TrakCare (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CCO

Relationship, Product

There is a limitation with InterSystems because they don't cover all the modalities well. That is a...

Oct 2024
||
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CCO

Relationship

We have contact with InterSystems. We are able to reach them. Support is not a problem.

Oct 2024
||
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CCO

Loyalty, Relationship, Operations

InterSystems will be in touch and assist with our next implementation. They came to the team to...

Oct 2024
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CCO

Relationship, Operations

In the beginning, we had some hiccups. But as the rollout progressed and we and the vendor became...

Oct 2024
||
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CCO

Culture, Value

We would buy TrackCare again. One reason is the pricing. We work in an environment where the...

Oct 2024
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CCO

Product

The ease of use is in the eye of the beholder. In the beginning, everybody said TrakCare was not...

Oct 2024
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CCO

Relationship, Product

Overall, I think we have had a good experience with InterSystems. InterSystems fully understands our...

Oct 2024
||
(0)
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CCO

Relationship

InterSystems understands the system. The system is not perfect. No EHR system is perfect, but the...

Oct 2024
||
(0)
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Director

Product

One of the best aspects of TrakCare is its ability to integrate with most devices and other systems...

Oct 2024
||
(0)
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Director

Product

I would love to see InterSystems have a managed SaaS offering of TrakCare in the cloud. That would...

Oct 2024
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(0)
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Director

Relationship

InterSystems needs to increase the pool of TrakCare subject matter experts within the organization....

Oct 2024
||
(0)
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Director

Relationship

InterSystems has strong executive engagement. They are really willing to support our health system...

Oct 2024
||
(0)
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Director

Product

TrakCare is a modular tool that progresses well, but there are some opportunities to enhance the...

Oct 2024
||
(0)
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Director

Relationship

The senior management team at InterSystems is very proactive and engaged.

Oct 2024
||
(0)
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Manager

Relationship

There is still outstanding work to be done by InterSystems in terms of follow-up and bringing some...

Oct 2024
||
(0)
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Manager

Operations

There was good training and a lot of support around for the week or two of the go-live from...

Oct 2024
||
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Manager

Product

TrakCare works well in some areas but not others. By and large, it works as well as promoted. The...

Oct 2024
||
(0)
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Manager

Relationship, Product

TrakCare needs to be supported by local governance infrastructure. The system requires a high level...

Oct 2024
||
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Director

Culture, Loyalty, Value

InterSystems has told us there is an annual upgrade, which is included. This was part of the reason...

Oct 2024
||
(0)
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Director

Operations

The training is good. InterSystems has a work methodology they call ARIES, which they follow. They...

Oct 2024
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Director

Product

I am not an end user, but when our previous system is compared to TrakCare, TrakCare is much better....

Oct 2024
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(0)
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Director

Relationship

Recently, we started using a service to report tickets, and that service could be improved a bit.

Oct 2024
||
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Director

Culture, Loyalty

We went through a selection process that was quite complete. We evaluated several options and...

Oct 2024
||
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Director

Operations

InterSystems’ implementation services could improve. They are used to carrying out implementations...

Oct 2024
||
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Director

Product

With integration, there was an issue of measuring technical capabilities, but we were able to...

Oct 2024
||
(0)
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Director

Operations

Organizations should have early involvement of the users. At the beginning of the project, it was...

Oct 2024
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Director

Loyalty, Operations

We are planning to go live at other locations, and we are more prepared now than before, but still,...

Oct 2024
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Director

Culture, Operations, Product

My top lesson learned is the importance of setting up the process correctly in as detailed a manner...

Oct 2024
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Director

Relationship, Product

Things are very good in terms of the product. I don't have any reservations about it. I think it is...

Oct 2024
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Director

Product

A couple of strengths of TrakCare are its reliability and expandability.

Oct 2024
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Director

Product

TrakCare is too complicated for our doctors. The system is very complete, and InterSystems wants it...

Oct 2024
||
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Director

Value

InterSystems doesn’t have a good enough product for business analytics, and they are partnering with...

Oct 2024
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Director

Loyalty

InterSystems had a patient portal for patients to assess medical records and make appointments with...

Oct 2024
||
(0)
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Director

Relationship

InterSystems’ technical support team doesn’t have enough people because it is difficult to recruit...

Oct 2024
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Director

Operations

InterSystems has a pattern for how to implement TrakCare, and that is good because we can implement...

Oct 2024
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(0)
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Manager

Product

InterSystems delivered a web-based environment for their product, and that was a good thing. We like...

Oct 2024
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Manager

Relationship, Operations, Product

We recently had an upgrade for TrakCare, and there were many issues. InterSystems addressed the...

Oct 2024
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Manager

Loyalty, Product

InterSystems is making a minimal effort to move data from another system to TrakCare. They just want...

Oct 2024
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Manager

Product

Our end users complain about the interface in TrakCare. They say it is not that helpful or useful....

Oct 2024
||
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Manager

Loyalty

One reason we went with InterSystems is that they are more available in our region than other vendors....

Oct 2024
||
(0)
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Manager

Product

InterSystems limits the integration in TrakCare. We want to implement some integration features, but...

Oct 2024
||
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CIO

Value

I wouldn't buy our current version of the product again, but switching would come with a cost. When...

Oct 2024
||
(0)
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CIO

Product

InterSystems needs to support TrakCare's normal operations. For example, we need to be able to...

Oct 2024
||
(0)
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CIO

Relationship, Product

Over the past several years, the vendor actually improved in terms of listening more to the...

Oct 2024
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CIO

Product

One of the modules for a specialty is not very good. The vendor sent someone to collect our...

Oct 2024
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CIO

Loyalty, Relationship, Product

The vendor definitely knows our issues. They have what we say, but I understand them as well. They...

Oct 2024
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CIO

Relationship

When we have a problem, the vendor just tells us to upgrade. But they need to simulate a new version...

Oct 2024
||
(0)
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CIO

Loyalty

We see various issues in the product today. If the vendor had communicated the same issues when we...

