TrakCare EPR (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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CIO

Loyalty, Value

Given the tier-one solution availability in the country, I would buy TrakCare EPR again because it...

Feb 2024
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CIO

Value

InterSystems charges for small-time changes in configurations. They keep charging for regulatory...

Feb 2024
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CIO

Relationship, Operations, Value

Looking at tier-one solutions, I would still recommend InterSystems, but they have to up their game...

Feb 2024
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CIO

Loyalty, Product

I want InterSystems to give a little more importance to the product line for our region. Though...

Feb 2024
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Manager

Operations, Operations

InterSystems' training was done well. There was superuser training for our project team, and then...

Feb 2024
||
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Manager

Product, Product, Value, Value

InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...

Feb 2024
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Manager

Loyalty, Loyalty, Product, Product

InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...

Feb 2024
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Manager

Relationship, Relationship, Product, Product

InterSystems is trying to engage with clinical customers, but that process is very different for...

Feb 2024
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Manager

Relationship, Relationship

In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...

Feb 2024
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Manager

Relationship, Relationship

The vendor's ongoing web support is less timely than we would like it to be. There are times when...

Feb 2024
||
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Manager

Relationship, Relationship

We have an account manager who we are very engaged with. However, it is difficult for us to get...

Feb 2024
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Manager

Relationship, Relationship, Value, Value

InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...

Feb 2024
||
(0)
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Manager

Operations, Operations

InterSystems had a bit of a change of approach with implementations, and instead of using their...

Feb 2024
||
(0)
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Manager

Operations, Operations

InterSystems' training was in person, but there was a lack of properly documented training materials...

Feb 2024
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(0)
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Manager

Loyalty, Loyalty

Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...

Feb 2024
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Manager

Value, Value

I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...

Feb 2024
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(0)
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Manager

Loyalty, Loyalty

InterSystems is struggling in our country. We have been talking about moving to the new UI for...

Feb 2024
||
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Manager

Loyalty, Loyalty, Value, Value

We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...

Feb 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

We know the people from InterSystems, and they come and sort things out when we tell them something...

Feb 2024
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Manager

Product

One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...

Feb 2024
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Manager

Relationship

With InterSystems, there are no promises. There is work that we must do, and there are regulations...

Feb 2024
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Manager

Relationship, Operations

We know InterSystems in general because we have been working with them for years. We have met...

Feb 2024
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Manager

Loyalty

I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....

Feb 2024
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VP/Other Executive

Product

We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...

Jan 2024
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VP/Other Executive

Product

Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...

Jan 2024
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VP/Other Executive

Product

TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...

Jan 2024
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VP/Other Executive

Relationship

InterSystems has gotten better at delivering new technology. They have probably gotten better at...

Jan 2024
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VP/Other Executive

Operations

We don’t receive ongoing training from InterSystems. We have been requesting training in certain...

Jan 2024
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Director

Operations, Operations

The implementation of TrakCare EPR was quite a significant change for us. That was probably our...

Jan 2024
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Director

Culture, Culture

Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...

Jan 2024
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Director

Loyalty, Loyalty, Product, Product

We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...

Jan 2024
||
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Director

Loyalty, Loyalty

Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...

Jan 2024
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(0)
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Director

Operations, Operations, Value, Value

The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...

Jan 2024
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(0)
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Director

Relationship, Relationship

InterSystems' support team is quite decent. We get responses from them when we submit iService...

Jan 2024
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Director

Relationship, Relationship, Product, Product

InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...

Jan 2024
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Director

Product, Product, Value, Value

TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...

Jan 2024
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Director

Loyalty, Loyalty, Product, Product

We would recommend TrakCare EPR because it is a good product. The product has good functionality,...

Jan 2024
||
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Director

Product, Product, Value, Value

TrakCare EPR is a good patient management system when it is working. It records our wait times well....

Jan 2024
||
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Director

Loyalty, Loyalty, Value, Value

TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...

Jan 2024
||
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Director

Culture, Culture, Loyalty, Loyalty

InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...

Jan 2024
||
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Director

Relationship, Relationship

InterSystems' support people don't answer things quickly enough for us. It takes months for them to...

