2023
||
(0)
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Nurse

Operations

We have to create integration training ourselves. It would be good to see more involvement from...

May 2023
||
(0)
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Nurse

Loyalty

We are getting better with our end screens to make TrakCare EPR more of a user-friendly system. The...

May 2023
||
(0)
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Product

I like the electronic record and the digital records per user. There was an update that made...

May 2023
||
(0)
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Manager

Relationship

InterSystems’ ticket system has limitations, and we have gotten out of the habit of picking up the...

May 2023
||
(0)
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Manager

Product

TrakCare EPR delivers a lot for us, and the quality of the system has gotten better.

May 2023
||
(0)
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Manager

Operations

We went live with a module in TrakCare EPR, and the initial interaction from the implementation team...

May 2023
||
(0)
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Manager

Product

We did some work in TrakCare EPR and added something, and one of the main bits of feedback we got...

May 2023
||
(0)
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Manager

Relationship

InterSystems’ web support has improved recently. For example, now there is a portal where we can...

May 2023
||
(0)
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Manager

Relationship

InterSystems’ timelines are tricky, and there are definitely gaps. It is difficult to know whether...

May 2023
||
(0)
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Manager

Relationship

There was a gap between us and the vendor’s product team when we explained exactly what we were...

May 2023
||
(0)
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CIO

Product

I appreciate TrakCare EPR's robust database and limited amount of downtime.

May 2023
||
(0)
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CIO

Relationship

InterSystems could improve by increasing the number of support resources for TrakCare EPR.

May 2023
||
(0)
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Director

Loyalty, Relationship

The product is good and stable. We have a really good relationship with InterSystems; the vendor...

May 2023
||
(0)
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Director

Product

TrakCare EPR's main strength is that it is a flexible platform that does what we need it to do. I...

May 2023
||
(0)
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Director

Operations

InterSystems could improve their integrations. I wish that there were base integrations ready for us...

May 2023
||
(0)
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Director

Relationship

The vendor’s support is lacking. When we submit a ticket, there is little to no response, and the...

May 2023
||
(0)
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Director

Product

The product is a very good clinical system, and it integrates well. We are able to do good multisite...

May 2023
||
(0)
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Director

Loyalty, Product

There are a few areas that are still lagging in the product. We are seeing a lot of patients, and...

May 2023
||
(0)
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Director

Relationship

When we submit change requests, the vendor’s delivery timeline should be short. That would help us...

May 2023
||
(0)
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CIO

Product

The product quality of TrakCare EPR is the best, and the engagement with the vendor is going great....

Apr 2023
||
(0)
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CIO

Culture, Value

InterSystems won't charge for every little thing, but if they create more adoption in our area, it...

Apr 2023
||
(0)
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CIO

Relationship

The tech support team from InterSystems is quite approachable. The attention from the senior...

Apr 2023
||
(0)
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CIO

Product

InterSystems’ leadership focus should be on the localization of their product, especially when it...

Apr 2023
||
(0)
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VP/Other Executive

Product

One thing the users dislike is the system's inability to help users comply with government...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

One problem with the product is clinical documentation quality, but we won't fault InterSystems for...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty

Some of our user groups are extremely dissatisfied with the product. One reason for that is that our...

Apr 2023
||
(0)
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VP/Other Executive

Product

Because our local healthcare systems are different from international systems, our new users...

Apr 2023
||
(0)
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VP/Other Executive

Value

The vendor charges a lot for the analyzers in the lab module. Compared to local vendors,...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

We are publishing all of the user requests and break fixes that are on the vendor's site. We...

Apr 2023
||
(0)
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Director

Operations, Operations

TrakCare EPR isn't an amazing product, but it is a very good product, and it has worked well for us....

Apr 2023
||
(0)
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Director

Operations, Operations

Our initial training with InterSystems was definitely not good. It was so bad that we ended up...

Apr 2023
||
(0)
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Manager

Relationship

The vendor proposes actions to drive improvement in terms of project management and solution...

Apr 2023
||
(0)
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Manager

Loyalty, Product

InterSystems keeps most of their promises but not all. There is some system limitation capability...

Mar 2023
||
(0)
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Manager

Relationship, Product

We have put in a lot of requests for many enhancements. Things remain broken.

