Commentary Summary
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User Commentary
Loyalty, Product
We do not have any plans to change TrakCare EPR; it is the backbone application for our...
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Loyalty, Product
InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...
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Culture, Operations
With the way we manage our operation, normally there are no hidden costs. We have very detailed...
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Operations
InterSystems trains some of our staff, and then we train other people. InterSystems is not training...
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Loyalty, Product
TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...
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Loyalty, Relationship
InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...
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Relationship
There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...
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Value
We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...
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Loyalty
InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...
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Relationship
We used to have an application specialist who called us regularly to check in with us, see how...
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Loyalty, Relationship
I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...
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Operations
InterSystems was several months late with the implementation of some of the tools we originally...
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Culture, Product
The vendor promised to improve the product's ease of use for end users, but that hasn't happened....
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Relationship
I would suggest that InterSystems carry on with their level of support and increase their level of...
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Product
The vendor has room for improvement when it comes to meeting our country-specific workflows and...
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Product
We have received some really good feedback from our people about how intuitive the system is,...
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Relationship
InterSystems' support people are very good and responsive. The vendor's proactive service can be a...
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Relationship
I think that the vendor would like us to lead more, specifically on the system's change aspect....
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Relationship, Operations
InterSystems has a good presence in our area. They have lots of implementations and an important...
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Loyalty
TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...
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Culture, Loyalty, Relationship, Value
There is a huge amount of work to be done to get the user interface and the mobile aspects of...
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Culture, Relationship, Value
InterSystems tries to understand what we need. They have changed the commercial model and have come...
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Product
InterSystem’s worst module is the physician module. We have to do multiple clicks and actions when...
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Product
There are a few problems with the clinical communications part of TrakCare EPR. For instance, the...
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Loyalty, Relationship
One issue we have with InterSystems is that they do not have enough staff. Turnaround takes a while,...
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Relationship
We are going to meet regularly with InterSystems’ team to get their support and buy-in to help...
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Product
There really needs to be something done about the maternity workflow in TrakCare EPR. It is an...
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Product
InterSystems does not have enough resources for the lab at all. There isn't proper reporting for the...
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Relationship, Operations, Product
We have grown a lot, and utilizing TrakCare EPR has been going quite well. There is a learning curve...
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Relationship, Product
The support has become very poor. The RCM module doesn't meet the national requirements. The reports...
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Loyalty
In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...
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Value
We would like the vendor to work on expediting the process of integration with other systems and to...
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Product
The most important improvement that the vendor could focus on in 2023 would be telemedicine with...
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Relationship
We would like the vendor to focus on enhancing the customer experience and the support center.
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Relationship
We would like the vendor to focus on conducting on-site visits to audit the use of their system; we...
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Relationship, Operations
InterSystems could improve by getting more of their staff to actively learn local regulations and...
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Relationship
InterSystems needs to have more support resources for TrakCare EPR.
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Relationship
I want to see the vendor be more focused on customer requirements and develop quick deliverables...
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Relationship
When I started at my current position, the vendor reached out to build a relationship with me as an...
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Value
Using the product has lowered our risk because our old products were out of support. TrakCare EPR...
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Operations
In terms of training, the vendor should focus on simplification and modernization. The vendor's...
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Loyalty, Relationship
InterSystems has painted a picture of their future vision, and that picture is quite compelling and...
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Loyalty, Product
We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...
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Relationship
I don't think we have executed things amazingly well in our organization, and if we had been a bit...
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Loyalty, Operations, Product
We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...
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Product
One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....
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Product
If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...
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Relationship
We shared some concerns with the vendor about the system's performance when we first started on it,...
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Relationship, Product
The biggest improvement that the vendor could make would be to have the product truly reflect local...
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Loyalty
When it comes to billing, all of the vendor's charges are consistent with the contract that we have...
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Operations
It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...
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Product
I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...
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Relationship
InterSystems is looking to do better with integrations for things such as pulling more information....