Oct 2024
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CIO

Loyalty, Product

The newer version has a major issue. When a patient stays in the hospital for a very long time and I...

Oct 2024
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CIO

Relationship, Product

When we ask the vendor how we can find medicine in the system, they can't explain that in a way that...

Oct 2024
||
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Manager

Relationship

Support is not ideal because InterSystems takes too long to come up with resolutions.

Oct 2024
||
(0)
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Manager

Culture

Remaining with TrakCare is not our decision because we use the system as part of an agreement with...

Oct 2024
||
(0)
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Manager

Product

We like how we can easily gather patient information into one single platform with TrakCare. Our...

Oct 2024
||
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Manager

Loyalty

Our users complain about the interface; it is too busy and not easy to use. We are working to...

Oct 2024
||
(0)
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Manager

Operations

The adoption of the system is limited; we still use a lot of paper. InterSystems needs to do a...

Oct 2024
||
(0)
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Physician

Loyalty, Product

InterSystems has a new user interface that is due any time now, but they have been saying for a long...

Oct 2024
||
(0)
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Physician

Relationship

]The support is probably industry standard, which is pretty generally poor. Response times need to...

Oct 2024
||
(0)
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Physician

Operations

Upgrades are getting better, but the overarching implementation is poor. I don't think there is very...

Oct 2024
||
(0)
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Physician

Relationship, Product, Value

InterSystems runs our data. They run the warehouse, so TrakCare is a SaaS, although it has gone...

Oct 2024
||
(0)
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Physician

Relationship, Value

InterSystems does drive tangible outcomes, but they are not the ones that we necessarily subscribe...

Oct 2024
||
(0)
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Physician

Loyalty, Relationship, Product

The biggest opportunity for improvement is the ability to acknowledge when InterSystems' product is...

Oct 2024
||
(0)
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CEO/President

Product

TrakCare is absolutely criticized by everybody who sees it. They all talk about every other hospital...

Oct 2024
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(0)
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CEO/President

Relationship, Product, Value

Even when InterSystems delivers fixes, they come with bugs, and we have to go back time and time...

Oct 2024
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(0)
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CEO/President

Value

We are pretty happy with InterSystems as a company. InterSystems does not charge us for every little...

Oct 2024
||
(0)
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CEO/President

Culture, Loyalty, Operations

I wasn't here when we bought TrakCare, but I know board members who were on the selection panel are...

Oct 2024
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(0)
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VP/Other Executive

Loyalty, Product

I have used TrakCare in other organizations, so I know its potential, and I have seen better and...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

InterSystems’ support is very bureaucratic. First, there is the local technical support team, and...

Oct 2024
||
(0)
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VP/Other Executive

Operations

InterSystems’ implementation team is very available and willing to support and guide us during the...

Oct 2024
||
(0)
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VP/Other Executive

Culture

I would tell someone considering working with InterSystems that they should do it. TrakCare is a...

Oct 2024
||
(0)
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VP/Other Executive

Operations, Product

It is not easy for a new user to learn how to use TrakCare on their own or with just a few...

Oct 2024
||
(0)
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VP/Other Executive

Operations

InterSystems should have more clinical staff to teach us how to apply the product at different...

Oct 2024
||
(0)
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CEO/President

Relationship

Depending on how well our next update goes and whether we ever get fluid balance and early warning...

Oct 2024
||
(0)
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Director

Loyalty, Product

As a core product, TrakCare isn't meeting our local needs. However, we have a strong IT team, so we...

Oct 2024
||
(0)
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Director

Operations

There isn't regular training for TrakCare, and there may be some new features available in the...

Oct 2024
||
(0)
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CEO/President

Culture, Relationship, Product

There have been a number of times when InterSystems has promised us that something was coming, but...

Oct 2024
||
(0)
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Director

Culture, Relationship

As a company and as a set of people, InterSystems has been fantastic to work with. We agreed early...

Oct 2024
||
(0)
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Director

Operations, Product

Part of the user interface in TrakCare is a bit clunky and hard to navigate. The tool has to have...

Oct 2024
||
(0)
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Director

Product

The product ticks all the modern boxes, has all the modern integrations, and is cloud based.

Oct 2024
||
(0)
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Director

Operations

One challenge with InterSystems is that they don’t really have an office for our area. They have to...

Oct 2024
||
(0)
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COO

Loyalty

Voice recording and recognition technologies are there. Things will be easier for us in the future...

Oct 2024
||
(0)
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COO

Loyalty, Product

Compared to the old version that was quite flexible and that we could modify to be as user friendly...

Oct 2024
||
(0)
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COO

Product

The system is quite stable. The connectivity among the medical devices is also there. That...

Oct 2024
||
(0)
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COO

Operations

InterSystems has helped us a lot in implementing the system. The implementation team is okay. They...

Oct 2024
||
(0)
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COO

Loyalty, Product

One thing the doctors don’t like is in the old version, we could see the results of the labs on a...

Oct 2024
||
(0)
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COO

Loyalty, Operations, Product

TrakCare is a marvelous hospital information system for us by all means, even though there are still...

Oct 2024
||
(0)
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COO

Product

InterSystems is still working on the laboratory serial results. We still get complaints from doctors...

Oct 2024
||
(0)
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COO

Relationship, Product

InterSystems helps us a lot in the system, especially in inputting our patient master index for the...

Oct 2024
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(0)
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COO

Loyalty, Product

The end users always compare this system with the old version. Human nature is not easy to change. I...

Oct 2024
||
(0)
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Manager

Product

We would like the product to have a little more integrity to extract information like the risk...

Oct 2024
||
(0)
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Director

Relationship

We have very good engagement with the InterSystems management team. One individual in particular is...

Oct 2024
||
(0)
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Manager

Product

The product is one of the most complete HISs on the market. The vendor works with our partner so...

Oct 2024
||
(0)
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Director

Loyalty

InterSystems had an event where they shared that AI technology would be embedded into TrakCare. That...