Mar 2023
||
(0)
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Manager

Relationship, Product

There is some limitation from vendor to vendor in terms of access privilege authentication.

Mar 2023
||
(0)
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Manager

Operations

Not every functionality has been demonstrated to a superuser. We require refresher training and...

Mar 2023
||
(0)
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CIO

Relationship

We call the local team first, and if the local team is not available, they direct us to the...

Mar 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

InterSystems looks after a lot of hospitals, and we need some of the help that they offer. There are...

Mar 2023
||
(0)
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Director

Product

The product's biggest strengths are its modularity and structure. I would suggest the vendor improve...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

TrakCare EPR is very easy. I like its integration. As long as we have a valid contract, the...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty

A lot of the modules that we have developed in the current system will be deleted because they...

Dec 2022
||
(0)
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CIO

Relationship

There have been some improvements from InterSystems over the past year. Perhaps the most notable...

Nov 2022
||
(0)
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CIO

Value

In my opinion, the cost of maintenance and enhancements for TrakCare EPR is very excessive.

Nov 2022
||
(0)
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CIO

Relationship

One of the challenges that InterSystems has is that all development decisions are made at the head...

Nov 2022
||
(0)
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CIO

Relationship, Product

The quality of the product still needs to be improved. When we make suggestions of how to make the...

Nov 2022
||
(0)
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CIO

Relationship

The vendor's response times to support requests are sometimes long. The support team is much more...

Nov 2022
||
(0)
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Director

Operations

No solution is perfect, but if I knew of a better solution than TrakCare EPR, I would not purchase...

Nov 2022
||
(0)
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Director

Operations, Product

TrakCare EPR is well implemented, reliable, and well secured. InterSystems has good training for...

Nov 2022
||
(0)
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Manager

Relationship

InterSystems always has a blueprint for the future. They already have a plan to improve the product....

Nov 2022
||
(0)
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Manager

Loyalty, Relationship, Product

We always tell InterSystems that they need to improve the analytical reporting tools. They have...

Nov 2022
||
(0)
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Manager

Product

We tell InterSystems that they need to bring other solutions that will help physicians, such as AI...

Nov 2022
||
(0)
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Director

Relationship

We have regular meetings with the executives from InterSystems to check how things are going with...

Nov 2022
||
(0)
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Director

Loyalty

All of our people want more use out of TrakCare EPR. We have all of the information that we need for...

Nov 2022
||
(0)
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Manager

Relationship, Value

InterSystems helps us drive excellent tangible outcomes for our organization.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems has been putting in the effort to make sure their customers are taken care of. We have...

Nov 2022
||
(0)
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Director

Product

We still have some challenges with reports and getting information out of the product. When we put...

Nov 2022
||
(0)
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Director

Relationship, Operations

If InterSystems were to see how their product is performing in different organizations, that would...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty

We are undertaking a significant upgrade for the product. We have just recently started that...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

The fact that we can customize the product and make it do all sorts of clever things is great. It is...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

I would describe our relationship with the vendor as being on a journey together. We have good...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

The product doesn't meet all of our needs. We are doing an upgrade so we can take advantage of some...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are keeping the product because there aren't very many things on the market and it is an...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

The product does 90% of what the hospital needs for the EMR. We only need some extra new...

Nov 2022
||
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CIO

Product

Things are going very well with InterSystems. The system is working very well, and we have no...

Nov 2022
||
(0)
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CIO

Relationship

We have direct contact with our representative at InterSystems. If we have a problem, we can call...

Nov 2022
||
(0)
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CIO

Relationship

Most of the time, InterSystems helps us very quickly. Sometimes they can take longer than expected,...

Nov 2022
||
(0)
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CEO/President

Relationship, Product

One of InterSystems' biggest strengths is how reactive they are. I also like the product's...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations

It would be helpful if InterSystems increased their training and proactivity based on the...

Nov 2022
||
(0)
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Physician

Relationship, Product

One of the vendor's strengths is their ability to make custom configurations and change settings to...

Oct 2022
||
(0)
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Physician

Product

We like that the product is a legible patient record. We can read a patient's medical history in one...

Oct 2022
||
(0)
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Physician

Product

The vendor should make it easier for us to prescribe continuous IVs and drugs at the pump.