Jan 2024
||
(0)
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Director

Value, Value

Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...

Jan 2024
||
(0)
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Director

Culture, Culture, Relationship, Relationship

InterSystems makes a lot of false promises. For example, they were supposed to have a specific...

Jan 2024
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Director

Culture, Culture

InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...

Jan 2024
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(0)
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Director

Relationship, Relationship, Product, Product

The vendor's biggest strengths are that they work well with the end users and look to find solutions...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations, Product, Product

We have only gone live recently, so we are in the early days, but the feedback from the majority of...

Jan 2024
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Director

Loyalty, Loyalty

We will hopefully maximize the product to provide a better and safer service to our patients and...

Jan 2024
||
(0)
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Director

Operations, Operations

The deployment was complex, and the timelines were very tight on some of the deliverables. The...

Jan 2024
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CIO

Product, Product

The analytics module was a big promise. Some establishments believed that TrakCare EPR was...

Jan 2024
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CIO

Relationship, Relationship

The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...

Jan 2024
||
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CIO

Loyalty, Loyalty, Relationship, Relationship

The system is designed so that we can't work alone. We have a very particular relationship with...

Jan 2024
||
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CIO

Relationship, Relationship

The problem with the support people is that they want to close the tickets. They don't necessarily...

Jan 2024
||
(0)
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Director

Operations

InterSystems needs to provide more resources to clients. I am not just referring to enhanced...

Dec 2023
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Physician

Culture

We had some negotiation and back-and-forth to work with the vendor on billing. There were some...

Dec 2023
||
(0)
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Manager

Product

The product updates and the reliability of the product are the vendor's biggest strengths.

Dec 2023
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(0)
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Manager

Product

My favorite aspects of the product are the UI and UX.

Dec 2023
||
(0)
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Physician

Product

On the report-building side, we hoped we would have various report specifications, but I'm still...

Dec 2023
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(0)
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Manager

Product

The biggest opportunity for improvement in the product would be to simplify processes.

Dec 2023
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by making changes to the functionality doctors...

Dec 2023
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(0)
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Physician

Operations

The vendor could have done better with training at the beginning. They could have introduced the...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...

Dec 2023
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(0)
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Director

Product, Product

TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...

Dec 2023
||
(0)
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Director

Loyalty, Loyalty, Product, Product

TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...

Dec 2023
||
(0)
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Director

Relationship, Relationship

There are some people I would happily recommend InterSystems to in order to make their life a...

Dec 2023
||
(0)
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CEO/President

Loyalty, Product

We have had some real challenges getting clinician buy-in. Part of that is because of poor change...

Dec 2023
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(0)
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Director

Relationship

One of the best aspects of working with InterSystems is the level of communication. That has helped...

Dec 2023
||
(0)
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Director

Relationship

Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...

Dec 2023
||
(0)
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Director

Product

We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...

Dec 2023
||
(0)
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Manager

Product

InterSystems could improve the reporting and rule extraction methodology as well as respond to...

Dec 2023
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(0)
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Physician

Product

The product looks a bit dated in its design, and some parts are clunky. The interface could look...

Dec 2023
||
(0)
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Director

Culture, Culture, Relationship, Relationship

I get along with the executive that sells stuff to us. I like that person as a friend, but as a...

Dec 2023
||
(0)
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Director

Culture, Culture

I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...

Dec 2023
||
(0)
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CEO/President

Loyalty, Relationship

InterSystems' approach to the early warning score functionality to assess patients who are...

Dec 2023
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(0)
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CEO/President

Loyalty, Product

It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

The two main criteria that motivated us to select InterSystems were affordability and the vendor's...

Dec 2023
||
(0)
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VP/Other Executive

Product

Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...

Dec 2023
||
(0)
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Director

Loyalty, Loyalty, Value, Value

TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...

Dec 2023
||
(0)
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Manager

Product, Value

The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...

Dec 2023
||
(0)
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Director

Relationship

InterSystems is a little rigid in the market in our country, and their support and services are not...

Dec 2023
||
(0)
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CEO/President

Relationship

Our executive lead is great. They hear our concerns and offer really good solutions for product,...

