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TrakCare EPR (Non-US) Comments
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User Commentary

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CIO

We plan to launch a competitive tender in the coming months to determine whether we will switch our...

May 2021
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Director

We like the relationships with our partners at InterSystems. We have fears about the future of this...

May 2021
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Director

We are disappointed with the workflow for the office. The product is not fully complete there yet....

May 2021
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Director

Our requests that seem minor often require development with delays that take much too long. The...

May 2021
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Director

We are having issues with integrating various repositories. The missing data is the subject of an...

May 2021
||
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Director

InterSystems has a great team, and they support their customers well. I don't have anything negative...

May 2021
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Director

TrakCare EPR is easy to use and configure. We like that it allows us to manage all phases of...

May 2021
||
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CIO

We like InterSystems' ability to listen. Their solution is expensive, but we pay for quality.

May 2021
||
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Director

We have really liked the personal proactivity of the InterSystems' team, particularly during...

May 2021
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Director

We like the strength and performance of core TrakCare EPR components, like IRIS and Healthshare. The...

May 2021
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(0)
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Director

We have concerns with the privacy practices of InterSystems and would like to see the vendor...

May 2021
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Director

InterSystems has no plan in place for teaching and empowering us about configuration and development...

May 2021
||
(0)
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Director

There is a lack of a component for accepting cash payments during patient checkouts. The scheduling...

May 2021
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(0)
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Director

We have a reasonable support and maintenance contract. The vendor tends to be flexible with charges.

Apr 2021
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Director

Whether we receive executive involvement from InterSystems depends on what counts as an executive,...

Apr 2021
||
(0)
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Director

TrakCare EPR could be much more agile, and the vendor could be more responsive about coming to...

Apr 2021
||
(0)
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Director

TrakCare EPR is a high-end product. We have a long-term commitment to it. We haven't had any major...

Apr 2021
||
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Director

We have a very good working relationship with InterSystems. We have been working with them for a...

Apr 2021
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Director

We are looking to upgrade the product, and our future satisfaction depends on how that upgrade goes....

Apr 2021
||
(0)
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Director

We hear quite often that TrakCare EPR is clunky. It can take a lot of clicks to go through quite a...

Apr 2021
||
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Director

InterSystems' upgrades could be faster, easier, and cheaper. They are quite time consuming, resource...

Apr 2021
||
(0)
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Physician

I like the fact that TrakCare EPR is one system instead of a lot of interfaced systems. That means...

Apr 2021
||
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Physician

TrakCare EPR could be more intuitive. We are on its old user interface. It can be difficult for our...

Apr 2021
||
(0)
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Director

Recently, InterSystems took it upon themselves to change their hierarchy in our region. Now, we have...

Apr 2021
||
(0)
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Director

Using KLAS' customer feedback, InterSystems saw that their highest customer satisfaction was from a...

Apr 2021
||
(0)
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Director

TrakCare EPR is pretty robust, but InterSystems' service lets the system down. InterSystems has...

Apr 2021
||
(0)
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Director

We engaged with InterSystems for scheduling vaccinations. We implemented some changes and bought a...

Apr 2021
||
(0)
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Director

InterSystems used to charge for every little thing, but they do that less now. For example, the...

Apr 2021
||
(0)
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Director

InterSystems' upgrade services have historically been one of the weakest links, but things may be...

Apr 2021
||
(0)
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Director

We drive a lot of benefit from TrakCare EPR, but that is because of my team's and my effort, and...

Apr 2021
||
(0)
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Director

My likeliness to recommend InterSystems to a friend would depend on how professional I was being. My...

Apr 2021
||
(0)
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Director

After a contract extension and additional agreements, InterSystems brought extra people on board....

Apr 2021
||
(0)
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Manager

Whenever InterSystems delivers any new functionality, their QA process seems to be flawed. They...

Apr 2021
||
(0)
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Manager

InterSystems' people seem to constantly change roles within their organization. We may have a...

Apr 2021
||
(0)
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Manager

The upgrades to TrakCare EPR that we have delivered so far have been well received. Those upgrades...

Apr 2021
||
(0)
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Manager

My organization is heavily paper based at the moment. We hope that TrakCare EPR will soon have...

Apr 2021
||
(0)
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Manager

InterSystems does a fair amount of work to advertise the system's new functionality. They recently...

Apr 2021
||
(0)
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Manager

When it comes to the quality of our communication with the vendor, we have had challenges. When I...

