TrakCare EPR (Global) Commentary
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Subject Expert
Everton Santos
SRU Manager
Commentary Summary
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User Commentary
Product, Value
I like the flexibility of TrakCare EPR. The fundamental design is forward looking and can do further...
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Operations
InterSystems could provide more training to improve my experience.
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Loyalty
Our current product is highly customized because we have had tools available to us up until this...
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Culture
The product working as promoted is the link to the vendor not really meeting all their promises. The...
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Relationship
We have worked with some of the same team members for many years. We have a history and a shared...
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Loyalty, Operations
When it comes to my predicted overall satisfaction, I'm trying to improve things. We have to think...
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Operations, Product
I have seen other products, and InterSystems' product is actually a lot easier to implement. The...
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Product
The product is a very robust application. We have 99.99% uptime. I'm touching wood because I don't...
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Operations
We are very heavily involved in the implementation with a potential go-live and are struggling with...
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Value
I would buy the product again just based on the price point. InterSystems is very good at avoiding...
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Relationship, Product
A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...
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Product
There is nothing we like about the product. Everything needs to be improved or discontinued. I am...
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Loyalty, Operations
Some of the people who were involved in our rollout left the business. Those people really knew our...
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Loyalty, Product
The new TrakCare EPR mobile interface is almost like a bank app. It has lots of shortcuts, so the...
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Value
InterSystems avoids charging for small things. We literally ask them for something, and then we get...
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Operations, Product
TrakCare EPR is not an intuitive product for physicians. The physicians are the drivers of the bus,...
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Product
When we are doing upgrades to TrakCare EPR, we have issues with the lab piece. It isn't embedded...
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Relationship
There is always a bit of a delay with InterSystems because they don't have very many staff members,...
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Relationship
InterSystems’ service is not that proactive. I sometimes feel they could come to us more quickly.
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Relationship
InterSystems’ executive involvement is good, but we normally drive the outcomes. The local team...
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Loyalty, Product
In terms of reports since the rollout of TrakCare EPR, apart from the FHIR reports that haven't been...
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Culture, Operations, Product
Our understanding was that the TrakCare EPR system was customizable to a certain extent. But when we...
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Operations
When this project was launched, the implementation was hastily done. We were working on very tight...
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Loyalty, Product
TrakCare EPR is limited for our specialty. They have a great section for general health, surgeries,...
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Product
The TrakCare EPR system is stable. Since the vendor didn't have a module for our specialty,...
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Culture, Loyalty
When InterSystems was doing the sales pitch for TrakCare EPR, they said we were getting a...
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Relationship
InterSystems’ support is ticket based. A ticket is logged in. There is a stratified escalation...
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Product
TrakCare EPR meets practically all our expectations. There are a few wrinkles or subtleties to be...
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Loyalty
We selected TrakCare EPR many years ago because of the flexibility it had at the time to allow our...
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Relationship
Over the years we have been working with TrakCare EPR, we have developed a close relationship with...
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Relationship, Operations
We have had some problems with updates for TrakCare EPR, but they have been solved in the long run....
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Operations
In terms of training for TrakCare EPR, we can conduct online training by video. But in other cases,...
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Operations
I would tell someone who is going to start using TrakCare EPR to conduct a good review of their...
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Loyalty
We are working on going to a newer version of TrakCare EPR, and we are seeing that the features we...
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Relationship, Operations
I would suggest that InterSystems adopt a one-week annual on-site support and training session with...
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Product
TrakCare EPR's biggest opportunity for improvement is development based on localized requirements...
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Product
InterSystems' biggest strengths are their system's international design and scalable modules. The...
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Relationship
InterSystems tried to adapt TrakCare EPR as much as possible to our needs. We really worked together...
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Loyalty, Product
In short-stay follow-up, patients are in the hospital for a few days to a couple of weeks, and then...
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Product
There are problems that InterSystems is already well aware of in terms of discharge prescriptions...
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Product
TrakCare EPR is pretty easy. Compared to our previous system, TrakCare EPR is much easier to...
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Product
TrakCare EPR works a lot with structured data questionnaires. The system is very segmented, but we...
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Culture, Loyalty, Operations
We got off to an extremely complicated start with InterSystems. We were presented with a piece of...