Oct 2024
||
(0)
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Manager

Product

We always need to quickly and intensively obtain the reports that we have to deliver at the end of...

Oct 2024
||
(0)
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Manager

Value

With InterSystems, there are extra costs for slightly larger modifications, but not for minor...

Oct 2024
||
(0)
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Manager

Loyalty

There is a TrakCare version that will be released soon. It is mobile. The other great thing about it...

Oct 2024
||
(0)
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Director

Product

I'm very happy with InterSystems. However, there are always some issues regarding what we can...

Oct 2024
||
(0)
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Director

Product

Things need to be improved in terms of the usability of the product for doctors. It has flaws. And...

Oct 2024
||
(0)
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Director

Loyalty, Relationship, Product

We are implementing a newer version of the product. The new version is working fine overall. We...

Oct 2024
||
(0)
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Director

Loyalty, Product

The vendor is developing something with AI. It sounds interesting, but we are not using it yet. The...

Oct 2024
||
(0)
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Director

Operations

We had to design the training material ourselves because the training the vendor initially gave us...

Oct 2024
||
(0)
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Director

Product

The vendor needs to improve the entire medical indications section. There are medications, imaging...

Oct 2024
||
(0)
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Director

Product

The product is quite specific to the market in our region, so it solves several problems related to...

Oct 2024
||
(0)
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Director

Relationship, Operations

The issue is that the vendor has fewer consultants in the support area than in the implementation...

Oct 2024
||
(0)
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Director

Product

We want to improve our billing process in TrakCare. We planned to get something for electronic...

Oct 2024
||
(0)
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Manager

Loyalty, Product

In terms of integration, I need the product to have a more direct connection with the laboratory. I...

Oct 2024
||
(0)
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Physician

Product

InterSystems' main asset is the centralization of the EMR for all departments. What I like the most...

Oct 2024
||
(0)
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Director

Operations

We do most of our own training, so we don't use much of InterSystems' training services. But when...

Oct 2024
||
(0)
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Director

Loyalty

We did the first step of InterSystems’ TrakCare Advance Program. We have gotten our findings from...

Oct 2024
||
(0)
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Director

Loyalty

We are in a slightly difficult situation where we have really configured the system extensively, but...

Oct 2024
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(0)
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Director

Loyalty, Relationship

TrakCare is absolutely fine and meets our needs. This solution is what runs our business, basically....

Oct 2024
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(0)
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Manager

Loyalty

We are going to do an upgrade to the platform, and we anticipate that the new version will be much...

Oct 2024
||
(0)
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Manager

Loyalty

I don't know whether the solution is in our long-term plans. We are going through some changes, so...

Oct 2024
||
(0)
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Director

Relationship

InterSystems tries their best to keep promises. My only hesitation is when they hit resource blocks....

Oct 2024
||
(0)
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Director

Product

There is a new version of the patching process, but it still seems to be awfully long and drawn out....

Oct 2024
||
(0)
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Director

Loyalty

We are still waiting for the new user interface to be delivered effectively so that the usability...

Oct 2024
||
(0)
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Director

Relationship

Some of InterSystems' strengths are the executive team and product specialists based in our region....

Oct 2024
||
(0)
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Director

Relationship, Operations, Product

We went through a fairly significant upgrade that was quite intense and challenging. It took a long...

Oct 2024
||
(0)
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Director

Relationship, Product

The vendor probably meets most needs throughout our country. We have certain standards that we need...

Oct 2024
||
(0)
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Director

Loyalty, Operations, Product

The upgrades aren't seamless. We have to take our system down and have it offline. Then we have to...

Oct 2024
||
(0)
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Director

Relationship

There is probably no difficulty with integrations because I have an established process there. There...

Oct 2024
||
(0)
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Manager

Operations

In terms of training, the vendor has very good presenters. We like presenters to be clinicians...

Oct 2024
||
(0)
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Manager

Relationship

I have influence and access to the vendor's people. I don't have any problem if I have to...

Oct 2024
||
(0)
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Analyst/Coordinator

Product, Value

TrakCare is accessible once someone is familiar with it and knows where to look for information....

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We have the new TrakCare version, and generally, the upgrades have worked well. We hope the new...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

InterSystems could handle regulatory issues better and get things done more quickly depending on the...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations

There is an opportunity to learn from the implementation that is coming to us from another hospital...

Oct 2024
||
(0)
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Manager

Product

Now that we have gotten an upgrade, the platform is a bit more user friendly now. It is visually...

Oct 2024
||
(0)
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Nurse

Operations

The vendor interacts with us regarding training modules, but we produce most of the stuff ourselves....

Oct 2024
||
(0)
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Nurse

Loyalty, Relationship, Product

I would like more open integrations regarding our requirements. We are a big board, and we have lots...

Oct 2024
||
(0)
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Nurse

Loyalty, Value

The vendor doesn’t keep all their promises. They give a lot of answers, but they don't always make...

Oct 2024
||
(0)
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Nurse

Value

TrakCare has been sustainable with what we have built it on. Flexibility has not been there, but I...

Oct 2024
||
(0)
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Nurse

Loyalty

We just got an update that took many hours. InterSystems has ridiculous numbers that they put on...

Oct 2024
||
(0)
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Manager

Relationship, Product

This product meets most local needs. Unfortunately, it cannot meet all of them. Since we work in a...

Oct 2024
||
(0)
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Manager

Operations, Product

I wouldn't buy this product again because the system is very rigid and closed. It doesn't allow us...

Oct 2024
||
(0)
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Manager

Product

The rigidity of the system is a question of visualization. The TrakCare visualization that we have...

Oct 2024
||
(0)
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Manager

Product

Integration is a big issue, and we still haven't managed to integrate because InterSystems and our...

Oct 2024
||
(0)
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Manager

Value

The vendor charges for everything. Because of the type of organization we are, we don't have...

Oct 2024
||
(0)
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Manager

Operations

Concerning the monitoring service provided during training, we are a complex hospital with a lot of...