Dec 2023
||
(0)
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CEO/President

Product

One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...

Dec 2023
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(0)
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Director

Relationship, Relationship, Value, Value

InterSystems' support is getting worse. The support team is not terrible, but in the past, they...

Dec 2023
||
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Director

Relationship, Relationship

InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

InterSystems tends to talk more about the future, like AI development, when sometimes we need to...

Dec 2023
||
(0)
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Physician

Loyalty, Product

The product doesn’t yet have an integrated schedule of appointments. Before using this system, we...

Dec 2023
||
(0)
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CIO

Relationship, Product

InterSystems is very attentive to interoperability. They take into account HL7 interoperability...

Dec 2023
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(0)
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CIO

Loyalty, Relationship, Product

There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...

Dec 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

The product is getting better. We have adapted in certain areas. The product has improved a lot, and...

Dec 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

We have been asking the vendor for a few years for the major annual update to be done without...

Dec 2023
||
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Manager

Loyalty, Loyalty, Product, Product

In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...

Dec 2023
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Manager

Operations, Operations

The vendor doesn't provide a lot of training documentation. We create our documentation. However,...

Dec 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...

Dec 2023
||
(0)
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Manager

Relationship, Relationship

InterSystems is a company that is very accessible compared to others. I have direct access to a lot...

Dec 2023
||
(0)
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Manager

Product, Product

I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...

Dec 2023
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(0)
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CIO

Relationship, Product

Since TrakCare EPR is so big, there should be different levels of attention. The system is very...

Dec 2023
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(0)
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CIO

Product

The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.

Dec 2023
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(0)
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CIO

Culture, Relationship

We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....

Dec 2023
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(0)
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VP/Other Executive

Relationship, Operations

InterSystems' biggest strength is the support before the go-live. From the director to the...

Dec 2023
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(0)
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VP/Other Executive

Product

The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...

Dec 2023
||
(0)
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VP/Other Executive

Product

Product development should be faster so that we don't have to wait too long. InterSystems needs to...

Dec 2023
||
(0)
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Manager

Loyalty, Product

The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...

Dec 2023
||
(0)
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Manager

Product

InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...

Dec 2023
||
(0)
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Manager

Product

One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...

Dec 2023
||
(0)
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Manager

Product, Value

The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...

Dec 2023
||
(0)
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Manager

Product

We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...

Dec 2023
||
(0)
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Manager

Relationship, Product

InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...

Dec 2023
||
(0)
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CIO

Product

One of the challenges we have experienced with physician documentation templates is trying to make...

Dec 2023
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(0)
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CIO

Product

TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

The good thing about InterSystems is that they are continuously evolving. They are very cognizant of...

Dec 2023
||
(0)
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VP/Other Executive

Operations, Product

InterSystems has an excellent system, but they need to focus on the UI side a lot and make the UI...

Dec 2023
||
(0)
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CIO

Relationship, Product

I think InterSystems understands their market well. They have a product that works well in Asia....

Dec 2023
||
(0)
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CIO

Product

The biggest opportunities for product improvement are adding structured physician documentation, a...

Dec 2023
||
(0)
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VP/Other Executive

Product, Product, Value, Value

The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

When it comes to our relationships with the vendor and our contact people, strategic alignment is...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations

I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...

Dec 2023
||
(0)
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Director

Relationship, Product

I like the way the system does certain visualizations. The best opportunities come from listening to...

Dec 2023
||
(0)
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Director

Relationship

The vendor needs to listen more to their clients according to the dynamics that are generated in...

Dec 2023
||
(0)
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Manager

Relationship, Product

I like that InterSystems adapts the product to the reality of our region and that they are...

Dec 2023
||
(0)
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Manager

Relationship

I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...

Dec 2023
||
(0)
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Manager

Relationship

The vendor could have quicker turnaround times on fixes and change requests.

Dec 2023
||
(0)
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Physician

Product, Product

One of the principal positive aspects is the capacity of the tool to consolidate all computerized...

Dec 2023
||
(0)
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Physician

Product, Product, Value, Value

The system could improve by separating patients' stays during the same hospitalization to get a more...

Dec 2023
||
(0)
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Physician

Loyalty, Loyalty, Value, Value

I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...