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Product
There are two tools in TrakCare EPR. There is the patient file, and there is the whole planning...
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Operations
We are having difficulty actually training users who don't know TrakCare EPR, but I don't know...
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Loyalty, Product
We are missing half of TrakCare EPR. It doesn't work all the way. TrakCare EPR and our other system...
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Product
The stability of TrakCare EPR will depend quite a lot on both the computer tool and the network that...
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Loyalty, Value
We were told about developments, such as the potential arrival of artificial intelligence technology...
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Loyalty
Today, my likelihood of recommending TrakCare EPR is slightly higher than the middle of the road...
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Loyalty, Relationship
We chose InterSystems' product because we think it is a solution that can evolve, and we have worked...
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Culture, Value
Since we have signed a specific contract with InterSystems, we don’t have to pay extra for certain...
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Operations
Changing applications is always complex, and we have had some turnover with our employees. Training...
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Loyalty
I have heard that there will be AI in TrakCare EPR by next year, and that could be very interesting.
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Relationship, Product
The tool that InterSystems has for making service requests is not very ergonomic or user friendly.
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Value
TrakCare EPR is pretty good, but InterSystems' costs are still very high for medium-sized...
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Loyalty, Operations, Product
There are a lot of things in TrakCare EPR that we have to adapt because of our type of facility. For...
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Product
I understand that the quality depends a lot on the version users are in, but in the one we are in,...
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Product
TrakCare EPR's strength is that it is very dynamic. I like its versatility.
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Relationship
InterSystems needs to continue providing support to those who are not on the most updated version...
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Operations, Product
The problem with the solution's installation is this product is upgraded under older versions where...
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Relationship, Product
The greatest opportunity for improvement is security in the integrity of recorded information....
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Product
TrakCare EPR makes most of the clinical care flows available. What I like the most is the stability...
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Relationship
In terms of strengths, we can mention the number of collaborators InterSystems has, how close they...
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Product
I would say that TrakCare EPR is a robust product that can support the entire healthcare network.
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Product
InterSystems should include more up-to-date technology; for instance, we want fingerprint access.
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Relationship
InterSystems could increase their presence in the field in order to ramp up their direct attention...
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Relationship
InterSystems has a lot of specialists in different areas. They have lots of people that we can rely...
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Relationship, Product
InterSystems doesn’t keep all their promises. I think all suppliers are like that. They can't give...
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Loyalty
We do hope to have an approach where every board in our region uses the same version of TrakCare EPR...
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Loyalty, Product
The system is very stable, especially now that we have moved to the vendor's data centers. In terms...
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Operations
InterSystems needs to offer more training. We had training recently, and that was the first training...
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Relationship, Product
We have had a number of issues with the fixes or patches InterSystems gives us quite often...
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Culture
InterSystems always seems to be coming up with new stuff. I have seen that at the annual...
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Relationship
InterSystems must have some sort of internal red tape that stops them from being as flexible as...
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Value
InterSystems seems to charge for an awful lot of stuff that I would expect to be part of the support...
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Relationship
I would like to see more proactive engagement and generic support from InterSystems. I make a point...
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Culture, Loyalty
From the sales pitch and marketing, TrakCare EPR seems to do what we want for sure, and if we had...
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Relationship, Product
InterSystems is very much on top of what is required for our country, and they meet those needs very...
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Product
The interface looks quite nice. I have seen much worse. In terms of the feedback we have had from...
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Relationship
Generally, InterSystems’ support is quite good, but there are situations where the support people...
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Relationship
InterSystems is not as proactive as I want them to be. The alerting process is simple. We just tag...
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Relationship
Our biggest gripe with InterSystems is they never update tickets quick enough. Having them update...
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Relationship
I have several full-timers who work on supporting TrakCare EPR, and it never seems that those people...
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Relationship
I don't directly go to the top of the shop at InterSystems, but I know who to go to at the right...
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Relationship
InterSystems is pretty good at getting involved in some of the things we want to do and helping us...
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Operations
We had a training session with InterSystems, and we had to request it. We wanted to get a refresher...
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Operations
I would like to see more technical training from InterSystems. They need a training team spin-off...