Oct 2024
||
(0)
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Manager

Operations, Product

The product could be easier to use. It was a complete paradigm shift from the old system to the new...

Oct 2024
||
(0)
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Manager

Loyalty, Product

We were surprised that the vendor didn't have tools available for some of our specialties. We are...

Oct 2024
||
(0)
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Manager

Culture

The product is neat and has lots of options. The vendor told us that there are a lot of things...

Oct 2024
||
(0)
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Manager

Relationship

In terms of proactivity, things are difficult with an intermediary, but the InterSystems staff...

Oct 2024
||
(0)
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Manager

Relationship

We have an intermediary for support issues. We communicate our support issues to them. So far, they...

Oct 2024
||
(0)
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Manager

Relationship

The vendor has employees who have done their jobs very well and others who have not done them so...

Oct 2024
||
(0)
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Manager

Product

If I had to choose between the older version of the product and the newer version, I would choose...

Oct 2024
||
(0)
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Manager

Relationship

One way the vendor's support needs improvement is that the central desk has to respond a little...

Oct 2024
||
(0)
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Manager

Relationship, Product

We have been waiting for more than a week for InterSystems to fix a problem. Our PACS vendor has...

Oct 2024
||
(0)
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Manager

Relationship, Operations

One issue with the product relates to the agenda. It has been designed for professionals who have...

Oct 2024
||
(0)
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Manager

Relationship, Product

Since we work in a network, there are times when there are small crashes in TrakCare. This directly...

Oct 2024
||
(0)
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Manager

Loyalty, Operations

We had a couple of iterations in our first major upgrade for TrakCare. That comes down to the...

Oct 2024
||
(0)
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Manager

Operations

InterSystems’ implementation services were phenomenal. They were brilliant. InterSystems’...

Oct 2024
||
(0)
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Manager

Loyalty, Operations

InterSystems doesn't provide our ongoing training. We do that ourselves, but the initial training...

Oct 2024
||
(0)
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Manager

Value

We do find that we have to fight for everything that we get from InterSystems, but they do tend to...

Oct 2024
||
(0)
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Manager

Loyalty, Product

No product is ever going to meet all of an organization's needs unless they get a bespoke. There are...

Oct 2024
||
(0)
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Manager

Relationship, Operations

We are on the latest version of TrakCare. It is causing some problems that some of InterSystems’...

Oct 2024
||
(0)
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CIO

Operations, Product

I would like to see TrakCare's ease of use improve. I would also like to see better UI customization...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Some of InterSystems' strengths are their continual improvement and the stability of their product.

Oct 2024
||
(0)
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Director

Culture, Loyalty

I am very keen to adopt some of the vendor's new features much sooner. There is a feature called...

Oct 2024
||
(0)
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Director

Relationship

The vendor's executives are right there with us. We have met with one of the vendor's executives...

Oct 2024
||
(0)
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Director

Loyalty, Product

We are working to integrate our EMR with certain services. InterSystems is building those services...

Oct 2024
||
(0)
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Director

Loyalty

One benefit we are trying to realize is making sure that we coordinate all of the care that patients...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The biggest things I would like to change in the system are the features that are available out of...

Oct 2024
||
(0)
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Director

Relationship

InterSystems is a very good vendor to work with. If there is a security vulnerability and we are...

Oct 2024
||
(0)
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Director

Value

InterSystems barely charges us for anything. That is their model. InterSystems is different than...

Oct 2024
||
(0)
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 or  to see details.

Director

Loyalty

I am looking forward to the next 12 to 18 months to see all of the system's AI features, especially...

Oct 2024
||
(0)
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 or  to see details.

Director

Operations

We do scheduled trainings for the product with InterSystems, but there are some improvements that...

Oct 2024
||
(0)
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Director

Operations

TrakCare is working quite well at our remote and rural hospitals, but it isn't working as well at...

Oct 2024
||
(0)
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COO

Loyalty

One reason we chose TrakCare is because InterSystems continually develops and innovates their...

Oct 2024
||
(0)
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COO

Product

One main burden of using TrakCare is the differences in culture between us and other countries. For...

Oct 2024
||
(0)
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COO

Relationship, Product

Sometimes we can’t make TrakCare work like we need it to. When we need to adjust something or there...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

There are some functions of TrakCare that we could learn much more about, and that would improve the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

When we have costs with TrakCare, we can negotiate, and InterSystems keeps their promises after the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

Some time ago, we were struggling with some changes in TrakCare, and we requested some help from...

Oct 2024
||
(0)
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 or  to see details.

COO

Product

The thing that we recommend with TrakCare is to not customize it. Organizations should just use it...

Oct 2024
||
(0)
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 or  to see details.

COO

Loyalty, Product

One area where TrakCare still lags behind is patient portals. The patient portal is not well...

Oct 2024
||
(0)
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 or  to see details.

COO

Value

TrakCare functions okay, but compared to local vendors, it is much more expensive. Many hospitals...

Oct 2024
||
(0)
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 or  to see details.

Director

Operations

With our implementations and upgrades, the things that are missing depend on the hospital. There is...

Oct 2024
||
(0)
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Director

Operations

In terms of training, InterSystems does well with their commitment to qualifications. I know their...

Oct 2024
||
(0)
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Director

Relationship

We receive 24/7 support from the vendor. InterSystems will send out a communication, and their help...

Oct 2024
||
(0)
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 or  to see details.

Director

Product, Value

By overseeing the system, I have had to become a proficient user in order to convince clinicians of...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

We are working on an internal protocol on Clozapine that has had a big delay in terms of its...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

We are dealing with a few internal projects for TrakCare. We could improve the pharmacy process....

Oct 2024
||
(0)
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 or  to see details.