Apr 2021
||
(0)
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Manager

A number of people seem to move internally in InterSystems, but I do have a slight concern about...

Apr 2021
||
(0)
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Manager

InterSystems keeps their promises, but they sometimes need a bit of encouragement. The vendor's...

Apr 2021
||
(0)
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Manager

It is unclear what is and isn't chargeable within our contract with InterSystems. I have found...

Apr 2021
||
(0)
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Manager

The feedback that we have received about InterSystems' training has generally been very positive....

Apr 2021
||
(0)
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Manager

TrakCare EPR's integration is getting a lot better. We are very happy with it. Once we got over the...

Apr 2021
||
(0)
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Manager

TrakCare EPR is a good application. It has a lot of good functionality, but its usefulness depends...

Apr 2021
||
(0)
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Manager

We have not gone through any major upgrades, but we have implemented multiple releases. Those are...

Apr 2021
||
(0)
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Manager

I would say that InterSystems' training is below par. I would like to see the vendor be a bit more...

Apr 2021
||
(0)
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Manager

Our main challenge with interoperability is InterSystems' inability to connect their two main...

Apr 2021
||
(0)
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Director

We have a degree of excitement about the product and the product suite. We have managed to hold onto...

Apr 2021
||
(0)
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Director

There is a difference between the current user profile within our facility and another profile that...

Apr 2021
||
(0)
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Director

InterSystems is pretty integral to all that we are doing. Part of the challenge is the widespread...

Apr 2021
||
(0)
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Director

In terms of the vendor keeping promises, everything comes back to the client base within our region...

Apr 2021
||
(0)
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Director

There is growing evidence that the national COVID-19 response applications are being built in some...

Apr 2021
||
(0)
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Director

One strength of the system is its reliability. It has a user interface that has been consistent over...

Apr 2021
||
(0)
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Director

In terms of weaknesses in the product, a lot are related to data capture and moving to EPR...

Apr 2021
||
(0)
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Director

There are a few things that are important for our digital journey. One is our organization's...

Apr 2021
||
(0)
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Director

I would like to see fewer products in use by end users. The products are also capable of doing more...

Apr 2021
||
(0)
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VP/Other Executive

We did an upgrade recently, and that went like a dream. Previously, upgrades were an absolute...

Apr 2021
||
(0)
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VP/Other Executive

The vendor executive involvement has been excellent. I have full support from InterSystems. They...

Apr 2021
||
(0)
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Manager

We are actually more impressed than we have been in the past. We have a good working relationship...

Apr 2021
||
(0)
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Director

We have a fairly open working relationship with InterSystems, and we have let them know the good...

Apr 2021
||
(0)
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Director

With the day-to-day general system support, it sometimes lacks focus. We sometimes have to wait a...

Apr 2021
||
(0)
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Director

When we make a change request in the system, it can take a very long time to actually come through...

Apr 2021
||
(0)
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Manager

InterSystems is going to support us and our customers better. The vendor is more responsive to our...

Apr 2021
||
(0)
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Manager

The vendor could strengthen their abilities to help us strategize. We have been having some...

Apr 2021
||
(0)
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VP/Other Executive

We are implementing a change program aligned to our business. The change program was probably 60% us...

Apr 2021
||
(0)
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VP/Other Executive

The product is fine. We have done our due diligence with it, and we believe it will do what we want...

Apr 2021
||
(0)
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Director

We have taken the approach that if TrakCare EPR can do something, we let the system do it. For us,...

Apr 2021
||
(0)
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Director

We are looking at adopting some handheld devices to help the nursing staff record things like basic...

Apr 2021
||
(0)
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Director

We have started using one of InterSystems' newer programs, and that has gone exceptionally well. We...

Apr 2021
||
(0)
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Director

The content of InterSystems' training is alright, but we haven't actually received very much...

Apr 2021
||
(0)
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Director

Hopefully, our satisfaction will go up in the future. A lot is going to depend on both us and the...

Apr 2021
||
(0)
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 or  to see details.

Manager

In the past, TrakCare EPR has been difficult to customize. It is not an out-of-the-box solution. We...

Mar 2021
||
(0)
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Manager

Lately, we haven't had many performance issues with TrakCare EPR. Some parts of the program can work...

Mar 2021
||
(0)
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Manager

InterSystems biggest strength is that they have literally been there for us 24/7 to help resolve...