Dec 2023
||
(0)
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Manager

Product, Product

The requests for software upgrades take too long, sometimes several years. Certain functionalities...

Dec 2023
||
(0)
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Manager

Loyalty, Loyalty

We are moving away from TrakCare EPR due to a government decision to make our country's regions work...

Dec 2023
||
(0)
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CIO

Operations, Product

We have difficulty with the documentation provided by InterSystems. We are not able to do the...

Dec 2023
||
(0)
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CIO

Relationship, Value

InterSystems has gotten better with their local resources available to us. They have been better...

Dec 2023
||
(0)
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CIO

Product

We practice medicine in our country differently than in the US or other countries. InterSystems'...

Dec 2023
||
(0)
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CIO

Product, Value

The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...

Dec 2023
||
(0)
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CIO

Loyalty

We want InterSystems to invest in AI that will help end users. That could help users get better...

Dec 2023
||
(0)
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Director

Product

I like TrakCare's comprehensiveness and the possibility of data extraction.

Dec 2023
||
(0)
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Director

Relationship

I wish InterSystems would interact directly with the hospital and not through the health service....

Dec 2023
||
(0)
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Director

Relationship

We have a very close relationship with InterSystems. We have regular meetings with them, and we can...

Dec 2023
||
(0)
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Director

Product

The biggest opportunity for product improvement is interoperability with other service platforms...

Dec 2023
||
(0)
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Director

Relationship

The vendor could reduce the acceptance tickets for a suggestion or notice.

Dec 2023
||
(0)
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Director

Relationship

The vendor's greatest strength is the quick responses from the field team. What I like most about...

Dec 2023
||
(0)
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Director

Relationship

We need more support from InterSystems because there are a lot of projects that we would like to...

Dec 2023
||
(0)
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CEO/President

Product

The ease of use is the problem. There is a different culture to approaching patients, and our...

Nov 2023
||
(0)
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CEO/President

Relationship, Operations

There are still limitations to manpower, so there is no proactive service. TrakCare is still...

Nov 2023
||
(0)
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CEO/President

Relationship

With InterSystems, the executive involvement is quite good; we meet with them every year. They...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

We can use our application freely through the API that is provided by InterSystems. We still have...

Nov 2023
||
(0)
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Director

Relationship

InterSystems needs to be proactive with the local regulatory requirements; we shouldn't have to...

Nov 2023
||
(0)
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Manager

Operations

As a product, TrakCare EPR looks promising. However, our deployment of the product didn't go the way...

Nov 2023
||
(0)
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Manager

Loyalty, Product

From an IT perspective, we don't like to be incapable of doing things. That is a big drawback of the...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

I don't know much about the vendor. We are still waiting to see how much they will progress in their...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Regarding the laundry list of things InterSystems has yet to do, they are cutting it down but not...

Nov 2023
||
(0)
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Director

Product

It can be difficult to retrieve information from the system, particularly when it comes to operation...

Nov 2023
||
(0)
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Director

Product

The system needs some kind of alert for when a patient has some sort of allergy to a medication that...

Nov 2023
||
(0)
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Director

Product

Continuity of care is the biggest area where we have seen success with the system because it allows...

Nov 2023
||
(0)
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Director

Product

One challenge that we face with the system would be with the number of clicks involved in getting...

Nov 2023
||
(0)
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CIO

Relationship, Operations

Earlier on, we would have liked to see InterSystems have a better understanding of the product and...

Nov 2023
||
(0)
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 or  to see details.

CIO

Product, Value

The biggest successes we have seen from TrakCare EPR are a single view of patients and the ability...

Nov 2023
||
(0)
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CIO

Product

TrakCare EPR is not as easy to use as one would expect, especially because InterSystems is also a...

Nov 2023
||
(0)
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 or  to see details.

CIO

Relationship, Product

We would like InterSystems to have a better understanding of the transit and the mobile-enabled user...

Nov 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....

Nov 2023
||
(0)
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VP/Other Executive

Product

I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...

Nov 2023
||
(0)
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 or  to see details.

CIO

Culture, Relationship

We would tell the CEO of InterSystems that they need to hire more skilled resources. We are...