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Operations, Product
It is taking too long to achieve things. One part of the product is only implemented and live in the...
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Relationship
The users say the help desk is deficient because calls aren’t getting answered. When users have...
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Loyalty
The overall EMR implementation has improved our internal processes. We want to enhance this product...
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Product
Users are complaining about the number of clicks. There are too many windows. With the new version,...
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Product, Value
Critical patients are suffering as a result of paper being used and mixed with the EMR. The main...
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Product
Certain components or modules inside of the EMR system can be changed without administrative rights,...
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Loyalty, Product
We are working on the laboratory integration at the moment. It is taking a long time and is not easy....
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Product
I really like how all of our patient data is in the EMR. It is easy to access and much better than paper....
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Operations
We recently upgraded to a newer version, and that migration was painful and very challenging for us....
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Relationship
The support and resources allocated to our organization are not enough. Users are complaining, and...
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Product
InterSystems needs to invest in better system usability. Users are complaining about there being way...
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Operations
The implementation in the public sector is a different reality. The methodology for the...
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Relationship
InterSystems does alert us at times to safety issues that come up in the safety logs, but the alerts...
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Culture, Value
InterSystems shows us what we are functionally asking for if we ask specific questions. But there is...
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Operations
We have to create integration training ourselves. It would be good to see more involvement from...
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Loyalty
We are getting better with our end screens to make TrakCare EPR more of a user-friendly system. The...
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Product
I like the electronic record and the digital records per user. There was an update that made...
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Relationship
InterSystems’ ticket system has limitations, and we have gotten out of the habit of picking up the...
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Product
TrakCare EPR delivers a lot for us, and the quality of the system has gotten better.
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Operations
We went live with a module in TrakCare EPR, and the initial interaction from the implementation team...
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Product
We did some work in TrakCare EPR and added something, and one of the main bits of feedback we got...
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Relationship
InterSystems’ web support has improved recently. For example, now there is a portal where we can...
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Relationship
InterSystems’ timelines are tricky, and there are definitely gaps. It is difficult to know whether...
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Relationship
There was a gap between us and the vendor’s product team when we explained exactly what we were...
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Product
I appreciate TrakCare EPR's robust database and limited amount of downtime.
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Relationship
InterSystems could improve by increasing the number of support resources for TrakCare EPR.
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Loyalty, Relationship
The product is good and stable. We have a really good relationship with InterSystems; the vendor...
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Product
TrakCare EPR's main strength is that it is a flexible platform that does what we need it to do. I...
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Operations
InterSystems could improve their integrations. I wish that there were base integrations ready for us...
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Relationship
The vendor’s support is lacking. When we submit a ticket, there is little to no response, and the...
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Product
The product is a very good clinical system, and it integrates well. We are able to do good multisite...
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Loyalty, Product
There are a few areas that are still lagging in the product. We are seeing a lot of patients, and...
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Relationship
When we submit change requests, the vendor’s delivery timeline should be short. That would help us...
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Product
The product quality of TrakCare EPR is the best, and the engagement with the vendor is going great....
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Culture, Value
InterSystems won't charge for every little thing, but if they create more adoption in our area, it...
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Relationship
The tech support team from InterSystems is quite approachable. The attention from the senior...
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Product
InterSystems’ leadership focus should be on the localization of their product, especially when it...
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Product
One thing the users dislike is the system's inability to help users comply with government...
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Relationship
One problem with the product is clinical documentation quality, but we won't fault InterSystems for...
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Loyalty
Some of our user groups are extremely dissatisfied with the product. One reason for that is that our...
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Product
Because our local healthcare systems are different from international systems, our new users...
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Value
The vendor charges a lot for the analyzers in the lab module. Compared to local vendors,...
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Relationship
We are publishing all of the user requests and break fixes that are on the vendor's site. We...