Mar 2021
||
(0)
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Manager

I would encourage InterSystems to make sure that they have the resources necessary to meet the local...

Mar 2021
||
(0)
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Director

The speed of change can be slow for InterSystems. They need to work on being more proactive. The...

Mar 2021
||
(0)
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CMIO

The integration with other systems is good. InterSystems is a market leader, and they do very well.

Mar 2021
||
(0)
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CMIO

The support has gradually gotten better and better every year. At the moment, the support is very...

Mar 2021
||
(0)
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 or  to see details.

CMIO

When we went live, my opinion of TrakCare EPR was different. Like with most EPRs, maturity and...

Mar 2021
||
(0)
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CMIO

The outpatient module in TrakCare EPR doesn't work very well for us because there is a lot of focus...

Mar 2021
||
(0)
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Manager

We plan to do some major patching on TrakCare EPR, and I am hoping that the patches will bring big improvements....

Mar 2021
||
(0)
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Manager

InterSystems' training is poor. I wouldn't even call it training; we just do high-level demos.

Mar 2021
||
(0)
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Manager

We sometimes wait years for new technology. That is not an exaggeration; it takes a long time for a...

Mar 2021
||
(0)
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Manager

I think I would recommend TrakCare EPR, but it is a very complex system, and it could actually be...

Mar 2021
||
(0)
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Manager

There have been changes to the product and the organization's support for new development and core...

Mar 2021
||
(0)
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Manager

One of the vendor's biggest challenges is working with boards to make the most out of the product....

Mar 2021
||
(0)
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Nurse

A stumbling point for TrakCare EPR was that it doesn't have any system for business continuity with...

Mar 2021
||
(0)
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Nurse

Over the years as the system has developed, the ability to change it has improved. Sometimes when...

Mar 2021
||
(0)
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Nurse

InterSystems doesn't always keep their promises. We were shown the best parts of the system, and...

Mar 2021
||
(0)
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Nurse

The vendor’s management structure and interactions with us have changed over the last year. We had...

Mar 2021
||
(0)
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Nurse

Integration is one thing we are having a few issues with right now. When we try to upload electronic...

Mar 2021
||
(0)
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Nurse

There are a few improvements that could be made to the front end of TrakCare EPR to make it more...

Mar 2021
||
(0)
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Nurse

Our program leads interact with the vendor at the executive level. I have been in meetings with the...

Mar 2021
||
(0)
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Nurse

TrakCare EPR does drive tangible outcomes. If a friend of mine had a blank check to write for a...

Mar 2021
||
(0)
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Nurse

We are using TrakCare EPR alone for some areas, such as labs, referrals, and communication between...

Mar 2021
||
(0)
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Nurse

This year, InterSystems changed the icons in TrakCare EPR so that there is actually a COVID-19 icon....

Mar 2021
||
(0)
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Manager

Some of the executive managers are contactable and personable. Our personal relationships with...

Mar 2021
||
(0)
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Manager

InterSystems has recently undergone a restructure, and the flexibility and partnership we had with...

Mar 2021
||
(0)
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Manager

We are cognizant that InterSystems is a business, but I don’t think they charge us for every little...

Mar 2021
||
(0)
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Manager

If we have a company that supplies us with a system, InterSystems has a competitive thing. There is...

Mar 2021
||
(0)
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Manager

The InterSystems conference last year was a webinar, and it was quite good. Some of the features and...

Mar 2021
||
(0)
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Manager

If a health board were looking to start up an electronic system from scratch, InterSystems would be...

Mar 2021
||
(0)
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Manager

InterSystems says the solution is clunky. We have to work alongside what InterSystems delivers. We...

Mar 2021
||
(0)
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Manager

When we have a critical problem, InterSystems' support could not be better. InterSystems will be...

Mar 2021
||
(0)
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Manager

One of the system's weaknesses is the speed and the rate at which the vendor can come around fixes...

Mar 2021
||
(0)
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Manager

It can be difficult to get the vendor to change their product. We get releases with fixes every...

Mar 2021
||
(0)
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Manager

InterSystems has very good people, but they never seem to have enough of them. There are...

Mar 2021
||
(0)
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Manager

At its core, the product is very integrated, and that has been a real plus for us because there is a...

Mar 2021
||
(0)
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Manager

If the clinicians ask for a change that looks as though it is going to be needed across the health...