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Relationship, Product
The product has good things, but there are still times when it works badly. There is often a...
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Relationship, Product
The biggest strength of the vendor is network care.
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Relationship, Operations
My colleagues do a better job training our employees than the vendor. Also, an opportunity for...
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Loyalty, Value
Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...
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Value
InterSystems charges for small-time changes in configurations. They keep charging for regulatory...
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Relationship, Operations, Value
Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...
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Loyalty, Product
I want InterSystems to give a little more importance to the product line for our region. Though...
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Operations
InterSystems' training was done well. There was superuser training for our project team, and then...
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Product, Value
InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...
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Loyalty, Product
InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...
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Relationship, Product
InterSystems is trying to engage with clinical customers, but that process is very different for...
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Relationship
In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...
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Relationship
The vendor's ongoing web support is less timely than we would like it to be. There are times when...
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Relationship
We have an account manager who we are very engaged with. However, it is difficult for us to get...
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Relationship, Value
InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...
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Operations
InterSystems had a bit of a change of approach with implementations, and instead of using their...
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Operations
InterSystems' training was in person, but there was a lack of properly documented training materials...
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Loyalty
Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...
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Value
I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...
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Loyalty
InterSystems is struggling in our country. We have been talking about moving to the new UI for...
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Loyalty, Value
We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...
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Loyalty, Relationship
We know the people from InterSystems, and they come and sort things out when we tell them something...
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Product
One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...
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Relationship
With InterSystems, there are no promises. There is work that we must do, and there are regulations...
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Relationship, Operations
We know InterSystems in general because we have been working with them for years. We have met...
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Loyalty
I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....
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Product
We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...
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Product
Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...
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Product
TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...
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Relationship
InterSystems has gotten better at delivering new technology. They have probably gotten better at...
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Operations
We don’t receive ongoing training from InterSystems. We have been requesting training in certain...
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Operations
The implementation of TrakCare EPR was quite a significant change for us. That was probably our...
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Culture
Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...
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Loyalty, Product
We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...
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Loyalty
Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...
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Operations, Value
The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...
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Relationship
InterSystems' support team is quite decent. We get responses from them when we submit iService...
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Relationship, Product
InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...
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Product, Value
TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...
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Loyalty, Product
We would recommend TrakCare EPR because it is a good product. The product has good functionality,...
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Product, Value
TrakCare EPR is a good patient management system when it is working. It records our wait times well....
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Loyalty, Value
TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...
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Culture, Loyalty
InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...
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Relationship
InterSystems' support people don't answer things quickly enough for us. It takes months for them to...
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Value
Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...
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Culture, Relationship
InterSystems makes a lot of false promises. For example, they were supposed to have a specific...
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Culture
InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...
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Relationship, Product
The vendor's biggest strengths are that they work well with the end users and look to find solutions...
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Relationship, Operations, Product
We have only gone live recently, so we are in the early days, but the feedback from the majority of...
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Loyalty
We will hopefully maximize the product to provide a better and safer service to our patients and...
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Operations
The deployment was complex, and the timelines were very tight on some of the deliverables. The...
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Product
The analytics module was a big promise. Some establishments believed that TrakCare EPR was...
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Relationship
The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...
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Loyalty, Relationship
The system is designed so that we can't work alone. We have a very particular relationship with...
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Relationship
The problem with the support people is that they want to close the tickets. They don't necessarily...
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Operations
InterSystems needs to provide more resources to clients. I am not just referring to enhanced...
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Culture
We had some negotiation and back-and-forth to work with the vendor on billing. There were some...
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Product
The product updates and the reliability of the product are the vendor's biggest strengths.
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Product
My favorite aspects of the product are the UI and UX.
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Product
On the report-building side, we hoped we would have various report specifications, but I'm still...
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Product
The biggest opportunity for improvement in the product would be to simplify processes.
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Relationship, Product
The vendor could improve my experience as a customer by making changes to the functionality doctors...
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Operations
The vendor could have done better with training at the beginning. They could have introduced the...
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Relationship, Operations
In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...
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Product
TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...
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Loyalty, Product
TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...
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Relationship
There are some people I would happily recommend InterSystems to in order to make their life a...