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

The system allows for patient traceability in all areas, such as intensive care, emergency,...

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

The product needs to be more friendly when searching for information. There are many steps and too...

Nov 2023
||
(0)
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CIO

Product

Things are getting worse because the interfacing with TrakCare EPR is really not sufficient. Now,...

Nov 2023
||
(0)
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CIO

Relationship

I'm totally disappointed with InterSystems. Their team should be more professional. For example, to...

Nov 2023
||
(0)
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 or  to see details.

CIO

Loyalty

When we switched to TrakCare, we no longer had patient engagement things, such as virtual care, and...

Nov 2023
||
(0)
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 or  to see details.

CIO

Relationship, Product

InterSystems is really good at things related to moving the patients and facilitating communication...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The most important improvement that InterSystems could focus on to enhance our organization-wide...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Supporting clients is crucial for vendors, and InterSystems has done a very poor job of supporting...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our engagement with the vendor's team has improved recently. The vendor is now providing much more...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

The vendor has engaged their customers in a common forum. We have people coming together from...

Oct 2023
||
(0)
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 or  to see details.

Director

Loyalty, Operations

We had a challenging phase when we were implementing the product. We invested a large sum in it...

Oct 2023
||
(0)
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 or  to see details.

Director

Loyalty

We were running on a tight budget, and in spite of that, we took the product because we thought it...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Value

InterSystems has been a great partner for us for a long time. Their solution is very comprehensive,...

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Value

InterSystems doesn't charge for every little thing, but there have been some things in the past that...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We sometimes receive good support from InterSystems, but other times, we receive bad support. We...

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....

Oct 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

InterSystems could improve their support and the training for their customers.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support that we are receiving from InterSystems doesn't meet our expectations. The vendor's...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Value

It becomes costly for us to add extra licenses or things like that. There are times when we can't...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

InterSystems was very good when we were doing our preparation, initial training, and integration....

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

The product has gone several months without any downtime. That is a good thing. The system works in...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

InterSystems should be ready to integrate their system with other vendors' systems. Many of the...

Sep 2023
||
(0)
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Manager

Loyalty, Product

We do not have any plans to change TrakCare EPR; it is the backbone application for our...

Sep 2023
||
(0)
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Manager

Loyalty, Product

InterSystems has a system called TCLE, which is their lab enterprise system. That is embedded within...

Sep 2023
||
(0)
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Manager

Culture, Operations

With the way we manage our operation, normally there are no hidden costs. We have very detailed...

Sep 2023
||
(0)
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Director

Operations, Operations

InterSystems trains some of our staff, and then we train other people. InterSystems is not training...

Sep 2023
||
(0)
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 or  to see details.

Director

Loyalty, Loyalty, Product, Product

TrakCare EPR doesn't look as nice as some of the other systems we have do, but TrakCare EPR is more...

Sep 2023
||
(0)
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 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

InterSystems has a vision. It is not necessarily aligned with our vision, but they at least have a...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship, Relationship

There is a lot that we use TrakCare EPR for, and therefore, when things go wrong, the problems are...

Sep 2023
||
(0)
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 or  to see details.

Director

Value, Value

We pay a lot more for TrakCare EPR than we do for some of our other systems, and we get quite a bit...

Sep 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Loyalty

InterSystems has introduced a new UI, but we haven't implemented that yet. I think moving to...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Relationship

We used to have an application specialist who called us regularly to check in with us, see how...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Loyalty, Relationship, Relationship

I think InterSystems is quite short-staffed for the next big jump that we will have to make. The...

Aug 2023
||
(0)
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 or  to see details.

Director

Operations, Operations

InterSystems was several months late with the implementation of some of the tools we originally...

Aug 2023
||
(0)
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 or  to see details.

Director

Culture, Culture, Product, Product

The vendor promised to improve the product's ease of use for end users, but that hasn't happened....

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Relationship

I would suggest that InterSystems carry on with their level of support and increase their level of...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product, Product

The vendor has room for improvement when it comes to meeting our country-specific workflows and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

We have received some really good feedback from our people about how intuitive the system is,...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Relationship

InterSystems' support people are very good and responsive. The vendor's proactive service can be a...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Relationship

I think that the vendor would like us to lead more, specifically on the system's change aspect....