Director

Product

The intuitiveness and simplicity in the clinical and medical parts of the system aren't great. The...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

I would love for AI to be of assistance to users and to benefit patients. TrakCare only has AI in...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

I would like InterSystems to support us as we work to support our country's mental health. We are...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

TrakCare has been continually improving over the last year, even if our type of contract depends on...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

I would buy the system again because of the vendor's prestige. InterSystems is a leader in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Security in the integrity of registered information is an opportunity for InterSystems. The nursing...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

InterSystems' strengths are that TrakCare makes available most clinical care flows and also how...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I really question the support quality. The vendor's teams don't always communicate well. It is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The local support team tells us they will escalate an issue, but we have never spoken with or gotten...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare is difficult. There are many functionalities, especially in the emergency department, that...

Oct 2024
||
(0)
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 or  to see details.

CIO

Operations

In the implementation, the lack of planning was evident. Everything felt a bit rushed. Despite...

Oct 2024
||
(0)
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 or  to see details.

CIO

Product

Some things have been implemented into TrakCare well, especially medication. Radiology works well;...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The integrations are one of InterSystems' strengths, although the integrations are very expensive....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Whether the product is in our long-term plans will depend on what the local team can achieve in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty

From what I have seen of the upcoming new versions, they look interesting. So at least InterSystems...

Oct 2024
||
(0)
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CIO

Operations

With InterSystems, if we don't pay for something, we don't get access. So if I don't order training,...

Oct 2024
||
(0)
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 or  to see details.

CIO

Relationship

InterSystems knows how to do things, especially when we consider how much InterSystems spends on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The alerting system is not really implemented, and it is terrible not to have email alerts and such....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Emergencies are currently a real pain point. In the emergency portion, there are patients we can't...

Oct 2024
||
(0)
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 or  to see details.

CIO

Value

The emergency department cannot function properly with TrakCare. That is a real concern for the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I haven't seen proactivity from the vendor. If we don't report an incident, no one will tell us...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

New clients with fresh installations are fine, but historical clients have ongoing issues. Things...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

InterSystems sold us on their analytical tool; we wanted to be able to track things like the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

When we implemented the product and started the first tests, there were lots of technical problems....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our relationship with InterSystems is pretty good, even if there are sometimes minor issues....

Sep 2024
||
(0)
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 or  to see details.

Manager

Product

We understand that we have to be very careful with some functionalities in TrakCare EPR and take...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship

InterSystems doesn’t keep all of their promises. However, our region’s team is always ready to help...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are going to transition to a new interface in TrakCare EPR that has many other functionalities...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We get the impression that InterSystems can’t do everything they want with the solution. One...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

InterSystems could improve their implementations with after-sales service. They need to improve...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

TrakCare EPR works pretty well. We have deployed many functionalities. Our users like the software...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We are happy with InterSystems’ training. We have everything we need. They can come over in person,...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship

It is extremely difficult for InterSystems' teams in our region to be heard by their US teams...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

TrakCare EPR is still quite complicated because all the information is scattered. The same...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are ups and downs with InterSystems’ customer support. They really make an effort when they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We use partners for training. We don't use InterSystems directly. The Italian market is very strange...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

InterSystems’ policy is a bit one sided. They started many years ago by mainly offering tools to...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship

If problems come out internationally, InterSystems alerts us immediately.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

General satisfaction depends on the partner someone gets with InterSystems. Because we have multiple...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Regarding the development of timelines, something was promised to me in the first quarter of this...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare EPR is a very solid product, but unfortunately, it is becoming a medical device. Lots of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

InterSystems' implementation of things like integrations is a little slow, and we still need a lot...

Sep 2024
||
(0)
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CEO/President

Relationship, Product

InterSystems' FHIR interoperability programs and technology are very good, and the way the vendor...

Sep 2024
||
(0)
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 or  to see details.

CEO/President

Relationship

InterSystems has very limited human resources, and their systems are becoming more popular. That...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

We have a very complex relationship with InterSystems because we work with multiple entities, and we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

InterSystems thought their new UI was more ready than it actually was. They needed to keep the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As we have updated to a new feature, we have had a few queries for InterSystems, but we haven’t...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

When we look at the questionnaires from TrakCare EPR, they don’t quite fit the bill. We feel like...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

InterSystems actually genuinely looks like they are starting to go downhill. They seem to be pulling...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are doing well because we have our inpatient EPR system up and running, and we are doing our own...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I like that TrakCare EPR has electronic patient health records. The vendor also has excellent...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

InterSystems could improve the product's interoperability, especially in the current version, which...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

InterSystems could improve our experience by giving appropriate advice or the best solutions to customers....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would like to see TrakCare EPR's intuitiveness improved. I'm not a great lover of Apple products,...

Jul 2024
||
(0)
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VP/Other Executive

Product

TrakCare EPR has been pretty good. It has improved and become more intuitive. It is part of the...

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations

InterSystems' support is okay. The people we work with are pretty good. And there has not been an...

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations, Product

I think InterSystems' updates could be quicker. And when we give feedback and suggest stuff, those...

Jul 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

During the initial rollout of TrakCare EPR, we probably could have done with a little more help from...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I like the flexibility of TrakCare EPR. The fundamental design is forward looking and can do further...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

InterSystems could provide more training to improve my experience.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Our current product is highly customized because we have had tools available to us up until this...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

The product working as promoted is the link to the vendor not really meeting all their promises. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have worked with some of the same team members for many years. We have a history and a shared...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

When it comes to my predicted overall satisfaction, I'm trying to improve things. We have to think...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I have seen other products, and InterSystems' product is actually a lot easier to implement. The...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

The product is a very robust application. We have 99.99% uptime. I'm touching wood because I don't...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

We are very heavily involved in the implementation with a potential go-live and are struggling with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I would buy the product again just based on the price point. InterSystems is very good at avoiding...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is nothing we like about the product. Everything needs to be improved or discontinued. I am...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Operations

Some of the people who were involved in our rollout left the business. Those people really knew our...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

The new TrakCare EPR mobile interface is almost like a bank app. It has lots of shortcuts, so the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

InterSystems avoids charging for small things. We literally ask them for something, and then we get...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

TrakCare EPR is not an intuitive product for physicians. The physicians are the drivers of the bus,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we are doing upgrades to TrakCare EPR, we have issues with the lab piece. It isn't embedded...