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Loyalty, Product
We have had some real challenges getting clinician buy-in. Part of that is because of poor change...
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Relationship
One of the best aspects of working with InterSystems is the level of communication. That has helped...
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Relationship
Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...
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Product
We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...
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Product
InterSystems could improve the reporting and rule extraction methodology as well as respond to...
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Product
The product looks a bit dated in its design, and some parts are clunky. The interface could look...
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Culture, Relationship
I get along with the executive that sells stuff to us. I like that person as a friend, but as a...
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Culture
I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...
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Loyalty, Relationship
InterSystems' approach to the early warning score functionality to assess patients who are...
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Loyalty, Product
It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...
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Loyalty
The two main criteria that motivated us to select InterSystems were affordability and the vendor's...
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Product
Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...
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Relationship
We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...
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Loyalty, Value
TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...
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Product, Value
The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...
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Relationship
InterSystems is a little rigid in the market in our country, and their support and services are not...
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Relationship
Our executive lead is great. They hear our concerns and offer really good solutions for product,...
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Product
One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...
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Relationship, Value
InterSystems' support is getting worse. The support team is not terrible, but in the past, they...
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Relationship
InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...
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Loyalty, Relationship
InterSystems tends to talk more about the future, like AI development, when sometimes we need to...
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Loyalty, Product
The product doesn’t yet have an integrated schedule of appointments. Before using this system, we...
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Relationship, Product
InterSystems is very attentive to interoperability. They take into account HL7 interoperability...
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Loyalty, Relationship, Product
There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...
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Loyalty, Product
The product is getting better. We have adapted in certain areas. The product has improved a lot, and...
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Relationship, Product
We have been asking the vendor for a few years for the major annual update to be done without...
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Loyalty, Product
In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...
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Operations
The vendor doesn't provide a lot of training documentation. We create our documentation. However,...
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Loyalty, Product
The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...
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Relationship
InterSystems is a company that is very accessible compared to others. I have direct access to a lot...
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Product
I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...
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Relationship, Product
Since TrakCare EPR is so big, there should be different levels of attention. The system is very...
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Product
The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.
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Culture, Relationship
We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....
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Relationship, Operations
InterSystems' biggest strength is the support before the go-live. From the director to the...
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Product
The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...
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Product
Product development should be faster so that we don't have to wait too long. InterSystems needs to...
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Loyalty, Product
The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...
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Product
InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...
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Product
One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...
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Product, Value
The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...
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Product
We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...
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Relationship, Product
InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...
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Product
One of the challenges we have experienced with physician documentation templates is trying to make...
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Product
TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...
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Relationship
The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...
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Operations, Product
InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...
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Relationship, Product
I think InterSystems understands their market well. They have a product that works well in Asia....
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Product
The biggest opportunities for product improvement are adding structured physician documentation, a...
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Product, Value
The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...
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Relationship
When it comes to our relationships with the vendor and our contact people, strategic alignment is...
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Relationship, Operations
I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...
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Relationship, Product
I like the way the system does certain visualizations. The best opportunities come from listening to...
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Relationship
The vendor needs to listen more to their clients according to the dynamics that are generated in...
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Relationship, Product
I like that InterSystems adapts the product to the reality of our region and that they are...
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Relationship
I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...
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Relationship
The vendor could have quicker turnaround times on fixes and change requests.
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Product
One of the principal positive aspects is the capacity of the tool to consolidate all computerized...
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Product, Value
The system could improve by separating patients' stays during the same hospitalization to get a more...
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Loyalty, Value
I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...
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Product
The requests for software upgrades take too long, sometimes several years. Certain functionalities...
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Loyalty
We are moving away from TrakCare EPR due to a government decision to make our country's regions work...
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Operations, Product
We have difficulty with the documentation provided by InterSystems. We are not able to do the...
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Relationship, Value
InterSystems has gotten better with their local resources available to us. They have been better...
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Product
We practice medicine in our country differently than in the US or other countries. InterSystems'...
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Product, Value
The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...
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Loyalty
We want InterSystems to invest in AI that will help end users. That could help users get better...
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Product
I like TrakCare's comprehensiveness and the possibility of data extraction.
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Relationship
I wish InterSystems would interact directly with the hospital and not through the health service....