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Operations, Operations
TrakCare EPR isn't an amazing product, but it is a very good product, and it has worked well for us....
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Operations, Operations
Our initial training with InterSystems was definitely not good. It was so bad that we ended up...
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Relationship
The vendor proposes actions to drive improvement in terms of project management and solution...
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Loyalty, Product
InterSystems keeps most of their promises but not all. There is some system limitation capability...
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Relationship, Product
We have put in a lot of requests for many enhancements. Things remain broken.
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Relationship, Product
There is some limitation from vendor to vendor in terms of access privilege authentication.
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Operations
Not every functionality has been demonstrated to a superuser. We require refresher training and...
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Relationship
We call the local team first, and if the local team is not available, they direct us to the...
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Relationship
InterSystems looks after a lot of hospitals, and we need some of the help that they offer. There are...
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Product
The product's biggest strengths are its modularity and structure. I would suggest the vendor improve...
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Product
TrakCare EPR is very easy. I like its integration. As long as we have a valid contract, the...
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Loyalty
A lot of the modules that we have developed in the current system will be deleted because they...
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Relationship
There have been some improvements from InterSystems over the past year. Perhaps the most notable...
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Value
In my opinion, the cost of maintenance and enhancements for TrakCare EPR is very excessive.
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Relationship
One of the challenges that InterSystems has is that all development decisions are made at the head...
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Relationship, Product
The quality of the product still needs to be improved. When we make suggestions of how to make the...
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Relationship
The vendor's response times to support requests are sometimes long. The support team is much more...
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Operations
No solution is perfect, but if I knew of a better solution than TrakCare EPR, I would not purchase...
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Operations, Product
TrakCare EPR is well implemented, reliable, and well secured. InterSystems has good training for...
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Relationship
InterSystems always has a blueprint for the future. They already have a plan to improve the product....
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Loyalty, Relationship, Product
We always tell InterSystems that they need to improve the analytical reporting tools. They have...
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Product
We tell InterSystems that they need to bring other solutions that will help physicians, such as AI...
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Relationship
We have regular meetings with the executives from InterSystems to check how things are going with...
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Loyalty
All of our people want more use out of TrakCare EPR. We have all of the information that we need for...
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Relationship, Value
InterSystems helps us drive excellent tangible outcomes for our organization.
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Relationship
InterSystems has been putting in the effort to make sure their customers are taken care of. We have...
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Product
We still have some challenges with reports and getting information out of the product. When we put...
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Relationship, Operations
If InterSystems were to see how their product is performing in different organizations, that would...
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Loyalty
We are undertaking a significant upgrade for the product. We have just recently started that...
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Product
The fact that we can customize the product and make it do all sorts of clever things is great. It is...
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Relationship
I would describe our relationship with the vendor as being on a journey together. We have good...
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Loyalty, Product
The product doesn't meet all of our needs. We are doing an upgrade so we can take advantage of some...
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Loyalty, Value
We are keeping the product because there aren't very many things on the market and it is an...
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Product
The product does 90% of what the hospital needs for the EMR. We only need some extra new...
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Product
Things are going very well with InterSystems. The system is working very well, and we have no...
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Relationship
We have direct contact with our representative at InterSystems. If we have a problem, we can call...
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Relationship
Most of the time, InterSystems helps us very quickly. Sometimes they can take longer than expected,...
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Relationship, Product
One of InterSystems' biggest strengths is how reactive they are. I also like the product's...
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Operations
It would be helpful if InterSystems increased their training and proactivity based on the...
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Relationship, Product
One of the vendor's strengths is their ability to make custom configurations and change settings to...
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Product
We like that the product is a legible patient record. We can read a patient's medical history in one...
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Product
The vendor should make it easier for us to prescribe continuous IVs and drugs at the pump.
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Relationship
The vendor needs to focus over the next year or so on their technical support hotline. It is very...
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Product
InterSystems' greatest strength is marketing. I like the web solution most. InterSystems could...