Mar 2021
||
(0)
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Manager

The solution is fairly self-explanatory. We can logically work our way through. However, that is...

Mar 2021
||
(0)
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Manager

We have a video conferencing system and have needed a way to capture that information digitally so...

Mar 2021
||
(0)
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Manager

If we really need urgent help with something, InterSystems is very good at getting back to us, and...

Mar 2021
||
(0)
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Manager

Previously, InterSystems was very good when they had a definite management structure in place, but...

Mar 2021
||
(0)
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Manager

The implementation was many years ago, but we have had upgrades since then. InterSystems' initial...

Mar 2021
||
(0)
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Manager

TrakCare EPR works as promoted, but we make a lot of changes to it in order to get it to do what we...

Mar 2021
||
(0)
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Manager

The integration is good and pretty smooth. The integration team members are very knowledgeable, and...

Mar 2021
||
(0)
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Manager

We haven't really had a huge amount of new technology from InterSystems. I don't think that that has...

Mar 2021
||
(0)
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Manager

The individual folks that we work with from InterSystems are excellent. There just aren't enough...

Mar 2021
||
(0)
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CIO

We still have a long way to go with the system. One of the benefits that we saw at the beginning was...

Mar 2021
||
(0)
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CIO

InterSystems could definitely do better with the speed of delivery. The vendor needs to be more...

Mar 2021
||
(0)
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Manager

Our experience with InterSystems has been pretty good. We have had highs and lows, but that is true...

Mar 2021
||
(0)
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Manager

InterSystems' support is generally pretty good, but sometimes, their main help desk doesn't...

Mar 2021
||
(0)
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Manager

TrakCare EPR is not the most user-friendly product. It never works right out of the box. We use the...

Mar 2021
||
(0)
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Manager

We have our own ensemble and integration team, so we can pull data from TrakCare EPR and send it to...

Mar 2021
||
(0)
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Manager

InterSystems could do a better job of working with users when they first start building a new...

Mar 2021
||
(0)
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Manager

InterSystems' management structure has changed. I used to work directly with our service manager. I...

Mar 2021
||
(0)
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Manager

We will never be 100% satisfied with a product. We have just started on our journey with this...

Mar 2021
||
(0)
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Manager

In general, I have always been very happy with InterSystems as a supplier and a partner. I mostly...

Mar 2021
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(0)
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Manager

I am really happy with the support that we get from InterSystems. They are always reaching out to us...

Mar 2021
||
(0)
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CIO

A disadvantage of TrakCare EPR is that it is not a best-of-breed platform where every modality has...

Mar 2021
||
(0)
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 or  to see details.

CIO

Things with InterSystems are going very well. We have separate diagnostic services which are...

Mar 2021
||
(0)
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 or  to see details.

Manager

I like the user interface of TrakCare EPR a lot. My team has the opportunity to configure the...

Mar 2021
||
(0)
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 or  to see details.

Manager

Training is a difficult area with TrakCare EPR because we can't have a training involved that we can...

Mar 2021
||
(0)
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Manager

I think it is fair to say that the system we have doesn’t meet our needs. But that is due to our...

Mar 2021
||
(0)
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 or  to see details.

Manager

Obviously, InterSystems' solution is not cheap, and purchasing something and extending our license...

Mar 2021
||
(0)
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Director

Things have improved with the implementation and upgrades; things are better than we have seen in...

Dec 2020
||
(0)
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 or  to see details.

Director

There are often surprises, but on the whole, TrakCare EPR does work as promoted. The quality of the...

Dec 2020
||
(0)
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 or  to see details.

Director

Intersystems' immediate support is usually pretty good. The support has improved in terms of...

Dec 2020
||
(0)
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 or  to see details.

Director

There is a lot of lip service from the vendor, but there is not much in terms of actual delivery....

Dec 2020
||
(0)
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 or  to see details.

Director

There are a lot of tangible outcomes from TrakCare EPR. Each upgrade we have had and the work that...

Dec 2020
||
(0)
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 or  to see details.

Director

I wouldn’t recommend TrakCare EPR in isolation. I would be comparing it to alternatives. My...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems has made efforts to support us during the COVID-19 crisis. They have applied certain...

Dec 2020
||
(0)
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 or  to see details.

Director

I like to think that in a few years’ time we’re only going to be using TrakCare for admin functions...

Dec 2020
||
(0)
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 or  to see details.

Director

A recurring theme has been that the support hasn’t been brilliant in terms of the support team's...