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Relationship
We have a very close relationship with InterSystems. We have regular meetings with them, and we can...
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Product
The biggest opportunity for product improvement is interoperability with other service platforms...
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Relationship
The vendor could reduce the acceptance tickets for a suggestion or notice.
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Relationship
The vendor's greatest strength is the quick responses from the field team. What I like most about...
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Relationship
We need more support from InterSystems because there are a lot of projects that we would like to...
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Product
The ease of use is the problem. There is a different culture to approaching patients, and our...
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Relationship, Operations
There are still limitations to manpower, so there is no proactive service. TrakCare is still...
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Relationship
With InterSystems, the executive involvement is quite good; we meet with them every year. They...
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Relationship, Product
We can use our application freely through the API that is provided by InterSystems. We still have...
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Relationship
InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...
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Operations
As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...
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Loyalty, Product
From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...
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Loyalty, Relationship
I don't know much about the vendor. We are still waiting to see how much they will progress in their...
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Loyalty, Relationship
Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...
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Product
It can be difficult to retrieve information from the system, particularly when it comes to operation...
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Product
The system needs some kind of alert for when a patient has some sort of allergy to a medication that...
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Product
Continuity of care is the biggest area where we have seen success with the system because it allows...
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Product
One challenge that we face with the system would be with the number of clicks involved in getting...
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Relationship, Operations
Earlier on, we would have liked to see InterSystems have a better understanding of the product and...
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Product, Value
The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...
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Product
TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...
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Relationship, Product
We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...
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Loyalty, Product
InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....
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Product
I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...
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Culture, Relationship
We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...
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Product, Value
The system allows for patient traceability in all areas, such as intensive care, emergency,...
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Relationship, Product
The product needs to be more friendly when searching for information. There are many steps and too...
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Product
Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...
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Relationship
I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...
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Loyalty
When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...
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Relationship, Product
InterSystems is really good at things related to moving the patients and facilitating communication...
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Relationship, Product
The most important improvement that InterSystems could focus on to enhance our organization-wide...
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Relationship, Operations
Supporting clients is crucial for vendors, and InterSystems has done a very poor job of supporting...
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Relationship
Our engagement with the vendor's team has improved recently. The vendor is now providing much more...
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Relationship, Operations
The vendor has engaged their customers in a common forum. We have people coming together from...
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Loyalty, Operations
We had a challenging phase when we were implementing the product. We invested a large sum in it...
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Loyalty
We were running on a tight budget, and in spite of that, we took the product because we thought it...
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Relationship, Value
InterSystems has been a great partner for us for a long time. Their solution is very comprehensive,...
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Culture, Value
InterSystems doesn't charge for every little thing, but there have been some things in the past that...
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Product
I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...
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Loyalty, Relationship
We sometimes receive good support from InterSystems, but other times, we receive bad support. We...
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Relationship
We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....
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Relationship, Operations
InterSystems could improve their support and the training for their customers.
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Relationship
The support that we are receiving from InterSystems doesn't meet our expectations. The vendor's...
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Culture, Value
It becomes costly for us to add extra licenses or things like that. There are times when we can't...
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Operations
InterSystems was very good when we were doing our preparation, initial training, and integration....
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Product
The product has gone several months without any downtime. That is a good thing. The system works in...
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Loyalty, Product
InterSystems should be ready to integrate their system with other vendors' systems. Many of the...
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Loyalty, Product
We do not have any plans to change TrakCare EPR; it is the backbone application for our...
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Loyalty, Product
InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...
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Culture, Operations
With the way we manage our operation, normally there are no hidden costs. We have very detailed...
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Operations
InterSystems trains some of our staff, and then we train other people. InterSystems is not training...
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Loyalty, Product
TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...
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Loyalty, Relationship
InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...
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Relationship
There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...
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Value
We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...
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Loyalty
InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...
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Relationship
We used to have an application specialist who called us regularly to check in with us, see how...
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Loyalty, Relationship
I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...
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Operations
InterSystems was several months late with the implementation of some of the tools we originally...
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Culture, Product
The vendor promised to improve the product's ease of use for end users, but that hasn't happened....
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Relationship
I would suggest that InterSystems carry on with their level of support and increase their level of...
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