Jul 2024
||
(0)
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Manager

Relationship

There is always a bit of a delay with InterSystems because they don't have very many staff members,...

Jul 2024
||
(0)
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Manager

Relationship

InterSystems’ service is not that proactive. I sometimes feel they could come to us more quickly.

Jul 2024
||
(0)
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Manager

Relationship

InterSystems’ executive involvement is good, but we normally drive the outcomes. The local team...

Jul 2024
||
(0)
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Director

Loyalty, Product

In terms of reports since the rollout of TrakCare EPR, apart from the FHIR reports that haven't been...

Jul 2024
||
(0)
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Director

Culture, Operations, Product

Our understanding was that the TrakCare EPR system was customizable to a certain extent. But when we...

Jul 2024
||
(0)
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Director

Operations

When this project was launched, the implementation was hastily done. We were working on very tight...

Jul 2024
||
(0)
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Director

Loyalty, Product

TrakCare EPR is limited for our specialty. They have a great section for general health, surgeries,...

Jul 2024
||
(0)
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Director

Product

The TrakCare EPR system is stable. Since the vendor didn't have a module for our specialty,...

Jul 2024
||
(0)
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Director

Culture, Loyalty

When InterSystems was doing the sales pitch for TrakCare EPR, they said we were getting a...

Jul 2024
||
(0)
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Director

Relationship

InterSystems’ support is ticket based. A ticket is logged in. There is a stratified escalation...

Jul 2024
||
(0)
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Director

Product

TrakCare EPR meets practically all our expectations. There are a few wrinkles or subtleties to be...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty

We selected TrakCare EPR many years ago because of the flexibility it had at the time to allow our...

Jul 2024
||
(0)
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Director

Relationship

Over the years we have been working with TrakCare EPR, we have developed a close relationship with...

Jul 2024
||
(0)
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Director

Relationship, Operations

We have had some problems with updates for TrakCare EPR, but they have been solved in the long run....

Jul 2024
||
(0)
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Director

Operations

In terms of training for TrakCare EPR, we can conduct online training by video. But in other cases,...

Jul 2024
||
(0)
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Director

Operations

I would tell someone who is going to start using TrakCare EPR to conduct a good review of their...

Jul 2024
||
(0)
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Director

Loyalty

We are working on going to a newer version of TrakCare EPR, and we are seeing that the features we...

Jul 2024
||
(0)
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Manager

Relationship, Operations

I would suggest that InterSystems adopt a one-week annual on-site support and training session with...

Jul 2024
||
(0)
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Manager

Product

TrakCare EPR's biggest opportunity for improvement is development based on localized requirements...

Jul 2024
||
(0)
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Manager

Product

InterSystems' biggest strengths are their system's international design and scalable modules. The...

Jul 2024
||
(0)
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Director

Relationship

InterSystems tried to adapt TrakCare EPR as much as possible to our needs. We really worked together...

Jul 2024
||
(0)
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Director

Loyalty, Product

In short-stay follow-up, patients are in the hospital for a few days to a couple of weeks, and then...

Jul 2024
||
(0)
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Director

Product

There are problems that InterSystems is already well aware of in terms of discharge prescriptions...

Jul 2024
||
(0)
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Director

Product

TrakCare EPR is pretty easy. Compared to our previous system, TrakCare EPR is much easier to...

Jul 2024
||
(0)
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Director

Product

TrakCare EPR works a lot with structured data questionnaires. The system is very segmented, but we...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Operations

We got off to an extremely complicated start with InterSystems. We were presented with a piece of...

Jul 2024
||
(0)
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Director

Product

There are two tools in TrakCare EPR. There is the patient file, and there is the whole planning...

Jul 2024
||
(0)
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 or  to see details.

Director

Operations

We are having difficulty actually training users who don't know TrakCare EPR, but I don't know...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

We are missing half of TrakCare EPR. It doesn't work all the way. TrakCare EPR and our other system...

Jul 2024
||
(0)
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Director

Product

The stability of TrakCare EPR will depend quite a lot on both the computer tool and the network that...

Jul 2024
||
(0)
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Director

Loyalty, Value

We were told about developments, such as the potential arrival of artificial intelligence technology...

Jul 2024
||
(0)
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Director

Loyalty

Today, my likelihood of recommending TrakCare EPR is slightly higher than the middle of the road...

Jul 2024
||
(0)
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CIO

Loyalty, Relationship

We chose InterSystems' product because we think it is a solution that can evolve, and we have worked...

Jul 2024
||
(0)
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CIO

Culture, Value

Since we have signed a specific contract with InterSystems, we don’t have to pay extra for certain...

Jul 2024
||
(0)
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CIO

Operations

Changing applications is always complex, and we have had some turnover with our employees. Training...

Jul 2024
||
(0)
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CIO

Loyalty

I have heard that there will be AI in TrakCare EPR by next year, and that could be very interesting.

Jul 2024
||
(0)
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CIO

Relationship, Product

The tool that InterSystems has for making service requests is not very ergonomic or user friendly.

Jul 2024
||
(0)
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CIO

Value

TrakCare EPR is pretty good, but InterSystems' costs are still very high for medium-sized...

Jul 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Operations, Product

There are a lot of things in TrakCare EPR that we have to adapt because of our type of facility. For...

Jul 2024
||
(0)
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Manager

Product

I understand that the quality depends a lot on the version users are in, but in the one we are in,...

Jul 2024
||
(0)
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Manager

Product

TrakCare EPR's strength is that it is very dynamic. I like its versatility.

Jul 2024
||
(0)
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Manager

Relationship

InterSystems needs to continue providing support to those who are not on the most updated version...

Jul 2024
||
(0)
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CIO

Operations, Product

The problem with the solution's installation is this product is upgraded under older versions where...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The greatest opportunity for improvement is security in the integrity of recorded information....