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Product
InterSystems' strengths are their technology, database, and integration engine. The integration of...
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Product
I like the system's robustness and the response time on the user side.
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Culture, Relationship
InterSystems could improve my experience by offering increased support, a larger workforce in our...
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Relationship
The vendor’s structure changes temporarily improved, but then things fell back again. It can take...
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Product
One of the key strengths of the system is how flexible it is. We can make the changes we want to...
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Operations, Product
I can't emphasize enough how important it is for InterSystems to continually focus on improving the...
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Relationship, Operations
InterSystems has a user group, which is a good benefit for us as a customer.
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Product
We like the patient summary that is provided in TrakCare EPR. The active clinical notes are also one...
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Product
The biggest opportunities for improvement in the product are around active analytics, medication...
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Relationship
We appreciate that InterSystems will question how things are working and then propose ways to...
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Culture
InterSystems promised that upgrades would be a part of the contract so that we would always get the...
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Relationship
Sometimes we discover that there is an issue with the product from an end user. We had hoped that...
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Product
The system uses very simple technology and is so easy that any normal user can use the full system.
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Culture, Value
I would tell a peer they should know the exact scope of their project whenever they begin a new...
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Value
InterSystems' costs are fairly transparent. We have a fair understanding of things that are...
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Relationship, Product
The main issue with InterSystems are the delays because they always say they are going to get more...
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Product, Value
TrakCare EPR is a real workhorse for all of our hospitals and outpatient care facilities. We have...
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Relationship
Sometimes we find out from other organizations about problems with the InterSystems product that...
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Relationship
The executives from InterSystems do get involved with issues when needed. They are not the people we...
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Loyalty, Product
There is a new user interface coming for TrakCare EPR, and that will make the product more...
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Loyalty, Product
We know that a user's ability to configure the system is a factor determining customer satisfaction,...
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Culture, Relationship
We have a much better relationship with InterSystems now than we did before. The support is good,...
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Culture, Relationship
InterSystems does not always live up to their promises, and the conversations that we have with them...
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Relationship
Some of InterSystems' team members are really good, and we have a really good relationship with...
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Relationship, Operations
InterSystems certainly could be more proactive in helping us get more practical with functionality...
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Culture
We were told that if we upgraded to a certain version, we would be able to move to the new user...
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Loyalty
I have concerns about our future with TrakCare EPR. It is going to be much harder for the product to...
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Loyalty, Product
The selling point of the product was that we could customize it, but the customizations cause...
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Relationship, Product
TrakCare EPR is a stable system, but it is massive. The vendor does not have enough people to...
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Operations, Product
TrakCare EPR is complex, so it is hard to use because it is such a massive system. There is a lot...
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Relationship
InterSystems has good support because everyone is approachable. We are able to work through issues...
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Value
With all the new systems in the market now, it is difficult to say whether we would purchase the...
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Product
Regarding documentation or orders, the product is perfect. The billing module needs some work. It is...
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Loyalty, Product
We have been able to replace a number of systems with TrakCare EPR. There are still some systems...
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Product
Our patient volume is high. Any electronic service makes it easy to have patient information in one...
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Product
We have achieved some important integrations such as integrating the product with a lab instrument...
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Product
A strength of the product is its world-class data center backup.
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Product
I like how accessible patients' histories are.
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Product
The product needs to be more customizable to an organization's location and needs.
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Relationship, Operations
There is a slow or unresponsive response to things that we raise, especially during the...
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Relationship
InterSystems could improve the customer experience by providing more staff on the ground to serve...
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Operations, Product
The product is user friendly. I like the speed of the processes.
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Product
The vendor could improve and unify the reports so that there are no errors in the interpretation of...
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Relationship
The vendor could improve the customer experience by offering integration with all local systems.
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Relationship
One of InterSystems' strengths is that their team is knowledgeable about the product.
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Relationship, Product
I like the stability of the product.
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