Oct 2022
||
(0)
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Physician

Relationship

The vendor needs to focus over the next year or so on their technical support hotline. It is very...

Oct 2022
||
(0)
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Director

Product

InterSystems' greatest strength is marketing. I like the web solution most. InterSystems could...

Oct 2022
||
(0)
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CIO

Product

InterSystems' strengths are their technology, database, and integration engine. The integration of...

Oct 2022
||
(0)
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CIO

Product

I like the system's robustness and the response time on the user side.

Oct 2022
||
(0)
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CIO

Culture, Relationship

InterSystems could improve my experience by offering increased support, a larger workforce in our...

Oct 2022
||
(0)
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Director

Relationship

The vendor’s structure changes temporarily improved, but then things fell back again. It can take...

Oct 2022
||
(0)
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CIO

Product

One of the key strengths of the system is how flexible it is. We can make the changes we want to...

Oct 2022
||
(0)
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CIO

Operations, Product

I can't emphasize enough how important it is for InterSystems to continually focus on improving the...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

InterSystems has a user group, which is a good benefit for us as a customer.

Oct 2022
||
(0)
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Analyst/Coordinator

Product

We like the patient summary that is provided in TrakCare EPR. The active clinical notes are also one...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

The biggest opportunities for improvement in the product are around active analytics, medication...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We appreciate that InterSystems will question how things are working and then propose ways to...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Culture

InterSystems promised that upgrades would be a part of the contract so that we would always get the...

Oct 2022
||
(0)
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Manager

Relationship

Sometimes we discover that there is an issue with the product from an end user. We had hoped that...

Oct 2022
||
(0)
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Manager

Product

The system uses very simple technology and is so easy that any normal user can use the full system.

Oct 2022
||
(0)
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Manager

Culture, Value

I would tell a peer they should know the exact scope of their project whenever they begin a new...

Oct 2022
||
(0)
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Director

Value

InterSystems' costs are fairly transparent. We have a fair understanding of things that are...

Oct 2022
||
(0)
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Director

Relationship, Product

The main issue with InterSystems are the delays because they always say they are going to get more...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Product, Value

TrakCare EPR is a real workhorse for all of our hospitals and outpatient care facilities. We have...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

Sometimes we find out from other organizations about problems with the InterSystems product that...

Oct 2022
||
(0)
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Director

Relationship

The executives from InterSystems do get involved with issues when needed. They are not the people we...

Oct 2022
||
(0)
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Director

Loyalty, Product

There is a new user interface coming for TrakCare EPR, and that will make the product more...

Oct 2022
||
(0)
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Director

Loyalty, Product

We know that a user's ability to configure the system is a factor determining customer satisfaction,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We have a much better relationship with InterSystems now than we did before. The support is good,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

InterSystems does not always live up to their promises, and the conversations that we have with them...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Some of InterSystems' team members are really good, and we have a really good relationship with...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

InterSystems certainly could be more proactive in helping us get more practical with functionality...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Culture

We were told that if we upgraded to a certain version, we would be able to move to the new user...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I have concerns about our future with TrakCare EPR. It is going to be much harder for the product to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The selling point of the product was that we could customize it, but the customizations cause...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

TrakCare EPR is a stable system, but it is massive. The vendor does not have enough people to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

TrakCare EPR is complex, so it is hard to use because it is such a massive system. There is a lot...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems has good support because everyone is approachable. We are able to work through issues...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With all the new systems in the market now, it is difficult to say whether we would purchase the...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Product

Regarding documentation or orders, the product is perfect. The billing module needs some work. It is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have been able to replace a number of systems with TrakCare EPR. There are still some systems...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our patient volume is high. Any electronic service makes it easy to have patient information in one...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have achieved some important integrations such as integrating the product with a lab instrument...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A strength of the product is its world-class data center backup.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like how accessible patients' histories are.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product needs to be more customizable to an organization's location and needs.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

There is a slow or unresponsive response to things that we raise, especially during the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

InterSystems could improve the customer experience by providing more staff on the ground to serve...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is user friendly. I like the speed of the processes.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor could improve and unify the reports so that there are no errors in the interpretation of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor could improve the customer experience by offering integration with all local systems.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

One of InterSystems' strengths is that their team is knowledgeable about the product.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I like the stability of the product.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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