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

TrakCare EPR makes most of the clinical care flows available. What I like the most is the stability...

Jun 2024
||
(0)
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Manager

Relationship

In terms of strengths, we can mention the number of collaborators InterSystems has, how close they...

Jun 2024
||
(0)
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Manager

Product

I would say that TrakCare EPR is a robust product that can support the entire healthcare network.

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

InterSystems should include more up-to-date technology; for instance, we want fingerprint access.

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

InterSystems could increase their presence in the field in order to ramp up their direct attention...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

InterSystems has a lot of specialists in different areas. They have lots of people that we can rely...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

InterSystems doesn’t keep all their promises. I think all suppliers are like that. They can't give...

Jun 2024
||
(0)
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Manager

Loyalty

We do hope to have an approach where every board in our region uses the same version of TrakCare EPR...

Jun 2024
||
(0)
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Manager

Loyalty, Product

The system is very stable, especially now that we have moved to the vendor's data centers. In terms...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations

InterSystems needs to offer more training. We had training recently, and that was the first training...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

We have had a number of issues with the fixes or patches InterSystems gives us quite often...

May 2024
||
(0)
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 or  to see details.

Manager

Culture

InterSystems always seems to be coming up with new stuff. I have seen that at the annual...

May 2024
||
(0)
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Manager

Relationship

InterSystems must have some sort of internal red tape that stops them from being as flexible as...

May 2024
||
(0)
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 or  to see details.

Manager

Value

InterSystems seems to charge for an awful lot of stuff that I would expect to be part of the support...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

I would like to see more proactive engagement and generic support from InterSystems. I make a point...

May 2024
||
(0)
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 or  to see details.

Manager

Culture, Loyalty

From the sales pitch and marketing, TrakCare EPR seems to do what we want for sure, and if we had...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

InterSystems is very much on top of what is required for our country, and they meet those needs very...

May 2024
||
(0)
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 or  to see details.

Manager

Product

The interface looks quite nice. I have seen much worse. In terms of the feedback we have had from...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

Generally, InterSystems’ support is quite good, but there are situations where the support people...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

InterSystems is not as proactive as I want them to be. The alerting process is simple. We just tag...

May 2024
||
(0)
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Manager

Relationship

Our biggest gripe with InterSystems is they never update tickets quick enough. Having them update...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

I have several full-timers who work on supporting TrakCare EPR, and it never seems that those people...

May 2024
||
(0)
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Manager

Relationship

I don't directly go to the top of the shop at InterSystems, but I know who to go to at the right...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

InterSystems is pretty good at getting involved in some of the things we want to do and helping us...

May 2024
||
(0)
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 or  to see details.

Manager

Operations

We had a training session with InterSystems, and we had to request it. We wanted to get a refresher...

May 2024
||
(0)
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 or  to see details.

Manager

Operations

I would like to see more technical training from InterSystems. They need a training team spin-off...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

The product has good things, but there are still times when it works badly. There is often a...

Mar 2024
||
(0)
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Manager

Relationship, Product

The biggest strength of the vendor is network care.

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

My colleagues do a better job training our employees than the vendor. Also, an opportunity for...

Mar 2024
||
(0)
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CIO

Loyalty, Value

Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...

Feb 2024
||
(0)
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 or  to see details.

CIO

Value

InterSystems charges for small-time changes in configurations. They keep charging for regulatory...

Feb 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations, Value

Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...

Feb 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Product

I want InterSystems to give a little more importance to the product line for our region. Though...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

InterSystems' training was done well. There was superuser training for our project team, and then...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product, Value

InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

InterSystems is trying to engage with clinical customers, but that process is very different for...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor's ongoing web support is less timely than we would like it to be. There are times when...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have an account manager who we are very engaged with. However, it is difficult for us to get...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship, Value

InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

InterSystems had a bit of a change of approach with implementations, and instead of using their...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

InterSystems' training was in person, but there was a lack of properly documented training materials...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty

Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...

Feb 2024
||
(0)
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 or  to see details.

Manager

Value

I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty

InterSystems is struggling in our country. We have been talking about moving to the new UI for...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Value

We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

We know the people from InterSystems, and they come and sort things out when we tell them something...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With InterSystems, there are no promises. There is work that we must do, and there are regulations...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

We know InterSystems in general because we have been working with them for years. We have met...

Feb 2024
||
(0)
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 or  to see details.

Manager

Loyalty

I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....

Feb 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

InterSystems has gotten better at delivering new technology. They have probably gotten better at...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

We don’t receive ongoing training from InterSystems. We have been requesting training in certain...

Jan 2024
||
(0)
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 or  to see details.

Director

Operations

The implementation of TrakCare EPR was quite a significant change for us. That was probably our...

Jan 2024
||
(0)
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 or  to see details.

Director

Culture

Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty

Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...

Jan 2024
||
(0)
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 or  to see details.

Director

Operations, Value

The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship

InterSystems' support team is quite decent. We get responses from them when we submit iService...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...

Jan 2024
||
(0)
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 or  to see details.

Director

Product, Value

TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

We would recommend TrakCare EPR because it is a good product. The product has good functionality,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

TrakCare EPR is a good patient management system when it is working. It records our wait times well....

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty, Value

TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship

InterSystems' support people don't answer things quickly enough for us. It takes months for them to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

InterSystems makes a lot of false promises. For example, they were supposed to have a specific...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor's biggest strengths are that they work well with the end users and look to find solutions...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We have only gone live recently, so we are in the early days, but the feedback from the majority of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We will hopefully maximize the product to provide a better and safer service to our patients and...

Jan 2024
||
(0)
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 or  to see details.

Director

Operations

The deployment was complex, and the timelines were very tight on some of the deliverables. The...

Jan 2024
||
(0)
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 or  to see details.

CIO

Product

The analytics module was a big promise. Some establishments believed that TrakCare EPR was...

Jan 2024
||
(0)
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 or  to see details.