Dec 2020
||
(0)
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 or  to see details.

Director

InterSystems does not charge for every little thing, but with some things, there are hidden costs...

Dec 2020
||
(0)
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 or  to see details.

Director

The main issue we have with TrakCare EPR is the visuals. I want to do vital signs tracking. We want...

Dec 2020
||
(0)
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 or  to see details.

Director

As a chassis for basic PAS functionality, TrakCare EPR is pretty solid. It never really crashes or...

Dec 2020
||
(0)
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 or  to see details.

Manager

We like the involvement of the teams that InterSystems has in the field. InterSystems' people listen...

Nov 2020
||
(0)
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Manager

InterSystems has worked with us on specific developments for our practice. There are still some...

Nov 2020
||
(0)
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 or  to see details.

Manager

Some functionalities, like the management of drugs and implantable medical devices, don't comply...

Nov 2020
||
(0)
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 or  to see details.

Physician

We use TrakCare EPR across the whole organization. The vendor does have a radiology module. There...

Nov 2020
||
(0)
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 or  to see details.

Physician

Our organization has a pretty heavy use of TrakCare EPR now. Throughout the whole institution, it is...

Nov 2020
||
(0)
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 or  to see details.

Physician

I am going to give the product's functionality a lower score, and that may come down to the user...

Nov 2020
||
(0)
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 or  to see details.

Physician

When it comes to the effectiveness of the implementation team, I do see the work that the people...

Nov 2020
||
(0)
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 or  to see details.

Physician

I would not recommend TrakCare EPR. I do not know as much about the EPR market as I know about other...

Nov 2020
||
(0)
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 or  to see details.

Physician

The integration is pretty good if we can get the vendor to actually do the integration for us. We...

Nov 2020
||
(0)
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 or  to see details.

CIO

Outcomes and deliverables are not the sole demand of the system's customers. Outcomes depend on what...

Nov 2020
||
(0)
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 or  to see details.

CIO

Throughout COVID-19, the vendor has been there when we have needed them. Their support hasn't really...

Nov 2020
||
(0)
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 or  to see details.

CIO

The initial training for TrakCare EPR was excellent. The ongoing training is more of a function of...

Nov 2020
||
(0)
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 or  to see details.

CIO

Quite often in a classroom environment or sales pitch, people see what they want to see. The reality...

Nov 2020
||
(0)
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 or  to see details.

CIO

The integration capabilities of TrakCare EPR are excellent. The real strength of the product is its...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have been on a journey with TrakCare EPR. Configuring the solution to meet our needs has been an...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have implemented a continuous ruling program in the product, and we have widespread integration....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The next major upgrade has what is affectionately known as responsive design. The platform was...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Without a doubt, TrakCare EPR is part of our long-term plans. I personally would purchase the system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The executive involvement from InterSystems is something that has significantly improved due to a...

Oct 2020
||
(0)
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 or  to see details.

CMIO

Through COVID-19, InterSystems provided very timely support to us when we required it. We have had...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Knowing what I know, I would buy TrakCare EPR again. If I were given the same circumstance in terms...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

InterSystems keeps their promises, but not always in the timeframe that I expect. There have been...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

InterSystems is quite balanced in that they sometimes charge for things that I see as small and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There was overcommitment from InterSystems in terms of what they were trying to do in our country,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The training for TrakCare EPR has improved, but not very much. InterSystems has recruited people...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Whenever we try to integrate TrakCare EPR, it seems to be fine. We haven’t completed all of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Some of our users find TrakCare EPR very easy to use, particularly our clinical users. Our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

InterSystems easily charges us for every little thing.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have had a lot of issues over the years with InterSystems. They haven't kept their promises, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hope that we will have this product for a long time because now we can use it. When I use the...

Aug 2020
||
(0)
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Director

InterSystems should speak with doctors and nurses more. We need more of an exchange about...

Aug 2020
||
(0)
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 or  to see details.

Director

We have problems with the system because it is not designed for treating children. The product's...

Aug 2020
||
(0)
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 or  to see details.

Director

Our relationship with the vendor has improved over the last year. There is some way to go, but the...

Jul 2020
||
(0)
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 or  to see details.

Director

During the COVID-19 pandemic, the vendor has definitely stepped up and supported us very well....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think the vendor could better understand some of the health goals and opportunities throughout our...

Jul 2020
||
(0)
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 or  to see details.

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