Jul 2023
||
(0)
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 or  to see details.

CIO

Relationship, Operations

InterSystems has a good presence in our area. They have lots of implementations and an important...

Jun 2023
||
(0)
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 or  to see details.

CIO

Loyalty

TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...

Jun 2023
||
(0)
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 or  to see details.

Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship, Value, Value

There is a huge amount of work to be done to get the user interface and the mobile aspects of...

Jun 2023
||
(0)
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 or  to see details.

Director

Culture, Culture, Relationship, Relationship, Value, Value

InterSystems tries to understand what we need. They have changed the commercial model and have come...

Jun 2023
||
(0)
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Manager

Product

InterSystem’s worst module is the physician module. We have to do multiple clicks and actions when...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

There are a few problems with the clinical communications part of TrakCare EPR. For instance, the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

One issue we have with InterSystems is that they do not have enough staff. Turnaround takes a while,...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

We are going to meet regularly with InterSystems’ team to get their support and buy-in to help...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

There really needs to be something done about the maternity workflow in TrakCare EPR. It is an...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

InterSystems does not have enough resources for the lab at all. There isn't proper reporting for the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

We have grown a lot, and utilizing TrakCare EPR has been going quite well. There is a learning curve...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

The support has become very poor. The RCM module doesn't meet the national requirements. The reports...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Loyalty

In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...

Jun 2023
||
(0)
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 or  to see details.

Manager

Value

We would like the vendor to work on expediting the process of integration with other systems and to...

Jun 2023
||
(0)
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Manager

Product

The most important improvement that the vendor could focus on in 2023 would be telemedicine with...

Jun 2023
||
(0)
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 or  to see details.

CIO

Relationship

We would like the vendor to focus on enhancing the customer experience and the support center.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We would like the vendor to focus on conducting on-site visits to audit the use of their system; we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

InterSystems could improve by getting more of their staff to actively learn local regulations and...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

InterSystems needs to have more support resources for TrakCare EPR.

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

I want to see the vendor be more focused on customer requirements and develop quick deliverables...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship, Relationship

When I started at my current position, the vendor reached out to build a relationship with me as an...

Jun 2023
||
(0)
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Director

Value, Value

Using the product has lowered our risk because our old products were out of support. TrakCare EPR...

Jun 2023
||
(0)
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 or  to see details.

Director

Operations, Operations

In terms of training, the vendor should focus on simplification and modernization. The vendor's...

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

InterSystems has painted a picture of their future vision, and that picture is quite compelling and...

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Loyalty, Product, Product

We are having a bit of a bother with billing. We are integrating things between TrakCare EPR and...

Jun 2023
||
(0)
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Director

Relationship, Relationship

I don't think we have executed things amazingly well in our organization, and if we had been a bit...

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Loyalty, Operations, Operations, Product, Product

We would like to have clearer visibility of the upcoming road map for TrakCare EPR so that we can be...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Product

If I were to talk to a peer about the system, I would tell them that one of the biggest benefits of...

May 2023
||
(0)
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CEO/President

Relationship

We shared some concerns with the vendor about the system's performance when we first started on it,...

May 2023
||
(0)
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CEO/President

Relationship, Product

The biggest improvement that the vendor could make would be to have the product truly reflect local...

May 2023
||
(0)
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 or  to see details.

CEO/President

Loyalty

When it comes to billing, all of the vendor's charges are consistent with the contract that we have...

May 2023
||
(0)
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Manager

Operations, Operations

It has taken us a long time to organize training for my team regarding TrakCare EPR. I constantly...

May 2023
||
(0)
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Manager

Product, Product

I think a lot of aspects of TrakCare EPR are quite user friendly, and the system fits our needs. It...

May 2023
||
(0)
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Manager

Relationship, Relationship

InterSystems is looking to do better with integrations for things such as pulling more information....

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

It is taking too long to achieve things. One part of the product is only implemented and live in the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

The users say the help desk is deficient because calls aren’t getting answered. When users have...

May 2023