CIO

Relationship

The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...

Jan 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship

The system is designed so that we can't work alone. We have a very particular relationship with...

Jan 2024
||
(0)
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 or  to see details.

CIO

Relationship

The problem with the support people is that they want to close the tickets. They don't necessarily...

Jan 2024
||
(0)
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 or  to see details.

Director

Operations

InterSystems needs to provide more resources to clients. I am not just referring to enhanced...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

We had some negotiation and back-and-forth to work with the vendor on billing. There were some...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product updates and the reliability of the product are the vendor's biggest strengths.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite aspects of the product are the UI and UX.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

On the report-building side, we hoped we would have various report specifications, but I'm still...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

The biggest opportunity for improvement in the product would be to simplify processes.

Dec 2023
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by making changes to the functionality doctors...

Dec 2023
||
(0)
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Physician

Operations

The vendor could have done better with training at the beginning. They could have introduced the...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...

Dec 2023
||
(0)
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Director

Product

TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...

Dec 2023
||
(0)
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Director

Loyalty, Product

TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...

Dec 2023
||
(0)
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Director

Relationship

There are some people I would happily recommend InterSystems to in order to make their life a...

Dec 2023
||
(0)
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CEO/President

Loyalty, Product

We have had some real challenges getting clinician buy-in. Part of that is because of poor change...

Dec 2023
||
(0)
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Director

Relationship

One of the best aspects of working with InterSystems is the level of communication. That has helped...

Dec 2023
||
(0)
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Director

Relationship

Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...

Dec 2023
||
(0)
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Director

Product

We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...

Dec 2023
||
(0)
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Manager

Product

InterSystems could improve the reporting and rule extraction methodology as well as respond to...

Dec 2023
||
(0)
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Physician

Product

The product looks a bit dated in its design, and some parts are clunky. The interface could look...

Dec 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

I get along with the executive that sells stuff to us. I like that person as a friend, but as a...

Dec 2023
||
(0)
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 or  to see details.

Director

Culture

I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...

Dec 2023
||
(0)
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 or  to see details.

CEO/President

Loyalty, Relationship

InterSystems' approach to the early warning score functionality to assess patients who are...

Dec 2023
||
(0)
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 or  to see details.

CEO/President

Loyalty, Product

It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty

The two main criteria that motivated us to select InterSystems were affordability and the vendor's...

Dec 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...

Dec 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product, Value

The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems is a little rigid in the market in our country, and their support and services are not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our executive lead is great. They hear our concerns and offer really good solutions for product,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...

Dec 2023
||
(0)
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 or  to see details.

Director

Relationship, Value

InterSystems' support is getting worse. The support team is not terrible, but in the past, they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

InterSystems tends to talk more about the future, like AI development, when sometimes we need to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

The product doesn’t yet have an integrated schedule of appointments. Before using this system, we...

Dec 2023
||
(0)
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 or  to see details.

CIO

Relationship, Product

InterSystems is very attentive to interoperability. They take into account HL7 interoperability...

Dec 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship, Product

There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product is getting better. We have adapted in certain areas. The product has improved a lot, and...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

We have been asking the vendor for a few years for the major annual update to be done without...

Dec 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor doesn't provide a lot of training documentation. We create our documentation. However,...

Dec 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems is a company that is very accessible compared to others. I have direct access to a lot...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Since TrakCare EPR is so big, there should be different levels of attention. The system is very...

Dec 2023
||
(0)
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 or  to see details.

CIO

Product

The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

InterSystems' biggest strength is the support before the go-live. From the director to the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Product development should be faster so that we don't have to wait too long. InterSystems needs to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

One of the challenges we have experienced with physician documentation templates is trying to make...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I think InterSystems understands their market well. They have a product that works well in Asia....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The biggest opportunities for product improvement are adding structured physician documentation, a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When it comes to our relationships with the vendor and our contact people, strategic alignment is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I like the way the system does certain visualizations. The best opportunities come from listening to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor needs to listen more to their clients according to the dynamics that are generated in...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like that InterSystems adapts the product to the reality of our region and that they are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One of the principal positive aspects is the capacity of the tool to consolidate all computerized...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The system could improve by separating patients' stays during the same hospitalization to get a more...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The requests for software upgrades take too long, sometimes several years. Certain functionalities...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are moving away from TrakCare EPR due to a government decision to make our country's regions work...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

We have difficulty with the documentation provided by InterSystems. We are not able to do the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

InterSystems has gotten better with their local resources available to us. They have been better...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We practice medicine in our country differently than in the US or other countries. InterSystems'...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We want InterSystems to invest in AI that will help end users. That could help users get better...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like TrakCare's comprehensiveness and the possibility of data extraction.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I wish InterSystems would interact directly with the hospital and not through the health service....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very close relationship with InterSystems. We have regular meetings with them, and we can...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for product improvement is interoperability with other service platforms...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor could reduce the acceptance tickets for a suggestion or notice.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's greatest strength is the quick responses from the field team. What I like most about...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We need more support from InterSystems because there are a lot of projects that we would like to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The ease of use is the problem. There is a different culture to approaching patients, and our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

There are still limitations to manpower, so there is no proactive service. TrakCare is still...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

With InterSystems, the executive involvement is quite good; we meet with them every year. They...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We can use our application freely through the API that is provided by InterSystems. We still have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I don't know much about the vendor. We are still waiting to see how much they will progress in their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It can be difficult to retrieve information from the system, particularly when it comes to operation...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system needs some kind of alert for when a patient has some sort of allergy to a medication that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Continuity of care is the biggest area where we have seen success with the system because it allows...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One challenge that we face with the system would be with the number of clicks involved in getting...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Earlier on, we would have liked to see InterSystems have a better understanding of the product and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The system allows for patient traceability in all areas, such as intensive care, emergency,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The product needs to be more friendly when searching for information. There are many steps and too...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

InterSystems is really good at things related to moving the patients and facilitating communication...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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